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2021-03-31-accounts

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

ANNUAL REPORT 2020-2021

Phoenix Domestic Abuse Services Phoenix House Surgery Road Blaina Blaenau Gwent NP13 3AY

Tel: - 01495 291202 E-mail: - info@phoenixdas.co.uk www.phoenixdas.co.uk

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

INDEX

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Trustee Foreword 2020 – 2021

The past 12 months have again been unprecedented as the Covid-19 pandemic continued to tighten its grip on us all, enforcing dramatic changes to the way we live, work, and socialise.

This ever-changing situation has forced Phoenix DAS to adapt and evaluate the services they provide on a regular basis throughout the year in order to always be available to our clients whilst ensuring the safety of our Staff.

Despite this uncertain backdrop, the past 12 months has seen Phoenix DAS not only adapt to the prevailing situations, but to actually grow, both in securing new projects and contracts, and also by significantly increasing our workforce, at a time when you would expect the opposite scenario to have to have taken place.

The commitment shown by all members of Staff during the past 12 months has been exceptional. There have been some hurdles to overcome in these difficult times, but we have never lost sight of the goals everyone strives to achieve and have without exception achieved during this time.

As Trustees we acknowledge and thank you all for your professionalism, outstanding service, and success you have provided to our organisation at the most difficult of times.

The dust of the pandemic is yet to fully settle, but Phoenix DAS has already risen from the dust, better, stronger and more determined than ever.

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Introduction

This report covers the period 1[st] April 2020 – 31[st] March 2021 and includes statistical feedback from the various projects operating within the domestic abuse service. The year has been unpredictable for the entire world with the coronavirus pandemic changing regular practice and services needing to adapt to unprecedented working environments. As a charity we have responded effectively to ensure that we maintained a safe service for all our clients. The year both started and ended with the country in some form of lockdown with restrictions on people's lives and the way that we could operate day to day. This was widely reported as contributing to increased rates of domestic abuse with many victims left locked in with their abusers and having no outside contact. At the same time as this was happening key services were forced to change working practices which meant that for many, including Phoenix, all face to face work ceased including all meetings and home visits. Meetings quickly moved to online platforms which, by the end of the year, felt like the new norm.

Despite all these factors Phoenix DAS has risen to the challenge and undertaken rapid changes to ensure that clients retained support. This included moving assessments and forms online and finding ways to support and monitor staff without seeing them.

Referral levels saw a 34% decrease this year with our most significant reductions being in the victim's team. This was partly due to changes to the team and the information gathered this includes the loss of the Blaenau Gwent IDVA as well as the Torfaen IDVA role becoming further removed from the rest of the service. It is notable that IDVA stats will not be reported on in this report as the services no longer monitors this due to working on a different system which is no longer connected.

Successful outcomes were very low for the perpetrator team this year. This was in part due to the difficulties faced with engagement but also due to the fact that delays in groups due to lockdowns meant that many of the individuals who engaged during the year remained open at the end of the year. Coupled with the fact that we did not start the year with active groups due to changes in funding mean that the majority of those closed during the year were not successful completions with those engaging fully being open for around 15 months rather than the usual 9 months. This means that those more successful completions will be included in next year's stats. It is also relevant that new staff often undervalue the impact of the work completed with those that do not complete resulting in many cases closed with no apparent positive change despite a few months of work being carried out. This is something we will address as a service over the coming months.

We saw extremely low rates of referrals and engagement within the Youth Team. Much of this will be due to the persistent lockdowns with teenagers proving very difficult to engage at this time. Also a key impact was the fact that funding for the youth IDVA post came to an end during the year. Referrals have since increased which will hopefully continue throughout 2021-2022.

Some of the significant events from the year include:

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Outcomes and Target

Each service area set their own targets which were reviewed periodically throughout the year with trustees. Below are the overall achievements for the organisation as a whole for the year.

What
are
our
measured
outcomes?		 Targets
and
Achieved
2020- 2021		 What are our indicators?
Reduce the risk of harm to victims
and families in current and future
relationships		 Target
-
75%
of
230
engaged
Achieved – 82% of 205		 Frequency of incidents
Severity of incidents
Victim perception of risk and safety
Worker’s perception of risk and
safety
Increased
knowledge
and
understanding of domestic abuse
and healthy relationships		 Target
-
80%
of
230
engaged
Achieved – 77% of 205		 Worker perception of level of
meaningful engagement
Self-reported
level
of
understanding
of
healthy
relationships
Worker
reported
level
of
understanding of domestic abuse
Improved wellbeing and resilience
through emotional support and
greater
awareness
of
rights,
options and processes		 Target
-
80%
of
120
engaged
Achieved – 66% of 137		 Level of information provided to
client
Number of options accessed by
client
Self-
reported
level
of
understanding of options and rights
Score of physical and emotional
well-being
Worker perception of resilience
levels
Reduce abusive and dominant
beliefs and behaviours		 Target
-
65%
of
110
engaged
Achieved – 43% of 68		 Self- reported levels of abusive and
dominant beliefs and behaviours
Victim reported levels of abusive
and
dominant
beliefs
and
behaviours
Worker assessed levels of abusive
and dominant behaviours
Worker assessed levels of abusive
and dominant beliefs

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Improved
family
and
social
relationships		 Target
-
80%
of
230
engaged
Achieved – 77% 205		 Self-perception
of
quality
of
relationships with others (intimate
partners, family members and
social relationships)
Worker
assessed
quality
of
engagement/relationships
with
professionals

Staffing Changes
Start of year April 2020 - 11 End of year March 2021 - 24
1 CEO
1 Deputy CEO
1 Finance Manager
1 Admin Officer
1 Victim and Family Team Manager/ Youth
Respect Officer
1 Victim Safety Officer
1 Child and Family Support Worker
1 IDVA
1 Perpetrator Team Manager (due to go on
maternity leave 28th April 2020) - full time
1 Perpetrator Officer - full time in post 6 months
1 Partner Link Officer - part time		 1 CEO
1 Deputy CEO
1 Finance Manager
2 Admin Officers
1 Victim and Family Team Manager
1 Victim Safety Officer
1 IDVA
2 Rise and Thrive Workers
2 Recovery Workers
1 Parenting Officer
2 Youth Respect Officers
1 Youth Respect Team Leader
1 Perpetrator Team Manager on maternity leave -
covered by CEO
3 Perpetrator Officers - 2 full time 1 part time (all
in post less than 7 months)
1 sessional Perpetrator Officer (with a period of
sickness)
3 Partner Link Officers (2 full time, 1 part-time)
1 Intervention Hub Officer (also a Partner Link
Officer)

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Statistical Overview 2020 - 2021

During 2020 – 2021 the service received 498 referrals, this figure is a 34% decrease on the previous year which is a significant decrease. It should however be noted that this year saw a significant change as we no longer employ the IDVA for Blaenau Gwent and did not collect data for the cases worked with by the Torfaen IDVA. As this has previously represented a large percentage of the victim cases worked it is unsurprising that victim figures for the year decreased from 569 referrals last year to only 261 this year representing a decrease of 54%. If we were to look at all other areas we see the referral numbers changing from 186 to 237 which is an increase of 27%. This would correlate with the increased areas of work with perpetrators and expansion of all other sections of the charity’s portfolio. Despite these increases it is evident that, despite what the mass media were saying about an increase in referrals to domestic abuse agencies this was not the experience at Phoenix. The following graphs depict a range of information relating to the referrals, including a breakdown of source, demographic information, risk level and engagement. It is worth noting that the data in the following section reflects all services provided by the charity.

Referrals By Team

----- Start of picture text -----
300
271
250
200
150
121
100
53
50
20 22
9
2
0
Victims Partner Link Parenting Youth Victim Children Youth Respect Perpetrator
Work
----- End of picture text -----

Gender

----- Start of picture text -----
Non-Binary, 1
Gender Neutral , 1
Male, 146
Female, 350
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referrals By Month

----- Start of picture text -----
60 56
54 53
51
50 46
42 43
39
37
40
29
30 26
22
20
10
0
Referrals By Month
35
30
25
20
15
10
5
0
Victims Partner Link Work Parenting Youth Victim
Children Youth Respect Perpetrator
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referral Comparrison

----- Start of picture text -----
90 83
78 79
75
80 71
70 63 65 67
60 57 54 51 53 56
46
50 37 42 43 39 40 40 37
40
29
26
30 22
20
10
0
2019-2020 2020 - 2021
----- End of picture text -----

The graph above has been included in an attempt to look at the impact of lockdowns on referral figures. We can see from this that, despite the growing freedoms experienced during the summer months, we did not experience the large increase in referrals which was widely predicted to happen. In fact, referrals decreased considerably which is not in line with the previous year. When we compare to the pattern experienced in the year before it appears there is little difference throughout the year other than in October (when a firebreak lockdown took place) where there was a considerable decrease in referrals which is usual for that period. We do however see a steady increase for the last four months of the year which was in line with expansion of our services coupled with considerable publicity work.

Referrals Outcomes

----- Start of picture text -----
One off advice, 77
No Contact, 75
Non Engaged/other,
141
Engaged Non Engaged/other No Contact One off advice
----- End of picture text -----

----- Start of picture text -----
Engaged, 205
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referral Source

----- Start of picture text -----
160
139
140
120
104
100
80 69
64
60
40 29
19
14 14 14 15
20
4 3 3 2 1 3 1
0
----- End of picture text -----

Referrals Souce

----- Start of picture text -----
120
100
80
60
40
20
0
Victims Partner Link Work Parenting Youth Victim
Children Youth Respect Perpetrator
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referrals By Area

----- Start of picture text -----
70
60 61
54
50
40
30 29 29 28
24
20 21 22
16
10 11 8 8 12 12 10 9 8
0 24 0 0 26 5 0 3 01 43 01 1 0 2 0 1 2 0 1 5 0 2 10 01 2 10 2 5 01 5 0 34 2 0 1 6 0 2 1 0 3 6 1 5 0 3 0 1 45 0 2
Victims Partner Link Work Parenting Youth Victim
Children Youth Respect Perpetrator
----- End of picture text -----

Please note that Tredegar is a larger area than the other in BG and will in future be split down further in order to provide a more accurate comparison.

Total Website Hits

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Total Statistics 18 Year Overview

The following statistical information provides an overview of data collated over an 18-year operational period. This information allows comparisons to be made upon previous years and could identify any trends or highlight areas for potential action.

----- Start of picture text -----
Total Referrals
800
700
600
500
400
300
200
100
46 144 126 263 308 430 388 306 415 447 403 497 495 614 619 525 755 498
0
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5 Yr 6 Yr 7 Yr 8 Yr 9 Yr 10 Yr 11 Yr 12 Yr 13 Yr 14 Yr 15 Yr 16 Yr 17 Yr 18
----- End of picture text -----

Total referrals - 7278

Referral Outcome

----- Start of picture text -----
Engaged Declined/NFA
12
70 65 130 173 266 241 173 229 254 209 302 239 279 300 232 447 216
34
74 60 133 135 164 147 133 186 193 194 195 256 335 319 293 308 282
Y R 1 Y R 2 Y R 3 Y R 4 Y R 5 Y R 6 Y R 7 Y R 8 Y R 9 Y R Y R Y R Y R Y R Y R Y R Y R Y R
1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8
----- End of picture text -----

TOTAL ENGAGED: - 3441 TOTAL NFA/DECLINED: -3837

Although the actual number of referrals was significantly lower than last year, the percentage of engagement increased significantly from 41% last year to 57% this year. We also see that the actual figure for those supported has not changed significantly for the last five years during which time around 300 individuals have engaged with the service. This also shows us that the number of individuals who were referred but did not then engage was the lowest for 7 years.

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Total Website Visits

----- Start of picture text -----
40,000 37,31936,444
35,000
30,000
26,762
25,000
20,000 17,298
15,000 12,306
10,542
10,000 7,951
5,000
0 843 892 [1,192 1,337 1,516 ] 1,044 [2,326 3,097 3,550 4,558]
0
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5 Yr 6 Yr 7 Yr 8 Yr 9 Yr 10 Yr 11 Yr 12 Yr 13 Yr 14 Yr 15 Yr 16 Yr 17 Yr 18
----- End of picture text -----

The dip in websites hits is surprising as again it was anticipated that individuals would be accessing online information more during periods of lockdown.

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Victim and Family Team
Start of year April 2020 End of year March 2021
1 Victim and Family Team Manager/ Youth
Respect Officer
1 Victim Safety Officer
1 Child and Family Support Worker		 1 Victim and Family Team Manager
1 Victim Safety Officer
2 Rise and Thrive Workers
2 Recovery Workers
1 Parenting Officer
2 Youth Respect Officers
1 Youth Respect Team Leader

Support for Victims

At the start of this year, with the removal of the Blaenau Gwent IDVA, Phoenix had one Victim Safety Officer. Managers did provide some basic check-in support to some low-level victims however the vast majority of cases sat with the VSO solely until July when a second victim support worker was recruited on a temporary basis to help with capacity. The temporary support within the Victim Team was a previous staff member who was able to support victims from her first day returning. This support by the victim team was managed online and at the office where possible- managing the risk of victims at home when workers were unsure of who was able to overhear telephone/video calls had to be delicately managed and staff continued to prioritise client safety.

During this year the group programmes were suspended initially due to the COVID pandemic and when Phoenix DAS was able to restart the group programmes it was under the umbrella of the Rise and Thrive project.

The Rise & Thrive Project was developed with input from past and present group members over the previous 3 years. The project gained funding in July from The Big Lottery having been well received by the funding panel because of the focus on the three core aims of the funders (People Led, Strengths Based and Connected).

In November, the Rise & Thrive Team came into position. The proposed work of the Rise and Thrive Team has not been rolled out in the exact way the application suggested- this was due to the unprecedented nature of 2020. However, the Rise & Thrive team have been able to provide crucial emotional and wellbeing support to victims, alongside the Victim Safety Officers.

Group Sessions - The Knowledge Programme group sessions for victims ceased for the first part of the year and restarted in July when we were able to conduct face to face groups in a socially distanced venue.

We still continue to have all Medium Risk referrals from Gwent Police as well as referrals via other organisations or self-referrals.

The service continued to link in successfully with other victim support services and boards in Blaenau Gwent and Gwent as a whole throughout the pandemic- sharing good practice, analysing referral patterns and identifying concerns.

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referrals into the service during Covid Pandemic decreased from previous years however the complexity of the cases being referred has been high. This has been reflected in MARAC meetings- with Blaenau Gwent cases doubling and sometimes tripling when compared to previous years.

Victim Team Targets and Achievements

What
are
our
outcomes?		 Targets Achieved 20-21 What
are
our
indicators?
Reduce the risk of
harm to victims and
families in current and
future relationships		 80% of 100 engaged 261 referrals received
with 89 engaging in
support
95% of 89 engaged		 Frequency of incidents
Severity of incidents
Victim perception of risk
and safety
Worker’s perception of
risk and safety
Increased
knowledge
and understanding of
domestic abuse and
healthy relationships		 80% of 100 engaged 85% of 89 engaged Worker perception of level
of
meaningful
engagement
Self- reported level of
understanding of healthy
relationships
Worker reported level of
understanding
of
domestic abuse
Improved
wellbeing
and resilience through
emotional support and
greater awareness of
rights,
options
and
processes		 90% of 100 engaged 91 % of 89 engaged Level
of
information
provided to client
Number
of
options
accessed by client
Self- reported level of
understanding of options
and rights
Score of physical and
emotional well-being
Worker
perception
of
resilience levels
Improved family and
social relationships		 90% of 100 engaged 91% of 89 engaged Self-perception of quality
of
relationships
with
others (intimate partners,
family
members
and
social relationships)
Worker assessed quality
of

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

engagement/relationships
with professionals
Improved responses to
victims
and
families
through:
● Institutional
advocacy
● Continued
professional
development
for staff
● Research
● Training
● Community
awareness
raising
Service resilience		 Regular recorded
supervision recorded
with all staff (at least
6 sessions per year)		 Completed by Line
Manager.		 Case managements held
to ensure support and
continuity within support
service.
Victim manager attends
regional
boards
as
appropriate.

Victim Services Statistical Information

Phoenix DAS received 271 Victim referrals for the period 2020-2021. The following graphs relate statistical information gathered at point of referral.

Victims Referrals By Month

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Victim Gender

Repeat Referrals

----- Start of picture text -----
300 253 200
151
150
200 120
100
100
17 50
1
0
0
Female Male Non-Binary No Yes
Referrals Source
120
98
100
80
60 48 51
40
18
20 6 12 3 12 3 0 10 3 7 0 0 0 0
0
----- End of picture text -----

----- Start of picture text -----
Referrals by Area
70 61
60
50
40
29 29 28
30 24 21
16
20 11 12 12
8
10 2 5 5 2 0 0 1 0 5
0
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Case Closure Information

The following graphs provide information relating to clients who engaged with Phoenix DAS victim services during the period 2020 - 2021. This information is gathered at point of exit by way of case closure forms and provides a more detailed picture of victim circumstances, types of support accessed and outcomes including criminal actions. There were 68 case closures in total.

----- Start of picture text -----
Outcomes
50
42
40
30
17
20
9
10
0
Closure Disengaged Sign posted
----- End of picture text -----

----- Start of picture text -----
Length Of Support
23
25
21
20
15
15
10
5
4
5
0
Under 1 1 - 3 3 - 6 6 - 12 12
month months months months months
+
----- End of picture text -----

----- Start of picture text -----
Gender of Victims
Male, 4
Female,
64
----- End of picture text -----

Victims Risk at Entry and Exit

----- Start of picture text -----
50
44
40
29
30
20
20 16 17
10
4 4
2
0
High Medium Standard Not known
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Reduction In Risk

Increased Knowledge & Understanding Victims

----- Start of picture text -----
80
65
70
58
60 60
50
40 40
30
20 20 10
3 10
0 0
No Yes
No Yes
----- End of picture text -----

Improved Well-Being & Resilience

Improved family and social relationships

----- Start of picture text -----
80
62 50 41
60
21
40
6
20 6
0
0
No Yes Don't know No Yes
----- End of picture text -----

----- Start of picture text -----
Improvement in health and
Programme Engagement
Victims well-being Victims
60 80
60
43
60
40
25 40
20
20 8
0 0
No Yes No Yes
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Future Plans for Victim Safety Team

It is envisaged that the Rise and Thrive Team will be able to fully utilise their skills and intentions in the next year with a roll out of their own Group Programmes and establishing their project within service users and the community.

The Victim team is understaffed with just one VSO and 2 Rise and Thrive Officers - it is hoped that this will be expanded in 2021 to build resilience and capacity within the team.

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Children and Young People Team

Referrals into the children and youth team were extremely low this year. During the pandemic referral rates from usual sources such as social services and schools declined dramatically. The children's worker also offered some parenting telephone support during lockdown to parents who were struggling with their child’s behaviour.

The Youth IDVA support ended in December and Phoenix did not attempt to renew this due to other commitments within the organisation.

The Youth Respect Support for Blaenau Gwent continued via the CCG. This project was expanded in December as part of the Home Office/PCC project- this also incorporates parenting support for those families experiencing Child and Adolescent to Parent Violence and Abuse (CAPVA). This has also seen a development of a Youth Respect Manual to support families in need.

During the lockdown, Phoenix also submitted a Covid Response application to Children in Need in preparation for the support of children experiencing abuse during the pandemic. This was successful and two new posts were created to support this- and sits alongside parenting support also.

Children and Young People Team Targets and Achievements

What
are
our
outcomes?		 Targets Achieved What
are
our
indicators?
Reduce the risk of
harm to victims and
families in current
and
future
relationships		 Youth Team:
70% of 40 young
people engaged.
Children
80% of 15 children
Engaged		 Youth Team
Youth
IDVA=
9
referred 1 Engaged
Youth Respect = 22
referred 10 engaged
total youth =
31 Referrals,
11 Engaged.
Total children =
20 referred
16 engaged
Youth
reduced risk in 85%
of 11 engaged
Children
Reduced
risk
in
100% of 16 engaged		 Frequency of incidents
Severity of incidents
Victim perception of risk
and safety
Worker’s perception of
risk and safety

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Increased knowledge
and understanding of
domestic abuse and
healthy relationships		 Youth Team
80% of 40 young
people engaged.
Children
80% of 15 children
Engaged		 Youth
85% of 11 engaged
Children
100% of 16 engaged
Worker
perception
of
level
of
meaningful
engagement
Self- reported level of
understanding of healthy
relationships
Worker reported level of
understanding
of
domestic abuse
Improved wellbeing
and
resilience
through
emotional
support and greater
awareness of rights,
options
and
processes		 Youth IDVA
Children
80% of 15 children
Engaged		 Youth IDVA
50% of 1 engaged
Children
100% of 16 engaged
Level
of
information
provided to client
Number
of
options
accessed by client
Self- reported level of
understanding of options
and rights
Score of physical and
emotional well-being
Worker
perception
of
resilience levels
Reduce abusive and
dominant beliefs and
behaviours		 Youth Team:
65% of 40 young
people engaged		 Youth
91% of 10 (Youth
Respect) engaged		 Self- reported levels of
abusive
and
dominant
beliefs and behaviours
Victim reported levels of
abusive
and
dominant
beliefs and behaviours
Worker assessed levels of
abusive
and
dominant
behaviours
Worker assessed levels of
abusive
and
dominant
beliefs

25

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Improved family and
social relationships		 Youth Team
80% of 40 young
people engaged.
Children
80% of 15 children
Engaged		 Youth
85% of 11 engaged
Children
100% of 16 engaged
Self-perception of quality
of
relationships
with
others (intimate partners,
family
members
and
social relationships)
Worker assessed quality
of
engagement/relationship
s with professionals
Improved responses
to
victims
and
families through:
● Institutional
advocacy
● Continued
professional
development
for staff
● Research
● Training
● Community
awareness
raising		 Regular recorded
supervision recorded
with all staff (at least
6 sessions per year)		 Completed by Line
Manager.		 Case managements held
within
each
team
to
ensure
support
and
continuity within support
service.
Victim
and
Family
manager attends regional
boards and meetings as
appropriate.

Comments

The graphs and figures tell us the following:

26

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referrals By Month

----- Start of picture text -----
14
12
10
5
8
2
6 2
3
1
4
1 1 7
6
3 1 3
2 2
1 3 1 1
0 0 2 0
1 1 1 1 1 1 1 1
0 0 0 0 0 0 0 0 0 0 0
April May June July August September October November December January February March
Parenting Youth Victim Children Youth Respect
----- End of picture text -----

Referral Source

----- Start of picture text -----
16
14
12 6
10
1
8
6
7 5
1 9
4 0
2
1
2 4 0 2
1 1
0 2 2 0 2
1 1 1 1 1 1 1
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Parenting Youth Victim Children Youth Respect
----- End of picture text -----

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Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Case Closures

Lenth Of Support

----- Start of picture text -----
6
5
5
4
3
2 2 2 2 2
2
1 1 1 1
1
0 0 0 0 0 0 0 0 0 0
0
Under 1 month 1 - 3 months 3 - 6 months 6 - 12 months 12 months +
Lenght Of Support Parenting Lenght Of Support Youth Victim
Lenght Of Support Children Lenght Of Support Youth Respect
----- End of picture text -----

Reduction In Risk

----- Start of picture text -----
10
9
8
7
6
5
9
4
3
3
2 4
1 2
1
0 0 0 0
Parenting Youth Victim Children Youth Respect
No Yes
----- End of picture text -----

Future Plans

Although this year we have received much lower referrals than targeted, the expansion towards the latter end of the year shows improved projection for youth and children referrals.

Funding for the recovery team is due to end next year and Phoenix are keen to continue this as a much needed support for Blaenau Gwent. The expansion of the Youth Respect Project is positive and it is hoped that funding will continue to provide support for this very much hidden form of domestic abuse.

28

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Perpetrator Work

From the time period of March 2020 to April 2021 perpetrator work within the field and the team at Phoenix DAS has massively expanded (see changes in the table below). The team has seen a significant issue with staff retention with 3 staff commencing work within the year, leaving and needing to be replaced. As mentioned previously this appears to be an issue across the sector and might also be another impact of the global pandemic with people interviewing online and starting complex roles not based in the office and/or based in the office with restrictions meaning it was complicated to train, support and supervise relatively inexperienced staff when they were not always visible.

Start of year April 2020 End of year March 2021
1 perpetrator team manager (due to go on
maternity leave 28th April 2020) - full time
1 perpetrator officer - full time in post 6 months
1 partner link worker - part time		 1 perpetrator team manager on maternity leave -
covered by CEO
3 perpetrator Officers - 2 full time 1 part time (all
in post less than 7 months)
1 sessional perpetrator officer (with a period of
sickness)
3 partner link workers (2 full time, 1 part-time)
1 Intervention Hub worker (also a partner link
worker)

At the beginning of the financial year the team was funded by the Reprovide project with Bristol University and also Welsh Government funding that had been agreed for 25 perpetrator places to fill gaps in provision, this work was still continuing. By the end of the year the team was funded by; the Reprovide project with an extension, Home Office and OPCC and Caerphilly Local Authority contract. The team also purchased an online programme called the Intervention Hub to be used as an extra resource for low risk service users to improve their knowledge and motivate them to engage with services (please see Intervention Hub section below for more information).

As with all the teams despite the great opportunities to expand Phoenix DAS interventions with perpetrators of domestic abuse the timing during the pandemic meant that the team faced many difficulties. Before going off on maternity leave the team manager created an online risk management package for staff to facilitate with service users as discussions around safely completing behavioural change work was commencing in the field. The team manager engaged in consultancy work with the Welsh Government to create a set of standards for professionals working from home, online with perpetrators of domestic abuse that was disseminated across Wales to VAWDASV services. Throughout the year the CEO continued to work closely with Respect and VAWDASV services to assess risk and adapt to the continuously changing situation faced by the global pandemic.

29

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

In April 2020 all face to face work had ceased, group sessions were paused and any risk management sessions online were completed following the online adapted package. Throughout the year the ability to run group sessions and face to face sessions altered. By the end of the summer in 2020 the perpetrator team were back to running face to face group sessions. The year did experience a ‘firebreak’ where all face to face was again halted. The group sessions, and any face to face assessments, were facilitated in mostly community halls across Gwent allowing staff and service users to follow the Government guidance on social distancing. In April 2020 the perpetrator team were running two groups a week, by March 2021 they were running 3 groups with a waiting list for fourth group to commence imminently.

Respect Accreditation

Phoenix achieved full accreditation in 2019 which will be reviewed in July 2022. It is likely that as part of the Reprovide project a site visit by Respect will be completed as a consistency audit across all the Reprovide sites. This will likely feed into the overall re-accreditation in July 2022. Phoenix DAS continue to be the only accredited perpetrator programme in Gwent which demonstrates the high level of standards the team works to keep victims safe and prevent further domestic abuse.

Out of Area Work and Income Generation

The perpetrator team has continued to charge for out of area referrals (out of Gwent). Due to the covid-19 pandemic the team has not delivered any of the Understanding perpetrators of Domestic Abuse training. This is however due to commence in July 2021 once it has been adapted to an online forum.

Perpetrator Team Targets and Achievements

What
are
our
outcomes?		 Targets What are our indicators?
Reduce the risk of
harm to victims and
families in current
and future
relationships		 60% of 70
attendees		 121 referrals 61
engaged
30% of 61 engaged		 Frequency of incidents
Severity of incidents
Victim perception of risk and
safety
Workers perception of risk and
safety
Increased
knowledge and
understanding of
domestic abuse and
healthy
relationships		 60% of 70
attendees		 43% of 61 engaged Worker perception of level of
meaningful engagement
Self- reported level of
understanding of healthy
relationships

30

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Worker reported level of
understanding of domestic
abuse
Reduce abusive and
dominant beliefs
and behaviours		 60% of 70
attendees		 26 % of 61 engaged Self- reported levels of abusive
and dominant beliefs and
behaviours
Victim reported levels of abusive
and dominant beliefs and
behaviours
Worker assessed levels of
abusive and dominant
behaviours
Worker assessed levels of
abusive and dominant beliefs
Improved family
and social
relationships		 60% of 70
attendees		 30 % of 61 engaged Self-perception of quality of
relationships with others
(intimate partners, family
members and social
relationships)
Worker assessed quality of
engagement/relationships with
professionals
Improved
responses to victims
and families
through:
● Institutional
advocacy
● Continued
professional
developmen
t for staff
● Research
● Training
● Community
awareness
raising		 PDP’s in place
for all staff
Regular
recorded
supervision
recorded with all
staff		 PDP’s in place for all
staff
Regular recorded
supervision recorded
with all staff		 Level of involvement in local,
regional and national
approaches
Level of staff support and
development
Level of knowledge of
professionals trained
Reports completed with
recommendations
Number of community members
provided with information

31

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Perpetrator Referral Information 2020-21

There have been 121 referrals to the perpetrator team within this year as seen in Figure 1 below. This is a 52% increase from referrals last year. This was expected with the expansion of the team and likely due to the contract with Caerphilly local authority providing a regular intake of referrals. This is seen in Figure 2 and 3 with Caerphilly contributing the largest number of referrals and social services being the main source of referrals.

Despite the increase in referrals this year the outcome targets have not been met and are at a record low. Again, it is difficult to compare the last year to any other year in the service history as they were unprecedented times. We can try and explain several issues faced this year that will have undoubtedly had an impact on how outcomes measured.

Firstly, when looking at the wider picture and the changes within the team a sensible explanation would be that previous years have seen experienced staff working with service users and measuring outcomes however the last year has seen issues with staff retention. This highlighting several issues including; service users experienced working with several different key workers throughout their engagement (that might have also impacted on drop out rates) meaning the staff member may not have been able to accurately measure change. Inexperienced staff within the field starting the job role during the pandemic and training not being completed as it usually would have been done might have resulted in staff not fully understanding how to measure outcomes and the complexity of knowing how behavioural change is gauged. For example the aims and objectives of the early intervention session are set out that even if that person is only met with once they have been provided with conflict resolution tools to use in intimate relationships as well as increasing knowledge and understanding of abusive behaviours. In Figure 5 it is shown that this years outcomes documented that 44% of cases closed were recorded as increasing the perpetrators knowledge and understanding of domestic abuse compared to last years 62% recorded.

Secondly, this years outcomes include Reprovide cases that will have had an impact on the overview of cases documented as ‘not engaged’. As you can read below (information included on Reprovide methodology) the study consists of a randomised control group. If following an initial assessment the RCT method applied recruits a service user as someone in the control arm they would then be closed to the perpetrator team as non-engaged as we are unable to complete any work with them. In order to avoid this impacting the statistics the outcome forms later included the option ‘control arm’ to document how many “non-engagers” were actually service users we were unable to work with due to the Reprovide project. However this change in measurements was not adapted until nearing the end of the financial year. This would explain the variation from last years statistics. For example, as seen in Figure 4 - out of the cases closed in this year 41% are recorded as non-engaged. This is a significant decline from last years 17% non engaged.

Thirdly, it is important to acknowledge that this year has not seen any service users complete the programme. This was due to the pandemic and group sessions needing to stop. As mentioned above other risk management sessions were put in place to monitor risk however the group sessions were paused and when they did start again they experienced another firebreak as well as weeks that were cancelled due to low numbers as many people have had to self-isolate following advice from Track and Trace. What this means for the outcomes is that the perpetrator team will be showing less positive outcomes and levels of engagement compared to previous years as the pandemic increased the length of a person needing to engage in the programme taking us into the next financial year and also external factors were wildly influencing a person's ability to engage at times.

It should also be noted that when reviewing outcomes for perpetrators of domestic abuse these will not be easily compared to the victim or youth team outcomes as measurement of safety are not linear and can often depend on the outcome of several different factors that are not always tangible to record.

32

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

----- Start of picture text -----
Referrals By Month
25
20
20 17
14
15
11 11 11
9
10 8
6 6 6
5 2
0
----- End of picture text -----

Figure 1. Overall referrals to the perpetrator team April 2020 to March 2021

----- Start of picture text -----
Referrals By Area
60
54
50
40
30
20
8 10 9
10 0 6 0 3 1 2 0 5 0 2 2 0 6 6 3 4
0
----- End of picture text -----

Figure 2 Illustrates referrals received from the areas in Gwent and outside Gwent

33

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Referral Source

----- Start of picture text -----
90
77
80
70
60
50
40
30
20
20
6
10 0 0 4 2 0 2 2 0 4 0 0 0 3 1
0
----- End of picture text -----

Figure 3

Perpetrator Case Closed Outcomes

----- Start of picture text -----
40
34
35
30
25 23
20
15 13
11
10
5
0
Engaged Non-engaging Receiving one-off advice No Contact
----- End of picture text -----

Figure 4 Outcomes for cases closed. Grand total 81

34

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Increased Knowledge and Understanding

----- Start of picture text -----
Yes
43%
No
57%
----- End of picture text -----

Figure 5 Outcomes assessed by Key Workers about the perpetrator increase in knowledge and understanding.

Reduction In Risk

----- Start of picture text -----
30%
No
Yes
70%
----- End of picture text -----

Figure 6 Shows the recorded reduction in risk for perpetrator at closure.

Perpetrator Team Outcomes

The above data demonstrates:

35

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Partner Link Officer (PLO)

The Partner Link Officers role is to contribute to promoting the safety of the partners/ex partners of participants attending the perpetrator programme and any children with whom they are involved. This is likely to involve supporting partners/ex partners to construct a realistic safety plan that takes into account the needs of both the partner/ex-partner and their children. Perpetrators need to agree to the PLO contacting partners and/or ex-partners before they can commence working with the team. Therefore, every perpetrator referral will have at least one partner or ex-partner contacted. Often there are at least two partners and or/ex-partners per perpetrator.

Partner Link Officer Outcomes

This is the first year that the perpetrator team has been able to illustrate the outcomes from the Partner link workers as last year we needed to develop more efficient ways of collating the data. Therefore we are unable to make any comparisons to previous years.

As seen in figure 7 - there were 53 referrals to the partner link worker team. Although there were 121 referrals to the perpetrator team this does not translate to the same amount of referrals for the partner link officer (PLO) as the perpetrator needs to consent to providing this information which also means that the perpetrator needs to be engaging with the assessment to a certain extent before the PLO referral can be opened. Figure 8 shows a similar trend as seen in the perpetrator referrals with regards to referrals by area. It should also be noted that if the perpetrator and partner and/or ex-partner are separated they might be from different areas.

Figure 9 - shows 59% of referrals engaged. This again can highlight the discrepancy with the recorded level of non engaged service users in the perpetrator outcomes above because in order for the PLO to be engaging the perpetrator would need to be engaged to a certain level.

Figure 10 - shows the reported reduction in risk by partners and or ex-partners at closure was 85%. This could demonstrate that after a perpetrator had engaged with the team their partner and/or expartner felt safer as a direct result of their engagement. This may be due to the behavioural change work, due to the heavy involvement of services and/or due to target hardening and safety planning. It is interesting to note that the PLO outcomes show an 85% reduction in risk however the perpetrator recordings show only 30%. Again this might be due to uncertainty from staff around how to assess risk reduction. It is important that perpetrator officers and partner link workers have a close working relationship where cases should be regularly reviewed and risk monitored. This year saw a lot of working from home and less office based case managements that might have impacted the sharing of information and joint work assessing outcomes. Also a partner link worker will be using more self reported measures from the victim to assess reduction in risk whereas a perpetrator officer is using more professional judgment that may be sceptical of self-reports and may seek more dynamic evidence to suggest behaviour change and a reduction in risk.

36

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

----- Start of picture text -----
Referrals By Month
14 13
12
10 9
8
6
6 5 5
4 4
4 3
2
2 1 1
0
0
Figure 7. Illustrates overall referrals for PLO each month.
Referrals By Area
25
20
15
22
10
5
8
0 4 0 0 0 0 1 0 0 0 1 0 1 0 5 2 3 5 1
----- End of picture text -----

Figure 8. Shows referrals from Gwent and outside Gwent for PLO.

37

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

----- Start of picture text -----
Outcomes
0
4
9
Closure Disengaged Sign posted
----- End of picture text -----

Figure 9. Shows the recorded outcomes for engagement with the PLO.

----- Start of picture text -----
Reduction in Risk
No
15%
Yes
85%
----- End of picture text -----

Figure 10. Shows the recorded reduction in risk at closure to the PLO.

38

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Intervention Hub

The intervention hub is an online platform that hosts evidence structured interventions with a live reporting system. This online platform has 12 unaccredited Computerised Cognitive Behavioural Therapy (CCBT) based programs. The Domestic Abuse and female perpetrator Hubs are an intervention that helps people tackle problems, thinking and behaviour. This is an endorsed treatment by the National Institute of Health and Care Excellence.

The intervention hub is aimed at individuals who use harmful behaviours who are assessed as low risk and that would not qualify for group project work. We can work with anyone who lives in the Gwent area which includes Blaenau Gwent, Caerphilly, Newport, Torfaen and Monmouthshire.

The intervention hub commenced in January 2021 which means that to date there are no outcomes to report on. The programme will be accessible from January 2021 to December 2021. Phoenix hope to monitor the use of the hub and consider if it is a useful resource to continue funding. There is currently an allocated Intervention Hub worker who is also working as a partner link worker. Due to the online aspect of the Hub and that participants can complete the modules alone in their own time a full time worker was not needed. We will continue to monitor the staff hours needed for this role.

Future Plans 2021-2022

The perpetrator team is starting to see a more settled period with a full staffing team and with the perpetrator team manager returning from maternity leave at the end April. With people returning to the office and less working from home some of the challenges faced in the year around training staff and monitoring outcomes should be resolved.

The team will continue to provide a high standard of service to Caerphilly local authority that will cover the next financial year. The Home Office and OPCC funding to fill gaps in provision across Gwent will be funded until October 2021 with the hope that this will be extended until the end of March 2022.The Reprovide project will also continue throughout the next year with a likely end date in summer 2022.

It is likely that the Understanding Perpetrator of Domestic Abuse training will commence again in May 2021 for VAWDASV following a year of training being paused due to the pandemic. The perpetrator team manager will be tasked with adapting the training to be delivered online. This will be rolled out 4 times through the next financial year. Other training opportunities will be sought after as part of our income generation goals.

39

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

Training

During the year 2020/21 training was put on hold due to the COVID pandemic. The staff team doubled during the second half of the year and therefore there was a great deal of internal training completed by the whole team.

At the beginning of 2021 we were approached by Flying Start, Blaenau Gwent to develop a Respectful Co-Parenting training programme. The programme was a two-day course and was delivered during March 2021 (and will be continuing into April and May 9 dates in total). The Phoenix DAS team will deliver the training to around 100 participants in total, with 35 attendees during March 2021.

Future Plans 2021/22

Phoenix DAS will look to reconnect with contacts from the wider Gwent area to deliver training and also utilise the move towards using online platforms to deliver training for organisations further afield.

We will be in the position of having a larger staff team who will be able to develop and deliver training and we are excited about the many opportunities available which will generate income for the service.

Income Generation Model

Due to the COVID pandemic there were few opportunities for generation of income. We had a spot purchase for the Perpetrator Programme and the Respectful Co-Parenting programme.

The total amount for this year is £31,395.

The plans for next year will be to look at the original income generation model as follows:

40

Phoenix Domestic Abuse Services - Annual Report 2020 - 2021

2020-2021

The next year is set to be a time of continued uncertainty. It is not clear at this point how long we will have restrictions in our lives, or what the long-term impact of such restrictions will be on our clients and staff. We do however move forward in a much stronger position than we have been for some years and as a much larger organisation. Our priorities need to reflect this and will include:

Final Word

Huge gratitude must be given to all staff for the extraordinary commitment to the service which has been shown throughout this year. Without their constant dedication many victims and their families would have been at much greater risk. This incredible support was given at a time when staff, as the rest of the country, were also dealing with their own fears, that of their families and extra pressures including home-schooling children and caring and providing for other vulnerable wider family members. Thanks also go to the Board for their support throughout and for trusting the decisions of the CEO and senior management team during a time when we were forced to make many decisions based on best evidence rather than proven facts.

For further information: -

Phoenix Domestic Abuse Services Phoenix House Surgery Road Blaina Blaenau Gwent NP13 3AY

Tel: - 01495 291202

E-mail: - info@phoenixdas.co.uk www.phoenixdas.co.uk

41

PHOENIX DOMESTIC ABUSE SERVICES PHOENIX HOUSE SURGERY ROAD BLAINA CHARITY NUMBER 1112039 FINANCIAL ACCOUNTS FOR THE YEAR ENDED 3111 MARCH 2021 INDEX Page I Independent Examiner's Report 2-3 Statement of Flnancial Activiti 4 BAlance Sheet 5-6 Notes to the Accounts

Inde gndent Examlnèrf5 Re rt to the Trugtfr￿ of Phoonix t>om•stk Abuso Sgrvlces I reF)Ort to the trustees of Phoenlx Domestic Abuse Services on the accounts for the year ended 31st March 2021. onslbllltles and basly of re As the charity's trustees you are responsible for the preparatlon of the accounts in accordance with the requirements of the Charitles Act 20111'the Act"). I report in respect of my examination of the Trust's accounts carried out under section 145 of the 2011 Act and In carryln8 Out my examination. I have followed all the appllcable Directlon5 given by the Charity Commi55ion under section 14515llbl of the Act. ndont Examlnetrs statement The charity'5 8ross Income exceeded £250,000 and l am quallfied 10 undertake the emamlnation by being a qualified member of the Assoclation ol Chartered Certified Accountants. I have completed my examination. I confirm that no materlal matters have come to rny attention In connection wlth the examlnatSon which gives me cause to belleve that sn any materlal a3pect:_ 111 Ihe accoun¢lng record5 were not kept In accordance w5th sectlon 130 of the Charltles Act or 121 the accounts dld not accord with the accountln8 records or 131 the accounts did not comply with the applicable requirements concernln8 the form and tontent of actount5 set out in the Charitles (Accounts and Reports) Re8ulat5ons 2008 other than any requlrement that the account5 8lve a'true and falr" vlew whlch Is not a matter ¢tsn51dered as part of an Independent examlnatlon. I have no concern5 and have come across no other matter5 sn connectlon wlth the examlnation to which attention should be drawn In thls report In order to enable a proper understandin8 of the a¢counts to be reached. Steve Drake Chartered Cert5fied Accountant IF.C.C.A.I 24 james Street, Ebbw Vale, 8laenau Gwent. NP23 6JG 3rd November 2021 Pa8e I

PHOENI DOME CE - CHARITY NUMBER 1112039 NN AL ACCOUNTS FOR THE YEAR ENDED 3 $tMA ECTION A- STATEMENT OF FINANCI ACT VITIE Total funds fundB hl INCOMING RESOURCE8 V lunta 80urce Donations 2,017.91 2.017.91 6,Z15.87 Welsh Assembly Go¥ernment- Youth Worker Chlldren In need 36.OCX).(X) 11.331. 48.404.CIJ 36,01￿.00 11,331.00 45,404.00 36,tXJ).(M) The Noiion•lLoii¢ryCommunrtyFund- Ptop￿and *4¢t$3 Lloyds Foundation 51. james Place trust 47,687.96 lo,￿0.00 350.00 31,423.8S 2,600.00 Is.￿0.00 40.348.96 4.600.0) 4,LU).CKJ 14.369. 23,cKhJ.fpJ 77,739.17 8,567.80 36,500.rKI St Martin Perpetrator InteNention Fund Support for Consultatlon events Pllwim Tmst Re Provide 18h Sherlff5 fund Tosco. Bags of help The 7 stars foundation Char￿$ Hayward Newport County Bvrou8h Coun¢ll- IDVA Bags tsf Hope Gatheld Weston In thi5 Together. Communlty Matters Fund Moondancp MOJ CaerphlltyCBC Communlty foundatlon Wale$ Welsh Assembly Government- Perpetrator Project Wolsh Assembty Govemrnent- Vlctlm Project Welsh Assembly Governrn¢nt- Capl¢•1 Home Offlce Income18ub.Tot•ll R•soufee• 15,000.C 60,523.14 Is,w).00 60,523.44 1.882.16 1.882.16 23,WO.C 43,IZ8.97 23.orA).oJ 43.128.97 2.COJ.00 2,0(Xl.(y] 750.LbJ 16.284.LWJ 22,277,lYJ 50,238,50 13,544.00 24,500.00 41,075.00 5,OCQ.00 196,733.00 613,688.98 750.00 16,284.00 22,277.CO 50,238.50 13,544.00 24.SN.00 41.075.00 5,000.00 196.733.00 557.550.41 56,138.57 358.402.61 Work Done . TfalThing Suitability 5e551on5and group snterventlons Student H05tln8 8ank Interest recelved IGross1 30,900,00 495.00 30,9CX).CKI 495.￿? 6.327.45 2.640.25 30.5Q 87,564.07 30.50 177,92 TOTAL INCOMING RESOURces 557,550.41 645,114.48 36&448.23 Page 2

PHOENIX DOMESTIC A8 ERVICES - CHARITY NUMB ANNUALACC NT FOR THE YEAR ENDED 31$t MARCH 2021 TATEMENT ACTIVITIE NT'D 11 Unrestrlcted B22Ltslsl Total fundJ fund5 Total RE OURCE DED Client Exponses Employee Wages and NIC Employee Pension Costs Employee Trolnin8 Costs and Dlsc105ure5 Publicity, Promotions and Leaflets Travellln8 Expenses Gas and Elertrlclty Costs InsufanceCost5 Ilncl. He)Ith¢èrel Telephone, Fax and Internet Prlntln8, Posts8e and Statlonery Ropalrs. Reriewals and Refuse Collectlons AccountarKy Cleaning Computer Software and Suppoit Water Rates Computer equlpment/E4ulpmeni repalrs Offlce furnituie and fixtuies Llcence5 Ind Sub5crlptlons IntÈrventJDn Hub- subs Lègal and Professional fees Companks House Bank Char8es Equipment leèsin8 Ru¢m hire, Canteen Welfare TOTAL RESOURCES EXPENDEO 177.73 8,091.(Kl 6,741.05 411,311.43 14,518.31 9,719.08 4,578.62 851.42 2,706.91 8,659.27 11,616,65 3.074.12 2.295.ao 1,680,1Y) 2,422.22 3,797.70 70.45 23,607.24 4,877.40 708.00 28,8￿.00 4.425.00 6,918.78 419,402,43 14,518.31 10,009.08 4,982.67 1,066.01 3,3Q3.15 ,659.27 15,888.85 3,530 69 6,103.81 1.680. 2,972.&J 7,881,42 70,45 27,790.42 4,877.40 708.00 2,854.54 313.858.17 11.570.72 423,00 276.93 6.601.64 3,788.49 7,650.16 5,252.17 1,820.98 1,057.26 1.560.DJ 848.82 3,080.66 419.52 2.825.23 290. 404.05 214.59 596.24 4,272.20 456.57 3.808.81 550,38 4,083,72 4,183.IB 513.46 28,800.LKI 4,425.(K) 13.cpj s4.[￿) 6,847.38 6,362,20 586.894.92 253.80 13,ts) 88,47 5,787.28 628.51 371.172.81 13.00 11.00 1,149.82 172.21 20,4a4.50 63.00 5.697.56 6,189.99 558,410A2 NET INCOMING/IOUT601N61 RESOURCES TOTAL FUNOS BROUGHT FORWARD TOTAL FUND5CARRIED FOAWARD 59.079.57 98.363.90 157,443.47 1860.011 259JJ56.10 258,196.15 58,119.56 357,410.10 415,639.66 11,724,581 360.144.68 357A20.10 Pa8e 3

PHOENIX DOMESTIC ABUSE SERVICES SECTION B - BALANCE SHEET AS AT 31ST MARCH 2021 21 Note Freehold property at cost- Phoenix Flouse, Sur8ery Road, Blaina Ilncl. Enhancement expendlturel 216,752.80 216.752,80 RRENT ASSETS Oebtor5 Cash at bank and in hand TOTAL ASSETS 102,747,45 145,204.07 464.704.32 79,596,08 62,781,22 359.130.10 CREDITOR Expense creditors NTS FALLING DUE WITHIN NE YEAR 49,064.66 I,?io,c<J NET ASSETS 415.639.66 357A20.10 Unrestricted funds Restricted Incorne funds TOTAL FUNDS 157,443.47 258,196.19 415.639.66 98,363,90 259,056.20 357.420.10 Sl8ned by the followln8 two trustee5 on behalf of all the trustees rov¥ I v¥ B Ct-ER Page 4

PHOENIX DOMESTIC ABUSE SERVICES NOTES TO THE ACCOUNTS NOTE I- BASIS OF PREPARATION 1.18asl$ of accountln These account5 have been prepared under the historlcal cost conventlon with items retogni5ed at cost or transactiorn value unle5S Otherwise stated in the relevant notes to these accounts. The accounts have been preparèd in accordance with.. lil the statement of Recommended Practice.. Accountlng and Reporting by Charitie5 preparin8 thelr accounts in atcordance with the Financial Reportin8 Standard applicable in the UK and Republic ol Ireland IFRS 1021155ued on 16 July 2014 and with, 1111 the Charltles Act 2011. Chan e In basls of accountln There has been no change to the accounting policies Ivaluatlon rules and methods of a¢countinBI since last year. revlo un No changes have been made to accounts for prevlous years. E 2- ACCOUNTING P LICIE INCOMIN RE Re lilon of Intomln restsur These are included in the Statement of FSnanclal Activitles when: 111 the charity become5 entitled to the resources,. Illl the trustees are virtually certain they will récèive the resources,. and 11151 the monetary value can be measured wlth sufflclent reliabllSty. .2 In el ted em endlture Where Incomin8 resources have related expenditure, the SrTrcomln8 resources and related expenditure are reported gross In the Statement of Financial Activities. 2.3 Gr s and donatlon5 Grants and donations are only included tn the Statement of Financlal ActivSties when the Charity has uniondltlonal entitlement to thè resources. Inveitme Thi5 15 included in the account5 when recelvable. orne EXPENDITURE AND LIA81LITIE5 Llab reco nltlon Liabilities are recognized as soon as there is a le8al or constructive obligation committing the charity to pay out the resources. NOTE 3- DETAILS OF CERTAIN ITEMS OF EXPENDITURE .1 Feesfor rnin nofth counts 2021 1,680.00 iozo 1,560,(K) Independent examiner's fees fof reporting on the account5 Page 5

PH ENIX D nc ABUSE SERVICES NOTES TO THE ACCOUNTS CONY'D TORS AND PREPAYMENT5 Analy515 of debtors.. amounts fallin8 due within one year 20ZI 2020 Perpetrator Interventlon Fund Pslgrim Trust HM Revenue and Customs Re Provlde Tesco- Bags ol Help Blaenau Gwent Borou8h Councll 8a85 of Hope Newport County Borough Coun¢il 9,750.00 15,OCK).CK) 1,914.98 40,348.96 I5.000.￿) 1,914.98 9,000.00 440.86 11,141.28 79.596.08 76,832.47 102,747.45 ATBA Cash at bank- current account Cash at bank- deposit accounts Cash in hand 21 1020 2,355.61 60,364.40 61.21 62,781.22 29,809.17 115,394.90 145.204.07 ANDA CRU Analysi5 of cred5tors'. amounts fallln8 due wSthln one year 21 1.680.00 42,277.00 4.957.66 150.00 49.064.66 Accountancy- Garry Whlte and Company Moondance- payment in advance Pension Telephone 1,560.Crf) Iso.cK) 1,710.IM) Page 6