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2021-03-31-accounts

REGISTERED COMPANY NUMBER: 05141612 (England and Wales)

REGISTERED CHARITY NUMBER: 1106453

Report of the Trustees and Financial Statements for the Year Ended 31st March 2021 for Hull and East Riding Citizens Advice Bureau Limited (A Company Limited by Guarantee)

Hull and East Riding Citizens Advice Bureau Limited

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Contents of the Financial Statements for the year ended 31st March 2021

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Page
Reference and Administrative Details 1
Report oftheTrustees 2-12
Report ofthe Independent Auditors 13-15
Statement of Financial Activities 16
Balance Sheet 1¢
Cash FlowStatement 18
NotestotheFinancialStatements 19-33

Hull and East Riding Citizens Advice Bureau Limited

Reference and Administrative Details for the Year Ended 31st March 2021

TRUSTEES
R J Crellin
J Doyle
B Jones - Treasurer
MrsT J Wharvell - Chair
R Primmer - Vice Chair
COMPANYSECRETARY MsL JThornley
REGISTERED OFFICE The Wilson Centre
Alfred Gelder Street
Hull
East Yorkshire
HU1 2AG
REGISTERED COMPANY NUMBER 05141612 (England and Wales)
REGISTERED CHARITY NUMBER 1106453
INDEPENDENT AUDITORS Smailes Goldie
Chartered Accountants
StatutoryAuditor
Regent's Court
Princess Street
Hull
East Yorkshire
HU2 8BA
BANKERS Lloyds Bank Pic
1 Grand Buildings
Jameson Street
Hull
HU1 3JX
CHIEF EXECUTIVE AND
SENIOR MANAGEMENT TEAM
Lesley Thornley Chief Executive
JohnConnelly HeadofSpecialistAdviceServices
Stacey Provan Head of GeneralistAdvice Services
AndyCoish HeadofPartnershipsProjects

Citizens Advice Hull and East Riding is the trading name of Hull and East Riding Citizens Advice Bureau Limited.

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Report of the Trustees for the year ended 31st March 2021

Hull and East Riding Citizens Advice Bureau Limited

Trustees’ Report

Welcome to the Trustees’ Annual Report and Audited Financial Statements for the year ended 31 March 2021.

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About Citizens Advice Hull and East Riding

We are an independent charity working primarily for the residents of the City of Kingston Upon Hull and the East Riding of Yorkshire and operating under the name Citizens Advice Hull and East Riding. We have served our local communities for over 82 years. We are a member of the national charity Citizens Advice and together, with a further 280 local Citizens Advice, we make up the Citizens Advice Service. As a national service we are here for everyone. As part of the Citizens Advice Service we share the same goals:

We strive to reach people as early as possible, providing information, advice and training before problems develop, increasing knowledge and confidence to seek advice and tackle difficulties as they arise, and where possible enabling them to help themselves rather than relying on our long-term support.

In line with our membership body Citizens Advice, we recognise the significant challenges ahead and our plans include the flexibility to respond to local needs through innovative approaches and to adopt best practice adopted in quatity assurance, service deli very and channels, campaigning and training.

The main objectives of the charity, as set out in its Memorandum and Articles are the relief of poverty, sickness and distress by the advancement of education and the protection and preservation of health and the promotion of equal opportunities.

Citizens Advice Hull and East Riding achieves its charitable Objects by providing a free, independent, confidential, impartial information, advice, casework and representation service to the public. We have a unique insight into the problems facing communities in Hull and the East Riding and remain active in using these experiences to lobby for change in loca! and national policies and procedures. In all aspects of our work, we are committed to promoting equality and diversity, preventing prejudice and discrimination, ensuring equal access and promoting good relations between all sections of the community.

We help people resolve their legal, money and other problems by providing information and advice.

In 2020/21 our service helped over 23,061 people face to face, by phone, e mail and web chat — a similar level to the previous year — and opened 28,947 cases on their behalf.

People sought our help on over 102,000 advice issues and the top 6 issues were:

Every Citizens Advice Bureau is local independent charity. Without funding and the support of our volunteers Citizens Advice Hull and East Riding could not continue to provide its services in the City of Hull and the East Riding of Yorkshire.

« Providing advice that helps people overcome their problems

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

Our Strategic Aims

Our current strategy, which covers the period 2020 — 2023 has 5 key aims.

% We will develop and retain skilful and knowledgeable teams

  1. We will be sustainable and effective

  2. We will embed equality, diversity and inclusion in all we do

We review our aims, objectives and activities each year through our Strategic and Business Planning processes. This review looks at what we achieved and the outcomes of our work in the previous 12 months. The review looks at the success of key activities and the benefit they have brought to those groups of people we are set up to help. The review also helps us ensure our aim objectives and activities remained focused on our stated purposes.

Achievement and performance

Much of 2020/21 was dominated by the coronavirus pandemic, which caused immediate and hard hitting impact for many people. When the pandemic began, we rapidly transitioned our services so people could continue getting the help they needed. Staff and volunteers responded magnificently, shifting to homeworking, as we expanded our phone, email and webchat advice channels.

Despite the challenges of Covid In 2020/21 we maintained our progress in our aims to help more people to access the advice they need, improve policies and practices and to become more sustainable and effective.

During the year over 100 employees and 132 volunteers worked with Citizens Advice Hull and East Riding to help over 23.000 Clients to find solutions to their financial, housing, employment and other legal problems. Once again our dedicated team have responded to the increasingly complex financial and social justice issues our clients face, helping those in vulnerable circumstances to access the financial help and legal rights to which they are entitled. In 2020/21:

We helped clients find answers to 102,454 advice issues (prior year figures in brackets)

Despite the challenges experienced by many during the pandemic 42% (46%) of our clients had a disability or long term health condition, although this was a reduction of 4% overall.

Progress made against specific organisation objectives is described below.

We will make high quality information and advice accessible

Despite the challenges that Covid 19 presented we continued to provide information and advice across multiple channels - by telephone, web-chat, e-mail and face to face, when it was feasible to open up services once again. Restrictions experienced by our Partners and community outreach locations meant that we were unable to work from our usual extensive outreach venues and face to face advice has been focussed largely in our four permanent offices in Hull, Bridlington, Beverley and Goole. The primary funders of our generalist advice services are Kingston Upon Hull City Council, the East Riding of Yorkshire Council and Hull Clinical Commissioning Group.

Over 23,000 clients were assisted with 28,947 enquiries. Whilst client numbers were almost equal to the previous year, enquiries fell by 14% reflecting that during the year, particularly during lockdown periods, clients only sought advice on their most pressing problems. Emergency measures introduced last year may have provided some relief for many people. Our data suggests that some people may have been simply putting off addressing their problems, particularly in debt, where we have seen a fall in demand for advice. This may be due to those emergency measures, including a ban on bailiff enforcement, eviction, or repayment holidays which have provided some debt relief.

The year has seen a significant shift in the way people have sought help from us with only 4% of contacts being face to face. 72% of advice enquiries were received over the telephone, 16% via e mail and 4% by letter.

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

The Money Advice and Pensions Service (via Citizens Advice) and East Riding of Yorkshire Council are the main funders of specialist debt and money advice. Almost 4,300 (6,000) Debt cases amounted to 15% of all enquiries — a fall of over 1,500 cases in the year. Nevertheless our advisers dealt with over 24,000 debt issues in the year. Council tax arrears and fuel debts have now overtaken unsecured personal loans as the biggest single problems, amounting to 12% and 6% of all debt issues.

Benefits cases (excluding Universal Credit) were 16% of all enquiries, and amounted to 4,538 (7,328) cases. This fall partly reflects the move of new claimants to Universal Credit when appropriate, but also the measures put in place to suspend assessments during the year. The biggest benefit problems for our clients in 2020/21 were Personal Independence Payments (PIP) (23% of all benefit issues), Council Tax reduction (12%) and Employment Support Allowance (ESA) (11.5% of all benefit issues), Other significant areas of advice included Housing 7% (5%), Financial services, products and capability 17% (11%), Employment 7% (5%) and Relationships and family 5% respectively. Our Universal Support — Help to Claim service advises clients on whether Universal Credit is the appropriate benefit and assists them through the largely on-line claim process to the point of first payment. The team opened 4,603 (6,250) cases on behalf of clients addressing almost 30,000 issues. When combining general legacy benefits and Universal credit together, benefits now amount to 32% of all cases dealt with by the staff and volunteers. We continued to reach out to vulnerable communities who often find it difficult to access services and face an increased risk of experiencing exclusion. Examples of our specialised and targeted support include: e Armed forces personnel, veterans and their families, ° Debt duty desk at Hull Combined Court for those people facing eviction or repossession ° Help Through Crisis, a Big Lottery funded project working with a wide range of partners across Hull and the East Riding. ° Hospital Outreach, where we provide specialised and tailored advice to patients in Hull Royal and Castle Hill hospitals who have experienced a traumatic health event. s Key work support and financial inclusion advice for people for hard to reach groups, to encourage and enable them to seek training and jobs ° Community Connect, a project working in the communities of Orchard Park, Bransholme and part of East Hull to support people to overcome financial and digital exclusion.

Client satisfaction and positive feedback remains high with 96% of clients rating the bureau's service as "good or excellent" and would recommend the service to others. We were delighted to pass the three year Advice Quality Standard audit and to be assessed as “Green” in the annual Citizens Advice Leadership Assessment of Governance, Risk Management, Strategic Development, Operational performance, People Management, Research and Campaigning and Equality and Diversity.

We have contributed nationally and locally to highlighting the challenges of Universal Credit (UC), highlighting the pressures local people are facing to Stakeholders and funders. We've noticed a significant rise in the number of clients our advisers are assessing as being in a negative budget situation. This means people having less than £0 after essential expenditure and we've worked with the whole Citizens Advice Service to persuade Government of the necessity of maintaining the £20 per week uplift in Universal Credit. We have been very successful in building good partnerships that have responded to the challenges of the Pandemic and a better service for our community.

We have worked in partnership with both Local Authorities and the Voluntary, Community and Social Enterprise sector (VCSE) to support the response to their crisis telephone lines and ta support people within our communities who were required to “shield”, or found themselves in self isolation with no access to food, energy, medicines and money.

We have worked in partnership with both Hull and the East Riding Local Authorities to ensure they were famitiar with, and prepared for the introduction of Breathing Space, piloting a scheme in the East Riding prior to formal introduction. At the start of lockdown we had to withdraw from providing Universal Credit Advice from local Job Centres, but we have continued to work closely with DWP and national delivery leads in relation to services provided for vulnerable clients and we continue to work in partnership to support local residents particularly via: Universal Credit — Help to Claim - a service available nationally, funded by DWP in partnership with Citizens Advice. We have worked closely with local DWP representatives and both local authorities to make sure that the service meets the needs of our local residents and partners in challenging times

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

Breakthrough: Help Through Crisis is a project led by us but delivered in partnership with 7 strategic partners, including Early Help teams in both Hull & ERY Local Authorities. The partners host staff in their premises and meet regularly to discuss progress. As well as direct client work, there is a strong emphasis on shared learning and evaluation, which includes building capacity in the sector.

Pension Wise Yorkshire We work in partnership with Citizens Advice Leeds and Citizens Advice Hambleton, Richmondshire and Selby District delivering the Pension Wise Service across the Humber, West and North Yorkshire. The partnership is led by CAH&ER.

Building Better Opportunities

We work as part of wider partnerships in the Humber and Yorkshire to provide key worker support and financial inclusion advice to participants in the most deprived communities to take steps towards employment.

Armed Forces Covenant partnerships

We are active participants in the Armed Forces networks and Covenant delivery groups in both local authority areas. | Withernsea Big Local We have formed a strong partnership with Withernsea Big Local. The grant agreement provides funding for a generalist adviser, working from the local community, as well as the recruitment, training and support of local volunteers to work from the Shores Centre in Withernsea.

We will develop and retain skilful and knowledgeable teams

Our work would not be possible without the dedication, commitment and hard work of volunteers and staff. This year that resilience has been tested more than any other. During the year Citizens Advice Hull and East Riding employed over 100 paid staff and recruited further volunteers. At 31 March 2021, 132 volunteers were supporting our work in roles such as Trustee, Adviser, Trainee Adviser, Receptionist and Administrator. On average our volunteers give 3,036 hours of their time per month — the equivalent of an additional 21.5 FTEs.

We invest and provide high quality training for the volunteers and staff through our own Accredited Training Centre (accredited with Skills for Justice), and external experts which enables them to make a fantastic contribution to the service and the wider community. During the year under review much of this training had to move on-line and be delivered remotely via video link and electronic resources. We continue to review our processes involved in the recruitment and retention of volunteers with the aim of increasing the percentage of volunteers that stay with us and to develop new opportunities. During the pandemic staff and volunteers have worked very successfully from home, returning to the office on a hybrid working model as restrictions eased. We have adapted our recruitment and induction processes to reflect remote working situations and continue to review the best models of working that will support the effective delivery of advice to our clients and the aspirations of our staff and volunteers. During the year we continued the highly successful trainee adviser training and development pathway, recruiting those with excellent soft skills and providing the knowledge and advice experience in-house. These opportunities have enabled us to develop the legal advice skills and capacity in the local area. We also participated in the national Money and Pension Service (MaPS) Increased Capacity programme to recruit paid staff and train as specialist debt advisers.

In a recent survey of staff and volunteers 91% of respondents would recommend Citizens Advice Hull and East Riding as a place to work or volunteer and 81% said they had the opportunity to develop their skills and knowledge during the last year.

We will be sustainable and effective

As an independent charity we are responsible for raising our own income to provide services to residents in our local communities. We have strategic objectives to meet the requirements of our core grants and contracts, and to diversify our funding to enable us to meet increasing demand, extend the ranges of advice services we can offer and reduce our reliance on any one funder.

New and further financial support was obtained during the year as follows:

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

We responded proactively to the restrictions and demands of the Covid 19 pandemic, investing funds in purchasing additional laptops and a VOIP (Voice over Internet) telephone service to enable staff to work effectively from their home bases. To support the investment in telephony we applied for, and received , funding from national Citizens Advice via the additional grant they received from BEIS.

Pension Wise

Citizens Advice Hull and East Riding is one of 38 local Citizens Advice who have been delivering the government's Pension Wise service for the last 6 years. We provide people with free, impartial guidance to help savers understand their options under the pensions freedoms.

In partnership with Citizens Advice Leeds and Citizens Advice Hambleton and Richmond, we deliver Pension Wise appointments to people aged 50 and over with a defined contribution pension to people living across a wide geographic area of Yorkshire and the Humber, including Hull, Bridlington, Beverley, Grimsby and Scunthorpe, Leeds, Bradford, York and Scarborough. During the year under review the service has been offered over the telephone but has maintained very high satisfaction rates of 96%.

The Outcomes and Impact of the work of Citizens Advice Hull and East Riding

We can all face problems that seem complicated or intimidating. At Citizens Advice Hutl and East Riding, we believe no one should have to face these problems without good quality, independent advice. When it comes to local people who need our help, we aim to be flexible and responsive. People face multiple and complex problems and we tailor our advice to help each person overcome those problems and find a way forward.

It's not uncommon to hear our clients report the help they received as priceless, life changing or invaluable. Alongside debts managed, jobs kept, income increased and rights established, we are aware of tives not only changed but also lives saved through suicide prevented, families kept together, worries, stress and depression overcome and a new sense of confidence and purpose ahead.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today, particularly in our local communities. We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don't get worse, we save the government and public services millions of pounds every year. One way is to calculate the financial value of our work via financial gains. This demonstrates an immediate gain to the clients in terms of income gain, such as benefits, or debt renegotiated or written off.

In 2020//21 the main advice outcomes for our clients were: * £36 million of financial gain e £9.7 million of debt written off * 722 families prevented from homelessness

A robust way to calculate our outcomes and impact is to calculate the Social Return on Investment (SROI). In 2021/22 we analysed our impact and social value. Our report is founded on a national survey conducted by Citizens Advice to ask 60,000 people about the outcomes we helped to achieve and the impact that had on their life’,

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

Our impact data helps us better understand the effect our advice has on people's lives, and the difference we make to local communities. Using a Treasury-approved model, we can also put a financial estimate on this value.

It is notable that in this year where so many people have had their lives disrupted by the we are able to demonstrate that our advice and guidance remains as impactful as ever. The Trustees are proud to report that for every £1 spent on Citizens Advice Hull and East Riding service, we generated at least: Total £3.54 in savings to government and public services (fiscal benefits). £9,311,124 By helping stop problems occurring or escalating, we reduce pressure on public services like health, housing or out-of-work benefits. Total £25.22 in wider economic and social benefits (public value) £66,256,012 Solving problems improves lives — and this means better wellbeing, family relationships, participation and productivity for the people we help. Our calculation of public value also includes the value of a volunteer run service. Total £13.94 in value to people we help (financial outcomes following advice) £36,613,032 As part of advice, we can increase people’s income, through debts written-off, taking up benefits, compensation for employment disputes and solving consumer problems.

Structure, governance and management

Governing document

The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

The organisation is a company limited by guarantee, incorporated on 1 June 2004 and registered as a charity on 26th October 2004. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. In the event of the company being wound up members are required to contribute an amount not exceeding £1.

"The Company's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in the East Riding of Yorkshire and Kingston upon Hull and surrounding areas"

Governance

Our Trustee Board provides strategic direction and vision for Citizens Advice Hull and East Riding. The Board is made up of up to 15 individuals who are trustees under charity law and directors of the charitable company. Our Chief Executive, working with the senior management team, is responsible for delivering the Board's vision and day to day operations. Trustees meet quarterly on a regular basis with further meetings being arranged as necessary. Trustees are listed on page 1.

Delegation of Duties

Our Scheme of Delegation of Trustee Board Authority outlines decision making responsibilities. It lists issues reserved for the Board and those areas that are delegated to the Chief Executive Officer, including levels of financial authority, which are supplemented further by detailed Financial Procedures.

Recruitment and appointment of new trustees

Trustee vacancies are advertised using a range of media. It is the Board's aim to find talented individuals who have the skills and experience needed to enable the Trustee Board to provide good leadership and make sound decisions. New trustees are either elected at the Annual General Meeting or appointed at a Trustee Board meeting. Trustees/directors serve for 3 years before being eligible for re-election.

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

Induction and training of new trustees

Newly appointed trustees are provided with a comprehensive induction on director and trustee responsibilities and obligations, including the Memorandum and Articles of Association, the organisation's strategy, objectives and policies. Induction includes information on national Citizens' Advice, our organisation, and its services. Trustees also meet the Chair, the Chief Executive and senior team and visit local offices to get a better understanding of the service.

Training is available to trustees via external courses, Citizens' Advice and mentoring by established trustees and new trustees are encouraged to discuss more detailed aspects of the Bureau's operations with fellow trustees, employees and volunteers.

Trustees are unpaid volunteers, but are reimbursed reasonable expenses, for example travel costs to attend meetings.

Public Benefit

The trustees confirm that they have referred to the information contained in the Charity Commission's general guidance on public benefit when reviewing the aims and objectives of Hull and East Riding Citizens Advice Bureau and in planning activities and setting policies and priorities for the year ahead.

Our charitable objects are:

The main activities undertaken to further our charitable purposes for public benefit are to provide the advice people need for the problems that they face and improve the policies and practices that affect people's lives

Risk Management and internal controls

The trustees are responsible for the effective management of risk, including ensuring that internal controls are in place and are operating as designed.

Our risks are identified and managed in the following ways:

Information assurance

The trustee board has approved a an information assurance strategy, having identified the risk presented by the significant amounts of client data held in the bureau. An information assurance management team exists to ensure the confidentiality, integrity and availability of all our sensitive data assets is maintained to a level which is consistent with the requirements of our clients, our funders and our strategic partners. We are confident that this achieves an appropriate level of compliance to the Data Protection Act, GDPR, the Cabinet Office's Security Policy Framework and to industry best practice, as defined by the ISO 27000 series of standards.

Key risks and uncertainties

The Trustee Board considers these to be the most important risks and uncertainties we face:

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees

for the year ended 31st March 2021

Covid 19

The principal uncertainty currently facing the organisation is the impact of the ongoing global COVID-19 outbreak. The trustees and executive team continue to monitor the outbreak, including UK Government advice, and acknowledge that the organisation, our funders and the people we support, face a prolonged period of uncertainty. While the evolving nature of the situation means it is not possible to accurately quantify the post-pandemic financial impact, the organisation is in a good financial position to help manage this risk. Steps are being taken, on an ongoing basis, to minimise the impact on the charity's activities and the effect this may have on the people we serve. Staff remain working in a hybrid model of office based and remote working and we have continued to achieve our primary objective of providing advice to the people of Hull and the East Riding of Yorkshire

Sustainable funding

The uncertain economic climate - exacerbated by Covid 19 and uncertainty created by Brexit - and continuing pubtic sector funding pressures pose significant risks. A serious loss of funding could force us to reduce or withdraw some of our services at a timesourceswhenandlocalworkcommunitiesto promote thearevalueexperiencingand impactfinancialof our servicesand economicto funderspressures.and to theWepublic.will continue to diversify our funding

Technology

Technology underpins much of our delivery across a geographically dispersed service. We continue to develop our digital capability to meet adviser, client and organisational needs. We enhanced our programme to replace ageing technology to meet the demands of Covid and will continue this programme as funds allow. Technological failure poses risks to the organisation and the services we provide. We apply management disciplines to manage and mitigate these risks, have established back-up systems, a disaster recovery plan and have tested emergency systems to ensure prompt reestablishment of services in the event of failure.

Service delivery

Continuing public sector funding pressures pose risks to service delivery. Our capacity to provide vital services may be reduced or commissioners may seek value for money by seeking to provide more services digitally and/or remotely. We continue to develop and enhance our complementary phone and digital channels to ensure access to our services but remain very conscious of those that face barriers to accessing services remotely.

Protection of our data

We take the protection of our clients’ data extremely seriously and are particularly alert to external threats and also to the changing regulatory environment. We review our information governance policies and practices on an annual basis and undertake data privacy impact assessments for new and/or changing services. We apply a 2 factor authentication for access to our client and organisational data.

Plans for the future

Our Strategic Plan sets out our Aims and Objectives for the next three years and builds on the momentum for change which has already been created.

Our vision for the future requires us to focus relentlessly on clients’ needs — current, past, and potential and on the wider injustices in our society. We need it to be easier for our clients to get advice and support in whatever way they want it, whether that's face to face, online or on the phone.

CAH&ER faces increasing competition from private, public sector and voluntary advice services for scarce financial resources and it is therefore a priority that we can demonstrate a high quality, value for money service, which exceeds clients’ expectations by empowering them to live independent, fulfilling and resilient lives. We recognise the significant challenges ahead and our plans include the flexibility to respond to local needs through innovative approaches and to adopt best practice adopted in quality assurance, service delivery and channels, campaigning and training.

During 2021/22 our main focus will be to provide our services to local residents by adapting our service delivery models to meet the most demand, diversifying funding, and increasing accessibility through improved telephone and digital means.

We will develop a modernised volunteering offer, reviewing our recruitment, training and development opportunities.

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees

for the year ended 31st March 2021

We will enhance our local research and intelligence in key topics such as anti-poverty, social justice and financial inclusion, sharing our intelligence with key stakeholders and partners.

Alongside this we will continue to focus on our financial goals which are fundamental to our continuing success including a diverse and resilient funding base, value for money services and proven impact and social return.

Relationships with other charities, organisations and individuals

We enjoy support from a wide range of funders and take great care to ensure that we obtain the maximum value for every pound we spend.

Principal funding sources

The principal funding sources during the year came from the Money Advice and Pensions Service via Citizens Advice, Department of Work and Pensions via Citizens Advice, Hull Clinical Commissioning Group, East Riding of Yorkshire Council, The Big Lottery Community Fund and Hull City Council.

Expenditure during the year under review has paid for members of staff who are experienced and well trained in the relevant areas required to provide accurate timely advice to clients.

In addition to our principal funders, we would also like to thank Howden Town Council, Hook Parish Council, Pocklington Town Council, South Cave Parish Council, Gilberdyke Parish Council, Beverley Town Council, Hull Armed Forces forum, East Riding Armed Forces Forum, Withernsea Big Local, National Lottery Community Fund, Screwfix, Humber Learning Consortium, Your Consortium, Two Ridings Community Foundation, Stamp Jackson & Proctor, and Bridlington Trustees.

The Trustees are very grateful for the support which has enabled the organisation to provide services this year.

Support Services

The Trustees are very grateful and would like to thank Pepperells, Stamp Jackson Proctor, Williamsons, Pinkney Grunwells and Jean Cockerline for the free legal advice they offer to clients in the weekly Legal Advice Clinics.

Financial review

Financial position

Despite a challenging funding environment we have continued to increase our overall level of funding and to broaden our range of funders. Incoming resources in the year were £3,226,469 (2021: £3,200,254) and of this £3,171,509 related to project related activities.

Expenditure has similarly increased, spending £3,011,329 in support of our charitable objectives. This increase reflects the additional costs associated with delivering new and existing services.

A surplus of £215,140 (2020: £223,043) resulted in the year which includes the depreciation of fixed assets.

At 31st March 2021 total fund balances were £1,069,625. These surpluses are either ring fenced for restricted activities or are committed to development and ongoing projects and programmes.

Remuneration policy

The overall policy on remuneration within Citizens Advice Hull and East Riding is as follows:

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Report of the Trustees for the year ended 31st March 2021

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Hull and East Riding Citizens Advice Bureau Limited

Reserves Policy

Hull and East Riding Citizens Advice Bureau holds financial reserves to be applied to future activities under the following categories:

° Unrestricted — as protection against the immediate impact of funding changes and to provide cover for unforeseen, essential expenditure. Within our unrestricted reserves we designate reserves which are set aside for planned investment in technology and service development.

e Restricted — to be spent on specific purposes determined by the funder.

The trustees of Hull and East Riding Citizens Advice Bureau Limited believe that the bureau should hold financial reserves in order to ensure that the charity can continue to operate effectively and meet the needs of clients in the event of unforeseen and potentially damaging circumstances arising.

Each year our trustee board reviews our reserves policy and considers the appropriate level of unrestricted reserves. The Board also considers the reserves position of the charitable company on a quarterly basis when reviewing the management accounts with an analysis of the results by activity and the forecast results for the coming quarters; together with a review of management of debtors, statistical management indicators and cash flow analysis and forecasts. In determining the appropriate level of reserves the trustees consider the financial risks to the organisation and the likelihood of that risk materialising. Trustees consider that restricted grant funding would meet the exit strategy commitments for that service.

Trustees consider that it is prudent to set aside Reserves within a range of 2.5 to 3 months operating costs with a minimum level of £400,000 which is reviewed annually by Trustees. It may not be possible to reserve this amount fully every year and a lower amount can be set by the trustees until such time as the appropriate level of reserves have been realised. As at 31 March 2021 our unrestricted reserves were £911,003 (2020: £703,929) equating to 3.6 months of total operating expenditure. Our restricted funds were £157,956 including fixed assets of £1,861 representing the balance of ongoing funding and projects. These balances can only be applied in accordance with funders’ conditions and are not covered by Our reserves policy.

investment Policy and Performance

At the Balance Sheet date the charitable company only held cash investments. Funds surplus to immediate requirements are placed on short-term deposit at our bankers. The returns on these funds remain depressed due the continuing national policy of holding bank base rates around 0.25 / 0.5%. Income generated in 2020/21 amounted to £251 (2019/20 £411).

Going Concern

Hull and East Riding Citizens Advice Bureau is well placed to manage our liabilities as they fall due and the business risks we face. The Trustees have considered the impact of COVID-19 and the challenges presented to the Charity in preparing their financial forecasts. Our review demonstrates that the Charity is forecast to generate income in the year ending 31 March 2022 and beyond that, and has sufficient reserves to enable the Charity meet its obligations as they fall due for a period of at least 12 months from the date of signing of these accounts. The review of our financial position, reserves levels and future plans gives Trustees confidence the charity remains a going concern for the foreseeable future.

Statement of trustees’ responsibilities

The trustees (who are also the directors of Hull and East Riding Citizens Advice Bureau Limited for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to:

° select suitable accounting policies and then apply them consistently; ° observe the methods and principles in the Charity SORP; . make judgements and estimates that are reasonable and prudent;

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Hull and East Riding Citizens Advice Bureau Limited

Report of the Trustees for the year ended 31st March 2021

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities,

In so far as the trustees are aware:

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website.

Auditors

The auditors, Smailes Goldie Chartered Accountants, will be proposed for re-appointment at the forthcoming Annual Genera! Meeting. The auditors will be subject to a tender process in the upcoming year.

Approved by order of the board of trustees on 8" November 2021 and signed on its behalf by:

Mrs T Wharvell Chair of Trustees

12

Report of the Independent Auditors to the Members of Hull and East Riding Citizens Advice Bureau Limited

Opinion

We have audited the financial statements of Hull and East Riding Citizens Advice Bureau Limited (the ‘charitable company’) for the year ended 31st March 2021 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’.

Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethica! Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

13

Report of the Independent Auditors to the Members of Hull and East Riding Citizens Advice Bureau Limited

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

Responsibilities of trustees

As explained more fully in the Statement of Trustees Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

in preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which the audit was considered capable of detecting irregularities including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was focused on specific laws and regulations which we considered may have a direct material effect on the charity or the operations of the charitable company, including the Companies Act 2006, the Charities Act 2011, data protection, anti-bribery, employment and health and safety legislation. An understanding of these laws and regulations and the extent of compliance was obtained through discussion with management and inspecting legal and regulatory correspondence.

14

Report of the Independent Auditors to the Members of Hull and East Riding Citizens Advice Bureau Limited

Our responsibilities for the audit of the financial statements (continued)

We assessed the susceptibility of the charitable company's financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by making enquiries of management and considering the internal controls in place to mitigate risks of fraud and non-compliance with laws and regulations.

To address the risk of fraud through management bias and override of controls, we performed analytical procedures to identify any unusual or unexpected relationships; tested journal entries to identify unusual transactions; assessed whether judgements and assumptions made in determining the accounting estimates were indicative of potential bias; and investigated the rationale behind significant or unusual transactions.

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to agreeing charity disclosures to underlying supporting documentation; reading the minutes of meetings of those charged with governance; enquiring of management as to actual and potential litigation | advisors.and claims; and reviewing correspondence with HMRC, relevant regulators and the charitable company's legal

Due to the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission, or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors’ report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

James Sharpley FCA (Senior Statutory Auditor) for and on behalf of Smailes Goldie Chartered Accountants Statutory Auditor Regent's Court Princess Street Hull East Yorkshire HU2 8BA

8th November 2021

15

Hull and East Riding Citizens Advice Bureau Limited

STATEMENT OF FINANCIAL ACTIVITIES YEAR ENDED 31 MARCH 2021 (INCLUDING INCOME AND EXPENDITURE ACCOUNT)

Unrestricted Restricted Total
Funds Funds__ Total 2021 2020
Note £ £ £ £
Income and endowments from:
Donations & legacies 3 51,680 - 51,680 56,711
Charitable activities 4 1,658,293 1,513,216 3,171,509 3,137,615
Investment income 5 251 - 251 411
Other income 6 3,029 - 3,029 5,517
TOTAL INCOME 1,713,253 1,513,216 3,226,469 3,200,254
EXPENDITURE ON
Charitable activities
Adviceand Information 7 1,551,425 1,459,904 3,011,329 2,977,211
TOTAL EXPENDITURE 1,551,425 1,459,904 3,011,329 2,977,211
NET INCOME/(EXPENDITURE) 161,828 53,312 215,140 223,043
Transfers Between Funds 43,956 (43,956) - -
NETMOVEMENT IN FUNDS 205,784 9,356 215,140 223,043
Reconciliation ofFunds
Funds brought forward at 1 April 2020 705,885 148,600 854,485 631,442
Fundscarriedforward31March2021 911,669 157,956 1,069,625 854,485

A comparative Statement of Financial Activites is found in Note 2

All of the Charity's activities derive from continuing operations during the above two periods.

16

Hull and East Riding Citizens Advice Bureau Limited

BALANCE SHEET

AS AT 31 MARCH 2021

----- Start of picture text -----
||||||||||| |---|---|---|---|---|---|---|---|---|---| |2021|2020| |note|£|£| |FIXED|ASSETS| |Tangible Assets|12|2,027|18,165| |CURRENT|ASSETS| |Debtors|13|165,186|211,701| |Cash|at bank|and|in|hand|1,070,492|873,239| |1,235,678|1,084,940| |CREDITORS:|Amounts|falling|due|within|one|year|14|(168,580)|(208,620)| |NET CURRENT ASSETS|1,067,098|876,320| |TOTAL ASSETS|LESS CURRENT|LIABILITIES|1,069,625|894,485| |Provisions|for|liabilities|15|-|(40,000)| |TOTAL|NET ASSETS|1,069,625|854,485| |FUNDS| |Restricted|income|funds|157,956|148,600| |Designated|funds|-|-| |Unrestricted|funds|911,669|705,885| |TOTAL FUNDS|1,069,625|854,485|

----- End of picture text -----

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime. They were approved by the Trustees, and authorised for issue on 8th November 2021 and signed on their behalf by

J

Mrs T Wharvell (Chair of Trustees)

Company Registration Number: 05141612 (England & Wales)

17

Hull and East Riding Citizens Advice Bureau Limited

STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2021

2021 2020
note £ £
Cashflows from operating activities
Net income/(Expenditure) forthe period 215,140 223,043
Adjusted for:
Depreciation charge 12 15,638 15,638
Investment income 5 (251) (411)
Decrease/(increase) in debtors 13 46,515 (62,165)
(Decrease)/increase in creditors 1415 (80,040) 24,774
Netcash flowsfrom operating activities 197,002 200,879
Cash flows from investing activities
Interest receivable and similar income 5 251 411
Purchase oftangible fixed assets 12 - -
Net cash flows from investing activities 251 411
Net increase/(decrease) in cash and cash equivalents 197,253 201,290
Cash and cash equivalents at 1 April 2020 873,239 671,949
Cashandcashequivalentsat31March2021 20 1,070,492 873,239

All of the cash flows are derived from continuing operations during the above two periods.

There is no debt in the company and therefore no reconciliation of Net Debt is provided.

18

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

1. Accounting Policies

Basis of preparation

The financial statements of the charitable company, which is a public benefit entity under FRS 102, | have been prepared in accordance with the Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015)’, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland’ and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Going concern

There are no material uncertainties about the charity's ability to continue as a going concern.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds and any performance conditions have been met, it is probable that the income will be received and the amount can be measured reliably.

Income from government and other grants, whether capital or revenue, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

Income received in advance of the delivery of specific deliverables is deferred until the criteria for income recognition are met.

The value of services provided by volunteers are not included.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Allocation and apportionment of costs

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

All costs are allocated between the expenditure categories of the Statement of Financial Activities on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly and general costs are apportioned on an appropriate basis e.g. per capita or estimated usage.

Governance costs include those costs associated with meeting the constitutional and statutory requirements of the charity and include audit fees and accounting costs

19

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Tangible fixed assets

Tangible fixed assets are stated at cost (or deemed cost) or valuation less accumulated depreciation and accumulated impairment losses. Cost includes costs directly attributable to making the asset capable of operating as intended. Individual fixed assets costing £1,000 or more are capitalised at cost.

Depreciation is provided on all tangible fixed assets, at rates calculated to write off the cost, less estimated residual value, of each asset on a systematic basis over its expected useful life as follows:

Plant and machinery etc

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Hire purchase and leasing commitments

Rentals paid under operating leases are charged to the Statement of Financial Activities on a straight line basis over the period of the lease.

Pension costs and other post-retirement benefits

When employees have rendered service to the company, short term employee benefits and termination benefits to which the employees are entitled are recognised at the undiscounted amount expected to be paid in exchange for that service.

The company operated a defined contribution plan for the benefit of its employees. Contributions are expensed as they become payable.

Donated goods

Gift in kind donations are valued using the current market value of the donated services

Debtors and creditors receivable / payable within one year

Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impairment are recognised in expenditure.

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Impairment

Assets not measured at fair value are reviewed for any indication that the asset may be impaired at each balance sheet date. If such indication exists, the recoverable amount of the asset, or the asset's cash generating unit, is estimated and compared to the carrying amount. Where the carrying amount exceeds its recoverable amount, an impairment loss is recognised in the statement of financial activities unless the asset is carried at a revalued amount where the impairment loss is a revaluation decrease.

Financial instruments

Classification

Financial assets and financial liabilities are recognised when the charity becomes a contractual provisions of the instrument.

party to the

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the Charity after deducting all of its liabilities.

Recognition and measurement

All financial assets and liabilities are initially measured at transaction price (including transaction costs), except for those financial assets classified as at fair value through profit or loss, which are initially measured at fair value (which is normally the transaction price excluding transaction costs), unless the arrangement constitutes a financing transaction. If an arrangement constitutes a financing transaction, the financial asset or financial liability is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument.

Financial assets and liabilities are only offset in the statement of financial position when, and only when there exists a legally enforceable right to set off the recognised amounts and the Charity intends either to settle on a net basis, or to realise the asset and settle the liability simultaneously.

Financial assets are derecognised when and only when a) the contractual rights to the cash flows from the financial asset expire or are settled, b) the Charity transfers to another party substantially all of the risks and rewards of ownership of the financial asset, or c) the Charity, despite having retained some, but not all, significant risks and rewards of ownership, has transferred control of the asset to another party.

Financial liabilities are derecognised only when the obligation specified in the contract is discharged, cancelled or expires.

|

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

  1. Comparative Statement of Financial Activities Year Ended 31 March 2020 (Including Income And Expenditure Account)
Unrestricted Restricted
Funds Funds Total 2020
£ £ £
Income and endowments from:
Donations & legacies 51,711 5,000 56,711
Charitable activities 890,031 2,247,584 3,137,615
Investments 411 - 411
Other Income 5,017 500 5,517
TOTALINCOMINGRESOURCES 947,170 2,253,084 3,200,254
RESOURCES EXPENDED >
Charitable activities
Advice and Information 771,194 2,206,017 2,977,211
TOTAL RESOURCES EXPENDED 771,194 2,206,017 2,977,211
NET INCOME/(EXPENDITURE) 175,976 47,067 223,043
Transfers between funds 8,748 (8,748) -
NETMOVEMENT INFUNDS 184,724 38,319 223,043
Reconciliation ofFunds
Funds brought forward at 1 April 2019 521,161 110,281 631,442
Fundscarriedforward31March2020 705,885 148,600 854,485

22

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

3. Income from Donations and Legacies

Unrestricted Total
Funds__ __Restricted 2021 Total 2020
Donations £
51,680		 £
z		 £
51,680		 E
56,711
Total 51,680 - 51,680 56,711

Included within donations are gift in kind services totalling £50,000 (2020: £50,000).

4, Income from Charitable Activity

Advice & Information Services:
Unrestricted Restricted Total
Funds Funds 2021 Total 2020
Funder £ £ £ £
CCG- Social Prescribing 523,004 - 523,004 515,190
CitizensAdvice - BEIS - 18,146 18,146 .
Citizens Advice - Broadband - - - 1,500
Citizens Advice - Energy projects ~ 11,520 11,520 16,728
CitizensAdvice - Help to Claim - 496,140 496,140 480,068
CitizensAdvice - MoneyAdvice Service 604,513 19,691 624,204 587,731
Citizens Advice - Pension Wise - 490,856 490,856 515,966
East Riding Armed Forces Forum - 18,750 18,750 6,250
East Riding ofYorkshire Council - East
Riding Specialists 280,776 - 280,776 300,800
Hull Armed Forces Forum - 36,000 36,000 35,549
Hull City Council - General Advice Service 250,000 - 250,000 250,000
HumberLearning Consortium - 40,471 40,471 35,363
National lottery - Help Through Crisis - 159,749 159,749 148,536
National lottery - Reaching Communities - 88,940 88,940 90,861
Pocklington Town Council - 1,500 1,500 1,500
Screwfix - 5,000 5,000 -
Stamp Jackson Proctor - Hospital Outreach - 30,700 30,700 29,678
Withernsea Big Local - 22,927 22,927 28,620
YourConsortium - 72,826 72,826 93,275
Total 1,658,293 1,513,216 3,171,509 3,137,615

23

Hull and East Riding Citizens Advice Bureau Limited

| | |

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

----- Start of picture text -----
|||||||||||| |---|---|---|---|---|---|---|---|---|---|---| |5.|Investment|Income| |Unrestricted|Restricted| |Funds|Funds|Total|2021|Total|2020| |£|£|£|£| |Interest|receivable|on|bank|deposits|251|-|251|411| |iS|Se| |Total|251|-|251|411| |6.|Other|Income| |Unrestricted|Restricted| |Funds|Funds|Total|2021|Total|2020| |£|£|£|£| |Other|Income|3,029|-|3,029|5,517| |Total|3,029|-|3,029|5,517| |7.|Resources|Expended| |Unrestricted|Restricted| |Funds|Funds|Total|2021|Total|2020| |Advice|&|information|services:|£|£|£|£| |Direct|costs|1,528,789|1,348,938|2,877,727|2,860,764| |Allocated|Support|Costs|(see|note|7b)|19,771|108,122|127,893|110,467| |Governance|Costs|2,865|2,844|5,709|5,980| |Total|Resources|Expended|1,551,425|1,459,904|3,011,329|2,977,211| |7b.|Support|Costs|Staff|Costs|Other|Costs|Total|2021|Total|2020| |£|£|£|£| |Allocated|Support|Costs|107,504|20,389|127,893|110,467|

----- End of picture text -----

8. Net incoming/outgoing resources

Net incoming resources for the year include:

----- Start of picture text -----
|||||| |---|---|---|---|---| |2021|2020| |£|£| |Staff|Pension|contributions|37,704|29,449| |Operating|Leases|110,135|108,295| |Depreciation|15,638|15,638| |Audit fees|5,696|6,240|

----- End of picture text -----

24

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

9. Trustees remuneration and expenses

Throughout this year and the prior year no Trustees, nor any persons connected with them: - received any benefits in kind

There were no travel expenses paid to trustees during the year (2020: £nil).

10. Staff Costs

Staff costs during the year were:

Staff costscosts during the year were:were:
2021 2020
£ £
Wagesand salaries 1,986,637 1,832,564
Social security costs 158,857 141,250
Pension costs 37,704 29,449
2,183,198 2,003,263

The average number of employees during the year was

2021 2020
No. No.
Management 4 6
Advice and advocacy 71 69
Admin & support 23 21
Total 98 96

0 employees received emoluments of between £60,000 - £70000 during the year. (2020- 1 employee)

1 employees received emoluments of between £70,000 - £80000 during the year. (2020- 0 employees)

The total emoluments received by key management personnel were £162,013 (2020: £200,032).

11. Taxation

No tax was charged in the year (2020 - £nil)

25

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

12. Tangible Fixed Assets

Freehold Plant &
Property Machinery Total
Cost
At 1 April 2020 1 246,657 246,658
Additions ee
At 31 March 2021 4 246,657 246,658
Depreciation
At 1 April 2020 - 228,493 228,493
charge forthe year - 15,638 15,638
At 31 March 2021 - 244,131 244,131
Net Book Value
At 1 April 2020 4 18,164 18,165
At 31 March 2021 1 2,526 2,527
13. Debtors 2021 2020
£ £
Trade Debtors 140,012 164,242
Accrued Income 7,778 37,160
Prepayments 16,477 10,299
Other Debtors 919 -
Total 165,186 211,701
14. Creditors 2021 2020
£ £
Trade Creditors 10,442 41,050
Taxation & social security 40,815 36,790
Accruals 61,365 47,499
Deferred Income 37,476 54,409
Other Creditors 18,482 28,872
Total 168,580 208,620

26

|

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

2020
15. Provisions for liabilties £
Amount broughtforward 1April 2020 40,000
additions in the period -
amounts charged in the period (40,000)
unused amounts reversed -
Amount carried forward at 31 March 2021 _

Provision for the replacement of IT equipment approved by the Trustees. Expended in 20/21

16. Commitments Under Operating Leases

Total future minimum lease payments under non-cancellable operating leases are as follows:

2021 2020
£ £
Land & buildings
Within 1 year 33,400 33,400
Total 33,400 33,400

17. Charity status

The Charity is a Charity limited by guarantee and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the Charity in the event of liquidation.

27

Hull and East Riding Citizens Advice Bureau Limited NOTES TO THE FINANCIAL STATEMENTS

18. Funds Restated
Balance
1_—		 Incoming Outgoing Balance 31
April 2020 Resources Resources’ Transfers March 2021
£ £ £ £ £
Unrestricted funds:
General Funds 705,885 1,713,253 (1,551,425) 43,956 911,669
Designated Funds - - - - -
Pension reserve - - - . -
Total unrestrictedfunds 705,885 1,713,253 (1,551,425) 43,956 911,669
Restricted Funds:
CCG- Social Prescribing 6,265 - - (6,265) -
Citizens Advice - BEIS - 18,146 - - 18,146
CitizensAdvice - Bureau Grant 6,271 - - (6,271) -
Citizens Advice - Energy projects - 11,520 (11,520) - -
Citizens Advice - Help to Claim - 496,140 (496,140) - -
Citizens Advice - MoneyAdvice
Service - 19,691 (19,691) : -
CitizensAdvice - Pension Wise - 490,856 (490,856) - .
Cliend funds 5,350 - (5,350) : -
East Riding Armed Forces Forum 4,516 18,750 (23,266) - .
Fixed Asset Fund 16,209 - (14,348) - 1,861
Hull Armed Forces Forum - 36,000 (36,000) - -
Hull City Council - General Advice
Service 31,420 - : (31,420) -
HumberLearning Consortium - 40,471 (40,471) - .
Jane Powell Legacy 10,581 - (1,187) - 9,394
National lottery - Help Through
Crisis 9,496 159,749 (128,091) - 41,154
National lottery - Reaching
Communities 46,937 88,940 (61,167) - 74,710
Pocktington Town Council - 1,500 (1,500) - -
Screwfix - 5,000 (2,800) . 2,200
Stamp Jackson Proctor - Hospital
Outreach - 30,700 (30,700) - -
Withernsea Big Local 11,555 22,927 (23,991) - 10,491
YourConsortium - 72,826 (72,826) - -
Total restricted funds 148,600 1,513,216 (1,459,904) (43,956) 157,956
Totalfunds 854,485 —3,226,469 (3,011,329) : 1,069,625

28

Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

18. Funds (Prior year comparative)

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||||||||||| |---|---|---|---|---|---|---|---|---|---| |Balance|1|=‘|Incoming|Outgoing|Balance|31| |April|2019|Resources|Resources’|Transfers|March|2020| |£|£|£|£|£| |Unrestricted|funds:| |General|Funds|511,426|947,170|(761,459)|8,748|705,885| |Designated|Funds|9,735|-|(9,735)|-|-| |Total|unrestricted|funds|521,161|947,170|(771,194)|8,748|705,885| |Restricted|Funds:| |CCG|-|Social|Prescribing|29,717|515,190|(538,642)|.|6,265| |Citizens Advice|-|Bureau|Grant|6,271|-|-|-|6,271| |Citizens|Advice|-|Energy|projects|-|16,728|(7,980)|(8,748)|-| |Citizens Advice|-|Help|to|Claim|.|480,068|(480,068)|-|-| |Citizens Advice|-|Pension|Wise|3,730|515,966|(519,696)|-|-| |Client funds|-|5,500|(150)|-|5,350| |East|Riding|Armed|Forces|Forum|-|6,250|(1,734)|-|4,516| |Fixed|Asset|Fund|30,557|-|(14,348)|.|16,209| |Hull Armed|Forces|Forum|-|35,549|(35,549)|-|-| |Hull|City Council|-|General|Advice| |Service|19,050|250,000|(237,630)|.|31,420| |Humber Learning|Consortium|-|35,363|(35,363)|-|-| |Jane|Powell|Legacy|13,621|:|(3,040)|-|10,581| |National|lottery|-|Help|Through| |Crisis|7,335|148,536|(146,375)|-|9,496| |National|lottery|-|Reaching| |Communities|-|90,861|(43,924)|-|46,937| |Pocklington|Town|Council|-|1,500|(1,500)|-|-| |Stamp|Jackson|Proctor|-|Hospital| |Outreach|-|29,678|(29,678)|-|-| |Withernsea|Big|Local|-|28,620|(17,065)|-|11,555| |Your Consortium|-|93,275|(93,275)|-|-| |Total|restricted|funds|110,281|2,253,084|(2,206,017)|(8,748)|148,600| |Total funds funds|631,442|(3,200,254|(2,977,211)|-|854,485|

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Total funds funds

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Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

18. Funds (continued)

The specific purposes for which the funds are to be applied are as follows:

DESIGNATED FUNDS:

There are no designated funds balance taken from the general funds of the charity:

RESTRICTED FUNDS:

CCG- Social Prescribing

Social Prescribing is a service funded by Hull NHS Clinical Commissioning Group which aims to help people manage their health better and improve their wellbeing by providing advice and supporting them to access local community groups and services.

Citizens Advice - BEIS

Funding to cover transitioning to new ways of working to accommodate remote working during and post Covid

Citizens Advice - Bureau Grant

A grant provided by Citizens Advice to enable the Trustee Board to obtain professional advice in relation to TUPE and Pension Liability

Citizens Advice - Energy projects

Energy Project funding is for one-to-one energy advice (Energy Best Deal Extra).

Citizens Advice - Help to Claim

Help to Claim is funded by the Department for Work and Pensions via Citizens Advice National. It is a project to help Universal support claimants with the initial claims process.

Citizens Advice - Pension Wise

Pension Wise is funded by the Money Advice and Pension Service via Citizens Advice National to provide guidance to over 50's on the new government pension options made available from April 2015. This service is provided across Hull, East Riding, Scunthorpe and Grimsby.

Client funds

Funds given specifically for client need such as household appliances or furniture

East Riding Armed Forces

Armed Forces East Riding is funded by the East Riding of Yorkshire Council to provide a specialist advice service to serving personnel, veterans and their families in the East Riding area.

Fixed Asset Fund

The fixed asset fund is a provision from within the Social Prescribing fund which is to fund the development and deployment of an online client portal in order to assist with the delivery of the Social Prescribing project.

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Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Hull Armed Forces

Armed Forces Hull is funded by the Hull Military Covenant to provide a specialist advice service to serving personnel, veterans and their families in the Hull area.

Hull City Council - General Advice Service

A fund to deliver generalist advice services from the Wilson Centre

Humber Learning Consortium

Part of the Building Better Opportunities programme, this fund delivers financial inclusion advice to clients referred from Key Workers in Hull and the East Riding

Jane Powell Legacy

A legacy fund received during 2017 and is restricted to be used at one specific branch.

National Lottery - Breakthrough - Help Through Crisis

Breakthrough - Help through Crisis is a partnership project across Hull and the East Riding aimed at identifying and advising people at immediate risk of crisis and providing support towards a more stable future. The project is funded by Big Lottery over five years.

National lottery - Reaching Communites - Community Connect

Community Connect is a project funded by the National Lottery Community Fund. Community Connect works within communities providing advice, support and information on the issues that matter to them, with the overall aim of reducing financial and digital exclusion and empowering residents to help themselves.

Pocklington Town Council

A donation to support an outreach advice service in the Pocklington Area

Screwfix

A grant from the Screfix foundation for repairs and maintenance

Stamp Jackson Proctor - Hospital Outreach

Stamp Jackson Procter Solicitors fund a hospital outreach to provide weekly advice surgeries in Hull Royal Infirmary and Castle Hill Hospital. The service is for patients and their families who have suffered traumatic, life changing illnesses or accidents.

Withernsea Big Local

The provision of advice based in Withernsea and to support the recruitment and training of up to 5 local volunteers to a Level 2 advice qualification.

Your Consortium

Part of the Building Better Opportunities programme, this fund provides Keyworker support delivers advice to residents in the East Riding

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Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

19. Analysis of Net Assets Between Funds

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|||||||||| |---|---|---|---|---|---|---|---|---| |Tangible|fixed|Total|funds| |assets|Current|assets|Current|Liabilities|2021| |Unrestricted|666|928,765|(17,762)|911,669| |Designated|-|é|a|Pe| |Restricted|1,861|306,913|(150,818)|157,956| |Total|2,527|1,235,678|(168,580)|1,069,625| |Tangible|fixed|Total|funds| |assets|Current|assets|Current|Liabilities|2020| |Unrestricted|1,956|773,602|(69,673)|705,885| |Designated|-|-|-| |Restricted|16,209|311,338|(178,947)|148,600| |Total|18,165|1,084,940|(248,620)|854,485| |20.|Analysis|of Cash|and|Cash|Equivalents| |At|1|April|2020|cashflow|at|31|March|2021| |Cash|at|bank and|in|hand|873,239|197,253|1,070,492| |Total|873,239|197,253|1,070,492| |At|1|April|2019|cashflow|at|31|March|2020| |Cash|at bank and|in|hand|671,949|201,290|873,239| |Total|671,949|201,290|873,239| |21.|Financial|instruments| |2021|2020| |£|£| |Categorisation|of financial|instruments| |Financial|assets|that|are|debt| |instruments|measured|at|amortised|1,219,201|1,074,641| |cost| |Financial|liabilities|measured|at| |RIERIREE BEE|131,104|154,211| |Financial|liabilities at fair value through|0|40,000| |income|or expenditure|

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Financial assets that are debt instruments measured at amortised cost consist of cash, trade and other debtors and accrued income.

Financial liabilities measured at amortised cost consist of trade & other creditors and accruals

Financial liabilities measured at fair value consist of provisions.

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Hull and East Riding Citizens Advice Bureau Limited

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

22. Related Party Transactions

There were no related party transactions during the year (2020 - £nil)

23. Ultimate Controlling Party

In the opinion of the trustees, no one party controls the company.

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