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← Surrey Counselling and Mediation

2024-03-31-accounts

Relate Mid & East Surrey Ltd Formally Relate Mid Surrey Registered Charity No. 1108239 Company No. 02826600

Annual Report and Accounts 2023-24 For the period ended 31 March 2024

RELATE MID & EAST SURREY LTD

Compact version

Contents Page
Statement of common purpose Statement of common purpose 3
Members, staff, and volunteers 4-6
Trustees Report Incorporating Directors’ report 7-9
Management Report 10-12
Treasurer’s report for the year ended 31st March 2024 13-15
Independent Examiners report to the Trustees of Relate Mid & East Surrey Ltd 16
Financial statements for the year ended 31st March 2024 17-26
Recognition and appreciation of sponsors 27
Information about Relate Mid & East Surrey Ltd 28

RELATE MID & EAST SURREY LTD

STATEMENT OF PURPOSE

Relate’s vision is a future where healthy relationships are actively promoted as the heart of a thriving society.

Values:

Be human We respect everyone and value all relationships. We listen and support people to make positive changes in their lives.

Be connected We are in touch with the world around us and use evidence to explain why relationships matter. We collaborate to provide great services for all our communities.

Be smart We keep things simple and focus on what works. We put our clients first and maximise every penny for their benefit.

Relate Mid & East Surrey Ltd (RMES) activities

We offer six core services to the people of Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge including

RELATE MID & EAST SURREY LTD

MEMBERS, STAFF and Volunteers of RELATE MID & EAST SURREY Ltd

DIRECTORS
1.
Clive Charig
Chairman (Appointed 2014)
2.
Alexis Abed (Appointed July 2021)
3.
Naomi Burger (Appointed Nov 2019)
4.
Jo Cawthorne (Appointed Jan 2014, Resigned Oct 2024)
5.
Amy Lewis (Appointed May 2018, Resigned Oct 2024)
6.
Funmi Onamusi (Appointed July 2021, Resigned Nov 23)
7.
Susan Soar (Appointed Jan 2024)
8.
Hazel Wright (Appointed Jan 2024, Resigned March 24)
9.
Amit Patel (January 2024)
10.
Jai Gohill (Appointed Jan 2024)
11.
Ruth Lake (Appointed July 2024)
CEO
1.
Abigail Stokes (Appointed April 2022, Resigned Oct 2024))		 DIRECTORS
1.
Clive Charig
Chairman (Appointed 2014)
2.
Alexis Abed (Appointed July 2021)
3.
Naomi Burger (Appointed Nov 2019)
4.
Jo Cawthorne (Appointed Jan 2014, Resigned Oct 2024)
5.
Amy Lewis (Appointed May 2018, Resigned Oct 2024)
6.
Funmi Onamusi (Appointed July 2021, Resigned Nov 23)
7.
Susan Soar (Appointed Jan 2024)
8.
Hazel Wright (Appointed Jan 2024, Resigned March 24)
9.
Amit Patel (January 2024)
10.
Jai Gohill (Appointed Jan 2024)
11.
Ruth Lake (Appointed July 2024)
CEO
1.
Abigail Stokes (Appointed April 2022, Resigned Oct 2024))
SUPERVISORS
1.
Sharon Reynolds
2.
Barbara Wilkinson
COUNSELLORS
1.
Jessica Doyle
2.
Terry Charig
3.
Katharine Coode
4.
Patricia Dobbe
5.
Sofi Robinson (Retired May 23)
6.
Teena Shami
7.
Andrea Simson (Leaver Feb 24)
8.
Irene Stock
9.
Nurten Tyson
10.
Christopher Watson (Leaver Dec 23)
11.
Annie Leach
12.
Yasmin Rahemtulla
13.
Jillian Hoppins (Leaver Dec 23)
14.
Perry Pearman (Leaver Jun 24)
15.
Anna Scott (Leaver Apr 24)
16.
Ingrid Marsh (Leaver Jun 24)
17.
Julie Bickerdike
18.
Jeanne Neil Boss
19.
Omei Riches
20.
Alice Sinkinson
21.
Sarah Farrell

RELATE MID & EAST SURREY LTD PLACEMENT COUNSELLORS 1. Nicola Hambley (Leaver Oct 23) 2. Kevin Hanley (Leaver Nov 23) 3. Stephanie Taylor (Leaver Jul 24) 4. Saira Webster 5. Carla Franke MEDIATOR Jayne Swanston (Leaver Dec 24) Alison Chisholm ~~eo~~ ADMINISTRATION 1. Natasha Clarke 2. Hazel Uden 3. Deborah Wells 4. Jacqueline MacEacharn (volunteer)

APPOINTMENT SECRETARIES

  1. Katy Kirton 2. Maureen Davey 3. Margaret Ellwood 4. Claire Hogarth 5. Michelle Freeman 6. Rosetta Raffa 7. Chrissey Cordery 8. Sarah Beavan-Hollidge (Resigned) 9. Katy Will (Leaver September 23) 10. Debra Farrell (Leaver Nov 23) 11. Megan Hannaford (Leaver Mar 24)

  2. VOLUNTEER RECEPTIONIST 1. Adeline Wenham

VOLUNTARY HANDYMAN

Keith Vickers

CHARITY SHOP

VOLUNTARY SHOP MANAGER

Jean Reynolds

KEYHOLDERS

  1. Chris Freeman

  2. Nicki Grossmith 3. Mo Hollister 4. Dee Marples 5. Chris Owen 6. Gill Packham

  3. Joyce Rose 8. Kat Turner

  4. Lynda Hart

RELATE MID & EAST SURREY LTD

REGULAR VOLUNTEERS

  1. Melanie Bromley 2. Eleanor Brooks 3. Beulah Caldecourt 4. Joy Davidson 5. Marielle Flint 6. Mary Gough 7. Lynda Hart 8. Chris Pickett 9. Bernice Potts 10. Susan Smith 11. Hilary Woodcock 12. Jean Hogwood 13. Joy Purser

  2. Sandra Harrington 15. Sue McBain

  3. Paula Wright

  4. Mary Lambell

EMERGENCY VOLUNTEERS

  1. Joan Ryan 2. Sue Casbon

BANKERS

CAF Bank CCLA Virgin (closed account) Shawbrook (closed account) Hampshire Trust Bank

INDEPENDENT EXAMINERS

Anova 2 Castlefield Road Reigate RH2 0SH

RELATE MID & EAST SURREY LTD

The directors present their report and the financial statements for the year ended 31st March 2024.

Constitution and principal activities

The principal activity of the Company is the provision of counselling services.

Directors and their Interests

The directors who held office at the end of the year were as follows:

  1. Naomi Burger

  2. Jo Cawthorne

  3. Clive Charig Chairperson

  4. Amy Lewis 5. Alexis Abed

  5. Susan Soar

  6. Amit Patel 8. Jai Gohill

No financial interests in the Company are held by the directors (Executive). All the trustees have been circulated the Charity Commission’s guide on public benefit. The Trustees all act within the memorandum and articles of association.

Small Company Disclosure

In preparing this report, the directors have taken advantage of the special exemptions applicable to small companies because the Company meets all the criteria to be classified as a small company.

Risk Management

A risk management register is in place, which formally identifies the major risks that the Company faces together with details on how these risks are being managed. Further details are available with our business plan and quarterly reporting. This is reviewed annually.

The Company is exposed to risk from non-collection of contributions from clients. The directors have ensured that there are controls and procedures in place to collect contributions from clients and this has not been a significant issue in the current year.

The directors have ensured that we have maintained appropriate reserves in line with Charity Commission guidelines: retaining reserves to cover at least 6 months of expenses. The directors are satisfied that current reserve levels represent an acceptably low level of risk of funds not being available to pay debts as they fall due.

RELATE MID & EAST SURREY LTD

Trustees Report Incorporating Directors’ report (continued)

Operational report

I am pleased to report that face to face counselling hours are now at full capacity in our two centres. As demand increases for face-to-face counselling there is still spare capacity for Zoom appointments and psychosexual counselling. Mediation will be resuming soon with the appointment of a new mediator.

Following the major refurbishment shop sales have started to pick up and most of the staff have returned. The shop lease and the Reigate centre leases have both been renewed, Epsom will follow soon This will improve our credit balance in the upcoming year. There has been quite a high turnover of staff especially counsellors and recruitment is a high priority. I am also sorry to announce the resignation of our current CEO who will leave in October. An advert has gone out for a replacement, and this may incorporate a job share scheme.

Publicity and donations continue to improve, and we are reaching our demographic through digital advertising. Client numbers are down generally compared to previous years due to a number of factors, cost of living crisis, strong competition from the private sector and the constant battle of trying to balance counselling hours with client numbers. There is a small waiting list which is favourable but can work against us if it extends and clients go elsewhere.

The projected loss on the Annual Accounts has exceeded the budgeted level for the current period. The difference is attributed both to the shop income not recovering to pre-pandemic levels, less client hours delivered and therefore less client income, lower mediation income due to mediator resigning and lower school income due to difficulty recruiting YP counsellors. The RMES Trustee Board has recognised the considerable work of the RMES staff and management team in maintaining the service in the face of continuing difficult trading. The outcome is that, with its long term financial reserves, RMES remains financially secure going forward but with a need to turn the finances around. It is recognised that this is not a sustainable business model going forward and measures will be introduced over the next few months to address and re-align our financial situation

Relate Mid and East Surrey Ltd has continued to play its part as an independent Federated Centre in the development of the Relate Federation and the Relate ‘brand. It supports the National Relate organisation both with its financial contribution as a member of the Federation and with advice and active input as the national organisation goes through an extensive restructure. As Relate National has a major input into staff training and staff and systems development at RMES, its ability to meet the organisational needs of RMES is essential going forward. RMES has noted an improvement in its ability to recruit trainee staff due to changes in the way Relate National arranges training for counsellors. RMES recognises the value offered by the National organisation over a number of areas, including the Practice Helpline, the Penelope IT system and Relate Mid & East Surrey Ltd has continued to play a part in the development of groups working across the Federation to improve practice.

RELATE MID & EAST SURREY LTD

(continued)

Our six Service Areas have been maintained in size and scope, and to support this we continue to appoint and recruit more counsellors along with the supervisory team that plays such an important part in the maintenance of service quality. Relate Mid and East Surrey Ltd is able to subvent some of the direct costs of its counselling services for those people who are unable to bear the full costs themselves, thus facilitating access for the widest range of potential service users.

A further challenge that results from the significant rise from other organisations and private practitioners that offer their services online. These services may cost less than a Relate service, may not have the same overheads and may not necessarily be local they may in fact be based in other parts of the UK or abroad. RMES, in common with other Federated Centres, will seek to refine and promote the benefits of face to face and locally based services for its clients.

The RMES Board of Trustees has undergone a number of changes of personnel in the period. Funmi Onamusi and Nicola Evans have resigned as trustees, and we have appointed four new trustees The Board seeks regularly to refresh its Trustee membership in order to balance long-term experience of the operation with new relevant skills, experience and a variety of backgrounds.

The success of Relate Mid and East Surrey Ltd continues to rely heavily on the dedication of its staff; counsellors, supervisors, appointment secretaries, office staff, fundraisers, and managers; and on the large team of volunteers that operates its charity shop in Woodhatch on which so much of its secure funding is based. In addition, the time and resources offered by local businesses helps to maintain its counselling centres to a high standard, properly resourced with IT equipment. The fortnightly Newsletter

Relate Mid & East Surrey Ltd has responded to the evolution of data protection and its recent strengthening through the General Data Protection Regulations 2018 and is compliant with them.

We would like to thank those who have supported us through grants. Our main sponsors include.

BBC CIN Community Foundation for Surrey The National Lottery Paypal Giving Fund High Sheriff Youth Awards Surrey County Council Your Community Fund

On behalf of the Board

11/12/2024

Clive Charig Date.......................

RELATE MID & EAST SURREY LTD

RELATE MID AND EAST SURREY LTD: MANAGEMENT REPORT

Objectives for 2023-24

In line with our business development plan, we have 7 main areas which each have their own overall objectives with goals and strategies.

1.Service accessibility

To provide a flexible service that meets the diverse social and working demands of its clients.

We continue to provide a face to face service, complemented by an option for Zoom appointments. The majority of our appointments are offered in evenings which meets our client demand. We offer subsidised counselling to those most in need to ensure we support as many people as possible. We saw an increase of 13% in our Adult Relationship Counselling hours in 23-24 compared to 22-23 and we anticipate increasing this further in 24-25 through counsellor recruitment. Whilst our overall hours were down 6% this was mainly due to a 50% reduction in mediation hours as we did not have a mediator and 20% reduction in YPC hours in schools. We have had a new mediator start and will be promoting our mediation service.

2. Governance and Management

To continually strive to manage the operation to the highest standards of efficiency, integrity, and transparency, being cognisant at all times of legal, Charity Commission and Relate National requirements.

Relate Mid & East Surrey Ltd recruited 4 new trustees in 23/24. The board continues to meet four times a year. The Chair provides a fuller account in this operational report.

3.Financial Management

To optimise income, control costs and manage financial risk.

Financial stability continues to be maintained however our reserves have decreased. As a charity, we have been financially impacted by Covid as many counsellors left their position as they established private practice during Covid. We have worked hard to build back up our number of counsellors and have been fortunate that some counsellors have recently returned to work for RMES. As a result our client donations were up 6% year on year. We have also been impacted by the cost of living crisis with more clients asking for subsidised counselling or not being able to afford our fees. We have also seen office costs increasing. The charity shop was closed for a period during 2023 for refurbishment and we are hoping the new fresh look will bring in more customers, better quality donations and more volunteers wanting to work for us. We are already seeing an increase in shop takings but not as high as we hoped, possibly due to the cost of living crisis and also the income we received from the recycling company has reduced significantly due to a huge drop in the global market for textiles.

4.People and Organisation

To create, develop and motivate a team that is responsive to client needs and demands.

It has been a very busy year for recruitment to replace the counsellors we lost in 2022. We now have a dedicated HR Officer and have streamlined our onboarding and off boarding processes. We are also always looking at staff initiatives to ensure our staff feel valued for the incredible work they do.

We offer our counsellors at least 3 very high quality free Continuous Professional Development courses to ensure they are kept up to date with new developments in their work and to provide opportunities for our counsellors to enhance their skills and abilities.

RELATE MID & EAST SURREY LTD

5.Service Development

To develop and enhance the range of services offered to meet all aspects of relationship conflict.

Our Couples Report (April 2023 March 2024) showed that our counselling services have had a significant impact on clients lives. After counselling 82% of our clients said that their situation had improved, and 71% stated their mental health had improved and 76% said they had better coping strategies. Nearly half of those taking time off work were no longer doing so.

96% of our clients sought our help due to communication problems, 86% due to behavioural issues, 78% due to sex and intimacy issues and 73% due to relationship breakdown, separation and divorce. Half of our clients said these issues were affecting them every day, with 80% saying the issues are affecting their mental wellbeing.

88% of our clients agreed they would recommend Relate to other people and and 84% agreed they would use our service again in the future if they had any problems. Often our clients write an extra note in their final questionnaire, thanking a particular counsellor and it is these comments which really explain how counselling has helped. These are some of the comments from 2023-24:

useful sessions planned, and had lots of material to share. The sessions were balanced and very thought provoking. Thank you so much.” “Our counsellor was helpful at getting us to discuss difficult subjects and I feel we have a way forward

Friendly, warm and a comforting space to be, and space to talk and breath. Thank you!

I found my counsellor listened well and was willing to be flexible to how I wanted to work in the sessions. I really appreciated the support when I wanted and needed it.

I just found the whole process from arranging my first appointment onwards, so easy and supportive which really helped in the beginning when I was more reluctant to seek help

The therapist was amazing at asking the right questions and making us see different perspectives which really helped us understand each other better!

I was in a bad place mentally in respect of my relationship and in my mind it was over. However, after 10 weeks of coming to relate the difference, I saw in my partner and the advice we received on how to communicate with one another has completely turned the relationship around. Thank you so much!

From our last Young Peoples report (23/24) show that 90% of the young people we saw said their situation was better since counselling. 82% had better coping strategies and 91% had better mental and emotional wellbeing.

We consistently make great efforts to improve the measuring of outcomes beyond using feedback forms, qualitative and quantitative questionnaires for adults, young people, family, mediation, and sex therapy. We also periodically survey staff, volunteers and distribute client surveys to assess our front of house service.

RELATE MID & EAST SURREY LTD

6.Service Profile

To increase awareness of the services offered through pro-active promotion and key partnerships.

We invest in Adword campaigns to increase traffic to our website and increase awareness of our services and we have seen this have a positive impact. We have key partnerships with a number of schools in the area and some solicitors. We are currently rebranding our website in line with Relate National.

7.Federation Collaboration

To actively support the vision and mission statements of Relate through information sharing, insights, and ideas generation.

Across the Relate Federation regional management meetings occur monthly as well as ARCCO (Association for Relate Centres Chief Officers). We meet monthly through webcam to discuss improving practices and new ideas. There is now significant interaction and communication between the centres and much more collaboration and help when required.

Annual service delivery

Annual summary of client hours delivered.

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----- Start of picture text -----
7000
6000
5000
| | Mediation
|| Life skills
4000
| [|] PST
3000
| [|] Family
| | YPC in schools
2000
|| YPC in house
1000 | | Remedial
0
----- End of picture text -----

RELATE MID & EAST SURREY LTD

The accounts reveal reserves of £146,695 as of 31st March 2024 compared to £241,572 as of 31[st] March 2023. Recruiting and retaining trainee counsellors has proven challenging as fewer barriers now exist to setting up an online practice post Covid. This along with a fall in mediation and schools work has impacted the number of hours delivered and reserves were used to cover ongoing overheads. We continue to believe in the value of supervised counselling and are adapting our model to improve our offering for counsellors.

We maintain a conscientious approach in our appeal to clients for donations for the services they receive. We are ever grateful to Epsom and Ewell Borough Council who continue to sponsor us by providing accommodation in Epsom High Street, without which our operation there would be jeopardized. A fuller list of sponsors is shown at the end of this report.

Review for 2023-24

e Overall, 2023-24 has seen a 39% decrease on reserves as a result of a £95k deficit this year (2022-23 £34k deficit).

fees, with a minimum amount towards administration.

e Our charity shop income remained similar £44k, (2022-23 £45k). Shop expenditure has increased by £55k due to refurbishment

Planning for 2024-25

Towards the end of 23-24 we implemented new processes to improve utilisation of counsellors hours. This improved from 57% at the beginning of the year to 74% at the end. This requires constant monitoring by our Operations Officer and identification of new processes to constantly improve the number of hours delivered. We have recruited a new Mediator to replace Jayne Swanston and we will be marketing this service to build and establish it as a core service. We will be making the most of the refurbished shop to drive income from increased sales. We have increased shop opening hours by 30 minutes a day and we are trying to recruit volunteers to work Saturday mornings.

We have begun renting out rooms in our centre and this has some income potential. Our HR officer is focused on staff retention and recruitment.

We continue to keep costs as low as possible and identify savings.

Risks for the foreseeable future will include the following

A downturn in client take up

The ability of clients to afford counselling fees.

RELATE MID & EAST SURREY LTD

- continued

Contingencies and consequences

Management looking at new income streams

e Utilisation is a key priority and management will learn from best practice at other Relate centres e Management and the shop manager need to look into succession planning for the charity shop management

e Schools continuing to give their students access to counselling and committing to fulfilling their current contracts and paying for Young Peoples Counselling

e There will be an investment in our internet profile, we hope this will drive additional delivery of services and marketing opportunities.

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Income split 2023-24 Client
Schools and Colleges
Mediation
Grants, Donations and misc
Charity Shop NET of expenses
Interest
Other
----- End of picture text -----

RELATE MID & EAST SURREY LTD

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----- Start of picture text -----
Expenditure split 2023-24 Wages; incl supervision
Federation charges
Premises and office expenditure
----- End of picture text -----

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----- Start of picture text -----
-
Summary reserves 1995 24
500,000
450,000
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
al
0
----- End of picture text -----

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----- Start of picture text -----
Income
Expenditu
re
Reserves
----- End of picture text -----

95969798990001020304060708 09101112131415161718192021 222324

RELATE MID & EAST SURREY LTD

LTD

I report to the charity trustees on my examination of the

Responsibilities and basis of report

are responsible for the preparation of the accounts in accordance with the requirements of the

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 (“the 2011 Act”). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act .

listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

Act; or

than any requirement that the accounts part of an independent examination; or

of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102)].

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Katie Squire ACA, Anova The Cottage 2 Castlefield Road Reigate Surrey 13/12/2024 RH2 0AP Dated: .........................

Total 2021 £ 102,504 280,335 5,622 1,224
 389,685 372,947 22,520
 395,467
 -5,782 -
 -5,782 325,090
 319,308
Unrestricted
Restricted
Total
Unrestricted
Restricted
Total
Total		 Notes
Funds
Funds
2024
Funds
Funds
2023
2022		 £
£
£
£
£
£
£		 Income from: Donations and legacies
2(a)
2,754
41,925
44,679
22,788
31,933
54,721
36,229		 Charitable activities
2(b)
252,334
-
252,334
247,933
-
247,933
288,463		 Other trading activities
2(c)
44,368
-
44,368
45,278
-
45,278
37,175		 Investments
2(d)
1,512
-
1,512
991
-
991
596


 Total income
300,969
41,925
342,894
316,989
31,933
348,922
362,463		 Expenditure on: Charitable Activities
3(a)
312,984
41,925
354,909
313,510
31,933
345,443
380,975		 Other trading activities
3(b)
82,862
-
82,862
37,744
-
37,744
24,960


 Total expenditure
395,846
41,925
437,771
351,254
31,933
383,187
405,935


 Net income/(expenditure)
-94,877
0
-94,877
-34,265
0
-34,265
-43,472		 Transfers between funds
11,517
-11,517
-
-
-
-
-


 Net movement in funds
-83,360
-11,517
-94,877
-34,265
0
-34,265
-43,472		 Funds brought forward at 1 April 2023
230,055
11,517
241,572
264,319
11517
275,836
319,308


 Funds carried forward at 31 March
2024
146,695
0
146,695
230,055
11,517
241,572
275,836
All income arising from the continuing activities of the charity. The charity had no recognised gains or losses other than those dealt with in the statement		 of Financial Activities. The notes on pages 20-26 form part of these accounts.
2023 £ 7,300 4,660 251,104 263,064 -21,492 241,572 ___ ___ ___ ___ 241,572 230,055 11,517 ___ ___ ___ ___ 241,572
2024 £ 17,860 6,661 146,284 170,804 -24,109 146,695 ___ ___ 146,695 146,695 ___ ___ 146,695
Notes 5 6 7 8 9
Current assets Debtors Prepayments and accrued income adjustments Cash at bank and in hand Liabilities: amounts falling due within one year Creditors Net current assets Liabilities: amounts falling due after one year Creditors Net assets Funds Unrestricted reserves Restricted reserves

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

1. Accounting policies

The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows:

Basis of preparation

These accounts have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to these accounts. The accounts have been prepared in accordance with:

The Statement of Recommended Practice: Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) issued on 16 July 2014

The Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) The Charities Act 2011

The charity constitutes a public benefit entity as defined by FRS 102.

Going concern

At the time the accounts were approved, the trustees have a reasonable expectation that the charity has adequate resources in order to continue for the foreseeable future. Therefore, the going concern basis of accounting has been used to prepare these accounts.

These considerations take into account the impact that Covid-19 has had on the charity. There has been a reduction in counselling activity but this is improving and Zoom is working well as a means of conduction counselling sessions. The Trehaven Parade shop was also closed for some months with the subsequent loss of income. However, we have been fortunate to receive a number of grants which have enabled us to cover our ongoing costs. The trustees have therefore concluded that it is appropriate to continue to adopt the going concern basis in preparing these accounts.

Change of accounting policy

The accounts present a true and fair view and no changes have been made to the accounting policies adopted.

Funds

General funds represent the funds of the charity that are not subject to any restrictions regarding their use and are available for application on the general purposes of the charity

Restricted funds are those monies received by the charity which have been given for a particular purpose, for example the Children in Need Grant.

Income

Recognition of income

These are included in the Statement of Financial Activities (SoFA) when:

Charity Information

Relate Mid and East Surrey Ltd is a private company limited by guarantee incorporated in England and Wales. The registered office is 44c Church Street, Reigate, Surrey, RH2 OAJ

Grants and Donations

Grants and donations are only included in the SoFA when the general income recognition criteria are met (5.10 to 5.12 FRS 102 SORP.

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

In the case of performance related grants, income must only be recognised to the extent that the charity has provided the specified goods or services as entitlement to the grant only occurs when the performance related conditions are met (5.16 FRS 102 SORP)

Tax reclaims on donations and gifts

Gift Aid receivable is included in income when there is a valid declaration from the donor. Any Gift Aid amount recovered on a donation is considered to be part of that gift and is treated as an addition to the same fund as the initial donation unless the donor or the terms of the appeal have specified otherwise.

Donated goods

Due to the high volume of low value donated goods for resale it is impractical to estimate the fair value (the amount for which the asset could be exchanged) on receipt. Instead, the value to the charity of donated goods sold is recognised as income when sold. The proceeds from the sale are recognised as 'Income from other trading activities' in the SoFA.

Volunteer help

annual report.

Income from interest

This is included in the accounts when receipt is probable, and the amount receivable can be measured reliably.

Expenditure and Liabilities

Expenditure is accrued as soon as a liability is incurred.

Governance and support costs

Support costs have been allocated between governance costs and other support. Governance costs comprise all costs involving public accountability of the charity and its compliance with regulation and good practice.

Assets and Liabilities

Debtors

Income tax recoverable and other debtors are included at the amount due. Prepayments are valued at the amount prepaid. Cash at bank and in hand includes cash, and short-term deposits include short term highly liquid investments with a short maturity of three months or less from the date of opening of the deposit.

Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation arising from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are recognised at their settlement amount.

Financial instruments

The charity only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

Reserves Policy

RMES Reserves policy is to maintain funds to cover 6 months expenditure (£192k). This is to protect the charity in periods of downturn and to assist in providing services for the financially disadvantaged. This policy will be reviewed every year with the annual accounts.

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

Public Benefit

RMES purpose is to provide the public and local community with an easily accessible affordable counselling and mediation service. This includes the delivery of Young Peoples Counselling in the school settlement, enabling a confidential service, in the hopes of reducing mental health issues. RMES believes in stronger families and as such providing a public service in helping build stronger communities.

2
Income
Unrestricted
Restricted
Funds
Funds
£
£
(a)
Donations and legacies
Donations and gifts
2,102
Income tax recovery (Gift Aid)
653
Legacies
Grants
41,925
Subscriptions and sponsorships
Donated goods, facilities and services
-
-
Other income from donors
-
_
2,754
41,925
(b)
Charitable activities
Counselling fees
199,492
-
Mediation and consultancy
1,695
-
Receipts from schools/colleges/
Locality teams
51,147
-
Other income
0
-
______
252,334
0
(c)
Other trading activities
Charity Shop income
44,368
-
Fundraising income and
Government support Covid
-
-
Other income - room hire
-


44,368
0
(d)
Investments
Interest
1,512
0
_
____

Total income
300,969
41,925		 Unrestricted
Restricted
2024
Funds
Funds
£
£
£
2,102
22,435
653
353
0
41,925
31,933
0
0
-
-
0
-
__
_

44,679
22,788
31,933
199,492
179,700
-

1,695
12,570
-
51,147
55,662
-
0
0
-


 _
252,334
247,933
0

44,368
45,278
-
0
-
-
0
-
__
_

44,368
45,278
0
1,512
991
0
_
_
____
342,894
316,989
31,933
 2023
£
22,435
353
0
31,933
0
0
0
__
54,721
179,700
12,570
55,662
0
____
247,933
45,278
0
0
______
45,278
991
_

348,922

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

3
Expenditure
Unrestricted
Restricted
Funds
Funds
£
£
(a)
Charitable activities
Staff costs
238,489
41,925
Premises and office
overheads
58,469
Relate Federation Central
cost
16,026
_
_
312,984
41,925
(b)
Other trading activities
Charity Shop expenditure
82,304
Fundraising costs
558
_
_
82,862
0
_
_
Total expenditure
395,846
41,925
4
Staff costs
Wages and salaries
Social security costs
Pension costs (defined
contribution pension plan)
Average number of
employees during the year:
The parts of the charity in
which the employees work:
Fundraising
Charitable Activities
Governance
Shop volunteers		 Unrestricted
Restricted
2024
Funds
Funds
£
£
£
280,414
242,794
31,933
58,469
54,752
16,026
15,964
__
__
__
354,909
313,510
31,933
82,304
24,496
558
13,247
_
_
__
82,862
37,744
0
_
_
__
437,771
351,254
31,933
2024
273,125
4,830
2,460
_
280,414
2024
1
22
8
40
___
71		 2023
£
274,727
54,752
15,964
_
345,443		 2023
£
274,727
54,752
15,964
_
345,443
24,496
13,247
_
37,744
_
383,187		 24,496
13,247
______
37,744
2023
266,312
5,691
2,725
_
274,727
2023
1
32
6
31
_
70

No employees received employee benefits (excluding employer pension costs) for the reporting period of more than £60,000. Remuneration paid to all key management personnel amounted to £38,452 (2023 £31,193). There were no payments, excluding reimbursement of expenses incurred on charitable business, made to trustees who comprise the Key Management Personnel in the year. (2024: £Nil)

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

5
Debtors
2024
2023
£
£
Gift aid recoverable
Trade debtors
17,860
7,300
Interest due
Prepayments and accrued income
adjustments
6,661
4,660
_
_
24,521
11,960
6
Cash at bank and in hand
2024
2023
£
£
Short term deposits
85,103
166,216
Cash at bank and in hand
61,181
84,888
_
_
146,284
251,104
7
Liabilities: amounts falling due
within one year
2024
2023
£
£
Accruals
13,803
15,837
Other creditors
Trade Creditors
10,307
5,655
_
_
24,109
21,492
8
Analysis of net assets by fund
Unrestricted
Funds
Restricted
Funds
Current assets
170,804
-
Current liabilities
(24,109)
_
_
146,695
0		 Total
Funds
Unrestricted
Funds
Restricted
Funds
Total
Funds
2024
2023
£
£
170,804
263,064
-
263,064
(24,109)
(21,492)
(21,492)
__
_
_
_
146,695
241,572
0
241,572

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

9 Analysis of fund movements during the year

Bal b/f
Income
Expenditure
Other gains/
(losses)
Transfers
2024
01.04.23
£
£
£
£
£
Reserves
Unrestricted
230,055
300,969
(395,846)
-
11,517

Restricted
11,517
41,925
(41,925)
-
-11,517
_
_
_
_
_
241,572
342,894
(437,771)
-
-
_
_
_
_
_
2023
Bal b/f
Income
Expenditure
Other gains/
(losses)
Transfers
01.04.22
£
£
£
£
£
Reserves
Unrestricted
264,319
316,989
(351,254)
-
-
Restricted
11,517
31,933
(31,933)
-
-
_
_
_
_
_
275,836
348,922
(383,187)
-
-
_
_
_
_
_		 Bal c/f
31.03.24
£
146,695
__
146,695
__
Bal c/f
31.03.23
£
230,055
11,517
_
241,572
_

RELATE MID & EAST SURREY LTD

NOTES TO THE FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

10 Fees for examination of the accounts

The independent examiner's fees for examination for 2024 is £1,200 (2023: £1,800)

11 Taxation

The charity is a registered charity and as such its income and gains falling within Sections 471 to 489 of the Corporation Tax Act 2010 or Section of the Taxation of Chargeable Gains Act 1992 are exempt from corporation tax. to the extent that they are applied to its charitable objects

12 Commitments

There were no capital commitments at 31 March 2024 (2023: nil)

13 Trustees and Related Party Transactions

No Trustees expenses have been incurred.

Trustees are considered to be related parties. None of the trustees have received any remuneration or received any other benefits from an employment with Relate Mid & East Surrey or any other related entity.

Trustees and individual liability insurance is covered under the Public Liability section of our charity's insurance.

14

Defined contribution scheme

Relate Mid & East Surrey operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the charity in an independently administered fund.

The pension cost and charge represent contributions payable by the charity to the fund or to separate schemes in which employees are members and amounted to £2,460 (2023: £2,725)

Lease Commitments

The total future minimum lease payments under non-cancellable operating leases amounted to £34,500 (2023: £60,500).

15

RELATE MID & EAST SURREY LTD

RECOGNITION AND APPRECIATION OF SPONSERS

The Executive and staff would like to thank the following people and organisations for their support and donations during the year.

BBC Children In Need Community Foundation for Surrey The National Lottery Community Fund High Sheriff Youth Awards Paypal Giving Fund Surrey County Council Mortgage Advice Bureau Foundation

All other people who gave their time freely in support of Relate Mid & East Surrey Ltd including our London Marathon Runner Ollie Stokes.

RELATE MID & EAST SURREY LTD

INFORMATION

Relate Mid & East Surrey Ltd offers 6 key services in Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge.

Service Quality

All our practitioners are trained and supervised, and we work to Relate service specification standards. We work to Relate National Federation and BACP code of ethics. All our work is monitored, and we obtain feedback from our clients who consistently rate the service highly in respect of our capacity to increase their understanding and make positive changes in their relationships.

Telephone:

e Reigate 01737 245212 e Epsom: 01372 722976 Addresses:

e Reigate: 44c Church Street, Reigate, Surrey RH2 0AJ e Epsom: 92b High Street, Epsom, Surrey KT19 8BJ Charity Shop

Schools & Colleges we offer counselling and courses in:

For further details please visit our web site www.relatemidandeastsurrey.co.uk