Dial A Ride (Scarborough & District) Report of the Trustees and Unaudited Financial Statements for the Year Ended 31 March 2025 Registered Company Number: 5233119 Reglstered Charity Number: 1106494 Dial A Ride (Scarborough & District) Contents of the Financial Stydtements for the Year Ended 31 March 2025 Page Reference and Administrative Details Report of the Trustees Independent Examiner's Report Statement of Financial Activities Balance Sheet 10 Notes to the Financial Stydtements 12 Divdl A Ride (Scarborough & District) Reference and Administrative Details for the Year Ended 31 March 2025 Trustees C J Woo(Ihead Chair B Newton Treasurer (resigned 23.9.24) D C Jeffels (resigned 9.6.25) P M Bellinger (resigned 23.4.24) P Bridgewood MsJMDrury Mrs V Green Company secretary S B Marsh Registered oifice 4 Londesborough Business Park 64-66 Londesborough Road Scarborough North Yorkshire Y012 SAF Registered company number 5233119 (England and Walcs) Reglstered charity number 1106494 Independent examlner Ashby Bery Coulsons Ltd 2 Belgrave Crescent Scarborough North Yorkshire YOI I IUB Page I Dial A Ride (Scarborough & District) Report of the Triistees for the Year Ended 31 March 2025 The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019). This report includes the directors, report required by coinpany law. Objectives and activities Since Dial A Ride was established in 1983 as a charitable organisation, we have continued to provide accessible, affordable and safe transport for elderly people and/or those with a disability (either physical or mental). Our service enables many hundreds of people who would othenvise find it difficult or impossible to use other fom]s of transport, to get out and about in their community and maintain their independence, In April 2005 our status changed to that of an Incoryorated Charity and Company Limited by Guarantee and was established under a Memorandum of Association and is governed under its Articles of Association. Achievement and perforniance At the heart of our activities is thc demand responsive, door to door Dial a Ride service. We use our fleet of six minibuses, four MPVS and two electric cars (acquired during this year) to provide accessible and affordable local and longer distance transport to some of the most vulnerable members of our cornmunity. During the year we completed over 23,000 journeys, covering over 110,000 miles, carrying nearly 27,000 passengers. We have seen a continuation of the change experienced over the past 5-6 years whereby a large percentage of our local minibus joumeys are now carrying only one or two passengers at a time, compared to higher, and more ¢ost- and time-effective numbers previously. This is due, in part, to the closure of many group activities during Covid lockdown and is a trend being seen by other Community Transport operators. This change calls into question the efficiency of running large minibuses for such small on-board numbers. For that reason, we have been using our smaller vehicles for some of the journeys which would nonnally be completed using a minibus. During this financial year wc saw a 291/Tr o increase on the number of longer-distance car journeys - mainly to hospitals and clinics outside the Boroug14 with 597 compared to 463 in the previous year. This represents a year-on-year increase and is mainly due to the NHS moving services to hospitals outside Scarborough and apparent changes to the eligibility for free hospital transport. We anticipate that this delnand will Continue to increase, and our ability to meet this need is only possible duc to the hard work, dedication and commitment of our staff and volunteer drive￿. We continue to work closely with other local voluntary organisations and providers to enable their clients to access and benefit from the wide range of support and scrviccs they and many other local charities and organisations provide. We are, however, facing increasing difficulties regarding suitable locations to pick-up and drop-off passengers in Scarborough town centre. Efforts to engage with the local Council and the Police have been frnstratingly slow and have not resulted in any positive progress. We continue to make efforts to address this issue, as we are keen to avoid having to refuse town centre journeys to our passengers, as this would clearly be detrimental to them and the town as a whole. In addition to making our meeting room available for low-¢ost hire to other not-for-profit organisations, Dial A Ride is also the administrative base for Support for Carers. Page 2 Dial A Ride (Scarborough & District) Report of the Trustees for the Year Ended 31 March 2025 Hoiiie to School Contracts - North Yorkshire Council Dial A Ride holds two contracts with North Yorkshire Council to provide SEN home to school transport to Woodlands Academy,. these contracts currently run until the end of March 2026. All our drivers and passenger assistants, whether paid or voluntary, do an outstanding job of making sure that every pupil has a safe and enjoyable journey to and froin school. These contracts are a very important element of helping to ensure that Dial A Ride can continue to provide its full range of services. Staff and Or anisational Structure There have been no changes to paid staff during the year. We have a good mixture of long-serving, experienced staff, and those who have joined us within the past 2-3 years, bringing a range of outside experience. Together, the team have reviewed policies and practices and madc somc changes to ￿rther improve efficiency and communicalion. This year, 52 volunteers have supported Dial A Ride, in roles including drivers, passenger assistants, Trnstees and others. We continue to actively promote our volunteering opportunities, and this resulted in 13 new volunteers being recruited during the year. Word of mouth and the distinctive livery of our vehicles continue to be our most prominent advertising medium, though we have experienced some success from social media and strategic leaflet placement. Collectively, our volunteers generously gave over 20,000 hours of their time to Dial a Ride during thc year, equivalent to a staggering £228,000 at minimum wage rate. Without our dedicated and loyal staff and volunteers, Dial A Ridc would cease to operate in its present fonnat, and the Trustees would like to thank them most sincerely for their valuable contribution and the way they deal professionally, patiently and courteously with our passengers. Board of Trustees In addition to operational volunteers, the members of our Board of Trustees are also volunteers and are drawn from those with a special interest in furthering community transport or in the needs of older people and people with disabilities. The Chair would like to thank all the members of our Board of Trustees for their support during the past year. Public Benefit Th¢ Board of Trustees have paid due regard to the Charity Commission's guidance on public benefit in assessing what activities Dial A Ride will undertake during the course of the year. Key benefits of the Dial A Ride service to individual passengers include supporting independence, reducing loneliness which in tum maintains and enhances their healtli and wellbeing. Page 3 Dial A Ride (Scarborough & District) Report of the Trustees for the Year Ended 31 March 2025 Our passenger surveys help ensure we are meeting the specific needs of our passengers. Our most recenl was conducted in January 2024 and showed that 990/0 of respondents rated our service as Excellent or Good, with 850/0 of respondents saying that they use our service at least once per week. 57 /0 of respondents said that they use u% to get to medical appointments and 45 /0 said that they use us for shopping. 43 % said they usc Dial a Ride becausc thcy necd assislancc lo gcl lo and from ihe vehicle and 480/0 said they value the opportunity to Lhal with others during the journey. Nearly hair said they feel lesq lonely, 55 % said they feel more contident, and 61 % said they t-eel safer due to using Dial a Ride. Financial review The statement of financial activities shows an overall su￿lUS of £48,685 (2024.. deficit £78,893). Total rescrvcs al the year end amounted io £636,057 (2024.. £587,372). Of these reservcs, £1 19,153 relat to restricted funds (2024: £5,887) and £69,432 relates to d&8ignatcd funds relating to fixed assets. Undesignated unrestriclcd liquid rcservcs at 31 March 2025, excluding investn]ents, were £65,450 (2024: £61,993). There are no restrictions on the use of the capital hcld within the investment portfolio. In addition to the fares, we re¢¢ive other funding from a variety of different sources and we are enonnously grateful to fiu]ders and donors who support our service. This year, we were honoured to have received donations from the ￿neral collections of our friend and volunteer, Ken Davison, as well as a number of valued customers. We are also very thankful to have received support from Scalby Methodist Church and the Inner Wheel Club of Scarborough. Grants and donations are sought for major capital expenditure such as minibuses, in order to protect the organisation's long-teTm viability. During the year, we are grateful to North Yorkshire Council for grants towards the purchase of new vehicles, including two new electric cars. Titan (fom]erly Cardale Asset Management based in Harrogate) continued to manage our investments portfolio. Ycicie.s Wc continue to hold a 25 % interesl in the residuary estate of a long-standing passcnger, Mrs Laura Lamplugh who died in 2012. Risk knia sis The Trustees fonnally adopted a full Financial Risk Assessment in July 2006. "fhis is updated regularly and whcn ncw potential risks are identified, and appropriate mitigating procedures agreed and put in place. Page 4 Dial A Ride (Scarboroiigh & District) Report of the Trustees for the Year Ended 31 March 2025 Ilesei-vc.% Pc)l IL The Trustees acknowledge that unrestricted cash reserves are required to: enable Dial A Ride to maintain essential core services for a minimum of 12 months in the event of withdrawal of budgetcd income streams or a major shift in the palten] of aLtivitiLs' Ihcrcby allowing time to adjust accordingly provide for othenvisc unfunded staff-related costs such as redundancy, parentiil leave, cxtended staff sickncss and for unforeseen compliance costs arising trom existing or new legislation and regulations provide funds in the event of unavoidablc cost ovemins on activities that cannot othenvise bc tnet from restricted funds support the rcsearch and development of new projccts and services maintain project continuLty in the event of limited short-temi funding gaps and short-tcrm cash flow fluctuations fund additions and renewals to infrastructure and accommodation including minibuses and ommitments under leaschold provide funds for end of lease financial commitments, The Board of Trustees consider that an adequate level of unrestricted reserves for Dial A Ride is £305,000 which equates to IOOQ/o of annual expenditure for 202412025. This figure however, does not include new vehicle purchases bought with donations and also excludes redundancy costs plus end of lease commitments. Our operation is capital intensive as our core plant and equipment is the fleet of specially adapted vehicles. The Board of Trnstees, policy is to keep the fleet fresh, reliable and compliant with the needs of our passengers, profile and current legislation. The cost of each vehicle varies according to specification but is generally between £50,000 - £80,000. Future Strate We will continue to strengthen Dial A Ride's ability to provide its essential transport services and maximise opportunities to work with existing and new partners. To this end, we will strengthen our contacts and relationships with other Community Transport operators in the region and further afield. We will continue to work towards long-tcrni sustainability by carefully managing overheads and exploring addilional contract opportunities, whilst at all times ensuring we do not compromise the excellent service we offer to our individual, fare paying passengers. Page 5 Dial A Ride (Scarborough & District) Report of the Trustees for the Year Ended 31 March 2025 Structure? governance and management In April 2005 our status Changed to that of an Incorporated Charity and Company Limited by Guarant¢¢ and was established under a Memorandum of Association and is governed under its Articles of Association. In addition to operational volunteers, the current members of our Board of Trustees are also volunteers and are drawn from those with a special interest in furthering community transport or in the needs of older people and people with disabilities. All Trustees are expected to spend time travelling on the buses, working with the drivers and passenger assistants in order to gain a better understanding of our activities, the important roles our operational staff undertake and some of the Challenging situations they face. Prospective Trustees are provided with a comprehensive induction pack prior to being accepted on thc Board. They also have to attend appropriate training sessions. The Chair would like to thank all the members of our Board of Trustees for their support during the past year. Policies and Trainin Dial A Ride adopts a robust approach to protecting the interests of both staff and passengers. During the course of the year, members of staff have the opportunity to undcrgo the following training - In-house induction training and regular reviews MIDAS Passenger assistant training (included in in-house training) Accessible training We also hold and review the following Child and Vulnerable Adults Policy Environmental Policy Equality and Diversity Policy Health and Safety Policy Complaints against Staff Procedure Grievance and Disciplinary Procedure Business Plan Financial Risk Assessment All drivers, passenger assistants, office staff and key Trustees must obtain DBS clearance at enhanced level. Dial A Ride became members of both the Scarborough Dementia Action Alliance (DAA) and the National DA4 in November 2015 as part of our commitment to supporting not only our own passengers but our wider local community. Page 6 Dial A Ride (Scarborough & District) Report of the Trustees for the Year Ended 31 March 2025 Statement of compliance with prevailing laws and regulations The financial statements have been prepared to give a 'true and fair, view and have departed from the Charities (Accounts and Reports) Regulations 2008 only to the extent required to provide a 'true and fair view,. This departure has involved following the Accounting and Reporting by Charities: Statement of Re¢omm¢nded Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) issued in October 2019. This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. Approved by order of the board of trustees on 10 September 2025 and signed on its behalf by.. Page 7 Independent Examiner's Report to the Trustees of Dial A Ride (Scarborough & District) Independent examiner's report to the trustees of DIAI A Ride (Scarborough & District) ('the Company,) I rq)ort to the charity trustees on my exainination of the accounts of the Company for the year ended 31 March 2025. Responsibilities and basis of report As the charily's Irustees of the Company (aiid also its directors for the puwoscs of company law) you are responsible for the preparation of the accounts in accordance with the requirements of Ihc Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the Company are not required to be audited undcr Part 16 of the 2006 Act and are eligiblc for independent ex