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2021-03-31-accounts

orfolk 2020- 2021 Annual Report & Accounts li.

952 people accessed our services

510

Children have been supported

217

New referrals were received

Contents

About Us Page 3 Chair’s Report Page 4 Meet Our Patrons Page 5 Chief Executive’s Report Page 6 Service Manager’s Report Page 7 Achievements Page 8 Impact Page 9 Strategic Review Page 10 Danielle's Story Page 11 Lauren’s Story Page 12 Sophie’s Story Page 13 Volunteering with Home-Start Norfolk Page 14 Meet Our Volunteers Page 15 Development Manager’s Report Page 16

Financial Statements Page 17 Charity / Company Information Page 19 Trustees’ report (incorporating the directors’ report) Page 20 Independent examiner’s report Page 27 Statement of financial activities Page 28 Balance sheet Page 29 Notes to the financial statements Page 30

Thank You’s Page 43

I would not have been able to get through lockdown without the support from Home-Start Norfolk

About Us

Home-Start Norfolk is a countywide charity, supporting families with young children aged 0 – 5 across Norfolk who are facing challenging times. The unique service that Home-Start Norfolk delivers is achieved by a team of trained and experienced volunteers and professional staff providing regular emotional and practical support with families either face-to-face in the family home or remotely.

During the last year, Home-Start Norfolk received 217 new referrals and provided vital support to 250 families, including 510 children. Our service enables parents to grow in confidence, empowering them to make positive changes, strengthening relationships with their children, and widening their links with the local community. We focus on the early years, which are most impactful on determining a child’s outcomes in later life, where a parent’s ability to give their children the best start is so important.

There is a wealth of evidence to support the benefits of early intervention in children’s lives. By supporting parents during those crucial early years Home-Start’s work addresses issues early to prevent enduring problems from developing and avoiding a crisis that requires costly statutory interventions later in life.

Our Vision

Every parent has the support they need to give their children the best start in life .

To empower parents to develop the knowledge, skills, and resilience to enable their children to

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Our Values
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We offer families a choice – we are a non-statutory organisation. Families choose to access our support and volunteers choose to put themselves forward to support services. We work in partnership – with each other, with families and with other agencies, to extend the

We work in a spirit of openness, encouragement and enjoyment . We promote positive steps

We are flexible and responsive to the needs of families . We recognise that every family has

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changing needs.
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Chair's Report

Just four years ago five small Home-Start charities operated across Norfolk, each brought their unique Home-Start model of peer volunteer parenting support to their local Norfolk communities. Whilst the charities raised some unrestricted income, the core service was built on partnership funding through local authorities. In 2017 the external pressures impacted these partnerships and the reluctant withdrawal of statutory support forced a merger under which Home-Start Norfolk was formed.

92%

Of parents felt less isolated after receiving support

83%

reported an improvement in their mental health & wellbeing

Our merged charity was driven to look elsewhere for the funding we needed to meet our charitable mission and continue supporting Norfolk families. Whilst we have worked hard to maintain our public benefit our accounts over this period demonstrate the scale of this challenge. Under new executive leadership 2020-21 saw the first phase of implementation against a revised strategy which aims to maintain a valuable county wide Home-Start service across Norfolk, whilst balancing income and expenditure over the short, medium and longer term.

Our survival over recent years has been down to our success in engaging the support of grant making bodies, most notably over a six-year period, the National Lottery. Our trustees recognise the need to diversify income and are delighted to have launched our partnership with the Norfolk Early Childhood and Family Service this year.Our re-structured workforce represents what we believe to be a minimum footprint to ensure a core Home-Start service across our Norfolk communities. We recognise that a significant challenge remains to ensure we can bring in sufficient income to sustain this public benefit.

Longer term we have ambitious plans to increase our unrestricted income but we recognise that this will take time. Our priority over the coming years will be to seek out the medium-term partnerships that will build a shared understanding of our impact. These partnerships will be vital if we are to ensure that such an important and embedded community resource as Home-Start Norfolk is not lost.

On a personal note, I would like to thank everybody involved with Home-Start Norfolk, as it’s your continued support that allows lives to be transformed. As I start my journey as Chair, I am excited by the challenges we face and look forward to working collectively to build a sustainable offering. We are always looking to develop as a Board of Trustees, with a recent skills audit reinforcing skillsets within HR as a priority focus areas we are looking to recruit in.

Niall McClelland, Chair

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Meet Our Patrons

I’m in awe of the work Home-Start Norfolk delivers to local families, and never more has that support been more keenly needed than today. Home-Start’s team of volunteers and staff have continued to show extraordinary dedication and determination in providing emotional and practical support to countless young families this last year - a year like no other.

Sadly, more and more families are turning to Home-Start as the need for support around parental mental health, isolation and loneliness and

childhood development increases sharply. I thank you all most profoundly for the invaluable, compassionate, indeed life-changing work you carry out. I am proud beyond measure to be Patron of an organisation that makes such a fundamental difference to children right across our precious county.

The Lady Dannatt MBE, HM Lord-Lieutenant of Norfolk

As tough as things have been (and still are) I’m absolutely blown away how Home-Start Norfolk has risen to the challenge, adapting to address the added impact of Covid on families and young children.

The fact that I do this from afar is testament to the power of its success: using social media to give vital information, advice, practical support by delivering food parcels, activity and care packs, reaching struggling families by phone, text or online - giving emotional support to isolated parents struggling to manage their mental health.

Home-Start Norfolk’s #Givealittlelove partnership is just one example of how the charity’s great work has also resulted in greater recognition and support . All achieved whilst Home-Start Norfolk’s team and wonderful volunteers navigate their own personal trials and tribulations during these tough times, which makes you all even more heroic in my eyes. Trisha Goddard

I was delighted to be asked to become a Patron for Home-Start Norfolk when I announced my intention to retire as a Trustee. I took up a Trustee role around sixteen years ago, shortly after my retirement as a First School Deputy Headteacher, having first-hand knowledge of how Home-Start’s model made a difference to families that I worked with.

I am pleased to continue my involvement as a Patron and continue to supp ort them as a Fundraising Volunteer, raising vital funds to continue their brilliant work. Ann Keable

As we start to move from pandemic to endemic, with furlough over and the schools & society in general mostly open again there is so much recovery to be done, so much damage done that needs to be mended – the pressure on Home-Start to provide help to families with young children is more acute than ever . The staff and volunteers are really, really good at this, but need more resources to deal with the ever-increasing workload. Clare, Lady Agnew DL

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Chief Executive's Report

Our charity exists to ensure that every parent has the support they need to give their children the best start in life. Even in the best of times, parenting can feel lonely and isolating. Post Covid the challenge for Home-Start Norfolk is to work even harder to ensure that no parent feels alone whilst raising their children.

This financial year brought a series of unprecedented challenges, not least of which the fact that our unique service intervention; that of volunteers supporting families in their own homes, became impossible to deliver for long periods of lockdown. Despite the challenges posed by Covid we facilitated peer volunteer matches for 174 Norfolk families, virtual, home visiting and a mix of the two. In addition, 37 families with more complex needs received direct support from one of our Family Support co-ordinators. 96% of these families reporting an improvement in their parenting skills is a testimony of the efficacy of the Home-Start model.

Whilst the families who engage with us understand our value, we do know that we have work to do in better demonstrating our impact across the Norfolk health and social care system. We are actively building the strategic learning partnerships which will better inform the way in which our charity can add value across our vital statutory services. To this end April 2020 saw the launch of our partnership with the Early Childhood Family Service for Norfolk. Despite the obvious difficulties at launch we were very pleased to bring the Home-Start mission alongside statutory early intervention for children aged 0 – 5 across the county.

Significantly this year we have undertaken a fundamental re-structure of our workforce. The primary objective was to ensure a dedicated presence across each of our seven local authorities, centralising our management and organisational support infra-structure, whilst ensuring that we are truly embedded and able to reflect and respond to the needs of our diverse local communities.

Not one day of furlough payment was claimed by Home-Start Norfolk through the Covid crisis and I want to use this opportunity to reflect the deep respect I have for our volunteer, staff and trustee workforce. They are all making a pro-active contribution to the development of our nurturing culture, reflecting an organisation that is committed to creating a working environment which reflects the nurturing attachment we want for every Norfolk child

Daniel Williams, Chief Executive.

"I cannot stress enough how great my volunteer has been, she is like a second Mum, she just understands me " Supported parent

Service Manager's Report

Our service was tested like never before this year and I am proud of the response of our volunteers and staff in ensuring we continued to support families by adapting our service as quickly as possible. Many of whom did this whilst working and home schooling. Thank you.

When in national lockdown we moved to a telephone befriending model of support, with volunteers checking in with families weekly. Our staff continued to make contact with families and review support by phone also. Where needed we delivered food parcels or arranged food bank vouchers, we also provided home learning resources and applied to BBC Children in Need’s Emergency Essential fund to support families with white goods and furniture. Through donations we were able to develop our own hardship fund from which we provided families with a range of support; a self-help book to support parental mental health, a basic mobile phone so a family could stay in touch with their extended family and support to clear a garden so children could access a safe outside play space.

Safeguarding our staff, volunteers and families has been managed through a robust Covid 19 risk assessment, reviewed weekly, and has been fundamental in enabling us to be one of the first Home-Starts in the country to return to face to face visits in family’s homes. As lockdown restrictions eased the referrals for support have increased dramatically and we are working to meet demand for early intervention support, alongside our partners at the Early Childhood Family Service.

The volunteer response to the pandemic has been truly amazing, and the development of online training has led to a steep rise in recruitment. With current courses over-subscribed and the ability to target recruitment to meet need across specific areas of the county, we will retain this model for volunteer recruitment, training, ongoing support and development.

The pandemic, whilst devastating for far too many families, has highlighted once again that most humans are full of human kindness. Margaret Harrison, who founded the Home-Start movement, developing the peer-to-peer model; parent to parent, carer to carer, volunteer to family, is testament to that.

Natalie Spurdens, Services Manager.

“An organisation like Home-Start Norfolk is a lifesaver, especially when you have not got a good network of extended family.” [Supported parent]

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Achievements
During the year 2020-21 Home-Start Norfolk supported 250 familie s, including
510 children , comprising of:
174 families matched with a volunteer providing home-visiting or
remote support
37 families receiving intensive support from a Family Support Worker
39 families attending infant massage classes (face-to-face or online)
A total of 952 people accessed our services.
Referral Information
ECFS /Children's Centre 57
Health Visitor 51
Self Referral 29
217
Social Care
22
new referrals were
Other Health Services
19
received during the year
Other Family Support Services 16
Schools 11
Other community Orgs 7
South Norfolk
Other 5 5%
Norwich Breckland
23% 14%
You are so excellent at what
Broadland
North Norfolk
you do - brilliant service 13%
7%
thanks so much
Family Support Practitioner (East)
Kings Lynn
Great Yarmouth
18%
20%
Volunteer Statistics
During the year 149 trained volunteers were available, with 118 supporting at least
1 family during the year. 41 new volunteers completed their preparation training
during the year.
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Impact

Home-Start Norfolk works with families facing a range of different challenges. The graph below shows the primary needs identified at a family’s initial assessment.

75%

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50%
25%
0%
Parenting Children's early Children's Parent’s Isolation Parent’s
skills learning and mental health mental health and Self Esteem
development and wellbeing and wellbeing lonliness
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The graph below shows the percentage who reported an improvement in needs following Home-Start Norfolk’s support this year.

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following Home-Start Norfolk’s support this year.
Household & Financial Management
Coping With Stress
Isolation & Loneliness
Parent’s physical health and wellbeing
Parent’s mental health and wellbeing
Children's physical health and wellbeing
Children's mental health and wellbeing
Children's early learning and development
Parenting skills
0% 25% 50% 75% 100%
Referred families across Norfolk
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I can’t put into words how much help you have been and how much support you have given me, you have been amazing,

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Strategic Review

Home-Start Norfolk reviewed and refreshed its 2020 – 23 strategy in October 2020, following a strategic review session that focused on the sustainability of the charity. This will enable the Trustees and Senior Team to focus on addressing the needs of Norfolk families and strengthening the charity for the future. Our approach focuses on four strategic priorities underpinned by eight objectives. These objectives form the basis of our business plan for 2021 – 22.

92%

of parents reported an improvement in their children's mental health & wellbeing after receiving support

1. Service delivery and impact

We will continue to review the way in which our service is managed and delivered across the county, holding the unique experience for both family and volunteer at its core. Where necessary we will develop new services, which will support both access to and the effectiveness of our core charitable offer.

Objective 1 – Service delivery : To continue to deliver and develop support that empowers Norfolk parents to provide nurturing environments, championing our unique volunteer led approach.

Objective 2 – Service impact : To build a shared understanding of the outcomes and impact of our work, using the learning to continue to improve services and communicate their value.

2. Brand awareness and development

96%

Of parents felt their parenting skills had improved following help of their volunteer

We will develop our relationship with the Home-Start UK Federation, utilising the combined power of our brand both locally and nationally to highlight the impact of our work. Sharing our learning and experience we will seek to build effective partnerships which will support the development and delivery of our work.

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3. Consolidating & diversifying our income

In order to remain independent and true to our vision a nd mission we will build long term and sustainable unrestricted revenue income t o be used for the benefit of Norfolk families. We will develop the cultures, systems a nd processes necessary to achieve this.

Objective 5 – Income consolidation: To consolidate our existing income by maintaining and securing funding to underpin our core se rvices.

Objective 6 – Income diversification: To develop a balanc ed mix of income, including the development of unrestricted sources, to ensure long- term sustainability and self-determination.

4. Developing our capacity

We will invest in our organisation; living the values, developing beha viours, building a culture and environment which will engage and retain the v olunteers and staff we need to ensure the delivery of our strategic vision and miss ion.

Objective 7 – Investing in our people: To invest in the development of our staff, volunteers and trustees to ensure they have the skills and resourc es they need to best meet the challenges of their roles.

Objective 8 – Operating effectively: To develop efficient and effective operational systems that make the best use of our people and available

resources.

Danielle's Story

Danielle has three boys aged 5, 8 and 9. All three have complex needs and their behaviour can be challenging. Danielle finds this difficult to manage at times, both parents have mental health issues and life can be difficult for them . Lockdown placed a greater strain on the family’s wellbeing with everyone forced to stay at home.

Danielle has been supported by a volunteer experienced in working with disabilities who has provided invaluable practical and emotional support . Alongside vital wellbeing support for mum, the volunteer has supported mum to access funding through Disability Living Allowance and apply for short break respite care for the boys. Together they have approached the Council for help with home improvements and secured additional help through the Early Help Hub. The family have received laptops to support the boys home learning, food parcels and activity packs along with these amazing pyjamas from our local John Lewis store.

It has really helped me having someone to talk to, to realise I haven’t got to do this all on my own and it’s taken some of the strain off. The things you’ve given the boys has brought a smile to their faces and we really appreciate all you’ve done for us. Danielle, Norfolk

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Lauren's Story

Lauren has struggled with her mental health throughout her life. With no support system around her after giving birth to her son Dexter, a Home-Start Norfolk volunteer Sylvia helped her to integrate into the local community.

If it wasn’t for Home-Start Norfolk I would have been a totally different mum. I was referred to the perinatal team when I was 3 months pregnant, as I was struggling with my mental health and had just gone through a relationship breakdown. After having Dexter, I was diagnosed with PTSD, I wouldn’t leave the house due to crippling anxiety and because of my OCD, I couldn’t cope with the mess that came with having a child.

The perinatal team supported me until Dexter was one, that’s when I got referred to Home-Start Norfolk and met Sylvia, my volunteer. Due to the pandemic, we initially talked on the phone and texted each other. I was also provided with foodbank vouchers and winter clothes for Dexter from the John Lewis ‘Give a little love’ campaign . Once restrictions eased we used to meet in the garden and go to the park.

Sylvia has been amazing, and not just for Dexter, she has been a real support for me too. I know for certain that if it wasn’t for Sylvia my mental health would have deteriorated, she has done so much and made such a difference to our lives. There is not just one thing she has done for us; it is lots and lots of little things. She would encourage me to play with Dexter by coming up with activities like painting and baking and would help me to cope with the mess. We would work on my confidence in leaving the house, we started off going out to the shops together and as I grew in confidence Sylvia would wait outside so I knew she was there if I needed her. On our last visit, we took the train and went to Lavender Gardens, which I would have never been able to do before.

Sylvia has helped me to find my identity again, I have been through a lot and lost myself along the way, she has given me confidence in my parenting ability and had helped me regain my independence . Home-Start Norfolk has been a lifeline for me, I wouldn’t be where I am today if it wasn’t for them. It’s still a work in progress but I am now able to take Dexter out on my own, I play games with him, we love doing little science experiments and I have a lot more patience with him now. I would love to become a Home-Start volunteer in the future and give something back.

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Sophie's Story

“I knew I had to get out. What I didn’t know was just how much more difficult my life would become…”

Sophie was starting to rebuild her life as a single parent with a five-year-old daughter, fleeing an abusive relationship, when she discovered that she was pregnant. At her 20-week scan, doctors delivered the shocking news that her baby had spina bifida, hydrocephalus and scoliosis.

“Pretty much every expert I saw told me about the worst-case scenario. I guess they have to do that. But I knew that I wanted to keep this baby…”

Within hours of the birth, her son was undergoing major back surgery. Since then, he’s had three brain operations and a hernia operation.

“I moved house at the start of the year and that coincided with Clare, my HomeStart volunteer, starting her weekly visits. That was a godsend. There was so much to be done, especially when you have a child with extra needs.”

“ Clare’s been amazing. Because he’s disabled, people tend to think they have to mollycoddle him. Clare treats him like any other kid - that’s what he wants and likes; I don’t want him to feel that he’s different."

“When Clare’s with him, she’s 100% focused on him the whole time. Knowing that he’s completely safe gives me peace of mind to get on with whatever I need to do."

Just a few weeks into Clare’s visits, the country went into lockdown…“ Clare sent me packages in the post - creative ideas and activities that she’d put together herself, a cake mix with a pound coin taped on the front so we could buy eggs. Lockdown was so tough on the kids and that was just brilliant. She sent me regular texts to check I was ok.”

“Parenting a child with special needs can be exhausting. Sometimes you just run out of energy, but Claire’s been full of inspiration and kindness. My son can’t walk because of his spina bifida and but really loves his free play, crawling around the living room. When he first got his standing frame, he had to be strapped in, he absolutely hated it. Clare was so supportive. She’s always so encouraging. I’ve never once felt judged. ”

“I think we’re all in a much more positive place thanks to Clare and Home-Start Norfolk. Despite Covid, this has been a good year. My son continues to amaze me every day. Thanks to Clare, I feel optimistic about the future. ”

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Volunteering

Our volunteers continued to provide vital support to families throughout the pandemic in a range of imaginative and inventive ways. They were required to adapt and innovate during the pandemic – providing emotional support by telephone, text, or practical help such as baking, reading stories/ doing play activities with children via video calls. The importance of being that listening ear for families during this time cannot be underplayed.

Volunteers supported Home-Start Norfolk in many other ways too - delivering resources to help with home-schooling or to colour/paint etc., helping deliver Toys and Tins, John Lewis clothes and other care packages.

41 new volunteers were trained as telephone befrienders via our new online training programme. This has proved a really successful platform to deliver our preparation course. Some new volunteers have moved on to complete further training to become home-visiting volunteers.

A number of volunteers also completed some additional online training, such as Understanding Autism , Sleep East training , and our infant massage volunteers completed their professional certificates delivering face-to-face and online baby bonding sessions.

The past year has shown how, despite the impact of the pandemic affecting our volunteers and their own families personally, they showed resilience, dedication, and unwavering support to Home-Start Norfolk families.

We are particularly delighted to recognise the following volunteers’ long service: 20 years - Michelle; 19 years – Jeannette; 16 years – Jane; 14 years – Dot;

12 years - Clare, Denise;

9 years – Mandy, Judith;

7 years – Angie, Grant, Julie, Lissie, Maureen, Sandra;

6 years – Carol, Paula, Samantha, Nadine, Suzanne;

5 years – Alison, Denise.

My time with Home-Start has been amazing and a privilege. All the staff, have been so supportive, understanding and friendly. Being a volunteer, gave me back my confidence to be me.

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Meet Our Volunteers

Sarah has been volunteering for Home-Start Norfolk since 2021 and to date has worked alongside 2 families.

I came across Home-Start Norfolk through a friend. I am an Early Years teacher and have seen first-hand how important the early years are. I don’t think society fully understands that what happens in the first 5 years of a child's life and their experiences affect their whole life. I was looking for a cause that I could help and further my support for young children.

Home-Start Norfolk is a great organisation and was perfect for what I wanted to do, helping children at the root and getting to people who really need and want the help, so I signed up for the training.

I haven’t been volunteering long, but I can honestly say I absolutely love it. I am so proud to be part of such a great organisation. The training was fantastic, and everyone at Home-Start Norfolk is so supportive. It’s so easy to help. Just by giving up a few hours a week, I am making a real difference, not just now but for the future as well. The relationships you form with the families are so heart-warming. The hardest thing for me is saying good-bye to the families. They become family friends. Life doesn’t always go smoothly and is really hard for an adult, especially if you have children. I know that Home-Start support makes such a big difference. Volunteering is so important; early intervention is a win win situation for the children, family and society. For me, it’s a no brainer.

Dave has been volunteering for Home-Start Norfolk since 2019 and to date has worked alongside 2 families.

Nine years ago, I was working a fill-in job after being made redundant. My eldest daughter was looking to go back to work after her maternity and needed childcare. I thought this was a handy coincidence, so I decided to retire to look after my grandchild. Eight years later, I was childminding three grandchildren four days a week! I had Mondays free and was looking for some volunteer work so I could meet some new people for some adult conversation. That’s when a post popped up on my Facebook from Home-Start Norfolk. I thought I had the skills from my childcare experience, and I love to help people, so this was the perfect opportunity for me.

Before I applied, I didn’t know much about Home-Start Norfolk, but the training was excellent, really informative, and a good introduction to Home-Start. The skills I have developed through my career also come into play through my volunteering work. I am really proud to volunteer for Home-Start Norfolk, and I get great selfsatisfaction knowing that I am making a difference to families lives. I love interacting with the children that I am supporting. For any new volunteers thinking about joining, my advice would be to approach with an open mind. We are not there to judge; we are there to help.

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Development Manager’s Report

It has been a challenging year for fundraising with Home-Start Norfolk’s plans for events and activities cancelled due to the pandemic, and increased competition for new funding opportunities.

We are indebted to the valuable support of our funders, including the National Lottery Community Fund and MOD Covenant Fund, allowing us to extend and adapt our programmes during the year. We are also thankful to Norfolk Community Foundation, BBC Children in Need and DCMS who provided COVID specific funding, enabling us to address changing needs and emerging issues. Our thanks also to Garfield Weston Foundation , the Ellerdale Trust , and Edward Gostling Foundation for investing in Home-Start Norfolk’s vision and mission by providing unrestricted core funding.

Donations, fundraising, and unrestricted trust donations have contributed £75,928 (2020: £53,295).

We are incredibly grateful to the donors who have given one-off or regular donations to the charity. We also received our first legacy gift during the year. Our fundraising plans became virtual. Thank you to Angeline, Cole, Steve, Michelle, Liz, Jo, Ellie, Joanne, Ben, and Sophie, who raised a fantastic £1,690 between them with a virtual Run Norwich 10K. Ann, Shannon, Sue, Jenny, Julie, and fouryear-old Kaia participated in the 2.6 Challenge, raising £1,447 with various homebased challenges.

Our volunteer-led Fundraising Events Committee had to cancel their plans but kept us going through lockdowns with a challenging monthly quiz, Zoom Tropics evening, car boot and eBay sales, raising over £1,000.

One of the positives to come from the last year has been the increased engagement of the community. We were thrilled to work with John Lewis and Waitrose as part of their Give A Little Love campaign, with generous contributions to our Family Hardship Fund, children’s Christmas gifts, and £4,000 of new children’s clothes donated, along with Home-Start’s work featuring in the infamous John Lewis Christmas advert. Support from the partnership has continued and evolved during the year. Huge thanks to Ali at John Lewis and Mel from Waitrose for their fantastic support.

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Our focus for the future is developing and diversifying our fundraising, diversifying our income generation, and working towards financial sustainability which will enable us to grow and reach more families.

Charity No 1106362 Company No 05196432

HOME-START NORFOLK

ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK YEAR ENIKD 31 MARCH 2021 C(ANTEP￿s Charity/ Company Information 19 Trustees, report 20 Independent examiners report to theTrustees of Fk#ntrStart N¢xfolk 27 Statement of financial activities 28 Balance sheet 29 Accounting poI￿leS Page 18

HOME-START NORFOLK YEAR ENtED 31 MARCH Z021 CHARtrY / COMPANY INFORMATION Re￿stered charrty nane Horn￿Start Mjrfdk 1106362 05196432 Reglstered address SwafFnam Community Centre Campl￿1and Swaffham Norfolk PE37 7RB Tru5tee5 N A McCklland- Chair D Lefewe- Treasurer F J Fairbaim Harv M J Cthristian S Skoyles E Treadwell N Gough Key M￿￿ement P￿￿￿￿e1 Daniel Williams (Chief Executive) Liz Cross (Business Manager) Natalie Spurdens lknice Manager) Helen Brown IDevdopment Mana8erl IndepeThlent examiner Price Bailey LLP Charteraj knuntants ia House 6 Central Avenue St Andrews ￿￿￿ineSS Park Thorpe St Andrew Norwich NR70HR BathTs HSBC 18 Lonth>n Street NOr￿ryCh NR2 ILG Page 19

HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

13 December 2021

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HOME-START NORFOLK

INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF HOME-START NORFOLK

17 December 2021

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HOME-START NORFOLK

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2021

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HOME-START NORFOLK

BALANCE SHEET

AS AT 31 MARCH 2021

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HOME-START NORFOLK

TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

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TRUSTEES’ REPORT (INCORPORATING THE DIRECTOR’S REPORT) FOR THE YEAR ENDED 31 MARCH 2021

In 2021 expenditure on charitable activities was £406,153 (2020: £394,408) of which £756 (2020: £41,719) was expenditure from unrestricted funds and £405,397 (2020: £352,689) was expenditure from restricted funds.

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Thank You!

A huge thank you to everyone who has supported us this year – our funders, donors, and supporters, including:

And all those who have donated, fundraised, donated their volunteer expenses, or supported us in some way during the year.

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BecauseChildhoodCantWait

01603 977040

www.homestartnorfolk.org