Company registration number: 5540011 Charity registration number: 1111611
Burnley & Pendle Citizens Advice Bureau
(A company limited by guarantee) Annual Report and Financial Statements for the Year Ended 31 March 2021
KM 1st Floor, Block C The Wharf Manchester Road Burnley Lancashire BB11 1JG
Burnley & Pendle Citizens Advice Bureau
Contents
| Reference and Administrative Details | 1 |
|---|---|
| Trustees' Report | 2 to 4 |
| Independent Examiner's Report | 5 |
| Statement of Financial Activities | 6 |
| Balance Sheet | 7 |
| Notes to the Financial Statements | 8 to 15 |
Burnley & Pendle Citizens Advice Bureau
Reference and Administrative Details Trustees Mr B Hobbs Mr D R J Penney Mr P J Kenyon Mrs C C Towneley Mrs C L Ambrose Mrs E C Stevens Mrs I E Carmichael Mr M Abdullah Mr S Ahmed Mrs K M Wilson Principal Office 61-63 Every Street Nelson BB9 7LT Company Registration Number 5540011 Charity Registration Number 1111611 Bankers Unity Trust Bank Four Brindley Place Birmingham B1 2JB Independent Examiner KM 1st Floor, Block C The Wharf Manchester Road Burnley Lancashire BB11 1JG
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Burnley & Pendle Citizens Advice Bureau
Trustees' Report
The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements of the charitable company for the year ended 31 March 2021.
OBJECTIVES AND ACTIVITIES
Objects
The objects of the Charity are to promote any charitable purpose for the benefit of the community in Burnley and Pendle Districts and surrounding areas by the advancement of education; the protection and preservation of health; and the relief of poverty, sickness and distress through the provision of advice and community services.
Aims
The aims of Citizens' Advice nationally, which are supported and implemented by Burnley & Pendle Citizens Advice, are:
-
To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them through an inability to express their needs effectively; and
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To exercise a responsible influence on the development of social policies and services, both locally and nationally.
The Charity seeks to provide independent, free, confidential and impartial advice to everyone regardless of race, gender, sexuality, disability, nationality, religion or age. In all aspects of its work, the service recognises the positive value of diversity, promotes equality and challenges discrimination.
Activities
The Charity has a Specialist department, for Debt. This department works towards reducing poverty and distress by providing help in resolving and minimising debt problems.
General Advice and Specialist appointments are available in Burnley, Nelson, Colne and Barnoldswick.
The Generalist Department comprises both paid and volunteer Advisers who are trained to CAB Certificate level to ensure a recognised standard of advice for all clients.
We are also engaged in Universal Credit Support as part of the wider CAB contract for its delivery and augmented by additonal project work and funding from HMRC.
We are committed to thorough and continuing training for volunteers. Volunteer Advisers contribute 6 hours a week each and run "drop in" sessions several times a week. Volunteering can also be a stepping stone into employment, rebuilding self-esteem and contributes to the individuals' knowledge and skills.
The Charity works with Citizens Advice Services throughout Lancashire and more widely.
The trustees confirm that we have paid due regard to the Charity Commission guidance on public benefit reporting in deciding the activities the charity undertakes.
ACHIEVEMENTS AND PERFORMANCE
The Charity gives excellent value for money both quantitatively and qualitatively. Client satisfaction surveys show a high level of satisfaction with the service and advice received, and the Charity has been instrumental in resolving some millions of pounds of debt issues, which money comes back into the local economy and is instrumental in ameliorating poverty and distress.
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Burnley & Pendle Citizens Advice Bureau
Trustees' Report
The service is free and confidential. Cumulatively, the Charity’s work makes a significant contribution to improving the well-being of people in Burnley and Pendle.
Statistics are maintained of all advice and help given both for our own use in identifying trends and needs and for our funders to highlight the value they are getting for their money.
The Charity keeps track of key Research & Campaign issues, allowing us to identify and campaign on local issues and contribute to national campaigns. In addition to reporting to the national body, the Charity has raised problems of policy and practice with the County and Borough local authorities and with local offices of Government Departments.
Undoubtedly one of our greatest achievements for the period was in our management of the charity due to the pandemic.
A combination of changed access routes for our clients and a slightly revised management and operational protocol has allowed us to continue to offer a comprehensive service throughout the CV19 restrictions and whilst there have been challenges we have come through largely unscathed by the pandemic.
FINANCIAL REVIEW
Principal funding sources for core services were Pendle Borough Council, Burnley Borough Council with project funding from, amongst others, the Money Advice Service (Face to Face), Universal Credit - Help to Claim, HMRC, Awards for All, & Pendleside Hospice.
A surplus on the general fund of £80,944 is added to reserves brought forward giving a balance of £277,922 at the year end.
This funding supported the objectives of the Charity by enabling it to work towards solutions for people that allow them to progress and benefit in whichever field they have a need, including education, health, relief of poverty through the receipt of benefits or the management of debts. Our work alleviates distress in all its manifestations.
Reserves Policy: The Board has agreed that the minimum level of reserves required is the amount that would be necessary to wind down the charity if core funding were lost. Reserves above this level are available for investment in fund-raising and to give comfort to Trustees in relation to normal expenditure and in the case of the loss of core funding arising from pressures on local authorities.
Both the local authorities in the area (Burnley and Pendle Borough Councils), have been forced to make cuts in grants to the Charity. Burnley & Pendle Citizens Advice has made cuts in core expenditure but it is clear that cuts are directly affecting the Charity's ability to provide core services. Trustees will continue carefully to monitor expenditure and income and decide when necessary on the extent to which reserves should be used to supplement grants and maintain services.
STRUCTURE, GOVERNANCE & MANAGEMENT
The Charity is a company limited by guarantee, which is governed by its Memorandum and Articles of Association which were first agreed on 18th August 2005, revised on 29 April 2014 and notified to the Charity Commission and Companies House at that time.
The charity is headed by its Trustees, who delegate day to day running of the charity to the Chief Officer and his team.
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Burnley & Pendle Citizens Advice Bureau
Trustees' Report
Appointment of trustees
Burnley Borough Council and Pendle Borough Council each appoint two members to the Charity’s Board and we are grateful to the appointed councillors for their contributions to the Charity.
Management
The Board of Trustees met 4 times during the year and although a little loess that we would have liked, on each occasion received financial and organisational reports. The Board developed and reviewed the Business & Development Plan and continues to oversee the process of Governance and Operational Audit undertaken by the national Citizens Advice charity.
The charity has undertaken a risk assessment and has completed a risk management policy. In an Annual Liaison Visit, the Chair, Treasurer and Chief Officer work with a representative of CA to produce a full risk assessment which is reported to the Board.
Small companies provision statement
This report has been prepared in accordance with the small companies regime under the Companies Act 2006.
The annual report was approved by the trustees of the charity on 9 December 2021 and signed on its behalf by:
......................................... Mr B Hobbs Trustee
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Burnley & Pendle Citizens Advice Bureau
Independent Examiner's Report to the trustees of Burnley & Pendle Citizens Advice Bureau
I report to the charity trustees on my examination of the accounts of the charity for the year ended 31 March 2021 which are set out on pages 6 to 15.
Respective responsibilities of trustees and examiner
As the charity’s trustees of Burnley & Pendle Citizens Advice Bureau (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).
Having satisfied myself that the accounts of Burnley & Pendle Citizens Advice Bureau are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.
Independent examiner’s statement
Since Burnley & Pendle Citizens Advice Bureau's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Association of Charity Independent Examminers, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:
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accounting records were not kept in respect of Burnley & Pendle Citizens Advice Bureau as required by section 386 of the 2006 Act; or
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the accounts do not accord with those records; or
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the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair view' which is not a matter considered as part of an independent examination; or
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the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
...................................... Mark Heaton FCCA FCIE DChA KM 1st Floor, Block C The Wharf Manchester Road Burnley Lancashire BB11 1JG
9 December 2021
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Burnley & Pendle Citizens Advice Bureau
Statement of Financial Activities for the Year Ended 31 March 2021
(Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)
| Note Income from: Donations 3 Charitable activities 4 Investment income 5 Other income Total income Expenditure on: Charitable activities Total expenditure Net income/(expenditure) Transfers between funds Net movement in funds Reconciliation of funds Total funds brought forward Total funds carried forward 13 |
Unrestricted funds £ 72 120,141 390 201 120,804 (51,949) (51,949) 68,855 12,089 80,944 196,978 277,922 |
Restricted funds £ - 286,293 - - 286,293 (280,609) (280,609) 5,684 (12,089) (6,405) 6,902 497 |
Total 2021 £ 72 406,434 390 201 407,097 (332,558) (332,558) 74,539 - 74,539 203,880 278,419 |
Unrestricted funds £ 387 119,565 729 3,000 123,681 (47,418) (47,418) 76,263 - 76,263 120,715 196,978 |
Restricted funds £ - 268,026 - - 268,026 (273,010) (273,010) (4,984) - (4,984) 11,886 6,902 |
Total 2020 £ 387 387,591 729 3,000 |
|---|---|---|---|---|---|---|
| 391,707 | ||||||
| (320,428) | ||||||
| (320,428) | ||||||
| 71,279 - |
||||||
| 71,279 132,601 |
||||||
| 203,880 |
All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2020 is shown in note 13.
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Burnley & Pendle Citizens Advice Bureau
(Registration number: 5540011) Balance Sheet as at 31 March 2021
| Note Fixed assets Tangible assets 9 Current assets Debtors 10 Cash at bank and in hand Creditors: Amounts falling due within one year 11 Net current assets Net assets Funds of the charity: Restricted income funds Restricted funds Unrestricted income funds Unrestricted funds Total funds 13 |
2021 £ 18,109 17,215 372,541 389,756 (129,446) 260,310 278,419 497 277,922 278,419 |
2020 £ 20,109 13,226 223,577 |
|---|---|---|
| 236,803 (53,032) |
||
| 183,771 | ||
| 203,880 | ||
| 6,902 196,978 |
||
| 203,880 |
For the financial year ending 31 March 2021 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.
Directors' responsibilities:
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The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476; and
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The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.
The financial statements on pages 6 to 15 were approved by the trustees, and authorised for issue on 9 December 2021 and signed on their behalf by:
......................................... Mr B Hobbs Trustee
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
1 Charity status
The charity is limited by guarantee, incorporated in , and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.
The address of its registered office is: 61-63 Every Street Nelson BB9 7LT
These financial statements were authorised for issue by the trustees on 9 December 2021.
2 Accounting policies
Summary of significant accounting policies and key accounting estimates
The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.
Statement of compliance
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). They also comply with the Companies Act 2006 and Charities Act 2011.
Basis of preparation
Burnley & Pendle Citizens Advice Bureau meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.
Going concern
The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity.
Income
All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably.
Deferred income
Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:
- The donor specifies that the grant or donation must only be used in future accounting periods; or - The donor has imposed conditions which must be met before the charity has unconditional entitlement.
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
Investment income
Dividends are recognised once the dividend has been declared and notification has been received of the dividend due.
Expenditure
All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use. Other support costs are allocated based on the spread of staff costs.
Charitable activities
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
Taxation
The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.
Tangible fixed assets
Individual fixed assets costing £500.00 or more are initially recorded at cost, less any subsequent accumulated depreciation and subsequent accumulated impairment losses.
Depreciation
Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:
| Asset class | Depreciation method and rate |
|---|---|
| Freehold property | 2% on cost |
| Computer equipment | 25% on cost |
Trade debtors
Trade debtors are amounts due from customers for merchandise sold or services performed in the ordinary course of business.
Cash and cash equivalents
Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
Trade creditors
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers.
Fund structure
Unrestricted income funds are general funds that are available for use at the trustees's discretion in furtherance of the objectives of the charity.
Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.
Pensions and other post retirement obligations
The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charity has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.
Contributions to defined contribution plans are recognised in the Statement of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.
3 Income from donations
| Donations; Donations from individuals |
Unrestricted funds General £ 72 72 |
Total 2021 £ 72 72 |
Total 2020 £ 387 |
|---|---|---|---|
| 387 |
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
4 Income from charitable activities
| Advice Services Pendle Borough Council Burnley Borough Council Grants received, included in the above, ar Money Advice Services ReachIT Help to Claim HMRC Grants ESF Community Grant Pendleside Hospice |
Unrestricted funds General £ 13,816 61,875 44,450 120,141 e as follows: - - - - - - - |
Restricted funds £ 286,293 - - 286,293 156,856 - 84,066 38,400 6,971 - 286,293 |
Total 2021 £ 300,109 61,875 44,450 406,434 156,856 - 84,066 38,400 6,971 - 286,293 |
Total 2020 £ 271,266 54,450 61,875 |
|---|---|---|---|---|
| 387,591 | ||||
| 129,961 750 93,936 38,400 4,979 3,240 |
||||
| 271,266 |
5 Investment income
| Interest receivable | Unrestricted funds General £ 390 390 |
Total 2021 £ 390 390 |
Total 2020 £ 729 |
|---|---|---|---|
| 729 |
6 Trustees remuneration and expenses
No trustees, nor any persons connected with them, have received any remuneration from the charity during the year.
No trustees have received any reimbursed expenses or any other benefits from the charity during the year.
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
7 Staff costs
The aggregate payroll costs were as follows:
| Staff costs during the year were: Wages and salaries Social security costs Pension costs Other staff costs |
2021 £ 239,937 9,979 7,168 579 257,663 |
2020 £ 210,444 14,779 6,590 - |
|---|---|---|
| 231,813 |
The monthly average number of persons (including senior management team) employed by the charity during the year expressed as full time equivalents was as follows:
| 2021 | 2020 | |||
|---|---|---|---|---|
| No | No | |||
| Advice | 13 | 14 |
No employee received emoluments of more than £60,000 during the year.
8 Taxation
The charity is a registered charity and is therefore exempt from taxation.
9 Tangible fixed assets
| Cost At 1 April 2020 At 31 March 2021 Depreciation At 1 April 2020 Charge for the year At 31 March 2021 Net book value At 31 March 2021 At 31 March 2020 |
Land and buildings £ 50,013 50,013 29,904 2,000 31,904 18,109 20,109 |
Furniture and equipment £ 22,927 22,927 22,927 - 22,927 - - |
Total £ 72,940 72,940 52,831 2,000 54,831 18,109 20,109 |
|---|---|---|---|
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
10 Debtors
| 10 Debtors | ||
|---|---|---|
| Prepayments Accrued income Other debtors 11 Creditors: Trade creditors Other creditors Accruals Deferred income |
2021 £ 3,415 12,949 851 17,215 2021 £ 108,368 17,898 3,180 - 129,446 |
2020 £ 13,226 - - |
| 13,226 | ||
| 2020 £ 43,079 - 8,651 1,302 |
||
| 53,032 |
12 Pension and other schemes
Defined contribution pension scheme
The charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the charity to the scheme and amounted to £7,168 (2020 - £6,590).
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
13 Funds
| Unrestricted funds General Fund Fixed Assets Restricted funds Money Advice Service Age of Opportunity Invest in Youth Help to Claim HMRC Grants ESF Community Grant Total funds Unrestricted funds General Fund Fixed Assets Restricted funds Money Advice Service Awards for All Age of Opportunity Invest in Youth ReachIT Help to Claim HMRC Grants ESF Community Grant Total funds |
Balance at 1 April 2020 £ Incoming resources £ Resources expended £ Transfers £ Balance at 31 March 2021 £ 176,869 120,804 (49,949) 12,089 259,813 20,109 - (2,000) - 18,109 196,978 120,804 (51,949) 12,089 277,922 - 156,856 (144,767) (12,089) - 473 - (473) - - 1,450 - (1,450) - - - 84,066 (84,066) - - - 38,400 (38,400) - - 4,979 6,971 (11,453) - 497 6,902 286,293 (280,609) (12,089) 497 203,880 407,097 (332,558) - 278,419 Balance at 1 April 2019 £ Incoming resources £ Resources expended £ Balance at 31 March 2020 £ 98,606 123,681 (45,418) 176,869 22,109 - (2,000) 20,109 120,715 123,681 (47,418) 196,978 - 129,961 (129,961) - 9,963 - (9,963) - 473 - - 473 1,450 - - 1,450 - 750 (750) - - 93,936 (93,936) - - 38,400 (38,400) - - 4,979 - 4,979 11,886 268,026 (273,010) 6,902 132,601 391,707 (320,428) 203,880 |
Balance at 1 April 2020 £ Incoming resources £ Resources expended £ Transfers £ Balance at 31 March 2021 £ 176,869 120,804 (49,949) 12,089 259,813 20,109 - (2,000) - 18,109 196,978 120,804 (51,949) 12,089 277,922 - 156,856 (144,767) (12,089) - 473 - (473) - - 1,450 - (1,450) - - - 84,066 (84,066) - - - 38,400 (38,400) - - 4,979 6,971 (11,453) - 497 6,902 286,293 (280,609) (12,089) 497 203,880 407,097 (332,558) - 278,419 Balance at 1 April 2019 £ Incoming resources £ Resources expended £ Balance at 31 March 2020 £ 98,606 123,681 (45,418) 176,869 22,109 - (2,000) 20,109 120,715 123,681 (47,418) 196,978 - 129,961 (129,961) - 9,963 - (9,963) - 473 - - 473 1,450 - - 1,450 - 750 (750) - - 93,936 (93,936) - - 38,400 (38,400) - - 4,979 - 4,979 11,886 268,026 (273,010) 6,902 132,601 391,707 (320,428) 203,880 |
Balance at 31 March 2021 £ 259,813 18,109 |
|---|---|---|---|
| 277,922 | |||
| - - - - - 497 |
|||
| 497 | |||
| 278,419 | |||
| 196,978 | |||
| - - 473 1,450 - - - 4,979 |
|||
| 6,902 | |||
| 203,880 |
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Burnley & Pendle Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2021
14 Analysis of net assets between funds
| 14 Analysis of net assets between funds | |||
|---|---|---|---|
| Tangible fixed assets Current assets Current liabilities Total net assets Tangible fixed assets Current assets Current liabilities Total net assets |
Unrestricted funds General £ 18,109 389,259 (129,446) 277,922 Unrestricted funds General £ 20,109 229,901 (53,032) 196,978 |
Restricted funds £ - 497 - 497 Restricted funds £ - 6,902 - 6,902 |
Total funds at 2021 £ 18,109 389,756 (129,446) |
| 278,419 | |||
| Total funds at 2020 £ 20,109 236,803 (53,032) |
|||
| 203,880 |
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