Rutland Citizens Advice Bureau
Report of the Directors and Trustees
and
Financial Statements
for the year ended 31 March 2024
Registered Charity No. 1107907
Company No. 5287678
FCA Authorfsatlon No. 617720

Rutland Citizens Advice Bureau
Report of the Dlrectors and Trustses
and
Financial Ststements
for the year ended 31 March 2024
CONTENTS
Report of the Directors and Trustees
1-10
Independent Examiners Report
Statement of Financial Activities
12
Balance Sheet
13
Statement of Cash Flows
14
Notes to the Account8
15-27

Rutland Cltlzens Advice Bureau
Report of the Diractors and Trustees
for the year ended 31 March 2024
The Trustees (who are also the Directors for the purpose of Company Law) have pleasure
in presenting their annual report and the financial statements for the year ended 31 March
2024. The financial statements comply with the Charities Act 2011, the Companies Act
2006, the Memorandum and Articles of Association, and Accounting and Reporting by
Charities: Ststement of Recommended Practice applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard for applicable in the UK and
Republic of Ireland published in October 2019.
The following paople were d1￿ctOrS/trUsteeS of the charity on the date of approval of the
report..
DIRECTORSI
TRUSTEES
ROLE
ELECTED
BY
DATE
ELECTED
Elizabeth Cooper
Philip Grimley
Michael Cropper
Tim Devas
Chair
Members
1 Apr20
23Jan 15
Trustee
MemberB
Trustee
Members
70ct19
Trustee
Members
9Nov20
21 Nov 22
Hannah Williams
Christopher Mortlock
Susan Jarron
Trustee
Members
Trustee
Members
9May23
Members
9May23
The following people additionally Served as directorsltrustees during the year:
Trustee
EXIDIRECTORS ROLE
TRUSTEES
ELECTED DATE
DATE
BY
ELECTED RESIGNED
John Hawksfield
Finance Trustee
Jeanette Wamer Trustee
Graeme Baines
Trustee
Trustees
11 May16 13Nov23
9May23
13Nov23
21 Nov 22 2 July 24
Co-opted
Members
In this report:
The directors of the Charity are referred to as "trustees.,
Rutland Citizens Advice Bureau is rpferred to as "CAR. or "the Chariti,
All trustees give their time freely and no trustee received remuneration in the year.
Details of any trustee expenses are disclosed in note 9.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees
for the year ended 31 March 2024
OBJECTIVES AND ACTivrriES
Charitable purpose
Thp. niimtxqe nf Ihe charitv is to promote anv charitable DufDose for the benefit of the
community in Rutland and surrounding areas. by the advancement of education, the
protection and preservation of health and relief of poverty, sickness and distress.
Fundamental to achieving its charitable aims, the Charity has an underlying goal of raising
funds to enable it to provide the services which it is established to deliver.
CAR aims to fulfil its purpose through its objectives. The core aims of the Charity set CAR'S
strategic objectives. CAR aims to provide free. confidential, impartial and independent
advice and infonmation for the benefit of the local community, to exercise a responsible
influence on the development of soGial policies and services and to ensure individuals do
not suffer due to a lack of knowledge or an inability to express their needs effectively.
Strategic objectives during the period of the report included:
To maintain and grow the core advice function and to deliver a service that
assists the population of Rutland.
To work to increase awareness of, and improve access to the Charity and to
provide serrfices in support of the voluntary sector in Rutland
To support and develop the voluntary sector in Rutland to SUPPOrt and help
coordinate the activities of other charities. This enables CAR to broaden
considerably its ability to fulfil the purposes of advancement of education. the
protection and preseNation of health and relief of poverty, sickness and distress
beyond the delivery of core advi￿ services.
To work to highlight those policy, delivery and seNice issues that are. or have
potential to impact negatively on the quality of life of Rutland residents
To maintain membership of the Citizens Advice Network
Activitles
The Trustses have paid due regard to the Charity Commission's guidance on public benefit
in deciding the activib.es undertaken by the organisation and are satisfied that the
infonnation provided in the report and accounts meets the public benefit reporting
requirements
During the past financial year, the organisation has continued to deliver both traditional
advice 88rvices and services in support of the voluntsry sector.

Rutland Citizens Advice Bureau
Report of the Directors and Trustees
for the year ended 31 March 2024
Advice services..
In addition to generalist advice the follo￿Ing specialist services were provided during the
year.
Debt
Welfare Rights
Housing
Prevention of Homelessness
Additionally specialised advice was also provided:
To people with long term medical conditions
CAR exceeded delivery targets for numbers of dients advised, and sustained quality
standards throughout the year. As a result of the cost-of-living crisis the organisation has
never been busier in tenns of case load or numbers of clients seeking advice in CAR'S
50 year history. CAR continued to provide advice for people with long term health
conditions in the county. This work is supported by fvndraising activity undertaken by
CAR'S fundraising arm - For Rutland.
Campalgns
CAR continues to play an active role in working to improve the policies and practices that
affect peoples, lives. During this period CAR published a campaign on the cost of living
Crisis in Rutland
htt s.Ilcitizensadvicerutlané.or
-contenUu
loads1202311 0￿ he-
Cost-of-Livin
-Crisis-in-Rutland-Re
0rt-2023.Dd4LThis ￿port gamered a considerable
amount of interest and media attention both within Rutland and Nationally.
Collaboration
rfer the past 12 months CAR has improved its partnership wort(ing and collaboration
with parther agencies. This has induded inft)rnation sharing, development of and
participation in events and regular meetings for the Charity and voluntary sector to
attend. The plan is to work together to promote synergy and effective use of team
efforts, improve footfall and minimise duplication of resources.
Voluntary and Communty Sector
CAR has increased its offering to Voluntary and Community Sector (VCS) in Rutland. Over
the past 12 months CAR have continued with the delivery of a series of activities and
inrtiatives in support of the VCS including:
promoting and increasing the supply of volunteers to multiple VCS groups in
Rutland;

Rutland Citizens Advice Bureau
Report of the Directors and Trustees
for the year ended 31 March 2024
delivering social media engagement training.
promoting funding opportunities.
developing space at the CAR offices as a community hub available for voluntary
nrni Lno tn Ji sa for mp.p.tingR 9nd nthpr nijmnqp_s.
increasing collaboration and cooperation amongst VCS partners through the
development of a shared calendar of community events and
establishment of and attendance at a variety of community events.
Mapplng and strategy
In addition, CAR has completed the first phase of the Rutland specific mapping and
strategy exercise that involved the conduct of a comprehensive survey of the VCS in
Rutland (htt :Ilvoluntee
lusrutland.or
.u
contenuu
loads120231071Surve Re
ort Short. d
and a Rutland based strategy
{htt s.'Ilvolunteer
lusrutland.or
.ukl
rtslrutland-volunta
-and-communit -sector-
strate
-2024-2028
Fundralsing Activltles
CAR'S funds comprise of a) unrestricted income funds which can be used in furtherance
of the charitable objects at the trustees, discretion and b) restricted income funds which
can only be used for particular restricted projects or purposes within the objects of the
Charity. Restrictions arise when specrfied by the funder or when funds a￿ raised for
particular restricted projects or purposes. Expenditure which meets the restricted criteria
is charged to that fund, together with a fair allocation of CAR support and administrative
costs.
April 2024 will be the start of the final year of a &year grant with RCC for the provision of
core advice services within Rutland. In additK)n, CAR will receive a 9-month extension
for the Charity's work helping the voluntary sector in Rutland as well as a number of
small grants and contracts to conduct specific projects.
Overall. CAR is dependent on a small number of fund sources to support the majority of
our work. In this context, the trustees have determined that the CAR strategy needs to
a) focus on agility and surviv81 of the organization.
b) being able to respond rapidly to the changing politicaveconomic environment in
Rutland, whilst
c) continuing to widen our donor base and look for new sources of income.
CAR fundraising volunteers continued operating under the brand of For Rutland,
organising significant fundraising events including the Bottle Tombola at the Rutland
County Show in June 2023 and the Good & New Sale in March 2024.
During the reporting period CAR conducted a direct mail appeal for financial support to
Parish and local Councils in Rutland.

Rutland Citizens Advice Bureau
Report of the Directors and Trustses
for the year ended 31 March 2024
ACHIEVEMENTS AND PEFORMANCE
During 2023124 the top three categories of advice remained Welfare Rights, Housing and
Debt. We saw 3,021 unique clients during the year and assisted with 13,833 presenting
issues.
Presenting issues break down as follows:
Welfare rights- 7,777
Debt- 1,600
Housing - 1,583
Other- 2.873
The financial gain for clients in 2023124 was £1.509,831. A further gain of £945,691 was
reported from our focused advice work for clients with long tem health issues.
100¥0 of clients who responded to survey questions are either satisfied or very satisfied
viith our service.
CAR continued to welcome clients from acn)ss the county. over the last 12 months 39 /0
of clients came from wards and parishes outside Oakham and Uppingham. 62¥0 of our
clients were women and 38% men. Clients under pension age made up 63 % of those
seen and those over pension age 370k.
Investment Activltle8
The Charity does not currently hold any material investments, although it does make
deposits into the Flagstone cash deposit platform to distribute its reserves, both
unrestrictsd and restricted, acn)ss multiple short tenn savings accounts. This approach
maximises interest eamings while ensuring the security of the fiJnd8. Current savings
are considered alongside our reserves policy.
Factorn Affecting the Achlevement of Objectlves
Financial risk: this is addressed under the Financial Review,
The health and social care landscape is charKJing, as are the requirements of
Rutland County Council;
Access to the services provided by clients and potential dients;
Recruitment of employees and volunteers.

Rutland Citizens Advice Bureau
Report of the Directors and Trustses
for the year ended 31 March 2024
FINANCIAL REVIEW
Financial Position
11 l*JVI i li* i¥ iTS=urceo
+ha iitsar Q4AA A4R l?n??n?. PARA ?Rl ! n! thio P?R? ?27
I Iv y
(2022123: £259,075) related to restricted project activities by 'For Rutland., Rutiand
Development of a Voluntary and Community Sector Strategy for Rutland, Trussell Trust
and Rutland Food Bank, Citizens Advice Sub-Grant. and Advice Donation.
There was a net income of £41,647 for the year (2022123.. net income £64,755).
Unrestricted funds saw a net income of £42,187 . which was offset by the small loss in the
restrÈcted accounts resulting in an overall net income. The Board have designated £30.000
of unrestricted reserves as the Jeff Ward Fund. For Rutland fundraising events resulting
in a net expenditure of £6,364 (2022123 net income £5,788). The balancing gains of
incomelexpenditure in all other restricted accounts are set out in note 14 to the accounts.
Transfers between funds represent exGess expenditure in restricted accounts met by
general reserves.
At 31 March 2024 total reserves were £376,990, an increase from the 2023 figure of
£335,343, the overall increase being a result of the movement in unrestricted and restricted
reseNes as already mentioned.
The National Citizens Advice financial health monitoring report noted financial health in
areas of liquidity and free reseNes at the end of the financial year March 2024, rating them
as minimal risk,
Reserves Pollcy
The trustees establish a Reserves Policy to ensure that the bureau's core activilies can
continue during unforeseen difficulties. In April 2024, the reserve amount was increased
to reflect updates in the redundancy calculator spreadsheet, changes in staffing stnjcture
and costs, and the recent staff pay rise implemented at the beginning of the financial year.
In response to these changes, the trustees reassessed the Charitys free reserve
requirements, considering the primary risks to the organisation. They identified the main
risks to both income and expenditure and calculated the potential financial impact of
adverse changes. The identrfied free resenRs would allow for short-term drawdowns,
providing time for mitigation actions and adjustments to new financial circuMstan￿s.
Additsonally, CAR has updated its risk analysis pr(r£dures, foming a working group that
meets quarterfy and reports back to the Board at each meeting with a review of the risk
register.
Flnanclal Rlsk
The key areas of risk are:
The1088 of a major funding source including the non-renewal of a funding contract
or reduction in scope of funding provided,

Rutland Citizens Advice Bureau
Report of the Dlrectors and Trustees
for the year ended 31 March 2024
The inability to reduce costs pro rata to any reduction in fvnding without putting the
core service at risk.
Increased redundancy obligations as a Consequen￿ of lack of staff tumover,
Any unexpected expenditure, especially related to employment, and
An increase in working capital required ff funding is not reGeived in advance.
The cuffent advi￿ grant received from Rutland County Council runs for 3 years to March
2025. on an annually reducing basis. requiring a CO￿espOndIng increase in fundraising
year on year. CAR has transitioned to a more mixed fundraising model, consisting of a
core grant and additional income provided via bids for tenders and grant applications to a
number of charitable foundations.
In light of these factors the target for reser4es has been set at £115,000 (31 March 2023:
£115,OCKI). Total free reserves at 31 March 2024 as set out in these accounts (exduding
designated reserves) are £152,234. The reasons for holding these designated reseNes
and any restricted reserves are set out in notes 15.
The Reserves Policy will be reviewed annually in tandem with the bureau's strategy and
risk assessment processes.
Principal Funding Sources
Rutland County Council will continue to be the primary source of funding to the end of the
current agreement, viith additional funding coming from individuals and private foundations
as well as funding via National Citizens Advi￿, and the 'For Rutland, fundraising team.
The charity did not have any borrowings trom either providers of funding or other sources
at the balan￿ sheet date.
Funds in Deficit
No funds were in deficit at the balance sheet date.
Investment Policy
The Charity has the power to invest monies as set out in its Articles of Association.
Plans for future periods
The trustees review plans for the future regularly at Board meetings and at an annual
strategy review meeting. Its core aims and objectives remain as set out. Current plans
include:
Continued delivery of Citizens Advice serrfices in Rutland including consideration
of approaches to enhance support. reach and accessibility.
seeking additional funding to expand the advice team to meet the rising levels of
demand for services.
Recruit and train more specialists advisors

Rutland Citizens Advice Bureau
Report of the Directo￿ and Trustees
forthe year ended 31 March 2024
Further diversify our donor base and to seek new funding model to support the core
advice work in tandem with our voluntary sector offering.
Improved communications within Rutland as well as advertising services to
potential and current users.
Grow the voluntary sector hub, enhance the Volunteer Plus website offering and
increase the voluntary sector support activities.
Build upon the work of the voluntary sector mapping, strategy development and
directory of VCS groups, to become the primary resource for the voluntary sector
in Rutland.
Collaborate with Rutland County Council to produce a voluntary sector strategy for
Rutland.
Undertake fundraising and business development activity in line with agreed
strategy and to sustain and develop advice services, and to consider new activity
or approaches in response to need.
Structure, governance and management
Governing Document
Rutland Citizens Advice Bureau is a registered charity and a company li mited by guarantee
known as Citizens Advice Rutland. The maximum liability of each member is limited to ten
pounds. Rutland Citizens Advice Bureau is govemed by its Articles of Association as
amended in 2023. The Articles of Association provide ft)r a maximum number of trustees
of 15 and the minimum shall be 4. At 31 March 2024 the company had 18 members, 8 of
which were Trustees.
Recrultmenl Appointment of Trustees
Trustees are appointsd in accordance with the Articles of Association.
Trustees are recruited from those who have demonstrable interest in and commitment to
the local community and the aims and objectives of the Charity. They will be required to
demonstrate (or gain) the skills and experience identified as necessary to fulfil the roles.
The Board of Trustees (the Board) and the Chief Executive Officer (CEO) oversee the
recruitmenVco-OPtion of new board appointments. New trustees are required to undertake
an application and interview process. A separate process agreed by the Board is followed
forthe election of the Chair. No other person or bodies extemal to the Charitywere entitled
to appoint persons to the Trustee Board.

Rutland Citizens Advice Bureau
Report of the Directora and Trustees
for the year ended 31 March 2024
Organlsational Structure
Rutland Citizens Advi￿ Bureau is governed by a Board of Trustees which is responsible
for setting the strategic direction of the organisation and the policy of the Charity. The
trustees carry the ultimate responsibility for the conduct of the Charity and for ensuring
that it satisfies its legal and contractual obligations.
Trustees meet, at a minimum. quarterly and delegate the day-to-day operation of the
organisation to senior management. The Trustee Board is independent from management
N8￿Y appointed trustees are provided with a comprehensive induction to CAR through
the provision of training courses and mentoring by established trustees. Training continues
throughout any trustee's appointment.
Arrangements for settlng pay and remuneration of key management personnel
The Board of Trustees is responsible for defining the pay policy, including deciding upon
the salaries of the CEO and the Chief Operating Officer. In considering remuneration the
Trustees will take aCc￿nt of relevant information including".
information received from the Citizen8 Advice national network",
market information;
the Charity's financial position"
public sector pay awards
Citizens Athiice Network
Rutland Citizens Advice Bureau is a member of Citizens Advice, the operating name of
the National Association of Citizens Advice Bureaux, which provides a framework for
standards of advice and casework management as well as monitoring progress against
these standards. Operating policies are independently determined by the Tnjstee Board
of Rutland Citizens Advice Bureau in order to fulfil its charitable objectives and comply with
the national membership requirements.
Related partles
The Charity co-operates and liaises with a number of other advisory service, local
charities and Local Authority departments on behalf of clients.

Rutland Cltlzens Advice Bureau
Report of the Dlrectors and Trustees
for the year ended 31 March 2024
Reference and adminlstratlve details
Charity Name: Rutland Citizens Advice Bureau
Chaiity Registration No: 1107907
Company Registration No: 5287678
Finance Conduct Authority Authorisation No: 617720
Registered Office: 56 High Stree( Oakham, Rutland. LE15 6AL
Chair. Elizabeth Cooper
Chief Executive orricer: Duncan Furey
Chief Operating Officer: Sheila Fletcher
Bankers (for the period of the report): CAF Bank Limited, 25 Kings Hill Avenue, Kings
Hill, West Malling, Kent. ME19 4JQ
Independent Examiner.. N2ets Audit Services, Thorpe House, 93 Headlands, Kettering,
Northants. NN15 6BL
This report has been prepared in accordance with the Statement of Recommended
Practice - Accounting and reporting by Charities and in accordan￿ with the provisions
applicable to companies subject to the small companies, regime.
The report of the trustees was appruved by order ofthe board of trustees, as the company
directors,
n 26 September 2024 and signed on the board's behalf by..
Elizabeth
Chair of Tr
oper
stees
10

Rutland Citizens Advlce Bureau
Independent Examiner's report to the Trustees of Rutland Citizens
Advice Bureau
I report to the charity trustees on my examination of the accounts of the company for the year
ended 31 hAarch 2024, whlch are set out on pages 12 to 27.
Responslbllttles and basis of report
As the chaiity trustees of the company (and also its directors for the pU￿oseS of company law)
you are responsible for the preparation of the accounts in accordance with the requirements of the
Companies Act 2006 ('the 2006 Act,).
Having satisfied myself that the accounts of the company are not required to be audited under Part
16 of the 20Q￿ Act and are eligible for independent exarnination. I report in respect of my
examination of your company's accounts as carried out under section 145 of the Charities Act
2011 (Ihe 2011 Act,). In carrying out my examination I have followed the Directions given by the
Charity Commission under section 145(5)(b) of the 2011 Act.
Independent examlnerfs statement
Since the company's gross income exceeded £250.000 your examiner must be a member of
body listed in section 145 of the 2011 Acl. I confirm that l am qualified to undertake the examination
because l am a member of the Association of Chartered Certified Accountants. which is one of the
listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in
connection wlth the examination giving me cause to believe that in any material respect:
1. accounting records were not kept in respect of the company as required by sectlon 386 of
the 20C6 Act", or
2. the accounts do not acco￿ with those records. or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006
Act other than any requirement that the accounts give a 'tru8 and fair view, which is not a
matter considered as part of an independent examination; or
4. the accounts have not been prepared in accor(lance wth the methods and piinciples of the
Statement of Recommended Practice for accounting and reporting by Charities applicable
to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102).
I have no concems and have come across no other matters in conneclion with the examination to
which attention should be drawn in this report in order to enable a proper understanding of the
acc
nts to be reached.
Richard Monkhouse FCCA
Association of Chartered Certified Accountants
Thorpe House
93 Headlands
Kettering
Northamptonshire
NN15 6BL
Date: ..
11

Rutland Citizen8 Advlce Bureau
ststement of flnancial activitie8 for the year ended 31 March 2024
Incorporating the Income and Expenditure Account
Unr•strlcted Restri¢tsJ Total funds
funds
funds
2024
Totsl funds
2023
Income and •ndowments from:
Donations and legacies
35,401
39,546
74,947
81,S26
hari+*hlA grtiviti•rA
Grants and contracts
Other (including fundraising)
Investment income
175,tL)o
5,W7
7.211
142.080
78,787
1,814
317,080
83,794
9.025
304,142
75.370
3,123
Total Income
222.619
262.227
484,846
464,261
Expenditurn on:
Raising funds
Charitable aGtivities
Advice provislon
Grants allocated
Service provision
Other
8,953
39.007
47,
68.429
141,590
196,991
338,581
271,937
9.500
29,889
26,769
58,658
49,640
T•)tsl Expondituro
180,432
262,767
443,199
399.5C6
Net Incom￿{8xpend1turft) and
nd movemgnt in funds
42.187
{540)
41,647
64.755
Transfers between Fund8
(9,203)
9,203
Fund balances at 1 April 2023
14
151,568
183,775
335,343
270.588
Fund balances at 31 March 2024
14
184,552
192,438
376,990
335,343
There are no recognised gains or losses in the year, other than those induded in the
statement of financial activities.
All income and expenditure derives from continuing operations.
12

Rutland Cltlzens Advlce Bureau
Balance Sheet as at 31 March 2024
Unr•strioted R•strl¢t•d
Funds
Funds
Total
2024
Total
Note
Tangible Assets
10
Currnnt Ass•ts
Stock
DebtOTS
Short twm deposits
Cash at bank and in hand
12
15.990
80,074
122 596
198.660
18.682
204,575
176 372
2.889
120.227
234 110
358, 132
144.$01
53.776
201.725
Creditors - amounts falling du8
withln one year
13
19.491
25,713
29,939
t Current Assots
182.234
374.672
328 193
184,552
192 438
378.99)
R8prèsented by:
Funds of th• Charlty
Lthrestricted funds
General fLmds
Designated funds
14
154,552
30.000
154.552
30.0
151.568
Restricted FurKIs
192,438
192.438
1￿.775
184 552
192 438
376 99)
For the year ending 31 March 2024 the company was entitled to exemption from audit
under section 477 of the Companies Act 20[￿ relats.ng to small companie8.
The members have not required the company to obtain an audit of its accounts for the
year in question in accordance with section 476.
The directors acknowledge their responsibilities for complying with the requirements of the
Act with respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance with the Fxovisions applicable to
companies subject to the small companies, regime.
The financial statements were approved by the Board on 26th September 2024 and signed
on their be
al
by:
Eliz
er- Chair of Trustees
Chris Mortlock- Finan
e Trustee
Conlpany Regi
Chartty Regis
tration No:
ion No:
5287678
1107907
13

Rutland Cltlzens Advice Bureau
Statsment of Cash Flow5 for year ended 31 March 2024
Total
2024
T¢>tal
2023
Cash flo￿ from operating aotivitios
Net Incorr￿{eXpenditUre)
Adjustments for:
41,647
64,755
Depreciation
Interest incoff
Decreasel (Increase) in stock
(l Krease)IDecrease in debtors
(Decrease)lincrease in creditors
cash promded byl(Ltsed in) OFerating actiirities
4,832
(9,025)
150
(15,793)
4,830
(3,123)
(373)
5,007
167
71,263
Cash flows from investing aollvltles
Purchase of computer equiprrnn*
Interest receivable
Net cash (used in)Iprovided by investing activities
9,025
9,025
Change in cash and oash equivalents in
the reporting period
26,610
74,386
Cash and cash equivalents at 1 April 2023
354,337
279,951
Cash and eAsh equivalents at 31 March 2024
380,947
Components of cash and oash •quivalents
sI￿rt term deposits
Cash at bank and at hand
204,575
176,372
380 947
120,227
234,110
354,337
14

Rutland Clllzens Advice Bureau
Notes to the flnanclal Statements for the year ended 31 March 2024
Accounting pollcle8
The principal accounting policies adopted. judgements and key sources of
estimation uncertainty in the preparation of the financial statsments are as follows:
Basis of preparation
The financial ststements have been prepared in accordance with Accounting
and Reporting by Charities: Statement of Rec(xnmended Practice applicable
to charities preparing their accounts in accordance with the Financial
Reporting Standard applicable in the UK and Republic of Ireland issued in
October 2019. the Financial Reporting Standard applicable in the UK and
Ireland (FRS 102), the Charities Act 2011, the Companies Act 20CE and
Generally Accepted Accounting Practice.
Rutland Citizens Advice Bureau meets the definition of a public benefit entity
under FRS 102. Assets and liabilities are initially recognised at hislorical cost
or transaction value unless othe￿iSe stated in the relevant accounting policy
note(s).
The financial statements are prepared in Sterfing, which is the functional
currency of the company, and are rounded to the nearest £. The cornpanls
accounts present information about it as an individual undertaking.
b)
Legal status of the Charlty
The charity is a private company limited by guarantse and has no share
capitsl. In the event of the company being wound up, the liability in respect
of the guarantee is limited to £10 per member of the charity. The registered
Offi￿ address is 56 High Street, Oakham, Rutland, LE15 6AL.
Golng concern
At the time of approving the financial statemerrts, the trustees have a
reasonable expectation that the charity has adequate resources to continue
in operational existen￿ for the foreseeable future. Thus the trnstees
continue to adopt the going concem basis of accounting in preparing the
financial statements.
d)
Judgements and key sources of estimation uncertainty
In applying the charitys accounting policies. the tnjstees are required to
make judgements, estimates and assumptions about the carrying value of
assets and liabilities. Although actual resutts may differ from estimates of
this type, in the opinion of the trustees, this is unlikely to result in material
adjustments to the carying value of assets and liabilities.
15

Rutland Cluzens Advlce Bureau
Notes to the financlal statements for the year ended 31 March 2024
Accounting polkles (contlnuod)
Incoming resources
J)
Donations and grants receivable
Grants made to finance the activities of the charity are credited to the
income and expenditure account in the period to which they ￿late.
Incorne from donats.ons or grants is recognised wnen there Is eMttence
of entitlement to the gift, receipt is probable and its amount can be
measured reliably.
Bank Interest
Bank interest is ir￿lUded in the income and expendrture account on
receipt.
111) Other income
Sales of ServI￿S are included in the income and expenditure account
in the period to which they relate. Other income, including donations,
gifts and covenants are included as they were received.
Iv)
Volunteers
The value of services provided by volunteers is not incorporated into
these financial statements. Further details of their contiibution are
provided in the Trustees, reporL
Deferred Income
Grants and fees that are received in advance of delNering Services
required by perfonnance-related conditions are accounted for as a
liability and released to income in the reporting period in vA)ich
conditions that limit recognition are met.
vl)
Legacies
Legacies are recognised on the earfier of the date the charity is aware
that probate has been granted, the estate has been finalised and the
charity notified that a distribution will be made, or when a distribution
is received from the estate. Legacies are only recognised in the
Statement of Financial Activities when it is considered probable that a
distribution will be received and that distribution can be measured
reliably. When the criteria for income recognition have not been met.
the legacy is treated as a contingent asset.
Resources expended
All expenditure is accounted ft)r on an accruals basis. All expenditure
directly related to the provision of advice services is induded within
charltable expenditure. Other costs incurred have been allocated belween
fundraising, advice and administration as appropriate. Where such costs
16

Rutland Cttlzens Advice Bureau
Notes to the financlal statements for the year ended 31 March 2024
Accountlng pollcles (condnued)
relate to more than one functional cost category they have been split on an
estimate of time or income, as appropriate.
g)
Fixed assets and depreciatlon
Fixed assets are included at cost. Items are capitalised rf their value is over
£1000 (2023: £500).
Depreciation is charged on a straight line basis on the costs of the assets
over their estimated useful lives as follows:
Fixtures & fittings:
Remaining period of lease:
maximum 6 years
10 years
3 years
Equipment:
Computers:
h)
Stocks
Stock is recognised at the lower of cost and net realisable value. Cost
comprises direct materials and, where applicable, those overheads that have
been incurred in bringing stock to its present location and condition.
Debtors
Trade and other debtors are measured at the transaction price (induding
transaction costs). Where tho arrangement constitutes a financing
transaction, the transaction is recognised at the pres8nt value of the future
cashfiows discounted at a market rate of interest.
J)
Cash and cash equlvalents
Cash and cash equivalents include cash in hand, deposits held at call with
banks and other highly-liquid short-tenn investments with a short maturity
of 3 months or less.
k)
Creditors
Creditors are recognised where the charity has a present obligation resutting
from a past event that will probably result in the transfer of funds to a third
party and the amount can be measured or estimated reliably.
Trade and other creditors are measured at the transaction price. Where the
arrangement constitutes a financing transaction, the transaction is
recognised at the present value of the future cashfiows discounted at a
market rate of interest.
17

Rutland Citizens Advice Bureau
Nots8 to the flnancial statewonts forthe year ended 31 March 2024
Accountlng pollcles (contlnuedl
i)
Fund accounting
Unrestricted funds are donations and other income generated for the objects
of the charity without specffied purposes. These can be used in accDrdance
with the charitable objects at the discretion of the trustees.
Income received for the restricted purposes is included in a separate
restricted fvnd against which appropriate expenditu￿ is allocated.
Designated funds are allocated out of unrestricted funds by the trustees for
specific purposes. The use of such funds is at the trustees, discretion.
m) Lease3
Rental costs under operating leases are tharged to the statement of financial
activities in equal amounts over the period of the leases.
Taxation
The charity is exempt from tax on income and gains falling within section
505 of the Taxes of the Taxes Act 1988 or section 252 of the Taxation of
Chargeable Gains Act 1992 to the extent that these are applied to its
charitable objects.
Pension
The charity operates a defined contribution group personal pension plan for
its employees. Payments are tharged to the Statement of Financial Activities
in the period in which they are incuffed.
p)
VAT
The charity has been able to recover VAT in accordan￿ with the agreed
partial exemption method.
18

Rutland Citizens Advlce Bureau
Notes to the financial statsments for the year ended 31 March 2024
2 Donations and l•ga¢i•s
Unrestrlotod
Rastrlot•d
Voluntary Inco
Donatior
Legacies
5,401
30.OCM)
35,401
44,947
81,628
74,947
81,S26
The in¢onE fmm donations and lega¢ies vms £74,947 {3J23: £81,628) of vthich £35,401.Ms
unrestricted 12Q23: £2,616). £30,000 has been designatsd as the Jeff Ward Fund. £39,548
restricted {202&" £79,010).
3 Incom• from Charitabl• A¢tiviti•s
Unr•strlrt
R•strlrt•d
2024
Local Authority COntr￿ts
Local Authority grants
Cther grants and Contracts
her paid athlsory seNtC8S
Fun(traising evBrts
Nalional InSurar￿8 rebate
5,000
170.000
70,499
75,499
19J,D)O
51,581
79.642
199,￿)
51,581
78,787
78,787
70.370
180 007
220 ￿7
40) 874
379 512
The incotte from clAri+Abte acti￿￿e$ was £4fXi,874 {2023.. £379,512) of thich £180.CK)7 VAS
unrestricted {2023: £200.0001 and £220.867 restricted {2023." £179,512).
4 Inv•stm•nt incomo
Unr•strhJted
Restrkted
Bank Inkrest receiNed
3123
The incorre from in*thnts VAS £9.025 (2023: £3.123) of ththich £7,211 unrestricled (2023..
£2.570) and £1.814 restricted (2Lr23: £533).
19

Rutland Citlzens Advice Bureau
Notes to the flnanclal staterrftnts for the year ended 31 March 2024
othor
dlreGt
Dlrect
support
2024
2023
Cost of ralslng funds
Cther fundraising
21.657 1677
3,626
47,960
68,429
Charltable P4Jtlvltl•s
AdM¢e promsion
Partner funding
¢>ants alocated
ant $er¥ice provision
279,206
12.634
46.741 338,581
271,937
9.5C
37,648
338511
1Z707
49,640
399 51
56 670 443 199
Total expenditure £443.199 12023.. £399.506) of ￿lch £180,432 12023: £211,454) Me$
unrestricted and £2Q,76712023: £188.052) restricted.
6 Charitabl• aotiviti•s
2024
2023
316,854
266.052
sU￿COntraCtors
VCF costs
CitA Inno￿liOn costs
VCF Mapping
Ruuand Healbly Grarrts ScherrE costs
Cther (>ants
er direct costs
Allocated supwrt and govemance costs (ncts 7)
3,$08
9,126
12,707
4.547
5.984
53.044
331.077
E>penditure on Charitab￿ aclivities £395,239 {21Y23: £331.077) of thich £171.479 VAS unrestricted
(2023.. £178,942) and £223,760 restrioted (2(r23'. £152.135).
7 Analysis of support and qov•rnanoa oosts
8upport Gov•rnanc•
2024
2023
Managernnt co
orrice, IT and cornrAJnications
Prenises costs
Legal and professional fees
Independent e>zrrination gep¥ices
costs
5,795
17.712
22.768
5.557
4.￿3
275
4,504
16.982
20.463
6.166
2.361
17.712
2a768
5,557
4,563
275
10.401
46.269
Analysed btheen
Cost of raising fund8
Chariiablo a¢ti¥*1ti88
2,960
6,723
44,909
51,V32
53.044
56.670
20

Rutland Cltlzens Advlco Bureau
Notes to the financlal statements for the year ended 31 March 2024
8 Net incomol(expendlture) for the year
2024
2023
This is stated after charging..
Depretiation
Operating costs of le8se4 wop8rbes & machines
Independent Examiner& remuneration
Independent examination
other serrfices
4,8>2
10,516
4,830
16,333
4,563
1,678
2,361
1,326
9 Infonnation regarding Trustsos and Employees
2024
Wages and salaries
Soci81 security costs
Pension costs
3(M).205
25.gJ3
12.403
338,511
271,216
23,819
10,848
305,883
The aveiage numt*r of emrAoyees was..
2024
No
13
2023
13
The average nUM￿r of emF4oyees, on a fulltime equlvalenl, analys8d by function Mgs..
2024
No
2023
Chaiit8bEe wrp)ses
Fundraising & publicity
MarRgement and admiristration of charlty
No employee received emoluments in excess of £60,OJO.
There was no trustees, remuneration or other benefits for the year ended 31 March 2024 or 31 March 2023.
No trustees received tenefits under any Fension scheme.
No travel o)sts were paid to members of the Trustee Board in the year (2023: £nill.
Total remuneration paid to key management personnel in the year was £95,20112023.' £88,088).
The bureau paid £3,381 in the year ended 31 March 2024 {2023: £3.4181 for various Insuran￿ services,
including professional indemnity cover.
21

Rutland Citizen8 Advlce Bureau
Notes to the flnanclal stateff*nts for the year ended 31 March 2024
10 Tanglble assets
rI￿UTes,
fittings and
equipment
Computer
Equipment
Total
Cost
i I M&II li £V£*i
0,836
Additions
At 31 March 2024
13,689
19,636
Depreciation
At 1 April 2023
Charge for year
At 31 March 2024
3,573
1,982
5.555
8,913
2,850
11,763
12,486
4,832
17,318
Net Book Value
At 31 March 2024
392
1.926
2,318
Al 31 March 2023
2,374
4,778
7,150
11 Stocks
2024
2023
Stamp stock
756
22

Rutland Cltlzens Advice Bureau
Notes to the financlal statements for the year ended 31 March 2024
12
Debtors
2024
2023
Value A(kloJ Tax
Ckner Debtors
12,5C#J
3,1CK)
213
18,6&2
13
Credltors - amounts falllng due withln one
year
Trade cr8JitOTS
Cther cr&Jitors
A¢cruals
Taxaion and social security
Va￿e Tax
Deferral I ncon
Grani8 depos￿ in athnce
2024
2023
3,177
8,441
6.148
4,013
1,730
25,713
29.939
Mov•mgnt on d•f•rr•d in¢om• aoeount
Deferred Inco￿ bro￿ht forward
deferred in the year
An￿Unt rek8ased in the year
AnK)unt relewl from previous ye
DefeThed incorre carried forvKrd
4,429
(4,429)
1,730
(480)
4,429
Income of £1,730 was deferred as it related to income received for Se￿iceS ttst had not ￿en prO)￿d￿j by
31 March 2024 Trussell Trust.
23

Rutland Cltlzens Advice Bureau
Notes to the flnancial statements for the year ended 31 March 2024
14 Pkn•rnnt li funds
Year eThkd 31 htsrch 2024
1 Iprll
Inoonlng
Qutyoinq
Tmsf•rs
R•sauTthS RKoure•s b•tsw•n
nds
It 31 fvlar¢h
Rest￿ F￿￿8.
For Rutknd
CF
NCF
Trwel Tn*t￿￿￿1
CtrA kn[¥)￿1
110,147
(116,511)
,T20}
13,535
3,251
7,815
is
26￿1
24,GY)
C33,￿)
(14,
7,010
10.104
10.C(AI
pwi
(2,3)1)
(10,
262,227 (262.76n
7.1S8
17,
RCC AW
CNCost of Lmr
Total RestllL*ed Fth)Js
10,
183,775
192,
Fu)Js
Gwal tur
Jeff Ward FuTrJ
Totrdl Unrestrthd FuThJs
151
192,619
{1W,Q)
154
151,￿
I1￿.432) T203)
Total FuThJs
441
376￿)
tr8nskntO lmreslri￿ furds ￿presertIrn￿fets thls Of£9M1￿£2,5l4) tofirortt defficts on
r&￿t￿￿￿ f￿￿5 ard￿froM reSI￿t￿ to wtestrrted
Year erKlgJ 31 Pknh 2023
IrKofiinq
R•sourc•s
Outyoing
Transf•
R•souTCèS bet%i••n
nds
31 MAMh
Re5tithd Furjjs:
For Rthrnl
110
1Q3.933
(104,1
(46,
(11,￿1)
(12￿14)
195)))
116,026
13,S35
3251
CF Wpir
14,642
10W)
2,514
PIAliThJ safe
POv￿e Dorth'¢
CitACostof LWM
Trlal ￿tiLled Furvjs
11ixri
,075
(4,03T)
(188,C621
lo￿3
183,715
11orJ3
2,514
LIVe￿icted Ft
11,W)
(2,514
,1￿ 151
T(rtal
27D,588
464,281
%,343
Nettransknto uweslrict&l furmls ￿preSerttrd￿f￿5 fiuth of£2514 to finarr* deftts on restrrtèj furth.
24

Rutland Citizens Advice Bureau
Notes to tho flnanclal ststernnts for the year ended 31 March 2024
16. Purpose of Restricted funds
For Rutland - This fund was set up to raise funds specifically to benefit the Rutland
community. The focus is on the provision of serrfices for those living with cancer,
dementia or other long term illnesses or conditions.
VCF - Provision of Voluntary and Community Sector Infrastructure Support in
Rutland funded by Rutland County Council
VCF Mapplng - Contract with Rutland County Council to develop a Voluntary and
Community Sector Strategy for Rutland in future years. The first phase was
completed this year with likely second phase to follow in 202415
Trussell TrusUFood Bank - Grants given by Trussell Trust and Rutland Food
Bank to provide high quality advice on income maximisation to those accessing the
food support, who are identified as being at risk of destitution.
Advice Donatlon - A donation made to fund general advice provision over the
coming years as funding from other sources declines.
Cit A Cost of Llvlng - A sub grant from National Citizens Advi￿ to enable an
increase in direct service delivery capacity to help clients through the cost of living
crisi8.
CitA Innovatlon - A grant from National Citizens Advice to improve CAR'S
seNice delivery within small rural communities.
Deprivation Advlce Donation - a donation made by an individual towards the
costs of providing advice to those attending the Rutland Foodbank
RCC AVM - A grant from Rutland County Council to help fund the provision of a
Mental Health Prevention and Resilience project in Rutland. This was put on hold
during the year and will recommence in 202415
Designated Funds:
Jeff Ward Fund- for adviser salaries and gaps in existing funding
25

Rutland Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2024
16. Analysis of net assets between funds
Comparative infomiation for the year ended 31 March 2023
Unrestricted
Funds
Restricted
Funds
Total
2023
Fi￿d assets
stock
Debtors
Short tenn deposits
Cash at bank and in hand
Creditors due within one year
7,150
906
2,489
80,227
78,050
17,254)
151,568
7,150
906
2,889
120,227
234,110
29,939
335,343
400
40,000
156,060
12,685
183,775
17.
Financlal commltments
Capital Commltsnents
At 31 March 2024 there were no capital commitments.
Opernting lease commitments
At 31 March 2024 the charity had outstsnding commitments for future minimum
lease payments under non-cancellable operating leases, which fall due as follows:
2024
2023
Within one year
Between two and five years
Later than 5 years
10,435
17,361
10,394
27,895
27,796
38,289
26

Rutland Cltlzens Advice Bureau
Nots8 to the financial statements for the year ended 31 March 2024
19. Related party transactlons
Rutland Citizens Advice Bureau is a member of Citizens Advice, the operating
name of the National Association of Citizens Advice Bureaux. which provides a
framework for standards of advice and casework fflanagement as well as
monrtoring progress against these standards. Operating policies are independently
detennined by the Trustee Board of Rutland Citizens Advi￿ Bureau in order to fulfil
its charitable objectives and comply with the national membership ￿quIrements.
There were transactions between Rutland Citizens Advice Bureau and Citizens
Advice in relation to insurance, information seNices and, as explained in note 15,
grant funding.
There have beén no other related party tran8actions during the year.
20. Pension costs
A pension scheme for employees is operated on a defined contributions basis. The
scheme is open to all employees at any time. The charity contributes 4% of
pensionable eamings and the employee a minimum ¥0 of gross salary to meet
statutory requirements. The assets of the scheme are held separately from those
of the charity in an independently administered fund. The fund administrators are
Aviva. The pension cost shown in the accounts for the year rep￿sents contributions
payable by the charity and amounted to £12,403 (2023: £10,848). There were
contributions of £1,929.51 payable or outstanding at the year end.
27