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2025-06-30-accounts

Company registration number: 04894491 Charitable company registration number: 1102276

Tax Volunteers

known as

Tax Help For Older People

(A company limited by guarantee)

Annual Report and Financial Statements

for the period from 1 April 2024 to 30 June 2025

Tax Volunteers

Contents

Reference and Administrative Details 1
Chair's Report 2
Trustees' Report 3 to 8
Statement of Trustees' Responsibilities 9
Independent Auditor's Report 10 to 13
Statement of Financial Activities 14
Balance Sheet 15
Statement of Cash Flows 16
Notes to the Financial Statements 17 to 32

Tax Volunteers

Reference and Administrative Details

Trustees J G Whitehead C S Muir A M Mollett (Marian Drew) G J Jones A M Cullimore-Todd J C Wakeman P A Hamilton (resigned 1 July 2025) Secretary J W M Crump Chief Executive Officer V Boggs Registered Office Unit 10 Pineapple Business Park Salway Ash Bridport Dorset DT6 5DB Charitable company Registration 1102276 Number Company Registration Number 04894491 Auditor Thompson Jenner LLP Statutory Auditors 1 Colleton Crescent Exeter Devon EX2 4DG

Page 1

Tax Volunteers

Chair's Report for the Period from 1 April 2024 to 30 June 2025

This report covers the final period of activity for Tax Volunteers trading as Tax Help for Older People (Tax Help). On 30 June 2025 all the charity’s activities, assets and liabilities were transferred to TaxAid UK (TaxAid) and most of the trustees of Tax Help joined the board of TaxAid.

Penny Hamilton retired after 6 years as a trustee, including 4 years as Chair through the challenges of Covid-19. I am grateful for her continued advocacy for the charity and her support for me when I took over from her.

The Trustees’ Report in the pages which follow sets out the charity’s response to need in the final 15 months of its activity. In this last Chair’s report I reflect on Tax Help’s history and the reasons why its beneficiaries are now best served in a new way.

In 2003 Tax Help was conceived and organised by the Low Incomes Tax Reform Group (LITRG) of the Chartered Institute of Taxation (CIOT) to provide tax advice to pensioners who were not able to afford paid advice. Though free, the advice was given by tax professionals who volunteered their time, with the initial contact point a team of telephone call handlers who themselves became increasingly skilled in providing tax advice. This model, funded by HMRC, other generous donors, and some service contracts, delivered over 350,000 interactions with individuals who would otherwise have lacked tax advice.

During the past 10 years Tax Help started to work closely with the other major tax charity, TaxAid (founded a few years before Tax Help, with a remit to support working individuals), setting up Bridge the Gap to fundraise from individuals, then a joint CEO and senior team, and then a collaboration agreement for a triage help line to manage the servicing of requests for help between the two charities.

These developments were within a changing environment of need: financial problems were accompanied by other vulnerabilities and a distinction by age made less sense as work and remuneration patterns changed. With both charities operating in the same general sphere of tax advice, it was clear to the trustees that in order to deliver good services to more individuals the charities should combine their resources.

The core purpose of the merger is to further the common object of the two charities: to help vulnerable people with their tax problems, making sure that the needs of beneficiaries can be met without the encumbrance of a dual governance structure. The aims of the merger can be categorised as Clarity (a focussed strategic direction and a simpler pathway for beneficiaries), leading to greater Reach (more clients) and Resilience (increased funding encouraged bya single brand).

Tax Help has delivered its remit through the dedication of staff, in latter years led by Valerie Boggs; hundreds of volunteers; 23 trustees; funding by donations ranging from a few pounds to hundreds of thousands of pounds, including some legacies from clients and very valuable gifts in kind from professional firms. They cannot all be named here, but I hope that they know how important their involvement has been and how determined are the trustees of Tax Help, who are now trustees of TaxAid, to carry on reaching more people for this good cause.

MWray WMUce

A M Mollett (Marian Drew) Trustee

Page 2

Tax Volunteers

Trustees' Report

The trustees, who are directors for the purpose of company law, present the Annual Report together with the Financial Statements and Auditor’s Report of the charitable company for the 15-month period ended 30 June 2025. The references and administrative information set out on page 1 forms part of this report. The charity is a company limited by guarantee and a registered charity, its governing documents are its Memorandum and Articles of Association.

Trustees and officers

The trustees and officers serving during the year and since the year end were as follows:

Trustees: J G Whitehead C S Muir A M Mollett (Marian Drew) G J Jones A M Cullimore-Todd J C Wakeman P A Hamilton (resigned 1 July 2025) Chief Executive Officer: V Boggs Secretary: J W M Crump

Merger with TaxAid

In the report for the year to 31 March 2024 we indicated that work on a new beneficiary strategy was underway, together with a review of the governance and delivery structures needed to meet future needs. This work culminated in a decision by the trustees to merge the activities of the charity with TaxAid. The form of the merger was that the assets, liabilities and activities of Tax Help were transferred to TaxAid on 30 June 2025.

Public benefit and how our activities deliver it

We have a duty to report on our organisation’s public benefit under section 4 of the Charities Act 2011. We are confident that we meet those public benefit requirements having taken into consideration the Charity Commission guidance.

For those in greatest need and struggling with tax we help untangle the problem and alleviate their distress.

We support people over the age of about 60 who are in financial poverty, including that created by debt and those experiencing other hardships or disadvantages. Many have mental or physical health problems, are frail, disabled or recently bereaved .

We provide a tailored response to all those in need, by our helpline, one to one appointments, by email, information provided on our website and in guidance booklets. But in addition to giving clarity and practical help to as many people as possible we shine a light on the issues faced to raise awareness and generate support.

We work closely with partners in the voluntary and community sector through an outreach programme to increase referrals to our service. We provide training to our partners about tax to reach more people.

By working through multiple channels we enable our clients to help themselves and give them the tools and capability to have ownership of and manage their tax in the future.

Page 3

Tax Volunteers

Trustees' Report

We believe therefore that we meet the public benefit requirements through our client led tailored service and outreach programme.

Objectives, activities and impact

Our objective as a charity is to help people in poverty understand their tax better and to empower them to be able to manage their tax themselves. We are led by the needs of our clients, including our partners in the third sector.

We reduce poverty by supporting people to pay the right amount of tax. We campaign to make the tax system fairer, working with HMRC to do so.

And we are human, we see the reality for those that we help, so we know what is right.

We help our clients

We give professional tax advice, it’s that simple, no strings. Advice to people like Stewart.

Stewart contacted Tax Help in September 2024 to ask for our help. He is in his 60s, divorced and not yet eligible for a state pension. He works part time in a fast-food chain and together with income from a private pension of £199 a month, Stewart’s income amounted to £7,400 a year.

Stewart contacted us through our telephone helpline because he had noticed that tax was being deducted from his pay – something that had not been the case in previous years. Our helpline adviser immediately recognised that the case, and in particular Stewart’s tax code, needed to be reviewed.

The case was then taken up by one of our volunteers who, after speaking to Stewart, contacted HMRC to find out how Stewart’s tax had been calculated as it seemed to be incorrect. Our review found that HMRC had split Stewart’s personal allowance of £12,570 between his private pension and his part-time employment but had calculated this incorrectly, allowing only £3,219 against his pay.

HMRC agreed that this was indeed an error, corrected Stewart’s tax codes and issued a refund for the tax that was incorrectly taken from his pay.

Our intervention resolved Stewart’s problem quickly and accurately ensuring that his financial struggles did not worsen because of a tax error.

In 2024/25 we helped 15,000 people, like Stewart.

Most of our help is provided by taking calls on our helpline. This operates 9am-5pm Monday – Friday. The help we provide is to those in financial poverty and those with additional vulnerabilities. Callers to the helpline were connected on average 72.6% of the time. We supported clients with a wide range of tax issues, with Self-Assessment being by far the most the most common issue raised but PAYE, tax debt, with PAYE and pensions being by far the most common issues raised but self-assessment, simple assessment, and allowances were also significant.

1,314 beneficiaries told us that they had vulnerabilities, many having multiple problems. Of these, mental health problems affected 22% and physical health issues, 41%. Homelessness, bereavement and broken relationships were some of the other vulnerabilities reported to us and with other issues made up the remaining 37% of all the vulnerabilities people told us about.

We work with our third sector partners

In addition to calls received directly on our helpline and emails in our inbox, we receive calls from our third sector partners and we provide them with the support they need to help their clients and increase the reach of our expertise.

Page 4

Tax Volunteers

Trustees' Report

In 2024/25 we directly emailed over 600 individuals working in the advice sector with targeted advice about self assessment in January and PAYE tax codes in March.

We didn’t stop there, we continued to work in partnership with VCS organisations in a number of ways, seeking to improve how we can support our partners. Following feedback we developed a pilot training programme, working with LITRG (Low Incomes Tax Reform Group) and the Money Advice Trust and delivered training on ‘Side Hustles and their Tax Implications.’ The presentation as attended by 85 people online and viewed a further 100 times subsequently.

We are supported by our volunteers

Tom was supported by one of over 100 volunteers. These volunteers participate in both our individual and corporate volunteering programmes. Volunteer advisers took 700 appointments in 2024/25. We completed a review of our volunteers’ skills and engagement in 2024 and as a result client matching has become more effective leading to better outcomes for beneficiaries and volunteers.

We support our volunteers through newsletters, training sessions and bespoke one to one support. An assessment of open rates for our thrice-yearly volunteer newsletter showed an average open rate of 52.74%, exceeding industry benchmarks for internal newsletter engagement. Whilst encouraging, the newsletter often includes essential updates directly relevant to volunteers' roles, and it became clear that a significantly higher open rate was needed to ensure key information wasn’t being missed. In response we revised the communications schedule, separating technical updates from general content. Our new newsletter format achieves an increased average open rate of 71.1%. As a result, our tax technical communications are now more directed and accessible to volunteers, ensuring that they are better able to support any emerging tax issues our beneficiaries are facing as well as being on top of administrative or technical changes. And the general newsletter focuses on informative charity news, recognising volunteer contributions, and strengthening community connection and volunteer engagement.

We advocate for our clients

We’re working to make tax less taxing and speak out for a fairer tax system. To achieve this Senior TaxAid staff participate regularly in HMRC forums, working groups and consultations.

We don’t stop here. We listen. During the year we introduced a new feedback survey to gain better understanding of the people we support, the impact of our services and how we can best serve those we support. Although our data set is currently too small to provide any significant findings, it is an important new means through which we can listen to our beneficiaries and ensure that our service is meeting their needs and that our feedback to HMRC is precise.

We make a difference

Through our support for vulnerable and low-income taxpayers, we reduced our clients’ tax liability by £565,521. This outcome both relieves poverty but also the stress that such liability brings. Our work ensures that people are paying the right amount of tax, and so sometimes the outcome of our work is an increased tax liability, which in 2024-25 was £61,634. For those people who turn to us support, whose debt remains after we have investigated and appealed, we provide clear signposting to appropriate debt agencies so that they receive the right support to manage their debt (something that we are not qualified to do).

Our steps towards the future are bold. We know from Government data that from April 2026, 780,000 people with business or property income over £50,000 will be required to join Making Tax Digital for Income Tax Self Assessment (MTD for ITSA), with a further 970,000 joining from April 2027. We are working towards delivering tailored services so that no-one is left to navigate these changes alone.

Page 5

Tax Volunteers

Trustees' Report

Our clients know we are on their side

‘I was and remain deeply grateful for your charitable assistance, in particular for the kind guidance and professional manner of Giles. I knew most of what I needed to do, but it seemed insurmountable, causing me to freeze each time, due to anxiety regarding my current situation. The relief I received as soon as I knew I would have support strengthened and enabled me to log in and prepare alone, knowing that the expert would be there to check my calculation and ensure nothing had been excluded. Thank you once again.’

‘I was extremely concerned about having to fill in a tax return for four years ago as I had never done one in my life. The help I received was great and jogged my memory about a certain point . The form was filled in for me, all I had to do was sign it. The help given took a great weight off my shoulders and resolved the problem.’

‘The person I spoke to was extremely good in helping me understand the tax issue I was concerned about. The assistance I received was excellent.’

‘Simon, the agent I spoke to was authoritative & sympathetic to my concerns & lessened my anxiety.’

Financial review

The charity’s financial statements reflect its final period of operation prior to the completion of the merger with TaxAid UK on 30 June 2025.

Income

Income in the period ended 30 June 2025 (excluding donated services and facilities) amounted to £766,847.

As reported last year, we were successful in being awarded a grant from HMRC for a further three-year period, running to 31 March 2027. This amounts to £320,000 pa. In this period we benefited from an extra payment of £15,456.

The total income from each source is shown below.

Expenditure

Expenditure in the period ended 30 June 2025 (excluding donated services and facilities) amounted to £968,565. This figure is before the donation of £266,119 to TaxAid UK on 30 June 2025 as part of the merger.

Page 6

Tax Volunteers

Trustees' Report

Staff costs increased, reflecting the need to pay higher salaries in the light of inflation and in line with our status as a Real Living Wage employer.

Expenditure also included some one-off costs associated with the merger with TaxAid UK.

Reserves

At the date of merger, the charity held total funds of £266,119, of which £750 were restricted and £265,369 were unrestricted. In accordance with the merger agreement, all assets, liabilities, operations and remaining reserves were transferred to TaxAid UK.

Risk

Prior to the merger, risks were managed by the periodic monitoring of the risk register which identified the key risks and planned their mitigation.

The primary risk facing the charity was financial instability created by the uncertainty around medium- to long-term funding. This arose from receiving substantial funding from one source, HMRC, but this was mitigated by diversifying income streams.

Our financial management procedures included the preparation of an annual budget and forecast with quarterly reporting against budget provided to the Board.

Structure, governance and management

The charity is managed by the Board of Trustees. The Board met quarterly during the reporting period but now meets when appropriate.

The directors of the charitable company are its trustees for the purposes of charity law. The names of the trustees who were in office during the period are listed on page 1. All members of the Trustee Board gave their time voluntarily and received no benefits from the charity.

The total number of trustees must not be less than three but is not subject to any maximum. Trustees retire by rotation in accordance with the provisions of the Memorandum and Articles of association but someone who retires can be eligible for reappointment as a trustee, with a maximum of 9 years’ service permitted.

Day-to-day management was delegated to our Chief Executive, Valerie Boggs, who was supported by the Senior Management Team whose responsibility was to work to the strategic plan which contained business, financial and service objectives.

During the reporting period Tax Volunteers continued to work closely with TaxAid, sharing a joint management team and back office services.

Remuneration for key management was set with reference to market rates for similar roles and responsibilities in the charitable sector, taking account of geographical differences.

Page 7

Tax Volunteers

Trustees' Report

Disclosure of information to auditor

Each trustee has taken the required steps to make themselves aware of any relevant audit information and to establish that the charity’s auditor is aware of that information. The trustees confirm that there is no relevant information that they know of and of which they know the auditor is unaware.

The annual report was approved by the trustees of the charitable company on (die(2s~ and signed on its behalf by:

A M Mollett (Marian Drew)

Trustee

Page 8

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Tax Volunteers

Statement of Trustees' Responsibilities

The trustees (who are also the directors of Tax Volunteers for the purposes of company law) are responsible for preparing the trustees’ report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland".

Company law requires the trustees to prepare financial statements for each financial period. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including its income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Approved by the trustees of the charitable company on Gel2s. and signed on its behalf by:

AM Mollett (Marian Drew) Trustee

Page 9

Tax Volunteers

Independent Auditor's Report to the Members and Trustees of Tax Volunteers

Opinion

We have audited the financial statements of Tax Volunteers (the 'charitable company') for the period from 1 April 2024 to 30 June 2025, which comprise the Statement of Financial Activities, Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP - FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and applicable law (United Kingdom Generally Accepted Accounting Practice).

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Emphasis of matter

We draw attention to note 2 to the financial statements which explains that on 30 June 2025, the charity merged with Tax Aid UK by a transfer of assets and liabilities, and ceased to operate as an independent entity from that date. Accordingly the financial statements have been prepared on a basis other than going concern as described in note 2. Our opinion is not modified in respect of this matter.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Page 10

Tax Volunteers

Independent Auditor's Report to the Members and Trustees of Tax Volunteers

Opinion on other matter prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Chair's Report and the Trustees' Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 (as amended) requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities (set out on page 9), the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor responsibilities for the audit of the financial statements

We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Acts and relevant regulations made or having effect thereunder. Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

As part of an audit in accordance with ISAs (UK), we exercise professional judgement and maintain professional scepticism throughout the audit.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

Page 11

Tax Volunteers

Independent Auditor's Report to the Members and Trustees of Tax Volunteers

The extent to which the audit was considered capable of detecting irregularities including fraud

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

We assessed the susceptibility of the charity’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

To address the risk of fraud through management bias and override of controls, we:

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

Page 12

Tax Volunteers

Independent Auditor's Report to the Members and Trustees of Tax Volunteers

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Mr David Tucker (Senior Statutory Auditor) For and on behalf of Thompson Jenner LLP, Statutory Auditor

1 Colleton Crescent Exeter Devon EX2 4DG

Date: 22l12)2S

Page 13

Tax Volunteers

Statement of Financial Activities for the Period from 1 April 2024 to 30 June 2025 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

2025
Note
Income and Endowments from:
Donations and legacies
3
Charitable activities
4
Investment income
5
Total Income
Expenditure on:
Raising funds
Charitable activities
Other expenditure - Donation to TaxAid UK
Total Expenditure
6, 7
Net expenditure
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
18
2024
Note
Income and Endowments from:
Donations and legacies
3
Charitable activities
4
Investment income
5
Total Income
Expenditure on:
Raising funds
Charitable activities
Total Expenditure
6
Net income
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
18
Unrestricted
£
299,712
-
9,770
309,482
(61,509)
(437,720)
(265,369)
(764,598)
(455,116)
(455,116)
455,116
-
Unrestricted
£
274,022
-
2,747
276,769
(42,094)
(219,782)
(261,876)
14,893
14,893
440,223
455,116
Restricted
£
446,206
177,660
-
623,866
-
(635,837)
(750)
(636,587)
(12,721)
(12,721)
12,721
-
Restricted
£
332,865
147,658
-
480,523
-
(480,523)
(480,523)
-
-
12,721
12,721
Total 30 June
2025
£
745,918
177,660
9,770
933,348
(61,509)
(1,073,557)
(266,119)
(1,401,185)
(467,837)
(467,837)
467,837
-
Total 31
March 2024
£
606,887
147,658
2,747
757,292
(42,094)
(700,305)
(742,399)
14,893
14,893
452,944
467,837

The notes on pages 17 to 32 form an integral part of these financial statements. Page 14

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Tax Volunteers

(Registration number: 04894491) Balance Sheet as at 30 June 2025

30 June 2025-31 March 2024
Note £ z
Fixed assets
Tangible assets 13 - 2,082
- 2,082
Current assets
Debtors 14 - 90,390
Cash at bank and in hand 15 151,036 411,682
151,036 502,072
Creditors: Amounts fallingdue within one year 16 (151,036) (36,317)
Net current assets - 465,755
Net assets - 467,837
Funds ofthe charitable company:
Restricted - 12,721
Unrestricted income funds
Unrestricted - 455,116
Totalfunds 18 - 467,837

The financial statements on pages 14 to 32 were approved by the trustees, and authorised for issue on 4041212. and signed on their behalf by:

“SQ, VAX Loe.A

JG Whitehead Trustee

Naan Meo — A M Mollett (Marian Drew) Trustee

The notes on pages 17 to 32 form an integral part of these financial statements. Page 15

Tax Volunteers

Statement of Cash Flows for the Period from 1 April 2024 to 30 June 2025

Note
Cash flows from operating activities
Net cash (expenditure)/income
Adjustments to cash flows from non-cash items
Depreciation
Investment income
5
Working capital adjustments
Decrease in debtors
14
Increase/(decrease) in creditors
16
Net cash flows from operating activities
Cash flows from investing activities
Interest receivable and similar income
5
Purchase of tangible fixed assets
13
Sale of tangible fixed assets
Net cash flows from investing activities
Net (decrease)/increase in cash and cash equivalents
Cash and cash equivalents at 1 April
Cash and cash equivalents at 30 June
30 June 2025
£
(467,837)
1,813
(9,770)
(475,794)
90,390
114,719
(270,685)
9,770
(5,889)
6,158
10,039
(260,646)
411,682
151,036
31 March 2024
£
14,893
1,182
(2,747)
13,328
48,676
(4,495)
57,509
2,747
-
-
2,747
60,256
351,426
411,682

All of the cash flows are derived from continuing operations during the above two periods.

The notes on pages 17 to 32 form an integral part of these financial statements. Page 16

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

1 Charitable company status

The charitable company is a charitable company limited by guarantee and consequently does not have share capital. Each of the members is liable to contribute an amount not exceeding £10 towards the assets of the charitable company in the event of liquidation. The company was incorporated in England and Wales and also registered as a charity in Scotland, its registered office is Unit 10, Pineapple Business Park, Salway Ash, Bridport, Dorset, DT6 5DB.

2 Accounting policies

Summary of significant accounting policies and key accounting estimates

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Statement of compliance

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). They also comply with the Companies Act 2006 and Charities Act 2011.

Basis of preparation

Tax Volunteers meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.

Going concern

These financial statements have not been prepared on a going concern basis.

On 30 June 2025, the charity merged with Tax Aid UK by a transfer of assets and liabilities, and ceased to operate as an independent entity from that date.

As a result, the trustees have determined that it is not appropriate to prepare these financial statements on a going concern basis. The financial statements have therefore been prepared on a break-up basis. No material adjustments were required as a result of this change in basis.

Disclosure of long or short period

The accounting period for these financial statements is 15 months from 1 April 2024 to 30 June 2025 rather than the usual 12 months. The accounting period has been extended to align with the merger of Tax Volunteers and Tax Aid UK on 30 June 2025. This ensures that the financial statements reflect the financial position of the charity at that date.

Page 17

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

Income and endowments

All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably. Income derived from the provision of goods/services is stated after trade discounts, other sales taxes and net of VAT.

Grants receivable, which include grants of a general nature provided by government, are accounted for when evidence of unconditional entitlement is received except when they are subject to donor-imposed conditions. Grants received which impose regional restrictions are treated as contributing to the cost of providing free tax advice in that specified area and costs are apportioned on a quarterly basis commencing in the quarter following the quarter in which the grant was received. Income earned for the provision of tax services under agreement with commercial organisations is invoiced on a quarterly basis in arrears following the delivery of the service.

Donations and legacies

Donations are recognised when the charitable company has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of performance by the charitable company before the charitable company is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charitable company and it is probable that these conditions will be fulfilled in the reporting period.

Donated services and facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), general volunteer time is not recognised so refer to the trustees' annual report for more information about their contribution.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services, professional qualified tax personnel or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

Donations of gifts, services and facilities include seconded employees, IT software and office space. Seconded staff's services are provided free of charge to the charity and the cost of their salary is incurred by a third party. IT software and office space are included at their estimate market value when donated.

Investment income

Bank interest is recognised once the interest has been received.

Expenditure

All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use. Other support costs are allocated based on the spread of staff costs.

Raising funds

These are costs incurred in attracting voluntary income, the management of investments and those incurred in trading activities that raise funds.

Page 18

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

Charitable activities

Charitable expenditure comprises those costs incurred by the charitable company in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, is apportioned on the following basis which are an estimate, based on staff time, of the amount attributable to each activity.

Where information about the aims, objectives and projects of the charity is provided to potential beneficiaries, the costs associated with this publicity are allocated to charitable expenditure.

Where such information about the aims, objectives and projects of the charity is also provided to potential donors, activity costs are apportioned between fundraising and charitable activities on the basis of the personnel involved with each activity.

involved with each activity.
2025 2024
Advice services 82% 83%
Tax education 7% 5%
Cost of raising funds 7% 7%
Governance costs 4% 5%

Governance costs

These include the costs attributable to the charitable company’s compliance with constitutional and statutory requirements, including audit, strategic management and trustees meetings and reimbursed expenses.

Taxation

The charitable company is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charitable company is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.

Tangible fixed assets

Individual fixed assets costing £500 or more are initially recorded at cost, less any subsequent accumulated depreciation and subsequent accumulated impairment losses.

Depreciation and amortisation

Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:

Asset class Depreciation method and rate Leasehold improvements Straight line over the life of the lease Office equipment 4 years straight line Computer equipment 4 years straight line

Page 19

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

Call-centre equipment

4 years straight line

Trade debtors

Trade debtors are amounts due from customers for merchandise sold or services performed in the ordinary course of business.

Trade debtors are recognised initially at the transaction price. They are subsequently measured at amortised cost using the effective interest method, less provision for impairment. A provision for the impairment of trade debtors is established when there is objective evidence that the charitable company will not be able to collect all amounts due according to the original terms of the receivables.

Cash and cash equivalents

Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.

Trade creditors

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if the charitable company does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after the reporting date. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presented as non-current liabilities.

Trade creditors are recognised initially at the transaction price and subsequently measured at amortised cost using the effective interest method.

Fund structure

Unrestricted income funds are general funds that are available for use at the trustees discretion in furtherance of the objectives of the charitable company.

Designated funds are unrestricted funds set aside for specific purposes at the discretion of the trustees.

Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.

Pensions and other post retirement obligations

The charitable company operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charitable company has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.

Contributions to defined contribution plans are recognised in the Statement of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.

Page 20

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

Financial instruments

Classification

Financial assets and financial liabilities are recognised when the charity becomes a party to the contractual provisions of the instrument.

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the charity after deducting all of its liabilities.

Recognition and measurement

All financial assets and liabilities are initially measured at transaction price (including transaction costs), except for those financial assets classified as at fair value through profit or loss, which are initially measured at fair value (which is normally the transaction price excluding transaction costs), unless the arrangement constitutes a financing transaction. If an arrangement constitutes a financing transaction, the financial asset or financial liability is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument.

Financial assets and liabilities are only offset in the statement of financial position when, and only when there exists a legally enforceable right to set off the recognised amounts and the charitable company intends either to settle on a net basis, or to realise the asset and settle the liability simultaneously.

Financial assets are derecognised when and only when a) the contractual rights to the cash flows from the financial asset expire or are settled, b) the charitable company transfers to another party substantially all of the risks and rewards of ownership of the financial asset, or c) the charitable company, despite having retained some, but not all, significant risks and rewards of ownership, has transferred control of the asset to another party.

Financial liabilities are derecognised only when the obligation specified in the contract is discharged, cancelled or expires.

Impairment

At the end of each reporting period financial assets measured at amortised cost are assessed for objective evidence of impairment. If an asset is impaired the impairment loss is the difference between the carrying amount and the present value of the estimated cash flows discounted at the asset's original effective interest rate. The impairment loss is recognised in the statement of financial activites.

Page 21

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

3 Income from donations and legacies

HM Revenue & Customs
Chartered Institute of Taxation
Association of Taxation Technicians
XPS
Tax Advisers' Charitable Trust
Access to Justice Foundation
Postcode Local Trust
Oakdene Foundation
Charles French Charitable Trust
The Inman Charity
Schroder Charity
Individual and other donations
Donated facilities and services
Total income PE 30 June 2025
Total income YE 31 March 2024
Unrestricted
funds
General
£
-
-
-
13,750
6,000
6,913
-
2,500
5,000
2,000
5,000
92,048
166,501
299,712
274,022
Restricted
funds
£
415,456
30,000
-
-
-
-
-
-
-
750
-
446,206
332,865
Total
2025
£
415,456
30,000
-
13,750
6,000
6,913
-
2,500
5,000
2,000
5,000
92,798
166,501
745,918
606,887
Total
2024
£
300,365
30,000
-
15,000
4,000
-
25,000
2,500
2,500
-
-
115,453
112,069
606,887

Other donations includes 50% of the following amounts greater than £3,000 from organisations received through Bridge The Gap. This is a joint initiative set up by Tax Volunteers and TaxAid UK, whereby amounts received are split equally between the two charities.

ceived are split equally between the two charities.
2025 2024
£ £
Kathleen Beryl Sleigh Charitable Trust - 10,000
Tax Advisers' Charitable Trust (the Worshipful Company of Tax Advisers) - 4,000
Virtual CPD Events 26,546 26,171
Freshfields - 9,998
BDO - 7,755
Proskauer Rose 10,000 5,000
London Legal Support 7,203 -

Page 22

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

4
Income from charitable activities
AVIVA Life Services Ltd
Rothesay Life
Coal Board Pension Trustee Services Ltd
Total for period ended 30 June 2025
Total for period ended 31 March 2024
5
Investment income
Interest receivable and similar income;
Interest receivable on bank deposits
Total for period ended 30 June 2025
Total for period ended 31 March 2024
Restricted
funds
£
32,650
106,250
38,760
177,660
147,658
Unrestricted
funds
General
£
9,770
9,770
2,747
Total
funds
£
32,650
106,250
38,760
177,660
147,658
Total
funds
£
9,770
9,770
2,747

Page 23

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

6 Expenditure on charitable activities

6
Expenditure on charitable activities
Staff costs
Gifts in kind
Depreciation
Telephone
Postage and stationery
Advertising
Legal and professional fees
Volunteer expenses
Rent, rates and services
Bank charges
Audit
Insurance
Repairs and maintenance
Staff travel and training
Computer costs
Sundry
Support costs
Total expenditure 2025
Total expenditure 2024
Cost of
raising funds
£
31,331
-
-
-
-
-
-
-
-
-
-
-
-
-
-
238
31,569
29,940
61,509
42,094
Tax advice
£
377,461
166,501
-
23,887
-
1,990
-
-
-
-
-
-
-
-
-
-
569,839
350,725
920,564
621,355
Tax education
£
30,336
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
30,336
29,940
60,276
31,022
Governance
costs
£
18,898
-
-
-
-
-
47,167
1,418
-
-
8,125
-
-
-
-
-
75,608
17,109
92,717
47,928
Support costs
£
298,389
-
1,813
-
4,261
-
2,950
-
41,501
548
-
2,631
4,142
10,685
55,187
5,607
427,714
(427,714)
-
-
Total
2025
£
756,415
166,501
1,813
23,887
4,261
1,990
50,117
1,418
41,501
548
8,125
2,631
4,142
10,685
55,187
5,845
1,135,066
-
1,135,066
742,399
Total
2024
£
503,356
112,069
1,182
15,967
4,514
-
11,927
2,603
31,883
212
6,326
3,190
1,008
5,705
41,374
1,083
742,399

Page 24

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

7 Other Expenditure

Other expenditure consists of the donation of £266,119 to the sister company TaxAid UK of all assets and liabilities, including £750 restricted funds.

8 Net incoming/outgoing resources

Net (outgoing)/incoming resources for the period include:

Operating leases - other assets
Audit fees
Depreciation of fixed assets
30 June 2025
£
(33,068)
(8,125)
(1,813)
31 March 2024
£
(28,854)
(6,326)
(1,182)

9 Trustees' remuneration and expenses

No trustees, nor any persons connected with any trustee, has received any remuneration from the charitable company during the year.

No trustees have received any reimbursed expenses or any other benefits from the charity during the year.

Donations made by the trustees without any conditions attached totalled £3,750 for the year (2024 - £600).

10 Staff costs

The aggregate payroll costs were as follows:

Staff costs during the period were:
Wages and salaries
Social security costs
Pension costs
Other staff costs
2025
£
618,347
68,529
21,088
48,451
756,415
2024
£
416,361
37,891
16,457
32,647
503,356

The monthly average number of persons employed by the charity or working for the benefit of the charity, including those on joint employment contracts with TaxAid UK ((Note 21) which includes the senior management team), was 22 (2024 - 21).

The monthly average number of persons employed by the charity or working for the benefit of the charity, expressed as full-time equivalents was as follows:

Page 25

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

Raising funds
Advice services
Tax education
Support
Governance
2025
No
0.6
7.6
0.6
6.0
0.4
15.2
2024
No
0.6
7.1
0.5
5.7
0.4
14.3

No employee received emoluments of more than £60,000 during the period.

The total employee benefits of the key management personnel of the charitable company were £58,383 (2024 - £46,145).

11 Auditors' remuneration

Audit of the financial statements
Other fees to auditors
All other non-audit services
2025
£
8,125
-
2024
£
6,326
3,860

12 Taxation

The charitable company is a registered charity and is therefore exempt from corporation tax on its income.

Page 26

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

13 Tangible fixed assets

13 Tangible fixed assets
Leasehold
improvements
£
Cost
At 1 April 2024
654
Additions
-
Disposals
(654)
At 30 June 2025
-
Depreciation
At 1 April 2024
654
Charge for the year
-
Eliminated on
disposals
(654)
At 30 June 2025
-
Net book value
At 30 June 2025
-
At 31 March 2024
-
14 Debtors
Trade debtors
Prepayments
Other debtors
15 Cash and cash equivalents
Cash at bank
Office
equipment
£
5,417
-
(5,417)
-
5,417
-
(5,417)
-
-
-
Computer
equipment
£
15,511
5,889
(21,400)
-
13,429
1,813
(15,242)
-
-
2,082
Call-centre
equipment
£
5,261
-
(5,261)
-
5,261
-
(5,261)
-
-
-
2025
£
-
-
-
-
2025
£
151,036
Total
£
26,843
5,889
(32,732)
-
24,761
1,813
(26,574)
-
-
2,082
2024
£
527
5,752
84,111
- -
- -
2,082 -
2025
£
-
-
-
-
2025
£
151,036
90,390
2024
£
411,682

Page 27

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

16 Creditors: amounts falling due within one year

16 Creditors: amounts falling due within one year
Trade creditors
Other taxation and social security
Other creditors
Accruals
2025
£
-
-
151,036
-
151,036
2024
£
2,087
5,172
5,088
23,970
36,317

17 Pension and other schemes

Defined contribution pension scheme

The charitable company operates a defined contribution pension scheme. The pension cost charge for the period represents contributions payable by the charitable company to the scheme and amounted to £21,088 (2024 - £16,457).

Page 28

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

18 Funds

Unrestricted funds
General
General fund
Designated
Designated fund
Total unrestricted funds
Restricted funds
HM Revenue & Customs
Aviva Life Services Ltd
Chartered Institute of
Taxation
Association of Taxation
Technicians
Esmée Fairbairn
Rothesay Life
Mineworkers Pension
Scheme & British Coal Staff
Superannuation Scheme
London Legal Walk
Total restricted funds
Total funds
Balance at 1
April 2024
£
340,792
114,324
455,116
-
-
-
11,650
1,071
-
-
-
12,721
467,837
Incoming
resources
£
309,482
-
309,482
415,456
32,650
30,000
-
-
106,250
38,760
750
623,866
933,348
Resources
expended
£
(764,598)
-
(764,598)
(415,456)
(32,650)
(30,000)
(11,650)
(1,071)
(106,250)
(38,760)
(750)
(636,587)
(1,401,185)
Transfers
£
114,324
(114,324)
-
-
-
-
-
-
-
-
-
-
-
Balance at
30 June
2025
£
-
-
-
-
-
-
-
-
-
-
-
-
-

Page 29

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

Unrestricted funds
General
General fund
Designated
Designated fund
Total unrestricted funds
Restricted
HM Revenue & Customs
Aviva Life Services Ltd
Chartered Institute of
Taxation
Association of Taxation
Technicians
CSFCT Grant
Esmée Fairbairn
Rothesay Life
Mineworkers Pension
Scheme & British Coal Staff
Superannuation Scheme
Total restricted funds
Total funds
Balance at 1
April 2023
£
440,223
-
440,223
-
-
-
11,650
-
1,071
-
-
12,721
452,944
Incoming
resources
£
276,769
-
276,769
300,365
32,650
30,000
-
2,500
-
84,000
31,008
480,523
757,292
Resources
expended
£
(261,876)
-
(261,876)
(300,365)
(32,650)
(30,000)
-
(2,500)
-
(84,000)
(31,008)
(480,523)
(742,399)
Transfers
£
(114,324)
114,324
-
-
-
-
-
-
-
-
-
-
-
Balance at
31 March
2024
£
340,792
114,324
455,116
-
-
-
11,650
-
1,071
-
-
12,721
467,837

The specific purposes for which the funds are to be applied are as follows:

Advice services

This fund represents income which is for delivering the main charitable purpose of Tax Volunteers, that of advising older low income clients and the generalist voluntary sector on tax matters.

Tax education

This fund represents income provided to improve access to information on tax so that older people on low incomes are aware of their rights and responsibilities under the tax system. It is delivered through conferences, seminars, training and the Tax Volunteers website. The funds from the Chartered Institute of Taxation and the Association of Tax Technicians are exclusively for tax education. Other restricted and unrestricted funds deliver both advice services and tax education.

Designated funds

This fund represents the calculated statutory redundancy costs and payment in lieu of notice that would be payable should the charitable company cease to operate.

Page 30

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

19 Analysis of net assets between funds

Current assets
Current liabilities
Total net assets
Tangible fixed assets
Current assets
Current liabilities
Total net assets
20 Analysis of net funds
Cash at bank and in hand
Total
Cash at bank and in hand
Net debt
Unrestricted
funds
General
£
150,286
(150,286)
-
Unrestriced
funds
£
2,082
489,351
(36,317)
455,116
At 1 April
2024
£
411,682
411,682
At 1 April
2023
£
351,426
351,426
Restricted
funds
£
750
(750)
-
Restricted
funds
£
-
12,721
-
12,721
Financing cash
flows
£
(260,646)
(260,646)
Financing cash
flows
£
60,256
60,256
Total funds at
30 June
2025
£
151,036
(151,036)
-
Total funds at
31 March 2024
£
2,082
502,072
(36,317)
467,837
At 30 June
2025
£
151,036
151,036
At 31 March
2024
£
411,682
411,682

Page 31

Tax Volunteers

Notes to the Financial Statements for the Period from 1 April 2024 to 30 June 2025

21 Related party transactions

TaxAid UK, a related party by virtue of shared CEO, Valerie Boggs, operated the payroll on behalf of Tax Volunteers during the period in relation to employees held on joint employment contracts. Payroll costs for the period and recharged from TaxAid UK to Tax Volunteers totalled £750,968 (2024 - £470,709). No amounts were outstanding at the period end in respect of payroll costs.

During the period, income totalling £68,329 (2024 - £85,405) was collected by TaxAid UK on behalf of Tax Volunteers in connection with the Bridge The Gap fundraising initiative. At the period end, the amount due from TaxAid UK, included in other debtors in the financial statements, was £nil (2024 - £15,182). A further £nil (2024 - £21,163) included within other debtors is due from TaxAid UK in relation to recharged shared costs and £nil (2024 - £19,373) included within other creditors is due to TaxAid UK in relation to recharged shared costs.

Donations were received from Trustees during the period totalling £3,750 (2024: £600). No restrictions have been attached to these donations.

Page 32