Y Falcon l...t, I".(,-,Ifk'lfrT jlJl'iif'14* 1.li1. l F.,.IP, 4¢jI"I' Trustees, Annual Report and Accounts 2023- 2024 REPORT OF THE TRUSTEES FOR THE YEAR ENDEO 31° MARCH 2024 (Incorporating the directors report) Section one: Reference and Admln15tratlve Informatlon The name of the charity Falcon Support Services is also a Company Limlted by Guarantee Youth Shelter officlally changed its name to Falcon Support Servlces on 3 December 2015 Registratlon numbers ReEi5tered Charity Number 1103101 Company Number 04177320 The address of the reglstered ofllce 27-31 Pinfold Gate, Loughborough, Lelcestershire, LEII IBE The Management Committee Jane Gray (ActinE Chair) Andrew Cereseto Peter Cannon Robertsharp Alicla Butterfield appointed resigned appointed appointed 26.04.16 15.05.23 13.03.17 30.04.18 rii Graham Hunt Jason King Daljit Ghal Sarah Roach 51mon Brighty appointed appointed appointed resigned resigned appointed 01.07.19 14.08.19 08.03.21 27,09.23 27.09.23 15.05.23 Company secretary Jane Fele Senlor Staff members Marie Davi5 Rachel Hall Jane Fele CEO Deputy CEO Flnance Manager Bankers: Nation31 Westminster Bank plc Market Place LOUGHBOROUGH LE113NZ Auditor John F. Mould & Co.. 19-20 Baxter Gate, LOUGHBOROUGH LEII ITG Sectlon two: Structure, Governance and Management Governlng document The charity is a charitable company limlted by guarantee, incorporated on 29th December 2003. CIYA was registered as a charity on 6th April 2004. The charity officially changed its name from Youth Shelter to Falcon Support Services on 3rd December 2015. The company was estsblished under a Memorandum ofAssociation which established Its objects and powers. It Is governed under its Articles of Assoclatlon. In the event of the company being wound up members are required to contribute an amount not exceeding £10. Recruitment and appointment of new trustees The directors of the company are also charity trustees for the purposes of charity law and under the company's Articles are known as members of the management committee, The directors retire by rotation, the longest servlng flrst and at the rate of one third each year. The retirin8 directors may offer themselves for re-election at the AGM. Directors may also be co-opted during the year if there are vacancies but submit for election at the next AGM, The search for additional trustees continucs through contacting companies operating Social Responsibility Policies and other organisations complementing Falcon Support SeNices objetts. The trustees aim is to balance experience and skills from the financial, housin& social, health and business sectors. Trustee induction and trainlng. The trustees invite potential new trustees to meet them informally. explain the role of trustee and confirm their willingness to become involved. New trustees are met by the Chair and CEO and briefed on the actions, current plans and priorities of the charity. The induction proce55 includes visiting several projects and access to charity information including the strategy, minutes of meetings and budgets. Trustees are provided with access to Falcon Support Services Office 365 Sharepoint site which contains resources and information specifically for Trustees Including resour￿5 via the Charity Commissions, website. The organisatlonal structure Falcon Support Services has a simple line accountabllity structure. The management committee set direction and monitor performance on an 8 weekly cycle, The CEO reports into those meetings and the Finance Manager acts as company secretary. All the scheme managers, report to the CEO/Deputy CEO on performance, cost5 and progress against objectives and seNice developrnent. Falcon Support Service5 accommodation and community projects work to the contract compliance procedures of the commissioning agencies which include Leicestershire County Councll, Public Health and Charnwood Borough Councll. Pay Structure Falcon Support Services operates a clear pay structure policy that Is agreed by the Trustees annually. The pay Scale is incremental based on skills, knowledge and experience. Incremental pay increases may be awarded following a successful appraisal and/or increase in responsibility- Pay grades are bench marked against similar orEanisations/charities in the region and we are accredited as a real living wage employer by the Real Living Wage Foundation. All Trustees give their time freely and no Trustee received remuneration in the year. Details of the Trustees expenses and related party transactions are disclosed in the notes to the accounts. Partnershlps Falcon Support Services is part of Centrepoin¥s community partnership scheme. The scheme provides access to national forums, the opportunity to liaise with similar charities from different regions and input into Centrepoint's national data collection and research. As a member of Centrepoint's partnership scheme we can offer AQA accredited life skills education to our service users. The Falcon Centre is part of the Housing Matters con50rtium which delivers Leicestershire County Council's Public Health, Homeless Accommodation and Support Contract. We work with Exaireo Trust as a Registered Provider of Social Housing to ensure our properties meet the standards of the Regulator of Social Housing. We have a subcontratt with Turning Point to deliver the community recovery programme across Lelcestershlre and Rutland as part of the larger Publlc Health commissioned substance misuse Services contract. We joined the Reaching People consortium in March 2023. The consortium framework links member organisations working in housing, health and Social care, and drug & alcohol services across Leicester and Leicestershire. We are members of the Leicester, Leicestershire and Rutland Homelessness Alllance (LLRI, Homele55 Link and NDCO. Section three: The management of rlsk The Trustees have a rlsk management strategy that comprises of.. A risk register that has been compiled to assess governance, strateglc, operational and financial risk. The document is reviewed bi-annually andlor following any escalation of risk. A business continuity plan is updated monthly to mitigate the risks for the delivery of services in the event of an emergency. Policies and procedures are in place to manage operatlonal rlsks, Section Four: Objectives Falcon Support Services Objects Our Memorandum of Association defines our objects as.. (a) The relief of need, hardship and distress experienced by homeless people and disadvantaged groups. regardless of age by the provision of temporary accommodation and by the provision of support and advice services calculated to relieve their conditions of need. Ibl The relief of need, hardship and distress experienced by homeless people and disadvantaged groups. regardless of age by the provision of support and advice services calculated to relieve the conditions of need while accommodated within temporary accommodation and new tenancies when referred for such internally or by the Local Authority, Children and Family Services, Criminal Justice Services and other agencies with whom Falcon Support Services has Service level agreements. Icl The relief of need, hardship and distress experienced by vulnerable people regardless of age by the provision of support, advice, educational and community involvement seNices calculated to relieve their conditions of need when referred internal ly by Falcon Support Services and its partner agencies or by any other support providerwhere a support agreement is in place. Falcon Support Servlce5 aims Our mission statement: l. Promote the dignity ofvulnerable people. 2. Provlde high quality. stable, supportive environments and accornmodation for vulnerable people during their transition to independence. 3. Assist vulnerable people in developing the social and life skills necessary to plan and prepare for their futures. 4. Enable vulnerable people to inte8rate Into their local communlty. Vislon: We strive to reconnect the most excluded. Values: Dignity We recognise that everyone is worthy of honour and respect as fellow humans. We develop and build trusting, accountable, non-judgemental relationships aspiring to release the potential for successful independent living in all our clients. Persistence We believe thot everyone deserves a second chance, and we will not give up on an Individual, Subsequently we adopt a 'whatever it takes, approach. All willing cllents are eligible to receive our help and support to the best of our ability. Collaboration We believe that working in collaboration provides the best outcomes for our Stakeholders. The success of our team relies on accountable, supportive, and empathetic attitudes, working together to achleve the charity's objective5. The teamwork ethic enables us to successfully collaborate and engage with services external to our own. Excellence We feel fortunate to attract staff that go above and beyond, who are willing to engage with stakeholders with a high level of professionalism and understanding. Falcon Support Services strives to be a charity that continues to learn from good practice and develop through innovation. Public Benefit The Trustees have given careful consideration to the Charity Commissions general guidance on public benefit Isection 4 of the Charities Act 20061. Our main activities and achievements are described in detail below. All activities focus on our stated objects and aims which are undertaken to both maintain and extend our tharitable efforts forthe public benefit. Secllon flve: Detalls of slgnlflcant actlvltles, achlevements and performance orted Accommodation Falcon Support Services provides emergency and move on accommodatlon for homeless vulnerable people as part of our charitable aims and objectives. Our objective to deliver diverse and acce55ible accommodation is achieved by the provision of one and two bed flats, studio flats, shared houses and a 30 bed hostel. We have a total of 100 beds across 13 sltes In Loughborough and l in North West Leicestershire. We provide 3 models of accommodation which include emergencyi SUPPOrted living and support and engagement. The accommodation is either commissioned, grant funded or supported through our fundraising activities. KPI'S Achleved Across All Accommodatlon Projects 2023-24 69% Community integration 94% Finances improved 92% Health and wellbeing improved 67% Homelessness and rough sleeping reduced 31% Substance dependency reduced Emer enc Accommodation Pro'ects Falcon Centre: The Falcon Centrels part of the Housing Matter5 con50rtium providing supported accommodation for Leicestershire County Council's Public Health, Homeless Accommodation and Support contract. The Falcon Centre's en-suite rooms provide supported accommodation for 30 single homeless people with support needs over the age of 18 with a local connettion to Leicestershire. The Falcon Centre is catered accommodation providing breakfast and an evening meal. The maximum length of stay at the Falcon Centre is 10 months. The average stay at the Falcon Centre has increased this yearto 157.2 days or 22.5 weeks. Referrals Recelved by Distrlrt 246 referrals were made to the Falcon Centre and of these: 36% Charnwood 14QA Hinckley and Bosworth 13% North West Leicestershire 12% Oadby and Wigston 8% Blabv 5% Melton 3% Harborough 2% Leicester City 7% Other Total Number Accommodated 95 individuals were provided with accommodation Referrals Accommodated by Dlstrict 60% Charnwood 8% Hinckley and Bosworth 6% Blabv 6% North West Leicestershire 14% Oadby and Wigston 1.5 % HarborouBh 4,5% Unknown Of those Accommodated: 89% Male Il% Female 56% Mental health issues 43% Substance dependency 34% Offenders 15% Poor physical health 12% Repeat homelessness 3% Learning difficulties Charnwood Borough Council Emergency Bed5: Charnwood Borough Council commi55ioned 3 bed5 to provide emergency accommodation for people facing immediate homelessne55 in Charnwood. Number Supported on Beds.. 25 individua15 were provided with emergency accommodation Average length of stay was 38 days. Of Those Accommodated: 60% Male 40% Female 88% Aged between 26-59 4% Aged between 18-25 8% Aged 60 + 80% Mental health 44% Substance misuse 32% At risk of offending 8% Abuse Isexual/domestic/nondomesticl Of the 25 individuals accommodated 18 moved onto alternative accommodatlon Includlng., 4 into local authorlty tenancies 11 into Falcon Support Services supported accommodatlon I to another supported accommodation provider I was admitted to a psychiatric hospital Winter Beds; Four additional beds were funded by Department of Levelling Up, Housing and Communities IDLUHCI for Charnwood Borough Council to provide emergency accommodation for rough sleepers over the winter period December to March. During this period.. 39 People were accommodated 24 People positively moved on to further supported accommodation 3 People were relocated back to thcir local connection area Rough Sleeper Inltlatlve Fund: Mill House provides supported accommodation as part of the Rough Sleeper Initiative funded project for Leicestershire 2022-25. The property provides catered, 24 hoursupported accommodation, for 6 rough sleepers with a complex housing history. Mlll House accommodated 14 indivlduals durlng the year. This was almost half of the previous year total due to the lack of move on accommodation which increased the average length of stay to 24 weeks. Of those who moved on during the year: 4 Gained housing association tenancies 3 Moved into other Falcon Support Services properties l Moved into further supported accommodation l Re-en8aged with their family and returned to the family home 2 Recalled to prison Referra15 Accommodated by Distrlct: 5 Charnwood l Melton l Oadby and Wigston l Hinckley and Bosworth 3 Leicester City 5 Unknown Of those Accommodated: 100% Hornelessne55 rough sleeping prevented 64% Better community integration 50% Reduced substance dependency 100% Improved Health and Wellbeing 100% Improved finances Outcomes Across All Emergency Accommodatlon Projects Include: 77% Maintained or gained accommodatlon 78% Supported with benefits 12.5% Assisted to gain ID 25% Supported to open a bank account 5% Supported with funds 20% Supported to reduce debts 13.5% Supported with lelsure, cultural and falth actlvltles 22% Improved physical health 29% Reported improved mental health 12.5% Reduced substance dependency 17% Reduced offending behaviour 42% Increased confidence 26% Involved In volunteerinE orted Livin The Supported Living projects are commissioned to provide temporary accommodation for slngle homeless individuals in priority need with 100% nomination rights for Charnwood Borough Council. The team work to meet the needs of homele55 applicants with intense wrap around support taking them from crisis to Independence. Holly House, Ivy House and Nol are located on the same site, provide 15 beds with 24 hour support for vulnerable adults overthe age of 16. The average length of stay in Supported Living was 168.4 day or 24 weeks. Referrals Recelved 10 Total Accommodated: 35 Individuals were accommodated Of those accommodated: 52Yo Male 44% Female 4% Non-Binary 12% 18 to 25 year olds 88% 26-59 year olds 4% Non-Bln3ry 60% Mental health issues 52% Substance dependency 8Yo Learning difficulties 16% Physical health problems 12% At risk or experienced domestic/non domestic abuse 24% Hlstory of offendlng 12% Repeat homelessness 8% History of rough sleeping Outcomes Achleved: 73% Planned move onto independent living % Moved into Local Authority/Registered Provider accommodation Yo Moved into further supported accommodation 16% Supported to gain funds 16% A55iSt to gain ID 36% Reduced debts 12% Supported to open a bank account 12% Participate in leisure, cultural or faith activities 36% Improved mental health 36% lrnproved physlcal health 8% Reduced offending 32% Improved confidence Youn Persons Pro'ects Our young person's projects are designed to provide additional support with life skills education including practical on-site meal plannin& budgeting and healthy cooking along with access to AQA accredited life skills qualifications. Our 21 bed space5 specif ically for younE people underthe age of 35, range from fully staffed 24 hour supported 5 bed house, a 6 bed 5emi-independent house with staff presence on site, to 10 one bed sell-contained flats with on-site support. The average stay in our young persons supported aeeommodation was 227.8 days or 32.5 weeks and in the one bed flats it was 452.7 days or 65 weeks (l year 3 months). Referrals Recelved: 95 Totsl Accommodated: 32 young people accommodated Of those Accommodated: 75% Male 25% Female 45% Mental health issues 30% Substance dependency 5% Learning disabilities 15% Offendin8 history Outcomes Achieved: 90% Maintained or gained permanent accommodatlon BO% Supported with benefits IO% Supported to gain ID 35% Supported to access a bank account 30% Supported with funds 35% Supported to reduce debts 35% Improved physical health 45% Improved mental health 5% Reduced substance dependency 75% Increased confidence 20% Reduced offending behaviour 40% Involved in leisure, cultural or social activities Su ort and En ement The step-down approach towards independent livingls an Important part of a person's recovery when they have suffered a crisis, such as homelessne55 and have complex needs. Our Support and Engagement team provide that important middle ground between 24 hour supported accommodation and independent living, Propertles Included in the Support and Engagement projett include: Towles Mill- 6 beds Warwick House-4 beds Pinfold Jetty- 2 bed5 Beauchief Apartments - total of 10 beds across 8 f lat5 Chapel House- 3 beds Moor House- 3 beds Referrals Recelved: 102 12 Of Referrals Recelved: 30 people were accommodated Average length of stay 232 days or 33 weeks Of those Accommodated: 53% Mental health 27% Substance misuse 7% Poor physical health 13% Offending history 13% Rough sleeper history 3% Repeat homelessness Outcomes Achleved: 93Yo Planned move onto independent Ilving 63Yg Supported with benefits IO% Assisted to gain ID 7% Supported to open a bank account 40% Supported with applyin8 for funds 27% Supported to reduce debts 7% Supported with leisure, cultural and faith activities 33% Improved physical health 30% Improved mental health 17% Reduced substance dependency IO% Reduced offending behaviour 33% Increased confidence 23% Involved in volunteering Communi Services Falcon Support Services mission is to enable vulnerable people to integrate into their local community. We aim to reconnect our service users with their communities or help them settle into new ones. Strong communities, partnership working, and positive social networks are all vital to successful move on and independent living. Orop-ln: The Drop In meets a vital need In the communlty providlng a service that Is open access to all those who need support in the community. The removal of barrier5 to this service is an important factor in the reduction of social isolation for the most vulnerable in the community whilst helping to improve their health, wel Ibeing, and sense of belonging. The Big Lottery Reaching Communitie5 grant allowed the Drop In to expand across the county and offer a drop-in service in every district of Leicestershire. Drop In Attendance: 10957 Visits to all Community Services 13 950 Individuals accessed community services: o Loughborough 8887 visits. 491 individuals Coalville 908 visits, 185 individuals Melton 57 visits, 26 individuals o Harborough 712 visits. 154 individuals o Blaby 16 visits, 4 individuals o Wigston 9 visits, 3 individuals o Hinckley 357 visits, 86 individuals rr Salvation Army 11 vi51ts, l individual 501 Food parce15 issued 6695 Hot drinks issued 4447 Hot nutritious meals issued 1256 Access to computers and internet 1022 Access to electricity to charge phones 1292 Require access to phone5 407 Require access to showers 282155ued with clothes 195 Access to laundry facllltles 447 External referrals completed KPI'5 Achleved Across All Communlty Projects Included: 64% Improved finances 52% Supported with housing and homelessness 96% Improved community integration 45% Improved health and wellbeing Il% Reduced substance misuse Im rovln Health Ine ualities Substance Mlsuse The Harm Reduction Team deliver a community recovery programme across Leicestershire and Rutland which includes harm reduction and aftercare group sessions along with 1-2-1 sessions. Charnwood's Community Safety Partnership funds the work ofthe Recovery NaviEator in Charnwood. The Recovery Navigator provides 1-2-1 sessions, access to group recovery se55ions, referrals to treatment houses and support with rehab assessments and pre rehab sessions. Outcomes Achleved: 798 Individuals Supported 1278 One to one sessions held 1029 Recovery check-ups carried out 12 Referrals into treatment houses 10 Rehab assessments 7 Pre rehab sessions 14 272 Individuals issued with one hit kits In October an early bird recovery drop-in session was introduced at the Falcon Centre for rough sleepers. The early bird 5e55ion open5 at 6am and provides shelter, tents, showers, food and to use of the wa5hinB machine as well as access to hami reduction and recovery support. Early Bird Outcomes Achieved: 34 Individuals supported 27 Tested for Hep C 2 Started Hep C treatment 18 Fibro scanned 14 Referrals to other agencies 81 Needle exchange Recovery Week As part of the Recovery Week, we dedicaled a full day to health inviting as many health organi5ations as possible to th• Falcon Centre. Those that attended included: LLR Patient Care Locally Community Interest Company Ltd Leicestershire County Council Turning Point Hep C Team (tested 38 people in Loughborough) Fiber Scan (17 individuals) NHS Charnwood Active TB Nurses Menopause Awareness People Zone First Contact Plus Naloxone training Health Checks (12 individuals seen by the nurse) Market Hgrborough Doy Centrè and the George Smith Hub in Coalville held a Hgolth Day in September. The organisations in att9ndanee were: Leicesfershire Recovery College Kooth LLR Patient Care Locally Community Interest Company Ltd Leiceslershire County Council Turning Point 15 Hep C Team NHS At thè ovgnt the NHS administered 40 COVID and Flu vaccinations, and 10 Hop C Tesl Were completed. The Falcon Centre's Recovery Week attracts new attendees and returnees every year. The event celebrates all those who are in recovery and provides inspiration for others who are about to embark on their recovery. It Is an Inspiring week of activities and celebration and this year: 213 Individuals attended the on-site activities at the Falcon Centre. Emotlonal and Wellbeing Team The Emotional and Wellbeing team received continuation fundingthrough GettinB Help In Neighbourhoods which is funded by NHS England. The team provide one to one and group sessions for those Struggling with their mental health. Oirtcomes Achleved: 129 Individuals accessed the project 1324 Attivities/sessions were delivered 95 Individuals accessed 1-2-1 support 49 Individuals were signposted to primary care or NHS services 78% Reported increase in personal aspirations 74% Better access to health services 53% Improved mental health 72% Improved social networks 45% Increased resilience and self-care Physlcal Heafth The Falcon Centre has a dedicated clinical health room which hosts various health initiative5 Including: A Turning Point Nurse Needle exchange service Optician Hepatitis C Team BBV testing Fibro scanning Pabrinex injections Hepatltls C Team Outcomes: 106 people were tested for Hep C Service User Activities Our physical activity 5e55ions change according to our residents and service users interests and requests. This year the weekly dog walks continued to be popular with service users, staff arbd 16 their dogs visiting beauty spots across Charnwood. A total of 171 activities took place during the year including fishing. football. music sessions and a trip to the Peak District. The football team had a successful year winni ng the Recovery Week football toumament and were also successful in gaining additional funding ensuring the team will go from strength to strength. Falcon's allotment not only provides a space for physical actlvlty but also provides a calm, green therapeutic space to escape the noise of a busy town centre. The allotment won a level 4 Thrive Award from the Horticultural Society for a second year running. The peer mentor and volunteer celebration event was held at the allotment where they enjoyed live music, a BBQ and were presented with awards as thanks to all those who had supported Falcon during the year. Volunteers: 5892 Volunteer hours recorded £61,395 Value contributed to the Charity Employability and Functlonal Skills Work5hop5 for service user5 were dellvered as part of our employablllty and functlonal skills programrne, Our in-house trainer delivered employment related tralning to 55 service users coverlng., Professional boundaries Safeguarding Mentsl Health First Aid Emergency First Aid at Work Naloxone The Functional skills coach worked with 93 learners to improve their maths skills and qualifications. The Employability Coach's achlevements Include.. 14 service users found employment 11 Food hygiene certificates 20 Emergency First Aid at Work qualifications 71 AOA accredited Lifewise courses completed 8 Attended a DIY workshop on painting Section six: Financial Revlew The f i nancial position: The statement of financial activities for the year shows a surplus on unrestricted funds of £75,04112023- shortfall £46,681). Total income is £3,295,699 I2023- £2,805,208) and total expenditure is £3,203,47212023 £2,826,415). This surplus was generated through additional 17 fundraising following the withdrawal of the LCC Homelessness Prevention contract. The additional funds raised will help to secure the work of the Falcon Centre for 2024-25. The audited account5 show balances carried forward on restricted funds of £110,126. These restricted funds are due to grant awards for schemes running beyond 31st March 2024 and will be spent in the current financial year. Policy on reserves: The charity had unrestricted retained funds of £470,868 on 31" March 2024 compared with £395,827 on 31" March 2023, The trustees have reviewed the policy on reserves and continue to support a 'three months reserveg figure to cover staff wage5 and residual liabilitie5. The Charity Commission recommends six months reserves, and thi5 remains a goal which the charity Is working towards. Principal fundlng sources". Our main incorne is derived from the Leicestershire County Council Homele55 Prevention contracts, rents, and service charges for the accommodatlon we manage. We also benefit from the successful bids we have made to various grant makin8 bodies. In thi5 year Falcon Support Services received £516,341 in grants. Some of these grants were carried over from last financial year as well as new grants were received are from the below organisations.. CBC Grant LCC Shires Grant NWLDC- RSI Mill House- 11 Towl88 Mill Trussell Trust LLR Community Fund - Chapel Street Refurb LCC Mulliply Grant Award - Drop-in David Cock Foundation - Allotment Nationwide Building Society - Maintenance National Grid Community- GSH NHS- Mental Heatth and Wellbeing 2023-24 Leics CMF Grant David Wlson Found2tion - Support Worker Wages Angling Trust Ltd Get Fishing Project CBC- Drug Outreach Worker Community Safety Partnership Harborough District Council Coronation Grant Aggregat& Industrial Grant Lidl Community Grant East Midlands International Airport NHS GP Engagement Leics CMF Grant- 2023-2024 18 Donations: The donation of goods, facilities, and service5 to a Falcon Support Services e.m Ltd provldes an economic resource for use by the tharity to further its airlls and objectives. All donations received are logged onto Falcon Support Services e.m Ltd SharePoint system. The donation system shows who made the donation and which Falcon Support Services e.m Ltd projett has received the donation. In accepting donated goods for resale, the charity is receiving a gift in kind on trust for conversion into cash to fund the charity's activitie5. Where practicable, donated goods for resale are measured at fair value on initial recognition, which is the expected proceeds from sale less the expected costs of sale. Falcon Support Services e.m Ltd is a rnember of Fundraising Regulator and carries Out fundraising activitie5 following the guidance of the fundraising standards, our membership number 15 073734. A fundraising strategy is updated annually which provide5 a structure and guidance to our fundraising activities during the year. The Charity does not carry out any direct marketing campaigns, but we do run fundraislng events. Flnancial donations are made vla fundralslng platforms such as Global Giving, Just Giving or direct through our webslte. All financial donations are recorded and logged in a separate journal for accounting purposes. We do not retain or use the personal details of anyone who ha5 made a financial donation for any rea50n otherthan to send a thank you letter. Falcon Support Servlces Income Growth Income Growth Chart below reflects Falcon Support Services Income success over the last 3 years. From 2021122-£2,402,544 to 31st March 2024 £3,295,699 Income Growth is 37%. 19 Minimise our envlronmentsl impacL Support Cnll). Re-lmbursed travel expenses pald to the trustees amounted to £nll (2023-£nll). The average monthly head count of Èmployees durlng the year was 101 (2023.88) Chlef Executlve Officer and deputy No. Admlnlstratlon Supported accommodatlon Communlty seDA No. 18 55 26 15 53 18 101 88 6. TANGIBLE FIXED ASSErs Long leasehold property Leasehdd property alteratlons ioffl equipment vehkle Total At 31 Math 2023 and 2024 222,728 90,673 20,741 147,664 481,806 Depreclatlon: At 31. March 2023 Charge for the year 16,356 9,067, 10,370 5,185 2,684 108,622 13,491 135,348 30,427 At 31 March 2024 2,684 25,423 15,555 122,113 165,775 Net book value.. At 31 March 2024 220,044 65,250 5,186 25,551 316,031 At 31" Narch 2023 222,728 74,317 10,371 39.042 346,458 FALCON SUPPORT SÉRVZCES E.M LTD NOTES ON THE ACCOUNTS- 31" MARCH 2024 7. DEBTORS w amounts falllng due wEthln one year 2024 2023 Houslng benefits and rent ￿[Vable Prepayments Other debtors, Including contracted grants re￿1vable 124,147 19,595 101,771 62,402 23,S71 154,459 245,513 240,432 8. CREDITORS - amt)unts falllng due wlthln one year PAYE, NIC and penslon ajntrlbutlons Houslng benefits repayable other c￿dItorS Accruals arKI Lteferred Inu)me arlty Bank loan repayments wlthln one year 31,408 182 34,274 36,482 2204 28,273 5,066 56,671 29,700 2,056 104,550 121,766 9, RECONCILIATION OF NOVEMENT. OF FUNDS Unrestrlcted fund5 Net surplusl(shothll) on unrestrlcted fvnds for the year Totsl unrestrltted fund5 brought fomard 75,041 395,827 (46,681) 442,508 Total Un￿$t￿tted funds carrfed forward 470,868 395,827 Balance at 31 March 2023 Balan￿ at Expendlture ' 31. March 2b24 Rostrlct•d funds- ￿rrnnt yaar Income Davld Cook FOurKla￿Qn - FSS Garden Lelcs, Leicester & Rutland Communlty Foundatlon LCC Shlre Multlply grant DropIn extra support CBC Loughborough DropIn food costs NWLDC Mlll House Nationwide B,S. Charitable Trust - transformlng Angllng Trust Get Flshlng CBC Drug Outreach Davld Wllson Foundal Lelcs CMFI Hlnckley Park Blg Loitery Reaching Communitles Aggregote Industrles George Smlth hub ljdl Communlty grant NHS LLR ICB Mental Health Openwork Foundation CBC support for recovery worker CBC Drop In food & utllitles NHS LCC GP servlces Albert Hunt trust Helen Jean Cope trust Quatrefoil Glvlng Furtd Market Harborough B.S. other grants classed as restrlthd funds and spent 432 7,397 10,000 725 1,255 46,392 379 7.397 27,218 725 87,806 19,520 607 6,418 10,089 7,228 246,117 2,400 3,997 36,761 24,596 7,378 86,551 26,872 93 5,582 12,000 10.089 3,950 9,943 246,117 2,400 5,500 36,761 10,000 20,000 3,750 3,000 13,000 5,000 12,000 10,000 6,665 1,503 10,000 11,654 8,346 3,750 3,000 13,000 5,000 12,000 io,orJo 92,940 497,753 480,567 110,126 28 FALCON SUPPORT SERVICES E.M LTD NOTES ON THE ACCOUNTS- 31° MARCH 2024 All balances carrled forward wlll be spent In 2024125. Detalls of the funds are shown In the Trustees, report. The doslng balano is represented by cash at bank withln that assÈt headlng on the balance sheet. Balance at 31 March 2022 Restrlcted fundi - piior year Balance at Expendlture 31 .March 2023 Income LPCC- The Annexe ESC- This Glrl Can - Sport England Cheshire Communlty Foundatlon IntdI1g￿t Energy Charltable Trust Garfteld Weston Foundatlon . Turnlng Polnt- refurblshment grart LCC Shlres Grant- George Smlth Hub Blg Lottery Reachlng Communltles NHS Mental Health & Wellbelng Turnlng Polnt Harm reduthon worker DWP lQcltstart programme David Cook Foundatlon - FSS Garden Rural Communlty Grant ' NHS Leics, Lelcs and Rutland CCG boller grant Lelcs, Lelce5ter & Rutland Communlty Foundatlon LCC Shire Multlpty grant DropIn extra support CBC Loughborough DropIn food costs NWLDC Mlll House Natlonwlde B.S. Charltable Trust - transfDnnlng Trussell Trust Grant Asda Communlty Dropin Grant George Smlth hub Angllng Trust Get Flshlng CBC Drug Outreath Davld Wll%)n Foundatlon Lelrs CMF 4,608 1,445 2,541 9,881 8,750 20,000 20,242 4,608 . 1,445 2,541 9,881 8,750 20,000 25,492 157,772 36,761 8,203 6,252 818 560 6,985 2.39B 5,250 157,772 36,761 8,203 6,252 1,250 560 6,985 9,795 10,000 5,000 1,426 46,392 3,114 1,000 700 12,000 13,452 3,950 432 7,397 10,000 725 1,255 .46,392 4,275 56,171 3,114 I,Doo 700 12,000 10,089 3,950 3,363 67,467 385,862 360,389 92,940 10. CAprrAL COMMmqENTS There were no capitsl commitments at 31 March 2024 {2023 - none). IL RELATED PARTY TK4f4sACtION There were no related party transactlons durlng the year (2023 - none). 12. OPERATING LEASE COMMrrMENTS The charity has cumulauve future obligalons on nOn-Can￿lIable property kases totalllng £819 085 as at 31° March 2024 (2023 - £993,285). Payments due wllhln one year are £161,950 (2023 - £174,200) and payments due between two and five years are £464￿32 (20232 - £519,782). 13. SECURED BANK BORROWINGS The Charity Bank loan ts secured on the long leas&lold propety acqulred and Is repayable by monthly Instalments over 25 years endlng i* August 2047. 14. PROVISIONS AVAILABLE FOR SMALL ENTrriES In common with many other businesses of our Size and nature we use our audltors to prepa￿ and submit returns to the, tax authorities and a551st wlth the preparation of the accounts. 29 INDEPENDENT AUDrroRS REPORT TO THE TRUSTEES OF FALCON SUPPORT SERVI￿ E.M LTD Oplnlon We have audlted the financlal statements of Falcon Support Servlce5 E.M Ltd for the year ended 31 Marth 2024 whkh comprlse the statement of finantlal activitles, the balan￿ theet, the cash flow slatement and the related notss. The financlal reportlng framework that has been applled In thélr preparatlDn1s appllcable law and United Klngdom Accounting Standards Indudlng FRS 102 The Financlal Reportlng Standard appllcable to the UK and Republlc of Ireland (Unlted Klngdom Generally AC￿pted Accountlng Practlce). In our oplnlon the financlal statements: glve a true and falr vlew of the state of the charltable company's affalrs as at 31 March 2024 and of its Incomlng resources and appllcatton of resour￿, Sncludlng Its Income and expendlture, for year then ended; have been properfy prepared In accordano with Unlted Klngdom G￿erallY Ac￿ptsd Accountlng prath￿; and have been prepared In accordano wlth the requirements of the Charftles Act 2011 Basis for oplnlon We o)nducted our audSt In accordan￿ wlth Internatlonal Standards on Audltlng (UK) (ISAS (UK)) and applkabje law. Oijr ￿SPonSIbl11t1&S under those standards are further descrlbed In the Audltorfs responsibiltties for the audlt of the flnanclal statements S￿l0n of our report. We are Independent of the charlty In accordan￿ wlth ethlcal requlrements that are relevant to our audlt of the flnanclal statements In the UK, Indudlng the FRCS Ethlcal Standard and the provlslons for small entltles In the clrcumstantts set.¢ut In note 13 to the finandal statemehts and we have fulfllled our other ethlcal responslbllltles In accordance wlth these requlrements. We bellgve that the audlt eVIden￿ we have obtained Is suffl¢lent and appropriate to provide a basls for our oplnlon. Condudons rnlatlng to golng conc•rn We have rK)thlng to report in respect of the followlng matters In relatlon to whlch the ESA5 (UK) requlre us to re￿ to you wI￿re. trust￿, use of the golng concern basls of accountlng In the prepardtlon of the financlal statsments Is not approprlate: or the trustees have not dlsclosed In the flnanclal statements any Identified matsrial uncertslntfes that may cast Signlficant doubt about the charlty's ablllty to contlnue to adopt the golng con￿rn bas15 of acLountlng for a pertod of at least twelve months from the date when the flnanclal statements are authorked for Issue. Oth•r Informatlon The other infomHlJon comprtses Infomiatlon induded In the annual report, other. than the flnanclal statsments nd our audIt0￿S report thereon. The trustees are respOn￿b]e for the other Information. ￿r oplnlon on the flnanoal statsments does not cover the other Informatlon and we do not express any form of assurance conduslon thereon. In connectlon wlth our audlt of the finandal statements, our rwonslblllty Is to read the other Infomiatkjn and, In doing so, conslder whether the other Infomiation is materlally Inconslstent wlth the flnanclal ststements or our knowledge obtalned In the aud￿ or othetwlse appears to be materlally mlsststsd. If we Iden such matedal Inconslstencles or apparent materlal mlsstatem¢nts, we are requlred to detemilne whether there Is a materlal rnisstatement In the flnanclal ststement or a materlal mlsstatement of the other Inft)rrnatlon. If, based on the work we have performed, we condude that there Is a materlal mls5tatement of thts other Infomiation, we are requlred to report that fact. We have nothing to report In thls regard. Continued... 30 Mattws on whlch we are required.to report by exception We have nothing to report In respect of the followlng matters where the Charities Act 2011 requlr&s us to report to you if. in our oplnlon; the InftJrmatIc￿ glven In the trustees, annual report Is Inconknt Fn ary matsrlal respett wSth the flnanclal sufflclent accountlng records have not been kept. the flnandal statements are not in agreement wtth the accountlng records and retums. or we have rK)t recelved a51 the informatlon and explanatlors we requtre for our audiL Thls report is made solely to charlvs trustee5 as a bodyi in accordance with the Charlties Act 2011. Our audlt work has been undertaken so that we mlght state to the charlty s trustees those matters we are requlred to state to them in an auditor's report and for no other purpose. To the fullest extent permltted by law, we do not ac￿pt or assume responsiblllty to anyone other than the charlty and the charlty* tiiistees as a body, for our audlt worK for thls repo¢ or for the opinlons we have formed. Rejponslbllltles of trusts¢S As explalned more fully in the responslbiliues of the management commktee on page 17, tbe trustees (who are also the directors of the charltsble compary for the purposes of company law) are responslble for the preparatlon of financial statements whlch gfve a true and fralr vlew and for such internal control as the trustees d*rmlne is necessary to enable the preparation of financlal ststements that are free from matertal mlssta'tement, whether due to fraud or error. In preparlng the flnanclal statements, the trustees are responslble for assesslng the charlvs ablllty to continue as golr¥J cOn￿rn, dlsdoslng. as appllcable, matters related to golng concern and uslng the golng conTrrn basls of accounting unless the trustees elther Intend to Ilquldate the company or to cease operatlons, or have no reallstic altematlve but to do so. Audltorn rnsp0nslblllt1￿ for the audlt rf the flnanclal tstemants We have been appolnted as audltor under the Charltles Act 2011, s 144 and report In accordance wlth the Act and relevant regulatlons made or havlng effeci thereunder. Our objectlves are to obtaln reasonable assurance about whether the financlal statements as a whole are free from rnaterlal mlsststement, whether due to fraud or error, and to155ue an audltors report that Indudes our oplnlon. Reasonable assurance Is a hlgh level of assurance, Ixft Is not a guarantee that an audit ccnducted In accordan￿ wSth fsAs (UK) wlll always detett a materlal mlsstatement when It exlsts. Mlsstatements can arlse from fraud or error and are consldered materlal If, Indlvldualty or In the aggregate, they could reasonably be expetted to Influentt the economlc declslons of users taken on the ba51$ of these flnanclal statemejts. A futs descrTptlon of our responslbllltles for tr￿ audit of the flnanckl statements Is located on the Flnancla. Reportlng Coundl's webslte at: . Thi5 descriptlon forms part of our audltor's JOHN F. MOULD & CO., Stsbjtory Audltor 19 & 20 Baxter Gate Loughborough Le1￿ LEII ITG ' 8° July 2024 John F Mould & Co is ellglble for appolntment as audltor of the charlty by virtue of its eliglbility for appolnknent as audltor of a company under sectlon 1212 of the Companles Act 2006. 31