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2020-03-31-accounts

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REGISTERED COMPANY NUMBER: 5028053 (England and Wales) REGISTERED CHARITY NUMBER: 1102796

REPORT OF THE TRUSTEES AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2020 FOR CROSSROADS CARE NORTH WEST

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Styles and Co JFC Limited Heather House 473 Warrington Road Culcheth Warrington WA35QU

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enossnanbé CARE NORTH WEST

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CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2020

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Report ofthe Trustees 1to 10
Reportof theIndependentAuditors 11to13
Statement of Financial Activities 14
Balance Sheet 15
Cash Flow Statement - 16
Notes to the Cash Flow Statement 17
Notes to the Financial Statements 18 to 29
DetailedStatementofFinancialActivities 30to31

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CROSSROADS CARE NORTH WEST

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2020. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of treland (FRS 102) (effective 1 January 2015).

OBJECTIVES AND ACTIVITIES Objectives and aims The Charity's objectives are: :

  1. To ensure that carers and people with care needs are treated with the respect and sensitivity, recognising the dignity and value of each person for whom our service is provided.

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, 2. To relieve stress experienced by carers, and children and adults who have care needs, as a result of disability, illness or age by offering respite service through the provision of community based ' support workers who are well trained to provide personal and individualised care.

| 3. To deliver a quality service which is consistent and tailored to the individual needs of each carerland the person with care needs. | The Charity employs Carer Support Workers, alongside Supervisory, Administrative and Management staff who have defined and evaluated duties and responsibilities. The Charity ensures that CCNW, staff is supervised and have an annual appraisal, and strives to maintain competitive pay rates. Personne! functions, including pay and conditions review, are ongoing and discussed regularly at Personnel Sub -Committee meetings. There is also a Finance Sub Committee in place and both sub committees are attended by three Trustees and the CEO.

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CROSSROADS CARE NORTH WEST

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

STRATEGIC REPORT

Achievement and performance

  1. The operational business model has been continually monitored and adapted in the light of environmental changes. The benefits of last year's merger have been seen through this financial year.

  2. The policies and operative procedures for the Charity continue to be reviewed and monitored as required by Carers Trust. All reviewed policies have been adopted by the Board of Trustees and recorded as such in the minutes of Board meetings.

  3. The financial performance of the Charity has been overseen by the CEO and the finance team supported by outside professional financial input; this has enabled finance information to be brought to the Board to enable relevant decisions to be made. Increases in National Minimum wage have improved the hourly rates for front line Care Support Workers; however this has not always been reflected in the commissioned rates that commissioners are willing to pay for social care. 4. Training of all staff has been maintained as dictated by the policies and procedures. All statutory training requirements have been fulfilled.

  4. All contracts have been successfully delivered and commissioners have been satisfied at regular audits they have undertaken.

  5. Marketing continues to increase private work and the new approach to Carer Support Worker recruitment has also resulted in some increase in recruitment and retention. 7. The Charity continues to provide the same level of support to carers in the face of an increasingly deficient economic climate and continued reductions in government funding.

  6. Respite care for carers in St Helens, Halton, Wigan and Leigh, Chorley and South Ribble, Hyndburn and West Lancashire has been continued, although the adjustments to Covid-19 in March immediately resulted in reduced hours.

The organisation lost a significant piece of private work in addition a significant amount of commissioned work was cancelled and some staff had to be furloughed due to a variety of reasons. However the organisation re-grouped and began to operate in some ways within a different delivery model, for example new technologies where utilized to communicate, support and reassure vulnerable service users. Whilst core support interventions continued to be delivered, much to the credit of front line staff and their local management team.

  1. We continue to provide End of Life care which is very much valued by carers looking after a loved one who is terminally ill and wishes to remain at home together with a small newly commissioned service to deliver End of Life overnight support was secured via a local CCG.

  2. Our work with children with complex needs continues to increase and we maintained our charitable offer of extra support as an alternative to previous Christmas parties. The extra support was responsive to individual need and reflects the needs of the holistic family and their respective individual circumstances. CCNW now offers some free fun activities to its supported children, in addition to some support that we now provide by way of food hampers and presents for all the children in our supported families, not just the ones we are commissioned to support.

  3. Local partnerships have developed particularly in Wigan and Halton and we have developed partnerships working with the local universities to undertake joint research.

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CROSSROADS CARE NORTH WEST

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

STRATEGIC REPORT

Achievement and performance

  1. The CEO successfully negotiated uplifts in hourly rates for existing contracts against the continued background of austerity for local councils, and challenges in health service finance. This helped maintain the continued uplifts in minimum wage and auto enrolment pension provision to ensure CCNW maintains competitive pay rates for Carer Support Workers.

  2. Continued reviews of the staff structure took place with the appointment of the Credit Control Manager resulting in successfully reducing the level of debt to very low levels. The appointment of the Quality and Business Senior Manager has resulted in support to the CEO in all aspects of contract provision ensuing the high quality of care and adherence to policies and procedures for which CCNW is recognised.

  3. Whilst recruitment of Carer Support Workers continues to be deficient, different approaches to. attract differing age groups have been adopted with some success.

  4. CCNW acknowledge the risks to its services both operational and financially which may result from the Pandemic declared in March 2020. The organisation is proactively taking steps to ensure its contractual funding is protected and additional funding is secured for costs to be incurred in respect of Protective Equipment and other issues. |

STRATEGIC PLAN : The organisation made a strategic decision to put a greater emphasis on securing charitable funding, in order to become less reliant on commissioned work and to provide improved project support to its carers, by reducing social isolation and aiming to improve their holistic wellbeing and resilience.

Ongoing discussion with a similar but larger organisation to Crossroads Care North West regarding the potential for both organisations to merge are now on hold due to the Pandemic and its outcome.

The strategic plan has been updated to inform the Annual Business Plan for the years April 2019 - April 2020. This ensured the relevance in the light of changing physical and political environments.

The Charity aims to continue support across all its areas and emphasis continues now on complex care provision such as End of Life and complex Children's Services where we feel we have greater expertise. Domiciliary Care however continues to be the main care provision in the Hyndburn area although we are using our marketing plan to develop alternative services. .

The Risk Management Register will continue to be reviewed and monitored to support the Strategic Plan. ACKNOWLEDGMENTS || In December 2019 Crossroads Care North West, with great sadness, reported the passing! of their Chairperson Joyce Wilcock. Joyce's level headedness, calming influence, knowledge, expertise and guidance were an asset that is greatly missed. ; The Board would like to put on record their appreciation to all the staff for their dedication and commitment especially Sandra Keatley CEO whose leadership and ability to face the challenges _ is commendable.

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CROSSROADS CARE NORTH WEST REPORT OF THE TRUSTEES FOR THE YEAR ENDED31 MARCH 2020

STRATEGIC REPORT

Achievement and performance

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The Board and management team would also like to formally acknowledge the continued support of our commissioners.

Financial review

Details of the results for the year are shown in the Statement of Financial Activities and Notes forming part of the financial statements. The Trustees are satisfied with the results for the year. The charitable company Statement of Financial Activities is set out on page 14 of these accounts.The trustees report a deficit in the year of £15,103 (2019 - surplus £11,142) and accumulated funds of £161,075 (2019 - £176,178).

Reserves policy

The Trustees recognise the level of reserves (that is those funds that are freely available) and that the Charity needs to bridge the funding gaps between the expenditure associated with providing care support and receiving resources through grants and donations that provide the funding.

During the year the charitable company's total reserves decreased from £176,178 to £161,075. The amount of restricted reserves was £1,276 (2019:fnil) and the amount of free reserves was £158,217 (2019: £172,578).

Investment policy and objectives

Under the Memorandum and Articles of Association, the Charity has the power to invest in any way the Trustees see fit in order to achieve its charitable aims. The Trustees, having regard to the liquidity requirements of operating the Charity and to the reserves policy, have operated a policy of keeping available funds in an interest bearing deposit account and seek to achieve a rate of deposit interest which matches or exceeds inflation as measured by the retail prices index.

However it should be noted that the adverse changes to the national economic environment have impacted on the investment income available. The Board of Trustees reviewed a range of potential investment opportunities with a view to maximising income whilst ensuring the security of the Charity's finances. The Board will continue to monitor the position.

Financial Performance

The Finance Sub Committee provides an on-going review of the Charity's method of reporting its financial performance to the Board of Trustees to ensure we accurately reflect the performance of the Charity and fully comply with the requirement of CC8 - Internal Financial Controls for Charities. The Trustees agreed an annual financial budget for the year.

The principal funding sources are contained within this Report being detailed in Notes 2, 3 & 4 of the Statement of Activities for the year ending 31st March 2020. The Board is extremely grateful to all those who have provided funding. The support of our funders is essential and enables the Charity to continue to provide Carer support.

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CROSSROADS CARE NORTH WEST

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

STRATEGIC REPORT

Future plans

Over the next year the Charity aims to continue to provide services across allits geographical areas.

We have recognised that our strength lies in more complex work and not "the quarter hour drop ins" which have been the mainstay of Local Authority domiciliary care contracts. So we will continue to seek work in the specialist areas such as End of Life Care, Children's work and Dementia Care in which our staff) receive comprehensive training. The CEO will consider all publicised tenders in these areas and submit procurement documents where relevant after discussion with the Board. | The Board has a dedicated team of Trustees with a diversity of expertise to support the work of the Charity. This includes those who are Carers themselves. Although it is difficult to recruit Trustees, we we will review the skills required at Board level and seek to to recruit to fill the gaps. STRUCTURE, GOVERNANCE AND AND MANAGEMENT : Governing document Crossroads Care North West is a Registered Charity and also a Company Limited by Guarantee. The Charity is governed by its Memorandum and Articles of Association which define its aims, objectives, duties and responsibilities. | Recruitment and appointment of new trustees , As set out in the Articles of Association, Trustees will be appointed at future Annual General Meetings of the Charity. Trustees may at their discretion admit individuals or organisations to the Board of Trustees. The Board of Trustees may appoint a person who is willing to act to be a Trustee, either to fill a casual vacancy or as an additional Trustee provided that the appointment does not cause the number of ' Trustees to exceed twelve. |

The Board has a dedicated team of Trustees with a diversity of expertise to support the work of the Charity. This includes those who are Carers themselves. Although it is difficult to recruit Trustees, we we will review the skills required at Board level and seek to to recruit to fill the gaps.

STRUCTURE, GOVERNANCE AND AND MANAGEMENT

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The Chairperson ofthe Board of Trustees is appointed by the Board of Trustees.

All Trustees are appointed for a period of twelve months, whereby 50% of them resign and should they wish, are subsequently able to offer themselves for re-election.

All Trustees are circulated with invitations to nominate Trustees prior to the AGM and requesting nominations for the AGM. When considering co-opting Trustees, the Board has regard to the requirement for any specialist skills needed.

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CROSSROADS CARE NORTH WEST

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

STRUCTURE, GOVERNANCE AND MANAGEMENT

Organisational structure

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The Board of Trustees, which can have up to 12 members, administers the Charity. The Board meets every month (3rd Thursday). There are sub-committees covering personnel and finance, which meet as per the agreed schedule. Additionally there is an ad hoc sub group that reviews the quality standards requirements of the Charity.

The Chief Executive Officer (CEO) manages the day to day operations of the Charity and to facilitate effective operations has delegated authority, within terms of delegation approved by the Trustees for operational matters including finance, employment and personnel issues.

Strategic Planning and Business Planning activities have dedicated "away day" times allocated; these take place at least annually. Strategic and Business plans are reviewed throughout the financial year. A new business strategy plan has been devised to reflect the current market conditions and is updated monthly by the CEO and reviewed/monitored by the Board of Trustee's.

The Charity is subject to Inspections by the Care Quality Commission (CQC). The Charity is also monitored and evaluated and audited both from a financial perspective and a service delivery perspective by its Commissioners, notably the local authority, Adult Services Directorate, The Children's Services Directorate and the Primary Care Trust. Other grant making bodies also demand fiscal, quality and service standards’ monitoring.

CQC concern themselves with all the major issues of service delivery and management, including quality, value for money, voice of service users of the Charity, risk management of all elements, strategic planning and development issues, personnel, work force planning, finance and governance. To satisfy these agencies a rigorous detailed examination is undertaken with reports published and placed in the public domain. We pride ourselves on reaching good standards in CQC audits across all our operating areas of service delivery. Additionally, the Charity has its own carer questionnaire, which is an annual one sent to all carers and families. A Trustee is appointed as the nominated person to scrutinise and comment upon these returns. This is part of the quality control process of the organisation. CCNW also conducts an annual staff survey, which is analysed on a timely basis and any concerns/issues managed accordingly. Additionally Trustees attend (on rota) regular staff meetings, where all staff come together in a formal meeting on a scheduled basis. The role of the Trustee here is to interact with the staff to gain feedback from them, but also to inform the staff of proposals or possible developments and the general thinking of the Board regarding the service and its development.

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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

STRUCTURE, GOVERNANCE AND MANAGEMENT

Induction and training of new trustees

New Trustees will spend time in the office with the Chief Executive Officer (CEO) having the systems, processes, policies and philosophy of the Charity explained to them. They are issued with the necessary policy and procedures documents, with the Charity's handbook that details the day to day working of the Charity, and is the guidance book for the Carer Support Workers. Additionally they meet with the Chairperson of the Board of Trustees, together with other Trustees to gain knowledge and insight into the workings of the Board, and its sub Committees. They also receive a copy of the latest CQC and CROQUET reports, together with a copy of the Memorandum and Articles of Association, the Business Plan and the Strategic Plan along with the recent financial report and the most recent AGM report. The CEO will also ensure that new Trustees meet with key members of staff and also meet all the Carer Support Workers at one of the regular staff meetings.

Trustees are also encouraged to attend appropriate internal organised Crossroads Care and external training events where these will facilitate the undertaking of[their][role.]

Key management remuneration | Salaries are regularly bench marked against similarly sized Crossroads Care charities. Increments are based upon annual appraisal and achievement of objectives. | Public Benefit The Charity exists to provide services to members of the public who are carers. Without this support their own health and wellbeing would inevitably suffer, the impact on Carers’ health being well documented. It is part of the Charity's ethos to develop services to meet the changing needs of carers and to be responsive to requests for support. Any surplus generated from the provision of our services is used to further , address the needs of carers within our operating Area of Benefit. The Trustees have considered the Charity Commission’s guidance on public benefit.

Related parties

The company is governed by the Carers Trust Constitution for Member Schemes which has been accepted by the Charities Commission and Companies House. Liability of the members remains at a maximum of £5 each. The Carers Trust provide legal, personnel and sound governance advice. The Trust also acts as a conduit with Central Government and the Regions and spearhead the awareness-raising of Carer's issues on the national stage. As with many similar Organisations who have affiliated members, the corporate identity with regard to policies, procedures, contracts, forms and so on is developed centrally. Each Charity retains its own identity and responsibility for its own income generation, governance and management.

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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

STRUCTURE, GOVERNANCE AND MANAGEMENT

Risk management

CCNW continues to operate in a very challenging economic environment. However the organisation has adopted a number of risk reducing operational practices in an attempt to mitigate/reduce some operating _ wherebyrisks. A significantCCNW thentransferappliedof local7 dayauthoritypaymentcommissionedterms, this supportsbusinesscashtransferredflow. Aoverstrategicto DirectapproachPayments,was adopted with local commissioners which eventually secured improved hourly rates of pay. A targeted approach to credit control has also been adopted by the organisation which has proved successful and improved the cash at bank and cash flow. Monthly income and expenditure is closely monitored in a timely manner, to enable quick responses to any financial challenges. CCNW has reduced its overheads and negotiated a number of reductions to them, this alongside of improved hourly rates has proven beneficial when managing very tight margins, in income versus expenditure. Ongoing increases to minimum wage and a lack of strategic leadership from central government continue to cause great challenges within the social care sector, however CCNW has focussed on condensing its business footprint and reach, securing greater economies of scale in specific areas of delivery.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Company number : 5028053 (England and Wales) Registered Charity number 1102796

Registered office Unit 10, St Helens Technology Centre Waterside Court St Helens Merseyside WA91UA

Trustees P R Cahill Mrs EJ Dearden MBE DL Mrs C Mather TA Narayanan - resigned 1.5.19 MrsJ Richards J G Spencer MrsJ Wilcock - deceased 14.12.19

Charity Management

Ms S Keatley - Chief Executive Officer

Company Secretary AJ Gore

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CROSSROADS CARE NORTH WEST

REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2020

REFERENCE AND ADMINISTRATIVE DETAILS

Auditors Styles and Co JFC Limited

Heather House 473 Warrington Road Culcheth Warrington WA35QU Solicitors Tickle Hall Cross, 25 Hardshaw Street, St Helens, Merseyside, WA10 1RF.

Bankers

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Barclays Bank PLC, 19 Church Street, St Helens, Merseyside, WA10 1BG.

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STATEMENT OF TRUSTEES RESPONSIBILITIES

The trustees (who are also the directors of Crossroads Care North West for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland". Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to |

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

in so far as the trustees are aware:

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AUDITORS , The auditors, Styles and Co JFC Limited, will be proposed for re-appointment at the forthcoming Annual General Meeting.

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REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2020

Report of the trustees, incorporating a strategic report, approved by order of the board of trustees, as the company directors, on wna dil ROPE signed on the board's behalf by:

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Mrs Ed‘Dearden MBE DL - Trustee

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REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CROSSROADS CARE NORTH WEST

Opinion

We have audited the financial statements of Crossroads Care North West (the ‘charitable company’) for the year ended 31 March 2020 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of treland’. |

In our opinion the financial statements: - give a true and fair view of the state of the charitable company's affairs as at 31 March 2020 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended; ; - have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and the Republic of Ireland’; and | - have been prepared in accordance with the requirements of the Companies Act 2006. : Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable {aw. Our responsibilities under those standards are further described in the Auditors responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. |

Conclusions relating to going concern

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. . | Page 11 : |

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CROSSROADS CARE NORTH WEST

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Opinions on other matters prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of[the][Trustees.]

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors. Use of our report This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors’ report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

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REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CROSSROADS CARE NORTH WEST

Mr lan Lloyd (SAee utory Auditor) for and on behalf of Styles and Co JFC Limited Heather House 473 Warrington Road Culcheth Warrington WA35QU Date: f7 rae lgieveeeeneneteasenas

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STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2020

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||||||||| |---|---|---|---|---|---|---|---| |31.3.20|31.3.19| |Unrestricted|Restricted|Total|Total| |fund|funds|funds|funds| |Notes|£|£|£|£| |INCOME AND|ENDOWMENTS|FROM| |Donations|and|legacies|2|29,137|1,227|30,364|23,749| |Charitable|activities|4| |Caring and|Grants|1,334,398|-|1,334,398|1,523,261| |Investment|income|3|231|-|231|299| |Total|1,363,766|1,227|1,364,993|1,547,309| |EXPENDITURE|ON| |Charitable|activities|5| |Caring and|Grants|1,379,645|451|1,380,096|1,536,167| |NET INCOME/(EXPENDITURE)|(15,879)|776|(15,103|)|11,142| |Transfers|between|funds|15|(500)|500|-|-| |Net movement|in|funds|(16,379)|1,276|(15,103|}|11,142| |RECONCILIATION|OF|FUNDS| |Total|funds|brought forward|176,178|-|176,178|165,036| |TOTAL FUNDS CARRIED|FORWARD|159,799|1,276|161,075|176,178|

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The notes form part of these financial statements

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CROSSROADS CARE NORTH WEST

BALANCE SHEET BALANCE SHEET
AT 31 MARCH 2020
31.3.20 313.19
Unrestricted Restricted Total Total
fund funds funds funds
Notes £ £ £ £
FIXED ASSETS ,
Tangible assets 11 1,581 - 1,581 -3,600
CURRENTASSETS
Debtors
Cash atbank		 12 175,130
51,146		 -
1,276		 175,130
52,422		 216,358
54,035
226,276 1,276 227,552 270,393
CREDITORS :
Amountsfallingduewithin oneyear 13 (68,058 ) - (68,058) (97,815)
NETCURRENTASSETS 158,218 1,276 159,494 172,578
TOTALASSETSLESSCURRENTLIABILITIES 159,799 1,276 161,075 176,178
NETASSETS 159,799 1,276 161,075 176,178
FUNDS 15 .
Unrestricted funds 159,799 176,178
Restricted funds 1,276 ; -
TOTAL FUNDS 161,075 176,178
The financial statements were approved by the Board ofTrustees on(4-10> > tote. and were
signed on its behalf by: ,
= EJ Dearden MBE DL -Trustee i
The notes form part ofthese financial statements
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CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2020

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||||||||| |---|---|---|---|---|---|---|---| |31.3.20|31.3.19| |Notes|£|£| |Cash|flows|from|operating|activities:| |Cash|generated|from|operations|1|11,140|62,328| |Interest|paid|(13,144)|(14,429)| |Net|cash|provided|by (used|in)|operating| |activities|(2,004)|47,899| |Cash|flows|from|investing|activities:| |Sale|of tangible|fixed|assets|160|-| |Interest|received|231|299| |Net|cash|provided|by|(used|in)|investing| |activities|391|299| |Change|in|cash|and|cash|equivalents|in|the| |reporting|period|(1,613)|48,198| |Cash|and|cash|equivalents|at the|beginning|of| |the|reporting|period|54,035|5,837| |Cash|and|cash|equivalents|at the|end|of the| |reporting period|52,422|54,035|

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The notes form part of these financial statements

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NOTES TO THE CASH FLOW STATEMENT

FOR THE YEAR ENDED 31 MARCH 2020

1. RECONCILIATION OF NET INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES

ACTIVITIES
, 31.3.20 31.3.19
£ £
Netincome/(expenditure) forthe reporting period (as perthe
statementoffinancial activities) (15,103 ) 11,142
Adjustments for:
Depreciation charges 2,019 4,426
Interest received (231) _ (299)
Interest paid 13,144 14,429
Decrease in debtors 41,228 22,520
(Decrease)/increase in creditors (29,917) 10,110
Netcashprovidedby(used in)operating activities 11,140 62,328
2. ANALYSIS OFCHANGES IN NETFUNDS '
At 1/4/19 Cash flow At 31/3/20
£ £ l€
Net cash ;
Cash at bank 54,035 (1,613) 52,422
Total 54,035 (1,613) 52,422

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NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2020

  1. ACCOUNTING POLICIES

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Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015)', Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ and the Companies Act 2006. The financial statements have been prepared under the historical cost convention. Crossroads Care North West is a registered charity in England. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. The address of the registered office is given in the charity information on page 8 of these financial statements.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

Grants from government agencies where there is a service contract are included as income from charitable activities.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Tangible fixed assets Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life. Improvements to property - 5 years straight line Fixtures and fittings - at varying rates on cost Computer equipment - 25% on cost and 20% on cost

Taxation

Taxation , The charity is exempt from corporation tax on its charitable activities.

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CROSSROADS CARE NORTH WEST

NOTES TO THE FINANCIAL SFATEMENTS - CONTINUED

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FOR THE YEAR ENDED 31. MARCH 2020

1. ACCOUNTING POLICIES - continued

Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the trustees in futherance of the general objectives of the charity and which have not been designated for other purposes. | Designated funds comprise unrestricted funds that have been set aside by the trustees for darticular purposes. The aim and use of each designated fund is set out in the notes to the Financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Pension costs and other post-retirement benefits

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The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate.

The company pays a fixed contribution to the personal pension scheme of an employee.

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Debtors and creditors receivable/ payable within on year

Debtors and creditors with no stated interest rate and receivable or payable within one. year are recorded at transaction price. Any losses arising from impairment are recognised in expenditure.

Judgements and key sources of estimation sources of estimation of estimation estimation uncertainty.

Judgements and key sources of estimation sources of estimation of estimation estimation uncertainty. . Estimates and judgements are continually evaluated and are based on historical experience other factors, including expectations of future events that are believed to be reasonable under the circumstances. Going concern The financial statements have been prepared on a going concern basis as the trustees believe that no material uncertainties exist. The trustees have considered the level of funds and the expected level of income and expenditure for the 12 months from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserves for the charity to continue as a going concern. . |

Estimates and judgements are continually evaluated and are based on historical experience and. other factors, including expectations of future events that are believed to be reasonable under the circumstances.

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CROSSROADS CARE NORTH WEST

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  1. DONATIONS AND LEGACIES

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

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|||| |---|---|---| |31.3.20|31.3.19| |£|£| |Donations|30,364|21,749| |Legacies|-|2,000| |,|30,364|23,749|

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Income from donations and legacies was £30,364 (2019:£23,749) of which £1,227 (2019:£nil) was attributable to restricted and £29,137 (2019:£23,749) was attributable to unrestricted funds.

  1. -INVESTMENT INCOME

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||||| |---|---|---|---| |,| |31.3.20|31.3.19| |£|£| |Deposit account|interest|231|299|

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: income from investments was £231 (2019: £299) of which £231 (2019: £299) was attributable to unrestricted income.

4. INCOME FROM CHARITABLE ACTIVITIES

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||||||||||| |---|---|---|---|---|---|---|---|---|---| |31.3.20|31.3.19| |Activity|£|£| |St|Helens|MBC|Caring|and|Grants|205,429|240,519| |Halton|&|St|Helens|CCG|Caring|and|Grants|28,741|71,363| |St|Helens|CYP|Caring|and|Grants|39,465|10,540| |Spot|sales|Caring and|Grants|572,687|461,164| |Halton|BC Short|Breaks|Caring|and|Grants|95,000|118,583| |Pilkington|Charitable|Caring|and|Grants|-|2,955| |Wigan|MBC AH|Caring and|Grants|158,173|164,557| |Lancashire|CC Spot|Caring and|Grants|116,128|330,201| |Central|Lancashire|CCG|Caring|and|Grants|95,527|83,456| |Parkinson|UK|Caring|and|Grants|366|1,179| |Charity|Hours|Caring|and|Grants|22,882|38,744| |1,334,398|1,523,261|

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Income from charitable activities was £1,334,398 (2019: £1,523,261) of which f£nil (2019: £nil) was attributable to restricted and £1,334,398 (2019 - £1,523,261) was attributable to unrestricted funds.

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CROSSROADS CARE NORTH WEST

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED : FOR THE YEAR ENDED 31 MARCH 2020

5. CHARITABLE ACTIVITIES COSTS

Caring and Grants

Direct costs Totals (See note 6) £ £ 1,380,096 1,380,096

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CROSSROADS CARE NORTH WEST

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

6. DIRECT COSTS OF CHARITABLE ACTIVITIES

:

31.3.20 31.3.19
£ a 2
Staffcosts 1,151,399 1,280,898
Rates and water 31,011 48,960
Insurance 9,412 12,435
Lightand heat 2,815 3,590
Telephone 22,006 28,865
Postageand stationery 8,343 9,163
Advertising
Sundries		 130
5,338		 (254)
9,387
Travel
Sundryequipment and maint		 40,586
8,241		 28,029
10,483
Uniforms and consumables 2,592 2,077
Computer and ITcosts 16,376 16,615
Affiliation fees 15,665 12,323
Training coursesand fees 6,214 4,172
Recruitment costs 6,506 3,615
Legal and professional fees 2,180 6,614
Consultancy fees 7,763 18,780
Audit
Trustees expenses		 8,064
54		 7,200
25
Bad debts 20,238 14,335
Depreciation
Interest payable and similarcharges		 2,019
13,144		 4,426
14,429
1,380,096 1,536,167
31.3.20 31,.3.20 31.3.20 31.3.19
Unrestricte
d Restricted Total Total
Staffcosts 1,150,948 451 1,151,399 1,280,898
Rent and rates 31,011 - 31,011 48,960
Insurance 9,412 - 9,412 12,435
Utilities
Postage andtelephone		 2,815
22,006		 -
-		 2,815
22,006		 3,590
28,865
Printingand stationery 8,343 - 8,343 9,163
Publicity 130 - 130 (254)
Sundry expenses 5,338 - 5,338 9,387
Travel 40,586 - 40,586 28,029
Sundry equipment and
maintenance 8,241 - 8,241 10,483
Uniforms and
consumables
Computercosts		 2,592
16,376		 -
-		 2,592
16,376		 2,077
16,615
Affiliations fees 15,665 - 15,665 12,323
Trainingcoursesandfees 6,214 - 6,214 4,172
Recruitmentcosts 6,506 - 6,506 3,615

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CROSSROADS CARE NORTH WEST

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED

FOR THE YEAR ENDED 31 MARCH 2020

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||||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---| |6.|DIRECT COSTS OF CHARITABLE ACTIVITIES|- continued|:| |Legal|and|professional| |fees|2,180|-|2,180|6,614| |Bad|debt expense|20,238|-|20,238|14,335| |ConsultancyInterest|payable|and|7,763|-|7,763,|18,780| |charges|13,144|-|13,144|14,429| |Trustees expenses|54|-|54|||25| |Audit fee|8,064|-|8,064|7,200| |Depreciation|2,019|-|2,019|1426| |1,379,645|451|1,380,096|1,536,167| |i| |Included|in|the|above|charitable|activities|costs|of|£1,380,096|(£1,536,167)|,|total|costs of|£451| |(2019:|f£nil)|were|attributable|to|restricted|and|£1,379,645|(2019|-|£1,536,167}|was|attributable|to| |unrestricted|funds.|3|

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Restricted funds includes funds which are to be used in accordance with specific restrictions imposed by donors. i

  1. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):

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|||||||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| |31.3.20|313.19| |£|€£| |Depreciation|- owned|assets|1,859|4,427| |TRUSTEES'|REMUNERATION|AND|BENEFITS|;| |There|were|no|trustees’|remuneration|or|other|benefits|for|the|year|ended|31|March|2020|nor|for| |the year ended|31|March|2019|.|.|

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  1. TRUSTEES' REMUNERATION AND BENEFITS

Trustees' expenses

During the year, 1 trustee (2019 - 1) received payments totalling £54 (2019 - £25) from re-imbursed travel expenses relating mainly to mileage expenses.

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CROSSROADS CARE NORTH WEST

$

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

9. STAFF COSTS

31.3.20 31.3.19
£ £
Wages and salaries 1,077,707 1,207,334
Social security costs 56,995 63,556
Otherpension costs 16,697 10,008
1,151,399 1,280,898

The average monthly number of employees during the year was as follows:

31.3.20 31.3.19
Office staff 11 8
Carersupport supportworkers 74 91
. 85 99

No employees received emoluments in excess of £60,000.

The total remuneration paid to key management personnel was £97,058 (2019 - £77,896). Key management personnel comprise the trustees, Chief Executive and Project Co-ordinator.

  1. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES

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Unrestricted Restricted Total
fund funds funds
£ £. £
INCOMEAND ENDOWMENTS FROM
Donations and legacies 23,749 - 23,749
Charitable activities
Caring and Grants 1,523,261 - 1,523,261
Investment income 299 7 299
Total 1,547,309 - 1,547,309
EXPENDITURE ON
Charitable activities
Caring and Grants 1,536,167 - 1,536,167
Total ; 1,536,167 - 1,536,167
NETINCOME/(EXPENDITURE) 11,142 - 11,142

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CROSSROADS CARE NORTH WEST

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED

FOR THE YEAR ENDED 31 MARCH 2020

:
10. COMPARATIVES FOR THESTATEMENTOF FINANCIALACTIVITIES - continued
Unrestricted Restricted Total
fund funds funds
£ £ £
RECONCILIATION OF FUNDS
Totalfundsbrought forward 165,036 - 165,036
TOTALFUNDSCARRIEDFORWARD 176,178 - 176,178
11. TANGIBLE FIXED ASSETS .
Improvements — Fixturesand Computer
to property fittings equipment
£ £ £ '£
COST
At 1April2019
Disposals
At31March 2020		 16,865
.
_
16,865		 29,220
(211)
_
29,009		 38,799
-
—_—
38,799		 84,884
(211)
——
84,673
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DEPRECIATION
At 1April 2019 16,865 27,806 36,613 81,284
Chargeforyear - 224 1,635 1,859
Eliminated on disposal - (51) - * (51)
At31 March 2020 16,865 27,979 38,248 83,092
NET BOOKVALUE
At 31 March 2020 - 1,030 551 ' 1,581
At31 March 2019 - 1,414 2,186 3,600
12. DEBTORS:AMOUNTSFALLING DUEWITHINONEYEAR ;
31.3.20 '31.3.19
£ £
Trade debtors 87,923 131,638
Otherdebtors 5,464 19,523
Prepayments and accrued income 81,743 65,197
175,130 216,358
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NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

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||||||| |---|---|---|---|---|---| |,| |CREDITORS:|AMOUNTS|FALLING|DUE|WITHIN|ONE YEAR YEAR| |31.3.20|31.3.19| |£|£| |Trade|creditors|9,697|17,171| |Social|security and|other taxes|11,006|13,115.| |Other|creditors|2,943|-| |Accrued|expenses|44,412|67,529| |68,058|97,815|

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13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR YEAR

14. LEASING AGREEMENTS

Minimum lease payments under non-cancellable operating leases fall due as follows:

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|||||||| |---|---|---|---|---|---|---| |31.3.20|31.3.19| |£|£| |Within|one year|15,192|27,089| |Between|one|and|five|years|4,000|20,200| |19,192|47,289|

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15. MOVEMENT IN FUNDS

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||||||| |---|---|---|---|---|---| |Net|Transfers| |movement|in|between| |At|1/4/19|funds|funds|At|31/3/20| |£|£|£|£| |Unrestricted|funds| |General|fund|176,178|(15,879)|(500)|159,799| |Restricted|funds| |Marilyn|Porter|-|776|500|1,276| |TOTAL FUNDS|176,178|(15,103|)|-|161,075|

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NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

15. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:

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|||||||||||| |---|---|---|---|---|---|---|---|---|---|---| |Incoming|Resources|Movement| |resources|expended|in funds| |£|£|£| |Unrestricted|funds| |General|fund|1,363,766|(1,379,645|)|(15,879)| |Restricted|funds||| |Marilyn|Porter|1,227|(451)|||776| |SO| |TOTAL|FUNDS|1,364,993|(1,380,096|)|(15,103)| |a| |Comparatives for movement|in|funds|.| |Net||| |movement|in| |At|1/4/18|funds|At|31/3/19;| |£|£|;|£| |Unrestricted|Funds| |General|fund|165,036|11,142|176,178| |TOTAL FUNDS|165,036|11,142|‘176,178| ||| |Comparative|net|movement|in|funds,|included|in the|above|are|as|follows:| |Incoming|Resources|Movement| |resources|expended|in|funds| |£|£|£| |Unrestricted|funds| |General|fund|1,547,309|(1,536,167|)|11,142| |TOTAL FUNDS|1,547,309|(1,536,167|)|11,142|

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CROSSROADS CARE NORTH WEST

NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

15. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined position is as follows:

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||||||| |---|---|---|---|---|---| |Net|Transfers| |movement|in|between| |At|1/4/18|funds|funds|At|31/3/20| |£|£|£|£| |Unrestricted|funds| |General|fund|165,036|(4,737)|(500)|159,799| |Restricted|funds| |Marilyn|Porter|-|776|500|1,276| |TOTAL|FUNDS|165,036|(3,961)|-|161,075|

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A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:

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|||||| |---|---|---|---|---| |Incoming|Resources|Movement| |resources|-|expended|in|funds| |£|£|£| |Unrestricted|funds| |General|fund|2,911,075|(2,915,812)|(4,737)| |Restricted|funds| |Marilyn|Porter|1,227|(451)|776| |TOTAL FUNDS|2,912,302|(2,916,263|)|(3,961)|

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16. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2020.

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NOTES TO THE FINANCIAL STATEMENTS - CONTINUED FOR THE YEAR ENDED 31 MARCH 2020

17. SUPPORT COSTS

These costs are included in the direct costs of charitable activities.

||||| |---|---|---| |Support costs incurred inthe year in relation to charitable activities were as follows:||| |Staff costs
Postageandtelephone
Rent, rates, lightand heat
Insurance|31.3.20
£
111,571
2,132
3,278
912|31.3.19
£ |
124,119
2,797
5,092
1,205| |Affiliation fees|1,518|1,194| |Printingand stationery|808|888| |Sundry expenses|517||
910| |Office equipment & maintenance|799|1,016| |Professional fees (including audit)|10,244|13,814| |Consultancy|6,210|15,024| |Trainingcourses and publicity|602|,
404| |Computer costs|1,587|1,610| |Trustee expenses|54|;
25| |Depreciation
Bankcharges|196
1,274|429
1,398| ||||| ||141,701|169,925|

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CROSSROADS CARE NORTH WEST

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2020

31.3.20 31.3.19
£ £
INCOMEAND ENDOWMENTS
Donations and legacies
Donations 30,364 21,749
Legacies - 2,000
30,364 23,749
Investment income
Deposit account interest 231 299
Charitable activities
St Helens MBC 205,429 240,519
Halton & St HelensCCG 28,741 71,363
St Helens CYP 39,465 10,540
Spot sales 572,687 461,164
Halton BC Short Breaks 95,000 118,583
Pilkington Charitable i 2,955
Wigan MBCAH 158,173 164,557
Lancashire CCSpot 116,128 330,201
Central LancashireCCG 95,527 83,456
Parkinson UK 366 1,179
Charity Hours 22,882 38,744
1,334,398 1,523,261
Total incomingresources 1,364,993 1,547,309
EXPENDITURE
Charitable activities
Wages 1,077,707 1,207,334
Social security 56,995 63,556
Pensions 16,697 10,008
Rates and water 31,011 48,960
Insurance 9,412 12,435
Lightand heat 2,815 3,590
Telephone 22,006 28,865
Postageand stationery 8,343 9,163
Advertising
Sundries		 130
5,338		 ~ (254)
9,387
Travel
Carriedforward		 40,586
1,271,040		 28,029
1,421,073

This page does not form part of the statutory financial statements

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CROSSROADS CARE NORTH WEST ;
DETAILED STATEMENT OF FINANCIALACTIVITIES
FORTHE YEAR ENDED 31 MARCH 2020 :
31.3.20
£		 31,3.19
if
Charitable activities
Broughtforward		 1,271,040 1,421,073
Sundryequipmentand maint
Uniformsand consumables		 8,241
2,592		 10,483
\2,077
Computer and ITcosts 16,376 16,615
Affiliation fees
Trainingcoursesandfees
Recruitment costs		 15,665
6,214
6,506		 12,323
ja72
13,615
Legal and professionalfees
Consultancyfees		 2,180
7,763
Audit
Trustees expenses		 8,064
54		 7,200
25
Bad debts 20,238 14,335
Depreciation of tangiblefixed assets
Bank interest		 2,019
13,144
————
1,380,096		 ———
1,586,167
Total resourcesexpended 1,380,096 1,536,167
Net(expenditure)/income (15,103 ) ,11,142
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