(A Company Limited by Guarantee) ANNUAL REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025
Charity Registration Number 1113067
Registered Company Number 05713403
AZETS AUDIT SERVICES
First Floor River House 1 Maidstone Road Sidcup Kent DA14 5RH
ATTEND
(A Company Limited by Guarantee)
CONTENTS
| Page | |
|---|---|
| Reference and Administrative Details | 1 |
| Chair’s Foreword | 2 |
| Report of the Trustees | 3 |
| Independent Auditors’ Report | 14 |
| Statement of Financial Activities | 17 |
| Balance Sheet | 19 |
| Statement of Cashflows | 20 |
| Notes to the Financial Statements | 21 |
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(A Company Limited by Guarantee) REFERENCE AND ADMINISTRATIVE DETAILS
| President | Baroness Finlay of Llandaff |
|---|---|
| Vice Presidents | Miss Christina Cameron |
| Mrs Ann Davies MBE | |
| Baroness Emerton of Tunbridge Wells & Clerkenwell DBE DL | |
| Dame Elisabeth Hoodless DBE | |
| Rt Hon Baroness Jay of Paddington PC | |
| Rt Hon Lord Barry Jones KBE of Wales | |
| Pamela Morton OBE (deceased 28thJuly 2025) | |
| Rt Revd & Rt Hon Rev Dame Sarah Mullally DBE | |
| Lord Patel KT of Dunkeld | |
| Mrs Margaret Walker | |
| Sir William Wells KBE (deceased 3rdOctober 2024) | |
| Chair | Mrs Bridget Foley |
| Deputy Chair | Ms Lilian Owens |
| Treasurer | Mr Matthew Swan BEM |
| Trustees | Mr Neil Cawthorn (resigned 6thJanuary 2025) |
| Mrs Bridget Foley | |
| Miss Louise Grimett | |
| Mr Simon Needham | |
| Miss Lilian Owens | |
| Mr Stephen Redman | |
| Mr Kenneth Rees | |
| Miss Nikki Squelch | |
| Mr Matthew Swan BEM | |
| Mrs Ann Wickham | |
| Senior Leadership Team | Mr David Wood OBE - Chief Executive |
| Ms Janet Simpson - Deputy Chief Executive | |
| Principal Address | 11 – 13 Cavendish Square |
| London | |
| W1G 0AN | |
| Independent Auditor | Azets Audit Services |
| River House | |
| 1 Maidstone Road | |
| Sidcup | |
| Kent DA14 5RH | |
| Banker | Barclays Bank plc |
| PO Box 216 | |
| Brightwell Court | |
| Marlesham Heath | |
| Ipswich | |
| Suffolk IP5 3PW | |
| Solicitor | Anthony Collins LLP |
| 134 Edmund Street | |
| Birmingham | |
| B3 2ES |
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ATTEND (A Company Limited by Guarantee) CHAIR’S FOREWORD
“To mobilise, encourage, foster and maintain, the human love of the people of this Country, in the giving of service to supplement the healing work of the staff and the State, and always ensure a humanising supplement to the work of the hospitals.”
I have been involved in Attend in different capacities since 2009, and been Chair since 2018. Each year as Chair, I have begun my foreword with a quote. This one is from Captain Price. He stood up in 1949, and suggested that this should be our main objects. The leadership at the time thought we should go with something more traditional. I for one think this captures something special about the personality of our organisation, in a way that more accepted phrases do not.
What I see year after year are groups and individuals who love their local communities. They, and their families make sacrifices for other people, with no expectation of recognition or expectation of reward. There are swathes of our community who don’t understand that, and may sometimes make such commitment, the root of the odd jibe. I am grateful to have been involved with such people, and will continue to be so.
That love forms the basis of the decision-making from the Board, through the Chief Executive to the office-based interns. I regularly see that no task is too overwhelming to consider, and everyone prioritised. While people are always more important than £s there is careful stewardship, and an equilibrium is maintained. I am grateful for the love and wisdom shown by successive Board members over the decades.
This year I do need to mention the significant outreach programme to member groups, including the Friends Voices project. We have met more groups in their home location than previous years. Part of the reason is that some groups are taking the often painful decision to close. We have to honour that by spending time with them and listening to their stories.
We have also met with and supported an unprecedented number of survivors of an Acquired Brain Injury, including stroke. Their stories can be complex and difficult to unpick and that takes a patient love too.
To have the energy to do all this takes some very special people. I would like to pay tribute to everyone from IIora as President, down to our student placements. Everyone’s contribution matters and everyone makes a difference. I would also like to pay tribute to former leaders and staff. Particularly this year we said goodbye to Pamela Morton OBE, a former Chair and Vice President who at ninety-four contributed to love and support those in her community.
So in my last few words as Chair, I would like to echo those of Captain Price “To mobilise, encourage, foster and maintain, the human love of the people of this Country.” That has been our shared purpose over the generations, and we continue to give of our best to make that a reality today.
Bridget Foley Chair Date: 9 October 2025
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(A Company Limited by Guarantee) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
The Trustees, who are also directors, present their Annual Report together with the Audited Financial Statements for the year ended 31 March 2025. The trustees have adopted the provisions of the Statement of Recommended Practice (SORP) “Accounting and Reporting by Charities” (FRS 102) in preparing the annual report and financial statements of the charity.
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland issued in October 2019, the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102), the Charities Act 2011, the Companies Act 2006 and UK Generally Accepted Accounting Practice.
OBJECTIVES AND ACTIVITIES
STRATEGIC REPORT
An image of the world we would like to create
Our vision is a world of healthy communities supported by active individuals.
We believe that the world is a better place when no one feels like a “service user”. A world where everyone works together, and with a wider objective than just themselves, to build a better society for all. That may be a real crosssection of people together, such as with our member groups in hospitals, or one distinct community of interest, like our work supporting people with an acquired brain injury.
It is important to understand that our work is all about communities. We can think about those as either geographical locations, or communities of interest. However, we define that community though, support is not just a whim or passing fancy, and equally it isn’t as a result of some funding becoming available. It is about a commitment and loyalty that spans decades, often with the leadership of the same individuals, or those to whom that baton has been carefully handed over to.
What we do
Attend supports and expands the vital roles that volunteers play in creating healthy communities.
We believe that the “gift” relationship is really important in both shaping and developing a healthy community. All our work has a gift relationship embedded in it, be it giving time, experience, or money. We believe that it isn’t always easy for people, especially if they face challenges themselves, and so we are particularly keen to support communities that are under-represented. This may be people that face physical or mental health issues. It may be people who are challenged by poor home circumstances, education, and financial challenge.
The “golden thread” that runs through everything we do, is that value is added to beneficiaries’ lives through the involvement of volunteers. We also try and improve the effectiveness of the voluntary contribution of individuals and organisations through the development of relevant knowledge and skills. Our support extends to providing the backoffice functions of community organisations with services such as advice, insurance, or even book-keeping.
How we do it
We achieve our mission by working in three key areas:
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We deliver projects: we deliver volunteering that supports innovation and sets a standard for volunteering. We take risks so that those we support don’t have to.
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We support those volunteering: membership provides the networks, resources, and expertise that they need to grow and increase their impact in a rapidly changing environment.
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We spread the word: through conferences and an extensive range of training programmes we can improve volunteering that supports healthy communities and ensures the potential of communities is realised.
Over nearly 75 years plus our contribution has been distributed into these three workstreams above. These workstreams are well-developed, and all have a history of at least 20 years. We have proved we have the expertise to help in them all and are determined to keep contributing wherever we can.
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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
What’s important to us
Our values underpin everything we do. They are:
Dream Big Care Always Be Brave
Deliver More
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Membership Projects Training & Development
We want to see We want to see those We want to see development
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| Membership Projects Training & Development |
Membership Projects Training & Development |
Membership Projects Training & Development |
Membership Projects Training & Development |
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| We want to see | We want to see those | We want to see development | |
| Dream Big | vibrant, independent volunteering bringing communities to life. We believe they are vital to a healthy NHS |
whose voices are seldom heard designing projects to help their communities thrive. We will help them to be the difference |
opportunities that are available in other sectors, available to staff and organisations in the voluntary and community sector |
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We believe it is important to “dream big” where the contribution of independent volunteers is concerned. There are many different models of volunteering, but we are the champions of “volunteer led and run” organisations. Not everyone wants to be a small cog in a big engine, simply delivering tasks. Our volunteers are strong and determined people who know and care about their communities both inside and around the NHS. We believe these organisations are often misunderstood, and their contribution so disregarded by the statutory sector. We believe their approach needs to be fostered and encouraged, and that ground-up projects are more likely to make a difference, and for a longer time, to the challenges that health faces.
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We have been establishing leading and supporting projects for 20 years amongst groups of people who don’t believe that there is a space in society for their contribution, or that their unique perspective is valued. We want them to have the courage to “dream big” and will encourage them in expressing those dreams and turning them into reality.
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In local voluntary sector organisations, staff and volunteers often don’t have the time to “dream big” about developing their learning. Even if they do, there don’t seem to be courses that are delivered in a style and language they can identify with, and if they are the cost is prohibitive. Listening to them, our dreams is there will be professional routes, accredited and affordable courses, which are accessible and meet their needs. Our commitment to them is to do as much as we can to make that a reality.
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Membership Projects Training & Development
We will spend time We will walk alongside Our distinctive hallmark will be
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Membership Projects Training & Development |
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| We will spend time | We will walk alongside | Our distinctive hallmark will be | |
| Care Always | listening to our members, communicating in a way that meets their needs, and helping them achieve their goals. We will not give up, even when they feel like it. |
those who our projects serve and together build a world tailored to their needs, and not expect them to comply with a world that doesn’t work for them. |
developing products tailored to the unique needs of the voluntary sector and meeting standards for external accreditation. |
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Many of our older member groups have been in existence for decades. The world, and its fast-changing pace can feel challenging. Particularly the pandemic, has made some question the relevance of their contribution, and even if it is still wanted. With love and patience, we will listen to their journeys showing them the understanding and respect they deserve. We will encourage them, share ideas where it is appropriate, and help them not to lose sight of the difference they have made, and their potential to still make a difference in the future.
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We appreciate that our world and life experiences may be very different from those involved in our projects. We know we may not always understand, and their experiences may frustrate them. We can commit to caring though and caring no matter how challenging the situation may seem.
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ATTEND (A Company Limited by Guarantee)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
- We will not just deliver courses that other people have designed because it is easier. Equally, we are committed to giving our best to meet the needs of those who are sitting in the training room with us, before they arrive, while they are there, and after they have left. We commit to sharing the very best of our experiences and adapting our style to meet the needs of the learners. We will always make ourselves available outside of formal sessions to help further.
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| Be Brave | No matter what it takes, we will support our member groups in their individual journeys and face any challenges alongside them. We are committed to their success. |
We won’t be too scared to consider anything. We will pilot projects where there may not be a guarantee of success, but the potential difference is transformational for that community. |
We will develop programmes for the difference they will make to people’s lives, not for their income potential. |
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Conversations with members indicate they can feel overwhelmed: it may be an employee of another organisation, or the demands of a funder, and they can be powerless, and defeated. The challenges they face may seem unsurmountable, but we commit to standing alongside them, and championing their contribution, even when we too share their fear.
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We will be confident in our knowledge skills and experience and if any community seeks our help, we will consider ways in which we can encourage them in their journey as long as it involves volunteering and is in health and social care. We will stretch ourselves to help others succeed.
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When considering new training packages, our first priority will not be how marketable we think it will be, or the money it might make, but the value it will have in changing the lives of the delegates, and those they come into contact with. We will invest our time and emotion to help make the difference needed.
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| Deliver More | We believe that whatever their age, experience or background, local groups of volunteers can change the world for the better. We will give them the commitment and expertise they deserve to help them do this to the best of their ability |
Whatever the challenges, knock-backs, or obstacles we will keep on trying for the sake of those who need us. They deserve better, and we will make it better. |
Personally, and as a team, we will learn and keep on learning, to ensure we are always sharing the best and most helpful approaches to improve the lives of individuals and organisations |
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We believe that our contribution is based on more than a contract, it’s about a relationship. The reality is that to help our member groups this often is the most significant foundational element in enabling us to support them. We recognise our member groups often don’t function between 9am and 5pm on Monday to Friday, and our service may need to be flexible to meet their needs. We also understand that face-to-face meetings will often be the most helpful.
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We know that some projects will take a long time to gain momentum, and that funders may be skeptical about their value. For everyone, it may feel like a huge investment in time and energy. Once we have committed to a beneficiary group, we will maintain a positive spirit to keep encouraging them and do our best to help them achieve their goals.
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Just because something works once or with a particular client group, we will not rest on our laurels. We will constantly review our course content and approaches to ensure our courses continue to make the best impact they can.
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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
ACHIEVEMENTS AND PERFORMANCE
What we are doing to achieve that
We have tested our creativity to the limits as we have reviewed and redesigned services to ensure our beneficiaries’ needs are best met, within the financial resources we now have. At no point do we want someone who might have a reasonable expectation of receiving our help to find that is either lacking or unavoidable.
Creating a Contemporary Membership Service
These twelve months have continued to challenge our member groups. We are always sad to hear of groups closing, and endeavour to support in any way that we can throughout this process. We also recognise that a huge amount of history exists in our groups. We feel very passionate about the story our Member Groups have to tell, and so in the upcoming year will be continuing to look at ways in which their histories can be captured and shared. We expect to see the historical records of member groups grow and expand.
For other groups, they are just starting their history. As the world of healthcare moves more and more into the community our Membership Service must too and draw upon the years of experience to support local groups in the best possible way today. We have begun a formal archive through the Friends Voices (www.friendsvoices.co.uk) website, and want this to be the beginning of a major piece of heritage.
At the end of the period, we had to make significant changes in our membership package. Our membership largely comprises hospitals and care homes groups. In the next twelve months we will be working hard to reframe our membership and ensure its relevance to members.
A Nurturing Environment to Projects
Project work remains one of the vital pillars of Attend. This (not so) brief narrative will run through some of the activities that are at the heart of who Attend is today. What we do is pilot projects which are perceived as difficult and learn and share from our efforts.
‘Doing’ involves risk, and every time we try to make the world a better place for people who have been left behind in some way, we join them in facing an uncertain future. Our experience in managing this risk, delivering projects, and supporting those around us increases every time we try. We recognise that taking risk is not always understood by others, but it is the only way we can change things for the better, and we are committed to it.
Perhaps no project represented a bigger risk than when we began our work supporting people with brain injury back in 2009. At the time, we did not know the beneficiaries, we knew little about the challenges they faced, or the best ways to support them to overcome these challenges.
What we saw was a group of people who had been let down and they told us what they needed to support them but had no service to support them. So, we focussed on what we did know, and what we could do:
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We knew about volunteering, and the beneficial effect it can have on people
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We knew how to support people through training, and help them achieve their goals
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We knew that a healthy community exists when everyone plays a part, and we had experience in supporting people to play their part
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We could learn about the beneficiaries, and upskill our staff in relevant areas so that they can support them
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We could work hard
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We could care
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We could commit to learning and improving as we delivered the service, ensuring that we evaluate our
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work, and learn from the lessons
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We could be determined, and not give up.
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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
During the year our projects are as follows:
Acquired Brain Injury (ABI)
Attend ABI services are comprised of several tailored services designed to support individuals who have suffered from an acquired brain injury. We employ a hybrid delivery model, reaching individuals remotely and face-to-face. This has allowed us to continue to reach the already harder-to-reach groups, reducing isolation and supporting individuals' engagement with the community.
Positive Transitions
This service, formerly known as ABI Navigation, is designed to seamlessly support individuals after hospital discharge into accessing the right services at the right time. Research consistently highlights that support early on in recovery yields better outcomes for people with a brain injury and for their loved ones, we responded to the need through the creation of this service. Brain injury survivors can access this essential support on virtual platforms or face to face, depending on accessibility needs and preferences for vulnerable adults. Key elements of this service include learning more about ABI and managing the residual effects of one, such as changes in memory, communication, identity, and fatigue.
Employment Support
This service supports people who have both longer-term goals or short-term goals to return to employment. As a part of this service, brain injury survivors are supported with returning to work, accessing part-time roles, volunteering roles, and work experience are typically the primary goals of beneficiaries attending the service, as a steppingstone to longer term employment. This service involves 1:1 virtual vocational support where brain injury survivors can additionally practice improving their IT skills, mock interviews, disclosing their disability to a potential employer, along with building strong CVs and completing relevant job applications.
Access to Work
The government scheme, Access to Work, is aimed at supporting people with disabilities in their employment. By providing the tailored support of a Job Coach or Job Aide, individuals with an ABI are enabled to effectively return to their role and carry out their responsibilities. With practical support around implementing memory strategies, communication, and organisational techniques, and help with improving their decision-making skills, every ABI survivor and their employer can feel confident in returning to work. Disability Awareness training is also offered to the employers and teams of those with disabilities.
Step-Up
“ Thanks to Attend, I will be starting university in September and feel confident to keep up in my classes using the strategies I learned”.
This was said by a young person with an acquired brain injury who came to us for support several years ago and has returned to take the next step in their journey. Supporting young people with brain injury to discover the opportunities available to them while working alongside people their own age is at the heart of the Step-Up project. Young people with an ABI at Step-Up can receive support working towards their longer-term goals such as returning to education or entering employment.
Carers Project
A brain injury is a family diagnosis and changes the lives of many people. Through supporting all of the people involved, there are better outcomes for the person with a brain injury and can ensure that their family, friends, and carers feel less isolated and overwhelmed. Virtual services are offered for carers to learn, connect, and grow. Carers who engage with the service have continued to expand their community with social media groups such as WhatsApp support groups.
Money Management
One in five UK adults state that they have money issues and that their mental health has deteriorated as a result. On top of this, brain injury survivors often find it more difficult to manage their finances after their injury. To tackle this issue, we developed a series of training sessions aimed at improving financial skills and we currently deliver this service virtually, where brain injury survivors can access sessions at a convenient time and place. Topics include important financial skills from building a budget to managing savings.
Long Covid Project
“People still don’t understand what Long Covid is. It’s good to know Attend has not given up on us and is still there working to help survivors like me”. — Long Covid survivor referred to the pilot project.
NHS guidelines indicated that people who have been diagnosed with Long Covid should be referred to stroke services, as the neurological impact of the condition looks very similar to that of a brain injury. After a successful pilot project, we now run a service dedicated to supporting survivors of Neurological Long Covid (NLC) which offers training, advice, signposting, and support with employment.
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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
Social Activities (through fAABI)
“Coming to FAABI events are always the best part of my week, my entire month, really”. Comments like these are commonly said by our beneficiaries with a brain injury, who come to our regular social events.
Why should support have a specifically defined outcome? We believe that some of the most important work that can be done in the community is flexible and produces “softer” outcomes. None more so than the social activities run by our user-led sister charity fAABl (Friends of Attend ABI). People can come and socialise, visit London attractions, learn an instrument, participate in conversation classes, create arts & crafts, try Tai Chi, watch films, and many more — all for free.
Community Stroke Project
This project is delivered by the Stroke Navigator role. The service specifically supports people living in Enfield, and who have had a stroke, when they are discharged from hospital and checks in with them at set points during their recovery. The service also supports people with difficult tasks, such as laborious and daunting benefit applications and applying for “Blue Badge” parking permits. This service also conducts six-month post stroke reviews and sign-posts clients to other relevant services and activities that will benefit them on their road to recovery.
The Stroke Café was launched in 2019 where people can drop in to socialise and get support and advice if required. This runs on a Tuesday afternoon in a local church and on a Thursday morning on zoom. These include stroke survivors and their family members and carers. We have many regular attendees and people have formed lasting friendships, offered each other support and shared ideas on their recovery. Alongside this, we offer additional supportive sessions in the form of brain injury awareness, seated exercise, Theraputty hand exercise, wellbeing sessions, speakers and presentations from local organisations and services.
iCan
The iCan Service was run jointly between Attend, Age UK Enfield and two other providers until 31/03/2025. It aimed to provide a seamless service of support and signposting for vulnerable adults living with the effects of dementia, diabetes, falls, stroke and other long-term conditions. The service offered an individualised approach to increasing confidence, reducing isolation, and improving access to other services. The service continues to receive referrals and support clients by telephone and face-to-face contact. Social groups have increased across the service and attendance at these is popular as a way of improving socialisation.
The iCan Service also ran large events focussing on health and well-being. These were a huge success.
The weekly Stroke Café is a joint venture with the Community Stroke Service and operates both in-person and online. Popularity and attendance have increased.
We believe we made a commitment to these beneficiaries and are continuing to support them.
Care Homes Projects
The care homes projects have volunteers involved with all the homes we work in. We now run monthly coffee mornings in many homes that include volunteers from local businesses and churches.
We provide one-to-one befriending and help with outings and activities. We continue to recruit many new volunteers. This along with the involvement of local school, churches and businesses has brightened up the lives of residents.
We continue to fundraise for all the homes to support project that brighten up the home improves and the lives of residents. The residents and staff have been very grateful for the continued commitment, support and interest from the volunteers and local community.
The Friends Groups are all independent registered charities, and their aim is to increase community engagement to improve the lives of residents. They have retained many dedicated volunteers who really care about their residents and what is trying to be achieved. It is wonderful to see how volunteers spending quality time with residents can bring a smile to their faces and the residents look forward to volunteers visiting.
In the year this project ran with 2 Care Home providers - HC-One and Avery Health Care. We have also begun discussions with Agincare. It has been inspiring to see how the Friends can make a positive difference to residents’ everyday lives in care homes, and we will be working to build on this.
We are delighted to have so many volunteers, both new and long standing, we look forward to growing and developing the contribution of the volunteers and the local community within care homes.
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ATTEND
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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
Expand Our Education and Research Function
This year has seen Attend developing its delivery of training to the sector, spreading the word and evidencing best practice
The training arm of Attend has continued to deliver programmes on-line and through distance learning. Individuals have attended open courses, and 1-1 support has been available to ensure that they complete their qualifications.
In addition to this, Attend has reignited its partnership with BPP Education Group to tailor leadership and management apprenticeships for people who manage volunteers.
The principal accreditations have been:
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ILM Accredited Qualifications in Volunteer Management (On-line/distance learning)
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CMI Accredited Qualifications in Management and Leadership for those managing volunteers (On-line/distance learning)
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ICF Accredited Introduction to Coaching (On-line and face-to-face)
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Adult MHFA courses for those wishing to become Mental health First Aiders (face-to-face).
In addition, the new Attend Academy website has been promoted, which regroups all our training programmes supporting voluntary action and our research projects and papers.
All of the above has been supported by Attend’s social media team, circulating and promoting a range of blogs and posts promoting these opportunities to the wider volunteering sector.
Assured and Consistent Delivery
The day to day running of the organisation remains focused on the quality of what we offer our clients and on how we receive feedback to develop our projects:
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Changes in society since the covid pandemic mean that people like to be offered a variety of ways in which to access services, we offer a consistent delivery to clients using a variety of different methods including, face to face, telephone and online assessment and support, face to face and online cafes for stroke and dementia clients and face to face and online therapies.
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Our robust and consistent programme of audit and review includes feedback from clients and audits which measure aspects of the organisation including planning, processes, operation, management, leadership and improvement.
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We have online staff meetings which promote quality, service development and staff support. These focus on review of the business plan, compliments and complaints, and service development.
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Our annual business plan focuses on all aspects of service delivery, development, and quality improvement and which also includes Governance, Fundraising and Information Technology and Training.
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Our robust and integrated Risk Register features every area of the organisation plus external influencing factors and is reviewed and updated on a monthly basis.
Quality Assurance
Quality assurance is central to the way Attend develops and delivers its service. In a climate of rapidly changing legislation, we need to ensure that we comply with the various regulations that allows us to achieve a quality service. To do this we have a comprehensive quality management system which ensures a continuous cycle of review and improvement.
Throughout 2024-2025 Attend has utilised Business Planning, Policy Development, review of Compliments, Complaints and Non-Conformance, Risk Assessment and Audit to help us provide services that meet client needs whilst complying with government regulations.
ISO 9001 has continued to provide an independent review of the services we offer, and Attend was re-accredited by ISO in January 2024.
The Attend Business Plan, Organisation Risk Register and the Quality Management System combine directly together and inform the development of each service, considering potential risk as well as positive outcomes. As a live document, this means our services can be flexible and responsive to the changing needs of our clients.
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ATTEND
(A Company Limited by Guarantee)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
Income Generation
All members of our team are now more aware and have a better understanding on how funding is given and how their roles are funded.
There has been a shift in the way applications are submitted and there is determination to be more focused and hopefully be rewarded with an outcome. All staff are willing to be involved in thinking about and generating further funds.
We are particularly grateful to the following funders for their support which has made so much difference to the service we are able to offer to the wider community:
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Edward Harvist Trust
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Fowler Smith & Jones Charitable Trust
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Garfield Weston
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The Headley Trust
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Marsh Christian Trust
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Marsh Christian Trust
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PF Charitable Trust
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Rachel Charitable Trust
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Sir James Roll Charitable Trust
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Souter Charitable Trust
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William Allen Young
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Worshipful Company of Basketmakers 2011
We would like to thank the following organisations for their corporate support:
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Bolt Burdon & Kemp
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Gallaghers
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Food Standards Agency
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Irwin Mitchell
FINANCIAL REVIEW
Total income for the year was £771,511 (2024: £646,414). Total expenditure for the year was £753,291 (2024: £612,010). The result for the year was a surplus of £18,220 (2024: £34,404 surplus).
The funds on 31 March 2025 were at a deficit of £38,335 (2024: £56,555 deficit).
Investment policy
Under the Memorandum and Articles of Association, the charity has the power to invest funds not immediately required for its own purposes, in any way the Trustees see fit. The organisation has historically operated with a positive cash balance to cover eventualities and unforeseen expenses. The banking facilities are reviewed on a regular basis.
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ATTEND
(A Company Limited by Guarantee)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
Reserve policy
Attend requires free reserves to safeguard the organisation and achieve the following:
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Ensuring delays in the receipt of promised income do not result in the charity facing insolvency.
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Being able to make necessary redundancy payments in the event of funding cuts.
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The option to delay termination of valuable projects that temporarily lose funding, but for which there is reasonable expectation that new funding will be forth-coming
-
The ability to survive unexpected and uninsurable setbacks and catastrophes.
The Trustees aim to hold reserves equating to £40,000 (2024: £40,000) which equated to budgeted close down costs. The balance of general funds at year end was a deficit of £56,742 (2024: deficit of £74,962).
The balance of designated funds at the year-end was £699 (2024: £699) and of the revaluation reserve was £17,708 (2024: £17,708).
During the year 25/26, funds have continued to improve, and the Trustees are confident the deficit will be reduced.
GOING CONCERN
The organisation continues to monitor all its incoming streams, and its project costs. It is also reviewing its overhead costs.
Previously, it has already made significant cuts in its staffing. The small core staff team is supported by a team of capable and enthusiastic volunteers. Alongside this we have a small team of consultants with specific skills and expertise needed to deliver services to the high level required.
The Leadership of the organisation have been faithful to its vision of over 75 years:
“To mobilise, encourage, foster and maintain, the human love of the people of this Country, in the giving of service to supplement the healing work of the staff and the State, and always ensure a humanising supplement to the work of the hospitals”.
Captain J W Price 1949
While it does not ignore the fact that times are challenging, it recognises the organisations’ unique vision and enthusiasm in fostering the love of local communities and remains committed to ensuring the organisation delivers that in some form or on an on-going basis. During the year we agreed a new income stream of £156k over 3 years.
On this basis the Trustees consider the going concern basis for the preparation of the accounts to be appropriate.
11
ATTEND
(A Company Limited by Guarantee)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
PLANS FOR 2026 AND ONWARDS
Project delivery continues to be an essential part of who we are and what we do.
The staff continue to support those who have been left behind by society in some way and are always looking for ways to help people feel like, and be, a part of their community. This has been evident in the existing projects supporting people with an acquired brain injury, or after suffering a stroke, those who are restricted in care homes or who are isolated in their own homes.
Over the next year, the organisation has set itself several key development areas:
-
To continue to learn from the projects we are delivering
-
To practically apply this knowledge to improve the way we work
-
To listen to, and work with beneficiaries to ensure we are offering the best possible service
-
To pilot new projects that will improve the lives of beneficiaries
-
To deliver our expanded heritage project
-
To launch new training products
-
To build our reserves, and funder confidence
-
To develop and launch a new membership programme
STRUCTURE, GOVERNANCE AND MANAGEMENT
Structure
Attend is a charity, which is registered with the Charity Commission under number 1113067, is established under a Memorandum and Articles of Association dated 17 February 2006. Activities commenced on 1 April 2006 when the assets, liabilities and funds of a separate legal entity, the National Association of Hospitals and Community of Friends, were transferred to Attend.
Governance and Management
The Trustees set out on page 1 have held office during the whole period, unless otherwise stated.
The Board of Trustees comprises as follows:
-
A Chairman elected at the Annual General Meeting;
-
A deputy Chairman, and two further Regional Chairmen elected from amongst the Regional Chairmen;
-
Two members nominated by member groups and elected at the Annual General Meeting;
-
Four members recruited for their specific skills.
-
A Treasurer appointed by the Board.
The Board updates itself through two training days per year, which tend to focus on a particular development topic. New Trustees are sought when needed based on the skillset required by the board, they are then inducted on a 1:1 basis. All policies and procedures have a regular updating process.
Key management personnel remuneration
The Trustees consider staff listed on page 1 of the accounts as comprising the key management personnel of the charity in charge of directing and controlling the charity and running and operating the charity on a day to day basis. Pay for the key management personnel is approved by Trustees.
12
ATTEND
(A Company Limited by Guarantee)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
Governance and internal control
The Board of Trustees conducts a review of the major risks to which the charity is exposed at each board meeting, and systems have been established to mitigate those risks. Among the risks identified through the procedure, the following ones are deemed to be the current most important ones:
-
If key personnel are leaving, Attend, as a relatively small organisation in terms of employees, could struggle to provide its services with the same level of quality and for a sustained period of time. That would lead to the loss of experience or skills, to the loss of contact base and corporate knowledge, and to a negative operational impact on key projects and priorities. We continue to review and adapt roles across the organisation to the demand levels, and team members' experiences, with the objective of strengthening the programme and the fundraising teams.
-
Revenues need to be generated as per financial projections, to be able to overcome periods of operational deficits without using up our reserves. The continuous monitoring of revenues against projections that has been strengthened, as well as the proactive chase of all outstanding and non-outstanding debtors to make sure invoices are paid on time has been valuable to identify and mitigate quickly.
-
To support any risks of periods of cash constraints, the fundraising efforts have also allowed us to secure more revenues from a wider range of organisations.
-
Forced changes to the revenue models of our projects could jeopardise the established operating models and even the project itself. We have continued to broaden the base of our funding, and no project now relies on one funder.
Statement of Trustees’ Responsibilities
Charity law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the surplus or deficit of the charity for that period. In preparing those financial statements the Trustees are required to:
-
select suitable accounting policies and then apply them consistently;
-
observe the methods and principles in the Charities SORP;
-
make judgements and estimates that are reasonable and prudent;
-
state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements;
-
prepare the financial statements on the going concern basis unless it is inappropriate to assume that the charity will continue in operation.
The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006 and Trustee Investment (Scotland) Act 2005. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud or other irregularities.
Statement as to Disclosure of Information to Auditors
So far as the Trustees are aware, there is no relevant audit information of which the charitable company's auditors are unaware, and each trustee has taken all the steps that he or she ought to have taken as a trustee in order to make himself or herself aware of any relevant audit information and to establish that the charity’s auditors are aware of that information.
This report was approved by the Trustees on 9 October 2025 and signed on their behalf by:
Bridget Foley Chair
13
ATTEND
(A Company Limited by Guarantee)
INDEPENDENT AUDITOR’S REPORT FOR THE TEAR ENDED 31 MARCH 2025
Opinion
We have audited the financial statements of Attend (the ‘charitable company’) for the year ended 31 March 2025 which comprise the Statement of Financial Activates, Balance Sheet, Statement of Cash flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK (United Kingdom Generally Accepted Accounting Practice).
In our opinion, the financial statements:
-
give a true and fair view of the state of the charitable company’s affairs as at 31 March 2025 and of its incoming resources and application of resources, for the year then ended;
-
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
-
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the Trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
We draw attention to the charitable company’s general unrestricted reserves are in deficit of £56,043 (2024 : deficit £74,962). As stated in note 1j, these events or conditions, along with other matters as set forth in note 1j, indicate that a material uncertainty exists that may cast significant doubt on the company’s ability to continue as a going concern. Our opinion is not modified in respect of this matter.
Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.
Key audit matters
Except for the matter described in the material uncertainty related to going concern section, we have determined that there are no other key audit matters to be communicated in our report.
Other information
The Trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
14
ATTEND
(A Company Limited by Guarantee)
INDEPENDENT AUDITOR’S REPORT FOR THE TEAR ENDED 31 MARCH 2025
Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
-
the information given in the trustees’ report, which includes the directors’ report and strategic report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and
-
the strategic report and the directors’ report included within the trustees’ report have been prepared in accordance with applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the directors’ report included within the trustees’ report.
We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:
-
adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
-
the financial statements are not in agreement with the accounting records and returns; or
-
certain disclosures of trustees’ remuneration specified by law are not made; or
-
we have not received all the information and explanations we require for our audit; or
-
the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report.
Responsibilities of Trustees
As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.
Auditor’s responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.
15
ATTEND
(A Company Limited by Guarantee)
INDEPENDENT AUDITOR’S REPORT FOR THE TEAR ENDED 31 MARCH 2025
Extent to which the audit was considered capable of detecting irregularities, including fraud
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above and on the Financial Reporting Council’s website, to detect material misstatements in respect of irregularities, including fraud.
We obtain and update our understanding of the entity, its activities, its control environment, and likely future developments, including in relation to the legal and regulatory framework applicable and how the entity is complying with that framework. Based on this understanding, we identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. This includes consideration of the risk of acts by the entity that were contrary to applicable laws and regulations, including fraud.
In response to the risk of irregularities and non-compliance with laws and regulations, including fraud, we designed procedures which included:
-
Enquiry of management and those charged with governance around actual and potential litigation and claims as well as actual, suspected and alleged fraud;
-
Reviewing minutes of meetings of those charged with governance;
-
Assessing the extent of compliance with the laws and regulations considered to have a direct material effect on the financial statements or the operations of the charitable company through enquiry and inspection;
-
Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regulations;
-
Performing audit work over the risk of management bias and override of controls, including testing of journal entries and other adjustments for appropriateness, evaluating the business rationale of significant transactions outside the normal course of business and reviewing accounting estimates for indicators of potential bias.
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
Other matter
Your attention is drawn to the fact that the charity has prepared financial statements in accordance with "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (as amended) in preference to the Accounting and Reporting by Charities: Statement of Recommended Practice issued on 1 April 2005 which is referred to in the extant regulations but has now been withdrawn.
This has been done in order for the financial statements to provide a true and fair view in accordance with Generally Accepted Accounting Practice effective for reporting periods beginning on or after 1 January 2016.
Use of our report
This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.
Siobhan Holmes (Senior Statutory Auditor) for and on behalf of Azets Audit Services Statutory Auditor First Floor, River House, 1 Maidstone Road Sidcup, Kent, DA14 5RH
Date: 17 December 2025
16
ATTEND
(A Company Limited by Guarantee)
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2025
| Note Income from: Donations Generating funds Consultancy fees Rechargeable income and packs Charitable activities: Subscriptions Grants and service delivery contracts 2 Insurance premiums Total Expenditure on: Raising funds Charitable activities Total 3 Net movement in funds Reconciliation of funds Total funds brought forward Total funds carried forward |
Unrestricted funds £ 5,338 181,835 36,201 169,649 29,536 121,035 543,594 53,570 471,804 525,374 18,220 (56,555) _____ (38,335) |
Restricted funds £ - - - - 227,917 - 227,917 - 227,917 227,917 - - ____ - |
Total 2025 £ 5,338 181,835 36,201 169,649 257,453 121,035 771,511 53,570 699,721 753,291 18,220 (56,555) ____ (38,335) |
Total 2024 £ 1,180 146,816 46,358 193,831 154,881 103,348 646,414 40,892 571,118 612,010 34,404 (90,959) ____ (56,555) |
|---|---|---|---|---|
All of the charity’s transactions are derived from continuing activities.
The Statement of Financial Activities includes all gains and losses recognised in the year.
17
ATTEND
(A Company Limited by Guarantee)
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2025
| Note Comparative year information Year ended 31 March 2024 Income from: Donations Generating funds Consultancy fees Rechargeable income and packs Charitable activities: Subscriptions Grants and service delivery contracts 2 Insurance premiums Total Expenditure on: Raising funds Charitable activities Total 3 Net movement in funds Reconciliation of funds Total funds brought forward Total funds carried forward |
Unrestricted funds £ 1,180 146,816 46,358 193,831 26,958 103,348 518,491 40,892 443,195 484,087 34,404 (90,959) (56,555) |
Restricted funds £ - - - - 127,923 - 127,923 - 127,923 127,923 - - - |
Total 2024 £ 1,180 146,816 46,358 193,831 154,881 103,348 646,414 40,892 571,118 612,010 34,404 (90,959) (56,555) |
|---|---|---|---|
All of the charity’s transactions are derived from continuing activities.
The Statement of Financial Activities includes all gains and losses recognised in the year.
18
ATTEND
(A Company Limited by Guarantee)
BALANCE SHEET
AS AT 31 MARCH 2025
| Company number: 05713403 Note Fixed Assets Tangible fixed assets 9 Current Assets Debtors 10 Cash at bank and in hand 11 Net current liabilities Total net liabilities Funds Restricted funds 13 Unrestricted funds: Designated funds 14 Revaluation reserve 15 General fund 16 Creditors: amounts falling due within one year |
2025 £ 39,405 5,845 45,250 (108,185) - 17,708 (56,043) |
2025 £ 24,600 (62,935) (38,335) - (38,335) (38,335) |
2024 £ 33,791 70,698 104,489 (188,158) 699 17,708 (74,962) |
2024 £ 27,114 (83,669) (56,555) - (56,555) (56,555) |
|---|---|---|---|---|
The financial statements were approved by the Board of Trustees on 9 October 2025 and signed on their behalf by:
Bridget Foley Chair
Matthew Swan Treasurer
19
ATTEND
(A Company Limited by Guarantee)
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
| Cash flows from operating activities Reconciliation of net income to net cash inflow from operating activities Net income for the year Adjustments for: Depreciation charge Decrease in debtors Increase / (Decrease) in creditors Net cash flow from operating activities Cash and cash equivalents at the beginning of the reporting period Cash and cash equivalents at the end of the reporting period Cash and cash equivalents consists of: Cash at bank and in hand |
2025 £ 18,220 2,514 (5,614) (79,973) |
2025 £ (64,853) 70,698 5,845 5,845 |
2024 £ 34,404 4,905 (15,988) 15,269 |
2024 £ 38,590 32,108 70,698 70,698 |
|---|---|---|---|---|
20
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements For the year ended 31 March 2025
1. ACCOUNTING POLICIES
- a. Basis of preparation
Attend is governed under it Memorandum and Articles of Association. The address of the principal office is given in the information on page 1 of these financial statements. The nature of the charity’s operations and principal activities are set out on page 3.
The charity constitutes a public benefit entity as defined by FRS 102. The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland issued in October 2019, the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102), the Charities Act 2011, the Companies Act 2006 and UK Generally Accepted Accounting Practice.
The financial statements are prepared on a going concern basis under the historical cost convention, modified to include certain items at fair value. The financial statements are prepared in sterling which is the functional currency of the charity.
The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated.
b. Income
All income is included in the Statement of Financial Activities (SoFA) when the charity is legally entitled to the income after any performance conditions have been met, the amount can be measured reliably and it is probable that the income will be received.
For donations to be recognised the charity will have been notified of the amounts and the settlement date in writing. If there are conditions attached to the donation and this requires a level of performance before entitlement can be obtained then income is deferred until those conditions are fully met or the fulfilment of those conditions is within the control of the charity and it is probable that they will be fulfilled.
Grants and service delivery contracts are recognised once receivable.
Investment income is included when receivable.
c.
Expenditure
All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Expenditure is recognised where there is a legal or constructive obligation to make payments to third parties, it is probable that the settlement will be required and the amount of the obligation can be measured reliably. It is categorised under the following headings:
-
Costs of raising funds are those costs incurred in attracting voluntary income.
-
Expenditure on charitable activities comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs allocated directly to such activities and those costs of an indirect nature necessary to support them.
d. Support costs allocation
Support costs are those that assist the work of the charity but do not directly represent charitable activities and include office costs, governance costs, and administrative payroll costs. They are incurred directly in support of expenditure on the objects of the charity and include project management carried out at Headquarters. Where support costs cannot be directly attributed to particular headings they have been allocated to cost of raising funds and expenditure on charitable activities on a basis consistent with use of the resources.
The analysis of these costs is included in note 4.
21
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
1. ACCOUNTING POLICIES
e. Funds accounting
- Unrestricted general funds are funds which can be used in accordance with the charitable objects at the discretion of the Trustees.
Restricted funds are funds that can only be used for particular restricted purposes within the objects of the charity. Restriction arises when specified by the donor or when funds are raised for particular restricted purposes
Designated funds represent funds invested in fixed assets. The designated fund balance has been represented to ensure that fund balance stated accurately reflects the designation policy adopted by the Trustees.
The revaluation reserve represents the uplift in value of tangible fixed assets and do not form part of the charity’s freely available reserves.
f. Tangible fixed assets
Tangible fixed assets are stated at cost less depreciation. Expenditure on items below £1,000 is not capitalised. Depreciation is provided at rates calculated to write off the cost less estimated residual value of each asset over its expected useful life as follows:
Equipment Over 3 years straight line Furniture Over 4 years straight line
The Chain of Office was initially included at valuation when received as a donation, the Trustees will review this valuation, with assistance from external valuers, on an annual basis and impair or revalue if required.
g.
Debtors and creditors receivable / payable within one year
Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impairment are recognised in expenditure.
i.
Taxation
The company is a registered charity and is therefore entitled to the exemptions from corporation tax afforded by section 505 of the Income and Corporation Taxes Act 1988. Accordingly, there is no corporation tax charge in these financial statements.
j. Going Concern
The Trustees assess whether the use of going concern is appropriate, i.e. whether there are any material uncertainties related to events or conditions that may cast significant doubt on the ability of the charitable company to continue as a going concern. The Trustees make this assessment in respect of a period of at least one year from the date of authorisation for issue of the financial statements.
The Statement of Financial Activities indicates that the charitable company returned a net surplus of £34k during the year ended March 2025, reducing the net current liabilities at the year end date to £84k. Whilst this is predominately due to our funding model with membership fees paid in advance for the year, and has historically been managed by the charity, we still consider this as an area of potential uncertainty given the nature of overdrawn funds at the year end. This could cast doubt on the charitable company’s ability to continue as a going concern if membership income and other income streams do not materialise. Upon review of the above and future forecasts and cash flows we have reviewed in preparing these accounts, we are satisfied the charity is a going concern
22
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements For the year ended 31 March 2025
1. ACCOUNTING POLICIES
k. Judgements and key sources of estimation uncertainty
Accounting estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.
The following judgements (apart from those involving estimates) have been made in the process of applying the above accounting policies that have had the most significant effect on amounts recognised in the financial statements:
Useful economic lives of tangible assets
The annual depreciation charge for tangible assets is sensitive to changes in the estimated useful economic lives and residual values of the assets. The useful economic lives and residual values are re-assessed annually. They are amended when necessary to reflect current estimates, based on technological advancement, future investments, economic utilisation and the physical condition of the assets. See note 9 for the carrying amount of the property plant and equipment, and note 1.h for the useful economic lives for each class of assets.
There are no key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year.
Bad debts
Debtors are regularly reviewed for recoverability, any debts which in the opinion of management are not recoverable are provided for as a specific bad debt.
There are no key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year.
23
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
2. GRANTS AND SERVICE DELIVERY CONTRACTS
| Current year - 2025 City Bridge Trust – ABI Navigation Enfield NHS – iCan Project Enfield NHS- Stroke Project February Foundation Garfield Weston Foundation Headley Trust Heritage Grant ILM Volunteer Management Masonic Foundation PF Charitable Trust Trusts Under £5,000 Prior year - 2024 City Bridge Trust – ABI Navigation Enfield NHS – iCan Project Enfield NHS- Stroke Project February Foundation ILM Volunteer Management Masonic Foundation PF Charitable Trust Trusts Under £5,000 3. ANALYSIS OF EXPENDITURE Current year - 2025 Raising funds Charitable activities: Projects Membership ABI Academy |
Unrestricted funds £ - - - - - - - 17,136 - 5,000 7,400 29,536 Staff costs £ 31,193 165,686 63,528 39,296 19,287 318,990 |
Restricted funds £ 42,968 40,295 45,896 - 10,000 36,000 49,958 - - - 2,800 227,917 Unrestricted funds £ - - - - 3,880 6,598 5,000 13,680 29,158 Direct costs £ 8,130 130,082 137,658 6,275 6,781 288,926 |
Total 2025 £ 42,968 40,295 45,896 - 10,000 36,000 49,958 17,136 - 5,000 10,200 257,453 Restricted funds £ 31,633 40,394 45,896 5,000 - - - 2,800 125,723 Support costs £ 14,247 75,450 28,930 17,881 8,867 145,375 |
Total 2024 £ 31,633 40,394 45,896 5,000 - - - 3,880 6,598 5,000 16,480 154,881 Total 2024 £ 31,633 40,394 45,896 5,000 3,880 6,598 5,000 16,480 154,881 Total 2025 £ 53,570 371,218 230,116 63,452 34,935 753,291 |
|---|---|---|---|---|
24
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
| 3. ANALYSIS OF EXPENDITURE Prior year - 2024 Raising funds Charitable activities: Projects Membership ABI Academy |
Staff costs £ 23,910 150,206 48,685 23,594 16,341 262,736 |
Direct costs £ 6,030 79,823 137,954 3,738 1,377 228,922 |
Support costs £ 10,952 68,841 22,265 10,832 7,462 120,352 |
Total 2025 £ 40,892 298,870 208,904 38,164 25,180 612,010 |
|---|---|---|---|---|
All costs are allocated between the expenditure categories noted above on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly, others are apportioned on an appropriate basis, for example, time spent, per capita or floor area.
4. OTHER COSTS
| 4. OTHER COSTS Consultancy Travel and subsistence Office rent, facilities and insurance Equipment maintenance and support Printing and stationery Accreditation fees Depreciation Telephones Other Governance costs (note 5) 5. GOVERNANCE COSTS Auditors’ remuneration - current year - prior year – under / over provision - Non -audit services Travel and accommodation |
2025 £ 1,544 31,956 34,911 27,420 6,535 3,088 2,514 6,216 8,678 22,513 145,375 2025 £ 16,944 465 1,500 3,604 22,513 |
2024 £ 1,391 13,486 36,474 23,301 8,058 2,887 4,905 6,328 4,725 18,797 120,352 2024 £ 16,400 - 1,415 982 18,797 |
|---|---|---|
6. TRUSTEE REMUNERATION AND REIMBURSED COSTS
Trustee Indemnification Insurance has been taken out in the year, the cost of which is included within Attend’s core insurance premium. £741 of travel expenses were re-imbursed to 4 trustees (2024: £539 – 3 trustees).
25
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
7. STAFF
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|---|---|---|
|Staff costs|2025|2024|
|Staff costs during the year were:|£|£|
|Wages and salaries|257,747|224,898|
|Employers’ National Insurance|28,038|19,240|
|Pension costs|33,205|18,598|
|318,990|262,736|
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Staff numbers
The average number of persons employed by the charity during the year was as follows:
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||||
|---|---|---|
|2025|2024|
|no.|no.|
|Staff|6|6|
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Higher paid staff
The number of employees whose emoluments as defined for taxation purposes, amounted to over £60,000 in the year was as follows:
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||||
|---|---|---|
|2025|2024|
|no.|no.|
|£80,001 - £90,000|-|1|
|£90,001 - £100,000|1|-|
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Key management personnel
The key management personnel of the charity comprise the Trustees and the senior leadership team. The total amount of employee benefits (including employer pension contributions and employer national insurance contributions) received by key management personnel for their services to the charity was £192,879 (2024 - £175,788).
8. MOVEMENT IN FUNDS
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|---|---|---|
|2025|2024|
|This is stated after charging:|£|£|
|Depreciation|2,514|4,905|
|Auditors remuneration - audit|17,409|16,400|
|Auditors remuneration – non audit fees|1,500|1,415|
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26
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
| 9. FIXED ASSETS Cost / Valuation At 1 April 2024 At 31 March 2025 Depreciation At 1 April 2024 Charge in year At 31 March 2025 Net book value At 31 March 2025 At 31 March 2024 |
Chain of office £ 24,600 24,600 - - - 24,600 24,600 |
Equipment £ 40,326 40,326 37,812 2,514 40,326 - 2,514 |
Total £ 64,926 64,926 37,812 2,514 40,326 24,600 27,114 |
|---|---|---|---|
The valuation of the Chain of Office was made by Jon Winter, a professional valuer, on an open market value for existing use basis on 31 March 2021.
| 10. DEBTORS Trade debtors Prepayments and accrued income 11. CREDITORS Trade creditors Other tax and social security Accrual and deferred income Other creditors |
2025 £ 31,060 8,345 39,405 2025 £ 38,997 33,471 29,709 6,008 108,185 |
2024 £ 25,689 8,102 33,791 2024 £ 68,395 27,040 89,571 3,152 188,158 |
|---|---|---|
27
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
| 12. DEFERRED INCOME Deferred income is included within: Creditors due within one year Deferred income at 1 April Released from previous years Resources deferred in the year |
2025 £ 11,265 72,171 (72,171) 11,265 11,265 |
2024 £ 72,171 50,516 (50,516) 72,171 72,171 |
|---|---|---|
Deferred income relates to subscription income received in advance of the next financial year.
| 13. RESTRICTED FUNDS Current year - 2025 ABI Navigation Enfield Stroke Project Friends of Care Homes Friends Voices Prior year - 2024 ABI Navigation Enfield Stroke Project Long Covid Clinics |
Balance at 1 Apr 24 £ - - - - - Balance at 1 Apr 23 £ - - - - |
Income £ 55,768 86,191 36,000 49,958 227,917 Income £ 36,633 86,290 5,000 127,923 |
Expenditure £ (55,768) (86,191) (36,000) (49,958) (227,917) Expenditure £ (36,633) (86,290) (5,000) (127,923) |
Balance at 31 Mar 25 £ - - - - - Balance at 31 Mar 24 £ - - - - |
|---|---|---|---|---|
ABI Navigation
Funds to support our ABI Navigation project that has been supporting ABI survivors since 2009
Enfield Stroke Project
Funds to support our projects supporting stroke survivors in the London Borough of Enfield
Friends of Care Homes
Funds to develop the capacity of local volunteering groups in care homes
Friends Voices
Funds to support our project capturing the oral histories of volunteers in local groups.
Long Covid Clinics
Funds to help support people living with Long Covid.
28
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
| 14. DESIGNATED FUNDS Current year - 2025 Regional branches: Scotland Prior year - 2024 Regional branches: Scotland |
Balance at 1 Apr 24 £ 699 Balance at 1 Apr 23 £ 699 |
New designations £ - New designations £ - |
Designations released £ (699) Designations released £ - |
Balance at 31 Mar 25 £ - Balance at 31 Mar 24 £ 699 |
|---|---|---|---|---|
While each region has a facility to raise funds in respect of Attend’s local activities. These funds are held in a separate account by the regions and can expended in the furtherance of the charity’s activities. The pandemic has meant that local fundraising and activities have been curtailed, and any remaining funds now form part of the general reserve. The only exception is Scotland.
| 15. REVALUATION RESERVE Current year - 2025 Revaluation reserve Prior year - 2024 Revaluation reserve |
Balance at 1 Apr 24 £ 17,708 Balance at 1 Apr 23 £ 17,708 |
Revaluation £ - Revaluation £ - |
Balance at 31 Mar 25 £ 17,708 Balance at 31 Mar 24 £ 17,708 |
|---|---|---|---|
The revaluation reserve represents the uplift in value of tangible fixed assets and do not form part of the charity’s freely available reserves.
16. ANALYSIS OF NET ASSETS BETWEEN FUNDS
| Current year - 2025 Fixed assets Current assets Current liabilities Prior year - 2024 Fixed assets Current assets Current liabilities |
Unrestricted funds £ 6,892 44,551 (108,185) (56,742) Unrestricted funds £ 9,406 103,790 (188,158) (74,962) |
Designated funds £ - 699 - 699 Designated funds £ - 699 - 699 |
Revaluation reserve £ 17,708 - - 17,708 Revaluation reserve £ 17,708 - - 17,708 |
Total £ 24,600 45,250 (108,185) (38,335) Total £ 27,114 104,489 (188,158) (56,555) |
|---|---|---|---|---|
29
ATTEND
(A company limited by guarantee)
Notes to the Financial Statements
For the year ended 31 March 2025
17. COMPANY LIMITED BY GUARANTEE
The Charity is limited by guarantee and accordingly has no share capital.
The liability guaranteed by each member is £1. The authorised membership of the company is unlimited. At 31 March 2025 the membership was 9 (2024: 9).
18. RELATED PARTY TRANSACTIONS
Payments totaling £21,709 (2024: £14,000) were made to Catherine Wood in respect of consultancy services for project delivery. These payments are totally funded from grant payments specifically for the work she delivers. Catherine Wood is the spouse of David Wood the CEO of Attend. At 31 March 2025 there was £nil outstanding between Catherine Wood and the charity (2024: £nil).
Payments totaling £17,158 (2024: £17,153) were made to Christopher Wood in respect of consultancy services as an iCan Project Navigator. These payments are totally funded by a contract with Age UK Enfield. Christopher Wood is the son of David Wood the CEO of Attend. At 31 March 2025 there was £nil outstanding between Christopher Wood and the charity (2024: £nil).
| 19. COMMITMENTS UNDER OPERATING LEASES The charity had the following operating lease commitments: Within one year |
2025 £ 20,855 |
2024 £ - |
|---|---|---|
30