Charity Registration No. 1106631
Company Registration No. 05252247 (England and Wales)
CITIZENS ADVICE SOUTH WARWICKSHIRE
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

CITIZENS ADVICE SOUTH WARWICKSHIRE
LEGAL AND ADMINisfRATIVE INFORMATION
Trustees
Y Hunter
G Fitzgerald
l M Stark
H J Serrano
K A Payne
L Pound
S Lightfoot
J Whitehill
K Kalsi
Secretary & CEO
J A Robinson
Charity number
1106631
Company number
05252247
Registered office
10 Hamilton Terrace
Leamington Spa
Warwickshire
CV32 4LY
Auditor
Burgl5 & Bullock
8 Elm Court
Arden Street
Stratford upon Avon
CV37 6PA

CITIZENS ADVICE SOUTH WARWICKSHIRE
CONTENTS
Page
Trustees, report
Statement of Trustees, responsibilities
io
Independent auditor's report
11-14
Statement of financial activities
15-16
Balance sheet
17
Statement of cash flows
18
Notes to the financial statements
19-35

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
The Trustees present their annual report and financial statements for the year ended 31 March 2025.
The financi31 statements have been prepared in accordance with the accounting policies set out in note I to
the financial statements and comply with the charity's Memorandum and Articles of Association, the
Companies Act 2006 and "Accounting and Reporting by Charities.. Statement of Recommended Practice
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland IFRS 1021" las amended for accounting periods commencing
from l January 20191.
Objectives and activities
The year ending 31st March 2025 has been a hugely successful one in terms of the number of clients we
have been able to support, as well as the evolving financial commitment we have secured from local funders
and stakeholders. We marked the year with an innovative County Conference with our local Citizens Advice
partners in December, and rounded the year off with news of a successful bid to the National Lottery for our
groundbreaking telephone Adviceline service, which is answering over 1000 calls per month. A change of
Government partway through the year has meant changes for clients e.g. removal of the winter fuel
payment, and our services remain in high demand across all client groups, most notably the younger age
range of 'working poor,, people who are working but still having to seek additional financial support to meet
the cost of daily living. Clients from our older age range continue to provide the greater part of our client
group, and once again our services were in high demand over the winter months as a result of the
withdrawal of the Winter Fuel Payment in autumn 2024.
Thanks to some specific targeted Cost of Living funding from Warwick District Council. we have invested
more in frontline generalist advisors in Warwick Distritt: continued our investment in recruiting and training
skilled volunteers, and built on our partnerships with other local Citizens Advice offices to ensure that we are
maximi5ing our resources. As an organisation we monitor the need5 of the client group and are constantly
seeking new ways to offer our support across our wide urban and rural area, so that we can support as many
people as possible.
Citizens Advice South Warwickshire seeks to provide free. independent. confidentiol ond importiol odvice
to everyone on their rights and responsibilities. We value diversity. promote equolity and challenge
discrimination.
The changes we made to our estate in 2023-2024 have helped create a degree of financial certainty for the
organisation, by significantly reducing the amount of money we were spending on office costs. This change,
which was secured through closing our Stratford Stratford Upon Avon office, and co-locating services at
StratFord District Council HQ in Stratford Upon Avon, has also improved our offering.. we are onslte five days
a week. with a volunteer workforce seeing clients across the day. in a busy town centre location. This has
strengthened our relationships with a key funding partner. and ensured that we now enjoy high visibility for
our services offered Monday-Friday from 10am-2pm. This service is accessed by many more people, and the
ease of access to the building ensures we can meet the need5 of our most vulnerable clients. We are very
grateful for the support of the Council and look forward to this relationship enduring into the future.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
We retain a team of Caseworkers in Stratford upon Avon and the surrounding areas. who operate in our
Targeted Services. The team runs externally funded projects which offer advice to our more complex clients.
Targeted Services in CASW include Reach Out and Help (ROAHI in 5tratford Upon Avon and the Court Desk
support Ithanks to Stratford District Council): MAPS project (debt support). Advice Action Empower Warwick
Ithanks to Oken Trust, The King Henry Vlll Endowed Trust and Warwick Town Council) and Warwick
Foodbank.
All central services, including HR. Payroll and Finance. are delivered from our Leamington Spa office {on
Hamilton Terracel, where we have been based for many years. The new financial year will see us seeking an
alternative Head Office in the locality, as we hand this building back to Warwick District Council. Having
outgrown the space available. and no longer accepting of it5 limitations and compromises with regard to
accessibility, we are seeking an alternative location which will offer a space for our telephone adviceline
services, and our volunteer training programme. We remain grateful to Warwick Distritt Council, and
Leamington Town Council, for the support they have given us over the many years we have been in the town
and the partnership they are extending to us to find alternative space. We continue to offer Drop in Services
on Tuesdays and Wednesdays, with appointments across the week, and in April 2025, we opened a further
day by opening the doors on Mondays.
Leamington Spa is also the location of our Telephony service. which we launched in May 2023. This is a
collaboration with Bedworth, Rugby & Nuneaton Citizens Advice IBRANCABI, who operate a hub in
Bedworth, and North Warwickshire Citizens Advice. This service is supported by a mix of paid staff and
volunteers, and since 2023 has been funded mainly by Warwickshire County Council. In February 2025. we
heard that we had been successful in a bid to the National Lottery. which is providing over half the resources
we need to keep the service in place for the next 2 years. The shortfall will be made up from additional
funding sought by the Chief Officer, and from Reserves. There is no question that the service has been an
absolute game changer in terms of the number of people we have been able to support. the ease of access
they enjoy, and the quality of the advice which is given. This is full advice - not signposting and clients who
need an appointment receive one if required, and it has meant clients who cannot travel to the towns, or to
the community hubs. or who are working or have caring responsibilities. do not miss out. We offer a single
accessible telephone number across the County, with paid staff and volunteers delivering telephone advice
every day from 9am 4pm. This service has taken 23,227 calls up to the end of March 2025; 13,684 clients
helped across Warwickshire, and in 90% of cases we are able to meet all advice needs on the telephone.
Those clients for whom English is a second language. or who have other access issues, or very complex
needs, are offered a face to face appointment to see an Advisor.
As well as the quantity of advice we give. of equal importance is maintaining the quality of advice. CASW has
achieved a 'Green' score for quality across the Board from National Citizen Advice for the past 12 months,
demonstrating that we have given high quality advice to clients across all channels- something we are very
proud of 35 we have expanded our provision. We run regular report5 on our services. as well as seeking client
feedback for all of our channels and these are monitored at Board meetings.
Our collaboration with BRANCAB and North Warwickshire enables us to continue to explore options to share
costs for key staff and/or activities, and enables us to respond to more funding opportunities, which builds
our resilience for the future. The dedicated services of our shared Operations Manager since June 2022
have made an enormous contribution to our organisational development, and strengthens the partnership
between the two CEOS, and the wider supervision and volunteer training team. Huge thanks must go to
these staff for their continued flexibility and commitment.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
There are other ways for people to contact us: we offer advice sessions at an expanding range of external
locations, where clients can avoid the need to travel into town centre locations to see us. These are funded
by some of our Parish Councils and other local funders (Warwick District Council have made a significant
investment in our services through Cost of Living support). In the past year we have launched services at The
Pump Rooms in Leamington Spa, at the Gap and Sydni Centre. and at Brunswick Hub in Leamington (thanks
to U K shared Prosperity Fund funding from Warwick District Council). Our full service offer of locations..
Alcester Community Advice Hub
Bidford Community Advice Hub
Brunswick Community Hub
Kenilworth Library
Lillington Community Pantry
*The Gap in Warwick
The Pump Rooms in Leamington Spa
Shire Hall Warwick
Southam Library
Studley Village Hall
The Sydni Centre in Sydenham
Wellesbourne Parish Council
Packmores Community Centre, Warwick
*Ship5ton on Stour Town Council
'Newfvr 2024/25
The charity does not carry out any significant fundraising attivities.
We could not deliver our services without the enduring support of many long standing funding bodies and
local authorities. At a time when Councils are under considerable pressure, and other funders are receiving
huge demand from the charitable sector, we remain grateful for their continued commitment.
Volunteers
This financial year 2024/2025 we continue to be a volunteer-led organisation continuing our investment in
supporting development within our training offer which now sees us working in partnership across the
County. We continue to recruit. induct and train volunteer5 from our communities, and we celebrate this
commitment every year, most recently at our Conference in December 2024, where long service volunteers
received certificates and pins. Working as a County team delivering training across all offices in Warwickshire,
we strive to be at the forefront of recruitment, training and development ensuring we are compliant with all
relevant legislation.
Developing the partnership as a County Training team has given us the insight and knowledge to plan,
develop and deliver a 4 day training course over 2 weeks. sharing resources and responsibilities which have
not only supported our collaborative working, but also enabled us to look at how we mentor volunteers
within our service delivery channels, and this has been successful with the placement of 22 additional fully
trained volunteers within the telephony operations and core delivery service at both Hamilton Terrace and
Elizabeth House in the year.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Strategic Direction & Public Benefit
As part of our Leadership Self Assessment in 2024 we refreshed our existing Business Plan and this will once
again happen as part of our planning for this year's proces5. We have. along with our partners BRANCAB, and
North Warwickshire Citizens Advice, invested in comprehensive client and community analysis from across
our client groups and geographic locations, which we will be assessing this year. A short form Strategic Plan
will be produced with headline areas for focus in Summer 2025. with a longer more detailed strategic plan
produced over the winter for 2026-2028. setting the priorities for growth under new objectives. The success
of our most recent Transformation Programme, created in 2022 and executed over the three years to 2025,
has been undeniably successful, resulting in a massive uplift IIOO% in the two years to 20241 in the number
of clients supported. For context, prior to the launch of the Transformation Plan in 2021-2022 we supported
3,795 clients- in the financial year 2024-2025 we sUPPOrted 8,682 unique clients.
New strategic priorities will include
Our Core Services - Continuing to meet the demand from clients where, how and when it is
needed most, and reducing back office costs
Our People- Culture and Leadership
Creating a diverse, thriving environment by attracting, training, developing and retaining our staff
and volunteers
Our Clients- Community & Client Needs Analysis
Ensuring services are accessible for all parts of our community
Our Quality - maintaining high quality services for our clients as well as a focus on Research and
Campaigns.
Our Finances
Ensuring we can respond to changes in the local funding picture, notably around
the Government's Devolution White Paper.
Coupled with our organisational Values (Compassionate: Accountable: Solution Focussed and One Team). as
well as a focus on attratting and rewarding staff to the best of our ability. the organisation is in an excellent
position to offer both career opportunities, and volunteering opportunities in this sector. Our commitment to
staff has seen us invest 3% in salary increase for April 2025, (above inflation), coupled with improved benefits
such as Insurance for Death in Service for paid staff and their families (introduced in Autumn 20241. CASW is
dedicated to ensuring that salaries are competitive for the local area, reflecting the value of our staff, and the
importance we place on their daily commitment to our clients. We have maintained this commitment,
despite the uplift in costs to the organisation caused by the increase in employer Nl contributions which
comes into force from April 2025.
Our commitment to staff is also reflerted in the work we do to celebrate staff and volunteers across the year;
in August 2024 we held our annual Staff and Volunteer Summer Social and every month the Chief Executive
Officer and management team produce a Staff and Volunteer Stort the Month Newsletter, which promotes
excellent communication across the organisation. and celebrates our achievements both individually and as a
wider team.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance
Overall Service Delivery
As indicated we have improved and extended our service during 2024-2025. seeing more clients in person,
on the telephone and at our drop in services in Stratford and Leamington Spa. In the financial year 1st April
2024 - 31" March 2025 9,936 clients were helped (compared with 8,460 in 2023-20241, CASW offices and
outreaches opened 10,539 cases and undertook 30,748 activities to SUPPOrt these clients. The total issues
dealt with were 39.361 and the top issues were:
Benefits & tax credits
Debt
Universal Credit
Housing
The total income gain for these clients was an incredible £6,561.026
Number of volunteers on average through the year- 58
Number of staff working through the year". 21 FTE on average
Charitable support available to clients
In the dynamic landscape of individual grant funding. CASW is in the very privileged position of both
holding several grant funding pots internally on behalf of various funders, as well as having the ability
to access additional funding from external agencies.
Having direct access to individual grant funding which improves the lives of our clients. together with
the effective management and administration of these funds is an essential lynchpin for the
organisation and provides an invaluable service to the wider community of South Warwickshire. At
present the funds are administered primarily by a volunteer who dedicates one day a week to this
invaluable provision and is managed by our Grants Oversight Officer.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Research & Campaigns
A twin aim for every Citizens Advice is to champion the Client's voice at a local and national level, and
this is through our crucial Research & Campaigns function. The local offices in Warwickshire have
collaborated on a shared role focused on Research. Campaign5 and Social Policy. and drawing together
this work across the County. Our officer started in June 2023, The overarching aims were to:
Heor the voices of our clients, ond ourfront line advisers, and make those voices heord by local and national
decision-mGker5 Gnd influencer5."
This role co-ordinates both internal and external attivity. building our knowledge as an organisation,
and as a County, ensuring that national campaigns from Citizens Advice are promoted and supported
locally. Additionally. the role produces a huge amount of data and trends analysis which is critical for
our local authority partners. as well as other stakeholders.
Examples of activity, alongside a quarterly newsletter for many local stakeholders:_
. Scams awarenes5 Inational 'scam awareness fortnight,)
Consumer rights (National Consumer Week- parts l &111
Fuel poverty Inational 'Energy Savers Week'l
Other national campaigns:_
. Stop Loan Sharks Week
Get Safe Online Week
. Carers, Week
Local campaigns:_
Homelessness prevention awareness week
ID Theft-ID Fraud week. and
. Support for numerous 'benefit-take-up' efforts
Website.. in August 2024 a new website for Citizens Advice South Warwickshire (￿htt I
casouthwarwickshire.or
.ukln was commissioned thanks to Awards for All funding from The National Lottery
Community Fund, and has made the site far more accessible to clients, as well as being easier for us to
maintain as an organisation.
Organisational Strurture
The organisation is led by our dedicated volunteer Trustee Board. with Chair of Trustees Irene Stark. There
are three sub-committees reporting into the Trustee Board:
Human Resources Sub-committee
Finance Sub-committee
Property & Estates Sub Committee
The CEO, Julie Robinson. is in charge of the day-to-day leadership of the charity with the support of an
Operations Manager,. Key Advice Service Managers and Supervisors.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Financial review
The Directors are pleased to report a surplus of £56.4k for the financial year 2024-2025
CASW held some £754k of cash and investments (fixed term deposits) as at 31 March 2025- a relatively high
balance but not unexpected as the balance includes £193k remaining from a generous legacy donation
received in 2020121. Plans are in place to utilise this legacy over the coming years. The year end cash
balance also includes £105k of deferred income (grant income received in 2024/25 but which relates to the
2025126 financial yearl.
Total reserves at 31 March 2025 were £645k. comprising General reserves of £415k. a designated Buildings
Reserve of £35k, a designated Client Emergency Fund Reserve of £lk and Restritted Reserves of £194k
(including the above-mentioned legacy).
CASW is required to ensure that free monies are available in each financial year to meet any reasonably
foreseeable contingency. The organisation maintains a projection of income and will ensure that income
continues to be derived from as wide a variety of sources as possible. It will take all necessary steps to ensure
that at no time within this period would it be possible for the cessation of one or more funding streams to
present so serious a challenge to the future of the organisation that it could not be managed, so as to
continue to provide a best value advice service.
In reviewing the potential costs that could arise should a significant reduction in income be incurred, the
Trustees have determined that 'free' reserves should be maintained of between 3 and 6 months normal
operating expenditure. Free reserves as at 31 March 2025 were £415k, representing around 5 months
normal operating expenditure.
Principal funding sources & sUPPOrt
The Trustees extend their gratitude to all funders of the organisation without whom we could not continue
our work. and who have been supportive and proactive with their contributions.
We also recognise the support and closer working relationships with Trustees at Bedworth, Rugby &
Nuneaton Citizens Advice, {BRANCAB) and with North Warwickshire Citizens Advice.
CASW'S governing documents give the Trustees the power to invest or deposit funds in any lawful manner
whilst having regard to the suitability of investments and the need for diversification. In practice the majority
of CASW'S funds are spent in the relatively short term and there are currently only £78.2k of long term
(greater than 12 month51 investments. The Trustees seek to obtain the maximum interest possible on cash
balances whilst mitigating risks and so investment decisions consider factors such as return, credit ratings,
liquidity and Financial Services Compensation Scheme protections. social, environmental and ethical factors
are also considered. The Trustee Board reviews the investment policy on an annual basis.
Major risk5
The Trustees have assessed the major risks to which the charity is exposed, and are satisfied that systems are
in place to mitigate exposure to those major risks. The Risk Register forms part of the discussion at every
Board meeting; closed risks remain visible so that progress is assessed. and mitigating actions are discussed
with the CEO and Senior Management Team.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Structurep governance and management
The charity is a registered charity and a company limited by guarantee. The maximum liability of each
member is limited to £1. CASW is governed by its Memorandum and Articles of Association.
Warwick District Citizens Advice Bureau, now Citizens Advice South Warwickshire, was incorporated as a
company limited by guarantee on 6th October 2004. The charity commenced its charitable activities on 1st
April 2005 following the transfer of all assets and liabilities from Warwick District Citizens Advice Bureau
(Charity Registration Number 2186501.
The Trustees, who are also the directors for the purposes of company law, and who served during the year
and up to the date of signature of the financial statements were:_
Y Hunter
G Fitzgerald
l M Stark
H J Serrano
K A Payne
L Pound
S Lightfoot
J Whitehill
K Kalsi
Recruitment and appointment of new trustees
Trustees, who are also Directors of the Company, are elerted from the local community and are nominated
by members, or co-opted by the Trustee Board. They are elected at the Annual General Meeting. A separate
process agreed by the Trustee Board is followed for the elertion of the Chair.
New Trustees receive a full induction, meeting other Trustees and spending time with Supervisors,
Volunteers and Staff to understand the service we offer. This is tailored to their individual experience and
interests.
Arrangements for setting pay and remuneration of key management personnel
Key management personnel. excluding Trustees. are remunerated by way of annual salary and pension
contributions. The company offers all eligible staff the option of joining a workplace pension provided by The
People's Pension and make5 an employer contribution to the scheme in line with applicable legislation. The
CEO'S salary is set by the Board. The principal aim is to offer a fair pay that will attract and retain
appropriately skilled staff. The pay policy is reviewed annually. None of the Trustees, or any persons
connected with them, receive any remuneration from CASW.
The charity has taken out Directors, insurance as permitted by the Companies Att 2006.
None of the Trustees has any beneficial interest in the company. All of the Trustees are members of the
company.

CITIZENS ADVICE SOUTH WARWICKSHIRE
TRUSTEES. REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Organisational Structure
CASW is governed by its Trustee Board which is responsible for setting the strategic direction of the
organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of
the charity and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet
regularly and delegate the day-to-day operation of the organisation to the CEO. The key management of the
organisation is represented by the CEO and a supporting team of currently four managers. The Trustee Board
is independent from management.
A register of members and a register of Trustees, interests is maintained at the registered office, and is
available to the public.
CASW is one of over 250 individual charities that are part of The National Association of Citizens Advice
Bureaux {company registration no. 014369351. The national charity helps the local Citizens Advice charities
deliver their services (for example by setting national quality and governance standards) and jointly deliver
other services at a national level leg debt advice funded by the Money and Pensions Service). The national
charity also offers model operating policies which local offices can take into account in preparing their own
policies.
Auditor
The company has a policy of putting its audit out to tender every 7 years and that process is currently
underway. It is intended that a decision will be made in time to allow a resolution proposing the
appointment of an auditor to be put at the Annual General Meeting.
Disclosure of information to auditor
Each of the Trustees has confirmed that there is no information of which they are aware which is relevant to
the audit, but of which the auditor is unaware. They have further confirmed that they have taken appropriate
steps to identify such relevant information and to establish that the auditor is aware of such information.
The Trustees, report was approved by the Board of Trustees.
S4..L
l M Stark
Trustee
04 Sep 2025
Date..

CITIZENS ADVICE SOUTH WARWICKSHIRE
STATEMENT OF TRusfEES' RESPONSIBILITIES
FOR THE YEAR ENDED 31 MARCH 2025
The Trustees. who are also the directors of Citizens Advice South Warwickshire for the purpose of company
law, are responsible for preparing the Trustees. Report and the financial statements in accordance with
applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting
Practice).
Company law requires the Trustees to prepare financial statements for each financial year which give a true
and fair view of the state of affairs of the charity and of the incoming resources and application of resources,
including the income and expenditure. of the charitable company for that year.
In preparing these financial statements, the Trustees are required to-
select suitable accounting policies and then apply them consistently:
observe the methods and principles in the Charities SORP:
make judgements and estimates that are reasonable and prudent-
state whether applicable UK Accounting Standards have been followed. subject to any material departures
disclosed and explained in the financial statements: and
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the
charity will continue in operation.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy
at any time the financial position of the charity and enable them to ensure that the financial statements
comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity
and hence for taking reasonable steps for the prevention and detettion of fraud and other irregularities.
10-

CITIZENS ADVICE SOUTH WARWICKSHIRE
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBERS OF CITIZENS ADVICE SOUTH WARWICKSHIRE
Opinion
We have audited the financial statements of Citizens Advice South Warwickshire (the 'charity'l for the year
ended 31 March 2025 which comprise the statement of financial activities, the balance sheet, the statement
of cash flows and notes to the financial statements. including significant accounting policies. The financial
reporting framework that has been applied in their preparation is applicable law and United Kingdom
Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Stondord
applicable in the UK and Republic of Irelond (United Kingdom Generally Accepted Accounting Practice).
In our opinion, the financial statements-
give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its
incoming resources and application of resources. including its income and expenditure. for the year
then ended,.
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice: and
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing IUKI {ISAs IUKII and
applicable law. Our responsibilities under those standards are further described in the Auditor's
responsibilitie5 for the audit of the financial statements section of our report. We are independent of the
charity in accordance with the ethical requirements that are relevant to our audit of the financial statements
in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in
accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and
appropriate to provide a basis for our opinion.
Emphasis of matter
We draw attention to note 28 to the financial statements which indicates that the charity has highlighted a
potential tax exposure. If a liability is subsequently determined in respect of this it could result in a material
unbudgeted expense for the charity. Our opinion is not modified in respect of this matter.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the Trustees. use of the going concern basis of
accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed. we have not identified any material uncertainties relating to events
or conditions that, individually or collectively, may cast Significant doubt on the charity's ability to continue as
a going concern for a period of at least twelve months from when the financial statements are authorised for
issue.
Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in
the relevant sections of this report.
11

CITIZENS ADVICE SOUTH WARWICKSHIRE
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE MEMBERS OF CITIZENS ADVICE SOUTH WARWICKSHIRE
Other information
The other information comprises the information included in the annual report other than the financial
statements and our auditor's report thereon. The Trustees are responsible for the other information
contained within the annual report. Our opinion on the financial statements does not cover the other
information and, except to the extent otherwise explicitly stated in our report, we do not express any form of
assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider
whether the other information is materially inconsistent with the financial statements or our knowledge
obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such
material inconsistencies or apparent material misstatements, we are required to determine whether this
gives rise to a material misstatement in the financial statements themselve5. If. b35ed on the work we have
performed, we conclude that there is a material misstatement of this other information, we are required to
report that fart.
We have nothing to report in this regard.
Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of our audit..
the information given in the Trustees, report for the financial year for which the financial statements
are prepared, which includes the directors, report prepared for the purposes of company law, is
consistent with the financial statements: and
the directors, report included within the Trustees, report has been prepared in accordance with
applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charity and its environment obtained in the course of
the audit, we have not identified material misstatements in the directors, report included within the
Trustees, report.
We have nothing to report in respect of the following matters in relation to which the Companies Att 2006
requires us to report to you if, in our opinion-
adequate accounting record5 have not been kept. or returns adequate for our audit have not been
received from branches not visited by us: or
the financial statements are not in agreement with the accounting records and returns- or
certain disclosures of trustees, remuneration specified by law are not made,. or
we have not received all the information and explanations we require for our audit: or
the Trustees were not entitled to prepare the financial statements in accordance with the small
companies regime and take advantage of the small companies, exemptions in preparing the Trustees,
report and from the requirement to prepare a strategic report.
12-

CITIZENS ADVICE SOUTH WARWICKSHIRE
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE MEMBERS OF CITIZENS ADVICE SOUTH WARWICKSHIRE
Responsibilities of Trustees
As explained more fully in the statement of Trustees. responsibilities, the Trustees, who are also the directors
of the charity for the purpose of company law, are responsible for the preparation of the financial statements
and for being satisfied that they give a true and fair view. and for such internal control as the Trustees
determine is necessary to enable the preparation of financial statements that are free from material
misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are
responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable,
matters related to going concern and using the going concern basis of accounting unless the Trustees either
intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do
so.
Auditor's respon5ibilitie5 for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are
free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes
our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted
in accordance with ISAS (UK} will always detect a material misstatement when it exists. Misstatements can
arise from fraud or error and are considered material if, individually or in the aggregate, they could
reasonably be expected to influence the economic decisions of users taken on the basis of these financial
statements.
Irregularities, including fraud. are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities. outlined above. to detect material misstatements in respect of
irregularities, including fraud. The extent to which our procedures are capable of detetting irregularities,
including fraud, is detailed below.
We gained an understanding of the legal and regulatory framework applicable to the charity and the sector in
which it operates and assessed the extent of compliance with these laws and regulations as part of our
procedures on the related financial statement items.
Based on our understanding of the charity we identified that the principal risk of non-compliance with laws
and regulations related to breaches of the Charities Act 2011: Companies Act 2006: Safeguarding and GDPR
regulations; and the charity's constitution. We also evaluated management incentive and opportunities for
fraudulent manipulations of the financial statements.
13-

CITIZENS ADVICE SOUTH WARWICKSHIRE
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE MEMBERS OF CITIZENS ADVICE SOUTH WARWICKSHIRE
Audit procedures performed included:
Identifying and assessing the design effectiveness of controls in management have in place to prevent
and detect fraud.
Challenging assumptions and judgments made by management in their significant accounting estimates
and assessing if these indicate evidence of management bias;
Reviewing the accounting records for large and unusual bank payments and testing any identified and in
particular the rationale for any transartions which appear to be outside of the charity's objectives.
Testing a sample of debit entries in the profit and loss account to check they are bona-fide costs in
accordance with the charity'5 objectives.
• Testing for the existence of related party transactions and confirming identity of relevant parties with
Trustees.
Making enquiries of those charged with governance 35 to any instance5 of non-compliance with laws and
regulations.
Because of the inherent limitations of an audit. there is a risk that we will not detect all irregularities,
including those leading to a material misstatement in the financial statements or non-compliance with
regulation. This risk increases the more that compliance with a law or regulation is removed from the events
and transactions reflected in the financial statements, as we will be less likely to become aware of instances
of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error. as
fraud involves intentional concealment. forgery, collusion, omission or misrepresentation
A further description of our responsibilities is available on the Financial Reporting Council's website at..
https.'//www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.
Use of our report
This report is made solely to the charitable company's members. as a body. in accordance with Chapter 3 of
Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the
charitable company's members those matters we are required to state to them in an auditors, report and for
no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to
anyone other than the charitable company and the charitable company's members as a body, for our audit
work, for this report, or for the opinions we have formed.
Wende Hubbard FCCA (Senior Statutory Auditor)
For and on behalf of Burgis & Bullock. Statutory Auditor
Chartered Accountants
8 Elm Court
Arden Street
Stratford upon Avon
CV37 6PA 4th September 2025
Date..
14-

CITIZENS ADVICE SOUTH WARWICKSHIRE
STATEMENT OF FINANCIAL AcfiviTIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2025
Current financial year
Unrestricted Unrestrirted Restrirted
funds
funds
funds
general designated
2025
2025
Total
Total
2025
2025
2024
Notes
Income and endowments from:
Donations and legacies
Charitable activities
Advice Services
1,501
1,501
3,657
471,320
585,712 1,057,032 1,144,339
Fundraising
Interest receivable
Other income
598
26,316
32,491
598
26,316
32,491
759
23,989
1,367
Total income
532,226
585,712 1.117,938 1,174.111
enditure on:
Charitable activities
Advice Services
377.680
1,200
682.691 1.061,571 1,112.154
Total charitable expenditure
377,680
1,200
682,691 1,061,571 1,112,154
Other
Iz
9,897
Total resources expended
377,680
1.200
682,691 1.061,571 1.122.051
Net incoming/(outgoing) resources
before transfers
154,546
11,200) 196,979}
56,367
52,060
Gross transfers between funds
15
183,817)
20.000
63,817
Net income/{expenditure) for the year/
Net movement in funds
70,729
18,800
133,162}
56,367
52,060
Fund balances at l April 2024
344,486
17,038
227,504
589,028
536,968
Fund balances at 31 March 2025
415,215
35,838
194,342
645,395
589,028
The statement of financial activities includes all gains and losses recognised in the year. All income and
expenditure derive from continuing artivities.
The statement of financial artivities also complies with the requirements for an income and expenditure
account under the Companies Act 2006.
15-

CITIZENS ADVICE SOUTH WARWICKSHIRE
STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED}
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2025
Prior financial year
Unrestricted Unrestricted Restrirted
funds
funds
funds
general designated
2024
2024
Totsl
2024
2024
Notes
Income and endowments from:
Donations and legacies
Charitable activities
Advice Services
3,657
3,657
530,946
613,393 1,144,339
Fundraising
Investments
Other income
759
23,989
1,367
759
23,989
1,367
Total income
560.718
613,393 1,174,111
enditure on:
Charitable activities
Advice Services
Other
428,572
9,897
500
683,082 1,112,154
9,897
12
Total resources expended
438,469
500
683,082 1,122,051
Net incoming/(outgoing) resources before
transfers
122.249
15001 169,6891
52,060
Gross transfers between funds
Is
{38,9791
38,979
Net income/(expenditure) for the year/
Net movement in funds
83,270
15001 (30,7101
52,060
Fund balances at l April 2023
261.216
17.538
258.214
536,968
Fund balances at 31 March 2024
344,486
17,038
227,504
589,028
The statement of financial activities includes all gains and losses recognised in the year. All income and
expenditure derive from continuing activities.
The statement of financial activities also complies with the requirements for an income and expenditure
account under the Companies Att 2006.
16-

CITIZENS ADVICE SOUTH WARWICKSHIRE
BALANCE SHEET
ASAT31 MARCH2025
2025
2024
as ￿$tated
Notes
Fixed assets
Investments
16
78.200
Current assets
Debtor5
18
71.065
112.077
563,497
79,827
311,750
315,079
Investments
Cash at bank and in hand
19
746.639
706,656
Creditors: amounts falling due within
one year
20
1179,444)
1117,6281
Net current assets
567,195
589,028
Total assets less current liabilities
645.395
589,028
The funds of the charity
Restricted income funds
Unrestricted funds - general
Unrestricted funds - designated
23
194.342
415,215
35,838
227.504
344,486
17,038
24
645.395
589,028
04 Sep 2025
The financial statements were approved by the Trustees on .
S4..L
l M Stark
H J Serrano
Trustee
Trustee
Company registration number 05252247 {England and Wales)
17-

CITIZENS ADVICE SOUTH WARWICKSHIRE
srATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
as restated
2024
2025
Notes
Cash flows from operating activities
Cash generated from/labsorbed by)
operations
29
100,629
(7,4671
Investing activities
Purchase of investments
Proceeds from disposal of investments
Investment income received
1190,277)
311,750
26.316
1311,7501
23,989
Net cash generated from/(used in) investing
activities
147.789
{287,7611
Net cash generated from financing activities
Net increase/(decrease) in cash and cash
equivalents
248,418
{295,2281
Cash and cash equivalents at beginning of year
315.079
610,307
Cash and cash equivalents at end of year
563,497
315,079
18-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
Charity information
Citizens Advice South Warwickshire is a private company limited by guarantee incorporated in England
and Wales. The registered office is 10 Hamilton Terrace, Leamington Spa, Warwickshire, CV32 4LY.
1.1 Accounting convention
The financial statements have been prepared in accordance with the charity's Memorandum and
Articles of Association, the Companies Att 2006 and "Accounting and Reporting by Charities..
Statement of Recommended Practice applicable to charities preparing their accounts in accordance
with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021" las
amended for accounting periods commencing from l January 2019). The charity is a Public Benefit
Entity as defined by FRS 102.
The financial statements are prepared in sterlin& which is the functional currency of the charity.
Monetary amounts in these financial statements are rounded to the nearest £.
The financial statements have been prepared under the historical cost convention. The principal
accounting policies adopted are set out below.
1.2 Going concern
At the time of approving the financial statements the Trustees consider that they have adequate
resources to continue in operational existence for the foreseeable future. Whilst the Trustees
acknowledge that the cessation of certain income streams in the future could lead to the reporting of a
deficit based on current levels of expenditure, they continue to review and explore new funding
sources as well as closely monitoring expenditure commitments. Thus they continue to adopt the going
concern basis of accounting in the preparation of the financial statements.
1.3 Charitable funds
Unrestricted funds are available for use at the discretion of the Trustees in furtherance of their
charitable objectives.
Restricted funds are subject to specific conditions by donors or grantors as to how they may be used.
The purposes and uses of the restricted funds are set out in the notes to the financial statements.
1.4 Income
Income is recognised when the charity is legally entitled to it after any performance conditions have
been met. the amounts can be measured reliably. and it Is probable that income will be received.
Cash donations are recognised on receipt. Other donations are recognised once the charity has been
notified of the donation, unless performance conditions require deferral of the amount.
19-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
{Continued)
Legacies are recognised on receipt or otherwise if the charity has been notified of an impending
distribution, the amount is known, and receipt is expected. If the amount is not known, the legacy is
treated as a contingent asset.
1.5 Expenditure
Liabilities are recognized as expenditure as soon as there is a legal or constructive obligation
committing the charity to that expenditure, it is probable that a transfer of economic benefits will be
required in settlement and the obligation can be measured reliably. Expenditure is accounted for on an
accruals basis and has been classified under headings that aggregate all cost related to the category.
Where costs cannot be directly attributed to particular headings they have been allocated to attivities
on a basis consistent with the use of resources.
Charitable attivities include expenditure associated with the provision of advice and information for the
benefit of the local community. The expenditure includes both the direct costs and the support costs
relating to these activities.
Support costs are those costs incurred directly in support of expenditure on the objects of the charity
and have been allocated to activities on a basis consistent with the use of resources.
Governance costs are those incurred in connection with administration of the charity and compliance
with constitutional and statutory requirements.
All costs are allocated between the expenditure categories of the SOFA on a basis designed to reflett
the use of the resource.
1.6 Fixed asset investments
Fixed asset investments contain the cash held in fixed term deposits where the term is more than 12
months. Cash held on deposit for 12 months or less but more than 3 months is included in current asset
investments.
1.7 Cash and cash equivalents
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid
investment5.
-20-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
{Continued)
1.8 Financial instruments
The charity has elected to apply the provisions of Section 11 'Basic Financial Instruments, and Section
12 '0ther Financial InstrLbments1ssue5' of FRS 102 to all of it5 financial instruments.
Financial instruments are recognised in the charity's balance sheet when the charity becomes party to
the contractual provisions of the instrument.
Financial assets and liabilities are offset, with the net amounts presented in the financial statements,
when there is a legally enforceable right to set off the recognised amounts and there is an intention to
settle on a net basis or to realise the asset and settle the liability simultaneously.
Basic financi31 assets include debtors, cash and bank balances. Debtors are measured at transaction
price after any discounts offered. Prepayments are valued at the amount prepayed after taking into
account of any discounts due.
Basic financial liabilities are recognised at transaction price. Financial liabilities classified as payable
within one year are not amortised. Trade creditors are obligations to pay for goods or services that have
been acquired in the ordinary course of operation from suppliers.
1.9 Employee benefits
The cost of any unused holiday entitlement is recognised in the period in which the employee's services
are received.
Termination benefits are recognised immediately as an expense when the charity is demonstrably
committed to terminate the employment of an employee or to provide termination benefits.
1.10 Retirement benefits
Payments to defined contribution retirement benefit schemes are charged as an expense as they fall
due.
21

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Critical accounting estimates and judgements
In the application of the charity's accounting policies, the Trustees are required to make judgements,
estimates and assumptions about the carrying amount of assets and liabilities that are not readily
apparent from other sources. The estimates and associated assumptions are based on historical
experience and other factors that are considered to be relevant. Actual results may differ from these
estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting
estimates are recognised in the period in which the estimate 15 revised where the revision affects only
that period, or in the period of the revision and future periods where the revision affects both current
and future periods.
A key estimate is the allocation of overhead costs. Overheads are allocated on a basis on 20% of income
to each restritted fund unless otherwise stated by the funder.
Donations and legacies
Unrestrirted Unrestricted
funds
funds
general
general
2025
2024
Donations. legacies and gifts
1.501
3.657
-22-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Charitable activities
2025
2024
Advice services income
1.057.032
1,144,339
Analysis by fund
Unrestricted funds - general
Restrirted funds
471.320
585.712
530,946
613,393
1,057,032
1,144,339
The Advice Services income included under restritted funds can be seen in greater detail in
note 23.
During the year the charity received £627.455 (2024: £496.5661 of government grants. This
includes funds received from both national and local government. including town and parish
councils.
Income from fundraising
Unrestrirted Unrestricted
funds
funds
general
general
2025
2024
Income from fundraising
598
759
Income from investments
Unrestricted Unre5trirted
funds
funds
2025
2024
Interest receivable
26,316
23,989
-23-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Other income
Unrestricted Unrestricted
funds
funds
2025
2024
Contributions to shared staff costs from other Citizens Advice offices
32.491
1,367
Expenditure on charitable activities
Advice and Advice and
support
support
2025
2024
Dirert costs
Staff costs
Depreciation and impairment
Staff and volunteer expenses
Office and general
Premises costs
Grants paid to other Citizens Advice offices
805.168
732.113
4,449
25,608
100,672
63,564
167,114
27,939
62.649
50,875
88,407
1,035.038
1,093,520
Share of support and governance costs Isee note 9)
Governance
26.533
18,634
1,061,571
1,112,154
Analysis by fund
Unrestricted funds - general
Unrestricted funds - designated
Restricted funds
377,680
1,200
682.691
428,572
500
683,082
1,061,571
1,112,154
-24-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Support COSt5
Support Governance
costs
costs
2025
Support Governance
costs
costs
2024
Legal and professional
Bank charges
AGM and other
meeting costs
Audit/ Independent
examination fees
12.468
1.072
12.468
1.072
7.598
2.105
7,598
2,105
3.213
3.213
2,571
2,571
9,780
9,780
6,360
6,360
26.533
26.533
18.634
18,634
Analysed between
Charitable activities
26.533
26.533
18.634
18,634
10 Trustees
None of the Trustees {or any persons connected with them) received any remuneration from CASW
during the year. However, benefits by way of prize funds totalling £63 were paid out to four trustees
during the year12024- £8 to one).
11 Employees
The average number of full time equivalent employees during the year was:
2025
2024
Number
Number
Management
Administration and advisors
18
18
Total
21
21
-25-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
11 Employees
{Continued)
Employment costs
2025
2024
Wages and salaries
Social security Costs
Other pension costs
735,596
50,289
19.283
669,427
42,516
20.170
805,168
732,113
There were no employees whose annual remuneration was more than £60,000.
Remuneration of key management personnel
The remuneration of key management personnel was as follows.
2025
2024
Aggregate compensation
64,912
61,759
12 Other expenditure
Unrestrirted Unrestricted
funds
funds
2025
2024
Net loss on disposal/impairment of tangible fixed assets
9,897
13 Taxation
The charity is exempt from tax on income and gains falling within section 505 of the Taxes Act 1988 or
section 252 of the Taxation of Chargeable Gains Att 1992 to the extent that these are applied to its
charitable objects.
-26-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
14 Prior year adjustment
It was identified that as at 31 March 2024 the company held £311,750 with a maturity of more than
three months, which had been included within cash at bank and in hand in the balance sheet and cash
and cash equivalent in the cashflow statement.
The comparative information has been restated to show these balances within current asset
investments.
15 Transfers
At the year end transfers were made from the unrestricted funds to certain restricted funds to finance
deficits where they have arisen.
16 Fixed asset investments
Fixed term
deposits
Cost or valuation
At l April 2024
Additions
78,200
At 31 March 2025
78,200
Carryin8 amount
At 31 March 2025
78,200
At 31 March 2024
17 Financial instruments
2025
2024
Carrying amount of financial assets
Instruments measured at fair value through profit or loss
112,077
311,750
-27-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
18 Debtors
2025
2024
Amounts falling due within one year:
Other debtors
Prepayments and accrued income
25,542
45,523
5,000
74,827
71,065
79,827
19 Current asset investments
2025
2024
As restated
311,750
Fixed term deposits
112,077
The allocation of certain bank accounts have been reclassified to current asset investments in the 2024
figures where they represent fixed term deposits with a term in excess of three months.
20 Creditors: amounts falling due within one year
2025
2024
Notes
Other taxation and social security
Deferred income
Other creditors
Accruals
15.515
105,368
37,349
21.212
21
51,160
38,757
27,711
179,444
117,628
Within other creditors is £27,260 held by the charity as agent. During the year £57,875 was received
into these funds and £56,121 was distributed to beneficiaries.
-28-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
21 Deferred income
2025
2024
Other deferred income
105,368
51,160
Deferred income is included in the financial statements as follows:
Grants of £51,160 received in advance during the prior year were released in the SOFA as income in the
current year. £105,368 of the above current year total represents grant income received in the current
vear but carried forward for future years.
22 Retirement benefit schemes
2025
2024
Defined contribution schemes
Charge to profit or loss in respect of defined contribution schemes
19.283
20,170
The charity operates a defined contribution pension scheme for all qualifying employees. The assets of
the scheme are held separately from those of the charity in an independently administered fund.
-29-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
23 Restricted funds
The restricted funds of the charity comprise the unexpended balances of donations and grants held on
trust Subject to specific conditions by donor5 as to how they may be used.
At l April
2024
Incoming
resources
Resources
expended
Transfers At 31 March
2025
Reach Out and Help-
Stratford
MAPSDAP
2,185
50,000
83.790
80.564
7,500
(53,9901
(97.6001
(81.1951
(7,7051
{1,9971
{4.1581
{145.3621
{53,4251
1,805
13,810
631
205
WCC Telephony
Stratford outreach
Warwick outreach
Kenilworth outreach
Orbit WBAS
Court Desk
Advice Action Empower
Warwick
Stratford Foodbank Project
Ellis Legacy
Warwick Foodbank Project
Community pantry
1,997
5.500
145.362
50,500
1.342
2,925
1,341
215
64.750
49,020
(72.9311
(51,9461
(61,1181
(25.8121
(25,4521
6.840
2,711
30,355
2.436
102
223,763
193,000
23.376
25,350
227.504
585.712
{682.6911
63,817
194,342
-30-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
23 Restricted funds
{Continued)
Previous year:
At l April
2023
Incoming
resources
Resources
expended
Transfers At 31 March
2024
Reach Out and Help-
Stratford
MAPSDAP
WCC Telephony
National Lottery- Back on
Track
Stratford outreach
Warwick outreach
Kenilworth outreach
Orbit WBAS
Court Desk
Reach Out and Help Warwick
Stratford Foodbank Project
Ellis Legacy
Community pantrv
2.121
2,570
41.667
87.324
43,404
(41.6031
(99,2171
(45,2701
2.185
9,323
1,866
74.247
3,131
7,000
12.600
145.362
38,600
66.413
71.645
(74.3281
(4,3121
(17,3521
(18.3541
{146.4111
(46,4981
(72.4121
(71.4301
(22,4201
(23,4751
81
1,181
10,352
5,754
1,049
7,898
7.340
1,341
215
223,763
246,183
22,000
1,475
258,214
613.393
{683,0821
38,979
227,504
31

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
23 Restricted funds
{Continued)
Reach Out and Help - Stratford -the ROAH team visit people in crisis in their own homes to
provide advice and support on a variety of issues, including benefits and debt management.
The team also apply for hardship grant funding for people who urgently need items such as
clothing. white goods and furniture
Map5DAP and IMAP51 a Money and Pensions Service (MAPS) funded debt advice project in
partnership with national Citizens Advice under which specialist debt advisors help people to
prioritise and manage debts. set up affordable payment plans and manage better on their
income.
WCC Telephony- a project funded by Warwickshire County Council and delivered in partnership
with BRANCAB. a sister Citizens Advice office. to deliver advice services to clients over the
telephone.
National Lottery Back on Track - A project, funded by the National Lottery Community Fund, to
support the organisation in recruiting. training and developing additional volunteer advisers.
Stratford outreach the provision of generalist advice at various locations around the Stratford
district
Warwick outreach - the provision of generalist advice at various locations around the Warwick
distritt
Kenilworth outreach - the provision of generalist advice at Kenilworth Library
Court Desk- the provision of expert representation at County Court for clients experiencing the
threat of eviction or home repossession
Orbit Welfare Benefits Advice Service
a projert delivered in partnership with BRANCAB, a
sister Citizens Advice office, to deliver an easily accessible welfare benefits advice service to
Orbit customers to help reduce financial exclusion and reduce the pressure of cost of living
increases
Advice Action Empower Warwick - the provision of home based advice and support to people
in crisis in the Warwick district
Stratford Foodbank Project- a project to provide dedicated caseworker support to clients of the
Stratford Foodbank.
Ellis Legacy - A legacy from the late Rosemary Le May Ellis for the provision of counselling
services.
Warwick Foodbank Project- a project to provide dedicated caseworker support to clients of the
Warwick Foodbank.
Community Pantry - a projert. funded by Warwickshire County Council, aiming to help address
issues of food poverty in the county by the establishment of a static Lillington Community
Pantry.
-32-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
24 Unrestricted funds - designated
These are unrestricted funds which are material to the charity's activities.
At l April
2024
Resources
expended
Transfers At 31 March
2025
Building reserves
Client emergency fund
15.038
2,000
20,000
35,038
800
(1,2001
17,038
{1,2001
20,000
35,838
Previous year:
At l April
2023
Resources
expended
Transfers At 31 March
2024
Building reserves
Client emergency fund
15.038
2.500
15,038
2,000
15001
17,538
15001
17,038
25 Analysis of net assets between funds
Unrestrirted Unrestricted
funds
funds
general designated
2025
2025
Restricted
funds
Totsl
2025
2025
At 31 March 2025:
Investments
Current assets/lliabilitiesl
78.200
337,015
78,200
567,195
35,838
194,342
415.215
35.838
194,342
645,395
-33-

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
25 Analysis of net assets between funds
{Continued)
Unrestrirted Unrestricted
funds
funds
general designated
2024
2024
Restricted
funds
Total
2024
2024
At 31 March 2024:
Current as5ets/lliabilitiesl
344.486
17.038
227.504
589,028
344,486
17,038
227,504
589,028
26 Operating lease commitments
Lessee
At the reporting end date the charity had outstanding commitments for future minimum lease
payments under non-cancellable operating leases. which fall due as follows:
2025
2024
Within one year
Between two and five years
1,188
3,168
1,665
4,356
4,356
6,021
27 Related party transactions
There were no disclosable related party transactions during the year12024 - none), apart from those
noted in the Trustees note.
28 Contingent liability
The charity Is currently undertaking a review to ensure that it is correctly assessing the tax treatment of
certain income sources. An initial review has suggested that there could potentially be an exposure if
certain income were to be assessed as arising from the provision of a service rather than the receipt of
a grant. should this be the case the charity has estimated a potential exposure to tax and penalties in
the range of £0 - £150.000. The charity has undertaken to consult further on the initial findings to fully
assess its tax reporting obligations and. if appropriate. to enter into dialogue with HMRC to agree the
extent of any liabilities in relation to past transactions. The Directors consider that any such liability
could be met from the charity's existing unrestricted reserves.

CITIZENS ADVICE SOUTH WARWICKSHIRE
NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
29 Cash generated from/(absorbed by) operations
2025
2024
Surplus for the year
56,367
52,060
Adjustments for:
Investment income recognised in statement of financial activities
IGainl/loss on disposal of tangible fixed assets
Depreciation and impairment of tangible fixed assets
126.3161
(23,9891
9,897
4,449
Movements in working capital:
Decrease/lincreasel in debtors
Increaselldecreasel in creditors
Increase in deferred income
8,762
7,608
54,208
122,2721
(47,7931
20,181
Cash generated from/(absorbed by) operations
100,629
(7,4671
-35-