Annual Report and Financial Statements st For the year ending 31 December 2020 QVqR-frLlStee.£' Report 2020 QVSR (a charitable company limited by guarantee) Aggregated with the Queen Victoria Seamen's Rest Charity Registration No. 1106126 Company Registration No. 5218014 QVSR Trustees, Report 2020 Contents Trustees, Report Financlal Trends Report of the Independent Auditors statement of Financial Activities Balance Sheet Statement of Cash Flows Notes to the Financial Statements QVSR (A company Ilmlt•d by guarant••) Board of Dlr•otor8 Ter•nce Slmco MBE (Clia/r)• Colon81 D8r8k Brlstow OBE DL • Rovd Nlg81 Cowglll • Slr Alastalr Norr18 IRppointedJiine 2020) • Theodora Ogwezl . lan Pattlson . Geraldlno Pearce • PhSllp Sheppard. MalhSlda 8mall-Byam • Jean Thoma6 • Barry Vaughan • Roy W•de3on Chl•f Ex•outiv• & Comp•ny 8•or•tary Al•xondor Campb•ll OBe Jp MNM Mso BA Cmgr FCMI Audltor• Moore Klnglton 8mlth LLP, Devon8hlre Hou80, 80 Gojwell Road, London, ECIM 7AD Soll¢ltor• Charlos Ru86811 Sp8•ehly• LLP, 5 Fleet Plf4ce, London, EC4M 7RD Bank•r• HSBC Bank plo, Tho Peak, 383 Vouxhall erldg• Road, Vl¢torla, London 8W1N OHJ Inv•itrn•nt Advl•or• Cfjntral Flnanc• Board of the M•thodl8tChurch, 9 Bonhlll 8tr8et, London, EC2A 4PE Employm•nt L•w 8•r41¢• and H•alth & 8ifoty Congultsnts Thfj AP Portnor8hlp Ltd, Wostwlng, Greenhlll House, Thorpe Road, Peterborough, PE3 8RU R•g18tered Offloo 121.131 easl Indla Dock Road, Poplar, London, E14 eDF Rg918t•red Charlty Numb•r 1106126 Company Numbor 5218014 QVSR Trustees, Report 2020 Our alms and objectlves Objects QVSR'S chafitable objects. a$ declared in the Memorandum of Association, are to work as an expresslon of Christian compassion as part of the Methodist Church. QVSR will yovide accommodation for seafarers, both active and retired, ex-servicemen and other members of our lo(21 community that are in need. We will sITive to do this within a caring environment where individuals will be helped and encouraged - physically, mentally and spiritualty - to meet their fvll potential regardless of theSr ethnicrty. cultural or religious background. We do this via our operatson al East India Dock Road {Wh￿h includes over 160 rooms of accommodalionl and our seafarers, centres on the River Thames which provide support and recreational facilities for active seafarers. Vl8lon > Our vision is that everyone will have a quality pemianenl homo that will meet their needs., until that lim8 QVSR is committed lo providing accommodation and support to vulnerable individuals within our community. Our cornpany logo 'Sheller, Support and Hope. underlines our commitment lo meeting the holistic needs of those we serve, We also see our provision of seafarers, centres on the River Thames as a way of welcoming all Seafarers visiting the Port of London. Value DIv8rsi We are delighted that our community is made up of a wide and diverse population. We encourage the inleraclion and sharing of different cultures and values. We believe that through education and trust divers8 communities can live in harmony. This valu8 runs through both our a¢commodalion services and our seafarers, centres. InclL&iv We aim to accommodate where possible anyone in need of accommodats'Dn and support, bul we place part￿ular focus on seafarers and service personnel both a¢tive and retired. Our services are open lo all gardless of their ethnicity or religious background. We are very aware that we are part of a wlder source of help and support for our residents and as Such we are lully commilled to working in co15aboralion with other Servi￿ providers who complement our mission. Ein We believe that everyone can find themselves in need and that it is our goal lo help individuals get back on their feel and help them strive towards obt3ining their personal goalslambilions. > Our values were reviewed and considered during 2020 and felt to be appropriate going forward. Charltablo alm5 > Our key prioiily is lo provide accommodation and support to vulnerablè adults. We give priority to seafarers anci ex-servicemen bolh gclive and retired Our work via our seafarers. cenlres on the River Thames underlines our commitment lo active seafarers alongside those who are retired and SLJPPOrted via our accommodalDn al East India Dock Road. QVSR Triistees, Report ?0 !0 Publlc 8enefft We review our aims, objectives and activities annually,. in doing this we evaluate and asse88 the benefit of our oulpuls on the lives of the vulnerable adults who access our services. We consider how we can further develop our objectives to meet future need and ensure that our workcontinues lo deliver our charitable aims and have a real impact on the communty we servo. QVSR'S TrusteeslDireclors confimi that they have complied wrth the duty in Section 17 of the Charities Act 201110 have due regard to public benerrt guidance published by the Charty Commission. Fundralelng QVSR has adopted the Fundraising Regulator Code of Practice and during 2020 received no complaints in terms of fundraising. The QVSR Finance Committee monitors QVSR'S fundraising activities. QVSR has engaged the services of Charity Fundraising Limited to as51sI with applying for and progressing grant applications and identifying new sources of funding. > QVSR does not cold call or send any individual fundraising material wtthoul their prior consent and works within GDPR guidance. The followlng &ecUon provlde8 more Inforrnatlon on our actSvltSeB and tholr benefits. Mea8urement8, actlvltleB and performanoe8 for 2020 and targets for 2021 There h8s b8r61y b8en any aspect of life that has not been impacted by Ihe effects of the ongoing COVID-19 crisis, and 8s wilh most Organiset￿nS from M8rch 2020 QVSR began lo f881 the real impact of this global pandemic. Dliring the first fow wegks of nation81 lockdown the COVID-19 pandemic sadly clalmed tha lives ofseveral of our residents, with many oth&rs ￿qUiring 8dditional support 8S they had to shi8ld under instructions from the Government or who t8sled positive and had lo go into self-Isol8tion. Thg task and cost olkeeping everyone s8f8 in 8 community of 160+ r85id6nls and approxim8t8ly 50 staff has been conS￿erable and QVSR had lo r8pidly 8d8Pt ils oper8lion to ensure tha safely of both ￿sIdentS gnd staff, with PPE, hand sanilising end social dist8ncing becoming the new norm. The slaff18&m al QVSR h8ve risen lo the many chall&ng6s faoed, 'stepping up lo the mark. lo do whatever was requir6d during these unprecgdenled limes to enable us to continue providing accommodation 8nd Welfa￿ support of the highest standard. COVID-19 also significantly affected th8 Port operations at both Tilbury and DP World London Gateway, with the S8afarers' centres h8ving lo close in terms of normal operations due to I￿kdOWn$- Instead Ihg Tilbury c8nlr& was us&d as an emorgoncy hub to support the chaplaincy tgams who coolinued lo prOV￿e Ship visits despit8 being reslricled to the gang￿YS. We are proud to stale that our Tilbury Centre nevar closed ils doors to seafarers a18ny point during th8 pandemic. D&spile the challenges and difficiiltl8s QVSR experienc&d, the organisalion was Still able to 8chieve many of the targgts $91, which were gssisled by the reoeipl of a number of grants dLinng 2020 for sp&cific projects such as the Gompletion of Ph8se 8 of the ref(irt)ishmenl pmject and to pmvid8 8morgenGy funding to assisl with th8 effects of COVID-19. Alexander Campbell OBE JP MNIV Chlof Executlvo, QVSR QVSR Trustees, REport 2020 QVSR'S aohlevcments for tho yoar In meeting OLir objectives are set out below: AIMA For QVSR to provld8 a carlnq envlronment where IndSvlduals are helped phy8lcally, mentslly and 8pIrI￿allY to meetthelrfull potential rggardl858 of th91r othnlclty or rellglous background. Ob Our Welfare supp)rt is available every day., staff liaison with residents is ongoing in relation to benefits. housing issues and health matters, the team strive lo identify and sUPPOrt individual needs. Regular informal one to one sessions with residents are held to enable residents to discuss specific issues. challenges, opportunitie5, and ideas freely. Regiilar iipdalp.s nn the Coronaviru5 pandemic and our services We￿ delivered lo Individual residents, posted on noliceboards and displayed on the IV in reception. Residents were encouraged lo notify welfare of any concerns with regards to their health, lockdown restriction5 and service alteration. The Chief Executive held 8 bnefing for residents and staff providing an opportunity to alr ¢oncems about the Coronavirus pandemic and the effect on the operation and on individuals", residents were encouraged lo give feedback on QVSR'S operation, to raise any areas of con￿r￿ and highlight how changes might affecl them. Residents were encouraged to109 maintenance and servKe issues Ihrough the Helpdask at Reception and feedback on the quality of the repairs and maintenance of their accommodation. Wliot wer• th• outaomqj? Through regular communications residents felt informed and supported through the pandemio, understanding that any changes of operation were intended to safeguard their welfare. Following COVID safely guidelines (hand sanitising stations and social dislancingl residents were still able to enjoy in-house activities within the QVSR bubble.. These included friendly badrninton, table tennis, snooker. pool, darts and chess compelib'ons as well as regular movie and quiz nights. This enabled residents to enjoy continued social interaction in a fun and inclusive environment. Residents were also reassured when Dlher annual QVSR events, albeit carried oul In a slightly different COVID safe way, went ahead as usual., e.g,. Easter Egg & Chrislm8s present distributson, Halloween Trivia and purnpkin carving, outdoor carol singing, Christmas lunch and bingo. A QVSR auction gave residents an opportunity lo help others as all pro¢eeds were donated to the Royal British Legion. In be￿88n lockdowns, residents accompanied the voluntèers to experience the 'Jack the Ripper Tourf,, which after being'confined" lo QVSR for so long, gave them renewed confidence to venture back out again and resume their usual way of life. Old you Bu¢¢eed Sn thls objecllvg? Yes, we greally v81ue the feedback wè ffceive from residonls and had some very positive notes of thanks for the assistance we provided to rèsidents who were shielding or self-isolaling. We use the feedback from residents lo continue lo develop our operalion to meet the ever-changing needs of our setvice users. We encourage our resident population lo have a real impact on our day lo day operations. Jectlve 82 To Improve the health and wellbelng of resldents by supporting them to achleve lifestyle and personal devglopm8nt goals whether thls Is slmple companlonsh5p* the development of lelsure Interests, tralnlng and employment opportunltles or a mov8 to more Independant Ilvlng or supported houslng. Whatwere thg Outputs? QVSR Trustees, Report 2020 Our Welfare staff continued lo look after the needs of residents and ¢ffer guidance and support, and although COVID restricts'ons limited the inleraclion with many organisalions we were very well supported by the Tower Hamlets Commissioning Team and Tower Hamlets PLJbli¢ Health in helping to keep our population as safe as possible through an unprecedented year. Social distsncing measures meant taking tables out of the restaurant and reducing sealing capacity in the lounges. Enhan￿d cleaning measures and hand saniliser slalions were inlrodueEd. Masks wer8 provided for residents and staff. and the use of PPE was extended to all staff. Our Maritime partners, the Seafarers, Charity, MNWB and Trlnity House generously provided us with emergency COVID funding as did local organisatsons, the Canary WharfGroup and the East End Community Foundation. Donations also carne in the fomi of Tesco vouchers, meals from local organisalion "Women's Inclusive Team" and winter coats from charity organisalion, Hands on London, and their annual Wrap Up London" campaign. Whatwere the autaom••? Residents received individual assistance with meals and shopping bfoughl to thèir rooms as a result of having to shield or self-isol81e. Emergency funding enabled us to piovide all residents with a free Sunday Lunch for a period of 12 weeks during Lockdown 1. During Ramadan Muslim residents werè supplied with daily deliveries of Iftar meals. COVID testing was offered lo all residen15 in April 2020- only six residents received a positive result. Further COVID testing, TB screening and Flu vaccination5 were offefed lo residents in December 2020. Through our partnership with 'Wrap Up London, residents had access lo essential winter clothing. staff and volunteers continued lo monitor the health and wellbeing ol residents during lockdown, they engaged in more activities and lime spent with residents lo ease their sense of isolation due lo the effects of lockdown. QVSR'S Chaplain provided spiritual support to all members of the QVSR communlty., this spiritual support is 9iven lo all irrespeGlive of religion. culture or ethnicity. Despite the Coronavirus pandemic our welfare staff were able lo assist 12 ￿$[dentS to move on to independent living and 8 to higher sUPPOrt Ishellered housing or care homel. We were also able lo proV￿e accommodation and welfare to 16 active seafarers from Tilbury as their repalrialion had been held up due lo the effects of lockdown measures. old you •u¢¢•od In th1• obJectlve7 Yes, in what has been a challenging year we have seen the QVSR residents. staff and volunteers grow as a community. Despite the limitations due to the pandemic, the desire lo help one another. lo support each other in limes of crisis and to go the extra mile has fe-enforced that community spirit, enabling residents to maintain their dignity and self-esleem.11 is often dillicull to measure the overall impact as this can be very subjective in lemis of health and wellbeing. Our aim is lo continue to empower and encourage our community to grow and dev810p. AIMB For QV8R to provld8 the hlghe8t quallty a¢¢ommodatlon and fa¢llllle8 for Its ¥ervl¢e u8er$. ctlve B To complete Phase 8 which will transform 25 rooms with Shared bathroom facilities on the first and second floors at the back ol the building inlo 18 en-5uile rooms. To continue with ongoing building maintenance which will include replacement of all windows and the implemenialion of a key card entry system lo bedrooms. Refurbishment of the Chester Room with updated IT lo improve facilities with both internal & external meeting5. Create an area on the ground floor for an additional scooter park. What were the outputs7 10 new en-suite bedrooms completed as part of Phase 8 of the refurbishment programme 60 new windows installed as parl ol the window replacement progranme QVSR I"rustees' Report 2020 Completion of Key card access system lo 200 doors of which 108 were bedrooms What wore the outcome87 A further 10 residents have an improved stsnd2rd of accommodation and the dignity and privacy of having their own bathroom facilities. QVSR has impToved energy efficiency as a result of installing new ￿ndOWs. Residents have improved security and more user friendly access lo rc)Dms. Old you 8UCCOod In thls objoctiva? Despite delays due to the impad of COVID-19 affecting staffing and supplies, we were still able to complete several projects. Phase 8 was coMp￿ted. and we are continuing with the same contractor, Blagbrough Contr2cts. who have brought a modem and innov8tive design to the re4evelopmenl of QVSR, s accommodation. Windows have been replaced to 60 rooms throughout the building with the intention to replac8 all windows ilhin the whole building over the forthcoming years Key c.xrd access has been completed lo all of the current 163 rooms within the building, this has improvèd the security of our residents and enabled a more modem and user friendly access lo their rooms. The improvèments at QVSR continue to have a positive impact on the cornmunity living here and make it 8 welcoming and pleasant environment-. Almc For QV8R to bg ¥•en a8 a k•y partnor worklng wlthln the marltlmeeommunlty, 9￿Jg￿￿o_C_l For QVSR to play an active part in maritime ministry in the Port of London rea¢hing out to seafarers and striving to meet their needs. What were the oulputs? Supporting the welf8re 011.600 cruise ship Grew stranded al Tilbury- March 2020 till September 2020- with the provision of practical items such as toiletries 3$ many of Ihecrew had been onboard 12+ months as changeovers of crew were not possible due to the pandemic. These crew were not allowed off the ships for 4 months due to the COVID risk. Chaplains provided communication opportunitie5 via MiFi deVi￿S. phone cards and lop ups. The seafarers. centre 81 Tilbury was closed as parl of the government lockdown however the services oullined above were provided trom the Seafarers. Centre with Port Chaplains using the Centre as an Emergency Hub. There were strong partnerships forged in response lo Ihe pandemic with a number ol maritime charities providing em?rgency funding to help the port operations on the ground. Seafarers UK (now the Seafarers Charslyl, MNWB (Merchant Navy Welfare Board). PLA (Port of London Authority and Trinity House provlded emergency funding for our pandemic response wotk. We were part ol emergency online COVID meetings organized by MNVVB. the* meetings brought together the Government, ship owners, unions, and welfare organizalions. These meeting were able lo influence decision makers in the way they treated seafarers- one outcome ol the groups, lobbying was for seafarers to be reco9nized a5 keyworkers. Wh8t were the outcomes? We continued to work with MIS (MissDn lo Seafarersl, Stella Maris (formerly ApostJeshSp of the Sea) and the Saibrs, Society in respect to QVSR'S lakeover of the joint seafarers. cenlres al Porlbury18ristoll, Immingham and Felixslowe. This project is progressing despite the pandemic and ti is hoped that the QVSR I"ruslee5' Heport 2.030 handover will take place late 20211early 2022. QVSR also works closely in partnership with the other seafarers, missions working in the Port of London and the aim is to vDrk together in order lo provide the seafarers the very best welfare support. We continued to work wilh GSM (German Seamen's Mission) as part of our ongoing partnership which has spanned 25 year5. Sadly, our joint chaplain GSM I QVSR returned lo Gernany in late 2020 and we expect their replacement to start June 2021. We are still fully committed to this partnership and look fonNard to new opportunities once the pandemic threat has diminished. An interim Port Chaplain was appointed in August 2021 QVSR has a Port Chaplain based al Tilbury in partnership with the GSM and an Assistant Port Chaplain who additionally serves the Upper Pool of the River Thames. They both have an active involvement in the London Tilbury Seafarers. Centre and play an integral role in the Port Chaplaincy Team based al Tilbury. QVSR continued to work as part of the ecumenical team of chaplains serving the River Thames, this CA)Ilaboralive work allows us to visit most ships and offer welfare and practical support. QVSR continued to manage the day to day running of the London Tilbury Seafarers, cent￿ through its Centre Managers, with assistsnce from part-lime drwers and volunteers, with this greatly impacted by the local and national lockdowns in place during 2020 due to COVID-19. The Centre Managers worked closely with the Port Chaplaincy Tearn at Tilbury to provide a conslstency of service, promote the work of the centre to the wider community and develop and oversee the volunteer programmo. QVSR'S CEO maintained a strong working relationship wrth the executive teams at the PLA, Port of Tilbury and DP Wortd London Gateway lo ensure that QVSR'S work within the Port of London is well known. QVSR le￿ived regular support from these partners in order lo carry out the valuable work of the seafarers, centres. We offer th8 following servi¢e$ to seafarers, bul it should be noted that due to the UK'S government COVID reslriclions seafarers had limited a¢cesg l use of the facilities I services.. ship visiting access to a 24[7 facility within the seafarèrs" centro at Tilbury., an outdoor area with sports facilities., access to wi-fi., foreign exchange, sale of mobile phone top-ups and sim cards,, indoor recreational facilities and shop selling essential items. Working as part ol an ecumeniGal ministry team our Chaplains visited ships in the Upper Pool, Port of Tilbury and DP World area5 of the Port of London and strove lo serve and support seafarers both on board ships and al the seafarers, cenlres. Assistance was provided to enable seafarers to comrnunicale wllh thèir families and be updated on news from their homeland, in adclilion to practical assistance wilh the provision ol Ir8nsportalion. general advice and spiritual care. QVSR continues to work in partnership with the German Seamen's Misslon al Br8merhaven. allowing for the sharing of best practice and resources. Dld you succeed In thlg oblectlv¢7 With ships berthing in the Port of London 24 hours a day 365 days of the year our Chaplains endeavour lo meet this aim within the obvious limitations of lime and resources and continue lo work in a spirit ol partnership in order to offer all seafarers support when visiting the Port of London. Lonoon Tilbury Seafarers, Centre welcomes around 10,000 vlsitors every year, with others vislting the London Gateway Seafarers, Cenlre. Through the ongoing successful management and development of the seafarers, centres on the Thames, QVSR'S standing within the maritime industry continues lo remains high and is seen as innovative and forward thinking in the provision of qualily facilities and setvices for seafarers visiting the cenlres al both the Port of Tilbury and DP World. Unfortunately, COVID-19 has impacted greatly on our wllaborative workwilh churches and local communits.es and arranging vis1ts to the Genlre and holding open day5 and sending out a regular newslellers. Once the COVID-19 crisis ha5 8baled we will re-engage with these groups ?nd the many volunteers who augment the services and support we provicle. Despite these challenges we were still able to distribute over 2,000 Christma5 parcels lo seafarers. QVSR Tru5tees' kèport 2020 Ob For QVSR to work collaboratively with other maritime missions and organisations in order lo maximise the benefit to seafarers visiting the Port of London as well as retired seafarers living in the local community. What wore the outputs? QVSR is committed to working with others in order lo effectNely support seafarers. It is a ￿qUirement of QVSR Chaplains to work as part of an ecumenical team in order to avoid duplication of services and maximi5e the effectiveness of the Chaplaincy operation and accordingly work closely with Chaplains and ship visitors from Stella Maris {fomerty known as Aposlleship of the Sea), Mission lo Seafarers and the Sailors, Society. In 2019 QVSR we signed a Memorandum of Understanding with the Sailors, Society whereby a Port Chaplain would be working jointly on behalf of both organisalions within the ecumenical port chaplain team based at the Port of Tllbury. Unfortunately, due lo need this Chaplain has been transferred lo Southampton therefore this agreement has now ￿as8d. QVSR continued to maintain a close working partnership with the German Seamen's Mission IGSM} with the longstanding role of a joint QVSRIGSM Port Chaplain and ¢lose links with the GSM team located in th8 port of Bremerhaven. QVSR ¢ontinued lo be dedicated lo providing assistance lo vulnerabb retired seafarers and their dependanls living within the local community with much needed support and advi￿, we work closely wllh Shipwrecked Mariners to support this group. QVSR'S CEO continues to be actively involved with the Inlemalional Christian Maritime Associallon's IICMAI, QVSR sees itself as part of the global maritime family and as such we are keen to learn from this community in ordef to enhance our work. QVSR conlinues lo work toward taking over the day lo day management of the sea18rers' centres basad al Portbury (Brisloll, Felixslowe and Immingham. Initial discussions have progressed, and we are now in the 'due diligence, stage ol this proje¢l with a laryel dale of late 20211early 2022. What wer• tho outoomoB? QVSR'S Chaplains worked colla￿ratiVe￿ wlth the Chaplains from other missions in the Port of London. This involved working on a rola basis and notifying colleagues of their movements in order to ensure that there was maximum coverage ol the Port. There is a good team spirit amongsl the Chaplaincy Team, and this ha5 an obvious benefit to the seafarers visiting the Port. QVSR works in partnership with organisalions SLJch as Shipwrecked mariners by a5S1Sting seafarers and their dependanls with one-off grant applications for much needed household equipment as we118s conducting home visits lor beneficiaries ol the Shlpwrecked Mariners bi-annu21 grants. We also provide in- house sign posting on issues regarding pensions, benefits and housing and facilities monthly outreach sessions for organisalions such as SAIL lo give advice and direcllon.. QVSR currently has 48 exlarnal clients engaging with QVSR 20 of which are dependanls and 28 are retired seafarers and 89.58¢10 of which are from an ethnic minority. During 2020 one of our clienls passed away and one dependant family moved out of the area and one retired se8farer was added lo our list of external Clients. avsR is seen as the lead maritime partner working on the River Thames.. wo co-ordinate and direct this work liaising wilh the various port authorities and key stakeholders. QVSR receives many visitors lo ils Port based services every year. These include research professionals, students and Iruslees of various charities as well as other slaff from other seafarers, cenlres. We believe that in sharing our best practice and experience we can learn from ea¢h other. Dld you succeed In thlg obJe¢tlve7 Yes, QVSR plays a key parl in the provision of Faith based welfare seNices in the Port of London which is ultimately beneficial for seafarers and it is currently exploring opporlunilies within other UK ports. Prior lo the COVID-19 orisis QVSR continued to conduct annual home visits on behalf of Shipwrecked Mainers and SAIL held monthly outreach sessions al QVSR and On￿ lockdowns are lifted these will both resume. QV>R Truslee5' fteport 2020 io QVSR is also leading the way with regards to engaging with minority sealarers and their dependants through linking up with local community groups and cenlres. QVSR'S relationships with organisalions such as the Port of Tilbury (Forth Ports), DP World London Gateway and the PLA have strengthened, enabling QVSR to work collaboralNely with them to maintain the high level of support in the Port of London, this has proved lo be of vllal importance during the COVID-19 crisis. AlmD For QV8R to offer a worklng envlronmont that encourages learnlng and dovelopmentwlthlrt &n org8nl8atlon that values all 8taff mornber8 and volunteers equally. QbJootLvoQl To ensure that QVSR'S pay. and benefits are fair and just and show that employees arè valued. What wor• the Outputs? In 2020 w6 continued to monitor the pension scheme to ensure eligible staff were offered the opportunity to join the company pension scheme and continued lo offer 8 health care cash back scheme. The benefits package continued lo impact positively on our staff ensuring they are motivated. The death in service benefit was again reviewed and benchmark8d with other market providers and was found it continued lo provide good market value in terms of the benefrt offeTgd (which is currenuy three limes an employees, basic salary. In 2020 the volunteer programme continues to operate, allowing 6 volunteers to work al QVSR in on8 year placements on a fulllime capacity. Various training needs were idenlrfied for volunteers including Baslc Food Hygiene and Emergency First Aid al Work. Volunteers are treated as part of the QVSR staff team. Wh•t wera tho Outoom•J? The diversity of the staff al QVSR is greatly valued. Staff turnover Continues to be low with a significant number of people having over 10 years, service. Although this creates stability and continuity within the charity the Senior Management Team ISMTI are a￿ayS keen lo challenge practices and trends in order that our approach remains fresh and innovative and that the staffing structure in place ensures we are operating effectively as a charity. Regular SMT Meetings, CEO staff briefings, manager led functional l&am meeting and shift handovers assist with morale and ensure effective Communication throughout th8 organisalion. Volunteers also received regular supervision meetings lo provide an opportunlty to check-in and ensure they were getting the most out of their lime al QVSR. Old you suooe•d In th18 obJ•ctlv07 Yes. employee benefits wer8 reviewed in line with current best practices and employment legislation and will continue lo be reviewed and developed. This objective has impacted positively on our employees as they feel valued by the organisation. The volunteer programme has had a positive impact on the QVSR ¢omrnunity through their engagement with residents via activities and events. V8D2 To encourage Continuing Professional Development {'CPD"l amongst all QVSR staff members and volunteers. INhat were the Output8? During 2020 annual appraisals look plats and 88 a result of the appraisals, specific training need5 were identified for both all staff and bespoke individual training. Mandatory training undertaken included health and safety training, emergency first aid al work and food hygiene. Due to the COVID-19 pandemic other training requirements were pul on hold. The Employee Handbook and Statement of Employment was reviewed and approved by the A&P Partnership. The legal terminology of the policies and procedures have been simplified in order lo meet staff requirements. There will be further updates lo both documents in January 202110 ensure compliance with employment law and legislation. QVSR Trustees, RepDrt 2020 li What wore the OLrteomes? Employees who participated in mandatory training are now beller equipped to carry out their job roles. Additional specific training needs have been identified and will be aclioned in the following year. Having their own self-contained accommodation allows the volunteers to retain their independence and to develop their social skills with regards lo learning about other countn.es and cultures as well as working as part of ateam. The Health Shield cash health plan continues to be offered lo all staff, in 2020 the plan was tailored further lo meet the needs of QVSR staff and to also get the best offerings ol the scheme. Dld you 8uooead In your obJoctlve7 This objective was partly met laryety affected due to external factors however we were able to conts'nue with our internal appraisal process which meant the CPD of all staff was maintained for the year 2020. QbJg.GIIy.LD To achieve Investors in Peopl8 accreditation following a reassessment against the IIP framework Whotwer¢the Outputs? Staff were encouraged to discuss the1r feedback on their experience of Working within QVSR A new IIP assessor was able lo conduct interviews with randomly selected staff including those in the SMT and also the CEO. WhAt woroth• OutQOrne87 Staff fell able to be open and honest about their experien￿8 whllst working at QVSR. Randomly selected staff engaged with the IIP assessment process with a 52Q/o rate of engagement invited lo provide feedbad( on various aspects of working for QVSR. Dld you 8u¢o•gd In your objeotlvo? QVSR was awarded the 'We Invest in People, standard accreditation award and this status will be valid until September 2023 when the a¢¢reditslion expires, and a review will take place. Al QVSR is commilled lo ensuring that we pay our staff fairly and in a way which ensures we allract and relain the Tight skills to have the greatest impact in developing our ¢harilable objectives. In accordance with the SORP (Statement of Recommended Practice) IFRS1021 avsR'. discloses all payments made lo Trustees INB no Trustees receive a 'salary'l'. discloses the number ol staff in receipt of remuneration of more than £60.000 lin band5 of £10,000}. This figure includes gross pay and National Insurance ConlribulwJris-, discloses the policy for pensions and other staff benefits. QVSR has a Finance Committee comprising of the QVSR Chair, Chair 8nd Vice Chair ol the Finance Committee and two other Trustees. The committee meels quarterly and reviews the remuneration for all staff. The CEO and Finance Manager allend the meetings Ileaving during discussions regarding stsff remuner8lionl. The main responsibilities of the Committee are to.. review the QVSR salary structure against an agreed independent market benchrnark tool and make amendments as appropriate to ensure that QVSR salaries remain compelilive., determine the remuneration package of the CEO", approve the annual percentage Icosl of living) increase in payroll for all staff (which can be zerol taking into account the most recent inflation figures., determine pension arTangements' QVSR Tru51eo5' Report 2020 In 2018, the Board decided to introduce the London Weighting Allowance to help with the cost of living for peop￿ who work and commute in and out London. Full lime staff continued lo receive an extra £3000 Ipro-rola for part-time staffj in their annual income. QVSR is proud to offer the London Living Wage. In response to the new increased rate of the London Living Wage QVSR will ensure that our pay rates will be in line with this increase. Consequently, staff who fall under the London Living Wage will re*ive an increase up lo £10.85 per hour effective from January 2020. Delivery of QVSR'S charitable vision and objective5 is primarily dependent on our staff which is the largest single element of expenditure. In July 2020 QVSR awarded all staff 8 30A uplift in salary. Taryets for 2021 El8ctronSc Card Key Entry Sy8t8m Conlinualion of the programme to install a key card entry system to all resKlenl bedrooms and extend to other ofFices and facilities. All 163 rooms within the building have been completed, with the 10 new rooms being created within the Manse remaining lo be added lo the card entry system Redevelopment of thg Manse Thi$ project will result in the creation of10 rooms with 8n-suSle facllitias. Refurbishment of the communal balhroom f•cllltle8 on th8 grouThd floor In¢ludlng tho dl$abled tollgt and receptlonlofflce access This project will improve the standard of commun81 bathroom facilities on the ground floor and provide beller separation from the reception and disabled toilet. This was orvjinally a 2020 largel which was d$layed due to the COVID-19 crisis. Extension of mobility scooter 8torage area An additional ares for parking mobility scooters is lo be created adIa￿nI to the original scooter storage area. This project will provide space for an additional 3 mobilily scooters and was originally scheduled for completion in 2020 bul was delayed due lo the COVID-19 crisi5. Refurbishment ot Re8ldent Computer Room As more and more elements of our daily life Ifrom joblbenefil applications to Iraining courses) have become compulerised there is Still a need lo have IT hardware available for residents in addition lo wi-fi. We will refurbish the computer room so that residents have uge of communal computers as well as a comfortable quiet area in which lo use their own devices. Contlnuatlon of the Installatlon of New Wlndows Approximalety 60 new windows lo be replaced within a number of roorns, 14 windows within the Manse redevelopment and the remaining will be in 26 rooms on the 2nd & 3id floors al the front of the building. Essentlal roof malntenance work8 These works lo the roofs are required as there are many areas where water ingress into the room8 below are 3 concern, the project would be carried out in the summer and ensure the roof areas are waterproofed. We are planning to complete works lo the front and middle of the byikling in 2021, with a view to complete the back Toofs in 2022. Refurbishment of the Baggage Room In the Basement The existing baggage room would be split into smaller are88 to enable Vvelfare to have a designated area for residents belonging and any donations that QVSR receive. The other area would be for Facilitie5 lo store larger items that would be used throughout the building. Remodelling of bulldlng layout and introductlon of hotel referenoes for wings of accommodatlon QVSR I"rustees' Ileport 2020 13 This project will look al putting in place a system whereby each wing of accommodation is named for ease of referen￿. This target was deLayed due to the impact of the COVID-19 crisis. Relaunch of QVSR Webslte In light of the potential expansion of our management of other seafarers, centre the QVSR website will be reviewed and revised. Rovlowlng & Relaunchln9 QVSR'8 COT8 Valuos Having initially started as a project enlrtled 'Residents First. to demonslrale the charity's commitment lo provide the best services and facilities for residents, this has now evolvd to encompass the review and relaunch of QVSR'S core values, based on Ihe acronym 'QVSR'. This was originally a 2020 target whi¢h has been delayed due to the COVID-19 crisis. Launch of a QVSR AfteT¢arè Ser4lco To successfully embed the Aftercare Service Into the Welfare and Housing SeNice. Launch of QVSR'S 3 year Welfarè Strategy This strategy will oudine how we will strengthen the Welfare and Housing Support for all residents. Dovelopm¢nt of Ilnks wlth homeless servlces QVSR will work to develop links with homeless services across London to strengthen our ties wlh other organisalions, vndersland best practice within the homeless sector and deliver services that add lo or complement those already in exlstence. Pro9re88lon of tho Project to tske on tho Management of the 8eafarer8' Colltrns basod at FellxstOWO, Immlngham and Portbury COVID-19 impacted on the proje¢l tlmeline for the Jolnt Se8farers' Project with the fonral takeover of the cenlres now schedubd for fourth quarter 2021ffirst quarter 2022. A project manager will be recruited lo assist with the project and a Memorandum of Understsnding will be drawn up betsveen avsR and the 3 maritime societ￿$ laying out the framework for implementing the project, along with a project management plan and a risk profile. •5 Settlng up of a Govornance Commlttee Members ol QVSR'S Board will form a Governance Committee to be tasked with reviewing legal and financial issues relatsng to ta￿n9 on the three seafarers, ￿nIreS located at FelixstowÈ, Immingham and Portbury •% Dl8clo8ure and Barrlng Servlcè {DBSI Checks for QVSR Trustees and Senlor Man8g8ment Toam Continue DBS checks for all QVSR Trustees, staff and volunteers. Away days for QVSR'S Sènlor Manag¢ment Team {SMT) •nd Trustees Both QVSR'S SMT and Trustees will allend away days focussing specifically on the charity's future. Due to the impact of the COVID-19 ¢risis no away days cou5d be held durlng 2020. Soclal medla output {Instagram, Twitter & Facgbook) To continue lo expand on promoting QVSR'S work via posts on social media plalfoTms and broaden and engag8 with our audience. Introductlon of Sharepoinl- QVSR'S Intranet slte lor stalf and trustee u59 QVSR'S intranet system will contsnue lo be developed lo improve communication amongst staff and to enable them lo have access lo policies and procedures and to keep up lo date with events and news relating to the charity. Performance Indicator8 QVSR Trustees, Report 2020 14 Detailed below are QVSR'S KP15 and by what means the charity undert*es to demonstrate how they are met and their impact. Truste8slDireclors monitor a number of strategic aims with particular attention given to.. Charitsble expendlture- Planngd, sltBtegic. and mission lead Occupancy- demonstrating need, financial viability and impact Measu￿Ment Partner8hlp workln9 and networking - recognising limitations ofour own skills and abilitles and the ability lo h8vo groater impact through working with oth&￿ to ensuTr efficiency and cost eff8CtIV8ness Moveryon of residonts - retention of ra￿dents. working with r8sid6nts to develop th&irskills, looking at appropriate solutions and move-on opportunities 8nd working in partne￿hiP with others to aGhieve these goals Re81dent foedback- quality of our accommodation 8nd facililies, effectivenass of our welf8r8 support packages, resid&nt development and opportunity for move-on, ¢ornmunity values which encourag8 mutual respect and tog&th8mess. The results for the year ended 3181 December 2020 are given in the Stalemenl of Financial Activities on page 24. The as5els and liabili1185 as al 31$1 Oeeember 2020 are given in the Balan￿ Sheet on page 25,, the Statement of Cash Flow appears on page 25. The Financial Sla18ment should be read in conjunction with their related notes, which appear on pages 26 to 36 and have been prepared in a¢wrdance with relevant laws and the Charities SORP IFRS1021. The Trustees are pleased lo report that the Charity has recorded nel income of £653,654 during the year reported and these funds will be used malnly towards the redevelopment programme. avsR generated £3.22 million from its various slr8ams of income, of which £599.627 was Reslricted Funds consisting of grants received towards the costs of the ongoing redevelopment programme, th8 London Tilbury Seafarers, Cenlre, and to staff furlough claims and revenue loss due lo COVID-19. After excluding Restric18d Funds grants, QVSR recorded a reduction in revenue income for 2020 of 30/0 compared to 201g. This reflects the impact of COVID-19 on regular trading aclivilies. Durin9 the same period QVSR expended £2.57 million lo provid8 a high standard of seryice to residents and the local community. The cash position of £997,255 al the end of 2020 includ&s drawdown ol an addf(ional loan facility in preparation for work associated with the redevelopment programme in the first half of 2021. QVSR'S income streams, with Housing Benefit being the primary sour￿, continued lo remain steady, allowing QVSR to meet Ils financial obli9alions as they arose and ensure QVSR remained a going concern into the fulure, Final￿, QVSR has continued to ulilise its surplus earnings towards the redevelopment programme in order to nKidernise the quality of aGGommodalion 8nd improve the wellbeing ol its residents. The building improvements are reflected in the transfer of £540,094 to the Designaltsd Fixed Asset Fund. Ico As required by the Charities SORP IFRS1021, the TrLtslees confirm they have.. reviewed the major risks facing QVSR., put in place procedure5 to mitigate these risks. Specifically, a 36 point Risk Management Re9lSter is maintained. This register is reviewed by the Trustees and QVSR management. Existing procedures are considered lo be satisfactory lo address the rlsks Identified. The Trustees consider the following to be the key risks facing the organisalion.. QVSR is highly dependent on government funding via the benefits system in order lo finance its operatio and is subject to the economic environment and the impact this could have on its work. The current impact of public Spending reductions is closely monitored to ensure that priorities are reassessed as necessary In a fast changing environment. Trusleesldireclors gre kept up lo dale via Board Meetings. QVSR Tru%tees' Report 2020 15 QVSR needs to recruit and retain the staff and volunteers who can deliver services of the highest quality for its residents. This is central lo our strategic plan and we aim lo ensure staff and volunteers are Provided with the support and training they need lo deliver the strategy. QVSR recognises the importance of safeguarding ils residents in all areas of our work. The chanty has a safeguarding policy which applies lo all staff, and volunteers who have regular contact with residen15. Thls policy is supported by relevant training and the DBS {Disclosure and Barring Servicel checking of a51 staff. volunteers and Trustees. QVSR'S main activity continues to remain heavily reliant on statutory funding Iproviding over 750/0 of general income slreamsl and operate5 alongside the concluding phase of a complete internal upgrading of accommodation and attendant facilities. QVSR'S Finance Committee, acting on behalf of Trustees, maintains the Charity's Reserves Policy in line with the Charities SORP IFRS1021. General Reserves are required to sustain the Charity's aclivllies in the event of reduct￿￿8 in the revenue income streams. primarily of stalulory funding, in order to ensure that sufficient working capital resources are available al all times to enable obligations lo b8 mel as they becom8 due. From the ftiregoing, the Trustees have agreed that the tsrgel free General ReseNes should be set at six months normal revenue expenditure, which currently equates to £1.2million. As al 3111 Decembèr 2020, the Charity held aggregated total funds of £12,317,748 of which £737,780 was General ReSe￿eS, £11,411,761 was Designated Reserve Funds, and £168,207 represented Restri¢led and Endowment Funds. Designated Reserve Funds ar8 wholly tied up in Tangib18 Fixed Assets, mainly freehold properties which in the event of a sale would have reslriclions placed on use ol the net sale proceeds. There is a mortgage secufed on the main freehold property and the lolal outstanding al the yearend stood at £1,021,732. which repres8nls a gearing about 8.3'h. During the year, a further advance on the mortgage was d¥awn down lo assist with the property upgrading programm8. Total free General Reserves held al 31 December 2020 amounted lo £737,780 which is below the reserv8S largel of £1.2million. The Board of Trustees agreed to continue this temporary measure into 2021 to enable completion of the property redevelopment programme, pending receipt of agreed or anticipated grants. When this programme is completed, the Trustees inlend lo create a specihc Designated ReseNe Fund lo provide for significant future improvements and repairs to the properties and il is proposed to fund Ihls by an annual transfer from the operating surplus. Overall, the Charity continues to be in a strong financial position and through the Finance Committee. tho Trustees are committed lo reviewing this ReseNes Policy as necessary but not less than annually. Investments As reported in 2019, during the year under review, the Trustees duly invested £200,000 of the Charity's reserves in managed investments with the Central Finan￿ Board IC.F.B.l of the Methodist Church. Funds were split equally between the Managed Mixed Fund and the Epworth Stewardship Fund, following advlce received from the C.F.B. Investrnenl Managernenl Team. In addition, the Charity maintains significant funds on immediate access deposit account with the C.F.B. of the Methodist Church. Cor orate Gove ce > QVSR'S 8oard governs the charity and has a maximum of twelve TrusteeslDirectors. These TrusteeslDireclors are appointed by QVSR'S Board and are ratified by the Melhodisl Council. Trustees are appointed by unanimous vole. Appointments are lor a four year period. Under the current Charity Scheme dated 10 March 1998 of Queen Victoria Seamen's Rest, Trustees are appointed for a four year period bul can be re-elected al each fourth anniversary. Any newly appointed Trustees assume the remainder ol the term of the appointment for the Trustee they are replacing. > The above situation pertains lo both the unincorporated and the incorporated charities, although the incorporated Company IQVSRI is also required lo re-elect one-third ol ils Directors who retire annually al the AGM. QVSR Trustees, Repart 2020 IC) > The Board annually looks al the ski115 and abilrbes of TrusteeslDireclttrs and measures these against aGlivilies and targets. Tiaining activities are arranged for TrusteeslDirectors according to individual and organisalional needs and reviewed annually. > New Trusleesloirectors are sought aecording to individual and organi$81ional needs and vacancies are advertised in the Melhodisl Recorder and Ioc81 newspapers. Potential trusleesldirectors are invited to submit a written application, which is scrutinised by the Board and suitable applicants are inleNiewed before being proposed as TrusleelDireclor. All new TrusteeslDireclors are given an inducts'on pack which inGludes QVSR'S strategic business plan and are directed to QVSR'S website. QVSR endeavours to send new TNsleeslDireclors on a relevant training courses and the Chief ExecutNe introduces new Tnjsleesloirectors to the staff team, to give them an insight into the day lo day operation of QVSR. Professional consultants are used to advise the Board on specialist areas. > The TrusleeslDireclors Provide leadership and direction for the charity, setting the vision, mission and strategy. which are delivered by the Chief Executive and his team. The Tru51eeslDire¢lors are legally responsible for ensuring that resources are used prudently and only In support of QVSR'S objects, for stewardship of QVSR'S assets. and for ensuring that the charity complies with all relevant legislation and regulation. > avsR's Board meets four limes a year and Is supported by the Financ8 Committee, which a150 meets four times a year. and overBees all financial related matters of the Charity. Ad-hoc sub-committees are also formed from time to lime to deal with specific issues such as restructuring or redevelopment work. The sub- committees are chaired by Tru51eeslDirectors and attended by staff, Each committee has ils decisions ralified by QVSR'S Board where appropriate. The day to day running of QVSR and Ihe exercise of executive responsibilty are delegated lo the Chlef Executive. During 2020 there was one change lo QVSR'S Board of Trustees with the appointrnenl of Sir Alastair Norris In June 2020. All ol the QVSR Boarcl are voting members and have the right to vote at general meetings. In addition, QVSR has a number of members who are not Board members. QVSR'S members have the right to attend, speak and votè al general meetings. QVSR members are Ilsted on page 19. QVSR'S volunteer programme consists of a befriending service in which volunteers engage with resldenls by organising recreational activities thus creating a community spirit. The programme helps to create a supportlV8 and empowering environment for ￿sIdentS as well as volunteers. The programme of a¢livilies creates a more welcoming and homely atmosphere therefore enabling the charity lo identity th8 needs of our residents as well as alleviating isolaliors, boredom and enhance the lives of our residents. In 2020 the volunteer programme had four volunteers taking part of the programme al QVSR though our partnership organisalions, Action Reconciliation Service for Peace and Tirne for God. In March we saw a slarl ol the global pandemic and the start of the first lockdown which meant that some of our volunteers had lo relum to their home countries as our partnership organisalion were forced lo close thèir doors. However, we had iwo volunteers stay throughout the pandemic and another return on their own to ¢ontinue with the programme as they fell that the work doing was even more valuable during such difficulltimes. In the later part on 2020 QVSR welcomed four new volunteers from our partnership QTganisations, Action Reconciliation Service for Peace which enabled us lo wnlinue creating a sense of community while adhering lo the strict lockdown and social distancing guidelines, through actives such as Bingo and darts compelits'on. We were also able lo host a Social distance Christmas Lunch and sctivilies to alleviated the stresses of the pandemic. Additionally, there are other voSunleers who ¢ome in to provide assistan￿ with event5 and activities during the Christmas period. QVSR I'rustees, Report 2020 17 The volunteer programme continues to evolve and have a posltive impact al QVSR for our residents and for the seafarers visiting our cenlres. as well as enriching the life experiences of our volunteers. The Trustees and Chief Executlve acknowledge that the input of our volunteer5 gready enhances our ss of Ihg reigied fundraising costs. ￿1 8s6¢cialed costs aTe di5¢1osed Separa￿ty ￿ Ihe stal0r￿n1 ol Fin&ncial Atlivilies Inv8slm6111 Incot Inve51menl Income 15 a¢¢ounted fof QD 8n acuuai ba8ls Renlal IttGomo Rental Income ￿ ¥couni8d for when iecelvabkn. Golng Concorn Like all thaiilie3. Covid h85 i(npa¢led OLir Inconie $lieam8 and oper81ioDs post year end As explained In tho Truslee8 rèpoii. Ihe Charily has been able lo obia1n addllion81 $uppoii tesiricied lundih9 lioni m8rilime gr￿1 glving ch&iiliEB and Ihis coiiplèd willi our conliDiied opoTolioiTrs supporling our res￿￿￿17¢9 al Easi India Dock Road and oui seafarnrs t•nlras ensures Ilial Ihg Ch8111y will bfy obk lo ILillIl Irs requirem8nl& for al ￿4511? niomlh$. Tre TiwJkee$ b8ve sallsfled Ihems61ve$ Ihal tle Charrty reniain5 a go11￿ concern Thv Irusiees hawe as8e8sed whelher the use of Ihe golng concern basls Is appiwlakn hbve consthred possible evenls or condiii0fi8 Ihal might casi s￿nI1￿c¥nI doubl on thè abllilty of Ilia Charilyto continua as 8 golng concern Th6 Trusige.I hsve tnade this 8$595smèTIl loi 4 p&rlod ol al laasl one yeaf Iiom th8 dèlè ol apwovalol the Ilnèn&41 Ilalemenis In particular Ihe IIu$ieo5 have eonsklered itto Chafill8 lor8C8618 and p@ect+on$ and have t4keTr a¢¢ounl ol pr858ures oh Incoffle Afler making en9u11￿& the Iiu8100s have ¢MClud8d that Ihere •ie no mal8rlAI ￿n￿lIal￿tIo1 and Ihal Ihe Charlly ha8 adequat8 reso¥Tces lo ¢oniinue In opeJalion81 exi$ienc•s lor th? lores8eabl8 ILIIuig The Ch2111y I￿refOre conlinues lo J(k)pl th8 golng conc•m ba8￿ In prep8ring its finand81 $1glemon18 exp8ndilur¢ Ba$1¥ ol AIIoc•iion of Co•t Expeiidiluie 15 wh8n incurieLJ. W￿(0Ver pos8ibkn costs are allocai8d dlieclty 10 ACliwl*s. Slall cosls are •lloca16d ac¢ording to Ihe cosl ol slall woikjng direciiy In lh8 i¢lBvanl dep8nmenl$ w￿re cosi$ ¢Jniiol b8 dir8GIIy aiiilbulHbkn lo any dopzrtmèni Ihey have be8n oppoi1ionFpJ accoiding lo Ihe praporlion of $tall worklng In each doparlmeni DlreGI Cli8rtiible expèndllurg Dlfeci charilabk expendilufg Includes expendllure dira¢lty ielalod Its Iho obi8cls ol Ihe Ch8rity and ¢ompri5es Ihe loknAng' Resiéjiirftnl 8rtd Shop R•51auroni and shop èxpondllui• compris¢$ th• co&1 of piovisbn of these lacllibèl loslel Hooiel 8XP8ndilui8 compil$es Ihe ¢osi of provi41on of Ihls la¢ilily. S8marllwi Work Expen(IiliiFe on S8m8rlian woik compli508 w518 01 the esre pY¢9rafflrMs (Inderfak8n by Ihe Charlly and 1$ iccoufiltd lor when POy•bt8. SN8f4ivr Coiilm Seafarer Centre compF15e6 Ihp of provi¢Jiro weNAre and suppoil ¥eThicts IOF 58af*rfjF¥dl ihe P0116 01 T￿lry afvJ OP World London Gateway Tanglble Flxod AB$el8 Assets wilh 8 e051 olgrealei than tl,WO are capilafv'sed and 8re hÈld al cosi IT 8wendilure i%wiilten olfwhon purchased Depreckguon not provvjed lor in Ihe year ol PLirthase or yfr)r ol dL%posal No piovisioii for doproclaiion made In respe¢l ol Iifjeliold L?{￿ afKI buildln95, Q*CgpI lor the bDilei and Èleval(K Tlie T￿sle8S ¢on$￿er rt unnecessary lo depietiale Iho bii5ldln9$ as 1118 •lle¢l would ￿ inliiiaierial di￿ to the rna(k81 valtig of Ihe larTrd and biiildings lo be giealei Ihcin cosl Consianl repalis and rentwals w¢ik 15 carr￿￿ oiil on Ihe bvildinos lo eDsiiie Ihal the value d￿$ ntsi dimintsh In accordance willi fRS 102. ali itnpaiinitrnl ieview is ts[11￿ oiii on an annual ba$i8. For other fixed as5e15. deprecolv)n Is piovldèd ovol the esllm6ted useful lives ol ihe a55ets ai the lollthMTVJ raigs.. Fffjeh￿￿ Impiovenienl 10%- ?0% on c031 fo% on c031 25% on wFilleD down value 15'h on Wfillen down waluÈ 250/* on CDSI H051el equipmenl Oiher eqLiifJrnenl Moloi vehicles Pa98 29 QVSR Notes to the Flnanclal Statemethts For the y88r enrled 31$t December 2020 Iconllnu¢dl l thtiuniiw ICOn15nu•d D•pr•¢iiUvn TM InJ5l￿Sh+1¢¢Of*thiOathe cthwk￿n￿￿JyJThfyu[l￿￿1ltIhr￿d wcnMseB81 IZ1119t Fasl Ind￿ DOCkRo￿ andh*é•lDimidthe LQ rel￿￿+￿•171$OlAcco￿rIrt9 Slgnthrd¥ CDMpatyLawy￿￿ i•du¢¢ lh• ¥Wuo01 Ih•prwnlM6 tts￿￿ Con&wErttylhty*¥ sgv4fi*d Ihai Ihere 19 [¢1 h)tr*opth*ig ¢)pvrollng L•ii• P•fflslDn Co•1• T4¥itkin Crflk•i i¢¢ountlng ••il￿(￿l ind ii•i¥ ¢fludq•nith Ill tho St41￿1￿rI8 11 Its Ii¢cHw lo INke luthJim8ffly. •Slnlll•i ¥5wmrAthi thil br1￿* lh¢ tharK*i IMINm¢nii w• Bi •muitW I￿n x• ¥41￿ M J161 Jo MplWIJi Inguraru Fiind HfvIRC JR5 20,101 o.sJ2 8.lJ2 TIL￿LI￿•d ioofy) TM ABF Tli¥ 15,QO 25,QOD 26.ISD io.oth) Fvurfthi BMldc• L*n9 TNI*l Tr￿lY I2￿0 UK IANW J1.3 P￿t￿l 31.$ UK RIgh1th￿ UK Umrtthl DP Svut TF Sp4lirw$ Tf• 2.SOD 18,Sl MNWO ie.L 12W) 23.1 10. Titxry TLTrl Pa4E >) vr Cjrv) 8t18 dkB:%8"k{:XA mv) ¢0 l!i- E¥9s1k￿.5s-￿8rx1X" 1982%&12 * p r4 QVSR Notes to the Financial Statements For the year ended 31 st December 2020 (continued) 4 Stalf Cog1# and Numbers 2020 2019 Wage5 Salaries Tetnporary Staff Ernpknyerfs N I Conlribulion PeTh8ion Conlnbulion3 1,307,018 71,5XI 113, 90,556 1,309,918 8.114 115,373 69,665 Duiing the year, the lolal Reduncany atnounls 1.S82,792 2.391 1,503.070 The number ol employees bvhose emthumenls amounl&d trj ovor £60.000 in the year was a9 lollows. E110,(K)I E120,Crf)O 2020 £80,001 - £70.000 The iwo employe8 in Ihe 8bove s*dry range PQrfIcipaied In the pen8ion 5ch8rne arKI coniribubons m*Je lor Ihern amounted to £25,03112019. £6,513) 2019 One Trustee received a peiision 01 £8.92912019 £8.6691 &ain8d duflThJ his p&81 etnploymenl al OVSR Inol lo( their liuslee rolel and 7hiee Tiuslees received reimbiirged expense for Iravel of £420 12019. £1,4821 The Chanly incuifed costs of £50612019. £4781 In ￿latio17 ¢0 fruslees Indemnily Insuranco. The key rn8n8geineiil per$oi)nel of Ihe charity consisls of lh8 Iru$lees (who are not r¢munefaled. 01￿8r Ihan the Iru51ee rocelving a p8nspon 95 8bovel.the Chief Execuiivg and Opeialion Mgnager Total key management remun&ialioi) 8mounis to E225.87912019.' fl10,8￿) The averag¢ number ol employees, on 8 lull liine basis aThaly8ed by funcllon, wa$. Shop and Fesiauranl Sealaier Cenlre 081el 2020 2019 No. 28 28 The aveiage number ol employees on a head count b861s w88 5012019. 501 38 5 Tan9lblo Flxed As$et8 Freehold Land and 8ulldlng FurnltIi￿ & FIKture$ Co•¢ or deèmed ¢081 Co%1 brought lorward Addilions As 31sl December 2019 Equlpment V•hlcl85 Total 11,767.306 325.357 12,092.665 400,716 19.648 420,384 2£6,807 13.382 310.189 $4,5U4 11.198 71.702 12,519.335 .375,$85 12.894.920 Qepreclatlon tkpTecialion broughl forward Charge for ttie year As al Dece￿￿￿[ 2019 158.031 231,384 25.948 257.332 212.3G6 14.64d 227.010 22.378 13.626 36.002 6?4.157 83,875 708,032 187,688 Net Book Valiio 131si Decembei 2020 11,904.977 163.033 83,179 35.100 12.186 888 Al 3131 Deceniber 2019 11,609,277 169,332 84,441 32 128 11.895. 178 P8ge.' 33 QVSR Notes to the Financial Statoments For the year ended 31st December 2020 (continued) 8 al Invgstments 2020 2019 Markel Valuè 161 January A¢qui#ilions at Cost Disposals Nel unrealised gain8 2CQ,002 13,397 213,399 Value 01 cost 31 December 200.Q02 6 bl Geographlcal br•akdow 2020 2019 Iii the UK Ouiside UK 213,399 e} Inveslm8n18 Ihal are m8l•rial in 1orm8 of Ihe inve8lmenl portlo11011.8 over S%) aro disclos¢d ￿loW Portlllct Market Valu• CF8 Man8g8d Mixed Fund Epworth Climate Sloward8hlp 49.8 108,193 107,206 7 D•blorJ 2020 2019 Trade deblors Bad dgbl provl64on Other laxgs and wclg158curily co8t8 Oth8r dgblor8 Prèpayments and accrued Income 737,579 11,6661 81.559 137,015 11,9691 03.434 1.047 13,975 2128S5 203 502 B Cr•dltor•.' Amount8 falllng due wllhSn one ytt*r 2020 2019 Trade cr8dllor8 Olher creditors Tax and sc¢ial security Accruals Loen (See note 91 73.275 20,995 28,984 26,055 35,891 96,489 93,054 280.473 47,954 136,230 313.017 Page.. 34 QVSR Notes to the Financial Staternents For the year ended 31st December 2020 (continued) 9 Creditors: Amounts falllng dug aftgr more than one y¢ar 2020 2019 Loan due wthin 110 2 years Loan due within 2 10 5 years Loan due within more than 5 years 136,230 408,690 476,812 1,021,732 93,056 279,168 418,770 790,994 The bank loan provided by Methodist Chapel ￿'d is secured over the Freehold pioperly and the balance is repayable by 2029 and bears current market intere51 al a variable rale currently 2.90/0 per annum. 10 Unr•8trlct•d Fund8 Galn on Fund Balanco at Invostmgnl Tran$f•r8 31 .12 .2020 8alan¢8 at 1 .1 .2020 Income Exp8nditur• 0gslgn4¢od Funds Fixed Asset Fund Queen Victoria Seamèn's Rest 10,518,284 353,383 10,871,eS7 540,094 11,058,378 353,383 540.094 11,411,781 Ggneral Fund• QVSR 610,824 2,626,033 12.361.144) 13.396 1188,9341 700.174 11,482,491 2,626,033 2,361.144 13,396 351,?60 12,111,935 Balance at 1 .1 .2019 Incom• Exp•ndlture Fund 8alancg al TranJler8 31 .12 .2019 Oe8ignatgd Fund8 Fixe¢J A55el Fund Queen Victoria Searnen's Reg1 9,726,013 353,383 10,079.396 792.277 10.518,284 353.383 10,871,667 792,271 Gongral Fund$ QVSR 1,096,382 2,707,371 12.453.180) 1739,7491 610,824 11.175,778 2,707,371 2,453,180 52,522 11.482,491 Fixed Asset Fund this lund together with the aggiegaled Queen Victoria Seamen's Rest general and reslricled funds represents the value ol the fiKed assets. The QLieen Vicloria Seamen'5 Rest general fund represents the resetves he￿ by the old charity that have been aggregated with QVSR under an Uniling Direclion. Page. 35 QVSR Notes to the Financlal Statements For the year ended 31st December 2020 {continued) 11 Reslrieled Funds Galn on Expandllure Investment Fund 8alan¢e at Rev#luallon transfgr8 31 .12 .2020 Balance at 1.1 .2020 Income Fixed A88el Fund Building & Development Sealarer Cenlrè 139,463 139,463 415,716 183,911 164,5561 183,911 351,160 21,400 21,400 160.863 599.627 1248.467 351,1801 160,863 Fixed 9ssel fund - Ihls ha8 been received for the purp08e ol purchaaing fiKed assels. This fund is hÉld by thè Queen Victoria Seamen's Re81 and has been aggregated with QVSR under an Uniting Direction. Building & Development Fund represents grants received lowafds the current bullding project. A Iransfei ol £351.160 was made frorn the Building & Developmenl fund to account lor Bxpendilure In the yeai on the building In line with the r8Blrlclion in place. The lrnprovernenl lo thè building is recognis8d within the deslgnaled Fixed A8sel Fund. Se8larer Cenlie represen1$ funds received towards Ihe opefalion ol the cènlre In Tilbury. 12 Endowin•nt Funds 2020 2019 Invested wlth thè C•nlr41 Fln4rtce Bo8rd Elizabeth Wills Allen Fund Mary Thompson Fund Alice Hall Fund Miriam Redm8n F(Ind 4,539 166 2,091 548 4,539 2.091 548 7,344 7.344 The Inve$lmenls held on d8po$ll with the Cenlral Finance 80a￿ and were 8slablighed by eThdowmenls ￿ceiVed in th& pasl and held by the Queen Vi¢loria Seamen's Resi which has beèn 3ggieg£led with QVSR under 8n Uniting Dlrection. Inter8sI earned has been includtrd within Goner81 Fvnds and Ihorelore there has b8&n no movement in Ihg Endowment Funds during the year. 13 An3ly818 ol Ngt A88è18 Between Fund8 9nd Charltles Flx•d Asse18 Current A$sgtB Total 2020 Total 2019 Inv•8lment VSR Oe81gnated Funds Fixed Asset Fiind Restrl¢t¢d Fund8 General Fund$ 11,694,042 {635,6641 11.058.378 10.518,284 21,400 21.400 21,400 1,185,860 699.085 700,174 610.824 1,207,260 11,334,749) 11,779,952 11,150,507 213,399 213,399 11,694,042 iieeii Victoril? Sgonion's Rest De$iynaled Funds Restrlel¢d FuDds Endowment Funds 353,383 139,483 353,383 139,463 7.344 500.190 353,383 139.463 7.344 500,190 7,344 7.344 492.846 12,186.888 213,399 1.214.6D4 1.334.749 12.280, 142 11,650.697 Page" 36 QVSR Notes to the Financial Statements For the year ended 31st December 20201continued) 13 ￿l¥ly51¥ UF N¥l A¥o¥ity Btrtween Funds and Charltle$ leontlntsedl Flxod As8etg Currtnt AB8ets Total 2019 VSR De$iunated Funds FlxedAssetFund R•sll¢l¢d Fund8 Q•n0ral Funds 11,402.332 1884,0481 10,518.284 21,400 21.400 798.243 187,4191 610.824 819,643 11,071,4671 11,150,508 11.402,332 uegli Vl¢toria Se&nion's Res D8slgnated Ftinds Reserleted Fiinds Endowment Fund8 353.383 139,463 353,383 139,fj63 7,344 500,190 7,344 7,344 492,848 11,805.178 826,987 1,071.467 11.650,698 14 Qug¢n Vlctofla Sgam•n'8 R•8t- Movèment8 In funds for the y•ar Th• aceounls ol Ihè Queen Victorla Seamen's Rgst have been aggregated wlth QVSR under a Unlting Olrécllon. Bal?nce at 1.1.2020 Incomo Exp8ndilurg Inve8tmont Fiindg ealancg at RevaluAllon Tran81er 31.12.2020 General funds Roslricled Funds Endowment Funds 353.383 139.463 7.344 353.383 139,463 7,344 500,190 500 190 There ￿re no m¢vement8 In th8 fund8 $18tèd above in 2020 yuch that ll)• klan¢*8 0$ ¥11 J•nuary 2020 were 86 abov•. 1S Futur• Flnanclal Commltmont¥ 81 Operallno 108ge8 Al 310e¢ember 2020, the charity had payTn8nts lallin9 due ynder operalino leaBe$ aB follows., E4uipm•nt 2020 Equlpm?nt 2019 L&sg than one ytar within 2- 5 year5 Ov8r 5 year$ Total 3,406 11,921 6.021 15,327 bl Capltal Commltmonts At 31 sl Oe¢eniber 2020, capilal cornmilments approved by Ihe Board not conlracled amounted lo £332.461 12019 £ 311,253} 16 Liability ol Members At 31st December 2020, QVSR had 12 12019 . 141 membefs. The liabilty ol each member to rgntribulè lo tha assets ol the company is limlted lo £10. Page.. 37 QVSR Noto8 to the Financlal Statements For the yeai endod 31st December 2020 Icontlnuedl 17 Corte¥pondlnB year flgUM• Gonoral Note Fund• Do8lgn•W ￿￿trIct¢d Endowmqnt Funds Fund• Funth Fund8 2010 INCOME AND EXPENDITURE CCIME from gener8￿d funds.. Legac￿5 r6Ctlvod App881s Incow Investm8￿1 Inr￿ ActMllè8 In fuTlTher8w ol ihe ¢h*riV$ ot4ocli¥ei'. Rosl•ur4nl shop Hostel Rent r8c•N•d Grants raeelved S8•l¥r•i Conlr CttherlA¢omei 68,418 17.821 5,434 68.41e 17,621 5,434 341.173 2,024,255 8.783 341,173 2,024,255 e,763 52,522 28S,105 54,304 52,522 77,700 187.405 64,304 Tot•1 In¢om• 2.707.371 130.222 2.837 $93 expendltur•¥ Re1￿u[anI 8nd Sthop Ho8181 Sealaiar C¢nire Rèn1• 04¢•ndilur• S*m41it4n wolk 523.788 1,581.397 197.380 8,645 141,>70 62J,788 1.581.397 293.0 8,645 141,970 97,70D Trf•l Exp•ndlt¥r•• 2.453.1BO 97,700 2.Jrw.880 Incom•1 E¥p8ndilurv for tho ￿•r Ti•n•l•r Funds 254,191 32,522 286,713 7J9.749 N•1 MOWM&n￿ ITr Fund• 1485,J581 792,271 (20.&J)I 702.178 Opon*& FU￿1• 91 l•1 J•nu4ry 2010 Clojlng Fund 8alancas I ￿ 382 10.079.3g6 7,344 11,363.985 610.824 10.871,667 7,344 118JO.898 18 N•1 Incom• 14•t Incom• l• •tat•d bft•r ¢horglng.' dllorn Fl¢m¢JMriik)n.audll18xdudin9 VAT and o¥eil undor aceui•lJl 2020 2Q10 9348 19 R•l•twd Party 7rAnsacllo There wgrg no related p8rty Iranucllonl in the y••fiho1 r•qulr8 disck)uurns- 2020, 12019.. non•l P0 Je.. 38 QVSR Detailed income and expenditure Account For the year ended 31st December 2020 2020 Income 2020 ExpendSture 2020 Net 2019 2019 Nèl Mlssion Aclivltl88 Restaurant and shop Hostel Seafarer Centre 315,090 2,055,135 102,817 1535,5301 11,700,154) 224,588 1220,4491 354,981 121,771 1182,6151 442.858 107,675 Surplus from Mlsslon Actlvltle8 2.473,042 2,460,281 12,760 152.568 Oth•r Ml$$lon Incorne Interest Other Grants received 4.002 75,073 599,627 5,434 54.304 130,222 678,702 Rents received Inel of oulgoingsl 189.960 118 668,491 190.078 668,491 190,078 AppealB Income Donations 14,986 17.621 14,986 17,621 Appgal8 Expondlture N•t Income from Appeal• 14.986 17,621 Samarltan Work Food. shelter, rgliel and comfort to seamen 132,440 141.970 551,038 65,729 AiJd.' Legacies recèived 52,250 68,416 603.288 134.145 603,288 134 145 Net Income for the year before unroa118ed Investment galns and tran$fèr$ 616 048 286713