V6
relate
the relationship people
Relate Mid & East Surrey
Registered Charity No. 1108239
Company No. 2826600
Annual Report and Accounts 2021-22
For the period ended 31 March 2022

RELATE MID & EAST SURREY
relate
the rplation5hip people
Compact version
Contents
Page
Statement of common purpose
Members, staff. and volunteers
Directors'lExecutive's report
Statement of Directors'/Executive's responsibilities
10
Management Report
11-15
Treasurer's report for the year ended 31st March 2022
16-18
Independent Examiners report to the Trustees of Relate Mid & East Surrey19
Financial statements for the year ended 31st March 2022
20-28
Recognition and appreciation of sponsors
29
Information about Relate Mid & East Surrey
30

RELATE MID & EAST SURREY
relate
Ih@ relaiionskiip people
STATEMENT OF PURPOSE
Relate's Vision:
Relate's vision is a future where healthy relationships are actively promoted as the heart of a thriving
society.
Relate's Mission:
Relate's mission is to make expert infomiation and support for heatthy relationships available to
everyone.
Relate's Values:
Be human - We respecl everyone and value all relationships. We listen and support people to make
posilive changes in their lives.
Be connected - We are in touch with the world around us and use evidence lo explain why
relationships matter. We colla￿)rate to provide great services for all our communities_
Be smart-we keep things simple and focus on what V￿rks. We put our clients first and maximise
every penny for their benefit.
Relate Mid & East Surrey's (RMESI activities
We offer six core ServI￿S to the people of Epsom & Ewell. Mole Valley, Reigate & Banstead and
Tandridge including
Relationship counselling
Young People's counselling
Family counselling
Sex therapy
Mediation
Education and Leaming

RELATE MID & EAST SURREY
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MEMBERS, STAFF and Voluntsers of MID & EAST SURREY
EXECUTIVES
Hugh Bucknill (Resigned as Chaimian Apr 22)
Alexis Abed
Naomi Burger
Stephanie Calthropowen {Resigned)
Jo Cawthorne
Clive Charig - Chairnian
Nicola Evans
Amy Lewis
Funmi Onamusi
CEOS
Abigail Stokes
Janine Fuller (Resigned Apr 22)
Jayne Swanston (Resigned Apr 22)
SUPERVISORS
Sharon Reynolds
Barbara Wilkinson
COUNSELLORS
Jessica Doyle
Terry Charig
Madeline Coates (Resigned)
Katharine Coode
Patricia Dobbe
Maria Konstantinelli
Jane Osmore-clarke {Resigned)
Davida Parker (Resigned)
Tim Richards (Resigned)
Sofi Robinson
Laura Scott (Resigned)
Teena Shami
Andrea Simson
Georgina Smtth (Resigned)
Irene Stock
Nurten Tyson
Rosalind Vickerman (Resigned)
Katherine Ward (leaver Oct 21)
Christopherwatson
Barbara Wilkinson
Annie Leach
10.
12.
13.
14.
15.
16.
17.
18.
lg.
20.
21.
PLACEMENT COUNSELLORS
Nicola Hambley
Jillian Hoppins
Simon Kruger (leaver Feb 22)
Sheni Lewery (leaver Feb 22)

RELATE MID & EAST SURREY
MEDIATOR
Jayne Swanston
ADMINISTRATION
Natasha Clarke
Kalharine Coode
Angela Edwards (Resigned)
Dawn Mackintosh
Hazel Uden
Abigail Slokes
Jacqueline MacEacharn (volunteer)
APPOINTMENT SECRETARIES
Katie Bary (leaver Mar 22)
Sarah Beaven-Hollidge {Matemty Nov 21)
Katy Kirton
Sally Chapman {Retired Mar 22)
Natasha Clarke
Kale Damen (leaver Jul 21)
Maureen Davey
Margaret Ellwood
Claire Hogarth O'oined Jan 22)
Michelle Freeman (J'oined May 22)
Rosetta Raffa (J'oined June 22)
Katy Will Ooined Nov 22)
10.
12.
VOLUNTARY HANDYMAN
Keilh Vickers
CHARITY SHOP
VOLUNTARY SHOP MANAGER
Jean Reynolds
KEYHOLDERS
Sue Casbon
Chris Freeman
Nicki Grossmilh
Mo Hollister
Dee Marples
Chris Owen
Gill Packham
JOY￿ Rose
Kat Tumer
Rosemary Webb
Lynda Hart
Margaret Witiy (Leaver Jan 2022)
10.
12.
REGULAR VOLUNTEERS
Melanie Bromley
Eleanor Brooks
Beulah Caldecourt
Joy Davidson
Marielle Flint

RELATE MID & EAST SURREY
Mary Gough
Lynda Hart
Jill Morgan
Margaret Neale
Pal Neale (leaver Jan 2022)
Chris Pickett
Bernice Potts
Susan Smith
Win Sparshot (leaver Jan 2022)
Hilary Woodcock
Jean Hogwood
Suzanne Quinn
Joy Purser
10.
12.
13.
14.
15.
16.
17.
18.
EMERGENCY VOLUNTEERS
Jennifer Hughes
Joan Ryan
BANKERS
HSBC, 8 High Street, Reigate. Surrey, RH2 9BB
CAF Bank
CCLA
Virgin
Shawbrook
INDEPENDENT EXAMINERS
Charles and Company Accountancy Limited
2 Castlefield Road
Reigate RH2 OSH

RELATE MID & EAST SURREY
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DIRECTORS, I EXECUTIVE'S REPORT
The directors present their report and the financial statements for the year ended 31 st March 2022.
Constitution and principal activities
Relate Mid & East SU￿eY {the"Companf} is a registered charty and a company limited by guarantee
The principal activity of Ihe Compariy is the provision of counselling services.
Directors and their Interests
The director5 who held Offi￿ at the end of the year V￿re as follows"
Hugh Bucknill.. Chairperson {Resigned)
Naomi Burger
Stephanie Calthropowen (Resigned)
Jo Cawthome
Clive Charig Chairperson
Amy Lewis
Nicola Ewins
Funmi Onamusi
No financial interests in the Company are held by the directors (Executive).
Small Company Disclosure
In preparing this report, the directors have taken advantage of the special exemptions applicable to
small companies because the Company meets all the criteria to be classffied as a small company.
Risk Management
A risk management policy is in pla￿, which formally identifies the major risks that the Company fa￿S
together with details on how these risks are being managed. Further details are available with our
business plan and quarterly reporting.
The Company is exposed to risk from non-collection of contributions from clients. The directors have
ensured that there are controls and procedures in place to collect contnbutions from clients and Ihis has
not been a signrficant issue in the current year_
The directors have ensured that we have maintained appropriate resetves in line with Charity
Commission guidelines.. retaining reserves to cover at least 6 months of expenses. The directors are
satisfied that current reserve levels represent an acceptably low level of risk of funds not being
available to pay debts as they fall due.

RELATE MID & EAST SURREY
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DIRECTORS, I EXECUTIVE'S REPORT (continued)
Operational report
For the year 2021122, Relate MNJ Surrey has chariged its name with effect from 1 st January 2022 to
become Relate Mid and East SU￿eY (RMES). The reason for the name change was to help clartfy for
clients and referring agencies alike the actual geographic coverage of the service it provides.
Once again, like most other organisations, RMES has continued to face a major challenge to its
principal business of providing locally based counselling and mediation services to people face to face.
The COVID pandemic and the subsequent series of full and partial lock-downs imposed by the
Government from 23rd March 2020 onwards ￿ntInued for part of 202112 to disrupt much tac&tO-face
working.
However the more recent lrfttng of restriLlions on work and social contact in person has enabled RMES
to resume an increasing proportion of fa￿ to fa￿ working at tts Iwo bases at Reigate and Epsom,
whilst face to face setvices were maintained throughout the year at schools and colleges wherever
possible within the n￿SSary Heatth and Safety guidelines.
The RMES charity shop has been closed for periods during the pandemic as required by lockdown
measures. Clearly the loss of shop income and reduction in service levels have had an adverse impact
on our income but RMES continued successfvlly to claim a variety of governmental supports, including
'furlough' for some staff costs, business rate repayments and grants from a vanety of other sources
where available. The RMES management team has implemented efficiencies in working methods
through the use of IT systems and also restructuring staffing arrangements to reflect current
requirements. The result of this is that Servi￿ have been maintained, albeit at approximately the 800/0
level. However in the latter part of 2021 and in the first quarter ot 2022, service levels have been
maintained only, and the planned increase in activity in the shop had not yet been achieved_ A
significant reinvestment in the shop to make it a more attractNe pla￿ for customers and volunteers
alike was prepared whilst negotiation of the extension of the lease for the shop premises look pla￿.
Overall, the resutt of these acb.ons has been the projected loss on the Annual Accounts has exceeded
the budgeted level for the Cu￿ent period. The difference is attributed both to Ihe shop income not
recovering to pr&pandemic levels, and to grants that were bid for but not received. The RMES Trustee
Board has recognised the considerable work of the RMES staff and management team in maintaining
the service in the fa￿ of continuing difficult trading. The outcome is that, with its longeT term financial
reseNes. RMES remains financially secure going forward but with a need to turn the finances around.
Relate Mid and East Sutrey has continue to play Its part as an independent Federated Centre in the
development of the Relate Federation and the Relate 'brand. It supports the National Relate
organisation bolh with its financial contribution as a member of the Federation and wrth advice and
aclive input as the national organisation g￿S through an extensive restructure. As Relate National has
a major input into staff training and staff and systems development al RMES, its ability to rn￿1 the
organisational needs of RMES is essents'al going forward. RMES has noted an improvement in its
ability to recruit trainee staff due to changes in the way Relate National arranges training for
counsellors. RMES recognises the value offered by the National organisation over a number of areas,
including the Practice Helpline. the Penelope IT system and Relate Mid & East Surrey has continued to
play a part in the development of groups working across the Federation to improve practs'ce.

RELATE MID & EAST SURREY
Our six Service Areas have been maintained in size and scope, and to support this we continue to
appoint and recrurt more counsellors along the supervisory team that plays such an important part
in the maintenance of service quality. Relate Mid and East Surrey is able to subvenl some of the direct
costs of its counselling services for those people who are Unab￿ to bear the full costs themselves, thus
facilttating access for the widest range of potential service Ltsers_
A further challenge that results from the signtficant rise from other organisations and prrvate
practitioners that offer their Servi￿ online. These setvices may Wst less than a Relate service, may
nol have the same overheads and may not n￿SsarI￿ be local - they may in fact based in other part
so the UK or abroad. RMES, in common wtlh other Federated Centres, wll seek to refine and promote
the benefits of face to face and localty based services for its clients.
The RMES Board of Trustees has undergone a number of changes of personnel in the period. John
Hill, Stephanie Calthrop-owen and Hannah Jenkins have resigned as Trustees. John Hill has however
become a Member, qualified through a signtricant contributton to the efficient operation of RMES and
also a substantial financial one. The Board had welcomed Alexis Abed, Funmi Onamusi and Nicola
Evans as newly appointed Trustees. The Board seeks regularly lo refresh its Trustee membership in
order to balance long-term e￿rIen￿ of the operation with new relevant sknlls. experience and a
variety of backgrounds.
The success of Relate Mid and East Surrey continues to rely heavily on the dedication of its staff,"
counsellors, supervisors, appointrnent secretaries. office staff. fvndraisers. and managers.. and on the
large team of volunteers that operates its charty shop in Woodhatch on which so much of its secure
funding is based. In addition, the time and resour￿$ offered by local businesses helps to maintain its
counselling centres to a high standard, properly resourced with IT equipment. The fortnightty
Newsletter illustrates the range and scope of the organisalion's activities.
Relate Mid & East Surrey has ￿SpOnded to the evolution of data protection and tts recent strengthening
through the General Data Protecb"on Regulations 2018 and is compliant with them.
We would like lo thank those who have supported us through grants. Our main sponsors include.
BBC CIN
. Community Foundation for Surrey
. Tesco Communty Giant
. Reigate & Banstead BC
Surrey County Council
. Waitrose
In addition, we received severnl smaller donations, which are all very important to us and the funds are
put to significant use at the Centre supporting vulnerable and less well-off clients.
On behalf of the Board
etc.
. Abigail Stokes
20ZI

RELATE MID & EAST SURREY
Statement of Directors, Responsibilities in respect of the Preparation of
Financial Statements and the Directors, l Executive's report
The directors are responsible for preparing the Directors, l Executive's report and the financial statements
for the financial year which give a true and fair view of the state of affairs of the Company and of the
income and expenditure of the Company for that period. in accordance with applicable law and
regulations.
In preparing these financral ststements the directors are required to..
Select suitable accounting policies and then appty them consistentty.
Make judgments and estimates that are reasonable and prudent.
Prepa￿ the financial statements on the going concern basis unless it is inappropriate to presume
that the Company will continue in business.
The directors are responsible for keeping proper a￿OUnting records which disclose with reasonable
accuracy at any lime the financial position of the Company and enable them to ensure that the financial
statements comply wtth the requirements of the Companies Act 1985 and the Charities Act 1993. They
have general responsibilty for taking such steps as are reasonably open to them to safeguard the assels
of the Company and to prevent and detect fraud and other irregulartties.
The accounts reveal reserves of £275,836 as of 31sl March 2022 compared to £319.308 as ot 316t March
2021. Our reserves have been rnaintained in a healthy posttion.
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RELATE MID & EAST SURREY
relate
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Relate Mid & East Surrey: Pllanagement Report
Objectives for 2021-22
In line with our business development plan, we have 7 main areas which each have their own overall
objectives with goals and strategies. This plan has of course been impacted by the Covid pandemic and
the resulting adjustrnents and developments have been included in this report.
1.Service accessibility
To provide a flexible service that meets the diverse social and working demands of its clients.
Remote working continued for the majortty of this financial year. In February 2022 we reopened both of
our centres lo face to fa￿ counselling. We now offer both in-person counselling from our two centres
as well as Zoom and telephone. The demand for in person counselling is much greater than Zoom.
2. Governance and Management
To continually strive to manage the operation to the highest stsndards of efficiency, integrity,
and transparency. being cognisant at all times of legal, Charity Commission and Relate National
requirements.
Relate Mid & East Surrey has continued to retain 8 trustees. At the end of this financial year Hugh
Bucknill remained as chair however he had resigned his posttion to step down in April 2022. The board
continues to meet four times a year. The Chair provides a fuller aGcount in this operational report.
3.Financial Management
To optimise income. control costs and manage financial risk.
Financial slabilily continues to be maintained however our reserves have decreased. As a charity, we
have been financially impacted by Covid_ Valuable income has been lost due to the closure of our
charity shop for a long period of time. In addttion. there has been the temporary cessalion of gift aid
contributions which have been difficult to apply due to the impracticalities of working remotely.
Furthermore we have seen offfice costs increasing. The charty shop income has slowly increased over
the past year towards pre-pandemic levels and there are plans to refurbish the shop interiors to
increase customer foottall and volunteers.
4.People and Organisation
To create, develop and motivate a team that is responsive to client needs and demands.
Recruitment and training are a slow process. and it is always a challenge lo keep this in line with
demand and this was exacerbated during Covid.
Free and regular Continuous Professional Development courses are offered to ensure our counsellors
are kept up to date with new developments in their work and to provide opportunities for our counsellors
to enhance their skills and abilities. This year, CPD'S were provided on the topics of Traumatic Birth,
Disordered Eating, Boarding School Syndrome. Course feedback questionnaires are disseminated after
each course. The feedback on our CPD courses is positive with regards to the quality of the course and
the knowledge af the trainer, who are etther intemal or external providers. Relate also offer a selection
of online CPD courses for all staff.
5.Service Development

RELATE MID & EAST SURREY
To develop and enhance the range of services offered to meet all aspects of relationship
conflicL
As previously discussed, due to Covid we have been able to enhan￿ our webcam services throughout
this period. We have experienced an overall 1.50k increase in our services during this period year on
year.
Our Couples Report (March 2021 April 2022) showed that our counselling servi￿$ have had a
significant impact on clients lives. The main reasons identified for couples attending counselling were
communication 181°A), and behaviour issues 1520A} such as managing conflict, their partners,
behaviours and arguments. 850/0 of clients identified that their issues were affecting their home life and
810/0 Stated their mental wellbeing was affected. After counselling 83°A of our clients said that their
situation had improved, and 720A stated their mental health had improved.
Our 2021-2022 report showed that following the counselling sessions 84°/o of our clients felt able to
cope with the difficU￿leS that they may have had in their relationships. 860A agreed they would return to
Relate in the future if they had any problems and 90°k of clients agreed that they would recommend
Relate to others.
Often our clients write an extra note in their final questionnaire, thanking a particular counsellor and it is
these comments which really explain how counselling has helped. These are some of the Gomments
from 2021-22..
"The whole process has been a very positive experien￿, from the inttial phone call to being provided
with a counsellor. My counsellor was very supportive and enabled me to move forward with my life"
"The Servi￿ I received has been ideal. It helped me through a situation and having someone to talk to
professionally has changed my lrfe from being mostly sad with a few moments of happiness to mostly
happy..
The general feedback frorn our YP counsellors is that Young people vtho have used our Servi￿ really
appreciate it and the data from our last Young Peoples report {21122) show that psychological distress
improved in 730/0 of cases be￿een the first and last session.
At the start of counselling 770h of young ￿Ople had moderate to severe psychological distress, but this
reduced to 590h by the last session. We also use a GBO (Goal Based Objectives) fom which allows the
young person, with the help of the counsellor establish what they want from the counselling and to set
achievable goals_ Following counselling 96% of these goals were at least halfway to being achieved,
with 310h achievedlalmost achieved. The goals set by the young people mainly focused around
managing their emotions including anger. anxiety and depression. Goals were also set in relation to
improving relationships with parents and family members by understanding situations and learning
coping strategies, and also finding ways to resolve issues within friendship groups. Other goals focused
on changing their attitude lo themselves, for example to be kinder to themselves, to be happy with who
they are, to be more confident and to talk more openly aboul trauma. Goals often focused on specific
events such as bullying, self-harm, bereavement and health issues that were impacting their lives and
they wished to have support for themselves.
We consistently make great efforts to improve the rneasuring of outcomes beyond using feedback
forms, qualitative and quantitative questionnaires for adults, young people, family, mediation, and sex
therapy. We also periodically survey staff. volunteers arid distribute client sutveys to assess our front of
house service.
6.Service Profile
To increase awareness of the services offered through pro-active promotion and key
partnerships.
Due to the previously long waiting lists, there has never been a strong rationale to market our Servi￿$.
However, with the decrease in the waiting lists we have invested in Adword campaigns to increase
traffic to our website and increase awareness of our services and we have seen this have a positive
impact.
12

RELATE MID & EAST SURREY
7.Federation Collaboration
To actively support the vision and mission sL*ements of Relate through information sharing,
insights, and ideas generation.
Across the Relate Federation regional management meetings occur monthly as well as ARCCO
(Association for Relate Centres Chief Offi￿rs). We meet monthly through webcam to discuss improving
practices and new ideas. There is now significant interaction and communication between the centres
and much more collaboration and help when required.
Annual service delivery
Annual summary of client hours delivered.
700CI
6(X)O
Mediation
5000
Life skills
40(X)
3WO
•psr
2000
F3mily
iooc
Iijjlll: jjj.
11:
YPC in schools
YPC in house
Adult relationships
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RELATE MID & EAST SURREY
relate
Treasurer's Report
The accounts reveal reserves of £275,836 as of 31 st March 2022 compared to £319,308 as of 31
March 2021. The financial year was hugely impacted by a complete change of working practices due to
the Covid pandemic.
We maintain a conscientious approach in our appeal to clients for donalions for the services they
receive. However, rt is always a struggle to support these specialist se1vi￿S and support the diverse
range of clients that we see. whilst not comwomising those Llnable to contribute by way of donation.
We are ever grateful to Epsom and Ewell Borough Council who continue to sponsor us by providing
accommodation in Epsom High Street, wrthout which our operation there would be ieopardized. A fuller
list of sponsors is shown at the end of this report.
Review for 2021-22
Overall, 2021-22 has seen a 14% decrease on reserves wrth a £43k deficit this year12020-21
£6k surplus).
Expenditure has increased during 2021-22 by £10k (2.7%).
Income has reduced by £27k {70h)
delivery of remedial couple's work and mediation remained similar £219k {2020-21 £218k)
School's work has increased to £68k (2020-21 £62k} School income covers the counsellor's
fees, with a minimum amount towards administration.
Grants have reduced to £33k (2020-21 £80k} due to reduction in support for impact of Covid
Our charity shop reopened although with reduced hours. income was £37k, Shop expenditure
was £25k,' net income £12k.
Our full cost of delivery is £91 per hour (2020-21 £85ph>
Planning for 2022-23
The impact of Covid on our service has remained signtficant, the losses encountered in the last year wtll
be mitigated through key developments of services and the reopening further and redevelopment ofthe
harity shop.
The transition to a digital service gave a consistent service for clients which is hoped will continue along
with the reintroduction of fa￿ to fa￿ therapy. Wrth the retirement of the CEO and the recruitment of
her replacement, it is hoped to expand the servi￿$ through to 2022-23. Although Digital has created a
competitive market, we are enhancing our marketing to ensure our visibility securing our future
Treasurer's Report - continued
Risks for the foreseeable future will include the
the downturn in client take up
the ability of clients to afford counselling fees.
loss of grant funding
loss of key counselling slaff
the charity shop reduced workin9 hours and support by local volunteers resulting in subsequent
lost income
Contingencies and consequences
14

RELATE MID & EAST SURREY
Counsellors, the supervisors. management and administration team quickly adopt new ways of
working.
Redeveloprnent of shop, both interior and management.
Schools continuing to give their students a¢￿sS to counselling and committed to futfilling their
current contract and paying for the Servi￿ of Young Peoples Counselling.
More dynamic working which could help expand our service. we w￿re previously reaching the
limit in our Gurrent offices.
Counselling being offered inhouse face to face in addition to online could suit many more
people. Flexibility in both options for dients who currently do not have a¢￿sS due to work, family, travel
and other limitations.
Many more people may need to ac￿SS our client bursary
Continued monitoring of client fees is required, to ensure that RMES offer a competitive service
without falling behind market conditions. with what our Counsellors receive for the work they do.
Recruitment and retention must remain a key priortty. RMES will continue to develop improved
ways for recruitment, wth in￿ntiVe schemes for the APEL facilty, along with conventional trainees.
There will be an investment in our internet profile, we hope this wll drive additional delivery of
services and marketing opportunities.
Income split 2021-22
Oient
SdwM)Isand ColleEes
- Mediation
4IGTrnts. DOna￿￿S and m
O￿rIty5hOp N￿Of expenses
Intsrest
- Other
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RELATE MID & EAST SURREY
Expenditure split 2021-22
WaBes: incl 5upeiviyon
Federation charges
PrÈmisÈs and office expenditure
500.IKK>
Summary resenies 1995-22
450,(M)O
Income
400,000
Expendr(ur
350,000
Reserves
300.000
250,000
200,000
150,IK
IOD,000
50.000
95969798990001020304050607080910111213141516171819202122
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RELATE MID & EAST SURREY
relate
the relationship people
INDEPENDENT EXAMINERS, REPORT TO THE MEMBERS OF RELATE MID & EAST
SuEu￿y
I report to the charity trustees on my examination of the accounts of Relate Mid & East Surrey I'the CornpanVI for the year
ended 31 March 2022
Responsibilities and basis of report
As the charivs trustees of the Company land also its directors for the purposes of company lawl you are responsiblè for
the preparation of the accounts in accordance with the requirements of the Companies Act 20061'the 21X)6 Act'l.
Having satisfied myself that the accounts of the Cornpany are not required to be audited under Part 16 of the 2006 Act and
are eligible for independent examination. I repori in respect of my examination of your charitys accounts as carried out
under Section 145 of the Charities Act 20111-the 2011 Acfl. In carrying out rny examination I have followed the Directions
given by the Charity Commission under section 145151 Ibl of ihe 2011 Act
Independent examinerfs statement
Since the Companvs gr055 income exceeded £250,(KK) your examiner must be a rnember of a body listed in section 145 of
the 2011 Act. I confirm that l arn qualified to undertake the examination because l am a member of the Institute ()f
Chartered Accountants In England and Wales. which is one of the listed bodie5.
I have completed my exatnination. I confirm that no matters have corne to my attention tn connection with the examination
EivinB me cause to believe=
accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act.. or
the accounts do not accord with those records.. or
the account5 do not comply with the accounting requirements of section 3% of the 2(KJ6 Act other than any
requrrement that the accounts Eive a 'true and fairf view which is not a matter consÈdered as part of an independent
examination.. or
the accounts have not been prepared in accordance with the methods 3nd principle5 of the Statement of Recommended
Prartice for accounting and reporting by chartties lapplicable to charities prepaiing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS10211.
I have no concerns and have come across no other matteTS in connection with the examination to which attention should
be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Davld C Craft FCA
The Cottage
2 Castlefield Road
Reigate
Surrey
RH2 OSH
Chades and Company Accountancy Limited
Dated-.
17

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Relate Mid & East Surrey
BALANCE SHEET
31 March 2022
Notes
2022
2021
Current assets
Debtors
35,194
262.992
36,684
308.119
Cash at bank and in hand
298.186
344.803
Liabilities- amounts falling due within one year
Credltors
122,3501
125.4951
Net current assets
275,836
319,308
Llabilttles- amounts falling due after one year
Creditors
Net assets
275.836
319,308
Funds
Unrestricted reserves
275,836
307,791
Restricted reserves
11,517
275,836
319.308
The c(>mpany wa5 entitled to exemption from audit under s477 of the Companies Act 2[￿)6 relating to 5rnall companies.
The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.
The dirertors acknowledEe thei¥ responsibilities for comptying with the requirements of the Companies Act with
respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance with the provisions applitable to Small companies
subject to the small companies reeime ènd in accordance with FRS 102 SORP.
Approved by the trustees on
2022 and sÉgned on its behalf by:
aive Charig
Chairperson
i.i.iJ
20

Relate Mid & East Surrey
NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 Mawh 2022
Accounting Policies
The principal accounting policies adopted. judgements and key source5 of estimation uncertainty in the preparation of
the financial statements are as follows..
Basls of preparation
These account5 have been prepared under the historical c05t convention with items recognised at cost or transaction
value unles5 Otherwise stated in the relevant notelsl to these accounts.
The accounts have been prepared in accordance with=
The Statement of Recommended Practice_. Accounting and Reporting by Charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 issued on 16
July 2014
The Financial ReportinE Standard applicable in the United Kingdom and Republic of Ireland IFRS 1021
The Charities Act 2011
The charity constitutes a public benefit entity as defined by FRS 102.
Going con￿rn
At the time the accounts were approved. the trustee5 have a reasonable expettètion that the chaiity has adequate
resources in order to continue for the foreseeable future. Therefore. the going contern basis of accounting has been
used to prepare these accounts.
These considerations take into account the impact that Cowd-19 has had on the charity. There has been 3 reduction in
counsellinE activity but thi5 15 improving and Zoom is working well as a means of conductton coun5ellin8 sessions. The
Trehaven ParBde shop wa5 also closed for some months with the subsequent loss of income. However, we have been
fortunate to receive a number of grants which have enabled us to cover our ongoing costs. The trustees have
therefore concluded that it is appropriate to continue to adopt the going concern basis in preparing these accounts.
Change of accounting policy
The accounts present a tiue and fair wew and no changes have been made to the accounting policie5 adopted.
Funds
General funds represent the funds of the chartty that are not subject to any restrictions regarding their use and are
available for application on the general purposes of the charity
Restricted funds are those monies re￿iVed by the charity which have been Eiven for a particular purpose. for example
the Children in Need Grant.
Income
Recognltlon of income
These are included in the Statement of Financial ActivitiÈs ISOFAI when=
the charity becomes entitled to the resources..
it is more likely than not that the tru5tee5 will receive the reWur￿.
the monetary value can be measured with sufficient reliability.
Grants and Donations
Gr3ntS 3nd donations are only included in the SOFA when the general income recoEnition criteria are met15.10 to
5.12 FRS 102 SORP.
In the case of performance related grants, income must only be recogniseil to the extent that the charity has provided
the specified goods or services a5 entitlement to the grant only occur5 when the performance related conditions are
mÉt15.16 FRS 102 SORPI
21

Relate Mid & East Surrey
NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 March 2022
Accounting policies Icontinuedl
Tox reclaim5 on donotion5 Gndgifts
Gift Aid receivable is included in income when there is a valid declaration from the donor. Any Gift Aid amount
recovered on a donation is considered to be part of that gift and És treated as an addition to the same fund as the
initial donation unless the donoi or the term5 of the appeal have specified otherwise.
Donated goods
Due to the hieh volume of low value donated goods for resale it is impractical to estimate the fair value Ithe amount
for which the asset could be exchangedl on re￿ipt. Instead. the value to the charity of donated goods sold is
recognised as income when sold. The prO￿edS from the sale are recogni5ed as'lncome fiom other trading activitie5.
in the SOFA.
Volunteer help
The value of any voluntary help ieceived 15 not induded in the accounts but ¢s described in the trustees, annual
report.
Incomefrom interest
This is included in the accounts when receipt is probable. and the amount ￿e1vable be measured reliably.
Expenditure and Liabilities
Expenditure is accrued as soon as a liability is incurred.
Governunce t7nd support CQ5ts
Support Costs have been allocated between governan￿ costs and other support. Governan￿ costs cornpiise Hll costs
involving public accountabilvty of the charity and its compliance with regulation and good practi￿.
Assets and Llabllltles
Debtors
Income tax recoverable and other debtors are induded at the amount due. p￿paYments are valued at the amount
prepaid. Cash at bank ènd in hand includes cash, and short-term deposits include short temi highly liquid investments
with a short maturity of three month5 or les5 from the date of opening of the deposit.
Creditors undprovlslons
Creditors and provi%ion5 are recogni5ed where the charity ha5 a present obligation arising from a past event that will
probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured
or estimated reliably. Creditors and provisions are recogni5ed at their settlÈment amount.
Financiglinstniments
The charity c)nly has financial assets and liabilitie5 of a kind that qualify as b35ic financial instruments. Basic financial
instruments are initially recognised at transacbon value and subsequently measured at their settlement value.
Reserve5 Poli
RMES Re5erve5 policy 15 to maintain funds to cover 6 months expenditure1£203kl. This is to protect the charity in
periods of downturn and to assist in providing servi￿$ for the finanaally disadwantaged. This policy will be rewewed
every year with the annual accounts.
22

Relate Mid & East Surrey
NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 March 2022
Accountin8 Policies Icontinuedl
Public Benefit
RMES purpose is to provide the public and local community with an easily acce55ible affordable coun5elling and
mediation service. This includes the delivery of Young Peoples Counselling in the School 5ettletllent. enabling a
confidential Service, in the hope5 of reducing rnent31 health issue5. RMES believe5 in stronger families and as such
providing a public service in helping build stronger communities.
Income
￿n￿StrICte Restrlcted
Fund5
Fund5
202Z
Funds
Funds
2021
Donations and legacies
Donations and gifts
Income tax recovery (Gift Aid)
Legacies
Grants
1.479
1,479
1,752
135
135
1.752
22,211
22,211
32.998
32,998
20241
59,917
80,158
Subscriptions and sponsorships
Donated goods. facilities and
services
other income from donors
Ibl
Char5table actlvStles
Counselling fee5
Mediation and consultantv
Receipts from
schDols/collegesl Locality
teams
Othei rncome
198,410
21.298
198.410
21,298
68,755
193.448
24,804
62,043
193.448
24.804
62.043
68.755
40
280 335
Icl
Other trading arti¥itie5
Charity shop income
Fundraising income and
Government support Covid
Other income - room hire
37,175
37,175
5,622
5.622
Imiestments
Interest
596
596
1.224
1,224
Totsl income
329 465
362 463
329 768
389 685
23

Relate Mid & East Surrey
NOTES TO THE FIN,INCIAL STATEMENTS
for ihe year ended 31 March 2022
Expenditure
Unrestricted
Funds
RestrKted Unrestrirted
2022
FuNds
Restrfcted
2021
nds
Funds
Charitable activities
Staff costs
273.032
59.561
32.998
306.030
245,162
53,358
14.510
59.917
305,079
53,358
14.510
Premises and office overheads
Relate Federation Central c05t
59.561
15.384
380 975
313 030
Ibl
Other trading activities
Charity Shop expenditure
Fundiai5ing costs
24,960
24.960
22,520
22,520
Total expenditure
372 937
335 550
395 467
Staff costs
2022
2021
Wage5 and 531aries
Social security cost5
Pension costs (defined contribution pension plan)
299.822
9,182
3.476
293.082
8,624
3,373
312.480
305.079
Average number of employees durlngthe year:
The parts of the charity in which the employees work..
FundraSslng
Charitable Activities
2022
2021
42
43
Governance
Shop volunteers
31
35
82
87
No employees received employee benefits (excluding employer pension costs) for the reporting period
of more than £60,0(K)
There were rio payments, excluding reimbursement of expenses incurred on charitable business, made
to trustees who comprise the Key Management Personnel in the year.12022.. £Nill
24

Relate Mid & East Surrey
NOTES TO THE FINANCIAL STATEMEwrs
for the year ended 31 March 2022
5 Debtor5
2022
2021
Gift aid recoverable
Trade debtors
35.033
32,834
Interest due
Prepayrnent5 and accrued
income adjustments
161
3,850
35.194
36.684
6 Cash at bank and in hand
2022
2021
Short term deposits
Cash at bank and in hand
165.266
189,812
118.307
97.726
262,992
308.119
7 Liabilities: amounts falllng
due within one year
2022
2021
Accruals
432
Other creditor5
22.350
25.063
22,350
25.495
8 Analysls of net assets by fund
Unre5trirted Restrlcted
Funds
Funds
Total Funds
Un￿StIl¢ted Restricted
Funds
Fund5
Total Funds
2022
2021
Current assets
298.186
298.186
642,989
333,286
11.517
Current liabilities
122.3501
122.3501
147,8451
125.4951
275.836
275,836
307.791
11,517
595.144
25

Relate Mid & East Surrey
NOTES TO THE FINANCIAL STATEMENTS
for the ycar cndcd 31 March 2022
Analysls of fund movements durfngthe year
2022
Bal blt
Income EXpendI￿r
Other Transfers
gainsl
Ilossesl
Bal ¢/f
1.4.21
31.3.22
Reserves
Unrestricted
307.791
329.465
1372.9371
264,319
Restricted
11,517
32,998
132,9981
11.517
319,308
362.463
1405.9351
275,836
2021
Bal b/f
Income Expenditur
Other Transfers
gainsl
(Josses)
Bal tlf
1.4.20
31.3.21
Reserves
Unrestricted
313.573
329.768
1335,5501
307,791
Restricted
11.517
59.917
159.9171
11.517
325,090
389.685
1395.4671
319.308
io
Fees for examination of the accounts
The independent examinerfs fees for exarnination of the accounts wa5 £43212021=£4321
li
Taxatlon
The charity is a registered charity and as such its income and gain5 falling within Sections 471 to 489 of the
Corporation Tax Act 2010 or Section of the Taxation of Chargeable Gain5 Act 1992 are exempt from corporation tax.
to the extent that they are applied to it5 charttable objects
12
Commitments
There were no capital commitments at 31 March 202212021=nill
26

Relate Mid & East Surrey
NOTES TO THE FtNANCIAL STATEMENTS
for the year ended 31 March 2022
13
Trustees and Related Party
Transactions
Trustees are considered to be related partie& None of the trustees have received any remuneration or
received any other benefits from an employmeni with Relate Mid & East Surrey or any other related entity.
Trustees and indiwdu31 liability Insuran￿ is covered under the Public ￿abIlIty section of our charit*s insurance.
No Trustees expense5 have been incurred.
14
Defined contribution stheme
Relate Mid & East Surrey operates a defined contribution pension scheme. The assets of the scheme are held
5eparatelv
from those of the ch3rity in an independently administered fund. The pension cost and charge represents
contributions payable by the tharity to the fund or to separate 5cherne5 in which employees are members
and amounted to £3.47612021= £3.3731
27

RELATE MID & EAST SURREY
relate
Ihe reldtior15hip people
RECOGNITION AND APPRECIATION OF SPONSERS
The Executive and staff would like to thank the followtng people and organisalions for their support and
donations during the year.
Community Foundation for Surrey - Emergency Coronavirus Fund
Community Foundation for Surrey- Laptops
Coronavirus Job Retention Scheme
Epsom & Ewell Borough Council
Government Community Support Fund
Reigate & Banstead BC discretionary grant
Reigate & Banstead Borough Council
Surrey County Council
Tesco Bags of Help
Wailrose Caterham Community Matters
All other people who gave their lime freely in support of Relate Mid & East Surrey
28

RELATE MID & EAST SURREY
relate
the reldfionship people
INFORMATION
Relate Mid & East Surrey offers 6 key services in Epsom & Ewell. Mole Valley. Reigate & Banstead and
Tandridge.
Relationship counselling {adults)
Sexual Therapy (PST)
Young Peoples Counselling (YPC) for young pEople aged 11 to 21
Family counselling
Education & Learning
Mediation
Service Quality
All our practitioners are Irained and supervised, and we work to Relate service specification standards. We
work to Relate National Federation and BACP code of ethics. All our work is monitored, and we obtain
feedback from our clients who consistently rate the Servi￿ highly in respect of our capacity to increase their
understanding and make positive changes in their relationships.
Epsom and Relgate's counselling hours are:
9am - 10pm Monday- Thursday
9am- 2pm Friday
9am- 1 pm Saturday
Telephone".
Reigate
Epsom..
Addresses:
Reigate..
Epsom:
Charity Shop
Relate Mid & East Surrey Charity Shop, 2 Trehaven Parade, Woodhatch, Reigate, RH2 7LL
Opening times 10am4.30pm Monday to Friday and 10am-1pm Saturday
01737 245212
01372 722976
44c Church Street, Reigate, Surrey RH2 OAJ
92b High Street, Epsom, Surrey KT19 8BJ
Schools & Colleges we offer counselling and courses In:
The Beacon School {Disconlinued)
East Surrey College
Epsom and Ewell School
Howard of Effingham School
Oxted School
Reigate College
Warwck School
For further details please visit our web site
www.relate-mid-surrey.co.uk
29