2021-03-31-accounts

(4 Company Limited by Guarantes} ANNUAL REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2021

Charity Registration Number 1113067 Registered Company Number 05712483

AZETS AUDIT SERVICES Greytown Heusa 221/227 High Street Orpington Kent BR6 ONZ

ATTEND (A company Limited by Guarantes}

CONTENTS

	Page
Reference and Administrative Detalls	1
Chair's Foreword	2
Report ofthe Trustees	3-15
independent Auditors’ Report	16-18
Statement of Financial Activities	19-20
Balance Sheet	21
Statement of Cashflows	22
NotestctheFinancialStatements	29-at

1

ATTEND {4 Company Limited by Guarantee)

REFERENCE AND ADMINISTRATIVE DETAILS

Patron	HRH The Duke of York	HRH The Duke of York	HRH The Duke of York
Presidant	Baroness Finlay of Llandaff
Vice Presidents	Lady Aird LVO (Appointed4 March 2021)
	Nirs Anon Davies MBE
	Miss Christina Gameron (Appointed 4 March 2924)
	Lord Patal KT of Dunkeld
	Baroness Emerton ofTunbridge Wells & Clerkenwell DBE OL
	Dame Elisabeth Hoodless DBE
	Rt Revd & Rt Hon ReyDame Sarah MullallyDBE
	Rt Hon Baroness Jay		of Paddingtan PC
	Rt Hon Lerd Barry Jones KBE ofVales
	Pamela Morton OBE
	Mrs Margaret Walker
	Sir William Wells KBE
Chalr	Mrs Bridget Foley
Deputy Chair	Ms Lilian Gwens
Treasurer	MrMatthewSwan BEM
Trustees	Ms Julie Drew
	Mrs Bridget Foley
	Mr Simon Needham
	Miss Lillan Qwens
	Mr Staphen Redman
	Mir Kenneth Rees
	Miss Nikki Squalch
	Nir Matthew Swan BEM
Senior Leadership Team	Mr David Wood OBE		- Chief Executive
	Ms JanatSimpson	=	- CHficeManager, Executive Assistantto Chalrman &
	Chief Executive
Principal Address	11-13 Gavendish Square
	Londen
	W1G QAN
IndapendentAuditor	Azets Audit Services
	Greytown House
	221/227 High Streat
	Orpingten
	Kent BR6& ONZ
Banker	Barclays Bank ple
	PO Box 216
	Brightwell Caurt
	Marlasham Heath
	Ipswich
	Suffolk IPS 3PW
Solicitor	Antheny Collins LLP
	134 Edmund Street
	Birmingham
	B32ES

2

ATTEND {A company Limited by Guarantee}

CHAIR’S FOREWORD

“We are all here on earth to help others, what on earth the others are here for, | don’t kre."

John Foster Hall

We have lived through 12 months of times when we have all been unsure what will be happening from one day to tha next. Everything has felt sa uncertain, our confidence has been stretched to the limit, and many people have felt that they should not, or were too unsafe, to leave their homes. Many have had to stop their usual routines, and some member groups have found themselves suspending their volunteering until things became clearer.

In stark contrast, other member groups have found themselves to be busier than ever, recruiting more valunteers, and putting in more hours and halping more people: the stories of their endeavour are heart-warming and moving. They have helped their communities in so many new and practical ways.

Alt the offices in Landon, our primary urge in the last 12 months has been to help more, but the reality is that wa soon realised that to give the best support, we had to help differently, We needed to be as creative as we could with all the new challenges.

Much of our practical projact delivany. and training had ratiad on being face-to-face in either our offices, or aut around the country. Atthe end of the twelve months, | arn looking at an organisation that not only delivers its projects virtually but has algo piloted much of its online learning offer toa. Alongside that, we have remodeled and reduced aur offica space. Additionally, | am very proud of the new befriending service, the core of which is focused on our existing beneficiaries, and so supports a wide range of vulnerable people in their own homes.

| naed ta say a huge thank you to sa many people for simply not "giving up.” VVve really have appreciatad the encouragement of cur President and Vice Presidents. The optimism and determination of my fellow Board members has shone thraugh, Alongside this, the staff have showed a practical and selfless enthusiasm, We know we are having ta change, and that is the only way we will get through this. While we may be different, we know we will also be better. Certainly, as an organisation, we have weathered the last twelve months successfully. While we are approaching an uncertain future: like many we recognise that neither as individuals nor as an organisation can we becoma consumed by our own fears and anxielles. Picking up on John Foster Hall's sentiments, we are putting all our energies into helping others: be it member groups, students, project beneficiaries or volunteers. Truly, we appreciate “we are here on earth to help others.”

Bridget Foley Chalr

2

ATTEND (A company Limited by Guarantee)

.

REPORT OF THE TRUSTEES

The Trustees, who are also directors, present their Annual Report together with the Audited Financial Statements for the year ended 31 March 2021. The trustees havé adopted the provisions of the Statement of Recommendad Practice {(SORP) “Accounting and Reporting by Charities" (FRS 102) in preparing the annual report and financial statements of tha charily. The financial statements have been prepared in accordance with the accounting policies set out in notes ta the accounts and comply with the charity's governing document, the Gharities Act 2011 and Accounting and Reporting by Charities; Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK & Republic of Ireland published on 18 July 2014 and updated by Bulletin 1 & 2,

OBJECTIVES AND ACTIVITIES

STRATEGIC REPORT

An Image of tha world we would like to create

Our vision is 4 werd of healthy communities supported by active individuals.

We believe that the world is a better place when no one feels like a "service user. A world where averyone werks logether, and with a wider objective than just themselves, to build a better society for all. That may be a real croasssection of people together, such as with our member groups in hospitals, or one distinct community af interest, like our work Supporting pecple with an acquired brain injury.

It is important to Understand that this is all about communitigs. We can think about those as gither geographical locations, or communities of interest, However we define that community though, support is not just a whim or Passing fancy, and equally it isn’t as a result of some funding becoming available. It is about a commitment and loyalty that spans decades, often with the leadership of the same individuals, or those to whorn that baton has been carefully handed over te.

VWehat wa do

Attend supports and expands the vital roles that volunteers play in creating healthy communities.

We believe that the "gif? relationship is really important in both shaping and supporting a healthy community. All our wark has a gift relationship embedded in it, be it giving time, experience, or money. We believe that isn't always easy for people, especially if they face challenges themselves and so we are particulary keen to support communities that are underrepresented. This may be people that face physical or mental health issues. It may be people who are challenged by poor home circumstance, education and financial challenge

The “golden thread" that runs through everything we do, is that value is added to our work through the involvement of volunteers. We also try and improve the effectiveness of the voluntary contribution of individuals and organisations through the development of relevant knowledge and skills. Our support extends to providing the backoffice functions of community organisations with servicas such as advice and insurance,

Haw wa do it

We achieve our mission by working in three key areas:

• « We deliver projects: we deliver voluntesring that supports Innovation and sets a standard for volunteering. We take risks sq that those we support don't have to.

• « We support those volunteering: membership provides the networks, resources, and expertise that they need to grow and increase their impact in a rapidly changing environment,

• • We spread the word: through conferences and an extensive range of training programmes we can improve volunteering that supports healthy communities, and ensures the Potential of communities is realised.

Over 70 years our contribution has distilled into these thras workstreams above. Thase workstreams are welldeveloped and all hava a history of at least 20 years, We have proved wae have the expertise to help in them all.

4

ATTEND {A company Limited by Guarantee}

REPORT OF THE TRUSTEES

What's important to us

Our values drive all we do. They are:

----- Start of picture text -----
Dream Big
Care Always
Be Brave
Deliver More
|ststsisédrsC febeeshi | Projects | Training & Development
We want to see We want to see Hose We want fo see development
vibrant, independent whose voices are seldam | aoporunities that are avaiable in
veluinteering onnging fieard designing projects other sectors, available to staff and
Dream Big communities to fife. We | fo help their communities | organisations in the voluntary and
beleve they are vitalio | thrive. We will halp them community sector
a healthy NHS _io be the difference
----- End of picture text -----

• « ‘We believe itis important to “dream big" where the contribution of independent valunteers is caneerned, There are many ditferent models of volunteering, but we are the champions of "volunteers led and run" organisations. Not everyone wants to be a small cog in a big engine, simply delivering tasks. Our voluntears ara strong and determined people who know and care about their communities both inside and around the NHS. Ye believe these organisations are often misunderstood, and so disregarded by the statutory sector. We believe thair centribution needs ta be fostered and encouraged, and that ground up projects are more likely ta make a difference and for a4 longer time, te the challenges that health faces.

• « We have been establishing leading and supporting projects for 20 years amongst groups of people whe don't believe that there is a space in society far their contribution, or that their unique perspective is valued. We want them to have the courage to "dream big” and will encourage them in expressing those drearns and turning them inte reality,

• = In local voluntary sector organisations, staff and volunteers often don't have the lime lo “dream big" about developing their learning. Even if they do, there dan’t seer to be courses that are deliverad in a styla and language they can identify with, and if they are tha cost is prohibitive.

Listening to them, our dreams is there will be profassional routes, accredited and affordable courses, which are accessible and meet their nesds. Our commitment is do as much 45 we can to make that 4 reality,

----- Start of picture text -----
__| [Membarship] We will snand lime | ProjectsWe will watk alongside TrainingOur distinctive& Davelopmenthallmark will be |
listening to our those wit our projects daveloping oroducts taitored te the
members, serve and fogether bulld a | Unique needs of fhe valuniary
communicating i a Word tavored fo their sector and meeting standards for
Care Always way thai meets heir needs, and nat expect extemal accreditatiart.
needs, and heiping them te comply with a
them achieve ther world that doesn't wark for
goals. We wit not give | therm.
Up, ever wher fey
feel tke if.
----- End of picture text -----

• » Many of our older member groups have been in existence for decades, The world, and its fast-changing pace can fasl challenging. Particularly with the pandemic, for some can make them question the relevance of their contribution, and even if it is still wanted,

With lave and patience. we will listen to their journeys showing them the understanding and respect they deserve. We will ancourage them, share ideas where it is appropriate, and help them not to lose sight of the difference they have made, and their potential to still make a differénce in the future,

• e We appreciate that our word and life experiences may be very different from those involved in our projects, We know we may nat always understand, and their experiences may frustrate them,

• Wa can commit to caring though and caring no matter how challenging the situation may seem,

ATTEND (A company Limited by Guarantes} REPORT OF THE TRUSTEES

• » We will not just deliver courses that other people have designed because it is easier. Equally, we are committed to giving our best to meet the needs of thase who are sitting in the training room with us, before they arrive, while thay are there, and after they have left. We commit ta sharing the very best of cur experiences, and adapting our slyle to meet the needs of the learners. We will always make ourselves available outside of the formal sessions to help further.

----- Start of picture text -----
Training& Development
Ao mattar what it We wont be foo scared to | We wil develog prograntimes for the
takes, we will support consider anything. We wit | differance they wil make to
Our member groups it | ollot projacts where there people's lives, not for their ineante
Be Brave their individual may not be a guarantee of | potertiat
foumeys and face any | success, Out fhe potential
challenges alongside olfference is
them. Me are transformational for that
committed to their Goninurity.
SUCCESS,
----- End of picture text -----

• Conversations with members indicate they can feel overwhelmed: il may be an employee af another organisation, or the demands of a funder, and they can be powerless, and dateated,

The challenges they face may seem unsurmountable, but we commit to standing alongside tham, and championing their contribution, even when we toa share their faar,

• « We will be confident in our knowledge skills and experience and i any community seeks our halp, we will consider ways in which we can encourage them in their journey as long as it involves volunteering, and is in health and social care, We will straich ourselves to help athers succeed

• « When considering new training packages our first priority will not be how marketable we think It will be, ar the maney it might make, but the vatue it will have in changing the lives of the delegates, and those they come into contact with. Ye will invest our time and emotion to help make the differance needed.

----- Start of picture text -----
Membersiii Projects Training& Devetopment
We believe that Whatever the challenges, | Personally, and as a team, we will
whatever (heir age, knock-backs, or obstacias | fear and keap on feaming, to
expenence Or we will Keep on trying for ensure we are always shang the
Deliver More background, focal the sake of fhose wha best and most hefpful approaches
groups of vovunteers feed us, Thay deserve fo imorove fhe tives af indneduals
can change fhe world better, and we wil make if | and organisations
for fhe better. We will batter.
give them the
comminent aad
expertise they deserve
to do this to ihe best of
their abilr
----- End of picture text -----

• We believe that our contribution is based on more than a contract, it's about relationship. The reality is that to help our member groups this often is the most significant foundational elernent in enabling us to support them,

We recognise our member groups eften don’t functian between 9am and Spm on a Monday to Friday, and our service may néed ta be flexibla ta meet their needs. We also understand that face to face mestings will often be the most helpful.

• ¢ We know that some projects will take a long time ta gain momentum, and that funders may be sceptical about their value. For everyone, it may feel like a huge investment in time and energy, Once we have committed to a baneficiary group, we will maintain a positive spirit ta keep encouraging them and do our best to help them achieve their goals.

• e« Just berause something works once or with a particular client group, we wiil not rest on our laurels. Ve will constantly review our course cantent and approaches to ensure our courses make the best impact they can.

6

ATTEND {A company Limited by Guarantee) REPORT OF THE TRUSTEES

What we are doing to achiaya that

This year of challenges has proved our detenmination and commitment ta the community in helping it thrive.

Alongside this, we nave tasted our creativity to the limits as we heave reviewed and redesigned services to ensure our beneficiarles needs are best met.

Creating a Contemporary Membership Service

These twelve months has offered more challenges to our member groups than at any other tlme since (he foundation of the NHS. Ve are always sad to hear of groups closing dewn, and endeavourta support in any way that we can throughout this process. We also recognise that a huge amount of history exists in our groups. We feel very passionately about the story our Member Groups have to tell, and sa in the upcoming year will be continuing to logk at ways in which their histories can be captured and shared.

Fer other groups, they are just starting their history, As the werld of healthcare movas more and more into the community our Membership Service must tao and draw upon the years of experience ta support local groups in the bast possible way taday.

New Member Groups continue to join Attend, and we now have a more diverse portfolio of members than we ever had before. Support for such wonderfully diverse groups requires us toa adapt and look at the ways in which wa can best provide support. As the sector continues to batlle against diminishing finances, we continue to offer a referral incentive for Member Groups which allowed them to claim back part of their subscription if they referred another organisation. This has led to a greater dialogue with a number of Member Groups, and also new members.

A Nurturing Environment te Projects

Project wark remains one of the vital pillars of Attend. This {not 3a} brief narrative will run through seme of the activities Ehat are al the heart of wha Attend is today. What we de is pilot projects which are perceived as difficult.

‘Boing’ involves risk, and every tirne we try to make the world a better place for psople whe have been left behind in sore way, we jain with them in facing an uncertain future. Gur experience in managing this risk, delivering projects, anc supporting those around us increases every time we try. We recognise that taking risk is not always understood by others, but itis the only way we ean change things fer the better, and we are cormmitied to it.

Perhaps no project represented a bigger risk than when we began our work supporting people with a brain injury back in 2008. At the time, we did not know tha beneficiaries, we knew little about the challenges they face, or the best ways ta suppart them to overcome these challenges.

What we saw was a group of people who had been let down and they told us what they needed to support them had no service te support them. So, we focussed on what we did know, and what we could do:

• « We knew about volunteering, and the beneficial effect it can have on people e Wa knew how to support people through training, and help them achieve their goals » ‘jWe knew that a healthy community exists when everyone plays a part, and we had experience in supporting peopls to play their part

• » We could learn about the beneficianes, and upskill our staff in relevant areas so that they can support them

• . We could work hard * We could care e = We could commit to leaming and improving as we delivered the service, ensuring that we evaluate our « = wark, and leam from the lessons . We could be determined, and nat give up.

f

ATTEND (4 company Limited by Guarantee} REPORT OF THE TRSUTEES

Acquired Brain Injury (ABI)

Attend ABI services have continued to develop and support an increasing number of Individuals with an acquired brain injury over the past year. Te adjust ta the pandemics Jock down regulations, the services have transilloned to an accessible remote delivery, where 4:1 support is provided virtually. The services we currently deliver are:

e AB! Navigation This service is designed to seamlessly support individuals after hospital discharge into accessing the right services at the right time. As research indicated that support early on meant better outcomes for people with a brain injury and for thei loved anes, we responded to the need through fhe creation of this service. Brain injury survivors are now able to receive this assential support via telephone or virtually.

¢ Open Job Club Supports peaple who ara considered ta ba farther away frem work. but wha hape to return te employment. Parttime or work experience roles may be the focus of beneficlarles attending the service. This was established after meeting individuals who were looking for specialist vocational support but were either ineligible or unable to access other intensive retum-te-work help. This service now includes 1:1 vocational support via Zoom video conferencing, where brain injury survivors can additionally practlee improving thelr IT skills and virtual interviewing.

e Step-Up

“| looked around the rogm and thaught, this is going to be me for the rest of my tife"

This was said by a young person with an acquired brain injury about their time in a residential rehabilitatian group with much older adults who were séverely impaired. Supporting peaple with a brain injury to discover the opportunities available to them whila working alongside people their own age is at the heart of the Step-Up project. In the pilot year, the young adults reported an overall increase in confidence and reduced feelings of isolation. Young adults can pow access the service entirely virtually, to pave the way for a brighter fuluire.

« Garers Programme A brain injury is a family diagnasis and changes the lives of many people. Through supporting all of the peaple invalyed, there are better outcomes far the person with a brain injury and can ensure that their family, fiends, and carers feel less isolated and overwhelmed. Virtual services are offered for carers to learn, connect, and grow.

• Batter Paid Work Supporting people with their progression in the workplace is often overlooked and people with a brain injury can often remain in |ow-paid work bacause of it. We have developed a service that vill tackle this challange by not anly supporting people who have a brain injury, but the organisations that ernploy them. We reach out to organisations across Londen and provide the essential todls which can help beneficiaries into achieving better paid work.

e Money Management

One in five UK adults state that thay hava money issues and that their mantal health has deteriorated as a resull. On top of this, brain injury survivors often find it more difficult to manage their finances after their injury. To tackle this issue, we developed a seres of training sessions aimed at improving financial skills

« Social Activities {through f4ABl) “Someumes | just want to socialise, but | can never afford to." Why should support be so outcome focused for those who actess it? We believe that some of the most important work that can be dane in the community produces “softer’ autcomes. None more so than tha social activitias run by our user-led sister charity fAAB1 (Friends of Attend ABI). People can come and socialise, visit London attractions, learn an instrument, participate in conversation classes, play Subbuteo, create arts & crafts, try Tai Chi, watch films, and many mare — all for free. All our activities are now delivered virtually, so that anyone can access therm at any time. Attendees aren't beneficiaries, they are ‘friends’

8

ATTEND {A company Limited hy Guarantes} REPORT OF THE TRUSTEES

Stroke Sarvices

Community Stroke Service

This project is delivered by the Stroke Navigator role. The service supports people living in Enfield, who have had a stroke, when they are discharged from hospital and checks in with them at set point during their recovery. The servine alsa supports people with difficult tasks, such as laborious and daunting benefit applicatiana and applying for "Blue Badge" parking permits. This service also conducts the six-month post stoke reviews and sign-posts clients to other rglevant services and activitles that will benefit tham on their road to recoveny.

The Stroke Café was launched in 2019 where people can drop in to socialise and get support and advice if required. 4s we have been unable to meet in person, it was decided the Stroke Café would became virtual. We have a weekly zoom meeting on a Tuesday afternoon. It took pecple a while to get used tp zoom but we are now seeing many of our old members every week as well as new people joining us ragularly. These include stroke survivors and their family mernbers and carers.

iCan

The ian Service is run jointly between Attend, Age UK Enfield and two other providers. It aims to provide a seamlessoffers an individualisedservice of supportapproachand signpostingto increasingforconfidence,vulnerable adultsreducinglivingIsolation,with theandeffectsimproving ofa stroke.access Theto serviceother BeIVices.

Throughout the covid-19 pandemic, the servica has continued to receive referrals and has maintained its delivery by changing the way clients are supported. Most contact has been continued by telephone, but the weekly Stroke Café has maintained its presence online and has increased in attendance during the months of lockdown. Several clients attending the Stroke Café have commented that they have felt very isolated but that the Stroke Café gave them something to focus on and lock forward ta.

Care Homes Project

The care homes project continves to grow and build links with the local community. They have run programmes invel¥ing young peaple with NES (National Citizenship Service) and also with businesses including AAR, Heathrow Express and Eisai. Wa have continued to work with schools, colleges and local faith-based organisations wha are regulady invelved at the care homes.

Each group has raised at least £10,000 for each home and in some homes much more than this. Projects that have been funded and supported include trolley services, dementia cafes. and of life sitting projects, gardening projects, music, arts and dance projects.

They have also fundraised to purchase itams to improve the lives of residents. They are always looking at what added extras can be provided to make the homes a betier place. This could include itams for the garden, improving @ Space within the home or purchasing sensory equipment,

Alongside this, two projacts have been run simultanecusly in supporting residents with dementia, and providing éducation support, and community links to suppart the spiritual care of residents,

The Frends Groups are all independent registered charities, and their aim is ta increase community engagement to improve the lives of residents. We have recruited many dedicated volunteers who really care about our residents and what we are trying to achieve. It is wondarful to see how volunteers spending quality time with residents can bring a smile to their faces.

This year these groups continued to raise funds. Items particularly requested have been toiletries and treats far the residents,

This project currently worka with 3 Cara Hame providers - HC-Ona, Avery Health Care and Care UK. We have also begun work with a further smaller provider. We have had NCS visit a number of homes and the young people have fundraised, completed gardening projects and spent time interacting with residents.

It has been inspiring to see how the Friends can make a positive difference to residents’ everyday lives in care hames and we will be working to build on this,

In the fortheoming year we look forward to working hard and using our increasing experience te take the risks that bthers may not, in order ta create healthy communities supported by active individuals. We are Attend. We ‘do’

g

ATTEND (A company Limited by Guarantee) REPORT OF THE TRUSTEES

Mental Health Project

Last year, following the handover of the Springfield project, we were working with Chase Farm Hospital in Enfield and with Camden Council to develop two mental health projects that would benefit people both in hospital and in the community. Due to the Covid-19 pandemic both projacts have had ta be put on hold, however as the pandemic progressed it became obvious that some people, already accessing our other client facing services, were struggling with Isolation and associated anxiety. In response to this need, and considering different ways of working, wa created the Attend Befriending Service. This new service uses both volunteers and staff to befriend and come alongside people who are isolated at home, elther by phone, zoam or doorstep visiting. We have also extended the service Lo include support ta people in Gare Homes by visiting individual residents using the hames visiting hubs. This service, which is still In its early stages of development, has already enriched the lives of people struggling ta manage throughout lockdown and itis anticipated that going forward into next year we will be able to grow this service to reach out to more peopla by including fare to face visits and support to people at the end of life.

Expand Our Education and Research Function

This year has seen the biggest change in the way Attend delivers its services. While it continues to deliver training ta the sector, spreading the word and evidencing best practica, the past year has seen the training arm of Attend deliver everything on-line.

Individuals have attended open courses and 1-1 support has been available to ensure that they complete their qualifications. Qrganisations have alsa been offered tailored, in-house courses, which ensure that management staff have the requisite skill set for their role.

The principal accreditatlans have been:

• [LM Acereditéed Qualifications in Volunteer Management

• • ILM Endorsed / Development Programmes - CMI Accredited Qualifications in Management and Leadership for those managing volunteers. - IGF Accredited Introduction te Coaching

Itis hoped that in the near future we will return to delivering the MHFA 2-day Mental Health First Sider course. As an organisation, we felt this is most effectively deliverad face-to-face and 36 did not move te the on-line model,

Assured and Consistent Dalivery

Despite the difficulties in running an organisation during a pandemic, we have continued to deliver and irnprove on the following quality measures:

• Gonsistent delivary of services to clients using a variety of different methods including telephane and online assessment and support, online cafes for stroke and dementia clients and online therapies.

• • Qurrebust and consistent programe of audit and review now includes an enhanced health and safety audit which includes infection control measures,

• More frequent online staff meetings which promote quality, service davelopment and staff support. These have taken on an increased importance with more staff having to work from home.

• • Anannyal business plan that focuses on all aspects of service delivery, development, and qualily improvement and which has bean further daveloped to include the Befriending service. Facilities, Fundraising and Information Technolagy.

• Amore robust and integrated Risk Register which features every area of the organisation.

10

ATTEND {A company Limited by Guarantee}

REPORT OF THE TRUSTEES

Quallty Assurance

Quality assurance is an important part of the way that Attend is led and develaped. We have a comprehensive quality management system which ensures a continuous cycle of review and improvement Over the last year this system has given Altend clarity and confidence that the services we nun aré able to meet their objectives and that the service we provide to Gur users can continue to meet their needs.

The quality assurance system considers: Audil, Service Development, Business Planning, User Feedback, Leadership, Staff Support and Development. Compliments and Complaints, Gonformance, Communication, Risk Assessment, Policies and Procedures.

180 S001 and Investars in People (IF) continue to provide an independent review of the services we offer and Attend has been re-accradited by bath scharmes in the past year. In addition the service we deliver is reviewed by various extemal organisations such as the Chartered Management Institute, the Institute of Leadership and Management and the Open Collage Network.

Comments on what we do well at Attend included:

• « How the organisation is led and managed

• « The values and conlest of the organisation

• « How we manage staff and develap people

• « Our quality processes « How we manage risk * The continuous improvement of our services

• e Ourfocus on the needs of our clients

• « The environment of transparency and trust within the organisation e = How we work collaboratively with external agencles « The way in which we embrace change

The Attend Business Plan feeds directly inte the quality management system and informs the development of each service, Considering potential risk as wall as positive outcomes. As a live document, this means our services can be flexible and responsive io the changing needs of our clients.

Inceme Generation

Teams are now more aware and have a better understanding on how funding is given and how their roles are funded.

There has been a shit in the way applications are submitted and there is determination to submit and hopefully be awarded with an outcome. All staff are willing to be involved in thinking about and generating further funds.

We are particularly grateful ta the following funders for their support which has made se much difference to the service we are able to offer to the wider communily.

Garfield Weston Foundation

Headley Trust Londen Freemasons Gharity PF Charitable Trust Rachel Charitable Trust Schroder Charity Trust Tha Marsh Christian Trust The N Smith Charitable Settlement Tha Rad Arrows Trust The Steven Bloch Image of Disability Charitable Trust Worshipful Company of Basketmakers’ Charitable Trust

We would like ta thank the following companies for their corporate supper:

Natwest Bolt Burden & Kemp

44

4TTEND (A campany Limited by Guarantee}

REPORT OF THE TRUSTEES

FINANCIAL REVIEW

Total Income far the year was £732,361 (2020: £780,198}. Total expenditure for the year was £629,527 (2020: £801,910). The result for tha year, before gain on revaluation of fixed assets, was a surplus of £102,834 (2020: £27,712 deficit),

The climate is very uncertain. and reductions in income were predicted and axpanditure to ba raduead. Such reductions were continued throughout the following financial year.

The leadership has been mindful during this period that any reductions in expenditure should not affect the services to clients. but more importantly the expectations of thern.

The funds at 31 March 2021 were a surplus of £26,151 (2020: £94,391 deficit}.

Investment policy

Under the Memorandum and Anticlas of Association, the charity has tha power to invest funds nat immediately required for its own purposes, in any way the Trustees see fit. The organisation has historically operated with a positive cash balance to cover eventualiles and unforeseen expenses. The banking facilities are reviewed on a ragular basis.

Raserve policy

Attend requires free reserves to safeguard the organisation and achieve the following:

• « Ensuring delays in the receipt of promised incorné do not result in the charily facing insdlvency.

• « Being able to make necessary redundancy payments in the event of funding cuts, « The option to delay termination of valuable projects that temporarily lose funding, but for which there is reasonable expectation that new funding will be forth-saming

• » The ability to survive unexpected and uninsurable setbacks and catastrophes.

The Trustees aim to hold reserves equating to £60,000 (2020: £60,000) which equated to budgeted close down costs. The balance of general funds at year and was a daficit of £19,296 (2020: deficit of £126,326).

The balance of designated funds at the year-end was £27,739 (2020: £31,935) and of the revaluation reserve was £17,708 (2020: £nilj.

GOING CONCERN

The organisation continues to monitor all of its incoming streams, and its project costs. It is also reviewing its overhead casts.

Previously, it has already made significant cuts in its staffing. The srnall core staff team is supported by a team of capable and enthusiastic volunteers. Alongside this we have a small team of consultants with specific skills and expertise needed to deliver services to the high lavel required,

The Leadership of the organisation have been faithful to its vision of over 70 years:

‘To mobilise, encourage, foster and maintain, the hummer love of the people of this Country, in the giving of Service fo supplement? the heating work of ihe staff and the State, and always ensure a humanising supnement io the work of fhe hospitals",

Captain f W Pree 1949

While it does not ignore the fact that limes are challenging, it recognises its unique role in fostering the love of local communities and remains committed ta snsuring the organisation delivers that in some form or on an on-going basis,

On this basis the Trustees consider the going concern basis for the preparation of the accaunts to he appropriate,

12

ATTEND {4 company Limited by Guarantee}

REPORT OF THE TRUSTEES

PLANS FOR 2621 AND ONWARDS

Project delivery continues to ba an essential part of who we are and what we do.

The staff continue to support those wha have been left bahind by society in some way, and are always looking for ways to help people feel like, and be, a part of their community. This has been evident in the existing projects Supporting people with an acquired brain injury, or after suffering a stroke, and alsa in the newer projects such as supporting people in Care Homes.

• Over the next year, the erganisation has set ilself a number of kay development areas:

• To continue to learn from the projects we are delivering

• To practically apply this knowledge to improve the way we wark

• To work with beneficiaries to ensure we are offering the best possible service

• To pilot naw projects that will improve the lives of beneficiaries

• • To build our reserves, and funder confidence

STRUCTURE, GOVERNANCE AND MANAGEMENT

Structure

Attend is a charity, which is registered with the Charity Commission under number 1113067, is established under a Memorandum and Articles ofAssociation dated 17 February 2006. Activities commenced on 1 April 2008 when the assets, llabilities and funds of a separate legal entity, the Natianal Association qf Hospitals and Cammunity of Friends, ware transferred to Attend.

Governance and Management

The Trustees set out on page 1 have held office during the whole period, unless othenvise stated.

|

The Board of Trustees comprises as follows:

• A Chairman elected at the Annual General Meeting;

• Adeputy Chainnan, and two further Regional Chairmen slacted from amongst the Regional Chairmen:

• » Two members nominated and elected at the Annual General Meeting; » Four members recruited from an open advert: » A Treasurer appointed by the Board.

The Board updates itself through two training days per year, which tand to focus on a particular development topic. New Trustees are inducted on a 1:1 basis, Ail policies and procedures have a regular updating process,

Key Managemant parsonnal remuneration

The Trustees consider staff listad on page 1 of the accounts as cornprising the key management personnel of the charity in charge of directing and contralling the charity and running and operating the charity on a day to day basis. During the year from 1“ April 2020. there have been no pay rises for the jeadership team.

The pay of the charity's senior leadership team is reviewed annually and normally increased in accordance with market rates.

13

ATTEND {A company Limited by Guarantee}

REPORT OF THE TRUSTEES

Governance and internal control

The Board of Trustaas conducts a review of the major risks to which the charily is exposed at each hoard meeting, and systems have been established tp mitigate those risks. Among the risks identified Ihrough the procedure, the following ones aré deemed to be the most important anes:

• » The biggest challenge the pandemic has offered has been its interruption te the smooth flow of the day ta day services that the organisation delivers, particularly where the prefarance of most beneficiaries is for face to face contact. While services have been successfully translated to the virtual arena, the lack of control over the external leqislalion and frameworks can laad to a sense of frustration at the "stop start” nature of services and the world in general. This demotivates all beneficiary groups potentially and leaves them with the feeling that it isn't worth engaging with any activity until the world returns to a normal they recognise.

• » If key personnel are lsaying, Attend, as 4 relatively small organisation in terms of employees, could struggle to provide its services wilh the same level of quality and for a sustained period of time. That would lead to the loss of experience or skills, to the loss of contact base and corporate Knowledge, and to 4 negative operational impact on key projects and priorities. An important effort has been made throughout the year to review and adapt roles across the organisation to the dernand levels and team members’ experiences, with the objective of strengthening the programme and the fundraising teams.

• » Revenues nged ta be generated as per financial projections, to be able to overcome periods of operational deficits without using up our reserves, The continuous monitoring of revenues against projections that has been strengthened in the beginning of lhe year, as well as the proactive chase of all qutstanding and non-outstanding debtors to make sure invoices are paid on time has been valuable to identify and mitigate quickly.

• » To support any risks of periods of cash constraints, the fundraising etfarts have alsa allowed to secure mora revenues fram a wider range of organisatians,

• » Forced changes to the revenue models of our projects could jeopardise the established operaling models and even the project itself, An example is the Work and Health Programme. This has made client referrals more challenging for Prime Providers and reduced our intake. Another might be the work wiih care hornes which also faces the challenge of changing care home stralegies amongst providers. This could be keenly felt by the staff, volunteers, and of course the residents. For both projects, alternative fundraising routes have been put in place {some of which have already been successful}, with the objective of reducing the dependence on a major project client such as the Work Choice pragramme or a particular care home provider,

Statement of Trustees’ Responsibilities

Charity law requires the Trustees to prepare financial statements for each financial year which give a trie and fair view of the sLate ol affairs of the charity and of the surplus or deficit of the charity far that penod. In preparing those financial statements the Trustees are required ta:

• e select suitable accounting policies and then apply them consistently:

• e observe the melhods and principles in the Charities SORP 2016 (FRS1023;

• make judgements and estimates that aré reasonable and prudent:

• state whether applicable accounting standards have been followed, subject to any maternal departures disclosed and explained in the financial statements:

• prepare the financial staternents on the going concern basis unless itis inappropriate te assume that the charity will continue in business.

The Trustees are responsible for keeping proper accounting racards which disclose wilh reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006 and Trustee Investment (Seotland) Act 2005. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud or other irregularities.

1

14

ATTEND {A company Limited by Guarantee}

REPORT OF THE TRUSTEES

Statement as to Disclosure of informatian to Auditors

So far as the Trustees are aware, there is no relevant audit information of which the charitable company's auditors are unaware, and each trustee has taken all the steps that he or she oughi to have taken aa 4 trustee in order to make himself or herself aware of any relevant audit information and to establlsi that tha charity's auditors are aware of that information.

Appraved by the Trustees on 22 Septernbar 2021 and signed an their behalf by:

Bridget Foley Chalr

15

ATTEND (A company Limited by Guarantae}

REPORT OF THE INGDEPENDENT AUDITGRS TO THE MEMBERS OF ATTEND

Gpinion

We have audited the financial statements of Attend (the ‘charitable company’) for the year ended 31 March 2021 which comprise Statement of Financial Activates, Balance Sheet, Statement of Cash flows and notes to the financial statements, Including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 162 ‘The Financial Reporting Standard applicable in the UK (United Kingdom Generally Accepted Accounting Practice}.

In Our opinion, the financial statements:

• « give a true and fair view of the state of the charitable company's affairs as at 31 March 2021 and of its incoming resources and application of resources, for the year then ended;

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practica; and ;

• « have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) {ISAs (UK) and applicable law. Our responsibilities under those standards are further described in the Auditor's rasponsibilitias for the audit of the financial statements section of ourreport. Ve are independent of the charitable company in accordance with the ethical requirements that are rglevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfillad our other ethical responsibilities in accordance with these requiraments. Ve believe that the audit evidence we have obtained is sufficient and appropriate to provide 4 basis for our opinian.

Conclusions relating to going concern

In auditing the financial staternenta, we have concluded that the Trustees’ use of the going concem basis of accounting in the preparation of the financial statements is appropriate.

We draw attention te the charitable company's general unrestricted reserves are in deficit of £19,296 (2020 : deficit £126,326). As stated in note 1j, hase events or candilians, along with ather matters as set forth in note 1j, indicate that a material uncertainty exists that may cast significant doubt on the company's ability ta continue as a going conten. Our apinion is not modified in respect of this matter.

Our responsibilides and the responsibllitles of thé Trustees with respect to going concern are described in the relevant sections of this report.

Key audit matters

Except for the matter described in the material uncertainty retated to going concem section, we have determined that there are ne other key audit matters bo be cammunicated in aur report.

Other information

The Trustees are responsible for the other information, The other information comprises the information included in the annual rapart, other than the financial siaternents and our auditor's report thereon. Our opinion on the financial statements does net cover the other information and, except to the extent othenwise explicitly stated in our report, we do not express any fonm of assurance conclusion thereon.

In connection wilh out audit of the financial stataments, our responsibility is to read the other information and, in deing 80, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or othanvise appears to be materially misstated. {f we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there js 4 material misstatement in tha financial statements or a material misstatement of the otharinfonnation. If, based on the work we have performed, we conclude that there is a material misstatement of this other informatian, we are required to report that fact,

We have nothing to report in this regard.

16

ATTEND {A company Limited by Guarantee} REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF ATTEND e e eeSS

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken In the course of the audit:

• e the information given in the trustees’ report, which includes the directors' report and strategic report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and

• » the strategic report and the directors’ report included within the trustees’ report have been prepared in accordance with applicable lagal raquirernents.

Matters on which we are required to report by exception

In the light of tha knowledge and understanding of the charitable company and Its envirgnment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the directors’ report included within the trustees’ raport,

We have nothing to report in respect of the following matters in relation tp which tha Companies Act 2006 requires Us to report to you if, in ovr opinion:

• « adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us: or

• ¢ the financial statements are notin agreement with lhe accounting ceacords and returns: or

• certain disclosures of trustees’ remuneration specified by law are not made; or

• » we have not received all the information and explanations wa require for our audit: or

• • tha trustees were not entiied to prepare the financial staterents in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report,

Responsibilities of Trustees

As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preperation of the financial staternents and for being satisfied that they give a true and fair view, and for such intemal control as tha trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible far assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related te going concem and using the golng concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to da se.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements aa a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is 4 high level of assurance, but is not 4 guarantee that an audit conducted in accordance with ISAs (UK} will always detect a material misstatemant when it exists. Misstatements can arise from fraud or error and are considered material if, individuaily ar in the aggregate, they could reasonably be expected to influence the economic decisions of usars taken on the basis of these financial statements.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www. fre.org.uk/guditersresponsibillties, This description forms part of dur auditor's report,

1?

ATTEND (A company Limited hy Guarantee) REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF ATTEND

Extent to which the audit was considered capable of detecting irregularitles, including fraud Irregularities. Including fraud, are instances of non-coampllance with laws and requlations. Wwe design procedures in line with aur responsibilities, gutlined above and an the Financial Reporting Council's website, to detect material misstatements in respect of irregularities, including fraud.

We obtain and update our understanding of the entity, its activites, its control enviranment, and likely future developments, including in relation te the legal and raquilatory framewerk applicable and haw the entity is complying with that framework. Based on this understanding, we identify and assess the risks of material misstatement of the financial staternants, whether due te fraud ar error, design and perform audit procedures responsive to those rlsks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. This includes consideration of the risk of acts by the entity that were contrary to applicable laws and regulations, neluding fraud.

In response lo the risk of irregularities and non-compliance with laws and regulatians, including fraud, we designed proceduras which included:

• « Enquiry of management and thase charged with governance around actual and potential litigation and claims a8 Well as actual, suspected and alleged fraud;

• « Reviewing minutes of meetings of those charged with governance: « Assessing the extent of compliance with the laws and regulations considered ta have a diract material effect on the financial statements or the operations of the charitable company through enquiry and inspection:

• Reviewing financial statamant disclosures and testing ta supporting documentation ta assess compliance with applicable laws and regulations:

• ® Performing audit work over the risk of management bias and override of controls, including testing of journal entrées and other adjustments for appropriateness, avaluating the business ratianale of significant transactions outside the normal course of business and reviewing accounting estimates for indicators of potential bias.

Because of the inherent limitations of an audit, there is a risk that we will net detect all irragularitias, including thass leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the mare thal compliance with a law or reguiation is rameved from the events and transactions reflected in the financial statements, as we will be less likely ta become aware of instances of non-compliance, The risk of not detecting 4 material misstatement resulting fram fraud is higher than for ane resulting from enrar, as fraud may involve collusion, forgery, intentional omissions, misrepresentations. or the override of intemal control.

Other matter

Your attention is drawn to the fact that the chanly has prepared financial statements in accordance with “Accounting and Reporting by Charities: Statement af Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (as amended) in preference te the Accounting and Reporting by Charities: Statement of Recommeandad Practica issued on 1 April 2005 which is referred to in the extant regulations but has now been withdrawn.

This has been dane in order for the financial staternents to provide a true and fair view in accordance with Generally Accepted Accounting Practice effective for reporting periods beginning an or after 1 January 2016.

Use of our report

This report is made solely to the charitable campany’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companias Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor's report and for na ather purpose, Ta the fullast sxtent permittad by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, ar for the opinions we have formed,

Michelle Wilkes (Senicr Statutory Auditor) for and on behalf of Azets Audit Services Statutory Auditor Greytown House, 221-227 High Street Orpingtan, Kent, BRE ONZ

20 October 2021

18

ATTEND {A company Limited by Guarantee)

STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENGED 31 MARCH 2021

INCOME AND EXPENDITURE ACCOUNT

INCOME AND EXPENDITURE ACCOUNT
		Unrestricted	Restricted	Tatal	Total
		funds	funds	2021	2020
	Notes	£	E	E	£
Income from:
Donations Generating funds		316 276.258	- -	316 26,258	1,981 411,105
Charitabla activities:
Subscriptions		209,415	-	209,415	208,930
Grants and service delivery contracts	z	120,109	149,843	309,952	384,609
Insurance premlums		103,452	-	108,452	fa,574
Job retention schame grant		77,968	-	7? 368	-
Tetal income		642 518	189,843	732,361	730,198
Expenditure on: Raising funds		42,596	-	42,598	84.416
Charitable activities		397 088	189,843	$86,931	717,500
Total expenditure	3	439,684	189,643	629 527	801.916
Nat income / (axpenditura) pefera other
recognisedgains		102,834	-	102,634	(21,712)
Other recognised gains:
Gains on revaluation of fixad assets	9	17,708	:	17.708	-
Net movement in funds		126,542	-	120,542	(71,712)
Funds broughtforward at 1 April2020		(84,391)	-	{94,991}	(72,679)
Total funds carried forward at
31March2021		26,151	-	26,151	(94,391)

All of tha charity's transactions ara derived from continuing activities,

The Statement of Financial Activities includes all gains and losses recognised in the year.

19

ATTEND (A company Limited by Guarantee}

,

STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2021

COMPARITIVE INCOME AND EXPENDITURE ACCOUNT

		Unrestricted	Restricted	funds	Total
		funds			2929
	Notes	£	£		£
Incomefrom:
Donailans		1,981		-	1,981
Generating funds		111,105		-	111,105
Charitable activities:
Subscriptions		206,930		-	206,930
Grants and service delivery contracts	2	151.235	233, 974		484,609
INSUTAnce premiums		73,573		-	T3573
Total income		§46,824	233,374		780,198
Expenditure on:
Raising funds		54,410		-	84,410
Charitable activities		434,126	233,374		717,500
Total expenditure	3	568 536	233,374		801,910
Netmevement in funds		{21,712}		-	(21,712)
Funds brought fernvard at
1 April 2019		{72,879}		=	(72,679)
Tatal funds carried forward at
31March2020		{$4,391}		-	($4,391)

All of the charity's fransactians are derived fram continuing activities,

The Statement of Financial Activities includes all gains and losses recognised in the year,

20

ATTEND {A company Limited by Guarantee}

BALANCE SHEET AS AT 31 MARCH 2071

Company number: 05713403

	Note	£	2021	£	£	2b20	£
FixadAssets	§			32,912			2? 600
Current Assets
Debtors Cash at bank and in hand	14	29,912 167,169			111,781 179.892
		197,081			291,673
Creditors: amounts falling
dye within one year	11	{203,842}			(408,854)
Net Currant Liabliitles				(6,761)			{116,991}
Net Assets / (Liabilities)				26,151			{$4,391}
Represented by:
Restricted funds	12			.			.
Unrestricted funds;
Designated funda	13			27,739			31,935
Revaluation reserve General fund	14			17.708 {19,296}			. {126,326}
	15			26,151			{94.391}

Approved by the Board of Trustees on 22 September 2021. and signed on their behalf by:

Bridget Foley Matthew Swan Chalr Treasurer

21

ATTEND {A company Limited by Guarantees)

STATEMENT OF CASH FLOWS 4S AT 31 MARCH 2021

	Notes	2071	2020
		£	£
Cash flowfrom operating actlyitles	17	(12,225)	61,849
Netcash flowfrom operating activities		(12,225)	61.949
Cash flow from investing activities
Purchase offixed assats		(495)	{12,581}
Net cash flow from investing actlvities		(493)	(12,591)
Net (decrease) / Increase Incash and cash equivalents		(12,723)	49,358
Cash and cash equivalents at 01 April 2020		178.892	130,534
Cash and cash equivalents at 31 March 2021		167,169	179,892
Cash and cash equivalents consists of:
Cash at bank and tn hand		167,169	179,892
Cashandcashequivalentsat31March2021		167,169	179,892

22

ATTEND {A company Limited by Guarantes} NOTES TG THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2621

1. ACCOUNTING POLICIES

a. Basls of preparation

Attand is gavamad under it Mamerandum and Articles of Association. The address of the principal office is given in the informatian on page 1 of these financial statements. The nature of the charity's operations and principal activities are set out an page 2.

The charity constitutes a public benefit entity as defined by FRS 102, The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK & Republic of Ireland (FRS 102), the Charities Act 2041 and UK Generally Accepted Practice as it applies fram 1 January 2015.

The financial statements are prepared on a going concern basis under the historical cost convention, medified to include certain items at falr value. The financial statements are prepared in sterling which ig the functional currency of the charity,

The significant accounting paicies applied in the praparation of these financial statements are set out below. These policias have been consistently applied to all years presented unless otherwise staled.

b. Income All income is included in the Statement of Financial Activities (8oF.4) when the charily is legally entitled ta the income after any performance canditions have been met, the amount can be measured reliably and itis probable that the income will be received.

Far donations te be recognised the charity will have been nctified of the amounts and the settlemant date in writing. f there are conditions attached to the donation and this requires a level of performance before entitlement can 66 obtained then income is defanred until those conditions are fully met or the fulfilment of those conditions is within the control of the charity and it is probable that they will be fulfitled.

Grants and service delivery contracts are recognised once receivable.

Investment income is included when raceivable,

Cy Expenditure

All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related lo (he category. Expenditure is recognised where there is a legal or constructive obligation ta make payments to third parties, it is probable that the seltlement will be required and the amount of the obligation can be measured reliably. lt is categorised undar the follawing headings:

• » Gosts of raising funds are those costs incurred in attracting voluntary income, e Expenditure on charntable activities comprises those costs incumed by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs allocated directly to such activities and those costs of an indirect nature necessary to support them,

d. Support casts allocation

Support costs aré those that assist the work of the charity but do not directly represent charitable activities and include office casts, governance costs, and administrative payroll costs. They are incurred directly in support of expenditure on the objects of the charity and include projact management carried out at Headquarters. Where support costs cannot be directly attributed to particular headings they have been allocated to cost of raising funds and expenditure on charitable activities on a basis consistent with use of the resources,

The analysis of thease costs is included in note 4.

23

ATTEND (A company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

• e. Funds accounting Unrestricted general funds are funds which can be used in accordance with the charitable objects at the diacretion of the Trustees.

Restricted funds are funds that can only be used for particular restricted purposes within the objects of the charity, Restriction arises when specified by the donor or when funds are raised for particular restricted purposas

Designated funds represent funds invested in fixed assets. The designated fund balance has been represented to ensure that fund balance stated accurately reflects the designation policy adopted by the Trustees.

f. Tanglble flxed assets All assets costing more that £1,000 have been capitalised and are depreciated on a straight line basls from the financial year after acquisition.

Equipment 33% pa. Furniture 25% pa.

The Ghaln of Offlee was included at valuation when received as a donation, the Trustees will review this valuation, with assigkance fram external valuers, on an annual basis and impair or revalue if required.

g. Debtors and crediters receivable/ payable within one year Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising fram impairment are recognised in expenditure.

h. Leasing cammitments Renlals payable under operating leases are charged against income on a straight line basis over the lease term. Assets obtained under hire purchase contracts or finance leases are capitalised in the balance sheet. Those held under finance leases are depreciated over their estimated useful lives or the lease tearm, whichever is the shorter, The interest element of these obligations i5 charged to the Statement of Financial Activitias over the relevant period, The capital element of the future payments is treated as a liability

i. Taxation The company is a registered charity and is therefore entitiad to the exemptions from corporation tax afforded by section 505 of the Income and Corporation Taxes Act 1968. Accardingly, there is no corporation tax charge in these financial statements.

is Golng Concern

The Trustees assess whether the use of going concern is appropriate, ie. whether there are any material uncertainties related to events or conditions that may cast significant doubt on the ability of the charitable company te continue as 2 going concern, The Trustees make this assessment in respect cf a period of at least one year from the date of authorisation for issue of the financial statements.

The Statement of Financial Activities indicates that the company incurred a net surplus of £120,542 during the yaar ended March 2021 and, as of that date, the charitable company’s assets exceeded its total liabilities by £26,151. These events or conditions, along with other matters indicate that a material uncertainty exists that may cast significant doubt on the company's ability to continue as a going concern.

The organisation regularly monitors all of its incoming streams, and its project costs. It is also reviewing its overhead costs.

It has alraady made significant reduction in its staffing through the furlough scheme provided by the government. The small core staff team is supported by a team of capable and enthusiastic volunteers. Alongside this we have a small team of consultants with spacific skills and expertise needed to deliver services to the high level required.

On tha basis of this assessment the Trustees consider itis appropriate ta prepare the accounts on a going concern basis.

24

ATTEND {A company Limited by Guarantee} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 26021

k. Judgements and kay sources of estimation uncertainty

Accounting estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events ihat are believed to be reasonable under the circumstances.

Tha following judgements (apart from those involving estimates) have been made in the process of applying the above accounting policigs that have had the most significant affect an armounts recognised in the financial statements:

Useful econonme lives of tangible assets

The annual depreciation charge for tangible assets is sensitive to changes in the estimated useful ecanomic lives and residual values of tha assets. The useful economic livas and residual values are re-assessed annually. They are amended when necessary to reflect current estimates, based on technological advancement, future investments, economic ulilisation and the physical condition of the assets, See note 4 for the carrying amount of the property plant and equipment, and note 1.h for the useful economic lives for sach class of assets,

There are no key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assats and liabilities within {he next financial year,

Bad debs

Debtors are regularly reviewed for recoverability, any debts which in the opinion of management are not recoverable ara provided for as a specific bad debt.

There ara no key assumptians conceming the future and other key sources ol estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amaunts of assets and liabilities within the next financial year.

2. GRANTS AND SERYICE DELIVERY CONTRACTS

	Unrestricted Funds £	Restricted funds £	Total 2021 £	Total 2020 £
Big Lottery Fund —ABI Navigatian	-	60,768	60,768	¥4,922
City Bridge Trust	-	40,625	40,625	23,850
Enfield WHS—iCan Project	36,500	-	36,500	65,050
Enfield NHS- Stroke Project	48,149	-	48,149	45,006
Headley Trust	16,000	20,000	30,000	-
Henry Smith	-	20,006	20,600	19,700
National Lottery Heritage Fund	-	-	-	26,651)
Royal Bank of Scotland	-	-	-	22,856
Statutory funding	-	14,000	14,000	14,000
Trust for London	.	268,000	23,000	34,000
Voluntary Service Managers {ILM}	10,460	-	10,460	13,260
Werk Choice ABI	-	-	-	4,000
Trusts Under£5,000	16,000	6450	21,450	38,823
	120,109	189,843	409,952	384,609

25

ATTEND (A company Limited by Guarantes) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2621

3,	ANALYSIS OF EXPENDITURE
		Staff costs £	Direct costs £	Other costs £	Total 2921 £	Total 2020 £
	Raising funds	22,868	10,261	9,467	42,596	64.410
	Charitable activities:
	Projects	126,146	119,317	62,219	297 B82	396,408
	Membership	57,022	108,353	23,605	188,980	164,408
	ABI	41,560	1.787	17,370	61,097	127,036
	Acadamy	16,650	17,045	6477	39.172	39,946
		263,646	256,743	109.138	629,527	801,910

All costs are allocated between the expenditure categories noted above on a basis designed to reflect the use of the resource, Casts relating to a particular activity are allocated directly, others are apportioned on an appropriate basis, for example, time spent, per capita or floor area.

1. OTHER COSTS

OTHER COSTS
	2021	2020
	£	£
Consultancy	1,148	1,325
Travel and subsistence	2,905	61,605
OMfice rent, facilities and insurance	40,795	93,246
Equipment maintenance and support	23,133	28,356
Printing and stationery	3,584	6,140
Accreditation fees	5,500	1,350
Depreciation Other	6,374 8,514	4,387 6424
Governance costs (note 5}	18,185	22,579
	109,138	228,116

1. GOVERNANCE COSTS

GOVERNANCE COSTS
	2021	2020
	£	=
Auditors’ remuneration
- current year - Under-prevision prior year	12,300 2,057	12,000 442
- Non -audit services	2,442	-
Profassional Fees	145	T5909
Travel and accommodation	1,241	2,538
	18,185	22,579

6 TRUSTEE REMUNERATICGN ANG REIMBURSED COsTS

Trustee Indemnification Insurance has been taken out in the year, the cost of which is included within Attend's core insurance premium. No remuneration is paid te any trustee, reimbursed expensesfor travel and subsistence totalling £nil was paid (2020: £357}.

26

ATTEND (A company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

7.	STAFFCOSTS			2021	2020
				£	£
	Wages and salaries			222,005	291,492
	Employers’ National Insurance			24 202	27 879
	Pension costs			17,346	17,261
				263 £46	336,632
	The average monthly number ofemployees, calculated an
	4 headcount basis, during the year was			6	12
	The number ofemployees whose emoluments as defined for taxation purposes,amounted to over
	£60,000 in the yearwas as follows:-
				No	No
	£60,001 - £90,000			1	4
	During the year the pension contributions far the employee above were £12,432 (2020; £12,702}.
	The total amount of employee benefits racelved by		key management personnel is £160,052 (2020
	£169,380).
8,	MOVEMENT IN FUNDS			2021	2020
				£	E
	This is stated after charging:
	Bepreciation			5,d74	4,387
	Auditors ramunaration - audit			12,300	12,442
	Auditors remuneration —non auditfees			2,442	=
9,	FEXED ASSETS
		Chain ofoffice		Equipment	Total
		£		£	£
	Cost /Valuation
	At 7 March 2020	6,682		60,988	67,880
	Additians		-	498	AGE
	Revaluations	17,708		-	17,708
	Disposals		-	{2,520}	(2,520)
	AtS1 March 2021	24,600		78,S66	103,566
	Depreciation
	At 1 April 2020		-	65,280	65,280
	Charge in year		-	§,374	a,of4
	At 31 March 2021			70,654	70,654
	Net BookValue
	ALS1 March 2021	24,600		&a12	32,912
	Al31Mareh2020	6,892		13,189	22,600

The total amount of employee benefits racelved by key management personnel is £160,052 (2020 - £169,380).

The 2021 valuations were made by Jon Winter, a professional vallver, an an open market value for existing use hasis,

2fF

ATTENG (A company Limited hy Guarantee} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

10,	DEBTORS				2021	2020
					E	£
	Trada debtors				6,174	29,379
	Prepayments and accrued income				23,736	682,402
					29,912	111,784
11.	CREDITORS				2071	2020
					£	£
	Trade Creditors				4,023	oF 930
	Othertaxand social securtty				35,586	39,178
	Accrual and deferred income				156 B37	270,898
	Other creditors				T2606	658
					203 842	ADE 664
12.	RESTRICTED FUNDS
		Balance	at	Income	Expenditure	Balance at
	2021	4$1.03,20				31,03,24
		=		£	£	£
	BLF -ABI Navigation		-	60,768	(60,765)	-
	City Bridge			40,625	(40,625)	-
	Henry Smith		-	20,000	(20,000)	:
	Headley Trust		-	20,000	(20,000)	-
	Statutory funding		-	14,000	(14.000)	.
	Trust for London		-	26,000	(26,000)	-
	Trusts Under£5,000		-	6,450	(6,450)	-
			-	185,043	189,43	-

BIG LOTTERY FUND ENFIELD ICAN /ENFIELD NHS / TRUST FOR LONDON! ROYAL BANK OF SCOTLAND! STATUTORY FUNDING

All grants support different projects including strake within our Attend ABI pregramme,

HENRY SMITH / CITY BRIDGE

All grants support different projects within our Care Homes Programme.

NATIONAL LOTTERY HERITAGE FUND

To support the YVoices of the First Volunteers of the NHS project,

HEADLEY TRUST

To support our Mental Health befriending project in North Londen

28

ATTEND {A company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

12.	RESTRICTED FUNDS
	2626	Balance at 31.03.19	Income	Expenditure	Balance at 31.03.20
		£	£	£	£
	BLF - ABI Navigation City Bridge Henry Smith	- - -	73,522 29,650 18,700	{73,522} {29,850} (19,700)		- - -
	a Lottery Heritage	;	26,650	(26,650)		.
	Royal BankofScotland Statutory funding	- -	22,856 14,000	(22,856) (14,000)		- -
	Trust for London	-	49.000	{39,000}		-
	Trusts Under £5,000	-	7.796	(7,796)		-
		=	233,374	{233,574}		x

13.	DESIGNATED FUNDS	Balance at	New	Designations	Balance at
		34.03.20	Designatians	Released	31.03.21
	2021	£	E	E	£
	Regional branches: WK	41,236	-	(4,196)	27,040
	Scotland	699	-	-	6oo
		31,935	-	(4.196)	27.739

Regional branches

Each region has a facility to raise funds in respect of Attend’s activities. These funds are held in a separate account by the regions and can expended in the furtherance of the charity's activities. The Trustees have designated the funds for expenditure in those regions where the funds are raised.

		Balance at	Designations	Balance at
	2020	31.03.19	released	31,03,20
		E	£	€
	Regional branches:
	UK Scotland	63,119 8B2	(31,883) {163}	31,236 69g
		63,981	-	31,935
14.	REVALUATION RESERVE
		Balance at		Balance at
		31.93.20 £	Revaluation £	$1,03.21 £
	RevaluationReserve	-	17,758	17,708

29

ATTEND (A company Limited by Guarantee}

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

1. ANALYSIS OF NET ASSETS BETWEEN FUNDS

----- Start of picture text -----
||||||| |---|---|---|---|---|---| |2021|Restricted|Unrestricted|Total| |£|£|£| |Fixed|assets|-|32,912|32,912| |Current|assets|=|197,081|197,081| |Currant|fiabilities|-|(203,842)|{203,842}| |-|26,154|26,151| |2028|Restricted|Unrastricted|Total| |£|E|£| |Flxed|assets|-|22|600|22,600| |Current|assets|-|291,673|291,673| |Current|liabilities|-|(408,664)|(408,664)| |-|(94,391)|(94.391)|

----- End of picture text -----

16. COMPANY LIMITED BY GUARANTEE

The Charity is limited by quarantee and aceardingly has no share capital.

The liability guaranteed by each member is £1. The authorised membership of the company is unlimited. At 31 March 2021 the membership was 9 (2020: 9 5,

1. OPERATING LEASE COMMITMENTS

The following lease payments are committed to be paid within one year,

Land and Buildings

----- Start of picture text -----
||||||||| |---|---|---|---|---|---|---|---| |2021|2020| |£|£| |Within|one|year|-|81,735| |-|41,735| |18.|RECONCILIATIONACTIVITIES|OF|NET|INCOME/ (EXPENDITURE) TO NET CASH FLOW FROM OPERATING| |2021|2020| |£|£| |Net|income/|(expenditure)|for 31|March|2021|102,834|{21,712}| |Depreciation|5,374|4,387| |Disposal|of fixed|assets|2,520|-| |Decrease /|(Increase)|in|debtors|61,669|(73,006)| |{Decraase}/|increase|in|creditors|{204|8225|152|280| |Net|cash|flow from|operating|activities|(12,225)|61,948|

----- End of picture text -----

30

ATTEND {A company Limited by Guarantea)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

1%. RELATED PARTY TRANSACTIGNS

Payments totaling £34,180 (2020; £12,650) were mada ta Catherine Wood in respect of consultancy services for project delivery. These payments are totally funded from grant payments specifically for the work she delivers. Gathering Wood is the spouse of David Wood the CEO of Attend. At 31 March 2021 there was fnil outstanding between Catherine Wood and the charity (2020: £2,600)

Payments totaling £18,375 (2020: £8,195) were made to Christopher Wood in respect of consultancy Christopherservices as anWoodiCan Projectis the sonNavigator.of DavidTheseYvood paymentsthe CEOare totallyof Attend. fundedAt by31a contractMarch 2021withAgathere UKwas Enfiefni l d. outstanding betyveen Christopher Wood and the charity (2020; £1,133)

31