EST 1843
QUEEN VICTORIA SEAMEN'S REST
THE SEAMEN'S MISSION OF THE METHODIST CHURCH
Annual Report
and Financial Statements
. QJEENMcv￿$EljIEN,s1Esf
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11
For the year ending 31" December 2023

EST 1843
ov
QVSR
(a charitable company limited by guarantee)
Aggregated with the Queen Victoria Seamen's Rest
Charity Registration No. 1106126
Company Registration No. 5218014
Incorporating
QVSR
SEAFARERS
CENTRES
QVSR Seafarers Centres
(a charitable company limited by guarantee)
Charity Registration No. 1198656
Company Registration No. 13903109
QVSR Trustees, Report 2023

Coiiteiils
Trustees, Report
Financial Trends
Report of the Independent Auditors
Statement of Financial Activities
Balance Sheet
Statement of Cash Flows
Notes to the Financial Statements
18
19
23
24
26
27
QVSR
IA company limited by guarantee)
Board of Directors
Terence Simco M8E (Choir) . Revd Jennifer Impey . Sir Alasteir Norris Theodora Ogwezi . lan Paltison
Geraldine Pearce . Philip Sheppard Mathilda Small-Byam . Jean Thomas . Anjolaoluwa Enabor
Michael Ledden Peter Moriarty
Chlef Executive & Company Secretary
Alexander Campbell OBE JP MNM Msc BA Cmgr FCMI
Auditors
Moore Kingston Smith LLP, 6 Floor, 9 Appold Street, London, EC2A 2AP
Solicitors
Charles Russell Speechlys LLP, 5 Fleet Place. London, EC4M 7RD
Bankers
QVSR- HSBC UK Bank plc, The Peak. 333 Vauxhall Bridge Road, Victoria. London, SW1N OHJ
CAF Bank Ltd, 25 Kings Hill Avenue. Kings Hill. West Malling, Kent, ME19 4JQ
Investment Advisors
Centr81 Finance Board of the Methodist Church, 9 Bonhill Street. London, EC2A 4PE
Employment Law Service and Health & Saféty Consultants
Croner House. Wheatfield Way. Hinckley, Leicestershire, LE10 1YG
Registered Office
121-131 East India Dock Road. Poplar, London, E14 6DF
Registered Charlty Number
QVSR.. 1106126
Company Number
QVSR.. 5218014
QVSR Trustees, Report 2023

Our aims and objectives
Objects
> QVSR'S charitable objects. as declared in the Memorandum of Association, are to work as an
expression of Chri5ti8n compassion as part of the Methodist Church. OVSR will provide
accommodation for seafarers, both active and retired, ex-5ervicemen and other member5 of our
local comrnLJnity that are in need. We will strive to do this within 8 caring environment where
individuals will be helped and encouraged physically, mentally and spiritually- to meet their full
potential regardless of their ethnicity, cultural or religious background. We do this via our operation
at East India Dock Road (which includes over170 rooms of accommodation) and our seafarers,
centres on the River Thames which provide support ènd recreational facilities for active seafarers.
Vision
> Our vision is that everyone will have a quality permanent home that will meet their needs., until that
time QVSR is committed to providing accommodation and support lo vulnerable individuals within
our community. Our company logo 'Shelter, Support and Hope. underlines our commitment to
meeting the holistic needs of those we servo. We also see OLJr provision of seafarers, cenlres
based al the Port of TilbLJry, DP World London Gateway and in the Ports of Bristol, Felixslowe and
Immingham as 8 way of welcoming all seafarers visiting these ports located around the UK.
Values
Having initially started as a project entitled 'Residents First, to demonstrate the charity's
commitmont to provide the bost services and facilitie5 for residents, in 2023 this evolved to
encompass the review and relaunch of QVSR'S core values, based on the 8cronym 'SERVE'. The
core values are Ljnderpinned by putting Residents and Seafarers first in the services we offer. Our
strap line WOLild be for accomniodation. Residents First" and for Seafarers, centres.. "Seafarers
First"
Solidarity.
By fostering an atmosphere of understanding and compassion, together we strive to assist
individuals in their journey towards healing and personal growth.
Excellence:
Our goal is lo surpass expectation5, Optimise potential, and 5howcclSe significant abilities and
achievements. We will be guided by a commitment to excellence in 811 our operation5 and
services.
Reassuring:
Our mission is lo inspire and empower residents, seafarers, staff, and volunteers., creating a
culture of responsibility and confidence in the positive impact we can make. We encourage a
can-do attitude and provide exceptional service to instill hope and potential in everyone we
encounter.
Vlsionary:
We aim to be a progressive organisalion that molivales and supports residents, seafarers, staff,
volunteers, and everyone we engage with. We éspire to be im1¢ ginative, inventive, and always
seeking new opportunities.
Enduring:
Our services are available to support residents, seafarers, staff, dnd volunteeis,. ensuring we are
there for them whenevei they need us.
QVSR Trustees, Report 2023

Charitable aims
Our key priority is to provide accommodation and support to vulnerable 8du115. We give priority to
seafarers and ex-servicemen both active and retired.
> Our work via our seafarers. centres located at the Port of Tilbury, DP World London Gateway
undeilines our commitment to active seafarers alongside those who are retired and supported vi8
our accommodation at East India Dock Road.
Public Benefit
We review our aims, objectives and aclivilies annually,. in doing this we evaluate and assess the
benefit of our oulpuls on the lives of the vulnerable adults who access our services. We collsider
how we can further develop our objectives lo meet future need and ensure that our work continues
to deliver OLJr charitable aims and have a ieal impact on the corntnunity we serve.
> QVSR'S TrusleeslDirectors confirm that they have complied with the duty in Section 17 of the
Charities Act 2011 to have due regard to public benefit guidance published by the Charity
Commission.
Fundraislng
> OVSR has adopted the Fundraising Regulator Code of Practice and during 2023 no complaints
were received in terms of fundraising. The QVSR Finance Committee monitors QVSR'S fundraising
activities.
> QVSR does not cold call or send any individua1 fundraising material without thÈir prior consent and
work5 within GDPR guidance.
Measurements, activities and performances for 2023 and targets for 2024
It hos beeKp u ye(Fr of celebrolion os we morked 180 yeors of service, but not jUSt o colebrolion of the
post, an excitement obout the future os we looked lo esloblish ondgrow our newly adopted sooforers
centres. We hove been so encouraged our work by the awording ofgronls lo help us estoblish this
new work ond modernise the focilities. QVSR hos become o key pluyer in tho UK Morilime Ch(7rily
Sector ond some would see us as the moin provider ofseafarers cenlres in the UK, with our welfare
focililies being situoled in the largest ports in the country.
We have olso looked to nLJrlure ond grow o(Ir occommodolion service on Eosl Indio Dock Road, we
continue lo invest time ond money into making this one of the best services looking after homeless
men (seofarers, veterons ond others) in London ond the surrounding oreo. We continue lo explore
move-on opportunities for our residents, it is vital Ihol they huve ombilion ond hope for the future.
The Trustees continue lo develop their skills and knowledge in order to effectively serve the chority.
Huving recently undergone on internol ond externol governonce review the Board ore looking lo the
future needs of our work ond lorgeling strategies th(yl will serve us for the next 780 yeors. This
includes lookirjg at the skill base needed on the Boord to drive us forward.
We are very conscio(Is of the growth within the chorily ond we ore looking ot our slrLJclures and
operolions with a view to creating the correct culture for contiiiued growth a17d greoler uworeness of
whot the charity is and whot it does. We neod lo get our story out there and encourogo others lo
engage with our work. Tho new Seoforers Cenlres hove ollowed lis to foster support within the local
communily ond widen our impact os a chorily.
Some of the n?Gin octivities undertoken this yeor ore ligled bolow, here's to the next 780 yeors of
QVSR.
180 Anniversary Celebr8tion
To mark 180 years of seNing seafarers. veterans of the armed forces 8nd others in need. we he5d
an cinniversaiy event which marked our achievements, and recognised the contribution of those
within the organisalion, we were able to present a number of long service certificates and give
QVSR Trustees, Report 2023

thanks to our external partners for their support over the yoars. We had Special guests make the
occasion very speci81', Lord Michael Cashman was our Master of Ceremony and Actress Su Pollard
entertained the attendees. The Long Service Certificates were signed by our Patron Prince55
Alexandra
Updated Business Plan for 2023-2028
With the introduction of QVSR Seafarers Centres, we reviewed and updated the QVSR Business
Plan for 2023 to 2028, this is very much a live document that we will continue lo review al Board
Away Days..
•• Relaunch of QVSR Website In light of the potential expansion ol our management of other
seafarers, centre the QVSR website was reviewed and revised. We recognise that as our work
grows there is a need for our reputation to grow and it is hoped that this in turn will grow our
funding base.
Alexonder Compbell OBE JP MNM
Chief Executive. QVSR & QVSR Seaforers Centres
QVSR'S achievements for the year in meeting our objectives are set out below:
AIMA
For QVSR to provide a caring environment where individuals are helped physically, mentally and splrltually to
meet thelr full potentlal regardless ol thelr èthnl¢ity or religious background.
Ob'ective A1
What were the outputs?
Practical. emotion¢11, and spirilual welfare support tailored to meet Ihe needs ol each individual resident was
provided by Welfcire staff.
Residents were assisted daily witli their benefit applicalions, health matters cind housing issues.
Regular informal one to one sessions were facilitated with residents to enable discussion of specific issues,
challenge5. opportunities. ic nd ideas.
An open forum was provided where residenls could give feedback on QVSR'S operation. raise any area5 of
concern. ancj highlight how seryice changes might affect them.
Residents were k@pl informed and updatèd on current issues. e.g. change5 in welfare benefits, changes to
the QVSR building and services.
Residents wère encouraged lo speak opènly with slafl about any concèrns they might have.
Resident5 were able lo report maintenance and service issues on the Helpdesk sy51em at reception.
We laced the ongoing cost-of-living cri51s. assistin9 our resideiits to Ir cce55 government support thal was
made available. we also woiked with nèw and existing organisations who distribute food and clothing
donations.
What were the outcomes7
QVSR was able to provide 212 homeless men with ciccommod8tion and acce55 to welfare support in 2023.
ThroLJgli niontl)1y residents, meetii)gs residents felt they had ic voice and ali opportunity to commenl on our
services and liighlighl any concerns.
Through tlie Helpdesk system al Reception. residents were assured of a quality of seNice with regards to
the repair jod maintenance of their accommodation.
Tlirougli regular coiiimuniccilions delivered lo roon15. placed on noticebo8rds and on the ieception TV,
fesidents continued to feel informed and supported through thè ongoing pandemic, underslanding that any
changes of operalion were intended to safegu<ird their wellcire.
Residents fell supported in hciviiig to deal with the oiigoing cost of living rises.
We were able lo provide addilional support to our ex-sewice residents tliiougli a Volunteer Veteran's
Welfare Officer.
QVSR Trustees, Report 2023

Did you succeed in thi5 objective?
Yes, we treat each residenl as an individual and understand the impact they have on our day-lo-day operations.
We encourage our resident populalion to feel that they can contribute to the development ol our services to
meet their evei-changing needs. The Board took the decision to run a deficit budget for 2023 so that the
increased costs were nol passed on to the residents.
Ob'ectlve A2
To improve thè hÈalth ènd wellbeing of residents by supportlng them to achieve lifestyle and person81
development goals whether this is slmple companionship, the development of leisure interests. training and
employment opportunitie5 or a move to more Independent Ilvlng or supported houslng.
What were the outputs?
Our Welfare staff continued to look after the needs of residents and offer guidance and support,
Our Aftercare Pilot Project Ilunded by the National Lottery Community Fund) continued to provide ongoing
welfare assistance to those who move-on lo help thern maintain their new tenancy. The aim Is to identify any
ongoing needs and how to address these needs in order to minimise the risk of the individual returning to
homèle5snes5.
Through signposling and working with external agencies we have started to provide beneficial services lor
our residents bolh in QVSR and outside to assi51 them with the move back in to independent living.
Donations to SLJppoII resident welfare came in the form of Tesco vouchers. Iftar meals and winter coats.
We have partnered with Poplar HARCA. Crisis. Honieless Link, the Hive, Ioccil community centres such as St
Pauls Way, Providence Row Iresetl, Counsellors. Hackney Jar. The Felix Project. New City College and many
others to assist our residents wilh practical and emotional support whether they are staying or moving on inlo
independènt living.
Our resident gym provide5 a space for physical well-being. promoting heallh 8nd fitness as part of our all-
roLJnd supporl for residents.
Our dedicated volunteers organise weekly and monthly activities, including sport5 sessions and resident days
out. encouraging community engagement and prormoting well-being.
What were the out¢ome$7
Staff and volunleers conlinued to monitor the health and wellbèing of residen15 during 2023 engaging in
more clctivities and time spent wilh residents to ease Iheir sense of isolation.
QVSR'S Chaplain provided 5pirilual support to all n)embers ol the QVSR community,. Ihis spiritual support IS
given lo all irrespectivè of religion. culture or ethnicity.
Our Muslim residenls were supplied with daily deliverie5 Of Iftor meals during Ramaclan through our
partnership wilh Ihe 'Women's Inclusive Team"
Through our partnership with the Felix project, we received weekly donations ol food lor our residents.
Over 150 resident5 had access lo essenlial winter clothing through oui parlneiship with 'Hands on London,
and their "Wrap up London" Campaign.
In 2023. our Aftercare Projecl wa5 able to assist 9 ie5idenls to move on to independenl living and 9 to higher
SLJPPOIt Ishelleied hoiising or care homel. The project Was also able lo follow up on 21 ex-residents who
hcive moved lo private rented accommodcilion since the beginning ol the programme in 2020, to see how
they were managing their new tènancies. The majority were mir n8ging we15, others required sonie practical
assistance with setting up L)tilities and accessing affordable furniture lor their new home. 2023 w3s due to be
the fincil year of the 3-year pilot project., however due lo delays caused by the pandemic and stalling issues
the projecl ha5 been extended to the end ol December 2024.
The resideiit gym saw increased usage throughoul the year, promoting improved pliysiccil health and niental
we11-being. Wèekly participation in fitness aclivities helped residents reduce stress and impiove their overall
fitness levels.
Dld you succeed In thls oblȢtlve7
Despite the ongoing challenges of the c05t-ol-living crisis we succeeded in our aims ancj objectives for the year
by adapting and changing with thè circumstances. The aftercare project has succeeded in lielping people niove
QVSR Trustees, Report 2023

back into independent living and is currently working with 85 residents lo achieve this goal. with 18 alrèady
successful in nioving on in 2023. The NCLF grant enabled us lo have someone in a permanenl role signposting
and assisling residents Wlth all the requirements needed to move back into independent living. A portfolio of
oulside agencies has been bLiiII up by the Aftercare Manager lo make the transition as easy and streamlined as
possible, Using sale5force. a CRM system designed to collate stat15tics ol iesidents we are working with and how
we have assisled them lo move on or prepare to niove on, we are able to see how we have rnel our goals and
objectives.
AIMB
For QVSR to provide the hlghest quallty a¢¢ommodation and facilities for ils service users.
What were the output$7
Front Facia Project
Roof repairs on roofs at back of building
Replacement of windows longoingl
Conversion of Rigden Street Manse Garage into a Guest Flat
Revièw of QVSR'S Welfare Service
What were the outcomes7
QVSR ha5 invesled around £8 million to modernise our accommodation and now all 175 rooms are of a hotel
standard. In 2023, our attention locussed on the exterior of the building where renovalion was needed and
to make these improvements by our 180th anniversary. We transformed the rather foreboding exterior by
rendering it in a bright wliile finish, this nol only modernised the building and madè ￿t mole welcoming but
a150 increased our efforts towarcls energy conservation as it provides a thermal coatino, as well a5 sound
proofing from the bLJSy main road IA131.
Repairs to the roof above rooms 2301- 2309 were carried out to ensure the roof areas are watertight and
prevent aiiy potential damaged from water ingress.
The replacement ol windows is being done on a cyclical ba515 due to the high nuniber of windows in the
building. The new windows will be more energy efficient. Repairs are also needed to 50mè of the windowsills
which arè crumbling and present a poteiiti<il danger ol falling masonry.
The conversion ol the Manse garage allowed us lo have a room permanently available for active seafarers
visiting London loi plèasure, training events. ship transfers or recuperhlion after illness or operation.
QVSR contracted Homele5slink to undertake an external and independent review ol our welfare ancl housing
support to furthèr develop and strengthen the service provided to residents.
Did you Succeed in thi5 objective?
Being able to create cind additional en suite bedroom on Ihe ground floor further increased our maximLim
occupancy to 175. and our ongoing mainleiiance prograniming ensuies that thè building is being kept in good
condition. We make continu31 improvement5 lo our facilities and services lo ensure we are alwciys providing the
very best welfare we can for our residents, and OVSR is a secure, welcoming and pleasant environment.
Aimc
For QVSR & QVSR Seafarers Centres to be seen as a key partner woiking wlthln the marltlme community.
For QVSR & QVSR Seafarers Centres to play an actlve part in M8Tltime Ministry in the Ports of London.
Tilbury. Felixstowe, Immingham and Biistol reaching out to seafarers and strlvSng to meet their needs.
For QVSR & QVSR Seafarers Centres to work collaboratively wlth other maritime mSsslons and
organisations in order to maximise the benefit to seafarers visiting the Ports of London. Tilbury,
Felixstowe, Immingham and Bristol.
What were the outputs7
QVSR SC provided welfare service5 to over 50,000 seaf8rers cicross all ol the porls in which we operclte.
Managenienl of the day-to-day operation of the five Centres to provide the following seNices to seafarers..
ship visiting,.
QVSR Trustees, Report 2023

o free acce55 to wi-fi.,
sale ol mobile phone top-ups and sim cards.,
o foreign exchange.,
access to comfortable lounges",
access to TV anc5 refreshments.,
sale of clolhing and other essential items as well as souvenirs.,
access 10 3 2417 facility al Tilbury.,
access to an ouldoor area with sports facilities al Tilbury",
With grant funding received from the TK Foundation and Department of Transport via the MNWB, the
refurbishrnent ol the OVSR Immingham Seafarer5 Centre was completed and now provides for the ability to
oller a 24 hour service.
Fibre-optic broacSb8nd was in51alled at QVSR Bristol Seafarers Centre.
Work began lo create a "Ciew Lounge" at the Cruise Termin61 al Tilbvty.
At OVSR London Gateway, the seafarers, Centre, which had been shut down due to COVID restriclions, wa5
re-established in a new port facility 51tuated closer to the docks.
The introduction of private communication pods in the centres which are designed to look like telephone
boxes,
QVSR SC continued to maintain strong strategic relationships wilh the Merchant Navy Welfare Board
IMNWBI. The Seafarers Charity, Trinily Housè, and Port Authorities, with these organisalions provicjing funds
and grants to support various projects in the Centres lor the bènelil olsealafers.
A OVSR Chaplain was introduced at Brislob and tooethei with our QVSR Chaplain in the Port of London, Ihey
conlinued to work collaboratively alongside our mission partners, GSM, Slella Maris, Mission to Seafarers and
Sailors, Society, as part of an ecumenical team to maxim￿le efficiency and effectivèness whilè avoiding
duplication of Chaplaincy opercltions.
QVSR maintains a close working relationship with the GSM with the longs16nding role of the Jolnt QVSRIGSM
Port Chaplain and close comniunicalioii with the Senior executive team located in Bremerhaven.
OVSR actively engages with the International Christièn Maritime Association IICMAI as part ol the global
maritime family, standing ready to serve whenever and wherever needed.
OVSR SC continues to be part ol the Maritime Charily Group IMCGI Equalily. Diversily ancj Inclusion working
party which supporls maiitime wellaie charities in deepening their work ciiound EDI.
QVSR SC is pait ol thè Seafarers, Welfare Crisis Working Group organized by Ihe MNW8.
What were the outcomes?
Our new OVSR Seafarers Cenlres in Felixstowe, Immingham and 8r15tol can provide a consislent seroice to
seafarers as they now benèfit from having a single point ol governance and operational supporl.
QVSR Seafarers Centres continued lo support seafarers wilh communicalion wilh their families and loved
ones, in addition to practical support with shopping, transportation, pastoral care ciiid general advice.
The refurbishment of the QVSR Imminghani Seafarers, Centre has provided a modern and more welcoming
and comfortable space in which seafarers can rèlax. The ciddition ol a Cotllmunication Pod allows for greater
privacy when seaf8rers are contacting their f<lmily and loved onès back home.
Thè nèw facility provided al OP World London Gatevvay c105e to the docks has improved seafarers,
accessibility lo 8 recreational Spclce.
The addition of a QVSR Chaplain at Bristol lias enhanced OVSR'S collaborative approach ol working with our
ecumenical partners and provides further evidence ol how this can be emulated cil our other cenlres.
Our Centie Managèrs n)ainlain close working relationships wilh the Port Chaplaincy Teams to provide an
excellent and consislenl seivice to sealaiers.
QVSR continue(S to engagè with the senior management teams at tlie Ports ol London IPLAI, Tilbury, DP
World London Galeway, Imniinghtim, Bristol, and Felix5towe to foster the best possible working relationships.
Our QVSR Se<ifarers Cenlres distribuled over 4,000 Christrr8s parcels to seafarers duriiig tlie Clirislm85
leslive season. The Christmic s presenls are a means of showing seafarer5 how valued they are and are given
as a token ol Qui appreciation.
OVSR'S work with Gernicin 5eameii's Mission IGSMI cind our paftnership with GSM Bremeihaven has
continued, with best piactice being shared across both organiscilions.
Dld you su¢¢eed in this objective?
Yes, throughout Dur first complete year ol managing our five seafarers. Centres we have been able to continue to
provide essenticil services to seafarers. QVSR'S Chaplains and Centrè stall. working with our ècumenical
QVSR Trustees, Report 2023

chaplains and ship visitors, have endeavored to meèt our objectives as a chaiily lo support the welfare needs of
seafarers visiting the ports.
QVSR'S standing within the rnaritime induslry remains high a5 a result of our continued support and management
of the Cenlres, and QVSR conliibutes immensely to the provision ol faith based welfare seivices for the benefit ol
seafarers and other stakeholders who often share the tranquillily they experience when visiting the centres.
Other welfare support rendered lo seafarèrs such as Shopping, pastoral care. and hospital visitation ha5
continued to make thè Cenlres relevant. The Christmas parcels distributed 10 5ealarers during the leslive season
are giver) as a token ol our appreciation and demonslrate to them how much they are valued.
AIMD
Ob'ective D1
To ensure that QVSR'S pay, and benefits are fair and just and show that employees are valued.
What were the Outputs?
In 2023 we continued to monitor the pension scheme to ensure eligible staff were offere(S thè opportunity to
join the company pension scheme and continued to offer a health care cash back scheme. The benefits
package continued lo impact positively on our staff ensuiing they are tnolivated.
The death in sewice benefit was again reviewed and benchmarked wtli other market providers and was
IoLJnd it corntinued lo provide good markel value in terms ol the benefit offered (which is currently three times
an employee's basic salary).
In 2023 the volunteer piogramme continued to operate, allowing 5 volunteers to work at OVSR in one-year
placements on a fulllinie Cic pacity. Various training needs were identified lor volunteers including Basic Food
Hygiene. Volunteers <lre Ireated as pail ol the OVSR staff leani.
Disclosure and Bcirring Service IDBSI Checks for QVSR Trustees, Senior Managemenl Team members. and
volunteers were reviewed in 2023.
What were the Out¢ornes?
The diversity of the stall at OVSR is greatly valued. The Senior Management Team ISMTI are always keen to
challenge practices and trends in order that our approach remains fresh and innovalive and Ihat the slaifing
structure in place ensures we cire operating ellectively as a charily.
Regular SMT Meeliiigs, CEO slall briefings, manager led functional team meeting and shift handovers assi51
with morale and ensure effective communicalion throughoul the organisalion.
Volunteers a150 received regular supervision meetings to provide an opportunity to check-in and ensure they
were oetting the most out ol their lime at QVSR.
Did you succeed In thls obJe¢tive?
Yes, employee benefits were reviewed in line wilh currenl best practicès and employment legislation and will
conlinue to be reviewed and developed. This objective has impcicled positively on Olir employees as they feel
valued by tlie orgciliiscilion. The volunteer programme has had a positive impact on Ihe QVSR communily through
their engagement with residents via activilies cind events.
Ob
ectlve D2
To encourage Continuing Professional Developnient I'CPD") amongst all avsR staff niembers and volunteers.
What were the Output$7
During 2023 annual appraisals took place and as a result of the cippraisals, specific training needs were
identified lor bolli all staff and bespoke individual training.
iHasco is utilized by staff ic nd volunleers acioss the orgBni5alion and is relied upon as a lool to supporl
continuou5 developnient and kiiowledge sharing.
Additions to the mcindcltory training list to be agreed following the expansion of the business and chcinges to
legisl6lion.
QVSR Trustees, Report 2023
io

The Employee Handbook and Statement of Employmènt was reviewed by the HR Manager. The legal
terminology ol the policie5 Bnd procedures has been simplified to meet staff requirernents. Thère were
luilher updales to both documents in October 2023 to ensure compliance with employment law and
legislalion.
What were the Outcomes?
Additional specific training needs were identified and were actioned throughout the year.
Having their own self-contained accommodation allows the volunteers to retain their independence ancl to
develop their social skills with regards to learning about other countries and cultures as well as working as
part of a team.
The Health Shield cash health plan continues to be offered to all staff.
Did you succeed in your objective7
Thi5 objective was paftly mèt in that the development and training needs have been identified and the SMT
Ljtilised the iHasco training suite.
Ob'ective D3
For HR lo look at creating initiatives in response to the Investors in People feedback
What were the Outputs?
To identify representatives from each department to creclte a group olstalf who would meèt regularly to
share concerns and feedback business updatès diiettly to their colleagues.
To revive the stall new51eller to improve communication and transparency.
Did you succeed In your obSective?
A staff forum was sel up which included representatives from each department, this Wcls to improve
communication and transparency throughout the business.
A QVSR staff newsletler was created using input from the staff forum. This included useful businèss updales and
news of staffing changes.
QVSR'S Remuneration Poli
OVSR is cc>mmitted to ensuring thal we pay our staff fairly and in a way which ensures we allract and retain the
righl skills to have the greatest impact in developing our charitable objectives.
In accordance with the SORP (Statement ol Recommended Practice) IFR51021 OVSR..
discloses all payments madè to Trustees INB no Trustees receive a 'salary'l',
disclosès the numbei of staff in receipt ol remuneration of more than £60.000 lin bands of £10,000).
discloses the policy lor pensions and other staff benefits.
QVSR has a Finance Coiiimittee comprising of Ihe QVSR Cliair, Chair and Vice Chair ol Ihe Finaiice Cominittee
arid two other Trustee5. The conimittee nieets quarterly and reviews the iemiinercltion for (ill slrifl. The CEO and
Fin3nce M3nager attend the meetings (leaving dLiring discussions iegarding staff remuneration).
The main responsibililies of the Commitlee are to..
review the QVSR salary structure against an agreed independent mcirket benchmark tool and make
amendments rls appropriate to ensure that OVSR salaries remain competitive".
determinè thè remuneiatioii package of the CEO",
QVSR Trustees, Report 2023
li

approve the annual percentage Icosl of living) increase in payroll lor all staff (which can be zero) taking
inlo accounl the most recent inflation figures.,
determine pension arrangements.,
In 2018. the Board decided to introduce the Loiidon Weigliting Allowance lo help with the cost ol living for
people who work anc5 commute in and oul London. Full time staff continued to receive an exlr8 £3000 Ipro-rota
for part-tirne staff) in their annual incorne.
QVSR is proucs to offer the London Living Wage. In response lo the new increased rate of the London Living
Wage QVSR will ensure that our pay rates will be in line with this increasè.
Delivery of QVSR'S charitable vision and objeclives is prim<lrily dependent on our staff which is Ihe largest single
element ol expenditure. In July 2023 OVSR awarded all staff a 6% uplift in salary.
Targets for 2024
QVSR Targets:
Cinema Room
Conveision of the Burnham Lounge inlo a purposely fitted cinema room. including cinema chairs. widescreen
TV & movie memorabilia posters. This will enhance Movie Night experiences and allow residènts to enjoy
sports on a larger screen.
Wi-Fi Acce55
Wireless access throughout Ihe building including every in every resident room. This will significantly improve
the lives of our residents allowing theni access to online services. This will be a Significant project due to the
finaiicial cosls involved & the level of cabling work necessary.
Upgradè of room facilities
Improvement ol batliroom facilities in some resident rooms from the first phases of our m6joi refurbishmenl
which began in 2009. This upgrade is Scheduled to commence in Aulumn 2024, with an anticipaled
conip1etion date of Summer 2025.
George Green Almshouses Collaboration Proposal
OVSR to become the manaoing agent for the GGA helping homeless women from poor backgrounds in East
London. This wi11 be a paid seNice as QVSR will take responsibilily for Ihe facilities, FRA & Health & Safety
compliances for tlie ch31ity This will include managing resident WMC.
Links with Poplar HARCA
Working in partnership with Poplar HARCA, we will requesl stock of piopeitie5 that QVSR can use to assist in
residents moving into privale accommodation. Initially this will start with a lew properties as a pilol scheme
however the hope 15 Qnce we build a stronger working relationship, there can be an increase in properties
we have access lo.
Creation of new HR office
Creating cin extension in a courtyard at thè back of the building. Thi5 will allow the HR Manager to work in
Privacy when dèaling with confidential staffing issues. 11 also allows more space for both the HR Managei &
the CEO'S PA who currently share the same office space.
Aftercare Project
We to extend the Aftefcaro Project to the end of Decernber 2024, with a focus on resolving current
stalling issues to enhance service delivery. An end-ol-project evaluation will be submitted. witli the aim to
apply for further funding to continue the project to assist residents with transilioning into private
accommodation.
Remodelltng of building layout and introduction of hotel references for wings of accommodalion Icarried
over from 2023 Targetsl
This project will look al putting in place a system whereby each wing ol accommodation is named lor ease ol
refereace. Thi5 target was delayed due to the rebrandino project. Iln 2022 OVSR refreshed its corporclte
identity by changing its logo to reflect cl more modern feel. The secilic rers, ceiitres and the accommodation
services now have Ihe same logo and brand.)
Follow-up of recommendation5 from the Welfare Service Review
QVSR will follow up on the exteinal, indepei)dei)I review of oui welfare and housing support to further
develop and strengthen Ihe service provided to residenls.
QVSR Tru5tees' Report 2023
12

Development of links with homeless selvices longoingl
QVSR will work to develop links with homeless seNices across London to strengthen our ties with other
organisalions, understand best practice within the homeless sector and deliver services that add to or
complement those already in existence.
é• HR Sharepoint longoingl
Thi5 will be a central knowledge point for all slalf, and will include exlensive information on learning, talent
acquisition, benefits, engagement, and wellbeing. SharePoint will support oui commitment to continuous
professional development Ihrough technology, knowledge sharing, and transpaiency on our people and
culture iniliatives.
Staff Handbook
Rollout of updated Staff Handbook to all staff.
Staff Away Day
Arrange a day out for 51all lo build morale and strengthen relations between stsff.
QVSR Seafarers Centres Targets:
To further establish robust financial controls and standardise the accounting procedures acr055 all centres.
• To hold a re-launch event lor QVSR Imfflingham in January 2024.
To conlinue the centre refurbishment programme at Felixstowe and Bristol.
To offer a zero alcohol bar èt Bristol Seafarers Centre.
To offer 24hr centre access where possible.
• To develop and enhance the services at Tilbury with improved internel connection for seafarers.
To complete the 'Crew Lounge" at the London Cruisè Teiminal and hold an opening event in April 2024.
To colllinue our review of operational procedures and fully align administrative processes across all centres.
S To further OLJr engagement with local community groups and maintain our strategic relationship5 With port
aulhoiities.
To contribute to the provision of faith based welfare Services in the Ports lor Ihe benelit of seafarers and
other stakeholders who ollen share the tranquility they experience when visiting the Centre.
rformanc
Detailed below are QVSR'S KPIS and by whal means the charily undertakes to demonstrate how they are met and
their impact.
TrusleeslDireclors monitor a number of slrategic aims with particular allenlion given to..
Charitable expenditure- Plonned, strotegic. (Fnd ￿￿$s￿On leod
Occupancy- den?onslroting need, fincjncial viability cFnd impoct meosiirement
Partnership working and networking - recogrj1s￿ftg limitotions ofoiir owi? skills oncl obililies ond the
obilily to hove greoter ilFipact through working with others to ensure efficiency ond cost effectiveness
Move-on of residents- retention of residents, working with residents to develop their skills. looking ot
oppropriote solulioiis and move-on opportunities ond working in partnerSh￿p with otliers to ITchi￿ve
these goals
Resident feedbatk - quolity of our accoinn70dotion ond focilities, effectiveness of our welfare support
packogos. resident development and opportunity for move-on, coMmunity vulues which encoLiruge
fflutuol respect ond togetherne5S.
cial Revie
The results for tlie year ended 31, December 2023 are given in the Stl¢ tement of Financial Activitie5 on page
23. The assets and liabilities as o131%1 December 2023 are given in Ihe consolidated Bcilance Sheet on page 24..
the Charity 8cilance Sheet on page 25." and the Statenienl ol Cash Flow appears on Pcige 26. The Financial
Statemenl should be read in conjunclion wilh their ielated noles, wliich appear on pages 27 10 39 and have been
prepared in accordance witli relevanl13ws and the Chcirilies SORP IFRS1021.
The Trustees are pleased to report that the Charity has recorded net income of £601,670 during the year
reported and tl)ese funds will be used mciinly towards the improvenienl ol the ch¢lfity's progiamme. QVSR
QVSR Tru5tees' Report 2023
13

generated £4.43 million from its various streams of income. of which £891,985 was Restricted Funds
consisling of grants received towards the costs ol the onooing redevelopnient programme.
> QVSR recorded an increase in revenue income for 2023 of 3.6% cornpared to 2022. This reflec15 the
increase of the trading activities wilhin the group which is now inclusive ol the four Se8laieis Centres.
During the same period QVSR expended £3.912 million to provide a high standard ol Se￿iCe to residents
along with Seafaiers. and the local community. The cash position of £1.695,935 as at the end 012023
increased from what was held in 2022 due to the increase in capacity and thè impact of the new additional
cenlres.
> The group's income streams. with Housing 8enefil being the primary source, conlinuecl to remain steady,
allowing OVSR to meet its financial obligations as they ar05e and ensure QVSR rernoined a going concern
into the future-.
Finally, OVSR has conlinued to utilise ils surplus earnings lowards the iedevelopwent programme in order to
modernise the quality of accommodation and improve the wellbeing ol its residents and seafarers.
Risk and Internal
As reouired by the Charities SORP IFRS1021. the Trustees confirm they have..
reviewed the major risks facing QVSR.,
put in place procedures to mitigate these risks.
Specifically, a 36 point Risk Managèment Register is maintained. This registei is reviewed by Ihe Trustees and
OVSR management. Existing procedures are considered to be satisfactory to acldres5 the risks identifiecs.
The Trustees consider the following lo be the key risks facing the organisalion..
QVSR is highly dependent on government funding via Ihe benefits system in order to finance its operation
and is subject to the economic environment and Ihe impact this could havè on its work. The current impact
of public spending reductions is closely monitorèd to ensure Ihat prioiities are recissessed as necessary in a
lasl-changing environmenl. Trustee Directors are kept up lo date via Board Meetings.
QVSR needs lo recruit and retain the staff and vo1unteer5 who can delivei services ol the highest quality lor
it5 residents. This is central to our slrategic plan, and we aim lo ensure staff and volunteers ale piovided witli
the support and training Ihey need to deliver the strategy.
> QVSR recognises the importance ol safeguarding its residents in all areas of our work. The charity has a
safeguarding policy which applies to all staff, and volunteers who have iegulai contcicl with residents. This
policy is suppoiled by relevant Iraining and the D8S Ioisclosure and Barring Service) checking of all staff.
voluiiteers and Trustees.
QVSR group's main activity continue5 to remain heavily reliant on statutory funcjing (providing over 69% of
general income streams) arid operates alongside the concluding phase ol a complete internal upgracling of
accomnio(5ation and attendant lacililies. QVSR'S Finance Comniiltee, acling on behalf of Trustees. maintains the
Charity's ReseNes Policy in line with the Charities SORP IFRS1021.
G&neral Reserves are required to sustain the Charity's aclivities in the event ol reductions in the ievenue income
streams, primarily ol stlc tutory funding. in oriSer to ensure thclt sullicienl working capital resources are ic vailable al
all times to enable obligcltions to be mel as tliey become due. The Trustees hève agreed Ihat the target free
General Re5erve5 should be set at six months, norma1 reveniie expei)ditLJie, which ciiirently eoucltes lo £1.79
million.
As of 31" December 2023, thè Chaflty held aggregated total funds of £14,133.878 of which £1,546.890 wa5
General Resetves,. £11,660,261 was Designated Resewe Funds.. and £926.727 represented Restricted Fiinds.
Designaled Reserve Funds are wholly lied up in Tangible Fixed Ik55et5. consisting mainly ol freehold properties.
Tliere is cl mortgage secured on the main Iieehold property and the lotal outstanding at tlie year-end stood at
£612.040. which represents a gearing 014.34%.
QVSR Trustees, Report 2023
14

Total flee General ReseNes held on 31 December 2023 amounted to £1,546,890 which is below the reserves
targel of £1.79 million. It equates to just over five monll)s' normal revenue expenditurè. The Board agreed to
conlinue this lemporary measure into 2024 to enable completion of the property redevelopment programrlle,
pending receipt of agreed or anticipated grants. Whèn this programme is compleled, the Trustees intend to
create a specific Designaled Reserrfe Fund to provide lor signilicanl future improvements and repairs to the
group's properlie5 3nd it is proposed lo fund th15 by an annual transfer from the operating surplus.
Overall, the group continue5 to be in a strong financial posilion and through thè Finance Committee, the Trustees
are committed to revièwing this Reserves Policy as necessary but not les5 than annually.
Investments
Part ol Ihe Charity's reservès are held in managed investmènts with the Central Finance Board ICF81 of the
Methodist Church. Funds are split equally between the Mcinclged Mixed Fund and the Epwoith Stewardship Fund
and were valued at the end 012023 al £236.815.
As Part of the acquisition ol the seafarers, centres in 2022. the OVSR took over management of a £291,701
investment wilh CAF Bank. Due lo closure of Ihe CAF Bank funds, Ihis money was transferred inlo a deposit
account held with HSBC.
In addition, the Charity maintains signilicanl funds on immediate access deposit account with the CFB, valued at
£562.S79 at the end 012023.
Cor
ora
QVSR'S Board governs Ihe QVSR and QVSR Seafarers Centres charilies ancl has a tllaximum ol twelve Trustee
Directors. These Trustee Oirectors (Trustees) are appointed by QVSR'S Board. Trustees are appointed by
unanimous vole of the QVSR Board. Appointments are for a three-year peiiod.
> Under tlie current Charity Scheme dated 11 April 2023 of Queen Victoria Seamen's Rest, Trustees are
appointed for a three-yèar period and can be re-elected twice. A Truslee who has been in p05t lor three
periods must resign on completing tlie last three-year period, i.e. allei nine years. The Tiustee will be eligible
lor re-appointment after a further year.
The Board looks annually at the skills and abililies ol Trustees and measures these against aCt￿VIlle% and
targets. Training activities are arranged for Trustees according to individual and organisational needs and are
reviewed annually.
> New Trustees are 50ughl to fill vacanciès. A procedure is in placè thal describes the process lor fincsing and
evaluating potential Truslees. This procedure seeks to ensure thic t a variely of Trustees skills is available to
the BoarcJ.- QVSR sends new Trustees on required and relevant training courses. The Chief Executive
introduces new Tru51ee5 to the staff team, to give them an insight into the day-to-day operation ol QVSR.
Professional consullants are used to advise the Board on specialist areas such as Housing Benefil,
employmenl law and pension provision.
The Trustees provide leadership and direction lor the charity, sellin9 thè visic>n, mission and strategy. which
are delivered by the Chief Executive and his team. The Truslees are legally responsible for ensuring thal
resources are used prudently and only in 5UPPQrt of QVSR'5 objects. lor slewardship ol OVSR'S assets, cind
for ensuring that the charity complies wilh all relevant legislation and regulation.
> QVSR's Boafd meets four linies a year and is supported by the..
Finance Committee, which nieels four times a year cind oversees all linallcial related matlers of the
charity.,
Governance Committee which meets at least Iwice a year lo oversee legal and financial structure
and adherence to good practice regarding charity governance..
Secifarer5' Cenlres Committee which meets al least Iwice a year lo oversee activity al the seafarers,
centres.,
o Ad-hoc work by Trustees from time to time to deal with specific areas such a5 restrucluring or
strategy.
> The Cornmitte@s are chaired hy Trustees ancl attended by staff. Miniiles of each Committee meeting are
ciiculaled to the Bocird, incliidiiig aiiy recomniendations for Board cipproval.
> The day to dciy runniiig of QVSR and the exercise ol executive ièspon51bility ale delegated to the Chief
Executive.
> During 2023 Mrs Nadine Wilkinson resigned from QVSR'S Bocird.
> New Trustees appointed to the board in 2024 are Anjolaoluwa Enabof, Michae1 Ledden and Peter Moriarty
QVSR Trustees, Report 2023
15

> Internal and exterfial Governance Review
Following the internal Governriiice Review held in 2021. a numbèr of changes to OVSR'S articles of
association. governance structures, policies and piocedures were implemented in 2022 and in 2023. An
external, independenl Governance Review look place in 2023, and its findings and recommendations have
been acted on. The Governance Committee continues to monitor cornpliance with the Charity Governance
Code and with relevant good piactice.
> Introduction of OnBoard - QVSR'S Intranet site for staff and trustee use
QVSR's intranet system conlinues to be in regular use allowing good communication and access to policies
and procedures. Trustees use On8oard lor secure access to policies, procedures, Board and Commitlee
agendas and papers, and other key governance documentation.
Volun
QVSR'S volunteer programme consists of a befriending service in which volunteers engage wilh residents by
organising recrealional activities thus creating a community spirit. The programme helps to creclte a supportive
and empowering environment for residents as well as volunleers. The programme of clctivities creates a more
welcoming and homely atmosphere Iherefore enabling the charity to identify the needs of our residents a5 well
as alleviating isolation, boredom and enhancè the lives ol our residents.
For 2023 the volunteer programme initially had 4 volunteers at OVSR Ihough our partnership organisations,
Action Reconciliation Service for Peace and Time for God. In the later part of 2023 OVSR welcorned 5 new
voluiiteers which enabled ug to conlinue crealing 8 sense of communily through aclivitie5 such as bingo, quizzes.
and various sporting competitions, whilst adhering to the ongoing changes wilh regards to the Pi¢ ndemic
restrictions.
The volunteer programme continues to evolve and have a positive impact at QVSR lor our residents and for the
5eafareis visiting our cenlres. <lS well a5 enriching the life experiences of our volunteers.
The Trustees cind Cliief Executive acknowledge tl)al the input of our volunleeis greatly enhances our activitie5
programme. and their skills and dedication are invaluable to the chaiity.
Statement of Trustees, Res
onsibilities
The Trustees (who ale also tl)e direclors of QVSR and QVSR Seafarers Centres for the purposes ol company lawl
ale responsible lor preparing the Trustees. Anniial Report and Ihe financial statements in accordance with
applicable law and United Kingdom Accounting Standards Iunited Kingdom Generally Accepled Accounting
Practicel.
Company law requires the Trustees to prepare the financial statemenls for each financia1 year whicli give a true
and lair view of the state ol allaiFS of the group ch¢iritable company and ol the surplus or delicil of the charitable
company lor that period. In preparing these financial statement5. the Truslees (ire required to..
selèct suitable accounting policies and then apply them conslstenlly;
observe the niethods and principles in the Charities SORP;
make judgements and eslimcltes Iliat (ire reasonable and PlLidenl",
state whether applicable UK Accounting Standards have been followed, subject lo any material
departures d15closed and explained in Ihe financial statèments.,
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the
company will contiiiue in bu5iiie5S.
The Trustees are responsible lor keeping proper accounting records that disclose with reasonable c1ccuracy at
any tinie the financial position ol the charitable company and enable them to ensure that the lintincial
statenienls comply wilh tlie CorMpanie5 Act 2006. Tliey are also respoiisible loi salegucirding the assets ol the
cl)aritable compclliy and thè group aiid hence lor taking ieasonable sleps loi Ihe prevention and detectioii of
fraud and othèr iiregularities.
QVSR Trustees, Report 2023
16

ln so far as the Trustees are aware..
Ihere is no relevant audit information of which the charitable company's auditor is unaware., and
the Trustees have taken all sleps Ihat Ihey ought to havè taken to niake themselves aware ol any
relevant audit inlormcltion and to estsblish that the audit is aware ol that information.
The Trustees are iesponsible for the mainlenance and Integrily ol tl)e corporate and financi31 information
included on the company's website. Legislation in the United Kingdom governing the prèparation and
dissemination of financial Statements may differ from legislation in other juiisdictions.
Board of TrusteeslDirectors
Mr Terènce J Simco, MBE FIWIAccl MNM Ichairl
Revd Jennifer Impey
Sir Alastair Norris
Mrs Theodora Ogwezi
Mr lan Pattisorn
Ms Geraldine Pearce
Mr Philip Sheppard
Mrs Mathilda Sm811-By3m
Miss Jean Thomas
Mrs Nadine Wilkinson (resigned December 20231
Mrs Anjolaoluwa Enabor l Appointed 19 June 20241
Mr Michael Ledden (Appointed 11 Septembei 20241
Mr Peter Moriarty (Appoinled 11 September 20241
CEO I Company Secretary
MrAlexander Campbell OBE JP MNM Msc BA Cmgr FCMI
Auditors
Moore Kingston Smith LLP has indicated its willingness to continue in office.
Uniting Direction
The accouiits ol OVSR have been aggregated with Queen Victoria Seamen's Resl under a Uniling Direction on
22, April 2005.
Small Company Rules
These financial stalements have beèn prepared in accordance with the provisions applicable to companies
subject lo the sn)all companies, regime within Part 15 of the Companies Act 2006.
By order of the Board
Miss Jean Thomas
QVSR Trustee
Dote..
QVSR Trustees, Report 2023
17

QVSR
Aggregated Statement of Financial Activities
For the year ended 31st December 2023
QVSR Financial Trends
Net Surplus Trend
S.000,OOD
41.500.000
4,000,000
3,500,000
3,000.000
2,500.000
2,000,000
1,500,000
1.000,000
500.000
li
Toial Incorne
Total Expenditwe
Nei Income
2023 • 2022 • 2021
Income
Legacies received,
17,500
Other Income.
66.385
Appeals Income.
125,056
Investment
income, 40,479
Restaurant and
Shop, 443,428
454,321..
rants received,
804,981
Rent rÈcÈived, 8,652
Hostel, 2,471,
Occupancy Trend5 -12 months
Occupancy Chart
200
180
160
14D
120
loo
80
60
40
20
Otcupancy WT. Roorns •%
Page18

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF QVSR
Opinion
We have audited the financial statements of QVSR for the year ended 31 December 2023 which comprise the
Slalement of Financi81 Activities, the Balance Sheet, the Cashflow Slalemenl and notes lo the financial
statements, including a summary of significant accounting policies. The financial reporting framework that has
been applied in their preparation is appIl￿ble law and United Kingdom Accounting Standards, including FRS
102 'The Financial Reporting Standard Applicable in the UK and Republic ol Ireland, (United Kingdom
Generally Accepled Accounling Praclicel.
In our opinion the financial slalemenls..
give a Iiue and fair view of the slate ol the company's affairs as al 31 December 2023 and of ils Incoming
resources and application of resources, including ils income 8nd expenditure. for the year then ended..
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice.,
have been prepared in accordan￿ with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordance with Inlernalion21 Slancsards on Auditing IUKI IISASIUKII and applicable
law. Our responsibilities under those standards are further described in the Auditor's Responsibilities for the
audit of the financial slalemenls section of our report We are independent of the charitable company in
accordance with the ethical requirements that are relevant lo our audit ol the financi21 slalemenls in the UK,
including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with
these requiiemenls. We believe that the audit evidence we have obtained is sufficient and appropriate lo
provide a basis for our opinion.
Conclusions relating to going Concern
In auditing the financial slalemenls. we have eoncluded that the Iruslees, use ol the going concern basis ol
accounting in the preparation ol the financial slalemenls is appropriate.
Based on the work we have pertormed, we have not Idenlilied any malenal uncerlainlies relating lo events or
conditions that, individually or collectively, may cast significant doubl on the company's abilily lo continue as a
going concern for a period ol al least twelve monlhs from when the financial slalemenls are aulhorised for
issiip
Our responsibilities and the responsibilities of the Iruslees with respect lo going concern are described in the
relevant sections ol this report
other information
The other information comprises the information included in the annual ret)orl, olhei than the financial
slalemenls and our auditor's report Ihereon. Our opinion on the financial slalemenls does not cover the other
information and, except lo the exlenl otherwise explicitly staled in oui report, we do not express any form of
assurance conclusion Ihereon.
In connection with our audit of Ihe financial slalemenls, our responsibility is lo lead the other inlormalion and, in
doing so, consider whether the other information is materially inconsislenl with the financial slalemenls or our
knowledge obtained in the audit or otherwise appears to be materially misslaled. 11 we idenlify such material
inconsislencies or apparent material misstalemenls. we are required lo determine whether there is a material
misslalemenl in the financi21 slalemenls or a material misslalemenl ol the other Information. If, based on the
woik we have performed, we conclude that there is a material misslalemenl of this other information. we are
required lo report that lacl.
We have nothing lo report in this regard.
Page 19

Opinions on other matters prescribed by the Companiès Aet 2006
In our opinion, based on the work undertaken in the course of the audit..
the information given in the IILJslees' report for the financial year for which the financial slalemenls are
prepared is consislenl with the financial slalemenls, and
the truslees, ieport has been prepared in accordance with applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the comp2ny and ils environment obtained in the course of
the audit, we have not identified material misslalemenls in the Iruslees, report.
We have nothing lo report in respect of the following matters where the Companies Act 2006 requires us lo
report to you if. in our opinion..
adequate accounting records have not been kepl, or returns adequate for our audit have not been received
from branches not visited by us". or
the financial slalemenls are not in agreement wilh the accounting records and returns., or
ertain disclosures of trustees, remuneration specified by law are not made,
we have not received all the information and explanations we require for our audit., or
the Iruslees were not enlilled lo prepare the financial slalemenls in accordance with the small companies
regime and lake advantage of the small companies, exemption in preparing the Iruslees, report and from the
requirement to prepare a strategic report.
Responsibilities of trustees
As explained more fully in the trustees. responsibilities statement sel out on page 16, the trustees are
responsible for the preparation ol the Iin2ncial slalemenls and lor being satisfied that they give a true and fair
view, and for such internal control as the Iruslees determine is necessary lo enable the preparation of financial
slatemerlts that are free from material misslalemenl, whether due lo fraud or errol.
In preparing the financial slalemenls. the tru51ees are responsible lor assessing the company's ability lo
continue as a going concern, disclosing, as applicable, mallers related to going concern and using the going
concern basis of accounting unless the Iruslees either Intend lo liquidate the company or lo cease operations,
or have no realistic allernalive bul lo do so.
Auditor's respon5ibililies for the audit of the financial statements
Our objectives are lo obtain reasonable assurance about whether the financial statements as a whole are free
from material misslalemenl. whether due lo fraud or error, and lo issue an auditor's report th21 includes our
opinion. Reasonable assuran￿ is a high level ol assurance, bul is not a guarantee that an audit conducted in
accordance wilh ISAS IUKI will always delecl a material misslalemenl when il exists Misstalemenls can arise
from fraud or error and are considered material il, individually or in aggregate, they could reasonably be
expected to influence the economic decisions of users taken on the basis ol these financial slalemenls.
Irregularilies, including fraud, are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, lo delecl rnalerial misslalèmenls in respect of
irregularities, including Iraucs. The exlenl to which our procedures are capable ol delecling Irregularities,
includinq fraud is detailed below.
Explanation as to what extent the audit was considered capable of detecting irregularities, including
fraud
The objectives ol our audit in respect of fraud, are,. to idenlify and assess the risks of material misslalemenl of
the financial statements due lo fraud,. lo obtain sufficient appropriate audit evidence regarding the assessed
risks of material misslalemenl due lo fraud, through designing and implementing appropriale responses to
those assessed risks,. and lo respond appropri21ely lo instances
Page 20

Auditor's responslbllitles for the audit of the financial statements
of fraud or suspected fraud identified during the audit. However, the primary responsibility for the prevenlion
and detection of fraud rests with both management and those charged with governance of the company.
Our approach was as follows..
We obtained an understanding of the legal and regulatory reouiremenls applicable to the company and
considered that the most significant is the Companies Act 2006.
We obtained an understanding of how the company complies with these requirements by discussions with
management and those charged with governance.
We assessed the risk of material misstalemenl of the financial slalemenls, including the risk ol material
misslalemenl (Jue lo fraud and how il might occur, by holding discussions with management and those charged
wilh govèrnance.
We inquired of management and those charged with governance as to any known instances of non-
compliance or suspected non-compliance with laws and regulations.
Based on this understanding, we designed specific appropriate audit procedures lo identify instances ol non-
compliance with laws and regulalions. This included making enquiries of managemenl and those charged with
governance and obtaining additional corroborative evidence as required.
As part ol an audit in accordance with ISAS IUKI we exercise professional judgement and maintain
professional sceplicism throughout Ihe audit. We also..
Identify and assess the risks of material misslalement of the financk21 slalemenls, whelhei due lo fraud or
error, design and perform audit procedures responsive lo those risks. and obtain audit evidence that is
sufficient and appropriate lo provide a basis for our opinion. Thè risk ol not delecling a material misslalèmenl
resullino from fraud is higher than lor one resulting from error, as fraud may involve co15usion, forgery.
intentional omissions, misrepresentations. or the override of intern81 control.
Obtain an understanding of internal control relevant lo the audit in order lo design audit procedures that are
appropriate in the circumstances, bul not for the purposes of expressing an opiriion on the effeclivenÈss of the
company's internal control.
Evaluate the appropriateness of accounting FK)licies used and the fftasonableness of accounting eslimales
and related disclosures made by the Iruslees.
Conclude on the appropriateness ol the Iruslees, use ol the going concern basis of accounting and, based on
the audit evidence obtained. whether a material uncertainly exists related lo events or condilions that may cast
significant doubl on the company's ability lo continue as a going concern. 11 we conclude that a material
uncertainly exists, we are required lo draw allenlion in our auditor's ieport lo the related disclosures in the
financial statements or, il such disclosures are inadequate, lo modify Dur opinion Our Conclusions arè based
on the audit evidence obtained up lo the dale ol our auditor's repoil. However, lulure events or conditions may
cause the company lo cease lo continue as a going concern.
Evaluate Ihe overall presentation, structure and conlenl of the financ￿1 stalemenls, including the disclosures,
and whether the financi21 slalemenls represent the undeilying transactions and events in a manner that
achieves lair presentation.
We cornmunicale with those charged with governance regarding, among other mallers, the planned scope
and liming of the audit and significant audit findings. Including any signilicanl deficiencies in internal control that
we identify duiing our audit.
P8ge 21

Use of our report
This report is made solely lo the company's members. as a body, in accordance with Chapter 3 of Parl 16 01
the Companies Act 2006. Oiir audit work has been undeilaken for no purpose other than lo draw lo the
allenlion of the company s members those mallers which we are requiied lo include in an auditor's ieporl
addressed lo them. To the lullesl exlenl permilled by law. we do not accept or assume responsibility lo any
party other than the company and company s members as a body, lor our work. lor this rèport, or lor the
opinions we have formed.
Li;,?skn (Lf
IDalel301h October 2024
Luke Holl (Senior Slalulory Audilorl
for and on behalf of Moore Kingston Smith LLP, Slalulory Auditor
Page 22

QVSR
Consolidated Statement of Financial Activities
For the year ended 31st December 2023
General
Funds
Designated
Funds
Restricted Endowtnent
Funds
Fund$
Funds
2023
Funds
2022
Nole
INCOME AND EXPENDITURE
Income
Income from donations and legacies..
Legacies receivable
Appeals Income
Income from Investment
Invesltnent income
Activities in furtherance of the chaiity's objedives..
Restaurant 8nd Shop
Hostel
Rental Income
Grants Income
Sezfaier Cenlre
Other income
17,500
32,052
17,500
125,056
11.008
794.843
93,004
40.479
40.479
14,222
449.428
2,471,502
8,652
12,000
454.321
66,385
449,428
2,471,502
8,652
798,981
454,321
66,385
612,887
2.222,466
6,500
359,442
205,429
51,644
786.981
Total Income
3,552,319
879.985
4,432,304
4.278,441
Expenditures
Charitable activities.
Restaurant and Shop
Hostel
Seafaier Centre
Property
Samaritan work
795,287
1,754,033
730,873
11,911
252,828
795,287
1,939.967
912.377
720.049
1,915.332
617,129
20.978
179.233
1,500
184,434
181,504
252,828
Total Expenditurès
3,544,933
1,500
365.938
3,912.371
3,452,719
Net Incomel Expenditure for the year
7,386
11,5001
514,047
519,933
815,772
Transfer Between Funds
10&11
202,750
210,136
202,750
311.297
11.5001
519.933
815,723
Gain on fixed asset investments
11,572
11,572
11,8101
Net Movements in Fund5
Olher recogftpisecl gains.
Other Gainl Ilossesl
Net Movements in Funds
221,708
11,5001
311.297
531.505
813,913
70,165
291,873
70,165
601,670
11,5001
311,297
813.913
Opening Funds 811st January 2023
1.255.017
11.661,761
615.430
13,522,206
12,718,295
Closing Fund Balances
1.546.890
11.660,261
926,727
14,123,878
13,532,208
Coiresponding year figures Inole 171 are on page 39.
l amounts relate to continuing aclivilies.
There have been no recognised gains or losses, other than the results lor the finanaal year, and a15 surpluses or deficits have been
aocounted for on an hi5toiical cost b3515.
The notes on paoe 27 to 39 from part of these financial slalemenls.
Page". 23

QVSR
Consolidated Balancesheet
A$ At 31 December 2023
Note
2023
2023
2022
2022
Fixed Assets
Tangible Fixed Assets
12,977,639
12,729,525
Investments-
CFB Managed Mixed Fund
EP Climate Stèward Fund
CAF Fixed Interest Fund
CAF UK Equity Fund
111 186
125,628
106,024
116,683
94,333
197,216
13,243,781
13,214,454
Current Assets
Stocks
Debtors
CFB Deposit accounts
Cash al bank and in hand
35,812
247,270
562,579
1,093,356
1,939,017
27,982
325,178
528,495
555,312
1,436,967
Current Liabilities
Creditors. due within one year
406,553
399,271
Nel Current Assets
1,532,464
1,037,697
Creditors.. due after more than
one year
Total Net Assets
613,040
14,133,878
749,270
13,532,208
Funds Employed
Equity
General Funds
Designated Funds
Reslricled Funds
Endowments Funds
10
10
11
12
1,546,890
11,660,261
926,727
1,255.017
11,661,761
615,430
14,133,878
13.532,208
The notes on page 27 10 39 form part of these financial slatemenls.
These financial slalemenls have been prepared in accordance with provisions applicable lo companies
The financial slalemenls were approved and aulhorised for issue by the Board of Truslees on 30th October
2024 and signed on ils behalf by.
Authorised Signatory
Jean Thomas
Company Number.. 5218014
Page 24

QVSR
Parent Balance Sheet
At 31st December 2023
Note
2023
2023
2022
2022
Fixed Assets
Tangible Fixed Assets
12,628,889
12,607,192
Investments.
CFB Managed Mixed Fund
EP Climate Steward Fund
111,186
125,628
12,865,704
106,024
116,683
12,829,899
Curr&nl Assets
Stocks
Debtors
CFB Deposit accounts
Cash al bank and in hand
7,364
271,175
562,579
208,826
1,049,944
4.002
261,498
528,495
187,970
981,965
Current Liabilities
Creditors.. due within one year
318,459
338,542
N61 cur￿￿1 Assets
731,485
643,424
Creditors.. due after more than
one year
Total Net Assets
613,040
12,984,149
749,270
12.724.053
Funds Employed
Equity
General Funds
Designated Funds
Reslricled Funds
Endowments Funds
io
10
1,113,025
11,660,261
210,863
901,429
11,661,761
160,863
12
12,984,149
12,724,053
The notes on page 27 10 39 form part of these financial slalemenls.
These financial slalemenls have been prepared in accordance with provisions applicable lo companies
subject lo the small companies iegime within Part 15 of the Companies Acl 2006
The financial slalemenls weie approved and aulhorised lor issue by the Board of Trustees on 30th October
2024 and signed on ils behalf by..
J_T
Authorised Signatory
Jgan Thomas
Company Number.. 5218014
Page." 25

QVSR
Consolidated Cash Flow Statement
For the year ended 31st Decembèr 2023
2023
2022
Cash Inflow from operatlng activities
Nel ¢ash provided by operaling activities
848.360
718,121
Cash flows from Investlng activitie5
Investment income and interest received
Inleresl paid
Sale of investments
Payments lo acquire tangible fixed assets
40.479
143,3161
218,849
356,014
140.D02
14,222
132,2621
148,510
1166,550
Cash flow from financlng activities
Loan repayment
Related party-subsisary
1136,2311
1136,2311
60,0001
196,231
136,231
Nel decrease in cash and Cash Èquivalen15
Cash and cash equivalents al beginning of year
572,128
1,003,807
153,032
850,775
Cash and cash equivalents al end of year
1,575,935
1,003,807
Re¢on¢ilialion of nel income lo nel cash flow from operating activities
2023
2022
Nel income including endowments
601,670
813,913
Adjuslmenl for
Depreciation Charges
Investmenl income
Gain on Investment
Interest paid
Decrease Illn¢rease l in slock
Other Gainl Ilossesl
Decrease deblois
increase in Creditors
Nel cash provided by opeialing sclivilies
107,900
140.4791
111,5721
43,316
17,8301
70,165
17,908
7.282
848,360
95,947
114,2221
11.810
32.262
123,2781
186.8661
1111,445
718.122
Analysis
Al
0110112023
Cash
Flows
At
3111212023
Analysis ol changes in nel debts
Cash
Cash equivalents
475.312
528.496
1,003,808
618.044
34.083
652,127
1.093,356
562,579
1,655,935
Loans falling due within one year
Loans falling due alter more than one year
1136,2301
749,2701
118,308
1136,2301
1613,040
906.665
136,230
788,357
Page 26

QVSR
Notes to the Financial Statements
For the year ended 31st December 2023
At¢ountinq Policies
Basi5 01 preparation
The financial slalem8nls h8ve been prepaod under the historical cost convention with items recognised al ¢osl or
ifansaclion v21ue ijnless olhÈrwsÈ slated in the relevant nolelsl lo Ihese finantial sial8menls. The financial statemen15
have been prepared in accordance with th& Accounting and Reporting by Charities. S181Èmenl ol Recommended Practic8
applicable lo Charities preparing their accounts ifi accordan￿ with Ihe Financial Reportln9 Standard appli¢able In UK
and Republic of Ireland IFRS1021 IntludiD9 Update Bulletin 2. Ichaiilies SORP IFRS 1Q21. the Financial Reportlng
Standard app1i¢abl& In the UK an¢J Republic of Ireland IFRS 1021 and the Compani88Act 2008
These finan¢ial slalemenls consolidate the results of Ihe charity and 118 wholly owned subsidi8ry QVSR Se8lar8rs
Cenlres Lirniled on a line by line basis.The period of ¢onsolidalion is the1sl January lo 31 De¢ernber 2023 Summ8rised
details of the subsidary entity are sel out In Note 17. A separate Stslem8nl ol Financial AclivilES, or income
expenditure a¢¢ounl. 1$ not p￿Sented foi the charity itself following the exemptions afforded by section 408 of Part 15 of
the Cofflpanves Acl 2006 relalifi9 to small companies.
The part￿ular accounting polick?s adopted are described below. All a¢countin9 policies are consislenl wilh prior yeais.
Accounting Convention
The fin8ncial slalements are p￿pa￿d under the hisloric81 cost convenlKin as m(KSified by th& revaluation of investments
lo m?rkel value, and in accoidance with applicable attounling standards The finan¢ial sialemeni 8re prep8red in
sleiling . which is the funclional curren¢y of the charitable company. Mon8tsry amounts in these financial stalemenls are
rounded lo the nearest pound.
Fund Accountinq
The Group mailllains various lypes of funds 2$ follows
RpslTiGled Funds
Re51ricled fvnds represent grants, donations and legacies received which ao alk)caled by the donor for sp8cific
purpos&s. Purchases of fixed as8ets wilh reslri¢led funds are deemed lo be satisfied once the purchase has 18ken pla
and therefo￿ these reslricled fund balances are feleased lo unreslricled general funds unless the reslriclion is deerlled
lo be on & permanent ba515.
Endowm8nl Funds
These were es18blished by endowments r&ceived In the past The Trustees have adopted a policy of utilising the interest
earned on the Invested funds.
Unreslricled Fiinds
Designèled funds are aTnoufjls which have been pul aside ovl ol unreslri¢led funds al the di$cr&I￿ft of the Trus1885. In
particular these Include..
Ihe Building and Developm&nl Fund, which was eslablishÈd by the Trustee5 to sel 35ide rnonies in Ihe event that the
Group may noed to ¢8rry out signifi¢anl ffia1n1enan￿, refurbishment and r&newal works on its fre&hold buildifig5 The
fund 15 a150 being accumulated towards a continued pha88d red&velopmenl ol the Mission
Genera1 unrestricted funds represent income which is expendable al the dis¢relion ol the Trus￿e$ In the furth&r8nce of
the objects of Ihe Croup. Such funds may be held In order lo finantt both woiking capital and capital development
Within the unresiri¢tÈd funds. the Trustees have identified certain amounts as Designated. specilieally
1 Fixed Asset fund, fepresenlirtg the value of the land ènd buildings occupied by the Group.
2 Queell Victori? Seamen's Re51, repfesent Ihe reserves held by th8 old ch8rily that have been aggreg8led with QVSR
undei an Uniling Direction.
Income
All income is recognised In the Statement of Finanaal Activities when the conditions for receipt have been tllel afid there
Is re8sonable prob2bilily of ￿CeIpt Where a claitn for repayment of income lax h88 or will be made. such income 15
grossed up lor Ihe la¥ recoverable. The followin9 accounling policies are applied lo Intome-.
Grants Receiv£bl8
Grants are fecogfjised in the Sialem8nt of Financial Activities when the condilions lor ￿￿1p1 have been complied vhlh
Gifts iii Kiipd and Doiia18d Goods
Assets ieceived by the GroLJP for distribution are recognised as income in Ihe year they are d151ribuled Whère such
und151fibuled 2ssels exist al tho ye2r end, they are not in¢luded in Ihe accovnls but a note is provided ol their estimated
valve A55els given lor use by the Chafily are iecognised as incomifig resources al their eslimalèd markel valu8 when
receivable If they form part of Ihe fixed assets al the year end. they are Included in the balanTr sheei ai Ihe value al
%¥hich the gift w8s Included In incoming re$ources
Assets oiven in kind for tonvÈfsion Into c28h and subseouenl applicalion by the Group 8re recognis8d a5 income in the
8ccounling pefiod when re￿1Vable. All eslitnèles of value of such gills are made by the Trustees.
Page 27

QVSR
Notes to the Financial Statements
For the year ended 31 st December 2023 (continued)
l Accountlng Pollcles Icontinuedl
Ineome Icontinuedl
Donalions andApp8als Income
Donations and all olhei receipts from lundra15ing are reported gross of the relaled fundraising costs. All associated
costs are disclosed separately in the Statement ol Financial Activities.
Investment Income
Investment income is accounted foi on an accrual basis.
Rental Income
Rental Income is accounled for when receivable.
Golng Concern
The trustees have assessed whether the use ol the going concern basis is appropriate 8nd have considered possible
events or conditions that tnight cast significant doubl on the ability of the Group lo continue a5 a goin9 concern. The
Iruslees have made this assessment foi a period ol al least one year from the date of approval ol the financial
slalement5 Ill particular the trustees have considere(S the Group's fore￿St$ and projections and have taken account
ol p￿SsUreS on Income.
After making enquiries. the Iruslees have concluded that there are no rn81etial uncertainties and th81 the Group has
8dequate resources to continue In operabon81 existences lor the lofeseezble lulure.
The Group Iheiefore Continues to adopt the going concern basis in preparing ils financial statements.
Expendlture and Basls of Allocation of Costs
Expendilure is Included when Incurred Wherever possible costs ale allocated direcuy to 8clivities Staff costs a
gllocaled according to the cost of staff working directly in the relevant departments Where costs cannot be directly
attiibut8ble to any department they h2ve been apportioned according lo the proportion ol stall working In each
department.
Dlrect Charitsble Expenditure
Direct charitable expendituie Includes all expenditure directly related to Ihg objects of the Group and comprises the
following..
Restaiirant and Shop
Restaurant and shop expendiluie comprises the cost of piovisiorTr ol these lacilib'es.
Hostel
Hostel expellditure comprises the cost ol provision of this facility
Samarildn Work
Expenditure on Samaritan work comprises the costs ol the care piograrnmes undertaken by the Group and is
accounted lor when payable
Seafarer Cent￿S
Sealarer Cenlres comprise the cost ol providin9 welfaie and support services for seafarers at the ports ol Tilbury
Felixstowe. Bristol,Immingham and DP World London G3leway
Tangible Fixed Assets
Assets with a c05t of greatei Ih8n £1,000 are capilalised and are held al cost IT expenditure is written off when
purchased. Depreciation Is not provided for in the year ol purchase Of year ol disposal
No provision lor depreciation is made In respect of freehold land and buildings. extspt lor the boiler and elevator. The
Trustees consider il unnecessary to depreciate the buildin9s as the ellecl would be Immaterial due to the market value
of the land and buildings to be greater than cost. Constant iepaiis and renewals work is carried out on the buildings lo
ensure that the value does not diminish. In accordan￿ with FRS 102, an impairment review carried out on an annual
basis.
Foi other fixed 85se15. deprecialion is provided over the estimated useful lives ol the assets at the following rates..
Freehold Improvement
10/, 20Vo on cost
Fixtures & Fittings
10% on cost
Hostel equipment
25WTr on written down value
Other equipment
15Q/ts on writlen down value
Motor vehicles
25/ts on cost
Page 28

QVSR
Note$ to the Financial Statements
For the year ended 31st December 2023
(continued)
1 Accountlng Pollcles Icontlnuedl
Depreclatlon
The Iruslees have considered the coni51lion and Value of Ihe Ireehold premises al 1211131 East India Dock Roaol and have formed the
view laal any depfeaabon chargeable PUFsuanl lo requirements ol Ac¢ouTrlin9 Standards and Comp*y Lawwould reduce Ihe value ol
the premises lo lowei Ihan Ihe residual value ¢onsequeniiy they are satisfied that there is no need an 8djusim8nl 10 the openlNJ
reserves and book values of Ihe pioperty In respecl ol pa81 depieciaiion.
Nor is il considered Ihal any depreciation. calculable by referen* lo current ur¢umsi8n¢Ès. bÈariw In mind Ihe ￿li110n of the propetiy
and ils probable residual valuation. is wairanled in these financial slalemenls.
Stoc%
Stock Is valued 91 the lowei of cosl and nel rea115able vglue.
Opfyrallng Lease$
rentals pa￿ on op&r81ing leases ale ch8rged 10 expefidilure on a slraighl line basis overltE term of Ihe lease.
Ponslon Costs
The Group operaieg a defined coniribulioTr pension scheffle The pension Gosl ch8rge 01£121.51312022.. £151.2291 fepreseTrls
cofilribulions payable by the Group under the tules of the scheffle
The fvnds are held by Trustees and manaoed by profassion81 pension consullanl5.
Taxatlon
There is no la¥ charge for the ye8r since the Mission has chari18ble slalus and is Iherefore exempl frLth income and corporalv)n lax.
Critlcal accounting Q$lirnat93 and areas of ludggingnts
In preparing Ihe financial slalernen15 il is necessary lo Make certain iudgemenls. eslimaies and 8ssumplions Ih81 arrects the amoulll
recognised in the finanoal slalemenls. In the View ol the Iruslees, the iJdgemènis, esiimaits and assumptions that had the most
svJnificanl errecls Induded legacy Income recognition, depre¢i8iion and bad debt provisions a$ pÈr th8 a￿oullI1ng policies previously
disclosed
Cash and Cash èqulvalenls
Cash and cash equivalents include5 cash in hal￿, deposil held al call Vyilh banks. other short lerm liquid nvesknenls and original
ffl3IuTilie5 01 three tnonlhs or less
Flnanclal Instruments
Basic financial insiriimenis are me8sured ai arnortised cost Other than inv&simÈn15 whith Bre measued Èi market v8lut 8131st December
2D23.
2 Grants
2023
2022
Restricted Grants
33.750
8.832
61.582
Sl Paul's German Evengeli¢al Reformed Church
Naiionsl Loiiery
Albert Huni Trust
The Pemberton- Barnès Ttysl
Foreland Shipping Ltd
The Cofporalion ol Trinily House
Se31arer ProjeGI Giants
The Seafafers. Charity
Shipwrecked Mariners. SocEIy
The Velerans. Foundation
DP Worfd
MNW8
8,832
56,935
5,000
10.OOD
2.500
10.OOD
40.000
30.000
45.000
510
270
10.000
10.000
$6.0
204.777
184,434
Seafarei Project Grant w8s funded equ811y by Mission for Sea18rers. S8ilors so￿@1Y 2nd siella M8ri8.
Sealar&rC&niiè Re$trlcled Grants
Port of LDndon Authority
The Seafarers. Charity
38.000
3.000
46,000
55.000
DP World
Wellcome Church
The Pemberton Barnes Trust
The Coiporalion ol Trinity House
Essex CommuThily Foundalion
ICMA
TKIOrange County Commvnily IFound81ion
MNWB
Port of Tilbury
Total
19.000
2,500
10,000
10,000
5,051
339
99,665
126,460
432,587
12,000
614,547
12,500
2S5,055
Page. 29

QVSR
Notes to the Flnanclal Statements For the year ended 31st December 2023
Icontlnuedl
2A
Donatlons and appeals incorne
Prlor Year
Included in donations Is the transfer of net assets on acquisition 013 seafarers Cerilres Centres which
were acquifed on the 30th June 2022. and included within QVSR Se8farers Cenlres a 100°kownèd
tharitable subsidiary of QVSR
Transfer ol Seafarers Centres nel assets
On the 30th June 2022 the charity acquired the net assets of the following enlilies, analysed as follows
Tangible
fixed
a$8ets nvestments
Net
Oebtois I
Cash Creditors
Total
Port of
Brlstol
Seafarers
Centre
Charity No. 286078
17,403
156.414
608 174,425
Felixstowe and Have
Ch3111y No. 272077
98.028 291,701
78,169
16, 102 484,000
Humber Seafarers SE 25.482
Chaiily No. 1159953
Cornpany No. 08432595
79,210
1941
104,600
763.025
Page 30

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QVSR
Notes to the Financial Statements
For the year ended 31st December 2023
(continued)
4 Staff Costs and Numbers
2023
2022
Wages and Salaiies
Temporary Stall
Employerfs N I Conlfibution
Pension Conlributions
1.975.947
55,708
168,861
121,513
1.358.474
68,091
121.891
89.378
2,322,029
1,637,834
During the year. there were Redundancy cost tolalling
The numbei of employees whose emoluments amounted lo over £60.(K)O In the year was as follows".
2023
2022
£6{￿00 £89.999
£70,01)0- £79.999
£130,000- £139,999
£150,(KK) - £159.999
The Ihiee employees in the above salary range part￿ipated in the pension scheme and contnbulions made lor them
amounted to £44,38212022'. £27,5651.
One Trustee ￿ceiVed a pension or £10.224 12022." £9.6971 earned durirrfJ his past employment al QVSR Inol for their
Iruslee iolel and one Tiuslee re￿iVed reimbursed expense for Iiavel of £794 12022 £1,552). The Charity incurred c051s of
£53512022 £4651 in relation to Trustees Indemnity Insurance.
The key management personnel ol the charity consists ol the trustee5 Iwhoare not remunerated, other than the trustee
receiving a pension as abovel,the Chief Execulive, Operation Manager and Group Finan￿ M8nager. Totsl key
management remuneration amounted lo £346.54712022'. £235,299)
The aveiage nutnber of employees, on a lull time basis analysed by function, was..
2023
No.
2022
No.
Shop and restaurant
Seafarer Centre
Hostel
27
30
21
30
58
The average number of employees on è hesd coiinl basis was 79 12022. 75)
S Tangible Fixed A3$ets
Freehold
Land and
BLtilding
Furnlture &
Fixtures
Equipment
Vehicles
Total
Cost or deemed cost
Cost brought foryvard
Additions
As 31st Oecembei 2023
13,326, 168
346,201
13.672,369
653.920
9,813
663,733
311.936
197,293
14,489.317
356.014
14,845,331
311.936
197.293
Depreclatlon
Depreciation brought loward
Charge for the year
As al Oecembei 2023
906,257
42,504
948,761
480,822
26.456
507,278
256.980
9.589
266.569
115,733
29,350
145,083
1.759,792
107,900
1.867,692
Ket Book Value
At 31st December 2023
12.723.608
156,455
45,367
52,210
12.977.639
At 31st December 2022
12.419.911
173,098
54,956
81,560
12.729,525
Page." 33

QVSR
Notes to the Financial Statements
For the year ended 31st December 2023 {continued
6 al Investments
2023
2022
Market Value 1 sl January
Transfer of 30 June 30
Acquisitions al Cost
Disposals
Nel unrealised gains
514,257
252,125
291,701
1289.7141
12,272
236,815
29.5691
514,257
Value al cost 31 December
236.815
514,527
6 bl Geographlcal breakdown
2023
2022
In the UK
236,815
514,257
cl Investments that are material in terms of the investment portfolio l i.e over 50/01 are disclosed below
Portfolio
Market Value
CFB Managed Mixed FLJnd
Epworth Climate Stewardship
47.0
53.0
111,186
125,628
236,815
7 Debtors
Group
2023
Charity
2023
Group
2022
Charity
2022
Trade deblors
Bad debt provis10n
Other taxes and social secuiily costs
Other debtors
Prepayments and accrLJed income
201,006
18,9561
19,284
19,924
16,012
194.241
18.9561
19,284
56.614
9.992
171.849
111,8501
80,117
40.712
64,351
171,849
111.8501
60,117
31,464
9.919
247,270
271.175
325,178
261.498
8 Creditors- Amounts falling due within one year
Group
2023
Charity
2023
Group
2022
Charity
2022
Trade creditors
Other creditors
Tax and social security
Ac¢ru8ls
Deferred Income
Loan Isee note 91
68,706
53,910
69,296
67,161
11,250
136,230
406.553
39,428
52,484
59,367
19,700
11,250
136,230
318,459
62,205
49,206
64,939
76,691
10,000
136,230
399,271
56.995
43.888
57,909
43,520
136,230
338,S42
Page." 34

QVSR
Notes to the Financial Statements
For the year ended 31 st December 2023 (continued)
9 Creditors: Amounts falllng due after more than one year
Group
2023
Charity
2023
Group
2022
Charity
2022
L08n due within 1
Loan due within 2 10 5 years
Loan due within more than 5 years
136,230
408,690
68,120
613,040
136,230
408,690
68,120
613,040
136.230
408,690
204,350
749,270
136,230
408,690
204,350
749,270
The bank loan provided by Melhodisl Chapel Aid Is secured over the Freehold propety and the balance is repayable
by 2029 and bears current market interest al a variable ralè currènlly 5.65Yo per annum.
10 Unrestricted Funds - Group
Gain
on
Fulld
Balance at
Investment Transfers 31 .12 .2023
Balance at
1 .1 .2023
Income
Expenditure
Designated Funds
Fixed Asset Fund
Queen Victoria Seamen's Rest
11,308,378
353,383
11,661,761
11,5001 11,306,878
353,383
11,5001 11,660,261
General Funds
QVSR
1,255,017 3,552,319
13,544,933)
81.737
202,750
1,546,890
12,916,778 3,552,319
3,544,933
81,737
201.250 13,207,151
Balance at
1 .1 .2022
Income
Expenditure
Gain on
Fund
Balance at
Investment Transfers 31 .12 .2022
Designated Funds
Fixed Asset Fund
11,358,378
353,383
11,711,761
150,0001 11.308,378
353,383
150,0001 11,661,761
Queen Victoria Seamen's Rest
General Funds
QVSR
838,327 3,220,009
12,798,854)
111,8101
7,344
1,255,017
12,S50,088 3,220,009
2,798,854
11,8101 142,6561
12,916,778
Fixed Asset Fund - this fund together with the aggregated aueen Victoria Searnen's Rest general and restricted funds
represents Ihe value ol the fixed assets.
The Queen Victoria Seamen's Rest general fund represents the reserves held by the old charity that have been
3ggregaled with QVSR under an Uniting Direction.
Page.. 35

QVSR
Notes to the Financial Statements
For the year ended 31st December 2023 (continued)
11 Restricted Fiinds
Gain o
Expetsditure Iiive5tinent
Fund
Balance at
Revaluation Ira￿S[¢r8 31 .12 .2023
Balance at
Intome
1 .1 .2023
Fixe(S Asset Fund
Buildin9 & Development
Seafarer Cenlres
139,463
139.463
184,434
695.551
1184.4341
181,5041
475.967
202.750
787.264
615.430
879.985
1365,9381
70.165 1202,750
926.727
Restricted Fiinds- Group
Gain on
Expenditure Investment
Flind
BalancÈ at
Revaluation transfers 31 .12.2022
Balance at
Intome
1 .1 .2022
Fixed As8è1 Fund
Building & Development
139,463
139,463
204.777
2Q4,777
Se3farer Cenlres Fund
QVSR Seafarers Cenires
Orange Counly Comtnunily
Founderalion
The Seafarer Chafily- Humber
The Seafarer Charily- Bristol
FeliXSIOwe8 Haven Ports S¢?lare's SerVi￿C
Humber Se3f3rers Service Limited
21,400
100.390
100,390
21,400
.665
30,000
25,000
484.000
104,600
99.665
30,000
25.000
139.098
104,600
344.902
160,863
1.048.432
603,865
605430
Fixed assel fund - Lh￿ has been received lor tho purpose ol purchasing fixed a55els This fund Is hèld by the Queen
Victoria Seafflen's Rest and has been aggreg31ed wilh QVSR under 8n Uniting Direction
Building & Development Fund repfes&nls granis fec&ived lowafds the current building projecl The Improvemenl lo the
buildin9 is recognised wilhin the designated Fixed Ass&1 Fund.
Seafarer Centre Fiinds iepreseDls funds received towards Ihe operaiions of all our four cenlres. located in Tilbury,
Felixslowe, 8nslol and lfflmingham The funds ale provided lo support the cenlr&s in Ih8s8 Main areas-
1. To support the ¢orÈ operaiiona1 costs of QVSR Seafaies Cenlies
2 To provide support and services lo seaf8rÉrs visiting all Ihe cenlres within the group.
3. To help lo relufbished Ihe cenlres lo a s1818 of Ihe Arl cenlf& and provide modern equipnenl needed lor smooth
operation5
4 To provided new Vvili and olher needed lelecomrnincalion f3cililies for the Sealareis Ihalvisil the cenlres
Transfer between Funds
The transfer bet4veen funds represents the proporalion of the grants ￿￿1Ve￿ upon which ihe grani ¢ondilion h8$ been
fulfilled during Ihe ye8r. Unrestricted funds have be&n used to support grant funding atlivilies. Which have been
reimbursed lo the correct fund
12 Analysis of Net Assets BetW88n Funds and Charit¢es
Fixed
Assets
Group
Ciirrent
Assets
Total
2023
Investment
QVSR
Designated Funds
Fixed Assets Fund
Reslriclecl FLinds
GÈnÈral Funds
12.477.449
11.019 5931 11.457,856
898.674
898.674
1,040,343
1,277.158
1.939.017 11.019 5931 13.633,688
236.815
236.815
12 477.449
ueen Victoria Seainen's Rest
Desi9n3led FLinds
RÈSlricied Fiinds
Endownienl Funds
360.727
139.463
360.727
139.463
500,190
500,190
12.977.639
236.815
1.939.017 11.019.593) 14.133.878
PÉg&' 36

QVSR
Notes to the Financial Statements
For the year ended 31st December 2023 (continued)
12 Analysis of Net Assets Be￿een Funds and CharSties . Group
Fixed
A55et8
Cuirent
Assets
Total
2022
Invèstment
Llabilities
VSR
Designated Funds
FiKed Assets Fun
R8slriol6d Funds
G6neral Funds
12,229.335
11,037,464) 11,191.871
291,819
414.668 1101,0771
605,430
222,708 1.002,279
1.225,017
514,527
1,416,947 11,138,541) 13,022,318
12,229,335
ueen Victoria Seamen's Rest
Designated Funds
Restricled Fiinds
Endowment Funds
360,727
139,463
360,727
139,463
500,190
500,190
12,729,525
514,257
1,416,967
1,138,541
13,522,508
13 au8on Vlctorla Seamen's Rest . Movements in funds for the year
The accounts ol the Queen Victoria Seamen's Rest have been aggregaled with QVSR under a Uniting Direction.
Balanc9 at
1.1.2023
Expènditure Investment
Revaluation
Funds
Transfer
Balance at
31.12.2023
General funds
Restricted Funds
Endowment Funds
360,727
139,463
360,727
139.463
500,190
500,190
There were no movements in the funds staled above in 2023 such that Ihe balances as al 1 January 2023 were 8$
above.
14 Futur8 Financlal Commitments
al Operating leases
At 31 December 2023 the Group had payments falling due undèr operabng leases as follows..
Equipment
2023
Equipment
2022
Less than one year
within 2- 5 years
Over 5 years
Total
3,406
1,703
3,406
5.109
5,109
8,515
bl Capital Commhtments
Al 31 sl Decernbei 2023. no capital commitments had approved by the Board12022 ". Nil)
15 Liability of Members
Al 31st Deceniber 2023, QVSR had 72 (2022.. 12) Ineiilbers. Tlie liabilily oleach nigmbfjr lo ctrntribule to the assets
ofiiie conipany is IiiF7ilerl lo £10
Page 37

QVSR
Notes to the Financial Statements
For the year ended 31st December 2023 Icontinu•d
16 QVSR Seafarers Centres
QVSR Seafarers Cenlres is a wholly owned charitable subsidiary of QVSR, incorporated in England and Wales,
company registration number 1390109.
11 was inGorporaled on the 9th February 2022 and commen¢ed trading on the 151 July 2022.
Ils sole activity 15 to run the 4 seafaiers cenlres al Bristol. Felix51owe, Immingham and Tilbury.
11 shares staff and resources with ils parent company- QVSR
A summary of QVSR Seafarers Cenlres Results are shown below-
2023
2022
statement ol Financial Activites
Income
1,195,621
1,180.374
Expenditure
912,377
399.827
Net incorne Ilexpendilure}
283,244
780,547
Gainl (Losses)
68.330
16.607
Nel Income
351,574
798.154
Balance Sheet
Fixed Assets
348,750
431.882
Cuirenl Assets
929,072
452.424
Current Liabilities
128,094
68,152
1. 149,728
798,154
Page 38

QVSR
Notes to the Financial Statements
For the year ended 31st December 2023
Icontinuedl
17 Corresponding year figures
General
Note Funds
Deslgnated Restricted Endowment
Funds
Fund5
Funds
Funds
2022
INCOME AND EXPEPIOITURE
INCOME
Incoffle frotn genèrated funds-.
Leg8cies reTrived
Appeals Income
Investment income
Activities in further8n* ol the charity'$ objedive$'
Restaurant and Shop
Hos181
Rent rec8wed
Grants received
Seafarer Centre
Other ill¢omes
11.008
206.243
14.222
11.008
794.843
14.222
588,600
612.887
2,222.466
6,500
612,887
2.222,466
6,500
359,442
205.429
51.644
359.442
110.390
95,039
51,644
Total Income
3,220,009
469.832
4,278.441
Exp&ndlture8
Reslauranl and Shop
Hostel
Seaf3rer Cenire
Rents expenditure
Ssmarilan work
522,602
1,660,555
4fj5.488
20.976
179,233
197,447
204,777
201,641
720,(M9
1.915,332
617.129
20,976
179.233
50.tM)O
Total Expendltures
2.798.854
603,865
3,452.719
Nel Incomel Expenditure foi the ye81
421.156
150,0001
454.567
825,723
TTansfer Between Fun(Is
F,344
428.500
7.344
17,3441
150,0001
454.567
825.723
Other facognised gains.
Gains on fixed asset Investments
11.810
11,810
Nel Movemenis In Funds
416,690
150.0001
454,567
17,3441
813.913
Opening Funds al 1st January 2022
838,327 11,411.761
160,863
7.344
12.718.295
Closing Fund Bal4nce5
1,255,017 11,361.761
615,430
13,532,208
18 Net income
Net Income Is sialed after charging
2023
2022
Auditors Remuneration -audi1 lexduding VAT and overl undef accurals)
16.750
16,750
19 Related Party Transaclions
ThÈie weiÈ no related party IraDsaclion5 in thè year that require disdosures- 2023.. none 12022- none). The Group has tsken
advantage of the ex8mplion provided in FRS 102,paragraph 33 1 A, nol lo disclose Iransaclion5 with other gioup companies.
Page 39

QVSR
Detailed income and expenditure Account
For the year ended 31 st December 2023
2023
Income
2023
Expenditure
2023
Net
2022
2022
Nel
Mission Activities
Restaurant and shop
Hostel
Seafarei Centre
449,428
2,471,502
454,321
1795,2871
11,939,967)
1912,377
1345,8591
531,535
458,056
1107,1621
307,134
267,035
Surplus from Mission Activities
3,375.251
3,647,631
272,380
67,063
Other Mission Income
Interest
Other
Grants received
40,479
66,385
798,981
14,222
51,644
204,777
905,845
3,259
270,643
114,4761
Rents received Inel of oulgoingsl
902.586
256,167
902,586
256,167
Appeals Income
Oonalions
125,056
794,843
125,056
794,843
Appeals Expenditure
Net Income from Appeals
125,056
794,843
Samaritan Work
Food, shelter, relief and comfort to seamen
252,8281
179,233
774,813
871,777
Add.. Legacies received
17,500
11,008
792,313
882,785
792,313
882,785
Net income for the year before
unrealised investment gains and transfers
519,933
815,722