2025-03-31-accounts

Annual Review

2024-2025

A Local Charity Supporting Local People

30th Anniversary Celebrations

Our charity turned 30 in March 2025, and we celebrated in May with a community event attended by local residents, partners, and the Mayor of Wigan Borough. The day included inspiring talks, performances, and a video message from Martin Lewis, recognising our work supporting people aged 50 and over. We also held mini celebrations at each of our activities with music and cake.

Since 1995, we’ve supported over 150,000 people - tackling loneliness, delivering vital services, and promoting independence. Thank you to everyone who’s been part of our journey.

Our Friends and Family Test 99.3% of people responding said they would recommend our services to their family and friends.

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Chair' ~~a~~ s Report ~~a~~

I would like to thank all of our staff, volunteers, partners and funders who have supported us over the past year and contributed to the ongoing success of Age UK Wigan Borough. I would also like to thank the Board of Trustees for their ongoing commitment to our charity.

This year saw Age UK Wigan Borough achieve a major milestone – 30 years of working within the Borough. During that time, we estimate we have supported over 150,000 people. You can read more about our 30th Anniversary Celebration in our Review.

I want to extend my thanks to Bryonie Shaw who retired as our Chief Executive Officer in August 2025. Bryonie has been a tremendous leader of our charity, helping to grow our services and ensure we remain focussed on the needs of our customers. We wish Bryonie our very best wishes in her retirement.

With Bryonie leaving we have, through a very competitive process, appointed David Germain, as our new Chief Executive Officer. David comes with a wealth of experience in the charity sector and we are confident that he will lead our charity in the next stages of its development. Welcome David to the team.

Over the past year we have increased the numbers of people we have been able to support across the Borough.

• Our Information and Advice team helped customers gain an additional £2.18 million in benefits. Through our Home Help and Handyman Service we support older people at home. Delivering services that customers want to help them live independently. You can read about how we have helped customers in our report.

• Our Bright Days activities continue to thrive with more people participating, and volunteering in, the activities we provide to residents in the Borough.

• This year marked the one-year anniversary of Steps to Success. This is a project in partnership with Groundwork to help individuals overcome barriers associated with loneliness and social isolation.

As we look to the future, we can build on a sound financial position, enabling us to sustain existing services. We will also look at opportunities to expand or create new services, where and when we are able to.

A major strength of our charity lies in teamwork - we are committed, along with our partners, to continue the excellent work started 30 years ago and support the residents of Wigan Borough.

Robert Armstrong - Chair of Trustees

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Our Mission Statement

We improve the quality of life for local people aged 50 and over. We provide services to ensure people have the information they need to live their lives as they choose, can live safely in their own homes and combat loneliness and isolation. We make sure the voices of local people are heard and can influence improvements to local services.

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Respectful
Person Centred
We treat older people
with the respect that they
The needs of older
are due and recognise
people are at the
the contribution they
forefront of what we do.
have made to society.
Our
P.R.I.D.E
Empowering Values Innovative
We aim to support older
If we are faced with a
We are:
people to become
difficult problem, we
stronger, more confident
won’t give up.
and in control of their
lives.
Dynamic
Our organisation is constantly
changing and we are quick to
adapt to external pressures.
----- End of picture text -----

During 2024-2025 we supported nearly 5300 people and their households aged 50 plus. This was an increase of 7% on the previous year.

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

What We Do

Support at Home

Our Support at Home services have continued growing to provide valuable help to older people in their homes. We have three full-time Handypersons who assist with small jobs, providing a highquality and competitively priced service, and allowing people to live comfortably and safely in their homes.

“You have made us feel safe. A big thank you and your service is excellent. Could not be any better” Feedback from a Handyperson Customer

Our Home Help team support people with everyday tasks to help them remain independent, provide companionship and reduce isolation across Wigan Borough. We have now expanded to a team of more than 30 Home Helpers.

“Cheryl has made such a big difference to my life. I now look forward to getting up in the morning" Feedback from a Home Help Customer

Between April 2024 and March 2025, our Support at Home Service provided:

20,216

hours by our Home Help service to help with shopping, cleaning, and social support.

3,655

repairs and alterations to improve people’s living conditions through our Handyperson service.

Information and Advice

Our Information and Advice service has continued to provide essential, free, and confidential support to help individuals with topics such as benefits, ensuring they receive the guidance and support they need to make informed decisions and maintain their independence.

Benefits

During 2024-2025 we helped 1584 people to gain an additional £2.18 million in unclaimed benefits.

"I accessed the service on behalf of my parents and the help and support was excellent very supportive, informative and caring the service has changed my parents lives. Thank you.”

Feedback from an Information and Advice client’s daughter.

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

- Our Impact during 2024 2025

The statistics below are based on our clients who provided us with feedback

Support at Home

of our customers felt it was of our customers felt safer easier to manage around at home due to our 85.5% 70.2% the home due to our Home Handyperson Service. Help Service.

99.2% would rate our Support at Home Service as excellent or very good.

Information and Advice

72% of our Information and Advice clients would not know where to go if our service was not available.

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How our clients spent their benefit entitlement:

• 51% said they spent at least some of it on additional heating. • 43% said they spent at least some of it on practical help in the home.

• 31% said they spent at least some of it on food.

• 35% said they spent at least some of it on household repairs / decoration.

• 18% said they spent at least some of it on household equipment.

(Information taken from 131 questionnaires returned by people getting support through our I&A service. Figures add up to more than 100% as some people spent their money on more than one item)

99.1% would rate our Information and Advice Service as excellent or very good.

Bright Days Activities

of our members of our members reported they 48.5% reported they 60.4% are more are less lonely positive

98% would rate our Bright Days activities service as excellent or very good.

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

~~—~~ Bright Days Activities ~~|~~ We provide a weekly programme with engaging activities across Wigan Borough. Our goal is to combat isolation, enhance well-being, and strengthen the Borough’s community.

We were delighted to host a joint event with Wigan and Leigh College. Level 3 Health and Social Care students chatted and learned from more senior residents. A highlight was a talk by Brian McDonald who had participated in the nuclear testing programme

April 2024 and March 2025:Between .ul 4 We .; i eyil Number of new A ws = 62 participants that joined ae, S78 f our activities ~~SS~~ = = —~ = ebt al Volunteers Ensuring the voices of people supporting activities increased from 9 aged 50 and over are heard! to 14

Our 'Have Your Say' group on Christmas Island. gives people aged 50+ a platform to share their views and influence services. Now "It's such a lovely group. The staff with 61 active members, the are so welcoming and friendly. group regularly takes part in Really look forward to attending the group.” surveys and consultations that help shape decisions locally Feedback from a Bright Days member | and beyond.

We had a steady rise in attendance numbers, averaging around 700 per month by March 2025.

~~—EE a~~ Steps to Success ~~a~~

~~—EE a~~

Our free Steps to Success programme engages individuals aged 50 and over in local activities and hobbies, providing opportunities to forge new friendships and strengthen community ties. Our team works closely with individuals, supporting them over a six-week journey towards overcoming social isolation and loneliness.

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“Has helped me get out and
about. Something which I
would of not done before. I now
go out every week.”
Feedback from a Steps to Success client
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January 2025 marked the first Between April 2024 anniversary of our Steps to Success and April 2025: service, delivered in partnership with felt more Groundwork CLM. To commemorate 83.9% positive this milestone, we hosted a celebratory event that brought 71% are more together local professionals for an active engaging afternoon of networking, 87.1%[ felt more] insightful presentations, and confident interactive activities. The event Since receiving support highlighted the impact of the from our Steps to Success programme over the past year and Service. created an opportunity for valuable stakeholders to connect.

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Highlights and Achievements

• The new Steps to Success service is already delivering positive outcomes, with early evidence showing enhanced independence and improved well-being among participants.

• We successfully retained the Charity Quality Standard and achieved the Information and Advice Quality Standard, demonstrating our ongoing commitment to delivering high-quality, trusted services.

• March 2025 marked 30 years of Age UK Wigan Borough. Since our founding in 1995, we estimate that we have supported over 150,000 people across the Borough - tackling loneliness, delivering essential services, and helping individuals maintain independence in their own homes.

Sustainability

Over the past year, we’ve continued to grow our unrestricted income and donations, supported by generous contributions from local organisations, including Wigan Warriors and St Mary’s Primary School.

We receive commission on referrals to Age Co, Age UK’s trading arm, enabling us to support people seeking personal alarms, stairlifts, bathing solutions, incontinence products, home lifts and travel insurance.

We worked with local solicitors Butcher and Barlow to host an event to promote legacy giving and Power of Attorney.

Events

Throughout 2024-2025, we hosted and participated in a range of community events to raise awareness and strengthen connections. Highlights included our “Tea with My MP” event with Josh Simons MP, where people over 50 shared concerns around digital exclusion, travel, and financial pressures.

We take part in many events across the Borough, including the Unpaid Carers Roadshow, reaching out across Wigan Borough with partners in the Wigan Carers Network.

We celebrated the one-year anniversary of our Steps to Success service with a showcase event at St Peter’s Pavilion, attended by local professionals and supported by NHS Charities Together.

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Financial Matters

The charity remained in a sound financial position in the year ending 31 March 2025. Our total income of £1,036,517 represents an increase of £118,751 (13%) against the previous financial year’s position.

Where our income came from in 2024 - 2025:

Donations and Legacies £48,531 Local Authority Contracts £137,467 Grants £211,948

Handyperson Charges £145,714 Home Help Charges £436,588 Investment income £37,395 Other £18,874

Total Income £1,036,517

How our money was spent in 2024 - 2025:

Charitable Activities £932,248 Governance Costs £127,653 Support Costs £12,931

Total expenditure £1,074,832

Staff, volunteers and trustees enjoyed our Paws for a Cause walk, covering 8 miles along the canal from Wigan to Leigh, raising £325.

£211,948 brought into Wigan Borough from external funding sources

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Donations

I more to our organisation:

C Clarke Mr & Mrs Woosey Mrs Asker C Williams Mr Birchall Mrs Hurst E Magee Mr Devine Mrs Jolley J Jones Mr Greenwood Mrs Melville K Marsh Mr Hammond Mrs Rowe Me Santus Mr Hartley Mrs Singleton Miss Foster Mr Heaton Mr & Mrs Crawford Mr Heaton Mr & Mrs Hardy Mr Hobbs Mr & Mrs Mosley Mr Pearson Mr & Mrs Randall Mr Roden Mr & Mrs Shaw Mr Worthington

Pupils from St Marys CE Primary School in Ince each ran their age in minutes and were sponsored by friends and family, raising a magnificent £890.45

We are extremely grateful that Katherine Fussell and Margery Shaw left us a legacy in their wills.

We are grateful for support from the following organisations:

• Age UK

• Citizens Advice Wigan Borough Headley Trust

• NHS Charities Together

• St Benedicts Church

• St Mary's CE Primary School

• The Eric Wright Charitable Trust

• The Rothesay Foundation Wigan Council Wigan Warriors

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Staff and Volunteers

During 2024-2025, we maintained an average of 58 staff members and continued our commitment to professional development and wellbeing. Staff participated in a variety of training opportunities, including Diversity and Inclusion, to support a more inclusive and skilled workforce. We also continued to offer the Medicash health benefits programme and supported staff in accessing new initiatives such as the Blue Light Discount Scheme.

Our work was further strengthened by an average of 24 volunteers, who played a vital role across many areas—from supporting activities to being the first point of contact through our enquiries desk. We actively involved volunteers in creative projects, such as Kath F’s “reporter for a day” feature, which captured client stories and showcased the impact of our work through a video that we used on social media and events. To recognise their contributions, we celebrated Volunteers’ Week with thoughtful gifts, including seed packets, as they help us grow and chocolates, as a token of our appreciation.

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“Age UK Wigan
Borough is the best
organisation I have
worked for.”
Staff Survey 2025
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Staff with shoeboxes provided by the Shoebox Fairies

Training session for Managers with Everything Human Rights

€ . ¥ Pi “I am really proud to work here and I find We meet colleagues from my role fulfilling.” Age UK Salford whilst on a Staff Survey 2025 Enjoying Wigan Pride fund-raising bike ride. = , : |_|

The following served as trustees during the period 2024-2025:

Robert Armstrong (Chair), Richard Williams (Vice Chair), Matthew Hothersall (Chair of Finance, Audit and Risk Committee), Ðula Alićehajić-Bečić (Trustee), Bernadette Ashcroft (Trustee), Neil Turner (Trustee), John Donnellan & Joanne Bohan (Trustee).

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Feedback and Photos

“I would like to thank Age UK for helping me to have a better life with contentment and able to sleep better at night without worry.” Feedback from an Information and Advice Client

“Cheryl has made such a big difference to my life. I now look forward to getting up in the morning.” Feedback from a Home Help Customer

“This service is excellent in every way. I will be 90 this month and although very active and have a very helpful family, I know I can call upon yourselves and be safe at home.”

Feedback from a Handyperson Customer

“It's such a lovely group. The staff are so welcoming and friendly. Really look forward to attending group“

Feedback from a Bright Days Member

“Having a Support Worker to help and support for a few weeks makes such a difference to peoples’ lives.” Feedback from a Steps to Success Client

Age UK Wigan Borough Annual Review 2024-2025 - A local charity supporting local people.

Our Future

- Key Priorities 2025 2026:

Leverage our role as an anchor organisation to advocate for and influence services across Wigan Borough for people aged 50+. We aim to empower residents and groups to shape local services and plans.

Secure sustainable income streams to support our existing services in a challenging funding environment while maintaining efficiency and value for money.

Seek opportunities to expand and innovate our services to address local needs, align with our strategic goals, and close service gaps.

Continually improve the quality of our services for people aged 50+, supporting our staff and volunteers through periods of change and transformation.

Enhance our data collection and management processes to clearly demonstrate the positive impact our services have on local residents.

Strengthen collaboration with other voluntary sector organisations in Wigan Borough, as well as Age UK groups in Greater Manchester and the national charity, to better address and highlight local needs.

Get Involved

Fundraise for us is Donate to us a Volunteer for us > Leave a Legacy Git.

We rely on support to help people aged 50 and over across Wigan Borough. Any support, no matter how little, is greatly appreciated. If you would like to get involved please contact us.

Contact us - 01942 615880 www.ageukwiganborough.org.uk n@xe

Age UK Wigan Borough is a trading name of Age Concern Wigan Borough which is a registered charity (1103022) and a company limited by guarantee, registered in England and Wales (5004789). Registered Office: 78-80 Hallgate, Wigan WN1 1HP. Age UK Wigan Borough Enterprises Limited is a trading company and subsidiary of Age Concern Wigan Borough and limited company registered in England and Wales number 3315916.

Company registration number: 05004789 Charity registration number: 1103022 AGE CONCERN WIGAN BOROUGH (A COMPANY LIMITED BY GUARANTEE) ANNUAL REPORT AND FINANCIAL STATEMENTS 31 MARCH 2025 Horsfield & Smith Tower House 269 Walmersley Road Bury Lancashire BL9 6NX

AGE CONCERN WIGAN BOROUGH CONTENTS Reference and Administrative Details Trustee5' Report 2to9 Statement of Trustees, Responsibilities io Independent Auditors, Report Ilto14 Statement of Financial Activities 15to16 Balance Sheet 17 Notes to the Financial Statements 18to33

AGE CONCERN WIGAN BOROUGH REFERENCE AND ADMINISTRATIVE DETAILS Chief Executive Officer Bryonie Shaw Trustees M T Hothersall FCA R Armstrong HNC Business Studies and BSC, Chairman R Williams BA Hons. French and Business Studies D Alicehajic-Becic Masterof Pharmacy, Diploma in Geriatric Medicine B Ashcroft Msc Management and HNC Social care N Turner J Bohan J Donnellan Company Secretary Bryonie Shaw Charity Registration Number 1103022 Company Registration Number 05004789 Registered Office 74-80 Hallgate Wigan WNI IHP Independent Examiner Horsfield & Smith Tower House 269 Walmersley Road Bury Lancashire BL9 6NX Solicitors: Alker Ball Healds I Part of Farleys Solicitors) Al Sovereign Busines5 Park Kings Croft Court Wigan Lancashire WNI 3AP Bankers Barclays Bank 6 Market Place Wigan Lancashire WNI IQS Santander Corporate and Commercial Banking Bridle Road Bootle Merseyside L30 3GB

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements and auditors, report of the charitable company for the year ended 31 March 2025. Aims and ob"ectives The principal activity of Age UK Wigan Borough is to encourage, promote and organise direct servlces appropriate to the needs of individual older people, or groups of older people in and around the Borough of Wigan. Our 3-year Strategy 2023-26 sets out our aims and strategic objectives for the period. An annual business plan supports our agreed budget and details the organisational priorities and actions we take to meet our objectives, manage risk and seek opportunities to meet needs and demands in the area of benefit. Age UK Wigon Borough's key organisationol prioritiesfor 2024-25 were.. We will use our status as an anchor organisation to influence services across Wigan Borough for people 50 and over, support individuals and groups of residents to influence a wide variety of loca I services and plans. During the year our Have Your Say group of customers grew to 61 membe￿, responding to consultations and requests for feedback on services locally, regionally and nationally. We have been using our social media to raise awareness about important topics and impacts to our customers, such as the Winter Fuel Allowance restrictions, recognising unpaid carers during Carers Week, and the terrible impact of loneliness and isolation. The CEO continued to be a member of the Wigan VCFSE Accord Group and supported the development of a Local Infrastructure Organisation for Wigan Borough. We continued to represent the voluntary sector in an Associate Governor role at Wigan, Wrightington and Leigh NHS Foundation Trust. We are a member of the Intervention working group: OHID and Ageing Better Project {SWAN PCNI, led by the GMCA Ageing Hub. We will identify income streams to support our existing service in a difficult funding environment, ensuring we remain efficient and offer value for money. We completed a review of our contracts and achieved significant savings in our combined insurance and central costs. We have developed our referral process for Age Co products, whereby we received a commission for those taking LIP products or services. We frequently do talks and collaborate with other organisations to enhance our visibility and ways individuals can get involved. We have successfully hosted fund raising events and inform our customers about how they can donate to the charity- We will continue to seek opportunities to enhance and deliver new services to meet local needs and demands, supporting our strategic aims and service gaps.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT We worked with Citizens Advice Wigan Borough in a successful bid to deliver welfare benefit advice. The contract for our Information and Advice Service will run for an initial 3 yea rs, with the potentia I to extend for a f urther 2 years. We have been successful in attracting add itional gra nts to run and Set up new Bright Days activities. We would like to thank the Eric Wright Charitable Trust, who have consistently supported our charity, along with Garfield Weston who also provided funding for services. We were grateful to Wigan Warriors who donated £5,000 during the year. A successful bid to NHS Charities in February 2024, enabled us to set up a new service supporting people to re-connect with their interests and communities. We have worked closely with Age UK to access additional funding for those in poverty including the Rothesay Foundation funding for the More Money For You programme and Omaze income to support activities for those suffering from social isolation. We will aim to continually improve the quality of our services, supporting staff and volunteers through change and transformation. We will work towards obtaining further quality standards including Handyperson a r)d Enquiries services. We achieved the Quality of Information and Signposting Standard for our General Enquiries service, provided in the main by a group of dedicated volunteers. We reviewed our Handypersons Service against the Foundations UK standards and plan to achieve this external standard during 2025-26. We completed a Quality of Advice audit of our Information and Advice service, confirming the high standard of advice we provide to customers needing welfare benefits support. We will improve our approach to data collection and management to demonstrate the impact our services make to local residents. We signed a new Network Partner Agreement with Age UK in January 2025 alon8 Wlth an agreed shared data set, enabling a standard collection of information to better identify the services we deliver and impacts we achieved individually and collectively as a network of Age UK partners. We completed an update of how we gather and record information for our I&A service on our CRM system, allowing us to better analysis how our service is achieving and we integrated our out of hours calls with the national charity to improve customer service. We launched a pilot exercise to review how we end the majority of our zero-hour contracts for the Home Help service, the pilot will report to Trustees later in 2025. Public benefit The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales. Achievements and erformance Age UK Wigan Borough has seen a further 8% increase in the number of people we supported during the year, this is following a 13Yo increase in the previous year. Our customers ranged from the most frail and vulnerable and those affected by poverty, to those who wanted to boost their health and well-being by getting involved in activities. During 2024-25 our support provided a lifeline and often customers told u5 our involvement made a dramatic difference to their quality of life. with 99.3Yo telling us they are satisfied with the services they received.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT We ask our customers for feedback on the impact we have made in their lives. This confirms, as a result of contacting Age UK Wigan Borough and receiving one of our services, nearly 50Yo of people feel less lonely, over 60Yo of people are more positive, over 70Yo feel safer at home and over 85Yo find it easierto manage around the house. Our Information and Advice {I&A) have worked hard to support those in struggling with poverty and in financial need. We saw a big impact and demand from residents negatively impacted as a result of the government's decision to withdraw the Winter Fuel Allowance, for those not in receipt of Pension Credit. Our Support at Home services also saw increases in demand, no doubt related to Wigan Borough having one of the largest growing older populations in Greater Manchester. We have been successful in accessing external grant funding to increase capacity for our I&A Team. A total of £260,479 Igrants,legacy,donations) of additional funding was secured into Wigan Borough from external sources during the year. Trustees are investing in a growth plan for the Home Help service with the aim of meeting the on-going and increasing demand we are experiencing. Trustees were delighted to retain our Charity Quality standard in the year, following an external audit process, which highlighted a number of areas of good practice, including how we recognise and value our volunteers. Chargedfor services and products Our Home Help service has continued to be in demand and we surpassed our119,5CMJI annual target, achieving the delivery of over 20,000 hours of support. We have maintained a stable staff team of around 35 team members seeing turnover rates reduce as we implement new approaches to update the service. Following the approval of a 3-year growth plan the team restructured in the year and a plan put in place to transition to fixed hour permanent contracts to our Home Help staff, creating greater employment stability. Our Handyperson service has also seen increased demand and we completed over 3,600 jobs lan increase of over 33% on the previous year} for nearly 2,000 customers. We continue to see the age of our customer base increase for this service, 19Yo of customers were aged 85 and above, with 360/0 being 75 to 85 la total of 55Yo, up 3Yo on the previous year). The impact of the cost-of-living crises lingered throughout the year and against this backdrop, we saw demand steadily increase and we reviewed our charges to ensure we remain competitive, whilst meeting our whole service delivery costs. Feedback from customers highlight they face a range of issues and challenges for which they would value additional support. Demands throughout the year have included requests for minor and major adaptations to people's homes and we have developed our referral process to Age Co. (owned by Age UKI to help meet these needs. We continue to look for opportunities to develop and grow our charged for activities, generating valuable income for the organisation as well as delivering vital support to enable local older people to remain at home and live independently. We will continue to explore the possibilities of extending our services into the future. Where customer5 have need of our charged services but have financial concerns, we are able to refer them to our free to Use Information and Advice team. The team has been successful in supporting customers to access additional benefits they are entitled to, providing the ability to pay for much needed services, helping them remain independent at home. We are proud our home help and handyperson services provide a much-needed resource to local older people. Our team are dedicated to going the extra mile and the feedback we receive confirms this, of those responding 99Yo of customers said the service was excellent or very good.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Information & Advice We worked with Citizens Advice Wigan Borough to successfully complete a bid for the provision of welfare benefits, information and debt advice tendered by Wigan Council, starting 1.4.24 for 3 years (plus 2 additional yearsl. However. the funding environment remains challenging as contract values have stagnated, whilst demand has increased. Against this backdrop we were able to attract funding from The Rothesay Foundation and the Headley Trust to enable us to help nearly 1,600 people, ra ising a total of £2. 18 mi Ilion additional income for local resident5. An overwhelming 99Yts of people contacting the team said the service was excellent or very good. The qu31ity of our services are our priority and we were delighted to retain the Advice Quality Standard IAQSI. The quality standard and assessment methods ensure that customers seeking advice receive accurate, complete and timely advice, and that they are able to obtain this advice from us as we are able to act independently and in their 501e interests. This free to Use service also SUPPOrts our general enquiries telephone number, staffed by volunteers. Our volunteers provide invaluable support to our Charity and older people across Wigan Borough, who call us with a wide range of queries. Bright Doys & Steps to Succe55 Programme5 Our programme is supported by both staff and volunteers and activities range in size from 15 to So people attending. Our most popular group is the Silver Choir, where we regularly See 40-50 members join our choirmaster, from the Wigan music service. singing a wide variety of musical styles. Durning the year we entered into a new project, Music in Mind, with Manchester Camerata supporting those with dementia. We continued to provide some telephone and online activities for those residents who still find it difficult to get out. The Bright Days Team support our Have Your Say group, which increased to 61 people who provide their views on a range of surveys and consultation5 for local, regional and national services. We have been asked to gather views on a number of Greater Manchester tOPlCs as well as those local to Wigan Borough to help improve and develop service5 to meet the needs of residents. The Steps to Success programme launched in February 2024. it's a 2-year NHS Charities funded project that provides a tailored action plan with individuals for up to 6 weeks. We work with Groundwork CLM to deliver the project to adults of all ages, we focus support those aged 50 plus. Actions primarily focus on re-connecting people with their interests, group5 and communities, Wlth the aim of building confidence, tackling isolation and loneliness and improving both physical and mental health wellbeing. Impact of the project has been extremely positive for those being supported and we have seen a self-reported red uction in those using NHS services for non-clinical contacts142Y.l. Of those involved in the project over 85% have told us being part of the project has significantly improved their outlook and for 70Yo they have become more active. We monitor if people maintained the changes in their behaviour and again we are seeing 78Yo {from 80% of the total cohort) report that they are continuing with the changes we supported13 months after support finishedl-

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Structure overnance and mana ement Nature of governing document The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006. The charity is also registered with the Charity Commission. Organisational strurture Age UK Wigan Borough is an anchor charity for people over fifty across our Borough, we provide opportunities for local residents to advocate and influence to ensure needs are respected and understood locally. Bryonie Shaw, The Chief Executive, is a member of the Wigan Borough Voluntary Sector Accord Group and represents the Voluntary Sector as a Governor at Wrightington, Wigan & Leigh Hospita l Trust. Age UK Wigan Borough has also entered into a Greater Manchester Age UK Collective. While each orga nisation remains locally governed, place-based, a nd independently com missioned, the Collective of Greater Manchester Age UK partners enables us to align more closely on shared priorities, strengthen our regional voice, and work more efficiently with system partners to improve outcomes for older people. At the end of March 2025 we had an average of 58 staff members. We focussed on staff development by providing training for our staff from external organisations. Additionally, we prioritised staff welfare and support by investing in the health benefit programme Medicash which features an Employee Assistance Programme and extensive savings and cashback options for medical treatments. We saw an increase to 33 volunteers in the year supporting our services, our 8 Trustees also provide their time freely. Some of our volunteers this year participated in fundraising and promotional events to let residents know about our services. Recruitment and appointment of trustees Trustees are recruited based on a skills based process, expertise and commitment to the charity's mission and values. A structured induction program ensures Trustees understand their legal and operational responsibilities. Risk management Trustees are responsible for the overseeing of the risks faced by the Cha rity, deta iled considerations of risk are delegated to the CEO and Senior Management. Risks are identified, assessed and controls established throughout the year, in line with our agreed policy. A formal review of the charity's risk management processes is undertaken on an annual basis. Relationship with related parties The charity's wholly owned subsidiary, Age UK Wigan Borough Enterprises Limited, has not carried out any trading activities in the year. There are well established relationships with the local authority, Wigan Borough Clinical Commissioning Group, other NHS trusts, and local third sector organisations.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Fi nancial review In the year to 31 March 2025 the Charity reported a deficit of £38,315 from an income of £ 1,036,517. The deficit on unrestricted funds is made up primarily of designated funds which Trustees have agreed to use to support our unfunded core costs. Policy on reserves The organisation holds sufficient reserves to be able to manage reduced income streams, 35 well as ensuring that it retains sufficient designated reserves for any liabilities arising from building lease costs and staff costs. The value of the designated funds within unrestricted funds stand at £410,000 as at 31 March 2025 {2024- £410,000). Reserves and Finoncial Heulth Trustees agreed to utilise proportion of reserves for a growth plan for the Home Help service, aware that transformation can negatively impact on the service and costs. Trustees also agreed to use reserves for Bright Days, should additional funding not be forthcoming in year. As we made a similar small surplus in the previous year, our overall reserves have remained the same. Plans for future eriods The proposed budget for next year reflects our vision for Age UK Wigan Borough and aligns with our one-year business plan. This plan forms part of our broader three-year corporate strategy for 2023-2026, which outlines the long-term objectives of our charity- We have carefully considered the key themes and actions required for the coming year to support the achievement of these goals, as detailed in our priorities below. We remain committed to building strong relationships with local decision-makers and fostering cross-sector partnerships to create opportunities that shape services for people aged 50 and over across Wigan Borough. At the heart of our organisation are our dedicated staff and volunteers, and we are devoted to maintaining a positive culture of health and well-being in the workplace-an ethos that underpins all our service delivery. During 2024 we collaborated with the national Age UK network to implement the new Network Agreement and Strategy, Our Shared Future. This initiative will bring fresh approaches to service delivery, ensuring that the needs of older people remain at the core of everything we do. Age UK Wigan Borough will strive to- Be the first point of contact for older people. Deliver services that are both person-centred and meet the needs of older people. Tackle loneliness and isolation within our community- Key prioritiesfor 2025/26.. We have identified the following priorities for the year ahead- l. Leverage our role a5 an anchor organisation to advocate for and influence services across Wigan Borough for people aged 50+. We aim to empower residents and groups to shape local service5 and plans. 2. Secure sustainable income streams to support our existing services in a challenging funding environment while maintaining efficiency and value for money.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT 3. Seek opportunities to expand and innovate our services to address local needs, align with our strategic goals, and close service gaps. 4. Contijiually improve the quality of our services for people aged 50+, supporting our staff and volunteers through periods of change and transformation. 5. Enhance our data collection and management processes to clearly demonstrate the positive impact our services have on local residents. 6. Strengthen collaboration with other voluntary sector organisations in Wigan Borough, as well as Age UK groups in Greater Manchester and the national charity, to better address and highlight loca I needs. Trustees and officers The trustees and officer5 serving during the year and since the year end were as follows- Trustees.. M T Hothersall FCA R Armstrong HNC Business Studies and BSC, Chairman R Williams BA Hons, French and Business Studies D Alicehajic-Becic Ma5terof Pharmacy, Diploma in Geriatric Medicine B Ashcroft Msc Management and HNC Social care N Turner J Bohan (appointed 27 June 20241 J Donnellan (appointed 21 November 20241 Financial instruments Objectives and policies The cha rity's activities expose it to a number of financial risks including cred it risk, cash flow risk and liquidity risk. The use of financial derivatives is governed by the charity'5 policies approved by the board of trustees, which provide written principles on the use of financial derivatives to manage these risks. The charity does not use derivative financial instruments for speculative purposes. Cashflow risk The Charity relies on grants and public donations to enable it to provide funds for the projects currently being financed. Changes to these funding streams can affect the charity's cashflow and ability to continue to offer these services.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Credit risk The charity's principal financial assets are bank balances and cash. trade and other receivables, a nd investments. The charity's credit risk is primarily attributable to its trade receivables. The amounts presented in the balance sheet are net of allowances for doubtful receivables. An allowance for impairment is made where there is an identified loss event which, based on previous experience, is evidence of a reduction in the recoverability of the cash flows. The credit risk on liquid funds is limited because the counterparties are banks with high credit-ratings assigned by international credit-rating agencie5. The charity has no significant concentration of credit risk, with exposure spread over a large number of counterparties and customers. Liquidity risk I n order to ma intain liquidity to ensure that sufficient funds are available for ongoing operations and future developments, the charity uses a mixture of long-term and short-term debt finance. Disclosure of information to auditor Each trustee has taken steps that they ought to have taken as a trustee in order to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that information. The trustees confirm that there is no relevant information that they know of and of which they know the auditor is unaware. The annual report was approved by the trustees of the charity on 2 October 2025 and signed on its behalf by- R Armstrong HNC B Trustee siness S udies and Bsc

AGE CONCERN WIGAN BOROUGH STATEMENT OF TRUSTEES, RESPONSIBILITIES The trustees Iwho are also the directors of Age Concern Wigan Borough for the purposes of company law} are responsible for preparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satlsfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including its income and expenditure, of the charitable company for that period. In preparing these financial statements. the trustees are required to: select suitable accounting policies and apply them consistently- observe the method5 and principles in the Charities SORP; make judgements and estimates that are reasonable and prudent- state whether applicable accounting standard5, comprising FRS 102 have been followed, subject to any material departures disclosed and explained in the financial statements. and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the cha rita ble company will continue in business. The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are a150 responsible for safeguarding the a55et5 of the charitable company and hence for taking reasonable steps for the prevention a nd detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the corporate and financial information i ncluded on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Approved by the trustees of the charity on 2 October 2025 and signed on its behalf by: R Armstrong HNC Busi Trustee s Studi and Bsc io

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH Opinion We have audited the financial statements of Age Concern Wigan Borough (the 'charity'l for the year ended 31 March 2025, which comprise the Statement of Financial Activities, Balance Sheet, and Notes to the Financial Statements. including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and applicable law (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements: give a true and fair view of the state of the charity's affairs as at 31 March 2025 and of its incoming resources and application of resouros, including its income and expenditure, for the year then ended.. have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice- and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK} IISAS IUKII and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the a udit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis forour opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to contlnue as a going concern for a period of at least twelve months from when the original fina ncial statements were authorised for issue. Our responsibilities and the responsibilities of the trustees With respect to going concern are described in the relevant sections of this report. Other information The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. li

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORTTO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we ère required to determine whether there is a material misstatement in the financial statement5 or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinion on other matter prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Trustees, Report for the financial year for which the financial statements are prepared is consistent with the financial statements; and the Trustees, Report has been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exception In the light of our knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees, Report. We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in ouropinion: adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us- or the financial statements are not in agreement with the accounting records and returns; or certain disclosures of trustees remuneration specified by law are not made; or we have not received all the information and explanations we require for our audit. the directors were not entitled to prepare the financial statements in accordance with the Small companies regime and take advantage of the small companies, exemptions in preparing the directors, report and from the requirement to prepare a strategic report. Responsibilities of trustees As explained more fully in the Statement of Trustees, Responsibilities (set out on page 10), the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In prepa ring the financia I statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing. as applioble, matters related to going concern and using the goi ng concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so. 12

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH Auditor responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to Issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatement5 can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. The extent to which our procedures a￿ capable of deterting irregularities, including fraud I rregularities, including fraud, are instances of non-compliance with laws a nd regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedure5 are capable of detecting irregularities, including fraud is detailed below: We considered the nature of the charity and its control environment and reviewed the documentation of the charit¢s policies and procedures relating to fraud and compliance with laws and regulations. We also enquired of management about their own identification and assessment of the risks of irregularities. We obtained an understanding of the legal and regulatory frameworks that the charity and subsidiary operate in and identified the key laws and regulations that.. had a direct effect on the determination of material amounts and disclosure5 in the financial statements. These included UK Companies Act. Charities Act, and do not have a direct effect on the financial statements but compliance with which may be fundamental to the ability to operate or to avoid a material penalty. We ensured that the engagement team collectively had the appropriate competence, capabilities a nd skills to identify or recognise non-compliance with applicable laws and regulations. We discussed among the audit engagement team regarding the opportunities and incentives that may exist within the organisation for fraud and how and where fraud might occur in the financial statements. In common with all audits under ISAS {UKI, we are also required to perform specific procedures to respond to the risk of management override. In addressing the risk of fraud through management override of controls. we tested the appropriateness of journal entries and other adjustments,. assessed whetherthe judgements made in making accounting estitnates are indicative of a potential bias- a nd evaluated the business rationale of any significant transactions that are unusual or outside the normal course of business. In addition to the above, our procedures to respond to the risks identified included the following.. agreeing financial statement disclosures to 5UPPOrting documentation- performing analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud- enquiring of management concerning actual and potential litigation and claims, and instances of non-compliance with13ws and regulations,. and reading minutes of meetings of those charged with governance. 13

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements. as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, om i5sion or misrepresentation. A further description of our responsibilities is available on the Financial Reporting Counci I's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report. Use of our report This report is made solely to the charitable company's trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's trustees those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its trustees as a body, for our audit work, for this report. or for the opinions we have formed. Peter G Nicol BEM Bsc FCA (Senior Statutory Auditor) For and on behalf of Horsfield & Smith, Statutory Auditor Tower House 269 Walmersley Road Bury Lancashire BL9 6NX 2 October 2025 14

AGE CONCERN WIGAN BOROUGH STATEMENT OF FINANCIAL AcfiviTIES YEAR ENDED 31 MARCH 2025 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES) Unrestricted funds Restricted funds Total 2025 Note Income and Endowments from: Donations and legacies Charitable activities 23,588 316.565 436,588 29.354 18,874 24,943 178,564 48,531 495,129 436,588 37.395 18,874 Other tradi ng activities Investment income 8,041 Other income Total income 824,969 211,548 1,036,517 Expenditure on: Charita ble activities {885,779) 1189,0531 {1,074,832) Total expenditure (885,779) 1189,0531 {1,074,8321 Net lexpenditurel/income Transfers between funds (60,810) 10,287 22,495 110,2871 138,3151 Net movement in funds (50,523) 12,208 {38,3151 Reconciliation of funds Total funds brought forward 965,944 9,728 975,672 Total funds carried forward 23 915,421 21,936 937,357 15

AGE CONCERN WIGAN BOROUGH STATEMENT OF FINANCIAL AcfiviTIES YEAR ENDED 31 MARCH 2025 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES) Unrestricted funds Restricted funds Total 2024 Note Income and Endowments from: Donations and legacies Charitable activities Other trading activities Investment income Other income 54,287 301,838 339.872 25,933 34.093 17,388 136,942 71,675 438,780 339,872 32,529 34,910 6,596 817 Total income 756,023 161,743 917,766 Expenditure on: Charitable activities (754,418) {122,232) 1876,6501 Total expenditure (754,4181 1122,2321 1875,650) Net income 1,605 29.783 39,511 {29,7831 Transfers between funds 41,116 Net movement in funds 31,388 9,728 41,116 Reconciliation of funds Total funds brought forward 934,558 934,558 Total funds carried forward 23 965.946 9,728 975,674 All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2024 is shown in note 23. 16

AGE CONCERN WIGAN BOROUGH BALANCE SHEET AS AT 31 MARCH 2025 (REGISTRATION NUMBER: 05004789) 2025 2024 Note Fixed assets Ta ngible assets Investments 16 9,338 12,607 17 9.340 12,609 Current assets Debtors 18 168,415 842,974 Cash at bank and in hand 199,256 846,789 19 1,011,389 1,046,045 Creditors: Amounts falling due within one year Net current assets 20 183,3721 182.9801 928,017 963.065 Net assets 937,357 975,674 Funds of the charity: Restricted income funds Restricted f unds 21,936 9,728 Unrestricted income funds Unrestricted funds 915,421 965,946 Total funds 23 937,357 975,674 For the financial year ending 31 March 2025 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. Directors, responsibilities= The members have not required the charity to obtain an audit of it5 accounts for the year in question in accordance with section 476- and The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts. The financial statements on pages 15 to 33 were approved by the trustees, and authorised for issue on 2 October 2025 and signed on their behalf by: R Armstrong HNC 8usi Trustee ies and BSC 17

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 I Charity status The charity is limited by guarantee, incorporated in , and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation. The address of it5 registered office is-. 74-80 Hallgate Wigan WNI IHP 2 Accounting policies Summary of significant accounting policies and key accounting estimates The principa l accounting policies applied in the prepa ration of these financial statements are set out below. These policies have been consistently applied to a51 the years presented, unless otherwise stated. Statement of compliance The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFR5 10211 {issued in October 20191 (Charities SORP IFRS 10211, the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) and the Companies Act 2006. Basis of preparation Age Concern Wigan Borough meets the definition of a public benefit entity under FRS 102. Assets and lia billties are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes. Going concern The trustees consider that there are no fflaterial uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity. Exemption from preparing a cash flow statement The charity opted to early adopt Bulletin I published on 2 February 2016 and have therefore not included a cash flow statement in these financial statement5. Exemption from preparing group accounts The financial statements contain information about Age Concern Wigan Borough as an individual company and do not contain consolidated financial information as the parent of a group. The charity is exempt under Section 399{2AI of the Companies Act 2006 from the requirement to prepare consolidated financial statements. 18

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Income and endowments All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably. Income from government and other grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grant have been met. it is probably that the income will be received and the amount can be measured reliably. For legacies, entitlement is taken as the earlier of the date on which either.. the charity is aware that probate has been granted. the estate has been finalised and notification has been made by executorls} of the Trust that a distribution will be made. or when a distribution is received from the estate, receipt of a legacy, in whole or in part. is only considered probable when the amount can be measured reliably and the charity has been notified of the executor's intention to make a distribution. Income received in advance of a provision of other specified service is deferred until the criteria for income recognition are met. The sales of services for the Handyperson service5, which exclude Value Added Tax are included in Local Authority contract income and are unrestricted. This is made up of a monthly grant, recognised as the other charitable grants are. and individual invoiced jobs which are recognised on completion. Home Help income is classed as unrestricted trdding income and is recognised when a job 15 completed. Investment income Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity. this is normally upon notification of the interest pa id or payable by the bank. Expenditure Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation com mitting the charity to that expenditure, it is probable that a transfer of economic benef its will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been a Ilocated to activities on a basis consistent with the use of resources. Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred. Support costs Support costs are those functiorTrs that assist the work of the charity but do not directly undertake charitable activities. Support Costs include office costs. finance, personnel, payroll and governance costs which support the charity activities. These costs are split between central staff costs and central office costs and are split on a percentage basis per project. 19

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Taxation The charity is exempt from corporation tax on its charitable activities. Tangible fixed assets Tangible fixed assets are included at cost or valuation less depreciation and impairment Depreciation and amortisation Depreciation is provided at the following rates in order to write off the cost less estimated resid ua I value of each asset over its estimated useful life. Asset class Electrical equipment Fixtures and fittings Motor vehicles Computer equipment Depreciation method and rate 20% on cost 12.5% on cost 33% on cost 20- 33% on cost Impairrnent of fixed assets At each reporting date assets are reviewed to determine whether there is any indication that those assets have suffered an impairment loss. If there is an indication of possible impairment, the recoverable amount of any affected asset is estimated and compared with its carrying amount. If the estimated recoverable amount is lower, the carrying amount is reduced to its estimated recoverable amount, and an impairment loss is recognised immediately in the profit and loss. Where an impairment loss subsequently reverses, the carrying amount of each asset is increased to the revised estimate of its recoverable amount, to the extent that the increased carrying amount does not exceed the carrying amount that would have been determined (net of depreciation) had no impairment loss been recognised for the asset in piior years. A reversal of an impairment loss is recognised as income immediately. Fixed asset investments Fixed asset investments are stated at cost less impairment, in accordance with paragraph 10.53 of the Charities SORP (FR5 102). Cash and cash equivalents Cash at bank and in hand includes cash and short term highly liquid deposits. Operating leases The cha rity classifies the lease of equipment as operating leases- the title of the equipment rema ins with the lessor. Rental charges are charged on a straight line basis over the term of the lease. 20

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Fund structure Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrlctions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial statements. Pensions and other p05t retirement obligations The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activitie5 in the period to which they relate. Financial instruments Classification Short term financial lia bilities, including trade and other creditors, any overdrafts and related party loans, are measured at transaction price. Financial liabilities that have no stated interest rate and are payable within one year shall be measured at the undiscounted amount due. Trade and other debtors and prepayments are initially recognised at the transaction price and thereafter stated at amortised cost using the effective interest method, less impairment losses for bad and doubtful debts except where the effect of discounting would be immaterial. In such cases, the receivables are stated at cost less impairment losses for bad and doubtful debts. 21

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 3 Income from donations and legacies Unrestricted funds General Restricted funds Total 2025 Donations 1,035 22,299 254 24,943 Legacies Gift aid 25,978 22,299 254 23,588 24,943 48,531 Unrestricted funds General Restricted funds Total 2024 Donations Legacies Gift aid 3,920 50,000 367 17,388 21,308 50,000 367 54,287 17,388 71,675 4 Income from other trading activities Unrestricted funds General Total 2025 Home Help 436,588 436.588 436,588 436,588 Unrestricted fund5 General Total 2024 Home Help 339,872 339,872 339,872 339,872 22

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 5 Investment income Unrestricted funds General Restricted funds Total 2025 Interest receivable on bank deposits 29.354 8,041 37,395 29,354 8,041 37,395 Unrestricted funds General Restricted funds Total 2024 Interest receivable on bank deposits 25,933 6,596 32,529 25,933 6,596 32,529 6 Income from charitable activities Unrestricted funds General Restricted funds Total 2025 Loca l a uthority contracts Handyperson scheme Grants other 137,467 145,714 33,384 137,467 145,714 211,948 178,564 Total for 2025 316,565 178,564 495,129 Unrestricted funds General Restricted funds Total 2024 Local authority contracts Handyperson scheme Grants other 173,288 89.050 39.500 173,288 89,050 176,442 136,942 Total for 2024 301,838 136,942 438,780 23

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Grant income is analysed as: 2025 2024 Bright days Eric Wright Warmer homes Headley Trust National Lottery Fund RC North West Region Big Lottery NHS Stockport The Rothesay Foundation Parkinsons 6,153 25,650 33,384 15,000 16,250 31,253 39,500 30,000 16,669 6,000 18,170 18,600 83,689 36,096 1,017 7.459 3.500 Garfield Weston Manchester Camerata 211,948 176,442 7 Other income Unrestricted funds General Total 2025 Other income 18.874 18,874 Unrestrirted funds General Restricted funds Total 2024 Other income 34.093 817 34,910 Other income items over £1,000: 2025 2024 Partner payment Age UK Age UK Cost of living response fund Age UK Northwest regional meetings Bright days income VCFSE leadership group Items under £1,000 7,500 10,000 12,540 5,000 4.206 2,500 5,000 3,874 3,164 18,874 34,910 24

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 8 Expenditure on charitable activities Unrestricted funds General Restricted funds Total 2025 Note Charitable activities 775,565 10,031 100,183 158.683 2.900 27,470 934,248 12.931 127,653 Allocated support costs Governance costs io 10 885,779 189,053 1,074,832 Unrestricted funds General Restricted funds Total 2024 Note Charita ble activities Allocated support costs Governance costs 651.688 13,832 88.898 92,401 3,279 26,552 744,089 17,111 115,450 io io 754,418 122,232 876,650 9 Direct costs of charitable activities 2025 2024 Staff costs 738,198 37,955 4,935 563,660 40,067 5,652 51 Rent, rates and water Insurance Light and heat Telephone Postage and Stationery Sundries 6,602 20,824 40,897 38,326 22,219 534 7,609 17,093 36,402 35,443 11,119 346 Motor and travel Computer costs Repairs and maintenance Advertising and promotion Training and recruitment Consultancy Legal and professional fees Un-claimable VAT 3,711 5,420 775 4.244 3,390 937 11,5731 15,469 4,180 8,477 5,375 Depreciation 934,248 744,089 25

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 10 Analysis of governance and support costs Governance costs Allocated SUPPOrt costs Governance Costs Total activities Wages Auditors remuneration Accountancy and legal fee5 Bank charges and interest 120,093 7,560 120,093 7,560 11,288 1,643 11,288 1.643 Total for 2025 12,931 Allocated support costs 127.653 Governance costs 140,584 Total activities Wages Accountancy and legal fees Bank charges and interest 115.255 115,255 15,837 1,274 15,837 1,274 Total for 2024 17,111 115,255 132,366 11 Net incomingloutgoing resources Net loutgoingl/incoming resources for the year include.. 2025 2024 Audit fees 7,560 5,374 18,666 Depreciation of fixed assets Property rental 4,181 17,111 12 Trustees remuneration and expenses No trustees, nor any persons connected with them. have received any remuneration from the charity during the year. No trustees have received any reimbursed expenses or any other benefits from the charity during the year. 26

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 13 Staff costs The aggregate payroS1 costs were as follows- 2025 2024 Staff costs during the year were: Wages and salaries Social security costs Pension costs 799,622 37,703 20.966 636.588 25,762 16,565 858.291 678,915 The average monthly number of employees during the year was as follows= 2025 No 2024 Managerial Charitable activities 54 48 58 52 No employee received emoluments of more than £60,000 during the year. 14 Auditors, remuneration 2025 Audit of the financial statements 7,560 15 Taxation The charity is a registered charity and is therefore exempt from taxation. 27

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 16 Tangible fixed assets Electrical equipment Fixtures and fittings Motor vehicles Computer equipment Total Cost At l April 2024 Add itions 8,887 16,729 218 12,750 59,468 1,887 97,834 2,105 At 31 March 2025 8,887 16,947 12,750 61,355 99,939 Depreciation At l April 2024 Charge for the year 7,145 15,550 12.750 49,782 85,227 123 184 5,067 5,374 At 31 March 2025 7,268 15,734 12.750 54,849 90,601 Net book value At 31 March 2025 1,619 1,213 6,506 9,338 At 31 March 2024 1,742 1.179 9,686 12,607 17 Fixed asset investments Shares in group undertakings and participating interests Subsidiary undertakings Total Cost At l April 2024 At 31 March 2025 Net book value At 31 March 2025 At 31 March 2024 28

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Details of undertakings Details of the investments in which the charity holds 20% or more of the nominal value of any class of share ca pita l are as follows- Country of incorporation Proportion of voting rights and shares held Pri ncipal activity Undertaking Holding 2025 2024 Subsidiary undertakings Age UK Wigan Borough Enterprises Limited England Ordinary loo% loo% Non trading operation All the fixed asset investments are held in the UK. The Board of Trustees considers it appropriate to State the investments at cost. 18 Debtors 2025 2024 Trade debtor5 44.270 70,119 53,807 219 44,384 65,730 88,125 1,017 Due from group undertakings Prepayment5 and accrued income Other debtors 168,415 199,256 19 Cash and cash equivalents 2025 2024 Cash on hand 1,002 841,972 1,631 845,158 Cash at bank 842,974 846,789 29

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 20 Creditors: amounts falling due within one year 2025 2024 Trade creditors Othertaxation and social security Other creditors 1,477 6,285 4,982 19,701 50,927 677 1,304 10,183 25,826 44,990 Accruals Deferred income 83,372 82,980 Accrued and deferred income is comprised of several restricted funds that re13te to periods beyond the financial year end. All of the accrued and deferred income has been released to income following the financial year end. 21 Obligations under leases and hire purchase contracts The payments for the financial year with regards to operating leases amounted to £32,243 (2024- £29,805). 22 Pension and other schemes Defined contribution pension scheme The charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the charity to the scheme and amounted to £20,96612024 £16,565). Contributions totalling £4,982 {2024 £8,369) were payable to the scheme at the end of the year and are included in creditors. 30

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 23 Funds Balance at l April 2024 Balance at 31 March 2025 Incoming resources Resources expended Transfers Unrestritted funds General 555,944 824,969 1885,7791 10,287 505,421 Designated 410,000 410,000 Total unrestricted funds 965,944 824,969 76,763 51,096 83,689 {885.7791 {117,5721 10,287 40.809 151,096} 915,421 Bright Days Information and advice Steps to success 9,728 171,481} 21,936 Total Restricted funds 9,728 211,548 (189,0531 {10,2871 21,936 Total funds 975,672 1,036,517 11,074,832) 937,357 Balance at l April 2023 Balance at 31 March 2024 Incoming resources Resources expended Transfers Unrestricted funds General 524,558 756,023 (754,4181 29,783 555,946 Designated 410,000 410.000 Total unrestricted funds 934,558 756.023 78.304 65,269 18,170 (754,4181 (113,790) 29,783 35,486 (65,2691 965,946 Bright Days Information and advice Steps to success 18,442) 9,728 Total Restricted funds 161.743 (122.232) 129,7831 9,728 Total funds 934,558 917,766 (876,650} 975,674 31

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 The specific purposes for which the funds are to be applied are as follows: Restricted funds: The Eric Wri ht Charitable Trust Music in Mind- Manchester Camerata Parkinson's Ph sical Activit Grant/Garfield Weston Bright Days is a health and wellbeing programme. designed to improve lives of older people across the Borough and to foster a spirit of community by providing a diverse range of fijn activities and pursuits for the over 50's. Information and Advice- Headle Trust A e UK More Mone Foryou Rothesa Foundation Community and organisational development to provide practical sUPPOrt services to older people throughout the Borough. Ste s to Success - NHS Charities To ether The Steps to Success project aims to reduce social isolation andlor loneliness for people within Wigan Borough and by improving mental and physical health, increased happiness and wellbeing through community connections helping to reduce the impact on health and social care services. Unrestricted funds: Home Hel Service The service has a team of Home Helpers who provide cleaning, shopping and many other household tasks, subject to an initial assessment visit. an Council - Funding as a result of work with the local authority has been utilised in respect of the following projects- Information and Advice Community and organisational development to provide practic31 support services to older people throughout the Borough, funded through a contract with Social Services Department and the Citizens Advice Bureau. As mentioned above funding has also been provided by The Headley Foundation, Age UK and The Rothesay Foundation plus the National Lottery Fund RC North West Region to fund a Specialist Advisor Role. Also through Age UK in partnership with Eon-warm Homes the organisation has been able to provide benefit entitlement sessions and home energy checks. Hand person scheme To provide home safety checks and complete small jobs around the home that will enhance the quality of life of older people by improving living conditions and enabling them to access other support and services. The Handyperson service also works along with Wigan Council and Leigh Building Services. 32

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 24 Analysis of net assets between funds Total funds at 31 March 2025 Unrestricted funds General Designated Restricted funds Tangible fixed assets Fixed asset investments 9,338 9,338 Current assets 579.453 183,372) 410,000 21,936 1,011,389 183,3721 Current liabilities Total net assets 505,421 410.000 21,936 937,357 Total funds at 31 March 2024 Unrestricted funds General Designated Restricted funds Ta ngible fixed assets Fixed asset i nvestments 12,607 12,607 Current assets 626,317 182,980) 410,000 9,728 1.046,045 182,980} Current liabilities Total net assets 555.946 410,000 9,728 975,674 The Trustees have designated £410,000 {2024 - £410,000) of the unrestricted funding for future property and running costs in the case of Council funding not being renewed. This would also cover any staffing costs and funding shortfalls. 25 Related party transactions The charitable company has taken advantage of exemption, under the terms of Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland,, not to disclose related party transactions Wlth wholly owned subsidiaries within the group. 26 Parent and ultimate parent undertaking The ultimate controlling party is deemed to the the Trustees. There were 3512024- 35) members as at 31 March 2025, 30 of these were constitutional members with voting rights, the remaining 5 being associated members. 33

Company registration number: 05004789 Charity registration number: 1103022 AGE CONCERN WIGAN BOROUGH (A COMPANY LIMITED BY GUARANTEE) ANNUAL REPORT AND FINANCIAL STATEMENTS 31 MARCH 2025 Horsfield & Smith Tower House 269 Walmersley Road Bury Lancashire BL9 6NX

AGE CONCERN WIGAN BOROUGH CONTENTS Reference and Administrative Details Trustee5' Report 2to9 Statement of Trustees, Responsibilities io Independent Auditors, Report Ilto14 Statement of Financial Activities 15to16 Balance Sheet 17 Notes to the Financial Statements 18to33

AGE CONCERN WIGAN BOROUGH REFERENCE AND ADMINISTRATIVE DETAILS Chief Executive Officer Bryonie Shaw Trustees M T Hothersall FCA R Armstrong HNC Business Studies and BSC, Chairman R Williams BA Hons. French and Business Studies D Alicehajic-Becic Masterof Pharmacy, Diploma in Geriatric Medicine B Ashcroft Msc Management and HNC Social care N Turner J Bohan J Donnellan Company Secretary Bryonie Shaw Charity Registration Number 1103022 Company Registration Number 05004789 Registered Office 74-80 Hallgate Wigan WNI IHP Independent Examiner Horsfield & Smith Tower House 269 Walmersley Road Bury Lancashire BL9 6NX Solicitors: Alker Ball Healds I Part of Farleys Solicitors) Al Sovereign Busines5 Park Kings Croft Court Wigan Lancashire WNI 3AP Bankers Barclays Bank 6 Market Place Wigan Lancashire WNI IQS Santander Corporate and Commercial Banking Bridle Road Bootle Merseyside L30 3GB

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements and auditors, report of the charitable company for the year ended 31 March 2025. Aims and ob"ectives The principal activity of Age UK Wigan Borough is to encourage, promote and organise direct servlces appropriate to the needs of individual older people, or groups of older people in and around the Borough of Wigan. Our 3-year Strategy 2023-26 sets out our aims and strategic objectives for the period. An annual business plan supports our agreed budget and details the organisational priorities and actions we take to meet our objectives, manage risk and seek opportunities to meet needs and demands in the area of benefit. Age UK Wigon Borough's key organisationol prioritiesfor 2024-25 were.. We will use our status as an anchor organisation to influence services across Wigan Borough for people 50 and over, support individuals and groups of residents to influence a wide variety of loca I services and plans. During the year our Have Your Say group of customers grew to 61 membe￿, responding to consultations and requests for feedback on services locally, regionally and nationally. We have been using our social media to raise awareness about important topics and impacts to our customers, such as the Winter Fuel Allowance restrictions, recognising unpaid carers during Carers Week, and the terrible impact of loneliness and isolation. The CEO continued to be a member of the Wigan VCFSE Accord Group and supported the development of a Local Infrastructure Organisation for Wigan Borough. We continued to represent the voluntary sector in an Associate Governor role at Wigan, Wrightington and Leigh NHS Foundation Trust. We are a member of the Intervention working group: OHID and Ageing Better Project {SWAN PCNI, led by the GMCA Ageing Hub. We will identify income streams to support our existing service in a difficult funding environment, ensuring we remain efficient and offer value for money. We completed a review of our contracts and achieved significant savings in our combined insurance and central costs. We have developed our referral process for Age Co products, whereby we received a commission for those taking LIP products or services. We frequently do talks and collaborate with other organisations to enhance our visibility and ways individuals can get involved. We have successfully hosted fund raising events and inform our customers about how they can donate to the charity- We will continue to seek opportunities to enhance and deliver new services to meet local needs and demands, supporting our strategic aims and service gaps.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT We worked with Citizens Advice Wigan Borough in a successful bid to deliver welfare benefit advice. The contract for our Information and Advice Service will run for an initial 3 yea rs, with the potentia I to extend for a f urther 2 years. We have been successful in attracting add itional gra nts to run and Set up new Bright Days activities. We would like to thank the Eric Wright Charitable Trust, who have consistently supported our charity, along with Garfield Weston who also provided funding for services. We were grateful to Wigan Warriors who donated £5,000 during the year. A successful bid to NHS Charities in February 2024, enabled us to set up a new service supporting people to re-connect with their interests and communities. We have worked closely with Age UK to access additional funding for those in poverty including the Rothesay Foundation funding for the More Money For You programme and Omaze income to support activities for those suffering from social isolation. We will aim to continually improve the quality of our services, supporting staff and volunteers through change and transformation. We will work towards obtaining further quality standards including Handyperson a r)d Enquiries services. We achieved the Quality of Information and Signposting Standard for our General Enquiries service, provided in the main by a group of dedicated volunteers. We reviewed our Handypersons Service against the Foundations UK standards and plan to achieve this external standard during 2025-26. We completed a Quality of Advice audit of our Information and Advice service, confirming the high standard of advice we provide to customers needing welfare benefits support. We will improve our approach to data collection and management to demonstrate the impact our services make to local residents. We signed a new Network Partner Agreement with Age UK in January 2025 alon8 Wlth an agreed shared data set, enabling a standard collection of information to better identify the services we deliver and impacts we achieved individually and collectively as a network of Age UK partners. We completed an update of how we gather and record information for our I&A service on our CRM system, allowing us to better analysis how our service is achieving and we integrated our out of hours calls with the national charity to improve customer service. We launched a pilot exercise to review how we end the majority of our zero-hour contracts for the Home Help service, the pilot will report to Trustees later in 2025. Public benefit The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales. Achievements and erformance Age UK Wigan Borough has seen a further 8% increase in the number of people we supported during the year, this is following a 13Yo increase in the previous year. Our customers ranged from the most frail and vulnerable and those affected by poverty, to those who wanted to boost their health and well-being by getting involved in activities. During 2024-25 our support provided a lifeline and often customers told u5 our involvement made a dramatic difference to their quality of life. with 99.3Yo telling us they are satisfied with the services they received.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT We ask our customers for feedback on the impact we have made in their lives. This confirms, as a result of contacting Age UK Wigan Borough and receiving one of our services, nearly 50Yo of people feel less lonely, over 60Yo of people are more positive, over 70Yo feel safer at home and over 85Yo find it easierto manage around the house. Our Information and Advice {I&A) have worked hard to support those in struggling with poverty and in financial need. We saw a big impact and demand from residents negatively impacted as a result of the government's decision to withdraw the Winter Fuel Allowance, for those not in receipt of Pension Credit. Our Support at Home services also saw increases in demand, no doubt related to Wigan Borough having one of the largest growing older populations in Greater Manchester. We have been successful in accessing external grant funding to increase capacity for our I&A Team. A total of £260,479 Igrants,legacy,donations) of additional funding was secured into Wigan Borough from external sources during the year. Trustees are investing in a growth plan for the Home Help service with the aim of meeting the on-going and increasing demand we are experiencing. Trustees were delighted to retain our Charity Quality standard in the year, following an external audit process, which highlighted a number of areas of good practice, including how we recognise and value our volunteers. Chargedfor services and products Our Home Help service has continued to be in demand and we surpassed our119,5CMJI annual target, achieving the delivery of over 20,000 hours of support. We have maintained a stable staff team of around 35 team members seeing turnover rates reduce as we implement new approaches to update the service. Following the approval of a 3-year growth plan the team restructured in the year and a plan put in place to transition to fixed hour permanent contracts to our Home Help staff, creating greater employment stability. Our Handyperson service has also seen increased demand and we completed over 3,600 jobs lan increase of over 33% on the previous year} for nearly 2,000 customers. We continue to see the age of our customer base increase for this service, 19Yo of customers were aged 85 and above, with 360/0 being 75 to 85 la total of 55Yo, up 3Yo on the previous year). The impact of the cost-of-living crises lingered throughout the year and against this backdrop, we saw demand steadily increase and we reviewed our charges to ensure we remain competitive, whilst meeting our whole service delivery costs. Feedback from customers highlight they face a range of issues and challenges for which they would value additional support. Demands throughout the year have included requests for minor and major adaptations to people's homes and we have developed our referral process to Age Co. (owned by Age UKI to help meet these needs. We continue to look for opportunities to develop and grow our charged for activities, generating valuable income for the organisation as well as delivering vital support to enable local older people to remain at home and live independently. We will continue to explore the possibilities of extending our services into the future. Where customer5 have need of our charged services but have financial concerns, we are able to refer them to our free to Use Information and Advice team. The team has been successful in supporting customers to access additional benefits they are entitled to, providing the ability to pay for much needed services, helping them remain independent at home. We are proud our home help and handyperson services provide a much-needed resource to local older people. Our team are dedicated to going the extra mile and the feedback we receive confirms this, of those responding 99Yo of customers said the service was excellent or very good.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Information & Advice We worked with Citizens Advice Wigan Borough to successfully complete a bid for the provision of welfare benefits, information and debt advice tendered by Wigan Council, starting 1.4.24 for 3 years (plus 2 additional yearsl. However. the funding environment remains challenging as contract values have stagnated, whilst demand has increased. Against this backdrop we were able to attract funding from The Rothesay Foundation and the Headley Trust to enable us to help nearly 1,600 people, ra ising a total of £2. 18 mi Ilion additional income for local resident5. An overwhelming 99Yts of people contacting the team said the service was excellent or very good. The qu31ity of our services are our priority and we were delighted to retain the Advice Quality Standard IAQSI. The quality standard and assessment methods ensure that customers seeking advice receive accurate, complete and timely advice, and that they are able to obtain this advice from us as we are able to act independently and in their 501e interests. This free to Use service also SUPPOrts our general enquiries telephone number, staffed by volunteers. Our volunteers provide invaluable support to our Charity and older people across Wigan Borough, who call us with a wide range of queries. Bright Doys & Steps to Succe55 Programme5 Our programme is supported by both staff and volunteers and activities range in size from 15 to So people attending. Our most popular group is the Silver Choir, where we regularly See 40-50 members join our choirmaster, from the Wigan music service. singing a wide variety of musical styles. Durning the year we entered into a new project, Music in Mind, with Manchester Camerata supporting those with dementia. We continued to provide some telephone and online activities for those residents who still find it difficult to get out. The Bright Days Team support our Have Your Say group, which increased to 61 people who provide their views on a range of surveys and consultation5 for local, regional and national services. We have been asked to gather views on a number of Greater Manchester tOPlCs as well as those local to Wigan Borough to help improve and develop service5 to meet the needs of residents. The Steps to Success programme launched in February 2024. it's a 2-year NHS Charities funded project that provides a tailored action plan with individuals for up to 6 weeks. We work with Groundwork CLM to deliver the project to adults of all ages, we focus support those aged 50 plus. Actions primarily focus on re-connecting people with their interests, group5 and communities, Wlth the aim of building confidence, tackling isolation and loneliness and improving both physical and mental health wellbeing. Impact of the project has been extremely positive for those being supported and we have seen a self-reported red uction in those using NHS services for non-clinical contacts142Y.l. Of those involved in the project over 85% have told us being part of the project has significantly improved their outlook and for 70Yo they have become more active. We monitor if people maintained the changes in their behaviour and again we are seeing 78Yo {from 80% of the total cohort) report that they are continuing with the changes we supported13 months after support finishedl-

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Structure overnance and mana ement Nature of governing document The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006. The charity is also registered with the Charity Commission. Organisational strurture Age UK Wigan Borough is an anchor charity for people over fifty across our Borough, we provide opportunities for local residents to advocate and influence to ensure needs are respected and understood locally. Bryonie Shaw, The Chief Executive, is a member of the Wigan Borough Voluntary Sector Accord Group and represents the Voluntary Sector as a Governor at Wrightington, Wigan & Leigh Hospita l Trust. Age UK Wigan Borough has also entered into a Greater Manchester Age UK Collective. While each orga nisation remains locally governed, place-based, a nd independently com missioned, the Collective of Greater Manchester Age UK partners enables us to align more closely on shared priorities, strengthen our regional voice, and work more efficiently with system partners to improve outcomes for older people. At the end of March 2025 we had an average of 58 staff members. We focussed on staff development by providing training for our staff from external organisations. Additionally, we prioritised staff welfare and support by investing in the health benefit programme Medicash which features an Employee Assistance Programme and extensive savings and cashback options for medical treatments. We saw an increase to 33 volunteers in the year supporting our services, our 8 Trustees also provide their time freely. Some of our volunteers this year participated in fundraising and promotional events to let residents know about our services. Recruitment and appointment of trustees Trustees are recruited based on a skills based process, expertise and commitment to the charity's mission and values. A structured induction program ensures Trustees understand their legal and operational responsibilities. Risk management Trustees are responsible for the overseeing of the risks faced by the Cha rity, deta iled considerations of risk are delegated to the CEO and Senior Management. Risks are identified, assessed and controls established throughout the year, in line with our agreed policy. A formal review of the charity's risk management processes is undertaken on an annual basis. Relationship with related parties The charity's wholly owned subsidiary, Age UK Wigan Borough Enterprises Limited, has not carried out any trading activities in the year. There are well established relationships with the local authority, Wigan Borough Clinical Commissioning Group, other NHS trusts, and local third sector organisations.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Fi nancial review In the year to 31 March 2025 the Charity reported a deficit of £38,315 from an income of £ 1,036,517. The deficit on unrestricted funds is made up primarily of designated funds which Trustees have agreed to use to support our unfunded core costs. Policy on reserves The organisation holds sufficient reserves to be able to manage reduced income streams, 35 well as ensuring that it retains sufficient designated reserves for any liabilities arising from building lease costs and staff costs. The value of the designated funds within unrestricted funds stand at £410,000 as at 31 March 2025 {2024- £410,000). Reserves and Finoncial Heulth Trustees agreed to utilise proportion of reserves for a growth plan for the Home Help service, aware that transformation can negatively impact on the service and costs. Trustees also agreed to use reserves for Bright Days, should additional funding not be forthcoming in year. As we made a similar small surplus in the previous year, our overall reserves have remained the same. Plans for future eriods The proposed budget for next year reflects our vision for Age UK Wigan Borough and aligns with our one-year business plan. This plan forms part of our broader three-year corporate strategy for 2023-2026, which outlines the long-term objectives of our charity- We have carefully considered the key themes and actions required for the coming year to support the achievement of these goals, as detailed in our priorities below. We remain committed to building strong relationships with local decision-makers and fostering cross-sector partnerships to create opportunities that shape services for people aged 50 and over across Wigan Borough. At the heart of our organisation are our dedicated staff and volunteers, and we are devoted to maintaining a positive culture of health and well-being in the workplace-an ethos that underpins all our service delivery. During 2024 we collaborated with the national Age UK network to implement the new Network Agreement and Strategy, Our Shared Future. This initiative will bring fresh approaches to service delivery, ensuring that the needs of older people remain at the core of everything we do. Age UK Wigan Borough will strive to- Be the first point of contact for older people. Deliver services that are both person-centred and meet the needs of older people. Tackle loneliness and isolation within our community- Key prioritiesfor 2025/26.. We have identified the following priorities for the year ahead- l. Leverage our role a5 an anchor organisation to advocate for and influence services across Wigan Borough for people aged 50+. We aim to empower residents and groups to shape local service5 and plans. 2. Secure sustainable income streams to support our existing services in a challenging funding environment while maintaining efficiency and value for money.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT 3. Seek opportunities to expand and innovate our services to address local needs, align with our strategic goals, and close service gaps. 4. Contijiually improve the quality of our services for people aged 50+, supporting our staff and volunteers through periods of change and transformation. 5. Enhance our data collection and management processes to clearly demonstrate the positive impact our services have on local residents. 6. Strengthen collaboration with other voluntary sector organisations in Wigan Borough, as well as Age UK groups in Greater Manchester and the national charity, to better address and highlight loca I needs. Trustees and officers The trustees and officer5 serving during the year and since the year end were as follows- Trustees.. M T Hothersall FCA R Armstrong HNC Business Studies and BSC, Chairman R Williams BA Hons, French and Business Studies D Alicehajic-Becic Ma5terof Pharmacy, Diploma in Geriatric Medicine B Ashcroft Msc Management and HNC Social care N Turner J Bohan (appointed 27 June 20241 J Donnellan (appointed 21 November 20241 Financial instruments Objectives and policies The cha rity's activities expose it to a number of financial risks including cred it risk, cash flow risk and liquidity risk. The use of financial derivatives is governed by the charity'5 policies approved by the board of trustees, which provide written principles on the use of financial derivatives to manage these risks. The charity does not use derivative financial instruments for speculative purposes. Cashflow risk The Charity relies on grants and public donations to enable it to provide funds for the projects currently being financed. Changes to these funding streams can affect the charity's cashflow and ability to continue to offer these services.

AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Credit risk The charity's principal financial assets are bank balances and cash. trade and other receivables, a nd investments. The charity's credit risk is primarily attributable to its trade receivables. The amounts presented in the balance sheet are net of allowances for doubtful receivables. An allowance for impairment is made where there is an identified loss event which, based on previous experience, is evidence of a reduction in the recoverability of the cash flows. The credit risk on liquid funds is limited because the counterparties are banks with high credit-ratings assigned by international credit-rating agencie5. The charity has no significant concentration of credit risk, with exposure spread over a large number of counterparties and customers. Liquidity risk I n order to ma intain liquidity to ensure that sufficient funds are available for ongoing operations and future developments, the charity uses a mixture of long-term and short-term debt finance. Disclosure of information to auditor Each trustee has taken steps that they ought to have taken as a trustee in order to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that information. The trustees confirm that there is no relevant information that they know of and of which they know the auditor is unaware. The annual report was approved by the trustees of the charity on 2 October 2025 and signed on its behalf by- R Armstrong HNC B Trustee siness S udies and Bsc

AGE CONCERN WIGAN BOROUGH STATEMENT OF TRUSTEES, RESPONSIBILITIES The trustees Iwho are also the directors of Age Concern Wigan Borough for the purposes of company law} are responsible for preparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satlsfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including its income and expenditure, of the charitable company for that period. In preparing these financial statements. the trustees are required to: select suitable accounting policies and apply them consistently- observe the method5 and principles in the Charities SORP; make judgements and estimates that are reasonable and prudent- state whether applicable accounting standard5, comprising FRS 102 have been followed, subject to any material departures disclosed and explained in the financial statements. and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the cha rita ble company will continue in business. The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are a150 responsible for safeguarding the a55et5 of the charitable company and hence for taking reasonable steps for the prevention a nd detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the corporate and financial information i ncluded on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Approved by the trustees of the charity on 2 October 2025 and signed on its behalf by: R Armstrong HNC Busi Trustee s Studi and Bsc io

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH Opinion We have audited the financial statements of Age Concern Wigan Borough (the 'charity'l for the year ended 31 March 2025, which comprise the Statement of Financial Activities, Balance Sheet, and Notes to the Financial Statements. including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and applicable law (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements: give a true and fair view of the state of the charity's affairs as at 31 March 2025 and of its incoming resources and application of resouros, including its income and expenditure, for the year then ended.. have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice- and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK} IISAS IUKII and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the a udit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis forour opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to contlnue as a going concern for a period of at least twelve months from when the original fina ncial statements were authorised for issue. Our responsibilities and the responsibilities of the trustees With respect to going concern are described in the relevant sections of this report. Other information The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. li

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORTTO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we ère required to determine whether there is a material misstatement in the financial statement5 or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinion on other matter prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Trustees, Report for the financial year for which the financial statements are prepared is consistent with the financial statements; and the Trustees, Report has been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exception In the light of our knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees, Report. We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in ouropinion: adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us- or the financial statements are not in agreement with the accounting records and returns; or certain disclosures of trustees remuneration specified by law are not made; or we have not received all the information and explanations we require for our audit. the directors were not entitled to prepare the financial statements in accordance with the Small companies regime and take advantage of the small companies, exemptions in preparing the directors, report and from the requirement to prepare a strategic report. Responsibilities of trustees As explained more fully in the Statement of Trustees, Responsibilities (set out on page 10), the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In prepa ring the financia I statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing. as applioble, matters related to going concern and using the goi ng concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so. 12

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH Auditor responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to Issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatement5 can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. The extent to which our procedures a￿ capable of deterting irregularities, including fraud I rregularities, including fraud, are instances of non-compliance with laws a nd regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedure5 are capable of detecting irregularities, including fraud is detailed below: We considered the nature of the charity and its control environment and reviewed the documentation of the charit¢s policies and procedures relating to fraud and compliance with laws and regulations. We also enquired of management about their own identification and assessment of the risks of irregularities. We obtained an understanding of the legal and regulatory frameworks that the charity and subsidiary operate in and identified the key laws and regulations that.. had a direct effect on the determination of material amounts and disclosure5 in the financial statements. These included UK Companies Act. Charities Act, and do not have a direct effect on the financial statements but compliance with which may be fundamental to the ability to operate or to avoid a material penalty. We ensured that the engagement team collectively had the appropriate competence, capabilities a nd skills to identify or recognise non-compliance with applicable laws and regulations. We discussed among the audit engagement team regarding the opportunities and incentives that may exist within the organisation for fraud and how and where fraud might occur in the financial statements. In common with all audits under ISAS {UKI, we are also required to perform specific procedures to respond to the risk of management override. In addressing the risk of fraud through management override of controls. we tested the appropriateness of journal entries and other adjustments,. assessed whetherthe judgements made in making accounting estitnates are indicative of a potential bias- a nd evaluated the business rationale of any significant transactions that are unusual or outside the normal course of business. In addition to the above, our procedures to respond to the risks identified included the following.. agreeing financial statement disclosures to 5UPPOrting documentation- performing analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud- enquiring of management concerning actual and potential litigation and claims, and instances of non-compliance with13ws and regulations,. and reading minutes of meetings of those charged with governance. 13

AGE CONCERN WIGAN BOROUGH INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN WIGAN BOROUGH Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements. as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, om i5sion or misrepresentation. A further description of our responsibilities is available on the Financial Reporting Counci I's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report. Use of our report This report is made solely to the charitable company's trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's trustees those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its trustees as a body, for our audit work, for this report. or for the opinions we have formed. Peter G Nicol BEM Bsc FCA (Senior Statutory Auditor) For and on behalf of Horsfield & Smith, Statutory Auditor Tower House 269 Walmersley Road Bury Lancashire BL9 6NX 2 October 2025 14

AGE CONCERN WIGAN BOROUGH STATEMENT OF FINANCIAL AcfiviTIES YEAR ENDED 31 MARCH 2025 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES) Unrestricted funds Restricted funds Total 2025 Note Income and Endowments from: Donations and legacies Charitable activities 23,588 316.565 436,588 29.354 18,874 24,943 178,564 48,531 495,129 436,588 37.395 18,874 Other tradi ng activities Investment income 8,041 Other income Total income 824,969 211,548 1,036,517 Expenditure on: Charita ble activities {885,779) 1189,0531 {1,074,832) Total expenditure (885,779) 1189,0531 {1,074,8321 Net lexpenditurel/income Transfers between funds (60,810) 10,287 22,495 110,2871 138,3151 Net movement in funds (50,523) 12,208 {38,3151 Reconciliation of funds Total funds brought forward 965,944 9,728 975,672 Total funds carried forward 23 915,421 21,936 937,357 15

AGE CONCERN WIGAN BOROUGH STATEMENT OF FINANCIAL AcfiviTIES YEAR ENDED 31 MARCH 2025 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES) Unrestricted funds Restricted funds Total 2024 Note Income and Endowments from: Donations and legacies Charitable activities Other trading activities Investment income Other income 54,287 301,838 339.872 25,933 34.093 17,388 136,942 71,675 438,780 339,872 32,529 34,910 6,596 817 Total income 756,023 161,743 917,766 Expenditure on: Charitable activities (754,418) {122,232) 1876,6501 Total expenditure (754,4181 1122,2321 1875,650) Net income 1,605 29.783 39,511 {29,7831 Transfers between funds 41,116 Net movement in funds 31,388 9,728 41,116 Reconciliation of funds Total funds brought forward 934,558 934,558 Total funds carried forward 23 965.946 9,728 975,674 All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2024 is shown in note 23. 16

AGE CONCERN WIGAN BOROUGH BALANCE SHEET AS AT 31 MARCH 2025 (REGISTRATION NUMBER: 05004789) 2025 2024 Note Fixed assets Ta ngible assets Investments 16 9,338 12,607 17 9.340 12,609 Current assets Debtors 18 168,415 842,974 Cash at bank and in hand 199,256 846,789 19 1,011,389 1,046,045 Creditors: Amounts falling due within one year Net current assets 20 183,3721 182.9801 928,017 963.065 Net assets 937,357 975,674 Funds of the charity: Restricted income funds Restricted f unds 21,936 9,728 Unrestricted income funds Unrestricted funds 915,421 965,946 Total funds 23 937,357 975,674 For the financial year ending 31 March 2025 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. Directors, responsibilities= The members have not required the charity to obtain an audit of it5 accounts for the year in question in accordance with section 476- and The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts. The financial statements on pages 15 to 33 were approved by the trustees, and authorised for issue on 2 October 2025 and signed on their behalf by: R Armstrong HNC 8usi Trustee ies and BSC 17

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 I Charity status The charity is limited by guarantee, incorporated in , and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation. The address of it5 registered office is-. 74-80 Hallgate Wigan WNI IHP 2 Accounting policies Summary of significant accounting policies and key accounting estimates The principa l accounting policies applied in the prepa ration of these financial statements are set out below. These policies have been consistently applied to a51 the years presented, unless otherwise stated. Statement of compliance The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFR5 10211 {issued in October 20191 (Charities SORP IFRS 10211, the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) and the Companies Act 2006. Basis of preparation Age Concern Wigan Borough meets the definition of a public benefit entity under FRS 102. Assets and lia billties are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes. Going concern The trustees consider that there are no fflaterial uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity. Exemption from preparing a cash flow statement The charity opted to early adopt Bulletin I published on 2 February 2016 and have therefore not included a cash flow statement in these financial statement5. Exemption from preparing group accounts The financial statements contain information about Age Concern Wigan Borough as an individual company and do not contain consolidated financial information as the parent of a group. The charity is exempt under Section 399{2AI of the Companies Act 2006 from the requirement to prepare consolidated financial statements. 18

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Income and endowments All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably. Income from government and other grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grant have been met. it is probably that the income will be received and the amount can be measured reliably. For legacies, entitlement is taken as the earlier of the date on which either.. the charity is aware that probate has been granted. the estate has been finalised and notification has been made by executorls} of the Trust that a distribution will be made. or when a distribution is received from the estate, receipt of a legacy, in whole or in part. is only considered probable when the amount can be measured reliably and the charity has been notified of the executor's intention to make a distribution. Income received in advance of a provision of other specified service is deferred until the criteria for income recognition are met. The sales of services for the Handyperson service5, which exclude Value Added Tax are included in Local Authority contract income and are unrestricted. This is made up of a monthly grant, recognised as the other charitable grants are. and individual invoiced jobs which are recognised on completion. Home Help income is classed as unrestricted trdding income and is recognised when a job 15 completed. Investment income Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity. this is normally upon notification of the interest pa id or payable by the bank. Expenditure Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation com mitting the charity to that expenditure, it is probable that a transfer of economic benef its will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been a Ilocated to activities on a basis consistent with the use of resources. Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred. Support costs Support costs are those functiorTrs that assist the work of the charity but do not directly undertake charitable activities. Support Costs include office costs. finance, personnel, payroll and governance costs which support the charity activities. These costs are split between central staff costs and central office costs and are split on a percentage basis per project. 19

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Taxation The charity is exempt from corporation tax on its charitable activities. Tangible fixed assets Tangible fixed assets are included at cost or valuation less depreciation and impairment Depreciation and amortisation Depreciation is provided at the following rates in order to write off the cost less estimated resid ua I value of each asset over its estimated useful life. Asset class Electrical equipment Fixtures and fittings Motor vehicles Computer equipment Depreciation method and rate 20% on cost 12.5% on cost 33% on cost 20- 33% on cost Impairrnent of fixed assets At each reporting date assets are reviewed to determine whether there is any indication that those assets have suffered an impairment loss. If there is an indication of possible impairment, the recoverable amount of any affected asset is estimated and compared with its carrying amount. If the estimated recoverable amount is lower, the carrying amount is reduced to its estimated recoverable amount, and an impairment loss is recognised immediately in the profit and loss. Where an impairment loss subsequently reverses, the carrying amount of each asset is increased to the revised estimate of its recoverable amount, to the extent that the increased carrying amount does not exceed the carrying amount that would have been determined (net of depreciation) had no impairment loss been recognised for the asset in piior years. A reversal of an impairment loss is recognised as income immediately. Fixed asset investments Fixed asset investments are stated at cost less impairment, in accordance with paragraph 10.53 of the Charities SORP (FR5 102). Cash and cash equivalents Cash at bank and in hand includes cash and short term highly liquid deposits. Operating leases The cha rity classifies the lease of equipment as operating leases- the title of the equipment rema ins with the lessor. Rental charges are charged on a straight line basis over the term of the lease. 20

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Fund structure Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrlctions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial statements. Pensions and other p05t retirement obligations The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activitie5 in the period to which they relate. Financial instruments Classification Short term financial lia bilities, including trade and other creditors, any overdrafts and related party loans, are measured at transaction price. Financial liabilities that have no stated interest rate and are payable within one year shall be measured at the undiscounted amount due. Trade and other debtors and prepayments are initially recognised at the transaction price and thereafter stated at amortised cost using the effective interest method, less impairment losses for bad and doubtful debts except where the effect of discounting would be immaterial. In such cases, the receivables are stated at cost less impairment losses for bad and doubtful debts. 21

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 3 Income from donations and legacies Unrestricted funds General Restricted funds Total 2025 Donations 1,035 22,299 254 24,943 Legacies Gift aid 25,978 22,299 254 23,588 24,943 48,531 Unrestricted funds General Restricted funds Total 2024 Donations Legacies Gift aid 3,920 50,000 367 17,388 21,308 50,000 367 54,287 17,388 71,675 4 Income from other trading activities Unrestricted funds General Total 2025 Home Help 436,588 436.588 436,588 436,588 Unrestricted fund5 General Total 2024 Home Help 339,872 339,872 339,872 339,872 22

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 5 Investment income Unrestricted funds General Restricted funds Total 2025 Interest receivable on bank deposits 29.354 8,041 37,395 29,354 8,041 37,395 Unrestricted funds General Restricted funds Total 2024 Interest receivable on bank deposits 25,933 6,596 32,529 25,933 6,596 32,529 6 Income from charitable activities Unrestricted funds General Restricted funds Total 2025 Loca l a uthority contracts Handyperson scheme Grants other 137,467 145,714 33,384 137,467 145,714 211,948 178,564 Total for 2025 316,565 178,564 495,129 Unrestricted funds General Restricted funds Total 2024 Local authority contracts Handyperson scheme Grants other 173,288 89.050 39.500 173,288 89,050 176,442 136,942 Total for 2024 301,838 136,942 438,780 23

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Grant income is analysed as: 2025 2024 Bright days Eric Wright Warmer homes Headley Trust National Lottery Fund RC North West Region Big Lottery NHS Stockport The Rothesay Foundation Parkinsons 6,153 25,650 33,384 15,000 16,250 31,253 39,500 30,000 16,669 6,000 18,170 18,600 83,689 36,096 1,017 7.459 3.500 Garfield Weston Manchester Camerata 211,948 176,442 7 Other income Unrestricted funds General Total 2025 Other income 18.874 18,874 Unrestrirted funds General Restricted funds Total 2024 Other income 34.093 817 34,910 Other income items over £1,000: 2025 2024 Partner payment Age UK Age UK Cost of living response fund Age UK Northwest regional meetings Bright days income VCFSE leadership group Items under £1,000 7,500 10,000 12,540 5,000 4.206 2,500 5,000 3,874 3,164 18,874 34,910 24

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 8 Expenditure on charitable activities Unrestricted funds General Restricted funds Total 2025 Note Charitable activities 775,565 10,031 100,183 158.683 2.900 27,470 934,248 12.931 127,653 Allocated support costs Governance costs io 10 885,779 189,053 1,074,832 Unrestricted funds General Restricted funds Total 2024 Note Charita ble activities Allocated support costs Governance costs 651.688 13,832 88.898 92,401 3,279 26,552 744,089 17,111 115,450 io io 754,418 122,232 876,650 9 Direct costs of charitable activities 2025 2024 Staff costs 738,198 37,955 4,935 563,660 40,067 5,652 51 Rent, rates and water Insurance Light and heat Telephone Postage and Stationery Sundries 6,602 20,824 40,897 38,326 22,219 534 7,609 17,093 36,402 35,443 11,119 346 Motor and travel Computer costs Repairs and maintenance Advertising and promotion Training and recruitment Consultancy Legal and professional fees Un-claimable VAT 3,711 5,420 775 4.244 3,390 937 11,5731 15,469 4,180 8,477 5,375 Depreciation 934,248 744,089 25

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 10 Analysis of governance and support costs Governance costs Allocated SUPPOrt costs Governance Costs Total activities Wages Auditors remuneration Accountancy and legal fee5 Bank charges and interest 120,093 7,560 120,093 7,560 11,288 1,643 11,288 1.643 Total for 2025 12,931 Allocated support costs 127.653 Governance costs 140,584 Total activities Wages Accountancy and legal fees Bank charges and interest 115.255 115,255 15,837 1,274 15,837 1,274 Total for 2024 17,111 115,255 132,366 11 Net incomingloutgoing resources Net loutgoingl/incoming resources for the year include.. 2025 2024 Audit fees 7,560 5,374 18,666 Depreciation of fixed assets Property rental 4,181 17,111 12 Trustees remuneration and expenses No trustees, nor any persons connected with them. have received any remuneration from the charity during the year. No trustees have received any reimbursed expenses or any other benefits from the charity during the year. 26

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 13 Staff costs The aggregate payroS1 costs were as follows- 2025 2024 Staff costs during the year were: Wages and salaries Social security costs Pension costs 799,622 37,703 20.966 636.588 25,762 16,565 858.291 678,915 The average monthly number of employees during the year was as follows= 2025 No 2024 Managerial Charitable activities 54 48 58 52 No employee received emoluments of more than £60,000 during the year. 14 Auditors, remuneration 2025 Audit of the financial statements 7,560 15 Taxation The charity is a registered charity and is therefore exempt from taxation. 27

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 16 Tangible fixed assets Electrical equipment Fixtures and fittings Motor vehicles Computer equipment Total Cost At l April 2024 Add itions 8,887 16,729 218 12,750 59,468 1,887 97,834 2,105 At 31 March 2025 8,887 16,947 12,750 61,355 99,939 Depreciation At l April 2024 Charge for the year 7,145 15,550 12.750 49,782 85,227 123 184 5,067 5,374 At 31 March 2025 7,268 15,734 12.750 54,849 90,601 Net book value At 31 March 2025 1,619 1,213 6,506 9,338 At 31 March 2024 1,742 1.179 9,686 12,607 17 Fixed asset investments Shares in group undertakings and participating interests Subsidiary undertakings Total Cost At l April 2024 At 31 March 2025 Net book value At 31 March 2025 At 31 March 2024 28

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Details of undertakings Details of the investments in which the charity holds 20% or more of the nominal value of any class of share ca pita l are as follows- Country of incorporation Proportion of voting rights and shares held Pri ncipal activity Undertaking Holding 2025 2024 Subsidiary undertakings Age UK Wigan Borough Enterprises Limited England Ordinary loo% loo% Non trading operation All the fixed asset investments are held in the UK. The Board of Trustees considers it appropriate to State the investments at cost. 18 Debtors 2025 2024 Trade debtor5 44.270 70,119 53,807 219 44,384 65,730 88,125 1,017 Due from group undertakings Prepayment5 and accrued income Other debtors 168,415 199,256 19 Cash and cash equivalents 2025 2024 Cash on hand 1,002 841,972 1,631 845,158 Cash at bank 842,974 846,789 29

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 20 Creditors: amounts falling due within one year 2025 2024 Trade creditors Othertaxation and social security Other creditors 1,477 6,285 4,982 19,701 50,927 677 1,304 10,183 25,826 44,990 Accruals Deferred income 83,372 82,980 Accrued and deferred income is comprised of several restricted funds that re13te to periods beyond the financial year end. All of the accrued and deferred income has been released to income following the financial year end. 21 Obligations under leases and hire purchase contracts The payments for the financial year with regards to operating leases amounted to £32,243 (2024- £29,805). 22 Pension and other schemes Defined contribution pension scheme The charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the charity to the scheme and amounted to £20,96612024 £16,565). Contributions totalling £4,982 {2024 £8,369) were payable to the scheme at the end of the year and are included in creditors. 30

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 23 Funds Balance at l April 2024 Balance at 31 March 2025 Incoming resources Resources expended Transfers Unrestritted funds General 555,944 824,969 1885,7791 10,287 505,421 Designated 410,000 410,000 Total unrestricted funds 965,944 824,969 76,763 51,096 83,689 {885.7791 {117,5721 10,287 40.809 151,096} 915,421 Bright Days Information and advice Steps to success 9,728 171,481} 21,936 Total Restricted funds 9,728 211,548 (189,0531 {10,2871 21,936 Total funds 975,672 1,036,517 11,074,832) 937,357 Balance at l April 2023 Balance at 31 March 2024 Incoming resources Resources expended Transfers Unrestricted funds General 524,558 756,023 (754,4181 29,783 555,946 Designated 410,000 410.000 Total unrestricted funds 934,558 756.023 78.304 65,269 18,170 (754,4181 (113,790) 29,783 35,486 (65,2691 965,946 Bright Days Information and advice Steps to success 18,442) 9,728 Total Restricted funds 161.743 (122.232) 129,7831 9,728 Total funds 934,558 917,766 (876,650} 975,674 31

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 The specific purposes for which the funds are to be applied are as follows: Restricted funds: The Eric Wri ht Charitable Trust Music in Mind- Manchester Camerata Parkinson's Ph sical Activit Grant/Garfield Weston Bright Days is a health and wellbeing programme. designed to improve lives of older people across the Borough and to foster a spirit of community by providing a diverse range of fijn activities and pursuits for the over 50's. Information and Advice- Headle Trust A e UK More Mone Foryou Rothesa Foundation Community and organisational development to provide practical sUPPOrt services to older people throughout the Borough. Ste s to Success - NHS Charities To ether The Steps to Success project aims to reduce social isolation andlor loneliness for people within Wigan Borough and by improving mental and physical health, increased happiness and wellbeing through community connections helping to reduce the impact on health and social care services. Unrestricted funds: Home Hel Service The service has a team of Home Helpers who provide cleaning, shopping and many other household tasks, subject to an initial assessment visit. an Council - Funding as a result of work with the local authority has been utilised in respect of the following projects- Information and Advice Community and organisational development to provide practic31 support services to older people throughout the Borough, funded through a contract with Social Services Department and the Citizens Advice Bureau. As mentioned above funding has also been provided by The Headley Foundation, Age UK and The Rothesay Foundation plus the National Lottery Fund RC North West Region to fund a Specialist Advisor Role. Also through Age UK in partnership with Eon-warm Homes the organisation has been able to provide benefit entitlement sessions and home energy checks. Hand person scheme To provide home safety checks and complete small jobs around the home that will enhance the quality of life of older people by improving living conditions and enabling them to access other support and services. The Handyperson service also works along with Wigan Council and Leigh Building Services. 32

AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 24 Analysis of net assets between funds Total funds at 31 March 2025 Unrestricted funds General Designated Restricted funds Tangible fixed assets Fixed asset investments 9,338 9,338 Current assets 579.453 183,372) 410,000 21,936 1,011,389 183,3721 Current liabilities Total net assets 505,421 410.000 21,936 937,357 Total funds at 31 March 2024 Unrestricted funds General Designated Restricted funds Ta ngible fixed assets Fixed asset i nvestments 12,607 12,607 Current assets 626,317 182,980) 410,000 9,728 1.046,045 182,980} Current liabilities Total net assets 555.946 410,000 9,728 975,674 The Trustees have designated £410,000 {2024 - £410,000) of the unrestricted funding for future property and running costs in the case of Council funding not being renewed. This would also cover any staffing costs and funding shortfalls. 25 Related party transactions The charitable company has taken advantage of exemption, under the terms of Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland,, not to disclose related party transactions Wlth wholly owned subsidiaries within the group. 26 Parent and ultimate parent undertaking The ultimate controlling party is deemed to the the Trustees. There were 3512024- 35) members as at 31 March 2025, 30 of these were constitutional members with voting rights, the remaining 5 being associated members. 33