2024-03-31-accounts

REGISTERED COMPANY NUMBER: 05141612 (England and Wales} REGISTERED CHARITY NUMBER: 1106463 Report of the Trustees and Financial Statements for the Year Ended 31st March 2024 For Hull and East Riding Citizens Advice Bureau Limited (A Company Limited by Guarantee)

Contsnts of the Flnanclal Slatemonts Page Reference and Administrative Details Report of the Trustees 3-17 Report of the Independent Auditors 18-20 Statement of Financial Activities 21 Balance Sheet 22 Cash Flow Statement 23 Notes to the Financial Statements 24-38

Hull and East Riding Cltlzens Advlco Bureau Llmlted Report of the Trustees for the year ended 31st March 2024 TRUSTEES J Doyle. Chair L Milner, VIC8 Chalr A Ledger D Smith M GoI￿h11eY D Waxman A Severn K Schmldt P Fowler B Jones. Treasurer A Wilkin80n C Vertigans Appoinled 9111123 Appointed 1912124 Appointed 1918124 Appolnted 9111123 Resigned 6111123 Reslgned 915123 Resigned 1711124 COMPANY SECRETARY T Vlharv811 REGISTERED OFFICE The Wllson Centre Alfred Gelder Street Hull East YoFI(shlre HU12AG REGISTERED COMPANY NUMBER 05141612 (England and Wales) REGISTERED CHARITY NUMBER 1106453 INDEPENDENT AUDITORS Smalles Gddie Chartered Accountants statutory Auditor Regent's Court Prlncess Street Hull East Yorkshlre HU2 8BA BANKERS Lloyds Bank Pl¢ 1 Grand Buildings Jameson Street Hull HU13JX CHIEF EXECUTIVE AND SENIOR MANAGEMENT TEAM Tracy WhaNell Chief Executlve John Connelly Head of Specialist Advice SeThicos Stacey Provan Head of Generalist Advice Services Katherine Nickolds Head of Partnerships Projects (job share) Kirsty Connor H8ad of Partnerships Projects (job share)

Hull and East Rldlng Citizens Advi¢e Bur•au Llmlt•d R•port ol tho Trustsès for the year •ndod 318t March 2024 Trustees, Report Welcome to the Trustees, Annual Report and Audited Financial Ststements for the year ended 31 March 2024. About citlzens Advlce Hull and East Rldlng We are an independent charity working primarily for the residents of the Cty of Kingston Upon Hull and the East Riding of Yorkshire and operating under the name Citizens Advice Hull and East Riding. We have served our local communities for 84 years. We are here for everyone, supporting people to find a way forward. As a member of the national charity Citizens Advice along with a further 247 local Citizens Advi￿ Services, we form a national service sharing the same goals of.. providing free, confidential, and impartial advice - available to all helping people overcome their problems and campaign on the big issues when their voice needs to be heard valuing diversity, ch8mpionlng equality and challenging dlscrimination We strive to reach people as early as possible, provldlng information, advice and support before problems develop. empower people to self-help by increasing their knowledge and confidence encouraging people to seek advice early and tackle difficulties as they arise. We recognise the significant challenges faces our comrnunities, and our plans enable us to flexibility respond to local needs through innovative approaches and to adopt best practice in quality assurance, service delivery channels, campaigning, and training. Every Cltizens Advice Bureau Is a local independent charity. Without funding and the support of our volunteers Citizens Advi￿ Hull and East Riding could not continue to provide sepiices in the City of Hull and the East Riding of Yorkshire. Citizens Advice Hull and East Riding achieves its Charitable Object, namely 'The rellef of poverty, slckness, and dlstress by the advancement of educatlon and the protection and preservation of health and the promotlon of equal opportunities, by providing a free, independent, confidential, impartial information, advice, casework, and representation service helping people resolve their legal, money and other problems. Our data gives us a unique insight Into the problems facing communities in Hull and the East Riding enabling us to remain active in using these experiences to lobby for change. In all aspects of our work, we are committed to promoting equality and diversity, preventing prejudice and discrimination, ensuring equal access, and promoting good relations between all sections of the community.

Hull and East Riding Citizens Advice Bureau Limited Report of tho Trustoos for thè year onded 31st March 2024 The Values guiding us in our work are: Collaboration Working together, we can achieve more, sharing ideas, knowledge, and experience to solve problems. We respect everyone. Innovation We are empowered to try new things to grow our impact. We are responsive and agile to change. Accountability We do what we say we will do. We take responsibility for our actions and achieve the highest quality standards. We work for a charity and use our resources effectively. Our value to Society For every £1 invested in our service in 20023124 we generated: £2.41 In 8avlng• to govommont and publlc Mrvlc• £20.86 £11.21 In wld•r •con¢)rnlc and •oclal benefft• In flnanclal valu• to th• p•opl•, wo help (8peclflc oui¢om•8 to Indlvldual•) Total: £7,783,884 - "'Total: £67,353,643 Totsl: £36,181,027. In 2023124 our service helped over 23,572 people face to face, by phone, e mail and web chat and opened 33,263 cases on their behalf. People sought our help on 92,376 advice issues and the top 5 issues were: Benefits - including tax credits and Universal Credit <36,438) Debt (19,098) Financial services and capability (11,055) up 17 % on 2022123 Utilities and Communications (6,341) up 390/0 on 2022123 Housing {5,095) up 30/0 on 2022123 Objectives and activities Our Vision In order to fight povety and injustice, be at the forefront of advice, innovation, and influence at local, regional and national levels. Our Mlsslon We help people, families, and communities by: Providing advice that helps people overcome their problems Campaigning to ensure that peoples, voices are heard Our Aims Our current Business Development Plan, which covers the period 2024 - 2027 and has 4 aims 1. Be agile and responsive in order to remain relevant to our communities. 2. Grow local, regional, and national impact to initiate change and influence resources

Hull and Ea8t Rldlng Cltlzens Advlce Bureau Limited Report of the Trusteès for the year ended 31st March 2024 3. Increase inter-agency collaboration delNering an integrated approach 4. Innovate with our people, processes, and technology to be flexible and sustsinable We review our aims, objectives, and activities each year through our Business Planning processes. This review looks at what we achieved and the outcomes of our work in the previous 12 months. The review looks at the Suc￿sS of key activities and the benefit they have brought to those groups of people we are set up to help. The review also helps us ensure our aim objectives and activities remain focused on our stated purposes. Achievement and performance In 2023124 we developed, as part of the invest to grow strategy and to achieve our aims, the business architecture was reviewed, and the following strategies were developed: Volunteer Strategy, Advi￿ and Qualty Strategy, Workforce Strategy, Communication, Research and Campaigns Strategy, Communications Information Systems Strategy (CIS), Liability and Capability Audit. Each of the above strategy have a 3 year 'road map,, which guide us through a period of transformational change. Progress made against specific organisation aims are described below. Alm 1- Be agile and responsive in order to remain relevant to our communitles. Our staff and volunteers respond magnificently to the new way of working while continuing to deliver high quality advice for the ever-increasing complexity of issues being presented, and we thank them for their dedication and hard work. In 2023124 over 122 employees and 124 {83 in 2022123)) volunteers worked with Citizens Advice Hull and East Riding to help 23,572 clients to find solutions to their financial, housing, employment, and other legal problems. We are seeing an increased complexity of the issues our clients face, this is increasing the time we spent with each client. reducing our ability to meet the high demand for our services. In 2023124, we helped clients find answers to 92,376 advice issues. Below are the top issues in 2023124 with 2022123 in brackets: 17 % (230/0) of enquiries related to Universal Credit 20.80/0 (22.60/0) of enquiries were about Debt problems 22.40/0 (21 % ) of enquiries were about Benefits and Tax Credit problems 12 % (9.4 % ) of enquiries were about financial services, capability, and skills 5.5 % (4.9 % ) Housing 6.9 % (4.50/0) Utilities and communications 2.9 % (2.8 % ) Charitable Support 57 % (52 % ) of our clients had a disability or long-term health condition. This was an increase of 5/0 on 2022123. Providing information and advice across multiple channels is important to ensure accessibility of our services. The shift of how clients seek advi￿ continues with 56 % {51 % ) by telephone, 220/0 (21 % ) by face to face 2 % (2 % ) by webchat, 4 % (40/0) letter and 16 % (17%) e-mail.

Hull and East Riding Citizens Advice Bureau Limitsd Report of the Tru8toos for the year ended 31st March 2024 Client satisfaction remained high with 940/0 of client using the service finding the service good or excellent and 95 % of clients would recommend the service to others. For clients using specialist services, 99 % indicated the service received was good or excellent with 1 OOQ/o of casework clients would use the service again. Two cllents said about our servlce "l Just thlnk that you make a sltuatlon that many struggle and get wound up about so much easier to deal with. The lady who helped me dldn't in any way make me feel uncomfortable and was so helpful she really took away a lot of tho dlstre88 I'd been feellng and gave me the answers to many of the questlons I'd been struggllng wlth." "I have found the servlce affordod to me very helpful and It has taken a lot of anxlety away from me. The servlce has been most appreclated." We delivered our face-to-face services from our 4 offices in Hull, Goole, Bridlington, and Beverley, working from 21 outreaches across Hull and the East Riding. We moved to more centrally located premises in Beverley, which has increased footfall. The primary funders of our generalist advice services are Klngston upon Hull Clty Council, the East Rldlng of Yorkshire Councll and Hull Integrated Care Board. Unfortunately funding from Withernsea Big Local which provide a much needed local lo approximately 400 residences ended. The Hospital Outreach Service funded by Stsmp Jackson Proctor delivers an advice service within Hull Royal Infirmary and Castle Hill Hospital to approximately 300 patients who have experienced life-changing illnesses and injuries. Our service in Hull Foodbank Project and East Riding Foodbank Project increased ensuring advice service delivery was taken to clients in most need. We innovated by: the introduction of a Chalbot to our website, this empowered 1124 people to self- help. Creating learning materials on debt and welfare advice for voluntary, community organisations in the East Riding to access and upskill their workforce. We delivered 'Money Matters, training to the Voluntary Sector in Hull to enable community groups to support people with their communities, funded by Hull City Council. The Money Advice and Pensions Service (via Citizens Advice) and East Riding of Yorkshire Council are the main funders of specialist debt and money advice, we help 3,683 clients with their debt problems. Debt Relief Orders and Council tax arrears and fuel debts are the biggest single problems. For example, did 3,081 debt relief orders, supported 2,422 people with council tax arrears and dealt with 1,674 fuel debt issues. Our data suggests that people simply putting off addressing their debt problems until they are in crisis, this reduces the options for clients when they come seeking help.

Hull and East Rldlng Cltlzen8 Advlce Bureau Umlted Report of the Trustaes for the year ended 31st March 2024 The East Riding of Yorkshire Council funded the Specialist Welfare Benefits service which support 258 clients in the East Riding. The work of this small team has resulted in financial gains for the year of £1,058.424 for East Riding residents. Thanks to the Henry Smith Fund, which enabled us to continue the Court Outreach project, where we have supported people to remain in their home. Unlversal Support- Help to Clalm service advises clients on whether Universal Credit is the appropriate benefit and assists them through the online claim process to the point of first payment was 17 % of all enquiries. The team exceeded their KPIS, and client satisfaction and quality are rated green. We are the District Partnership lead. Benefits cases (excluding Universal Credit) were 22.4 % (21 % ) of all enquiries and amounted to 7,155 clients. With more clients are seeking support with Personal Independence Payments, as people try to increase their income because of the Cost-of-Living crisis plunging people into a negative household budget. Ca80 •tudy Tho ¢ll•n( who 801oly ro¢olved Unlvernal Crodlt due to poor mentsl health, •ought our a$•lstanco at Hull Comblnod CourL Unemployed at the Ilme but Was roady to rotum to work followlng h18 GP'8 rncommondatlons. Had mortgago arr•ar8 of £13,510 and a total mortgago balance of £242,042 wlth a monthly In•tslm•nt of £1,850, th? rnortgago company •ought PO••e8•10n. Pro8ontlng ihe ca80 to tho Dlstrfct Judgo, wo obtaln•d • pos•o8•lon exten•lon of 35 dayg In•t•ad ol the usual 28. Advl8lng tho ¢11ont to ¢on•ldor maklng a paymènt offer upon 8ecurlng employment, we e•ulloned about the Imp•ndSng Not1¢• of Evlctlon aftor 36 day8, urglng hom to eontsct u8 promptly upon recolvlng It. In case affordablllty romalned an Issue, •elllng th• proporty wa• 8uggest•d. R•turnlng weok8 later after rocolvlng an ovl¢llon notl¢•, th• ell?nt ought alt•rnatlv•• to •av• thelr hou••. Wo Introduced the Breathlng Spa¢• •ch¢me, hlllng evlcllon for 60 d*y• and tomporarlly preventlng th• mortgage company from pur8ulng arrnar acllon8. After th18 perlod, the mortgago Company could re188UO the evlctlon notlce, ollowlng a potentlal addlllonal month In th• prop•rty po•t4nor•torium. Durlng Bro•thlng Spac•, th• cllenl 8Kurod employment wlth a £61,01)O annual •alary. A880881ng h18 financlal Sltuatlon, we conducted a d?t4lled •naly¥ls to determlne affordablllty for tha monthly mortgage payment and arrears. Tho courts mandatsd a mlnlmum paymont of £73.76 toward8 the arrears Uslng tho "Norgan" ulculatlon. The cllont comforlably affordod the £1,850 mortgage In•talmgnt and contrlbutsd £100 towird• tho arrears, leavlng 8urplu• Incomo. Northern Powergrld Energy - The team have dealt with complex and challenging cases. With 26.40/0 clients needing assistance with their energy bill, as they had a fuel debt issue. For the financial year the Fuel Poverty advice program has advised 1562 clients with 6232 advice issues over 4616 client advice sessions. Hull Armed Forces Money Advice Project (AFMAP) This project achieved 1020/0 of its key performance indicators for the year. The AFMAP team works hard with other agencies in Hull to connect with the Armed Forces community in trying times. Year to date outcomes is an impressive £44,000. We have improved our direct referral support to Hull 4 Heroes, SSAFA and OP COURAGE (NHS) agencies. Housing has rePla￿d Debts as the main referral issue.

Hull and East Rldlng Clllzens Advice Bureau Limitsd Rèport of thè Trustèès for the year ended 31st March 2024 East Riding Armed Forces Money Advice Project (AFMAP) This project achieved 1130/0 of its key perf0rrnan￿ indicator for the year, with a dispersed client base across the East Riding,. this is a superb effort. More clients from the Pocklington and the Stamford Bridge area have been supported. Pension Wise- This project is delivered in partnership with North Yorkshire Citbzens Advice. The project achieved 101 % of its key performance indicators. Client Satisfaction at the Year End was 99 %, which is in line with National Average and Quality Assurance at the Year End was 92 % against an expected pass rate of 85 %. Explorlng Opportunltles Hull UK Shared Prosperity Fund, 2023. The project via advice casework aims to move clients closer to employment and financial stability and is open to anyone aged 16 and above, financially inactive, unemployed, and seeking work, education or training. We have received 89 referrals and appointments were accepted by 69 of those clients and generated £181,232 in financial outcomes to the end of March 2024 Exploring Opportunities - East Rldlng UK Shared Prosperity Fund this project has taken over from the Bulldlng Better Opportunltles Action Towards Inclusion which can to an end in June. The project via advice casework aims to move clients closer to employment and financial stability and is open to anyone aged 16 and above, financially inactive, unemployed, and seeking work, education, or training. Benefits continue to be the main advice area, with over 600/0 of clients with benefits advice needs requesting help with personal independence payment benefit. C••0 Study Zak had beon In work for the last 40 year8 and had not ¢lalm•d benellt8. Due to a Ilf• •v•nt, h• wa• no longer able to work. Ho found out by googled ho could clalm Job seekorn allowan¢• at£90.60 p?rwe•k, and thought th18 was h18 full entlllemenL HS8 partner had a •mall Incorno from 4 part-llrne Job. Zak and hls partner worn 81ruggllng flnanclally, they asked for help from frlends and farnlly to meet thglr dally Ilvlng costs Ineludlng renL VVhll•t people w•r• happy to h•lp* th18 wa8 not 8uslalnable In the long-term. Zak wa8 not able to go back to work. A partner agency referred them to Clllzens Advlco. We Identlfied and helped them make the clalm: Unlversal Credlt Includlng elements for rent and health £735.17 pcm Council Tax rèdu¢llon £1444.40 per year Personal Indapendonce payment £81.90 per week D18¢rellonary houslng payment £42.98 per week Water 8UPPOrt bi118 cappod at £364 annually maklng a 8avlng of approx. £130 per year Once the Pernonal Indepondence paymenlwas awardod, we wlll support Zak's partnor to apply for carar's allowan¢8. In total the cllentwa8 bottor off by £1400 per calendar month. Havlng thlg stabllity moant ho could focus on rgcovory and undortako 8omo tralnlng courses, as he wants to return to work.

Hull and East Riding Citizèn8 Advice Bureau Llmited Report of the Trustseg for tho year ended 31st Ma￿h 2024 We re￿iVed re-accreditation with Advice Quality Standard {AQS) in May 2024 and our Advice Quality Audit remain green at 770/0. Aim 2 - Grow local, regional, and national impact to initlate change and Influence resources We have taken great strides in using our data and insights to influence at a local level for example: to inform a how Household Support funds in both Hull and East Riding. The East Riding of Yorkshire Council's council tax benefit review To identify the need for more specialist housing advice - accumulating in a successful bid to Access to Justice for a housing advice contract. inputted into both Local Authorities financial inclusion committees. The Health and Care Partnership committee to inform their approach to Health Inequalities. Supporting the delivery of the Affordable Warmth Strategy We are regularly contributor to local media channels on subjects that Impact our cllents and the implication of national policy. For example, Debt, Winter fuel allowance, Energy. In partnership with Reckitt, we undertook a social media campaign 'Switch On to, _ debt, energy, scams. We have over 170,000 people looking at our campaign. We delivered a joint media campaign 'Money on your mind, with HEY Mind following a successful event for employers looking at Debt and Mental Health. Creating advice blogs We contribute regularly to the cost-of-living supplement in Hull Daily Mail. We gave interviews to 'Wave Radio@ and BBC Humberside. We regularly attend events to promote our service, volunteering and the sector including Forum, Carers Week, Peel Project Community Health Fair, and Springhead over 50,8 event. At local and national level, we take part in Communities of Practice Designated Safeguarding Officer network Led by Humber Learning Consortium Population Health Community of Practice Health Community of Practice- led by National Citizens Advice Justice Community of Practice- led by National Citizens Advice We work in partnership with the Integrated Neighbourhood Team pilot to support people with advice and information to live independently in their own home. Alm 3 - Increase Inter-agency collaboratlon deliverlng an integrated approach We are an active member of Voluntary, Community and Social Enterprise (VCSE) netNorks in Hull and East Riding, the Armed Forces NetrNork. Poverty Truth Commission, Food Partnerships, Financial Inclusion Networks in both Hull and East Riding. Giving us the opportunity to connect and collaborate more closely with the wider VCSE sector, in particular organisations. We work in partnership with Age UK Hull and East Riding on a volunteer project, and work in partnership to support HCAS, to provide infomiation and advice to minorty cornmunities.

Hull and East Rldlng Clllzens Advlce Bureau Llmlted Report of the Trustsès for the year ènded 31st March 2024 We have a positive working relationship with corporate supporters such as Reckitt, Yorkshire Building Society and Stamp, Proctor, and Jackson to deliver services to hard- to-reach groups. Aim 4 Innovate with our people, processes, and technology to be flexible and sustsinable In 2023124 we invested sustainability in our technological infrastructure, through the implementation of our Communications, Information Systems Strategy. We gained Cyber Essentials and have put in place solid foundations for our future. In 2024125, with build on our success with Cyber Essentials and achieved Cyber Essentials Plus. We reviewed our quality process and embedded a new approach in 2023124 which led to being rated Green for our quality of advice. The Safety, Health, Environment and Fire committee was established, in 2022123 which strengthen our approach to Health and Safety following the return of our staff to our offices. The Wellbeing Group as established the group undertook culture change training and were instrumental in starting our work on the values. The Workforce Strategy was agreed by the Trustee Board in February 2024 and provides the roadmap for developing our people. Trustees completed the GDPR and SCRM training, with new Trustees completing a comprehensive induction. A Joint Forum was established, to cover all collective bargaining and consultation matters. The Joint Forum's membership is Trustees, Unite Representative and the Chief Executive Officer. The joint forum is the sole negotiating body concerning collective bargaining issues. Our volunteers help support our service and give so much more to us than their time. We are grateful to them all. Through the developed our three-year volunteer strategy co-produced with our volunteers, we will increase the diversty of our volunteers. the roles we offer and provide more flexible opportunities. This will enable more volunteers to support the generalist advice service and the wider services we provide. We have provided fast-track opportunities to law students for many years, in the past three cohorts we have piloted opportunities to embed this within the timetable and this year offered the placement as part of the 'Real World Law Module,. In the past Year four volunteers have progressed to take up paid posts within the Generalist advice service in Hull, two are law students. Looking forward to 2024125 We will continue to deliver transformational change within our organisation, using the Strategies we have developed to underpin our Business Development Plan. Volunteer Strategy. Advi￿ and Qualty Strategy, 10

Hull and East Rldlng Cltlzens Advlce Bureau Umitsd Report of the Tru•tse8 for the year ended 318t March 2024 Workforce Strategy, Communication, Research and Campaigns Strategy, Information and Communications Systems Strategy {ICS), We will continue to develop our influencing and partnership work building our successes during 2024125 Structure, governance and management Governing document The organisation is a company limited by guarantee, incorporated on 1 June 2004 and registered as a charity on 26th October 2004. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. In the event of the company being wound up members are required to contribute an amount not exceeding £1. Governance Our Trustee Board provides strategic direction and vision for Citizens Advice Hull and East Riding. The Board is made up of individuals who are trustees under charity law and directors of the charitable company. Our Chief Executive, working with the senior management team, is responsible for delivering the Board's vision and day to day operations. Trustees meet quarterly on a regular basis with further meetings being arranged as necessary. Trustees are listed on page 1. Delegatlon of Dutles Our Scheme of Delegation of Trustee Board Authority outlines decision making responsibilities. It lists issues reseNed for the Board and those areas that are delegated to the Chief Executive Officer, including levels of financial authority, which are supplemented further by detailed Financial Procedures. Rècruitment and appolntment of new trustee8 Trustee vacancies are advertised using a range of media. It is the Board's aim to find talented Individuals who have the skills and experience needed to enable the Trustee Board to provide good leadership and make sound decisions. New trustees are either elected at the Annual General Meeting or appointed at a Trustee Board meetlng. Trusteesldirectors serve for 3 years before being eligible for re-election. Inductlon and tralnlng of new trustees Newly appolnled trustees are provided with a comprehensive induction on director and trustee responsibilities and obligations, including the Memorandum and Articles of Association, the organisation's strategy. objectives and policies. Induction includes information on national Citizens, Advice, our organisation. and its services. Trustees also meet the Chair, the Chief Executive and senior team and visit local offices to get a better understanding of the servi￿. Training is available to trustees via external courses, Citizens, Advice and mentoring by established trustees and new trustees are encouraged to discuss more detsiled aspects of the Bureau's operations with fellow trustees, employees and volunteers. Trustses are unpaid volunteers, but are reimbursed reasonable expenses, for example travel costs to attend meetings.

Hull and East Riding Citizens Advico Buroau Llmltsd Report of the Trustees for the year ended 31at March 2024 Public Benefit The trustees confirm that they have referred to the information contained in the Charity Commission's general guidance on public benefit when reviewing the aims and objectives of Hull and East Riding Citizens Advice Bureau and in planning activities and setting policies and priorities for the year ahead. Our charitable objects are.. to promote any charitable purpose for the public benefit by the advancement of education, the protection and presepiation of health and the relief of poverty, sickness and distress in particular, bul without limitation, for the benefit of the community in the East Riding of Yorkshire and Kingston upon Hull and surrounding areas"; in carrying out its objects and in all aspects of its work, Hull and East Riding Citizens Advice Bureau is committed to promoting equality and diversity, preventing prejudice and discrimination, ensuring equal access and promoting good relations between all sections of the community. The main activities undertaken lo further our charitable purposes for public benefit are to provide the advice people need for the problems that they face and improve the policies and practices that affect people's lives Risk Management and Internal controls The trustees are responsible for the effective management of risk, including ensuring that internal controls are in place and are operating as designed. Our risks are identified and managed in the following ways: Our risk management strategy and policies were reviewed and agreed by the Trustee Board during the year- Regular reviews are performed by the senior management team and new and emerging risks are reported to the Trustee Board on a quarterly basis. Reviews assess the likelihood, impact and relevance of risks, the strategies for managing them and the strength of those strategies. The residual risk is identified and action plans are created to further mitigate risk., Budgeting systems and financial reporting which indlcate financial performance against budget and forecast are reviewed and agreed by the senior management team and the Trustee Board. Risk management is incorporated into our management methodology, with the largest projects being overseen by the Chief Executive and a senior manager to ensure delivery risk is managed, assessed and reported through status reports. 12

Hull and East Rldlng Citizens Advicè Bureau Llmltsd Roport of thè Trustee8 for the year ended 318t March 2024 Information assurance The Trustee Board has approved an information assurance strategy, having identified the risk presented by the significant amounts of client data held in the bureau. An information assurance management team exists to ensure the confidentiality, integrity and avaiSabilty of all our sensrtive dats assets is maintained to a level which is consistent with the requirements of our clients, our funders and our strategic partners. We are confident that this achieves an appropriate level of compliance to the Data Protection Act, GDPR, the Cabinet Office's Security Policy Framework and to industry best practice, as defined by the ISO 27000 series of standards. Key risks and uncertalntles The Trustee Board considers these to be thè most Important rlsks and uncertalntles we face: Sustalnable fundlng The uncertain economic climate and continuing public sector funding pressures pose significant risks. A serious loss of funding couSd force us to reduce or withdraw some of our services at a time when local communities are experiencing financial and economic pressures. We will continue to diversify our funding sources and work to promote the value and impact of our services to funders and to the public. Technology Technology underpins much of our delivery across a geographically dispersed service. We continue to develop our digital capability to meet adviser, client and organisational needs. We enhanced our programme to replace ageing technology to meet the demands during and post Covid and will continue this programme as funds allow. Technological failure poses risks to the organisation and the services we provide. We apply management disciplines to manage and mitigate these risks, have established back-up systems, a disaster recovery plan and have tested emergency systems to ensure prompt reestablishtnent of services in the event of failure. Servlce dellvery Continuing public sector funding pressures pose risks to service delivery. Our capacity to provide vital services may be reduced or commissioners may seek value for money by seeking to provide more ServI￿S digitally andlor remotely. We continue to develop and enhance our complementary phone and digital channels to ensure access to our services but remain very conscious of those that face barriers to accessing servlces remotely. 13

Hull and East Rldlng Citizens Advice Bureau Llmltod Report of the Trustses for the year ended 31st Mareh 2024 Protectlon of our data We take the protection of our clients. data extremely seriously and are particularly alert to external threats and also to the changing regulatory environment. We review our information governance policies and practices on an annual basis and undertake data privacy impact assessments for new andlor changing services. We apply a 2 factor authentication for access to our client and organisational data. Relatlonshlps wlth other charities, organisatlons and Indivlduals We enjoy support from a wide range of funders and take great care to ensure that we obtaln the maximum value for every pound we spend. Prln¢ipal fundlng sources The principal funding sources during the year came from East Riding of Yorkshire Council, Hull City Council, the Money Advice and Pensions Service via Citizens Advice, Department of Work and Pensions via Citizens Advice, Northern Power Grid and Reckitts Expenditure during the year under review has paid for members of staff who are experienced and well-trained in the relevant areas required to provide accurate, timely advice to clients. In addition to our principal funders, we would also like to thank the Hull Armed Forces Forum, the Anned Forces Covenant Trust, the Access to Justice Foundation, the Two Ridings Foundation and Stamp, Jackson & Proctor. The Trustees are very grateful for the support which has enabled the organisation to provide services this year. Support Services The Trustees are very grateful and would like to thank Pepperells, Stamp, Jackson & Proctor, Williamsons, Pinkney Grunwells and Jean Cockerline for the free legal advice they offer to clients in the weekly Legal Advice Clinics. Flnanclal revlew Flnanclal posltlon Despite a challenging funding envlronment, we have continued to maintaln our overall level of funding. Incoming resources in the year were £3,412,320 (2023: £3,127,403) and of this £2,907,284 related to Restricted funds. 14

Hull and East Rldlng Cltlzens Advicè Bureau Llmlted Report of the Tru8tee8 for the year ended 31st March 2024 Expenditure was £3,147,557 (2023: £2,920,505) in support of our charitable objectives with a surplus of £264,763 (2023: £206,898) At 31st March 2024 total fund balan￿S were £1,608,418 (2023.. £1.343.655) Remuneratlon pollcy The overall policy on remuneration within Citizens Advice Hull and East Riding is as follows: Trustees are voluntsry and not remunerated. Out-of-pocket expenses paid to Trustees are shown as part of Note 10 to the Financial Statements. Staff remuneration is reviewed as an important element of the annual budget process. The salary increase applies to all staff, including the Chief Executive and senior management team. Reserves Policy Hull and East Riding Citizens Advice Bureau holds financial reserves to be applied to future activities under the following categories: Unrestrlcted- as protection against the immediate impact of funding changes and to provide cover for unforeseen, essential expenditure. Within our unrestricted reserves we designate reserves which are set aside for planned investment in technology and seniice development. Restricted - to be spent on specific purposes determined by the funder. The trustees of Hull and East Riding Citizens Advice Bureau Limited believe that the organisation should hold financial reseries in order to ensure that the charity can continue to operate effectively and meet the needs of clients in the event of unforeseen and potentlally damaging circumstances arising. Each year our Trustee Board reviews our reserves policy and considers the appropriate level of unrestricted reserves. The Board also considers the reserves position of the charitable company on a quarterly basis when reviewing the management accounts with an analysis of the results by activity and the forecast results for the coming quarters, together with a review of management of debtors, statistical management indicators and cash flow analysis and forecasts. In determining the appropriate level of reserves the trustees consider the financial risks to the organisation and the likelihood of that risk materialising. Trustees consider that restricted grant funding would meet the exit strategy commitments for that service. Trustees consider that it is prudent to set aside Reserrfes within a range of 3 to 6 months operating costs which is reviewed annually. 15

Hull and East Riding Citizens Advice Bureau Limited Report of the Trustees for tho year ended 31st March 2024 As at 31 March 2024 our Unrestricted Funds freely available ('free resepies,) were £1 ,233,724 (2023: £1.189.405) equating to 4.7 months of total operating expenditure. Our restricted funds were £221,811 (2023: £154,249) representing the balance of ongoing funding and projects. These balances can only be applied in accordance with funders, conditions and are not covered by our reserves policy. Investment Policy and Performance At the Balance Sheet date the charitable company only held cash investments. Funds surplus to immediate requirements are placed on short-term deposit at our bankers. The returns on these funds are improving with recent increases to interest rates. Income generated in 2023124 amounted to £14,574 (2022123 £2,416). Going Concern Hull and East Riding Citizens Advice Bureau is well placed to manage our liabilitles as they fall due and the business risks we face. The Trustees have considered the challenges presented to the Charity in preparing their financial forecasts. Our review demonstrates that the Charity is anticipating generating income in the year ending 31 March 2025 and beyond that, has sufficient financial resources to enable the Charity meet its obligations as they fall due for a period of at least 12 months from the date of signing of these accounts. The review of our financial position, reserrfes levels and future plans gives Trustees confidence the charity remains a going concern for the foreseeable future. Statement of tru8tees' respon8ibllltle8 The trustees (who are also the directors of Hull and East Riding Citizens Advice Bureau Limited for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to: select suitsble accounting policies and then apply them consistently; observe the methods and principles in the Charity SORP. make judgements and estimates that are reasonable and prudent; state whether applicable UK Accounting standards have been followed. subject to any material departures disclosed and explained in the financial statements; prepare the fi'nancial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business. 16

Hull and Ea•t Rldlng Cltlzens Advlce Bureau Llmltsd Report of the Trustees for thè yèar endod 31st March 2024 The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the trustees are aware: there is no relevant audit information of which the charitable company's auditors are unaware; and the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to estsblish that the auditors are aware of that information. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Audltors The auditors, Smalles Goldie Chartered Accountants, wlll be proposed for re-appolntment at the forthcoming Annual General Meeting. The auditors will be subject to a tender process in the upcoming year. Approved by order of the Board of Trustees on I behalf by, 11 and signed on its Ja esD Trustees 17

Report ofthe Independent Auditors to the Members of Hull and East Riding Citizens Advice Bureua Limited Opinion We have audited the financial statements of Hull and East Riding Citizens Advi￿ Bureau Limtted (the 'charitable company,) for the year ended 31° March 2024 which comprise the Statement of Financial Activtties, the Balan Sheet, the Cash Flow Statement and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of I￿land (United Kingdom Generally Accepted Accounting Practice). In our opinion financial statements: give a true and fair view of the state of the charitable company's affairs as at 31st March 2024, and of ts incoming resources and application of resources. induding its income and expendrture, for the year then have been properly prepared in accordan￿ with United Kingdom Generalty Accepted Accounting Practi￿, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland. and have been prepared in accordan￿ with the requirements of the Companies Act 2CQ6. Basls for opinlon We conducted our audit in accordance with Internalional Standards on Auditing (UK) (ISAS (UK)) and applicable aw. Our responsibilities under those standards are further described in the audrtor responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordan￿ with the ethical requirements that are relevant to our audtt of the financial statements in the UK, including the FRC'S Ethical StarKJard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Concluslons relating to golng concern In auditing the financial statements, we have concluded thatthe trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relaling to events or conditions that, individually or collectivety, may cast significant doubt on the charttable companws abilty to continue as a going concem for a period of at least Iwelve months from when the financial statements are authorbsed for issue. Our responsibilities and the responsibilities of the trustees with respect to going concem are described in the relevant sections of this report. Other Infonnatlon The other information comprises the infomiation induded In the Report of the Trustees, other than the financial statements and our auditorfs report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, ex￿pt to the extent othewise explicrtly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibilty is to read the otkEr infonnation and. in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtsined in the course of the audit or olherwise appears to be materially misstated. If we identfy such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other informalion, we are required to report that fact. We have nothing to report in this regard. Oplnlons on other matters prescrfbed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Report of the Trustees, which indudes the directors, report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements. and the directors, report included wrthin the Report of the Trustees has been p￿pared in accordan￿ with applicable legal requirements. 18

Report of the Independent Auditors to the Members of Hull and East Rldlng Citizens Advice Bureua Limited Matters on which we are requlred to report by exceptlon In the light of the knowledge and understanding of the charitable company and ts environment obtsined in the course of the audit, we have not identified material misstatements in the Report of the Trustees. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you rf, in our opinion: adequate accounting records have not been kept, or retums adequate for our audit have not been re￿iVed from branches not visited by us., or the financial statements are not in agreement wtth the accounting records and retums., or rtain disclosures of trustees. remuneralion specified by law are not made,. or we have not received all the informalion and explanations we require for our audit; or the trustees were not entrtled to lake advantage of the small companies, exemption from the requirement to prepare a strategic report. Responsibilitles of trustees As explained more fully in the Statement of Trustees, Responsiblltbes, the trustees (who are also the directors of the charrtable company for the purposes of Gompany law) are responsible for the preparation of the financial statements and for being sab'sfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material mlsstatemenl, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for asse5slng the charrtable company's abilty to continue as a going COn￿rn. disclosing, as applicable, matters related to going concem and using the going concem basis of accounting unless the trustees erther intend to liquidate the charitable company or to cease operations, or have no realistic altemative but to do so. Audltor responslbllltles for the audlt of the financlal statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of assurance, but ts not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material rf, individually or in the aggregate, they could reasonably be expected to Influen￿ the economic decisions of users taken on the basis of these financial statements. Irregularities, induding fraud, are instances of norFcomplIan￿ wrlh laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularrties, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed beloiv.. Our approach to identfying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-complian￿ with laws and regulations, was focused on specrfic laws and regulations which we considered may have a direct material effect on Ihe financial statements or the operations of the charrtable company, including the Charty Act 2011, the Companies Act 2006, tax legislation, data protection, anti-bribery, empFoyment, safeguarding regulations and heatth and safety legisats'on. An understanding of these laws and regulations and the extent of Complian￿ was obtsined through discussion wth management and inspecting legal and regulatory correspondence. We assessed the SUs￿ptib11ty of the charrtable companys financial statements to material misstatement, including obtaining an understanding of how fraud migm occur, by making enquiries of management and considering the intemal controls in place to mitigate risks of fraud and non-compliance with laws and regulations. To address the risk of fraud through management bias and override of controls we.. perfO￿ned analytical procedures to identify any unusual or unexpected relationships. tested joumal entries to identify unusual transactions; assessed whether judgements and assumptions made in determining the accounting estimates V4Fre indicative of potential bias., and investigated the rationale behind signfficant or unusual transactions. 19

Report of the Independent Auditors to the Members of Hull and East Riding Citizens Advice Bureua Limited

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

• agreeing financial statement disclosures to underlying supporting documentation;

• reading the minutes of meetings of those charged with governance;

• enquiring of management as to actual and potential litigation and claims; and

• reviewing correspondence with HMRC, relevant regulators and the charitable company’s legal advisors.

Due to the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the insprection of regulatory and legal correspondence, if any. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the FRC's website at: https://www.frc.org.uk/auditorsresponsibilities This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Stephen Bramall BSc., FCA (Senior Statutory Auditor) for and behalf of Smailes Goldie Chartered Accountants Statutory Auditor Regent’s Court Princess Street Hull HU2 8BA

Date: ______

20

Hull and East Riding Citizens Advice Bureau Llmtted STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 {INCLUDING INCOME AND EXPENDITURE ACCOUNT) Unrestrictsd Funds Restricted Funds Total 2024 Total 2023 Noto Incomg from: Donations &1ggacies 56,834 56,834 116,691 Charitsble adwties 424,114 2,907,284 3,331,398 3,006,142 Investment 14,574 14,574 2,416 0th8r incom8 9.514 9,514 2.154 TOTAL INCOME 505,036 2,907,284 3,412,320 3,127.403 EXPENDITURE ON Charltabh a¢tSvltl•i Admce and Infornation 341,275 2,806,282 3,147,557 2,920,505 TOTAL EXPENDITURE 341,275 2,806,282 3.147,557 2,920,505 NET INCOMEI (EXPENDrruRE) 163,761 101,002 264,783 206,898 Transfers Betr￿88n Funds 33,440 (33,440) NET MOVEMENT IN FUNDS 197,201 67.562 264,763 206,898 R•conclllatlon of Fund• Funds brought forward at1 Aprfl 2023 1,189,406 154,249 1,343,655 1,136,757 Funds carrl•d for￿rd 31 Ma￿h 2024 1386 607 1608418 1343 855 A comparative Statement of Financial Activltie8 18 found in Note 2 The Statement of Financial Activities Includes all gains and losses recognised in the year. All of the Charity'8 activities derive from Conts'nuing operations. 21

Hull and East Riding Citizens Advi¢6 Bureau Llmltsd BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 note FIXED ASSETS Tangible Assets 12 16.756 16,756 CURRENT ASSETS Debtors Cash at bank and in hand 13 299.226 1,479,161 1,778.387 223.499 1.358.967 1,582,466 CREDITORS: Amounts falllng duo wlthln ono year 14 1186,725} {238,812) NET CURRENT ASSETS 1,591,662 1.343.654 TOTAL ASSETS LESS CURRENT LIABILrriES 1,608,418 1.343.655 TOTAL NET ASSETS 1,608,418 1.343.655 FUNDS Reslri¢ted income funds Unrestricted incom6 fund8 General fund Designated fund 15 221,811 154,249 15 15 1,246,607 140,000 1,189,406 TOTAL FUNDS 15 1,608,418 1,343,655 The notes on page8 23 - 38 form part of these a¢¢ounl8. These accounts are prapared In ac¢ordance with the Special provisions of part 15 of the Companies Act 2008 relating lo Small companies and constitute the annual accounts required by tho Companies Act 2006 and are for clr¢ulation lo members of th& ¢ompa n8mg". oyle rolg.. Chair of Tru$tee$ mes Company Registration Number: Q 12 {England & Wales 22

Hull and East Rldlng Cltlzans Advlce Bureau Limited STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2024 2024 2023 note Cash flows from oporatlng actlvltles Net IncomellExpenditurel for the perlod Z64.763 206,898 Adjusted for: Depreclatlon charge Investmènt Intome 12 4,259 114,5741 12,4161 Decreaselllncreasel In debtors 13 175.7271 14,456 IDecreaselllncrease In tredltor5 14 152,0871 61.457 Net cash flows from oporating actlvltles Cash flow8 from Investlng actlvlt108 Interest recelvable and slmllar Incomlng resources 126.634 280,395 14,S74 2,416 Tan8lble flxed assets addltlons 12 121,0141 Net cash flows from Investln8 actlvltles 16,4401 2,416 Net Increaselldecreasel In cash and cash equlvalents 120,194 282.811 Cash and cash equlvalents at l April 2023 1,358,967 1,076,156 Cash and cash equlvalents at 31 March 2024 1,479,161 1,358,967 All of the cash flows are derlved from contlnulng operatlons durln8 the above periods. There Is no debt In the company and therefore no recontlliatlon of Net Debt Is provlded. 23

Hull and East Rldlng Cltlzons Advice Bureau Llmlted NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 The principal accounting policies applied in the preparalion of these financial statements are set out below. These policies have been consistently applied to all the years presented, unl885 otherwise stated. Basls of proparation The financial statements of the charitsble company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities-. Statemènt of Recommended Practice applicable to charities preparing thèir accounts in accordance wilh the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019),, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in th8 UK and Republic of Ireland. and the Companies Act 2008. The financial statement8 have been prepared under the historical cost convention. Going conc•m Hull and East Riding Citizens Advice Bureau is well placed to manage our liabilities as they fall due and the business risks we face. The Trustees have considered the challenges presented to th8 Charity in preparing their financial forecasts. Our review dèmonstrates that the Charity is anticipating generating income in the coming year and beyond that, and has sufficient financial resources to enable the Charity meet its obligations as they fall due for a period of at least 12 months from the date of signing of these accounts. The review of our financial position, reserves 18vels and future plans gives Trustees confidence the charify remains a goin9 concem for the foreseeable future. Income All income is recognised in the Statement of Financial A¢tivitie8 once the charity has entitlement to the funds and any performance conditions have been met, it is probable that the income will be received and the amount can be measured rèliably. Income from government and other grants, vthether capltal or revenue, is recognised when the charity ha8 entitlement to the funds, any perfomance conditions attached to the grants have been met, it 1$ probable that the income will be received and the amount Can be measured reliably and 13 not deferred. Income received in advance of the dèllvery of Specific deliverable818 deferred until the criteria for income recognition ar8 met. The value of Services provided by volunteer8 are not included. Ex￿ndIture Llabilitles are recognised as expendlture a$ SI￿n as there is a legal or constructive obligation committing the charity to that expenditure. it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources. Allocation and apportionmgnt of costs Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and servi¢es for its beneficiaries. It includes both ¢osts that can be allocated directly to such activities and those costs of an indirect nature necessary to support them. 24

Hull and East Riding Citlzens Advlco Bureau Limited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 All costs are allocated bel￿een the expenditure categories of the Statement of Financial Activities on basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly and general costs are apportioned on an appropriate basis e.g. per capita or 8stimated usage. Govemance costs include those costs associated with meeting the Constitutional and statutory requirements of the charity and include audrt f86s and a¢¢ounting costs Tanglble fixod assets Tangible fixed assets are stated at cost (or deèmed cost) or valuation less accumulatèd depreciation and accumulated impairment los$es. Cost indudes costs directly attributable to making Ihe asset capable of operating as intended. Individual fixed assets costing £4,000 or more are ¢apitallsed at cost. Depreciation is provlded on all tanglble fixed assets, at rates calculated to wrft8 off the cost, less estimated residual value, of each asset on a systematic basis over its expected useful life as follows.. Plant and machinery etc 330h on cost Taxatlon The charity is exempt from corporation tax on its charitable activbties. Fund accountlng Unrestricted funds can be used in accordance with the charitable objectives at the discretion of tho truslees. R88tricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial Statements. Hirn pur¢has• andloaslng commltments Rentals paid under operating leases are charged to the Statement of Flnanclal Actlvllles on a straight line basls over the peri¢xI of the lease. Pen$lon costs and other po8t-r•tlr•ment beneffts When employees have rendered $ervi¢e to the Company. short term employee benefits and temiination benefits to which the employees are entilled are recognised at the undis¢ounted amount expectsd to be paid in exchange for that service. The company operated a defined contribution plan for the benefit of its employees. Contributions are expensed as thoy become payable. Donatsd goods Gifl in kind donations are valued using the currerrt market value of the donated services Debtors and credltors rgcelvable I payable wlthln one year Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impaimient are recognised in expenditure. 25

Hull and East Rldlng Cltlzen8 Advlce Bureau Llmlted NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Impairn1ont Assets not measured at fair value are reviewed for any indication that the asset may be impaired at each balance sheet date. If such indication exists, the recoverable amount of the asset, or the asset's cash g8nerating unit, IS 8Stimated and compared to the carrying amount. Where the carrying amount exceeds its recoverable amount, an impairment loss is recognised in the statement of financial activities unless the asset is Garried at a revalued amount where the impairment loss is a revaluation decrease. Flnanclal Inltruments Classlficatlon Flnanclal assets and financlal liabilities are recognlsed when the charity becomes a paty to the contractual provisiong of the instrument. Financial liabilits'e8 and equity instruments are da83ified according to the substance of the contractual arrangement5 entered into. An equity instrument is any contract that evldences a residual interest in the assets of the Charity after deducting all of Its liabilities. Rocognltlon and measurement All financial assets and liabilitles are initially measured at transa¢tlon prlc8 (including transaction costs), except for those financial assets classified as at fair value through profit or loss, which are initially measured at fair value (which is normally the transaction price excluding transaction ¢08ts), unless the arrangement constitutes a financing transaction. If an arrangement constitutes a financing transaction, the financial a838t or financial liability is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument. Financial assets and liabllities are only offset in the statement of financial position when, and only when there exists a legally enforceable right to set off the recognised amounts and the Charlty Intends either to settle on a net basis, or to realise the asset and Settle the liability simultaneously. Financial assets are derecogni8ed when and only when a) the contractual rights to the cash flows from thè financial asset expirè or are Settled, b) the Charity transfers to another party substantially all of the risks and rewards of ownership of the financial asset, or c) the Charity, despite having retained some, but not all, significant risks and rewards of ownership, has transferred control of the asset to another party. Financial liabilities are derecognised only when the obligation specified in the contract is discharged. Cancelled or expires. 26

Hull and East Rldlng Citizens Advi¢e Bureau Limited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 2. Comparathfe Statement of Finan¢lal Activities Year Ended 31 March 2023 Ilncludlng Income And Expenditure Account) Unre$trlct6d Funds Restricted Funds Total 2023 Income from: Don811ons & legacl83 51,691 65,000 116,691 Charfftable a¢llvNle8 429.267 2,576,875 3.006,142 Investrnent Income 2,418 2,416 Other Income 2.154 2,154 TOTAL INCOME 485.528 2,641,875 3,127,403 EXPENDITURE ON Chwltabl• actlvltles Advice and Infomiation 378,293 2,542,212 2,920,505 TOTAL EXPENDITURE 378,293 2,542,212 2,920,505 NET INCOMEI (EXPENDITURE} 107,235 99,683 206,898 Transfers B8fvMen F￿dS 50,951 150,951 > NET hlOVEMENT Trl FUNDS 158,186 48,712 206,898 R•canelllatlon of Fund8 Funds brought forward at1 April 2022 1,031,220 105,537 1,136,757 Fund8 Carrt￿ fomrd 31 March 2023 1,189,406 154,249 1,343 655 27

Hull and East Riding Cltlzens Advl¢e Bureau Llmited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 3. Incom8 from Donatlons and Legacies Unrestrlcted Restrl¢ted Funds Fund$ Total Unrestrlcted Restrlcted 2024 Funds Funds Total 2023 Donations 56.834 56,834 51.691 65,000 116.691 Tot81 56,834 56,834 51.691 65,000 116,691 4. Incomo from Charltlable Actlvltles Unr08trlcted Restricted Funds Funds Total Unrostrlcted Restrl¢tod 2024 Fund• Funds Total 2023 Advlce & Informatlon Serrflce•: Fundfrr Access lo Justice Foundation Armed Forcès Covènonl Trust Citizens Advice- Against Gambling Harm Citi26n8 Advlee - Armèd Forcos Citizons Advice- Cost of Living CltrLens Advice- Debt Modernlsatlon Cityzens Advl¢e- Energy projects Cltizens Advlcè- H8lp to Claim citlzen¥ Advl¢e- Mongy Advice S¢rvlc• Cltszens Advice- Pension Wiso citlzen3 AdvirR- The Guardian Citizen8 Advice- Yorkshirg Buillng Soclety East Rldlng Amed Forces Forum East Riding Food bank Ea$t Riding of Yorkshirè Councll- E881 Rlding Spe¢lalisls East Riding ol Yorkshire Coun¢ll- Household Support Fund GrAnlscape - Wllhern8ea Cost of Llvlng Henry Smith Hull Afmed Forc93 Hull City Council - Gon•Tal Adv1¢8 Servl¢e Hull Food bank Humber Leaming Con$ortlum NHS Foundation Trust Northem Power Grid Pocklinglon Town Councll Reckitt8 Smile Foundation - Armed Forces Smile foundation - Olhgr Smile foundation Tralning Stamp Jackson Proctor- Hospitsl Outreach The Headley Trust Two Ridings Community Foundation Know your Neighbourhood Withemsea Big Local Your Consortium 87,829 47.862 87,829 47,862 500 500 2,000 2,000 15.000 1 S,000 41.455 41,455 319 340,307 605,433 433,805 39,591 18,900 319 14,334 345,41 S 614,415 454,735 14,334 345,415 614.41S 454.735 340,307 605,433 433,805 39.591 18.900 23,800 32,591 23.800 32.591 43,917 43,917 400,895 400,895 280,900 280.900 4S,000 45,000 36.787 74,700 36,000 550,000 43,073 103,305 2.805 222,720 3,000 50,000 36.767 74,700 36,000 550,000 43,073 103,305 2,805 222,720 3,000 50,000 44,400 35,583 475,000 7,131 52,887 44,400 35,583 608,367 7,131 52,887 133.367 108,545 1,500 75,000 5,000 16,651 108,545 1,500 75,000 5.000 16,651 3,000 3,000 2,000 43,942 20,000 2,000 43,942 20,000 39,350 30,000 39,350 30,000 47,586 47,586 9,781 9,781 9,192 20,995 9,192 20,995 14,562 130,e95 14.562 130,695 Total 424.114 2.907.284 3,331,398 429,267 2,576,875 3,006,142 28

Hull and E•$t Rldlng ¢ltlzens Advlc• Bur•au Llmlt•d NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 6. In￿•1M0nt Incom• Unr¢8tr1et8d Funds Restricted Funds Total Unrtstrlcl¢d Re81ridèd 2024 Fund8 Funds Total 2023 Incomè from bank d8postt8 14,574 14,574 2,416 2,418 14,574 2,416 2.418 8. Othèr In¢om• Unr08tr1¢ted Funds Rè8tri¢ted Fund Total Unro$lrl¢t•d R•slrl¢tèd 2024 Funds Fund$ Total 2023 Oth¢r In¢om& 9,614 9,514 2,164 2.1S4 Tot•1 2,154 2.154 7. An4fy1S1 of Expendltur• on Ch•rlt•bl• ActMtI•B Unre8tr1cted Funds R8$trl¢ted Fund8 Total 2024 Advlc• & Inlorniatlon ••rvle••: Olrecl ¢08ts Allocated Support Co¥ts1$8e beltyvl Govemance Coslg 326,421 14,123 731 2,682,739 116,129 7,414 3,009,160 130,252 8,145 Total Re8our¢es Expended 341,27S 2,806,282 3,147.557 staff Co818 Oth&r Costs Total 2024 Allocatea Support Lo8t8 eompd8• 117.119 13.133 130,262 Unr081rlct•d Funds Re$lrt¢t•d Funds Tot41 2023 Prloryur Advlce & Infomi•Uon 80rylcg8'. Dlr•ct C08ts Allocated Support Costs l$•• bèlow) Govemanco Co$18 331,388 46,454 451 2,425,277 109,517 7,418 2,756,665 155,971 7.889 Total R•sourees Exp8nd8d 378,293 2.542.212 2.920,505 Staff Costs Olh•r Co81$ Total 2023 )cat8d Support Costs comprfse 139,453 18,518 155,971 . Not Incom￿(EXpenditur0> forth• y•ar Total 2024 This ￿ ¥lated after chargingll¢reditingl'. Totsl 2023 Staff pènsfjon Contrfbutlons Operatlr9 Leases D8preclatlon Audrt Fees 45,307 106.940 4.259 8,132 388e4 35.200 7.782 29

Hull and East Rldlng Cltlzons Advice Bureau Limited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 9. Staff costs Staff costs during the year We￿ as follows.. Total 2024 Total 2023 Wage8 & Salaries Social Se¢urity Costs Pension Costs Termination payments 2,243,898 196,696 45,307 9.228 2.134,475 174,424 38,864 13,393 2.495,129 2,361,156 1 employa• ha¥ omploya8 banofits ￿￿v￿Qn £60.000 and £70,000 in tho year12023'. 01 Tho av•rago number of employees during th6 year was 2024 No. 2023 Management Advice and advocacy Admin & support 76 24 66 23 Total 104 94 Key Manag8ment Per80nnel include all p8r80n8 that have authority and re8pon8ibility for planning. directing and controlling the adivities of the charity- The total emoluments of the key management personnel We￿ £218,87912023.' £211.5741 10. Tru8to8 Remun6ratlon and oxpen888 Neithèr thè Trustees nor any persons conn&cted with them ￿e81ved any remuneration or reimbursed expense8 during the yeai12023'. £87 travel 6xpen&el 11. Corporation tax The charity 18 exempt from corporation tax on income and gains falling within Chapter 3 of Part 11 of the Corporation Tax Act 2010 or Sedion 256 of the Taxation of Chargeable Gains Act 1992 to the extent that th959 aro applied lo its ¢haritable objects. No tax charges have arisen In the charity. 30

Hull and East Riding Citizens Athrice Buroau Limited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 12. Flxod assets: tsnglblg a$sgts Fr••hold Le88hold Property Improvemfrnts Plant & Machinory Total Co•1 At 1 April 2023 Additions 246.857 4.102 246,658 21,014 16,912 At 31 Mor¢h 2024 16.912 250,759 267,672 Depreclatlon At 1 April 2023 Charge for the year At 31 March 2024 246,657 228 246,657 4,259 4,031 4,031 246,885 250,916 Not Book Valu• At 31 March 2024 12,881 3,874 18,758 At 31 M8r¢h 2023 31

Hull and East Riding Citizons Advlca Bureau Limitod NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 13. Dèbtors 2024 2023 Trade debtors Oth6r debtors Prep8ymonts Accrued income 194,783 22,284 28,284 53,875 169.454 22,600 14.055 17,390 299,226 223.499 Crodltorn: Amounts falllng due wlthln on• y•ar 2024 2023 Trade Creditors Taxation and social $e¢urity ¢o$ts Accrua18 Deferred Income Other Creditor8 54,955 48,362 18,868 12,503 32,006 114,198 23,245 56,860 64,540 186,725 238,812 32

Hull and East Riding Cltlzans Advl¢e Bureau Llmitod NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 16. Funds Balance 1 Incomlng April 2023 R•$ourco3 Outgolng Rfrsource8 Galns & Balance 31 ILo88e$} Tran¥f•rs March 2024 Unrestrlctgd funds: Gener81 Funds Designatèd Fund8 Total unrestr1¢t￿ fund8 1,189,406 505.036 1341,2751 1106,5601 140,000 33,440 1,246,607 140,000 1,386,607 1.189,406 505,036 {341,2751 Rostrlctsd Funds.. Ac¢eB¥ lo Justice Foundation Amied Forces Covenanl Trust Citizens Advi¢e- BEIS Citizens Advl¢e- Debt Modernlsation Citizens Advice- Help lo Claim Citvzens Advice- Money Advice Service Citizens Advi¢&- Pension Wisfj Citizens Advl¢e - The Guardian Easl Riding Food bank Fixed Asset Fund Grantscape- Withems88 C06t of Livlng Henry Smith Hull Armed Forces Forum Hull City Councll- General Advice SeNice Hull Food bank Humber Leaming Consortium Jane Pow•ll Legacy NHS Foundation Trust Northem Power Grid Pocklington Town Coun¢ll Reckitts Screwfix Foundation Smile Foundatlon Stamp Jackson Pro¢tor- Hospltal Outmactr Thé H8adl6y Trust Two Ridings Communlty Foundation- Kno Withemsea Big Local Your Consortium 87,829 47,862 87,829 147,8621 18.146 18.146 41,455 340,307 605,433 433.805 39,591 43,917 (37,3531 1340,3071 1573.148) {433,163} 139,591) 143,9171 {2281 136,7671 IS9,7251 {36,000) 1527,534) {43,073) {103,305) 14,1021 (32,2851 16421 4,102 3,874 36,767 74,700 36,000 550,000 43,073 103,305 14,975 22,466 9.394 9,394 2,805 222,720 3,000 50.000 12,8051 1222.2071 11,5001 1101,7611 {2,200) {3,CN)O) {40,563) 132,500} 147,5861 19,1921 120,9951 1513) 1,500 60.248 112,009 2.200 3,000 43,942 20,000 47,586 9,192 20,995 3,379 12,500 Total re•trlcted fund• 154.249 2,907.284 {2,806.2821 133,4401 221.811 Total fund• 1,343,655 3,412,320 3.147,557 1.608.418 33

Hull and East Riding Citlzons Advice Buroau Llmlted NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 15. Funds (Prior year comparative) Balance 1 Incoming Aprll 2022 Resources Outgolng Resourcag Balance 31 Transfers March 2023 Unrestricted fund8: General Funds Designated Funds Total unre$trlctod funds 1,031,220 485,528 (378,293) 50,951 1,189,406 1,031,220 485,528 (378,293) 80.951 1,189.408 Ro8trlct•d Fund•: Citizens Advlce- Agalnst Gambllng Harm Citizens Advlce - BEIS Citizens Advice - Energy projects citizens Advice - H8lp to Claim Citizens Advice - Money Advice Servlce Citizens Advice- Pension Wise East Riding Amied Forces Forum East Riding Food bank East Riding of Yorkshire Council - Household Support Fund Hanry Smiih Hull Armed Forces Forum Hull City Council - General Advice Service Hull Food bank Humber Learning Consortium Jane Powell Legacy National lott8ry - Help Through Crlsls National lottery- Reaching Communities Northem Power Grid Pocklington Town Councll Reckitts Screwfix Foundation Smile Foundation Smile Foundation- Amied Forces Stsmp Jackson Pro¢tor- Hospital Outreach The Headley Trust Two Ridings Community Foundation- Know your Neighbourhood Withernsea Big Local Your Consortium 500 {500) 18,146 18,148 14,334 345,415 614,415 454,735 23,800 32,591 (6,833) (345,415) (570,965) (454,735) 123,800) (32,591) (7,501) {43,450) 45,000 (45,000) (44,400) (35,583) 1475,000) {7,131) (52,887) 44,4¢)0 35,583 475,000 7,131 52,887 9,394 9.394 58,564 (58,564) (108,545) (1,500) (27,991) 108,545 1,500 140,000 112,009 2,200 2,200 16.651 5,000 39,3SO 30,000 (16.651) (5,000) {39,350) (17,500) (9,781) (31,795) (130,6951 12,500 9,781 17,233 14,562 130,695 Total restricted funds 105,537 2,641,875 {2,542,2121 (50,951} 154,249 Total funds 1,136,757 3,127,403 (2,920,505) 1,343,655 34

Hull and East Riding Citizons Advice Bureau Llmfted NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 15. Funds {¢ontinued) The specific purposes for which the funds are to be applied are as follows: DESIGNATED FUNDS: £140,000 has been transferred from General Funds to Deslgnated Funds to cover the costs of a Volunteer Strate8y over the next Couple of years. RESTRICTED FUNDS: Access to Justlce Foundatlon Speclalist debt and housln8 casework to BME or low-lncome communitles. Armed Forces Covenant Trust A fund to provlde a speciallst adv1￿ servl¢e to servln8 personnel, veterans and thelr famllles. Cltlzens Advlce - A8alnst Gambllng Harm A fund to gather evldence to challenge unfalr pollcy and prattlces in the gambllng Industry. Cltizens Advice - BEIS Fundlng to cover tran51tlonln8 to new way5 of WOTkln8 to accommodate remote worklng durlng and post Covid. Citiiens Advice - Debt Modem15atlon A fund to renew equlpment for our advlce servlces. Citizens Advice - Energy projects Energy Prolect fundlng15 for one-to-one energy advlce. Cltlzens Advlce- Help to Clalm Help to Clalm Is funded by the Department for Work and Pensions vla Citlzens Advice Natlonal. It 15 a project to help Unlver5al support clalmants wlth the Inltlal clalms protes5. Cltlzens Advlce - Money Advlce Servlce A face to face debt advlce setvite funded from the Money Advlce and Penslon Service via Natlonal Cit12ens Advlce. Cltlzens Advlce - Penslon Wlse Penslon Wlse is lunded by the Money Advlce and Penslon Servlce vla CltI2ens Advlce Natlonal to provlde guldance to over So's on the new government penslon optlons made avallable from Aprll 2015. Th15 service Is provlded acr055 Hull. East RldlnB. Scunthorpe and Grimsby. Cltlzens Advlce- The Guardian A fund from the Guardian Newspaper to expand advlcellne capacbty. 35

Hull and East Rldlng Cltizons Advice Bureau Llmlted NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 East Rlding Armed Forces Forum Amied Forces East Riding 15 funded by the East Riding of yo￿$hIre Council to provide a specla1ist advlce service to serving personnel, veterans and their famllSes In the East Ridin8 area. East Ridlng Food bank Advice In foodbanks based in the East Rldlng. East Ridlng of Yorkshlre Councll - Household Support Fund A fund to provlde advlce seNlces to client5 In recelpt of Household Support funds. Fixed Asset Fund The fixed asset fund are funds to cover the cosi of fixed assets funded from other restricted funds that wlll be depreclated over a perlod of years. Grantscape - Wlthernsea Cost of Llvlng The provlslon of an advice servlce based in Withern5ea. Henry Smith Fundin8 for a court outreach seNlce. Hull Armed Forces Forum Armed Forces Hullls funded by the Hull Milltary Covenant to provlde a speciallst advlce servlce to seryin8 personnel, veterans and thelr farnllles in the Hull area. Hull Clty Councll - General Advlce Service A fund to deliver generallst advlce services from the Wllson Centre. Hull Food bank Advice in foodbanks based In Hull. Humber Learnln8 Consortium Part of the 8uildln8 Better Opportunltle5 pro8ramme, thls fund delivers ffnanclal Incluslon advlce to cllents referred from Key Worker5 in Hull and the East Rlding. Jane Powell Legacy A legacy fvnd received durlng 2017 and Is restricted to be used at one speciflc branch. Natlonal lottery- Help Through Crlsls A fund to help identify people at Immedlate need of crlslsand provlde support for a more stable future. National lottery- Reachlng Communltles fund to work within communltles to provlde advice an support on issue that matter to them. 36

Hull and E￿t Riding Cltlzens Advlco Bureau Limited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 NHS Foundation Trust An advlce Ilne for employees of an NHS trust. Northern Power Grid An ad vice servlce to customers of Northern Powergrld who are In or at risk of fuel poverty. Pocklln8ton Town Council A donatlon to SLtpport an outreach advl¢e servlce In the Pocklington Area. Reckltts A fund to Increase advlce capaclty across our servlces. Screwfix Foundation A grant from the Screwflx foundation for repairs and malntenance. Smlle Foundatlon A fund for management tlme to develop a proof of concept about how our data could be better used. Smlle Foundatlon - Armed Force5 A fund to supplement the Armed Forces work to provide a speclallst advlce servlce to servlng personnel, veterans and thelr famllles In the Hull area. Stamp Jackson Proctor- Hospltal Outreach Stamp Jackson Procter Solicltor5 fund a hospltal outreach to provlde weekly advice surgerles In Hull Royal Inflrmary and Castle Hill H05pItsI. The servlce Is for patlents and thelr familles who have suffered traumatlc, life chanBln8 Illnesses or accidents. The Headley Trust A fund to Increase advlce capaclty acr055 our servlce5. Ti•vo Rldlngs Ccmmunltr• Fou•ndatlop. - Vn(y.' A fund to train up volun*ers for advice work. "ou." Plclghboarhc=_ Withernsea Bl8 Local The provlslon of advlce based In Wlthernsea and to support the recrultment and tralnlng of up to S local voluntsers to Level 2 advlce quallflcatlon. Your Consortlum Part of the Bulldln8 8etter OpportunI￿e5 programme, thls lund provldes Keyworker support delivers advlce to re51dents In the East Ridlng. Restrlcted Transfer of Funds £32,285 of the transfer of funds15 Out of restricted and Into unre5trlcted and relate5 to a Citizens Advl¢e Natlonal funded scheme which has no funder return. A5 the grant is restricted due to a performance related condltlon, once that condltion Is met, the remainder of the grant Is deemed unrestricted. The £4,102 transfer of Restrlcted fund5 between the debt modernisation fund an(1 the fixed asset fund 15 for funds which have been spent but capitali5ed. The total sum of the debt moderni5ation fund was spent and the caplta115atlon element has been put to the fixed asset fund to be released in accordance with the depreciation pollcy. 37

Hull and East Riding Citizens Advlca Bureau Limited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 16. Analysls of nat assots between funds Designatèd funds Rfj$tricted funds General funds Total Current reportln6 perlod Tangible fixed assets Current assets Current liabllltles 12,883 1.241,765 18.0411 3,873 396,622 1178,6841 16.756 1,778.387 1186,725) 140,000 Total 1.246,607 140,000 221.811 1,608,418 Designated funds Restricted funds Genoral funds Total Prevlous reportlng perlod Tanglble fixed assets Current assets Current Ilabllitles 1,228,481 137,0761 355.985 1201,7361 1,582,466 1238,812) Total 1.189.406 154,249 1,343,655 17. Analysis of Cash and Cash Equivalents At 1 Aprll 2023 1,358,967 1,358,967 ¢08hflow at 31 Mar¢h 2024 120,194 1,479,161 120,194 1,479,161 Cash at bank and In hand Total At 1 Aprll 2022 1,076,156 1,076,156 cashflow at 31 March 2023 282,811 1,358,967 1,358,967 Cash at bank and In h3nd Totsl 282,811 18. Flnanclal Instruments 2024 2023 Catsgorfsatlon of financial Instruments Flnantial assets that are debt Instruments measured at amort15ed cost 1.750,103 1,568,411 Financial Ilabllitles measured at amortlsed c05t 186,725 215,567 Flnancial assets that are debt instruments measured at amortised cost consist of cash, trade and other debtors and accrued Income. Flnanclal liabillties measured at amortised cost consist of trade & other tredltors and accruals 38

Hull and East Rlding Citizens Advlco Bureau Llmited NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 19. Oporatlng lease commitments The charity's total future minimum lease payments under nOn-Can￿lIable operating leases is as ft)Ilows for each of the followin8 perlod5'. Property 2024 2023 Less than one year One to five years over flve years 44,400 85.250 24,932 129,650 24,932 20. Ultlmatè Controlllng Party The company Is under the control of the dlrectors as a body and as such Is not controlled by any indivldual. 21. R￿atOd Partl98 There were no related paty tran6actions durin9 the year.12023'. £nill 39