## ## ## ## |||SORP||| |---|---|---|---|---| |||reference||| |Summary|ofthe purposes ofthe|Para 1.17|he charity's objects are:|| |charity as set out in its governing
document|||1)
to relieve the physical
and emotional
distress ofthe elderly who have suffered
abuse or neglect
in care settings;|| ||||2)
to advance the education
ofthose working|| ||||in the care sector to enable them to|| ||||recognise and report on elderly abuse or|| ||||neglect.|| |Summary|ofthe main activities|Para 1.17and|Helpline for families ofpeople who live in care|| |in relation
the public|to those purposes for
benefit,
in particular,|1.19|homes or who receive domiciliary
care, and for
workers
raising concerns about the care sector,
with ongoing
support.|| |the activities, projects or||||| |services identified
in the
accounts.|||Monitoring
and responses to reports issued by
regulators
and Government
policies affecting
elderly people.|| ||||Increasing
public awareness
and education
re|| ||||elderly abuse by research
and publishing
evidence.|| |Statement|confirming
whether the|Para 1.18|he Trustees confirm that they have had regard|to| |Trustees have had regard to the
guidance
issued by the Charity|||he guidance
issued by the Charity Commission
public benefit.|on| |Commission
on public benefit||||| ## ## |Policy on social investment
program
related investment|Policy on social investment
program
related investment|Policy on social investment
program
related investment|including|including|Para 1.38|Not applicable as the charity does not
make any investments|| |---|---|---|---|---|---|---|---| |Contribution||made by volunteers|||Para 1.38|Volunteers
have made significant
contributions|by| |||||||practical assistance to our beneficiaries,
including|| |||||||attending
hearings,
drafting
documents
ik general|| |||||||phone support.|| |Other|||||||| |||||~|||| |||||~|||| ||||||SORP||| ||||||reference||| |Summary|ofthe main achievements||||Para 1.20|Our work for the year was severely impacted|| |ofthe charity, identifying|||the|||by the repeated
malicious allegations
made by|| |difference the charity's work||||has||BUK and the disruption
this caused to our|| |made to|the|circumstances|ofits|||daily work. Seefurther
information.|| |beneficiaries||and any wider benefits|||||| |to society as||a whole.||||he charity's
work was recognized
and|| |||||||hortlisted
in the final six for The European|| |||||||Parliament
GUE/NGL Award for our work|| |||||||protecting
and supporting
whistleblowers,
the|| |||||||irst UK charity to ever nominated.
.|| |||||||e continued
highlighting
serious concerns|| |||||||ith the Health and Social Care Department|| |||||||hroughout
this time period.|| |||||||e published
a report called bad at being good|| |||||||hich highlighted
anomalies
in a spot check of|| |||||||29 CQC recently inspected
homes, which
all|| |||||||had identical failures
in compliance
and|| |||||||contradictory
compliance
ratings.|| |||||||s a result ofover fifteen thousand
helpline|| |||||||allers raising serious concerns about|| |||||||regulators,
safeguarding,
professional
bodies|| |||||||nd other investigatory
bodies, we recognized|| |||||||hat there were consistent failures to|| |||||||investigate
abuse. We launched
a call for|| |||||||vidence on all regulators
in order to identify|| |||||||ommon themes. This is a major piece of|| |||||||research work and so far, we have received|| |||||||wenty thousand
detailed
responses, we aim|to| |||||||publish our findings
in a comprehensive
report|| |||||||s soon as possible.|| |||||||he trustees continued to remain
in close|| |||||||ontact via zoom and skype throughout
the|| |||||||pandemic
and subsequent
lockdowns
with 17|| |etailed discussions.| |---| |212 hours were spent countering
the malicious| |allegations
made by WBUK| |esubmitted
formally when contacted
by| |mnesty
International
regarding
the| |overnments
continuing
policy ofplacing Covid| |positive Hospital patients
into care homes| |hich has resulted
in many thousands
of| |elderly deaths. Our continuing
work| |hroughout
the pandemic
was recognized
in| |he subsequent
Amnesty
international
report| |into UK Human
rights abuses
in care.| |e formally
responded
on FOI law proposals.| |Families ofabuse victims and whistleblowers| |rely on accessing information.| |odate We have supported
families and| |histleblowers
to make 4031Subject Access| |requests
and 5646 Freedom ofInformation| |requests.| |e published
the naked truth,
in line with our| |policy in highlighting
help line themes directly| |impacting
vulnerable
people and| |histleblowers.| |Due to continuing
demand
during
lockdowns,| |e spent 577 hours on helpline
calls outside| |he normal
helpline
hours of10am to 4pm| |Monday to Wednesday.| |e published
a new report responding
to| |academic research and whistleblowing
law| |highlighting
serious and evidenced| |inconsistencies.| |he Charity Appeared
on RTTV and LBCradio re| |are home nursing.
Around
a 35%increase| |helpline contacts immediately
followed these| |November
broadcasts.| |he Charity did interviews
on Times Radio and| |daily Mail Radio at the end ofNovember
which| |also resulted
in a 35%increase
in helpline
calls.| |consistently
high number offamilies ofabuse| |ictims requested
support
in the process of| |ppealing
flawed Safeguarding
investigation| |onclusions.| |e published
our 14'" live time Covid Crisis| |report
in November,
an urgent alert that| |patients were being escorted from wards to| |hospital discharge
waiting rooms. Families| |ere only informed
at the last minute;
families| |ere arriving at these waiting areas to find| |relatives confused
and distressed
about to be| |aken to a care home. Denying
individuals
and| |---| |amilies time to find a suitable care homes.| |Due to our unique work publishing
Live time| |Covid Crisis helpline
reports we were asked to| |ive evidence as an expert witness at the| |ortoise media event looking
in detail at what| |ent wrong
in care homes.| |Published
our 15'"Covid Crisis report,| |Designated
Disaster highlighting
that| |numerous
families across the LiK had| |discovered
by chance their loved one's care| |home was about to become a designated
Covid| |home. That many ofthese homes had long| |histories ofvery poor care, poor hygiene,
and| |infection control.| |Published
a full response to the Serious case| |review into the Morleigh
Care homes abuse| |ases.| |Private Eye Covered our, Live time, Covid| |report, Designated
Disaster. This resulted
in a| |30%increase
in helpline
calls and 7substantial| |donations to the charity.| |Over the Christmas
period we responded
to 2| |erious incidents
requiring
us to contact the| |police.| |FOI health department
re Vaccine| |implementation| |Karis Winton joins us as a new trustee,
Karis is| |a trainee solicitor and has been a volunteer for| |he charity for a number ofyears. Karis is a| |ormer whistleblower
who contacted our| |helpline
when her repeated
reports to CQC,| |afeguarding
and police fell on deaf ears. Her| |ase subsequently
featured
on BBCpanorama,| |Behind care home doors. Two abusive care| |taff were subsequently
jailed and will never| |ork with vulnerable
people again. During the| |ime that Panorama
were filming abuse and| |neglect
in the home, the regulator
CQC| |inspected the home and rated the home Good.| |Karis brings invaluable
lived experience ofthe| |issues, to our team oftrustees.| |The other trustees, volunteers
and| |beneficiaries
want to thank Eileen Chubb for| |her dedication
and incredible
hard work, for| |onsistently
working
up to 12hours a day and| |longer, 7 days a week which allows this charity| |o help so many people and produce so much| |histleblowing,
censorship,
and data ethics.| |---| |Eileen spoke at one UK symposium
on| |developments
in UK whistleblowing
law.| |We have spent 151hours on administration| |asks such as recording
helpline cases in an| |anonymous
format and identifying
themes as| |hey emerge. writing letters for families and| |assisting whistleblowers
with SAR requests,| |paperwork,
and other practical help. Filing the| |incoming evidence re the call for evidence on| |regulators,
which
isthe largest task we have| |undertaken,
and which will help to identify| |hemes and will gotothe root cause ofwhy so| |many people are failed by these authorities.| |his will be the largest investigation
into| |regulators
ever undertaken
in the UK.| |egave a quote to the Telegraph
re a story| |about DNRs based on our helpline
evidence on| |he issue. 29%increase
in helpline
calls.| |pril, Eileen spoke to a disability
rights| |am paign
group.| |ribunal assistance
in the form ofpractical help| |ith paperwork
provided to a number of| |histleblowers.
Eileen spoke via zoom to a| |number offamilies ofabuse victims who have| |ormed local groups. Eileen spoke at an| |international
festival ofwhistleblowing
over a| |eekend
in April.| |rustees and administrator
attended
a legal| |event in order to raise concerns about how| |libel law is being maliciously
manipulated
in| |rder to censor valid lawful free speech. Which| |are legal issues intrinsically
linked to| |histleblowing
in human
rights law.| |rustees discussed
and issued our policy on| |mandatory
vaccines.| |pecial follow up report on our earlier work| |exposing homophobic
abuse
in care homes and| |ur FOI which exposed that Homophobic
abuse| |as not recorded
via site ofabuse. We were| |ontacted
by the LGBT community
and our| |evidence featured
in Gay Vouge.| |efeatured
in three Private Eye Articles which| |exposed that this charity was targeted
with| |malicious allegations
by WBUK and the| |vidence ofconcern regarding the charity's| |ommissions
evidenced
misconduct,
see| |urther information
section on this.| |By May 2021we had published
our 20'" Covid| |Crisis Report, Complacent
Or compliant,| |---| |exposing homes that had long history ofpoor| |are and were not rated as failing the special| |covid requirements
were allocated as| |designated
homes, something
which the DHSC| |stated would not happen.| |In May we were contacted
by a new publisher| |regarding
writing another book and film rights| |re the Charity Commission
and WBUKs story.| |Like all our books the royalties
will go direct to| |he charity. We are considering
this proposal as| |it would
highlight
some very important
issues| |hat affect our beneficiaries
and would be in a| |ormat that would reach a very large audience.| |Our work has been recognized
in a new play| |about elderly care and whistleblowing
which| |e look forward to seeing in the near future.| |Huge response from the public re the Private| |Eyes stories on the Charity Commissions| |Misconduct.| |Published
10further
Covid reports highlighting| |hemes emerging
from our helpline data| |ubmitted
detailed evidence to the House of| |Commons
Public Standards select committee| |inquiry
into lobbying
and APPG dishonesty| |affecting our beneficiaries.| |ubmitted
detailed
evidenced
submissions
to| |he DMCS select committee| |Press release circulated
ahead ofbook| |publication.
Book published
and selling well.| |he malicious
allegations
made by WBUK, and| |he conduct ofthe Charity Commission
have| |aken 212hours ofthe charities time, time that| |ould have been spent helping families of| |abuse victims and whistleblowers.
Seefurther| |information
section| |Quotes given to The Times and various other| |nationals
led to around
a 30%increase
in| |helpline
calls and donations
from the public| |ho supported
our stance on the issues.| |e published
a report on the Gables Care| |home highlighting
specific issues.| |e Published
a report on Tall Trees Care| |home, which due to our archive ofcare home| |reports. We were able to present the previous| |history ofthe home which
led up tothe events| |overed by BBCnews.| |e have responded to many individual| |ribunal cases, highlighting
relevant
issues and| ## ||||||10| |---|---|---|---|---|---| |Important|further|Information|Para|1.41|hilst we are restricted
in what we can say, as| ||||||here is an active police investigation
into the| ||||||malicious
allegations
made by WBUK Halford| ||||||Hall, and the Charity Commissions
subsequent| ||||||onduct, which featured
in 3 issues ofPrivate| ||||||Eye. We can only highlight
what is already
in| ||||||he public domain,
namely that this charity was| ||||||attacked
specifically because we raised,| ||||||robustly
evidenced
comprehensive
concerns| ||||||hat WBUK had caused harm to whistleblowers| ||||||and allowed the continuing
abuse and neglect| ||||||fvulnerable
people. We would take the same| ||||||action again without
hesitation.| ||||||Our case also raises a number ofvery| ||||||important
issues, charities who challenge| ||||||rongdoing
that directly affects their| ||||||beneficiaries
are vulnerable
to political attacks| ||||||and there needs to be specific protection for| ||||||uch situations
in future. We have experienced| ||||||harassment,
malicious
allegations,
bullying,| ||||||abuse ofpower and injustice.| ||||||sa charity
run by whistleblowers,
our very| ||||||heartbeat
is speaking out about wrongdoing,| ||||||hat kind ofcharity would we be ifwe| ||||||remained
silent on issues ofserious abuse?| ||||||his charity has no paid staff, it is run by those| ||||||ho have witnessed
abuse and have suffered| ||||||or reporting
it.| ||||||e are effective in the work we do because we| ||||||really listen to whistleblowers
and families of| ||||||buse victims and all our policies are based on| ||||||he experiences ofwhistleblowers
and families| ||||||fabuse victims. Our work is aimed at| ||||||hallenging
the root causes ofabuse and we| ||||||identify those issues by listening to those who| ||||||are directly experiencing
them.| ||||||s a result ofthe WBUK malicious
allegations| ||||||and the Charity Commissions
political attack on| ||||||us, we have endured
what can only have been| ||||||an attack with intent to silence us permanently| ||||||by trying to exhaust our small resources, taking| ||||||212hours away from our vital work and| ||||||attacking
until we were forced to spend E43a| ||||||day on legal fees. We are trying to recoup this| ||||||ia crowd justice, and we are so grateful that| ||||||o many came forward to donate from the| ||||||little they had to spare.| ||||||his charity has and will continue to exist by| ||||||he goodwill ofthose we have directly helped.| |11|| |---|---| |Our typical donations
are from previous|| |helpline
callers such as Sue, who every year|| |donates on her father's
birthday
and thanks|us| |or saving his life and giving her an extra six|| |precious years with him.|| |e want to thank
all our volunteers
who give|| |so much time and love, we want to thank
all|| |hose who support
us because they have seen|| |Irst-hand the work we do, our volunteers
are|| |hose we have helped
and want to give that|| |same help to others. Our funders are|| |predominantly
those we have helped
in the|| |past and who remember
us in the future. This|| |is testament
to our work and says everything|| |about who we are and what we do. We run on|| |a daily spend off49 but we run-on
love,|| |dedication,
passion, zero tolerance ofabuse,|| |and lived experience and we cannot measure|| |hat in money, but it isthat which
isthe true|| |meaning ofthe word ~charit|| |Performance|offundraising|offundraising|activities|Para 1.41|No fundra ising activities were carried out in this|No fundra ising activities were carried out in this| |---|---|---|---|---|---|---| |against objectives set|||||period.|| |Investment|performance|against||Para 1.41|Not applicable as no investments|made.| |objectives||||||| |Other||||||| |||||SORP||| |---|---|---|---|---|---|---| |||||reference||| |Review ofthe charity's
financial
position at the end ofthe period||||Para 1.21|The financial
position remains good and this year
harity has again received well above average
onations.|the| |Statement
explaining the policy for||||Para 1.22|No reserve policy is in place as the running
costs|have| |holding reserves|stating|why they|||been met by donations|| |are held||||||| |Amount ofreserves held||||Para 1.22|Zero|| |Reasons for holding zero||reserves||Para 1.22|Not applicable.|| |Details offund|materially||in deficit|Para 1.24|Not applicable as not in deficit.|| |Explanation
ofany uncertainties||||Para 1.23|There is never any uncertainty
about the commitment|| |about the charity|continuing||as a||ofthe Trustees, Volunteers
and our Supporters|to| |going concern|||||continue
the work ofthe charity.
Please see the section below about the principal|risks| ||||||to the chari|| |Additional
information|||(optional)|||| |You may choose to include|||further|statements|where relevant about:|| |||||SORP||| |||||reference||| |The charity's
principal sources of||||Para 1.47|The charity does not accept any funding
from|| |funds (including|any fundraising)||||Government
(local or national) or the care sector.
This is so that we can remain independent
snd able to|| ||||||report and challenge
where necessary.|| ||||||Donations come mainly
&om individual
members|ofthe| ||||||ublic
occasional
le acies and charitable
trusts|| |Investment
policy and objectives||||Para 1.46||| |including
any social investment|||||ot applicable.|| |policy adopted||||||| |A description ofthe principal|||risks|Para 1.46|he principal
risk is due to the nature ofour work|in| |facing the charity|||||xposing abuse ofvulnerable
adults, the authorities'
ailure to act on valid concerns raised by whistleblowers|| ||||||d challenging
Government
on policies that have|led to| ||||||voidable deaths and suffering
in care homes.
All of|| ||||||hese aspects ofour work make us vulnerable
to|| ||||||alicious allegations
and political attacks.|| ||||||e charity always has full evidence available to respond|| ||||||o an
such elle ations.|| |Other||||||| ## |Description of charity's|trusts:|trusts:|SORP|||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| ||||reference|||||||||||||| |Type ofgoverning
document|||Para 1.25|||rticles of||Association||||||||| |(trust deed, royal charter)||||||||||||||||| |How isthe charity constituted?|||Para 1.25|||haritsble||company|||limited by guarantee|||||| |(e.g unincorporated
association,||CIO)||||||||||||||| |Trustee selection methods|||Para 1.25|||ny new
rustee must
ave at least 4years' experience
Isupporting
the charity.||||||||||| |including
details ofany
constitutional
provisions||||||In addition
they must
being a whistleblower|||||have relevant
or supportinq||experience ofeither
a whistlebiower,
and|||| |e.g. election to post||||||must have relevant
personal expenence ofelderly
care, whether
in a work role oras a family member|||||||||or|| |or name ofany person or body||||||send.||||||||||| |entitled to appoint one or more||||||II current|Trustees||||must approve any new|||Trustee.||| |ditional
information
(optional)||||||||||||||||| |ou may choose to include further|||statements|where relevant||||about:||||||||| ||||SORP|||||||||||||| ||||reference|||||||||||||| |Policies and procedures
adopted||for|Para 1.51|||||||||||||| |the induction
and training of||||||||||||||||| |Trustees||||||||||||||||| |The charity's organisational|structure||Para 1.51|||||||||||||| |and any wider network with|which|||||||||||||||| |the charity works||||||||||||||||| |Relationship
with any related parties|||Para 1.51|||e charity
slled The||works
Whistler||with sseparate non-charitable
group
which was established
by one ofthe||||||| |||||||hsrity trustees,|||Eileen Chubb. The Whistler does||||||not|| |||||||eceive any||charity||funds snd is operated separately||||||to the| |||||||hsrity. It|provides|||support to the charity and deals with||||||| |||||||histleblowing|||cases|||which are not related||toacare||| |||||||ettin
or elderl||||eo||le.||||| |Other||||||||||||||||| |Charity name|||Compassion||In|Care||||||||||| |Other name the charity uses|||Not applicable|||||||||||||| |Registered
charity number|||1102282|||||||||||||| |Charity's
principal
address|||19ATransmere|||Road||||||||||| ||||Petts Wood|||||||||||||| ||||Orpington|||||||||||||| ||||BR5 1DT|||||||||||||| ## ## ||||||14|14|| |---|---|---|---|---|---|---|---| ||||Names ofthe charity||Trustees who manage the charity||| ||Trustee name||Office (Ifany)||Dates acted if not for|Name of person|(or| ||||||whole year|body) entitled to|appoint| |||||||Trustee (if any)|| ||Eileen Chubb||Trustee|& Director|||| |2|Stephen|Honour|Trustee||||| |3|Karis Le Winton||Trustee||10/12/2020||| |4|Margaret|Roffey|Trustee||||| |Director|name| |---|---| |Eileen Chubb|| |Stephen|Honour| |Karis Le|Winton| |Margaret|Roffey| ## |Description ofthe assets|held in this|Not applicable| |---|---|---| |capacity||| |Name and objects ofthe|charity|Not applicable| |on whose behalf the assets are||| |held and how this falls within the||| |custodian
charity's objects||| |Details ofarrangements|for safe|Not applicable| |custody and segregation|ofsuch|| |assets from the charity's|own assets|| ## |Type of adviser|Name||Address||| |---|---|---|---|---|---| |Lawyers|Stone|King|oundary|House, 91Charterbouse|Street, London ECIM 6HR| |Accountant|erdant Accountants||20-22 Wenlock Road London N 1 7GU||| ## ## ## ## ## ## ## ## ## ## |2.1 INCOME|2.1 INCOME|||| |---|---|---|---|---| |Recognition
ofincome||These are induded
in the Statement
of Financial Activities (SoFA) when:||| |||~
the charitv becomes entitled
to the resources;||| |||~
it is more likelv than not that the trustees
will receive the resources;||| |||~
the monetarv
value can be measured
with sufficient
relisbilitv.||| |Grants and donations||Grants and donations
are only included
in the SoFA when the general
income recognition
criteria are met (5.10to 5.12 FRS102SORP).||| |||Legacies are included
in the SOFA when receipt is probable,
that is, when there has been||| |Legacies||grant ofprobate, the executors have established
that there are sufficient assets
in the estate
and any conditions
attached
to the legacy are either within the control ofthe charity or have||| |||been met.||| |||Gift Aid receivable
is included
in income when there is a valid declaration
from the donor.||| |Tax reclaims on
donations
and gifts||Any Gift Aid amount recovered
on s donation
is considered
to be part ofthat gift and is
treated ss sn addition to the same fund as the initial donation
unless the donor orthe terms||of| |||the appeal have specified otherwise.||| |Income from|interest,|This is included
in the accounts when receipt is probable
snd the amount
receivable can|be|| |royalties and|dividends|measured
reliably.||| |2.2 EXPENDITURE||AND LIABILITIES||| |||Liabilities are recognised
where
it is more likely than not that there is a legal or constructive||| |Liability recognition||obligation
committing
the charity to pay out resources
and the amount ofthe obligation
can
measured
with reasonable
certainty.||be| |Governance
ebs'Is|and support|Support costs have been allocated between
governance
costs and other support.
Governance
costs comprise
all costs involving
public accountability
ofthe charity and its||| |||compliance
with regulation
and good practice.||| |Defened income||No material
item ofdeferred
income has been included
in the accounts.||| |Creditors||The charity hss creditors which are measured
st settlement
amounts
less any trade discounts||| |Provisions for liabilities||A liability is measured
on recognition
at its historical cost and then subsequently
measured
the best estimate ofthe amount
required
to settle the obligation
at the reporting
date||at| |2.3ASSETS||||| |Tangible fixed assets for||These are capitalised
ifthey csn be used for more than one year, and individual
items costing||| |use by charity||at least Et000.||| |||They are valued
at cost.||| |||Depreciation
is calculated to write down the cost oftangible
fixed assets, over the useful|life|| |||ofthe assets. The rate adopted
by the charity are: Furniture
and fittings and Office||| |||Equipment
20%Straight line.||| ||||||||||Restricted|||| |---|---|---|---|---|---|---|---|---|---|---|---|---| ||||Analysis||of income|||Unrestricted
funds|income
funds|Endowment
funds|Total funds|Pnor year| |||||||||||||6| |Donations|Donations|and||ifts||||29,469|||29,469|88,104| |and legacies:|Gift Aid|||||||||||| ||Legacies|||||||||||| ||General grants|||provided||by government/other||||||| ||charities|||||||||||| ||Membership||subscriptions|||and|sponsorships|||||| ||which are in||substance||donations|||||||| ||Donated goods,|||facilities||and|services|||||| ||Other|||||||||||| ||||||||Total|29,469|||29,469|88,104| |Charitable||||||||||||| |activities:||||||||||||| ||Other|||||||||||| ||||||||Total|||||| |TOTAL INCOME||||||||29469|||29469|88 104| |Other Information:||||||||||||| |Ag Income in the prior year||was||unrestricted.||||||||| ## |Note 4||E|xpen|diture|||||||||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---| ||||||||This|year|||Last|year|| ||||||||Restricted||||Restricted||| ||||||Unraau|Ictad|income|Endowman||Unrestricted|income|Endowment|| ||Analysis||||funds||funds|lfunds|Total funds|funds|funds|funds|Total funds| |Expenditure
on raising funds:|||||||||||||| |Misc|||||||||||||| |Total expenditure|on raising funds||||||||||||| |Expenditure
on charitable|||activities:||||||||||| |Stationery
&Postage||||||51|||51|293|||293| |Website Fees||||||1,068|||1,068|575|||575| |Companies
House Fee||||||13|||13|13|||13| |Sundries||||||288|||288|240|||240| |Consultant
Fees|||||12,580||||12,580|14,503|||14,503| |Legal &Professional
Fees|||||15,721||||15,721||||| |Bank Charges||||||||||17|||17| |Publishing|||||2,499||||2,499||||| |Office Equipments|not capitalised|||||463||||1,349|||1,349| |Independent
Examination||&|Accounting|||900|||9OO||||| |Total expenditure|on charitable|||activities|||||||||| ||||||33,583||||33,583|16,990|||16,990| |TOTAL EXPENDITURE|||||33,583||||33,583|16,990|||16,990| ## ## ## ##