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2024-03-31-accounts

Company Registration No. 05596895 (England and Wales) Charity No: 1113231 REPORT OFTHETRUSTEES AND FINANCIAL sfATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 FOR CITIZENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (formerly Citizens Advice South Essex Limited) citizens advice BRAINTREE & SOUTH ESSEX

crrIzENS ADVICE BRAINTREE & SOITfH ESSEX LIMITED (PREVIOUSLY crrIzENSADVICE SOUTH ESSEX LIMrrED) CONTENTS OFTHE FINANCIALSTATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Page Report of the Trustees Independent Auditors, Report 9-12 ststement of Financial Activibes 13 Balance Sheet 14 Statement of Cash Flows 15 Notes to the Financial Ststements 16-30

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX UMITED (PREVIOUSLY CMZENS ADVICE SOUTH ESSEX LIMrrED) REPORT OFTHE TRUSTEES (INCORPORATING DIRECTORS. REPORT) FOR THEYEAR ENDED 31 MARCH 2024 The Trustees, who are also directors of the charity for the purposes of the Companies Act 2006. present their report with the financial statements of Citizens Advice Braintree & South Essex Limited (the company) for the year end8d 31 March 2024. The Trustees confirm that the Annual Report and financial statements of the company comply with current statutory requirements, the requirements of the company's goveming document and Accounting and Reportlng by Charities: Statement of Recommended Practice applicable to" charilies preparing their accounts in accordance with the Financial Reportlng Stsndard appllcable In the UK and Republic of Ireland published in October 2019. REFERENCE AND ADMINISTRATIVE DETAILS Name of charity Citizens Advice Braintree & South Essex Limited Registered company number 05596895 (England and Wales) Reglstered charity number 1113231 Reglstered offlce & operatlonal address The Basildon Centre St Martin's Square Basildon Essex SS14 IDL Trustees & Company Dlrertors S Freel - Chair J Ainsworth - Vlce Chalr T Harrison - Wice Chair W Jones - Treasurer B Sainty - Trustee D Wotton - Trustee {Appointed 1st Odober 2023) J B&ndall- Twstee (Resigned 9th February 2024) J Evans - Trustee L Talbot- Trustee M Binning - Trustee M Fenn - Trustee N McLeod - Trustee (Appointed 01 October 2023. Resigned 22nd February 2024) O Odunlami - Twstee P Cunllffe-Jones - Trustee (Resigned 7th September 2023) R Gregory-Trustee (Resigned 31st October 2023 R Rackham -Trustee T Curtis - Trustee (Appointed 17th January 2024) Company Secretsry K Kentish Principal Stsff K Kentish - Chlef Executlve K Rayner- Senlor Setvth Manager R Cabrelll- Executive 0￿r Business Develowient S Muffay- Executlve Otsr Qperations Auditor Smith & Gouldlng LimÈted

crrizENS ADificE BRAINTREE & soiJfH ESSEX LIMfTED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX LIMrrED) REPORT OF THE TRUSTEES (INCORPORATING DIREcfoRS' REPORT) - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 4 Southport Road Chorley LanGishire PR7 ILD Primary Bankers CAF Bank 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4TA STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document The charity is governed by its Memorandum and Articles of Association Model 2021. It is a company limited by guarantee, as defined by the Companies Act 2006. Mergers history Citizens Advi￿ Braintree & South Essex (previously Citizens Advi￿ South Essex) was formed followlng three recent mergers. The first between Citizens Advice Basildon and Citizens Advlce Thurrock on l April 2018 to create Citizens Advi￿ Basildon & Thurrock. The second merger took platr on the l April 2019 between Citizens Advi Basildon & ThurrocK Citizens Advi￿ BrentWo￿l and Citizens Advi￿ Rochford & Rayleigh to create Qtizens Advi South Essex. The third merger took platr on the 1st of Ottober 2023 between Citizens Advi￿ South Essex and Citizens Advi￿ Braintree, Halstead & Witham to (￿ate Citizens Advice Braintree & South Essex covering Basildon, Billericay, Braintree, Brentwood, Castle Point, Halstead, Rayleigh, Rochford, Thurrock, Wickford and Witham Oryanlsatlon and appolntment and training of Trustees The charity is managed by a board of Trust￿, whose composltlon Is detsiled at the front of this document. Trustees meet at least quarterly and delegate the day-to-day operation of the organisation to The Senior Management Team, which is led by Kathryn Kentish the CEO. The Trustee Board has two committees, the Finance Committee and Business Development Committ￿, both committees meet quarterly prior to the full quarterly Trust￿ Board meeting. Wherever posslble, Trustees are drawn from the local communty and are selected to ensure the board has a full range of management skills. No other persons or bodies external to the charity are entitled to appoint persons to the Board of Trustees. Newly appointed Trustees are provided with a comprehensive induction to the charty whith includes training courses and mentoring by established Trustees. The Trustees of Citizens Advi￿ Braintree & South Essex Llmlted conduct regular appraisals to evaluate the perfomiance of the Twstee Board. National Citizens Advice, our membership organisation, reviews and evaluates the annual appralsal of Citlzens Advlce Bralntree & South Essex Limited as part of our annual leadership assessment. Oryanisational stnthre Crtizens Advi￿ Braintree & South Essex Limited is governed by its Trustee Board/Board of Directors which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry ultimate responsibility for the condurt of the charty and for ensuring that It satlsfies its legal and contractual obligations. The Board of Trustees is independent of management.

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX UMrrED (PREVIOUSLY CMZENS ADVICE SOUTH ESSEX LIMrrED) REPORT OFTHETRusfEES (INCORPORATING DIRECTORS. REPORT)- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Related Partles The (harity is a member of Citizens Advice, the operating name of the National Associatlon of Citizens Advice Bureau, which provides a framework for stsndards of advice and casework management. Operating poliaes are independently determined by the Board of Trustees of the tharty in order to fulfil its charitsble objects and comply with the national membership requirements. The tharity also ctroperates and liaises with a number of other advisory Se￿1￿$, local charities and local authority departments on behalf of clients. Where one of the Trustees holds the position of Trustee/director of another Charity, exduding Citizens Advi￿ Essex, they may be involved in discussions regarding that other charity but not in the ultimate decision-making process. Citizens Advice Braintree and South Essex also works in direct partnership with local Citizens Advi￿ in Essex and Citizens Advi￿ Essex, the consortia of Es*x Local Citizens Advice. Risk management The Directors ￿cOgnise that any major risks to which the Charity is exposed need to be reviewed and systems put in place to mitigate those risks. The charity maintains a formal risk register which is continually monitored and reviewed quarterly by the Trustees to ensure that all significant issues a￿ being actively managed and mitigated. This includes seeking to diversify its funding sources. Internal rfsks are minlmlsed by defined prO￿dureS for the authorisation of all transactlons and obligations and which ensure consistent quality of delivery for all operational aspects. The charity's systems and procedures are regularly reviewed by Citizens Advi￿ as a condition of continued membership. Compliance Statement Citizens Advice Braintree & South Essex is committed to ensuring the security and protection of the personal Information that we process, and to provide a complaint and consistent approach to dats protection. An Information assuran￿ management team exists to ensure the confidentiality. Integrlty and availability of all personal and sensitive data is maintained to a level whith is complaint with the requirements of GDPR and Data Protettion Law. Our principles Citizens Advi￿ Braintree & South Essex takes the privacy and security of individuals and their personal information very seriously. Our principles for processing personal information are: We will pro￿5$ all personal information fairly and lawfully We will only process personal infomiation for speafied and lawful purposes whe￿ practical, we will keep personal information up to date We will not keep personal information for longer than is necessary Dats Subjects, Rights At Citizens Advice Braintree & South Essex, an individual can request information about: What personal information we hold about an individual The categories of personal information we collect from an individual The purposes of colletting and processing personal information from an individual How long we plan to keep the personal information The process to have inaccurate or incomplete personal information corrected or completed Where applicable, the process for requesting erasure of the personal information or for restricting the protrssing of personal infomation in accordan￿ with data protection laws, as well as to objett to any dirett marketing from us

crrIzENS ADVICE BRAINTREE & soirrH ESSEX LIMrrED (PReviousLY crrIzENS ADVICE SOUTH ESSEX LIMrrED) REPORT OF THE TRUSTEES (INCORPORATING DIRECTORS. REPORT) - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Our compllance plan Here is an overvlew of the steps that we are tsklng to ensure compliance with GDPR and data protection: We have established procedures and poliaes to restrict pro￿SSIng of personal information We follow national Citizens Advi￿ model prO￿dureS for data breaches and incident respons We have and regularly review our Data Protection Poliqi Data Retention Policy and Privary Policy OBJECTIVES AND ACTIvrrIES Aims, objectives, strategies and activities The charity's objects are to promote any charitsble purpose for the public benefit by the advan￿ment of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but W￿hoUt limitation, for the benefit of the community in the local authority areas of Basildon, Braintree, Brentwood, Casde Point, Rochford, Thurrock and surrounding areas. Ensuring our WO￿ delivers our aims The charity reviews its aims, objectives and attivities each year. The review looks at the advice needs of the local communty and seeks to ensure our resources are aligned with their needs. The review also helps the d)arty ensure their aims, objectives and activities remain focused on the stated purpose. The charity has referred to the guidance contained in the Charlty Commission's general guldance on publlc benefit when revlewing ts aims and objectives and planning future activities. Public benefft The Trustees confirm that they have complied with the requirements of section 4 of the Charities Act 2011 to have due regard to the public benefit guidan￿ published by the Charity Commission for England and Wales. How our artlvltles dellver publlc benefft Citizens Advice Braintree & South Essex Limited meets its charitable objettives by providing free, confidentlal, impartial and independent advice and information for the benefit of the local community. The charity also seeks to Influen￿ the development of social policies and works to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively. It is particularly focused on the most vulnerable in our society who find it hardest to access official support. In addition to the continuing provision of high quality advisory services another key objective is to maintain provision in line with the Service Level Agreements arranged with local authorities and other funders. Equality, Diversity & Inclusion Citizens Advice Braintree and South Es*x makes equality and diversity an integral part of our service, we continue to ensu￿ the Servi￿ is open to all individuals and groups, to reduce discrimination and promote inclusion. Contribution from volunteers The tharity receives help and support in the form of voluntsry assistan￿ in advising the public and administering the Charity. 118 volunteers contributed their time to the charty during the year (2023: 93). Law Clinic To improve the availabillty of legal adv1￿ the South Essex Law Cllnic launched Sn April 2021 as a satelllte senii to Cltizens Advice Braintree & South Essex. With thanks to volunteer sollcltors from Bowling & Co, Hattons, Palmers, Penmans, Rayden and Sternberg Reed Solicitors, we provide one free telephone appointment for a maxlmum of 30 mlnutes wlth a Solldtor to anyone, 18 or older, who lives andlor works within the council areas BasiEdon Brentwood

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOITfH ESSEX LIMrrED) REPORT OF THE TRusfEES (INCORPORATING DIREcfoRS' REPORT) - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Castle Point Rochford Thurrod( 390 local residents benefited from legal advi￿ from our Law Clinic in 2024 (2023: 424). ACHIEVEMENT AND PERFORMANCE Charitable activities In the year ended 31 March 2024, our team of volunteers and paid staff gave confidential Informatlon, advi and gUIdan￿ to 16,622 unique clients. This figure has been calculated in a different way to previous years, running the C6 Tableau report on our Giseb)ok system just On￿ coverlng the wI￿le year, We monitor client volumes monthly using the same C6 report. In previous years we have added together all 12 monthly report5 to report our annual total, using the 12 monthly reports for 2023124 our unique client volume for the year ending 31# of March 2024 was 21,823 (2023 19,789). By running the same report annually, we can see up to 5,201 clients needed support with complex enquiries and required support either more than On￿ in 2023124 or over several months. Services are delivered through multiple channels including: Face to face in key locations in the k)cal authority areas of Basildon, Braintree, Brentwood, Castle Point, Rochford and Thurrock, Webchat on our national website Telephone on our Freephone AdVi￿line Email on our local and national websites Referrals in on Essex Frontline The trustees are very grateful to the volunteers and staff who dealt with the many challenges brought about by the increased demand for our Servi￿ and continued to deliver a high quality and much needed Servi￿ for the local community. During the year, Citizens Advice Braintree & South Essex Limited received funding from the following statutory and non-statutory organisations: Afft)rdable Warmth Solutions Baslldon Borough Council Braintree Councll Brentwood Council Brentwood Cornmunity Fund British Gas Energy Trust Cadent Castle Point Council Charles S French Charitsble Trust Citizens Advice Essex DWP Help to Claim (through the National Citizens Advi￿) Energy Redress Essex County Council Ford Motor Company Macmillan Money & Pensions seNi￿s National Citizens Advi Rochford Council Thurrock Council UK Power Network University of Essex Witham Town Council

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (PREVIOUSLY CMZENS ADVICE SOUTH ESSEX LIMrrED) REPORT OF THE TRusfEES (INCORPORATING DIRECTORS. REPORT) - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 The Trustees are extremely grateful for the support the charfty received from each of the above supporters, together wlth the donatlons recelved from our smaller donors and fundraisers who are equally important to the continuation of our good work. Fundralslng activities Totsl income for the year was £1,423,580 (2023: 1,291,267). Increased income is due in part to the merger between Citizens Advi￿ South Essex and Citizens Advice Braintree, Halstead & Witham on the 1st of October 2023. Investment activitles Citizens Advice Braintree & South Essex holds interest bearing deposit accounts with CAF Bank, United Trust Bank and Hagstone Platform. Funds were also held ft)r part of the year with Aberdeen which generated a small in year investrnent loss. All funds are held by UK licensed banks covered by the FSCS deposit Protection scheme. Factors afferting the achievement of objectives The charlty understands the financial pressures experienced by its major supporters and has tsken active measures to seek additional sources of funding. In addition, the Charity continues to develop through recent mergers to creats a more efficient organisation where management is streamlined to enable more funding to go towards frondine dient services. The Trustees continue to apply for further funding where available. The Charity derives the bulk of its revenue from a number of key donors as listed above. Some funds flow through National Citizens Advi￿ by way of distributions from central Government and some funds flow through Citizens Advice Essex (the consortia of Local Citizens Advi￿ in Essex). The Charlty is not dependent on any single donor and, in the unlikely event that one withdrew, could continue as a golng concern. Additionallyi the Charity continues to seek, and obtain, supplementsry project based finan￿ from other sources. FINANCIAL REVIEW Financial position On 1st of October 2023 Citizens Advice South Essex merged with Citizens Advice Braintree, Halstead & Witham (CABHW) and formed Citizens Advice Braintr￿ & South Essex (CABSE) following a formal approval of the two charltles on 23 September 2023, As part of the merger, C4BHW discharged all its commitments and transferred its fixed assets at book value and the residual cash of £150,489 to CABSE, of which £150,083 was unrestricted and £406 was restricted, and has been earmarked as such in these financial ststements. As required by the charity SORP, these finanaal statements have been produced merging both the charities, activities for both the accounting years 2024 and 2023. Incoming resources for the year were £1,423,580 (2023: £1,291,267), of this £106,522 (2023 £77,187 restated) related to unrestritted projects and £1,317,058 (2023: £1,214,080 restated) related to restricted projects. Outgoing resour￿5 for the year were £1,477,788, of which £69,084 (2023: 58,424 - restated) rdated to unrestrlcted actlvltles and £1,408,704 (2023: 1,337,991 restated) related to restricted activities. Value of invesknent reduced by £3,380 (2023: £10,650) during the year. All investments were sold during the year. The charity made deficit for the year of £54,208 (2023: deficit £105, 148). At 31 March 2024, total reserves were £566,158 (2023: £623,746) of which £539,378 (2023: 579,206) represent unrestricted funds and £26,780 (2023: £44,540) represented restricted funds. In line with FRS102 requirements, the above information includes both the merged charities.

crrizENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY CITIZENS ADVICE soirrH ESSEX LIMrrED) REPORT OF THE TRusfEES (INCORPORATZNG DIRECTORS. REPORT) - COKllNUED FOR THE YEAR ENDED 31 MARCH 2024 Reserves policy The Trustees of Citizens Advice Braintree & South Essex Llmlted seek to ensure that general reseNes are available to meet any reasonably foreseeable contingency. Citizens Advi￿ Braintree & South Essex Limited maintslns a projettion of income for at least 2 years ahead and seeks to ensure that this continues to be derived from as wide a variety of sources as possible. Citizens Advice Braintree & South Essex Limited will take appropriate steps to ensure that at no time within this period would the cessation of one or more funding streams prevent the continued provision of a best value advice rVi￿. The Trustees have detemined that free reseNes should be maintsined to cover costs that would be required to minimise the impatt on clients and to cover legal obligations should a significant reduction in income arise. Reserves should cover 3 months running cost. In addition, unrestritted funds may be designated from time to time for purposes determined by the trustees. These furKJs will not form part of free reserves. Funds designated are: £37,767 forecast deficit for 2024125 - helping to improve Servi￿ delivery for local dients £83,872 forecast defiot for 2025126 £70,000 towards redundancy costs, improved seNice delivery and matemity leave cover Total Designated funds £191,639 Restricted funds are earmarked by the funder and cannot be used for the general purposes of the charty. The assessment is that this policy requires free reserves of £369,447. Free ￿serveS at 31 March 2024 are £322,878, which does not meet the requirement under this ￿licY. This reserves policy is monitored and reviewed by the trustees annually. Funds in defidt No funds were in defiat at the balance sheet date. Investment policy and objectives Due to the size of the charity and its cash flow requirements, all funds are held on deposit, in furtheran￿ of its objects, and for no other purpose. The charity has the power to invest the monies of the charity not immediately required for its purposes in or upon such investments, securities or propety as may be thought fit, subjett nevertheless to such conditions and such consents as may for the time be imposed or required by law. TRUSTEES. RESPONSIBILITIES STATEMENT IN RELATION TO THE FINANCIAL STATEME￿ The Trustees (who are also directors of Citizens Advice Braintree & South Essex Limited for the purposes of company law) are responsible for preparing the Trustees Annual Report and the Financial Statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally AC￿pted Accounting Practi￿). Company law requires the TNstees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitsble company and of the incoming resour￿ and application of resour￿, including the income and expenditure, of the charitable company for that period. In preparing the finanaal statements, the Trustees are required to: selett suitable accounting policies and then apply them consistently. obsenle the method and principles in the Charities SORP 2019 (FRS 102); make judgements and estimates that are reasonable and prudent. state whether applicable UK accounting standards have b&n followed, subjett to any material departures disclosed and explained in the finanaal statements. prepare the financial statements on a going con￿rn bas unless it is inappropriate to presume that the Charity will continue in business. The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at

CITIZENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY CMZENS ADVICE SOUTH ESSEX LIMrrED) REPORT OF THE TRUSTEES (INCORPORATING DIRECTORS. REPORT)- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 any time the financial position of the charitable company and enable them to ensure the financial statements comply with the Companies Att 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other Tr￿gu￿rItIes. In so far as the trustees are awa￿. there is no relevant audit information of which the charitsble company's auditor is unaware. and the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information. This report has been prepared in accordan￿ with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. On behalf of the Board of Trustees S Freel - Chair of the Trustees 20 November 2024

CITIZENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (PREVIOUSLY CMZENS ADVICE soirrH ESSEX LIMrrED) INDEPENDENT AUDrroRS' REPORTTO THE TRusfEES FOR THE YEAR ENDED 31 MARCH 2024 Independent Audltors, Report to the Trustees of Cltlzens Advlce Bralntree & South Essex Limited Opinion We have audited the financial statements of Citizens Advi￿ Braintree & South Essex Limlted (the 'charitsble companK) for the year ended 31 March 2024 which comprise the Statement of Financial Attivities, Balan￿ Sheet, Cash How Ststement and notes to the financial statements, including significant accounting policies. The financial reporting framework that has b￿n applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Finanaa/Remffjng Strndardapplicable in the UKand RepublK oflre/3nd(United Kingdom Generally AC￿pted Accounting Practice). In our opinion the financial statements: give a true and fair view of the state of the charitsble company's affairs as at 31 March 2024, and of its incoming reSoUr￿S and application of reSour￿s, including its income and expenditure, for the year then have been properly prepared in accordan￿ with United Kingdom Generally Accepted Accounting Practi￿. and have been prepared in accordan￿ with the requirements of the Companies Att 2006. Basis for opinion We condutted our audit in accordance wth Internatlonal Stsndards 4Jn Audlting (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilltles for the audit of the financial statements section of our report. We are independent of the charitable company in accordan with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfslled our other ethlcal responsibilities in accordance with these requirements. We believe that the audit eviden￿ we have obtained is sufficient and appropriate to provide a basls for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees, use of the going con￿rn basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively• may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibllltles and the responslbllitles of the trustees wlth respect to going concern are described in the relevant sections of this report. Other inforniatlon The other information comprises the information included in the trustees, annual report, other than the finanoal statements and our auditor s report thereon. The trustees are responsible for the other information contsined within the annual report. Our opinion on the financial ststements does not cover the other infomiation and, except to the extent otherwise explicitly ststed in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and. in doing so, consider whether the other infomiation is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatsment in the finanaal statements themselves. If, based on the work we have performed, we conclude that there is a material misststement of this other information, we are required to report that fatt. We have nothing to report in this regard.

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX LIMrrED) INDEPENDENT AUDrroRS' REPORTTOTHETRUSTEES- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Oplnlons on other matters prescrlbed by the Companles Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the trustees, report for the financial year for which the financial statements are prepared is consistsnt with the financial statements; and the directors, report included within the trustees, report has been prepared in accordan￿ with applicable legal requirements. Matters on which we are required to report by exception In the light of the knowledge and understanding of the charitable company and its environment obtsined in the course of the audit, we have not identified material misststements in the directors, report. We have nothing to report In respect of the following matters In relatlon to which the Companies Act 2006 requires us to report to you if, in our opinion: adequate accounting records have not been kept, or retums adequate for our audit have not been received from branches not visited by us. or the financial statements are not in agreement with the accounting records and returns" or rtain disclosures of directors, remuneration specified by law are not made; or we have not received all the information and explanations we require for our audit Responsibilities of trustees As explained more fully in the trustees, responsibilities statement set out on page 6, the trustees (who aE also the direttors of the charitable company for the purposes of company law) are responsible ft)r the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misststement, whether due to fraud or error. In preparlng the financlal statements, the trustees are responslble for assesslng the charltable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going con￿rn basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. Audltor responslbllltles for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that Includes our opinion. Reasonable assurance is a high level of assuran￿, but Is not a guarantee that an audlt condurted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arlse from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users tsken on the basis of these financial statements. Irregularities, including fraud, are Instan￿ of non-complian￿ with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respett of irregularities, including fraud. Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, Indudlng fraud and non-compliance wlth laws and regulatlons, was as follows: the engagement partner ensured that the engagement team collectively had the appropriate competen￿, capabilities and skills to identify or recognise non-complian￿ with applicable laws and regulations; we identified the laws and regulations applicable to the charitable company through discusslons wfth trust￿$ and other management, and from our commercial knowledge and experience of the charity sector; we focused on specific laws and regulations which we considered may have a direct material effect on the financial ststements or the operations of the charity, including the Companies Act 2006, taxation legislation and data protettion, employment, environmental and health and safety legislation. we assessed the extent of compliance with the laws and regulations identified above through making enquiries of management and inspetting legal corresponden￿. and identified laws and regulations were communicated within the audit team regularly and the team remained li

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (PREVIOUSLY CrnZENS ADVICE SOUTH ESSEX LIMITED) INDEPENDENT AUDrroRS' REPORTTO THETRUSTEES- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 alert to instsnces of non-compliano throughout the audit. We assessed the SU￿ptIbIlity of the company's finanaal statements to material mlsstatement, including obtsining an understandlng of how fraud might occur, by: making enquiries of management as to where they considered there was sustrptibility to fraud, their knowledge of attual, suspected and alleged fraud; and considering the internal controls in Pla￿ to mitigate risks of fraud and non-compliance with laws and regulations. To address the risk of fraud through management bias and override of controls, we: performed analytical procedures to identify any unusual or unexpected relationships; tested journal entries to identify unusual transactions. aNJ assessed whether judgements and assumptions made in determining the accounting estimates were indicative or potential bias. In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to: agreelng financial ststement dlsclosures to underlylng supportlng documentation; reading the minutes of meetings of those charged wlth governan￿. enquiring of management as to actual and potential litigation and claims; and viewing Corresponden￿ with relevant regulators and the company's legal advisors. There are inherent limitations in our audit pro￿ureS described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-complian￿. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any, Material misstatements that arise due to fraud can be harder to detect that those that arise from error as they may involve deliberate concealment or collusion. A further description of our responsibilities for the audit of the finanaal statements is located on the Finanaal Reporting Council s website at: www.frc.or auditorsres nsibilities. Thls description fomis part of our auditor s report. Other Matters On the 1st of October 2023 Citizens Advice SoLrth Essex and Citizens Advice Braintree, Halstead & Witham merged to create Citizens Advice Braintree & South Essex. As such the 2023 comparative information for Citizens Advi Braintree, Halstead & Witham has been incorporated into that of Citizens Advi￿ South Essex. The 2023 financial information for Citizens Advice Braintree, Halstead & Witham was not subject to an audit. As such the 2023 comparative information contains data to which we are unable to verify the truth and fairness. The detailed split of the unaudited financial information can be seen in notes 23 and 24 in the accounts. Use of our report This rep)rt is made solely to the charitable compan￿5 members, as a tKJdy, in accordance with Chapter 3 of Part 16 of the Companies Att 2006. Our audit work has been undertaken so that we might state to the charitable companws members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed. li-

CITIZENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY CITIZENS ADVICE soirrH ESSEX LIMrrED) INDEPENDENT AUDrroRS' REPORTTOTHETRUSTEES- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Andrew Simm . Senior Statutory Auditor For and on behalf of Smith & Goulding Limited Chartered Accountants and Registered Auditors 4 Southport Road orley Po? l Lfj 12-

crrIzENS ADVICE BRAINTREE & soufH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOUTh ESSEX LIMITED) srATEMENT OF FINANCIAL AcrIvrriES (INCORPORATING AN INCOME AND EXPENDrruRE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 Year ended 31 March 2024 2023 Notes Unrestricted Restricted funds funds Total funds Totsl Funds (restated) Income from: Donations and legacies Investment Income Charitable activities 1,445 11,618 93,459 1,500 2,945 11,618 1,409,017 7,891 2,950 1,280,426 5,15 1,315,558 Total Income 106,522 1,317,058 1,423,580 1,291,267 Expenditure on: Charitsble activities 6,15 69,084 1,408,704 1,477,788 1,396,415 Total expenditure 69,084 1,408,704 1,477,788 1,396,415 Net (expenditure)lincome before trnnsfers 37,438 (91,646) (54,208) (105,148) Transfers between funds 15 (73,886) 73,886 (36,448) (3,380) (17,760) (54,208) (3,380) (105,148) (10.650) Gainsllosses on investment assets Net movement in funds (39,828) (17,760) (57,588) (115,798) Reconclliatlon of funds Totsl funds brought fO￿ard 579,206 44,540 623,746 739,544 Total funds carried fonmard 539,378 26,780 566,158 623,746 The notes on pages 16 to 30 form part of these financial statsments. -13-

CITIZENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (PREVIOUSLY crrizENS ADVICE SOLrrH ESSEX LIMrrED} BALANCE SHEEr FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 (restated) ed assets Tangible assets Invesbnents 11 12 24,861 28,103 162,647 24,861 Current assets Debtors Cash at bank and in hand 13 125,118 474,316 599,434 100,207 420,042 520,249 Current liabilities Creditors falling due within one year Net current assets 14 (58,137) (87,253) 541,297 432,996 Net Assets 566,158 623,746 Funds of the charity: 16 General fvnd Balantr brough forward {Deficit)ISurplus for the year Transfers between furKIs Net funds designated 511,706 37,438 (73,886) 124,139) 351,119 (3,380) 593,044 18,763 (89,451) 522,356 (10,650) Loss in investment value 347,739 191,639 539,378 511,706 67,500 579,206 Designated funds Restrlcted funds Balan￿ brough forward (Deficit)/surplus for the year Transfers between funds H,540 (91,646) 73,886 79,000 (123,911) 89,451 26,780 44,540 Total charlty funds 566,158 623,746 The notes on pages 16 to 30 form part of the* finanaal statements. These accounts have been prepared in accordance with the provisions ￿lating to small companies within Part 15 of the Companies Act 2006. The financial statements were approved by the Board of Trustees on 20 November 2024 and were signed on its behalf by: S Freel - Chair of the Trustees Company Registration Number: 05596895 W Jones - Treasurer

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrizENSADVICE SOUTH ESSEX LIMrrED) srATEMENT OF CASH FLOWS YEARENDED 31 MARCH 2024 2024 2023 Cash flows from operatlng actlvltles Net incomel(expenses) for the year (57,588) (115,798) Adjustment to cash flows from non-cash items Depreciation Investment Income Loss on investsnent assets 13,232 (11,618) 3,380 14,055 (2,950) 10,650 (94.043) (52,594) Worf(ing capital adjustments {Increase) in debtors {tkcrease)lincrease in credltors 13 14 (24,911) (29,116) (7,343) 33,944 Net cash flows from operating activities 106,621 67,442 Cash flows frorn investing activities Interest receivable and similar income Purchase of tangible fixed assets Sale of investments 11,618 (9,990) 159,267 160,895 2,950 (1,600) 11 12 Net cash flows from investlng activttles 1,350 Net increase/(decrease) in cash and cash equivalents 54,274 (66,092) Cash and cash equivalents at l April 2023 420,042 486,134 Cash and cash equivalents at 31 March 2024 474,316 420,042 Cash and cash equlvalents consists of: Cash at bank and in hand 474,316 420,042 Cash and cash equlvalents at 31 March 2024 474,316 420,042 All cash flows are derived from continuing operations during the atKive two periods. The notes on pages 15 to 28 form part of these financial statements. -15-

CITIZENS ADVICE BRAINTREE & soirrH ESSEX LIMrrED (PREVIOUSLY crrizENS ADVICE SOUTH ESSEX LIMrrED) NOTESTO THE FINANCIAL STATEMEKfs - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POUCIES Basis of preparation of flnandal statements The financial ststsments have been prepared in accordantr with Accounting and Reporting by Charities: Statement of Recommended Practi￿ applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland issued in October 2019, the Financial Reporting Stsndard applicable in the United Kingdom and Republic of Ireland (FRS 102), the Companies Act 21106 and UK Generally Accepted Accounting Practice. The financial statements are presented in sterling, which is the functional currency of the company. Monetsry amounts in these financial statements are rounded to the nearest £. Citizens Advice Braintree & South Essex Limited meets the definition of a public benefit entty under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy. On 1st October 2023, the activities and assets of Citizens Advi￿ Braintree Halstead and Witham we transferred to the charity following formal approval of a merger between the two charities on 23 September 2023. The accounts have therefore been presented on the basis that the charities have always been combined in accordan￿ with the charity SORP. Preparation of the accounts on a golng concern basls The financial statements have been prepared on a going concern basis as the Trust￿ belleve that no material uncertainties exist. The Trust&s have considered the level of funds held and the expected level of income and expenditure for 12 months from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserves for the charity to be able to continue as a going concem. Income Contt3ct income is included as incoming resour￿ in the period to which it relatss. Income from grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income wlll be re￿ived, and the amount can be measured reliably. Bank interest is included in the income and expenditure account on receipt. Other income, including donations, gifts and covenants are included as they We￿ receivel. Donated serv5￿ and fadlitles Donated ServI￿S and donated faalities are recognised when the charity has control over the item, any conditions associated with the donated item have b￿n met, the receipt of economic benefit from the u* of the item is probable arKI that economic benefit can be measured reliably. In accordan￿ with the Charities SORP (FRS 102), the general volunteer time the charity receives is not recognised and refer to the Trustees. report for more information about their contribution. Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtheran of the general objectives of the charty and which have not been designated for other purposes. tksignated funds are allocated out of unrestricted funds by the Trustees for specific purposes. The use of such funds is at the Trustees, discretion. Restricted funds are funds which are to be used In accordantr wlch speafic restrittions imposed by the donors or which have been raised by the charlty for partlcular purposes. Further explanation of the nature arKI purpose of each fund is included in the notes to the finanaal statements. 16-

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX LIMThED) NOTESTO THE FINANCIAL STATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES (CONTINUED) Expendlture Expenditure 15 recognised once there Is a legal or constructlve obligatlon to make payment to a thlrd paty, it is probable that settlement will be required and the amount of the obligatlon can be measured reliably. Charitable expenditure comprises those costs incurred in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them. Governan￿ costs include those costs associated wlth meetlng the constitutional and statutory requirements for the charity and include audit fees and cost linked to the strateglc management of the charity. Costs relatlng to a partlcular activity are allocated directly, others are apportioned on an appropriate basis such as stsff tirne dedicated to each activity. Taxation The Charty is exempt from corporation tsx on its charitable activities. Tanglble flxed assets Tangible flxed assets are Inltially recorded at cost and depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life: Leasehold improvements Fixtures and fittings Computer equipment 20% on cost 25 % on cost 25Wo on cost Fixed asset investments Fixed asset investments are included at market value at the balan￿ sheet date. Realised gains and losses on investments are calculated as the difference between sales proceeds and their market value at the start of the year and are charged or credited to the Statement of Finanaal Activities in the perlod of disposal. Unrealised gains and losses represent the movement in market values during the year and are credited or charged to the Statement of Financial Activities based on the market value at the year end. Debtors Trade and other debtors are recognlsed at the settlement amount due after any trade discount offered. Prepayments and accrued income comprise payments made In advance relating to the following year and income relating to the current year, which will not be InVol￿d untll after the balance sheet date. Cash at bank and in hand Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Creditors and provisions Creditors and provisions are recognised where the charity has a present obllgatlon resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obllgation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. Hire purchase and leasing commitments Rentsls paid under operating leases are charged to the Ststement of Financial Activities on a straight line basis over the period of the lease. 17-

cmzENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX UMrrED) NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES (COKllNUED} Pensions Employees of the charity are entitled to join a defined contribution money purchase scheme. The charity contribution 15 restricted to the contributions disclosed in note 10. There were no outstanding contributions at the year end. JUDGEMENTSAND KEY SOURCES OFESTIMATION UNCERTAINTY In the application of the company's accounting policies, the Trustees are required to make Judgements, estlmates and assumptions about the carrying amount of assets and liabilities that are not readlly apparent from other sources. The estimates and associated assumptions are based on historical experience and other fattors that a￿ considered to be relevant. Actual results may differ from these estlmates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects On￿ that period, or in the period of the revision and future periods where the revision affects both current and future periods. INCOME FROM DONATIONS AND LEGACIES UnRstricted Restricted funds funds Total funds 2024 Total funds 2023 Donations - general 1,445 1,445 1,500 1,500 2,945 ,945 7,891 7,891 Tots/s2023 7,181 716 INVESTMENT INCOME Total funds 2024 Totsl funds 2023 funds funds Deposit account interest 11,618 11,618 11,618 2,950 2,950 Tots/s2023 2,950 2,950 18-

crrIzENS ADVICE BRAINTREE & soiJfH ESSEX LIMrrED {PREVIOUSLY crrIzENS ADVICE soirrH ESSEX LIMrrED} NOTES TO THE FINANCIAL STATEMEKfs- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 INCOME FROM CHARrrABLEACTivrrIES-2024 Unrestrfcted Restrlcted funds funds Total 2024 Total 2023 Restated Local Authorty National Citizens Advice Citizens Advitr Essex Sanctuary Housing Association Ford Motor Company Charles French - Disability Outreach Dept Work & Pensions - Kick Stsrt Other grants - less than £1,000 Total 15 15 15 54,659 30,000 643,144 393,782 268,232 697,803 423,782 268,232 651,289 346,355 256,320 750 8,800 8,800 10,000 10,000 18,737 6,307 93rt59 1,315,558 1,409,017 1,280,426 5.a INCOME FROM CHARrrABLE AcfIvITIES- 2023 (restated) Unrestricted Restrlcted fvnds funds Total Funds Local Authorty National Citizens Advice Citizens Advice Essex Sanctuary Housing Association Ford Motor Company Charles Frenth - Disability Outreach DWP - Kick Start Other grants - less than £1,000 Total 15 15 15 52,428 598,861 346,355 249,317 651,289 346,355 256,320 750 7,003 750 18,737 18,737 6,307 6,307 100 67,056 1,213,370 1,280,426 6. COST OF CHARrrABLE ACTivrrIES BY FUND Unrastrfcted Restricted fund fund 2024 Totsl 2023 Total Reststed Local Authorty National Citizens Advi Citizens, Advi￿ Essex Ford Motor Company Charles French - Disability Outreach Other grants - less than £1,000 each Total Of which Charltsble activitles Support costs 15 15 15 26,962 30,848 2,400 8,874 681,750 421,538 281,511 708,712 452,386 283,911 8,874 23,458 447 684,798 379,151 291,662 23,458 447 40,341 463 69,084 1,408,704 1,477,788 1,396,415 56,858 1,265, 181 1,322,039 1,214,650 12,226 143,523 155,749 181,765 Trtal 69,084 1.408,704 1,477,788 1,396,415

CMZENS ADVICE BRAINTREE & soiifH ESSEX LIMrrED (PREVIOUSLY crrizENS ADVICE soirfH ESSEX LIMITED) NOTESTO THE FINANCIAL STATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 6.a COST OF CHARITABLE ACTIvrrIES BY FUND - 2023 (restated) Unrestricted Restricted fvnd fvnd Total 2023 Local Authority National Citizens Advi Citizens, Advice Essex Ford Motor Company Charles French - Disability Outreach Other grants - less than £1,000 each Totsl 15 15 15 57,106 626,374 379,151 291,662 683,480 379,151 291,662 40,341 463 40,341 1,781 1,318 1,337,991 Of which Charitable attivities SupFM)rt 55,339 1,159,311 3,085 178,680 1,214,650 181,765 Total 58,424 1,337,991 1,396,415 6.b COST OF CHARrrABLE ACTIvrriES BY TYPE Direct Support costs Total 2024 Total 2023 Restated Client related Stsff salaries Stsff & volunteer offi Premises Governance costs Other costs 5,541 1,130,015 5,110 109, 120 53,724 5,541 735 93,549 1,223,564 1,152,765 8,378 13,488 30,309 24,112 133,232 133,275 10,637 64,361 55,744 10,166 10,166 9,581 8,907 27,436 14,006 155,749 1,477,788 1,396,415 18,529 1,322,039 Totsl Of which Unrestricted Restritted 56,857 1,265,182 12,227 69,084 58,424 143,522 1,408,704 1,337,991 155,749 1,477,78 1,396,415 Total 1,322,039 COST OF CHARrrABLE AcrIvrriES BY TYPE- 2023 (restated) Direct Support costs costs Totsl 2023 Client related Staff salaries Stsff & volunteer Offi Premises Governance costs other costs 735 1,021,964 27,863 111,710 44,427 735 130,801 1,152,765 2,446 30,309 21,565 133,275 11,317 55,744 9,581 9,581 6,055 14,006 7,951 Total 1,214,650 181,765 1,396,415 20-

cmzENS ADVICE BRAINTREE & SOUTH ESSEX UMITED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX LIMITED) NOTESTO THE FINANCIAL STATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 6.b cosr OF CHARrrABLE AcmiTfIES BY TYPE- 2023- restated - CONTINUED Dirert Support Total 2023 Of which Unrestrictej Restricted 55,339 1,159,311 3,085 58,424 178,680 1,337,991 Totsi 1,214,650 181,765 1,396,415 6.c Governan￿ costs 2024 2023 Audit and assuran 10,166 9,581 The 5UPPOrt costs have been allocated based on the percentage of staff and volunteer time relating to the activities during the year. INCOME FOR THE YEAR Net resources are stated after charging: 2024 2023 Depreciation Other operating leases (restated for 2023) 13,232 14,055 The charty operates under 3 licenses to occupy and l Eease. TRUSTEES. REMUNERATION AND BENEFrrs No trustees (directors) received any remuneration, benefts or expenses for the year ended 31 Marth 2024 (2023: nil). STAFF COSTS 2024 2023 Wages and salarles Employers Natlonal Insuran Penslon costs 1,107,370 71,686 44,508 1,052,037 72,432 28,296 1,152,765 The total employee benefits paid to the charity's key management personnel for the year ended 31 March 2024 was £232,805 (2023: £240,793). 21-

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX LIMrrED) NOTESTO THE FINANCIAL sfATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 The average number of employees, analysed by function, was: 2024 Average 2024 Full time equivalent 2023 Averdge 2023 Full tlme equivalent 38 Provision of advice and support Management and administration of charity 59 50 50 57 No employee re￿iVed remuneration of more than £60,000 during the year (2023. Nil). Citizens Advice South Essex merged with ￿tIzenS Advice Braintree, Halstead & Witham on 01 October 2023, forming Citizens Advice Braintree & South Essex. Eligible staff from Citizens Advi￿ Braintree, Halstead & Witham moved over to the merged charity under a TUPE agreement. 10. AUDITORS. REMUNERATION The auditors, remuneration paid in the year to 31 March 2024 was £6,000 (2023: £4,320) 11. TANGIBLE FIXED ASSETS Leasehold Fixtures Impr)vements and Fittings Computer Equlpment Totsls cosr At l April 2023 Additions Disposalsltransfer At 31 March 2024 30,000 70,865 82,882 9,990 183,747 9,990 70,865 92,872 DEPRECIATION At l April 2023 Charge for the year On disposals/transfer At 31 March 2024 30,000 68,204 322 57,440 12,910 155,644 13,232 30,000 68,526 70,350 NEf BOOK VALUE At 31 March 2024 2,339 22,522 24,861 At 31 March 2023 2,661 25,442 28,103 12. INVEsfMENTS 2024 2023 Listed investments Market value at l Aprfl 2023 Loss on revaluation Sale of investments 162,647 (3,380) (159,267) 173,297 {10,650) Market value at 31 March 2024 162,647 The invest portfolio was closed and fvnds transferred to the charity's deposit account 2024 2023 22-

CITIZENS ADVICE BRAINTREE & SOUTH ESSEX UMrrED (PREVIOUSLY crrIzENS ADVICE SOIJTH ESSEX LIMrrED) NOTESTO THE FINANCIAL STATEMEKfs- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Investments at fair value Comprised: Equities Fixed interest securities Altematives Cash held within the investment portfolio Totsl 53,318 37,161 58.811 13,357 162,647 13. 2024 2023 Prepayments Debtors and accrued income 4,231 120,887 125,118 3,900 96,307 100,207 14. 2024 2023 Trade creditors Taxation and social security Accruals and deferred income Other creditors 7,855 20,994 23,604 5,684 58,137 23,534 58,457 5,262 87,253 2024 2023 Deferred income brough forward Released in year Income deferred 33,333 (33,333) 11,933 11,933 33,333 Deferred income carried forward

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cmzENS ADVICE BRAINTREE & SOLrrH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE soirrH ESSEX LIMrrED) NOTES TO THE FINANCIAL STATEMEwfs- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 15.ANALYSIS OF NET CURREKf ASSETS BEfwEEN FUNDS AND MOVEMENT OF FUNDS FOR THE 24 MoKfHS FROM 0110412022 TO 3110312024- CONTINUED The following income and associated costs have been restated for 2023, due to changes to their classification from unrestricted to restrirted: Brentwood BC - Core services- reclassified as restritted in line with funder stipulation. Rochford DC- Core servi￿5 - reclassified as restricted in line with funder stipulation. The following income and associated costs have been restated to maintain consistency in allocating like grants within the same categories. CItA Adviceline grant has been treated as unrestricted (Braintree, Halstead and Witham had treated this grant as restricted). Braintree BC grant has been treated as restricted in line with other bcal authority core grants to the area where the grant have been given specifically to (Braint￿e, Halstead and Witham had treated this grant as unrestricted). PURPOSES OF RESTRICTED FUNDS Basildon Borough Council- Core Services Funding to provide a free and impartial information, advi￿ and a specialist welfare rights Servi￿ to those who live within the Basildon Borough. Braintree Borough Council -core Services Funding to provide a free and impartial infomation, advi￿ and guidance Servi￿ to those that live within Braintree District. Braintree Hardship Fund Funding to support l(xal Braintree residents who are struggling financially. Braintree BC and Witham TC - Money and Pensions Advice Funding to provide money, pensions and debt advice sessions to the residents in the Braintree and Witham area. Brentwood Borough Councll - Core Servlces Funding to provide a free and impartial information, advitr and guidantr Servi￿ to those that live within Brentwood Borough. Brentwood Community Fund - Outreach Funding to provide an outreach at the Foyer in Warleyp providing information and advi￿ for local residents. Castle Point Council - Universal Credit Funding to provide advi￿ to support universal credit claimants who live in Castle Point. Charles French- Disability Outreach Funding to provide a welfare benefits outreach service in Braintree Borough. Citizens Athiice Essex- British Gas Energy Trust Funding to provide infomiation, advi￿ and guidan￿ to Basildon Borough Food Bank users, focusing on the energy advice and maximising income. Cltizens Advice Essex - Cadent Funding to provide information, advi￿ and guidan￿ to Bralntree Borough resldents focusing on energy advi￿ and maximlsing income. Citizens Advlce Essex- Incomewise 65+ Funding to provide infomiation, advice and guidan￿ to people living in the south of Essex, focusing on maximising income.

CITIZENS ADVICE BRAINTREE & SOUTH ESSEX LIMrrED (PREVIOUSLY crrizENS ADVICE soirrH ESSEX LIMrrED) NOTES TO THE FINANCIAL sfATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 15.ANALYSIS OF NEf CURRENT ASSEfs BETWEEN FUNDS AND MOVEMENT OF FUNDS FOR THE 24 MONTHS FROM 0110412022 TO 3110312024-CONTINUED Citizens Advice Essex- Macmillan Funding to provide welfare benefrts advice to local people who have a cancer diagrK)sis. Citizens Advlce Essex - Probatlon Funding to provide information, advi￿ and guidan￿ to male probationers living in Basildon and Thurrock, with a focus on improving finances, welfare benefts and debt advi￿. Citizens Advice Essex - UK Power Networks Funding to provide energy saving information and advi￿ to local residents. Citizens Advice Essex - Warm Homes Funding for the provision of services and activities required under the Wami Home Fund ft)r residents who live in Basildon, Braintree, Brentwood, Castle Point & Rochford. Citizens Advice Essex - Warm Stsrt Funding to employ a Family Energy Advice Worker as part of the Energy Redress Fund for families who live in the south of Essex including Thurrock. Essex County Council - Household Support Fund Funding to SUPPK)rt households during winter in the most need with food, energy and water bills as well as being used to support households with essential costs related to those items and with wider essential Costs. Funding for the local authorty areas of Basildon, Braintree, Brentwood, Castle Point & Rochford. Essex County Council - Out of Hours Funding to provide an extended telephone Servi￿ until 8pm Mondays to Frldays. Essex County Council - Multiply Funding to promote and refer local residents so they benefit from Adult Numeracy training. Help to Claim Part of the national servi￿, to support people with their initial claim for Universal Credit. National Citlzens Advlce Cost of Llvlng Pot I Two projects provldlng infomiation, advice and guidantr to local residents struggling wlth the cost of living in Thurrock and Braintree National Citizens Advice Cost of Living Pot 2 Funding to deliver information, advi￿ and guidan￿ by telephone to help local residents stnjggling with the cost of living. National Citizens Advlce - Eneryy Advl Funding to provlde energy saving information and advi￿ to local residents. National Citizens Advlce - Money and Pensions Servi Funding to provide money, pensions and debt advi￿ sessions to the residents of the South of Essex. Rochford District Council - Core Services Funding to provide a free and impartial information, advice and guidance service to those living within Rochford District. Sanctuary Houslng Association Funding to provide Smart Money budgeting sessions for residents in the Rochford district. Thurrock VSDF- Core Servlces Funding to provide a free and impartial information, advice and guidan￿ Servi￿ to those who live within the Thurrod( Borough. 26-

crrizENS ADVICE BRAINTREE & soufH ESSEX LIMrrED (PREVIOUSLY crrizENS ADVICE SOUTH ESSEX UMITED) NOTESTO THE FINANCIAL STATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 16. (a) ANALYSIS OF NET ASSEfs BEnhiEEN FUNDS 20.4 Unr stricted Restricted Totsl Fixed assets Current assets - debtors Current assets- cash at bank and in hand Current liabilities - creditors 24,861 4,231 512,329 (2,043) 539,378 24,861 125,118 474,316 (58,137) 566.158 120,887 (38,013) (56,094) 26,780 Total net assets 16. (b) ANALYSIS OF NET ASSEfs BEnAIEEN FUNDS- PRIOR YEAR 202 Unff stritted Restricted Total Fixed assets Current assets - debtors Current assets- cash at bank and in hand Current liabilities creditors 190,750 100,207 375,502 (87,253) 579,206 190,750 100,207 420,042 (87,253) 623,746 44,540 Totsl net assets 44,540 17. FINANaAL COMMrrMENTS OBLIGATIONS UNDERLEASES The charity rents premises from Basildon Council, Bren￿(￿)d Council, Wick Communty Association, Thurrock Council for Voluntary Services and Witham Public Hall Trust. For SORP FRS102 purposes the valuation of these rentsls are shown as ￿nts1 costs to the charity. All known outstanding liabilities have been recognised in these accounts. At 31st March 2024 the company had commitments under non-cancellable operating leases as folk)ws:" 2024 2023 restated Land and building leases which expire: Within one year Between two and five yea Over five years 920 10 11 15 935 Total operating lease payments for the year were £1 (2023- £1). The charity has 3 li￿nSeS to occupy. OBLIGATIONS UNDER DEFINED CONTRIBUTION PENSION At the year end, £5,683 (2023: £3,944) of contributions were outstanding and included within creditors. 27-

CrnZENS ADVICE BRAINTREE & SOLrrH ESSEX LIMrrED (PREVIOUSLY crrIzENS ADVICE SOUTH ESSEX LIMrrED) NOTESTO THE FINANCIAL STATEMENTS- CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 18. LEGAL sfATUS OF CHARrrY The charity is a company limited by guarantee and has no share capltsl. The liability of each member in the event of winding up Is Ilmited to £1. The number of members as at the 31 March 2024 was 13 (2023: 14). 19. CONTROL The charity is controlled by its TrusteeslDirectors. 20. FUNDS HELD AS AGEKr No balan￿$ were held as agent as at 31 Marth 2024 (2023: nil). 21. RELATED PARTY DISCLOSURES There were no related party transattions for the year ended 31 March 2024 (23: nil). 22. MERGER IN THE FINANCIAL YEAR On the 1st of October 2023 Citizens Advi￿ South Essex and Citizens Advice Braintree, Halstead & Witham merged to create Citizens Advice Braintree & South Essex covering Basildon, Billericay, Braintree, Brentwood, Castle Point, Halstead, Fiayleigh, Rochford, Thurrock, Wickford and Witham. Both charities involved in the merger share common objectives to promote any charitable purpose for the public benefit by the advancement of education, the protection and pre*rvation of health and the relief of poverty, sickness and distress in particular, but wlthout limltation, for the benefit of the community in the local authority areas. During the merger the CitA grants totslling £15,000 received by Citizens Advice Braintr￿, Halstead & Witham were reclassified as unrestricted to match the treatment of the grants in Citizens Advi￿ South Essex. The core funding of Citizens Advi￿ Braintree, Hatstead & Witham totalling £53,320 were also classified as restrirted, whereby in the individual accounts they had been treated as unrestricted. The detailed financial data of both charities prtrmerger and post-merger along wlth the aggregated totsls is displayed in notes 23 and 24

CTfIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (PREVIOUSLY crrizENS ADVICE SOUTH ESSEX LIMrrED) NOTES TO THE FINANCIAL STATEMENTS- COKllNVED FOR THE YEAR ENDED 31 MARCH 2024 23. ANALYSIS OF PRINCIPLE SOFA COMPONENTS OF THE MERGER BEfwEEN CITIZENS ADVICE SOUTH ESSEX (CASE) AND CMZENS ADVICE BRAINTREE, HALsfEAD & wrrHAM (CABHW) Current reporting period Pre-merger Pre-merger C4SE CqBHW Post merger (CABSE) Total 2024 Total Income Total Expenditure Net income/(expenditure) Other gains/(losses) Net movement in funds 544,765 (585,109) (40,344) (3,380) (43,724) 133,378 (150,704) (17,326) 745,437 (741,975) 3,462 1,423,580 {1,477,788) 54,208 (3,380) (17,326) 3,462 Prevlous reportlng perlod CASE C4BHW Totsl 2023 Total Income Total Expenditure Net income/(expenditure) Other gains/(losw) Net movement in funds 1,050,482 (1,142,124) (91,642) (10,650) 102,292 240,785 (254,291) (13,506) 1,291,267 (1,396,415) 105,1 (10,650) 115,7 (13,506) 24. ANALYSIS OF NET ASSETS ATTHE DATE OF MERGER CASE CABHW Total Net assets 415,588 150,489 566,077 Represented by: Unrestrltted funds Designated funds Restritted fvnds 384,934 134,883 519,817 30,654 415,588 15,606 150,489 46,260 566,077 Total funds 29-

crrIzENS ADVICE BRAINTREE & SOUTH ESSEX LIMITED (PREVIOUSLY crrIzENS ADVICE soufH ESSEX UMrrED) NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 25. sfATEMENT OF FINANCIALAcrivrrIES FOR THE YEAR ENDED 31 MARCH 2023 (INCORPORATING THE INCOME AND EXPENDMJRE ACCOUNT) Year ended 31 March 2023 Notes Unrestrirted Restricted funds funds 2022 Totsl Funds Totsl funds Incorne from: Donations and legacies Investments Charitsble activities (￿stated) 7,181 2,950 67,056 710 7,891 2,950 1,213,370 1,280,426 5,15 1,482,193 Total income 77,187 1,214,080 1,291,267 1,491,663 Expenditure on: Charitable activities (reststed) Total expenditure 6,15 58,424 58,424 1,337,991 1,396,415 1,337,991 1,396,415 1,374,362 1,374,362 Net {expendlture) I Income before transfers Transfers be￿een funds 18,763 (123,911) (105,148) 117,301 15 (89,451) (70,688) (10,650) 89,451 (34,460) (105,148) (10,650) 117,301 (1,703) Gains I losses on investment assets Net (expendlture) / Income for the year (81,338) (34,460) (115,798) 115,598 Reconciliation of funds Total funds brought foNard 660,544 79,000 739,544 623,946 Totsl funds carried forward 579,206 44,540 623,746 739,544 3￿