Rutland Citizens Advice Bureau
Report of the Directors and Trustees
and
Financial Statements
for the year ended 31 March 2025
Registered Charity No. 1107907
Company No. 5287678
FCA Authorisation No. 617720

Rutland Citizens Advice Bureau
Report of the Directors and Trustees
And
Financial Statements
for the year ended 31 March 2025
CONTENTS
Report of the Directors and Trustees
1-10
Independent Examiners Report
11
ststement of Financial Activities
12
Balan￿ Sheet
13
Statement of Cash Flows
14
Notes to the Accounts
15-27

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
The Trustees (who are also the Directors for the purpose of Company Law) have pleasure
in presenting their annual report and the financial statements for the year ended 31 March
2025. The financial statements comply with the Charities Act 2011, the Companies Act
2006, the Memorandum and Articles of Association, and Accounting and Reporting by
Charities: Statement of Recommended Practi￿ applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland published in October 2019.
The following people were directorsrtrustees of the charity on the date of approval of the
port:
DIRECTORSI
TRUSTEES
ROLE
ELECTED
BY
DATE
ELECTED
Elizabeth Cooper
Michael Cropper
Christopher Mortlock
Susan Jarron
Chair
Members
1Apr20
70ct19
Trustee
Members
Trustse
Members
9May23
9May23
10 Dec24
Trustee
Members
Barbie Coulson
Trustee
Members
Richard Gill
Trustee
Members
11 Jun25
Nicola Bateman
Trustee
Members
11Jun25
The following people additionally served as directorsftrustees during the year:
EXIDIRECTORS ROLE
TRUSTEES
ELECTED DATE
DATE
BY
ELECTED RESIGNED
Graeme Baines
Trustee
Members
21 Nov 22 2 July 24
23Jan 15 28 Nov24
Philip Grimley
Tim Devas
Trustee
Members
Trustee
Members
9Nov20
28 Nov 24
Hannah Williams Trustee
Members
21 Nov 22 30 July 25
In this report:
The directors of the Charity are referred to as "trustees"
Rutland Citizens Advice Bureau is referred to as "CAR" or 'lhe Charity".
All trustees give their time freely and no trustee received remuneration in the year.
Details of any trustee expenses are disclosed in note 9.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
OBJECTIVES AND ACTIVITIES
Charitsble purpose
The purpose of the charity is to promote any charitable purpose for the benefit of the
community in Rutland and surrounding areas, by the advancement of education, the
protection and preservation of health and relief of poverty, sickness and distress.
Fundamental to achieving its charitable aims, the Charty has an underlying goal of raising
funds to enable it to provide the sep￿iceS which it is established to deliver.
CAR aims to fulfil its purpose through its objectives. The core aims of the Charity set CAR'S
strategic objectives. CAR aims to provide free, confidential, impartial and independent
advice and information for the benefrt of the local community, to exercise a responsible
Influen￿ on the development of social policies and services, and to ensure individuals do
not suffer due to a lack of knowledge or an inability to express their needs effectively.
Strategic objectives during the period of the report included:
To maintain and grow the core advice function and to deliver a service that
assists the population of Rutland;
To work to increase awareness of, and improve aC￿sS to the Charity",
To support and develop the voluntsry sector in Rutland and to support and help
coordinate the activities of other charities. This enables CAR to broaden
considerably its ability to fulfil the purposes of advancement of education, the
protection and preservation of health and relief of poverty, sickness and distress
beyond the delivery of core advi￿ services;
To work to highlight those policy, delivery and service issues that are, or have
potential to impact negatively on the quality of life of Rutland residents; and
To maintain membership of the Citizens Advice Network.
Activities
The Trustees have paid due regard to the Charity Commission's guidance on public benefit
in deciding the activities undertaken by the organisation and are satisfied that the
information provided in the report and accounts meets the public benefit reporting
requirements.
During the past financial year, the organisation has continued to deliver both traditional
advice services and services in support of the voluntary sector.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Advice services:
In addition to generalist advi￿ the following specialist services were provided during the
year:
Debt
Welfare Rights
Housing
Prevention of Homelessness
Additionally specialised advice was also provided to people with long term medical
conditions.
CAR provided guidance and advice to a large number of clients (see below) and
maintained quality standards throughout the year. As a result of the continued cost-of-
living crisis the organisation has never been busier in terms of case load or numbers of
clients seeking advice in CAR'S 50 year history. CAR continued to provide advice for
people with long tenn health conditions in the county. This work is supported by
fundraising activities undertaken by 'For Rutland, _ the name of CAR'S fundraising group.
Campaigns
CAR continues to play an active role in working to improve the policies and praCtI￿S that
affect peoples, lives, through contributing to the Citizens Advice head office's work in
research and campaigns, and taking part in focus groups throughout the year.
Collaboration
Over the past 12 months CAR has improved its partnership working and collaboration with
partner agencies. This has included information sharing, development of and participation
in events as well as regular meetings for the Charity and voluntary sector to attend.
Voluntary and Community Sector
Over the past 12 months CAR has continued with the delivery of a series of activities and
initiatives in support of the Voluntsry and Community Sector (VCS) including:
promoting and increasing the supply of volunteers to multiple VCS groups in
Rutland;
delivering social media engagement training;
promoting funding opportunities;
developing Spa￿ at the CAR offI￿S as a community hub available for voluntary
groups to use for meetings and other purposes;
increasing collaboration and cooperation amongst VCS partners through the
circulation of newsletters with details of community events,. and
establishment of and attendance at a variety of community events.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Fundraising Activities
CAR'S funds consist of a) unrestricted income funds which can be used in the delivery of
the charitable objectives at the trustees, discretion and b) restricted income funds which
can only be used for particular restricted projects or purposes within the objects of the
Charity. Restrictions arise when specified by the funder or when funds are raised for
particular restricted projects or purposes. Expenditure which meets the restricted criteria
is charged to that fund, together with a fair allocation of CAR support and administrative
costs.
Overall, CAR is dependent on a small number of fund SoUr￿S to support the majority of
our work. In this context, the trustees have determined that the CAR strategy needs to-
a) focus on agility and survival of the organisation;
b) be able to respond rapidly to the changing politicalleconomic environment in Rutland;
and
c) continue to widen our donor base and look for new sources of income.
CAR fundraising volunteers continued operating under the brand of 'For Rutland,,
organising significant fundraising events including the Bottle Tombola at the Rutland
County Show in June 2024 and the Good & New Sale in March 2025.
During the reporting period CAR conducted a direct mail appeal to Parish and local
Councils in Rutland for financial support.
ACHIEVEMENTS AND PERFORMANCE
During 2024125 the top three categories of advice remained Welfare Rights, Housing and
Debt. We saw 3,032 unique clients during the year and assisted with 15,237 presenting
issues. Presenting issues break down as follows:
welfa￿ rights - 8,928
Debt- 1,814
Housing - 1,901
Other- 2,594
The financial gain for clients in 2024125 was over £2.5 million, which is made up of
£1,558,329 for general advice clients and £982,162 for our tailored advi￿ work for clients
with long term health issues.
100 % of clients who responded to survey questions are either satisfied or very satisfied
with our service.
CAR continued to welcome clients from across the county, over the last 12 months 390/0
of clients came from wards and parishes outside Oakham. and Uppingham. 62 % of our
clients were women and 38 % men. Clients under pension age made up 670/0 of those
seen and those over pension age 330/0. Note. Oakham figure includes B8rt8ythorpe

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Inveslment Activities
The Charity does not currently hold any material investrnents, although it does make
deposits into the Flagstone cash deposit plafform to distribute its reserdes, both
unrestricted and restricted, across rnultiple short term savings accounts. This approach
maximises interest earnings while ensuring the securty of the funds. Current savings are
considered alongside our reserves policy.
Factors Affecting the Achievement of Objectives
Financial risk.. this is addressed under the Financial Review;
Higher demand on health and social care provision putting more pressure on
statutory services.,
The future of Rutland County Council-
Access to the services provided by clients and potential clients; and
Recruitment of employees and volunteers.
FINANCIAL REVIEW
Financial Position
We began the financial year with a planned budgetary deficit of £61,515. However, the
year end results were broadly balanced, with a small deficit of £3,612. This was achieved
through restructuring measures, other operational challenges, and cost cutting initiatives.
Total income for the year was £399,545 (2024: £484,846), of this £214,505 (2024:
£262,227) related to restricted project activities by 'For Rutland,, The Voluntary Sector
Support, Trussell Trust, and a grant from Citizens Advice Innovation.
At 31 March 2025 the free reserves were £183,507, an increase from the 2024 figure of
£152,234, which is above the reserves policy figure set by the trustee board, which aims
to maintain sufficient funds. Current free reserves would cover approximately nine months
of operational costs.
The National Citizens Advice financial health monitoring report noted our financial health
in areas of liquidity and free reserves at the end of the financial year March 2024, rating
them as minimal risk.
The Restricted funds at the year*nd stood at £157,362 {2024. £192,438). these funds are
earmarked for specific projects including: "For Rutland" and AVM.
While we are encouraged by the yeaffs financial outcome, we must remain mindful of the
severe challenges ahead, including increased demand for our services and rising salaries
and operational costs, whilst the future of funding from Rutland County Council is uncertain
as we move into a period of Un￿rtaInty about the operational model.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Financial Position (continued)
The Board and management team are actively exploring opportunities for new funding
streams and further small efficiencies to ensure our sustainability and as far as possible
continued independen￿.
Resarves Policy
The trustees establish a Reserves Policy to ensure that the bureau's core activities can
continue during unforeseen difficulties. In May 2024, the reserve arnount was set at
£125,000.
The trustees considered the Charivs free reserve requirements, considering the primary
risks to the organisation. They identified the main risks to both income and expenditure
and calculated the potential financial impact of adverse changes. The identified free
reserves would allow for short-term drawdowns, providing time for mitigation actions and
adjustments to new financial circumstances. Additionally, CAR continues with the risk sub-
committee that meets quarterly and reports back to the Board at each meeting with a
review of the risk register.
Financial Risk
The key areas of risk are:
The loss of a major funding source including the non-renewal of a funding contract
or reduction in scope of funding provided;
The inability to reduce costs pro rata to any reduction in funding without putting the
core service at risk;
Increased redundancy obligations as a consequence of lack of staff turnover.,
Any unexpected expenditure, especially related to employment; and
An increase in working capital required if funding is not received in advance.
The current advice grant received from Rutland County Council runs for 1 year to March
2026.
The reserves have been Set at £125,000. Total free reserves at 31 March 2024 as set out
in these accounts (excluding designatedlrestricted reserves) are £183,507.
The Reserves Policy will be reviewed annually in tandem with the bureau's strategy and
risk assessment processes.
Principal Funding Sources
Rutland County Council will continue to be the primary Sour￿ of funding to the end of the
current agreement, with additional funding coming from individuals and private foundations
as well as funding from the Trussell Trust, and the 'For Rutland, fundraising team.
The charity did not have any borrowings from either providers of funding or other sources
at the balan￿ sheet date.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Funds in Deficlt
No funds were in defictt at the balance sheet date.
Redundancy payments
As part of the charty's restructuring to reduce overhead costs and ensure long tenn
sustainability, it was necessary to make two staff roles redundant during the year. The total
redundancy payments amounted to £20,014. The trustees recognise the contribution of
the staff affected and are grateful for their service.
Investment Policy
The Charity has the power to invest monies as set out in its Articles of Association.
Plans for future periods
The trustees review plans for the future regularly at Board meetings and at an annual
strategy review meeting. Its core aims and objectives remain as set out. Current plans
include:
Retain Citizens Advice Rutland as a Rutland based or
anisation
Retaining a local operation (with our own local telephone advice service) providing a
blended service offering of face-to-faceltelephone advice remains our key priority. We will
ensure wide access to advi￿ SeNi￿S for all Rutland residents.
Trusteelmember recruitment includin
Fundraisin
and Research and Cam
ns
Recruit trustees to achieve the objective of fundraising in light of the Un￿rtaintY of future
funding from RCC.
Promote the worth of R&C work to potential funders and appoint a new trustee with
responsibility for R&C.
Strate
ic review of ServI￿S
Explore working with other local offices to pool resources for advi￿.
The Community Development Officerwill continue to promote the work of CAR to theVCS
and the communty throughout the current year of the new VCS contract.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
Rutland Citizens Advice Bureau is a registered charity and a company limited by guarantee
known as Citizens Advice Rutland. The maximum liability of each member is limited to ten
pounds. Rutland Citizens Advi￿ Bureau is governed by its Articles of Association as
amended in 2023. The Articles of Association provide for a maximum number of trustees
of 15 and the minimum shall be 4. At 31 March 2025 the company had 17 members, 6 of
whom were Trustees.
Recruitmen( Appointment of Trustees
Trustees are appointed in accordance with the Articles of Association.
Trustees are recruited from those who have demonstrable interest in and commitment to
the local community and the aims and objectives of the Charity. They will be required to
demonstrate (or gain) the skills and experience identrfied as necessary to fulfil the roles.
The Board of Trustees (the Board) and the Chief Executive Officer (CEO) oversee the
recruiknenuco-option of new board appointsnents. New trustees are required to undertake
an application and interview pro￿sS. A separate process agreed by the Board is followed
for the election of the Chair. No other person or bodies external to the Charity were entitled
to appoint persons to the Trustee Board.
Organisational Structure
Rutland Citizens Advice Bureau is govemed by a Board of Trustees which is responsible
for setting the strategic direction of the organisation and the policy of the Charity. The
trustees carry the ultimate responsibility for the conduct of the Charity and for ensuring
that it satisfies its legal and contractual obligations.
Trustees meet, at a minimum, quarterly and delegate the day-to-day operation of the
organisation to senior management.
The Trustee Board is independent from
management.
Newly appointed trustees are provided with a comprehensive induction to CAR through
the provision of training courses and mentoring by established trustees. Training continues
throughout any trustee's appointment.
Arrangements for setting pay and remuneration of key management personnel
The Board of Trustees is responsible for defining the pay policy, including deciding upon
the salary of the CEO. In considering remuneration the Trustees will take account of
relevant information including:
information received from the Citizens Advice national network;
market infornation.
the Charity's financial position. and
public sector pay awards

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Citizens Advice Network
Rutland Citizens Advice Bureau is a member of Citizens Advice, the operating name of
the National Association of Citizens Advice Bureaux, which provides a framework for
standards of advice and casework management as well as monitoring progress against
these standards. Operating policies are independently determined by the Trustee Board
of Rutland Citizens Advi￿ Bureau in order to fulfil its charitable objectives and comply with
the national membership requirements.
Related parties
The Charity co-operates and liaises with a number of other advisory services, local
charities and Local Authority departments on behalf of clients.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees for the year ended 31 March 2025
Reference and administrative details
Charity Name: Rutland Citizens Advice Bureau
Charity Registration No: 1107907
Company Registration No: 5287678
Finance Conduct Authority Authorisation No.. 617720
Registered Office.. 56 High Street, Oakham, Rutland, LE15 6AL
Chair.. Elizabeth Cooper
Chief Executive Officer: Emma Jefferson
Deputy Chief Executive Offi￿r. Clare Bryan
Bankers (for the period of the report): CAF Bank Limited, 25 Kings Hill Avenue, Kings
Hill, West Malling, Kent. ME19 4JQ
Independent Examiner: Azets Audit se[vi￿s, Thorpe House, 93 Headlands, Kettering,
Northants. NN15 6BL
This report has been prepared in accordance with the Statement of Recommended
Practi￿ - Accounting and reporting by Charities and in accordance with the provisions
applicable to companies subject to the small companies, regime.
The report of the trustees was approved by order of the board of trustees, as the company
directors, on 23rd September 2025 and signed on the board's behalf by:
beth
iro
ooper
rustees
Ch
10

Rutland Citizens Advice Bureau
Independent Examiner's report to the Trustees of Rutland Citizens
Advice Bureau
I report to the charity trustees on my examination of the accounts of the company for the year
ended 31 March 2025, Nvhich are set out on pages 12 to 27.
Responsibilities and basls of report
As the charity trustees of the company (and also its directors for the purposes of company law)
you are responsible for the preparation of the accounts in accordance with the requirements of the
Companies Act 2006 ('the 2006 Act.).
Having satisfied myself that the accounts of the company are not required to be audiled under Part
16 of the 2006 Act and are eligible for independent examination, I report in respect of my
examination of your company's accounts as carried out under section 145 of the Charities Ad
2011 {'the 2011 Act.). In carrying out my examination I have followed the Directions given by the
Charity Commission under section 145(5}(b) of the 2011 Act.
Independent examinerfs statement
Since the company's gross income exceeded £250,000 your examiner must be a member of a
body listed in section 145 of the 2011 Act. I confinn that l am qualified to undertake the examination
because l am a member of Ihe Institute of Chartered Accountants in England and Wale8, which 18
one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in
connection with the examination giving me cause to believe that in any material respect:
accounting records were not kept in respect of the company as required by section 386 of
the 2006 Act. or
2. the accounts do not accord with those records. or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006
Act other than any requirement that the accounts give a 'true and fair vievl which is not a
matter considered as part of an independent examination. or
4. the accounts have not been prepared in accordance with the methods and principles of the
Statement of Recommended Practice for accounting and reporting by charities applicable
to charrties preparirKJ their accounts in accordan￿ with the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 102).
I have no COn￿rnS and have come across no other matters in connection wfth the examination to
which attention should be drawn in this report in order to enable a proper understanding of the
accounts to be reached.
Paul Tyler FCA
Azets Audit servI￿s
Thorpe Hou8e
93 Headlands
Kettering
Northamptonshire
NN156BL
11

Rutland Citlzens Advice Bureau
Statement of financial activities for the year ended 31 March 2025
Incorporating the Income and Expenditure Account
Unrestricted Restricted
funds
funds
Total funds
2025
Total funds
2024
Note
Income and endowments from:
Donations and legacies
Charitable activities
Grants and contracts
Other (including fundraising)
Investment income
6,975
30,260
37,235
74,947
164,178
97,625
85,108
1,512
261,803
85,108
15,399
317,080
83,794
9,025
13,887
Total Income
185,040
214,505
399,545
484,846
Expenditure on:
Raising funds
Charitable activities
Advice provision
Grants allocat&J
Service provision
Other
24,749
30,932
55,681
47,960
99.907
223,231
323,138
338,581
24,338
24,338
56,658
Total Expendlture
148,994
254,163
403,157
443,199
Net incomel(expenditure} and
net movoment in funds
(39,658)
(3,612)
41.647
Transfers between Funds
(4,582)
4,582
Fund balances at 1 April 2024
14
184.552
192,438
376,990
335,343
Fund balances at 31 March 2025
14
216,016
157,362
373,378
376.990
There are no recognised gains or losses in the year, other than those included in the
statement of financial activities.
All income and expenditure derives from continuing operations.
12

Rutland Citizens Advice Bureau
Balance Sheet a8 at 31 March 2025
Unrestricted Restrlcted
Fund8
Funds
Total
2025
Total
2024
Note
Flxed Assets
Tangible A&8ets
10
2,509
2,509
2,318
Current Assets
Stock
Debtors
Short t8tm deposits
Cash at bank and in hand
409
3.858
154,580
77,194
236,041
409
4,192
245.531
143,468
393,600
756
18.682
204.575
176,372
400,385
12
334
90,951
66,274
157.559
Creditors - amounts falling due
within one year
13
22.534
197
22,731
25.713
Net Current A888ts
213 507
157,362
370,869
374,672
Net Assets
216.016
157,362
373,378
376,990
Represented by:
Funds of the Charity
Unrestricted funds
General funds
Designated funds
14
186,016
30,000
186.016
30,000
154,552
30,000
Restricted funds
157.362
157,362
192,438
216,016
157,362
373,378
376,990
For the year ending 31 March 2025 the company was entitled to exemption from audit
under section 477 of the Companies Act 2006 relating to small companies.
The members have not required the company to obtain an audit of its accounts for the
year in question in accordance with section 476.
The directors acknowledge their responsibilities for complying with the requirements of the
Act wilh respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordan￿ with the provisions applicable to
companies subject to the small companies, regime.
The financi
onth
I staternents were approved by the Board on 23rd September 2025 and signed
alf by:
Eli&beth C
oper- Chair of Trustees
Chris Mortlock- Fina<rustee
Company
egistration No:
Charity rfegistration No:
5287678
1107907
13

Rutland Citizens Advice Bureau
Statement of Cash Flows for year ended 31 March 2025
Total
2025
Totsl
2024
Cash flows from operating activities
Net incomel(expenditure)
(3,612)
41,647
Adjustments for:
Depreciation
Interest Income
Decreasel(increase) in stock
(Increase)IDecrease in debtors
(Decrease)Ilncrease in credilors
Net cash provided byl{used in) operating aclivilies
2.486
(15,399)
347
14,490
2,982
4,670
4,832
(9,025)
150
(15,793)
4.226
17,585
Cash flows from investing acltlvites
Purchase of fixed assets
Interest receivable
Net cash (used in)Iprovided by invesling adrvities
(2,677)
15,399
12,722
9,025
9,025
Change in cash and cash equivalents in the
reporting period
8.052
26.610
Cash and cash equivalents at 1 April 2024
380,947
354,337
Cash and cash equivalents at 31 March 2025
388,999
380,947
Components of cash and cash equivalents
Short term deposits
Cash al bank and in hand
245,531
204,575
176,372
380,947
388,999
14

Rutland Citizans Advica Bureau
Notss to the financial statements for the year ended 31 March 2025
Accounting policies
The principal accounting policies adopted, judgements and key sources of
estimation uncertainty in the preparation of the financial statements are as follows:
Basis of preparation
The financial statements have been prepared in accordance with Accounting
and Reporting by Charities: Statement of Recommended Practi￿ applicable
to charities preparing their accounts in accordance with the Financial
Reporting Standard applicable in the UK and Republic of Ireland issued in
October 2019, the Financial Reporting Standard applicable in the UK and
Ireland (FRS 102), the Charities Act 2011, the Companies Act 2006 and
Generally AC￿pted Accounting Practi￿.
Rutland Citizens Advice Bureau meets the definition of a public benefit entity
under FRS 102. Assets and liabilities are initially recognised at historical cost
or transaction value unless otherwise ststed in the relevant accounting policy
note(s).
The financial statements are prepared in Sterling, which is the functional
currency of the company, and are rounded to the nearest £. The company's
accounts present information about it as an individual undertaking.
b)
Legal status of the Charlty
The charity is a private company limited by guarantee and has no share
capital. In the event of the company being wound up, the liability in respect
of the guarantee is limited to £10 per member of the charity. The registered
office address is 56 High Street, Oakham, Rutland, LE15 6AL.
Going concern
At the time of approving the financial statements, the trustees have a
reasonable expectation that the charity has adequate reSoUr￿S to continue
in operational existence for the foreseeable future. Thus the trustees
continue to adopt the going concem basis of accounting in preparing the
financial statements.
d)
Judgements and key sources of estirnation uncertainty
In applying the charity's accounting policies, the trustees are required to
rnake judgements, estimates and assumptions about the carrying value of
assets and liabilities. Although actual results may differ from estimates of
this type, in the opinion of the trustees, this is unlikely to result in material
adjustments to the carrying value of assets and liabilities.
15

Rutland Cltlzens Advice Bureau
Notes to the financial statements for the year ended 31 March 2025
Accounting policies (continued)
Incoming resources
i)
Donations and grants receivable
Grants made to finance the activities of the charity are credited to the
income and expenditure account in the period to which they relate.
Income from donations or grants is recognised when there is eviden
of entitlement to the gift, re￿Ipt is probable and its amount can be
measured reliably.
Bank interest
Bank interest is included in the income and expenditure account on
re￿ipt.
Other income
Sales of services are included in the income and expenditure account
in the period to which they relate. Other income, including donations,
gifts and covenants are included as they were received.
iv) Volunteern
The value of seNices provided by volunteers is not incorporated into
these financial statements.
Deferred income
Grants and fees that are received in advan￿ of delivering services
required by performance-related conditions are accounted for as a
liability and released to income in the reporting period in which
conditions that limit recognition are met.
Legacies
Legacies are recognised on the earlier of the date the charity is aware
that probate has been granted, the estate has been finalised and the
charity notified that a distribution will be made, or when a distribution
is received from the estate. Legacies are only recognised in the
Statement of Financial Activities when it is considered probable that a
distribution will be re￿iVed and that distribution can be measured
reliably. When the criteria for income recognition have not been met,
the legacy is treated as a contingent asset.
Resources expended
All expenditure is accounted for on an accruals basis. All expenditure
directly related to the provision of advice services is included within
charitable expenditure. Other costs incurred have been allocated between
fundraising, advi￿ and administration as appropriate. Where such costs
16

Rutland Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2025
Accounting policies (continued)
relate to more than one functional cost category they have been split on an
estimate of time or income, as appropriate.
g)
Fixed assets and depreciation
Fixed assets are included at cost. Items are capitalised rf their value is over
£1,000.
Depreciation is charged on a straight line basis on the costs of the assets
over their estimated useful lives as follows..
Fixtures & fittings:
Remaining period of lease:
maximum 6 years
10 years
3 years
Equipment:
Computers:
h)
stocks
Stock is recognised at the lower of cost and net realisable value. Cost
comprises direct materials and, where applicable, those overheads that have
been incurred in bringing stock to its present location and condition.
i)
Debtors
Trade and other debtors are measured at the transaction price (including
transaction costs). Where the arrangement constitutes a financing
transaction, the transaction is recognised at the present value of the future
cashflows discou nted at a market rate of interest.
i)
Cash and cash equivalents
Cash and cash equivalents include cash in hand, deposits held at call with
banks and other highly-liquid short-term investments with a short maturity
of 3 months or less.
k)
Creditors
Creditors are recognised where the charity has a present obligation resulting
from a past event that will probably result in the transfer of funds to a third
party and the amount can be measured or estimated reliably.
Trade and other creditors are measured at the transaction pri￿. Where the
arrangement constitutes a financing transaction, the transaction is
recognised at the present value of the future cashflows discounted at a
market rate of interest.
17

Rutland Citizens Advice Bureau
Notes to the financial statsments for the year ended 31 March 2025
Accounting policies (continued)
i)
Fund accounting
Unrestricted funds are donations and other income generated for the objects
of the charity without specified purposes. These can be used in accordan
with the charitable objects at the discretion of the trustees.
Income received for the restricted purposes is included in a separate
restricted fund against which appropriate expenditure is allocated.
Designated funds are allocated out of unrestricted funds by the trustees for
specific purposes. The use of such funds is at the trustees, discretion.
m) Leases
Rental costs under operating leases are charged to the statement of financial
activities in equal amounts over the period of the leases.
Taxation
The charity is exempt from tax on income and gains falling within section 505
of the Taxes of the Taxes Act 1988 or section 252 of the Taxation of
Chargeable Gains Act 1992 to the extent that these are applied to its
charitable objects.
Pension
The charity operates a defined contribution group personal pension plan for
its employees. Payments are charged to the Statement of Financial Activities
in the period in which they are incurred.
p)
Termination benefits
Tennination benefits are recognised immediately as an expense when the
charity is demonstrably committed to terminate the employment of an
employee or to provide temiination benefits.
q) VAT
The charity has been able to recover VAT in accordance with the agreed
partial exemption method.
18

Rutland Citizens Advice Bureau
Notes to tha financial ststsments for the year ended 31 March 2025
>)24
6,975
37.235
44,947
3),o(x)
74,947
6,975
37,235
irwrre and1gw.es ￿S £37,235 (2024: £74,94n cfj £6,975,V4BS unrestri&￿1
(2024: £35,401) aTrJ £3),2eov4BS restr￿￿￿1 (2024: £39,546).
3 inc(xrE fr(xn ChaiitaNe ktsvitses
10,IJ))
150.(XX)
4,178
75,
19),CKX)
51,581
LcA21 AUtI￿lty grats
150,1JX)
51,803
47,625
FurxlrasirvJ e
85,1(
85,1(
78,787
1E4,178
182,733
346,911
4CM).874
The irK(Jre fr￿n dHitaAe VRS £346,911 (2024: £4CD,874) of vknith £164,178 unrest￿1
(2024: £180,CX)n ajxl £182,733 ￿ restri&￿ (2ff24: £220,W).
13,887
1,512
15,393
9,￿25
INXx￿ fr(Th InveStn￿ vas £15,￿ (2024: £9,025) of £13,￿7 Lnrestri(tsJ (2tr24:
£7,211) arKI £1.512 restnC1￿ (2024: £1,814).
19

Rutland Citizen8 Advice Bureau
Notes to the financial statements for the year ended 31 March 2025
S Expenditure
Other
dlrect
costs
Dlrect
Staffing
Support
CO8ts
2025
2024
Cost of raising funds
other fundraising
33,495
16,463
5,723
55,681
47,960
Charitable Actlvltles
Advice provision
Partner funding
Grants aiiocated
Grant service provision
Other
266,860
10,683
45.5g5
323,138
338,581
3,552
54.870
321,141
27,146
403,157
443 199
Total expenditure was £403,157 (2024.. £443,199) of which £148,994 was unrestricted (2024: £180,432)
and £254,163 was restricted (2024: £262,767).
6 Charitable activites
2025
2024
Staff costs
SuE>contractors
VCF costs
CitA Innovation costs
VCF Mapping
Other grants
Other direct costs
Albjcated support and governance costs (note 7)
287,646
316,854
2,163
8,520
3,508
9,126
12,707
347,476
395,239
Expenditure on charitable activities was £347,476 (2024.. £395,239) of vthich £124,245 was unrestricted
(2024: £171,479) and £223,231 was restricted (2024.. £223,760).
7 Analysis of support and governance costs
Support Governance
2025
2024
Management costs
Office, IT and communications
Premises costs
Legal and professional fees
Independent examination services
AGM costs
4,382
14,282
25,075
4.387
14.282
25.075
7.780
2.814
532
54,870
5,795
17,712
22,768
5,557
4,563
275
56,670
7,780
2,814
532
11,131
43,739
Analysed be￿een
Cost of raising funds
Charitsble activities
4.562
1,161
9.970
11,131
5,723
49 147
54,870
3.626
43,739
56,670
20

Rutland Citizens Advice Bureau
Notes to tho financial ststsments for the year ended 31 March 2025
8 Net incomel(expendlture) for the year
2025
2024
This is ststed after charging:
Depreciation
Operating costs of leases, properties & machines
Independent Examinetrs remuneration
Independent ex8mination
Other seNices
2,486
10,602
4,832
10,516
2,814
2,227
4.563
1,678
9 Information regarding Trustees and Employees
2025
2024
Wages and salaries
Social security costs
Pension costs
292,302
18,014
10,825
321,141
300,205
25,903
12.403
338.511
The w4erage number of employees was:
2025
No
12
2024
No
13
The average number of employees, on a fulltime equivalent, analysed by function was..
2025
No
2024
No
Charitable purposes
Fundraising & publicity
Management and administration of charity
No employee received emoluments in excess of £60,000.
There was no trustees, remuneration or other benefrts for the year ended 31 March 2025 or 31 March 2024.
No trustees received benefits under any pension scheme.
No travel costs were paid to members of the Trustee Board in the year {2024.' £nil).
Total remuneration paid to key management personnel in the year was £97,182 (2024.. £95,201).
The bureau paid £3,620 in the year ended 31 March 2025 (2024: £3,381) for various insuranca sepdices,
including professional indemnity cover.
Wages and salaries include redundancy payments made to truo employees during the year to 31 March
2025 totalling £20,014 (2024.. £nil).
21

Rutland Citizens Advice Bureau
Notes to the financial statsments for the year ended 31 March 2025
10 Tangible assets
Fixtures.
flttings and
equipment
Computer
Equipment
Total
Cost
At 1 April 2024
Additions
At 31 March 2025
5,947
13.689
2,677
16,366
19,636
2,677
22,313
5,947
Depreclatlon
At 1 April 2024
Charge for year
At 31 March 2025
5,555
392
5,947
11,763
2,094
13,857
17,318
2,486
19,804
Net Book Value
At 31 March 2025
2,509
2,509
At 31 March 2024
392
1.926
2.318
11 Stocks
2025
2024
Stamp stock
409
409
756
756
12 Debtors
2025
2024
Value Added Tax
Other Debtors
Prepayments and Accrued Income
3,082
12,500
22

Rutland Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2025
13 Creditors - amounts falling due within one
year
Trade creditors
Other creditors
Accruals
Taxation and social security
Value Added Tax
Deferred Income
Grants deposited in advance
2025
2024
4,147
4,913
5,478
6,578
1,614
892
8,502
8,441
6,148
1,730
22,730
25,713
Movement on deferred income account
Deferred income brought forward
Income deferred in the year
Amount released in the year
Amount released from previous year
Deferred income carried forward
1,730
4,429
1,730
1,730
4,429
1,730
Income of £1.730 was deferred at 31 March 2024 as it related to income from the Trussell Trust re￿iVed
for services that had not been provided by 31 March 2024.
23

Rutland Citizens Advlce Bureau
Notss to the financial statements for the year ended 31 March 2025
14 Funds
At 1 April
Incomlng
Outgolng
2024 Re80urces Rosources
Transfer
botwoon
funds
At 31 March
2025
Year ended 31 March 2025
Restrfcted funds..
For Rutland
VCF
Trussell TrusVFood Bank
CitA Innovation
Advice Donation
Deprivation Advice Donation
RCC AVM
CitA Cost of Living
Total Restricted Funds
109,662
7,815
118,880
50,OLK)
22,995
24,630
(102,631)
(46,233)
(24,114)
(29,810)
(34,139)
(10,621)
{6,615)
123,911
11.582
1,119
10,104
40,000
7,158
17,699
4.924
5,861
3,463
11.084
192,438
214,505
254,163
4,582
157,362
Unrestricted Funds
General Funds
Jeff Ward Fund
Totsl Unrestrict8d Funds
154,552
30,000
184552
185,040
(148,994)
(4,582)
186,016
30,000
216,016
148,994
4,582
Total Funds
376,990
399,545
403,157
373,378
Net transfers to restricted funds represent transfers from unrestricted funds of £4,582 to finance deficits on
restricted funds.
At 1 April
2023
Incoming
Resourc88
Outgolng
R88ourc08
Transfers
between
funds
At 31 March
2024
Year ended 31 March 2024
Restricted Funds
For Rutland
VCF
VCF Mapping
Trussell TrusVFood Bank
CitA Innovation
Advice Donation
Deprivation Advice Donation
RCC AVM
CitA Cost of Living
Totsl Restricted Fund5
116,028
13.535
3,251
110,147
50,000
20.499
26,951
24.630
(116,511)
(55,720)
(26,038)
(33,961)
(14,526)
109,662
7.815
2,288
7,010
10.104
40.000
7.158
17.699
40,000
10,000
20,000
(2,842)
(2,301)
10,963
183 775
95
262 227
262 767
192438
Unrestricted Furds
General Funds
Jeff Ward Fund
Total Unrèstricted Funds
151.568
192,619
(180,432)
(9,203)
154,552
30,000
180,432
9,203
222619 184,552
151,568
Totsl Funds
335,343
484 846
443,199
376,990
Net transf8rs to restrict8d funds represents transfers from unrestricted funds of £9,298 to finance deficits on
restrided funds and £95 from unrestrtcted to restricted funds.
24

Rutland Citizens Advice Bureau
Nots8 to the financial statements for the year ended 31 March 2025
15.
Purpose of Re8trictsd funds
The specific pU￿oseS for which the restricted funds are to be applied are as follows:
For Rutland - This fund was set up to raise funds specifically to benefit the Rutland
community. The focus is on the provision of services for those living with cancer,
dementia or other long-term illnesses or conditions.
VCF - Provision of Voluntary and Community Sector Infrastructure Support in
Rutland funded by Rutland County Council.
Trussell TrustlFood Bank - Grants given by Trussell Trust and Rutland Food
Bank to provide high quality advi￿ on income maximisation to those accessing the
food support, who are identified as being at risk of destitution.
Advice Donation - A donation made to fund general advice provision over the
coming years as funding from other SoUr￿S declines.
CitA Innovation - A grant from National Citizens Advi￿ to improve CAR'S service
delivery within small rural communities.
Deprivation Advice Donation (from 2023124) - a donation made by an individual
towards the costs of providing advice to those attending the Rutland Foodbank
which will be fully spent during 2025126.
RCC AVM (from 2023124) - A grant from Rutland County Council to help fund the
provision of a Mental Health Prevention and Resilience project in Rutland. This was
put on hold during the year and will recommence in 2024125 and 2025126.
Designated Funds:
Jeff Ward Fund - for adviser salaries and gaps in existing future funding.
25

Rutland Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2025
16.
Analysis of net assets between funds
Comparative information for the year ended 31 March 2024
Unrestricted
Funds
Restricted
Funds
Total
2024
Fixed assets
Stock
Debtors
Short term deposits
Cash at bank and in hand
Creditors due within one year
2,318
756
2,692
144,501
53,776
19.491
184,552
2,318
756
18,682
204,575
176,372
25,713
376,990
15,990
60,074
122,596
6,222
192,438
17.
Financial commitments
Capital Commitments
At 31 March 2025 there were no capital commitments.
Operating lease commitments
At 31 March 2025 the charity had outstanding commitments for future minimum
lease payments under non-cancellable operating leases, which fall due as follows:
2025
2024
Within one year
Between two and five years
Later than 5 years
9,861
7,500
10,435
17,361
17,361
27,796
26

Rutland Citizens Advice Bureau
Notes to the financial ststements for the year ended 31 March 2025
18.
Related party transactions
Rutland Citizens Advi￿ Bureau is a member of Citizens Advice, the operating
name of the National Association of Citizens Advice Bureaux, which provides a
framework for stsndards of advice and casework management as well as
monitoring progress against these standards. Operating policies are independently
detennined by the Trustee Board of Rutland Citizens Advice Bureau in order to fulfil
its charitable objectives and comply with the national membership requirements.
There were transactions between Rutland Citizens Advice Bureau and Citizens
Advi￿ in relation to insuran￿, information ServI￿S and, as explained in note 14,
grant funding.
There have been no other related party transactions during the year.
19.
Pension costs
A pension scheme for employees is operated on a defined contributions basis. The
scheme is open to all employees at any time. The charity contributes 4% of
pensionable earnings and the employee a minimum % of gross salary to meet
statutory requirements. The assets of the scheme are held separately from those
of the charity in an independently administered fund. The fund administrators are
Aviva. The pension cost shown in the accounts forthe year represents contributions
payable by the charity and amounted to £10,825 (2024: £12,403). There were
contributions of £nil (2024: £1,929.51) payable or outstanding at the year end.
27