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← Torfaen Citizens Advice Bureau

2025-03-31-accounts

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REGISTERED COMPANY NUMBER: 05083197 (England and Wales) REGISTERED CHARITY NUMBER: 1113724

REPORT OF THE TRUSTEES AND

FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2025

FOR

TORFAEN CITIZENS ADVICE BUREAU

Biznav Limited, Statutory Auditor 36 Scotts Road Bromley Kent BR1 3QD

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TORFAEN CITIZENS ADVICE BUREAU

CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

Page
Report of the Trustees 1 to 8
Report of the Independent Auditors 9 to 10
Statement of Financial Activities 11
Balance Sheet 12
Cash Flow Statement 13
Notes to the Cash Flow Statement 14
Notes to the Financial Statements 15 to 30

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

OBJECTIVES AND ACTIVITIES

Objectives and aims

A summary of the objects of the charity as set out in its governing document

The aims and objectives of Torfaen Citizens Advice Bureau are to help people get fair treatment and help them resolve their legal, money and other problems by providing information, advice and representation and by influencing policymakers. We are committed to:

  1. Ensuring that individuals do not suffer through lack of knowledge of their rights and responsibilities and the services available to them or through an inability to express their needs effectively, and equally.

  2. To exercise a responsible influence on the development of social policies and services, both locally and nationally.

The charity's aims including the changes or differences it seeks to make through its activities Torfaen Citizens Advice Bureau has taken full account of the Charity Commission's public benefit requirements. For example, an inherent part of its day-to-day activities includes:

  1. Tackling poverty - for example, advising and representing individuals and working with key agencies to encourage the take-up of welfare benefits.

  2. Improving education skills and training - for example, extending opportunities for access to training throughout the borough.

  3. Improving community development and citizenship - for example, developing volunteer schemes to encourage community action.

Public benefit

The organisation's trustees can confirm that they have complied with the duty in Section 17 of the Charities Act 2011 to have due regard to public benefit guidance published by the Commission. Significant activities that we undertook during the year that demonstrate public benefit are set out below.

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

OBJECTIVES AND ACTIVITIES Significant activities

The Bureau ran the following projects and contracts throughout the year:

Welsh Government Claim Whats Yours benefit take-up campaign providing telephone advice on welfare benefits for people across Wales.

CSDF, the Combined Service Development Fund provides telephone advice for clients across England and wales

TCBC Cost of Living Project offers general advice and support for energy using fuel vouchers.

Warmer Wales is funded by the National Grid and offers energy saving advice information and casework to vulnerable households.

Projects are monitored and managed in accordance with the key performance indicators for each project. These differ in detail but the core key performance indicators that are gathered for each project are the number of clients helped and the financial gain achieved for each client. These gains are usually the value of new welfare benefits assessed over a 12 month period and/or the value of debt written off or repayments managed.

The factors which impact against achieving project key performance indicators are the availability of trained volunteers and paid advisers. Whilst employee churn is low, sickness can be higher than average in what is a high stress profession. Similarly the turnover of volunteers is high due to the enhanced employability Citizens Advice experience provides for those in the job market. Recruitment and training of volunteers is therefore a continuous activity.

Bureau locations and outreach services

Our main office in Portland Buildings, Commercial Street, Pontypool is supported by our advice centres within Cwmbran Library and Blaenavon Resource Centre. Alongside we operate from eight other community locations. These included local food banks Job Centres and community centres. Our telephone advice channel is now better used by our local communities and typically our advice process will utilise a blend of face to face and telephone advice.

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

OBJECTIVES AND ACTIVITIES Volunteers

Led by our initial Advice team leader we have increased the number of volunteer advisers who form part of our service.

Volunteer roles vary from assessors, advisers, receptionists, casework support officers, social policy work and trustees. Many are successful in using their experiences and skills volunteering for Citizens Advice Torfaen to help them get paid work. Of those that are looking for work around two thirds of our volunteers find it in this way.

Employment of disabled persons

All appointments, whether to voluntary or paid positions, are made in full compliance with our Equal Opportunities procedures. Equality of opportunity is a core aim of the organisation. It is an integral part of our induction and training. All appointees are therefore made and kept aware of the importance of equal opportunity issues. We offer flexible working and pay appropriate expenses to maximise access to employment/volunteering opportunities. Physical accessibility to the Bureau is possible to the ground floor, accessible toilets are provided in the building adjacent. The organisation has 95 members of staff and volunteers of whom 3 have declared disabilities.

ACHIEVEMENTS AND PERFORMANCE Charitable activities

Summary of main activities of the charity

  1. Provision of a broad based generalist information and advice service on a wide range of subjects including social security benefits, consumer rights, taxation, debt and credit, housing and eviction, employment rights, family and other relationships, energy, immigration and education.

  2. Provision of specialist advice on debt, housing and eviction, and welfare rights including representation at Tribunals and County Court.

  3. Raising public awareness of rights, entitlements and the effects of recent or proposed changes in the law by means of Citizens Advice information leaflets, talks, presentations, the website, the newsletter and through the local media.

  4. Influencing developments in social policy as a result of information provided from our work with local people about how laws and policies affect our communities.

  5. Building Community Cohesion through the provision of volunteering opportunities.

  6. Providing part of the National Advice Structure for Consumer and Debt issues.

A review of charitable activities

The provision of a free, confidential, impartial and independent generalist and specialist advice and problem solving service that assists local people to get fair treatment and helps them resolve their financial, legal and other problems by providing information, advice and representation and by influencing policy makers. Providing volunteer schemes to encourage community action and provide local opportunities to improve education, skills and training.

Client and enquiry statistics

2021-22 2022-23 2023-24 2024-25
Unique clients 9,770 12,571 11,129 11,835
Issues recorded 20,721 22,315 26,764 26,525
Clients from Torfaen area helped by us 1,797 2,742 3,476 3,202
Clients from Torfaen helped by whole
service 3,045 3,676 4,625 4,569
Financial gains (Torfaen residents) £5,412,748 £7,306,342 £10,144,691
 £8,855,724
Debt written off (Torfaen residents) £41,452 £258,528 £681,332 £1,083,863

This year, we have seen the impact of the cost-of-living crisis plateau. Pressure on household budgets at this higher level is now part of a 'new normal'. Local resources to mitigate this are severely stretched and can only hope to mitigate the very worst impacts of the growing poverty this is creating. We can now see month-on-month household deficits turning into problem debt, with no resources left to pay it down.

The majority of advice to clients from outside Torfaen is through our national Welsh Government Claim What's Yours Advicelink Remote service.

In addition our Consumer and Energy Call Centre handled 76,687 individual client contacts in the year.

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

ACHIEVEMENTS AND PERFORMANCE

Fundraising activities

The charity relies on grant aid from the donors identified in the accounts, whose support is most valued. The charity also has a service level agreement with Torfaen County Borough Council. Grants are received from Welsh Government, the Money And Pensions Service, Citizens Advice, The Moondance Foundation, Aneurin Bevan University Health Board, and Local Community Councils. In some cases this was part of a lead organisations supply chain arrangements.

Factors relevant to the achievement of the charity's objectives

FINANCIAL REVIEW

Financial position

Total income for the year was £1,963,067 (2024 £1,827,048) and total expenditure was £1,913,407 (2024 £1,857,477) resulted in a surplus of £49,660 (2024 a deficit of £30,429).

Unrestricted funds carried forward are £352,921 and restricted funds carried forward are £255,702. .

Principal funding sources

The funding from Torfaen County Borough Council supports the core bureau generalist and specialist advice and representation service, recruitment and training of volunteers, the bureau's service development work and management and contributes towards associated running costs.

Achievements during the year

The Bureau is now audited for the quality of its advice each quarter and has maintained excellent standards throughout.

The Bureau had its annual leadership and Management audit from Citizens Advice for which it achieved an overall excellent rating.

During the year the Bureau commenced delivery of several new projects.

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

FINANCIAL REVIEW

Reserves policy

It is recognised that the level of reserves needs to be addressed to achieve the level required to cover future planned expenditure and various eventualities such as:

The Board has therefore calculated and set a minimum reserves level at £120,000. The charity's free reserves at 31 March 2025 are £320,685 (2024: £279,044). The Board have no concerns over the level of reserves. This is after taking into account the following designated funds:

The board are satisfied with the level of reserves.

FUTURE PLANS

Our plans are based on the promise to clients by the national Citizens Advice Service. We have translated those into what this means for our organisation and our clients.

Our priority objectives are:

Sustaining and embedding our services in local communities: Consolidate our strong presence on our high streets, supported by digital services, so that people can access local advice delivered by local staff and volunteer advisers. Regional Collaboration in the Welsh Context: Support and develop the CASEW LCA consortium and make the case for an evolution of Citizens Advice Services in Wales and to evaluate deliverable outcomes. Consistent with the 5 Ways of Working sustainable Development Principles

Advice need and funding it: Review delivery model to increase capacity to address demand, maintaining a bid ready position and exploring avenues of likely funding

Our organisation is now part of a consortium of citizens advice offices registered as Citizens Advice South East Wales. The consortium comprises ourselves alongside the local citizens advice offices of Caerphilly Blaenau Gwent, Cardiff and Vale, Newport, Bridgend, Merthyr Tydfil, Rhondda Cynon Taf, and Monmouthshire. The consortium will work together to improve advice services across this wider region.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

Torfaen Citizens Advice Bureau is a registered charity and a company limited by guarantee. The maximum liability of each member is limited to one pound. Torfaen Citizens Advice Bureau is governed by its Memorandum and Articles of Association.

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT Recruitment and appointment of new trustees

Trustees are selected on the basis of the skills, knowledge and experience they are able to bring to the bureau. We aim to attract volunteers from the local community, who:

Positions are advertised - principally with local and national volunteer recruitment agencies and Citizens Advice and nomination forms are sent out with the papers for each AGM. Members may be co-opted during the operational year in order to fill identified gaps in the skills or knowledge of the Trustee Board.

The policies and procedures adopted for the induction and training of trustees

The bureau organises annual induction training for trustees which is organised to meet the needs of new and returning Trustees. Trustees are also encouraged to undertake external training to enhance their knowledge and build on their skills and are provided with regular publications containing updates regarding their responsibilities and obligations.

Organisational structure

The bureau is managed by its Trustee Board which is drawn from the local community. The members have legal responsibility for the general control and management of the bureau, including financial management and control. The bureau's financial position is reviewed bi-monthly by the full Board.

The Trustees Board members are collectively responsible for the governance of the bureau, including setting an overall vision and making strategic decisions. The Board holds staff accountable while carrying ultimate responsibility for the activities of the bureau and for ensuring the Citizens Advice Membership Scheme, charity legislation and company law is complied with and service agreements are met.

The trustees delegate day-to-day management to the Chief Executive.

Remuneration

The remuneration arrangements for all staff including senior management are set by the Trustee Board taking into account the resources available, public sector pay awards and regional citizens advice and wider third sector benchmarking.

Wider network

As a member of Citizens Advice (the trading name of the National Association of Citizens Advice Bureau - NACAB), the services provided by Torfaen Citizens Advice Bureau are governed by the Citizens Advice Bureaux Service Membership Scheme, which sets out the quality assurance standards to which Local Citizens Advice are required to operate and is fully convergent with the Advice Quality Standard. Membership is maintained by complying with these requirements, which in turn means the organisation remains a part of an infrastructure of support and information - including for IT, legal matters, training, insurances, and consultancy services for governance, personnel and strategic management. It also gains the organisation access to Parliament, the Assembly and the media on a national level to help influence local and national policy decisions.

The Bureau holds the Advice Quality Mark with casework in Debt, WeBenefits, Housing, and the Telephone Advice Standard.

Citizens Advice Torfaen is a member of Wales Council for Voluntary Action, Torfaen Voluntary Alliance, the Advice Services Alliance, the Child Poverty Action Group and Disability Wales.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Company number

05083197 (England and Wales)

Registered Charity number

1113724

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Registered office Portland Buildings Commercial Street Pontypool NP4 6JS

Trustees

J Bourne (resigned 4.11.24) P G Davy R Dorrian (appointed 7.10.24) S Griffiths (appointed 1.3.25) D W Henson P Hindley Y James (appointed 7.10.24) C A Jones J E Killick

The name of the Chief Officer to whom the day to day management of the bureau is delegated by the charity trustees: M Edgson

Company Secretary

M Edgson

Auditors

Biznav Limited, Statutory Auditor 36 Scotts Road Bromley Kent BR1 3QD

Solicitors

Rubin Lewis O'Brien Pendragon House General Rees Square Cwmbran NP44 1AJ

Bankers

HSBC Bank PLC. 56 Queen Street Cardiff CF10 2PX

Unity Trust Bank PLC. Four Brindleyplace Birmingham B1 2JB

STATEMENT OF TRUSTEES' RESPONSIBILITIES

The trustees (who are also the directors of Torfaen Citizens Advice Bureau for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

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TORFAEN CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STATEMENT OF TRUSTEES' RESPONSIBILITIES - continued

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

AUDITORS

The auditors, Biznav Limited, Statutory Auditor, will be proposed for re-appointment at the forthcoming Annual General Meeting.

Approved by order of the board of trustees on 29 January 2026 and signed on its behalf by:

29 January 2026 ........................................................................ (Poa827CFF3E20D2421... by: P Davy (Chair) - Trustee

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REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF TORFAEN CITIZENS ADVICE BUREAU

Opinion

We have audited the financial statements of Torfaen Citizens Advice Bureau (the ‘charitable company’) for the year ended 31 March 2025 which comprise Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the entity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other matter

The financial statements of the charitable company for the year ended 31 March 2024, were audited by another firm of auditors who expressed an unmodified opinion on those statements on 20 December 2024.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

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REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF TORFAEN CITIZENS ADVICE BUREAU

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement set out on page 8 the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud is detailed below:

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

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REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF TORFAEN CITIZENS ADVICE BUREAU

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Sarfraz Fayyaz (Senior Statutory Auditor) for and on behalf of Biznav Limited, Statutory Auditor 36 Scotts Road Bromley Kent BR1 3QD 29 January 2026 Date: .............................................

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TORFAEN CITIZENS ADVICE BUREAU

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025

Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
3
Charitable activities
5
Provision of advice
Investment income
4
Other income
Total
EXPENDITURE ON
Charitable activities
6
Provision of advice
NET INCOME/(EXPENDITURE)
RECONCILIATION OF FUNDS
Total funds brought forward
TOTAL FUNDS CARRIED FORWARD		 Unrestricted
funds
£
73,949
78,364
2,313
60,030
214,656
193,184
21,472
331,449
352,921		 Restricted
funds
£
-
1,748,411
-
-
1,748,411
1,720,223
28,188
227,514
255,702		 2025
Total
funds
£
73,949
1,826,775
2,313
60,030
1,963,067
1,913,407
49,660
558,963
608,623		 2024
Total
funds
£
95,759
1,657,493
2,400
71,396
1,827,048
1,857,477
(30,429)
589,392
558,963

The notes form part of these financial statements

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TORFAEN CITIZENS ADVICE BUREAU

BALANCE SHEET 31 MARCH 2025

2025 2024
Unrestricted Restricted Total Total
funds funds funds funds funds
Notes £ £ £ £
FIXED ASSETS
Tangible assets 14 17,236 - 17,236 37,405
CURRENT ASSETS
Debtors 15 63,988 - 63,988 31,300
Cash at bank 312,947 316,777 629,724 576,973
376,935 316,777 693,712 608,273
CREDITORS
Amounts falling due within one year 16 (41,250) (61,075) (102,325) (86,715)
NET CURRENT ASSETS 335,685 255,702 591,387 521,558
TOTAL ASSETS LESS CURRENT
LIABILITIES 352,921 255,702 608,623 558,963
NET ASSETS 352,921 255,702 608,623 558,963
FUNDS 18
Unrestricted funds 352,921 331,449
Restricted funds 255,702 227,514
TOTAL FUNDS 608,623 558,963

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.

The financial statements were approved by the Board of Trustees and authorised for issue on 29 January 2026 and were signed on its behalf by:

29 January 2026 ............................................. (Poa827CFF3E20D2421... by: P Davy (Chair) - Trustee

[W] 29 January 2026[Henson]

| …………………………….[Dunws] Signed53D05C61CCB947C... by: D Henson - Trustee

The notes form part of these financial statements

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TORFAEN CITIZENS ADVICE BUREAU

CASH FLOW STATEMENT
FOR THE YEAR ENDED 31 MARCH 2025
2025
Notes
£
Cash flows from operating activities
Cash generated from operations
1
58,589
Net cash provided by/(used in) operating activities
58,589
Cash flows from investing activities
Purchase of tangible fixed assets
(8,151)
Interest received
2,313
Net cash used in investing activities
(5,838)
Change in cash and cash equivalents in
the reporting period
52,751
Cash and cash equivalents at the
beginning of the reporting period
576,973
Cash and cash equivalents at the end of
the reporting period
629,724		 2024
£
(119,736)
(119,736)
(11,267)
2,400
(8,867)
(128,603)
705,576
576,973

The notes form part of these financial statements

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TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

1. RECONCILIATION OF NET INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES

Net income/(expenditure) for the reporting period (as per the
Statement of Financial Activities)
Adjustments for:
Depreciation charges
Interest received
(Increase)/decrease in debtors
Increase/(decrease) in creditors
Net cash provided by/(used in) operations		 2025
£
49,660
28,320
(2,313)
(32,688)
15,610
58,589		 2024
£
(30,429)
23,365
(2,400)
30,286
(140,558)
(119,736)

2. ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.24 Cash flow At 31.3.25
£ £ £
Net cash
Cash at bank 576,973 52,751 629,724
576,973 52,751 629,724
Total 576,973 52,751 629,724

The notes form part of these financial statements

Page 14

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1. STATUTORY INFORMATION

Torfaen Citizens Advice Bureau is a registered charity and private company limited by guarantee having no share capital. Members have agreed to contribute £1 in the event of a winding up. The company is incorporated in Wales in the United Kingdom. The registered office is Portland Buildings, Commercial Street, Pontypool, NP4 6JS. The nature of the company's operations and principal activities is disclosed within the Report of the Trustees.

The financial statements are presented in Sterling (£), the company's functional currency, and rounded to thenearest pound.

The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated.

2. ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

There have been no material departures from Financial Reporting Standard 102.

Going concern

The financial statements have been prepared on a going concern basis, with the company having confirmation in place from many of its funders up to 31 March 2026 and adequate free reserves to support the organisation.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

This includes capital grants.

Donations and legacies income includes donations, gifts and grants that provide core funding or are of a general nature are recognised where there is entitlement, probability of receipt and the amount can be measured with sufficient reliability. Such income is only deferred when the donor specifies it must be used in future accounting periods or the donor has imposed conditions which must be met before the charity has unconditional entitlement.

Income from charitable activities includes income received under contract or where entitlement to grant funding is subject to specific performance conditions. This income is recognised where there is entitlement, when the receipt is probable and the amount can be measured reliably. Income is deferred when the amounts received are in advance of the performance of the service or event to which they relate.

Income from other trading activities is recognised as the related services are provided and there is entitlement, probability of receipt and the amount can be measured with sufficient reliability. Income is deferred when the amounts received are in advance of the delivery of the service or event to which it relates.

Investment income is recognised on a receivable basis.

continued...

Page 15

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

2. ACCOUNTING POLICIES - continued

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Expenditure on charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature to support them.

Support costs are those costs that, whilst necessary to deliver an activity, do not themselves produce or constitute the output of the charitable activity. This includes governance costs which are those costs associated with meeting the constitutional and statutory requirements of the charity and include the accountancy fees and costs linked to the strategic management of the charity as well as a proportion of salaries based on an approximation of time spent in this area.

Expenditure includes VAT as the charity is not able to recover input VAT.

Grants offered subject to conditions which have not been met at the year end date are noted as a commitment but not accrued as expenditure.

Allocation and apportionment of costs

All costs are allocated between the expenditure categories on a basis designated to reflect the use of the resource. Costs relating to a particular activity are allocated directly; others are apportioned on an appropriate basis.

Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

Improvements to property - Over the term of the lease Office equipment, fixtures and fittings - 25% on cost

Fixed assets are initially recorded at cost. Only assets which cost £500 or more are capitalised.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Pension costs and other post-retirement benefits

The charity provides contributions to the employees personal pension schemes. The annual contributions payable are charged to the statement of financial activities incorporating the income and expenditure account.

Termination payments

The charity recognises termination payments as an expense and a liability only when the entity is demonstrably committed to either to terminate the employment of an employee or a group of employees before the normal retirement date or to provide termination benefits as a result of an offer made in order to encourage voluntary redundancy.

continued...

Page 16

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

2. ACCOUNTING POLICIES - continued

Pension costs and other post-retirement benefits Operating leases

Rentals applicable to operating leases where substantially all of the benefits and risks of the ownership remain with the lessor are charged against profits on a straight line basis over the period of the lease. The benefits of lease incentives are recognised in the profit and loss account over the lease period.

Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

Trade and other debtors are recognised at the settlement amount due and prepayments are valued at the amount prepaid.

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

3. DONATIONS AND LEGACIES

DONATIONS AND LEGACIES
Torfaen County Borough Council - core funding
Cwmbran Community Council
Pomtypool Community Council
Henllys Community Council
Croesyceiliog and Llanyrafon Community Council
National Lottery - Website work
Torfaen County Borough Council		 2025
£
69,449
-
3,000
500
1,000
-
-
73,949		 2024
£
69,449
4,600
3,000
500
1,000
9,920
7,290
95,759

4. INVESTMENT INCOME

INVESTMENT INCOME
2025 2024
£ £
Bank interest receivable 2,313 2,400

continued...

Page 17

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

5. INCOME FROM CHARITABLE ACTIVITIES

Activity
Grants
Provision of advice
Grants received, included in the above, are as follows:
Torfaen County Borough Council - TYPSS
Torfaen County Borough Council - Disability Appeals project
Torfaen County Borough Council - Benefits check outreach
Torfaen County Borough Council - Drop in Advice
Citizens Advice - Citizens Advice Consumer Service
Citizens Advice - Basic Income Pilot
Warmer Wales 2
Welsh Government - Single Advice Fund: Specialist
Welsh Government - Single Advice Fund: Community Focussed
Aneurin Bevan University Health Board - Welfare Rights Service
Energy Saving Trust - Ofgem
Torfaen Council - New Start
DWP - Claim What's Yours
The Cwmbran Trust - Relief of Fuel Poverty
CSDF Remote Delivery
Torfaen County Borough Council - Smart About Money
WHD EAP
Winter Capacity
Eastern Valley Foodbank
Caerphilly CAB
Citizens Advice - Cost of Living		 2025
£
1,826,775
2025
£
12,550
35,000
42,000
-
638,941
43,972
41,479
49,526
224,200
41,044
17,293
110,800
226,800
-
72,625
42,863
-
-
25,618
1,364
200,700
1,826,775		 2024
£
1,657,493
2024
£
12,550
35,000
42,000
169,067
543,087
56,171
41,479
151,787
121,946
43,570
27,932
88,000
226,800
10,000
31,125
13,000
7,875
10,485
25,618
-
-
1,657,492

6. CHARITABLE ACTIVITIES COSTS

Provision of advice Direct
Costs (see
note 7)
£
1,716,198		 Grant
funding of
activities
(see note
8)
£
158,901		 Support
costs (see
note 9)
£
38,308		 Totals
£
1,913,407

continued...

Page 18

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

7. DIRECT COSTS OF CHARITABLE ACTIVITIES

Staff costs
Rates
Light and heat
Telephone
Printing and stationery
Rent and service charge
Travel and subsistence
Subscriptions
Direct recruitment costs
Training and conferences
Insurance
Computer costs
Repairs and renewals
Sundry expenses
Legal and professional fees
Postage and carriage
Project management fee
Depreciation
8.
GRANTS PAYABLE
Provision of advice
The total grants paid to individuals during the year was as follows:
Provision of advice		 2025
£
1,581,432
422
11,787
13,144
10,075
14,273
-
336
-
-
3,132
32,923
4,648
8,894
3,080
3,732
-
28,320
1,716,198
2025
£
158,901
2025
£
158,901		 2024
£
1,527,564
71
1,031
14,017
11,350
19,255
8,659
1,285
533
8,789
1,340
35,018
7,271
10,882
1,067
15,699
11,159
22,664
1,697,654
2024
£
100,973
2024
£
100,973

During the year grants were paid out to several individuals across a number of projects as follows:-

Torfaen County Borough Council - Drop in Advice

Grants were paid out to 1,592 individuals based within the Torfaen area. The grants ranged between £15 and £100.

The Cwmbran Trust - Relief of Fuel Poverty

Grants were paid out to 90 individuals based within the Torfaen area. The grants ranged between £8 and £100.

Cwmbran Community Council

Grants were paid out to 177 individuals based within the Torfaen area. The grants ranged between £15 and £100.

Warmer Torfaen

Grants were paid out to 76 individuals based within the Torfaen area. The grants ranged between £15 and£100.

continued...

Page 19

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

9. SUPPORT COSTS

SUPPORT COSTS
Provision of advice
NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
Auditors' remuneration
Depreciation - owned assets
Lease payments recognised as an expense		 2025
£
8,000
28,320
14,228		 Staff
costs
£
38,308
2024
£
5,400
23,365
12,692

10. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):

11. TRUSTEES' REMUNERATION AND BENEFITS

There were no trustees' remuneration or other benefits for the year ended 31 March 2025 nor for the year ended 31 March 2024.

Trustees' expenses

There were no trustees' expenses paid for the year ended 31 March 2025 nor for the year ended 31 March 2024.

12. STAFF COSTS

Wages and salaries
Social security costs
Other pension costs
The average monthly number of employees during the year was as follows:
Staff
No employees received emoluments in excess of £60,000.
The average number of full-time and part-time staff were as follows:
Average number of full-time staff
Average number of part-time staff
Equivalent number of full-time staff		 2025
£
1,387,706
116,225
77,500
1,581,431
2025
65
2025
46
10
56		 2024
£
1,388,894
115,739
70,175		 2024
£
1,388,894
115,739
70,175
1,574,808
2024
62
2024
47
15
55

The total key management personnel remuneration benefits during the year was £ 69,317 (2024: £66,210).

continued...

Page 20

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

13.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
95,759
Charitable activities
Provision of advice
77,000
Investment income
2,400
Other income
71,396
Total
246,555
EXPENDITURE ON
Charitable activities
Provision of advice
274,418
NET INCOME/(EXPENDITURE)
(27,863)
Transfers between funds
30,126
Net movement in funds
2,263
RECONCILIATION OF FUNDS
Total funds brought forward
329,186
TOTAL FUNDS CARRIED FORWARD
331,449
14.
TANGIBLE FIXED ASSETS
Improvements
to
property
£
COST
At 1 April 2024
33,598
Additions
-
At 31 March 2025
33,598
DEPRECIATION
At 1 April 2024
20,160
Charge for year
6,720
At 31 March 2025
26,880
NET BOOK VALUE
At 31 March 2025
6,718
At 31 March 2024
13,438
Restricted
funds
£
-
1,580,493
-
-
1,580,493
1,583,059
(2,566)
(30,126)
(32,692)
260,206
227,514
Office
equipment,
fixtures
and
fittings
£
111,872
8,151
120,023
87,905
21,600
109,505
10,518
23,967		 Total
funds
£
95,759
1,657,493
2,400
71,396
1,827,048
1,857,477
(30,429)
-
(30,429)
589,392
558,963
Totals
£
145,470
8,151
153,621
108,065
28,320
136,385
17,236
37,405

continued...

Page 21

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

15.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Accrued income
Other debtors
Prepayments
16.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Other creditors
Accruals and deferred income

17. LEASING AGREEMENTS

Minimum lease payments under non-cancellable operating leases fall due as follows:

Within one year 2025
£
-		 2024
£
12,228

continued...

Page 22

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS

Unrestricted funds
General fund
Designated fund - Employer pension fund
Designated fund - Fixed asset fund
Restricted funds
Warmer Wales
Help to Claim
Welsh Government - Single advice fund:
Specialist
Welsh Government - Single advice fund:
Community focussed
Welsh Government - Regeneration 2020
ABUHB - Welfare Rights Service
Torfaen Council - New Start
DWP - Claim What's Yours
Torfaen Council - Drop in Advice
Basic Income Pilot
The Cwmbran Trust
Citizens Advice - Cost Of Living
Torfaen CBC -.Smart About Money
WHD EAP
Warmer Torfaen
CSDF - Remote Delivery
Winter Capacity
Torfaen Young People's Support Service
(TYPSS) project
Citizens Advice consumer service
Eastern Valley Foodbank
TOTAL FUNDS		 At 1.4.24
£
279,044
15,000
37,405
331,449
16,003
6,799
26,916
23,208
788
21,821
10,093
740
30,453
33,046
6,461
12,818
1,764
7,875
2,316
15,928
10,485
-
-
-
227,514
558,963		 Net
movement
in funds
£
21,472
-
-
21,472
1,276
-
1,650
6,907
-
12,914
29,218
(5,360)
-
1,292
-
33,809
5,555
-
(815)
37,468
-
(5,126)
(94,101)
3,501
28,188
49,660		 Transfers
between
funds
£
20,169
-
(20,169)
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At
31.3.25
£
320,685
15,000
17,236
352,921
17,279
6,799
28,566
30,115
788
34,735
39,311
(4,620)
30,453
34,338
6,461
46,627
7,319
7,875
1,501
53,396
10,485
(5,126)
(94,101)
3,501
255,702
608,623

continued...

Page 23

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Restricted funds
Warmer Wales
Welsh Government - Single advice fund:
Specialist
Welsh Government - Single advice fund:
Community focussed
ABUHB - Welfare Rights Service
Torfaen Council - New Start
DWP - Claim What's Yours
Basic Income Pilot
Citizens Advice - Cost Of Living
Torfaen CBC -.Smart About Money
Warmer Torfaen
CSDF - Remote Delivery
Torfaen Young People's Support Service
(TYPSS) project
Citizens Advice consumer service
Eastern Valley Foodbank
TOTAL FUNDS		 Incoming
resources
£
214,656
41,479
49,526
224,200
41,044
110,800
226,800
43,972
200,700
42,863
17,293
72,625
12,550
638,941
25,618
1,748,411
1,963,067		 Resources
expended
£
(193,184)
(40,203)
(47,876)
(217,295)
(28,129)
(81,582)
(232,160)
(42,680)
(166,891)
(37,307)
(18,108)
(35,157)
(17,676)
(733,042)
(22,117)
(1,720,223)
(1,913,407)		 Movement
in funds
£
21,472
1,276
1,650
6,907
12,914
29,218
(5,360)
1,292
33,809
5,555
(815)
37,468
(5,126)
(94,101)
3,501
28,188
49,660

continued...

Page 24

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Unrestricted funds
General fund
Designated fund - Employer pension fund
Designated fund - Fixed asset fund
Restricted funds
Warmer Wales
Help to Claim
Welsh Government - Single advice fund:
Specialist
Welsh Government - Single advice fund:
Community focussed
Welsh Government - Regeneration 2020
ABUHB - Welfare Rights Service
Newport CAB - Test and Learn
Torfaen Council - New Start
DWP - Claim What's Yours
Torfaen Council - Drop in Advice
Basic Income Pilot
The Cwmbran Trust
Citizens Advice - Cost Of Living
Torfaen CBC -.Smart About Money
WHD EAP
Warmer Torfaen
CSDF - Remote Delivery
Winter Capacity
TOTAL FUNDS		 At 1.4.23
£
264,683
15,000
49,503
329,186
15,115
6,799
38,226
24,204
788
19,734
30,126
-
-
77,633
26,472
6,109
15,000
-
-
-
-
-
260,206
589,392		 Net
movement
in funds
£
(4,498)
-
(23,365)
(27,863)
888
-
(11,310)
(996)
-
2,087
-
10,093
740
(47,180)
6,574
352
(2,182)
1,764
7,875
2,316
15,928
10,485
(2,566)
(30,429)		 Transfers
between
funds
£
18,859
-
11,267
30,126
-
-
-
-
-
-
(30,126)
-
-
-
-
-
-
-
-
-
-
-
(30,126)
-		 At
31.3.24
£
279,044
15,000
37,405
331,449
16,003
6,799
26,916
23,208
788
21,821
-
10,093
740
30,453
33,046
6,461
12,818
1,764
7,875
2,316
15,928
10,485
227,514
558,963

continued...

Page 25

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Designated fund - Fixed asset fund
Restricted funds
Warmer Wales
Welsh Government - Single advice fund:
Specialist
Welsh Government - Single advice fund:
Community focussed
ABUHB - Welfare Rights Service
Torfaen Council - New Start
DWP - Claim What's Yours
Torfaen Council - Drop in Advice
Basic Income Pilot
The Cwmbran Trust
Citizens Advice - Cost Of Living
Torfaen CBC -.Smart About Money
WHD EAP
Warmer Torfaen
CSDF - Remote Delivery
Winter Capacity
Torfaen Young People's Support Service
(TYPSS) project
Citizens Advice consumer service
Eastern Valley Foodbank
TOTAL FUNDS		 Incoming
resources
£
246,555
-
246,555
41,479
151,787
121,946
43,570
88,000
226,800
169,067
56,171
10,000
-
13,000
7,875
27,932
31,125
10,485
12,550
543,088
25,618
1,580,493
1,827,048		 Resources
expended
£
(251,053)
(23,365)
(274,418)
(40,591)
(163,097)
(122,942)
(41,483)
(77,907)
(226,060)
(216,247)
(49,597)
(9,648)
(2,182)
(11,236)
-
(25,616)
(15,197)
-
(12,550)
(543,088)
(25,618)
(1,583,059)
(1,857,477)		 Movement
in funds
£
(4,498)
(23,365)
(27,863)
888
(11,310)
(996)
2,087
10,093
740
(47,180)
6,574
352
(2,182)
1,764
7,875
2,316
15,928
10,485
-
-
-
(2,566)
(30,429)

continued...

Page 26

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined position is as follows:

Unrestricted funds
General fund
Designated fund - Employer pension fund
Designated fund - Fixed asset fund
Restricted funds
Warmer Wales
Help to Claim
Welsh Government - Single advice fund:
Specialist
Welsh Government - Single advice fund:
Community focussed
Welsh Government - Regeneration 2020
ABUHB - Welfare Rights Service
Newport CAB - Test and Learn
Torfaen Council - New Start
DWP - Claim What's Yours
Torfaen Council - Drop in Advice
Basic Income Pilot
The Cwmbran Trust
Citizens Advice - Cost Of Living
Torfaen CBC -.Smart About Money
WHD EAP
Warmer Torfaen
CSDF - Remote Delivery
Winter Capacity
Torfaen Young People's Support Service
(TYPSS) project
Citizens Advice consumer service
Eastern Valley Foodbank
TOTAL FUNDS		 At 1.4.23
£
264,683
15,000
49,503
329,186
15,115
6,799
38,226
24,204
788
19,734
30,126
-
-
77,633
26,472
6,109
15,000
-
-
-
-
-
-
-
-
260,206
589,392		 Net
movement
in funds
£
16,974
-
(23,365)
(6,391)
2,164
-
(9,660)
5,911
-
15,001
-
39,311
(4,620)
(47,180)
7,866
352
31,627
7,319
7,875
1,501
53,396
10,485
(5,126)
(94,101)
3,501
25,622
19,231		 Transfers
between
funds
£
39,028
-
(8,902)
30,126
-
-
-
-
-
-
(30,126)
-
-
-
-
-
-
-
-
-
-
-
-
-
-
(30,126)
-		 At
31.3.25
£
320,685
15,000
17,236
352,921
17,279
6,799
28,566
30,115
788
34,735
-
39,311
(4,620)
30,453
34,338
6,461
46,627
7,319
7,875
1,501
53,396
10,485
(5,126)
(94,101)
3,501
255,702
608,623

continued...

Page 27

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Designated fund - Fixed asset fund
Restricted funds
Warmer Wales
Welsh Government - Single advice fund:
Specialist
Welsh Government - Single advice fund:
Community focussed
ABUHB - Welfare Rights Service
Torfaen Council - New Start
DWP - Claim What's Yours
Torfaen Council - Drop in Advice
Basic Income Pilot
The Cwmbran Trust
Citizens Advice - Cost Of Living
Torfaen CBC -.Smart About Money
WHD EAP
Warmer Torfaen
CSDF - Remote Delivery
Winter Capacity
Torfaen Young People's Support Service
(TYPSS) project
Citizens Advice consumer service
Eastern Valley Foodbank
TOTAL FUNDS		 Incoming
resources
£
461,211
-
461,211
82,958
201,313
346,148
84,613
198,800
453,600
169,067
100,143
10,000
200,700
55,862
7,875
45,225
103,750
10,485
25,100
1,182,029
51,236
3,328,904
3,790,115		 Resources
expended
£
(444,237)
(23,365)
(467,602)
(80,794)
(210,973)
(340,237)
(69,612)
(159,489)
(458,220)
(216,247)
(92,277)
(9,648)
(169,073)
(48,543)
-
(43,724)
(50,354)
-
(30,226)
(1,276,130)
(47,735)
(3,303,282)
(3,770,884)		 Movement
in funds
£
16,974
(23,365)
(6,391)
2,164
(9,660)
5,911
15,001
39,311
(4,620)
(47,180)
7,866
352
31,627
7,319
7,875
1,501
53,396
10,485
(5,126)
(94,101)
3,501
25,622
19,231

Restricted funds

The Torfaen Young People's Support Service (TYPSS) project is funded by Torfaen County Borough Council to work in partnership with agencies and professionals working with Children and Vulnerable Adults to provide an advice, information and support service within the aims of the multi-agency model for support and the ethos of the Young People's Support Service.

Citizens Advice Consumer Service is funded via Citizens Advice by the Department for Business, Energy and Industrial Strategy (BEIS). The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.

Funding received in respect of the Warmer Wales project during the year to provide advice and assistance to beneficiaries aimed at enabling them to manage their debts and budgets going forward, maximise their income and ability to afford to pay their bills and to enable people to have warm homes through improving energy efficiency and improving their health and wellbeing.

SAF-CF - Funded by Welsh Government this project provides general welfare advice in community locations including welfare benefits, debt, employment, discrimination and housing

continued...

Page 28

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

SAF-SP - Funded by Welsh Government this project provides specialist welfare benefits and debt casework across Torfaen, Newport and Monmouthshire.

Aneurin Bevan University Health Board - Welfare Rights Service: This 'in reach' service provides advice and casework for patients of the Health Board's mental health services in wards, clinics and in the community.

DWP - Claim What's Yours is a Welsh Government campaign aimed at getting people to check whether they are in receipt of all the benefit income they are entitled to.

Torfaen CBC - Drop in Advice: the project will support two additional benefits maximisation officers and two financial inclusion officers for a 12 month period as well as support additional energy vouchers.

Basic Income Pilot - funding received during the year to support the delivery of the Basic Income for Care Leavers in Wales. The programme will provide a monthly payment of £1,600 (£1,280, after-tax) to all eligible recipients choosing to participate in the pilot.

The Cwmbran Trust - Relief of Fuel Poverty: this project will enable Torfaen Citizens Advice to support residents in the NP44 postal district by distributing funds quickly and responsively, targeted in a way that complements other sources of help and fills gaps in the available local crisis support.

Citizens Advice - Cost of Living: this project is to enable local offices to support or increase direct service delivery capacity, to help our clients through the cost-of-living crisis.

Funding received in respect of the Warmer Torfaen project during the year to provide advice and assistance to beneficiaries aimed at enabling them to manage their debts and budgets going forward, maximise their income and ability to afford to pay their bills and to enable people to have warm homes through improving energy efficiency and improving their health and wellbeing.

Torfaen County Borough Council Smart about Money - funded by the Multiply programme provides budget and money advice to residents in Torfaen.

WHD EAP - Warm Home discount Energy Advice programme provided additional help for people across Wales with energy advice and income maximisation.

Eastern Valley Foodbank - funding provided general welfare benefit advice from foodbank locations.

CSDF Remote Delivery - provided telephone advice, website and email advice in general topics across England and Wales.

Winter Capacity - provided additional support enabling our debt advisers to increase capacity for a short period.

Prior year only:

Funding received in respect of the Help to Claim project in the previous year to set up and mobilise the Universal Help to Claim service for the local Citizens Advice and to enable them to be ready to deliver the service design project.

Scams - Funded by Facebook/Martin Lewis, this project provides telephone advice on digital scams as an additional service to the Consumer Advice helpline.

Welsh Government - Regeneration 2020. The purpose of this project is to create a new advice hub in Pontypool and relocate the advice hub in Cwmbran to the library.

Energy Saving Trust: this service provides additional support for energy saving, focusing on grants, equipment, better energy use and equipment.

continued...

Page 29

Docusign Envelope ID: 1C979D2E-E58E-4717-9D2C-344DE87A53E9Docusign Envelope ID: 80E43153-8C7C-49FE-979C-50BE55A15790

TORFAEN CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

18. MOVEMENT IN FUNDS - continued

Newport CAB - Test and Learn: this project targeted referrals from clients with learning disabilities including autism through links built with representative organisations such as MENCAP.

Torfaen Council - New Start - funded through the Torfaen Housing Support grant and supports people at risk of losing their homes through the provision of debt benefits and housing law advice. It's principal aim is to reduce evictions.

Designated fund - Employer pension scheme

The Board have set up a designated fund of £15,000 in response to notification by the Pensions Trust of the estimated employer debt on withdrawal from the pension scheme. The fund balance includes anticipated costs of executing planned costs associated with the scheme.

Designated fund - Fixed asset fund

The Board have set up a designated fund equal to the net book value of the fixed assets held by the charity. The movement in the year reflects fixed asset purchases and the annual depreciation charge.

Transfers between funds

A transfer of £20,169 was made from the designated fixed asset fund to the general fund to align the balance of the fund with the net book value of the fixed assets at the balance sheet date.

19. EMPLOYEE BENEFIT OBLIGATIONS

Torfaen Citizens Advice Bureau participates in The Pensions Trust's Growth Plan (the Plan). The plan is funded and is not contracted-out of the State Scheme. It is not possible in the normal course of events to identify on a reasonable and consistent basis the share of underlying assets and liabilities belonging to individual participating employers. The Plan is a multi-employer scheme, where the assets are co-mingled for investment purposes, and benefits are paid out of the Plan's total assets. Accordingly, due to the nature of the Plan, the accounting charge for the period represents the employer contributions payable.

The pension cost charge represents contributions paid by the charity to the fund and amounted to £77,500 (2024: £70,175). There are no contributions outstanding at the year end (2024: £Nil).

20. CONTINGENT LIABILITIES

The bureau As at 31 March 2025, the Bureau had no material contingent liabilities arising from legal, contractual, or other obligations.

21. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2025.

Page 30