## **HEARING HELP ESSEX LIMITED**
Charity number 1113498 Company registration number 05664873
**FINANCIAL STATEMENTS FOR THE YEAR ENDED 31st MARCH 2022**
## **HEARING HELP ESSEX LIMITED**
## **CONTENTS FOR THE YEAR ENDED 31 MARCH 2022**
||Page|
|---|---|
|Legal and administrative information|1|
|Trustees' Annual Report|2 - 4|
|Independent Examiner's Report|5|
|Statement of Financial Activities|6|
|Balance Sheet|7|
|Notes to the financial statements|8-12|
## **HEARING HELP ESSEX LIMITED**
## **LEGAL AND ADMINISTRATIVE INFORMATION FOR THE YEAR ENDED 31 MARCH 2022**
|**Trustees**|Paul Roberts|Chair|
|---|---|---|
||Peter Smith|Trustee|
||Georgina Jane Smith|Trustee|
||Nick Watson|Trustee|
||Deesha Bedia|Trustee|
|**Chief Executive Officer**|Sophie Ede||
|**Charity number**|1113498||
|**Company number**|05664873||
|**Registered office**|Hearing Help Essex||
||Suite 2, 158 Moulsham Street,||
||Chelmsford,||
||Essex,||
||CM2 0LD||
|**Independent examiner**|Community360||
||Winsley's House||
||High Street||
||Colchester||
||Essex||
||CO1 1UG||
|**Bankers**|CAFCASH||
||Kings Hill||
||West Malling||
||Kent||
||ME9 4TA||
**1**
## **HEARING HELP ESSEX LIMITED**
## **DIRECTORS REPORTS FOR THE YEAR ENDED 31 MARCH 2022**
It is estimated that a quarter of a million people in Essex have some degree of hearing loss. Hearing Help Essex exists to alleviate the isolation and loneliness that hearing loss can bring. At the beginning of the year our services included: Practical help with NHS hearing aids Information, advice and guidance Assistive equipment demonstrations and loans Hearing Loss seminars and training Drop-in sessions and events Signposting to other organisations
To deliver this, Hearing Help Essex continues to maintain and develop good working relationships with commissioning groups and hospitals serving Essex, including Basildon, Broomfield, Epping, Harlow, Southend, Colchester, and Addenbrookes. The goal to expand county-wide remains; we have continued to review and strengthen our organisational structure and financial position in preparation for imminent expansion starting in 2023.
We currently have a board of five trustees. The trustees regularly review the range of skills and the diversity of the trustees and use this as a basis for recruitment using a variety of advertising and promotion that they deem appropriate to the size and location of the charity.
Our CEO, Sophie Ede, continues to provide leadership from our office in Moulsham Street, which is an excellent location in the heart of the County. From January 2021, we appointed interim CEO, Todorina Hammond to lead the charity for 9 months as maternity cover, with Sophie Ede returning to post in October 2021.
Government restrictions remained in place up to July 2021in order to manage the ongoing Covid-19 pandemic. We maintained our services throughout the year, although some venues implemented their own restrictions (e.g. GP surgeries) which meant we had to continue to respond to change throughout this period, and keep our infection control policies under regular review.
A significant project for the year was to continue with the development of our new data management system. Whilst this has been a huge piece of work to implement, it has increased our efficiency, and led to a much slicker data management process across our services. The system is also the basis for our new online booking service, so that our service users can make an appointment via our website rather than by needing to call our helpline. This has freed up helpline time for those who need more advice and guidance, rather than just needing to book an appointment. We have recently added a home visit request feature, which has further helped to improve efficiency for our admin team. This work has only been possible thanks to a Digital Transformation grant from Essex Community Foundation, so we extend our thanks to them for their continued support of the project.
By the end of the year, our Hearing Aid Support Service was back to providing a service at our prepandemic levels, and we delivered support to individuals on 4,180 occasions. Individuals were able to access our support services through a range of routes, including attending an appointment at one of community sessions, at our Resource Centre either in person or by phone, email, or webchat, or by visiting one of our community information stands based in hospital atriums and community events.
**2**
## **HEARING HELP ESSEX LIMITED**
## **DIRECTORS REPORTS FOR THE YEAR ENDED 31 MARCH 2022**
Volunteers are critical to what we do, and we are very proud of our cohort of over 50 volunteers. We extend our fullest thanks to all our volunteers. Our volunteers provided up to 22 walk-in sessions each month, and in addition provided hundreds of visits to housebound clients, as well as to those in care and residential homes across Chelmsford, Maldon, Braintree, Uttlesford and Basildon districts. Furthermore, this last year many of our volunteers worked many extra days across the year to ensure we were able to support some of the most vulnerable members of our community.
HHE continues to seek and develop effective partnerships with the Essex Sensory Community - ECL Sensory, BASIS, Essex Sight, Support 4 Sight, the Royal Association for the Deaf, and DeafBlind UK, as well as other organisations such as the Fire Service, Adult Social Care, regional Council’s, and other professional bodies.
HHE has once more featured in several radio programmes and local press coverage of our work and we have continued to make sure we have an active social media presence.
The Charity managed to support large numbers of individuals with hearing loss. This year, HHE had 4,180 interactions with 3,457 individuals, which is a 21% increase on the year before.
## **Income and expenditure**
Our dominant source of incoming funds is from fundraising and not the sale of services, but the majority of this is from public bodies and other organisations rather than from private individuals. We received funding from Mid-Essex Clinical Commissioning Group, Chelmsford City Council, Uttlesford District Council, Maldon District Council, Essex Community Foundation, Provide Foundation, The Fowler, Smith, and Jones Trust and The Walter Farthing Trust to support this service. These grants fund a substantial portion of our Hearing Aid Support Service expenditure, and we are extremely grateful for these funders.
In addition, we have been fortunate to receive donations from a wide range of organisations and charities, notably The Coggeshall Nursing Trust, The John Baron Fun Walk Trust, The Lions Club of Braintree, Shenfield Open Group, and the Brentwood Breakfast Rotary Club. Personal donations, mostly from the friends of Hearing Help Essex and from clients and their families, including through collection boxes available at our Hearing Help sessions, plus Gift Aid. These unrestricted donations support all our charitable operations and core costs.
While HHE does not undertake cold calling or direct marketing to individuals, the methods and standards which it applies to its fundraising are still critical and sensitive, especially as some of the visitors to the HHE clinics could be in vulnerable circumstances. While HHE’s fund raising activities are more limited than the full range covered in its code, HHE will comply with the code of fundraising practice published by the Fundraising Regulator so far as it relates to its activities. We do not use any third party or dedicated fundraiser; the CEO leads fundraising activities. We have had no reported breach nor any complaint about our fundraising in this period.
**3**
## **HEARING HELP ESSEX LIMITED**
## **DIRECTORS REPORTS FOR THE YEAR ENDED 31 MARCH 2022**
## **Reserves**
The Board continues to target Designated Reserves of £50,000 going forward. This level is deemed necessary to cover potential redundancy and notice liabilities, delays in receipt of funding and potential short-term dips in unrestricted funding.
Unrestricted reserves continue to just exceed this target despite a small reduction in the year.
Cash holdings at the end of the year were further improved as receipts from funders are now up to date.
## **Risk Management**
During the year the trustees continued to apply the Risk Review structure established previously to ensure that we have a robust approach to risk assessment and to strategies for eliminating/ameliorating risk.
The major risk continues to be that of reduction or cancellation of one or more of our major funding streams. This risk is reduced through the support of a number of statutory and charitable funders, but we must continue to deliver a first-class service to maintain their support. Other risks include visiting elderly and isolated people in their homes, so we carry out enhanced DBS checks on all staff and volunteers and regularly review and update our Safeguarding Policy and Procedures.
## **Public Benefit**
The trustees have paid due regard to the Charities Commission guidance on public benefit through ensuring that the main aims of the charity have been carried out by giving relief to those with an acquired hearing loss and the hard of hearing resident in Essex. All income received by the charity has been applied to the delivery of the charity’s aims.
Signature: Paul Roberts - Chair
Date: 31.10.2022
**4**
## **HEARING HELP ESSEX LIMITED**
## **INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2022**
I report on the accounts of Hearing Help Essex Limited for the year ended 31 March 2022 which are set out on pages 6 to 12.
## **Respective responsibilities of trustees and examiner**
The Charity’s Trustees are responsible for the preparation of the accounts. The Charity’s Trustees consider that an audit is not required for this year (under section 144 (2) of the Charities Act 2011 (The Act) but that an independent examination is needed. It is my responsibility to:
- Examine the accounts under section 145 of the Charities Act,
- To follow the procedures laid down in the General Directions given by the Charity Commissioners (under section 145(5)(b) of the Charities Act, and
- To state whether particular matters have come to my attention.
## **Basis of independent examiner’s Statement**
My examination was carried out in accordance with the General Directions given by the Charity Commissioners. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts presented with those records. It also includes considerations of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently I do not express an audit opinion on the view given by the accounts.
## **Independent examiner’s statement**
In the course of my examination, no material matters have come to my attention which gives me cause to believe that in, any material respect:
- the accounting records were not kept in accordance with section 130 of the Charities Act; or
- the accounts did not accord with the accounting records; or
- the accounts did not comply with the applicable requirements concerning the form and content of the accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair' view which is not a matter considered as part of an independent examination.
I have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
|Shelley-Marie Rudling FMAAT AATQB for and on behalf of:|||
|---|---|---|
|Community360|||
|Winsley’s House, High Street, Colchester, Essex|Date|24.11.2022|
**5**
## **HEARING HELP ESSEX LIMITED**
## **STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2022**
|**Note**
**Incoming resources**
Donations & legacies
**2**
Income from raising funds
Investment income
**3**
Charitable activities
**4**
**Total incoming resources**
**Resources expended**
**Charitable activities**
Staff costs and other direct expenses
**5**
Governance costs
**5**
**Total charitable expenditure**
Costs of raising funds
**Total fundraising expenditure**
**Total resources expended**
**Net income for the year**
**Fund balances at 1 April 2021**
**Fund balances at 31 March 2022**|**Unrestricted**
**Total**
**£**
14,620
1,979
564
47,810|**Restricted**
**Total**
**£**
-
-
-
67,456|**2022**
**Total**
**£**
14,620
1,979
564
115,266|**2021**
**Total**
**£**
14,869
3,591
29
83,488|
|---|---|---|---|---|
||64,972
64,726
480|67,456
56,006
-|132,428
120,732
480|101,977
99,535
420|
||65,206
19|56,006
-|121,212
19|99,955
339|
||19|-|19|339|
||**65,225**|**56,006**|**121,231**|**100,294**|
||**(252)**
65,618|**11,450**
20,349|**11,198**
85,967|**1,683**
84,284|
||**65,366**|**31,799**|**97,165**|**85,967**|
**Notes to accounts on pages 8-12**
**6**
## **HEARING HELP ESSEX LIMITED**
## **BALANCE SHEET AS AT 31 MARCH 2022**
|**Note**
**Fixed assets**
Tangible assets
**9**
**Current assets**
Debtors
**10**
Cash at bank and in hand
**Current liabilities**
Creditors: amounts falling due within one year
**11**
**Net current assets**
**Net Assets**
**Income funds**
Designated funds
**12**
Unrestricted funds
**12**
Restricted funds
**12**|**2022**
**£**
-
2,532
100,296
102,828
5,663
97,165
**97,165**
50,000
15,366
31,799
**97,165**|**2021**
**£**
51
4,745
82,912|
|---|---|---|
|||87,657
1,742|
|||85,916|
|||**85,967**|
|||50,000
15,618
20,349|
|||**85,967**|
For the year ended 31 March 2022 the company was entitled to exemption from audit section 477 of the Companies Act 2006.
The members have not required the company to obtain an audit in accordance with section under 476 of the Companies Act 2006.
The directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to companies subject to small companies regime.
The directors declare that they have approved the accounts above on:
**Chair** Paul Roberts
**----- Start of picture text -----**
Date 31.10.22
**----- End of picture text -----**
**Treasurer Date 31.10.22** Nick Watson
**7**
**NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## **HEARING HELP ESSEX LIMITED**
## **1. Accounting Policies**
## **Basis of accounting**
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement on Recommended Practise applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Rebulic of Ireland (FRS 102) and the Companies Act 2006.
## **Cash flow**
The financial statements do not include a cash flow statement because the charity, as a small reporting entity, is exempt from the requirement to prepare such a statement under Financial Reporting Standard 1 "Cash flow statements".
## **Incoming resources**
Grants receivable are recognised in the accounts when conditions for their receipt are satisfied. Grants with conditions attached to their use are included in restricted funds. Donations, legacies and other forms of voluntary income are recognised as incoming resources when receivable.
## **Resources expended**
All expenditure is accounted for on an accruals basis and is recognised when there is a legal or constructive obligation to pay. Expenditure has been classified under headings that aggregate all costs related to the category. Where costs cannot be directly attributed to a particular heading they have been allocated to activities on a basis consistent with the use of the resources.
Costs classified as governance relate to the general running of the charity and include the operations of the Board of Trustees and addressing constitutional audit and other statutory matters.
Resources expended include attributable VAT, which cannot be recovered.
## **Tangible fixed assets and depreciation**
Tangible fixed assets are stated at cost less depreciation. Depreciation is provided at rates calculated to write off the cost less estimated residual value of each assets over its expected useful life as follows:
Fixtures, fittings and equipment: Straight line over four years
|**2. Donations**
Donations
Friends of Hearing Help Essex
Comparative 2021|**Unrestricted**
**£**
12,995
1,625|**Restricted**
**£**
-
-|**2022**
**£**
12,995
1,625|**2021**
**£**
13,016
1,853|
|---|---|---|---|---|
||14,620|-|14,620|14,869|
||||||
||14,869|-|14,869||
**8**
## **HEARING HELP ESSEX LIMITED**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|**3. Investment income**
Interest receivable
Comparative 2021
**4. Charitable Activities**
Grants:
Mid Essex CCG
Uttlesford District Council
Chelmsford City Council
Provide
Thurrock
I A Covid Resilience
Essex Community Foundation
Maldon District Council
RAD Reducing Isolation
Fee Income
Comparative 2021
**5. Total resources expended**
**Charitable activities**
General office
Insurance
Postage
Printer supplies
Telephone
Website & IT
Rent & service charge
Recruitment & DBS
Salaries
Staff/volunteer travel
Depreciation
Staff & volunteer training
Equipment
Utilities
Project publicity
**Governance costs**
Comparative 2021|**Unrestricted**
**£**
564|**Restricted**
**£**
-|**2022**
**£**
564|**2021**
**£**
29|
|---|---|---|---|---|
|||||**2021**
**£**
12,322
2,000
7,500
5,000
2,328
6,162
9,400
-
3,716
35,060|
||29|-|29||
||**Unrestricted**
**£**
-
-
-
-
-
-
-
-
-
47,810|**Restricted**
**£**
20,536
3,750
8,500
-
-
4,800
28,870
1,000
-
-|**2022**
**£**
20,536
3,750
8,500
-
-
4,800
28,870
1,000
-
47,810||
||**47,810**|**67,456**|**115,266**|**83,488**|
|||||**2021**
**£**
3,823
966
809
339
1,453
150
8,109
270
79,208
1,486
736
676
934
141
435|
||35,060|48,428|83,488||
||**Unrestricted**
**£**
3,987
638
326
166
794
1,373
3,349
78
48,152
2,683
51
2,151
917
60
1
-|**Restricted**
**£**
9,946
355
186
94
370
1,232
4,898
58
34,917
2,613
-
660
50
188
439|**2022**
**£**
13,933
993
512
260
1,164
2,605
8,247
136
83,069
5,296
51
2,811
967
248
439||
||64,726
480|56,006
-|120,732
480|99,535
420|
||**65,206**|**56,006**|**121,212**|**99,955**|
||||||
||52,255|47,700|99,955||
**9**
## **HEARING HELP ESSEX LIMITED**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## **6. Governance costs**
Governance costs includes payments to the independent examiner of £460 (2021: £420) for examination fees
## **7. Trustees**
None of the Trustees received any remuneration or expenses during the year.
## **8. Employees**
No employee has received remunerations of over £60,000 during the year.
|Average staff employed
**9. Tangible fixed assets**
**Cost**
As at 1 April 2021
Additions
As at 31 March 2022
**Depreciation**
As at 1 April 2021
Charge for the year
As at 31 March 2022
**Net Book Value**
As at 31 March 2022
As at 31 March 2021
**10. Debtors**
Debtors
**11. Creditors: amounts falling due within one year**
Trade creditors
Accruals
Tax and social security|**2022**
5|**2021**
7|
|---|---|---|
||**2022**
**£**
2,532|**Fixtures**
**fittings &**
**equipment**
**£**
2,944
-|
|||2,944|
|||2,893
51|
|||2,944|
||||
|||-|
||||
|||51|
|||**2021**
**£**
4,745|
||**2,532**|**4,745**|
||**2022**
**£**
3,476
460
1,727|**2021**
**£**
1,322
420
-|
||**5,663**|**1,742**|
**10**
## **HEARING HELP ESSEX LIMITED**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## **12. Movement in funds**
|Restricted funds:
Mid Essex CCG
Chelmsford CC
Walter Farthing Trust
Nursing Trust
Essex Alliance
Braintree DC
RAD HearAbility
Uttlesford District Council
Provide
Thurrock
I A Covid Resilience
Essex Community
Foundation
Maldon District Council
Brentwood District Council
RAD Reducing Isolation
Designated funds
Unrestricted funds
**Total funds**|**As at**
**01/04/21**
**£**
-
-
-
-
10,440
-
5,000
716
1,387
-
1,280
1,352
174|**Incoming**
**Rescources**
**£**
20,536
8,500
-
-
4,800
-
-
3,750
-
-
-
28,870
1,000
-
-|**Resources**
**expended**
**£**
(20,536)
(8,500)
-
-
-
-
-
(4,573)
(3,907)
(529)
(1,387)
(12,942)
(2,280)
(1,352)
-|**Transfers**
**between**
**funds**
-
-
-
-
-
-
-
-
-
-
-
-
-|**As at**
**31/03/22**
**£**
-
-
-
-
4,800
-
10,440
(823)
1,093
187
-
15,928
-
-
174|
|---|---|---|---|---|---|
||20,349
50,000
15,618|67,456
-
64,972|(56,006)
-
(65,225)|-
-
-|31,799
50,000
15,366|
||65,618|64,972|(65,225)|-|65,366|
||**85,967**|**132,428**|**(121,231)**|**-**|**97,165**|
**13. Guarantee** The company is limited by guarantee being limited to the sum of £1 per member.
## **14. Going concern**
The accounts have been prepared on a going concern basis.
## **15. Related parties**
There were no related parties during the year.
**11**
## **HEARING HELP ESSEX LIMITED**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|**16. Comparative statement of financial activity**
**Incoming resources**
Donations & legacies
Income from raising funds
Investment income
Charitable activities
**Total incoming resources**
**Resources expended**
**Charitable activities**
Staff costs and other direct expenses
Governance costs
**Total charitable expenditure**
Costs of fundraising activities
**Total fundraising expenditure**
**Total resources expended**
**Net income for the year**
**Fund balances at 1 April 2020**
**Fund balances at 31 March 2021**|**Unrestricted**
**Total**
**£**
14,869
3,591
29
35,060|**Restricted**
**Total**
**£**
-
-
-
48,428|**Total**
**£**
14,869
3,591
29
83,488|
|---|---|---|---|
||53,549
51,835
420|48,428
47,700
-|101,977
99,535
420|
||52,255
339|47,700
-|99,955
339|
||339|-|339|
||**52,594**|**47,700**|**100,294**|
||**955**
64,663|**728**
19,621|**1,683**
84,284|
||**65,618**|**20,349**|**85,967**|
**12**