Company number 5052691 Registered charity number 1103010
## **CITIZENS ADVICE BUREAU IN SWALE**
**FINANCIAL STATEMENTS**
**FOR THE YEAR ENDED 31 MARCH 2022**
## **CITIZENS ADVICE BUREAU IN SWALE**
## **CONTENTS**
||**Page**|
|---|---|
|Reference and administrative details of the charity,||
|its Trustees and advisors|1|
|Trustees' report|2 - 5|
|Independent examiner's report|6|
|Statement of financial activities|7|
|Balance sheet|8|
|Notes to the financial statements|9-18|
**CITIZENS ADVICE BUREAU IN SWALE**
Page 1
## **REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISORS FOR THE YEAR ENDED 31 MARCH 2022**
## **Trustees**
Elected Members Trevor Payne Richard Calvert David Walker (Chairman) Irene Hall Resigned 19th May 2022 Michael Moore FCA - Treasurer Paul Miller (Vice- Chairman) Ethan Dighton Safiya Nelson Appointed 27th April 2021 Sean Grace Appointed 26th January 2022 Sarah Harvey Appointed 26th April 2022 Representative Members Paul Stephen Swale BC (Appointed 17th September 2019) Tim Gibson Swale BC (Appointed 17th September 2019) Hannah Perkin Swale BC (Appointed 17th September 2019) Carole Jackson Faversham TC (Appointed 17th September 2019) Company Secretary Mark Hinton
## **Management Team**
Fiona Spall (Manager) Mark Hinton (Manager/Chief Officer)
## **Registered office**
Swale House East Street Sittingbourne ME10 3HT
## **Independent Examiner**
Andrew Collyer ACA Burgess Hodgson LLP Camburgh House 27 New Dover Road Canterbury kent CT1 3DN **Company registered number** 5052691 **Charity registered number** 1103010 **Citizens Advice Registered Number** 75/0016
**CITIZENS ADVICE BUREAU IN SWALE**
Page 2
## **TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2022**
The Trustees (who are also directors of the charitable company for the purposes of company law) present their annual report together with the financial statements for the year ended 31 March 2022. The Charity constitutes a public benefit entity as defined by FRS 102. This report has been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) issued on 16 July 2014 as updated through Update Bulletin 1 published on 1 January 2019, the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS102), the Charities Act 2011, the Companies Act 2006 and UK Generally Accepted Practice as it applies from 1 January 2019
## **Structure, governance and management**
## a) _Constitution_
The charitable company is registered as a charitable company limited by guarantee and was set up by a Memorandum and Articles of Association on 23 February 2004 and amended on the 23rd October 2018. In the event of the Company being wound up the Members are required to contribute an amount not exceeding £1.
The reference and administration information is set out on page 1 of the financial statements.
## b) _Method of appointment of election of Trustees_
The management of the charitable company is the responsibility of the Trustees who are elected under the terms of the Memorandum and Articles of Association, the Trustees are elected to serve a period of three years after which they must be re-elected at the next Annual General Meeting.
The Officers of the Trustee Board may not hold office for more than six year consecutive years. After the end of this period, a further two years must pass before any person can hold another office.
The Trustees are all drawn from the Swale community, of whom up to three are nominated by Swale Borough Council and one is nominated by Faversham Town Council. Efforts are made to ensure that there is balance in terms of the areas within the community from which Trustees hail and also in the skills that they bring to Citizens Advice Swale.
- c) _Policies adopted for the induction and training of Trustees_
All new Trustees receive an induction pack which includes
- the obligations of Trustees
- the main documents which set out the operational framework for the Charity including Memorandum & Articles
- the Aims, Principles & Policies Training Pack
Training sessions on the obligations of new Trustees and/or the work of the Charity are held prior to Board meetings when appropriate.
## d) _Organisation structure and decision making_
Citizens Advice Bureau in Swale (trading as Citizens Advice Swale) is organised with a Board of Trustees comprising a minimum of 3 members up to a maximum of 15 to oversee policy and planning. During this reporting period the Board consisted on average of 11 members who met four times a year. The Managers and up to four staff representatives also sit on the Board, but they have no voting rights. A Finance and Staffing subcommittee meets quarterly to consider relevant matters and prepare recommendations for the full Board. A Strategy and Performance sub-committee considers aspects of the future direction and shape of the organisation, including service delivery channels and premises, to advise the Board in such matters. The Managers are appointed to strategically manage and supervise the day to day administration of the organisation.
Page 3
## **CITIZENS ADVICE BUREAU IN SWALE**
## **TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2022**
## **Structure, governance and management (continued)**
## e) _Risk assessment_
The Trustees have assessed the major risks to which the charitable company is exposed, in particular those related to the operations and finances of the charitable company, and are satisfied that systems and procedures are in place to mitigate exposure to the major risks.
Procedures are in place to ensure compliance with the health and safety of all staff, clients and visitors. The quality of advice given to clients is assured through adhering to the Citizens Advice Membership Scheme.
## **Objects of the Charity for Public Benefit**
The Charity's objects are to promote any charitable purpose for the benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Swale and surrounding areas.
In order to realise this public benefit, general and specialist advice is provided by telephone, email and (when possible) by face to face appointments at the Charity's locations in Sittingbourne, Sheerness and Faversham. Advice services are supplemented by training and support activities, particularly where related to the development of money management skills and financial capability. The Charity seeks to secure additional funding from time to time to support specific projects and programmes which enhance the breadth and sustain ability of the service for local residents.
We are a member of the National Association of Citizens Advice Bureaux, an independent registered charity providing advice materials, organisational support, training and quality assurance infrastructure. The national body also negotiates on the behalf of local offices with major funding providers and national Government to generate funding which is then allocated either directly or via a bidding process for local services.
## **Achievements and performance**
During the year, we directly advised 3,645 clients. This represents a return to levels seen pre-pandemic, and is a reflection of the success of our return to face-to-face provision while retaining telephone and online channels. As has been noted in previous Reports, the number of issues recorded continues to increase, with 15,264 identified by advisers in this year, again confirming that clients who require our support are bringing more complex situations and rarely require advice on just a single issue.
For the second year in a row, benefits work was our largest area of activity at 55% (from 39% in 2020-21), and Universal Credit issues alone accounted for 22% - a similar level to the previous year. A number of factors affected this, from the end of furlough schemes, to changes in employment pattens as the pandemic restrictions were lifted. Debt remains a key area of our activity at 23% (34% in 2020-21), but we were limited by a reduction in our debt team part-way through the year due to the uncertainty generated by national recommissioning of the MAPS (Money Advice & Pensions Service) provision. As we go into 2022-23, demand has increased substantially as inflation rates have risen sharply, and we are pleased to be back to a full team – though this is only currently funded to the end of January 2023. We recorded income gains, debts written off and other financial benefits for clients totalling £1,803,283 during the year. Our client profile showed a shift towards younger age-groups – possibly as they were more familiar with our new means of accessing services, with our highest single age group being 30-39 year-olds at 22%. We continue to provide support for vulnerable clients, and after concerns that they may not be finding it easy to contact us because of the pandemic, we are pleased to note that clients presenting with a disability and/or long-term health condition, at 57% is a 6% increase on the previous year and a return to pre-pandemic levels.
**CITIZENS ADVICE BUREAU IN SWALE**
Page 4
**TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2022**
## **Achievements and performance (Contd)**
We made efforts to restore face-to-face services whenever possible, although hampered by the rise of the Omicron variant of Covid-19 in Winter 2021-22. Earlier, we had invested in a substantial reconfiguration of our Faversham office with the help of a £10000 award by National Lottery and supported by funds drawn from our own Reserves. We also took the opportunity to negotiate a continuation of our lease for the premises for a further 9 years. By the end of the financial year we were providing regular face-to-face appointments in Faversham and once again in Sittingbourne, as well as a limited drop-in service. We continue to run most back-office functions remotely, and will be revisiting our lease with Swale BC for space in Swale House as that is due to expire in early 2023. Our contribution to national telephone advice services was a significant positive in the year, and in joining the Single Queue project, meant that local clients had a far greater chance of having their telephone calls answered promptly. Unfortunately, as with most things, the funding for this was strictly temporary as it was tied to funds from BEIS aimed at increasing access during the pandemic, and we had to let some staff leave at the end of the financial year. In other staffing matters, we participated in the national Kickstart scheme designed to provide employment opportunities for under-25s and we had one admin team member and two advisers with us for 6-month placements who all made a substantial contribution and learned a great deal. Two of them have gone on to full-time employment elsewhere, and we have retained one on a further temporary contract
## **Future and development**
2022-23 will undoubtedly be a challenging year. A substantial amount of our work in 2021-22 was supported by funding linked to the pandemic, inevitably short-term and targeted. While the pandemic may have abated – it is too early to genuinely declare it to be over – the issues that built up during the period are now reaching our attention, along with new concerns tied to huge increases in the cost of living including housing, fuel, food and transport. The demand is increasing, and our ability to respond is of crucial concern. Whilst we greatly value the core support we receive from local authorities, it is regrettable that the amount has remained unchanged for many years. In a period when inflation is heading towards 10%, it is a simple fact that a static income buys less, and in 2022-23 we will once again be exploring cost savings and efficiencies. We have been absolutely committed to retaining our locations and our specialist advice services – but there can be no doubt that these are increasingly under threat.
Part of the challenge has been the uncertainty generated by recommissioning of two key projects at a national level. The form of debt advice proposed by MAPS did not appear to meet local needs, and we were tasked with seeking an alternative plan and local funding. We were pleased that Swale BC were willing to engage with us on this – and given that the current MAPS decision to delay new arrangements only runs to January 2023, we hope that we will be able to continue with that local dialogue. The Help to Claim project for new Universal Credit claimants, which had been delivered through most local Citizens Advice for 3 years was altered to a much smaller number of providers. We made a successful bid (one of only two in Kent) and embarked on a new project, larger in scale, and far more challenging in delivery and targets. Initial set-up and staffing of the project was a major trial, and we hope that with new recruitment, it will settle down for the bulk of the year 2022-23. However, at this stage, it too is a time-limited scheme till the end of the new financial year.
Our approach to advice service delivery is now clear. It will be a hybrid model, combining face-to-face provision along with telephone and online. In due course, we will no doubt explore video systems as well. This helps accessibility for those who cannot get to a physical location, as well as supporting those who do not have the technological skills or means to use other channels. We have a workforce who are now well versed in all of these methodologies. However, by being so accessible, we place substantial burdens on our supervision and support resources. No adviser – volunteer or paid – working in an office, an outreach venue or remotely at home – can be left adrift with no opportunity to seek clarification/confirmation from a senior member of the team. It is largely impossible (we have tried….) to be a supervisor of a team of in person and remote advisers at the same time, and so we have to provide parallel supervision for both. This puts pressure on resources, and costs – but we have to recognize that supervision is an absolute requirement, so as we develop our adviser availability, it has to be matched by supervisor availability. A working group has been set up early in the new financial year to review our structure, service and funding – this is timely as it is over five years since we had a similar exercise, which led to our relocation into Swale House. A new shift in advice delivery and means requires a fresh look. Hopefully this will be reflected in the Report produced at this point in 2023
Page 5
**TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2022**
## **CITIZENS ADVICE BUREAU IN SWALE**
## **Volunteers**
The pandemic and the shift to remote services and the need for independent technological skills provided an impetus for many of our older and longer-serving volunteers to step down. We are grateful for their contribution over the years. Fortunately, alongside this process, we were able to recruit a number of new team members, often younger and more familiar with the online world. Overall, our number of active volunteers has reduced, and we continue to recruit proactively. We are also developing fast-track methods to get people into active service more quickly – piloted very successfully with our Kickstart-funded advisers. It does appear that we are moving from a volunteer service with a small paid staff team to an organisation made up of a larger employee workforce and a relatively smaller contribution from volunteers. This has advantages and disadvantages – the most obvious of the latter being cost and the need for a constant search for funding. Our volunteers continue to be ably supported by our Volunteer Coordinator, and as noted previously, our Supervisors, and they bring a wealth of skills and experience to our team and ultimately to our clients. It should always be noted that advice work is not the only field where we have a volunteer workforce, and we should particularly pay regard to our volunteers who make up the Board of Trustees.
## **Financial review**
_Reserves policy_
The Trustee’s policy is to maintain unrestricted reserves of approximately four months core operating expenditure. We maintain these reserves as a prudent measure in challenging financial times. Having allocated a substantial sum to a designated fund set against potential staffing changes, this sum has been deemed excessive and reduced for 2022-23. We will, however, almost certainly be drawing on the overall reserves in 2022-23 if we are to maintain the current planned service and structure – although we will naturally seek alternative funding streams to offset anything we need to withdraw.
At the year end the charitable company had reserves of £182,837 (2021- £210,188) of which £200 was restricted (2021 - £11,655) and £20,000 (2021-£ 40,000) designated. The detailed financial figures are shown on page 7 of the Financial Statements.
## **Going concern**
The financial statements have been prepared on a going concern basis. We have received a substantial additional income between 2020 and 2022 from various funds aimed at supporting the community during the pandemic, and in improving access to services. However, as those funds are now withdrawn, we are embarking on a period of high inflation and increased demand which will place considerable challenge on the Charity. Contingency arrangements are regularly reviewed by the Board, and we are exploring measures to create cost-saving efficiencies, and secure additional resources. While the two major national projects, in MAPS debt advice and Help to Claim remain short-term, we will have to weather substantial insecurity, but robust discussion has already prepared us for various contingencies
Based on these assessments and having regard to the resources available to the entity, the Trustees have concluded that there is no material uncertainty and that they can continue to adopt the going concern basis in preparing the annual report and accounts.
Approved by the Board of Trustees on the July 2022 and signed on its behalf by:
……………………………..
David Walker - Chairman
**CITIZENS ADVICE BUREAU IN SWALE**
Page 6
## **INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF CITIZENS ADVICE BUREAU IN SWALE**
I report to the charity trustees on my examination of the accounts of the company for the year ended 31 March 2022 which are set out on pages 6 to 19.
## **Responsibilities and basis of report**
As the charity Trustees of the company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (''the 2006 Act'').
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your Charity's accounts as carried out under section 145 of the Charities Act 2011 (''the 2011 Act''). In carrying out my examination I have followed the Directions' given by the Charity Commission under section 145(5)(b) of the 2011 Act.
## **Independent examiner's statements**
The Company's gross income exceeded £250,000, and I confirm that I am qualified to undertake the examination by being a qualified member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
- 1 accounting records were not kept in respect of the company as required by section 386 of the 2006 Act; or
- 2 the accounts do not accord with those records; or
- 3 the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair view' which is not a matter considered as part of an independent examination; or
- 4 the accounts have not been prepared in accordance with the Charities SORP (FRS102).
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
## **Use of Report**
This report is made solely to the Company's Trustees, as a body, in accordance with section 145 of the Charities Act 2011 and regulations made under section 145 of that Act. My work has been undertaken so that I might state to the Company's Trustees those matters I am required to state to them in an Independent examiner's report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the Company and the Company's Trustees as a body, for my work or this report.
**Andrew Collyer ACA Burgess HodgsonLLP Camburgh House 27 New Dover Road Canterbury Kent CT1 3DN**
**CITIZENS ADVICE BUREAU IN SWALE**
Page 7
## **STATEMENT OF FINANCIAL ACTIVITIES (Incorporating an Income and Expenditure Account) FOR THE YEAR ENDED 31 MARCH 2022**
|**Note Unrestricted Designated**
**Funds**
**Fund**
**£**
**Income and Endowments**
**Donations**
2
4,036
-
**Other Income**
1,724
-
**Charitable Activities:**
**Grants and contracts**
3
133,430
-
**Investment income**
33
-
**Total incoming resources**
139,223
-
**Expenditure on Charitable Activities**
**Charitable activities**
4
181,522
-
**Total resources expended**
181,522
-
**Net Income/(expenditure)**
(42,299)
-
**Transfers between funds**
46,403
(20,000)
**Net movement in funds**
**for the year**
4,104
(20,000)
**Reconciliation of funds**
Total funds brought forward
158,533
40,000
**Total funds carried forward**
17
162,637
20,000|**Restricted**
**Funds**
**£**
25,000
-
239,918
-
264,918
249,970
249,970
14,948
(26,403)
(11,455)
11,655
200|**Total**
**2022**
**£**
29,036
1,724
373,348
33
404,141
431,492
431,492
(27,351)
-
(27,351)
210,188
182,837|**Total**
**2021**
**£**
31,988
419
364,045
43|
|---|---|---|---|
||||396,495|
||||343,798|
||||343,798|
||||52,697
-|
||||52,697
157,491|
||||210,188|
Page 8
## **CITIZENS ADVICE BUREAU IN SWALE**
## **BALANCE SHEET AS AT 31 MARCH 2022**
|**Note**
**Fixed Assets**
Tangible assets
12
Total fixed assets
**Current Assets**
Debtors
13
Cash at bank and in hand
14
Total current assets
**Creditors: Amounts falling due**
**within one year**
15
**Net current assets**
**Total net assets**
**The Funds of the Charity**
17
Unrestricted funds
Designated Fund
Restricted funds
**Total charity funds**|**£**
1,307
181,160
182,467
(19,630)|**2022**
**£**
20,000
20,000
162,837
182,837
162,637
20,000
200
182,837|**£**
16,680
229,951
246,631
(36,709)|**2021**
**£**
266|
|---|---|---|---|---|
|||||266
209,922|
|||||210,188|
|||||158,533
40,000
11,655|
|||||210,188|
The Trustees consider that the Company is entitled to exemption from the requirement to have an audit under the provisions of section 477 of the Companies Act 2006 ("the Act") and members have not required the Company to obtain an audit for the year in question in accordance with section 476 of the Act.
The Trustees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of the financial statements.
The financial statements have been prepared in accordance with the provision applicable to companies subject to the small companies regime and in accordance with the provisions of FRS 102 section 1A -small entities.
These financial statements were approved and authorised for issue by the Board and were signed on their behalf on July 2022
…………………………………
D Walker (Chairman)
………………………………… M J Moore FCA (Honorary Treasurer)
## **Company Registration No 5052691**
**CITIZENS ADVICE BUREAU IN SWALE**
Page 9
**NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## **1 Accounting policies**
## a **General information and basis of preparation**
Citizens Advice Bureau in Swale is a private company limited by guarantee in England. In the event of the Charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. The address of the registered office is given in the charity information on page 2 of these financial statements. The nature of the Charity's operations and principal activities are the provision of free, confidential, independent and impartial advice services to the people of Swale.
The Charity constitutes a public benefit entity as defined by FRS 102. The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) issued on 16th July 2014 as updated through Update Bulletin 1 published on 1st January 2019, the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102), the Charities Act 2011, Companies Act 2006 and UK Generally Accepted Practice as it applies from 1 January 2019
The Charity has applied Update Bulletin 1 as published on 2 February 2016 and does not include a cash flow statement on the grounds that it is applying FRS 102 Section 1A
The financial statements are prepared on a going concern basis under historical cost convention, modified to include certain items of fair value. The financial statements are presented in sterling which is the functional currency of the charity and rounded to the nearest £.
The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated.
- b) **Incoming resources**
- Grants, including grants for the purchase of fixed assets, are recognised in full in the Statement of Financial Activities when the charity has entitlement after any performance conditions are met, it is probable that the income will be received and the amount can be measured reliability. Income is deferred only when the donor has specified that the income relates to a future period, or if entitlement is not met.
Donated services and facilities are included at the value of the Charity where this can be quantified. The value of services provided by volunteers has not been included in these accounts in line with the SORP (FRS 102)
Rental income is recognised as the Charity's right to receive payment is established.
## c) **Resources expended**
Resources expended are recognised in the period in which they are incurred. Resources expended include VAT which cannot be recovered and is therefore reported as part of the expenditure to which it relates
Charitable expenditure comprises those costs incurred by the Charity in the delivery of its activities. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
Support costs are those that assist the work of the Charity but do not directly represent the charitable activities and include office, personnel, governance and administrative costs. These costs have been allocated to expenditure in charitable activities.
Governance costs include those costs associated with meeting the constitutional and statutory requirements of the Charity and include Independent Examiners' fees and costs linked to the strategic management of the Charity.
**CITIZENS ADVICE BUREAU IN SWALE**
Page 10
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## 1 **Accounting policies (cont'd)**
- d) **Tangible fixed assets and depreciation**
Tangible fixed assets of over £1,000 are capitalised and are stated at cost less depreciation. Depreciation is provided are rates calculated to write off the cost less estimated residual value of each asset over its expected useful life, as follows:
Leasehold improvements 20% straight line Computers, software and equipment 25% straight line Fixtures and fittings 25% straight line
- e) **Cash and Cash equivalents**
Cash is represented by cash in hand and financial institutions repayable without penalty on notice of not more than 24 hours,
- f) **Debtors and creditors receivable/payable within one year.**
Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any loss arising from impairment are recognised in expenditure.
- g) **Employee benefits**
The Charity operates a defined contribution plan for the benefit of employees. Contributions are expensed as they become payable.
- h) **Operating leases**
Lease payments under operating lease, where substantially all of the risk and benefits remain with the lessor, are charged as expenses in the period in which they are incurred.
## i) **Going concern**
The financial statements have been prepared on a going concern basis. We have sought to maximise income in recent times, and all expenditure is closely monitored for value-for-money and impact on the provision of services Following the pandemic we are in a good position to offer the best of the “old” and “new” methodologies, and staff and volunteers are clearly able to work from a variety of locations and using a range of tools. This puts us in a good position to be a modern, forward-thinking service
Based on these assessments and having regard to the resources available to the entity, the Trustees have concluded that there is no material uncertainty and that they can continue to adopt the going concern basis in preparing the annual report and accounts.'
- j) **Fund Accounting**
Funds held by the Charity are either:
Unrestricted general funds- these are funds which can be used in accordance with the charitable objects at the discretion of the trustees.
Designated Funds- these are funds set aside by the Trustees out of unrestricted general funds for specific projects or future purposes.
Restricted funds- these are funds that can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are used for particular restricted purposes.
## k) **Judgements and key sources of estimated uncertainties**
No judgements (apart from those involving estimates) have been made in the process of applying the above accounting policies that have had any significant effect on amounts recognised in the financial statements, except for those detailed in the above accounting policies.
There are no key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amount of assets and liabilities within the next financial year.
**CITIZENS ADVICE BUREAU IN SWALE**
Page 11
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|**Unrestricted**
**Funds**
**£**
**2**
Faversham Town Council
-
Minster Parish Council
-
Sheerness Borough Council
-
Other Local Parishes
1,595
Friends of CAB, other donations and fundraising
941
The Swire Trust
1,000
Swale Borough Council members grants
500
Colyer Fergusson Charitable Trust
-
The David Family
-
4,036
**3**
**Grants and contracts**
Swale Borough Council
133,430
Swale Foodbank
-
Swale Covid
-
Defra
-
Swale Borough Council - Self Isolation Support
-
Southern Water
-
National Lottery
-
National Association of Citizens Advice Bureau:-
MVA Test Bed
-
Money Advice Service
-
Business Energy and Industrial Strategy - Adviceline
-
Business Energy and Industrial Strategy - IT
-
Help to Claim
-
Kickstart
-
133,430
**Donations**|**Restricted**
**Funds**
**£**
6,000
5,000
500
-
-
-
1,000
7,500
5,000
25,000
-
-
-
-
40,000
3,000
-
-
111,071
18,922
-
52,569
14,356
239,918|**Total**
**2022**
**£**
6,000
5,000
500
1,595
941
1,000
1,500
7,500
5,000
29,036
133,430
-
-
-
40,000
3,000
-
-
111,071
18,922
-
52,569
14,356
373,348|**Total**
**2021**
**£**
6,000
5,000
5,000
965
662
1,000
1,068
7,500
5,000|
|---|---|---|---|
||||32,195|
||||133,430
6,000
4,998
12,500
-
-
10,000
5,850
115,458
19,079
3,704
53,026
-|
||||364,045|
Page 12
## **CITIZENS ADVICE BUREAU IN SWALE**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|4
**Resources expended**
**Unrestricted**
**Funds**
**£**
Staff costs
113,795
Training expenses
1,750
Travelling expenses
135
Staff support costs
5,150
Remote monitoring re Money Advice and Pensions service
-
Support costs (see note 5)
60,692
181,522
**5**
**Support costs allocated to activities**
**Unrestricted**
**Funds**
**£**
Staff costs
31,729
Rent room hire and service charges
4,732
Water rates
6
Insurance
661
Cleaning, decoration and repairs
310
Heating and lighting
1,237
Postage
542
Subscriptions, CitA membership fees and Publications
6,510
Office equipment, stationery and IT services
3,312
Refreshments and office sundries
731
Telephone and Broadband
1,359
Depreciation
2,996
Payroll fees
576
Legal and Professional charges
-
Other
207
Governance costs (see note 6)
5,784
60,692
6
**Governance costs**
**Unrestricted**
**Funds**
**£**
Staff costs
4,233
Independent Examiners' fees
1,102
Trustee Insurance
185
AGM and Trustees meeting costs
264
5,784
**Analysis of expenditure on charitable activities**|**Restricted**
**Fund**
**£**
175,968
273
12
1,612
(1,455)
73,560
249,970
**Restricted**
**Fund**
**£**
49,897
3,719
4
504
4,383
970
411
5,049
3,547
252
1,030
2,270
436
-
105
983
73,560
**Restricted**
**Fund**
**£**
-
698
117
168
983|**2022**
**£**
289,763
2,023
147
6,762
(1,455)
134,252
431,492
**2022**
**£**
81,626
8,451
10
1,165
4,693
2,207
953
11,559
6,859
983
2,389
5,266
1,012
-
312
6,867
134,352
**2022**
**£**
4,233
1,800
302
432
6,767|**2021**
**£**
227,699
480
171
4,929
(1,295)
111,814|
|---|---|---|---|
||||343,798|
||||**2021**
**£**
69,423
5,174
254
1,033
84
1,504
505
9,362
9,543
765
2,688
267
1,102
1,140
2,529
6,441|
||||111,814|
||||**2021**
**£**
3,818
2,321
302
-|
||||6,441|
**CITIZENS ADVICE BUREAU IN SWALE**
Page 13
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|**7**|**Net Income/(expenditure) for the year**|**2022**|**2021**|
|---|---|---|---|
|||**£**
|**£**|
||This is stated after charging:|||
||Depreciation of Tangible assets|5,266|267|
||Operating lease rentals|1,665|1,665|
||Independent examiners fees|1,800|2,321|
## **8 Independent examiners remuneration**
**The Independent examiners remuneration amounts to an independent examiners fee of £1800 (2021: £2321)**
|**9**
**Staff costs**
Wages and salaries
Social security costs
Defined contribution pension costs|**2022**
**£**
349,751
19,937
5,932
375,620|**2021**
**£**
282,266
14,306
4,368|
|---|---|---|
|||300,940|
No employee received total employee benefits (excluding employers pension costs) amounting to more than £60,000 in the period.
The average monthly number of employees and full time equivalents (FTE) during the year was as follows:
||**2022**|**2022**|**2021**|**2021**|
|---|---|---|---|---|
||**Number**
|**FTE**|**Number**|**FTE**|
|Provision of services|19|11|17|10|
## **10** Trustees' and key management personnel remuneration and expenses
None of the Trustees (or any persons connected with them) received any remuneration during the year, (2021: £Nil) neither were they reimbursed expenses during the year (2021: £Nil).
The total amount of remuneration received by key management personnel is £63,912 (2021: £57,832). The Trustees consider key management personnel to be comprised of M Hinton, F Spall and the Trustees.
## **11** Taxation
The Company is a registered Charity and is not subject to Corporation Tax.
**CITIZENS ADVICE BUREAU IN SWALE**
Page 14
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|**12 Tangible fixed assets**
**Leasehold**
**improvements**
**£**
Cost
As at 1 April 2021
30,321
Additions
25,000
Disposals
-
As at 31 March 2022
55,321
Depreciation
As at 1 April 2021
30,321
Disposals
-
Charge for the year
5,000
As at 31 March 2022
35,321
Net book values
As at 31 March 2022
20,000
As at 31 March 2021
-
**13 Debtors**
Prepayments
Debtor
Accrued Income
**14**
Lloyds TSB Instant access account
Lloyds TSB Current account
Metro Bank
CAF Bank
Cash in Hand
**15** Creditors: amounts falling due within one year
Trade creditors
Taxes and social security
Other creditors and accruals
Deferred income
**Cash at Bank and in Hand**|**Computers**
**software &**
**equipment**
**£**
26,284
-
-
26,284
26,284
-
-
26,284
-
-|**Fixtures,**
**& fittings**
**£**
4,018
-
-
4,018
3,752
-
266
4,018
-
266
**2022**
**£**
555
-
752
1,307
**2022**
**£**
17,263
26,209
51,115
86,023
550
181,160
2022
£
-
6,797
7,833
5,000
19,630|**Total**
**£**
60,623
25,000
-|
|---|---|---|---|
||||85,623|
||||60,357
-
5,266|
||||65,623|
||||20,000|
||||266|
||||**2021**
**£**
284
10,000
6,396|
||||16,680|
||||**2021**
**£**
63,162
29,129
51,102
86,008
550|
||||229,951|
||||2021
£
-
-
17,788
18,921|
||||36,709|
**CITIZENS ADVICE BUREAU IN SWALE**
Page 15
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## **16 Funds Reconciliation**
## **STATEMENT OF FUNDS- CURRENT YEAR**
## **Unrestricted Funds**
|**Unrestricted Funds**||||||
|---|---|---|---|---|---|
|Designated fund
Staffing Contingencies fund
Money Advice and Pensions service
Business Energy and Industrial Strategy
Swale Borough Council Self Isolation Support
Faversham Town Council
Minster Parish Council
Sheerness Bourgh Council
William Barrows Charity
Colyer Fergusson Charitable Trust
The Edward Vinson 1957 Charity Settlement -
Swale councillors members grants
Faversham Branch refurbishment
The David Family
National Lottery
Southern water
Help to Claim
Kickstart
General Funds
**Restricted funds**|**Balance at**
**01 04 21**
**£**
158,533
40,000
-
-
-
-
200
-
1455
-
-
10,000
-
11655|**Incoming**
**resources**
**£**
139,223
-
111,071
18,921
40,000
6,000
5,000
500
-
7,500
-
1,000
5,000
3,000
52,570
14,356
264,918|**Resources**
**Expended**
**£**
(181,522)
-
(102,507)
(16,958)
(31,978)
(5,000)
(5,000)
(500)
-
(6,500)
-
-
(5,000)
(4,139)
(3,000)
(55,032)
(14,356)
(249,970)|**Transfers**
**£**
46,403
(20,000)
(8,564)
(1,963)
(8,022)
(1,000)
-
-
-
(1,000)
(1,455)
(1,000)
-
(5,861)
-
2,462
-
(26,403)|**Balance at**
**31 03 22**
**£**
162,637|
||||||20,000|
||||||-
-
-
-
-
-
200
-
-
-
-
-
-
-
-|
||||||200|
Page 16
**CITIZENS ADVICE BUREAU IN SWALE**
**NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
## **STATEMENT OF FUNDS- PRIOR YEAR**
Unrestricted Funds
|Unrestricted Funds|||||
|---|---|---|---|---|
|Balance at
01 04 20
£
154,908
Designated fund
Staffing Contingencies fund
-
Money Advice and Pensions service
-
Business Energy and Industrial Strategy
MVA Test bed
Faversham Town Council
-
Minster Parish Council
-
Sheerness Bourgh Council
-
William Barrows Charity
200
Colyer Fergusson Charitable Trust
-
The Edward Vinson 1957 Charity Settlement -
1455
Swale councillors members grants
To develop community debt provision in Partnership
with Faversham Foodbank
494
To support fundraising and personal
development resources
227
The David Family
-
Swale foodbank
-
Defra
-
National Lottery
-
Help to Claim
-
2376
General Funds
Insurance, Subscriptions and provision of services -
**Restricted funds**|Incoming
resources
£
141,517
-
115,458
22,783
5,850
6,000
5,000
5,000
-
7,500
-
1,068
-
-
5,000
6,000
12,500
10,000
53,026
255,185|Resources
Expended
£
(117,937)
-
(102,289)
(19,741)
(5,850)
(5,000)
(4,500)
(4,500)
-
(6,750)
-
(1,068)
-
(5,000)
(5,400)
(12,500)
-
(53,263)
(225,861)|Transfers
£
(19,955)
40,000
(13,169)
(3,042)
-
(1,000)
(500)
(500)
-
(750)
-
-
(494)
(227)
-
(600)
-
-
237
(20,045)|Balance at
31 03 21
£
158,533|
|||||40,000|
|||||-
-
-
-
-
-
200
-
1,455
-
-
-
-
10,000
-|
|||||11,655|
Purpose of funds:
Unrestricted Funds: These funds can be used in accordance with the Charity's objectives at the discretion of the Trustees.
## Designated Fund
## Staffing Contingencies Fund
A fund created by the Trustees to provide a contingency reserve to cover recruitment, training and potential redundancy costs should funding sources reduce.
## Restricted Funds:
## Money Advice and Pensions Service
The Money Advice and Pensions Service, in partnership with Citizens Advice, funds the Debt Advice Project. The Charity received a number of grants for increased capacity. Unspent funds have been transferred to unrestricted general funds in accordance with the agreement.
## Business Energy and Industrial Strategy
Funding received via Citizens Advice to provide additional resources during Covid times, in particular advice to assist clients to manage their debts, the grant was paid in 2021/21 but the service is for two years.
## Swale Borough Council Self Isolation Support
A Grant of £40,000 to provide a Contact Centre for Swale residents who felt isolated due to covid.
**CITIZENS ADVICE BUREAU IN SWALE**
Page 17
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
- **16** Purpose of Funds Continued
## MVA Test Bed
A grant from Swale CCG to provide financial capability and in particular to help clients manage finances and avoid the need for further debt support.
## Faversham Town Council
This grant contributes to the cost of providing casework for Faversham Clients.
- Minster Parish Council Sheerness Town Council and Colyer Fergusson Charitable Trust This is three grants that contribute to the cost of providing advice services for Sheppey clients.
## William Barrows Charity
This grant has been provided for use in cases of extreme hardship of residents of the parish of Borden.
## Edward Vinson 1957 Charity Settlement and National Lottery
Funds provided to refurbish the Faversham Office.
## Swale council Members Grants
Various members grants for specific costs as set out above and general office running costs.
## The David Family
Funds to provide for a service in the Faversham area.
## Swale Food bank
A grant provided by Swale BC to provide financial capability advice to clients referred by Swale Food Bank.
## Defra
Grant administered by Swale BC to support and recruit new volunteers.
## Help to Claim
Funding to provide assistance for clients making their initial Universal Credit claim.
## Southern Water
A grant to provide financial capability and in particular to help clients manage finances and avoid the need for further debt support.
## National Lottery
A grant provided to redesign the Faversham office to make it more user friendly.
## Kickstart
A grant to assist with emplyment costs, to enable those first leaving school to get work experience for a period of 6 months the grant reprents the employment of 3 people
|**17 ANALYSIS OF NET ASSETS BETWEEN FUNDS -**
**CURRENT YEAR**
Tangible fixed assets
Other current assets/liabilities
Cash at Bank and In Hand
Total net assets|**Designated**
**funds**
**£**
-
-
20,000
20,000|**Restricted**
**funds**
**£**
-
(5,000)
5,200
200|**General**
**funds**
**£**
20,000
(13,323)
155,960
162,637|**Total**
**2022**
**£**
20,000
(18,323)
181,160|
|---|---|---|---|---|
|||||182,837|
**CITIZENS ADVICE BUREAU IN SWALE**
Page 18
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022**
|**ANALYSIS OF NET ASSETS BETWEEN FUNDS -**
**PRIOR YEAR**
Tangible fixed assets
Other current assets/liabilities
Cash at Bank and In Hand
Total net assets|**Designated**
**funds**
**£**
-
-
40,000
40,000|**Restricted**
**funds**
**£**
-
-
11,655
11,655|**General**
**funds**
**£**
266
(20,029)
178,296
158,533|**Total**
**2021**
**£**
266
(20,029)
229,951|
|---|---|---|---|---|
|||||210,188|
## **18 Financial Commitments**
At 31 March 2022 the charity had total future minimum base payments under noncancellable operating leases as follows:
|At 31 March 2022 the charity had total future minimum base payments under non-
cancellable operating leases as follows:
**ancial Commitments**|||
|---|---|---|
|Not later than one year
Later than one and not later than five years|**2022**
**£**
15,166
26,776
41,942|**2021**
**£**
17,665
35,941|
|||53,606|
## **19 Pensions and other post retirement benefits**
The Charity operates a defined contribution pension plan for its employees. The amount recognised as an expense in the period was £5,932 (2021: £4,368). There were no liabilities outstanding (2021: £Nil) in relation to this pension
## **20 Related party transactions**
There were no related party transactions during the year (2021: £nil).
Page 19
**NOTES TO THE FINANCIAL STAT FOR THE YEAR ENDED 31 MARCH 2022**
## **CITIZENS ADVICE BUREAU IN SW**
## 19 **Comparative Statements of Financial Activities (2021)**
|Notes
**Unrestricted**
**Designated**
**Funds**
**Fund**
£
**Donations**
2
2,627
-
**Other Income**
419
-
**Charitable Activities:**
**Grants and contracts**
3
138,428
-
**Investment income**
43
-
**Total incoming resources**
141,517
-
**Expenditure on Charitable Activities**
**Charitable activities**
4
117,937
-
**Total resources expended**
117,937
-
**Net Income/(expenditure)**
23,580
-
**Transfers between funds**
(19,955)
40,000
**Net movement in funds**
**for the year**
3,625
40,000
**Reconciliation of funds**
Total funds brought forward
154,908
-
**Total funds carried forw**
17
158,533
40,000
**Income and Endowments**|**Restricted**
**Funds**
29,568
-
225,617
-
255,185
225,861
225,861
29,324
(20,045)
9,279
2,376
11,655|**Total**
**2021**
31,988
419
364,045
43
396,495
343,798
343,798
52,697
-
52,697
157,284
209,981|**Total**
**2020**
31,360
745
323,549
58|
|---|---|---|---|
||||355,712|
||||310,503|
||||310,503|
||||45,209
-|
||||45,209
112,075|
||||157,284|