l)c)Ivnl:Ind V()luiiteer (7r(]up
IhLi %urbLr>'. Fli5'h 4lr<LI
(.ciiiii)Iiin. Newhury.. R(120 6N]
Downland Volunteer Group
esi Berksliirc Copiiiiiiiiiil), c.ftr (iii(I
Hiiiidj'biis Siliviiiv
Downland Volunteer Group Trustees Annual Report (TAR)
The Downland Volunteer Group is a registered Charity (No 1112181) and a Private
Limited Company by guarantee without share capital use of 'Limited' exemption
(Companies House Reference 05572984).
This report for 2024125 is compiled and endorsed by the management committee comprising
the following Trustees.
Joe Clerkinl
Chairman, Trustee and Director
Jean Pococki Trustee and Director
William BeardlTrustee and Director
And the following other committee members
Rollo Duckworth
Rosita Maskell
John May
Jim Callaghan
Registered Address
The Surgery
High Street
Compton
RG20 6NJ
Principal Banking
MetroBank
Southampton Row
London
Contact Details
Email:
Vf, Office
bti
tern
DVG.Office
htinternet.coni
DVG.Handebus@btinterneLcom
Website:
Downlandvolgroup.org.uk
Signatories tothe MetrobankAccount

This Page intentionally left blank

l)()ii'iilaiid l.i)lunreer ( Ir()up
Downland Volunteer Group
(.()n)})t(Trii, N.ei*huri'. 111-2116NI
ltr'esi Bi'rksliire Coiiiiiiiiiiil)i L(Ir iiiid
H(Illilybiii S(-lieiiie
Objectives and Activities;
The objectives of the DVG are identified in the Constitution as
"TO RELIEVE PERSONS IN THE DOWNLAND AREAS WHO ARE ELDERLY, SICK
OR DISABLED OR WHO ARE OTHERWISE IN NEED BY THE PROVISION OF
VOLUNTEERS TO ASSIST SUCH PERSONS IN ANY WAY THAT MAY BE
REQUIRED"
Achievements and performance report presented atthe AGM on 1216124.
In my Annual Report at last years AGM I began with saying the financial year April 23-
March 24 was an exceptionally busy year. For our last financial year 24-25 that phrase is
still appLicable. We have seen a 34% increase in trips made to assist Downland
residents attend their medical appointments. This a breakdown of the main
destinations
Destlnatlon
ChieveLey Surgery
West Berks Hospital
Royal Berks Hospital
Other Hospitals
Fitness & Rehab
Compton Surgery
Other Locations
No of Trips
379
231
153
67
212
25
270
% oftotal
28
17
12
16
20
Total
1337
100
The other locations cover Dentists. Opticians. Physiotherapy etc.
To cope with this increase demand. we have had to introduce a new software system
caLled 'Optimise' to streamline the booking of these increased number of trips. This
year we also plan to update our phone system to help patients contact us more easily.
As you know the DVG is made up of volunteer car drivers. office volunteers and
HandeBus drivers. Our off ice in the Compton Surgery is open Mon-Fri from 9.30-11.30
am so in those 2 hours it is important that requests can be handled quickly and
eff icientLy, hence the need for an eff icient booking system.
We are most grateful to alL our volunteers. We estimate that in the last financial year
they gave 3465 hours of their time for free to support the Downland community. Our
volunteer drivers covered 31.133 miles in their own cars helping patients to attend their
medicaL appointments.
The big chalLenge every year is finding new volunteers to cope with the increase in
demand for our ser4ice. Also. in the last year three volunteers decided to step down all
having given over 25 years of service to our community. We are most grateful to lan

Whipp a former Chairman and to Norma Smith and Linda Gibson. the latter two are still
involved with the Luncheon Club which is supported by the DVG that meets on the last
Friday of the month enabling older residents to share a meal and sociaLise with other
'regulars' that attend.
We are grateful to all our volunteers and those organisations that support us such as
West Berks Council and the Dept of Transport who support our HandeBus operation.
Finally thank you to my colleagues on the DVG Committee for the time and effort they give
to help the DVG to grow and meet the challenges we face given the continued increase in de
Report to be provided by Joe Clerkin, Chair of DVG and Rollo Duckworth HandeBus Manager
Joe Clerkin
Chairman
30
994
796
314
2021
2022
2023
2024
4*Client$
Figure IRetum Cardrives in2024/25

Financial report- Presented by the treasurer at the AGM June 2025.
This is my fourth treasurer's report since taking on the role in November 2021.
I would like to thankthe other committee members for their support and chaLlenge to
me throughout the last year which, financially speaking. has been very busy. As already
mentioned by Joe and Rollo our activities have increased significantly in 2024-25 cf
2023-24
I would also like to thank all of our volunteers. car and bus drivers and off ice volunteers
for making the DVG as successful as possible this year.
Further thanks go to Terry Goodsell for examining the accounts this year and keeping
me on an even keel.
FinaLly, I would like to thank all of our financial benefactors throughout the year- some I
WILI refer to shortly.
As has already been mentioned by Joe. our activities increased in both car and bus
activities and every journey is a further financial transaction. In respect of the accounts
we began the year with a Charity Bank savings account. a COIF savings account and
three separate Metrobank accounts. Latterly. these included the main current
account, the Butlin legacy account, and the Project Pegasus account. In May, we
closed the COIF account and deposited the £21.858.22 into the Metrobank Current
Account. This was to ensure the funds are protected under the Financial Services
Compensation Scheme {£85,000 perfinancial group). In January 2025 this figure was
transferred to a new reserve Metrobank savings account to keep it transparently visibLe
from other funds. The Charity Bankfund which contains the bulk ofthe ButLin Legacy
matured in June and the sum was re-invested in a higher interest account with the same
group. In last year's report we predicted the interest would be about £2.800, in actual
factthe interest £2764.54 was paid into the Metrobank current account for use as
additional income. We anticipate maintaining the principal funds in the Charity Bank
aLthough recognise interest rates are on the decline.
Other decisions made were to make available debit cards from the account as some
subscriptions and transactions can only be carried out using this technology. The sum-
up machine (which is not a DVG asset) was upgraded as the previous device used the
3G signal which is now no longer avaiLable. This is kept on the bus although is currently
little used. We also have the capability to take credit and debit card payments over the
phone. should this be necessary using the Square system. This has yet to be used.
We are grateful that West Berkshire Council were able to enhance their grant to us in
the face of exacting budgetary pressures. Contributions from Boeing continue at a
substantiaL but reduced level from the previous year. We were also pLeased received a
number of individual donations incLudingthe Brightwalton Cantemas concert.
AdditionaLly, although we were saddened to hear of the demise of the Hermitage
Horticultural Society. we were pleased to hear that they wished to donate their residual
funds to support our activities.

Our Bus Service Operators Grant from the Department for Transport had an unexpected
boost to £3273 this year which is almost ten times the figure in previous years. This
meant that the Handebus was in slight operational surplus this year. We also disposed
of our trusty old Handybus and were paid a handsome £2500 which we have put in the
Handebus reserved account.
Considering Income
In the income and expenditure table we highlight the performance of the driving activity
as well as the Handebus. We can see increased activity (30 % increase) in the Car
Driving has resulted in increased turnover although losses were reduced having
increased the Butlin subsidy for donations for surgery visits. We are aware that there is
a small but increasing propensityfor clients to book appointments further a-field and
we recently advised clients and drivers to expect increased donation amounts for trips
to Henley. BrackneLI and Windsor to name but a few locations.
We can also see the Handebus made a slight surplus with the increased activities. and
also increasing passenger numbers.
Joe volunteered to do some pharmacy runs which is an additional cost for which we
received income in 2025126 so does not appear in these accounts.
Considering Expenditure
For expenditure our largest operational expenditure continues to be the car drivers,
reimbursed miLeage. We argue that the various grants and spectacular money
management allows to keep the costs to our clients down. It is understood that
although the distances traveLled by our Downland volunteers are higher than other
volunteer groups the charges we make to our clients remains low in comparison.
Our bus insurance has unfortunately increased to £1700. considerably higher than the
older bus.
We provided a few gifts. to some of our drivers who have handed in their {DVG) keys. We
also had a few get togethers with volunteers at Hilliers. This is to enable those that
rarely meet to get together and build the team.
However, we have instigated two additional significant costs as follows:
The first is legal fees. As discussed by Joe- we were keen to enable the use of the new
Handebus to support a wider spectrum of our Downland residents so needed to take
legal advice on how to change ourArticles of Association and Objects. As a result the
fees from Gardner Leader have impacted some of our expenditure. However, by
widening the appeal of the bus we can ensure it is used more and therefore offset its
fixed costs better still in the years to come. Legal fees will continue during 2025-26.
The second is Optimise. Increasing bookings take a large toll on our office workers and
we had a very good bespoke system deveLoped and maintained by David Sheppard.
However, a workings group determined that a more helpful commercial solution was

available. For this system we pay a transaction charge of between 30 and 50p per
booking. So this came to £1679 last year. However. we do have a number of credits in
hand at the end of the year.
FinaLly, we undertook additional training for securing wheelchairs in the back of the
Handebu8.
Conclusion and Forward Look
To conclude. our operating finances remain healthy and this year we have invested in
our off ice systems and modernised our constitution and made a cash surplus of £6792.
However our balance sheet shows a loss of £5i64. This is due to depreciation of the
bus and also writing off the installation cost of the charge-point.
Looking further to 2025126 we anticipate our activities will increase further. as will
some of our costs but improved use ofthe bus should compensate forthis. The one off
legaL costs will be repeated somewhat this year.
Terry has examined the accounts and provided his report.
I commend these accounts for approval by the AGM and am happy to take questions.
W. Gareth Beard
Treasurer, Director and Company Secretary.

Examined Accounts- Balance Sheet at 3113125
Downland Volunteer Group
24r25
Year End
23r24
Flxed Assets
Old Handybus"
New HandeBus'
Flxed Assets
O Old Handybus.
78556 New HandeBus'
2500
78556
Chargepoint
2910 Chargepoint
2910
None
36
Curr
Assets at
C.O.l.F.
MetroBank Current
MetroBank Savings Butlin
MetroBank Savings Handybut
MetroBank ReSe￿e
Charity Bank
Cash in Hand
Debtors
O C.O.l.F.
15647 MetroBank Current
10455 MetroBank Savings Bulfin
6166 MetroBank Savings Handybus
21899 MetroB8nk ReseNe
84000 Charity Bank
7 Cash in Hand
O Debtors
21858
9838
11717
3605
84000
365
Cash Assets
138174 Cash Assets
131382
Easee Chargepoint
Old Handybus"
New HandeBus"
Fixed Assets
Total Assets
2910 Easee Chargepoint
O Old Handybus"
78556 New HandeBus"
81466
£219,639.96 Totsl Assets
2910
2500
78556
83966
£215,348.22
Current Uabllftles
Current Llablllti
Depreciation Bus
Depreciation Chargepolnt
7856
2000
Totals Liabilities
O Totsls Liabilitles
Capital Employed
209784 Capital Employed
215348
Physical assets added onto balan￿ Sheet
Ir
sh Assf
Surplus based upon I&E
Surplus based upon assets
6792
6808
-5564 Handybus sale

Examined Accounts- Income and Expenditure at 3113125
2024
Cll•rt5
Pa¥*n9•rContit>ul*Jn5
10442
9000 Passeng•rContrt>utKTrn8
6598
Ms Bullin
Less DTNer5 Expenses
1377
1000 MB 8utln
-1200e Le55 t*weJ5 Expens8S
717
-3416
t*pt ¢Jf TTan5POrt
3273
750 Dept olTransport
408
Han#ybu$ Fa
Lèss F￿ndybUS C05t$ indUd￿￿
4286
234
4000 Hand￿*11S BI￿g8
-3850 L888 HanWus C08ts
2416
4576
-1752
1326
PhaM￿¢Y Run8
Offte ML*ago
109
266
Le55 KI.￿4ge Q15t5
475
West 8eTks Counr
8ank InleT8St
8oeing math fund
C*)nat￿n5
trtsndybus Sake
ResèN6$ interest
8utlin Interest
P8ga5U5 Interest
Charity Bank and CCLA Interest
, Dnnatrons Pcs & Fete
.' Total nOn*ehIc￿ Incom•
, Total Vehlcle Incomo
'Total Inct)m•
Prolectsd Inc4xn•
Turn¢w•r
.' 0¥or From PmvK>us yearlCo8hl
4993
4472 Wesl Berks Coun
180 Bank Intsrtst£OlF
2000 8oeing
1500 Ck)nations Msc
O Handebus donations
4472
1040
5979
1635
14672
2459
1362
2500
41
115
61
3011
150
14692
18001
32692
269 Bulln InterE5t
36 Pegasus Inter8St
2800 Charily Bank Interest
cljnat￿nS PQS & Fet8
269
428
38633
11257
Tot•1 In¢(
38633
26007
23265
365
EXPENDITURE
AGM and Olher l*eih)g Gosts
'Audft F8ts
Butlin Subshjy.
rAmputsr Costs
Dr￿e￿ Exp8n89$
301
85 AGMfA)sts
80 Audit Fees
8ulwt Tr4nsfe4¥111
3000 ￿Tr￿utercOSts
12000 Drwers Expenses
400 DBS Costs
380 Pubk Lk9bi￿fy InsJranr*s
900 Opver AssesspEnt C051S
O HandgBus EX￿nseS
60 Grfts
440 Legal & PTr)f8ssional Costs
400 Lunch aub
O Handybus Trans18r
O OptrTiSe Id￿ not aYi811
o oirKe Pkintenan
Olks WoVrt8F5 Nfj*oge and Oflts Cxjsts
Phannacy K**age
20 Parkwig tI5LslPar￿TrQ Fees
Prinltiig. Postage & StstvJn6ry
Subscrptkin5
T&￿PhOne
Web*ta & Pubw Costs
42
83
717
180
10731
358
438
13505
178
86
691
5662
130
1673
400
08S Cost5
publ￿ Lirybilty Insurances
Drive., AsseS￿￿eTt..Trèln.'Trg &)sts
andeBus Expenses
6234
188
59
400
Glfts
Legal & PTolèssKJnal Costs
Lunth Cknb
Hand8bu8 transf8r
Optim
Off￿ rnaintenanGe
Offre
Pharnacy IAleage
P8fKing OEcslPartmg F885
Pnnting, Posta9e & StstK)nery
' subscript￿n3 + don8tsr$8
T8￿phOn¢
.Website & PublKity Costs
1679
20
266
109
62
303
284
284
832
663
149
607
218
Tolal ExperKllthre
2S889
17745 T¢tsl Exp•ndllw•
21658
SU￿1￿$1{00fk?tj forYa8r
6804
8262 for Hal year
17738

Structure. governance and management;
Three of the company directors are also Trustees of the Charity. a fourth Trustee
resigned at the AGM in 2024 due to other commitments. In addition to the Trustees the
Charity is run through a management committee which comprises another four
committee members. Following the Extraordinary General Meeting in Januarythese
seven individuals comprise the current Members of the group and they have voting
rights. The management committee meets every quarter or more frequently as
needed. Generally, the following are discussed, performance and stakeholder
engagement, finances, Handebus update. office volunteers update. driver volunteers
recruitment . complaints and other business. Meeting decisions are recorded through
minutes and actions are allocated to members present. The Governance document
was updated this year taking advice from legal specialists in this topic. The Group
awaited the approval of the Charity Commission.
The Chairman generaLly is responsible for the overarching management of the Group,
liaising externally with key stakeholders including West Berkshire Council. the
DownLand Practice. locaL Members of Parliament and other voLuntary groups within the
West Berkshire Council. He is accountable for any service agreements made with other
organisations. The Chairman will investigate any compLaints against the group or its
members.
The Treasurer who is also the Company Secretary is responsible for the financial probity
of the group and compliance with the articles of association and the Service Level
Agreement with West Berkshire CounciL. The Treasurer arranges for financial
transactions including the payment of expenses, insurances. application for grants and
the banking of donations. The Treasurer operates within an agreed written FinanciaL
Scheme of Delegation which allows sole authorisation of payments up to £200, another
committee member is required to approve any expenditure up to £1000 and the whole
committee must approve all expenditure over £1000. The treasurer is not allowed to
transfer money to himself. Any expenses to be settled by cheque requiring two other
signatories.
The Bus Manager is responsible for the smooth running of the HandeBus service. co-
ordinates the drivers. the maintenance of the bus and liaison with the Department of
Transport for the Bus Service Operators Grant. He ensures the DVG meets the
requirements of the Section 19 permit from the Transport Commissioner.
Another Trustee co-ordinates the off ice volunteer rota and looks after the smooth
liaison with the clients and the drivers. She ensures that new volunteers are
appropriately vetted using the Disclosure and Barring Service.
Another committee member is responsible for the operation of the Optimise system
and liaison with Datacapture Ltd. the package provider. Bespoke reports are
generated for him.
A further member takes the formal meeting minutes which especially records actions
and decisions by the Committee.
10

Our last member has an accounting and company background and advises the
committee on such matters.
Following legal advice the AGM now acts as an advisory meeting at which the volunteer
and other community stakeholders may question the seven members including the
three Directors of the group. It is intended that any significant issue with the way in
which the Group is run could be aired at the Meeting and members may take a view as
to any course of action which may be required- includingthe dismissaL of a Director.
This modus operandi will be reviewed in 2025126.
Key decisions taken in 2024125 were the changes to the constitution. the closure of the
COIF account, disposal of the old Handybus, provision of chargecards, the opening of
an additional account the investment in an off the shelf cloud based booking system
and introducing Mr Jim Callaghan as a fourth signatory on the Account to replace Mr M
Purchase.
Investment Policy
The DVG does not have a formal investment policy. The current strategy is to invest aLI
funds in such a way that they are protected under the FinanciaL Services Compensation
Scheme (FSCS). During the 2023-24 period part of the Butlin Restricted fund {£84.000)
was split invested with the Charity Bank (Account Reference). the remaining
operational part was invested in an instant savings account with the MetroBank. The
figures are detailed in the section on Restricted Funds.
The other Restricted fund (for the HandeBus) is invested in a separate MetroBank
instant savings account.
For the period 2023-24 some reserved but unrestricted funds were invested with CCLA.
These funds were not protected by FSCS and have been transferred to the recently
opened fourth Metrobank account. The Charity Bank and MetroBank are separate
financial entities which results in the total protection by FSCS being £190,000.
ReseNes Policy
The DVG does not have a reseNes poLicy but has approximately £38.000 in unrestricted
reserves. This will be sufficient to cover any for-seeable liabilities for several years. No
significant liabiLities were identified at the end of 2024125.
Creditors
The group has no significant creditors. However in September the Handebus was
involved in an incidentwhich caused a claim to be made on the insurance. Repairs
were made and our insurer's solicitors are pursuing the third party for damages. This
has resulted in an increased premium. loss of no claims discount and impuned the
reputation of one of our drivers. We believe the third party was wholly at fault and we
await the result of legal proceedings against the individuals.

Insurances
The DVG annually renews Public Liability and Employers Liability insurance.
Additionally. the DVG holds vehicle insurance for the Handebus.
SeNice Level Agreement and other permissions
In February 2022 the DVG agreed a Service Level Agreement with West Berkshire
Council in order to qualify for a £50.000 capital grant to replace the Handybus. The
Treasurer hoLds the compliance arrangements for all of the conditions in the agreement
and this is reviewed annually.
The DVG have two Permits under Section 19 of the Transport Act which allows the hire
and reward recovery of fares on a not for profit basis. One of these was temporary
pending disposal of the second bus. We also hold a number of blue badges which are
renewed periodically. These allow our drivers to park in blue badge spaces at various
venues this reduces costs and speeds up our parking and transfer time.
Assets
During 2024125 the DVG applied depreciation to two fixed assets. The bus and the
chargepoint installation.
Safeguarding
Before a new volunteer is accepted to work on behalf of the group they are vetted using
the DiscLosure and Barring SeNice Enhanced checks. Many of our volunteers were
vetted some time ago and as a matter of policy the group decided to renew these
checks on a rolling five year programme. We maintain records for each volunteer.
One complaint has been received by the group over the driving characteristics of one of
our volunteers in 2024125. A discrete examination of the complaint was undertaken
and we have taken some steps to avoid that situation re-occurring. Many clients
continue to express their thanks and admiration for the services we provide.
Our new booking system has improved compliance with the General Data Protection
Regulations and the security of the sensitive information required to manage our
clients. information. The physical security of the DVG off ice at Compton has also been
improved this year.

Restricted Funds
The two restricted funds operated by the group are
2024125
£94445
2023124
£95717
2022123
£96162
Butlin
HandeBus
£6166
£3605
£68034
Total Restrlcted
£100,611
£99.322
£164,196
The Butlin fund was created from a bequest by Mrs Barbara Butlin in 2022 and is
restricted, in accordance with her wishes, for subsidising transport of cLients to and
from GP surgeries. The interest from the fund is not restricted and is used to support
the finances of the group generaLIy.
The HandeBus fund was created from donations and grants obtained through 2022123
and 2023124 for the procurement of a replacement eLectric Handebus. The majority of
the fund was expended in 2023124 for the procurement of an original Ford eTransit van.
the conversion by GM Minibuses, type certification. livery and the instaLlation of a
chargepoint at the Downland Practice in Chieveley. The fund has been used
subsequentlyfor some minor functional modifications to the bus also. A residual
amount exists in case further modifications are required, this reserve was augmented in
2024125 by the sale of the old bus.
Unrestricted Funds
The unrestricted funds comprise the MetroBank Current Account and the MetroBank
Reserve Account. The historical funds are presented for completeness.
2024125
2023124
2022123
Total
£37,546
£31.696
£30.524
Depreciation
At the end of 2024125 the DVGS key assets were the Handebus. the Chargepoint and
the office computer. No allowance for depreciation had been made for the bus or the
charge-point in 2023124 but has been made in 2024125. It is proposed to allow for
depreciation of the Handebus at 10% ofthe original vaLue per annum and the charge-
point unit at 20 % such that the bus wilL be written off after 10 years and the charge-
point after 5 years. The installation cost of the chargepoint has been written off this
year.
The bus depreciation is based upon the warranty on the battery on the bus of 8 years.
The chargepoint installation was largeLy the modification of the surgery electrics and
therefore is not an asset which the DVG can easily remove.
13

Signed on behalf of and with the agreement of the Trustees and in accordance with the
Charity Commission statement of recommended practice (SoRP} guidance. The
Trustee Annual Report is required as the Charity turnover exceeds £25,000.
Joe CLerkin
Chairman
14

Examiners Report
Having exan11n￿l ihe necessary documentation I have pleasure in repornng o
the abbrevlHled orcounts and the proflt and loss ac¢ount enclosed wlth this
rnport for the yoar ended 31 Marth 2015 wilhout undortakittK a full audit
l am of the oplnlon thaL'
The financial slat¥m¥nts are in aRreernnt wlth the xcountlng reconls
kept by thecompany under Section 386 of the Companles Art 200&
Having r¢84rd (o. and on the bfisis of. tht Information rontalned In those
Luun¢inE record5 the attdchod finaDLlo1 statemenr5 have been drdwn up
In a ￿￿Trpr conslstent wlth the accounllnx provlstons ofthe CompanSes
Acr 2006, so far as these arLb dpi)Ik¥ble lo the Lompany.
Q The audit exemptlon condlriorns have been met by the tt>MpAny and. at Do
tlme duTÉn8 the ycar. dld the rowpany fau into a non*xemption cate80ry.
d. No mattor rnmv tn my attenri.on in conneLtlon wlth the exanjination
whlch gave me rcasonable cause to bdievL. that in any material respett
accounting reLurd5 have noi been kepL or that th¢ accounts do not acconl
with thos¢ rccord
ThLifLb are ￿ matter$ 4vhlch hav¢ come lo my attentloii in (vnnLYtion with
thE examinatiOTt. to whith th¢ dlrvctur5 aitentlon should be drawn to
eti4ble a pmper undersi4ndio8 ulth¢ar(oiwts to b¢ reache4L
f. l am satlsfied that theTreasurer. 5UPPOrted by the DlrLicI()rs, has put in
place safe. efficitnt arr3ng•rnents and maintain robust conirnls on
payrnerbts as an In¢iydEed part of the overall finanaal control systenL
Date: 13 May 2025
Terry Glxmlsell
Independeni F.xaminer
15