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← The Bedford And District Citizens Advice Bureau

2024-03-31-accounts

REGISTERED COMPANY NUMBER: 05190146 (England and Wales) REGISTERED CHARITY NUMBER: 1106738

Report of the Trustees and

Unaudited Financial Statements for the Year Ended 31 March 2024

for

The Bedford and District Citizens Advice Bureau

The Bedford and District Citizens Advice Bureau

Contents of the Financial Statements for the Year Ended 31 March 2024

Page
Report of the Trustees 1 to 7
Independent Examiner's Report 8
Statement of Financial Activities 9
Balance Sheet 10 to 11
Cash Flow Statement 12
Notes to the Cash Flow Statement 13
Notes to the Financial Statements 14 to 24
Detailed Statement of Financial Activities 25 to 26

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

OBJECTIVES AND ACTIVITIES

Objectives and aims

The objectives of Citizens Advice Bedford are:

• To provide free, confidential, impartial and independent advice and information for the benefit of the local community.

• To exercise a responsible influence on the development of social policies and services.

• To ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively.

In addition to the continuing provision of high-quality advisory services to the local community, the objective is to work to enable the Bureau to expand its services where possible.

The principal activity of the Bureau remained the provision of free, confidential, independent and impartial advice,information and counsel for members of the public. In addition to generalist advice the following specialist advisory services were provided:

i) Specialist Welfare Benefits Advice to clients of Bedford Borough Social Services, funded by Bedford Borough Council

ii) Specialist Welfare Benefits Advice funded by the Harpur Trust

iii) Specialist Welfare Reform/Debt Advice funded by the House of Industry

iv) Specialist Housing Debt Advice and Court Desk funded by the House of Industry

v) Specialist Debt Advice funded by the Money Advice Service

vi) Benefit Advice Services to help people resolve concerns around public involvement in health research design and delivery funded by a number of Health and other research Agencies

vii) Generalist Services funded by the Trussell Trust

viii) Energy Advice services funded by the Climate Change Fund through the Bedford Borough Mayor

ix) General Advice services

Advisory services were provided through a hybrid of face-to-face and remote consultations as well as email, although advice was also delivered through the use of telephone and social media.

During this year, we became a Domestic Abuse Support Hub.

Public benefit

The Trustees have referred to the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing the aims and objectives and in planning the future activities. In particular, the Trustees considered how planned activities will contribute to the aims and objectives they have set and believe the Charity has complied with the duty in section 4 of the Charities Act 2011.

Page 1

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

OBJECTIVES AND ACTIVITIES

Volunteers

The Charity receives help and support in the form of voluntary assistance in advising the public and administering the Charity.

As at 31 March 2024, we had 35 volunteers and are actively recruiting more. Over the last 12 months we have been able to recruit and train more volunteers than during the previous year and increase the volunteer numbers from 18.

The Trustee Board and Senior Management Team recognise the invaluable contribution made by our volunteers without whom the service could not operate.

STRATEGIC REPORT

Achievement and performance

Charitable activities

Citizens Advice Bedford is the recognised advice agency in Bedford Borough; the Citizens Advice brand is widely recognised and trusted at national and local level. It is recognised as an organisation that provides good quality advice without charge to anyone in need.

The office is located in the Harpur Centre, in the centre of town and benefits from staff and volunteers who are well trained, enthusiastic and committed. As well as benefiting from nationally provided knowledge and reference sources, they also have specialist local knowledge which is valuable to clients.

Citizens Advice Bedford saw a total of 3,929 unique clients with 19,056 issues, each month was a record breaking month for the number of clients seen compared to the previous 5 years

The most relevant issues we advised upon were :

The charity helped generate £1,726,478 in welfare benefit income for our clients, and wrote off £191,992 worth of debt and helped clients to reschedule £27,051 of repayments. We helped 2,300 families and individuals get access to emergency food and 33 people were at risk of eviction to stay in their homes.

The fiscal value of the work we did was £2,305,519 * which equates to £3.77 for every £1 of funding we received. The Public value of the work we did was £12,856,963 * which equates to £21.02 for every £1 of funding we received. The value to the clients of the work we did was £6,461,738 * which equates to £10.56 for ever £1 of funding we received.

(* These figures are based on the Citizens Advice Financial Modelling Tool which uses methodology developed by New Economy and the model is approved by the Treasury)

Fundraising activities

The charity did not undertake any fundraising activities during the year.

Page 2

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

STRATEGIC REPORT

Achievement and performance

Restrictions and Investment Powers

As required in its Memorandum paragraph in furtherance of its objects, and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property as may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law. The Trustee Board has agreed an investment policy, which includes;

• No bank (plus any of its subsidiaries) shall have more than £85,000 of Citizens Advice Bedford funds for a period greater than 28 days.

• The Company will actively invest funds currently held on deposit into a mix of business investment funds offered by UK based banks or Building Societies covered by the UK Financial Compensation Scheme. For clarity there would be no investments in institutions where the compensation scheme is covered by a country abroad. No investment would exceed £85,000 in any one bank or its subsidiaries.

• The Company will retain flexibility within either the current account and/or linked deposit account to meet its day-to-day needs.

• The Company will consider investing in shares and/or similar investments but will not commit more than 25% of available reserves in these types of investments.

• No investment will be made where access to funds would be greater than 60 days’ notice.

At 31st March 2024 the Company Charity had £95,418 invested with the Cambridge and Counties Bank in a 31-day notice account and an easy access savings account. The investment in Cambridge and Counties slightly exceeded the £85,000 per bank requirement of the policy but is considered to be a small risk.

The Memorandum of Association authorises the charity to receive income by way of grants, donations, gifts and legacies provided that it does not undertake any permanent trading activities in raising funds for its primary objectives. The Memorandum of Association authorises investment of surplus monies not immediately required, subject only to conditions and consents imposed by law.

Financial review

Financial position

The unrestricted and undesignated general free reserves at 31 March 2024 was £153,340 (2022/23: £204,864) after designating reserves of £176,305 (2022/23: £169,748).

Restricted reserves at the end of the year amount to £18,644 (2022/23: £69,935). These funds are expected to be fully spent or returned by 31 March 2025.

During the 2023/24 financial year, CAB delivered a financial deficit of £(96,258) (2022/23: surplus £123,783). This deficit arose primarily through an increase in new staff members, and a reduction in funding.

Income overall has decreased by 5.026% to £609,722 compared to £641,986 in 2022/23, while over the same period expenditure increased by 36.235% to £705,980 from £518,203 in 2022/23.

Expenditure on fixed assets capitalised during the year amounted to £3,774 (2022/23: £48,581) in congruence with our policy. Fixed assets are used for charitable purposes and enable staff and volunteers to capitalisation provide an optimum service to the public.

Page 3

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

STRATEGIC REPORT

Financial review

Principal funding sources

CAB delivered the final year of a 5-year contract on behalf of Bedford Borough Council and continued with The Harpur Trust funded project for welfare benefit advice. CAB also completed the final delivery of MaPS contracts and the Benefits Advice Service continues to provide funding for clients across England and Wales undergoing research into health and social issues. Borough Council provides a continuous running welfare benefit contract and the House of Industry provides grants for both debt relief and housing contracts. CAB secured funding for 2 years through the Mayoral Climate Change Fund, which will end in December 2024. CAB continued to deliver year 2 of a 3-year partnership with the Trussell Trust, operating in Foodbanks within the Borough.

The Trustees extend their gratitude to all funders for their continued support.

Reserves policy

Citizens Advice Bedford is required to ensure that free monies are available in each financial year to meet any reasonable foreseeable contingency. The Company will maintain a projection of income for at least two years ahead and will ensure that this continues to be derived from as wide a variety of sources possible. They will take all necessary steps to ensure that at no time within this period would it be possible for the cessation of one or more funding streams to present so serious a challenge to the future of the organisation that it could not be managed so as to continue to provide a best value advice service.

In reviewing the potential costs that could arise should a significant reduction in income be incurred the Trustees have determined that a designated unrestricted reserve should be maintained equal to 3 months’ budgeted operating expenditure,which currently equates to £176,305 (2022/23: £169,748 based on 3 months’ normal operating expenditure). The Trustees continually monitor this target, a key KPI for the Charity.

The unrestricted and undesignated general free reserves at 31 March 2024 was £153,340 (2022/23: £204,864) after designating reserves of £176,305 (2022/23: £169,748). Restricted reserves at the end of the year amount to £18,644 (2022/23: £69,935).

Going concern

The Charity reported a cash inflow of £(142,322) for the year compared to £122,487 for 2022/23. Whilst the year ending 31 March 2024 is no longer affected by Lockdown, nonetheless the impact of Covid-19 continues to be still evident. The affect on project work was minimal from a financial point of view overall. Whilst having returned to providing some face-to-face services, CAB are still providing telephone support to those needing our support/advice and have increased our capacity to deliver services in this way.

We expect funding next year in 2024/25 to remain similar to the current year but are reviewing our expenditure base and accommodation to reduce costs to match any reduction in funding, whilst continuing to look for further funding opportunities. Different funding streams have been identified in 2024/25 which have offered the organisation the chance to develop new expertise.

After making further appropriate enquiries, together with reserves and expenditure control, the trustees have a reasonable expectation that the company has adequate resources to continue in operational existence for the twelve months from the date of signing this report. For this reason, they continue to adopt the going concern basis in preparing the financial statements.

Political Donations

No donations of monies or donated goods were made to any political parties or political campaigns in the year 2023/24 (2022/23: £NIL).

Page 4

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

STRATEGIC REPORT

Principal risks and uncertainties

The trustees have a duty to identify and review risks to which the charity is exposed and to ensure appropriate controls are in place.

The Charity has worked on a Corporate Risk Management exercise. A risk management strategy and risk register were agreed by the Trustee Board. The Trustees recognise that any major risks to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. The last full risk assessment was carried out in November 2023, and approved by Trustees at the November 2023 Trustee Board Meeting,

Future plans

CAB's main priority is the provision of an accessible advice service to the community in Bedford Borough. The move last year to the Harpur Centre has increased the local profile of the organisation. New funding streams have been obtained, which has enabled outreach work to be carried out at local Foodbank venues, as well as funding for a new Energy Advice role in response to the Cost of Living Crisis. As well as the new outreach sections, clients are still able to contact us face to face, by telephone and email - we are continually looking to extend these services with the recruitment of more volunteers. CAB is also recruiting a dedicated telephone assessor to meet client demand, and plans to start additional outreach work.

In summary CAB will continue to:

STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document

The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

The Charity (which has the working name of ‘Citizens Advice Bedford (CAB)’) was formed as a Company limited by guarantee on 27 July 2004 (Company Number: 05190146). The full name of the charity is The Bedford and District Citizens Advice Bureau and was registered with the Charity Commission on 12 November 2004 (Charity Number: 1106738).

It is governed by its Memorandum and Articles of Association, as last updated on 24 March 2011.

Organisational structure

Citizens Advice Bedford is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of the Bureau and for ensuring that the charity satisfies its legal and contractual obligations.Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to senior management. The Trustee Board is independent from management. A register of members’ interests is maintained at the registered office and is available to the public.

Page 5

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT

Recruitment and appointment of new trustees

Trustees, who are also Directors of the Company, are appointed by the current Trustee Board. A separate process agreed by the Trustee Board is followed for the election of the Chair and Treasurer. No other persons or bodies external to the charity were entitled to appoint persons to the Trustee Board.

Newly appointed Trustees are provided with a comprehensive induction to Citizens Advice Bedford through the provision of CAB training courses and support by established Trustees.

Key management remuneration

The Trustees regularly benchmark the pay of Senior Management in similar sized charity organisations in the locality and also across similar sized Local Citizens Advice organisations

No member of staff was paid more than £60,000.

Related parties

Citizens Advice Bedford subscribes to the membership scheme of The National Association of Citizens Advice Bureaux (Citizens Advice), the national charity (Charity No 279057) which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of the Bureau in order to fulfil its charitable objects and comply with the national membership requirements.

During the 2023/24 financial year, payments were made to Citizens Advice to the value of £6,924 (2022/23: £7,849) in respect of insurance, subscriptions and sundries. Receipts from Citizens Advice for contracts and grant funding totalled £149,027 (2022/23: £141,540).

Also during the year, receipts for support services were made from Mid Beds Citizens Advice (Charity No 1109976) to the value of £5,037 (2022/23: £nil) and from Scunthorpe & District Citizen Advice (Charity No 1110205) to the value of £2,434 (2022/23: £nil).

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where any of the Trustees holds the position of a Trustee/Director of another charity they would declare a conflict of interest and then may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Company number 05190146 (England and Wales)

Registered Charity number

1106738

Registered office

8 Harpur Centre Bedford Bedfordshire MK40 1TP

Trustees

Jane Margret Mordue - Chair Duncan Albert Lance Gear - Treasurer (resigned 3.3.24) Dr Thomas Greville Inskip Mark Smith Elizabeth Borland David Hodgson (appointed 15.2.24) - Acting Treasurer (appointed 4.3.24) Iain Clark Retired (appointed 15.2.24)

Page 6

The Bedford and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2024

REFERENCE AND ADMINISTRATIVE DETAILS Company Secretary Francesca Marritt

Independent Examiner

Colin Airey FCCA George Hay Partnership LLP Chartered Accountants Brigham House High Street Biggleswade Bedfordshire SG18 0LD

Bankers:

Unity Trust Bank Plc, 9 Brindley Place, Birmingham, B1 2HB

Senior Management Team:

Francesca J. Marritt, Chief Executive Officer

Joanne Gurner, Operations Manager

Lucy Barnes, Business Manager

Simon Kelly, Operations Supervisor (Operations Manager 01.02.2024)

Authorised and regulated by the Financial Conduct Authority FRN: 617505

Report of the trustees, incorporating a strategic report, approved by order of the board of trustees, as the company directors, on 27th January 2025 and signed on the board's behalf by:

................................................................. Trustee

Page 7

Independent Examiner's Report to the Trustees of The Bedford and District Citizens Advice Bureau

Independent examiner's report to the trustees of The Bedford and District Citizens Advice Bureau ('the Company')

I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024.

Responsibilities and basis of report

As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under Section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act.

Independent examiner's statement

Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that I am qualified to undertake the examination because I am a member of the Association of Chartered Certified Accountants, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

  1. accounting records were not kept in respect of the Company as required by Section 386 of the 2006 Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or

  4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)).

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Colin Airey FCCA The Association of Chartered Certified Accountants

George Hay Partnership LLP Chartered Accountants Brigham House High Street Biggleswade Bedfordshire SG18 0LD

Date: .............................................

Page 8

The Bedford and District Citizens Advice Bureau

Statement of Financial Activities for the Year Ended 31 March 2024

Unrestricted
funds
Notes
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
3
302
Charitable activities
5
General Advice
173,813
Debt Advice
-
Benefits & Welfare
1,970
Energy Advice
4,725
Food Advice
-
Investment income
4
2,396
Other income
9,437
Total
192,643
EXPENDITURE ON
Charitable activities
6
General Advice
65,516
Debt Advice
-
Benefits & Welfare
-
Energy Advice
-
Food Advice
-
Total
65,516
NET INCOME/(EXPENDITURE)
127,127
Transfers between funds
18
(172,094)
Net movement in funds
(44,967)
RECONCILIATION OF FUNDS
Total funds brought forward
374,612
TOTAL FUNDS CARRIED FORWARD
329,645		 Restricted
funds
£
-
28,125
167,966
93,574
72,337
55,077
-
-
417,079
43,879
264,308
140,402
98,972
92,903
640,464
(223,385)
172,094
(51,291)
69,935
18,644		 2024
Total
funds
£
302
201,938
167,966
95,544
77,062
55,077
2,396
9,437
609,722
109,395
264,308
140,402
98,972
92,903
705,980
(96,258)
-
(96,258)
444,547
348,289		 2023
Total
funds
£
5,150
177,342
264,012
106,502
50,000
37,954
1,026
-
641,986
101,949
263,481
108,712
4,721
39,340
518,203
123,783
-
123,783
320,764
444,547

The notes form part of these financial statements

Page 9

The Bedford and District Citizens Advice Bureau

Balance Sheet 31 March 2024

Unrestricted
funds
Notes
£
FIXED ASSETS
Tangible assets
13
34,974
CURRENT ASSETS
Debtors
14
39,902
Investments
15
95,418
Cash at bank and in hand
191,505
326,825
CREDITORS
Amounts falling due within one year
16
(32,154)
NET CURRENT ASSETS
294,671
TOTAL ASSETS LESS CURRENT
LIABILITIES
329,645
NET ASSETS
329,645
FUNDS
18
Unrestricted funds
Restricted funds
TOTAL FUNDS		 Restricted
funds
£
-
-
-
18,644
18,644
-
18,644
18,644
18,644		 2024
Total
funds
£
34,974
39,902
95,418
210,149
345,469
(32,154)
313,315
348,289
348,289
329,645
18,644
348,289		 2023
Total
funds
£
42,418
28,294
93,022
352,471
473,787
(71,658)
402,129
444,547
444,547
374,612
69,935
444,547

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2024.

The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2024 in accordance with Section 476 of the Companies Act 2006.

The trustees acknowledge their responsibilities for

The notes form part of these financial statements

Page 10

continued...

The Bedford and District Citizens Advice Bureau

Balance Sheet - continued 31 March 2024

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.

The financial statements were approved by the Board of Trustees and authorised for issue on 27th January 2025 and were signed on its behalf by:

............................................. Trustee

The notes form part of these financial statements

Page 11

The Bedford and District Citizens Advice Bureau

Cash Flow Statement for the Year Ended 31 March 2024

Notes
Cash flows from operating activities
Cash generated from operations
1
Net cash (used in)/provided by operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Movement in short term investment
Interest received
Net cash used in investing activities
Change in cash and cash equivalents
in the reporting period
Cash and cash equivalents at the
beginning of the reporting period
Cash and cash equivalents at the end
of the reporting period		 2024
£
(138,548)
(138,548)
(3,774)
(2,396)
2,396
(3,774)
(142,322)
352,471
210,149		 2023
£
171,244
171,244
(48,581)
(1,202)
1,026
(48,757)
122,487
229,984
352,471

The notes form part of these financial statements

Page 12

The Bedford and District Citizens Advice Bureau

Notes to the Cash Flow Statement for the Year Ended 31 March 2024

1. RECONCILIATION OF NET (EXPENDITURE)/INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES

ACTIVITIES
2024 2023
£ £
Net (expenditure)/income for the reporting period (as per the
Statement of Financial Activities) (96,258) 123,783
Adjustments for:
Depreciation charges 11,218 9,076
Interest received (2,396) (1,026)
(Increase)/decrease in debtors (11,608) 38,415
(Decrease)/increase in creditors (39,504) 996
Net cash (used in)/provided by operations (138,548) 171,244

2. ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.23 Cash flow At 31.3.24
£ £ £
Net cash
Cash at bank and in hand 352,471 (142,322) 210,149
352,471 (142,322) 210,149
Liquid resources
Deposits included in cash - - -
Current asset investments 93,022 2,396 95,418
93,022 2,396 95,418
Total 445,493 (139,926) 305,567

The notes form part of these financial statements

Page 13

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements for the Year Ended 31 March 2024

1. CHARITABLE COMPANY INFORMATION

The Bedford and District Citizens Advice Bureau is a private limited charitable company, limited by guarantee, by not having share capital incorporated and domiciled in England and Wales. The registered office is 8 Harpur Centre, Bedford, MK40 1TP and the company registration number is 05190146.

The financial statements are prepared in Sterling and rounded to the nearest £1.

2. ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

The Bedford and District Citizens Advice Bureau meets the definition of a public benefit under FRS102.

Going Concern

After making further appropriate enquiries, together with reserves and expenditure control, the trustees have a reasonable expectation that the company has adequate resources to continue in operational existence for the twelve months from the date of signing this report. For this reason, they continue to adopt the going concern basis in preparing the financial statements.

Critical accounting judgements and key sources of estimation uncertainty

In preparing the Financial Statements, management is required to make estimates and assumptions which affect reported income, expenses, assets, liabilities and disclosure of contingent assets and liabilities. Use of available information and application of judgement are inherent in the formation of estimates, together with expectations of future events that are

believed to be reasonable under the circumstances. Actual results in the future could differ from such estimates.

Judgements

Impairment testing is carried out for all tangible assets at the year end date where there is an indication that impairment exists. For the purposes of impairment testing, the carrying amounts of the tangible assets are reviewed and an impairment

loss is recognised where the carrying amounts exceed the assets recoverable amount.

Estimates

Depreciation methods, useful lives and residual values are reviewed at each balance sheet date. The gain or loss arising on the disposal or retirement of an item of property, plant and equipment is determined as the difference between the sales proceeds and the carrying amount of the assets and is recognised in Statement of Financial Activities.

The directors consider that there are no significant areas of key judgement or estimation uncertainty other than those identified in the accounting policies above.

Income

All income is included in the statement of financial activities when the charity is entitled to the funds and the amount can be measured with reasonable certainty. Income is deferred only when the charity has to fulfil conditions before becoming entitled to it or where the donor has specified that the income is to be expended in a future period.

Page 14

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

2. ACCOUNTING POLICIES - continued

Income

Voluntary income is received by way of grants, donations and gifts, including gift aid income where applicable, and is included in full in the statement of financial activities when receivable. Income from government and other grants, where related to performance and specific deliverables, are accounted for when it is probable that the income will be received and the amount can be measured reliably and is not deferred.

Donated services and facilities are included at the value to the charity where this can be quantified and is material. The value of services provided by volunteers has not been included in these accounts.

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the company; this is normally upon notification of the interest paid or payable by the Bank.

Expenditure

Expenditure is recognised on an accrual basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure to which it relates.

Expenditure on raising funds; comprise the costs associated with attracting voluntary income. Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. The primary functional activity of the charity is the giving of free and confidential advice to the public. It includes both costs that can be allocated directly to this activity and those costs of an indirect nature necessary to support them.

Support costs include all those overhead costs of office and bureau accommodation, utility services, and other services and costs, which are in support of the activity. They also include those costs not associated with the other two headings and includes costs of meeting the constitutional and statutory requirements of the charity, the audit fees and costs linked to the strategic

management of the charity. They have been allocated to activity cost categories on a basis consistent with the use of resources.i.e, by time spent.

Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

Improvements to property - 20% on cost Computer equipment - 33% on cost

All assets individually or paid for as one invoice, costing £1,000 or more are capitalised

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the trustees in furtherance of the general objectives of the company and which have not been designated for other purposes.

Designated funds are unrestricted funds reserved by the trustees for particular purposes or if there are funds not easily available for use in liquidity terms.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statement

Page 15

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

2. ACCOUNTING POLICIES - continued

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

Cash at bank and in hand

Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

3. DONATIONS AND LEGACIES

Donations
4.
INVESTMENT INCOME
Deposit account interest
5.
INCOME FROM CHARITABLE ACTIVITIES
Activity
Bedford Borough Council -
Core Contract
General Advice
Universal Credit Support
-Help to claim
General Advice
Bedford Borough Council-
Homeless Prevention
General Advice
Youth Pilot Project
General Advice
Money and Pensions
Service
Debt Advice
House of Industry- Debt
Housing
Debt Advice
Bedford Borough Council-
Welfare Benefits
Benefits & Welfare
The Harpur Trust
Benefits & Welfare
Benefits Advice Service
Benefits & Welfare
Energy Advisor
Energy Advice
Trussell Trust
Food Advice		 2024
£
302
2024
£
2,396
2024
£
173,813
-
15,000
13,125
101,832
66,134
41,245
52,329
1,970
77,062
55,077
597,587		 2023
£
5,150
2023
£
1,026
2023
£
152,500
(5,158)
30,000
-
157,797
106,215
40,005
49,949
16,548
50,000
37,954
635,810

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continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

6. CHARITABLE ACTIVITIES COSTS

CHARITABLE ACTIVITIES COSTS
General Advice
Debt Advice
Benefits & Welfare
Energy Advice
Food Advice		 Direct
Costs
£
21,014
117,837
60,937
45,303
42,677
287,768		 Support
costs (see
note 7)
£
88,381
146,471
79,465
53,669
50,226
418,212		 Totals
£
109,395
264,308
140,402
98,972
92,903
705,980

7. SUPPORT COSTS

SUPPORT COSTS
Governance
Management
costs
£
£
General Advice
87,036
1,345
Debt Advice
144,156
2,315
Benefits & Welfare
78,052
1,413
Energy Advice
52,780
889
Food Advice
49,291
935
411,315
6,897		 Totals
£
88,381
146,471
79,465
53,669
50,226
418,212

Support costs are allocated on the basis of labour hours. Support costs, included in the above, are as follows:

Wages and salaries
Premises costs
Office costs
Other costs
Staff and volunteer
Governance costs
Wages and salaries
Premises costs
Office costs
Other costs
Staff and volunteer
Governance costs		 Energy
Advice
£
37,637
6,023
7,885
20
1,215
889
53,669		 General
Advice
£
63,341
8,069
13,392
183
2,051
1,345
88,381
Food
Advice
£
35,449
5,790
7,032
22
998
935
50,226		 Debt
Advice
£
101,542
16,367
22,734
54
3,459
2,315
146,471
2024
Total
activities
£
293,550
46,910
61,533
318
9,004
6,897
418,212		 Benefits
& Welfare
£
55,581
10,661
10,490
39
1,281
1,413
79,465
2023
Total
activities
£
198,417
42,012
71,759
184
8,760
14,500
335,632

Page 17

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

8. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):

2024 2023
£ £
Depreciation - owned assets 11,218 9,076
Operating lease 12,931 18,019
Independent examiner's remuneration 3,360 -
Auditor's remuneration - 9,600

9. TRUSTEES' REMUNERATION AND BENEFITS

During the current or previous year no remuneration or benefits for services as a director/trustee have been paid or were payable, directly or indirectly, out of the funds of the charity to any trustee or to any person known to be connected with them.

Trustees' expenses

During the year ended 31 March 2024, trustees' expenses paid amounted to £32 (2022/23: £nil).

10. EMPLOYEES

Wages and salaries
The average monthly number of employees during the year was as follows:
Advice workers and support staff
Key management personnel		 2024
£
575,584
575,584

2024
19
4
23		 2023
£
379,219		 2023
£
379,219
379,219
2023
13
4
17

No employees received emoluments in excess of £60,000.

The key management personnel of the Charity comprise the Chief Executive Officer, Deputy Chief Executive and Operation Managers (2022/23: Chief Executive Officer and Service Delivery Manager). The total employee benefits of the key management personnel of the Charity were £144,986 (2022/23: £81,612).

Page 18

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

11.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
5,150
Charitable activities
General Advice
152,500
Debt Advice
-
Benefits & Welfare
16,548
Energy Advice
-
Food Advice
-
Investment income
1,026
Total
175,224
EXPENDITURE ON
Charitable activities
General Advice
73,456
Debt Advice
-
Benefits & Welfare
-
Energy Advice
-
Food Advice
-
Total
73,456
NET INCOME
101,768
Transfers between funds
(20,890)
Net movement in funds
80,878
RECONCILIATION OF FUNDS
Total funds brought forward
293,734
TOTAL FUNDS CARRIED FORWARD
374,612		 Restricted
funds
£
-
24,842
264,012
89,954
50,000
37,954
-
466,762
28,493
263,481
108,712
4,721
39,340
444,747
22,015
20,890
42,905
27,030
69,935		 Total
funds
£
5,150
177,342
264,012
106,502
50,000
37,954
1,026
641,986
101,949
263,481
108,712
4,721
39,340
518,203
123,783
-
123,783
320,764
444,547

12. VOLUNTEERS

The Charity receives help and support in the form of voluntary assistance in advising the public and administering the Charity. As at 31 March 2024, we had 35 volunteers and are actively recruiting more. We will continue to develop ways to engage and maintain new volunteer numbers. The Trustee Board and Senior Management Team recognise the invaluable contribution made by our volunteers without whom the service could not operate. In accordance with FRS 102 and the Charities SORP, the economic contribution of volunteers is not recognised in the financial statements.

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continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

13.
TANGIBLE FIXED ASSETS
Improvements
to
Computer
property
equipment
£
£
COST
At 1 April 2023
48,581
5,365
Additions
3,774
-
At 31 March 2024
52,355
5,365
DEPRECIATION
At 1 April 2023
7,287
4,241
Charge for year
10,094
1,124
At 31 March 2024
17,381
5,365
NET BOOK VALUE
At 31 March 2024
34,974
-
At 31 March 2023
41,294
1,124
14.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
£
Other debtors
240
Accrued income
37,297
Prepayments
2,365
39,902
15.
CURRENT ASSET INVESTMENTS
2024
£
Short term investment deposits
95,418
16.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
£
Trade creditors
7,700
Social security and other taxes
7,032
Other creditors
12,712
Deferred income
-
Accrued expenses
4,710
32,154		 Totals
£
53,946
3,774
57,720
11,528
11,218
22,746
34,974
42,418
2023
£
-
27,000
1,294
28,294
2023
£
93,022
2023
£
7,636
7,160
6,762
30,000
20,100
71,658

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continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

17. LEASING AGREEMENTS

Minimum lease payments under non-cancellable operating leases fall due as follows:

Within one year
Between one and five years
MOVEMENT IN FUNDS
Unrestricted funds
General fund
Benefits Advice Service
Designated Funds:Reserve policy
Energy Advisor
Restricted funds
Money and Pension Service
House of Industry
Bedford Borough Welfare Benefits
The Harpur Trust
Trussell Trust
Homeless Prevention
Energy Advisor
Youth Pilot Project
TOTAL FUNDS		 At 1.4.23
£
204,864
-
169,748
-
374,612
14,877
-
7,098
1,174
-
1,507
45,279
-
69,935
444,547		 Net
movement
in funds
£
120,432
1,970
-
4,725
127,127
(38,194)
(58,148)
(19,334)
(25,715)
(37,826)
(16,365)
(26,635)
(1,168)
(223,385)
(96,258)		 2024
£
25,881
49,782
75,663
Transfers
between
funds
£
(178,651)
-
6,557
-
(172,094)
23,317
58,148
12,236
24,541
37,826
14,858
-
1,168
172,094
-		 2023
£
27,081
75,663
102,744
At
31.3.24
£
146,645
1,970
176,305
4,725
329,645
-
-
-
-
-
-
18,644
-
18,644
348,289

18. MOVEMENT IN FUNDS

Page 21

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

18. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£ £ £
Unrestricted funds
General fund 185,948 (65,516) 120,432
Benefits Advice Service 1,970 - 1,970
Energy Advisor 4,725 - 4,725
192,643 (65,516) 127,127
Restricted funds
Money and Pension Service 101,832 (140,026) (38,194)
House of Industry 66,134 (124,282) (58,148)
Bedford Borough Welfare Benefits 41,245 (60,579) (19,334)
The Harpur Trust 52,329 (78,044) (25,715)
Trussell Trust 55,077 (92,903) (37,826)
Homeless Prevention 15,000 (31,365) (16,365)
Energy Advisor 72,337 (98,972) (26,635)
Youth Pilot Project 13,125 (14,293) (1,168)
417,079 (640,464) (223,385)
TOTAL FUNDS 609,722 (705,980) (96,258)

Comparatives for movement in funds

Unrestricted funds
General fund
Benefits Advice Service
Designated Funds:Reserve policy
Restricted funds
Universal Credit - Help to Claim
Money and Pension Service
House of Industry
Bedford Borough Welfare Benefits
The Harpur Trust
Trussell Trust
Homeless Prevention
Energy Advisor
TOTAL FUNDS		 At 1.4.22
£
165,988
-
127,746
293,734
-
-
-
-
27,030
-
-
-
27,030
320,764		 Net
movement
in funds
£
85,220
16,548
-
101,768
(5,158)
14,877
(14,346)
7,098
(25,856)
(1,386)
1,507
45,279
22,015
123,783		 Transfers
between
funds
£
(62,892)
-
42,002
(20,890)
5,158
-
14,346
-
-
1,386
-
-
20,890
-		 At
31.3.23
£
188,316
16,548
169,748
374,612
-
14,877
-
7,098
1,174
-
1,507
45,279
69,935
444,547

Page 22

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

18. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Benefits Advice Service
Restricted funds
Universal Credit - Help to Claim
Money and Pension Service
House of Industry
Bedford Borough Welfare Benefits
The Harpur Trust
Trussell Trust
Homeless Prevention
Energy Advisor
TOTAL FUNDS		 Incoming
resources
£
158,676
16,548
175,224
(5,158)
157,797
106,215
40,005
49,949
37,954
30,000
50,000
466,762
641,986		 Resources
Movement
expended
in funds
£
£
(73,456)
85,220
-
16,548
(73,456)
101,768
-
(5,158)
(142,920)
14,877
(120,561)
(14,346)
(32,907)
7,098
(75,805)
(25,856)
(39,340)
(1,386)
(28,493)
1,507
(4,721)
45,279
(444,747)
22,015
(518,203)
123,783

Designated Funds

The designated fund of £176,305 is to match the reserves policy of 3 months' budgeted operating costs (2022/23: £169,748).

Restricted Funds

Money and Pensions Service : Citizens Advice nationally has contracted with Citizens Advice Bedford to provide specialist debt advice and support to clients who reside in Bedford Borough. This service is funded until 31 March 2025.

House of Industry: Specialist debt advice for people at risk of becoming homeless. This service is currently funded until 31 March 2025.

Bedford Borough Welfare Benefits: To provide specialist welfare benefit advice to clients of Bedford Borough Social Services clients. This service was funded until 31 March 2024.

The Harpur Trust : To provide for a specialist Welfare Benefits advisor. This service is currently funded until 31 March 2026

The Trussell Trust. Two year partnership with food bank operating within the Borough.

Energy Advisor. Two years funding from the Climate Change Fund ending December 2024

Homeless Prevention One off 18 Month funding contract.

Page 23

continued...

The Bedford and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2024

19. EMPLOYEE BENEFIT OBLIGATIONS

There is a defined contribution pension scheme for employees. The basis for allocating the employer expense between activities is based on the salary cost of staff working on that activity. The CAB automatically enrols eligible job holders into a qualifying scheme in accordance with pensions legislation. The assets of the scheme are held separately from those of the company in an independently administered fund. The fund is a Group Personal Pension Scheme with Standard Life. The pension cost charge for the year represents contributions payable by the charitable company to the fund and amounted to £14,330 (2022/23: £9,092).The cost of the pension is allocated to each individual project within which an employee works. At the year-end £Nil was owed to the pension scheme (2022/23: £Nil).

20. RELATED PARTY DISCLOSURES

Citizens Advice Bedford subscribes to the membership scheme of The National Association of Citizens Advice Bureaux (Citizens Advice), the national charity (Charity No 279057) which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of the Bureau in order to fulfil its charitable objects and comply with the national membership requirements.

During the 2023/24 financial year, payments were made to Citizens Advice to the value of £6,924 (2022/23: £7,849) in respect of subscriptions and sundries. Receipts from Citizens Advice for contracts and grant funding totalled £149,027 (2022/23: £141,540).

Also during the year, receipts were made from Mid Beds Citizens Advice (Charity No 1109976) to the value of £5,037 (2022/23: £nil) and from Scunthorpe & District Citizen Advice (Charity No 1110205) to the value of £2,434 (2022/23: £nil). These were in respect of support services.

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where any of the Trustees holds the position of a Trustee/Director of another charity they would declare a conflict of interest and then may be involved in discussions regarding that other charity but not in the ultimate decision-making.

Page 24

The Bedford and District Citizens Advice Bureau

Detailed Statement of Financial Activities for the Year Ended 31 March 2024

INCOME AND ENDOWMENTS
Donations and legacies
Donations
Investment income
Deposit account interest
Charitable activities
Bedford Borough Council - Core Contract
Universal Credit Support -Help to claim
Money and Pensions Service
House of Industry- Debt Housing
Bedford Borough Council- Welfare Benefits
The Harpur Trust
Benefits Advice Service
Trussell Trust
Bedford Borough Council- Homeless
Prevention
Energy Advisor
Youth Pilot Project
Other income
Other income
Total incoming resources
EXPENDITURE
Charitable activities
Salaries and wages
Office costs
Other costs
Staff and volunteers
Support costs
Management
Wages and salaries
Premises costs
Office costs
Other costs
Staff and volunteer
Governance costs
Governance costs		 2024
£
302
2,396
173,813
-
101,832
66,134
41,245
52,329
1,970
55,077
15,000
77,062
13,125
597,587
9,437
609,722
282,034
4,225
-
1,509
287,768
293,550
46,910
61,533
318
9,004
411,315
6,897		 2023
£
5,150
1,026
152,500
(5,158)
157,797
106,215
40,005
49,949
16,548
37,954
30,000
50,000
-
635,810
-
641,986
180,802
1,071
(344)
1,042
182,571
198,417
42,012
71,759
184
8,760
321,132
14,500

This page does not form part of the statutory financial statements

Page 25

The Bedford and District Citizens Advice Bureau

Detailed Statement of Financial Activities
for the Year Ended 31 March 2024
Total resources expended
Net (expenditure)/income		 2024
£
705,980
(96,258)		 2023
£
518,203
123,783

This page does not form part of the statutory financial statements

Page 26