CompBny rrylstratkni nurnber. 05623273 Chartty rBgtstratt{￿ numtw. 1113471 Colostomy UK {A eomp8ny Ilmw by 8UQfÉntao) Annu81 Re￿rt And Flnarthl S18t8m8nts for tha Year Ended 31 De(*mber 2023 WESTCOTTS HAPTEP

Gharlty R•glstratlon Number 1113471 Company Reglstratlon Number 05623273 The ¢h8rtty is incorporaled in England and W8fes. Reglstsred Offlce 1IXI Berkshire Place Wharfedale Road Winnersh Woklngham RG415RD Independent Examiner Wtstcotts ISW) LLP 47 Boulport Street Bamst8ple Devon EX31 1SQ Page 1 Colostomy UK Tru8teo8' Roport The trustees. IPA￿ are directors for the purwses of company law, prèsènt the annual report together with the financ￿1 ststements of Ihe tharitabk (￿MpanY for the year ended 31 Decemb8r 2023. WELCOME FROAI OUR CHAIR OF TRUSTEES and CHIEF EXECUTIVE This has be￿ a vory busy, but fruitful yaar for Colostomy UK. The office team. vknibt $mo11 in number, ry)ntinue to do great wDrk supporting 811 our ￿neficIall&S and hel[￿ng lo grow and ralse the profile ol our national chaiity. They could nol do this withoth our arniy of volunt8ets. by vhK)m l am (x)nstanlty Insplred. and thankful to. We embarked upon Lwr nèw organisat￿al strategy, with our inilial foGus on slrengthening our f￿￿JationS so we abk lo resource our ptans for the o)ming yEars. At the same time. as you can read below, our work lo 8UPPOrt ostomate8. rai8a awarén0￿ and engage wlth varK)us seiknrs has conllnued unabated. We havo welcomed several new memb￿5 to ujr Offi￿ and volunteer te8ms. and have saKI goLxlb to somo valuéd friends and c<)1￿09UO8. I Ilk• to tak• Ihls opportunty to thank all past and present memiEF5 of our Colostomy UK c(Knmunlty, for Ihe 9￿al work Ihey th) In supporting the Gharity and our benefiuari88. Mandi Law)g. Chairperson As an organi5ation. wg ar8 fDrtunate arKI grateful to have a workforce, compylslng our amazlng vrtluntA*A And fAnta*tip. Ampk)ypo t8am. who #TA so AEéic4tgd to S8rving p8opF8 living with slomg#. 1 feel privileged to work alor4Jside Such a pas8lonats team, comlng together to en8uro we arn Ihere every step of Its way for people ￿th stom8s. Iheff families and carers. The global environment remalns challenglng. for our L¥)mmunllles. our sector and our bonefi¢tades, wlth conunued economlc dlsnjplon and thè Ong￿ng cost of living crisis. The Inueasingty urgent need to Support th• hlHS through th• work that our ¢h•rfty dt￿ has n•vw b￿Th mor• Importsnt. Agginst th8 backdrop of this landscape. our reach. and Iherefore th& nUM￿r of people we support. has continued to grow. Thls success is entlrety due to thé rnmmitmenL drlve and reslllènce of ¢)ur team. Js to ensure we continue to make a posilj.ve dlfferen(x to anJDne impactsd by any kln(l of stoma or stoma Surygry, al any stsg8 of theiriourn•y. Libby Herbert, Ghief Exeortive Page 2 Colostomy UK Trustses, Report GOVERNANCE, STRUCTURE AND MANAGEMENT Gov•mln9 Documgnt The OfganlsalSon Is a charitable wmpany, lirniled by guar8rrtee, incorporated on 15 November 2005, and regL8lered as a charity in the UK ￿ 29 MBrch 2006. The company w89 established under a memorandum of associats'on (as amended by special resolutions on 23 March 2006, 24 March 2007. 5 July 2014, and 29 October 20201, which established the objectives and powers of thé charitable company and Is 0￿9med under its a￿eb&S of association. Publle Bènèfit The trustees have complled wrth section 17{51 of the Charities Act 2011 regarding thè public benefit requlrement. Equal Opportunlti08 The charity is committed lo the prfncip5e and practice of equal Opp￿in((les and is an equal opportuniti8£ employgr. our ern￿OyMent decisions are based on merit and the le911imate needs of Ihe charity. We do not dlsthmlnale on the basls of colour, race or nauonallty, ethnlc or nallonal tirigins. s8x, gondèr ra3s&ignm8nt. S8xual orièntatit)n. mArflal or civil partner slalus, pregnanry or malemty, di88bilty, religion or belief. agè or any other grounds on whith rt i¥ or beGomes unlavdul to discriminate under the laws of England and Wales. Board of Trust8¢$ The directors of the company are also charity Irustees for th8 purposes of charfty law. Collectively they fonn the charitys board of trustees. The board, which compriseg a mix of oslomates (60°/vl and non-osiomates140*A). meets quarterty. Tru$tee Ro¢rultmenl and Appolntment We continua to 8dopl a proactive approach to maintaining a board of Trusl6es wtth Id6nllfflad sklll sets, in ord8r to ensure we have access to the diverse range of competencFes and expersence needed to effedivdy oversee the Charity's operations and developmenl. This year, h¥0 Trustees stepped down and at the ￿ar ond w8 We￿ actively recruiting for their $u¢¢essors, with axp•rti50 in HR as wo11 as charitsble govemance and administration. N•w trusloes have a six-month ir￿uthn. Thi$ includes belng agsigned an exi$lng trusteè a$ a mentor, and spending time with the management team lo gain a sound understanding of the chadtrfs work and stratsgic prlorfUe8. Employ• OUT team of patd èmpk)ye8s grthv slightty over Ihg year lo 1219 FTEI, based predomin8n￿Y from our offices in Woknngham, wth some remote and h￿)riS￿ working o¢Gurring in some roles, allowiry us to recruit and retain the best indivKluals for each posltion regardless of location or Ilexibility needed. Page 3 Colostomy UK Trustees. Report We b?nefitted frorn the a6aitson of four new role8'. Operations Manager118ter Head of Support and Operations}. Fundraising & Communications Executive, Marketlng & So¢lal Medla ExeculN6 and now A fiill timp FiindrAiqino ManAo&r. strp.nothoninu both Ihp. coro of th• cyganisatlon And our pUbl4￿f￿ei￿g communio81ion9. 89 we work to build our fundrai8ing to provide more finan¢ial stability into the future. FolhJMng the d8parturè of our Volunteers & Community Manager, we made the decision lo splil this important position into ts¥o discrete ro1è5, beginning wlth the recruitment of 8 now Volunt&erE' Manager. We also secured th8 servi￿$ of an exletnal HR Consultancy, WorkNest. Th• charity Ihg ￿#r with #ix fuM-tim• employoè#'. Chl4f Ex•¢utlv•. M•rk•ting and Campgi9n$ Manager, Marketing & Social Media Executive. Fundraising Manager, Fundralslng & Communications Executive and Volunleers & Supwrt Cowordinalor. and six part-timg ernployees.. Operations ManagerlHead of Support and Operations, Voluntgors, Managor, ￿ Support & FinanL C(￿1￿4t9rs (split role), Wrlier & Editor, and Flnance Manager. V•lunto¢rn We feel very proud to consistenuy maintain a team of around 100 volunteers. the vasl maiorfty of whom {98QAI have or have had slomas. Volunteers play a wt81 rola in $upport $grvice¥, where they piovlde peer-to-peer experienced-based advice to people at all siages of thelr stoma joumey. They also assist us In the dellvery of projects and with our campaigning ond 8dvot#cy work. Th8re is a c103e re5#tionshlp volunteèrts ond th¢ olfico loam. which w• ¢ontinu• lo fo•ter through irwaluable regular m8•tings both online and in person. All volunteers are DBS checked and re¢¢lve full training before aGtlvely r¢pro?enting the charity. They also undertake regular refresher training. vawng in content anij design8(I to encompass both skillthased training and knovAedgevb8se(I development- $6s8ions moy focus on comrnunicatlon and li3tening teGhniqu¢s for ¢xample. Govtr 6afe9uardins requiiements. 01 explore slomtrrelated lopl such 8s irrigation, parastomal h8mlas or sex and relalion5hips. Our voluntews sit at the Very heart of all that we offer. $ln¢e our foundation as a peoTrsupport serwice in 1963, and we work hard to ensure they feel valuèd for the substantsal contributs'on they mak8 to Colostomy UK and our beneficiaries, ￿orn they can literally be lif04avers. Vve We￿ thrille¢ tt) be able to show our gratitLtde lo our volunteers at our 8lg Bash evenl in September, organised to recognise and reward all the indlviduals who so gonerously give their tim• to help others. The event took place in our offices in Winnersh, followed by an evening rereption in nearby hotel. and was sponsored by Hollister. allowirvj us to offer a delicious three r￿urSe meal and a small gift of appreciation lo èvery voFunleer (including thos6 who were Unab￿ to join u$ on th¢ night). Managemenl Commlttee Comprising thè Chlof Executive, Chair of Tnjslees, Finance Trustee, HR Trustee and a lonwtsnding volunteer, the committee Meets every 6 weeks lo oversee the smooth running of the charity and act as a link betsve¢n the board of truBtees and employees. VISION. MISSION AND OBJECTIVES Our TrA8ion, mission and objectives were identified in con8ultstion wilh our beneficiaries. volunteers and employees. We ￿ntinue to revisrt these pillars supporting our purpose, to ensu￿ Ihey remain relevant lo th$ pèople wg SUPPQrt. now and in the future, in line Trmth their rteed$ and expectations as Vislon For hi¢Sden ¢oThJSllons to be understood and acceptsd by all so th* people can reach their po*ntial. Page 4 Colostomy UK Trustses. Report Mlsslon To support and empower people liwng 5tom8s, Ihelr famllles. carers and friends. ObloeUvo• . To relieve the needs of those who have a stoma and their famille8. through the provision of support. reassurance. and pracltcal Information. Tg preserve and pfoiecl the heallh of ostomaios by prcmaing and assisting in th8 provision of fatylll8s and support services not normally provided by statutory authorit￿8. . To advance the education of th8 pubfic and heatthcare professlonals In the Subject of CDiostoml$s and 0th8r types of stomas. Oui vbleGtlves, ys sel out In the chaws memorandum of associa1￿, infomi Wn￿ we do and drlv8 us towards the achiévèmènt of our Vi91c￿ and mi$si¢)n. ACTNITIES Support S•bvk•$ The number of people reglstered with Colostomy UK again gr8w by 10%, to 24.608 during 2023. The b6n•ffts of r8glstoring inclL6de the option to rgcglve monthly E-New$￿tter6 ÉrKI free quarterty issuos of our award-winning T￿IngS mawifft. However, Cobostomy UK is not and has never been a mombgrshlp organisation - our support services ar¢ a¥a￿able free of Ghai9t, a￿¥¥ible lo all people wfth all type5 Df abdomlnal stoma (cobsiomy, Ileoslomy. urostomy). as well as their friends. families and carers. regardless of ￿ether they reglst8r with us. Our range of serv￿5 Is designed lo be as inclusive as possible. accommodating th8 M￿ad Way5 in which dtfferent patlent groups seek help, Ihe varied types of help they seek {advlce. reassuranr*, information) and the different lim8s that Ihey sèek tt Iprewop. Post￿0p, Al different life $ta998 etc.). Provision Is made for those who prefer person-lworson wntaGt {e.g., stoma helpline), tnose who wish lo remaln anonyThous le.g.. live chat), and those who are looking solefy for infom)alion le.g., fidings magazine or cmjr Irieraturè library). We also offer onlinelvirtual options for getting SUPPOrt, which continue lo grow in popularity, particularfy wllh younger ostomates. Servlce Dellvory SeryFces are Uellvereu by Ihe offlce ieam anu volunieers. Golosiomy UK'S toun¢Jation a5 er-Io•peer vIS￿ng seNlcé was centred on the belief that •xparfan¢frbased support is of great benefit to patients - namely that interaction with others who have gong through stoma surgery has a significant positive im￿￿ on patlenls. beyond simply medical int8rvenlion - and Ihis belief has sinr been bome out through scientific research (Ta￿Or 2015). Thig principle continues to be the undorf￿ng philosophy of Ihe chartty lo thls day, wilh our vdunleer-led structure. All of the volunleers who help to deliver our servie£s have had. rec£Jvered from. stom# surgery. placing them in a unique position to empathise with and support fellow ostomates. Pog• S Colostomy UK Trusl••s' Report 2441our Stoma Holplln• Tl?¥ 1wlplil￿ wiiuliu￿ Iv tje a G¥¥itr