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← Surrey Counselling and Mediation

2025-03-31-accounts

Surrey Counselling & Mediation (formerly Relate Mid & East Surrey Ltd) Registered Charity No. 1108239 Company No. 02826600

Annual Report and Accounts 2024-25

For the period ended 31 March 2025

Page 1

Compact version

Contents Page
Statement of common purpose 3
Members, staff, and volunteers 4
Trustees Report Incorporating Directors’ report 7
Management Report 10
Treasurer’s report for the year ended 31st March 2025 14
Independent Examiners report to the Trustees
of Surrey Counselling & Mediation (formerly Relate Mid & East Surrey) Ltd 18
Statement of Financial Activities 19
Balance Sheet 20
Notes to the Financial Statements 22

Page 2

STATEMENT OF PURPOSE

Our Vision

A future where healthy relationships are actively promoted as the heart of a thriving society.

Our Mission:

To make expert information and support for healthy relationships available to everyone.

Our Values:

Be human – We respect everyone and value all relationships. We listen and support people to make positive changes in their lives.

Be connected – We are in touch with the world around us and use evidence to explain why relationships matter. We collaborate to provide great services for all our communities.

Be smart – We keep things simple and focus on what works. We put our clients first and maximise every penny for their benefit.

Surrey Counselling & Mediation (formerly Relate Mid & East Surrey) Ltd (RMES) activities

We offer six core services to the people of Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge including:

Page 3

STAFF AND VOLUNTEERS OF SURREY COUNSELLING & MEDIATION

DIRECTORS

Clive Charig, Chairman Alexis Abed Naomi Burger Susan Soar Amit Patel Jai Gohill Ruth Lake (Appointed 1 July 2024)

CEO

Deborah Holden (Appointed October 2024) Abigail Stokes (Resigned 31 October 2024)

SUPERVISORS

Sharon Reynolds Barbara Wilkinson

COUNSELLORS

Alice Sinkinson Annie Leach Ingrid Marsh (Leaver June 24) Irene Stock Jeanne Neil Boss Jessica Doyle Julie Bickerdike Katharine Coode Nurten Tyson Omei Riches Patricia Dobbe (Leaver October 2024) Sarah Farrell Teena Shami (Leaver March 2025) Terry Charig Yasmin Rahemtulla (Leaver February 2025)

Page 4

PLACEMENT COUNSELLORS

Stephanie Taylor (Leaver July 24) Saira Webster Carla Franke

MEDIATOR

Alison Chisholm (Appointed July 2024) Jayne Swanston (Leaver December 24)

ADMINISTRATION

Natasha Clarke (Leaver November 2024) Hazel Uden Deborah Wells Jacqueline MacEacharn (Volunteer, Leaver November 2024)

APPOINTMENT SECRETARIES

Annie Leach Christine Cordery Claire Hogarth Katy Kirton Margaret Ellwood Maureen Davey Michelle Freeman Natalie Adams Rosetta Raffa Taberna Gould

VOLUNTEER RECEPTIONISTS

Adeline Wenham Jeanette Harris

VOLUNTARY HANDYMAN

Keith Vickers

CHARITY SHOP

VOLUNTEER SHOP MANAGER Jean Reynolds VOLUNTEER DEPUTY SHOP MANAGER Katja Turner

Page 5

KEYHOLDERS

Chris Freeman Nicki Grossmith Mo Hollister Dee Marples Chris Owen Gill Packham Joyce Rose Lynda Hart

VOLUNTEERS

Melanie Bromley Eleanor Brooks Beulah Caldecourt Joy Davidson Marielle Flint

Mary Gough Lynda Hart Chris Pickett Bernice Potts Susan Smith Hilary Woodcock Jean Hogwood Joy Purser Sandra Harrington Sue McBain Paula Wright Mary Lambell

EMERGENCY VOLUNTEERS

Joan Ryan Sue Casbon

BANKERS

CAF Bank CCLA Hampshire Trust Bank

INDEPENDENT EXAMINERS

Anova 2 Castlefield Road Reigate RH2 0SH

Page 6

TRUSTEES’ REPORT INCORPORATING DIRECTORS’ REPORT

The trustees (who are also directors of the charitable company for the purposes of company law) present their report and the financial statements for the year ended 31st March 2025.

In June 2025, Relate Mid and East Surrey changed its name to Surrey Counselling & Mediation to better reflect our evolving mission. This annual report covers the period 1 April 2024 to 31 March 2025, during which we operated under our former name.

Constitution and principal activities

Surrey Counselling & Mediation (formerly Relate Mid & East Surrey) Ltd (the “Company”) is a registered charity and a company limited by guarantee. The principal activity of the Company is the provision of counselling and mediation services.

Trustees and their Interests

The trustees, who are also the directors for the purpose of company law, and who served during the year and up to the date of signature of the financial statements were as follows:

No financial interests in the Company are held by the Trustees (Executive). All the Trustees have been circulated the Charity Commission’s guide on public benefit. The Trustees all act within the memorandum and articles of association.

Public Benefit

We are committed to making our services accessible to all, regardless of age, disability, gender, relationship status, sexual orientation, ethnicity, religion, or financial circumstances. We actively support those on low incomes and have continued to offer reduced-cost services where needed. The trustees confirm that they have had regard to the Charity Commission’s guidance on public benefit when reviewing the charity’s aims and objectives, and in planning future activities.

Page 7

Small Company Disclosure

In preparing this report, the directors have taken advantage of the special exemptions applicable to small companies because the Company meets all the criteria to be classified as a small company.

Risk Management

We maintain a live risk register that sets out the principal risks, controls and owners. It is reviewed by senior management monthly and by the Board quarterly alongside the business plan and performance pack, with a formal annual review. Current headline risks include client demand and affordability, workforce recruitment and retention, shop trading/volunteer capacity, data and systems (including the move to Zanda), safeguarding and compliance. Mitigations and early-warning KPIs are tracked and updated throughout the year.

Credit/collection risk

Exposure from non-collection of client contributions remains low. We operate clear payment arrangements, provide a bursary route where needed, and monitor debtor balances monthly with prompt follow-up. Bad-debt write-offs were immaterial in the year.

Reserves and liquidity

We hold reserves in line with our Reserves Policy, which targets c. three months of operating costs. At 31 March 2025 we held reserves just under this level and have plans in place to rebuild. The Board reviews monthly management accounts, a rolling 12–18-month cash-flow forecast and scenario plans and is satisfied that the charity has adequate resources to meet its liabilities as they fall due.

Operational report

2024–25 has been a year of change, challenge and cautious optimism.

Following the appointment of a new CEO in October 2024, Surrey Counselling & Mediation (formerly Relate Mid & East Surrey) began a programme of operational stabilisation. We have focused on cutting unnecessary expenditure whilst maintaining the quality of our services; counsellor recruitment; improved volunteer engagement; piloting new services and strengthening promotional activities to raise awareness of our services.

Our centres in Reigate and Epsom have continued to operate at strong capacity and often at 95%+ capacity, offering a hybrid model of face-to-face and Zoom counselling. We successfully relaunched mediation services, following the appointment of a new mediator, and expanded the range of services offered to people through local partnerships.

We have also recently reintroduced workshops for young people, supporting them to build resilience, manage emotions and exam stress, and develop confident communication, boundaries and healthy relationships at home, at school and online. A very successful pilot was run in March 2025.

Page 8

We continue to work with local schools, local authorities and other voluntary organisations to offer support where it is needed.

Financially, the charity operated in a challenging climate. Nevertheless, through careful management and the dedication of our highly valued, experienced and loyal staff and volunteers, we reduced our deficit and ended the year with reserves in place. We have strong plans to increase income over the next 12 months, safeguarding our ability to continue delivering vital services and rebuilding our reserves.

Throughout the year, we have remained closely involved in the future of the Relate Federation. Following the administration of Relate National in 2024, the Federation of independent centres, including Relate Mid & East Surrey, has been working collaboratively to rebuild a strong, connected network. We have actively contributed to Federation discussions about governance, shared training resources, and opportunities for joint working, with a continued commitment to delivering highquality services.

The resilience and collaboration demonstrated by member centres have laid important foundations for a renewed Federation that is more responsive to local community needs, while still benefiting from national cooperation.

Strategic Priorities

Looking ahead, the Board has identified key strategic priorities:

Page 9

Acknowledgements

The Trustees would like to extend their sincere thanks to our dedicated staff, supervisors, counsellors, mediators, administrators, shop volunteers, volunteer administrators, volunteer fundraisers and Trustees, for their commitment and hard work over the year.

We also gratefully acknowledge the support of our funders, sponsors, and donors, including The National Lottery Awards for All, East Surrey Communities Budget, Your Councillor Community Fund Surrey, Westminster University and Gatwick Airport Community Trust whose contributions have been vital in sustaining our services. Our thanks to Ben Ridgely who ran the London Marathon for us.

Together, we continue to work towards a future where everyone in our community has access to the support they need.

On behalf of the Board.

Clive

Clive (Dec 19, 2025 16:28:35 GMT)

Clive Charig

Chairperson

Date: 19/12/25

Page 10

SURREY COUNSELLING & MEDIATION: MANAGEMENT REPORT

Objectives for 2024-25

In line with our business development plan, we have 7 main areas which each have their own overall objectives with goals and strategies.

1.Service accessibility

To provide a flexible service that meets the diverse social and working demands of its clients.

We continue to offer a blended model of face-to-face and Zoom appointments, with most sessions available in the evenings to match demand. We also provide subsidised counselling, so cost is not a barrier. Over the year we saw an overall increase in services delivered, with Adult Relationship Counselling and Young People’s Counselling remaining our two largest areas of work. The overall trend turns upward again in 2024–25, reflecting improved utilisation, the relaunch of mediation, and steadier school referrals. A temporary dip in mediation reflected a vacancy in the mediator role; a new mediator is now in post, and the service is being actively promoted. With further counsellor recruitment under way, we expect capacity to grow in the year ahead.

2. Governance and Management

To continually strive to manage the operation to the highest standards of efficiency, integrity, and transparency, being cognisant at all times of legal, Charity Commission and Relate National requirements.

The Board meets quarterly and receives a full performance pack, including management accounts, a rolling 12–18-month cash-flow forecast, KPIs and an updated risk register. Safeguarding and finance are standing items.

During the year we:

The Board will continue to oversee delivery against the business plan and risk register in 2025–26. The Chair’s report provides further detail on governance arrangements and Board activity this year.

Page 11

3.Financial Management

To optimise income, control costs and manage financial risk.

Our financial position remains stable, though reserves have reduced. We have rebuilt counselling capacity and client donations rose by 23% year on year. At the same time, cost-of-living pressures mean more clients request subsidised sessions and office costs have risen. The charity shop, closed for part of 2023 for refurbishment, is now trading with a fresher look and higher footfall, though takings are not yet at the level anticipated. Income from textile recycling has also fallen in line with the global market.

In 2025–26 we plan to grow earned income from paid counselling and mediation by adding daytime capacity and improving utilisation, while developing corporate counselling and expanding room hire. We will strengthen our grants pipeline, widen Gift Aid and boost conversion from enquiries via targeted Google Ads/SEO and stronger referral routes with GPs, schools, businesses and employers. On costs, we will hold non-essential spend, renegotiate contracts and use new Zanda reporting to improve productivity; on risk, we will maintain monthly management accounts and rolling cash-flow forecasts, monitor early-warning indicators, and rebuild reserves within a prudent policy - aiming to narrow the deficit over the year.

4.People and Organisation

To create, develop and motivate a team that is responsive to client needs and demands.

Recruitment has been challenging this year, with more counsellors moving into private practice. In response, we have strengthened our offer and reviewed our recruitment model - testing new channels and refining our approach - to find the best way forward. Our dedicated HR Officer has streamlined our onboarding and off-boarding processes, and we continue to invest in initiatives that ensure colleagues feel valued for the incredible work they do. Our package includes at least three high-quality, free CPD courses each year, enhanced benefits such as long-service holiday additions and recognition awards, and access to employee discounts to support with the cost of living.

5.Service Development

To develop and enhance the range of services offered to meet all aspects of relationship conflict.

Our Annual Clients Report (April 2024 – March 2025) showed that our counselling services have had a significant impact on client’s lives. After counselling 82% of our clients said that their situation had improved, and 70% stated their mental health had improved with 75% reporting they had better coping strategies. 56% of those taking time off work were no longer doing so. 92% reported our service was beneficial and 86% of our clients agreed they would recommend Relate to other people. 78% agreed they would use our service again in the future if they had any problems.

Often our clients write an extra note in their final questionnaire, thanking a particular counsellor and it is these comments which really explain how counselling has helped. These are some of the comments from 2024-25:

Page 12

“We had a very long-standing problem between the two of us when it came to sex. I must admit that I did not start the counselling process with very high expectations. But the outcome has been very good and gives us a very high degree of confidence moving forward. As well as the obvious physical benefits, one of the best effects has been we now feel we can explore new things and talk about sexual matters with great confidence.”

“The counsellor has been an angel for us. She has such a kind and open way about her. She is so non-judgmental that she made my husband and I feel safe and contained immediately. My husband isn’t that comfortable talking about his feelings, but the counsellor's way really helped him to open up. I’m forever grateful for it.”

“Coming to see someone totally unrelated to yourselves and your everyday life is highly beneficial. The way in which a counsellor can say things to your partner that you may not feel you can, or hadn't thought to do, is hugely helpful. I found Relate counselling made us both think about our behaviours in a way we may have lost sight of in our relationship.”

“A huge thank you to our counsellor for putting me at ease from the word go. Their way of talking everything through has helped me so much and will be something I’ll now continue to do.”

“I would like to thank our counsellor for her wonderful service and help. Her warm welcome and kindness and understanding made me feel relaxed and comfortable. Can not recommend her enough. The office staff were always friendly & welcoming too. Thank you for all your help.”

“Just a big thank you to our counsellor and all of the staff at Relate. I am not sure how I would have navigated the hardest year of my life without the support I received. I am so grateful for every session that I had and for all of the support and coping strategies I learned from my sessions.”

From our last Young Peoples report (24/25) show that 93% of the young people we saw said their situation was better since counselling. 87% had better coping strategies and 91% had better mental and emotional wellbeing.

We consistently make great efforts to improve the measuring of outcomes beyond using feedback forms, qualitative and quantitative questionnaires for adults, young people, family, mediation, and sex therapy. We also periodically survey staff, volunteers and distribute client surveys to assess our front of house service.

Page 13

6.Service Profile

To increase awareness of the services offered through pro-active promotion and key partnerships.

We invest in Google Ads and Meta (Facebook/Instagram) campaigns, which are driving more website traffic and a steady rise in enquiries. Alongside digital activity, we maintain regular contact with local press and community radio, securing interviews and features that signpost people to our support. We continue to build referral partnerships with schools, businesses and other voluntary sector organisations and provide clear routes into our services. We also celebrate volunteers through local awards and recognition events, which showcase the organisation’s impact and help attract new supporters, donors and referrals.

7.Federation Collaboration

To actively support the vision and mission statements of Relate through information sharing, insights, and ideas generation.

Across the Relate Federation regional management meetings occur monthly as well as ARCCO (Association for Relate Centres Chief Officers). We meet monthly through webcam to discuss improving practices and new ideas. There is now significant interaction and communication between the centres and much more collaboration and help when required.

Annual service delivery

Annual summary of client hours delivered.

==> picture [427 x 138] intentionally omitted <==

----- Start of picture text -----
7000
6000
5000
o Mediation
4000 a Life skills
3000 o PST
2000 o Family
1000 o YPC in schools
0 | YPC in house
SP Remedial
----- End of picture text -----

Page 14 4

TREASURER’S REPORT

Overview

The accounts for the year ended 31 March 2025 show that we operated in a challenging financial climate but reduced the deficit to £52,056 (2023–24: £94,877) . Reserves at year-end were £94,639 (2023–24: £146,695) , reflecting continued investment to protect services while we rebuild income.

Recruiting and retaining counsellors remains competitive; we continued to adapt our model, improve onboarding and supervision, and strengthen utilisation of available hours. Mediation was re-launched following the appointment of a new mediator, and we piloted workshops for young people to broaden support pathways.

We remain deeply grateful to Epsom & Ewell Borough Council for providing accommodation on Epsom High Street; this support is vital to our delivery. We continue to invite client donations alongside fee income and to pursue grants and partnerships that extend access for those who cannot afford the full cost.

Review for 2024–25

Page 15

Planning for 2025–26

Risks and mitigations

Page 16

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----- Start of picture text -----
Income split 2024-25 Client
Schools and Colleges
Mediation
Grants, Donations and misc
Charity Shop NET of expenses
Interest
Other
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Page 17

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----- Start of picture text -----
Expenditure split 2024-25 Wages; incl supervision
Federation charges
Premises and office expenditure
----- End of picture text -----

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----- Start of picture text -----
500000 Summary reserves 1995-24
450000 Income Expenditure
400000
350000
300000
250000
200000
150000
100000
50000
0
----- End of picture text -----

Page 18

INDEPENDENT EXAMINERS’ REPORT TO THE TRUSTEES OF SURREY COUNSELLING & MEDIATION LIMITED (FORMERLY RELATE MID & EAST SURREY LTD).

I report to the charity trustees on my examination of the accounts of Surrey Counselling & Mediation (formerly Relate Mid & East Surrey) Ltd (‘the Company’) for the year ended 31 March 2025

Responsibilities and basis of report

As the charity’s trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (“the 2011 Act”). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act .

Independent examiner’s statement

Since the Company’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

• accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or • the accounts do not accord with those records; or

• the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair’ view which is not a matter considered as part of an independent examination; or

• the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102)].

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report to enable a proper understanding of the accounts to be reached.

K Squire

K Squire (Dec 19, 2025 16:39:01 GMT)

Katie Squire ACA The Cottage 2 Castlefield Road Reigate Surrey RH2 0AP

19/12/25 Dated: .........................

Page 19

of Financial Activities. The notes on pages 23-30 form part of these accounts. All income arising from the continuing activities of the charity. The charity had no recognised gains or losses other than those dealt with in the statement Funds carried forward
94,639
-
94,639
146,695
-
146,695		 Funds brought forward
146,695
-
146,695
230,055
11,517
241,572		 Net movement in funds
(52,056)
-
(52,056)
(83,360)
(11,517)
(94,877)		 Transfers between funds
-
-
-
11,517
(11,517)
-		 Net income/(expenditure)
(52,056)
-
(52,056)
(94,877)
-
(94,877)		 Total expenditure
353,417
30,679
384,096
395,846
41,925
437,771		 Other trading activities
3(b)
28,622
-
28,622
82,862
-
82,862		 Charitable Activities
3(a)
324,795
30,679
355,474
312,984
41,925
354,909		 Expenditure on: Total income
301,361
30,679
332,040
300,969
41,925
342,894		 Investments
2(d)
4,646
-
4,646
1,512
-
1,512		 Other trading activities
2(c)
58,018
58,018
44,368
-
44,368		 Charitable activities
2(b)
235,959
235,959
252,334
-
252,334		 Donations and legacies
2(a)
2,738
30,679
33,417
2,754
41,925
44,679		 Income from: £
£
£
£
£
£		 Notes
Funds
Funds
2025
Funds
Funds
2024		 Unrestricted
Restricted
Total
Unrestricted
Restricted
Total		 Statement of Financial Activities including Income and Expenditure Account 31 March 2025 Surrey Counselling & Mediation Limited (formerly Relate Mid & East Surrey Ltd).
241,572 275,836 (34,265) - (34,265) 383,187 37,744 345,443 348,922 991 45,278 247,933 54,721 £ 2023 Total
275,836 319,308 (43,472) - (43,472) 405,935 24,960 380,975 362,463 596 37,175 288,463 36,229 £ 2022 Total
Restricted reserves Unrestricted reserves Funds Net assets Creditors Liabilities: amounts falling due after one year Net current assets Creditors Liabilities: amounts falling due within one year Cash at bank and in hand Prepayments and accrued income adjustments Debtors Current assets
9 8 7 6 5 Notes
_ 94,639 _ - 94,639 _ 94,639 _ - _ 94,639 _ (27,993) 122,632 _ 88,706 10,455 23,471 £ 2025
_ 146,695 _ - 146,695 _ 146,695 _ - _ 146,695 _ (24,109) 170,804 _ 146,284 6,661 17,860 £ 2024

==> picture [251 x 495] intentionally omitted <==

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

1. Accounting policies

Charity Information

Surrey Counselling & Mediation Limited (formerly Relate Mid and East Surrey Ltd) is a private company limited by guarantee incorporated in England and Wales. The registered office is 44c Church Street, Reigate, Surrey, RH2 OAJ

The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows:

Basis of preparation

These accounts have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to these accounts.

The financial statements have been prepared in accordance with the Charity’s governing document, its Memorandum and Articles of Association, “Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)”.

The charity constitutes a public benefit entity as defined by FRS 102.

Going Concern

At the time these accounts were approved, the trustees had a reasonable expectation that the charity had sufficient resources to continue operating for the foreseeable future. Accordingly, the accounts have been prepared on a going concern basis.

While previous years were impacted significantly by Covid-19, the charity has now entered a period of recovery and rebuilding. Counselling services have resumed with encouraging uptake across both in-person and online (Zoom) formats. Income-generating activities, including the Trehaven Parade shop, have reopened and are regaining traction.

To ensure long-term financial sustainability, the trustees have undertaken a strategic restructuring of operations. This has included streamlining administrative functions, reassessing service delivery models, and improving cost-efficiency without compromising the quality of care. The charity is also placing increased emphasis on securing diversified funding, enhancing its digital infrastructure, and developing new income opportunities.

Thanks to these measures - along with continued support through grants and growing activity levels - the trustees are confident in the charity’s ability to meet its obligations and continue delivering services. It is therefore appropriate to continue to adopt the going concern basis in preparing these accounts.

Change of accounting policy

The accounts present a true and fair view, and no changes have been made to the accounting policies adopted.

Funds

General funds represent the funds of the charity that are not subject to any restrictions regarding their use and are available for application on the general purposes of the charity

Restricted funds are those monies received by the charity which have been given for a particular purpose, for example the Children in Need Grant.

Page 23

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

Income

Recognition of income

Income is recognised in the Statement of Financial Activities (SoFA) when:

Grants and Donations

Grants and donations are only included in the SoFA when the general income recognition criteria are met (5.10 to 5.12 FRS 102 SORP).

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

In the case of performance related grants, income must only be recognised to the extent that the charity has provided the specified goods or services as entitlement to the grant only occurs when the performance related conditions are met (5.16 FRS 102 SORP)

Tax reclaims on donations and gifts

Gift Aid receivable is included in income when there is a valid declaration from the donor. Any Gift Aid amount recovered on a donation is part of that gift and is treated as an addition to the same fund as the initial donation unless the donor or the terms of the appeal have specified otherwise.

Donated goods

Due to the high volume of low value donated goods for resale it is impractical to estimate the fair value (the amount for which the asset could be exchanged) on receipt. Instead, the value to the charity of donated goods sold is recognised as income when sold. The proceeds from the sale are recognised as 'Income from other trading activities' in the SoFA.

Volunteer help

The value of any voluntary help received is not included in the accounts but is described in the trustees’ annual report.

Income from interest

This is included in the accounts when receipt is probable, and the amount receivable can be measured reliably.

Expenditure and Liabilities

Expenditure is accrued as soon as a liability is incurred.

Governance and support costs

Support costs have been allocated between governance costs and other support. Governance costs comprise all costs involving public accountability of the charity and its compliance with regulation and good practice.

Assets and Liabilities

Debtors

Income tax recoverable and other debtors are included at the amount due. Prepayments are valued at the amount prepaid. Cash at bank and in hand includes cash, and short-term deposits include short term highly liquid investments with a short maturity of three months or less from the date of opening of the deposit.

Page 24

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation arising from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are recognised at their settlement amount.

Financial instruments

The charity only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

Reserves Policy

Surrey Counselling and Mediation aims to hold sufficient reserves to provide financial stability, manage unforeseen costs and support service continuity during periods of reduced income. The target level of reserves is to cover approximately six months of core operating expenditure. The Board reviews the reserves position each year as part of the annual accounts process and adjusts the target as needed to reflect the charity’s size, activities and financial context.

Page 25

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

Public Benefit

Surrey Counselling and Mediation’s purpose is to provide the public and local community with an easily accessible affordable counselling and mediation service. This includes the delivery of Young Peoples Counselling in the school setting, enabling a confidential service, in the hopes of reducing mental health issues. Surrey Counselling and Mediation believes in stronger relationships and as such providing a public service in helping build stronger communities.

2
Income
Unrestricted
Restricted
Funds
Funds
£
£
(a)
Donations and legacies
Donations and gifts
2,472
-
Income tax recovery (Gift Aid)
266
-
Grants
-
30,679
__
_
2,738
30,679
(b)
Charitable activities
Counselling fees
188,631
-
Mediation and consultancy
1,318
-
Receipts from
schools/colleges/Locality teams
46,011
-


235,959
-
(c)
Other trading activities
Charity Shop income
54,928
-
Other income - room hire
3,090
-


58,018
-
(d)
Investments
Interest
4,646
-

___
Total income
301,361
30,679		 Total
Unrestricted
Restricted
2025
Funds
Funds
£
£
£
2,472
2,102
-
266
653
-
30,679
41,925
__
_

33,417
2,754
41,925
188,631
199,492
-
1,318
1,695
-
46,011
51,147
-



235,959
252,334
-
54,928
44,368
-
3,090
-



58,018
44,368
-
4,646
1,512
-


___
332,040
300,969
41,925		 Total
2024
£
2,102
653
41,925
__
44,679
199,492
1,695
51,147
____
252,334		 Total
2024
£
2,102
653
41,925
______
44,679

44,368
0
__
44,368
1,512
____
342,894
44,368
0
______
44,368

Page 26

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

3
Expenditure
Unrestricted
Restricted
Funds
Funds
£
£
(a)
Charitable activities
Staff costs
249,750
30,679
Premises and office
overheads
58,582
-
Relate Federation Central
cost
16,463
-
__
_
324,795
30,679
(b)
Other trading activities
Charity Shop expenditure
28,622
-
Fundraising costs
-


28,622
-

___
Total expenditure
353,443
30,679
4
Staff costs
Wages and salaries
Social security costs
Pension costs (defined
contribution pension plan)
Average number of
employees during the year:
The parts of the charity in
which the employees work:
Fundraising
Charitable Activities
Governance
Shop volunteers		 Unrestricted
Restricted
2025
Funds
Funds
£
£
£
280,429
238,489
41,925
58,582
58,469
-
16,463
16,026
-
__
_

355,474
312,984
41,925
28,622
82,304
-
-
558
-



28,622
82,862
-



384,096
395,846
41,925
2025
273,739
3,531
3,159

280,429

2025
-
28
8
34

70
___		 2024
£
280,414
58,469
16,025
__
354,909
82303.7
558
_
82,862

437,771
2024
273,125
4,830
2,460

280,414

2024
1
22
8
40

71
___

No employees received employee benefits (excluding employer pension costs) for the reporting period of more than £60,000. Remuneration paid to all key management personnel amounted to £45,316 (2024: £38,452). There were no payments, excluding reimbursement of expenses incurred on charitable business, made to trustees who comprise the Key Management Personnel in the year. (2024: £Nil)

Page 27

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

5 Debtors 2025 2024
£ £
Trade debtors 23,471 17,860
Prepayments and accrued income 10,455 6,661
______ ______
33,926 24,521
______ ______
6 Cash at bank and in hand 2025 2024
£ £
Short term deposits 38,197 85,103
Cash at bank and in hand 50,509 61,181
______ ______
88,706 146,284
______ ______
7 Liabilities: amounts falling due 2025 2024
within one year
£ £
Accruals 16,101 13,803
Trade Creditors 11,892 10,307
______ ______
27,993 24,109
______ ______
8 Analysis of net assets by fund Unrestricted Restricted Total Unrestricted Restricted Total
Funds Funds Funds Funds Funds Funds
2025 2024
£ £
Current assets 122,632 -
122,632		 170,804 - 170,804
Current liabilities (27,993) -
(27,993)		 (24,109) - (24,109)
______ ______ ______ ______ ______ ______
94,639 - 94,639 146,695 - 146,695
______ ______ ______ ______ ______ ______

Page 28

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

9 Analysis of fund movements during the year

Bal b/f Income Expenditure Other gains/
(losses)		 Transfers Bal c/f
2025 01.04.24 31.03.25
£ £ £ £ £ £
Reserves
Unrestricted 146,695 301,361 (353,417) - - 94,639
Restricted - 30,679 (30,679) - - -
______ ______ ______ ______ ______ ______
146,695 332,040 (384,096) - - 94,639
______ ______ ______ ______ ______ ______
Bal b/f Income Expenditure Other gains/
(losses)		 Transfers Bal c/f
2024 01.04.23 31.03.24
£ £ £ £ £ £
Reserves
Unrestricted 230,055 300,969 (395,846) - 11,517 146,695
Restricted 11,517 41,925 (41,925) - (11,517) -
______ ______ ______ ______ ______ ______
241,572 342,894 (437,771) - - 146,695
______ ______ ______ ______ ______ ______

Page 29

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

10 Fees for examination of the accounts

The independent examiner's fees for examination for 2025 is £1,260 (2024: £1,200)

The charity is a registered charity and as such its income and gains falling within Sections 471 to 489 of the Corporation Tax Act 2010 or Section of the Taxation of Chargeable Gains Act 1992 are exempt from corporation tax. to the extent that they are applied to its charitable objects

There were no capital commitments at 31 March 2025 (2024: nil)

13 Trustees ad Related Party Transactions

No Trustees expenses have been incurred.

Trustees are considered to be related parties. None of the trustees have received any remuneration or received any other benefits from an employment with Relate Mid Surrey or any other related entity.

Trustees and individual liability insurance is covered under the Public Liability section of our charity's insurance.

14 Defined contribution scheme

Relate Mid Surrey operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the charity in an independently administered fund. The pension cost and charge represent contributions payable by the charity to the fund or to separate schemes in which employees are members and amounted to £3,159 (2024: £2,460)

15 Lease Commitments

The total future minimum lease payments under non-cancellable operating leases amounted to £34,500.

Page 30

SURREY COUNSELLING & MEDIATION (FORMERLY RELATE MID & EAST SURREY) LTD

INFORMATION

Surrey Counselling & Mediation (formerly Relate Mid & East Surrey) Ltd offers six key services in Surrey.

Service Quality

All our practitioners are trained and supervised, and we work to BACP service specification standards and code of ethics. All our work is monitored, and we obtain feedback from our clients who consistently rate the service highly in respect of our capacity to increase their understanding and make positive changes in their relationships.

Telephone:

Addresses:

Charity Shop

Schools & Colleges we offer counselling and courses in:

For further details please visit our web site www.surreycm.org.uk

Page 31

Surrey Counselling & Mediation 44c Church Street Reigate Surrey RH2 0AJ

Anova Chartered Accountants The Cottage 2 Castlefield Road Reigate Surrey RH2 0SH

19 December 2025

Dear Sirs

Surrey Counselling & Mediation (formerly Relate Mid & East Surrey Ltd)– year ended 31 March 2025

We confirm, during the course of your independent examination of the financial statements of the charity for the year ended 31 March 2025, the following representations were made to you by the management and trustees.

1. Accounting Records and Bank Financial Statements

We confirm that we have fulfilled our responsibilities as trustees under the Charities Act 2011 for preparing financial statements, in accordance with the applicable financial reporting framework, Financial Reporting Standard 102 (Charities SORP FRS 102), that give a true and fair view and for making accurate representations to you as our examiners and for the financial statements which we have prepared on behalf of the charity.

We confirm that all accounting records have been made available to you for the purpose of your independent examination, in accordance with your terms of engagement, and that all the transactions undertaken by the charity have been properly reflected and recorded in the accounting records. All other records and related information have been made available to you.

We have given you unrestricted access to persons within the charity in order to obtain evidence where required and have provided any additional information that you have requested for the purposes of your independent examination.

2. Accounting Estimates

We confirm that significant assumptions used in making accounting estimates, including those measured at fair value, are reasonable.

3. Actual and Possible Litigation

We confirm that all known actual or possible litigation and claims whose effects should be considered when preparing the financial statements have been disclosed to you and accounted for and disclosed in accordance with the applicable financial reporting framework.

4. Subsequent Events and Transactions

All events subsequent to the date of the financial statements which require adjustment or disclosure have been properly accounted for and disclosed in the Financial Statements.

5. Related Party Disclosures

We confirm that we are aware that a related party of the charity is a person or organisation which either (directly or indirectly) controls, has joint control of, or significantly influences the charity or vice versa and as a result will include trustees/directors, other key management, close family and other business interests of the aforementioned related party.

We confirm that all related party relationships and transactions have been accounted for and disclosed in accordance with the applicable financial reporting framework.

6. Loans to Trustees

We confirm that the charity has had, at no time during the period, any arrangement, transaction or agreement to provide credit facilities (including advances and credits granted by the charity) for trustees, nor to provide guarantees of any kind on behalf of the trustees.

7. Capital Expenditure

We confirm that the charity has not contracted for any capital expenditure other than as disclosed in the financial statements.

8. Laws and Regulations

We are not aware of any irregularities, including fraud, involving any member; nor are we aware of any breaches or possible breaches of statute, regulations, contracts or agreements which might prejudice the charity’s going concern status or that might result in the charity suffering significant penalties or other loss. No allegations of such irregularities, including fraud, or such breaches, other than noted above, have come to our notice.

9. Implementation of Internal Controls

We acknowledge our responsibility for the design and implementation of internal controls to prevent and detect fraud.

10. Income and Expenditure Account

We confirm that all incoming resources have been fully recorded and all amounts charged to Income and Expenditure Account in respect of purchases and other expenses are properly chargeable to the charity.

11. Grants and Donations

All grants, donations and other income, the receipt of which is subject to specific terms or conditions or received for restricted purposes, have been notified to you. There have been no breaches of terms or conditions during the period in the application of such income, and all income has been spent within the financial year of receipt.

12. Going concern

We believe that the charity’s financial statements should be prepared on a going concern basis on the grounds that current and future sources of funding or support will be more than adequate for the charity’s needs. We have considered a period of twelve months from the date of approval of the financial statements. We believe that no further disclosures relating to the charity’s ability to continue as a going concern need to be made in the financial statements.

We confirm that the above matters were considered at a meeting of the Trustees. We further confirm that the contents of this letter are agreed and it accurately reflects the representations made to you during the course of your examination.

Yours faithfully

Clive Clive (Dec 19, 2025 16:28:35 GMT)

Clive Charig – Chair of Trustees

For and on behalf of the Board of Trustees of Relate Mid & East Surrey

Date …………………………………………

19/12/25