BARNET REFUGEE SERVICE
Ua New Citizens. Gateway
(Company Ilmlted by guarantee no. 05243696
registered charity no. 1107966)
REPORT AND FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Report and Accounts
KNOX CROPPER
chBflBfed 3ccc,u nlants

BARNET REFUGEE SERVICE
{Company limited by guarantee no. 05243595, registered charity no. 1107965)
REPORT AND FINANCIAL STATEMENTS
For the year ended 31 March 2024
CONTENTS
Page
Board of Trustoes's rnport
Indopendent Audltors, Report
15
Statement Of Flnancial Activitl•s
18
Balance Sheet
19
Cash Flow Statement
20
Notes to the finan¢lal Stataments
21

BARNET REFUGEE SERVICE Itrddlng as NEW CITIZENS, GATEWAY- NCGI
TRUSTEES, REPORT
For the year ended 31 March 2024
The trusle8s who ar8 also directors of th8 charity for the purposes of the Companies Act 2006, present
thair report with the financial statements of the charity for the period 1 April 2023 to 31 March 2024. The
trustees have adopted the provisions of AcGounting and Reporting by Charities.. Statement of
Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1
January 2019).
OBJECTIVES AND ACTIVITIES
Charltablo Objects
The charity's objects, as defined in the Memorandum of Association are:
1. To preserve and protect the physical and mental health of those who are seeking asylum or
who are granted refugee status and their dependents living, working or studying (temporarily or
pemanently) in England and Wales (hereinafter, the 'Beneficiar￿S.).
2. To advance the education and training of those persons defined in Object 1 ag B•neficiarias,
3. To advance the education of the public in general about the i88ue8 relating to refugees and
those seeking asylum.
4. The relief of financial hardship to those per80n8 defined in Object 1 as Beneficiaries.
5. The provision of facilities for recreation or other leisure time occupation with the object of
improving the condition8 of life of those persons d8fined in Object 1, who have need of such
facilFties by reason of their youth, age, infirmity or disablement, financial hardship or social and
economic circumstances.
Our Vlsion
All refugees to be welcomed, safe, respected, and resettled.
Our Mlsslon
New Citizens, Gateway (NCG) provides holistic support and services which enable the inclusion of
those seeking and getting protection in England and Wales and to access their full pot8ntial as equal
participants in UK life.
The focus of our work is to improve the quality of lrfe, and promote the physical, social and mental well-
being, of refugees and people seeking asylum who live, work or study in the UK. We also help to reduce
health inequalities, and social and economic exclusion and enable positive integration and personal
independence of these people.
Our Valuas
Inclusive
We believe in equal voice, equal opportunty, equal rights, and fairness for everyone. Being client-18d
and culturally sensitive is core to being inclusive.

BARNET REFUGEE SERVICE {trading as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
ectful
We treat everyone with kindness, empathy. openness and honesty. Active listening is the first step. This
includes how we engage with clients. staff, volunteers and everyone we engage with. It is part of our
professionalism.
Collaborative.
We believe in partnership. Working together results in better plans, decision-making and solutions. Vve
work together intemally and externally with other stakeholders for the best P088ible outcomes for our
clients.
rin
We believe in enabling people to solve their drfficulties and give them more participation in the Solution
and hence develop the skills, experience and confidence to solve future problems
Our Strateglos
The strategies we use as the focus of our work are:
1. Our Holi$tlc Approach whereby we consider the many factors affecting a refugee or asylum
seeker including knowledge of the UK, language skills, financial resources, social factors,
physical and mental health and levels of confidence rather than just the immediate issue being
presented. Our Holistic Approach to serving refugees and asylum seekers r8cognises that
these people's issues must be treated in the contexi of the whole person.
2. cO￿rdInation with other support services and charities in the sector. Through this approach.
we recognise and make use of the strengths of the other organisalions working in thi8 Sector
so that we work together towards our common purpose of supporting refugees and asylum
Seekers.
3. We shape our services based primarily on on-the-ground demand. We believe that working
with our clients in the development and delivery of our services is the best way to understand
their needs and how best to support them.
Signlflcant actlvltl08
We developed our services b888d on the health needs of our clients and on an "Integrated Holistic
Model of Support.. This model acknowledges the whole person and all their physical, social, emotional
and spiritual needs. The majority of refugees and asylum seekers are suffering from depression and
Post Traumatic Stress Disorder due to their past experiences. In addition, language barriers, financial
difficulties and povety, homelessness or poor accommodation, cultural barriers and lack of employment
were the main factors hindering them from rebuilding their lives and achieving their full potential.
Our Holistic Model of Support provides a range of activities all under one roof. Our main areas of activty
are:
Advice & Guidance.
We provide advice, information and support to refugees and asylum seekers on a variety of
issues, promoting equal access to seprfices, particularly health. We also provide emergency
food and cash support when circumstances require it.

BARNET REFUGEE SERVICE {trading as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For tho yaar ended 31 March 2024
Multi-Lingual Counselling Service & Emotional Support
NCG is a registered member of the British Association for Counselling and Psychotherapy
(BACPI and we provide a multi-lingual professional counselling Service to support the many
people coping with the effects and trauma of war, perseculion, loss and dislocation.
We have a dedicated counselling project for Ukrainians, providing one-on-one mental health
support in their native language.
We also provide a range of theiapeutic aGtivities including our gardening project, our
Women's Group, psycho-educational workshops {IAPT), yoga, mindfulness, arts and drama
our Mother & Toddler's Group and residential retreats.
Integration Support.
We strongly b81i8V8 that int8gration 18 crucial for r8fug888 and asylum seekers affecting both
individuals and the host communities. This prc¢kss is essential for fostering inclusive, resilient,
and thriving socielies where all members can contribute and benefit.
The majority of our programs focuse on enhancing integration and combating isolation through
V8rious initiatives, including volunteering, ESOL classes, citizenship workshops, group
activities, and collaborations with community members, such as faith groups or schools.
Engaging refugees in our volunteer program, where they work alongside native volunteers.
helps build their confidence, employment skills, and languag8 proficiency, offering a positive
route to integration. Each year. approximately 50¥0 of our volunteer8 come from refugee
backgrounds, working closety with clients and native-8peaker volunteers.
Refugee Youth Wellbeing and Support
We support young refugees and asylum seekers aged 11-25, many of whom 8r8 in the UK
without their families. Our goal is to help these young individuals reach their full potential
through person81ised one-to-one support, sports activities, volunteering, social clubs, English
language classes, summer and holiday programs, youth leadership opportunities, and 8cce88
to individual bilingual counselling. We work closely with social services, schools, colleges, and
supported living accommodation providers to ensure comprehensive support.
Destitution Support
Destitution is a Significant issue among asylum seekers. They often endure months or even
years awaiting the resolution of their asylum claims, during which time most are barred from
working and receive little to no financial assistance. Consequently, th8se individuals must
depend on charities and their sparse social ne￿orkS to suNive. Since 2006, we have been
operating a Drop-ln service to support destitute asylum seekers by providing them with food
parcels, clothing, and supermarket vouchers.
Support to Other Organisations
We also assist local government organisations, including the NHS, housing, w81f8re, and other
agencies. Our support helps these organisations reach and communicate with refugees and
asylum se8kers wrthin their communities, using their native languages and in a culturally
sensitive manner.
Supporting Asylum Seekers Placed in 5 Hotels across Barnet
In collaboration with Barnet Council and the Persian Advice Bu￿au, we have been supporting
over 2,000 asylum seekers placed in five hotels across Barnet by the Home Offi￿. This
includes daily drop-in outreach services and ongoing support from our office in Colindale.

BARNET REFUGEE SERVICE (trading as NEW CITIZENS. GATEWAY - NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
Public Beneflt
London and its neighbouring counties are home to a significant population of refugees and asylum
seekers from diverse communities, including Somali, Ukrainian. Iranian. Afghan, and various African
groups. Many are young individuals and unaccompanied minors who have fled their countries due to
war, torture, or persecution, enduring perilous journeys to reach the UK.
Upon arrival, they often face social exclusion due to mental health issues, homelessness, poverty.
limited und8rstanding of British customs, and language barriers. The traumas from their home countries
and the challenges of adapting to a new lrfe in the UK contribute to widespread mental health issues.
Additionalty, obstacles such as lack of work experience, diminished self-confidence, and language
def￿lenCieS hinder their employability.
We strongly believe that it is crucial for both their well-being and the welfare of the broader community
to support their successful integration into UK society. By addressing their unique needs and providing
necessary assistance, we can foster a harmonious and inclusive environment that benefits everyona
involved.
Our Holistic Mc4Jel of Support embodies a comprehensive approach that addresses the physical,
psychological, and social needs of individuals. At NCG, our clients are at the centre of everything we
do, and their unique needs guide our activities. As a frontline support service, y￿ are fully dedicated to
assisting refugees and asylum seekers throughout their entire journey. We offer a variety of xtivities
and inrtiatives to provide essential assistance and guidance during these challenging times. Our
unwavering commrtment to creating a safe and inclusive environment drives our mission to empower
and uplift those in need.
Apart from offering direct support to refugees and asylum seekers, we also assist local government
org8nis8tions, including the NHS, housing, social services, Job centres, and other agencies. Our role
is to help these organisation8 effectively connect and communicate with refugees and asylum seekers
wrthin thelr communities, ensuring that information is conveyed in their native languages and in a
culturally sensltive manner. By acting as a crucial communication bridge, we help reach OLrt to
individuals who might otherwise feel isolated and difficult to access.
In addition to our other services, NCG places special emphasis on delivering youth activities tailored for
young refugees and asylum seekers, including unaccompanied minors and those with mental health
issues. These youth8 often struggle with isolation, language barriers, cultural differences, and ev8n
hostility, making them susceptible to marginalisation and potential involvement in criminal activities. To
address these challenges, we provide mental health 8UPPOrt, psycho-social support, and advocacy for
young refug888. Our main objective is to enhance their self-confidence and self-este8m while opening
up pathways to various opportunities. The youth represent the future of a nation, and our ultimate goal
is to empower these young individuals, enabling them to actively and positively engage in mainstream
UK life and leading them towards a secure and fulfilling future.
In addition to addressing the practical needs of our clients, our services are Signif￿antlY centred around
supporting refugees as they strive to integrate into their local communits-es and rebuild their lives. A
fundamental principle guiding our service delivery bs our strong belief in the positive impact refugees
can make, both within our organisation and in our cutturally and ethnically diverse society.
By helping refugees rebuild their confidence and seamlessly integrate into UK life, we enhance their
opportunities to rebuild their lives and become active contributors to UK scriety. This, in turn, leads to
significant contributions to the ￿onoMY and enriches the cultural diversity of our broader society.
Ultimately, the entire UK communiiy benefrts from this outcome.

BARNET REFUGEE SERVICE (tradlng as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
STRATEGIC REPORT
Achievement and Perforniance
During 2023-2024, NCG remained committ8d to providing comprehenstve support services for
refugees and asylum seekers. Through a range of ¥tivities under our holistic model of support, we
assisted over 5800 individuals, making a meaningful impact on their lives and fostering a sense of
hope and belonging. Thè following report highlights some of the Signif￿nt outputs and impacts of our
work during this period:
Advlce, Informatlon & Guldance:
In 2023-24, we supported over 5,200 individuals through both our advi￿ and outreach services,
addressing 21,845 inquirie6. Our dedicated team of advisors played a cruc￿1 role in assisting
refugees and asylum seekers on their path to a better future. Throughout the year, we provided
personalized advice. infomiation, and guidance to over 1,622 clients, showcasing th6 effectiveness of
our advisory services in meeting the divetse needs of those we serve. Additionally, NCG proved to be
a reliable resource, handling an impressive 9.450 inquiries from individuals seeking assistance and
Clarity through our 8dvice team. Our cornmitment to expanding our reaGh and impact was further
evidenced by the onboarding of 692 new clients seeking advice-only services.
Contlngency Hotels Outreach Initlatlves:
In addition to our primary advisory services, NCG'S outreach team made commendable efforts to
extend support to asylum seekers housed in three hotels in Bamet for another year. Throughout the
year, we maintained regular on-site consultations, offering a welcoming 8nd accessible environmant
for asylum seekers in these hotels to seek assistance 8nd guidance. The outreach team's dedication
and commitment were evident in the substantial number of visits thay conducted. Altogether, we
facilrtated Over 3578 visits across the three hotels, addressing more than 12395 inquiries from asylum
seekers in these temporary accommodations.
Bilingual Counselllng
During the 2023-24 year, our Counselling Team, consisting of 23 skilled bilingual counsellors,
including both $8asoned professionals and trainees, provided culturally sensitive counselling and
psychological assistance in clients, native languages. This inclusive approach ensured access to
couns811ing serVI￿S in a diverse array of languages, such as Albanian, Arabic, Bengali, Dari, English.
Farsi. French, Gujarati, Hindi, Kurdish, Pashto, Punjabi, Somali, Turkish, Ukraini8n, and Urdu.
Throughout the 2023-24 period, the bilingual counselling service received 497 referrals for indrvidual
psychological support. The sources of these referrals were: 34 % from NHS IAPT Services, 42% from
other organisations (including NCG), 9°/0 from GPS, 8 % from Social Prescribers. and 70kn were self-
referrals. Among these referrals, 62 clients were funded under IAPT one-t04)ne counselling.
A total of 258 clients attended an assessment session. The counselling service delivered
approximately 2628 bilingual counselling sessions to 219 clients who completed their course of
treatment.
The completion rate for our clients was 85%. meaning our dropoLrt rate is 15%, which is significantty
lower than the national dropout rate of 62%, as reported by NHS D￿lIa1 in the IAPT annual report for
2022123.

BARNET REFUGEE SERVICE (trading as NEW CITIZENS. GATEWAY - NCG)
TRUSTEES. REPORT
For the year ended 31 March 2024
After completing 12 sessions of counselling, data from the PHQ-9 and GAD-7 indicated a significant
improvement in clients, mental health and well-being, with a recovery rate of 54Oh, compared to the
national IAPT recovery rate of 49.9¥0 in 2022-23. Notably, the recovery rate increased from 41.6%
after 6 sessions to 54 /0 after an additional 6 sessions.
IAPT Psycho-Educatlonal Workshops
The IAPT service Step Two offers low-intensity psychological support for individuals experiencing mild
to moderate levels of depression and anxiety. Over the past year, we registered 450 participants and
onducted 34 workshops attended by 424 individuals. These workshops covered a broad range of
topics, including PTSD, self-care, sleep managem8nt. 8elf*steem, OCD, and coping with grief and
depression, and were conduct8d in Farsi, Arabic, Turkish, and English. The primary goal of these
workshops was to help clients gain a better understsnding of mental health conditions and to equip
them with essential coping tools evaluation of this service confirmed the majority of the 424
participants who completed the fomi found the workshops useful for managing their mental health and
improving their coping skills.
ESOL Class0$
During the 2023-24 temi, with the support of 18 dedicated ESOL teachers and 4 teaching assistants,
we offered informal ESOL classes both in person and online to a total of 252 students at levels
ranging from Pre-Entry to Entry 3. To evaluate the effectiveness of our ESOL classes, we conducted
o impact suNeys focusing on the classes, impacl on students, knowledge, skills, and confidence.
The results of both surveys were overwhelmingly positive, showcasing the dedication of our volunteer
teachers and the success of our current practices.
Trlnlty ESOL Classes: Alongside our standard ESOL curriculum, we have proudly Served as an
accredited centre for Trinty College ESOL since 2017. Through this program, we conducted 10 hour8
per week of hybrid ESOL sessions tailored for 24 refugee students. These sessions culminated in the
Trinity exam, which 19 students took and all passed. We are thrilled to report a 100°/0 8uccess rate for
this initiative.
Volunteorfng
During 202>24, we had a pool of 116 registered volunteers. with 72 actively participating, including
both new and existing members. Of these, 61 engaged in a variety of activitie8 across various
projects on a weekly basis.
The program showcased a holistic approach by providing a broad spectrum of opportunities, such as
advice, campaigning and lobbying, ESOL, Mums and Tots group, counselling, women's group, youth
group, gardening, mental health and well-being workshop facilitation, admin, interpreting, food and
clothes parcel collection and distribLrtion, organising events, and service evaluation. This wide range
of activiti88 highlights the programme's effectiveness in addressing the distinct needs of the refugee
and asylum seeker communrty.
The assessment of NCG'S Volunteering Programme for 2023-24 highlighted its effectiveness and the
positive impact it had on both the organisation and its volunteers. By utilising the commitment and
experts'se of its volunteers, NCG effectively assisted refugees and asylum seekers, fostering their
social integration and empowerment. Volunteers expressed high levels of satisfaction. appreciation
for the support they received, and a willingness to recommend the programme, all of which
highlighted the programme's quality and NCG'S abilty to create a nurturing and fuSfilling environment.
The programme's success 15 further evidenced by the specific benefrts experienced by refugee
volunt*rs, including enhanced employability skills, improved scKial integration, and incre8s&J

BARNEf REFUGEE SERVICE (trading as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
empowernient during their transition to paid employment. NCG'S ccmmitment to making a lasting
difference in the lives of refugees and asylum seekers through volUnt￿rIng is apparent in these
positive outcomes.
We arn proud to report that during 2023-24. our dodicated volunteers contrlbuted 2.754 hours
to support NCG, equivalent to 1.5 fulbtlme positlons.
Pald Employment Transltlon: It is remarkable that NCG'S assistsnce went beyond volunteering, as
the organisation helped 8 individuals secure paid employment during the evaluation period. This
accomplishment showcases the concrete results and practical influence of NCG'S initiatives. The
successful transition of volunteers into paid roles highlights the programme's effectiveness in fostering
professional development and offering avenues for individuals to enhance their situations
Refugee Youth Wellbeing and Support
During 2023-2024 our Youth Wellbeing Project has demonstrated it8 commitment to supporting the
well-being of refugee and asylum-seeking young people, particularly those who have experienced
trauma, abuse, and neglect. The project aims to enhance the overall health and welkbeing of these
young individuals by providing opportunities for support, socialising, confidence building, and integration
into the IC￿al community. Through various activities, such as weekly social ¢lub8, youth counselling,
football clubs, ESOL classes, youth volunteering opportunities, youth outings, and school holiday
activities, the project aims to empower young people, build their confidence, and help them realize their
full potential.
Over the past year, the Youth Wellbeing Project has expanded its services and taik)red activities in
consultation with young people. During the reporting period from April 2023 to March 2024, the project
served over 160 young people and received 104 new referrals. A total of 220 different sessions were
delivered, with a combined attendance of over 1.756. To asse8S the impact of the project. four
evalu8tion surveys were conducted at the end of each quarter, in June 2023, September 2023, January
2024 and March 2024, which w&re sent to all Currently active young people on the project.
An overwhelming 96.20A of the respondents said they had seen positive outcomes from joining the NCG
youth activitl8s. These included f881ing happier, having fun, learning new skills. making new friends,
reducing loneliness, making a positive impact on their community, and improving Eng118h language
skills.
Furthermore, 94.60/0 of respondents indicated that being part of the project's youth club had improved
their overall physical and mental well-being, by giving of 3, 4 or 515 to the survey question. This feedback
highlights the positive impact the project has had on the well-being of young people, addressing their
emotional n8eds and fostering a supportive environment.
The Youth Team has successfully implemented their evaluation plan during this reporting period. Their
key measurement objectives included improving health and well-being, enhancing young people's
engagement, increasing social skills and knowledge, and identifying mechanisms of change.
Youth Counsalllng Project
The Youth Counselling Project, implemented between April 2023 and March 2024, aimed to provide
weekly counselling sessions to young refugees and asylum seekers in their own native languages. A
total of 39 referrals were received during this period, out of which 21 received counselling sessions, and
13 completed their sessions. To assess the impact of the Youth Counselling Service, participants were
asked to rate their mentsl well-being using the Warwick-Edinburgh Mental Well-being Scale
IWEMWBS) before and after the completion of their counselling sessions. The PrelPost ratio. which
represents the average welkbeing score before and after counselling, showed an initial average score

BARNET REFUGEE SERVICE (tradlng as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
of 36. which increased to 50.5 after the ccffipletion of the 12 counselling sessions. Notably. all but one
participant demonstrated an improvement in their well-being scores from pre-counsellirKJ to post-
counselling, indicating a positive change in their mental well-being.
Overall, the Youth Counselling Project achieved positive outcomes in tems of improving the mental
well-being of the young individuals who participated in the counselling sessions. The increase in
average well-being scores from pre-counselling to post-counselling indicates the project's Success in
positively impacting the emotional and psychological state of the participants. Furthermore, the majority
completed their sessions. demonstrating the commitment and engagement of both the participants and
the project's counsellors.
Gardenlng Project
In an inspiring and transformative initiative, our Ecotherapy program (Sowing Seed8) offers refugees a
profound path to healing from trauma and stress, enhancing their mental well-being. This unique
approach allows them to reconnect with their cultural heritag8 through traditional gardening practices
and the Cultivation of familiar plants and crops from their countries of origin.
Between April 2023 and November 2023, we organised a total of 49 gardening sessions as part of this
project, including 15 sessions dedicated to cooking in the garden. These sessions welcomed the
participation of 135 individuals, 38 of whom attended regularly.
To evaluate the impact of our program, we randomly selected 38 participants who had completed at
least 6 gardening se3sions and invrted them to fill out an evaluation questionnaire The insightful
response8 we received highlighted this activity. 96°h reported the positive impact of this activity on their
mental wellbeing.
Jasmlne Women's Group
We have concluded yet another successful year in fulfilling its mlsslon of offering a secure envlronment
for refugee women to foster friendships, engage in social activities, and seek solidarity Wlth those who
share similar lrfe experiences. The evaluation of the group's aclivities from 2023 to 2024 unveils positive
results for Its members. Throughout this timeframe, 72 women from 13 nationalities actively engaged
in 39 sessions. In order to gauge the infiuence of joining the Jasmine Women's Group on participants,
welfare, a survey was conducted to randomly select attendees.
The pre-post evaluation, which measured participants. scores before joining the group and after nine
months of actNe involvement in diverse activities, brought to light several significant findings. According
to the evaluation findings, it is evident that the Jasmine Women's Group has effectivety achieved its
goal of offering a secure and inclusive environment for refugee women, aiding them in adapting to
unfamiliar surroundings and enhancing their standard of living. The education81 workshops and
capacity-building 8xercises taibred to the needs of refugee women have had a beneficial influence on
their social assimilation, welfa￿, and individual growih. These findings confirm the effectiveness of the
group's approach and highlight the importance of such initiatives in promoting the overall welfare of
refugee women.
Additlonal Actlvftles: NCG offers a variety of small projects and activities. including yc¥Ja, art therapy,
group work. outings, citizenship sessions, mums & Tots group, and fundraising for individuals and
families, food bank. destitution support etc.
Stren
thenin
Collaborations and Infl
ncin
Poli
In line with our five-yeaf Strategy, we collaborate with other agencies to Influen￿ government policies
and public narratives, aiming to improve the protection of refugees and asylum seekers. We understand
that influencing government policios is often a long-term process, so we￿e joined forces with various

BARNEf REFUGEE SERVICE (trading as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
groups to amplify our clients, voices and drive policy changes. We plan to strengthen this collaboration
further, believing that sustained cooperation can create a formidable team that policymakers are more
likely to haed and support.
To achieve this goal during 2023-24, we continued building relationships and expanding our existing
collaborations, reaching out to potential partners and establishing new connections through meetings,
ne￿OrkIng events, and introductions by mutual contsct8. The strength of Ihese relationships will
detemiine the success of our collaborative efforts. Our CEO plays a crucial role, consulting with
policymakers from Barnet Council, the NHS, the GLA, and others. We further developed these
engagements by holding additional meetings with policymakers and those influencing policies i.e. Kings
Fund, universities, researchers providing testimonies, and engaging in direct lobbying efforts to promote
our desired policy changes. We also identified and engaged with more key stakeholders, including
government officials and regulatory bodies.
Recognltlon of NCG Achlevomonts:
Cu8tom•r Satl8factlon Survay
To gauge our clients, satisfaction levels, we conducted a survey across various projects and activities.
The overall average satisfaction rate for Ihe entire organisation 18 840/0. D8tailed explanations can be
found in our annual evaluation report published on our webslte. This high sat18f8Ction rate
demonstrates our commitment to delivering quality services and meeting our clients, needs effectNely.
GSK Impact Award 2023
We are proud to announce that New Citizen Gateway ha8 been honoured with a prestigious national
award for its exceptional efforts in supporting the physical and mental well-being of asylum seekers
and refugees in London. Our dedication and commitment were recognised through a rigorous
selection and assessment process, where we emerged as one of the 10 winners among more than
400 charities from aGross the UK. This esteemed recognition came through the 2023 GSK IMPACT
Awards, delivered in partnership with The King's Fund. Now in their 26th year, these awards are
hallmark of excellence in the charity sector, celebrating the remarkable work of small and medium-
sized charities dedicaled to enhancing the health and wellbeing of people throughout the UK
Fundral8lng actlvltles
At NCG, the CEO holds primary responsibility for fundraising, wilh a strategy agr88d upon by the
Board. The CEO, along with other staff, executes fundraising activities. NCG aims to meet rts funding
needs through various funding bodies. Over the past y8ar, the Trustées decided to provide additional
support to the CEO by outsourcing Some of our fundraising initiatives.
NCG secures the largest portions of its funding from trust funds and national and local government
awards. We also receive contributions from private donors, local businesses and organizations, and
the general public. In 2023124, we continued to diversrfy our fundraising activities, involving more
personnel and focusing on securing unrestricted funding and building our ￿Serves.

BARNET REFUGEE SERVICE (trading as NEW CITIZENS. GATEWAY - NCG)
TRUSTEES, REPORT
Forthe year 8nd8d 31 March 2024
FINANCIAL REVIEW
Financlal posltlon
The financlal statements for the yoar Is set out on pages 18 - 31.
The charity returned a surplus of £43,439 for the year {2023- £28,569) and the Income for the year
was £891,066 {2023.. £1,007,719)
Principal funding sources
B8met Integrated Care Boards (ICB)
Bamet Council
Children In Need
Greater London Authority-The Violence Reduction Unit (VRU)
John Lyons Charity
City Bridge Foundation
The Mercers Foundation
Betty Messenger Foundation
Henry Smith Foundation
Reserves pollcy
Inherently there is a degree of judgment involved in identfying risk5 faced by the Charity and in
establishing the appropriate level of reserves that the Charity should maintain to mitigate these risks.
The level of free unrestricted reserves maintained by NCG is determined by balancing the nead to
address the immediate and considerable needs of refugees and asylum seekers in the London area
against the need to have adequate resources to manage our way through unexpected financial
challenges, while at the same time ensuring that we do not retain Incom8 for k)nger than required.
The policy also provides parameters for future strategic plans and contributes towards decision-
making.
The NCG Policy for free reserves is 3 months of operating expenditure. Our 12-month operating
expendiiure at March 2024 is £847,627. At March 2024, the charity had free unrestricted reserves of
£220,841 and designated reserve of £192.490 which has been earmarked for specific charitable
projects that will be carried out in 202425.
Volunteers
During 2023-24, we had a pool of 116 regist8red volunteers, with 72 actively participating, including
both new and existing members. Of these, 61 engaged in a variety of activities across various
projects on a weekly basis.
Volunteers are crucial to the success of all our programmes, particularly in the areas of ESOL, and
some services which are wholly led and managed by volunteers such as Mother and Toddler Group,
Women's Group, Peer SupportlBefriending, Gardening and Emergency food parcel support. We are
also supported by volunteers in the areas of Advice, Counselling, Interpreting. Youth group, and office
administration.
io

BARNET REFUGEE SERVICE (trading as NEW CITIZENS, GATEWAY- NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
Future plans
The trustees and the executive have undertaken a review of the charity systems and processes and
made sure that they are fit-for-purpose for the size of charity that we have b8come. This included a
refresh of the Vision, Mission, Values and Ambitions to align with today's environment.
The organisation remains focused on providing the holistic suite of support 8eniices to refugees and
people seeking asylum, and to supporting local government organisations to reach and communicate
with these communities. Specific changes that we will implement over the next 5 years are as follows
1. For NCG to be more client-led.
Larger representation of our client groups in our Board, senior management, staff and
volunteers.
To engage more with our client groups (refugees and those people seeking asylum) to
plan, design, develop, deliver and evaluate services in line wrth their identified priorities.
2. To further develop our holistlc model of support.
Evaluation of NCG'S holistic model, how it is delivered in practice and it's impact
3. Establlsh NCG as one of the most trusted organisations in youth work. We wlll do this
through..
Holistic r88pon88 - to be response to our client's whole-person n88ds
Knowledge- further develop our understanding of the needs of our clients and have the
skills and expertise to deliver
Capacity - ca88-worker8 and trained experianced youth worker8 a8 Staff
Presence & Partnership - further collaborate with like-minded organisations and mora
actively engage with London youth network8 including schools and colleges
4. To work in collaboration with other agencies to influence government policies and public
narratives for improvement in protection of refugees and those people ¥0oking asylum.
Expand and develop our digital presenc8
More active engagement and participation in sector networking and campaigns
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governlng document
The charity is controlled by its goveming document, a deed of trust, and constitutes a company limited
by guarantee, as defined by the Companies Act 2006. The charity is therefore governed by a
Memorandum and Articles of Associatb?n. The directors of the company are also trustees of the
charty. Eligibility for membership ofthe charity and membership of the board of trustees is governed
by the Memorandum and Articles of Association. There are no restrictions in the governing document
on the operation of the charity or on its investment powers, other than those imposed by general
charty law.
The methods adopted for the recrultment. appolntment, Induction and tralnlng of new
Trustees:
Potential trustees are nominated by a current trustee or a member of NCG (membership of at least
one year) nominating someone for election at the AGM. The Board may also co-opt a new trustee.
An induction procedure is in place for new trustees which identifies the reading materials to be
provided to new trustees upon appointment and the trustees and other key staff to meet.
11

BARNET REFUGEE SERVICE Itrading as NEW CITIZENS, GATEWAY - NCG)
TRUSTEES, REPORT
For th8 year ended 31 March 2024
New trustees also undertake external training on Charity Gov8rnance and Safeguarding.
The organisatlonal structur8 of the charlty and how decisions are made:
strategic decision-making is the responsibilty of the Board of Trustees. The implementation of these
decisions is the responsibility of the Chief Executive Officer (CEO} who delegates to staff and
volunteers at her discretion. In addition, delegation of authority by the Board to the Chief Ex8CUtive
Officer (CEO) is set out in a Framework of Delegation document. Day to day operational decisions are
made by the CEO.
Funding applications are made by the CEO. Application8 above a defined monetary threshold must
also receive the scrutiny and then approval of the trustees.
Financial decisions follow the procedures laid down in the Financial Policy.
Some financial decisions are delegated by the Board to a Finance Committee and to the CEO.
The trustees have had due regard to the Charty Commission's guidance on public benefit.
Arrangements for settlng tho ramuneratlon of th• ¢harity'$ key personnel
NCG uses NJC Pay-scales to guide recommendatlons for annual cost of living pay reviews of all staff.
Th8 Board proposes and negotiates the salary review of the CEO. The salary reviews of all other staff
are proposed by the line management and approved by the trustees.
The major rlsks to whlch the charlty18 exposed and revlewB and systems to mltlgate rlsks:
The CEO, staff and trustees review and revi8e an operational risk assessment each year 50 as to
identify the major risks to which the charity is exposed including any risks that the charity may pose to
its beneficiaries or to the public in general as a resutt of pursuing its chariiable objects.
Mitigation plans are agreed for all substantial risks and the CEO is responsible for the implementation
of those plans. The charty is satisfied that the system8 are in place to mrtigate these major risks
which hava bean so identified and reviewed.
The princlple risks and uncertainties facing the organisatlon together with the mitigation plans are
considered to be as follows:
Funding shortfall caused by reduced charity funding availabl8 or withdrawal of a key funder.
The organisation is actively working on strengthening and diversrfication of our fundraising.
This includes the engagement of an external fundraiser and increasing our 8fforts to collect
public donations
Insufficient unrestrfcted funds (Reserves).
There is a risk that the level of reseNes falls below the policy range of 3 months operating
costs. The org8ni58tion have achieved its target reseNes at 31 March 2024 and the
organisation is prioritising fundraising of unrestricted funds to remain at the target level of
reserves.
Loss of key staff.
The organisation is working on a variety of measures to enhance organisational capacty,
flexibility and staff retention. This includes surxession planning and reducing over-
dependency on any single indNidual.
12

BARNET REFUGEE SERVICE (trading as NEW CITIZENS, GATEWAY- NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
REFERENCE AND ADMINISTRATIVE DETAILS
Reglstered Charity Name
Barnet Refugee Service (wo￿1ng as New Citizens, Gateway)
Reglstered Company number
05243595 (England and Wales)
Reglstered Charlty number
1107965
Reglstered office
8th Floor The Hyde
London
NW9 6LH
Trustees
J C Doyle (Chair Tlll Jan 2024)
M J Young - {Chair- Appointed Jan 2024)
G Thirusaba-Nathan- Treasurer
Dr S Ahluwalia
E S Rosen
F Sheriff
Dr P A Trafford
S Dujmovic Potnar {Appointed Jan 2024)
T Issa Sougui {Appointed Dec 2023)
G Bokaei (Resigned Oct 2023)
Key Senlor Management Staff
N Akbari - CEO
Audltor8
Knox Cropper LLP
Chartered Accountants and Statutory Auditors
65-68 Leadenhall Street. London
EC3A 2AD
STATEMENT OF TRUSTEES, RESPONSIBIUTIES
The trustees (who are also the directors of Barnet Refugee Service for the purposes of company law)
are responsible for preparing the Trustees, Report and the financt81 statements in accordance with
applicable law and Unrted Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice).
Company law requires the trustees to prepare financial statements for each financial year which give
a trué and fair view of the state of affairs of the charitable company and of the incoming resources
and application of resour￿$, including the income and expendrture of the charitable company for that
period. In preparing Ihose financial statements, the trustees are required to
select suitable accounting policies and then apply them consistently-
observe the methods and principles in the Charity SORP"
make judgements and estimates that are reasonable and prudent.,
prepare the financial statements on the going concern basis unless it is inappropriate to
presume that the charitable company will continue in business.
13

BARNET REFUGEE SERVICE (trading as NEW CITIZENS. GATEWAY- NCG)
TRUSTEES, REPORT
For the year ended 31 March 2024
The trustees are responsible for keeping proper accounting records which disclose Wrth reasonable
accuracy at any time the financial position of the charitable company and to enable them to ensure
that the financial statements comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charitable company and
hence for tsking reasonable steps for the prevention and detection of fraud and other irregularities.
In so far as the trustees are aware..
there is no relevant audrt infomiation of which the charitable company's auditors are unaware;
and
the twstees have taken all steps that they ought to have taken to make themselves aware of
any relevant audit information and to establish that the auditors are aware of that infomiation.
AUDITORS
The auditors, Knox Cropper LLP, will be proposed for re-appointment at the forthcoming Annual
General Meeting.
Trustees, report, incorporating a strategic report, approved by order of the board of trustees, as the
company directors, on 13 November 2024 and Signed on the board's behalf by..
Trus
e, Geethawathy Thirusaba-Nathan
14

BARNET REFUGEE SERVICE (reglstered company no. 05243595
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
BARNET REFUGEE SERVICE FOR THE YEAR ENDED 31 MARCH 2024
We have audited the financial statements of Bamet Refugee Service (the 'charitable company,) for the year
ended 31 March 2024 which comprise the Statement of Financial Activities, the Balance Sheet, the
ststement of Cash flows and notes to the financial statements, including a summary of significant accounting
policies. The financial reporting framework that has been applied in their preparation is applicable law and
United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting
Stsndard applicable in the UK and Republic of Ireland {United Kingdom Generally Accepted Accounting
Practice).
In our opinion, the financial statements..
give a true and fair view of the state of the Charitab￿ company's affairs as at 31 March 2024 and of its
income and expenditure for the year then ended.,
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practi￿,. and
have been prepared In accordance with the requirements of the Companies Act 2006.
Ba818 for oplnlon
We conduct8d our audit in accordance wrth IntematDnal Standards on Auditing (UK) (ISAS (UK)) and
applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilth'es
for the audit of the financial statements Section of our report. We are independent of the charitable company in
accordance with the ethical requirements that are relevant to our audit of the financial statement8 in the UK,
including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with
these requirements. We believe that the audii v4idence we have obtained is sufficient and appropriate to
provide a basis for our opinion.
Conclusions relatlng to going concern
In auditing the financial statemenls, we have concluded that the TruGtees' u6e of the going concern basis of
accounting in the preparation of the financial statemenls is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or
conditions that, individually or collectively, may cast $￿n￿C8nt doubt on tha charitable Company's ability to
continue as a going concern for a period of at leasl twefve months from when the financial statements are
authorised for issue.
Our responsibilitie8 and the responsibilities of the Trustees with respect to going concern are described in the
levant sections of this report.
Other information
The other information comprises the information included in the annual report, other than the financial
statements and our auditor's report thereon. The trustees are responsible for the other infomation.
Our opinion on the financial statements does not cover the other infomiation and, except to the extent
otherwise explicitly stated in our report, we do not express any fomi of assurance conclusion thereon.
In connection with our audit of the financial statements. our responsibilty is to read the other infomation and, in
doing so, consider whether the other infomation is materially inconsistent wf(h the financial statements or our
knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material
inconsistencies or apparent material misstatements. we are reqUI￿d to determine whether there is a material
misstatement in the financial statements or a material misstatement of the other information. If, based on the
work we have performed, we conclude thal there is a material misstatement of this other information, we are
required to report that fact. We have nothing to report in this regard.
Icontinued
15

BARNET REFUGEE SERVICE {registered company no. 06243595)
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
BARNET REFUGEE SERVICE FOR THE YEAR ENDED 31 MARCH 2024
(Continued)
Opinlons on other matters prescribed by the Companlos Act 2006
In our opinion, based on the work undertaken in the course of the audit..
the information given in the trustees, report, which includes tho directors. report prepared for the purposes
of company law, for the financial year for which the financial statements are prepared 18 consistent with
the financial statements., and
the directors, report included within the trust888' report has been prepared in accordance with applicable
legal requirements.
Matters on whlch we are required to report by 8xceptSon
In the light of the knowledge and understanding of the charitable company and its environment obtained in the
course of the audit, we have not identrfied material misstatem8nt8 in the directors, report included within the
trustee8' r8POrt.
W8 have nothing to report in respect of the following matters in relation to which the Companies Act 2006
requires us to report to you if, in our opinion..
adequate accounting records have not been kept, or returns adequata for our audit have not been
received from branches not visited by us,. or
the financial statements are not in agr88ment with the accountlng records and returns; or
certain disclosures of trustees, remuneration specrfied by law are not made,. or
we have not received all the infomation and explanations we require for our audit.
the trustee8 were not entitled to prepare the financial statements in accordance with the small companie5
regime and tske advantage of the Small companies, exemptions in preparing the trustees. report and
from the requirement to prepare a strategic r8POrt.
Responsibilltles of trustee8
As explained more fully in the trustees, responsibilitie8 statement in the Trustees, Report, the trustees (who are
also the directors of the charitable company for the purposes of company law) are responsible for the
preparation of the financial gtatements and for being satisfied that they give a true and fair view, and for such
internal control as the trustees determine is necessary to enable the preparation of financial statements that are
free from material misstatement, whether due to fraud or error.
In preparing thè flnancial st8tements. the trustees are responsible for assessing the charitable company's
abilty to continue as a going concern, disclosing, as applicable, matters related to going concern and using the
going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to
cease operations, or have no realistic altemative but to do so.
Auditor's r88ponslbllities for the audlt of the financlal statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free
from material misststement, whether due to fraud or error, and to issue an auditor's report that includes our
opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in
accordance wrth ISAS (UK> will a￿ayS detect a material misstatement when it exists. Misstatements can arise
from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be
expected to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of
irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities.
including fraud is detailed below:
Icontinued
16

BARNET REFUGEE SERVICE (registered company no. 05243S9S)
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
BARN￿ REFUGEE SERVICE FOR THE YEAR ENDED 31 MARCH 2024
(Continued)
We obtained an understanding of Ihe legal and regulatory frameworks that are applicable to the charitable
company and detemined that the most significant 8re the Statement of Recommended Practice
'Accounting and Reporting by Charities. {SORP 2019). in accordance with the Financial R8POrting
Standard applicable in the UK (FRS 102) applicable to smaller entities, the Companies Act 2006.
We understood how th8 charitable company is complying with those frameworks via communication with
those charged with govern8nce, together with the review of the charity's d¢xumented policies and
procedures. The charitable company is required to comply with both company law and charity law and.
based on our know18dg8 of its activitl88, we identified that the legal requirement to accurately account for
restricted funds was of key significance.
The audit team, which is experienced in the audit of charities, considered the charity's susceptibilty to
material misstatement and how fraud may occur. Our considerations included the risk of management
override and allocation of costs to charitable activities and restricted funds.
Our approach was to check that the income from grants and donations were properly identrfied and
accurately disclosed, that expenditure and grant payables were complied with the control procedures and
related expenditure was appropriately chargad. Wa also ravlewed major loumal adjustments along with
unu8ual transactions and considered the identification and disclosure of related party transactlons.
A further description of our responsibilities for the audit of the financial statements is located on the Financial
Reporting Council's website at.. h
.'IknW.f￿.o .uk/audit0rs￿S
onsibilities. Thi8 description fomis part of
our auditor's report,
Use of our report
Thi8 report is made solely to the charitable companys members, as a body, in accordance with Chapter 3 of
Part 16 of the Companies Act 2006. Our audit work has been undertaken, 80 that we might state to the
charitable company's member8 those matters we are required to state to them in an auditor's report and for no
other purpose. To the fullest extent permttted by law, we do not accept or assume responsibility to anyon8
other than the charitable company and the charitable company's members as a body. for our audit work, for
this report or for the opinions we hav
formed.
Shoaib Arshad (Senior Statutory Auditor)
For and on behalf of..
Knox Cropper LLP
Chartered Accountants & Statutory Auditors
65 Leadenhall Street
London
EC3A 24D
24>
17

BARNET REFUGEE SERVICE
STATEMENT OF FINANCIAL ACTIVITIES
(incorporating the Income and Expenditure Account)
For the year ended 31 Nlarch 2024
Unrestricted
Funds
2024
Restrlcted
Funds
2024
Total
Funds
2024
Total
Funds
2023
Note
INCOME AND ENDOWMENTS FROM:
t)onations and189acies
Investments
Other
TOTAL
477,617
10.671
402,778
880,396
10,671
1, CV5,089
2, 630
488,288
402,n8
891,066
1,007, 719
EXPENDITURE ON:
Charitable activities
TOTAL EXPENDITURE
432,790
414,837
414,837
847,627
847,627
979, 150
Net income
65,498
{437)
112.059)
437
43,439
28,569
Transfer be￿n funds
14
NET MOVEMENT IN FUNDS
66,061
(11,622)
43,439
28, 569
RECONCILIATION OF FUNDS:
TOTAL FUNDS AT 1 APRIL 2023
358,270
240.090
598,360
569, 791
TOTAL FUNDS AT 31 MARCH 2024
£ 413,331 £ 228,468 £ 641799 £ 598,360
18

BARNET REFUGEE SERVICE
Company limited by guarantee (registered company no. 05243595)
BALANCE SHEET
As at 31 March 2024
Notes
2024
2023
FIXED ASSETS
Tangible assets
11
1,393
5, 277
CURRENT ASSETS
Debtors
Cash at bank and in hand
12
50,019
610,831
194, 985
427, 121
660,850
622, 106
CREDITORS: amount5 falling dua
wlthln one year
13
(20,444)
(29,023)
NET CURRENT ASSETS
593, 083
TOTAL NET ASSETS
£ 641,799
598,360
FUNDS
Unrestricted funds,.
Designated funds
General fund
14
14
192,490
161, 118
197, 152
358, 270
240,090
413,331
228.468
R8Stricl8d funds
14
£ 641,799
£ 598, 360
The financial statements h8ve been prapared in accordance with the special provisions in Part 15 of the
Companies Act 2006 ￿lating to small companies and 8ection la of the Financial Reporting Standard 102.
The financial statements were approved, and authorised for issue, by the Board of Trustees on 13 November
2024 and signed on their behalf by'.-
rustee
GEel￿A￿￿ATrI
I %￿SA￿A_￿A￿￿Am
, Trustee
The annexed notes form part of these financial statements
19

BARNET REFUGEE SERVICE
CASH FLOW STATEMENT
For the year ended 31 March 2024
2024
2023
Cash flows from operatlng actlvities
Surplus for the financial year
Adjustments for.
Depreciation
Decreasel(increase) in debtor8
Decrease in creditors
Investment income
43,439
28,569
4,003
144,966
{8,579
10,671
173,158
10,054
{100,858)
118,871)
2,630
(83,736)
Cash flows from Investlng actlvities
Purchase of tangible fixed assets
Return on investment - interest receivable
Proceeds from sale of tangible fixed assets
{119)
10,671
(4,2401
2,630
10,652
(1,610)
Nol In¢r•asel{decrea$e) in cash and cash equivalents
183,710
(85,346)
Cash and cash equiv8lents at 1 April 2023
427,121
512,467
Cash and cash equlvalents at 31 March 2024
£ 610831
£ 427,121
Components of cash and cash equlvalents
At 1 April
2023
At 31 March
2024
Cashflows
Cash at bank and in hand
427,121
183,710
610,831
20

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
1. ACCOUNTING POLICIES
Basis of preparation of financial statwnents
The financial statements of the charity. which is a public benefrt entty under FRS102, have been
prepared under the histOriC81 cost convention. They have been prepared in accordance with applicable
United Kingdom accounting standards, the requirements of the Ststement of Recommendod Practice
'Accounting and Reporting by Charities, (SORP 2015), in accordance with the Financial Reporting
standard applicable in the UK IFRS 102) applicable to smaller entities and the Companies Act 2006.
The presentational currency of the financial statements is Pound Sterling (£).
The Trustees consider that there are no material uncertainties about the Trust's ability to continue as a
going concern. In preparing the accounts, no restatement was required in applying the accounting
policies required by FRS 102 and the Charities SORP FRS 102.
Company status
Barnet Refugee Service is a company limited by guarantee. In the event of the Charity being wound
up, the liabilty in respect of the guarantee is limrted to £1 per member of the Charty.
Fund a¢¢ountlng
General funds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objects of the Charity and which have not been designatad for other
purposes.
Designated fund8 comprise unrestricted funds that have been set aside by the Trustees for particular
purposes. The aim and use of each designated fund is set out in the notes to the financial statements.
Restricted funds are funds which are to be used in accordance with specrfic restrictions imposed by
donors which have been raised by the Charity for particular purposes. The cost of administering such
funds are charged against the specific fund. The aim and use of each restricted fund is set out in the
notes lo the financial statements. Statutory grants which are given as contributions towards the
Charws core Servic88 are treated a8 unr88tricted.
Incomlng rnsources
Revenue grants are credited to incoming resources on the earlier date of when they are received or
when they are receivable, unless they relate to a 8pecffic future period, in which case they are
deferred. All other incoming resources are included in the Statement of Financial Activities (SOFA)
when the charity is legally entitled to the income and the amount can be quantified with reasonable
accuracy. Investment Income is recognised on an accruals basis.
Grfts in kind donated for distribution are included at valuation and recognised as income when they ar8
distributed to the projects. Gifts donated for resale are included as income when they are sold.
Donated facilities are included at the value to the Charity where this can be quantified and a third party
is bearing the cost. No amounts are included in the financial ststements for seNices donated by
volunteers.
t)onated services are included in income at a valuation which is an estimate of the financial cost borne
by the donor where such a cost is quantifiable and measurable. No inGome is recognised where there
is no finanGial Gost bome by a third party.
Income tax recoverable in relation to investment income or Gift Aid donations is recognised al the time
the relevant income is receivable.
Other income is included in the Statement of Financial Activities when the Charity is legally entitled to
the income and the amount can be quantified wrth reasonable accuracy.
21

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Resources Expended
All expenditure is accounted for on an accruals basis and has been included under expense
categories that aggregate all costs for allocation to adivities. Support costs. including governance
costs, which cannot be directly attributed to particular activities, have been apportioned proportionate
to the direct staff costs allocated to the activities. Governance costs include the costs of servicing
Trustees, meetings, audit and strategic planning.
Irrecoverable VAT is charged against the category of resources expended for which it was incurred.
Tanglble fixed assets and depreclation
All assets costing more than £500 are capiialised.
Tangible fixed assets are stated at cost less d8pr8ciation. Depreciation is provided at rates calculated
to write off the cost of fixed assets, less their estimated residual value, over their expected useful lives
on the following bases.
Fixture and fitting8
3 years
Debtors
Trade and other debtors 8r8 recognised at the Settlement amount due after any trade discount offerad.
Prepayments are valued at the amount prepaid net of any trade discounts due.
Cash at bank and In hand
Cash at bank and cash in hand includes cash and short tenn h￿hlY liquid investments with a short
maturity of three months or less from the date of acquisition or opening of the deposit or similar
account.
Credltors and pmvlslons
Credrtors and provisions 8re reco9nised where the charity has a present obligation resultlng from
past event that will probably rasult in the transfer of funds to a third party and the amount due to settle
the obligation can be measured or estimated reliably. Creditors and provisions are nomially
recognised at their settlement amount after allowing for any trade discounts due.
Flnanclal Instruments
The charty only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are iniiially recognised at transaction value and subsequently
measured at their settlement value.
Penslons
The charty is part of a defined contribution pension scheme. Contributions are charged to the
Statement of Financial Activities as they become payable in accordance with the rules of the scheme.
Judgements and key SOU￿e￿ of estimatlon uncertainty
Judgements and key sources of estimation uncertainty are detailed in the above accounting policies,
where applicable.

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For tho year ended 31 March 2024
2. DONATIONS AND LEGACIES
Revised
Total
Funds
2023
Unrestrfcted
Funds
2024
Restrlcted
Funds
2024
Total
Funds
2024
Donations
Grants
11,063
33.363
44,426
40,205
466,654
369,415
835,969
964, 884
£ 477,617 £ 402.778 £ 880,395 £ 1,005,089
Analysls of the grants fundlng
Unrestrlcted
Funds
2024
Rostrlctad
Funds
2024
Totsl
Funds
2024
Total
Funds
2023
AMIF
Barnet Council Covid
Betty Messenger
CCG-Ukranian
Children In Need
City bridge Trust
GSK Award
Hong Kong BNO
IAPT (formerly CCG}
J L Summer Activities
John Lyons
Lena Demashkieh
Refugee HardshiplPrivate Donations
ESOL
Mothers and Toddlers-Richard & Alison Sti
F￿d Donation
Haringey Project
Mercers
The Henry Smith Foundation
VRU RoCket￿LA
Young Londoners Fund-YLF
Others
354, 683
239,595
50,C4XI
264,091
264,091
50,000
92,475
50,000
92A75
72,409
54.186
52,430
40,000
52,430
40.000
14,977
80,000
80,000
80,000
4,900
60.000
36,768
31.363
350
4,375
2,000
2,000
60,000
36.768
31,363
350
4.37S
2,000
q4,868
4,375
14, 725
30.514
69,800
48,792
69,800
48,792
43,451
41.051
£ 477,617 £ 402,778 £ 880,395 £1,005,089
23

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Comparative donations and legacies
Revised
Total
Funds
2023
Unrestricted
Funds
2023
Restricted
Funds
2023
Donations
Grants
40, 205
310,059
£ 350,264 £ 654,825
40,205
964, 884
654, 825
£ 1,005,089
Comparative analysis of the grants funding
Unreslnc18d
Funds
2024
Restricted
Funds
2024
To¢al
Funds
2023
AMIF
Bamet Council Covid
Betty Messenger
Children In Need
Cily bridge Trtist
Hong Kong BNO
IAPT (formerly CCG)
John Lyons
Me￿er8
Young Londoners Fund-YLF
Others
354, 683
354. 683
239,595
50, 000
72,409
54, 186
14,977
80,000
239, 595
50,000
72,409
54,186
14,977
6,000
30,514
43,451
15,692
43, 582
£ 350 264 £ 654, 825
30,514
43,451
£ 1005089
3. INVESTMENT INCOME
Unrostrfcted
Funds
2024
Restrictod
Funds
2024
Total
Funds
2024
Total
Funds
2023
Interest receivable from..
Bank interest
10,671
10671 £
10,671
10671 £
2, 630
2, 630
Nil £
Comparative investment Income
un￿StriCted
Funds
2023
Restricted
Funds
2023
Total
Funds
2023
Interest receivable from..
Bank Inte￿St
2,630
2,630 £
2, 630
2,630
Nil
24

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
Forthe year ended 31 March 2024
4. OTHER INCOMING RESOURCES
Unrestricted
Funds
2024
Restrlcted
Funds
2024
Total
Funds
2024
Total
Funds
2023
Gain on disposal of fixed assets
Nil £
Nll £
Nil £
Nil
5. RESOURCES EXPENDED
Other direct
costs
Support
costs
Staff costs
Total 2024
Totsi 2023
Cost of charitable
activities
136 531
847,627
979 150
£ 533280 £ 177816 £ 136,531 £ 847,627 £ 979,150
Comparatlve resources expended
Other dirgct
costs
Restated
Support
costs
Resr8ted
St8ff costs
Tot812023
Cost of chan'table
8Ctlvlties
663, 036
178, 829
137,285
£ 663,036 £ 178,829 £ 137,285
979, 150
£ 979, 150
Resources expended include:
2024
2023
Auditors, remuneration..
Audit fee
Other services
Depreciation
5,674
1,200
4,003
6, 600
- on owned assets
10,054
Details of staff costs are given in Note 8.
Details of Support costs is given in Note 6.
25

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
6. SUPPORT COSTS
Total
2024
Total
2023
Restated
Professional Consultancy
Premises and office costs
Volunteer costs
Subscriptions and memberships
IT support and office equpments
Staff related costs, including travel
Depreciation
Auditors, audit fee
17,556
88,977
6, 692
95,402
6,993
7, 892
6,766
4, 749
5,362
5, 896
4,003
10,054
6,874
6,600
£ 136.531 £ 137,285
Governance costs amounting to £24,979 (2023 £17,402). included in the total support costs
£136,531 (2023 - £137,285). DetailsofgovernancecstsaregiveninNote7
7. GOVERNANCE COSTS
2024
2023
Legal Fees
Audit and Accountancy Fees
Professional Fees
Governance
Annual Report
1,200
6,874
16,056
1, 762
5,397
2,173
1,470
17,402
849
24,979 £
26

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
8. STAFF NUMBERS AND COSTS
2024
2023
Wages and salaries
Social securty costs
Pension costs
Staff redundancy costs
380,119
127,490
26,671
453. 795
170,214
32, 644
6, 383
£ 533,280 £ 663.036
Number
Number
The 8verage weekly number of employees, calculated as full time
equivalents, during the period was..
19.0
23.0
No employee received remuneratlon of more than £60,000.
The key management personnel of the Charity are those persons having authorty and responsibility
for planning, directing and controlling the activrties of the Charity, directly or indirectly, including any
Trustee of the Charity. In addition to the Trustees, key management P8r8onnel includes the Principal
Officers. Aggregate remuneration and benefits paid to key management personnel during the year
amounted to £67,84812023 - £65,208).
9. TRUSTEES REMUNERATION AND BENEFITS
During the year, no members of tha Board of Trustees received any remuneration (2023 £NIL).
No members af the Board of Trustees received reimbursement of expenses (2023 - £NIL).
10. Taxatlon
Barnet Refugee Service is a registered charity and is potentially exempt from taxatK*n In respect of
income and capital gains received within the categories covered by Part 11 of the Corporation Tax Act
2010 or Section 256 of the Taxation of Chargeable Gains Act 1992 to the extent that such income or
gain8 are applied to Gharitable purp¢)ses,
27

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
11. TANGIBLE FIXED ASSETS
Flxture and
rrttings
Cost
At 1 April 2023
Additions
At 31 March 2024
29.342
119
29,461
Depreclatlon
At 1 April 2023
Charge for the year
At 31 March 2024
24,065
4,003
28,068
Net book value
At 31 Ma￿h 2024
At 31 March 2023
5,277
12. DEBTORS
2024
2023
Due wfthin one year
Social security and other taxes
Prepayments
Accrued income
Other dabtors
16,580
32,000
2,439
50,019
23,381
134.020
37,584
£ 194,985
13. CREDITORS: AMOUNTS FALUNG DUE WITHIN ONE YEAR
2024
2023
Deferred income
Social security snd other taxes
Other creditors
Accruals
7, 680
5,476
2, 123
13. 744
29,023
8,130
2.354
11,960
20,444
28

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
14. STATEMENT OF FUNDS
Transfer8 and
Resources
investment
Expended gainslllosses)
Brought
Incomlng
Forward Resources
Carried
FonNard
DESIGNATED FUNDS
IAPT (formerty CCG)
Barnet Council Covid
CCG-Ukranian
Cty Bridge Covid
Fixed assets fund
Others
42,397
101.938
80,000
264.091
92,475
(103,012)
{267.437)
(49,634)
{3.920)
19,385
101,938
42,841
3,841
1,393
23,092
3,346
7.761
5,277
3,745
28,570
£ 161,118 £ 465,136 £
(3,884)
(437)
975
(8.786)
432,789
RESTRICTED FUNDS
Lena
Ctybridge
Lloyds Advice
Youth Support
Leather sellers
Women's Group-Jasmin
Mothers and Toddlers
Sowing Seeds
ESOL
Refug88 HardshiplPriv8te I
Food Donation
Haringey Project
VRU ROCket￿L4
The Henry Smith Foundati(
Mercers
Children In Need
GSK Award
John Lyon's Trust
JL Summer Activiti88
Betty Messenger
Other restricted funs
32,000
9,713
2,250
10,584
36,768
52N30
126.768)
(47,489)
12.250)
14,736)
42,000
14,654
484
10,290
5,979
1,310
17,378
14,138
(921
(8.076)
(3,260)
(623)
(40,046)
(973)
(200
(42,390)
(40,858)
(30,522)
(40,766)
(34,381)
140,309)
{4,900)
(45,369)
437
4,375
6,589
2,719
1,037
8,696
15,165
1,800
6.402
28,942
4,361
350
31,363
2.000
2,000
48,792
69,800
34,883
40,766
40,000
60,000
4,900
60,000
5.619
30,006
10,315
50,000
54,631
414,837
437 £ 228,468
SUMMARY OF FUNDS
Designated Funds
General Funds
161,118
197,152
358,270
240,090
465,136
23,152
488,288
402.778
(432,789)
(975)
538
(437)
437
192.490
220.841
413,331
228,468
(432,790)
(414.837)
847.627
Restricted Funds
Nll £ 641,799
29

8ARNEf REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Comparatlve statement of funds
Transfers and
Resources
investment
Expended 98ins/(losses)
Broughl
Fofward
Incoming
R8sources
Carried
Fofward
DESIGNA TED FUNDS
CCG-Ukranian
Bamet Counci7 Covid
IAPT (formerty CCG)
City Bridge Covid
Fixed Assets Fund
others
239,595
80,000
(137,657)
(37, 603)
101,938
42.397
7, 761
5,277
3, 745
13,038 £ 161118
7,761
5,277
3,805
Nil £ 323,400 £
(60)
175320
RESTRICTED FUNDS
Lena
Home Office-AMIF
CCG IAPT
NLCF
Citybridge
One to On8 Youth Counsel
Lloyds Advice
Youth Support
Le8thar sellers
Women s Group-Jasmin
Mothers and Toddle
Sowing Seeds
ESOL
Refug88 H8rdship/Private I
Food Donation
A wards For All
Coffee Club
Bamet Council Covid
City Bridge Cov
Merce
Young Londoners Fund
Children In N8ed
John Lyon's Trust
Betty Messenger
Other restricted funds
32,000
32,000
354, 683
(354, 683)
(82, 483)
(59, 620)
(44, 473)
(18, 628)
(18, 131)
(2, 621)
(3,357)
(2, 535J
(1,217)
(2, 237)
82,483
59, 620
54, 186
9, 713
19.228
18, 131
13,205
24,926
3,019
7, 132
5,979
1,310
13,318
2, 798
(600)
2,250
2, 250
10,584
(21,569)
484
10,290
5,979
1,370
17,378
14, 138
4,375
2, 237
14,868
14, 725
(10,808)
(3, 385)
(4,605)
(522)
(35,470)
522
35,470
7,761
30,215
{7, 761)
30,514
43.451
72,409
(25,846)
(43,451)
(47, 823)
(24, 809)
34,883
16, 180
29, 124
40, 766
10,315
50,000
56,877
(56, 877)
843,581
29,930
£ 240,090
SUMMARY OF FUNDS
Designated Funds
General Funds
323,400
29,494
352. 894
654, 825
(175,320)
13,038
161.118
16,892
197. 152
29,93Q
358,270
(29,930)
240,090
Nil £ 598,360
111.015
111,015
458, 776
(135, 569)
(843, 581)
979. 150
Restricted Funds
30

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
15. ANALYSIS OF NEf ASSETS BETWEEN FUNDS
Unrestricted Funds
Deslgnat8d
General
Funds
Funds
R88trlcted
Funds
Total
Funds
Tangible fixed assets
Net current assets
23,092
(21,699}
1,393
169,398
242,540
228A68
640,406
£ 192,490 £ 220,841 £ 228.468 £ 641,799
Comp8ratlv• analysls of net assets between funds
Unrestrlcted Funds
Doslgnated
General Restrlctod
Funds
Funds
Funds
Totsi
Fund5
Tangib18 fixed assets
Net cunBnt assets
5,277
5,277
161,118
191,875
240,090
593,083
£ 161118 £ 197,152 £ 240090 £ 598,360
16. OTHER FINANCIAL COMMITMENTS
2024
2023
At 31 March 2024 the Company had commitments under non-
cancellable operating leases (all for land and buildings) as set out
below:
Operating leasa8 which expire:
within one year
within two to five years
in over five years
25.442
95A09
6,361
10t, 770
19,081
£ 120,851 £ 127,212
The cost of operating lease during the year was as follows..
Office lease charges for the year
Nil £
Nil
31

BARNET REFUGEE SERVICE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
17 COMPARATIVE STATEMENT OF FINANCIAL ACTIVITIES
Unrest17cÉed
Funds
2023
Restricted
Funds
2023
Total
Funds
2023
INCOME AND ENDOWMENTS FROM:
Donations and legacies
Investments
Other
350,264
2, 630
654,825
1, 005, 089
2, 630
TOTAL
352,894
654,825
1,007, 719
EXPENDITURE ON:
Charilable activities
135,569
843,581
979, 150
NET MOVEMENT IN FUNDS
217,325
(188, 756)
28, 569
TOTAL FUNDS AT 1 APRIL 2022
111,015
458, 776
569, 791
TOTAL FUNDS AT 31 MARCH 2023
328, 340
270,020
598,360
32