Charity re8lstratlon number: 1102628 Company reglstration number: 04894920 (England and Wales) CARRS LANE COUNSELLING CENTRE UMITED (CLCC) ANNUAL REPORT AND UNAUDITED FINANCIAL sfATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Carrs Lane Counselling Centre Llmited ICLCC) Legal and Administrative Information Trustees J Horwood (Chairl C Codner D Cottingham E Cummings A Harris ALeo J McDonald D Pujara P Todman C Rinaldi Appointed 20 February 2024 Appointed 11 June 2024 Resigned 30 June 2024 Appointed 11 June 2024 Appointed 8 October 2024 Secretary ALeo Charlty Number 1102628 Company nurnber 04894920 Registered office Carr5 Lane Conference Centre Carrs Lane Bimiingham B4 7SX Independent examiner LMH Accountants Limited T/A Trevor Jones & Co Old Bank Chambers 582-586 Kingsbury Road Erdington Bimiingham B24 9ND Bankers CAF Bank 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ Carrs Lane Counselllng Centre Limited (CLCC) Contents Trustees report Independent examiners report Statement of financial activities Balan￿ sheet Notes to the financial statements 8-10 Carrs Lane Counselling Centre Limited {CLCC) Trustees Report (Including Dirertors Report) For the Year Ending 31 March 2024 The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Stand-ard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 20151. Objectlves and activities The principal object of the tharity 15 to bring about the relief of persons in need. hardship or distress caused by loss, relationship issues, abuse and mental health issues caused by social or economic circum-stances. It continues to develop and maintain a voluntary and confidential counselling service. Signiflcant actlvitles The Counselling Centre continues to fulfil its charitable objectives through the provision of nollow cost one to one counselling to people over the age of 18 to help them bring about effective change in them-selves and their lives andlor to enhance their wellbeing. The change5 made to the provision of services that were introduced during the COVID-19 Pandemic have endured, with Sl8nificant numbers of clients preferring to continue with telephone or online counselling rather than face to face. All three methods are now embedded in our operational activities. Clients continue to be signposted to the Coun5elling Centre by GPS, Mental Health Trusts, Social Servi￿$ and other local agencies. There are no restrirtions on who may benefit from the Counselling Centre's ser-vices and counsellin8 is never refused except where more Specialist assistance is required, when clients are signposted to more appropriate agencie5. During an initial telephone assessment, clients are assessed for their suitabillty for face to face, online or telephone counselling. Each counsellor also conducts an assessment. after which they report to their clin-ical supervisor for supervision of their assessment and to gain approval for contracting to counsel with the client. Counsellors, dependin8 on their ability as assessed by their clinical supervisor, may counsel up to six clients. Probationary counsellors mav counsel only two clients at any given time. A counselling session, whether face to face or telephone, lasts 50 minutes. Initial contracts are for six sessions with a follow-up rewew, after which contracting for a further six sessions may be Following the curtailment of some activities in the year 2022123, the Counselling Centre was able to re-sume the expected programme of Continuing Professional Development and to plan for the recruitment of volunteer counsellors later in the calendar year. In line with understood tirnescales for the redevelopment of the site at Carr5 Lane, si8nificant research was undertaken with a view of establishin8 relixation options and likely costs. As a step toward5 provid-in8 an alternative location, the Counselling Centre took UP an option on a small Spa￿ in the Quayside House redevelopment on Broad Street in the City Centre for a peppercorn rent. This has the potential to provide a foothold into fvrther space rf and when this become5 available. As previewed in last yearfs report we have taken the step of improving the interaction that volunteer counsellor5 have with the Counselling Centre and Board of Trustee5 by the establishment of three Counsellor Representatives. Drawn from the ranks of our volunteer counsellors, these three highly experienced individuals have already demonstrated their impact on the thinking of the Board and are a valuable addition to ourteam. The Trustees are confident that the 202312024 accounts represent a true and accurate account of the finances of the Counselling Centre during that year. An AGM of trustees and volunteers was held on 9th November 2024 at which time the Board of Directors was re- elected and the Annual Report for 2023/2024 approved by show of hands. The charity continued to be recognised by the relevant professional body, The British Association for Counselling and Psychotherapy (BACP), as a °BACP Accredited Counsellin8 servi￿.. Considerable grants have been received from bodies with whom we have an on-going relationship. The Counselling Centre has maintained its object of providing a professional counselling Service to mem-bers of the general public. Carrs Lane Counselling Centre Limited (CLCC) Trustees Report (Including Dirertors Report) For the Year Ending 31 March 2024 During the period April 2023 to March 2024. the Counselling Centre provided a service to 162 clients (pr&vious year 175 client51. 1343 counselling hours were delivered with a mean average of 8 counselling ses-sions per client. These numbers are similar to last year with slightly fewer clients and slightly more hours, however 20% of counselling sessions were lost due to client absence. This is significantly higher than the numbers reported by the NHS for missed appointments although substantially less than reported in Some studies in the US. As a result of this high level. the Counselling Centre has introduced a system that enables text reminders to be sent to clients and thi5 is having the effect of reducing the level of missed appointments. Income from Trust Fund donors recovered substantially in 2023124 and this is reflerted in the accounts. Personnel changes Apart from the addition of three volunteer counsellor representatives, there were no signtficant person-nel changes in 2023124, however the Trustees are intent on further increasing the strength and breadth of business expertise on the board and continue to look for suitable recruitment opportunities. The stability and capability of the current Trustees and Volunteers has been welcome and has contribut-ed greatly to the recovery of the Charity following the turbulen￿ of the previous three years. The volunteer counsellors continued to be supported by a team of Volunteer Clinical Supervisors. who are themselves supported by an external Supervisory Consultant, the Counsellin8 Centre Manag*r/Clinical Lead and the Board of The Counsellin8 Centre recognise5 the need to continue to establish and maintain links wtth local mental health services. specialist a8encies le.8. safeguardin& domestic Violen￿ etc.), other third-sector coun5el-ling services and the Community Police. Public benefft In reviewing their activities, the trustees have referred to the general guidance from the Charity Commission on public benefit. Trends in counselling need5, prowsion of the correct level of service and current legislation are continu-ously monitored by all those involved to ensure that the Counselling Centre ￿MaInS at the forefront of counselling provision in Future developments As previously reported. The Church At Carrs Lane who are the Landlords of the Counselling Centre have given notice of their intention to sell the site for redevelopment. It continues to be the case that the re-developed site will have a Community facin8 facility Wlthin it however the nature and scale of the space is still unclear and is the subject of on80in8 discussions. The timescale for the redevelopment is not yet es-tablished but has been significantly pushed back and it is likely that an alternative site for the Counselling Centre will not be required until at least the first half of 2026. The Church At Carrs Lane has withdrawn the majority of its activities at the Carrs Lane site and the Coun-selling Centre has taken on the majority of the seprfitss that had been provided by The Church. In 2024 the Counselling Centre will take on full responsibility for the payroll Services for its two paid staff a5 well as the responsibility for administration of the Pensions Scheme. Attention will be directed towards ensuring that IT and Communications systems can be readily transfer-rable to the new location once this is identified and agreed. We will need to be creatNe in our use of re-sources and will continue to build a strong network so that we can offer a vital seThice as we transition to the new environment. A new client management system will be installed that will enhance the efficiency of managing clF-enVcounsellor interaction and we will develop further measures to improve dient attendan￿ rates. The trustees are confident that we will be able to offer counselling through different platforms so that the people of Birmingham Can benefit from our services. Although the financial deficit incurred over the previous two years has been reduced, it is clear that alternative income streams are necessary. Trustees will initiate a major review of strategy in the coming year to identrfy and capitalise on additlonal activities. Carrs Lane Counselling Centre Limited (CLCC) Trustees Report (Including Directors Report) For the Year Ending 31 March 2024 Flnanclal review Detailed analysis is contained in the notes to the Financial Statements. The incoming resources for the year were £68.809 (2023: £44,994). The charity's artivities have resulted in a surplus of £6,058 {2023: deficit of £22,331). At the balance sheet date, the Centre had £26.016 12023- £14,828) in unrestricted funds. The analysis of income and expenditure refiects the cla￿lf￿ratIon of activities together with costs relating to support of those activities. Reserves policy General funds are required to asslst wlth the development of the service and help cover related support Costs. It is the policy of the charity that unrestricted funds which have not been designated for a specific use should be maintained at a level equivalent to between three and six month's expenditure. The Trustees consider that reserve5 at this level will ensure that. in the event of a significant drop in fundin& they will be able to continue the charity's current activities while consideration is given to way5 in which additional funds may be raised. This level of reserves has been maintained throughout the year. Structure* governance and management The charity is registered as a charitable company limited by guarantee and was set up by a Memorandum of Association on 10 September 2003. Recrultment and appointment of new trustees The management of the charity is the responsibility of the trustees who are elected and co-opted in ac-cordance with the Memorandum and Articles of Association. The trustee5 act in a voluntary capacity and any fees paid are made in accordance with the Memorandum and Articles of Association and disclosed in note 4 to the financial statements. Any private benefit is inci-dental to our work. During the year no fees were received by any director of the charity. Organisatlonal structure The Counselling Centre has a specified individual who holds dinical responsibility for the servi￿. There is a clearly defined and effective management structure which includes: i) Counselling Centre Manager and Clinical Lead who is a qualified and experienced counsellor, has knowledge and experience of the counselling field and has overall responsibility for the operational and clinical manaBement of the service. ii) An Administrative Assistant (part-time) iiil The voluntary Board of Trustees iv) A Supervisory Consultant (contractor) vl Voluntary Supervisors vil Voluntary Counsellors The Trustees, who are also the directors for the purpose of company law, and who served during the year and up to the date of signature of the financial statements were: J Horwood (Chairl C Codner D Cottingham E Cummin8S A Harris ALeo Appointed 20 February 2024 J McDonald Appointed 11 June 2024 D Pujara Resigned 30June 2024 P Todman Appointed 11 June 2024 C Rinaldi Appointed 8 October 2024 Related parties The Coun5elling Centre has a close relationship with The Church at Carrs Lane {forrnerly Carrs Lane Church Centrel even though it is registered as a separate charity. The Church continues to be supportive in our mi55ion. Two trustees are appointed by the Churd) at Carrs Lane. Carrs Lane Counselling Centre Limfted ICLCC Trustees Report (Including Dirertors Report) For the Year Ending 31 March 2024 R15k management The trustees have assessed the major risks to whtch the charity is exposed, in particular those related to the operations and finanos of the charlty and are satisfied that systems and procedures are in place to mitigate our exposure to the major risks. Some of the key elements identified are: Risk a5ses5ment and dealin8 With critical incidents continues to form part of the Induction and Tralnin8 programme for employed and voluntary staff; There are procedure5 to help all staff identify and deal with clients at risk to themselves or others: The service is covered by professional indemnity and public Ilability insurance; and BACP recommendations for registration of counsellors are monitored. The Trustees, report was approved by the 8oard of Trustees J Horwood Trustee PTodman Trustee 9 Novernber 2024 Li5 BZ49110 20ZF Carrs Lane Counselling Centre Limlted (CLCC) Statement of Financial Activities For the Year Ending 31 March 2024 2024 Unrestricted Restricted funds funds 2023 Unrestricted Restricted funds funds Totsl Total Notes Income from: Donations and legacies Charitable activities 11.184 40.825 11.184 57,625 14,334 18.660 14,334 30,660 16.800 12,000 52m9 16.800 32.994 12,(KJO 44,994 Expendlture on: Charitable activitles 140,821) (21,9301 (62.7511 (55,236) {12.089) (67,3251 Net movement In funds 11,188 15,130) 6.058 (22,242> 189) (22,331) Fund balances at l April 2023 Fund balances at 31 March 2024 14.828 5,130 19,958 37.070 5,219 42.289 26.016 26,016 14,828 5,130 19,958 The statement of financial activities indudes all gains and1055es recognised in the year. All income and expenditure derive from continuing activities The statement of financial activities a150 complies with the requirements for an income and expenditure account under the Companies Act 2006. Carrs Lane Counselling Centre Umlted (CLCC) Balance Sheet As at 31 March 2024 2024 2023 Ftxed Assets Tangible assets 22 76 Current Assets Debtors Cash at bank and in hand io 11,595 32,534 1,965 44,129 41,575 Credttors: Amouns falling due wlthln one year li 118,135) 121,693} Net ¢urrent assets 25,994 19,882 Total assets le￿ current Ilablltties 26￿16 19,958 Income funds Restrlcted funds Unrestrlcted funds 5,130 14,828 26,016 26,016 19,958 The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act 2006, for the year ended 31 March 2024. The dlrectors acknowledge their responsibilities for complying with the requirements of the Companie5 Act 2CQ6 wlth respert to accounting records and the preparation of financial statements. The members have not requlred the company to obtain an audit of its financial statements for the year in questlon In accordance with section 476. These flnancial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime. The financial statements were approved by the Trustees on 9 November 2024 J HonviKJd Trustee P Todman Trustee Company reglstratlon number 04894920 Carrs Lane Counselling Centre Limited (CLCC) Trustees Report (Including Dirertors Report) For the Year Ending 31 March 2024 l. Accountlng policies Charity informatlon Carrs Lane Counselling Centre Limited {CLCC) is a private company limited by guarantee incorporated in EnBland and Wales. The registered office 15 Carrs Lane conferen￿ Centre. Carrs Lane, Birmingham. B4 7SX. Accounting convention The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006. FRS 102 Yhe Financial Reporting Standard applicable in the UK and Republic of Ireland. I"FRS 102") and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102)" (effective l January 20191. The charity is a Public Benefit Entity as defined by FRS 102. The charity has taken advantage of the provisions in the SORP for charities not to prepare a Statement of Cash Flows. The financial statements are prepared in sterlin& which is the functional currencrf of the charity. Monetary amounts In these financial statements are rounded to the nearest £. The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below. Golng Concern At the time of approving the finanaal statements. the Trustees have a reasonable expertation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the Trustee5 continue to adopt the going con￿rn basis of accounting in preparing the financial statements. Charitable funds Unrestricted funds are available for use at the discretion of the Trustees In furtherance of their charitable objectives. Restricted funds are subject to specific conditions by donors as to how they may be used. The purposes and uses of the restricted fund5 are set out in the notes to the financial statements. Endowment funds are subjert to Specific conditions by donor5 that the capital must be maintained by the charity. Income Income is recognised vthen the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received. Cash donations are recognised on receipt. Other donations are recognised once the chartty has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation. Legacies are recognised on receipt or otherwise if the charity has been notified of an impending distribution, the amount is known, and receipt is experted. If the amount is not known, the legary is treated as a Contingent asset. Expenditure Expenditure is recognised on an accruals basis in line with then the goods or services were received. Any uninvoiced amounts at the year end shown withn Accruals and Deferred Income. Expenditure in the Statement of Financial Activitie5 15 cate8orised as disc105ed in Note 5. Tanglble Assets Tangible Assets are recognised at historical cost. Depreciation 15 charged by equal instalments over the expected life of the asset, commencing at date of acquisition. Carrs Lane Counselling Centre Limited (CLCC) Trustees Report (Including Dlrectors Report) For the Year Endlng 31 March 2024 l. Accountlng polldes Baslc financial liabilities BaSfC financial liabilities, including creditors and bank loans are initially recognised at transartion price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified a5 payable within one year are not amortised. Debt instruments are subsequently carried at amortised c05t, using the effective interest rate method. Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operation5 from suppliers. Amounts payable are classified as current liabilitie5 if payment is due within one year or less. If not. they are presented as non