Link 4ge Southwark
Communities supporting older people
(A Company Limited by Guarantee)
Trustees Annual Report and Financial Statements
For the Year Ended 31 March 2022
Company Registration Number: 05189161
Charity Registration Number: 1105923

Page
Legal and Administrative Information
Report of the Trustees
Report of the Independent Éxaminer
12
Statement of Financial Activities
13
Balance Sheet
14
Statement of Cash Flow
15
Notes to the Financial Statements
16

Report of the Trustees for the Year Ended 31st March 2022
Legal and Admlnlstratlve Informatlon
Trustees
Caroline Havers (Chairl
Adrian Greenwood Ioeputy Chair & Company Secretary)
Stephen Henden ITreasurerl
Bev Tanner
Susan Sternglass Noble
Rebecca Torry
Dr Ruth Evans
Funmi Olowe
Susan Wilkinson
Lucy Allen
Mary Woodman
Tim Devine
Resigned March 2022
Resigned June 2021
Resigned January 2022
Company Number
05189161
Charlty Number
1105923
Reglstered Office
United Reformed Church.
Tell Grove,
London SE22 8RH
Chlef Executive
Sophie Wellings
Independent Examiners
Knox Cropper LLP
Chartered Accountants
65-68 Leadenhall Street
London EC3A 2AD
Bankers
CAF 8ank Ltd
25 Kings Hill Avenue
Kings Hill. West Malling
Kent ME19 4JQ

Trustees. Report
For the year ended 31 March 2022
The Trustees (who are also the Directors of the charitable Company for the purposes of the
Companie5 Act), present their combined Directors. report and Trustees. report. as required by
company law. together with the audited financial statements of Link Age Southwark (the Charity) for
the year ended 31, March 2022. The Trustees confirm that the Trustees. report and financial
statements of the Charity comply with the current statutory requirernents, requirements of the
Charitvs governing document, and the provisions of the Statement of Recommended Practice
ISORPI "Accounting and Reporting by Charities" applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
IFRS1021 (effective l January 20191.
Mission Vision Values and Activities
Our Vlslon
Friendly, vibrant local communities where older people thrive.
Our Misslon
Link Age Southwark helps older people stay connected with their communities, alleviating
loneliness, improving health and wellbeing and making communities stronger through volunteering.
Our Values
We are posltlve
We bring joy, vitality and warmth to every setting we enter.
We have 4 'can do, attltude
We encourage everyone to share their unique skills, talents. passions and experience with eath other.
We are always conne¢tln6
We know that connecting with other people is critical to everyone's wellbeing.
We respect the Individual
We See the person, not their age and always truly listen to the person in front of us, sèeking to
understand their point of view.
We are not alone
We work in strong partnerships and link older people with our volunteers and with other services
when that will help them and their communities thrive.
Achievement and erformance
Despite the challenges of this year, we continued to keep our mission of alleviating loneliness,
improving people's mental and physical wellbeing and keeping our service users connected to each
other and the local community at the forefront of our work. This was felt to be even more
important given the ongoing impact of the withdrawal imposed by the pandemit. The last year has
seen us move rapidly between 'lockdown' provision, social distancing and an in-person offer, as and
when government restrictions and the irnpact of new variants has allowed. Having 'coped with
Covid, last year, the team were well prepared for making rapid adaptations between the different
phases of operation. We are really pleased with what has been 3chieved over the13st year and have
particularly welcomed the opportunity to get our'in person, setvice provision back up and running.

Our service provision over the last year is summarised below=
Befriending
Our befriending has combined telephone befriendin& online, outdoor and socially distanced
visits in the home. With the lifting of restrictions, volunteers have been able to decide with
their befriendee as to how they wish to continue their visits.
Exercise, social and artivity groups
Our groups offer now incorporates orbline groups. in person groups and hybrid groups where
people can attend either online or in-persorb. All of our groups are dementia friendly, and we
also offer groups that are exclusively for those with a diagnosis of mild to moderate
dementia. We have started two new groups this year in partnership with local Churches that
offer lunch for service users as well as social activities.
Practical support
We have retained the shopping service that was developed for Service users during the first
year of the pandemic, however it is much reduced in terms of the extent of the provision.
We have restarted our offer to do odd jobs around the home and light gardening services.
We have also participated in targeted support projects including a 'Warm and Well, initiative
funded by Southwark Council. We have introduced a new service offering volunteer 'Digital
Buddies, to support people with IT queries in their own homes.
New51etter- Our newsletter is sent out every two months to all those on our database who
have consented to receive it. The newsletter over the past year has contained useful
information including information about Covid and the vaccine,. as well letting service users
know about our groups and events and local activities and offers.
Transport
During the periods where our in-person provision has been back up and running, we have
been offering transport including volunteer drivers, taxis and escorted support. This ensures
that those with additional support needs can attend our groups and events.
Inter-8eneratlonal work wSth local schools
Local schools have contirbued to support our work including Eroups attending our offices to
assist with key tasks suth as preparing Winter Wellbeing bags for the 'Warm and Well,
initiative. We also receive significant support at Christmas with school children writing
Individual cards to all our service users and donations of Christmas goody bags.
Agelng Well Southwark
This hub-based provision is provided in partnership with the Consortium of Older People's
Services in Southwark ICOPSINSI. With Age UK Lewisham and Southwark as the lead partner,
COPSINS is offering hub-based support for Southwark'5 older residents and their tarers. As
part of our offer we have developed an Information and Support service that assists older
people with a range of issues as well as signposting them to other support networks and
organisations.
Hospital 8uddies- from March 2022 we have been developing a new Hospital Buddy
Service in partnership with the British Red Cross. The project is funded by Southwark's Adult
Social Care team and will launch in the next financial year.
In 2021-2022, we=
Worked with 450 dedicated volunteers, who contributed 24,589 hours of volunteering which
is worth the equivalent of £271,708 (London Living wage Ell.05 per hourl-

Managed over 18,000 contacts with older people throughout the year with the average age
of our service users being 80,.
Supported older people with a diagnosis of mild to moderate dementia through the
provision of online, in-person and hybrid groups and delivery of activity packs to stimulate
people at home;
Offered 20 online, in-person and hybrid groups which were a combination of exercise,
activity and social groups. During periods of restrirtions our specialist tutors rang service
users without online access to encourage them to exercise at home-
Supported 227 befriending relationships:
Undertook 277 shopping. gardening. odd jobs and digital buddy support sessions;
Hosted two parties and one Christmas meal at a local pub,.
Delivered activity patks, Christmas goody bags, Winter wellbeing bags and flowers to over
100 service users;
Delivered our bi-monthly newsletter containing information about Covid, the vaccine and
local events and offers to over 550 service users.
Demand for our services is starting to increase with the removal of restrictions. We have a backlog
of service users waiting for in home assessments as these have only been able to start up again
towards the end of this financial year. We are also noticing an increase in referrals of service users
with more complex needs, however the full impact of the pandemic on demand is still being
realised. Our service users have predominantly been very happy to return to in person activities, but
we have also continued to support those who remain more cautious by offering hybrid groups that
combine online or in person attendance.
It has been wonderful to be able to host our in-person community fundraising events again and our
open gardens activities last summer were particularly successful. We have done well financially over
the last 12 months benefiting both from our community fundraising and support from a range of
trust5 and foundations.
Plans for the Future
The last two years have, inevitably, been highly reactive. The pandemic meant that our focus was on
constantly responding to the changes Wlth the virus and the restrictions. From February 2022, we
have been starting to deliver our services in ways that feel both more familiar and more rewarding
in terms of personal contact with ovr service users. It is hoped that this year will allow us to deliver
our services in a more stable environment to the benefit of our service users, volunteers and staff.
Part of our planning for the future has been in response to the pandemic and the withdrawal from
human interaction that we were all subject to. We are looking to host groups that will allow a larger
attendance and offer greater opportunities for peer interaction and regular exercise.
The interest in digital from our service users over the period of the pandemic has prompted us to
introduce a digital buddies service to support se￿Ice users to increase their digital capabilitv.
Alongside this service provision, which is offered in people's homes. we also offer IT support via our
Ageing Well Southwark drop in service provision. There has been a lot of research done around the
importance of digital access and its impact on health and wellbeing and we are keen to ensure that
our servite users are not excluded from the platforms that they need and want to actess.
The new Hospital Buddy project. in partnership with the British Red Cross. will see us recruit

volunteers to become Hospital Buddies to support people attending hospital for elective hip or knee
surgery. The Brit15h Red Cross will be extending their existing 'Horne from H05Pltal' Service to work
alongside the volunteer Hospital Buddy support. The project is being run as a pilot and will generate
learning as to the impact for those referred in terms of reducing their ongoing need for primary care
and increasing their community connertions.
Governance and Administration
Public Benefit
The Trustees confirm that in setting LAS'S objectives and planning its activities they have complied
with the duty to have due regard to the Charity Commission's general guidance on public benefit,
Churities ond Public 8enefit.
Llnk Age Southwark constltution and organisational structure
Link Age Southwark is controlled by its governing document, the Memorandum an(1 Articles of
Association and is constituted as a charity and company, limited by Guarantee, as defined by the
Companies Act 2006.
Link Age Southwark was known as Oulwich Helpline and Southwark Churches Care IDW&SCCI until
September 2015, when the charitws name was Changed at a Special General Meeting of its
members. The members of Link Age Southwark lall Trustees plus up to 30 additional members from
among our supporters, servite users and volunteers) are eligible to elect DirectorslTrustees, and to
put forward and vote on resolutions at the Annual General Meeting IAGMI.
Staff
This year has seen us increase the number of full time staff from four to seven. This is partly in
response to the additional capacity needed to meet the backlog of work and our commitment to
growing our service provision. At the end of the financial year there were seven full time and eight
part time staff.
Governance and decision-making
Legal responsibility for the management and stewardship of the Charity is vested in the Board of
Trustees. The charity has a Chair, Deputy Chair, Company Secretary and a Treasurer. Trustees meet
every two months. The Board of Trustees has a finance committee, which meets regularly
throughout the year, reports to the Board. and has its own Terms of Reference. Trustees make
strategic decisions, in consultation with the Chief Executive. Day to day management is delegated to
the Chief Executive, who attends all Board meetings. Operational decisions are taken by the Chief
Executive and Senior Management Team ISMTI. SMT members report to the Chief Executive, who,
in turn, is line managed by the Chair.
Recruitment and appointment of Trustees
Rule 38 of the Articles of Association refers to a power to fix the maximum number of Directors. At
the AGM of 19, October 2015, a resolution was passed to set the maximum number of Directors at
15, on the understanding that the usual number will not exceed 12. The period of office is three
years. The Articles of Association provide that, at each AGM. one third of the Trustees lor the
number nearest to one thirdl must retire from ofFice= those who have been in office longest retire
first. Retiring Trustees may normally put themselves forward for re-elertion by the members of the

charity.
A succession plan is reviewed by the Board regularly. and skills audits are carried out to inform
Trustee recruitment.
Trustees bring experience from the public, private and voluntary sectors and have expertise in
management. finance. law. property. service delivery. IT and care of older people. Trustees are
recruited according to their knowledge. skills and experience.
A recruitment drive commenced in April 2021 to source new Trustees with a focus on.. social care,
marketing and communications and a desire to recruit greater diversity to the Board. This resulted
in foLJr new Trustees attending their first meeting in July 2021 and being formally elected to the
Board in September 2021. OLbring the year, Tim Devine, Mary Woodman and Bev Tanner resigned
from the Board.
Fundralslng
The charity is committed to ensuring that all of its fundraising activities are legal, open, honest and
respectful. The majority of the income is derived from grant funding application5 made by the Chief
Executive to trusts and foundations and the local authority. The charity has also developed an
annual calendar of community fundraising events which are fatilitated through the contribution of
the Fundraising Committee which is made up of volunteers and chaired by the Fundraising,
Marketing and Communications Coordinator. The charity also benefits significantly from its Patrons
scheme and organisation donations. No external professional fundraisers or commercial
participators are used in these fundraising activities. The charity is committed to meeting the
requirements of the new Fundraising Regulator, the standards of the Code of Fundraising Prartice,
and the requirements of the Data Protection Act 2018 around protecting vulnerable people and
treating personal data with respect when carrying out fundraising activities.
Trustees, Llablllty and ResponsSbllltles
The trustees (who are also the directors of Link Age Southwark for the purposes of company lawl
are responsible for preparing the Report of the Trustees and the financial statements in accordance
with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice).
Company law requires the charitable company trustees to prepare finantial statements for each
financial year which give a true and fair view of the state of affairs of the charitable company and of
the incoming resources and application of resources, including the income and expenditure, of the
charitable company for that period. In preparing those financial statements, the trustees are
required to..
select suitable accounting policies and then apply them consistently,.
observe the methods and principles in the Charity SORP,.
make judgements and estimates that are reasonable and prudent,.
state whether applicable UK accountirbg standards have been followed, subject to any material
departures disclosed and explained in the financial statements-
prepare the financial statements on the going concern basis unless it is inappropriate to
presume that the charitable company will continue in busines5.

The trustees are responsible for keeping proper actounting records whith disclose with reasonable
accuracy at any time the financial position of the charitable company and to enable them to ensure
that the financial statements comply with the Companies Act 2006. They are also responsible for
Safeguarding the assets of the charitable company and hence for taking reasonable steps for the
prevention and detection of fraud and other irregularities.
The trustees are responsible for the maintenance and integrity of the corporate and financial
information included on the charitable companvs website.
This report has been prepared in accordance with the special provisions of Part 15 of the Companies
Act 2006 relating to small companies.
Trustees are also aware of and aspire to ensuring that Link Age Southwark demonstrates all the
hallmark5 of an effective charity, namely to..
be clear about its direction
have the right mix of skills and experience
achieve its purposes and deliver its services efficiently
as5es5 Its performance to help improve its efficiency
have the financial resources to deliver its purposes
be accountable and transparent
InductSon and tralning of Trustees
The induction programme for new Trustees includes:
written information about LAS'S artivities,.
a copy of LAS'S memorandum and articles of association..
a copy of LAS'S policies and protedures,.
a copy of the NCVO Code ofGood Governance;
a copy of the Charity Commission'5 CC3- The Essential Trustee
information on Trustees, legal responsibilities:
a meeting with the Chair and the Chief Executive.
an invitation to attend a service user referral and matching meetlng,.
an invitation to attend an activity group to meet service users;
an invitation to attend LAS'S activities in the communitv,-
attendance, as an observer, at a Board of Trustees meeting:
being matched with a Trustee'mentorf
Trustees are encouraged to attend relevant trainin8 courses including those run by Community
Southwark, the Small Charities Coalition. Cass Business School, New Philanthropy Capital and legal
firms offering relevant training. They also receive updates from the office on matters pertaining to
effective governance.
Risk Managernent
Trustees maintain a risk register to identify and review the risks to which the charity is exposed and
to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
LAS'S risk register is reviewed and updated annu3lly, with appropriate mitigation measures put in
place. At every Trustee meetin& the top three risks are highlighted with a discussion if necessary.

Fundln
and Finances
Financial Review
Link Age Southwark completed the financial year 21122 with a surplus of £108,079. which
represent5 a further year of very robust performance. It should be noted the majority of the surplus
at year end was £85,000 income received, towards the Hospit31 Buddies Proiect. The costs for this
will appear in the 22123 financial year. Even putting this amount aside, LAS delivered strong results
against the budget, and turned a planned deficit into a surplus.
The budget for the year wa5 set at a deficit of £51,877. Although this could have potentially resulted
in a reduction of capital reserves, the risk was considered acceptable due to the irbcrease in reserves
in the previous year. with the Trustees taking the view that it was important to continue to invest in
and develop service delivery in an environment of rising need.
Turning the budgeted £51,877 deficit into a £108.079 surplu5 was as the result of several factors.
First, income came in at £694,756, a substantial increase against budget as well as the previous
vear. Of particular note, is the strong increase in funds received from grants and organisation
donations. In total these funds, and those received from the National Lottery, reached £415,064,
versus a budget of £290,340,. as noted above, £85,000 of this is funding received towards year end
for services which will be delivered in the next financial year. LAS also continued to benefit from the
core Southwark Council grant of £138,656 as part of the Ageing Well Southwark contract. Details of
all the organisations who generously enabled this are available in note 2 of the accounts alongside
this report.
Second, expenditure was delivered below budget; £586.677 versus a budget of £622,373, hence a
further contribution to the robust financial performance. It is of note that much of this saving
resulted from reduced staffing for a period of the year as a result of staff turnover and prolert costs
due to the ongoing impact of the COVID pandemic and, in particular, the Omicron wave in late
2021.
Result lor the year
The finantial year ended with a surplus of £108.079, made up of £16,926 of unrestricted funds and
£91,153 of restricted funds. It is pleasing to see a strong figure for unrestricted funds once again this
year, as with this money LAS has full flexibility in how it is used to optimise service delivery.
Following two consecutive years of surpluses, LAS resetves have increased to £544,994 which puts
the charity into a robust position moving forward. Against this background the Trustees have once
again agreed to set a deficit budget at £159,209. Of this, £85,(X)O pertains to the timing of the
funding and service delivery of the Hospital Buddies project. As at the 31 March the free reserves
are £325,161.
On the assumption that the budget is delivered. but not exceeded then it will result in the reserves
being reduced to £385.785. which represents just over 6 month5 of operating costs, in line with our
reserves strategy lsee below). The Trustees agree this budget represents a prudent investment
strategy to ensure tontinued service delivery development. The Trustees are also mindful of the
global economic landscape. Unprecedented inflationary pressures and lack of consumer/business
confidence may well impact on donations and income and LAS must consider the potential effect of
high inflation on salaries and overheads. In this environment the Trustees are aware tight scrutiny
will be required on the artual figures and developing trends, so they can have early sight of anv
io

indication that forecasts are indicating an undershoot on income or overshoot on expenditure. It is
immensely helpful in thi5 process that LAS have recently outsourted the accounting processing and
production function to JS2 who deliver the management accounts monthly, in a very clear and
concise manner.
Reserves and Investments Policies
The reserves policy, as developed, remains in place. in that the Trustees agreed LAS should hold six
months of budgetary expenditure in resetves. For 22123 six months budgeted expenditure is
£363,897, and the budgeted reserves at year end are projected to be £385,785, hence this metric 15
met. Should a negative variance against budget begin to develop, six months would provide an
ample window in which costs and service delivery may be re-configured in order to ensure the
continued financial viability of LAS.
These fund5 are invested in various dep051t accounts up to the limit of the FSCS guarantee.
Independent Examlner
A review of our Independent Examiner was considered in the autumn of 2021, however the
Trustees agreed that a5 Knox Cropper LLP had worked well with LAS they would continue to be
employed. It was also not considered appropriate to change the Independent Examiners at the
same time as the discussion regarding out50urcing of the accounts function to IS2 was taking plate.
This report was approved by the Board of Trustees on
and signed on its behalf by..
4 July 2022
Carollne Havers
Chalr
Stephen Henden
Trustee and Treasurer
li

INDEPENDENT EXAMINER'S REPORT TO TrIE TRUSTEES OF
UNK AGE SOUTHWARK
FOR THE YEAR ENDED 31 MARCH 2022
I report to the charity trustees on my examination of the accounts of Link Age Southwark forthe period ended
31 March 2022.
Responslbllltles and basls of report
As the trustees of the charitable company land also its diredors for the purposes of company lawl you are
responsible for the preparation of the accounts in accordance with the requirements of the Companies Act
2006 I'the 2006 Act'l. You are satisfied that the accounts of the Company are not required by charity or
company law to be audited and have chosen instead to have an independent examination.
Havin8 Satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the
2006 Act and are eligible for independent examination. I report in respect of my examination of the Ctsmpanrfs
a¢tounts ¢arried out undèr Section 145 of thè Charit1è5 Act 2011 I'the 2011 Att'l. In ¢arrying out my
examination I have followed the Dire¢tion5 given by the Charity Commission under section 14515llbl of the
2011 Act.
Independent examlnerfs statement
Since the Company's 8ross income exceeded £250,OCN) your examiner must be a member of a body listed in
section 145 of the 2011 Act. I can confirm that l am qualified to undertake the examination because l am a
re8lStered member of ICAEW which is one of the listed bodies.
I have completed my examination. I confim) that no matters have come to my attention in connection with
the examination giving me cause to believe that in any material respect..
a¢¢ountin8 record5 were not kept as required by sedion 386 of ihe 2(Q6 Act; or
the accounts do not actord with those records- or
the a¢¢ounts do ngt ¢omply with the attounting requirements of se¢iion 396 of the 2006 Act other
than any requirement that the account5 give a 'irue and fair view whith is not a matter considered
as part of an independeni examinaiion., or
thè accounts have noi been prepa￿d in accordance with the methods and principles of the
Statement of RecommendÈd Practice foraccounting and reporting by charitiès applicable to charities
preparing their accounts in accordance with the Financial Reportin8 Standard applicable in the UK
and Republic of Ireland IFRS 1021.
I have no concern5 and have come acr055 no other matters in connertion with the examination to which
attention should be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
Shoalb Arshad. ACA, FCCA
Knox Cropper LLP
Chartered Accountant5
65-68 Leadenhall Street, London, EC3A 2AD
Date.. 8 August 2022
12

STATE￿￿rOF FINAN04LAcll¥TnES
FOR THEYEAR ENIJED31st M#ACH 2022
YearendEd31 ￿rth2o22
Yearended31 Marth2021
Fur
INCOMEAND ENtX)WMENTS FROM".
Donitlon5.Gi•ntsand Lwc
Voluntsry IrKQmP
259.612
182.866
202.544
49A75
872
i￿.6$&
49.415
B71
14656
53.9
53.806
2,348
Inwestment Incomp
LondoTh8ortsuEh tslSoknthwat*
136.0&è
TOTALINCOME
¥144
259.612
694.756
375.IC4
202,544
577,651
EXPENDITURE FROM..
OkletP¢¢P
)Y.744
1614$9
$61202
311656
219.907
538.563
13,475
13.475
19,758
TOTAL EXPENThIURE
16U59 5W77
JJ•A14
219.gD7
551.jti
14•¢inwm*iiewn¢ivJr•lb•f•r•Trv4f•ry
19,3$1
l•rsb•tthYM Fundi
Total Fundsai Ihtsiartoft￿¥*lr
J71.709
6&X6
4J6.9L5
33S.015
82.569
Total FuDdsaitb*end olthtye*
£ 1rt655 E l*J59 É 544.991
£ J71,70> £
65.2D6 £ 436.915
The S¢Jltmeniof FinJn¢lJl*£irirt*slrKlw*$41l￿n1In￿kn￿sl￿¢￿sÈdift Ihty¢4r
The noteson 16to22 fofm part￿tr*Se hMn¢4I5i•teh￿ts

zi
FIXEDASSETS
7P.326
CURREpifASSETS
DEbtW5
169.
33O.J87
99.5B7
17.218
171.776
LEu".CUHAEMfLIABIUTh5
io
476m8
359,589
T0TALA$5trsLÉ5SCURAÉNfUM￿t$
CHA￿lYFuNDS
R￿t￿tredFUD
J5&359
DDY￿at¢￿ Funds
63A74
72.575
VDrutnrl¢d Fund5
315.161
259.134
TOTALFV1105
olth•Companl•5A￿ 2008 ThtMthT*mhi￿r￿l r￿s￿d¢b•£￿￿VIoQtl*n￿¥Jd*c1IIlK(￿rtlforIh*
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w5th lhtprov131onsippliubltlocomp1￿*%1￿e(l1¢th*srnlIIcCffjPY1H'ry￿￿.
41h Juty 2022
C•rdlM
ch￿r￿*TryI1¢+*
14

STATEMENTOFfASTrIFiOW
2021
45.193
871
151
elnc•5h4DdcmheqUry*￿trIDthereVor￿p￿knd
141.5661
3?L7F6
42.376
31Y.34
CXh4ndush•qufv*￿ts•tthlw￿o*thIv••r
£ 311.776
2021
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