## **ANNUAL REPORT 2021-2022** Phoenix Domestic Abuse Services Phoenix House Surgery Road Blaina Blaenau Gwent NP13 3AY Tel: - 01495 291202 E-mail: - info@phoenixdas.co.uk www.phoenixdas.co.uk Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 - **3 Trustee Foreword** - **4 Introduction** - **7 Outcomes and Targets** - **9 Statistical Overview 2021 - 2022** - **15 19 Year Statistical Overview** - **17 Support for Victims** - **18 Children & Young People** - **20 Intervention team** - **23 Training** - **23 Income Generation and fundraising 24 Future focused 2022 - 2023** 2 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **Trustee Forward 2021-2022.** The past 12 months seems to have passed so quickly that it is hard to believe that we are delivering the Annual Report so soon. At the start of this period the pandemic continued to influence us all and made Phoenix continue to adapt to the conditions we all had to live in. However, as the months went by, we began to revert to some normality in our lives and started to learn to live with this new virus. As the year progressed, we saw the number of referrals increase and Phoenix return to some sort of normal working practice. The Staff who had gone above and beyond in difficult times continued in this vein and despite some personnel leaving and several recruitment problems, those who remained ensured that the high standards of our organisation were maintained and often exceeded. Phoenix is almost 20 years old, starting with two people working out of a small office in Brynmawr and growing over the years into the organisation we have today. Not only has Phoenix grown but its reputation for excellence has grown with it. It is fair to say that our name is held in high esteem not only in Blaenau Gwent and the surrounding areas but also in every aspect of domestic abuse work wherever it is spoken about. We will all have to face new challenges in the period of 2022-2023 and no doubt some of those challenges have already been met. Things have changed but Phoenix has changed with them and that is what has made us better and stronger to face the future. As Trustees we acknowledge your continued professionalism, loyalty and work ethic allowing us to provide a service to those most in need to the highest of standards and for that we offer you a very big thank you. 3 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **Introduction** The purpose of this report is to provide an overview of the service and outcomes for the financial year. This report covers the period 1[st] April 2021 – 31[st] March 2022 and includes statistical feedback from all the project areas with a specific focus on whole service outcomes . This year we have provided separate reports for each of the service areas which are available on request and provide a more detailed breakdown. ## **Phoenix Domestic Abuse Services** _Interventions offered by Phoenix DAS financial year 2021-2022_ |Victim
Safety
Team||Rise &
Thrive
Team||Interventions
Team||Youth
Respect
Team||Recovery
Team| |---|---|---|---|---|---|---|---|---| The year began with us living under restrictions and continuing to adapt services to meet the needs of our service users within the safety parameters set by the government. As a service we continued to deal with client safety along with staff safety and the continued pressures of juggling a service on an often-reduced level of staffing due to illness. Referral levels saw a 40% increase on the previous year to 696 with our most significant increases being in the Youth team. Although this is considerable, referral levels still remained 8% lower than that of the previous year (2019- 2020) despite there being a considerably higher number of staff employed within the team. During the year Phoenix saw engagement figures reach their highest level in our history with 391 of those referrals engaging in support. This represents 56% which is the same engagement rate experienced last year although the actual figure was much lower then at 282. When also factoring in the number of cases which were carried over from the previous year (187) we can see that a total of 578 individuals were supported by Phoenix during the year 2021 - 2022. This is by far the highest number supported in our history and represents the service operating at a far more sustainable level of staffing than has previously been achieved. Despite these increases in referrals, which included a 10% increase within the intervention team, Phoenix failed to meet the forecast number of referrals and clients engaging as required by the funders of perpetrator work. This included a very low number of individuals referred into the Reprovide research project and also into the OPCC funded regional project. The failure of these projects to reach the required levels has caused the withdrawal of both of these pots of funding in the year 2022- 2023. For the Regional work some funding will continue but only to work with those clients referred during the year 2021- 2022. This will no doubt have a large impact on the future of this work which will require significant work in the coming months in order to ensure its continuance. There were also lower than anticipated referrals into the Caerphilly project which demonstrates how this issue is a wider one impacting on many public sector referrers. 4 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 End of year monitoring showed some problems around victim team case closures this year with staff not always fully crediting their own achievements. This has meant that some cases were closed as not engaged despite having had initial appointments, referrals and target hardening. Work has now taken place around this to ensure that all achievements are fully recognised in the future. During the year Phoenix continued to experience some problems with staff recruitment and retention, this is an issue mirrored in all partner agencies and replicated across all areas of the UK. Phoenix has continued to investigate causes for this and put in mitigated measures where possible. These actions have included: - ⮚ Completing a structural review to create tiers of jobs allowing for clearer progression and recognition of the complexity and unsociable working hours within different teams. - ⮚ Working with a consultant to create a full salary review which resulted in the adoption of a change in salaries for a majority of posts with clear plans in place for the coming years. - ⮚ Linking in with partners, commissioners and other leaders to continue to monitor these issues and look for sector wide solutions. - ⮚ Increased focus on staff training, support, and development. - ⮚ Actively seeking staff feedback through a staff satisfaction survey, full team meetings and other ad hoc consultations. - ⮚ Matching the government thank you payment made to some staff to ensure that all staff felt recognised for their contributions throughout the pandemic. - ⮚ Utilising wellbeing and motivational tools to help staff to bond as a team and feel supported in prioritising their mental wellbeing - ⮚ Utilising hybrid working models to enable staff to work at home on occasions where necessary and to allow as much flexibility as possible e.g., condensed working hours. - ⮚ Prioritising clinical supervision for as many frontline staff as possible. - ⮚ Continuing to offer private health insurance as part of all contracts. Some of these measures have worked with staff retention issues appearing to have reduced although recruitment remains very difficult with very few candidates applying for any vacancies. Other significant events from the year include: - ⮚ The intervention manager returned to work following maternity leave. The CEO provided support over the first few months to ensure that she was aware of all changes since being off, of which there were many, and also supported Lidia to take on this much changed role on a reduced number of hours. The CEO continued with some elements of the role to aid this until a team leader was recruited and trained as per the revised structure adopted in the review. - ⮚ Further funding for the victim safety team was agreed allowing us to extend Nicola’s contract and also employ an additional member of staff to the team. - ⮚ An extension of funding by Children in Need has allowed the continuation of the Children's Recovery Team 5 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 - ⮚ The regional work within the Interventions (perpetrator) team and the Youth Respect team was extended by the PCC and the Home Office initially until the end of the year but with the agreement that 2022- 2023 funding will only be for completion of work not taking on new clients. - ⮚ The Youth Respect Team saw a considerable increase in referrals which is a direct result of all the hard work completed by the team to raise awareness of the service. - ⮚ Referrals to the Reprovide study remained very low and after much discussion the project was brought to an end in March, with some funding being provided to continue to submit research information into the next year. - ⮚ Phoenix entered its 20th year of operation in November and Launched its 20 events with a mammoth 30 hour relay walk involving many local dignitaries and linking in closely with Tai Calon. The event also offered an opportunity to increase our social media presence and for staff to spend time together informally following all the enforced separation during COVID. - ⮚ Other events included the launch of our new training programme and our corporate sponsorship and Friends of Phoenix scheme. - ⮚ Capital funding was secured through Welsh Government to allow some repairs to be completed this included work to the kitchen and new windows where needed. - ⮚ Throughout this time the CEO linked in closely with partners, funders and others to ensure that we were aware of all new developments and also providing updates on the impacts we were seeing. This included a high number of virtual meetings with partners such as Respect, Welsh Government and the Regional VAWDASV team as well as our key funders and commissioners. - ⮚ A new role of Intervention Team Administration Officer was created to support the admin team in Phoenix due to increasing workload. - ⮚ Throughout the year the management team have continually updated our Phoenix response Policy to ensure that it remains in line with current advice whilst enabling staff to continue to provide this much needed service. - ⮚ The CEO has continued supporting the SMT to deal with the complexities of managing a diverse team throughout a global pandemic. The team have continued to do an amazing job and demonstrated extreme resilience in managing others sensitivity whilst also having to deal with their own personal feelings and responsibilities. ## **Staffing Changes** **----- Start of picture text -----**
Start of year April 2021 - total staff 25 End of year March 2022 - total staff 24
**----- End of picture text -----**
|**Start of year April 2021 - total staff 25**|**End of year March 2022 - total staff 24**| |---|---| ||| |⮚ 1 CEO
⮚ 1 Deputy CEO
⮚ 1 Finance Manager
⮚ 2 Admin Officers
⮚ 1 Victim and Family Team Manager|⮚ 1 CEO
⮚ 1 Deputy CEO
⮚ 1 Finance Manager
⮚ 3 Admin Officers
⮚ 1 Victim and Family Team Manager| 6 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 |⮚ 1 Victim Safety Officer
⮚ 1 IDVA
⮚ 2 Rise and Thrive Workers
⮚ 2 Recovery Workers
⮚ 1 Parenting Officer
⮚ 2 Youth Respect Officers
⮚ 1 Youth Respect Team Leader
⮚ 1 Perpetrator Team Manager on maternity leave
- covered by CEO
⮚ 3 Perpetrator Officers - 2 full time 1 part time
(all in post less than 7 months)
⮚ 1 sessional Perpetrator Officer (with a period of
sickness)
⮚ 3 Partner Link Officers (2 full time, 1 part-time)
⮚ 1 Intervention Hub Officer (also a Partner Link
Officer)|⮚ 1 Victim Safety Officer
⮚ 1 IDVA
⮚ 2 Rise and Thrive Workers
⮚ 2 Recovery Workers
⮚ 1 Parenting Officer
⮚ 2 Youth Respect Officers
⮚ 1 Youth Respect Team Leader
⮚ 1 Perpetrator Team Manager on maternity leave
- covered by CEO
⮚ 3 Perpetrator Officers - 2 full time 1 part time
(all in post less than 7 months)
⮚ 1 sessional Perpetrator Officer (with a period of
sickness)
⮚ 3 Partner Link Officers (2 full time, 1 part-time)
⮚ 1 Intervention Hub Officer (also a Partner Link
Officer)|| |---|---|---| ||⮚ 1 Victim Safety Officer
⮚ 1 IDVA
⮚ 2 Rise and Thrive Workers
⮚ 2 Recovery Workers
⮚ 1 Parenting Officer
⮚ 2 Youth Respect Officers
⮚ 1 Youth Respect Team Leader
⮚ 1 Perpetrator Team Manager on maternity leave
- covered by CEO
⮚ 3 Perpetrator Officers - 2 full time 1 part time
(all in post less than 7 months)
⮚ 1 sessional Perpetrator Officer (with a period of
sickness)
⮚ 3 Partner Link Officers (2 full time, 1 part-time)
⮚ 1 Intervention Hub Officer (also a Partner Link
Officer)|⮚ 2 Victim Safety Officers
⮚ 1 IDVA
⮚ 2 Rise and Thrive Workers
⮚ 1 Recovery Worker
⮚ 1 Recovery Parenting Officer
⮚ 1 Youth Respect Officer
⮚ 1 Youth Respect Strategic Lead
⮚ 1 Intervention Team Manager
⮚ 1 Intervention team leader (in post less than 5
months)
⮚ 3 Intervention Officers - 2 full time 1 part time
(1 in post less than 5 months)
⮚ 2 Partner Link Officers (1 part-time. 1 full time)| ## **Outcomes and Target** Each service area set their own targets in partnership with funders which were reviewed periodically throughout the year with trustees. Below are the overall achievements for the organisation as a whole for the year. |Each service area set their own targets in partnership with funders which were reviewed
periodically throughout the year with trustees. Below are the overall achievements for the
organisation as a whole for the year.|Each service area set their own targets in partnership with funders which were reviewed
periodically throughout the year with trustees. Below are the overall achievements for the
organisation as a whole for the year.|Each service area set their own targets in partnership with funders which were reviewed
periodically throughout the year with trustees. Below are the overall achievements for the
organisation as a whole for the year.| |---|---|---| |**What are our measured outcomes?**
**Targets**
**and**
**Achieved**
**2021- 2022**
**What are our indicators?**||| |Reduce the risk of harm to victims and
families in current and future relationships|
Target - 75% of 660
engaged
Achieved – 74% of 391|
Frequency of incidents
Severity of incidents
Victim perception of risk and safety
Worker’s perception of risk and safety| 7 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 |Increased knowledge and understanding of
domestic abuse and healthy relationships
Target - 80% of 660
engaged
Achieved - 83% of 391
Worker
perception
of
level
of
meaningful engagement
Self-reported level of understanding of
healthy relationships
Worker reported level of understanding
of domestic abuse|Increased knowledge and understanding of
domestic abuse and healthy relationships
Target - 80% of 660
engaged
Achieved - 83% of 391
Worker
perception
of
level
of
meaningful engagement
Self-reported level of understanding of
healthy relationships
Worker reported level of understanding
of domestic abuse|Increased knowledge and understanding of
domestic abuse and healthy relationships
Target - 80% of 660
engaged
Achieved - 83% of 391
Worker
perception
of
level
of
meaningful engagement
Self-reported level of understanding of
healthy relationships
Worker reported level of understanding
of domestic abuse| |---|---|---| |Improved wellbeing and resilience through
emotional support and greater awareness
of rights, options and processes
Target - 80% of 415
engaged
Achieved – 89% of 262
Level of information provided to client
Number of options accessed by client
Self- reported level of understanding of
options and rights
Score of physical and emotional well-
being
Worker perception of resilience levels||| |Reduce abusive and dominant beliefs and
behaviours
Target - 65% of 235
engaged
Achieved – 47% of 129
Self- reported levels of abusive and
dominant beliefs and behaviours
Victim reported levels of abusive and
dominant beliefs and behaviours
Worker assessed levels of abusive and
dominant behaviours
Worker assessed levels of abusive and
dominant beliefs||| |Improved family and social relationships|Target - 80% of 660
engaged
Achieved – 57% 391|
Self-perception
of
quality
of
relationships with others (intimate
partners, family members and social
relationships)
Worker
assessed
quality
of
engagement/relationships
with
professionals| It can be seen from this that the service outcomes this year were well under the targets set. This can be seen particularly within the intervention team who experienced extremely low referral numbers throughout the year despite considerable effort to promote the work. The victim team also had low rates of engagement although on further examination this appears to be a recording issue with many of them identified as non-engaging despite intervention work taking place. This has been investigated and training carried out with the team around accurate recording. ## **Statistical Overview 2021 - 2022** During 2020 – 2021 the service received 696 referrals, this figure is a 40% increase on the year before, although this still represents an 8% decrease compared to the year prior to that. 8 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
Referrals Per Service Area
Perpetrator, 135
Victims, 275
Youth Respect, 78
Child, 48
Parenting - Youth Partner Link Work,
Parenting -
Respect, 76 68
Recovery, 16
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When we compare this to the previous year, we see that victim referrals have remained at the same level with increases seen in all other areas. **----- Start of picture text -----**
REFERRALS PER SERVICE AREA
COMPARRISON
600
500
400 275
300
200 135
271
100
68
16 78 121
0 53 2 76 0 48 20 22
Victims Partner Link Parenting - Parenting - Child Youth Perpetrator
Work Recovery Youth Respect
Respect
2020-2021 2021-2022
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The following graph shows the actual number of cases worked with by each team during the year, this includes carried over cases as well as all those who engaged during the year. 9 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
Total number worked with during 2021-
2022
167
132
93
53
41 44
10
Victims Partner Link Parenting - Parenting - Child Youth Respect Perpetrator
Work Recovery Youth Respect
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This equates to a total of 540 clients supported. When dividing this by the number of full-time equivalent staff working who are case holding (13) we get an average number of clients supported per year as being 41.5. Recommended caseloads per year varies across the service areas with the average recommended for IDVAs being 60 – 80 per year. For some areas, such as partner link work, the caseload could be much higher than this and we would expect it to be lower for intervention officers who are both carrying out one to one work and also running groups. From this information we can conclude that in some areas of the service we have capacity to support far more clients than we currently are. Please see below for average cases per full time member of staff for each area: Victim work: 46.39 Children’s work: 31.43 Parenting work (child):25 Youth Respect: 35.33 Parenting work (Youth):41 Intervention team: 37.71 Partner link work: 66.43 When looking at the gender of referrals we see a slight shift towards a higher percentage of male referrals from 29% to 32% 10 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
GENDER
470
224
1 1
Female Male Gender-Neutral Transgender
**----- End of picture text -----**
Referrals per month follow a very similar pattern to what was seen in previous years with dips experienced in December and late summer. ## **REFERRALS BY MONTH** **----- Start of picture text -----**
80
70
60
50
40
71 72
30 63 63 62 61 60
56
51
47 47
43
20
10
0
**----- End of picture text -----**
11 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **REFERRALS COMPARISION** **----- Start of picture text -----**
71 72
63 63 62 61 60
51 54 51 56 53 56
47 46 47
42 43 43
37 39
29
26
22
2020 - 2021 2021 - 2022
**----- End of picture text -----**
From the graph below we can see that the fluctuations in referrals throughout the year impact on some areas of the service, specifically the Intervention and Victim Team with other teams, such as the Youth Respect Team being affected much less. ## **REFERRALS BY MONTH** **----- Start of picture text -----**
35
30
25
20
15
10
5
0
Victims Partner Link Work Parenting - Child
Parenting - Youth Respect Child Youth Respect
Perpetrator
**----- End of picture text -----**
12 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
REFERRAL SOURCE
Youth Services 10
Social Services 199
Self/Family/Friend 99
School/Education 17
Safeguarding Hub / MASSH 4
Probation 5
Police 92
Other Voluntary Service 5
Other Statutory Service 77
DV Services 34
Legal 2
Internal 112
Housing 3
Health 37
0 50 100 150 200 250
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We see in the graph above, that social services remain the biggest referrer to the service with Police referrals seeing a decrease on previous years. We also now see a high number of internal referrals which would include all Partner link referrals as well as some of the referrals for children. Numbers of self-referrals have increased by around 50% during this year. **----- Start of picture text -----**
REFERRAL BY AREA
**----- End of picture text -----**
**----- Start of picture text -----**
200
180
189
160
140
139
120 133
100
80
60 77 79
40
40
20
13 13 5 6 2
0
**----- End of picture text -----**
13 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
Outcomes
**----- End of picture text -----**
**----- Start of picture text -----**
MARAC, 17 Waiting List, 34
One off advice, 110
No Contact, 49
Engaged, 393
Non
Engaged/other, 93
Engaged Non Engaged/other No Contact One off advice MARAC Waiting List
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This is the first year where we have included a waiting list as part of our statistics. These cases are all from the Youth Respect Team and Recovery Team.. The increase in referrals throughout the year coupled with some periods without a fully staffed team meant that a waiting list was in place at the end of the year. ## **Total Statistics 19 Year Overview** The following statistical information provides an overview of data collated over a 19-year operational period. This information allows comparisons to be made upon previous years and could identify any trends or highlight areas for potential action. 14 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **TOTAL REFERRALS** **----- Start of picture text -----**
800 755
696
700
614 [619]
600
525
497 495 498
500
430
415 [447] 403
388
400
308 306
300 263
200 144
126
100 46
0
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5 Yr 6 Yr 7 Yr 8 Yr 9 Yr Yr Yr Yr Yr Yr Yr Yr Yr Yr
10 11 12 13 14 15 16 17 18 19
Total referrals – 7974
REFERRAL OUTCOMES
800
700
34
600
447 271
500
279 300
400 232 216
302 [239]
300 266 229 [254] 209
241
173
200 130 [173] 391
335 319 293 308 282
256
100 70 65 [193] [194] [195]
133 135 [164] [147] 133 [186]
12 74 60
34
0
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5 Yr 6 Yr 7 Yr 8 Yr 9 Yr Yr Yr Yr Yr Yr Yr Yr Yr Yr
10 11 12 13 14 15 16 17 18 19
Engaged Declined/NFA Waiting List
**----- End of picture text -----**
## **Total referrals – 7974** **TOTAL ENGAGED: - 3832 TOTAL NFA/DECLINED: -4108 TOTAL WAITING LIST: - 34** 15 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
WEBSITE HITS
39,839
40,000
37,319
36,444
35,000
30,000
26,762
25,000
20,000
17,298
15,000
12,306
10,542
10,000 7,951
5,000
843 892 [1,1921,3371,5161,0442,3263,0973,5504,558]
0
0
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5 Yr 6 Yr 7 Yr 8 Yr 9 Yr Yr Yr Yr Yr Yr Yr Yr Yr Yr
10 11 12 13 14 15 16 17 18 19
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## **Service areas** This report only covers basic information under each service area, for further information please see separate comprehensive report. ## **Victims Team** During 2021- 2022 the team employed four staff. Two victim safety workers and two Rise and Thrive Officers. During the year the team continued to provide support to male and female victims. Support included carrying out risk assessments and safety planning in addition to supporting with CJS processes and provision of group programmes. Referrals to the team remain consistent with that of 2020- 2021. Engagement rates (see below) appear good although the number of cases closed as ‘one off support’ has been investigated and appears to be inaccurate with many of the cases having engaged in at least one appointment with staff. ## **Total referrals to the team – 275** 16 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
Victims Outcomes
140
126
120
100
80 75
60
40 34
23
17
20
0
0
Engaged Non No Contact One off advice MARAC Waiting List
Engaged/other
**----- End of picture text -----**
## **Child and Youth Teams** The Youth team saw some instability with staffing over the year with some staff leaving posts and recruitment being carried to replace them. The team carried out considerable promotion work within the year which had clear impact with a large (250%) rise in referrals from 22 in 2020- 2021 to 78 in 2021- 2022. Despite the success in referrals the main funder for this work (OPCC) have decided that the ongoing funding for this work should not sit with them and are therefore only funding work in 2022- 2023 for us to complete work with those on a waiting list at the end of the financial year. The Children’s recovery team started and ended the year with a consistent staffing team. Referrals were consistent throughout the period with some points of waiting lists due to staff capacity. ## **Referral numbers** ## **Parenting – Child - 16** ## **Parenting – Youth Respect - 76** **Child - 48** **Youth Respect – 78** 17 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 **----- Start of picture text -----**
Child and Youth Outcomes
49
50
45
41
40
35
31
30
25
20
20
15
11
10
9 9
10 6 7
5 5 5
4
5 2 1 1 2
0 0 0 0 0 0
0
PARENTING - PARENTING - CHILD YOUTH RESPECT
CHILD YOUTH RESPECT
Engaged Non Engaged/other No Contact One off advice MARAC Waiting List
**----- End of picture text -----**
## **Intervention team (Perpetrators)** The team continued to experience some issues with staff recruitment and retention throughout the period but ended the year with seven staff in place including one Team Leader which was a new post developed to support the intervention officer team and free up some of the Intervention team manager to carry out strategic work including work on funding. During the year the team continued to deliver four separately funded areas of work: Caerphilly Contract – to provide interventions to clients referred directly through Children’s services – This area of work saw less referrals than anticipated however still met its targets for 100 referrals overall including perpetrators and victims. The responsibility for referral numbers rests with the funder. Reprovide Research study – in partnership with Bristol University. There were consistent problems with recruitment for this programme resulting in funding being withdrawn at the end of the year. Regional Work: funded through OPCC and Home Office. This area of work experienced lower number of referrals than anticipated resulting in a change of direction at the end of the year with OPCC agreeing to ongoing funding only for those referred before the end March 2022. 18 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 WAG funding – via regional team – This funds work with around 25 individuals who do not fit in with other funding routes, for this year it was added to the Regional Work fund. ## **Total referrals** ## **Perpetrators – 135** **Partners/ ex partners 68** **----- Start of picture text -----**
Perpetrator - Referrals by Area
59
32
18
13
6 7
Blaenau Gwent Caerphilly Monmouthshire Newport Torfaen Out of Area
**----- End of picture text -----**
## **Operations Team** The team continued to provide support services throughout 2021 – 2022 and expanded during the year to include a new post of Interventions team administrator. Many of the team continue to work from home and provide resilience by answering phones remotely. Over the year the team has continued to provide all aspect of support including around finance, pay, facilities management, HR, health and safety and room bookings. The team have also assisted with the inductions of six new members of staff including the provision of all equipment, logs ins etc. 19 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **Training** During the year 2021/22 training effectively re started after the pandemic although this was exclusively online for the year. Considerable work was undertaken to redesign the courses to enable them to work online including training on using the platforms effectively. Direct training activities included: - ⮚ Respectful co – parenting course took place online on 4 occasions throughout April and May 2021. Course were two days long and were well attended. - ⮚ Understanding DA and its effects on children training was carried out online in May with 21 attendees - ⮚ In March the service launched its newly revised on online training package which was shared via an online webinar promoted through Eventbrite. - ⮚ Webinars were held online to promote our Perpetrators and CAPVA work as well as around the Reprovide research in July and October respectively - ⮚ In October 2021 all staff had a PDP meeting with Sarah Harding to help them to develop their own training plan - ⮚ Perpetrator Training was the area seeing most demand this this with the following courses delivered by the intervention team: |||| |---|---|---| |**Training funded by:**|**Title of training session**|**Number of sessions**
**delivered**| |Caerphilly Local
Authority|Understanding Perpetrators of Domestic
abuse|4| |VAWDASV|Perpetrators in the Workplace|3| |VAWDASV|Understanding Perpetrators of Domestic
Abuse|1| |Newport Local
Authority|Young People & Adults Perpetrating
Domestic Abuse|1| ## **Income Generation and fundraising** - ⮚ This year we were able to begin promoting include generation options again post covid - ⮚ The total amount of additional income generated this year through donations and additional work is £30,195.54 - ⮚ Perpetrator Intervention Work - £2,305 - ⮚ Training Provided – £17,500 - ⮚ Corporate Sponsorship - £6,000 - ⮚ Donations – £3,890.54 - ⮚ £500 – Placement for Student 20 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **2022-2023** As we enter 2022- 2023 we do so with what feels like a more fixed staffing team than we have had for the last couple of years. The impacts of Covid appear to now be subsiding with a return to the new normal seemingly well underway. The service will continue to work with our partner agencies and develop our work in line with the needs identified through our operations. Priority areas are as follows: - ⮚ Funding for the regional perpetrator’s interventions including the Youth Respect project is a priority in the next year. We hope to work with the OPCC to look into regional commissioning options for both as well as a possible change of focus within the adult project. - ⮚ Continue to mark our 20[th] year with a series of events also aimed at promoting the services and raising funds. - ⮚ Work to secure funding to continue to make improvements and repairs to Phoenix house including carrying out a full survey to plan future work and seek funding for a garden office to increase space for meetings - ⮚ Work to strengthen the board with the help of a consultant provided through Lloyds foundation - ⮚ Consider branding with support from a consultant provided through Lloyds foundation - ⮚ Continue to work with key partners to share risk and information - ⮚ Provide safe and closely monitored support and intervention to victims, children, young people and perpetrators referred to the service. - ⮚ Continue to promote the income generation model ## **Final Word** Huge thanks must go to all staff employed by Phoenix DAS throughout the year who have worked incredibly hard to ensure a high standard of service to all families and individuals. Thanks also to the Board of Trustees who despite their own issues with retention have managed to support the service strategically. 21 Phoenix Domestic Abuse Services - Annual Report 2021 - 2022 ## **For further information: -** Phoenix Domestic Abuse Services Phoenix House Surgery Road Blaina Blaenau Gwent NP13 3AY Tel: - 01495 291202 E-mail: - info@phoenixdas.co.uk www.phoenixdas.co.uk 22 PHOENIX DOMESTIC ABUSE SERVICES PHOENIX HOUSE SURGERY ROAD BLAINA CHARITY NUMBER 1112039 FINANCIAL ACCOUNTS FOR THE YEAR ENDED 3111 MARCH 2022 INDEX Page I Independent Examlner's Report 2-3 Statement of Flnanclal A¢tivltles 4 Balance Sheet 5-6 Notes to the A¢counts Inde gndgnt Examiner's Re ort to the Trustees of Phoenlx Dom8sti¢ Abuse Sgrvicgs I report to the trustees of Phoenim Domestic Abuse Services on the accounts for the year ended 31st March 2022. Res onsibllltles and basls of re ort As the charity's trustees you are responsible for the preparatlon Df the a¢¢ounts in accordance with the requirements of the Charltie5 Act 20111"the Act'l. I report in respect of my examinatlon of the Trust's accounts carried out under Section 145 of the 2011 Act and in carryin8 Out my examination. I have fc*llowed all the applicable Directions given by the Charlty Commlsslon under sectlon 145lSllbl of the Act. Inde endgnt ExamIng￿5 statement The charity's gross income exceeded £250,000 and l am qualified to undertake the examination by bein8 a qualilled rnerrber of the Associatlon of Chartered Certified Accountants. I have cornpleted my examlnatSon. I conflrm that no materlal matter5 have come to my attentlon In ¢onne¢tlon wllh the exarnination which gives me cause to bèlleve that In any material aspect'.- 111 the accounting records wère not kept in accordance with sectlon 130 of the Charltles Act or 121 the accounts dSd not accord wlth the accounting record5 or 131 the accounts did not comply with the appllcable requirement5 concern5ng the form and content of account5 set out in the Charitles (Accounts and Report51 ReBulatlons 2008 other than any requirement that the a¢¢ountS 8ive a 'true and fair" view whlch Is not a matter considered as part ol an independent examlnatlun. I have no concerns and have come acr055 no other matters in connectlon with the examination to whSch attentlon should be drawn Sn this report In order to enable a proper understandlng of thè accounts to be reached. Steve Drake Chartered Certified Accouniallt IF.C.C.A.I 24 James Street, Ebbw Vale. 8laenau Gwent, NP23 6JG Isth November 2022 Page I PHOENIX DOMESTIC ABUSE SERMCES - CHARTTY NUMBER 1112039 ANNUAL ACCOUNTS FOR THE YEAR ENDED 31st MARCH 2022 SECTION A- STATEMENT OF FINANCIAL ACTIVITIES Unrestrlct•d Restrlct•d funds funds Totsl thls Total last INCOMING RESOURCES Volunta Donation5 Grinls recelwd Welsh Assembly Govemment- Youth Worker Children In need soure•s 5.173.54 5.173.54 2,017.91 35,618.00 38.419.00 98.347.50 35,618. 3B.419.( 98.347.50 25.￿0. 15,CQO. 60,523.44 36.000.00 11.331.00 48.404.00 IbE Natiunil LDtIEiy Comrnunlty Fund. Rlse and Thrl¥e Proleci Lloyds Foundation Pilgrim Trust Re Provlde Te5¢D- 8è85 of hope CCBC Carers Fund 2S,000.Crf) 15.WD.00 60,523.44 Is,cKJo.00 60,523.44 1.882.16 Ll,459.95 24,CKK).QO 44,875.72 11,459.95 24,(M)O.OD 44.B75.72 Charles Haywafd Foundatlon Newport County 8orough CounEII- IDVA Garfield Weston In this Together- Cemrnunity Maittrs Fund Moondance Foundatlon MOI Caerphllly CBC Community Foundation Wale5 Welsh Assembly GDvernmEnt- Perp•tiètor Prolecr Perpetrator Ihterventlcn wotk Welsh As$Embly Government- Vlctlm Project Welsh Assembly Go¥ernment- Capltal Home Offlce Incom• ISub-Totall Ml8c•ll•n•ou 23.WO.00 43,128.97 2,(KJO.00 750.00 42,277.QO 42,277.00 16,284.ao 22,277.00 50,238.SO 13,544.aO 24,500.¢JO 98,850.00 98,850.00 36,668.QO 36,668.00 2,985.00 2,985.D) 41,075.IKI 5,000.00 196,733.00 613,688.98 27,529.56 352,233.00 786,951.17 27,529.56 352,233.00 918,959.71 132,008.54 ou Work Done- Trainlni Suitability sessicns and group Interventlons Bank Interest received (Grossl 17,5C4).fp) 6,818.82 16.08 17,500.LYI 6,818,82 16.08 943,294.61 30,900,00 495.00 30.50 TOTAL INCOMING RESOURCES 156.34a.44 786.951.17 64S,114.48 Page 2 PHOENIX DOMESTIC ABUSE SERVICES - CHARITY NUMBER 1112039 ANNOAL ACCOUNTS FOR THE YEAR ENDED 31st MARCH 2022 SECTION A- STATEMENT OF FINANCIAL ACTIVITIES CONTD Unro$trlct8d R85trlcted funds funds Total thls Total last RESOURCES EXPENDED Client Expenses Employee Wage5 and NIC Employee Pension Costs Employee Tralning Costs and Dlsclosures Publitity, Promotions and Leaflets Travelling Expen5e5 Gas and Electrlcity CD5ts Insurance Costs Ilntl. Healthcare) Telephone. Fax and Interrbet Printlngj P05ta8e and 51ationery Repair5, Renew315 and Refuse Colle¢tlons Aicguntonrv Cleaning Computer Software and Support Water Rates Cornputer equlpmentlEqulpment repal Office furnlture and flxtures Llcentes and Subscriptlons Interventlon Hub- Subs Legal and Professlonal lees Comp3nle5 House Bank Charges Equlpment leasSn8 Roorn hire, Canteen ènd Welfare TOTAL RESOURCES EXPENDED 35.71 12,559.16 522,143.70 17,833.95 8,179.38 1,661.34 7,96?.28 3,828.63 10,084.34 10,725.83 2,421.93 17.849.40 12.594.87 649,596.82 19,591.52 10,367.38 2,874.32 8,999.18 4,455.71 12,774.25 14,222.23 2,715.01 19,443.69 1,800. 1,898.76 6,686.69 599.91 6,918.78 419.402.43 14,518.31 10,009.08 4.982.67 1.066.01 3,303.15 8,659.27 15,888.85 3.530.69 6.103.81 1,680.00 2,972.60 7,881.42 70.45 27,790.42 4,877.40 708.00 127,453.32 1,757.37 2,188,00 1,212,98 1,031.90 627,08 2,689.91 3,496.40 293.08 1,594.29 1,800.rKI 180.16 1,618.60 6.074,54 599.91 ,742.27 612.15 4,033.36 12,775.63 28.800.00 4,425.00 13.00 5,333.73 5,333.73 388.00 388.C#) 23.13 120.16 143.29 84.00 3,380.88 13,729.96 654,854.99 3,380.88 15,976.89 806,618.76 6.847.38 6,362.20 586.894.92 2,246.93 151,763.77 NET INCOMINGIIOUTGOINGI RESOUACES TOTAL FUNDS 8ROUGHT FORWARD TOTAL FUNDS CARRIED FORWARD 4.579.67 157,443.47 162,023.14 132,096.18 258.196.19 390,292.37 136,675.85 415,639.66 552,315.51 58,219.56 357,420.10 415,639.66 Page 3 PHOENIX DOMESTIC ABUSE SERVICES SECTION B- BALANCE SHEET AS AT 31ST MARCH 2022 2021 2022 Not• FIXED ASSETS Freehold property at cost- Phoenlx House, Surgery Aoad, Blaina Ilncl. Enhancement expenditure) 216,752.80 216,752.80 CURRENT ASSETS Debtors and Prepayments Cash at bank and In hand TOTAL ASSETS 102,747.45 145,204.07 464.704.32 94,149.90 303,163.43 614,066.13 CREDITORS: AMOUNTS FALLING OUE WITHIN ONE YEAR Expense creditor5 49,064.66 61,750.62 NET ASSETS 415,639.66 551315.51 FUNDS OF THE CHARITY Unrestrictcd funds Restricted Income funds TOTAL FUNDS 157,443.47 258,196.19 415,639.66 162.023.14 a￿,292.3? 552.315.51 Slgned by the followin8 two trustees on behalf of all the trustees Sl nature Prfnt Name Date of A roval JVLY li Page 4 PHOENIX DOMESTIC ABUSE SERVICE NOTÈSTOTHE ACCOUNTS NOTE I. BASIS OF PREPARATION 1.1 gasls of accountln These ac¢ount5 have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwlse stated in the relevant notes to these accounts. The accounts have been prepared in accordance with= 151 the statement of Ftecommended Practice.. Accounting and Reporting by Charitles preparln8 their accounts in accordance with the Financial Reporting Standard applltable in the UK and Republlc of Ireland IFRS 1021 issued on 16 July 2014 and with, lill the Charities Act 2011. 1.2C e In basls of accountln There has been no chan8e to the accounting pollcles IvaluatSon rules and methods of atcountin81 since last year. an -3 Chan esto us accounts No than8es have been made to aecount5 for previous years. NOTE 2. ACCOUNTING POLICIES INCOMING RESOURCES .1 Reco nltlon of Inc ml r*source$ These are inclLJded in the Statement of Flnan¢ial Actlvitles when: 111 the charlty bècomes entitled to the resourtes.. Illl the trustees are vlrtually certain they will recelve the re50urce5,' and Illil the rnonetary value ¢aM be measured wlth sufflcient reliability, 2.2 Incomln ources wlth related ex endlture Where incoming resources have related expenditure, the Incoming resources and related expendlture are reported gross in the Slatemenl of Financlal Activltles. re 2.3 Grants and donations Grants and donations are only included In the Statement ol Financial ActivitSes when the Charilv ha5 unconditlDnal entitlement to the resources. 2.4 In¥e5tment Income Thls 15 Included in the accounts whèn receivable. EXPENDITURE AND LIABILITIES 2.5 Llablllt reco nltlon Liabilities are recogniied a5 soon as there 15 a legal or constructive obligatlon committin8 the charity to pay out the re50urtes. NOTE 3- DETAILS OF CERTAIN ITEMS OF EXPENDITU 3.1 Fees for examlnatlon he a¢¢ount5 2021 1.68D.00 2022 1,800.00 Independent examiner's fees for reporting on the accounts Page 5 PHOENIX DOMESTIC ABUSE SERVICES NOTES TOTHEACCOUNTS CONT'D NOTE 4- DEBTORS AND PREPAYMENTS Analysis of debtors.. amount5 falling due within one year 2021 2022 11.073.03 15.000.00 Violence against Women, Domestlc Abuse. Pllgrlm Trust HM Revenue and Customs RCT8C GMB Union Blaenau Gwent Borough Councll Welsh Assembly Government Caerphllly County Borough Counc51 Prepayments Newport County Borough Council Is,000.00 1,914.98 450.1)) SQO.DJ 8,904.50 27,529.56 24,480.7S 2,012.06 4,200.00 94,149.90 9,000.00 76.832.47 102,747.45 NOTE S-CASHAT BANK AND IN HANO Cash at bank turrent account Cash at bank- deposit accounts 2021 29,809.17 115,394.90 145,204.07 2022 42,752.45 260.410.98 303.163.43 NOTE 6- CREDITORS AND ACCRUALS Analysls ol ciedltor5.' amounts falllng due wlthln one year 2021 022 Accountancy- Garry Whlte and Companv Moondance- payment in advance Penslon Expense credltors Telephone 1,680.00 42,277.00 4,957.66 1,800.00 56,720.00 2,161.64 1,050.44 18.54 61,750.62 ISO.tYJ 49,064.66 Page 6