Company registration number: 05004789 Charity registration number: 1103022 AGE CONCERN WIGAN BOROUGH (A COMPANY LIMITED BY GUARANTEE) ANNUAL REPORT AND FINANCIAL STATEMENTS 31 MARCH 2024 Horsfield & Smith Tower House 269 Walmersley Road Bury Lancashire BL9 6NX
AGE CONCERN WIGAN BOROUGH CONTENTS Reference and Administrative Details Trustees, Report 2to12 Statement of Trustees, Responsibilities 13 Independent Examiner's Report 14to15 Statement of Financial Activities 16to17 Balance Sheet 18to19 Notes to the Financial Statements 20to39
AGE CONCERN WIGAN BOROUGH REFERENCE AND ADMINISTRATIVE DETAILS Chief Executive Officer Bryonie Shaw Trustees M T Hothersall FCA R Armstrong, Chairman R Williams BA Hons, French and Business Studies D Alicehajic-Becic Masterof Pharmacy, Diploma in Geriatric Medicine B Ashcroft Msc Management and HNC Social care N Turner Company Secretary Bryonie Shaw Charity Registratlon Number 1103022 Company Registration Number 05004789 Registered Office 74-80 Hallgate Wigan WNI IHP Independent Examiner Horsfield & Smith Tower House 269 Walmersley Road Bury Lancashire BL9 6NX Solicitors: Alker Ball Healds Al Sovereign Business Park Kings Croft Court Wigan Lancashire WN13AP Bankers Barclays Bank 6 Market Place Wigan Lancashire WNI IQS Santander Corporate and Commercial Banking Bridle Road Bootle Merseyside L30 3GB
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements of the charitable company for the year ended 31 March 2024. Objectives and activities Objects and oims Our Mission, Principles and Approach
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT The Board of Trustees completed a review of the Mission and Strategic Objective5 during the year and a new 3-year Strategic Plan was launched in April 2023, outlining: Our Mission: We improve the quality of life for local people aged 50 and over. We provide services to ensure people have tire information they need to live their lives as they choose, can live safely in their own homes and end loneliness and isolation. We make sure the voices of local people are heard and can influence improvement to local services. Our Strategic Objectives: l. Deliver services across the Borough to ensure we reach 35 many lonely and isolated people as possible and make a significant impact on their lives. 2. Co-ordinate information to empower local people, supporting them to get their voices heard to influence local services. 3. We will work with other stakeholder organisation5, locally and nationally, to improve and increase services for people 50 and over. 4. We are a great place to work, our staff and volunteers are our greatest assets, we value the work they do. 5. We will develop a robust annual busine55 plan, providing actions to support our strategic objectives, achieve value for money IVFM) and identify sustainable funding sources to benefit people 50 and over now and in the future. Our Approach; What's important to us: Putting our customers first; Improving and increasing access for all to our services, meeting needs through the co-production of services, and responding to customer expectations and aspirations. Being trusted; As an anchor organisation, we deliver high-quality services with a commitment to equality of access and opportunity, promoting a range of inclusive services and meeting the diversity of all customers, Making a difference; Collaborating with others to achieve the best outcomes for our customers, inspiring innovation and creativity in the delivery of services. Being sustainable; Making a positive impact locally in neighbourhoods, the economy and environment, ensuring our quality services are reasonably priced. Being resilient,. Being proactive, anticipating and adapting to events that might adversely impact our operations and services, making the right decisions when change is needed.
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Public benefit The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales. Achievements and performance We are proud of our achievements and progress throughout the year achieving our stated priorities of valuing staff and volunteers, securing additional funding, receiving high satisfaction levels and entering into positive partnerships to deliver much needed high-quality services. The voices of people 50 and over were heard loud and clear across a range of local, regional and national consultations from our Have Your Say Group, helping to influence policy decision makers. This year, Age UK Wigan Borough supported nearly 5,000 people and their households aged 50 plus and increase of 13% on the previous year. Our customers ranged from the most frail and vulnerable, to those who wanted to boost their health and well-being by getting involved in activities. During 2023-24 our support provided a lifeline and often customers told us our involvement made a dramatic difference to their quality of life, with 98.9% saying they are satisfied. We ask our customers for feedback on the impact we have made in their lives. This confirms, as a result of contacting Age UK Wigan Borough and receiving one of our services, 45% of people feel less lonely, 52% of people are more positive, 73% feel safer at home and 73% find it easier to manage around the house. We have found it challenging to meet demand for our Information and Advice II&AI, largely due to the on-going impact of the c05t-of-living crises. Our Home Help service also saw an increase in demand, no doubt related tone of the largest growing older populations in Greater Manchester. We have been successful in accessing external grant funding to increase capacity for our I&A Team. A total of £265,492 of additional funding was secured into Wigan Borough from external sources during the year. Trustees are investing in a growth plan for the Home Help service with the aim of meeting the on-going and increasing demand we are experiencing. We retained our Charity Quality Standard in the year, following an external audit process which highlighted a number of areas of good practice, including how we recognise and value our volunteers. Age UK Wigan Borough Activities Char ed for service5 and roduct5 We have continued to see a Steady increase in referrals to our Home Help service and we have maintained a stable staff team of around 35 home helpers, delivering an additional 1,000 hours of support compared to the previous year. A new 3-year growth plan was approved by Trustees and as a result we updated the office team to introduce the new role of Assistant Team Leader who undertake quality checks and continuity of service for customers.
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Our Handyperson service has also seen increased demand during the year and we completed over 2,700 jobs for over 2,000 customers. We continue to see the age of our customer base increase slightly, 52Yo of customers were aged 75 or above and this mainly due to the growing older population in the Borough. The impact of the cost-of-living crises lingered throughout the year and against this backdrop, we saw demand steadily increase and we reviewed our charges to ensure we remain competitive, whilst meeting our whole service delivery costs. Feedback from customers, highlights they face a range of issues and challenges for which they would value additional support. Demands throughout the year have included requests for minor and major adaptations to people's homes and we have developed our referral process to Age Co. {owned by Age UK) to help meet these needs. We continue to look for opportunities to develop and grow our charged for activities, generating valuable income for the organisation as well as delivering vital support to enable local older people to remain at home and live independently. We will continue to explore the possibilities of extending our services into the future. Where customers have need of our charged services but have financial concerns, we are able to refer them to our Information and Advice team. The team has been successful in supporting customers to access additional benefits they are entitled to, providing the ability to pay for much needed services, helping them remain independent at home. We are proud our home help and handyperson services provide a much-needed resource to local older people. Our team are dedicated to going the extra mile and the feedback we receive confirms this, of those responding 99Yo of customers said the service was excellent or very good. Information & Advice We worked with Citizens Advice Wigan Borough to successfully completed a bid for the provision of welfare benefits, information and debt advice tendered by Wigan Council, starting 1.4.24 for 3 years. However, the funding environment remains challenging as contract values have stagnated, whilst demand has increased. Against this backdrop we were able to attract funding from The Rothesay Foundation and the Headley Trust to enable us to help nearly 1,700 people, raising a total of £2.82 million additional income for local residents, an increase of 35Yo on the previous year. An overwhelming 100% of people contacting the team said the service was excellent or very good. The quality of our services are our priority and we were delighted to retain the Advice Quality Standard IAQSI. The quality standard and assessment methods ensure that customers seeking advice receive accurate, complete and timely advice, and that they are able to obtain this advice from us as we are able to act independently and in their sole interests. This service also supports our general enquiries telephone number, staffed by volunteers. Our volunteers provide invaluable support to our Charity and older people across Wigan Borough, who call us with a wide range of queries. We introduced a new Customer Service Supervisor role to support recruitment and training of our volunteers, to assist people calling us for help and support. Bri htDa sPro ramme
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Our programme 15 SUPPOrted by both staff and volunteer5 and groups range in size from 15 to 50. Our most popular group 15 the Silver Choir, where we regularly see 40-50 members join our choirmaster, from the Wigan music service, singing a wide variety of musical styles. 164 new people joined our activities during the year and we introduced four new activities and increased our volunteer pool. The Bright Days Team support our Have Your Say group, which increased to 51 people who provide their views on a range of surveys and consultations for local, regional and national services. We have been asked to gather views on a number of Greater Manchester topics as well as those local to Wigan Borough to help improve and develop services to meet the needs of residents. Our successful activities programme included men and women's walking football, delivered in partnership with the Wigan Council Be Well team and we expanded our programme in the year to include Sing that Song, Dance and Chat along with the usual favourites including the Ukulele and Jammers groups. We continued to provide some telephone and online activities for those residents who still find it difficult to get out. We saw our numbers of attendance5 Steadily increase in the year to average between 750 and 800 per month by March 2024. Age UK Wigan Borough 15 an anchor charity for people over fifty across our Borough, we provide opportunitie5 for local residents to advocate and influence to ensure needs are respected and understood locally. Bryonie Shaw, The Chief Executive, is a member of the Wigan Borough Voluntary Sector Leadership Group and represents the Voluntary Sector as a Governor at Wrightington, Wigan & Leigh Hospital Trust.
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT AeUKWi an Borou h's ke or anisational riorities for 2022-23 were.. Embed our status as an anchor organisation across Wigan Borough, through the provision of great quality services to individuals and in the community, supporting shared priorities that meet the needs of people 50 and over. During the year we facilitated a partnership approach with Public Health and Adult Social Care to achieve NHS Charities funding for a new support service. We were invited to be part of the new Care Consortium Steering Group to support fostering multi-agency collaborative working across the Voluntary Sector, Health & Social Care in Wigan Borough. The CEO joined the newly formed Voluntary, Charitable, Faith & Social Enterprise leadership team for Wigan Borough and we continued to represent the voluntary sector in an Associate Governor role at Wigan, Wrightington and Leigh NHS Foundation Trust. We will implement our new Fundraising Strategy, sourcing sustainable approaches to fund and grow our activitie5 and identify opportunities to bid for local contract delivery. We will actively seek out opportunities to become involved in national and/or pilot funding initiatives We increased the amount of unrestricted donations and fundraising activities in the year, undertaking activities such as working with local solicitor5 to hold information sessions on making a will, leaving a legacy and how to apply for a local power of attorney. We also developed closer working links with Age Co, where we receive commission for successful referrals to the services offered. Influence statutory and voluntary sector plans and services by ensuring the voices of people aged 50 and over are heard when identifying gap5 in service, or improvements required for existing services and access.
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Our Have Your Say group increased the membership to over 50 people in the year. They responded to a total of 15 surveys and questionnaires along with attending in-person local events, to highlight the views of people over 50 in the area. Co-produce new services with people 50 and over to meet identified gaps in provision, with a focus on services supporting digital upskilling, those affected by bereavement and dementia, we will strengthen links to health through the new ICS structure. We were successful in obtaining NHS Charities Funding to launch our Steps to Success Service, working with customers to Shape the service offer. We also joined the Intervention working group." OHID and Ageing Better Project (SWAN PCNI, led by the GMCA Ageing Hub. Grow our Support at Home seNice, increasing our offer across the Borough to meet the needs of people aged 50 and over who require support to live successful and independent lives at home. Our support will help customers to avoid unnecessary hospital admissions and support those leaving hospital. We increased our Home Help service, providing an additional 1,000 hours of support during the year. Trustees signed-off a 3-year Growth Plan for the service, with the aim of providing 26,000 hours of support by 2027. Strengthen our approach to volunteers, this may be though activities provided by Bright Days or being involved in our wider fundraising plans, ensuring we support the charity's sustainability plans. Trustee5 agreed to a new Customer Service role, improving our offer of support and training to our enquirvs volunteers. We had 34 volunteers in the period an increase of 12 from the previous year. The range of activities our volunteers were involved in also increased including attending fundraising and promotional events to tell residents about our services. Financial revlew The trustees report a net surplus for the charity of £41,116 (2023: deficit of £102,443) arising from both unrestricted and restricted funds, and has a healthy net assets figure of £975,674, mainly comprising cash at bank. Income Total income for 2024 was £917,76612023- £672,641) representing an increase of 36%. The Board of Trustees have agreed to support the Bright Days programme through unrestricted funds which amounted to £41,486. Expenditure Whilst the charity has seen an increase in income overall, there has also been an increase of £101,566 in expenditure, charity expenditure increased from £775,084 in 2023 to £876,650 in 2024.
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Policy on reserves The organisation holds sufficient reserves to be able to manage reduced income streams, as well a5 ensuring that it retains sufficient designated reserves for any liabilities arising from building lease costs and staff costs. The value of the designated funds within unrestricted funds stand at £410,000 as at 31 March 2024 (2023 - £410,000). Plans for future periods Age UK Wigan Borough has developed a 3-year corporate plan, identifying the longer-term objectives for our Charity. We have considered the underlying themes and actions for the coming year that are required to support the achievement of our long-term goals and these are detailed in our key priorities below. We will continue to build relationships with local decision makers and cross sector partnership to identify additional opportunities to shape the wider provision for people 50 and over in Wigan Borough. Our committed staff and volunteers are at the heart of our organisation and having a positive culture of health and well-being in the workplace underlines all our service delivery. Ke Priorities 2024-25: We will use our status as an anchor organisation to influence services across Wigan Borough for people 50 and over, support individuals and groups of residents to influence a wide variety of local services and plans. We will identify income streams to support our existing Service in a difficult funding environment, ensuring we remain efficient and offer value for money. We will continue to seek opportunities to enhance and deliver new services to meet local needs and demand5, 5UPPOrting our strategic aims and service gaps. We will aim to continually improve the quality of our services, 5UPPOrting staff and volunteers through change and transformation. We will work towards obtaining further quality standards including Handyperson and Enquiries services. We will improve our approach to data collection and management to demonstrate the impact our services make to local residents. Trustees and officers The trustees and officers serving durin8 the year and since the year end were as follows:
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Trustees: B W Shepherd {re5igned 28 March 2024} M T Hothersall FCA Lady J L Smith Bsc (resigned 23 November 20231 R Armstrong, Chairman R Williams BA Hons, French and Business Studies D Alicehajic-Becic Masterof Pharmacy, Diploma in Geriatric Medicine B Ashcroft Msc Management and HNC Social care N Turner (appointed 20 July 2023) Structure, governance and management Nature of governing document The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006. The charity is also registered with the Charity Commi55ion. Recruitment and appointment of trustees The charity has a stable and well qualified board of trustees and directors, capable of exercising appropriate authority over the affairs of the organisation. Indurtion and tn7ining of trustees New trustees and directors are inducted according to a defined policy. This includes an opportunity to meet Staff and acquaint themselves with services. Extensive written guidance is also provided to help trustees and directors understand their legal obligations under charity and company law, the Charity Commission guidance on public benefit, content of the Memorandum and Articles of Association, the committee and decision making processes, the business plan and recent financial performance of the charity. There are regular opportunities for the board to consider external developments including extended board sessions and events. 10
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Organisotional strurture The organisation became an incorporated body on 20th October 2004 when it became a charitable company limited by guarantee. The board of directors meets regularly throughout the year to administer the affairs of the cha rity. A chief officer is appointed by the directors to manage the day to day operation of the charity. The strategic direction and priorities for the organisation are determined by the directors, and subject to regular review. All policies and procedures are approved by them. The chief officer represents the organi5ation within the Age UK Network in the North West. The directors are also involved in the Council of Governors at Wrightington, Wigan and Leigh NHS Trust. Relationships with related parties The charity's wholly owned subsidiary, Age UK Wigan Borough Enterprises Limited, has not carried out any trading activities in the year. There are well established relationships with the local authority, Wigan Borough Clinical Commissioning Group, other NHS trusts, and local third sector organis3tion5. Major risks and management of those risks The trustee5 have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error. Financlal Instruments Objertives and policles The charity's activities expose it to a number of financial risks including credit risk, cash flow risk and liquidity risk. The use of financial derivatives is governed by the charity's policies approved by the board of trustees, which provide written principles on the use of financial derivatives to manage these risks. The charity does not use derivative financial instruments for speculative purposes. Cash flow risk The charitvs activities expose it primarily to the financial risks of changes in foreign currency exchange rates and interest rates. The charity uses foreign exchange forward contracts and interest rate swap contracts to hedge these exposures. Interest bearing assets and liabilities are held at fixed rate to ensure certainty of cash flows. 11
AGE CONCERN WIGAN BOROUGH TRUSTEES, REPORT Credit risk The charity's principal financial asset5 are bank balances and cash, trade and other receivables, and investments. The charity's credit risk is primarily attributable to its trade receivables. The amounts presented in the balance sheet are net of allowances for doubtful receivables. An allowance for impairment is made where there is an identified loss event which, based on previous experience, is evidence of a reduction in the recoverability of the cash flows. The credit risk on liquid funds and derivative financial instruments is limited because the counterparties are banks with high credit-ratings assigned by international credit-rating agencies. The charity has no significant concentration of credit risk, with exposure spread over a large number of counterparties and customers. Liquidity risk In order to maintain liquidity to ensure that sufficient funds are available for ongoing operations and future developments, the charity uses a mixture of long-term and short-term debt finance. Further details regarding liquidity risk can be found in the Statement of accounting policies in the financial statements. The annual report was approved by the trustees of the charity on behalf by: and signed on its R Armstrong Trustee 12
AGE CONCERN WIGAN BOROUGH STATEMENT OF TRUSTEES, RESPONSIBILITIES The trustees (who are also the directors of Age Concern Wigan Borough for the purposes of company law} are responsible for preparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unle55 they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including its income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to: select suitable accounting policies and apply them consistently; observe the methods and principles in the Charities SORP; make judgements and estimates that are reasonable and prudent; state whether applicable accounting standards, comprising FRS 102 have been followed, subject to any material departures disclosed and explained in the financial statements; and prepare the financial statements on the going concern basis unless it 15 inappropriate to presume that the charitable company will continue in business. The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in otherjurisdictions. Approved by the trustees of the charity on and signed on its behalf by: R Armstrong Trustee 13
AGE CONCERN WIGAN BOROUGH INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF AGE CONCERN WIGAN BOROUGH {'THE COMPANY,) I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024. Responsibillties and basis of report As the chariws trustees of the Company {and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act'}. Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your chariws accounts a5 carried out under section 145 of the Charities Act 2011 I'the 2011 Act,). In carrying out my examination I have followed the Directions given by the Charity Commission under section 14515){bl of the 2011 Act. Independent examinerfs statement Since the Company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because l am a member of ICAEW, which is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe: l. accounting records were not kept in respect of Age Concern Wigan Borough as required by section 386 of the 2006 Act; or 2. the accounts do not accord with those records. or 3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair view, which is not a matter considered a5 part of an independent examination; or 4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021]. I have no concerns and have come acr055 no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. 14
AGE CONCERN WIGAN BOROUGH INDEPENDENT EXAMINER'S REPORTTO THE TRUSTEES OF AGE CONCERN WIGAN BOROUGH ('THE COMPANY,) Peter G Nicol Bsc FCA ICAEW Tower House 269 Walmersley Road Bury Lancashire BL9 6NX Date". 15
AGE CONCERN WIGAN BOROUGH STATEMENT OF FINANCIAL AcfiviTIES YEAR ENDED 31 MARCH 2024 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES) Unrestrlcted funds Restricted funds Totsl 2024 Note Income and Endowments from: Donations and legacies Charitable activities Other trading activities Investment income 54,287 301,838 339,872 25,933 34,093 17,388 136,942 71,675 438,780 339,872 32,529 34,910 6,596 817 Other income Total income 756,023 161,743 917,766 Expenditure on: Charitable activities 1665,5201 (88,8981 {95,6801 (26,5521 (761,2001 1115,4501 Governance costs io Total expenditure {754,418) 1122,232) 1876,650) Net income Transfers between funds 1,605 29,783 39,511 129,783) 41,116 Net movement in funds 31,388 9,728 41,116 Reconclllatlon of funds Total funds brought forward 934,558 934,558 Total funds carried forward 22 965,946 9,728 975,674 16
AGE CONCERN WIGAN BOROUGH STATEMENT OF FINANCIAL AcfiviTIES YEAR ENDED 31 MARCH 2024 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES) Unrestricted funds Restricted funds Total 2023 Note Income and Endowments from: Donations and legacies Charitable activities Other trading activities Investment income 6,554 260,805 294,069 10,370 20,666 6,554 322,602 294,069 10,370 39,046 61,797 Other income 18,380 Total income 592,464 80,177 672,641 Expenditure on: Charitable activitie5 (692,894) 182,190) 1775,0841 Total expenditure 1692,894) 182,1901 {775,084) Net expenditure Transfers between funds {100,430} 12,013) (2,0131 2,013 {102,443) Net movement in funds (102,4431 1102,443} Reconciliation of funds Total funds brought forward 1,037,001 1,037,001 Total funds carried forward 22 934,558 934,558 All of the charity's activities derive from continuing operation5 during the above two periods. The funds breakdown for 2023 is shown in note 22. 17
AGE CONCERN WIGAN BOROUGH BALANCE SHEET AS AT 31 MARCH 2024 (REGISTRATION NUMBER: 05004789) 2024 2023 Note Fixed assets Tangible assets Investments 15 12,607 8,360 16 12,609 8,362 Current assets Debtors Cash at bankand in hand 17 199,256 846,789 122,951 899,256 18 1,046,045 1,022,207 Creditors.. Amounts falling due within one year 19 182,980} (96,011} Net current assets 963,065 926,196 Net assets 975,674 934,558 Funds of the charity: Restricted Income funds Restricted funds 9,728 Unrestricted Income funds Unrestricted funds 965,946 934,558 Total funds 22 975,674 934,558 For the financial year ending 31 March 2024 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. Directors, responsibilities". The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476; and The director5 acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts. 18
AGE CONCERN WIGAN BOROUGH BALANCE SHEET AS AT 31 MARCH 2024 (REGISTRATION NUMBER: 05004789) The financial statements on pages 16 to 39 were approved by the trustees, and authorised for issue on ..£&...q...4. and signed on their behalf by: R Armstrong Truste 19
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 I Charity Status The charity is limited by guarantee, incorporated in , and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation. The address of its registered office is: 74-80 Hallgate Wigan WNI IHP Authorised for issue date 2GIfji2F 2 Accountlng policies Summary of significant accounting policies and key accountlng estimates The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated. Statement of compliance The financial statements have been prepared in accordance with Accounting and Reporting by Charitie5." Statement of Recommended Practice (applicable to charitie5 preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102)) (issued in October 2019) (Charities SORP IFRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Basis of preparation Age Concern Wigan Borough meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes. Going concern The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity. Exemption from preparing a cash flow statement The charity opted to early adopt Bulletin I published on 2 February 2016 and have therefore not included a cash flow statement in these financial statements. 20
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Exemption from preparing group accounts The financial statements contain information about Age Concern Wigan Borough as an individual company and do not contain consolidated financial information as the parent of a group. The charity is exempt under Section 399{2AI of the Companies Act 2006 from the requirement to prepare consolidated financial statements. Income and endowments All income 15 recognised once the charity ha5 entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably. Income from government and other grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grant have been met, it is probably that the income will be received and the amount can be measured reliably. For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by executorls) of the Trust that a distribution will be made, or when a distribution 15 received from the estate, receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor's intention to make a distribution. Income received in advance of a provision of other specified service 15 deferred until the criteria for income recognition are met. The sales of services for the Handyperson services, which exclude Value Added Tax are included in Local Authority contract income and are unrestricted. Thi5 15 made up of a monthly grant, recognised as the other charitable grants are, and individual invoiced jobs which are recognised on completion. Home Help income is classed as unrestricted trading income and is recognised when a job is completed. Investment income Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank. 21
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Expenditure Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all c05t related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources. Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred. Support costs Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include office costs, finance, personnel, payroll and governance costs which support the charity activities. These costs are split between central staff costs and central office costs and are split on a percentage basis per project. Taxation The charity is exempt from corporation tax on its charitable activities. Tangible fixed assets Tangible fixed assets are included at cost or valuation less depreciation and impairment Depreciation and amortlsation Depreciation is provided at the following rates in order to write off the cost less estimated residual value of each asset over its estimated useful life. Asset class Electrical equipment Fixtures and fittings Motor vehicles Depreciation method and rate 20Yo on cost 12.5% on cost 33% on cost Computer equipment 20- 33% on cost 22
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Impairment of fixed assets At each reporting date assets are reviewed to determine whether there 15 any indication that those assets have suffered an impairment loss. If there is an indication of possible impairment, the recoverable amount of any affected asset is estimated and compared with its carrying amount. If the estimated recoverable amount is lower, the carrying amount is reduced to its estimated recoverable amount, and an impairment loss is recognised immediately in the profit and loss. Where an impairment loss subsequently reverses, the carrying amount of each asset is increased to the revised estimate of its recoverable amount, to the extent that the increased carrying amount does not exceed the carrying amount that would have been determined (net of depreciation) had no impairment loss been recognised for the asset in prior years. A reversal of an impairment Ioss is recognised as income immediately. Fixed asset investments Fixed asset investments are stated at cost less impairment, in accordance with paragraph 10.53 of the Charities SORP {FRS 102). Cash and cash equivalents Cash at bank and in hand includes cash and short term highly liquid deposits. Fund structure Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when fund5 are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial statements. Operating leases The charity classifies the lease of equipment a5 operating leases; the title of the equipment remain5 with the lessor. Rental charges are charged on a straight line basis over the term of the lease. Pensions and other post retirement obligations The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate. 23
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Financial instruments Classification Short term financial liabilities, including trade and other creditors, any overdrafts and related party loans, are measured at transaction price. Financial liabilities that have no stated interest rate and are payable within one year shall be measured at the undiscounted amount due. Trade and other debtor5 and prepayments are initially recognised at the transaction price and thereafter stated at amortised cost using the effective interest method, le55 impairment losses for bad and doubtful debts except where the effect of discounting would be immaterial. In such cases, the receivables are stated at cost less impairment losses for bad and doubtful debts. 3 Income from donations and legacies Unrestricted funds General Restricted funds Total 2024 Donations 3,920 50,000 367 17,388 21,308 50,000 367 Legacies Gift aid 54,287 17,388 71,675 Unrestricted funds General Total 2023 Donations 6,504 50 6,504 50 Gift aid 6,554 6,554 4 Income from other trading actlvlties Unrestricted funds General Total 2024 Home Help 339,872 339,872 339,872 339,872 24
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Unrestricted funds General Total 2023 Home Help 294,069 294,069 294,069 294,069 5 Investment income Unrestricted funds General Restricted funds Total 2024 Interest receivable on bank deposits 25,933 6,596 32,529 25,933 6,596 32,529 Unrestricted funds General Total 2023 Interest receivable on bank deposits 10,370 10,370 10,370 10,370 25
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 6 Income from charitable activities Unrestricted funds General Restricted funds Total 2024 Local authority contracts Service level contracts 173,288 89,050 39,500 173,288 89,050 176,442 Grants other 136,942 Total for 2024 301,838 136,942 438,780 Unrestrlcted funds General Restrirted funds Total 2023 Local authority contract5 Service level contracts 151,785 70,000 39,020 151,785 70,0 100,817 Grants other 61,797 Total for 2023 260,805 61,797 322,602 Grant income is analysed as: 2024 2023 Bright days Walking football Eric Wright Warmer homes Headley Trust National Lottery Fund RC North West Region Skelton Charity Big Lottery NHS Stockport The Rothesay Foundation 16,250 5,000 7,5C() 22,347 39,020 15,000 10,320 1,630 31,253 39,500 30,000 16,669 6,000 18,170 18,600 176,442 100,817 26
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 7 Other income Unrestricted funds General Restricted funds Total 2024 Other income 34,093 817 34,910 Unrestricted funds General Restricted funds Total 2023 Other income 20,666 18,380 39,046 Other income items over £l,OCM): 2024 2023 Rent- Age UK Partner payment Age UK Bright Days income Groundwork CLMne5co Foundation {Cook with me project) Age UK Cost of Living Response Fund Wigan Council Cost of Living Response Fund Age UK Northwest Regional Meeting5 Items under £1,000 2,250 10,000 9,333 1,000 10,000 1,000 10,000 4,206 12,540 5,000 3,164 5,463 34,910 39,046 27
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 8 Expenditure on charitable activities Unrestricted funds General Restricted funds Total 2024 Note Charitable activities Allocated support costs Governance costs 651,688 13,832 88,898 92,401 3,279 26,552 744,089 17,111 115,450 io io 754,418 122,232 876,650 Unrestricted funds General Restricted funds Total 2023 Note Charitable activities Allocated support costs Governance costs 639,644 14,745 38,505 76,009 2,046 4,135 715,653 16,791 42,640 io io 692,894 82,190 775,084 9 Direct costs of charitable activities 2024 2023 Staff costs 563,660 40,067 5,652 51 515,278 44,430 5,378 4,493 11,174 17,415 38,056 29,731 9,248 3,256 4,438 2,553 5,766 4,522 Rent, rates and water Insurance Light and heat Telephone Postage and stationery Sundrie5 7,609 17,093 36,402 35,443 11,119 346 Motor and travel Computer costs Repairs and maintenance Volunteer expenses Training and recruitment Consultancy Legal and professional fees 4,244 3,390 937 11,573} 28
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Un-claimable VAT 15,469 4,180 15,056 4,859 Depreciation 744,089 715,653 10 Analysis of governance and support costs Governance costs Allocated support costs Governance costs Totsl activities Wages Other governance costs Auditors remuneration Bank charges and interest 115,255 195 115,255 195 15,837 1,274 15,837 1,274 Total for 2024 17,111 Allocated support costs 115,450 Governance costs 132,561 Total activities Wages Accountancy and legal fees Bank charges and interest 42,640 42,640 15,623 1,168 15,623 1,168 Total for 2023 16,791 42,640 59,431 29
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 11 Net Incoming/outgoing resources Net incoming/(outgoingl resource5 for the year include: 2024 2023 Depreciation of fixed assets Property rental 4,181 17,111 4,859 18,606 12 Trustees remuneratlon and expenses No trustees, nor any persons connected with them, have received any remuneration from the charity during the year. No trustees have received any reimbursed expenses or any other benefits from the charity during the year. 13 Staff costs The aggregate payroll cost5 were as follows: 2024 2023 Staff costs during the year were: Wages and salaries Social security costs Pension costs 636,588 25,762 16,565 527,593 17,285 13,040 678,915 557,918 The average monthly number of employees during the year was as follows: 2024 No 2023 No Managerial Charitable activities 48 49 52 53 No employee received emoluments of more than £60,000 during the year. 14 Taxation The charity is a registered charity and is therefore exempt from taxation. 30
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 15 Tangible fixed assets Electrical equipment Flxtures and fittings Motor vehicles Computer equipment Total Cost At l April 2023 Additions 8,887 16,074 655 12,750 51,695 7,773 89,406 8,428 At 31 March 2024 8,887 16,729 12,750 59,468 97,834 Depreciation At l April 2023 Charge for the year 7,022 15,422 12,750 45,852 81,046 123 128 3,930 4,181 At 31 March 2024 7,145 15,550 12,750 49,782 85,227 Net book value At 31 March 2024 1,742 1,179 9,686 12,607 At 31 March 2023 1,865 652 5,843 8,360 31
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 16 Flxed asset investments Shares in group undertakings and participating interests Subsldlary undertakings Total Cost At l April 2023 At 31 March 2024 Net book value At 31 March 2024 At 31 March 2023 Details of undertakings Details of the investments in which the charity holds 20Yo or more of the nominal value of any class of share capital are as follows: Country of Incorporation Proportion of votlng rights and shares held 2024 Principal actlvity Undertaking Holding 2023 Subsidiary undertakings Age UK Wigan Borough Enterprises Limited England Ordinary loo% loo% Non trading operation All the fixed asset investments are held in the UK. The Board of Trustees considers it appropriate to state the investments at cost. 17 Debtors 32
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Trade debtors 44,384 65,730 88,125 1,017 25,725 38,182 58,464 580 Due from group undertakings Prepayments and accrued income Other debtor5 199,256 122,951 18 Cash and cash equivalents 2024 2023 Cash on hand 1,631 845,158 Cash at bank 899,256 846,789 899,256 19 Creditors: amounts falling due within one year 2024 2023 Trade creditors 677 6,623 10,925 3,299 52,227 22,937 Other taxation and social security Other creditors Accruals 1,304 10,183 25,826 44,990 Deferred income 82,980 96,011 Accrued and deferred income is comprised of several restricted funds that relate to periods beyond the financial year end. All of the accrued and deferred income ha5 been released to income following the financial year end. 20 Obligations under leases and hire purchase contracts Operating lease commitments Total future minimum lease payments under non-cancellable operating leases are as follows: 33
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Other Within one year 5,742 The payments for the financial year with regards to operating leases amounted to £29,805{2023 - £26,462). 21 Pension and other schemes Defined contributlon pension scheme The charity operates a defined contribution pension scheme. The pension cost charge for the year represent5 contributions payable by the charity to the scheme and amounted to £16,56512023 £13,040). Contributions totalling £8,369 (2023 £3,174) were payable to the scheme at the end of the year and are included in creditors. 22 Funds Balance at l Aprll 2023 Balance at 31 March 2024 Incoming resources Resources expended Transfers Unrestrlcted funds General 524,558 756,023 {754,418) 29,783 555,946 Designated 410,000 410,000 Total unrestrirted funds 934,558 756,023 40,234 1754,4181 1113,7901 29,783 73,556 965,946 Bright Days Eric Wright Charitable Trust 32,070 30,000 (32,0701 (30,0001 Headley Trust National Lottery Fund RC North West Region Big Lottery NHS Stockport The Rothesay Foundation 16,669 6,000 18,170 18,600 116,669) 16,000) {8,442} 9,728 118,600) Total Restricted funds 161,743 1122,2321 {29,783} 9,728 34
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Balance at l April 2023 Balance at 31 March 2024 Incoming resources Resources expended Transfers Total funds 934,558 917,766 1876,6501 975,674 Balance at l April 2022 Balance at 31 March 2023 Incoming resources Resources expended Transfers Unrestrirted fvnds General 627,001 592,464 1692,8941 12,0131 524,558 Designated 410,000 410,000 Total unrestricted funds 1,037,001 592,464 18,380 12,500 {692,894) (76,4421 {5,748) 12,0131 58,062 {6,7521 934,558 Bright Days Walking football Eric Wright Charitable Trust 22,347 15,000 (22,3471 (15,OCMJI Headley Trust National Lottery Fund RC North West Region Skelton Charity 10,320 1,630 (10,3201 {1,630) Total Restrlcted funds 80,177 {82,190) 2,013 Total funds 1,037,001 672,641 1775,0841 934,558 35
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 The specific purposes for which the funds are to be applied are as follows: Restricted funds: The Eric Wri ht Charitable Trust A e UK Cost of Livin Instead an Council Ski ton Buildin Societ Bri htDa Res onse Fund Utle Foundation Home Bright Days is a health and wellbeing programme, designed to improve lives of older people across the Borough and to foster a spirit of community by providing a diverse range of fun attivities and pursuits for the over 50's. e UK Cost of Livin Advice Res on5e Fund Rothesa Foundation Headle Foundation - Information and Community and organisational development to provide practical support services to older people throughout the Borough. NHS Charities To ether- Ste S to Success The Steps to Success project aims to reduce social isolation and/or loneliness for people within Wigan Borough and by improving mental and physical health, increased happiness and wellbeing through community connections helping to reduce the impact on health and social care services. Unrestricted funds: Home Hel Service The service ha5 a team of Home Helpers who provide cleaning, shopping and many other household tasks, subject to an initial assessment visit. an Council - Funding as a result of work with the local authority has been utilised in respect of the following projects: Information and Advice Community and organisational development to provide practical support services to older people throughout the Borough, funded through a contract with Social Services Department and the Citizens Advice Bureau. As mentioned above funding has also been provided by The Headley Foundation, Age UK and The Rothesay Foundation plus the National Lottery Fund RC North West Region to fund a Specialist Advisor Role. Also through Age UK in partnership with Eon-warm Homes the organisation has been able to provide benefit entitlement sessions and home energy checks. Hand erson scheme 36
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 23 Analysis of net assets between funds Total funds at 31 March 2024 Unrestricted funds General Designated Restricted funds Tangible fixed asset5 Fixed asset investments 12,607 12,607 Current assets 626,317 182,9801 410,000 9,728 1,046,045 182,9801 Current liabilitie5 Total net assets 555,946 410,000 9,728 975,674 Total funds at 31 March 2023 Unrestrirted funds General Designated Tangible fixed assets Fixed asset investments 8,360 8,360 Current assets 612,207 196,011} 410,000 1,022,207 196,0111 Current liabilities Total net assets 524,558 410,000 934,558 The Trustees have designated £410,000 (2023 - £410,000) of the unrestricted funding for future property and running costs in the case of Council funding not being renewed. This would also cover any staffing costs and funding shortfalls. 24 Related party transactions The charitable company has taken advantage of exemption, under the terms of Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland,, not to disclose related party transactions with wholly owned subsidiaries within the group. 38
AGE CONCERN WIGAN BOROUGH NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 25 Parent and ultimate parent undertaking The ultimate controlling party is deemed to the the Trustees. There were 3512023: 341 members as at 31 March 2024, 30 of these were constitutional members with voting rights, the remaining 5 being associated member5. 39