PHOENIX DOMESTIC
ERVICES
PHOENIX HOUSE
SURGERY ROAD
BLAINA
CHARITY NUMBER 1112039
FINANCIAL ACCOUNTS FOR THE YEAR ENDED 31ST MARCH 2024
INDEX
Pa
2 Independent Examiner's Report
34 Statement of Financial Activities
5 Balance Sheet
6-7 Notes to the Accounts
Page I

Inde
endent Examiner's Re
ort to the Trustees of Phoenix Domestic Abuse Services
I report to the trustees of Phoenix Domestic Abuse Services on the accounts
for the year ended 31st March 2024.
Res
onsibilities and basis of re
ort
As the charity's trustees you are responsible for the preparation of the accounts in accordance with
the requirements of the Charities Act 20111"the Act").
I report in respect of my examination of the Trust's accounts carried out under section 145 of the
2011 Act and in carrying out my examination, I have followed all the applicable DirectlDns given by
the Charity Commission under section 14515llbl of the Att.
Inde
endent Examiner's statement
The charity's gross income exceeded £250,000 and l am qualified to undertake the examination
by being a qualified member of the Association of Chartered Certified Accountants.
I have completed my examination. I confirm that no material matters have come to my attention
in connection with the examination which give5 me cause to believe that in any material a5pert:_
111 the accounting records were not kept in accordance with section 130 of the Charities Act or
121 the accounts did not accord with the accounting records or
131 the accounts did not comply with the applicable requirements concerning the form and content of
accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement
that the accounts give a true and fair" view which is not a matter considered as part of an independent
examination.
I have no concerns and have come across no other matters in connection with the examination to
which attention should be drawn in this report in order to enable a proper under5tandlng of the accounts
to be reached.
Steve Drake
Chartered Certified Accountant IF.C.C.A.I
24 James Street, Ebbw Vale, Blaenau Gwent, NP23 6JG
Ilth November 2024
Page 2

PHOENIX DOMESTIC ABUSE SERVICES - CHARITY NUMBER 1112039
ANNUAL ACCOUNTS FOR THE YEAR ENDED 31st MARCH 2024
SECTION A - STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted Restricted
Funds
Funds
2024
2023
INCOMING RESOURCES
Volunta
sources
Donations
Grants recelved
Welsh Assembly Government- Youth Worker
Children in need
693.04
693.04
3,473.35
36,000.00
28.392.00
122.152.00
36,000.00
35,618.00
28,392.00
28,892.00
122,152.00 103,678.50
27,250.00
35,000.00
45,414.19
17,264.00
1,053.10
56,720.00
10,000.00
97,923.00
4,000.00
25,480.00
4,112.00
33,500.00
The National Lottery Cornrnunity Fund- Rise and Thrive Project
Lloyd5 Foundation
Re Provide
VAWDASV- IDVA- Torfaen
Masonic Charitabl e trust
B and Q Foundation
Moondance Foundation
Clothworkers Foundation
Caerphilly County Borough Counci I
VAWDASV- Cost of Living Grant
VAWDASV- Perpetrator Project
Perpetrator Intervention work
Torfaen CBC
The Police and Crime commissioner for South Wale5
Cara Project
Welsh Assembly Government- Capital
Home OfficelPCC
Incorne {Sub-Total)
Miscellaneous Resources
Training Provided
Suitability sessions, insurance claims and room hire
Bank Interest received IG ross)
TOTAL INCOMING RESOURCES
47,803.12
22,730.00
47,803.12
22,730.00
67,138.00
1,000.00
67,138.00
1,000.00
97,923.00
97,923.00
12,348.00
12,348.00
20,000.00
5,000.00
35.633.48
20,000.00
5,000.00
35,633.48
19,024.06
234,737.67
496,812.64 783,139.87
110,964.04
385,848.60
7,588.56
2,529.00
1.472.79
122,554.39
7,588.56
3,800.00
2,529.00
3,718.80
1,472.79
246.39
508,402.99 790,905.06
385,848.60
Page 3

PHOENIX DOMESTIC ABUSE SERVICES - CHARITY NUMBER 1112039
ANNUAL ACCOUNTS FOR THE YEAR ENDED 31st MARCH 2024
SECTION A - STATEMENT OF FINANCIAL ACTIVITIES
CONT'D
Unrestricted Restricted
Funds
Funds
2024
2023
RESOURCES EXPENDED
Client Expenses
Employee Wages and NIC
Employer Pension Cost5
Employee Training Cost5
Publicity, Promotions and Leaflets
Travelling Expenses
Gas and Electricity Costs
Insurance Costs Ilncl. Healthcare)
Telephone, Fax and Internet
Printingi Postage and Stationery
Repairs. Renewals and Refuse Col lections
Accountancy
Cleaning
Computer Software and Support
Water Rates
Equipment repairs and renewals
Licences and Subscriptions
Legal and Professional fees
Companies House fees
Bank and PayPal Charges
Equipment leasing
Room hire, Canteen and Welfare
TOTAL RESOURCES EXPENDED
4,407.01
355,277.26
12,467.28
975.00
286.98
8,013.19
2,943.63
9,516.47
11,934.63
905.58
21,298.94
4,407.01
11,804.02
497,432.98 654,791.04
18,367.89
52,345.53
1,005.00
4,673.26
286.98
389.23
8,013.19
12,488.20
5,511.13
4,020.17
12,825.34
14,938.14
18,943.94
16,628.14
1,095.14
2,044.77
23,464.93
27,052.79
1,680.00
1,800.00
1,908.81
1,636.42
8,823.63
8,083.17
419.28
455.78
17,264.64
4,589.94
733.88
947.05
4,950.00
13.255.00
13.00
763.00
168.60
130.04
4,868.98
2,732.88
6,151.52
6,486.79
638,335.87 842,055.36
142,155.72
5,900.61
30.00
2,567.50
3,308.87
7,009.31
189.56
2,165.99
1,680.00
500.51
2,878.23
1,408.30
5,945.40
419.28
16,406.83
733.88
4,488.00
857.81
462.00
13.00
25.50
1,649.63
28.00
171.422.24
143.10
3,219.35
6,123.52
466,913.63
NET INCOMING/{OUTGOING) RESOURCES
TOTAL FUNDS BROUGHT FORWARD
TOTAL FUNDS CARRIED FORWARD
(48.867.851 181,065.03) (129,932.881 (51,150.30)
157,870.70
343,294.51
501,165.21 552,315.51
109.002.85
262,229.48
371,232.33 501,165.21
Page 4

PHOENIX DOMESTIC ABUSE SERVICES
SECTION B - BALANCE SHEET AS AT 31ST MARCH 2024
2024
2023
Note
FIXED ASSETS
Freehold property at cost- Phoenix House, Surgery Road, Blaina
Ilncl. Enhancement expenditure)
216,752.80
216,752.80
CURRENT ASSETS
Debtors and Prepayments
Cash at bank and in hand
TOTAL ASSETS
31,646.03
127,823.25
376,222.08
125,009.46
171,934.27
513.696.53
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Expense creditors
4,989.75
12,531.32
NET ASSETS
371,232.33
501.165.21
FUNDS OF THE CHARI
Unrestricted funds
Restricted Income funds
TOTAL FUNDS
109,002.85
262,229.48
371,232.33
157,870.70
343,294.51
501,165.21
Signed by the following two trustees
on behalf of all the trustees
si
nature
Print Name
Date of A
roval
LO.IL.LSL
JILJA
Page 5

PHOENIX DOMESTIC ABUSE SERVICES
NOTES TO THE ACCOUNTS
NOTE I- BASIS OF PREPARATION
1.1 Basis of accountin
These accounts have been prepared under the historical cost convention with items recognised
at cost or transaction value unless otherwise stated in the relevant notes to these accounts.
The accounts have been prepared in accordance with:
lil the statement of Recommended Practice.. Accounting and Reporting by Charities preparing their
ccounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of
Ireland IFRS 1021 i55ued on 16 July 2014 and with,
lill the Charities Act 2011.
1.2 ChanRe in basis of accountin
There has been no change to the accounting policies (valuation rules and methods of accounting) since
last year.
1.3 Chan
esto
revious accounts
No changes have been made to accounts for previous years.
NOTE 2 - ACCOUNTING POLICIES
INCOMING RESOURCES
2.1 Reco
n&tion of Incomin
These are included in the Statement of Financial Activitles when..
lil the charity becomes entitled to the resources,.
Illl the trustees are virtually certain they will receive the resources- and
liiil the monetary value can be measured with sufficient reliability.
resources
2.2 Incomin
resources with related ex
enditure
Where incoming resources have related expenditure, the incoming resources and related
expenditure are reported gross in the Statement of Financial Activities.
2.3 Grants and donatlons
Grants and donation5 are only included in the Statement of Financial Activities when the Charity
has unconditional entitlement to the resources.
2.4 Investment Income
This is included in the accounts when receivable.
EXpEND￿uRE AND UABILITIES
2.5 Liabilit
nition
Liabilities are recognized a5 soon as there 15 a legal or constructive obligation committing the
harity to pay out the resources.
reco
NOTE 3 - o￿AlLs OF CERTAIN ITEMS OF EXPENDITURE
3.1 Fees for examination of the accounts
2024
1,680.00
2023
1,800.00
Independent examiner's fees for reporting on the accounts
Page 6

PHOENIX DOMESTIC ABUSE SERVICES
NOTES TO THE ACCOUNTS
CONT'D
NOTE 4- DEBTORS AND PREPAYMENTS
Analysis of debtor5.' amounts f311in8 due within one year
2024
2023
12,412.48
20.381.32
148,855.001 £ 167.138.001
400.00
10,000.00
19,024.06
23,983.25
118,358.83
Violence against Women, Domestic Abuse.
Moondance Foundation
Blaenau Gwent and Caerphilly Workforce dev. Team
Clothworkers foundation
Welsh Assembly Government
Caerphilly County Borough Council
Police and Crime commissioner for Gwent
81aenau Gwent Social Services
Safer Merthyr Tydfil
Torfaen County Borough Council
Prepayments
Plymouth City Council
35,633.48
25,610.07
450.00
5,000.00
900.00
45.00
450.00
31,646.03
125,009.46
NOTE 5- CASH AT BANK AND IN HAND
Cash at bank - current account
Cash at bank - deposit account5
2024
26,693.09
101,130.16
IZ7,823.25
2023
41,276.90
130,657.37
171,934.27
NOTE 6- CREOITORS AND ACCRUALS
Analysis of creditors.. amounts falling due within one year
2024
2023
Accountancy- Garry White and Company
Pension
Expense credltors
1,680.00
2,081.50
1,228.25
4,989.75
1.800.00
9,416.99
1,314.33
12,531.32
Page 7

Phoenlx Domestlc
Abuse Services
Impart Report
2023-2024
Reducing Risks, Saving Lives, and Building Futures.
Ophoenix
DOMESTIC ABUSE SERVICES

Introdurtion
This impact report is the second annual impact report Phoenix DAS has produced and represents
an overview of the impact the service has had over the year 2023-2024 and also the cumulative
impact over the 21 completed years of operation. The report is intended to provide a f lavour of
the work with more in depth statistical information being available on request.
Phoenix Domestic Abuse Services (Phoenix
DAS) is a highly successful charity that uses a
variety of methods to end all forms of domestic
abuse. Since its inception in 2002, the service
has received over 9000 referrals and currently
works with more than 50 partner organisations.
The service is forward thinking and adopts a
restorative, person centered and holistic
approach to all areas of its work. This is unusual
within the field but is based on the strong belief
that all people are capable of change given the
right motivation, support and practical
assistance. We consider recruitment critically.
only Selecting those who truly share in our
passion, values and beliefs. We, and others who
encounter our service, recognize that our
people make us distinctive, innovative and
ground breaking within the field. Over the years
Phoenix DAS has listened to the needs of clients
and constantly fought to create a service which
creates real change.
Services Operational During 2023- 2024
Victim Safety Team
supports the
emotional, practical and safety needs of
victims of domestic abuse aged 18+,
including support through criminal justice
and civil court systems.
Rise and Thrive Team - assisting victims in
understanding domestic abuse and its
consequences, developing skills needed to
move forward with life.
Youth Respect Team
working with
teenagers who are showing signs of
abusive controlling behaviours both in the
home and in their relationships. This
includes staff working directly with
parents to ensure that a consistent
approach to parenting is applied.
Recovery Team
provides support to
children aged 5-18 who have experienced
abuse at home. This includes support for
parents.
Voluntary Perpetrator Programme
working to deliver life lasting change in
attitudes and behaviour with those who
offend. The work is open to people of all
genders and sexual orientations over the
age of 18 years.
This impact report is the second one produced
and represents a move away from previous
annual reports which heavily relied on statistical
information and graphs. The reports, although
containing lots of information, often failed to
relay the true character and impact of the work
on the real people who the service supports.
Phoenix Domestic Abuse Services - Impact Report- 2023-2024

Whole Service Overview
2023-2024
REFERRALS AND ENGAGEMEMT
290
Total referra15
During the year, the service received a total of 546
referrals to all teams, which is a 13%decrease in
referrals compared to the previou5 year.
Changes perteam were asfollows:
250
Numberofcases
carried over from
pervious year
206
188
150
Total supported
including carried over
Virtim Team - Increase ot 1415%)
Children and Youth Team- decrease of 20 {22%}
Perpetrator Team - decrease of 73 (28%)
89
56
These differences reflect the changes infundingwith
no further regional funding input into either the youth,
respect work or the perpetrator work. This has
resulted in many referrers, including self referrers,
being turned away from the service.There is no
evidence that the need for this work has reduced from
what has been seen previously.
It costs an average
of£1339 to
provide support to
one individual
REFERRAL SOURCE
GENDER
AREA
soc￿￿ SErvkes
179
Biaeniu Gwent
Caerphilly
io?
Poll
SelFIFarni
127
400
53
Newport
Otherstèrutory
DV5ervKes 1$
HousinB
Health
Leg•l/PiobatlW 4
Educ*￿￿
52
300
Tortaen
14onmoulhshire
li
200
Outslde Gwent
NFAlnor Known
16
loo
OlherVoluDtarySer%ry￿S
Outside Wale5
50
150
Joo
2QO
300
4QO
546
64%
483
Total referrals in
2023- 2024
Engagement
rate
Individuals
supported
Fho8nix Domestic Abuse Services - thpact Report- 2023-2024
02.

Whole Service Overview
2023-2024 - Impact
All cases are monitored at
closure to review outcomes
that we have achieved with
interventions.
Each
outcome is assessed through
a combination of measures
including
objective
and
subjective f actors.
These graphs represent the
results for the whole service
and represent 346 case
closures during the period.
REDUCTION IN RISK
INCREASED KNOWLEDGE
AND UNDERSTANDING OF
DOMESTIC ABUSE
YÈ5 •No
32%
No
our
INCREASE IN
RESILIENCE AND
WELL-BEING
REDUCTION IN
CONTROLLING AND
ABUSIVE BEHAVIOURS
PERPETRA TORS ONLY
IMPROVED FAMILY
AND SOCIAL
RELATIONSHIPS
No
10.7%
No
59b
89.a%
Risk levels, for those known, at referral were:
li/
59/
30/
High Risk
Medium Risk
N.B for 49% of referrals the risk level was'not known, at referral point
Standard Risk
Phoenix Dixnestic Abuse Services - Impact Report- 2023-2024
03

What else do our statistlcs tell us? _ based on our 319 closed
riles who had received support
21°A of our clients (adults and children)
identified as being'neurodiverse, of these
61% stated they were diagnosed with a
further 6°A awaitingdiagnosis.
14°A,of those asked stated that they
had a disability
Carer 1%
Not known
Empltyi•l
98X
Employment and Training
Not SnemplDymentortrah4nK
In tralnlry
3X
20% of cases reported that they were
struggling with financial hardship
Phoenix Dixnestic Abuse Services - Impact Report- 2023-2024
04

Previous experience of abuse...
We ask our adult clients whether they have experienced
abuse before in their life, either as a child or as an adult. This
is what we found out
48% of those asked said they had
experienced multiple adverse
childhood experiences (ACE'S)
Overall 49°A of clients told us that
they'd had previous experience of
abuse. The breakdown of these figures
were quite similar for perpetrators and
victims
Perpetrators
Victims
Both
6%
Wftnessed as a chlld 9%
4%
Wltnessed as achlld
14%
None
45%
None
53%
Prev10￿ relatknn5hlp
34%
Prevlous relatlon5hlp
35%
Phoenix Dixnestic Abuse Service5 - Impact Report- 2023-2024
05

.38
Through
the years
51.41W
41
145.t6
.08
29,240
21 YEARS OF REFERRALS
This year marked 21 complete years of operation for
Phoenix.
The graphs on this page represent the key figures across
these years. We can see from this that although there are
fluctuations in actual figures the rates of engagement
have remained static at around 57°A since our 18th Year
of operation {2019- 2020).
We also saw 28.5K website hits many of which were
accessing professional pages.
800
600
400
200
ENGAGEMENT NUMBERS
ENGAGEMENT PERCENTAGE
500
0.00
400
loo.00
80.00
300
Engaged
60.00
non- En8a8ed
200
40.00
loo
20.00
It ¢) t) 0) O %
0.00
<) %) QJO tql) foi t)QJ O
9146
4499 263,026
Total referrals
Total clients
engaged
Total website hits
Fhoenix Domestic Abuse Servic8s - Impact Report- 2023-2024
06

Work with Victims
Supporting all victims of domestic abuse to become safer.
happier and more resilient
290 77 $6/ 206
Victims referred
this year
cases carried over
of referrals engaged
individuals
supported
Police
127
Funding from Moondance and the
National Lottery has enabled us to sustain
two essential support streams for victims.
Our Victim Safety Officer oversees all
victim referrals and offers immediate
assistance in safety and risk management,
including options relating to criminal and
civil justice as well as safeguarding and
multi-agency working.
Social Seryice5
StlflFamily
Other Statutory
Service5
ili
Health
li
Internal
Probation
Houslng
Ot￿r voluntsry
Educat40n
20
60
80
loo
140
Meanwhile, our Rise and Thrive Team delivers longer-term support aimed at
enhancing resilience, boosting safety, and promoting overall well-being. Victims can
access one-on-one support or participate in group programmes.
Engagement Snapshot
25/
48/
26/
66/
77/
Of male5 referred
engaged wlth
support
Of female5 referred
engaged wlth
5UPPOrt
Of pollce referral's
engaged wlth
5UPPOrt
of 50clal 5ervlces
referra15 engaged
wlth support
Of Self referrals
engaged wlth
SUPPOrt
Fhoenix Domestic Abuse Services - Impact Report- 2023-2024
07

Work with victims continued
What Changed?
Total
referrals
12
Assessed to be
primary
aggressor
We reduced
the rlsk In:
95% of Vlctlm Team
cases and 94% of
Rlse and Thrlve Team
cases
We Increased
knowledge and
understandlng In 79%
of Vlctlm Team cases
and 98% of
Rlse and Thrlve Team
Male
Victims
Average age
33
We Increased well
belngand
reslllence In 93%
of Vlctlm Team
cases and 94% of
Rlse and Thrlve
Team cases
We Improved
famlly & soclal
relatlonshlps In
9YX of Vlctlm
Team G￿eS and
92% of
Rlse and Thrlve
Team cases
Total
engaged
Engagement rate
251
"Amelia s
Amelia was referred
social services afler ker
Carl,
due lo Le released
from prisom. Garl kad been imprisoned f I li
or s
ra
Amelia, following a Aislor
Sl9nif l Jomeslic L76L4se Ikal began in 2010. Amelia hd been referred for supporl al
Ica
IAt71 lime, bul did nol engage. While Amelia kaJ visiled Carl in
rison wilk Ikeir ckildren.
ske kaJ mol communicoled wilk Aim SimGe Ais release, and an conlacl wilk IAe cAildrem
rvised b Social Services. Amelia was considering reconcilialiorj.
ded Ikal C.,1
J kis anger issL4es and drug use. Amelio slruggled lo recognize Ike signs of
so
lel
coercive conlrol and abusive bekaviour Ikrougkoul Ike relalionsk. focusin9 y on IAe
sica
incidenl Ikal led lo Carl's im
risonmenl. Reco
nizi
ker need for lo
-lerM
support Io gaiyj Ikis unJersla¥JJirJ} ske was assi
dlolkeRiseandTk l A lia
kod Some reservalions aboul services due lo ker negolive ex
during Aer own childkood.
Afler Ike iyjilial ome-on-one meelin
Ihe RESE[
She found Ikis ex
erience lo be bolh JiffiGuII J ckallenyin9. oflen feeling anxious J￿rIng
an
some sessions. In oJJilion lo Amelia s involvemenl in Ike group discussions.
robAlion
social services be
an
loeasecedain reslriclionsonlAe I. A I,. C I dlk Aild
Ime
me
rem
was
RESET PROGRAMME
*43 clients
attended
RESET group sessions
*Ioo% of those attending
groups have reported a
reduction in risk and an
increase in knowledge,
98% reported increased
resil ience
and
700A
improved family and
social relationships
WLIS su
resse
rive
eam.
eriences wilk social services
Amelia daded ad al,
ici
rou
eedback from RESE
"I loved bt, kt
opehed My so mUGh"
"h3VkTrl9 the knowLed92
to know red f La9S"
cou
Id , ,d I, elk,,.
or
ro
Amelia became a vilal conlribul lo Ike RESET p gramme and ins ired olkers lo
le in Ike NalurdNudure session. WA k examined Ike effecls of domes
ic
ica
kild Al cl
oinl, A lia ex
me
d Ikal ske fell
fidenl in ker
ofa&usivebekaviorsanJA I, rol Ik If dk Aild.M kile,
L4se
"Its realLy weLGomtrn9 and
everyone here
s really support¥ve"
ren.
osure
resse
more co
derslaMJiM
Carl was compleling work wilk balion an
ro
more lime lo
elAer.
Fhoenix Domestic Abuse Services - Impact Report- 2023-2024
ow
ec
erse
erc
eanw
social services. leading lo Ike family 'p ding
08

Children's Recovery Team
Children supported
AGE AT REFERRALOFALL ENGAGED
5 Years
6 Years
Carried over= 30
New Referrals= 33
Total= 63
7 Years
8 Years
46 Engaged
680/
9 Years
10 Year5
All cases were new
referrals (no repeats)
IIYear5
12 Year5
13 Year5
14 Year5
15 years
16 Years
Recovery Parent Support
Carried over= 7 New referrals= 4
Total = 11
REFERRAL SOURCE OF NEW REFERRALS
Children'sSÈTh
Due to fundlng Ilmltatlons, parenting
support has been greatly reduced thls
reportlng perlod. wlth support
restrlcted to onllne support.
Internal
Familit5 Flrst
li
Familv
ot￿r Dvserrice
26 children identified as female
19 chlldren Identlfled as male
I child identif led as non binary
Eduration
io
12
Phoenix D￿lestIC Abuse Services- Impact Report- 2023-2024
09

Children's Recovery Team Continued
My Emotiri
A,,k ' Slor
ies
oenix
Arckie s Molker. Mary wos referred lo Pk & Gwenl Police followi￿9 Slgnificanl abuse from A kie s lalker
rc
Paul. Mary was suppoded Ikrougk Ike criminal court s
slem and a reslraining order was pul in place +0 prolecl
ker and ArcAie. Allk 9k Paul was advised lo consull a solicilor lo eslablish conlacl wilk Arckie, ke has
ou
el lo lake
is s
IA I, ML7fy 9kl SL4Fporl from Phoenix for A Ale due lo Aer worries a&oul Ike kigk levels of fear arJJ onxiel
soL4
rc
he was facin9. A kie Aod endured bolk k l and emolionol ab direcled al Aim And kis molker. Addilionall , ke
rc
sica
us
was aware of A. falkers IroL4&1' 9 alcokol use aY*d Ike facl Ik.1 kis falker kad allempled +0 lake kis own life.
Is
In earl sessions. A kie seemed caulious and nervoL4s. Bolk M
rc
ar
and sckool observed Ikal ke was excessively
er
anxious and exkibiled fears aboul various issues, suck as Ais molk leaving Aim olone. ker yeHit)g kurl. and
concerns aboul being 'lakerJ aLua
Addilionall A kie was grappling WIIA feelings ol re
rc
eclion Irom kis falher,
wkick kindered kis aLilily ID form and sus+ain friendskips due lo kis anxiely and low self-esleem.
Arclie s work derslood Ike im
eru
odance of creali
a safe and secure environmenl Jurin
Ikeir sessions,
Ike need lo Éslabl,.A a I lin
lalionski
wilk k" To ackieve Ikis, A A J kis wor
Im.
rc
dedicaled several sessions Io gelling lo know eack olker Ih gk a blend of All Ab l Me workskeels,
em
asiziYJ
rus
re
ie L7n
er
rou
ou
e￿9￿91￿5 yames, anj ,'derJlifyirJg kis slrenglks. A kie skows a remarkable lolenl for Jrawing and enj y playin9
rc
san
o. so kis worker incor
ora
les Ik
ese ac
livilies inlo Ikeir sessions. Tkis a
pp
roac
k nol onl
facililales conversalion bul also serves as a confidence Soosler and a means of providing posilive
rein
forcemenl.
ize and discuss kis fears and lions, anJ deve
emo
skill,.
lori
a mindfulness ar, 17 worry .9, °'P g emolions and wkal ke ct7n aY)d can nol conlrol. A
lemenled for Gkildren on Ike Recover
L4rin
Team Io signal Ikeir Comforl J g sessions, enkoncing
Irol elemenl of Ile wod.
Tk
ewor
er uses various
00
rc
ie reco
co
Aclivilies inGlude crealin
'Slo /Go s slem is im
IrL4sI J .IIowi
an
glk
emacon
Arckie skows increased kappiness lidence, evidenl in kis smile excilemenl Juring ckeck-ins wilk Ais
co
wor
ker. He k formed a small
as
rou
of f . ds al sckool, fL4rfker &ooslin
rien
kis confidemce. Allko
e occasiona
lions kis falk
er s aLsep]ce, Mam re
OAS Ikal il J
I seem lo ne
alivel aff I kim an
ec
Arckie is
sl..p g beller, using "p g skills I d Ik Ais Recover
Worker, arjd a
Imer and less L7llxioc4s overa
11
Men
oes no
more.
eL7rne
wi
ears C67
11,
Fhoenlx Domestic Abuse Services - Impact Report- 2023-2024
10

youfH r ESPECT
CHILD & ADOLESCENTTO PARENT VIOLENCE AND ABUSE
Working with 11- 18 year olds who are using controlling behaviours
within their own relationships or towards parents/carers.
AGE AT REFERRAL
TA
ere were
Ioyears
44.4%
Iq
11 Years
66.7%
18
cases were
new referrals
12 Years
loo%
carried over
13 Years
44.4%
14Yea
55.6%
15 Years
33.3%
OL4n
16 Years
44.4%
en
gaged
17 Years
ii.i%
18 Years
ii.i%
12 oul of15
Parenls referred
12 of Ihe clienls
'denlified Js
feffiale
25
'pp°'
f +he Glienls
denlified as
Torfaen
erson
AREA
OF
REFERRAL
l young p
'den+ified Ihemselves
der
Btsen3uG*Mrt
17
Fhoenix Domestic Abuse Services - thpact Report- 2023-2024

Youth Respert Team Contlnued
REFERRALSOURCE
93%
of closed cases
showed a
reduction in
controlling and
abuslve
behaviours
of closed cases
report an
increase
in well-being
and resiliencp,
of cases showed
an improvement
In family and
social
relationships
BEHAVIOURS DISPLAYED
IOO°A displayed
emotional abuse
and coercive and
controlling behaviours
ICCB)
73% displayed
physical abuse
27/0 displayed
financial control
73% displayed
threats to harm
(to the primary victim, themselves or siblings)
53% displayed
criminal damage
"Oscars slor
Oscar, a12-
ear-old male. was referred Ikrou
k Families Firsl due lo increosin
di
kis anger, aggression, and allem
Is lo exer+ conlrol l Aome. parl I ly lowards kis molker and
ar
younger siblings, one of wkom kas at41ism. Oscars falker lives in Ike Aousekold and is re9islereJ as
disabled, faci
several pAysiGal k Ilenges wkile also Jea
.41 menl l A Ilk issues. Tkis sil lion
ea
aads lurlker slrain lo éke lamil J namics and con+ri'bu+es lo Oscar s fruslralions.
concerns re
ar
icu
scar sloled Ikal ke and Dad were close. kowever os Dad's keallk Aad delerioraled Ikis relalionskip
kaj b k J Tke recen
ro
en
own.
passip79 of Oscar s granjmolker, a source of posilive supporl f Ike
or
enlire famil , kas furlker affecled kim. Mam was olso concerned abou+ ne
alive influences from
Oscar s
eÉrs.
scar appeared molivaled lo engage wilk Ike work. and openly JiscusseJ kis anser
responses and wkal ke fell was kis inabilily I, 'Ikink' wkile an9er was builJ Tkis Iken
ing.
s ol l+ aflerwards.
escalaleJ +0 pkysical J verbol oulbursls and Oscar s feeling SIAI
an
scar compleled 20 sessions of work wilh kis worker and covered a variely f I,pics Ikal explored kis
own experiences. kis communicalion. kis bekaviours and feelin9 . We also worked wilk kim on kis
fruslralions and somel. lack of underslanding around kis brolker and Ais falker s diagnoses.
Imes
osure. bolk Oscar and kis molker reporled a happier kome environmenl wilk a signilicanl Jecrease
in oulbursl d incidenk. Tke fami.ly conlinue +0 work on Ikeir communicalion and underslanding.
san
Pk
os
scar
-live inle
oenix signp led O l. Ike local youlh service +0 kelp wilk Ais osi
'pp,,l in ki"s general wellbeing.
ralion oul 'Je of k
si
ome
Phoenix Dtxnestic Abuse Servrcey- ltrpact Report- 2023-2024

INTERVENTION TEA
HANG
Working with perpetrators to reduce their controlling and dominant
beliets and behaviours
93 46 95 70/
Perpetrator carried over from Individuals
referrals
previous year
engaged
Of referrals
engaged
"The skills I have learnt on the programme have helped me and my
partner to improve our relationship and be able to live as a family
again. I no longer feel entitled like l used to- thank you for giving
me the chance to change and believing in me."
During the year funding for this work
has come from a variety of sources.
The graph shows the breakdown of
how the 136 referrals were funded:
Tarl*•h
PwThAliylunJpd
-[
sw pJrthxed
NotlLUK
20
60
Impact Snapshot
73%
97/
75/
81%
Wlth a reductlon In
rlsk compared to
entry
Wlth an Increase In
knowledge and
understandlng of
domestlc abuse
Sh(bwed a reductlon
In controlllng and
abuslve behavlours
Showed an
Improvement In
lamlly and soclal
relatlonshlps
Fhoenix Domestic Abuse Services i￿aCt report 2023- 2024
13

Interventlon team
contlnued
CHANGE
CHANCE
HANGE
CHANGE
90/
655
49%
Of perpetrators
referred were
male
Individual
sessions were
carried out with
referrals from
Caerphilly
Of those that engaged
completed a
programme of work in
the year
Areas
50
40
30
Partner Link Work
20
io
93 partners
and ex
partners were
referred
33 cases were
carried over
from the
previous year
93 engaged
with the
Partner Link
Off icer
PARTNER LINK OUTCOMES
loo%
98%
83%
90%
showed a
reduction in risk
Showed improved
knowledge and
understarKllng of
domestic abuse
Showed increased
resilience and
wellbeing
Showed
Improvements in
famlly and social
relationships
Fhoenix Domestic Abuse Services - Impact Report- 2023-2024
14

Case Studies...
"Da¥iJ sell-réferreJ lo Pkoenix DAS A¢lpMwledyiMy Ikd hs
revious rÈlol' kp
H¢ &￿*[1ed wikeallky
,f J..I,,
,Ih f,,11￿5,
Io Gonlicé d holJi
securi
res
iorts
ecision m(Tki
issues aroun
us
a Co￿￿011,. &eAt7viour. He fell Ikal
order lo knve a luKre leallk IL7%. kn ke wuld ￿ed
s arou
LT
rélalionsknp He slalea d
uri
9 Ike prosramme
kavjour w(4$ proklÈMtsl' 1.1 I mgde ex¢us¢s nol kn explore
was
ew
re
ons
+0 o¢¢es$ a &¢kaviour thqye proyrqmmé. Dovi
Jlo&poAi
+hree Assessmenls de&S￿ed lo exHore h"$ okn.kly +0 lo%¢
res
si
ex
lore a&rse ckldk d
00
ex
nemce4 co
lele
D4wid Com
leled exer¢ises desigmed Io tjllow kim pra¢lise skill$ i
Jy h$ eM¢knns th?J h ryorkd kow ke kgd found IAIS
-Al was Yive exgmFl¢s ol
skill. kid. .{ IA.
ro
room.
a r15
k L7SSessmen+ and assess I IA
or
D4viJ JdineJ ¢koye P'¥rAffi￿ oimed al
1￿cl￿nIS QIJ l &use b ch
rea
rac
lisi
omes
ic a
I,.1.
Ik. .pPO&￿IIY I atvid￿ats +0 dectk
crea
or I
cha￿9¢ Ikeir leknviour
kowever soon rep,leJ Ihe olAer sro
sr¢u
IL7cillal
Ort ￿mpI¢ll0￿ of Ike p yr4thme David s+JleJ 'lke skills coverej
ro
bekaviour I
kow
retsliort5h
d. h¢ ako $la+ed '1
hove mel someone new and I have Mol rushed wkere I wotslJ
befort l manag1119 M own imsecurilies muck beHer.
Al Ikn 6 w¢lts DqviJ s+q+¢J 'lke chqnye$ in M
can See
-&ers and I
-y ¢kild
r¢n
s im
rove
ors mL7
k f¢¢1 wel¢om¢
Im
David +ook parl In a rt7mye Of exercises de*yMed +0 e¥
kis decision I beyin
o use u
tallk beknwours WJ
limole r¢1471"onski
Dlwid w¢4s l. ,&nl,f
J¢v¢kp¢J o neygA"w view of relqliortsk," from
,kilJk d tsnd this in+0 kis adul+ r¢lalJonsli
00
ow
00
&Jre
im
M¢L7M
Ih's i¥ Ik¢ k¢qllA I lalionski
ies
rÉ
i¥ ¢wm
ever knd., I fe41 Ihe skills Pknenix covered k&ve encour&9ed
me +0 +4 lowurd$ J heal+h
on-abusive inlirr)ale
reklion$ki
'Anxe
"Pelerwere referrd lo Pkoen
ew socol
worker in 2023 Tke coupl¢ kad s¢ppr47l¢d &,Id prolecliv+i
coxcerms were raised around Ames Akthol use the
resence of &Mes+ic abuse Ikeir relL7knfithp allho
h,Iwas
Gkqr +0 profe$siono1$ wkAI Iht dyTrvmic$ wern Tkn yle
have kn CA Idrem remairtd Ihe hop¥w wilh Pekr
s IAeir carer wilk Ikir molher kniry st4pernseJ
co
4c
skak. by Ihe fjc&nowtsdy l of Ike service
Ikol sk¢ wo$ rn1 o H¢,￿4 hr of &m¢s+ic 4b¥se Sk¢ was Ike
ro
re
fer￿a k Ihe Pknem knm some direcl
round mcreos
r krnwkd f domeslK abuse, irtreasi
r fthMc¢ ¢Tlso ycifK work 4ro¥nJ fely
co
Ow2r Ike nexl lew n*nlhs Anne Ma
ed lo rtdwce
Pekrs ttrnlrol over Ife b.ld ker resiliéM¢e
Jfy lo pre￿+ $ol¢ly &.- Anr* kns m4nAy¢J 1¢
sec¥r¢ t7 kome f kerself olkwy ker o¥1 of her F4re
Tkf complexily of Ile olkyolon5 lknl ￿cIal s¢ryiCts
w&Mled sup￿,+ L idethl,'f risk mÉ4k t•
thro￿ Ihe
ckildren.
Slafl Ci7rried oul ￿Paral& cornprehen&￿ u5sessrnen15 Wl
will fes&onals lormi
ro
kislory of Ike relaknnship Ik k 41ese assessme￿45 owr
or
Irt. kL7S workd lo reduce Aer IMlok¢ ts kÉ4W
¥n5yrvJa conl I wlh kr cAild Tke ckiuren kAve recenlly
ac
re
reyrfed lknl Ihey lo resde will lknir molkn. ft•ll I
Ime
k J$ reviÈw
The 1ofv¥lys￿urney coMlm¢ffjs A. has re￿rIed feeliry
saler knppy ip) hersell Sk Improved well_&ing
t7veJ Aer ktthllk d k
sicul
lkn.kd lkn servKÉ IA.1 Ik¢
lér allÈ
was 'l,'le for kr. Alkwins kr lo break free
ro
ex
erien¢eJ slafl ,Jenlli¢J Ikal A
aim ol coercNe
I I froth Pel
d Ihl Ikis rtéJÈd +. k consdéréd w+km
wrts o vi
co
ro
r IT
aranc¢.
IAe fulure plams
CO(4
Wt75 1
Iified Ihal Pe
r tvo
Id knmefil Irom a kkawour
ke remuiTr*J L4nSL4iI.&k li$
l.f kis
sltsdpoinl Ikal Anm¢ WAS him
assessme
.9° P'°9
nirnme k
owever
rso
ac
ac
ow
MÉ
VioL4rs
con
was
ys
Iw&r Jlowed ker lo rekn,"Id ker I,le Ad move lowords rt kappier.
sof.. f.kné
TAe &.9¥ in app & f Ike SOClL4
roa
rom
Phoenix Domestic Abuse Services - Impact Report- 2023-2024
15

Training
pk
oenix is commi
IleJ I
o improving
lod lic
ornes
pro
fessional res
ponses
abuse and skarin
The trainersfirsthand
e%perience and Knowledge is
e%celleTrt
our
knowled9e
skill 'lA olk
swi
ers.
Courses Delivered .
Understandlng Domestlc Abuse-
Dellvered for chlldcare staff
This
year
Pkoenix J.livereJ . 401.1
of len courses wilk120 .Hendees -
some online and some f lo face.
ace
kas increased Ikis
ear and
kle I, .Jd a C ler
Worklngwlth perpetrator5 - on behalf
of the Reglonal VAWDASV board
rainin
Understandlng perpetrators of DA - to
Caerphllly Local Authorlty
we were a
ourj
Allegalions Iraining I, Ike regular
Counter Allegatlons- multl-agency
courses
bein
Jelivered.
Useful training for all Workers
engaging with families
It Was such a refreshingchange to have
trainin8delivered bkpeople who havea
passionate understanding of the topicarKI
are clearly deeplyinvestedin the topic.
rather than the typical'train the trainer.
type course
)]
014treDdees
lthproved thelr
Interactive.
Knowledgeable
facilitators. No
assumed knowledge
Phoenix Domestic Abuse Services - Impacl Report - 2023-2024
16

tJ.T5' Iri
Phoenix are grateful to our many partners and
funders and thank them for their ongoing support
CAERPHILLY
£ouMrv cou•wc•£
VAWDASV
CA ERFFJL
Llywodraeth Cymru
Welsh Government
COMISIYNYDD YR
HEtX)W A TROSEIX>
GWENT
D• Cwn
Comlslynydd yr Heddlu a Thr05eddu
Police and Crlm• Commlssloner
POUCE AND CRIME
COMMISSIONEA
Suppoylea by
Childpen
in Need
Masonic
Charitable Foundation
Llamau
c￿￿011￿£
CRONFA
GYMUNEDOL
COMMUNITY
FUND
ai Calon
Community Housing
TORFAEN
COUNTY
BOROUCH
B WRDEISTREF
SIROL
TORFAEN
LLOYDS BANK FOUNDATION
En8laTrd& Wal
Blaenau Gwent
rthnty 8DfWn thLThlC.5
Safer Merthyr Tydfil
Nerthyr luafiJl Mwy Dp)gel
stori
Phoenix Domestic Abuse Services- IrTpact Report- 2023-2024
17