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2022-03-31-accounts

VOLUNTARY NORFOLK l• Annual Report 2021-2022

Contents

Chair and CEO statement
 3
Highlights
 5
Trustees’ report
 6
Organisational objectives
 6
Activities, achievements and performance
 7
Emerging stronger after the pandemic
 8
Getting people back into work
 10
Improving public services through our volunteers
 12
Supporting the most vulnerable and strengthening our communities
 17
Enhancing Norfolk’s VCSE sector
 24
Financial review
 29
Structure and governance
 31
Future plans
 33
Reference and administrative details
 35

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Voluntary Norfolk • Annual Report 2021-2022 ///

Chair and CEO statement

2021-2022 will be remembered as a year that Britain emerged from the pandemic and into two other crises – a cost of living crisis exacerbated by rising food and fuel prices and the re-emergence of war in Europe. The pandemic had an immense impact on the needs and capacity of the voluntary sector, including Voluntary Norfolk, but our dedicated staff and volunteers have adapted and continued to get people back into work, improve public services with volunteers, support the most vulnerable and strengthen our communities, and enhance Norfolk’s voluntary, community and social enterprise (VCSE) sector.

Supporting the Covid response and the NHS’s vaccine roll-out remained a key part of Voluntary Norfolk’s work in 2021-22. The financial year started with the initial vaccine roll-out and developed into support for the booster jab programme with the emergence of the Omicron variant in November. Our volunteers gave over 19,000 hours of their time to support the vaccine roll-out and the SOS Bus worked with Public Health to increase vaccination uptake for the most vulnerable people within our communities. Our Covid Response Volunteer Co-ordinators continued to work closely with local councils to match appropriate volunteers to requests for help received for vulnerable and isolated people in communities, helping over 500 people with over 8,500 tasks in the year.

Alongside this our commissioned services of Better Together Norfolk helping tackle loneliness and social isolation and Carers Matter Norfolk supporting adult and young carers, continued their work addressing social and healthcare challenges with the effects of the pandemic and pressures within the health and social care system impacting on many of our clients. Our Employment and Skills service, which offers employment support across the whole of Norfolk to anyone who is out of work, worked with over 700 people and successfully supported two-thirds of these into employment or education.

John Archibald Chair of Trustees

Alan Hopley Chief Executive Officer

Our volunteers gave over 19,000 hours to support the vaccine roll-out

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Voluntary Norfolk • Annual Report 2021-2022 ///

This year the Working Together infrastructure support to the VCSE sector was recommissioned as Empowering Communities, a partnership between Voluntary Norfolk, Community Action Norfolk and the Norfolk Community Foundation, working closely with Norfolk County Council, NCAN and Fuse Norwich. We are delighted with this collaboration which we believe will benefit the VCSE sector in Norfolk. We have invested in our support to the sector for volunteering, with the Volunteer Passport showing positive results and a new volunteering portal commissioned to be launched in summer 2022. Our work to support the set-up and development of the VCSE Assembly continued, and we look forward to seeing this flourish as a forum for representing the VCSE within the new Integrated Care Services in Norfolk and Waveney.

As ever, all this is only possible thanks for Voluntary Norfolk’s wonderful staff team and volunteers. We value the work of all our staff who – in every role in the organisation - work

extremely hard to ensure Voluntary Norfolk can offer excellent support to its clients. Around 750 people volunteered through Voluntary Norfolk this year, and we thank them for their time and commitment to the people and communities they support.

As we move into 2022-23, as well as the turbulence in the external environment, we will see significant changes in the commissioning and funding environment as we move to an Integrated Care System and the European Social Fund comes to an end. In our response we will keep our mission of building connected, resilient and compassionate communities where people work together to improve lives at the heart of all we do, looking for what Voluntary Norfolk can do to best support this, adapting creatively, and working closely with colleagues and partners in the VCSE and public sectors.

John Archibald, Chair Alan Hopley, CEO

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Voluntary Norfolk • Annual Report 2021-2022 ///

Hi hli hts g g

Over 850 people actively volunteered with Voluntary Norfolk in the last year

64% of the people seen by our Employment and Skills service were successfully supported into employment or education

Our Covid volunteers gave up 19,471 hours of their time to support the NHS’s vaccine rollout programme

Our team of non-emergency patient transport volunteers made 11,681 journeys transporting patients to medical appointments

Our Better Together team spent 3,423 hours supporting individuals suffering from social isolation or loneliness, with 91.6% of clients surveyed feeling “less lonely” as a result of our help

Over 170 of our volunteers dedicated over 6,800 hours of their time to support the NHS services in Norfolk and Waveney

67 of our volunteers supported 55 clients adjust to long term illness and improve their independence and quality of life

Voluntary Norfolk’s SOS Bus in Norwich helped prevent 140 A&E visits and 159 ambulance callouts

Our Community Support (CS) team supported over 660 adult carers sustain their caring role, while our Young Carers Matter service directly and indirectly supported 1,102 people

Our trading arms CBR Business Solutions provided HR consultancy, DBS checks and Payroll and Auto Enrolment services to around 500 charities and businesses across the country

Our community arts organisation Freshly Greated hosted over 95 events and reached an audience of 8679 in Great Yarmouth

20 of our Digital Inclusion volunteers improved the IT skills of over 80 new learners and many returning learners

Our Volunteer Passport scheme was piloted this year with 38 people completing the training programme

Voluntary Norfolk put on eleven Good Practice events to improve the VCSE sector in Norfolk, which were attended by 153 people from 120 organisations

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Voluntary Norfolk • Annual Report 2021-2022 ///

Trustees’ re ort p

The Trustees present their annual report together with the audited financial statements of the company for the year 1st April 2021 to 31st March 2022. The annual report serves the purposes of both a Trustees’ report and a Directors’ report under company law. The Trustees confirm that the annual report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company’s governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1st January 2019).

Since the company qualifies as small under section 382 of the Companies Act 2006, the Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors’ Report) Regulations 2013 has been omitted.

The Trustees confirm that they have had due regard to the Charity Commission’s guidance on public benefit when reviewing the charity’s aims and objectives. The activities in respect of furthering the charity purpose are described in our Objectives and Activities section below.

Organisational objectives

The vision, mission and aims for Voluntary Norfolk have been defined as follows:

Our vision

Connected, resilient and compassionate communities where people work together to improve lives.

Our mission

Our aims

The last strategy review was in 2019 and was interrupted by the Covid-19 pandemic. In the coming year we will refresh our strategic plan.

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Voluntary Norfolk • Annual Report 2021-2022 ///

Activities and achievements

Over the last financial year Voluntary Norfolk has delivered a variety of projects and services in support of our purposes and aims. The following section details the projects and services that were operational during 2021-22 within the following five themes:

1. Emerging stronger from the pandemic

2. Getting people back into work

3. Improving public services through our volunteers

4. Supporting the most vulnerable and strengthening our

communities

5. Enhancing Norfolk’s VCSE sector

No projects or services came to an end during the reporting period, and a number were recommissioned or extended.

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Voluntary Norfolk • Annual Report 2021-2022 ///

Emerging stronger from the pandemic

For much of 2021-22, Covid-19 was still very much at the front of people’s minds. The year started with the vaccine roll-out gathering pace. On 12th April 2021 it was announced that everyone in JCVI priority groups 1 to 9 had been offered a vaccination. By July 2021 all adults had been offered a vaccination. The emergence of the omicron variant later in the year meant a renewed push in November and December to give all adults booster vaccinations.

Our volunteers played a vital role in supporting the roll-out of the Covid-19 Vaccination Programme in Norfolk, while another key area of work for Voluntary Norfolk was our continued support of the Covid community response.

Covid

vaccination clinics

Dealing with Covid and supporting the NHS’s vaccine roll-out remained a key facet of Voluntary Norfolk’s work in 2021-22. Volunteers from Voluntary Norfolk provided ‘marshal support’ at vaccine clinics based at GP surgeries, local community venues and pharmacies across Norfolk and Waveney. Their roles were mostly as car park attendants, checking people in at the door and helping maintain Covid safety in the waiting area. Throughout the year 398 volunteers dedicated 19,471 hours of their time at 54 different sites

Voluntary Norfolk • Annual Report 2021-2022 /// 8

to supporting the NHS’s Covid vaccine roll-out. This was slightly up from the previous twelve months in which 380 volunteers donated over 14,000 hours of their time to support the initial roll-out of the vaccination programme in Norfolk.

Covid response service

2021-22 was still severely affected by the effects of the pandemic. In that time, Voluntary Norfolk continued to recruit and train volunteers to help people in need across the county. Our Covid Response Volunteer Co-ordinators continued to work closely with local councils to match appropriate volunteers to requests for help received from, and for, vulnerable and isolated members of the public.

At the end of the financial year, the service has 953 accepted volunteers - Of these approximately 47% have been active over the past twelve months in some capacity. They have helped 517 individuals who have been referred into the service in the last financial year. The vast majority of referrals into the latter service came from the Norfolk Vulnerability hub, indicating the importance of this service to some of the most vulnerable in society. Volunteers have undertaken over 8,500 tasks in this year including befriending calls, essential food shops, collecting prescription medications, doorstep wellbeing checks and more.

Going forward it is anticipated that this service will be renamed the Community Response Team to reflect the changing nature of need as the county emerges from the pandemic.

A vaccine roll-out volunteer’s story

The importance of our volunteers and the service they provided to help the vaccine roll-out was outlined by one of the team at a vaccination centre who said:

Without the great team of volunteers who have turned out tirelessly for Voluntary Norfolk the Vaccination clinics would simply not have been possible. Whether it’s car park or patient flow management, the skilled vaccinator teams wouldn’t be able to do their job effectively. ”

“

One of the100s of our volunteers who helped with the vaccine roll-out

Our Covid response volunteers undertook

over 8,500 tasks

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Voluntary Norfolk • Annual Report 2021-2022 ///

Getting people back into work

Voluntary Norfolk’s Employment and Skills team continued to deliver professional employment support and impartial advice to anyone aged sixteen or over, across Norfolk regardless of the length of time they were unemployed. Our advisors helped clients develop their skills, search for jobs and overcome the barriers that prevented them from finding employment.

In 2021-22 our team worked with 706 people who had been out of work for varying lengths of time – everything from a few days to several years. Of those, 169 were helped back to work and 289 accessed formal education or training. We were pleased that 64% of the people we saw in 2021-22 were successfully supported into employment or education. This was a significant increase on last year where we helped about 50% of our clients

access employment or education – a great success given that well over half the people we worked with this year had been out of work or education for two years or more.

Our team worked with 706 people who had been out of work

Voluntary Norfolk • Annual Report 2021-2022 /// 10

Gail’s story

Gail is a single mother who had been looking after her child full time for the last four years and about to start school. She was keen to get back to work after such a length of time away. Gail met with one of the “Chances Advocates” from Voluntary Norfolk’s Employment and Skills team about her previous work experience, her future ambitions and how work would need to fit around her ongoing childcare responsibilities. Gail had previous care work experience and over further sessions, a new CV was drawn up and a plan to approach care agencies to seek a role with the flexible hours needed.

With this assistance Gail secured interviews with several care work agencies and was pleasantly surprised to find herself with multiple work offers to choose from. She chose to work with Carers Elite who could provide work primarily within school hours and a short distance from home. To enable Gail to start work and travel between clients, we were able to fund her DBS certification check and lights for her bicycle so she could start in mid-winter.

Jason Slack, Advocate on Voluntary Norfolk’s Chances Project, says:

Gail says:

Shannon English, Establishment Co-ordinator for Carers Elite, says:

Gail received support from our Chances team in King’s Lynn

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Voluntary Norfolk • Annual Report 2021-2022 ///

Improving public services through our volunteers

In 2021-22 Voluntary Norfolk continued to receive funding from a variety of public agencies to provide volunteer services. These services played important roles in supporting public services across the county and increasing capacity of frontline staff.

Norfolk Community Health and Care NHS Trust (NCH&C) volunteers

The NCH&C Volunteer Service, delivered by Voluntary Norfolk, employs a team of staff who recruit, train and manage volunteers to provide support in clinical and administrative settings in community hospitals and clinics across Norfolk. At the end of the 2021-22 financial year, our service had 168 registered volunteers, up from 112 at the end of the previous financial year. Over the course of the year, 151 volunteers logged a total of 5,915 hours across 36 different volunteer roles.

At the end of the year, we had 168 volunteers, up from 112 at the end of the previous financial year

Voluntary Norfolk • Annual Report 2021-2022 /// 12

The roles our NCH&C volunteers undertook included:

personal protective equipment (PPE) required due to Covid, the need to keep the stockrooms used by Community Teams tidy and organised, with deliveries put away efficiently, became even more critical over the last two years. As Voluntary Norfolk were able to provide volunteers to perform these straightforward but time-consuming tasks, clinical managers avoided having to allocate nursing staff time to carry them out, thus enabling that time to be spent on patients.

A key (but very unsung) role in many settings across the Trust was that of Stockroom Volunteer. Partly due to the massive increase in

Our NCH&C volunteers from Norwich enjoying tea and cake at one of their meet-ups

Brenda’s story

Brenda has been volunteering as a ‘Meet and Greeter’ at the reception of Norwich Community Hospital for the past five years. Brenda plays an important role in supporting with the smooth running of the reception area of the hospital. She supports patients by providing a warm welcome and directing them to the self-check in screen or to the reception team. She is also on hand if a patient needs to be accompanied to a waiting area.

Brenda recalls a day when a young gentleman came in for a blood test. She said:

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Voluntary Norfolk • Annual Report 2021-2022 ///

Brenda also helps gather feedback from patients regarding the welcome and service that they have received during their visit to the hospital to help ensure that NCH&C continue to provide an excellent service.

Brenda explained what attracted her to the role:

East Coast Community Healthcare CIC

Voluntary Norfolk’s partnership with East Coast Community Healthcare (ECCH) saw our volunteers help improve the patient experience and support healthcare professionals in the East Coast area, particularly Beccles and Lowestoft areas.

Voluntary Norfolk managed 21 active volunteers over in 2021-22, who contributed 911.25 hours between them – a significant increase from the previous year in which there were twelve active volunteers, who donated 576 volunteer hours to supporting staff and patients.

Brenda has been volunteering with us for the Norwich Community Hospital for five years

This year, the volunteers’ time was spent transporting Covid samples between Beccles hospital and laboratories in Norwich (204 hours), meeting and greeting patients at clinics in Beccles and Halesworth (406.25 hours), calling patients to find out what they thought of the care they received (26.75 hours), supporting patients struggling with isolation while in hospital, and also providing admin assistance to the ward clerks and reception teams in Beccles Hospital (270.25 hours) and also providing support at Smoke Free outreach events (four hours). The time volunteers spent undertaking these roles ensured NHS staff could concentrate on frontline tasks, dealing with patients directly.

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Voluntary Norfolk • Annual Report 2021-2022 ///

Chloe’s story

Chloe has been studying on an access course for Health Sciences and wants to go on to train as a midwife. She was looking to get some experience volunteering in an NHS setting before she made her university application and so got involved with the ECCH volunteer service.

Chloe started volunteering at Beccles Hospital one morning a week from December 2021 and has given over 50 hours of her time. She has mostly been helping with tasks for the administrative team - scanning, printing, and photocopying, sorting through uniforms for medical staff and also helping on reception, checking in patients, pointing them in the right direction, and ensuring they have all of their paperwork. She also volunteers on the ward, organising patients’ files and chatting to patients.

About her volunteering experience Chloe said:

The importance of volunteers such as Chloe, was highlighted by the positive staff feedback she received:

ERS Medical volunteers

The ERS medical volunteers, run by Voluntary Norfolk, have continued to provide a professional high-quality patient transport across the county and further afield. Our volunteer drivers use their own cars to provide door to door transport to essential, nonemergency medical appointments, mostly within East Anglia. This reduces the cost to the health service, as otherwise these patients would have had to travel by taxi or even by ambulance.

At the end of the 2021-22 financial year Voluntary Norfolk had 39 active volunteer drivers. (This number of active drivers varies throughout the year and tends to be lower in the months before the new tax year, as drivers have often reached the 10,000 mile limit for the HMRC higher travel expenses payment. The number peaked at 47, earlier in the financial year). In any case this was still up considerably from the year before, where at the end of the 2020-21 financial year, there were nineteen active volunteer drivers.

Throughout the year, 556,947 miles were driven, completing a total of 11,681 journeys, and ensuring that people who needed to travel to and from the hospital or a medical appointment were able to do so.

Our volunteer drivers completed

11,681 journeys

and drove

556,947 miles

Beccles Hospital, where Chloe volunteers

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Voluntary Norfolk • Annual Report 2021-2022 ///

SOS Bus Service

Voluntary Norfolk has continued to run the SOS Bus service which looks after the safety, health and well-being of people visiting Norwich’s city centre on Friday and Saturday nights. The service aims to reduce unnecessary Accident and Emergency visits, ambulance call outs and to free up police officer time, by offering a safe space with medical cover for anyone in emotional or physical distress. It also provides other help, such as free phone charging, bottled water, flip flops, advice.

In 2021-22 the service had 25 volunteers. There are three core volunteer roles on shift: One Shift Coordinator, three Shift Support and a Support Vehicle Driver alongside contracted paramedic, first aider and security. Over the course of the year volunteers gave 1708 hours of their time for shifts, 30 hours to clean and maintain the vehicle and 27 hours promoting the service at events. A total of 61 shifts were run. 1367 people were helped through the provision of bottled water, phone charging, flip flops, condoms, etc. and a further 353 individuals were cared for on the bus.

A weekend story

Three young men had been out on a night out and came to the SOS Bus. One of them had a wad of bloodied blue roll on his mouth. “The club told us to come to the bus, my mate’s bleeding” one of them said.

First aiders had a look at him – he had split his bottom lip. It turned out that the young man in was laughing so hard in the pub that he had bent forward and cut his mouth on his pint glass sitting on the table. Once the lip had been glued and dressed by the paramedic, they decided to call a taxi and head home. The SOS Bus had prevented an A&E visit and police intervention as the injury was not a result of an assault and the client was able to be treated on the bus.

The importance of the service and impact that it had supporting the emergency services was demonstrated by the fact that 140 Accident and Emergency visits and 159 ambulance callouts were prevented. It is estimated that the service saved over £60,000 for the ambulance service. Furthermore, the team spent a total of 86.5 hours looking after clients brought to the service by the police, who would otherwise have had to stay with, thus freeing up operational capacity for the Norfolk Constabulary at some of their busiest times.

The SOS Bus service helped over 1,700 people

The SOS Bus on a shift

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Voluntary Norfolk • Annual Report 2021-2022 ///

Supporting the most vulnerable and strengthening our communities

Voluntary Norfolk leads a number of projects and supports a variety of services which seek to support the most vulnerable in our communities – everything from arts and cultural events in deprived areas of the county, to helping carers get the assistance they need. Our work is designed to strengthen communities across Norfolk.

Better Together

Better Together Norfolk is a service managed and delivered by Voluntary Norfolk. It works to develop new and innovative ways to combat social isolation and loneliness by providing support to individuals and community groups. The service seeks to reduce barriers causing loneliness, offer new opportunities for social interaction, deliver one-to-one assessments, coaching interventions and support to individuals, design and deliver community-led

initiatives and provide infrastructure support to local organisations and groups.

Better Together Norfolk has played a key role in working in partnership to alleviate loneliness and social isolation across our commissioned areas of delivery (Norwich, South Norfolk, Broadland and Great Yarmouth). We have a helpline which takes calls for the whole of Norfolk and acts as the gateway to the service

Voluntary Norfolk • Annual Report 2021-2022 /// 17

for individuals. In the last quarter of 2021-22 almost £20,000 of funding was received from UK Power Networks to provide help and advice to people struggling with increasing fuel and energy bills. Given the global geopolitical and economic situation it is expected that this will be an important facet of the service in the coming twelve months.

Over the last year, Better Together Norfolk has accepted 488 new referrals in the last year. Typically, the Better Together life connectors engaged with clients for about six-to-twelvemonths. Last year the team conducted 3,423 hours of peer support for individuals suffering from social isolation or loneliness. 320 cases were closed in the last year. The impact the service has had tackling loneliness and social isolation in the areas of Norfolk it covers is shown by the surveys the team carries out with clients. The questionnaire results showed that the service had helped:

“Client Z’s” story

Client Z was referred to Better Together Norfolk for support from the Mental Health Team. Following the death of her husband who had passed away due to long term health issues, Client Z had attempted to take her own life. At the time of the referral, she had recently been discharged from hospital after being sectioned.

Client Z had been diagnosed in the past with borderline personality disorder and her psychiatrist felt that she may be on the Autistic Spectrum due to how she presents and behaves. As Client Z’s mental health was poor when the Life Connector made the initial call, it was mutually agreed to build a rapport over the phone to begin with. Client Z had also asked the Life Connector to speak with her parents as she was very cautious and anxious. Once a rapport and trust were built the Life Connector and Client Z met several times for a coffee. Client Z needed to build her confidence and to talk through her feelings of grief, as well as finding out what options there would be for her to safely make new connections.

Our team conducted

3,423 hours of peer support for individuals suffering from social isolation or loneliness

Once Client Z felt ready to make new connections, she and her Life Connector made a person-centred plan around her interests which included Art and Crafts as well as being outdoors as this had a positive effect on her mental health. The Life Connector and Client Z attended Feathers Futures - a women’s support group in Great Yarmouth. Client Z attended the craft group where she enjoyed Diamond Painting. Client Z has continued to attend this group and now gets ongoing support from the organisation. Client Z is considering

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Voluntary Norfolk • Annual Report 2021-2022 ///

attending some of their other sessions as she has now begun to make friends.

As Client Z enjoys walks at the coast with her dogs the Life Connector let Client Z know about the Earth Mental Health courses with Greenlight Trust. This was based in a village only a few miles away from Client Z lived so suited her perfectly. The Life Connector and Client Z attended the first session together. Client Z loved the course so much that she has signed up for the follow up course. Client Z has learnt new skills, built her confidence, and made new connections.

Client Z and the Life Connector kept in touch every ten days and the whole intervention lasted four months. As a result of the support she received, Client Z has engaged with two different groups and has begun to make new friendships and both organisations have other opportunities that Client Z feels she would like to explore. Client Z has also rebuilt positive and supportive relationships with her family which will help her be more resilient to other challenges going forward.

Carers Matter Norfolk

Voluntary Norfolk continues to be a delivery partner in the Carers Matter Norfolk service, delivering statutory Carers Assessments and support to adult unpaid carers throughout Norfolk on behalf of Norfolk County Council. The Young Carers & Families Service is separate to the contract for adults, with Voluntary Norfolk as the lead partner (see below).

Carers Matters Norfolk (adults) provides support to unpaid carers to help them maintain their caring role. The pandemic has left many carers feeling very lonely, vulnerable, and isolated. During the year the Community Support (CS) team has supported over 660 carers to sustain their caring role. Of these 440 carers were assessed to be at high risk of not sustaining the role prior to the support.

Support received by carers includes:

We also provided over £40,000 to carers in the form of shopping vouchers to help them manage their finances.

Our team supported over 660 unpaid adult carers

The team uses a system of Carers Stars to understand the difference the support is making, and six-month and twelve-month sustainment checks to understand how many carers continue to provide unpaid support. Between 85% and 95% of carers assessed show improvements in scores and sustained care against these measures. 30 carers did not continue in their caring role due to unavoidable circumstances.

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Voluntary Norfolk • Annual Report 2021-2022 ///

A carer’s story

One particular carer had become exhausted. Caring for her mother had become her sole purpose to the point where she was no longer looking after her own health and well-being, despite having her own health concerns and needing the time and space to process the death of her father. This carer had simply been ploughing on, pushing through and didn’t know how much longer she could keep going for until her own health gave way. She turned to us for advice and guidance.

Providing her with someone to talk with, encouraged and reminded her that she is important and allowed her to break that habit of putting herself last. This in turn gave her physical and mental health a massive boost. As a result, this carer is now advocating for a safe discharge from hospital for her mum and to ensure an appropriate care package is in place. She also knows what other help and support is available in terms of reablement and volunteers who can help her mum to regain some mobility and independence. All of this had previously been on the carer’s shoulders. It was also putting a strain on her relationship with her mum.

One of our staff outlines how Carers Matter Norfolk was able to help one of their clients:

Carers Matter: Young Carers

The Young Carers team seeks to support young carers and remove or reduce some of the

caring needs from the young carer, whilst giving these children and young people the space to have 1:1 support, take part in positive activities and meet other young carers. Over the last year, the service has directly and indirectly supported 1,102 young carers, those who are being cared for and family members. Direct

support involves one of our partner’s Young Carer Workers, Family Support Workers or Advice Line staff providing information, advice, or support to a person (normally a young carer, parent or cared for person). Indirect support most commonly occurs when other affected members of the family feel the benefit of the help which we directly provide to either a young carer, cared for person or other family member.

Of these 1,102 beneficiaries, 973 were newly identified to the project. In total 659 young carers accessed a service with us in the last twelve months; either three-six-month targeted support (1:1 and positive activity groups) or Whole Family Support with a Family Support Worker. It is interesting to note that the highest proportion of families came from Norwich, Broadland and North Norfolk.

Our Young Carers and Families team supported 1,102 beneficiaries

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Voluntary Norfolk • Annual Report 2021-2022 ///

A young carer’s story

A 13-year-old young carer was referred to Carers Matter Norfolk for support. The household included their mother (the person being cared for), the father, the young carer and their younger brother (also being cared for). The young carer’s mother had bowel cancer several years ago and had serious ongoing health problems resulting in multiple hospital stays for operations, reduced mobility and needed specialist medical equipment at home. The youngest son also had health problems and had a care worker to assist him during the term.

The young carer organised his younger brother in the mornings, helped support his mother with her clothes and personal care at times and a significant range of household chores (all before school). The young carer also suffered from significant anxiety, especially when the mother was due to go back to hospital.

Following support from the Carers Matter service, the family received Whole Family Support and 1:1 & group support. The Family Support Worker was also able to:

Digital Inclusion Volunteer Service

Our Digital Inclusion Volunteer Service (funded by Norwich City Council) has continued to recruit, train and support volunteers to provide digital support to Norwich residents who face barriers to accessing everyday digital services due to a lack of skills and knowledges and/or equipment. Over the year, 20 Digital Inclusion volunteers have improved the digital skills of over 80 new learners and many returning learners at Digital Hubs, at the learner’s own homes and over the phone.

The project’s Digital Stuff Hub also continued to be very popular with over 50 items being loaned to Norwich residents, including laptops, tablets and ‘MiFis’. This has allowed them to get online, access key services, apply for jobs and complete online courses. Learners have been very appreciative of the support they have received from volunteers and by the devices they have borrowed throughout the year.

Dorothy’s story

Dorothy has learned how to do her shopping online and she has booked a holiday.

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Voluntary Norfolk • Annual Report 2021-2022 ///

Roy’s story

Health and Wellbeing

Our Health and Wellbeing volunteer service is funded by the NHS Clinical Commissioning Groups for South Norfolk and North Norfolk. It continued to offer support to help people adjust to long term illness and to regain the confidence and motivation they need to independently manage their own health and wellbeing. Throughout the year, Voluntary Norfolk had 67 registered volunteers who supported 55 clients improve their independence and quality of life.

Freshly Greated

Voluntary Norfolk is the lead partner in the Freshly Greated project which seeks to build and improve the community arts offer in Great Yarmouth.

The team works in three of the most deprived neighbourhoods of the borough: Cobholm and Southtown (Great Yarmouth), Nelson Ward and the Barrack Estate (Great Yarmouth) and the Magdalen Estate (Gorleston). Each of these neighbourhoods have volunteers that have come forward to work with the team on the project. We also have a “young producer” group for people across the area for fourteen to eighteen-year-olds. Over the last twelve months, Freshly Greated hosted over 95 events and reached an audience of 8,679. (It is worth noting that for some of the period, lockdown regulations were still in force and the team had to make the transition to restart mass participation events in summer 2021)

It is envisaged that over the duration of the project, the community becomes more involved with the events so that when the funding ends, the legacy is an ongoing arts and cultural offering run by and for the local community. With this in mind, over the last

Roy is 86 years old and has Parkinson’s disease. He lives with his wife, but struggled to accept her encouragement and help in going for a walk. When he was referred to our service, he hadn’t been out of the house for a walk for approximately two months and as a result had put on about a stone in weight. Roy was matched with a volunteer called Avril, who is a professional chartered physiotherapist.

Roy explained how Avril helped improve his confidence and willingness to get out of the house:

Roy with our Health and Wellbeing volunteer Avril

Voluntary Norfolk • Annual Report 2021-2022 /// 22

year, the team have worked with four different groups of “community producers”, holding monthly meetings to discuss ideas and provide updates on activity. More than 50 people have got involved with the project, with numbers growing all the time. Several producers have received additional training and go and see opportunities to continue to develop their experience and skills.

Over 8,000 people attended Freshly Greated events

This year Freshly Greated have put on:

June’s story

June is proud to be part of our Freshly Greated projects

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Voluntary Norfolk • Annual Report 2021-2022 ///

Enhancing Norfolk’s VCSE sector

A core aspect of Voluntary Norfolk’s work is supporting and enabling the wider VCSE sector in Norfolk to thrive, which it does in three principal ways:

Voluntary Norfolk (and Momentum) work with partners to provide infrastructure support for VCSE organisations and groups, which involves: sharing information and resources, building and strengthening networks and forums, and promoting the needs of the VCSE sector to funders and decision makers.

A key part of our support offer centres on Good Practice events and over the last year,

Voluntary Norfolk put on eleven such events which were attended by 153 people from 120 organisations. The events are designed to bring together local expertise around key themes and enable groups and organisations to share approaches, build knowledge and confidence and develop relationships. The feedback that we received from individuals and groups who have attended the sessions has been overwhelmingly positive:

Participant at the “Wellbeing for Volunteers and Volunteer Co-ordinators” session

Voluntary Norfolk • Annual Report 2021-2022 /// 24

Participant at the “Involving Young People in Green Projects” session

Voluntary Norfolk’s volunteering portal continued to attract new volunteers. A total of 825 signed up this way, while 341 new volunteer roles were advertised by local VCSE organisations and groups.

The last twelve months have also seen some key service improvements, as we look to respond to the changing needs of the sector. These included the introduction of a Volunteer Passport scheme; the replacement of the Voluntary Norfolk membership scheme with a more dynamic and responsive network offer and the establishment of the Empowering Communities Partnership.

Empowering Communities

The Working Together partnership came to an end and was recommissioned as the new Empowering Communities partnership. This is a broader partnership lead by Voluntary Norfolk (VN) and delivered with core partners Community Action Norfolk (CAN) and Norfolk Community Foundation (NCF). The partnership is supported by two other strategic partners: Norfolk Community Advice Network (NCAN) and the new Social Enterprise Place FUSE Norwich.

Empowering Communities’ aim is to provide:

The programmed approach aims to deliver a progressive and impactful support offer and is funded by Norfolk County Council. The Empowering Communities partnership brings together a broad partnership of organisations with different expertise, perspectives and experiences to enable a more inclusive, responsive and impactful offer.

Volunteer Passport

Our Good Practice events were attended by 153 people

from

120 organisations

The Norfolk Volunteer Passport provides volunteers with the knowledge and skills to help them find new roles more quickly and to move more easily between volunteering roles, especially within short term roles that urgently require extra volunteering capacity.

The Volunteer Passport pilot took place in June 2021 and six people completed this initial training programme. From September 2021 to March 2022, a further 41 people started the training programme and 38 completed it.

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Voluntary Norfolk • Annual Report 2021-2022 ///

The feedback has shown the impact that this new scheme has had, especially for those who have undertaken the training:

Our Network supported 219 organisations in Norfolk

Momentum

Voluntary Norfolk Network

Last year, the board agreed to replace the membership scheme with the new Voluntary Norfolk Network, which offer a more sustainable model of support. This came into effect this financial year. The offer to join the VN Network was made available to all local charities, community groups and social enterprises working in Norfolk. All such organisations could join for free. Being part of the Network enables organisations and groups to strengthen relationships with other VCSEs and supports partnership development while enabling more collaboration and less competition. At the end of this financial year a total of 219 organisations had joined the Voluntary Norfolk Network.

Through its Momentum team, Voluntary Norfolk continued to provide specialist support to voluntary and community organisations working with children and young people to help them run high quality, safe and inclusive services.

By the end of March 2022, 126 of the more than 200 organisations involved in the Voluntary Norfolk Network, had at least one project involving children and young people. The network has helped build links between large and small organisations allowing them to access young people and families who might hitherto have been deemed ‘hard to reach’. To facilitate this, Momentum has continued to run Good Practice events online. There were three children and young people focussed events in 2021-22: One on working with 0-5 year-olds (June 2021); one on working with young volunteers (March 2021) and one on young people and green projects (March 2022). Momentum has also provided administration for the Voluntary Sector Forum (Children, Young People and Families), funded by the Empowering Communities programme (see above).

Momentum continued to offer accredited youth work courses. 21 learners registered and completed the Level 2 award in youth work course and a further six registered and completed the Level 3 certificate in youth work course. These figures are considerably up from last year where four learners completed a Level 2 Award in Youth Work course, and ten learners

26

Voluntary Norfolk • Annual Report 2021-2022 ///

were on track to complete a Level 3 Certificate in Youth Work course. However, due to staffing issues we have been unable to officially accredit the participants who completed these courses. We are dealing with the backlog before we run our next courses.

In May 2021, following feedback from our Network members about increased costs due to the pandemic, we made the decision to increase the maximum grant allowance from £500 to £750. A total of £9,610 was given to fifteen different groups/organisations to cover a variety of needs from training to new equipment.

27 learners

completed our youth work training, up from 14 last year

A youth project’s story

The Swan Youth Project is a small charity in Downham Market working with children and young people aged 8-18 and their families. From their base in an old school building, the Swan team run weekly drop-in youth groups, targeted groups for young carers, 1:1 support for young people with emerging mental health needs, as well as offering whole family support where needed. In April 2021, the Swan Project applied for a small grant of £450 to pay for personal safety training for a group of young people attending their projects. Project Manager Anna Foster explained that:

The payment was made within a month of the application being received, showing how Momentum small grants can be used to quickly respond to emerging issues. Twelve young people aged between twelve and eighteen attended the course; here is a selection of their comments:

The Swan Youth Project used the money from our small grants to run personal safety training for young people

Voluntary Norfolk • Annual Report 2021-2022 /// 27

CBR Business Solutions

Our trading arms CBR Business Solutions provides HR consultancy, DBS checks and Payroll and Auto Enrolment services to around 500 charities and businesses across the country, with clients ranging from small local charities through to large SMEs. Operating profits from CBR Business Solutions provide an important source of unrestricted income for Voluntary Norfolk.

DBS Services

Our DBS Team facilitates both online and paperbased DBS Disclosure applications. We continue to provide regular checks to approximately 250 online and 50 paper-based clients. We now provide an ‘applicant verification service’ performed at the Post Office for eDBS clients and are looking to provide digital identity checks as this becomes available.

relevant documentation for clients including, payslips, pension letters, P45s and P60s, returns to HRMC and schedules for pension providers.

HR Consultancy

Our Chartered CIPD HR Consultants provide a flexible, professional HR service on all aspects of HR management including onboarding, contracts of employment, policies and procedures, training and coaching, performance management, restructures, ill health and capability, disciplinary and grievance processes, consultations and redundancies. They also act as Investigating Officers in complex disciplinary and grievance investigations.

The HR team also continue support clients and other organisations by advertising job vacancies on our Jobs Board and Archant’s EDP online job search portal, Jobs24.

Payroll

We provide a vital service for employers who choose to outsource their payroll requirements due to capacity, lack of in-house skills or relevant software. Every month the CBR Payroll team are responsible for paying the correct salaries to 900 payees in 75 discreet customer payrolls, taking into account individual pension requirements, adjustments, statutory payments, tax codes, deductions, tax and National Insurance. The team also processes and sends

We provided services to around 500 organisations through our trading arm CBR Business Solutions

28

Voluntary Norfolk • Annual Report 2021-2022 ///

Financial review

The financial performance of the organisation has remained strong.

The Statement of Financial Activities for the year is set out on page 41. During the year, the charity’s incoming resources increased by £599,342 (17.1%) to £4,059,151 (2021: £3,465,809). The vast majority of total income and of this year’s increase in income derived from charitable activities, (Note 3). Principally, these are agreements to provide specified services to improve the lives and wellbeing of people living in Norfolk. Legacies and donations accounted for only £61,317 (1.5%) of total income (2021: £16,396).

Of the charitable activities, the greatest increase in income in the year derived from agreements to deliver services in the areas of ‘communities’ (£134,792) and ‘employment’ (£321,589). The details of these services are described in the relevant sections of this Report, above.

An important contribution to the charity’s net income for use on its charitable purposes comes from CBR Business Solutions as described on page 28 above. The gross income from this source stood at £532,005 (2021: £413,898) in 2021-22 with net income of £46,015 (2021: £45,712).

Expenditure on charitable activity increased by 27.6% to £4,019,167 (2021: £3,153,811) and naturally continues to be the vast majority of the charity’s costs. The areas of increase largely reflect the areas of increased income mentioned above but there was also an increased rate of expenditure as service delivery reverted to a planned level following the period of the major impact of the pandemic, (Note 5). There was no other significant event during the year which impacted significantly on the financial position of the charity.

Taking total income and expenditure into account, the net positive movement of funds during the year was £39,984 with an increase in unrestricted funds of £115,844.

The principal financial risk which continually faces the charity is the ending of fixed term service agreements and its ability to secure new agreements. The pattern of expiry dates and potential for new agreements or extensions of existing agreements are kept under close review by the executive and the Board as a whole. As stated in the Accounting Policies at 1.12, the charity has no risk arising from pension contributions as it operates a defined contribution scheme.

At the end the year, the charity held total reserves of £1,113,156 (2021: £1,073,172). These include restricted funds of £695,205 (2021: £771,065). This relatively large sum, absolutely and proportionately, derives principally from money held for the purposes of delivery of service agreements. The more relevant figure is unrestricted reserves which stood at the year-end at £417,951 (2021: £302,107).

During the year, the charity’s incoming resources increased by £599,342

29

Voluntary Norfolk • Annual Report 2021-2022 ///

Included in unrestricted reserves are fixed assets of £18,491 (2021: £15,581). The remaining sum is held in liquid form. The level of designated funds is immaterial.

Trustees review the charity’s reserves policy every year. Their current policy is to aim to hold unrestricted reserves which amount to three months’ ‘essential running costs’. This requirement was met and exceeded by almost two months at 31 March 2022. Trustees considered this position to be prudent in the light of a high level of inflation, slowing economic growth, the importance of the services it provides to the local community and a coincidence in 2023 of the expiry of a number of significant service agreements. The Board intends to keep the position under close review.

Going concern

The trustees have considered the charity’s position at the time of signing the financial statements. All funders have maintained funding. The Trustees have considered a period of twelve months from the date of approval of these financial statements and, based on the level of funds within the charity and the ongoing support of funders, the Trustees confirm it is appropriate to prepare the accounts on a going concern basis. Further details regarding the adoption of the going concern basis can be found within the accounting policies of page 44.

30

Voluntary Norfolk • Annual Report 2021-2022 ///

Structure, governance and management

Constitution

Trustees

Voluntary Norfolk is both a company limited by guarantee and a registered charity. The year of formation of the original organisation was 1969. The company limited by guarantee and registered in England and Wales was formed 4th November 2005. Charitable registration was achieved on 11th November 2005.

Our governing document is a memorandum and articles of association. The charity’s objective is to promote any charitable purposes for or including the benefit of the community in the United Kingdom and in particular Norfolk and Waveney, the East of England and its neighbourhood and, in particular the advancement of education, community and social services, the protection of health and the relief of poverty, distress and sickness.

The Board of Trustees are the charity’s trustees and the legal directors of the company. They are elected or co-opted under the terms of the Articles of Association. A formal process of induction is given to all trustees as well as training as appropriate. The trustees meet six times a year and are the key personnel in terms of directing and controlling the charity. There is a finance sub-committee. All the trustees give of their time freely and no trustee received remuneration within the year.

During the year, one Trustee stepped down. At the end of this reporting period there are six Trustees who bring a collective wealth of knowledge and experience of voluntary sector delivery, management and governance.

In addition, it promotes and organises cooperation in the achievement of the above purposes and to that end to bring together in council representatives of the voluntary organisations and statutory authorities within the area of benefit.

Management

Day-to-day responsibility for running the organisation is delegated by the Trustees to the CEO, Alan Hopley. This year a new management team of Directors was recruited to support the CEO in the running and development of the organisation.

Director of Voluntary Sector Infrastructure - Voluntary Norfolk Infrastructure team, including:

31

Voluntary Norfolk • Annual Report 2021-2022 ///

Director of Operations – Voluntary Norfolk

Services Team, including:

Director of Development, including:

Cooperation with other charities in pursuit of charitable objectives

Director of Finance, including:

The pay of the senior management is reviewed annually and normally in accordance with NJC guidelines. The CEO’s salary is reviewed utilising recruitment consultants and external benchmarking to attract the appropriate calibre of candidate.

The trustees, CEO and management team are assisted by a Policy Officer to develop, review and update policies and procedures to ensure we meet the highest quality standards.

We are strong advocates for working with other charities and organisations. In our infrastructure provision we work in partnership with Community Action Norfolk and the Norfolk Community Foundation. In our delivery of services we have a range of partners including CAN, NCAN, Norfolk Community Foundation, Shoebox Community Hub, Harleston Information Plus, Out There Arts, Creative Collisions, GYBC. We also work closely with local authorities, Clinical Commissioning Groups and other NHS organisations to develop and improve services that benefit our clients and help us achieve our charitable objectives

Risk management

A risk management register is in place to assist in identifying vulnerable areas of the organisation. During the year, the trustees undertook the annual programme of review of the register established to encompass financial, personnel, insurance, funding and expenditure areas, ensuring identified risks are properly managed and are satisfied that systems and procedures are in place to mitigate the organisation’s exposure to the major risks.

32

Voluntary Norfolk • Annual Report 2021-2022 ///

Future plans

A significant proportion of our work is ongoing services or projects, as laid out above. We will continue to deliver these services, looking for opportunities to improve and develop them and working closely with partners and commissioners to ensure the best possible outcomes.

The table below presents our plans for 2022-23 where these are new or additional to existing work. We will report back against these in the following year.

----- Start of picture text -----
Area of work Context Aims for 2022-23 What does success look like?
Recommissioning of the Working Website and newsletter launched. Strong
Launch Empowering Communities
Together offer as Empowering engagement from sector with the Empowering
partnership
Communities provides an opportunity Communities offer and positive feedback.
to provide an improved, updated,
Voluntary Norfolk
partnership offer to the VCSE. The New volunteering portal launched in summer
Infrastructure
change in volunteer behaviours 2022 that enables more informal volunteering.
Launch new volunteering portal
in response to Covid provides an Strong sign-up and use by volunteers and
opportunity for a different volunteer organisations.
portal offer.
The people and energies resulting from the
Evolve Covid Response volunteer
Emerging from Covid response, and Covid response develop into a longer term,
service into a community response
with health and social care system team sustainable community response / support
pressures and cost of living growing, resource
Voluntary Norfolk pressure on our services is intense,
Develop Employment and Skills An employment and skills offer that continues
Services and requires continuous improvement
offer to adapt to changes in funding to be available to support people across Norfolk
and innovation to provide with limited
streams. looking to get into employment
resources and ensure that services are
sustained. Actively working towards accreditation for our
Pursue accreditation for Services
Services, to be gained in 2023.
----- End of picture text -----

Voluntary Norfolk • Annual Report 2021-2022 /// 33

----- Start of picture text -----
Area of work Context Aims for 2022-23 What does success look like?
Engage with ICS development, Continued strong commissioner relationships
Significant changes in funding streams
including continuing to support VCSE and ability to provide VN support where we are
and commissioning systems with ESF Assembly development well-positioned to do so
Development and funding coming to an end, the move
Increase in clients helped and unrestricted
sustainability to an integrated care system, and Grow CBR Business Solutions
revenue to support VN’s wider work
contracts that were rolled forward
Develop the SOS Bus service to a SOS Bus has an agreed operating and funding
during Covid being recommissioned.
financial sustainable model model for next five to seven years
Review existing strategy and update
Updated three-year strategic plan.
three-year strategic plan
Launch a corporate induction.
The previous two years have been Develop and launch a programme of training and
Improve the training, development
an intense period, with a focus on development in response to identified needs.
and engagement offer for staff
adaptation and delivery and regular Run a calendar of staff engagement events.
VN internal
change and uncertainty. It has been a
development
time of rapid growth which has not Review prioritised policies and processes and
been consolidated due to operating implement changes identified.
conditions. Improve our internal systems, Introduce an HR information system to improve
policies and processes to ensure
staff experience and realise efficiencies in HR
they are up-to-date and embedded
work.
----- End of picture text -----

Voluntary Norfolk • Annual Report 2021-2022 /// 34

Reference and administrative details

Trustees[John Archibald, Chair] David Walker, Vice Chair Robert Hetherington Richard Packham (resigned 30 March 2022) Vivienne Clifford-Jackson Josephine Smithson Mark Hitchcock David Town (resigned 18 April 2021)

Company registered number[05616120] Charity registered number[1112017][St Clements House] Registered office 2-16 Colegate Norwich Norfolk NR3 1BQ[Alan Hopley] Chief executive officer Independent auditors[Larking Gowen LLP] Chartered Accountants King Street House 15 Upper King Street Norwich NR3 1RB Bankers[Bank of Scotland Plc] 33 Old Broad Street London Branch PO Box 1000 BX2 1LB Solicitors[Leathes Prior 74] The Close Norwich Norfolk NR1 4DR

35

Voluntary Norfolk • Annual Report 2021-2022 ///

VOLUNTARY NORFOLK (A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

STATEMENT OF TRUSTEES' RESPONSIBILITIES

The Trustees (who are also the directors of the company for the purposes of company law) are responsible for preparing the Trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial . Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Disclosure of information to auditors

Each of the persons who are Trustees at the time when this Trustees' report is approved has confirmed that:

Auditors

The auditors, Larking Gowen LLP, have indicated their willingness to continue in office. The designated Trustees will propose a motion reappointing the auditors at a meeting of the Trustees.

Approved by order of the members of the board of Trustees and signed on their behalf by:

................................................ John Archibald Chair of Trustees Date:

Page 36

(A company limited by guarantee)

VOLUNTARY NORFOLK

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF VOLUNTARY NORFOLK

Opinion

We have audited the financial statements of Voluntary Norfolk (the 'charitable company') for the year ended 31 March 2022 which comprise the Statement of financial activities, the Balance sheet, the Statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Page 37

VOLUNTARY NORFOLK

(A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF VOLUNTARY NORFOLK (CONTINUED)

Other information

The other information comprises the information included in the Annual report other than the financial statements and our Auditors' report thereon. The Trustees are responsible for the other information contained within the Annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' report.

We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires us to report to you if, in our opinion:

Page 38

(A company limited by guarantee)

VOLUNTARY NORFOLK

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF VOLUNTARY NORFOLK (CONTINUED)

Responsibilities of trustees

As explained more fully in the Trustees' responsibilities statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditors' responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Due to the field in which the Charity operates, we have identified the following areas as those most likely to have a material impact on the financial statements: health and safety; safeguarding; GDPR; and compliance with the UK Companies Act.

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including frauds and non-compliance with laws and regulations, was as follows:

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' report.

Page 39

(A company limited by guarantee)

VOLUNTARY NORFOLK

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF VOLUNTARY NORFOLK (CONTINUED)

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an Auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body, for our audit work, for this report, or for the opinions we have formed.

Julie Grimmer FCA DChA (Senior statutory auditor)

for and on behalf of Larking Gowen LLP

Chartered Accountants Statutory Auditors King Street House

Norwich

Date: 20 December 2022

Page 40

VOLUNTARY NORFOLK

(A company limited by guarantee)

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2022

Note
Income from:
Donations and legacies
2
Charitable activities
3
Total income
Expenditure on:
Raising funds
4
Charitable activities
5
Total expenditure
Net movement in funds
Reconciliation of funds:
Total funds brought forward
Net movement in funds
Total funds carried forward		 Restricted
funds
2022
£
59,880
3,433,237
3,493,117
-
3,568,977
3,568,977
(75,860)
771,065
(75,860)
695,205		 Unrestricted
funds
2022
£
1,437
564,597
566,034
13,068
437,122
450,190
115,844
302,107
115,844
417,951		 Total
funds
2022
£
61,317
3,997,834
4,059,151
13,068
4,006,099
4,019,167
39,984
1,073,172
39,984
1,113,156		 Total
funds
2021
£
16,395
3,449,414
3,465,809
14,813
3,138,998
3,153,811
311,998
761,174
311,998
1,073,172

The Statement of financial activities includes all gains and losses recognised in the year.

The notes on pages 44 to 62 form part of these financial statements.

Page 41

VOLUNTARY NORFOLK (A company limited by guarantee) REGISTERED NUMBER: 05616120

BALANCE SHEET AS AT 31 MARCH 2022

Note
Fixed assets
Intangible assets
9
Tangible assets
10
Current assets
Debtors
11
Cash at bank and in hand
Creditors: amounts falling due within one
year
13
Net current assets
Total net assets
Charity funds
Restricted funds
15
Unrestricted funds
15
Total funds		 672,477
1,854,360
2,526,837
(1,432,172)		 2022
£
2,601
15,890
18,491
1,094,665
1,113,156
695,205
417,951
1,113,156		 629,648
1,679,753
2,309,401
(1,251,810)		 2021
£
5,208
10,373
15,581
1,057,591
1,073,172
771,065
302,107
1,073,172

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by:

................................................ John Archibald Chair of Trustees Date:

The notes on pages 44 to 62 form part of these financial statements.

Page 42

(A company limited by guarantee)

VOLUNTARY NORFOLK

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2022

Cash flows from operating activities
Net cash used in operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Net cash used in investing activities
Cash flows from financing activities
Net cash provided by financing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
The notes on pages 44 to 62 form part of these financial statements		 2022
£
190,229
(15,622)
(15,622)
-
174,607
1,679,753
1,854,360		 2021
£
(163,468)
(5,461)
(5,461)
-
(168,929)
1,848,682
1,679,753

Page 43

VOLUNTARY NORFOLK

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

1. Accounting policies

1.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Voluntary Norfolk meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

1.2 Company status

The company is a private company limited by guarantee. The members of the company are the Trustees named on page 1. In the event of the company being wound up, the liability in respect of the gurantee is limited to £1 per member of the company.

The registered office of the company is St Clements House, 2-6 Colegate, Norwich, Norfolk, NR3 1BQ.

1.3 Going concern

The trustee’s have considered Voluntary Norfolk’s financial and operational position at the time of signing the financial statements. In particular we have considered the ongoing pandemic and it’s after affects on the national economy, public services and society.

Voluntary Norfolk has emerged strongly from the pandemic and is fully engaged with commissioners, local authorities and funders in regard to a number of new, extended and/or expanded service offers.

The Trustee’s have considered a period of twelve months from the point of signing these financial statements and, considered the level of on-going funding, strength of our offer in respect of contract renewals, engagement with commissioners on new emerging programmes and the financial strength and level of funds within the charity.

Based on the above the trustee’s confirm it is appropriate to prepare the accounts on the going concern basis.

1.4 Income

All income is recognised once the company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably.

Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.

Income tax recoverable in relation to investment income is recognised at the time the investment income is receivable.

Page 44

VOLUNTARY NORFOLK

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

1. Accounting policies (continued)

1.5 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use.

Charitable activities and Governance costs are costs incurred on the company's educational operations, including support costs and costs relating to the governance of the company apportioned to charitable activies.

1.6 Intangible assets and amortisation

Intangible assets costing £NIL or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Intangible assets are initially recognised at cost. After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

Amortisation is provided on intangible assets at rates calculated to write off the cost of each asset on a straight-line basis over its expected useful life.

Amortisation is provided on the following basis:

Website - % 20% Straight line

1.7 Tangible fixed assets and depreciation

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost.

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, using the straight-line method.

Depreciation is provided on the following bases:

Long-term leasehold property - 16.6% Motor vehicles - 5 years Fixtures and fittings - 25% - Office equipment 14.3% (7 years) Computer equipment - 33.3% Database and search engine - 33.3%

Page 45

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

1. Accounting policies (continued)

1.8 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

1.9 Cash at bank and in hand

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

1.10 Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Statement of financial activities as a finance cost.

1.11 Financial instruments

The company only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

1.12 Pensions

The company operates a defined contribution pension scheme and the pension charge represents the amounts payable by the company to the fund in respect of the year.

Page 46

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

1. Accounting policies (continued)

1.13 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

1.14 Agency arrangements

Voluntary Norfolk act as agent in distributing certain funds for Youth Advisory Boards (YAB). Payments received for YAB and subsequent expenditure are excluded from the statement of financial activities as the charity does not have control over the charitable application of the funds. Management costs are charged and recognised in the statement of financial activities. Details of the agency funds and associated payments are disclosed in note 24.

2. Income from donations and legacies

Donations
Government grants
Donations
Government grants		 Restricted
funds
2022
Unrestricted
funds
2022
£
£
59,880
217
-
1,220
59,880
1,437
Restricted
funds
2021
Unrestricted
funds
2021
£
£
6,821
429
-
9,145
6,821
9,574		 Total
funds
2022
£
60,097
1,220
61,317
Total
funds
2021
£
7,250
9,145
16,395

Page 47

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

3. Income from charitable activities

Health
Communities
Employment
Finance and Resources
Health
Communities
Employment
Finance and Resources		 Restricted
funds
2022
Unrestricted
funds
2022
£
£
2,218,430
-
624,549
-
590,258
-
-
564,597
3,433,237
564,597
Restricted
funds
2021
Unrestricted
funds
2021
£
£
2,180,378
-
489,757
-
268,669
-
-
510,610
2,938,804
510,610		 Total
funds
2022
£
2,218,430
624,549
590,258
564,597
3,997,834
Total
funds
2021
£
2,180,378
489,757
268,669
510,610
3,449,414

4. Expenditure on raising funds Costs of raising voluntary income

Unrestricted Total
funds funds
2022 2022
£ £
Allocated centrally incurred fundraising and governance costs 13,068 13,068

Page 48

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

4. Expenditure on raising funds (continued)

Costs of raising voluntary income (continued)

Unrestricted Total
funds funds
2021 2021
£ £
Allocated centrally incurred fundraising and governance costs 14,813 14,813

5. Analysis of expenditure on charitable activities

Summary by fund type

Health
Communities
Employment
Finance and Resources
Health
Communities
Employment
Finance and Resources		 Restricted
funds
2022
Unrestricted
funds
2022
£
£
2,216,943
-
751,966
-
600,068
-
-
437,122
3,568,977
437,122
Restricted
funds
2021
Unrestricted
funds
2021
£
£
1,962,788
-
415,682
-
274,128
-
-
486,400
2,652,598
486,400		 Total
funds
2022
£
2,216,943
751,966
600,068
437,122
4,006,099
Total
funds
2021
£
1,962,788
415,682
274,128
486,400
3,138,998

Page 49

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

5. Analysis of expenditure on charitable activities (continued)

Summary by fund type (continued)

Summary by expenditure type

Staff costs
2022
Depreciation
2022
£
£
Health
1,332,186
-
Communities
352,010
-
Employment
490,294
-
Finance and Resources
406,537
12,712
2,581,027
12,712
Staff costs
2021
Depreciation
2021
£
£
Health
1,085,299
-
Communities
294,083
-
Employment
230,957
-
Finance and Resources
354,427
7,308
1,964,766
7,308
Auditors' remuneration
Fees payable to the company's auditor for the audit of the company's
annual accounts
Fees payable to the company's auditor in respect of:
All non-audit services not included above		 Other costs
2022
£
884,757
399,956
109,774
17,873
1,412,360
Other costs
2021
£
877,489
121,599
43,171
124,665
1,166,924
2022
£
9,950
1,310		 Total
funds
2022
£
2,216,943
751,966
600,068
437,122
4,006,099
Total
funds
2021
£
1,962,788
415,682
274,128
486,400
3,138,998
2021
£
9,115
1,063

6. Auditors' remuneration

Page 50

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

7. Staff costs

Wages and salaries
Social security costs
Contribution to defined contribution pension schemes		 2022
£
2,287,088
185,612
108,327
2,581,027		 2021
£
1,744,694
137,923
82,149
1,964,766

The average number of persons employed by the company during the year was as follows:

2022 2021
No. No.
105 88

Page 51

VOLUNTARY NORFOLK (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

7. Staff costs (continued)

The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was:

2022 2021
No. No.
In the band £70,001 - £80,000 1 1

The staff costs for the employee in the banding above is in respect of gross wages and pension costs.

The Key Management Personal of the charity is represented by five (2021: four) members of the senior leadership team together with the 11 unpaid trustees. KMP compensation including employers national insurance costs amounted to £266,519 (2021: £177,211).

Page 52

VOLUNTARY NORFOLK

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

8. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2021 - £NIL) .

During the year ended 31 March 2022, no Trustee expenses have been incurred (2021 - £NIL) .

9.
Intangible assets
Cost
At 1 April 2021
At 31 March 2022
Amortisation
At 1 April 2021
Charge for the year
At 31 March 2022
Net book value
At 31 March 2022
At 31 March 2021		 Website
£
13,028
13,028
7,820
2,607
10,427
2,601
5,208

Page 53

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

10. Tangible fixed assets

Long-term
leasehold
property
£
Cost or valuation
At 1 April 2021
78,509
Additions
-
At 31 March 2022
78,509
Depreciation
At 1 April 2021
78,509
Charge for the year
-
At 31 March 2022
78,509
Net book value
At 31 March 2022
-
At 31 March 2021
-
11.
Debtors
Due within one year
Trade debtors
Prepayments and accrued income		 Motor
vehicles
£
-
15,235
15,235
-
-
-
15,235
-		 Fixtures,
fittings and
office
equipment
£
56,838
-
56,838
49,255
7,583
56,838
-
7,583		 Computer
equipment
£
59,891
387
60,278
57,101
2,522
59,623
655
2,790
2022
£
514,227
158,250
672,477		 Total
£
195,238
15,622
210,860
184,865
10,105
194,970
15,890
10,373
2021
£
495,122
134,526
629,648

Page 54

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

12. Assets held for third parties

Bank and cash balances include assets held for third parties comprising of payroll floats held for the purposes of executing payroll duties on behalf of clients.

The corresponding liability to return payroll floats is recognisd in other creditors as set out in note 13 below.

Balance at 1 April 2021
Amounts acquired
Amounts repaid		 2022
£
604,267
619,920
(604,267)
619,920		 2021
£
689,580
604,267
(689,580)
604,267

13. Creditors: Amounts falling due within one year

Trade creditors
Other taxation and social security
Other creditors
Accruals and deferred income		 2022
£
88,774
105,181
779,667
458,550
1,432,172		 2021
£
58,014
86,677
1,023,194
83,925
1,251,810

14. Accruals and deferred income

Deferred income at 1 April 2021
Resources deferred during the year
Amounts released from previous periods
Deferred income at 31 March 2022		 2022
£
1,136
33,250
(1,136)
33,250		 2021
£
280,605
1,136
(280,605)
1,136

Page 55

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

15. Statement of funds

Statement of funds - current year
Balance at 1
April 2021
£
Unrestricted funds
Designated funds
Property fund
5,000
Balance at 1
April 2021
£
General funds
General Funds - all funds
297,107
Total Unrestricted funds
302,107
Balance at 1
April 2021
£
Restricted funds
Communities
293,553
Employment
12,912
Health
464,600
Restricted fixed assets
-
Total Restricted funds
771,065
Balance at 1
April 2021
£
Total of funds
1,073,172		 Income
£
Expenditure
£
-
-
Income
£
Expenditure
£
566,034
(450,190)
566,034
(450,190)
Income
£
Expenditure
£
664,551
(755,046)
590,258
(600,068)
2,223,073
(2,213,863)
15,235
-
3,493,117
(3,568,977)
Income
£
Expenditure
£
4,059,151
(4,019,167)		 Balance at
31 March
2022
£
5,000
Balance at
31 March
2022
£
412,951
417,951
Balance at
31 March
2022
£
203,058
3,102
473,810
15,235
695,205
Balance at
31 March
2022
£
1,113,156

Page 56

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

15. Statement of funds (continued)

Statement of funds - prior year

Unrestricted funds
Designated funds
Property fund
General funds
Finance and resources
Total Unrestricted funds
Restricted funds
Communities
Employment
Health
Total of funds		 Balance at
1 April 2019
£
5,000
278,136
283,136
201,534
8,809
267,695
478,038
761,174		 Income
£
-
520,184
600,656
489,757
275,168
2,180,700
2,945,625
3,546,281		 Expenditure
£
-
(501,213)
(501,213)
(394,675)
(274,128)
(1,983,795)
(2,652,598)
(3,153,811)		 Transfers
in/out
£
-
-
-
(3,063)
3,063
-
-
-		 Balance at
31 March
2021
£
5,000
297,107
302,107
293,553
12,912
464,600
771,065
1,073,172

Page 57

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

15. Statement of funds (continued)

Communities

Communities represents those restricted funds under management of the charity to deliver volunteering services and community development opportunities. The most significant balances carried forward are £153,215 (2021: £202,116) relating to Freshly Greated and £36,745 (2021: £15,060) relating to Momentul Training.

Employment

Employment represents those restricted funds under management of the charity to deliver support services reaching those less able to access employment opportunities and training. The most significant closing balances relate to NTW Community Connectors of £36,351 (2021: £36,351) and Awards for all of £6,198 (2021: £6,198).

Health

Health represents those restricted funds under management of the charity to deliver volunteer projects within hospitals and the wider community. The most significant closing balances relate to Health & Wellbeing Volunteer Service of £93,289 (2021: £61,223), Better Together of £105,682 (2021: £114,660) and Covid-19 Volunteer Response £118,329 (2021: £44,191)

Restricted fixed assets

This fund represents assets aquired with restricted funding, to be wound down over the life of the assets.

Designated Property Fund

The trustees have earmarked a sum of £5,000 in respect of potential future property costs.

16. Summary of funds

Summary of funds - current year

Balance at 1
April 2021
£
Designated funds
5,000
General funds
297,107
Restricted funds
771,065
1,073,172		 Income
£
Expenditure
£
-
-
566,034
(450,190)
3,493,117
(3,568,977)
4,059,151
(4,019,167)		 Balance at
31 March
2022
£
5,000
412,951
695,205
1,113,156

Page 58

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

16. Summary of funds (continued)

Summary of funds - prior year

Designated funds
General funds
Restricted funds		 Balance at
1 April 2020
£
5,000
278,136
478,038
761,174		 Income
£
-
520,184
2,945,625
3,465,809		 Expenditure
£
-
(501,213)
(2,652,598)
(3,153,811)		 Transfers
in/out
£
-
-
-
-		 Balance at
31 March
2021
£
5,000
297,107
771,065
1,073,172

17. Analysis of net assets between funds

Analysis of net assets between funds - current year

Tangible fixed assets
Intangible fixed assets
Current assets
Creditors due within one year
Total
Analysis of net assets between funds - prior year
Tangible fixed assets
Intangible fixed assets
Current assets
Creditors due within one year
Total		 Restricted
funds
2022
Unrestricted
funds
2022
£
£
-
15,890
-
2,601
719,586
1,807,251
(24,381)
(1,407,791)
695,205
417,951
Restricted
funds
2021
Unrestricted
funds
2021
£
£
-
10,373
-
5,208
771,065
1,538,336
-
(1,251,810)
771,065
302,107		 Total
funds
2022
£
15,890
2,601
2,526,837
(1,432,172)
1,113,156
Total
funds
2021
£
10,373
5,208
2,309,401
(1,251,810)
1,073,172

Page 59

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

18. Reconciliation of net movement in funds to net cash flow from operating activities

Net income for the year (as per Statement of Financial Activities)
Adjustments for:
Depreciation charges
Amortisation charges
Decrease/(increase) in debtors
(Decrease)/increase in creditors
Net cash provided by/(used in) operating activities
19.
Analysis of cash and cash equivalents
Cash in hand
Total cash and cash equivalents
20.
Analysis of changes in net debt
At 1 April
2021
£
Cash at bank and in hand
1,679,753
1,679,753		 2022
£
39,984
10,105
2,607
(42,829)
180,362
190,229
2022
£
1,854,360
1,854,360
Cash flows
£
174,607
174,607		 2021
£
311,998
4,312
2,608
48,242
(540,035)
(172,875)
2021
£
1,679,753
1,679,753
At 31 March
2022
£
1,854,360
1,854,360

21. Pension commitments

The company operates a defined contribution pension scheme. The pension cost charge represents contributions payable and amounted to £108,327 (2021: £82,149). At the year end £nil (2021: Nil) remained payable.

Page 60

(A company limited by guarantee)

VOLUNTARY NORFOLK

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

22. Operating lease commitments

At 31 March 2022 the company had commitments to make future minimum lease payments under noncancellable operating leases as follows:

Not later than 1 year
Later than 1 year and not later than 5 years		 2022
£
39,375
-
39,375		 2021
£
75,000
39,375
114,375

The following lease payments have been recognised as an expense in the Statement of financial activities:

2022 2021
£ £
Operating lease rentals 75,035 74,995

23. Related party transactions

David Steven Town, a Trustee of Voluntary Norfolk for part of the period, is a Director of MTM Youth Services CIC. During the year ended 31 March 2022. Voluntary Norfolk invoiced MTM Youth Services CIC £Nil for services in relationship to DBS checks (2021: £84). MTM Youth Services CIC invoiced Voluntary Norfolk £14,000 in relation to young carer support services (2021: £43,046). David Steven Town resigned in April 2021.

Richard William Packham, a Trustee of Voluntary Norfolk is a Director of Centre 81 Limited. During the year ended 31 March 2022, £nil was invoiced for DBS services (2021: £184) . Furthermore, Richard is a director of Great Yarmouth Seachange Trading Ltd. During the year, transactions took place for £702 in relation to DBS checks. No such transactions took place in the prior year.

Vivienne Helen Clifford-Jackson, a trustee of Voluntary Norfolk is a director for Healthwatch Norfolk. During the year ended 31 March 2022, Voluntary Norfolk invoiced Healthwatch Norfolk £2,774 in relation to Job adverts and HR services. No such transactions took place in the prior year.

David John Walker, a trustee of Voluntary Norfolk is a director of Into Opera. During the year ended 31 March 2022, Voluntary Norfolk invoiced Into Opera £23,353 in relation to payroll services. No such transactions were noted in the prior year.

Peter Mark Hitchcock , a trustee of Voluntary Norfolk is a director of Norfolk Citizens Advice. During the year ended 31 March 2022, Voluntary Norfolk invoiced Norfolk Citizens Advice £11,113 in relation to payroll services. No such transactions were noted in the prior year.

Page 61

VOLUNTARY NORFOLK (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

24. Agency arrangements

Voluntary Norfolk act as an agent in distributing funds from Youth Advisory Board (YAB). In the year the charity received £270,000 (2021: £288,000) and disbursed £219,341 (2021: £172,552) from the fund. An amount of £353,833 (2021: £303,174) is included in other creditors relating to undistributed funds.

Page 62