TRAFFORD
ca￿(s
WE CARE BECAUSE YOU CARE
Annual Report
April 2023 - March 2024
IL
Charitable Company Limited By Guarantee
Company Number 04695523, Registered Charity 1102075

Contents
Legal and Administrative Information
Vision. Values and Goals
Achievements and Performance
Highlights
Responding to the Cost of Living Crisis
Volunteering
Financial Review
Future plans
10
Structure, Governance and Management
11
Risk Management
Trustees Responsibilities in relation to the financial statements
14
Independent Examiners report
15
Financial Statements
16
Notes to the Financial Statements
19
rRAFFORD CARERSCENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2023
PAGE I

Legal and Administrative Information
Trafford Carers Centre is a company limited by guarantee, number 04695523, and a registered
charity, number 1102075.
The principal office address and registered office is 9 Springfield Road, Sale, M33 7XS
GOVERNING DOCUMENT
Memorandum and Articles of Association
THE COMMIThEE AND TRUSTEES:
Chair
Catrina Walker-Jones
Other Trustees
Kerry Blackhurst
Rachel Cossey
Akilah Akinola
Lindsey Mallory
Ralph Ellerton
Klaus Bohne
Senior Management Team
Michelle Grogan - Chief Executive Officer
Simon Locke - Deputy Chief Executive Officer
Devan Storey - Carer Engagement & Support Manager
Janine Pates - Adult Casework Team Manager
Shay Garry - Young Carers Project Manager
Independent Examiner
Salisbury & Company Business Solutions Ltd
Irish Square, St Asaph, LL17 ORN
Bankers
The Royal Bank of Scotland PIC
Redheughs Avenue, Edinburgh, EH12 9JN
TRAFFORD CARERS CENTRE TRUSTEES REPORr
YEAR ENDED 31 MARCH 2024
PAGE 2

Vision, Values & Goals
Our VISION is to promote a society in which carers
are fully understood, valued and supported. thus
enabled to perform their critical, unique role as
effectively as possible.
Our VALUES
Responsive - we respond, we stand out and act
Influence - we aim to influence professionals and
members of the community of the value carers
and caring brings
Supportive - we strive to make sure carers are
supported throughout their journey and we are
supportive to our own staff and volunteers
Empathy - We understand the caring journey, we
respect the contribution that 7 million people each
year make and we understand the impact caring
can have
Our GOALS
Carers know about the Centre, find it accessible and perceive it as a service for them
Carers are educated about services, their rights and other information they need to carry out their
chosen caring role effectively
Carers are able to recognise their own needs as important and are supported to take action to
improve their lives
Carers will feel less stressed and isolated and feel more healthy and confident and thus better able
to carry out the role they choose
Carers will have a stronger voice in service development and the Centre will help to ensure that
services better fit carers, needs
The Carers Centre team are supported to develop and are committed to continual improvement so
that carers stay confident in the quality of the Centre's services
The Carers Centre will endeavour to grow and develop in accordance with carers needs and will
use its resources effectively and efficiently
As my mwn pt a lÈitle bil objei am lefy awe, I fow#J my2elf more regularW ar￿ then theckty in wlth her on the phme
multwe tsnei Ilrlng the lau. th IT￿d fkne and I WOTrled that the mwj fal or fed lonely ￿ mfiny of hei ftlendg hal paigeil
awa
I work ftll tlme and hve a famlbj of mu own ￿ I wag fl￿h￿ It haro to Wle evetytith
l eame a¢ro# Trafforl Careri CentTe Wh￿ I wat rete¥clffig to help my njn. I feli go retteved to fmd thet there a
seThl¢e thfit wwjd mi IL wagnt Jurt waetkal every per8on I wkt to made me feel the mort
Im[￿￿t person 8ik1 they hew me to lee ￿ I needed to focui on h* me cfire for m(Th I dhjnl reath how
exhfyugted I hid be
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 3

Maximised income by
£234,S43 through benefits
and granls
383 ¢areis benelitted
Irom counselling
287 carers aceessed
ahernative therapies
801 adult carers groups
and activities deliverpd
1081 new carers
reglstered
k¥A
es
Ings
earn
rom
e eourse, was
ave morè
elf-esteem now and feel more positive in facing
difficulties and coping better in my Caring role. We were
l encouraged to Concentrate on what we were grateful lor
ach day. I feel less isolated and am willing to join other
upport groups now. The homework ol creating a positive
15ion board about ourselves was empowerin9 as
mpha$ising oui good attributes is
ery bèneftcial. The othtrr homewo
f planning a chart of all our aetiviti88
or a week and making space for
njoyable activities to include eaeh
eok was very helplul. l intend to
mphn*ntthii inlutur•.
.1 have really enjoyed tho
Equine therapy.
Magic Ithe horsel wa$ so
gentle and Calming with
me, I felt very relaKed whe
I was with him.
I will rèmembei this for
ltsng time.
'The Carers Nurse 18 an exceptional nurse not only
professional but has the right petsple skills and
mannerisms to be able to carry out hei job whilst making
me feel that somètsne wants lo listen and cares #bout my
hèalth. The experience is rnuch bettef than my GP as I
appreciated the per$anal touch and the the time
allocation, a8 in the GP the servictt is quite rushed.
I was so happy that I was given an
on-the-spot Cholesterol report. I
do not feel like a statistic. I feel
th•t sotneone is taking time with
m• to make sure that rny health i#
th• best it can be..
144 Cdrers accessed a
physical & mental wellbein9
health check
47 carefs releired lor
complex mental health
support
1281 carers were
ferred inlo the service
219S hours ol
volunteerin9
817 carers accessed a
stdlutory carers
355e5sment / review
I'm absolutely delight*d for W and l ean't thank you
th enough fgr everything you have donelll
nchArts was a Godsend {still isl. W is a fantastic
xample of how iea¢hing out lor help (and making the
osl of opportunttie5) can turn your lite arDund. Thank
you so much for everything.
W8 are undtsr no illusions that
hings could still b¢ tri¢ky
going forward but we're takin9
one step at a time and l am so
proud of W. He's amazing.
Thanks a9ain.
°It helped me to rèlax 4nd
feel r&4dy to care agaift.
'Can l just say how much my girls have benefit•d so muoh
so lar from this eoursg. Although they still have a lot ol
anxieties we ara usin9 some of the techniques that Nina
talks about when we are'oul and about- to try to calm
their nerve$.
The $efvice you provide and allow these young ¢arers to
cces$ is invaluable to families like mine.
To know that th•y have $uppoit fiom yourself and that th•r•
a¥• others +n the same position as themselves for peèr
support is amaing.
Also allows thern to be children and
h•ve a break when they're with you.
Th•nk you so much lor th¢ time and
dedication you give to th85e childlen
. arKI thèirtsm41￿.°
Definitely it's b08n a long
time since I t￿ated myself...
I'm vèry 9rateful lor your
help.
55 Young Carers accessed
group sessions online
240 Holiday A¢tTrvity place
available to youn9 carers
77 carers ielerred to their
GP lo reduce and prevent
serious physical hea5th
issues
566 carers were
supported to maxlmige
in¢?me
141 a¢ce55ed in-person
young carev session5
esterday it was my day ofl $0 I could go and do $omething just tQT myself (nom)ally l itruggle with child care). I have had a nice
afsage and it was a nice aft$rnoon.
ven though my life can b8 he¢tic, I felt SO grat¢ful for il and people like yo¢J, who alway helping me. I'm $ure you hear this many
imgs but let m8 say that yo¢Jr work 18 extraordinary and you do big diffèrence in people'$ lil¢.
nce a9ain, I'd like to thank you all at Tralloid Car8r%.
'please note names have been thanged to protect idtntity
RAFFORD LARtiRS CENTRE l fEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE4

Highlights
Carer Engagement Project
Our Carer Engagement Programme funded by L&Q (Formerly THT) went from
strength to strength with a focus on supporting carers to strengthen emotional
resilience and reduce isolation through a series of activities and events. Carers
had the opportunity to access over 800 sessions delivered throughout the year.
Sessions offered include: resilience workshops, walking with Mileshy, gardening,
Black History Month celebrations, Older People's Day boat trip, walk-talk-create at
RHS Bridgewater and afternoon tea deliveries to isolated carers.
We are very grateful to L&Q for their support and also to GMIC-Trafford and The
Albert Gubay Foundation who will support the continuation of the project.
Hospital Support Project
Through Winter Funding we have been delivering a project to provide support to carers
who are caring for someone in hospital.
Carers often tell us that during a hospital stay they are often left out of conversations
and don't feel their voice is heard. particularly at the point of discharge.
Over the last 12 months, we have been co-producing helpful resources with carers to
support other carers thiough their hospital journey. These resources include an
information booklet and a series of informative videos (Use the QR code to link to our
videos)
We are engaging with Greater Manchester Combined Authority to explore continuation
of the onsite support through the Accelerated Reform Fund recently awarded to the
Greater Manchester ICB.
Carers Week & Carers Rights Day
Carers Week and Carers Rights Day has provided us with the opportunity to
highlight the impact of caring through groups, activities and events.
The national events focused on reaching hidden carers and helping them to
understand their own rights.
Thiough both events we partnered with a number of key partners to deliver
information, advice, workshops, health checks and time out opportunities.
Sustaining Carer Support
We are now years into our statutory contract and we continue to shape the
service to deliver the co-produced specification to support carers in Trafford
while also exploring further funding opportunities to help expand our portfolio of
support to prepare our position for future tendering.
We are really proud to be supported by Oglesby Trust, who are helping Trafford
Carers to increase our footprint with other funders to create a more sustainable
future for quality carer support.
We have focused on creating a sustainable increasing awareness of carers in
Trafford, increasing our activity with Trafford Partnerships, Neighbourhood
Partnerships and Trafford Community Collective.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE S

Highlights
Measuring success
Data is collected from all carer interactions and recorded. Quarterfy monitoring reports are submitted
to funders and the Board of Trustees for review.
The team migrated to a new client management system which will improve data recording and
enhance reporting features.
Staffi ng
Over the last year we have welcomed new staff and promoted from within to strengthen our teams.
Janine Pates was promoted to Adult Casework Team Manager in July 2023. Janine has been with
Trafford Carers Centre since 2014 and brings a wealth of casework management experience to the
role.
Devan Storey has been promoted to Carer Support & Engagement Manager to continue the delivery
of the L&Q project to reduce carer isolation.
Faith Parker joined the team on a 12 month contract to support the delivery of a Hospital Support
Project. developing resources, fostering relationships within the hospital and providing onsite
emotional support.
Grant making policy
Trafford Carers Centre administers the Carers Support Fund and crisis fund as part of the contract
with Trafford Council and NHS Greater Manchester Integrated Care - Trafford.
Through well-being funding to support a proof of concept project for individualised personal budgets
Trafford Carers Centre has also administered individualised personal health & wellbeing budgets to
improve health outcomes.
Following a carers assessment, review or health check. carers can apply to access these funds to
support their health and wellbeing needs. Carers can be awarded up to £300.
Fundraising performance
Over the last 12 months we have strengthened our fvndraising
footprint by employing a fundraising officer to raise our profile in the
community.
Kirsty, who is a carer, works I day a week allowing her to work
flexibly around her extensive and challenging care role while also
supporting Kirsty to increase her confidence with returning to
employment.
Kirsty is no stranger to fundraising as she had been volunteering in
her own time to raise funds for Trafford Carers Centre as well as
lead the Knit and Natter group.
In the first few months Kirsty has built relationships with a number
of businesses and individuals to increase funding opportunities. A
team of 30 people took part in the Great Manchester Run and
towards the end of March Kirsty convinced a number of people to
walk on hot coals, including Trafford's Mayor, Delores O'sullivan.
Kirsty will focus on building a team of fundraising volunteers to
support both fundraising and raising awareness.
>4
rve been a carer for my husband wlth
Parking￿9 Disea￿ for 9 yearg 8nd had support
frm Trafford Carer9 Centre for mogt of that
tkne. A coule of yeari ago l rtarte
vohjnteering for the Carerg Centre. when the
po8ltlon Communltu FundraI￿r became
av&lable it was a perfect opportunlly for me
to be able to l¥e bac
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 6

Reducing isolation & Improving wellbeing
Through our dedicated Carer Engagement Programme, funded by L&Q we have built a programme of
wellbeing events and activities by partnering with key stakeolders. One such partnership has been with
the RHS Bridgewater Wellbeing Scheme, where non-profit organisations can visit the gardens for free
and take part in a wellbeing activity which could be in the form of forest bathing, clay moulding, haniesting
the plants, arts and crafts and some walking too.
Over the last year we have delivered 12 sessions, inviting 15 carers to join
us at each session, both of which were very successful.
We have been really impressed with RHS Bridgewater and their
commitrnent to making the gardens accessible for all. Carers who struggle
with mobility have been offered mobility aids to help them navigate through
the large garden and wellbeing is really key. Carers have also been offered
the opportunity to stay after the session to further enjoy the attraction. The
activity also welcomes the cared for meaning those carers that struggle to
airange respite support don't miss out.
-1 thought this momings
event was laniastic and
jusi the sorl of bréak from
our daily r.eality that
carers need. I'd detinitely
go again. I coiildn't:fautt it
despite the rain."
We were really pleased to receive the following report from a carer.
We werent sure what to expect, but we had a very enjoyable time. We
were led round the well-being garden and various other garden areas
by friendly staff. This included the community &lotments which are
available free to local Salford residents, groups and are exemplary.
The new buildings and use of water were spectacular and the gardens
were looking gorgeous. The intermittent rain was no problem, as there
were places to shelter.
We had an activity session in one of the polytunnels which was set up
for p￿ntIng and clay work incorporating natural components (activities
may vary on different visits).
The visit was two hours long altogethei, and we were free to explore further aftemards if we had time. It
was a morning visit, just after the Gardens opened, and there were few people around at first, but it filled
up by lunchtime, and the queue at the restaurant was far too long to be tempting.
You need to make your own way to Worsley, but good
signposting and the road signs made for the RHS
make it easy. And everything was free - whats not to
lovel
After this successfvl visit Devan hopes to arrange
several more. It is easier to get slots during the winter
season. I hope this helps you and your groups know
what is available in this event, and that some of you
benefit in the future from a very pleasant and relaxing
visit.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 7

Volunteering
As an organisation we are very thankful for the time
and dedication of our volunteers.
Throughout the year we have been supported by over
50 volunteers including counsellors and group activities
delivering in excess of 2000 volunteer hours.
Our volunteer co-ordinator, Angela, has been working
closely with Trafford Collective's Volunteer Co-
Ordinators to increase opportunities and recruit more
volunteers into a variety of roles.
We held a thank you event for our Volunteers in June
as part of Volunteer Week, providing an opportunity for
volunteers to meet each other and share their ieasons
for volunteering with Trafford Carers Centre.
Befriending with Trafford Carers Centre
Our befriending seNice continues to be a key area of volunteering and support for carers. A number of
the volunteers are former carers who understand how isolating the role can be. For many the weekly
phonecall is a lifeline. Over the last 12 months over 800 befriending sessions were delivered.
'1 provided palliative care for my terminally ill father until he passed
away in 2007. Before he died, I promised that I would take care of
my mother until her passing away in June 2023, which we shared 16
wonderful years together.
My mother suffered with vascular dementia in the last 18 months of
her life, and along with her increased limited mobility, her disabilities
severely took its toll on her frail body. Due to this, I was her primary
carer. I then registered with Trafford Carers Centre. From Trafford
Carers Centre, I received Counselling, attended the Resilience
Course piovided by Nina Kundi and was seen by the Carers Nurse.
Since her loss of life, I felt a compulsion to care for someone and in
September 2023 through an external organisation, began to provide
voluntary respite for a lady whose husband is suffering with
dementia. I take him out for walks in the country and a bite to eat.
This gives me a welcome distraction from my grief.
In February 2024, 1 began befriending a lady through Trafford Carers
Centre, which is a weekly phone call
giving her an opportunity to talk without bias or judgement. I hope to
carry on providing care as a volunteer and as a result, l endeavoui
to further this by starting a career in this industry.
"My befrienoer hag helped me go much agl
look forward to her cau every week for a
go￿ chat and a laugh. The befriender li
bubbhj and fun algo very undergtsnding
and swnpathetlc. I do gometlmeg prattle (m
but ghe ￿sten8.1 can talk to her about
everylNng which help9 me."
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 8

Financial review
Our main source of funding continues to come from Trafford Borough
Council and NHS Greater Manchester Integrated Care - Trafford This
covers the statutory duty delegated to Trafford Carers Centre and provides
funding towards other services to support carer health and wellbeing.
Funding Sources
We continue to be supported by Oglesby Trust to support core costs
beyond the reach of OUT Statutory funding. Oglesby Trust have also
supported the organisation with expert advice and guidance.
We were deeply sorry to hear of the passing of their Chair, Kate Vokes and
her son in December 2023.
London & Quadrant funding completed at the year end to develop a
programme to reduce isolation. Additional funds have been secured from
GMIC - Trafford to continue to support carers wellbeing.
Through Winter Funding Grants we secured funding to deliver support to
carers who are supporting a cared for in hospital, helping them to navigate
the discharge process.
As part of a commitment to support carers into employment we have
invested fvnds to support community fundraising. This role will support
diversification of funding streams.
The trustees have power to invest surplus funds in investments. securities
and property as they think fit. The current policy is to follow a prudent "no
risk" policy of investment - cash can be invested only through a recognised
clearing bank, Provided that such accounts have a competitive rate of
interest.
Investments
The reserves policy is to hold three months running costs. Based on
forecast expenditure (revised in lieu of the cost of living crisis) for 2024125.
this should equate to £170,000. As at 31 March 2024, there is £174,448
unrestricted, undesignated resenies, over and above the minimum required
level. Total reserves held is £344,448
Surplus reserdes will continue to support us to navigate the cost of living
increases and allow for development of plans to relocate the Carers Centre
which will accommodate growth and a higher level of Carer Engagement
activity.
Reserves
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 9

Future Plans
As we enter into the 3rd year of our statutory funding we continue to support delivery of the action
plan and the six 'l' statements through partnerships, serrfice delivery and advocating for carers in
Trafford across strategic Boards and partnerships to ensure carers are included in all conversations.
We are now a key partner in Neighbourhood Groups, Trafford Collective and Trafford Partnership.
I will be identified as a
carer as early as possible,
be informed, be respected,
be valued and included.
I vvill have choice and
control about my caring
role and will get the
personalised support
need as a carer.
I will be able to stay
healthy and well and my
needs and wishes will be
recognised and supported.
We will continue to develop partnerships to deliver services in neighbourhoods of our Borough and in
collaboration with strategic partners to increase awareness and strengthen identification to enable
carers to Stay healthy and well, without travelling too far.
We will be working with Public Health Fairer For All following a vote to ensure carers are considered
and prioritised in all aspects of public health delivery plans.
I will be socially connected and not isolated.
Our Carer Engagement & Support team will continue to develop
our portfolio of activities and events, enabling carers to build peer
social netsvorks and increase opportunities to take much needed
respite.
Carers Week will be an opportunity to put carers on the map
Ihrough a partnership led event engaging carers, services and
businesses.
I will be supported to fulfil
my
educational
and
employment potential and
where possible maintain
employment
Our focus will be to support the Carers UK Employers for Carers
membership of which Trafford Council is the membership lead.
This will involve workn.ng with key stakeholders across Trafford to
help them achieve the quality standards that will see them
recognised as a good employer for carers.
If l arn a young carer or young adult carer, I will be supported to
be able to thrive and develop educationally, personally and
socially, and I will be protected from excessive or inappropriate
caring roles.
We will be co-producing a dedicated Young Carers in Trafford
Strategy to raise young carers voices and develop the project,
identifying clear goals and outcomes.
We will be increasing our outreach to schools to raise awareness and
rovide onsite and accessible support.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 10

Structure, Governance & Management
Organisational structure
Trafford Carers Centre is a company limited by guarantee and a registered charity. We are governed by
our rnemoiandum and articles of association. The governing documents instruct the trustees to act in a
way to promote the objects of the charity.
Decision making
The board of trustees delegate the day-to-day operational running of Trafford Carers Centre to the Chief
Executive Officer, supported by their senior management team.
Trustee recruitment
Trustee vacancies are advertised publicly and applicants are invited to contact the chair of trustees for
an infoimal conversation before applying. Once an application is submitted, following a meeting with the
chair and approval from the board they will be invited to attend a meeting. Their appointment as either a
trustee or co-opted member will be voted on at the next trustee meeting.
Those appointed as a trustee will have to stand down at the AGM and be formally appointed by
members.
Trustee induction and training
Once appointed, trustees will be issued with a welcome pack including their responsibilities as a
company director and a role description. They will get a tour of the organisation; an overview of services
delivered and meet the staff team. They will be allocated a 'buddy' trustee who will oversee their
induction. The chief executive officer will make arrangements to support any identified training needs
and will be available to discuss the role as required.
Remuneration
The board of trustees are the directors of the charity and, along with the chief executive officer, are
responsible for directing, controlling, running and operating the charity on a daily basis. All directors give
their time freely, any expenses related to the duties carried out by directors and related party
transactions are listed in the notes to the accounts. In this reporting period, no director received
remuneration, there were no director expenses or related paty transactions. Staff pay is set and
reviewed in line with the National Joint Council for Local Government Services.
Carers Trust membership
As a Network Partner of Carers Trust, we have access to their branding, resources and advice,
publications and we are able to apply for grant funding. This does not impact on the operational policies
adopted by Trafford Carers Centre.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 11

Risk Management
The Trustees are responsible for ensuring effective risk management and ensuring that appropriate
measures are in place to manage risks. On an ongoing basis risks are reported to every main board
meeting (six per year) to keep them abreast and up to date with the main current issues and the actions
being taken to mitigate these risks.
Risk
Consequence
Actions taken
Hybrid model of Working adapled to
provide flexibility of home working & place-
based working.
Mentd wellbeing sessions & access to
online resources to support wellbeing.
Implementation of staff socials.
Efficiencies being implemenled thTouoh
Charity Log to improve recording.
Staff required to be in one day a week
Meeting regularly fate to face
Cost of living crisis adding pressure on
seNFce delivery and staff
Increased numbers of carers needing
support.
Emotional wellbeing of staff impacted.
Cost of Living increase l uncertainty ot
political & world circumstances effecting
cost of living and financial
Raised transport costs.
Industrial actions impacting on Iravel,
food, fuel.
Hybrid working model for staff io reduce
travel.
Resources provided to improve mobilty of
seNice delivery.
Accessible seNices through place based
offer.
Scheduled activity and event plan to
reduce isolation.
Increase in fvnds available to support
individual carer grants.
Benefits adwsor directly suppoiing carers
to rnaximise income.
Cost of Living increase - carers
Increased numbers of carers accessing
the service.
Regular reporung to Chairman and Board
of Trustees.
Regular reporting lo commissioners and
funders,
strategies developed for key areas of
focus.
Carer Engagement & Support Manager
delivering a two year funded prooramme
and delivery of 'forum' activity through
existing Intern￿ and external groups.
Underperforming Charity, lacking
diTection. risk of failure of contract
delivery.
Lack of strategic direction
Development plan for Trustee support,
including shadowing in key business
areas, development and sign off of
strategic plan and fomiation of task and
finish roles to support the improvement of
the oroanlsation as a whole.
Ensure a high calibre of Trustees and
ensure quality and consistent performance
Effective board lo govern the OTganisation,
steer strategic direction and protect assets
TRAFFORD CARERS CENTRETRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 12

Risk
Consequence
Actions taken
Annual salary review agreed to take place
ahead of budget agreemenL
Cost of Living payments to be reviewed
annually in line with inflation and
budgetary impacts.
All staff provided wilh atcess to online
suite of training courses
Hybrid working model in place offering
flexibility to work from home, office and
community based
PTovision of individual counselling and
group supeNsion to reduce impact on
menlaj hedth.
Covproduction ol leaming & development
opportunities.
Regular team building opportunities.
Poor attraction and retention of slaff
Inability to deliver seNice
Community Support & Engagement
Manager
recruited
to
strengthen
partnerships and longevity of carer groups
Community Collective membership to
enhance carer support across the borough
CareT
Partnership Board to drive
implementation of the Carer. Family &
Friends Strategy supporEing the wider
delivery of carer support.
Fundraising strategy lo be developed to
diversify income.
Community Fundraiser joining the team in
September 2023 to support income
opportunities.
Reduction in Council & Comrnunity
re50uice
Effect of relention & ￿trUItMent effe￿Ing
wider partners and delivery of careT
support
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 13

Trustees Responsibilities in relation to the financial statements
The charity Trustees (who are also directors for the purposes of company law) are responsible for
pieparing a Trustees, annual report and financial statements in accordance with applicable law and
United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the charity trustees to prepare financial statements for each year which give a
true and fair view of the state of affairs of the charitable company and of the income and expenditure of
the charitable company for that period. In preparing the financial statements, the trustees are required
to:
select suitable accounting policies and then apply them consistently;
obserrfe the methods and principles in the Charities SORP;
make judgements and estimates that are reasonable and prudent;
state whether applicable UK accounting standards have been followed, subject to any material
departures disclosed and explained in the financial statements.
prepare the financial statements on the going concern basis unless it is inappropriate to presume
that the charity will continue in business.
The Trustees are responsible for providing oversight of proper accounting records that disclose with
reasonable accuracy at any time the financial position of the charity and to enable them to ensure that
the financial statements comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charity and the group and hence taking reasonable steps for the
prevention and detection of fraud and other irregularities.
The Trustees are responsible for the maintenance and integrity of the corporate and financial
information included Dn the charitable company's website. Legislation in the United Kingdom governing
the preparation and dissemination of financial statements may differ from legislation in other
jurisdictions.
By order of the board of Trustees
Signature
Catrina Walker-Jones (Chair)
Date: 21st November 2024
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 14

Independent Examiners Report
Independent examiner's report to the trustees of Trafford Carers Centre {'the Company.)
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31
March 2024.
Responsibilities and basis of report
As the charity's trustees of the Company (and also its directors for the purposes of company law) you
are responsible for the preparation of the accounts in accordance with the requirements of the
Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the Company are not
required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I
report in respect of my examination of your charity's accounts as carried out under section 145 of the
Charities Act 2011 ('the 2011 Act,).
In carrying out my examination I have followed the Directions given by the Charity Commission under
section 145(5) (b) of the 2011 Act.
Independent examiner's statement
Since the Company's gross income exceeded £250,000 your examiner must be a member of a body
listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because
l am a member of the Institute of Chartered Accountants in England and Wales, which is one of the
listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection
with the examination giving me cause to believe that in any material respect..
l. accounting records were not kept in respect of the Company as required by section 386 of the 2006
2. the accounts do not accord with those records; or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other
than any requirement that the accounts give a 'true and fair view which is not a matter considered as
part of an independent examination; or
4. the accounts have not been prepared in accordance with the methods and principles of the
Statement of Recommended Practice for accounting and reporting by charities applicable to charities
preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102).
I have no concerns and have come across no other mattels in connection with the examination to which
attention should be drawn in this report in older to enable a proper understanding of the accounts to be
reached.
Signed:
Paul Jason Matischok FMAAT FCA
Date: 21st November 2024
Address: Salisbury & Company Business Solutions Ltd, Irish Square, LL17 ORN
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 15

Financial statements
Statement of Financial Activities (including an Income and Expenditure account)
For the year ended 31 March 2024.
Total
Unrestrlcted
Restrlthed
Funds
Funds
2024
2024
2024
2023
Notes
Income
Donations and gifts
55.392
251,631
307,023
164,022
Income from charitable a¢tiwties
425.300
425,300
417,606
Investment Income
4.510
4.510
755
Total Income
Expenditure
Costs of raising funds
13,535
Expenditure on charitable acti￿leS
Total Expenditure
433ALg
218N71
651,889
647,495
Net Expendlture
51,784
33,160
{65,1121
Tranfers bets*en lunds
1121)
121
Net movemeni In funds
51,663
33,281
{65,112)
Total funds brought foThvard
292.785
71,158
363.943
429,055
Total funds Carried forward
14
104439
448,887
363,943
The Statement of Financial Activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing activities.
The notes on pages 20 to 29 form an integral part of these accounts.
The statement of financial activities also complies with the requirements for an income and expenditure
account under the Companies Act 2006
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 16

Balance sheet
Company registration number: 04695523
Balance sheet
As at 31 March 2024
Notes
2024
2023
Flxed Assets
Tangible Assets
li
Current Assets
Debtors
12
35,217
34,596
Cash at bank an(J in hand
423.584
335 941
Creditors. anvjunts fdling due within one year
59
Net Current Assets
Net Assets
Financed by
Accumulated Funds
Unrestricted funOs- Generaj
14
344.448
292,785
RestrlcEed funds
14
104,439
71,158
The company was entitled to exemption from audit under S477 of the Companies Act 2006 relating to
small companies.
The members have not required the company to obtain an audit in accordance with section 476 of the
Companies Act 2006.
The Trustees acknowledge their responsibilities for ensuring that the charity keeps accounting records
which comply with Section 386 of the Act and for preparing financial statements which give a true and
fair view of the state of affairs of the charity at the end of the fi.nancial year and of its incoming
resources and application of resources, including its income and expenditure, for the financial year in
accordance with the requirements of sections 394 and 395 and which otherwise comply with the
requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the
charity.
These accounts have been prepared in accordance with the provisions applicable to small companies,
subject to the small companies, regime and in accordance with FRS102 SORP.
The financial statements on pages 17 to 29 were approved by the board of trustees on the 21st
November 2024 and signed on its behalf by:
Catrina Walker-Jones (Acting Chair of Trustees)
Date: 21st November 2024
TRAFFORD CARERS CENTRE TRUSTEES REPOR T
YEAR ENDED 31 MARCH 2024
PAGE 17

Statement of Cash Flows
For the year ended 31 March 2024
2024
2023
Cash Ilows from operating actSvlties:
Net income
(65,112)
Adlusted for:
Depreclatlon
Investment income
(4,510)
(7SS)
(Increase) in Irade and other receivables
1621)
{2.6151
(Decrease)lincrease in trade and other payables
3,320
{3.865)
Cash generaied frorn operations:
83,133
(72,347J
Cash Ilows from investing actlvitie$
Purchase of Propety. plant & equipment
InteTe51 received
4.510
755
Net Increase (decrease) In cash & equivalents
87.643
171.592)
Opening cash & ctsh equlvalents
Ck•sing cash & cash equivalents
335.941
407,533
423.584
335.941
Movement In cash
{71.592}
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 18

Notes to the financial statements
For the year ended 31 March 2024
l. Principle accounting policies
The principal accounting policies are summarised below:
a. Basis of preparation
The financial statements have been prepared in accordance with the charity's governing
document, the Companies Act 2006, FRS 102 "The Financial Reporting Standard applicable in
the UK and Republic of Ireland: ("FRS 102) and the Charities SORP "Accounting and
Reporting by Charities: Statement of Recommended Practice applicable to charities preparing
their accounts in accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102)- (effective l January 2019)"
Trafford Carers Centre meets the definition of a public benefit entity under FRS 102. Assets
and liabilities are initially recognised at historical cost or transaction value unless otherwise
stated in the relevant accounting policy notes. Accounting records and reports are maintained
and presented rounded to the nearest GB pound.
General Information
Trafford Carers Centre is a private company limited by guarantee and is non-profit making.
Trafford Carers Centre is incorporated in England and Wales. The principal place of business
and registered office is 9 Springfield Road, Sale, M33 7XS
Principal Activity
The principal activity is to promote any charitable purposes for the benefit of carers, former
carers and those working with and for carers in and around the Metropolitan Borough of
Trafford and, in particular, the advancement of education and furtherance of health and the
relief of povety, distress and sickness.
b. Fund accounting
l. Unrestricted funds are available for use at the discretion of the trustees in furtherance of the
general objectives of the charity.
2. Designated funds are funds set aside by the trustees out of unrestricted general funds for
specific future purposes or projects.
3. Restricted funds are subject to restrictions on their expenditure imposed by the donor or
through the terms of an appeal.
Preparation of the accounts on a going concern basis
The financial statements have been prepared under the going concern basis. The trustees
have carried out a review of the charity's cash flow and resources and are confident that the
charity is able to meet its liabilities as they fall due for a period of at least one year from the
date of approval of the financial statements.
d. Income
Income is recognised when the charity has entitlement to the funds, any performance
conditions attached to the items(s) of income have been met, it is probable that the income will
be received and the amount can be measured reliably.
TRAFFORD CAREftS CENTRE TRiJSTEES REPORT
YEAR ENDED 31 foARCH 2024
PAGE 19

Notes to the financial statements
For the year ended 31 March 2024
e. Expenditure
All expenditure other than that capitalised has been reflected in the Statement of Financial
Activities on an accrual's basis.
Expenditure is recognised once there is a legal or constructive obligation to make a payment to
a third paty, it is probable that settlement will be required and the amount of the obligation can
be measured reliably. Expenditure is classified under the following actlvity headings:
• Costs of raising funds comprise fundraising expenses and the costs of operating wholly
owned charity shops.
Charitable expenditure comprises those costs incurred by the charity in the delivery of its
activities and sewices for its beneficiaries. It includes those costs that can be allocated
directly to such activities and those costs of an indirect nature necessary to support them.
f. Allocation of support and governance costs
Support costs have been allocated between governance costs and other support costs.
Governance costs comprise all costs involving the public accountability of the charity and its
compliance with regulation and good practice. These costs include costs related to statutory
audit and legal and professional fees together and are included within charitable expenditure.
g. Valuation and depreciation of fixed assets
Fixed assets are included in the financial statements at net book value. From l April 2016 fixed
assets are capitalised when purchased by the charity over £250. Smaller assets and equipment
are expensed in the Statement of Financial Activities in the year of acquisition. Grant funded
expenditure is expensed in line with receipt of the relevant grants.
Depreciation is provided to write off the cost less the estimated residual value of tangible fixed
assets over their estimated useful lives on a straight-line basis at the following annual rates:
Computer Equipment
25 % straight line
25 % Straight line
250h straight line
Office Fittings & Equipment
Shop Fittings & Equipment
h. Debtors
Trade and other debtors are recognised at the settlement amount due after any trade discount
offered. Prepayments are valued at the amount prepaid net of any trade discounts due.
Cash at bank and in hand
Cash at bank and cash in hand includes cash and short term highly liquid investments with a
short maturity of three months or less from the date of acquisition or opening of the deposit or
similar account.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 20

Notes to the financial statements
For the year ended 31 March 2024
Creditors and provisions
Creditors and provisions are recognised where the charity has a present obligation resulting
from a past event that will probably result in the transfer of funds to a third party and the
amount due to settle the obligation can be measured or estimated reliably. Creditors and
provisions are normally recognised at their settlement amount after allowing for any trade
discounts due.
k. Financial instruments
The charity only has financial assets and financial liabilities of a kind that qualify as basic
financial instruments. Basic financial instruments are initially recognised at transaction value
and subsequently measured at their settlement vatue.
Taxation
The company is a registered charity whose charitable activities are fully exempt from United
Kingdom corporation tax and capital gains tax.
m. Operating leases
Rentals payable under operating leases are charged on a straight-line basis over the term of
the lease.
n. Pensions
The charity operates a defined contribution pension scheme. The pension costs charged in the
financial statements represent the contributions payable by the company during the year ended
31 March 2024.
o. Donated goods and services
Financial donations are accepted in line with our gift and donation acceptance policies, and
recorded when received.
Gifts in kind, including retail premises, are not included in the financial statements, but where
appropriate are mentioned in the Annual Report
2. Critical accounting judgements and key sources of estimation uncertainty
In applying the charity's accounting policies, the trustees are required to make judgements,
estimates and assumptions in determining the carrying amounts of assets and liabilities. The
trustees, judgements, estimates and assumptions are based on the best and most reliable
evidence available at the time when the decisions are made, and are based on historical
experience and other factors that are considered to be applicable. Due to the inherent subjectivity
involved in making such judgements, estimates and assumptions, the actual results and outcomes
may differ.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to
accounting estimates are recognised in the period in which the estimate is revised, if the revision
affects only that period, or in the period of the revision and future period5, if the revision affects
both current and future periods.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 21

Notes to the financial statements
For the year ended 31 March 2024
Critical accounting judgements
The critical accounting judgements that the trustees have made in the process of applying the
chaiity's accounting policies that have the most significant effect on the amounts recognised in
the statutory financial statements are discussed below.
• Assessing indicators of impaiiment
In assessing whether there have been any indicators of impairment in relation to assets, the
trustees have considered both exteinal and internal sources of information such as market
conditions and experience of recoverability.
Key sources of estimation uncertainty
The key assumptions concerning the future, and other key sources of estimation uncertainty,
that have a significant risk of causing a material adjustment to the carrying amounts of assets
and liabilities within the next financial year are discussed below.
Recoverability of receivables
The charity establishes a provision for receivables that are estimated not to be recoverable.
When assessing recoverability, the trustees consider factors such as the ageing of the
receivables, past experience of recoverability, and the credit profile of individual or groups of
customers.
Determining residual values and useful economic lives of property, plant and equipment
The charity depreciates tangible assets over their estimated usefvl lives. The estimation of the
usefvl lives of assets is based on historic performance as well as expectations about future use
and therefore requires estimates and assumptions to be applied by management.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 22

Notes to the financial statements
For the year ended 31 March 2024 (continued)
3. Gifts and donations
This represents income from fundraising events and other donations received
Unrestricted
Restricted
2024
2023
nter Funding
97,0
97,000
Carers Support Fund
60,000
40,(NJO
Oglesby Twsi
40,000
40,￿0
43.500
Holiday Actimty Fund (HAF)
39,880
39,880
37,280
L&Q (Trafford Housing Trua}
34,804
29.531
GMIC- Traff(wd
17,5(M)
17.500
Trafford Collecdve Support
6.000
6.IX)O
Young Carer Donations
255
1.197
1.452
NHS Vaccine Awareness
1.000
Warm Rooms Funding
250
250
Fundraising & Donall"ons received
9.137
9.137
1,614
Bounce Back Fund
1,200
Bike rlde for young carers
1,197
Other
450
Sale & DIgtrI￿ Liorks
250
Total Donatlons & Gifts
Income from charitable activities
Unrestricted
Restricted
2023
2022
Main Carers Centre Funding
42S.300
425.30QI
414.300
Survey Support
3.306
425,300
425.300
417,606
5. Investment income
2024
2023
Bank interest receivable
4,510
755
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 23

Notes to the financial statements
For the year ended 31 March 2024 (continued)
6. Analysis of expenditure on charitable activities
Unrestricted
Restricted
Totoj
2024
2023
Indiwdual Carers Grants
16,984
115.728
132,712
1.554
Staff costs & expenses
363.552
80,395
443,947
421.587
Buil(J running costs
23,752
3.531
27,283
32.848
Resources
2,964
12.8SO
7.158
Support costs
16.932
7.216
24.148
21,260
Goveman¢e costs
9,234
1.715
10.949
9,553
Total
433,418
218A71
651,889
633,960
7. Net expenditure
Net expenditure is stated after chargingl(creditsng) the following".
2024
2023
Oper&ting lease eost
23,272
15,229
8. Trustees. emoluments
None of the trustees received any emoluments in connection with their duties as trustees during
the year £O(2023: nil). No trustee received reimbursed out-of-pocket expenses £0 (2023: nil)
Related party transactions
One trustee received carers. grants (2023: £NIL).
10. Staff costs
2024
2023
Wages and S￿arleS
384,964
Social security costs
25,376
24,001
Penslon tosts
6.876
6,280
432,260
414245
TFtAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 24

Notes to the financial statements
For the year ended 31 March 2024 (continued)
No employee earned £60,000 per annum or more in the current or previous year. The key
management personnel of the charity comprise the trustees and the CEO only. The total employee
remuneiation including benefits of the key management personnel of the charity were £51,855.24
(2023: £51,679).
The average number of employees during the year was:
2024
No.
No.
Suppthng carers
20
13
Tradlng actiwties
Administrafjon
11. Tangible fixed assets
COmpu￿r
Equipment
Offlce
Flttings &
EquSpment
Total
COST
At l April 2023
20.293
34,875
55,168
At 31 March 2024
20,293
34,875
55.168
DEPRECIATION
At l April 2023
20,292
34.874
55,166
At 31 Mareh 2024
20,292
34,874
55.166
NET BOOK VALUE
At 31 March 2024
At 31 March 2023
12. Debtors
2024
2023
Trade debtors
27,442
25.608
Prepaymenis aTMJ accrued Income
7.775
8.988
35,217
34,$96
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 25

Notes to the financial statements
For the year ended 31 March 2024 (continued)
13. Creditors: amounts falling due within one year
2024
2023
Trade creifrtOTS
3,093
Aetruals & deferred Inco
6.823
4.188
9,916
6,596
14. Analysis of charitable funds
At l April
At 31 March
2023
Income
ExpendiiuTe
Transfers
2024
Restrided funds
Wnter Funding
Carers Support Fund
Holiday Aclivity Fund {FIAF)
L&Q (TraffoTd Housing Tru￿)
GMIC- Trafftjrd
97,000
(54,372}
(46,886>
(39,880>
(43,334)
42,628
19,232
6D,000
386
32,732
39,880
8,530
34,804
17.5¢XI
17.5CKI
Yl￿￿ Carers Donations
NHS Vaccine Awarene
1.197
(1.318>
(1,￿)0}
(250)
{221}
18.522>
{16,235>
{1,789)
(1,850)
{2.814)
(218,471)
121
1,000
Warm Rooms Funding
Bounce Back Fund
250
221
Wnter Resilience Fund
18,510
9.988
Carers Wellbeing Fund
Workforce Reiention Fund
16.621
{386)
1,591
Nats"On￿ Lottery Commun'ty Fund
Therapy Fund
Restrlcied funds
2,814
71,158
251,631
104439
At l Aprll
At 31 March
2023
In¢ome
Expendlwre
Transfer5
2024
Unrestrlcted Funds
GeneTal
292,785
485,202
1433,4181
{1211
Total funds
(6SL889}
448,887
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 26

Notes to the financial statements
For the year ended 31 March 2024 (continued)
stricted
nter Fundir
to support delivery of a hospftal support project and carer activities
to provide individual grants to care￿ to pievent carer breaJ(down.
this lunding relates to pl￿nsIon of Holiday Actimiles for young carers
lundlng receNed to enhanee carer support and erwJagernenl
to support the Co￿lnu￿1On of the carer support and engagement
To support delivery of activity targeted at young carets
to engage with carers to understa￿1 banier5 to a￿sSIng vaccines
to deliver indoor in a safe ar￿ warm space
to SUPPM delivery of art workshop lo young carers
to enhance carer support through vdunteer cTrordination, Individud grants. eVents1ac￿tIes and
Senri￿ accessibllity via Iranslation and marketing.
to PrO￿de Indlwdud carer improve health and wellbelng outcomès
funds to support staff retention
Carers Support Fund
HAF225 Provislon
Trafford Housing Trust
GMIC Carers
Young Carers Donatlons
NHS vaccine awareness
Warm Rooms Funding
Bounee Back Fund
nter Resilience Fund
Carers Well-tieing Fund
workfor￿ Retention Fund
Nation￿ Lottery Community Fund
Therapy Fund
funds r￿1Ved lo run a cilizen re￿rter proS￿L
to promde lndlMdu￿ carer giants to access therapies
15. Analysis of net assets between funds
General
uiirestrEeted
funds
Designated
unrestrfcted
funds
Restrlcled funds
2024
Total
Tanglble fixed assets
Net currenl assets
104.439
344.446
448,885
104N39
16. Analysis of net assets between funds
General
unrestrl¢ted
fund$
Designaled
unre$trirAed
nds
Restricted fund$
2023
Toial
Tanglble fixed assets
Net current assets
292.784
363,942
71,IS8
292,786
363.944
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 27

Notes to the financial statements
For the year ended 31 March 2024 (continued)
17. Financial commitments
At 31 March 2024 the company had commitments under non-cancellable operating leases as
follows:
Land and bulldings
Othwr
2024
2023
2024
2023
- One year
12,000
12.000
1.625
1.625
-2-5years
24.¢JOO
36.000
36,¢100
4&000
¥625
18. Pension commitments
The Company operates a defined contribution pension scheme.The assets of the scheme are held
separately from those of the company in an independently administered fund. Contributions
totaling £6,876 (2023.. £6,280) were paid in the year.
19. Status of the company
The Company is limited by guarantee and does not have a share capital. In the event of the
winding up or dissolution of the company, the members are liable to contribute an amount not
exceeding £10 towards the debts and liabilities of the company.
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 28

Notes to the financial statements
For the year ended 31 March 2024 (continued)
20. Prior year comparative SOFA
Total
Unrestricted
Restricted
Funds
2023
2023
2023
Notes
Income
Donations and gifts
54,114
109.908
164.022
I￿oMe from charitable actlvities
417,606
417.606
Olher trading acti￿eS
Investment Income
755
755
Totsl Incom•
08
Expendfture
Costs of rwsing funds
13,S35
13.535
Expenditure on charitable actswlies
421,491
212,469
633 960
Totsl Expenditure
435,026
211469
647.495
Net Expendlture
37.449
1102,561)
(65.112)
Tranfers between funds
Net movement in funds
1102,561}
(64114
Totd funds brought lorward
255.336
173.719
429,055
Total fvndg CArried for4•Ard
15
291785
71,158
361943
TRAFFORD CARERS CENTRE TRUSTEES REPORT
YEAR ENDED 31 MARCH 2024
PAGE 29