South Gloucestershire Supporting you and your local community in later liFe ageuK ill UK Together we make a diFFerence Age UK South Gloucestershire Annual Report 2024/2025 www.ageuk.org.uk/southgloucestershire Contents Report OF the trustees OF the year ended 31" March 2025 Chair's Statement Statement oFTrustee's responsibilities Our purpose, mission & values Strategies to achieve our objectives 11 ~13 & to meet ourmission Ouryear in numbers Volunteering Our services 3-25 Plans For 2025/2026 Thankyous 25 Reference and administrative details 26 Independent examiners report 27 Statement OF financial activities 28 Balance sheet 29 Cash Flow statement Notes Forming part OF Financial statements 24 9~10 30 31-40 14 15 16 14 AGE UK SOUTH GLOUCESTERSHIRE Report OF the Trustees For the year ended 31st March 2025 The Irustees (who are also directors OF Age UK South Gloucestershire For the purposes OF company law) are responsible For preparing the Trustees, Annual Report and the Financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Memorandum and Articles incorporated 26105/2005 as amended by special resolution registered at Companies House on 10/0812012 as amended by special resolution(s) dated 29 Jul 2016 as amended on 02 Sep 2019 as amended by special resolution(s) dated 27 sep 2019 as registered at companies house on 05 Nov 2019. ReFerence and Administration Details Official Name OF Charity= Age UK South Gloucestershire Charity Registered Number. 1109999 Company Registered Number: 05464737 Directors and Trustees: Warren Gemberling (Chair) Warren was elected to the Board in January 2020. He graduated university with a degree in accounting and qualified as a CPA at KPMG in Des Moines, lowa. He moved to the UK in 1990 and worked For several multinationals in Finance. Keen to give back. he joined Age UK South Gloucestershire initially as the Treasurer but stood down from that role in February 2022 when he was elected as Chair. Elizabeth Narey (Treasurer) Liz was elected to the Board in January 2020. She is a commercially and Financially experienced senior manager and worked as a senior director with Babcock International Group For 23 years. She has worked within a number OF Joint Ventures as Executive/NonExecutive Director in Education, DeFence and Support Services. She brings her wide experience to the Board to assist in developing and supporting the Charity's key aims. She took up the role OF Treasurer in February 2022. ANNUAL REPORT 202412025 - Pg3 Margaret Slucutt AGE UK SOUTH GLOUCESTERSHIRE Margaretjoined as a Trustee in July 2024. Margaret's career, oFmore than 40 years. was in social care and community development mainly with older people. working in local. regional and national positions. Most oFthose years were in the charity sector. Since retiring Margaret supports a number oFvoluntary groups, as a volunteer and runs various community activities From her church. Margaret was the Chair oFSouth Glos Over 50's Forum For 8 years ensuring the voice and represenlation of people over 50 was heard Tony Prosser Tony was elected to the Board in November 2022. He is ProFessor Emeritus OF Public Law at the University OF Bristol. He specialises in law and regulation and legal control OF government. Tony enjoys cycling and hill walking. Carole Knocker Carole was elected to the Board in May 2023. She had a 37 year career in the NHS. She has Msc in leadership and has held director level roles NHS in both England and Wales. Mandy Pitcher Mandyjoined as a Trustee in April 2024. She is an experienced Senior Managerwho worked predominately in the Pharmaceutical Industry. with a background in Human Resources & Training. Mandy runs her own independent HR Consultancy and is based in South Gloucestershire. Mandy also runs an online community For independent HR Consultants. In her spare time, she enjoys the great ouldoors, travelling and volunteering. agemen Mark Flower CEO Christine Wedlake Head oFServices Ellie Gingell Head OF Finance and Company Secretary Recruitment and Appointment of New Trustees Potential Trustees are identified or through appropriate advertisement and invited to attend a board meeting before deciding whether to accept the appointment. A skills audit is undertaken, and the recruitment designed to rectify gaps in the skills available and maintain those currently covered. In general, Trustees will bring specif ic expertise (e.g. Financial or legal) or will have experience of working with older people in the charitable sector. We have a robust induction policy, training and procedures for all new and existing Trustees. ANNUAL REPORT 202412025 Pg4 AGE UK SOUTH GLOUCESTERSHIRE Chair's Statement It is with great pride and gratitude that I present this year's Chair's Report For Age UK South Gloucestershire. The 2024-2025 Financial year has seen another period of growth For our organisation. with our accounts showing a second successive year of excess income over expenditure. This reflects not only prudent financial management but also the increasing recognition OF the essential services we provide to older people in our communities. One OF the most signiFtcant developments this year has been the introduction of our new Route2Wellbeing seniice. generously Funded by the National Lottery Community Fund. This important addition has expanded our capacity to provide tailored. holistic support, helping older people connect with their communities. improve their wellbeing. and remain as independent as possible. The past winterwas particularly challenging For many. The government's changes to the Winter Fuel Allowance created new pressures For older people. many oFwhom were already living in or close to Fuel poverty. In response, we stepped up our eFForts. supporting nearly 800 OF the most vulnerable older residents during the coldest months. This included distributing warm packs, providing one-to-one support. and ensuring people stayed connected and saFe. Our annual Christmas campaign. delivered once again in partnership with Dunelm. was a highlight OF the year. Together, we delivered over 200 Christmas presents to isolated older people across South Gloucestershire. a srnall but meaningFul gesture that brought warmth and joy to many. These achievements would not be possible without the dedication and compassion oFour incredible staFFand volunteers. who continue to go above and beyond every day. I would also like to thank my Fellow Trustees For their commitment and stewardship. and acknowledge the support oFour commissioners, individual and corporate donors. and the many trusts and grant-giving bodies whose belief in our mission enables ourwork to Flourish. As we look ahead. we remain Focused on adapting to the growing and changing needs OF older people in our region. With your continued support. we will meet these challenges head-on and ensure that Age UK South Gloucestershire continues to be a vital source OF help, hope and community. Warren Gemberling Chair ANNUAL REPORT 2024125 Pg5 AGE UK SOUTH GLOUCESTERSHIRE Statement OF Trustees, Responsibilities The trustees are responsible For preparing the Trustees, Report and the Financial statements in accordance with applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Accepted Accounting Practice). Company and Charity law requires the Trustees to prepare Financial statements For each Financial year which give a true and Fair view OF the state OF aFFairs OF the charitable company and OF the incoming resources and application OF resources, including the income and expenditure, of the charitable company For that period. In preparing these Financial statements, the Trustees are required to: Select suitable accounting policies and then apply them consistently; Obseprfe the methods and principles in the Charities SORP; Make judgments and estimates that are reasonable and prudent." State whether applicable UK Accounting Standards have been Followed, subject to any material departures disclosed and explained in the Financial statements; Prepare the financial statements on Ihe going concern basis unless il is inappropriate to presume that the charitable company will continue in business. The Trustees are responsible For keeping proper accounting records that disclose with reasonable accuracy at any time the financial position OF the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for saFeguarding the assets of the charitable company and hence For taking reasonable steps For the prevention and delection OF Fraud and oiher irregularities. Structure, governance and management The Charity is administered through a Board of Directors who are also the charity Trustees. Board meetings are held bi-monthly. when monitoring reports are presented on finances, service issues, perFormance and development opportunities. The Board also discuss their responsibilities for the financial sustainability and strategic planning For the work OF the Charity and For SaFeguarding and Health & SaFety issues. The Chief Executive OFFicer, Head OF Finance and Treasurer meet as appropriate to prepare recommendations For the Full Board regarding financial matters such as the annual budget and the reserves policy. ANNUAL REPORT 202412025 Pg6 AGE UK SOUTH GLOUCESTERSHIRE Day to day management OF the organisation is the responsibility OF a Full time ChieF Executive OFFicer who has overall responsibility For the team OF staFF and volunteers. The Trustees carry out an annual review OF the risks Faced and the procedures established to manage those risks. Internal risks are minimised by the implementation of eFFective internal control procedures Ihat ensure both appropriate auihorisation OF all Iransactions and projects and consislenl quality OF delivery For all operational aspects OF the charity. External risks (e.g. changes to government priorities, cuts to available funding due to budgetary constraints) are also identified and appropriate mitigation measures established where possible. Examples OF mitigation measures in place include: Cybersecurity Risk The organisation employed an external agency to conduct a security review during 2021 and the internal Wi-Fi device connections are monitored Multi-Faclor Authorisation IMFA) has been implemented where possible in line with good industry practice. We hold a Cyber Insurance policy Risks to Vulnerable People The organisation has a Safeguarding Policy and a team OF saFeguarding coordinators who are responsible For receiving and where necessary escalating issues of concern to the Council's SaFeguarding team Safeguarding training is available For all staff and volunteers, and is a mandatory part OF induction training For all new volunteers All those undertaking qualifying activities with vulnerable people must undergo a Disclosure and Barring Service check beFore they start and al regular intervals on an ongoing basis. References are also taken. Safeguarding is a standing item on the agenda for Team and Trustee Board meetings. Financial Risk Annual income and expenditure budgets are set. and regular monitoring is undertaken to identify any signiFicanl variances. A cashflow Forecast is updated each month so the year-end Forecasts can also be updated to identify any areas OF potential Financial risk. This is 'RAG' rated so that progress can be monitored during the year and action taken to try to increase income and/or decrease expenditure where this is necessary. Regular Financial perFormance reports are made to the trustees. The trustees have developed a Reserves Policy so that the organisation will be able to cope with any sudden reduction in income or meet any unforeseen expenditure. Cash balances are spread across a number OF banks lo protect against financial loss above the government protected limit. ANNUAL REPORT 2024125 Pg7 AGE UK SOUTH GLOUCESTERSHIRE Financial Review and Reserves Policy The Trustees have established a policy whereby the level OF general ( unrestricted ) reserves are to be maintained at the greater of either: Redundancy costs plus outstanding lease obligations, or Between 3 and 6 months unrestricted running costs As at March 2025, the redundancy liabilities are £20.477 and lease liabilities £3.789. giving a total minimum reserves required OF £24.266 As at March 2025, 3 months running costs equates to £72,000 and 6 months £144,000. General Funds at year end were £161,365 (£141,771 in March 2024) At this level the Trustees Feel that they would be able to continue the current activities oFthe charity in the event oFa significant drop in Funding. During 2024125 the trustees report that income exceeded expenditure by £20,593 Age UK Charity Quality Standard (CQS) The organisation holds the Age UK Charity Quality Standard (CQS), which is audited by an independent specialist audit company, SGS. Age UK Information and Advice Quality Programme (IAQP) The organisation holds Age UK IAQP accreditation. which passports the Benefits Advice Service to the sector's national Advice Quality Standard (AQS) managed by the Advice Services Alliance. Trading Companies Following the closure OF all FCA regulated trading For Age UK/{'Age Co,) insurance and other products towards Ihe end OF 2017/18. the joint trading company shared with Age UK Brislol and Age UK Bath and North East Somerset remains inactive. The charity also has a wholly owned trading subsidiary company, Age UK South Gloucestershire Enterprises Ltd., but this is currently Formally registered as dormant. Public BeneFLt Age UK South Gloucestershire's main objective is to improve quality OF life and well-being For older people in South Gloucestershire and the Trustees have had due regard to the guidance published by The Charity Commission on Public BeneFit when deciding the activities that the organisation should undertake. Accountants: Burton Sweet Limited. The Clock Tower. Farleigh Court, Old Weston Road, Flax Bourton, Bristol BS48 1 UR Bankers: HSBC Bank PIC and CAF Bank ANNUAL REPORT 2024125 Pg8 AGE UK SOUTH GLOUCESTERSHIRE Charitable objects The objects OF the charity are to promote the Following purposes For the benefit OF the public and/or older people within the area OF beneFIt: 3.1.1 preventing or relieving the poverty OF older people,. 3.1.2 advancing education,. 3.1.3 prevenling or relieving sickness, disease or suFFering in older people (whether emotional. mental or physical).. 3.1.4 promoting equality and diversity; 3.1.5 promoting the human rights of older people in accordance with the universal declaration OF human rights; 3.1.6 assisting older people in need by reason OF ill- health. social exclusion or other disadvantage.. and 3.1.7 such other charitable purposes For the beneFit OF older people as the charity trustees From time to time decide; the outcome OF this being the promotion OF the well-being oFolder people. Our Purpose, Mission and Values Our Purpose: Age UK South Gloucestershire's purpose is to support you and your loved ones when you need us. Our Vision: To create an age friendly community where you Feel empowered. respected. connected. and supported to make the very best oFyour life. Our Mission: To make a positive diFFerence by putting you and the people around you at the heart OF all we do. To work alongside and supported by partner organisations, raising awareness, to improve the quality of your liFe and provide efFective timely support For when you need it. ANNUAL REPORT 202412025 Pg 9 AGE UK SOUTH GLOUCESTERSHIRE Together We Make a DiFFerence Values Our values guide all we do: We treat everyone with respect and embrace equality, diversity and inclusion in our practices. We actively represent the interests OF older people to those whose decisions will aFFect them, promoting positive attitudes to ageing and challenging prejudice and bias. Enabling We are person-centered and keep individuals at the heart of everything we do. We enable and empower people to make the most OF their liFe and prolong their independence while respecting their Feelings and wishes. porting We are a supportive. empathetic. and caring organisation, whether to work, volunteer, or receive services or support. How are our strategic objectives going to achieve our mission? Valuing and celebrating our staFF and volunteers. Working to reduce loneliness and isolation. Promoting health. wellbeing and independence. Supporting Families, loved ones and carers in their own homes and wider community. Helping people access services, beneFits and other entitlements. Promoting equality, diversity and inclusion. Being a leading advocate For issues that impact our community. ANNUAL REPORT 202412025 Pg10 AGE UK SOUTH GLOUCESTERSHIRE Strategies to achieve our objectives and to meet our mission Goal One Organisational Sustainability 11 ageuK Time to Spare? Skills io Share. VOLUNTEER! Fin taina Ensuring we have Funds From several sources to maintain and improve our services. This will include multiple and diverse income streams. Our goal is to have 1/3 commissioned income, 1/3 Trusts and grants and 113 income generation. Stable workForce (see goal 6) to ensure continuity OF service and knowledge pool. rvi in We will develop services that are selF- sustaining. adaptable, and service user driven. "I was so lonely beFore the visits started- days would go by without seeing anyone. Having someone come to my home to chat, laugh. and really listen gave me hope again. It genuinely saved my liFe." We will consider the environmenl in our purchases and our actions. We aim over the next 3 years to move to a paperless filing system using robust and Future-prooF IT systems. Goal Two Our community is at the centre oFall we do and the decisions we make Embedding ourselves in our100&£￿1tyand being the charity For older people. mm Promoting services in l al m organisalions. businesses. and community groups. Being a charity that li to the community's needs, aligning with National Ageing Better campaigns and working closely with local authorities and other partner organisations. ANNUAL REPORT 2024125 Pg11 AGE UK SOUTH GLOUCESTERSHIRE Goal Three One Service Goal Four One Team We use a h listic and lobal approach to every service user who accesses Age UK South Gloucestershire to oFfer a widespread and seamless service. To deliver the service, there will be one team with a knowled e oFall servic To towards Iti-Faceted ApwoaLh whereby staFF are employed to be core project workers, moving across all services - with specialist team leads. move Goal Five Be THE advocate For our community Goal Six Retain, celebrate and develop our staFFand volunteers Seeking to tan LLLoLoF older people in the local community. Recognising how diverse the community is and representing this diversity within the delivery of our services. To support and advocate For those who Feel underrepresenled and disadvantaged. Working towards being the main voice and sought after For our knowledge, skills, and expertise. nn We have developed a People and Volunteers strate ¥ to FulFil this goal. This is a key part oFour mission statement. ANNUAL REPORT 2024125 Pg12 AGE UK SOUTH GLOUCESTERSHIRE Goal Seven Diversity and Inclusion underpin all we do Work diversity needs in the local community. to build on our understanding OF the Goal Eight We are Dementia Friendly All staFF and volunteers to be dementia LAi￿The oFFice and any external buildings used to be a Dementia Friendl envir nmen Ri&£L￿￿[OCallY through Dementia Friendly campaigns. Goal Nine We will develop partnerships that will beneFIt our community We understand that there is strength in collaboration and are always willing to &ooLouL pLLLuhi where itwill benefit our community. 10 Goal Ten Develop a ten-year stategy At the end OF 2024. we achieved a robust yet frlexible strategy, and we continue to monitor it. 21 ageuK age ANNUAL REPORT 2024125 Pg13 AGE UK SOUTH GLOUCEsfERSHIRE Our Year In Numbers 2024/25 3 Digital Café's Established in the county 900 Specialist beneFIt advice appointments 504 £1,748m.-...,,- BeneFits secured IWHD + Consortium) our Day Services 120 6610,679 Total BeFriending Matches Volunteering Hours Walking Group Clients 31 o£o/. 62 Homes helped under the Improving Homes and Wellbeing Project Pop up dig ital caFes Ofour Volunteers would recommend volunteering with us 62 Weekly Activity Day Centres New BeFriending Matches 5233 Tablet Loan Scheme Clients Information and Advice enquiries Weekly Walking Groups AGE UK SOUTH GLOUCESTERSHIRE Volunteering Volunteers are incredibly important to the workwe do, and we are grateFul to each and every one ofthem. We were pleased to see a signiFicant increase in volunteer numbers during 2024/25. rising From 184 in 2023124 to 309. In addition. our volunteer retention rate improved substantially. increasing From 87 % to 113 %. Ourvolunteers contributed a total OF 10,679 hours during the year, equivalent to £121,712.45 at the Living Wage rate the same as 5.46 Full-time employees ageuK Time to Spare? Skillstoslthfe. VOLUNTEER: 95% oFour volunteers would recornmend volunteering with us We have continued to develop relationships with the community and volunteer recruitment streams and have built new relationships with local volunteer coordinators. We have also forged new links with Well Being Leads and EDI Leads across the region to ensure that we're reaching as many diverse communities as possible www IFyou are interested in volunteering with Age UK South Gloucestershire, visit www.ageuk.org.uklsouthgloucestershire /get-involved/volunteer to see our current range oFopportunities to support older people in South Gloucestershire. ANNUAL REPORT 2024125 Pg15 AGE UK SOUTH GLOUCESTERSHIRE Our Services BeFriending and Reconnect Our Befriending servtce moved from strength to strength. This service matches a volunteer with a lonely older person. The service ofFers clients a weekly social visit of approximately one hour in their own home, provided by one of our trained volunteers. The service is Free of charge. In 2024/25. we made 62 new matches. We also saw an increase in actual beFriending volunteers, rising From 97 to 150 "It gives me a liFt to hear a cheerFul voice and l Feel more hopeFul For the Future. l Feel better able to talk with people 11 and l Feel less isolated. Feel less stressed" Face to Face Befriending At 80, Gary lived alone and was housebound due to mobility issues. with little social contact beyond nurses and Food deliveries. After eight rnonths on ourwaiting list. he was matched with volunteer beFriender Derrick, who now visils weekly. These visits have brought companionship, confidence, and a sense OF connection. Gary shared. "It's nice to have someone to chat with... it gives me something to look Forward to." Initially hesitant, Gary now enjoys outings with Derrick and Feels both mentally and physically stronger. His story shows the liFe-changing value OF regular beFriending For those Facing isolation. 205 Active matches 175 Face to Face matches 30 telephone matches ANNUAL REPORT 2024125 Pg16 AGE UK SOUTH GLOUCESTERSHIRE Our Services Welcome Home 'yiir The Welcome Home project is a new project Funded by South Glouceslershire Council. Initially this is a Iwo-year project. with a review date OF December 2025. This project to help over 50s coming out OF hospital without a care package. We are there to ensure the transition back home is a safe and comFortable one and to make sure that readmission to hospital is kept to a minimum. This is a joinl project with Southern Brooks. Eligible criteria For this service: Whal support can we oFFer? Check in calls or visits Help with every day tasks (e.g. picking up prescriptions or assistance with shopping) Digital assistance BeneFits checks Accompanying to community activities or appointments Signposting to other services Encouragement to live independently in the home Been discharged From hospital within 6 weeks. Over the age OF50 Resident in South Gloucestershire MAKE A REFERRAL AT: www.southernbrooks.org.uk/ welcome-home years old ANNUAL REPORT 2024125 Pg17 AGE UK SOUTH GLOUCESTERSHIRE Our Services Walking Project Ourwalking Groups programme continued to grow in strength and impact. supporting 66 older people to stay active, social. and connected to their local communities. We currently run Four regularwalking groups located in Thornbury. Staple Hill. Longwell Green, and Yate. These groups oFFer gentle, accessible walks in local parks and green spaces, led and supported by trained volunteers. The walks are tailored to suit varying mobility levels and are followed by social time, oFFering participants both physical activity and meaningFul social interaction. Walking in a group setting not only helps improve physical health, balance, and confidence, but also significantly reduces Feelings OF isolation and loneliness. For many OF our participants, the weekly group is a vital part of their routine and a source oFFriendship and support. Following the closure oFSouth Gloucestershire Council's walking group provision. we have worked closely with the Council to ensure continuity For older people aFFected by the changes, and we look Forward to taking on an additional ten groups in the coming year as part of our expansion. This programme is made possible thanks to the dedication oFour 20 walking volunteers, whose enthusiasm and commitment are key to creating a welcoming and inclusive environment For all. Our Walking Service is available to those who need to build confidence in walking, normally after a Fall or hospitalisation. This starts on a 1 to 1 basis and then moves to a group. Each walk is planned and led by our Walking Project Team and is created to meet the needs and abilities of those participating in the walk. We often meet at a coffee shop during or after the walk for a well-earned drink, piece of cake and a chat. ANNUAL REPORT 2024125 Pg18 AGE UK SOUTH GLOUCESTERSHIRE Our Services Day Service This year has been one OF signiFicant transition For Day Services at Age UK South Gloucestershire. The team has shown exceptional resilience and dedication in maintaining continuity OF care during a particularly challenging period, ensuring our centres remain open, welcoming, and supportive for all clients. Their efforts reflect a deep commitment to the wellbeing oFthe older people we serve. We have begun laying the groundwork for service improvement and innovation, with an emphasis on rebuilding attendance numbers across all centres, particularly al our Warmley site. where there is strong potential For growth. Our Activity Day Centres continue to ofFer a stable and vital liFeline to older people and their Families. The centres provide a structured day of activities, companionship, and a two-course lunch, all within a supportive and inclusive environment. Our team is trained to support clients Wlth or without dementia and adapts the programme to suit a diverse range oFabilities and interests. Activities Delivered in 2024/25 . Arts & Crafts Baking Themed Social Events Knitting Circle Chair-Based Exercise . Quizzes Live Musical Performance . Singing & Reminiscence Workshops ANNUAL REPORT 2024/25 Pg19 AGE UK SOUTH GLOUCESTERSHIRE Our Services Digital Inclusion ai We have three regular digital cafes running in Yate. Hanham and Staple Hill weekly, they are open to drop ins with no need to register. Throughout 2024125 we held over 31 pop up bespoke digital cafes in area5 OF need, some speciFically targeting needs and others For general drop in's From the South Gloucestershire community. The Digital Champions continues to help our service users access the internet and online services. DWP We've been working with HorField job centre with their over 50s work coaches to hold triage clinics for the over 50's oFworking age. whom need support with using technology to apply forjobs. Vtllage Agents and South Gloucestershire Council We've been working with Acton Turnville, MarshField and Pilning to host triage events to capture what the needs in the more rural areas oFSouth Gloucestershire are and we then designed digital caFes around the needs and returned alongside Avon and Somerset Constabulary Fraud department to help with internel scam prevention workshops. EDI workshops We hosted our Fist Hong Kong and Ukraine digital cafes with translators in Kingswood this summer in partnership with Jullian House. The workshop was Fascinating, and we were able to give some great support and we will be holding another in the Autumn GP surgery pop ups We did a series of pop ups in GP surgeries to help community struggling with the NHS app and how to connect with their own GPS to make appointments and these will continue into 2025. Tablet loans We have loaned less tablets this year, but the data shows that it's due to clients wanting to purchase their own devices with our support or that they have been giFted them by grandchildren. The service is still available. and we promote it. but the demand has not been as high in 2024125. Chartered Institute For IT We have Formed a ongoing working relationship with the Chartered institute OFIT For'calls to action, For events we will be running in 2025 For volunteers and also. theywill now be circulating 'digital champion. adverts Forvolunteers For our 1.1 support. ANNUAL REPORT 2024125 Pg20 AGE UK SOUTH GLOUCESTERSHIRE Our Services Information and Advice A wide range OF inFormation, advice and signposting on later life issues is available via the telephone helpline or in person at our offices. This is enhanced using the comprehensive range OF booklets and Factsheets produced centrally by Age UK. and those of other organisations £1.747.936.32 in beneFil secured 5233 responses to IAG inquiries 900 were supported with specialist beneFit advice appointments Demand on the service is still very high, and we are actively completing AA appointments in the oFFice these appointments are For urgent applications Forms i.e. six months to live, people who are due to have chemotherapyand would like an appointment beFore the therapy sessions start due to their immune system being weakened. We are also seeing a lot oFearly diagnosed dementia patients who require support with the application Forms requesting office appointments. Home visits remain high Priority For people who have mobility conditions and unable to get to the oFFice due to poor transport. To overcome this. we have started a drop in sessions at Parkwood mobile home complexwhich will run over three months with allocated time slots to complete AA applications. Our toenail Cutting has been successful so far with over sixty clients on Age UK South Gloucestershire's database who regular book in For six weekly appointments. Majority oFour clients have mobility conditions which limit their range in motion or have arthritis in the upper body which limits Flexibility. We are seeing an increasing demand From clients who require support with blue badge applications. We are looking into ways to expand our capacity to meet this demand. We continue to welcome and support reFerrals From Sirona, The Memory Service, CAB, Adult Social Care, Doctor surgeries. South Gloucestershire Council, and The Alzheimer's Society. ANNUAL REPORT 2024125 Pg21 AGE UK SOUTH GLOUCESTERSHIRE Our Services Routes to Wellbeing Routes 2 Wellbeing has had a successFul first year OF service, supporting over l 00 individuals on the 1.1 service and 50 through ourcomrnunity groups,with over70Yo reporting improved anxiety and general wellbeing. 50 clients have joined regular coFFee clubs, offering a saFe. welcoming space to connect and build Friendships Our strategic partnerships with GP Surgeries and local organisations have enabled us to spread our reach Further to underrepresented groups and rural communities. We've reached over 1100 people through our community outreach. We've created a successful coFFee club in partnership with a local care home to support our caring community and reduce the stigma around care homes and respite care zYAr We are able to adapt our service to meet the needs of the individuals and communities within South Gloucestershire. We've tailored a Cookery Support Programme and Digital Pop-ups to help the Hong Kong & Ukrainian Communities. We've identiFied some key learnings over the first year including transport barriers. bereavement and low volunteer numbers, which we look forward to addressing over the coming year. ANNUAL REPORT 2024125 Pg22 AGE UK SOUTH GLOUCESTERSHIRE Our Services Improving homes and welling Bpfore The Improving Homes and Wellbeing Service (IHWS) continues to provide vital. preventative support to older people (aged 50+) in South Gloucestershire who are struggling to maintain safe, warm and habitable homes. Now in its second year, the service is delivered by Age UK South Gloucestershire in partnership with South Gloucestershire Council and funded by the Prevention Board. The service focuses on addressing the underlying causes oFpoorly maintained or hazardous homes- such as bereavement, poor physical or mental health, cognitive decline, or Financial hardship before they escalate into Formal enForcement or health crises. AFter Year 2 Impact Highlights (April 2023 - March 2024) 43 reFerrals received For complex casework. 17 older people reported a positive change 85+ additional older people supported with in mental wellbeing as a result OF the practical, lower-level interventions such as support. cold weather packs, boiler servicing, and 10 potential Falls were prevented through energy eFFiciency support. home adaptations and mobility-related 28 anti-slip mats and over 100 thermal door improvements. curtains and draught excluders 8 safeguarding concerns identiFied and Practical help delivered included: appropriately managed. 76 healed blankets 9 cases where Formal enForcement action 21 boiler service5 avoided due to successFul 150 low-energy lightbulbs engagement and support. 20 halogen heaters 24 individuals now more connected to community support networks, reducing isolation and promoting independence. was ANNUAL REPORT 2024125 Pg23 AGE UK SOUTH GLOUCEsfERSHIRE Plans For the Year Ahead With the demand For our charity constantly growing we are planning to extend our services. Aswe look to the Future, Age UKSouth Gloucestershire is committed to expanding and enhancing our services to meet the evolving needs oFolder people across the region. In the coming year, we are excited to introduce Walking Tennis- a new initiative designed to support gentle physical activity, balance, and wellbeing in a Fun and social setting. This complements our plans to expand our existing walking groups by taking on the coordination and delivery OF ten established walking groups currently operated by South Gloucestershire Council, ensuring their continuity and integration into our community wellbeing oFfer ageuK Tablet We also plan to develop a Carers Break Programme aimed at supporting older people living with early-stage dementia. This initiative will provide meaningful activity and engagement For those living with dementia while giving their carers much-needed time For rest and personal space. To support these developments and the widerwork OF the organisation, we will be making a strategic investment in our IT inFrastructure. improving internal systems. communication, and data management, and ensuring we remain eFficient. secure, and responsive as we grow. Irough these developments, we are reaFFirming our commitment to reduce loneliness. promote independence, and improve the quality OF liFe For older people throughout South Gloucestershire Finally, we aim to expand our BeFriending Service, reaching more isolated older people with regular companionship and support. both through in-person visits and telephone beFriending. ANNUAL REPORT 2024125 Pg24 AGE UK SOUTH GLOUCESTERSHIRE Thank you to the Trusts and Grant givers who have supported us during 2024~2025 . COMMUNITY FUND Quartet Community Foundation Garfield Weston FOUNOATION McLay St Monica Trust Dementia Trust TESCO Community Grants Wessex Water VTI f.Dni ID YORIISHIRE BUILDING SOCIETY THORNBURY Town Council South Gloucestershire Council ANNUAL REPORT 2024125 Pg25 AGE UK SOUTH GLOUCESTERSHIRE Reference and administrative details Year Ended 31" March 2025 OFficers hair: Warren Gemberling Liz Narey Company Secretary: Ellie Gingell Registered OFFice: 67 High Street, Thornbury, South Gloucestershire BS35 2AW Independent Examiner: Joshua Kingston ACA, Burton Sweet Limited The Clock Tower, Farleigh Court, Old Weston Road, Flax Bourton, Bristol BS48 1 UR Bankers: HSBC Bank Plc Signed by order OF the Trustees Wafrnn G•mberfK Approved by trustees on 16 September 2025 ANNUAL REPORT 2024125 Pg26 AGE UK SOUTH GLOUCESTERSHIRE Independent examiner's report to the trustees of Age UK South Gloucestershire Ltd I'll report to the charity trustees on my examination OF the accounts oFthe Company For the year ended 31 March 2025 Responsibilities and basis OF report As the charity's trustees of the Company (and also its directors For the purposes OF company law) you are responsible For the preparation OF the accounts in accordance with the requirements OF the Companies Act 2006 ('the 2006 Act.). Having satisFied myselF that the accounts OF the Company are not required to be audited under Part 16 OF the 2006 Act and are eligible For independent examination, I report in respect of my examination oFyour charity's accounts as carried out under section 145 OF the Charities Act 2011 1.the 2011 Act,). In carrying out my examination I have Followed the Directions given by the Charity Commission under section 145(5) (b) OF the 2011 Act. Independent examiner's statement Since the Company's gross income exceeded £250,000 your exarniner must be a member OF a body listed in section 145 OF the 2011 Act. I conFirm that l am qualiFied to undertake the examination because l am a member of the Institute of Chartered Accountants in England and Wales, which is one OF the listed bodies. I have completed my examination. I conFirm that no matters have come to my attention in connection with the examination giving me cause to believe: 1. accounting records were not kept in respect ofthe Company as required by section 386 oFthe 2006 Act; or 2. the accounts do not accord with those records,. or 3. the accounts do not comply with the accounting requirements OF section 396 OF the 2006 Act other than any requirement that the accounts give a 'true and Fair view which is not a matter considered as part OF an independent examination; or 4. the accounts have not been prepared in accordance with the methods and principles OF the Statement OF Recommended Practice For accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic OF Ireland (FRS 102). I have no concerns and have come across no other matters in connection with the examination to which altenlion should be drawn in this report in order to enable a proper understanding of the accounts lo be reached. otkwL LL Ctfj Joshua Kingston BSC. ACA Burton Sweet Chartered Accountants The Clock Tower 5 Farleigh Court Old Weston Road Flax Bourton Bristol BS48 1UR Date: 16 September 2025 ANNUAL REPORT 2024125 Pg27 AGE UK SOUTH GLOUCESTERSHIRE Statement OF Financial activities (Including Income and Expenditure Account) Year Ended 31" March 2025 AGE UK SOifftI GLOUCESTERSHIRE LT[) Ctywy numbw. i)54fj4737 Funds Funds 2025 2024 Donab)ns and legxies 51.TT8 157,0 3.594 51.T18 858.M 815,358 3.594 40.763 762,243 3.248 Totsl IrKom• 212,464 608.266 870.730 .254 Exp•ndltur• on Charrtatrk aclTrA*s 191,870 658.286 ￿,136 7W.498 Total •xp•Thd1￿r• 191.870 658,266 850,136 7W.498 N•t In¢om•ll•xp•ndltsJr•) 15,756 12 Rrtoncllladon olfunds: Total funds at 1 Nw"I 12 151,771 151.771 136,015 Totsl funds * 31 Mar¢h 12 171386 171365 151.771 Th& Charity has no ga*)s or k6w other than tho results fof the yoar as sot out abovo. All of the aCtiv￿e$ of the otharity are class•J as continuiw. The comparatNe furKls are detailed in r￿te 8. The notes on pages 31 to 40 form part OF these Financial statements ANNUAL REPORT 2024125 Pg28 These financial statements were approved by the trustees on 16 September 2025 and are signed on their behalf by AGE UK SOUTH GLOUCESTERSHIRE Cash Flow Statement at 31" March 2025 ageuK AGE UK SOUTH GLOUCESTERSHIRE LTD Cwany ThJmbw.' 05464737 2024 Cath genera*d OP¢f•ttng •th¥hi Nel cosh irf0wllourf￿I fvy the y•¥ 99.610 31.061 99.610 31.061 A. R•conclllaOon of mo¥•Thnt In funds to cath Ilty* In op•rathry adivtti 2024 Si3tement of FinarKi* klhil*s Nel rtW4•ftWrt Dè¢rta$tl[IncrÈa$o1 in detiors kncrn8s0lld•crea8•1 in cro(htcK• D•weciation Net cash fl¢MT trom oclpkns 20.$93 17.739 60.236 1 042 99.610 1S.756 15.697) 18 503 2499 31.061 Analyth of Chang￿ In cash flow durlng the yeaf 2024 Chang8 Cash at b￿k •wJ 295.811 196.2fy) 99.610 2023 Chang• C•sh 41 bank and m hand 196,3M 165 139 31.062 196201 165.139 31.062 Ch¥ty i* rydw'l*s the use al nel cash #thws M •ry enthjwed ￿ o¢hw reSt￿led lo cash •ty fund rts ¢Jw Otpds. •xceo M specwl ths has r•ot had w effeu c The notes on pages 31 to 40 Form part OF these Financial statements ANNUAL REPORT 2024125 Pg30 AGE UK SOUTH GLOUCESTERSHIRE Notes to the Financial Statement Year Ended 31" March 2025 ageuK AGE UK Soiml GLOUCESTERSHIRE LTD numbor. 05464737 A¢countln• polkhs al Basls of pr•para￿an The fift￿￿1 siaiemerts been wep*ed in &Cord￿e the with Ihe Imsloital cost con¥wthn {except Nthere otr*M"se staed in the acCsyJ￿fwJ F*4¢y rn*e) ￿tOr￿￿e wth the s￿eMert of Recorrrne￿ Pr￿tte". appkabbe m tr* UK Rewth of trelaM1 IFRS 102) Octobtr 2019, the b) The charrty is a benefrt eNty as defmed fftler FRS1￿. c) The post COVID ecorhJrrK ckfflae has C￿ated some a>oLrt the * of al Chart￿ io corrtnue scffne sustanable tr* Trustees lake acts)n lo CO￿01 exFthYiL*e ftllher gory concern. dl Incorn• el Exp•nditur• fj Fix•d ass•ts ExpeTrJrture on tawt* as*s is caFthed co# exceets £S,(KX). F￿ed a55et5 are mclKled at CQSt k55 dewecow. Depre(￿tKIn E c*Ltsted 50 a5 lo wrte off tt* cost asset. less ts e51wnaed resKW v*. 04v hfe of that asset M a 25% p a bag5 the Chty SORP. gl O•btors h) Cash at bank This incI￿leS cash a￿1 short.lerm hwjlkn ¥￿mert$ a slK¥I FI￿￿1￿ d ttyee nK¥ths or less fr(xn the date of acqutsthn or openry of tr* deposrt acc¢xrt. i} Cf•dltOfS probabty res￿1 in trw6ter I￿ fisKJs lo a tr*d pa1y ¥KJ tr* d￿ to selue tr* be rr*aswed or i) Unr•strict•d funds Unrestncted furKls we donaions arwj otlw rKome ￿¢th￿d ￿ 9￿*d f¢)r tr* (d)Jects ￿ tr* ch¥ty wth)ul fvrft kl D•signat•d funds DesKJnated funds we sel as*Je by ts truslees LYA of LrKeslrKled fmjs specft lutwe or projects. 11 R•StrI￿•d funds Restncled Ilty￿S are lo be used for specrfK ￿M￿poSe$ as lad by dcw Ey￿e￿. LKe thh meets Ihese m} Op•ratlng L•as•s ANNUAL REPORT 2024125 Pg31 AGE UK SOUTH GLOUCESTERSHIRE Notes to the Financial Statement Year Ended 31" March 2025 ageuK AGE UK Soiml GLOUCESTERSHIRE LTD numbor. 05464737 Accounting policiu (continuedl n) Defined pension contritrArtions In accordance ￿th the Pensions Act (20081, all WaIrf￿ng staff ale aulomaticaly enrolled in the Company Pensii)n Scheme. ensunng that the statutory nMninMJm contrilxrtion Tequirernents are met. ol Assets grfted are Tecognised at market value and in accorll.n￿ce V&rth the Trustees. assessrnent and in comFAiancf v#rth the Chanty SORP. 2 Donations and Legacies Unrestricted Re#rided Funds Fun¥rt enabkng PYty•iSifm d SFtti*'st Lwèeffts wlACe. St Monica Twst Chantatlt ITr￿￿ Fud P¢Mrty To t41 and k••pw St mOn￿a Twst (Pw to Pew 8elnenthrKJl Matchry a io iThknthJals lo deuease socd isd*'on mOn￿a TNst Colon￿"1)n FuThl. F￿thfft9 to eftatlè Cr￿0￿￿10fi eélètr**ons thè dty cwdr•s Quwtet Exw•ss Grant n•w IT syst￿ to SUFPYt 41 the S•PAces ch¥ty Catatysi CTht io pxks to objer IhY*J in Swth au¥t•t C*alysi ikntl £8.IIW yearl to SUFWI w IrKorne & Aorte SeNce hdp *rth c¢x• costs. Lotterv. Cost of LP￿￿. Ckn• v•* fi*¥thno 10 sUff￿rt th• éxi*rn b•n•&s Lotlery. RtyA•s 2 well￿n9 Funth9 of UFtsrt recnJrtff*nt costs Sx 2￿24r25 3 yew fvrthled Fyoject. an W•Swrt . Lfvv Long•r Bettgr C41 Swgery SupW•d Walkn"ThJ (>wps FLvthwJ fry • corrwThJnrty based aFvoach to ila Ihe th*r c4 in¢oas¢d actrrty. espe¢ialty fcrf peo* ￿**¢ h•rt i*¢en exw¢is* kn s(me linw. ¥* nerth$ atKxrt wdkng alonè ￿ donl f••1 r•*dy yèt io pjn a wakry fty H•th wm• Wales & West Ulilrtiès to gas salety checks ohjw POF4e Ytr s￿rth McL¥y Den*ntia FuThl to pYNde slnKtuied sefyKes lo hdp slrm the sYows•on rj demffth fna¥*•n a good * cl tl•. Tr&)dg• FowKlatson for (Igrt4 Inclusw wothshops WKI th•. Posicode Lottery UnsolKrted an5ry from beJ"ry swed •ry th• ¢h•ty. T￿¢0 io foofyj Ax Day Cwe$ ANNUAL REPORT 2024125 Pg38 AGE UK SOUTH GLOUCESTERSHIRE Notes to the Financial Statement Year Ended 31" March 2025 ageuK AGE UK SOUTH GLOUCESTERSHIRE LTD 12 Movement in funds (continued) Designated funds. These funds have been set aside to pay for the followng Redecoration ofThomlxJry office Training Fund in memory of D Wyatt 10.000 1.000 11.000 compara￿¥0 FIgUr￿ 202Jn4 Ai 01Apr 2023 At 31th1ar 2024 ExPendi￿re Transfers Restrlthd funds tl'gf(al Champons We Sport SGC South Gloucestefshire Athlce SeNce SGC Better Care. Strongef Communrties SGC Welcome Home SGC Cost of Lmng SGC Roadshow & Engagement SGC Equalrties Voice SGC Imw(Mng Homes and Wellbw. St Monica Trust - Peèr to Pe Befn'ending St Monica TnJst (Fuel Grant) St Monica Trust Coron*ion Fund Lottery - RoLrtes 2 Wellbeing Lottery - Cost of Lmng St Monica Twst loo1￿1n1&4) A4e UKIEon Warm Homes Age UK Cost of Lmng ResFX)nse Quartet Cornffmjnity Foundation 36.000 32.947 (36 000) (32.947) (28.596) 28.596 56.470 (56.470) (34,632) (28.800) (2.478) (12.11n (SI,￿1} po,(￿) (10.000) 1500) (2.000) (69.953) (15.0(￿> (33.500) (40.0￿)} (8.OiJ)) 34.632 28.800 2.478 12.117 57.901 10.000 69.953 15.000 33.500 40.000 488.894 488.894 Unre￿rICted funds Desi9nated funds GeneT31 furKIs 23,711 112.304 (13,711) 13.711 10,000 141.771 317.360 (301.604) 136.015 317.360 301.604 151.771 Totsl funds 136.015 806.254 90.498 151.771 ANNUAL REPORT 2024125 Pg39 Notes to the Financial Statement Year Ended 31" March 2025 AGE UK SOUTH GLOUCESTERSHIRE ageuK 13 Analysi$ of net assets betvfftn ￿n0% AGE UK SOUTH GLOUCESTERSHIRE LTD Tangible Fixed assets Other Nel assets Total Restricted funds Unrestricted fund$ Designated General funds 11.000 161.365 11.000 164,365 172.365 172.365 Comparative Figures 2023124 Tangible Fixed assets Other Nel assets Total Restricted funds Unrestricted fund$ Designated Gener￿ Funds 10.000 140,729 10.000 141.771 1.042 1.042 150.729 151.771 14 C¢mmlkn¢nts Wbd•r op•r•ilng 104V•* Annual D•wlls P•rhd Sep24 15.156 j￿ety Dgthils <1 year 24 years >5 yea Thomw (Prerises) Dethlls 2024 24 years <1 yéar >5 yèarn 15 C¢Jmp•ny limltgd by gu•r•ntg0 Th• conw•ry i* hrt¥t•d ty gJ¥•rt•• s￿h no L*su•d shw• c•pt•l. kn th• t4Wrt d th• conw•)y b•ry up of th• is Imt•d to £1 •xh 16 Rel•l•d p•ffji u•nMc The￿ we no tr*wclw)ns *ith Injslees or rther rd*ed Pa￿e$ ¢Xher those thsclosed as w#red ty the SC#RP in the sta8m8nts. ANNUAL REPORT 2024125 Pg40 AGE UK SOUTH GLOUCESfERSHIRE OLLI471 Our Contact Details InFormation and Advice Service inFo@ageuksouthglos.org.uk 01454 411707 opt.1 BeFriending and Reconnect beFriending@ageuksouthglos.org.uk 01454 411707 opt.2 Day Services dayservices@ageuksouthglos.org.uk 01454 411707 opt.3 Digital Inclusion digital@ageuksouthglos.org.uk 01454 411707 opt.4 Walking Project walking@ageuksouthglos.org.uk 01454 411707 opt.5 Improving Homes and Wellbeing Service improvinghomes@ageuksouthglos.org.uk Welcome Home welcomehome@ageuksouthglos.org.uk ANNUAL REPORT 2024125 Pg41 t01454411707 e inFo@ageuksouthglos.org.ul< 67 High Street, Thornbury, Bristol, BS35 2AW www.ageuk.org.uk/southgloucestershire