Age UK Ealing
(A company limited by guarantee)
Trustees' report and financial statements for the year ended 31 March 2025
Age UK Ealing. Company no.04666730 / Registered Charity no. 1100474 Registered office: Greenford Community Centre, 170 Oldfield Lane South, Greenford UB6 9JS
Age UK Ealing
(A Company limited by guarantee)
Contents
For the year ended 31 March 2025
| Page | |
|---|---|
| Reference and administration information | 1 |
| Chair's statement | 2 – 4 |
| Trustees’ report | 5 – 11 |
| Independent Auditor’s report | 12 - 14 |
| Statement of financial activities | 15 |
| Balance sheet | 16 |
| Cashflow statement | 17 |
| Notes to the financial statements | 18 - 28 |
Age UK Ealing
(A Company limited by guarantee)
Reference and Administrative Information For the year ended 31 March 2025
Charity number 1100474 Company Registration Number 04666730 Registered Office Address Greenford Community Centre 170 Oldfield Lane South Greenford UB6 9JS Trustees Charles Lowe (Chair) David Muir Satpal Chana Sudha Agrawal Francesco Fruzza Janany Shanmugarajah (resigned 12 September 2024) Ian Newton Stephen Young Kerry Kent Independent Auditor Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD Bankers CAF Bank Limited PO Box 289 West Mailing Kent ME19 4TA Cash Manager CAF Bank Limited 25 Kings Hill Avenue West Malling, Kent ME19 4TA
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Age UK Ealing
(A Company limited by guarantee)
Chair’s Statement
For the year ended 31 March 2025
I am very happy to report that due to the good fortune of being the recipient both of the funds from the winding up of a local charity, and a couple of particularly welcome legacies, our charity has been able to recover the loss that we reported last year that was caused by starting up our Digital Inclusion and Gardening Services. This has also enabled us to continue our record of outstanding service to our community over the year, at a time when older people are in particular need of support due to the cost-of-living crisis. Our dedicated staff and volunteers have continued to deliver high quality services which continue to be valued by our users – the older people of Ealing and those who care for them - whilst also demonstrating excellent value to current and potential funders.
Achievements and Performance
Age UK Ealing (AUKE) had many highlights during 2024/25. Some of these are described below, and other highlights of the year are covered in the report of the Trustees.
1. Broadening our reach
Perhaps most importantly, we took steps to broaden the reach of the charity in Ealing, continuing our sponsorship of the Ealing Half Marathon and increasing our participation in Council activities affecting older people. For example, I was elected Co-Chair of the Older People’s Coproduction Board run by the Council to improve later life in Ealing. We also greatly expanded our online social media use – our Social Media engagement level which in total across all social media channels increased by 6.3% from the first quarter to the fourth quarter. In response to the loss of three of our excellent Trustees, we have begun a campaign of recruiting new Trustees plus expanding the number of our Members. Regarding the latter, we have now dropped the annual charge, hoping instead for a larger donation.
2. Bedding in our new services
As briefly mentioned earlier, our Digital Inclusion and Gardening services got off to a good start the previous year, so last year was spent developing both to their full potential. We ended the year with waiting lists for both which was a great sign.
Over the year we delivered 696 gardening jobs for older people in Ealing compared to 286 in the previous first year (410 jobs more) with an 83% satisfaction rating; we are in line to breakeven on cost by the end of the third year of the service. The principal purpose of this service is to enable service users to remain in their own homes for longer without needing to engage in arduous labour. The service includes lawn mowing and edging, spring and autumn care, strimming, trimming hedges, shrub pruning, weeding and tidying flower beds, paths and driveways, planting bulbs and shrubs, autumn tidying up of leaves, jet washing driveways and paths, and basic fencing.
We grew our Digital Inclusion training service and delivered 69 six-week courses vs 39 the previous year. These are offered free to our service users in response to a survey in 2021/22 that found that only 3% of our 10,000 service users considered themselves digitally competent at the same time as loneliness was their biggest single concern. A key innovation has been to introduce a repair event every month at which users can bring their devices to be checked out by experts. Interest in the courses has grown substantially, with waiting lists common now.
3. Winter Fuel Allowance
The cessation of winter fuel allowance to all bar those on Pension Credit was a major concern to many of our service users, prompting an important campaign to register those who, though eligible, had not previously applied. During the year, we increased our resources by recruiting a new part-time Welfare Benefit Advisor to our Information and Advice Team. Within 4 months, we conducted 96 welfare benefit checks and helped 46 new people to claim Pension Credit.
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Age UK Ealing
(A Company limited by guarantee)
Chair’s Statement (cont.) For the year ended 31 March 2025
4. Becoming the voice of older people in Ealing
Long a major objective of our five-year plan and anticipating the election that took place last year, we ran a major project to create a series of vignettes featuring older Ealing residents describing their concerns and their desired improvements in the way they are treated. This was a great example of working with other local providers – in this case West London University’s media course – which benefited both parties and delivered some really impressive videos.
5. Continuing to help and support Older People in Ealing
During the year Age UK Ealing had 13,372 contacts with older people, their families and carers compared to 12,373 the previous year – 999 people more, an 8.1% increase and an average of over 1,110 per month. 70.8% of contacts were made through our Information and Advice service, 16.4% through our Befriending Service, 3.6% through our Day Centre, 4.1% through Digital Inclusion and 5.1% through our Gardening Service. Of those contacts, we supported 12,827 older people compared to 11,415 the year before – 1,412 more, a 12.4% increase.
Loneliness continues to be a major concern among our service users – medical evidence suggests that this is one of the most important factors driving the wellbeing of older people so is an area we focus on increasingly. To this end,18,474 support calls were made during the year through telephone support; service users received an average of three calls per week. This represented an 12.6% increase over the previous year. As a result, 65% of our service users reported feeling less isolated, 74% felt more confident living independently and 70% felt less anxious.
The charity has continued to deliver a range of services in 2024/25, including:
Ealing Advice Service (EAS) , in which we are a partner alongside Ealing Mencap, Deaf Plus, Ealing, Hounslow Hammersmith & Fulham MIND, Nucleus, Family Action, Havelock Family Centre, Centre for Armenian Information and Advice (C.A.I.A), The Anchor Foundation, GOSAD and Contact Ealing. This service is highly valued by its many users and is recognised by our commissioners for its consistent quality and the large numbers of users it reaches.
Alongside this service, the charity continued to provide its Information & Advice services which address a wide range of topics relevant to our older people and those who support them.
Our Befriending Services (Telephone Support Service and Neighbourly Connectors) continue to help older people to combat loneliness and social isolation.
As previously mentioned, our Digital Inclusion Service helps older people to become competent at using digital services to help them with the challenges of daily living. Particular focus is on accessing health services and council services.
As also previously mentioned, our Gardening Service helps older people to continue to enjoy the green space around their house without needing to risk their health by over-exertion.
There has been one change to our Board with the resignation of Janany Shanmugarajah. We are very appreciative of the help and advice she gave in her time on our Board and miss her greatly.
Every year, our funders and donors are vital to the charity being able to continue its work. We would like to thank in particular, Ealing Council, The National Lottery, The Henry Smith Charity, Emmanuel Hospital Foundation, and Age UK National for their financial support. We are extremely grateful for all the donations and bequests received during the year .
We also wish to thank Knox Cropper, who have audited this report.
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Age UK Ealing
(A Company limited by guarantee)
Chair’s Statement (cont.) For the year ended 31 March 2025
Attracting new funding and income is key to the future of our charity. During the year we have continued our efforts on raising income, widening our target donors to include local companies and to encourage Ealing residents to become Members.
Finally, I want to thank again all our staff, volunteers and trustees for the time, skills, experience, commitment and enthusiasm they all bring to the work of the charity and also our Members for their continuing support. Under the leadership of Reginald Parkinson our CEO, our dedicated staff and volunteer teams have enabled the charity to continue to provide much-needed support and services to older people in Ealing.
Charles Lowe - Chair of Age UK Ealing Date: 14 November 2025
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) For the year ended 31 March 2025
The Trustees present their report and the financial statements for the year ended 31 March 2025. The Trustees, who are also Directors of Age UK Ealing for the purposes of company law and who served during the year, are set out on page 1.
Structure, Governance, and Management
The predecessor of Age UK Ealing, Age Concern Ealing (ACE), was formed in 2003 by way of merger of four local smaller Age Concern organisations.
The charity's governing document (the Articles of Association) sets out the procedure for election, appointment and co-option of Trustees. The Board of Trustees has overall responsibility for the charity and meets regularly. The Chair and up to eleven other Trustees are formally elected by the charity's Membership every three years. Trustees may stand for re-election subject to the Charity's Articles of Association. Casual vacancies arising between elections are filled through appointment by the Board subject to members' approval at the next Annual General Meeting. Provision is made in the charity's Articles of Association for a further three Trustees to be appointed through co-option by the Board. Potential Trustees are interviewed by the Chair/Vice Chair and at least one other trustee.
Trustee induction and training is provided internally and also through the national Age UK organisation as well as other organisations such as NCVO (National Council for Voluntary Organisations).
New Trustees are provided with information which includes:
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the responsibilities of Trustee Board members
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legal documentation including the Articles of Association
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future plans and objectives, and annual report and accounts
New Trustees meet with senior management and visit the charity’s locations to understand the work of the charity and meet staff, volunteers, and service users.
The strategic direction and overall policies of the charity are decided by the Board of Trustees. An HR Subcommittee composed of Trustees meets as actions are identified in conjunction with the charity's business plan, with relevant employees in attendance to oversee employment matters affecting the charity. Last year, an Investment Subcommittee also comprising Trustees was formed to ensure prudent management of our financial resources. Day-to-day management of the charity is delegated to the Chief Executive who is appointed by the Board of Trustees.
Age UK Ealing is a member of the Age UK Network which brings together independent charities in a structure which reflects their autonomy but also their interdependence. All Age UK brand partners work to a quality assurance system which ensures quality in all we do with and for all older people. In March 2011, ACE signed a Brand Partnership Agreement with Age UK - a new charity formed by the merger of Age Concern England and Help the Aged. ACE re-launched as Age UK Ealing early in 2012. Age UK Ealing signed the new Brand Partnership Agreement in 2024. It changed its company legal name to Age UK Ealing in 2019.
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2025
Objectives and activities
The objects for which Age UK Ealing is constituted are set out in its Articles of Association: "To promote the following purposes for the benefit of the public and/or older people in and around the London Borough of Ealing:
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Preventing or relieving the poverty of older people;
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Advancing education;
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Preventing or relieving sickness, disease or suffering in older people whether emotional, mental or physical;
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Promoting equality and diversity;
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Promoting the human rights of older people;
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Assisting older people in need by reason of ill-health, disability, financial hardship, social exclusion or other disadvantage;
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Such other charitable purposes for the benefit of older people as the Trustees may decide with the outcome of promoting the wellbeing of older people.”
The Trustees have complied with their duty under section 4 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit. Age UK Ealing provides significant, positive benefits to older people through implementation of our guiding principles which are to:
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Provide high standards of service delivery to older people.
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Respond to the needs and views of older people in all areas of our work.
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Comply with relevant legislation including regulations governing the provision of social care.
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Apply sound financial management and ensure appropriate control mechanisms are in place.
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Be accessible and welcoming. Actively look for ways to involve and provide facilities and services for those who might not otherwise be able to join in or benefit.
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Value the importance and contribution of volunteering.
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Provide a good working environment recognising that everyone has an important role to play
The charity’s current Articles of Association (approved where required by the Charity Commission) were approved by Members at the 2017 AGM held on 12[th] December 2017 and replaced the previous Memorandum and Articles of Association.
Achievements and performance
Community engagement, partnership working and promoting volunteering
We have continued to engage with the local community throughout the last financial year, maintained existing partnerships and also forging strong relationships with new partners thereby expanding our reach within the community. Some examples are included in the following further highlights of the year:
Ealing Advice Service (EAS)
In its sixth year as the follow-on service to Ealing Specialist Advice Service (ESAS), EAS has continued to respond to the needs of a large and diverse number of users. Users of the service were from all parts of the borough, and during the year about 6% of EAS users were aged 50-64, 94% aged 65+. As part of the EAS, Age UK Ealing achieved £961,801 of financial gains for older people in Ealing.
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2025
These financial gains were in areas including unclaimed benefits, attendance allowance, and pension entitlements for older people. We have also helped service users to claim 157 Attendance Allowance, 116 Blue Badges and 21 Taxi Cards. Overall, 41% of people we supported had an increase in income as a consequence.
Neighbourly Connectors
This free befriending service helps older people in Ealing to engage with their community. The aim is to match a weekly befriender to an older person to help them have the confidence they need to step into their community. The last year, from April 2024, there were an average of over 57 visits per month with older people, their families and carers for information, advice and befriending. Significant majorities of service users reported that the service reduced isolation and loneliness, helped improve health and wellbeing, and improved a sense of independence and control in their lives. 62% felt less isolated, 73% felt improved health & wellbeing, 73% felt more confident and supported, 74% felt more confident living independently, 72% felt less anxious, 70% kept physically active, and 38% increase in digital inclusion.
Telephone Support Service
This free befriending service for socially isolated and housebound older people provides a phone call from one of our volunteers up to three times per week, to provide contact and company and also to establish the needs of the service user. The service supported 133 users during the year, up from 95 the previous year. The service continues to make a difference to older people who are socially isolated, and who value greatly the contact they have with our dedicated volunteers. The service is hugely appreciated by users. We made 18,474 support calls, 70% felt improved health & wellbeing, 73% felt more confident and supported, 74% felt more confident living independently, 72% felt less anxious, 69% kept physically active and 49% reported an increase in digital inclusion.
The percentage figures both for this service and the Neighbourly Connectors service above are a huge endorsement for the service that Age UK Ealing provides to older people in Ealing.
Wellbeing Day Centre
Our Day Centre at Greenford Community Centre is now fully back to normal. 41 people took advantage of the services provided by the Centre last year, up 24% from the previous year. 76% felt less isolated, 92% reported improved health & wellbeing, 91% felt more confident and supported, 89% felt more confident living independently, 93% felt less anxious, 93% kept physically active and 40% reported an increase in digital inclusion. These are all hugely impressive increases.
Seasonal Activities
More than 200 Christmas hampers were put together and delivered personally to our Day Centre and Befriending Service users. We are very grateful for gifts and support from Dunelm, Tesco, Barrats, Diageo, Sky, BSI group, Waitrose, Sainsburys, Notting Hill School, Holy Cross Church, and to our staff and volunteers who greatly helped with preparing the hampers. Thank you to the Ealing Charity Christmas Card Shop for their annual card sales in support of Age UK Ealing.
Digital Inclusion Programme
We expanded the service from two to five delivery hubs across the Borough of Ealing. These include Greenford Community Centre, Ealing Central Library, Acton Library, Perivale Library and Northolt Library, and we delivered 69, 6-week structured courses compared to 39 the year before. The objectives of our Digital Inclusion Project (DIP) include to make DIP an integral part of all Age UK Ealing’s services, to use DIP to help reduce loneliness & isolation amongst older people within and as much as possible across the London Borough of Ealing, to offer basic level digital learning opportunities, to increase older people’s access to digital devices, and to increase
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2025
older people’s access and use of the internet and online services. We want to develop a system that offers older people technical support, peer support and signposting, and that integrates with that of other organisations in the Borough, notably the NHS, Council and the third sector.
During this period, 337 older people gained digital skills compared to 97 last year. 100% of attendees developed their digital skills, 80% of attendees gained confidence using digital skills and 72% of them felt less isolated and more socially connected. 81% of attendees felt more inspired & motivated to get online. The end of programme survey showed a 96% overall participant satisfaction level.
Fundraising and donations
The charity is very grateful to all those individuals and organisations who supported our work through donations and fundraising. We were very pleased to raise over £13,000 during the year.
Other grant funding
In the past year the charity has been successful in obtaining much needed funding from a variety of sources. We are very grateful to Ealing Council, The National Lottery Community Fund, The Henry Smith Charity, Age UK national, Age UK London, Emanuel Hospital Foundation. Particular mention should be made of The Clothworkers Foundation for the capital grant for the purchase of a second van to help expand our new gardening service for the benefit of the older people in Ealing.
Length of Service Awards
The charity is fortunate to have an experienced staff team, several of whom were recognised for their length of service during the year – Reginald Parkinson (5 years) and Sophie Sanders (5 years).
Volunteer recognition
Every volunteer received a personal ‘thank you’ card and a small gift voucher for their hard work, commitment and support to the Charity, and they are all invited to join our annual Christmas celebration.
Our Core Objectives
Going forward, the following strategic objectives are included in the charity’s new strategic plan 2025/30.
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To achieve long-term financial sustainability
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To grow paid for services
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To expand the reach of high-quality services
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To be the ‘Voice of older people’
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2025
Financial review
The charity's financial results for 2024/2025 are shown within the body of these accounts.
Incomings exceeded outgoings by £322k which balances out the loss last year due to the start-up of the Gardening Service and the significant growth in the Digital Inclusion service. Note that we are required by the Charities Statement of Recommended Practice (SORP) to recognise in our incomings legacy income that, whilst estimable with some certainty, has yet to be received. In 2024/25, those sums are £327k.
Risk management
The Trustee Board systematically reviews risks faced by the charity. Formal risk assessments are undertaken at least twice a year. Significant organisational risks are reviewed regularly throughout the year by the Board, and each formal risk assessment includes a review of the scoring for each risk (based on likelihoods and impacts) since the previous formal assessment.
Key risks to the charity include the achievement of sustainable funding and other income, maintaining and retaining appropriate staff and volunteer resources in line with the strategic plan and maintaining the reputation of the charity.
Trustees regularly review the income of the charity, and work with a two-year financial projection (current financial year and following year). Unrestricted income achievement and growth is closely monitored.
Trustees also monitor costs within the charity to ensure cost effectiveness.
Reserves policy
The total unrestricted funds of the charity as at 31 March 2025 amounted to £956,368 (2024: £620,637).
The Board has established designated funds over recent years for a number of purposes, including maintenance and development of facilities at Greenford (originally £95,000), Digital Inclusion Project (originally £200,000) and Gardening Service (originally £200,000) and this year created a new Legacy Fund (£327,000). Based on a surveyor’s report and advice, the Board has also decided to set aside £3,150 plus 5% inflationary uplift each year towards dilapidations. The total of designated funds as at 31 March 2025 was £486,591 which leaves general unrestricted reserves of £416,795.
Age UK Ealing maintains reserves to set aside funds for future development, to meet future commitments, and cover unforeseen events. Having reviewed the current risks facing the charity as well as future plans, the Board has agreed £450,000 to be an appropriate level of general reserves. This represents about 6 months running costs for the charity.
The calculation of the minimum level of general reserves is based on a risk assessment of the charity’s financial position and outlook, taking into account estimates of additional costs and liabilities associated with the unlikely event of winding down the charity’s activities.
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) (cont.)
For the year ended 31 March 2025
Plans for future periods
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sustain and continue to improve our services with emphasis on service users’ involvement and participation
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continue to invest in our staff and volunteers so that they have the skills and support they need to excel in what they do
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continue to raise our profile, by promoting our services and what we do including continuing to sponsor the Ealing half-marathon
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safely promote digital inclusion within our community of service users, specifically to counter loneliness and bring younger and older people together
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develop our paid gardening service
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develop other new services based on identified local needs
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ensure that Greenford Community Centre facilities are widely used
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seek new important partnerships with relevant agencies and organisations
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explore the opportunities provided by AI to improve further the service we can offer our service users whilst reducing the cost of providing it
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take necessary steps to ensure financial equilibrium is achieved and maintained
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Age UK Ealing
(A Company limited by guarantee)
Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2025
Trustees' Responsibilities Statement
The Trustees (who are also directors of Age UK Ealing for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:
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select suitable accounting policies and then apply them consistently;
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observe the methods and principles in the Charities SORP;
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make judgements and accounting estimates that are reasonable and prudent;
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state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and
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prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
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In so far as the Trustees are aware:
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there is no relevant audit information of which the charitable company's auditors are unaware; and
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the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information.
Auditors
Knox Cropper LLP were appointed auditors to the company and, in accordance with the Companies Act 2006, a resolution proposing that they be re-appointed will be put to the Annual General meeting.
Approved by the Board of Trustees on 11 September 2025 and are signed on their behalf by:
Charles Lowe - Chair of Age UK Ealing Date: 14 November 2025
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Age UK Ealing
(A Company limited by guarantee)
Independent Auditor’s Report to the Members of Age UK Ealing
Opinion
We have audited the financial statements of Age UK Ealing (the ‘charitable company’) for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements:
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give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its income and expenditure for the year then ended;
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have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
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have been prepared in accordance with the requirements of the Companies Act 2006.
Basis of opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the Trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.
Other information
The other information comprises the information included in the annual report, other than the financial statements and our auditors’ report thereon. The trustees are responsible for the other information.
Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon.
Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.
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Age UK Ealing
(A Company limited by guarantee)
Independent Auditor’s Report to the Members of Age UK Ealing (cont.)
Opinion on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
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the information given in the trustees’ report, which includes the directors’ report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and
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the directors’ report included within the trustees’ report has been prepared in accordance with applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report included within the trustees’ report.
We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:
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adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
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the financial statements are not in agreement with the accounting records and returns; or
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certain disclosures of trustees' remuneration specified by law are not made; or
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we have not received all the information and explanations we require for our audit; or
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the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report.
Responsibilities of Trustees
As explained more fully in the Trustees' Responsibilities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the Trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.
Auditor’s responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
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Age UK Ealing
(A Company limited by guarantee)
Independent Auditor’s Report to the Members of Age UK Ealing (cont.)
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
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The charitable company is required to comply with both company law and charity law and based on our knowledge of its activities, we identified that the legal requirement to accurately account for restricted funds was of key significance.
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We gained an understanding of how the charitable company complied with its legal and regulatory framework, including the requirement to properly account for restricted funds, through discussions with management and a review of the documented policies, procedures and controls.
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The audit team, which is experienced in the audit of charities, considered the charitable company’s susceptibility to material misstatement and how fraud may occur. Our considerations included the risk of management override.
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Our approach was to check that all restricted income was properly identified and separately accounted for and to ensure that only valid and appropriate expenditure was charged to restricted funds. This included reviewing journal adjustments and unusual transactions.
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.
Use of our report
This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken, so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report or for the opinions we have formed.
18 November 2025
Simon Goodridge Senior Statutory Auditor for and on behalf of Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD
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Age UK Ealing
(A Company limited by guarantee)
Statement of financial activities (incorporating the income and expenditure statement) For the year ended 31 March 2025
| Notes Income from: Donations and legacies 2 Charitable activities 3 Other trading activities 4 Investment Income 5 Transfer of Assets 6 Total income Expenditure on Charitable activities 7 Total expenditure Gains/ (losses) on investments 11 NET INCOME/(EXPENDITURE) Gross transfers between funds 15 NET MOVEMENT IN FUNDS Reconciliation of Funds: Total Funds brought forward Total funds carried forward |
Unrestricted Funds £ Restricted Funds £ 2025 Total £ 2024 Total £ 364,366 47,079 411,445 43,630 64,530 277,423 341,953 486,760 166,702 - 166,702 125,125 20,151 - 20,151 21,351 351,847 - 351,847 - |
|---|---|
| 967,596 324,502 1,292,098 676,866 |
|
| 631,595 338,519 970,114 890,758 |
|
| 631,595 338,519 970,114 890,758 |
|
| - - - - |
|
| 336,001 (14,017) 321,984 (213,892) |
|
| - - - - |
|
| 336,001 (14,017) 321,984 (213,892) 620,367 14,017 634,384 848,276 |
|
| 956,368 - 956,368 634,384 |
The statement of financial activities includes all gains and losses in the year and therefore a separate statement of total recognized gains and losses has not been prepared.
All of the above amounts relate to continuing activities.
The notes on pages 18 to 28 form an integral part of these financial statements
15
Age UK Ealing
(A Company limited by guarantee)
Balance Sheet As at 31 March 2025
| Notes Fixed assets Tangible assets 11 Investments 12 Current assets Debtors 13 Current asset investments 14 Cash at bank and in hand Creditors: amounts falling due within one year 15 Net current assets Net assets 18 The funds of the charity: Restricted income funds 20 Unrestricted income funds: 19 Tangible Fixed assets Designated funds General funds Total charity funds |
£ 403,737 92,542 441,714 |
2025 £ 52,983 1,204 |
£ 71,046 392,782 149,783 |
2024 £ 67,608 1,204 |
|---|---|---|---|---|
| 54,187 | 68,812 | |||
| 902,182 | 565,572 | |||
| 937,993 (35,811) |
613,611 (48,039) |
|||
| 956,368 | 634,384 | |||
| - 52,982 486,591 416,795 |
14,017 67,608 360,224 192,535 |
|||
| 956,368 | 634,384 |
The notes on pages 18-28 form part of these financial statements.
The financial statements are prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.
The financial statements were approved by the board on 11 September 2025 and signed on its behalf by:
Charles Lowe - Chair of Age UK Ealing
Date: 14 November 2025
Company number: 04666730
16
Age UK Ealing (A Company limited by guarantee)
Cashflow Statement For the year ended 31 March 2025
| Cash flows from operating activities: Net incoming/(outgoing) resources for the year Interest receivable (Gains)/Losses on investments Depreciation and impairment Decrease/(Increase) in debtors Increase/(Decrease) in creditors Net cash provided by/(used in) operating activities Cash flows from investing activities: Dividends and interest from investments Purchase of property, plant and equipment Purchase of investments Net cash provided by/(used in) investing activities Change in cash and cash equivalents in the reporting period Cash and cash equivalents at the beginning of the reporting period Cash and cash equivalents at the end of the reporting period |
2025 £ 321,984 (20,151) - 14,626 (332,690) (12,228) (28,459) 20,151 - 300,239 320,390 291,931 149,783 441,714 |
2024 £ (213,891) (21,351) - 15,383 1,940 (41,568) |
|---|---|---|
| (259,487) 21,351 (33,668) 119,396 |
||
| 109,079 | ||
| (150,408) 300,191 |
||
| 149,783 |
17
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
1. Accounting policies
The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year and the preceding year.
1.1. Basis of accounting
The financial statements of the charity, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) second edition', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and Companies Act 2006. The financial statements have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to the financial statements.
The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.
1.2. Fund accounting
Unrestricted funds are available for use at the discretion of the trustees in furtherance of the general objectives of the charity. The Tangible Fixed Asset Fund represents unrestricted funds invested in Tangible Fixed Assets. Designated funds are unrestricted funds that have been set aside by Trustees to be used for a particular purpose.
Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets the criteria is charged to the fund together with a fair allocation of management and support costs.
1.3. Income Recognition
AII incoming resources are included in the statement of financial activities when the charity is entitled to the income and the amount can be guaranteed with reasonable accuracy. The following specific policies are applied to particular categories of income:
Voluntary income is received by way of grants, donations and gifts and is included in full in the statement of financial activities when receivable. Grants where entitlement is not conditional on the delivery of a specific performance the charity, are recognised when the charity becomes unconditionally entitled to the grant.
Donated services and facilities are included at the value to the charity where this can be quantified. The value of services provided by volunteers has not been included.
Gifts donated for resale are included as incoming resources within activities for generating funds when they are sold.
Income from investments is included in the year in which it is receivable.
Legacies are included when the charity is advised by the personal representative or an estate that payment will be made, or property transferred and the amount involved can be quantified.
Transfers of assets are recognized at the fair value of the assets at the date of transfer.
18
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
1.4. Expenditure
Expenditure is recognised on an accrual basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered and is reported as part of the expenditure to which it relates.
Costs of generating funds comprise the costs associated with attracting voluntary income and the costs of trading for fundraising purposes.
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
Support costs are those costs incurred directly in support of expenditure on the objects of the charity and include project management.
1.5. Tangible fixed assets and depreciation
Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at rates calculated to write off the cost or valuation less residual value of each asset over its expected useful life as follows:
15% per annum reducing balance basis Plant and machinery 20% per annum reducing balance basis Motor Vehicles Fixtures. fittings and 25% per annum reducing balance basis equipment
Items of' equipment are capitalised where the purchase price exceeds £1,000. Depreciation costs are allocated to activities on the basis of the use or the related assets in those activities.
1.6. Investments
Fixed asset investments are listed investments stated at market value. Realised surpluses or deficits on disposals are credited to or charged against the Statement of Financial Activities. Unrealised surpluses or deficits on revaluation are credited or charged against the Statement of Financial Activities.
Current asset investments are a portfolio of cash deposit accounts. They are stated at cost. Interest is receivable when the deposits mature.
1.7. Defined contribution pension schemes
The pension costs charged in the financial statements represent the contribution payable by the charity during the year.
1.8. Leases
Rentals payable under operating leases, where substantially all the risks and rewards of ownership remain with the lessor, are charged to the Statement of Financial Activities on a straight line basis.
1.9. Going Concern
Trustees have assessed whether the charity is a going concern including looking forward 12 months into the future. Trustees have concluded that the charity remains a going concern and have prepared the accounts on that basis.
19
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
2. Donations and legacies
| Donations and gift aid donations Membership AGE UK National AGE UK London Total donations Legacies |
Unrestricted funds Restricted funds 2025 Total 2024 Total £ £ £ £ 11,833 1,329 13,162 18,481 531 - 531 928 - 45,750 45,750 20,605 - - 3,616 |
|---|---|
| 12,364 47,079 59,443 43,630 352,002 - 352,002 - |
|
| 364,366 47,079 411,445 43,630 |
Prior year comparative
| Donations and gift aid donations Membership AGE UK National AGE UK London Total donations Legacies |
Unrestricted funds Restricted funds 2024 Total £ £ £ 18,481 - 18,481 928 - 928 20,605 - 20,605 3,616 3,616 |
|---|---|
| 43,630 - 43,630 - - - |
|
| 43,630 - 43,630 |
20
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
3. Charitable activities
| Other Grants The Clothworkers Foundation City Bridge Trust Ealing Council – Befriending Ealing Council - Information & Advice Ealing Council – Winter Pressures funding Ealing Council – Digital inclusion The National Lottery- community funds The Mercers Company Emmanuel Hospital Foundation Age UK National – Cost of Living Response Fund Garfield Weston Foundation The Henry Smith Charity Day Centre services |
Unrestricted funds £ Restricted funds £ 2025 Total £ 2024 Total £ - - - 7,882 - - - 15,000 - - - 24,900 - 15,707 15,707 7,837 - 115,846 115,846 114,348 - - - 4,250 - - - 2,473 - 69,016 69,016 106,270 - - - 33,267 - 9,375 9,375 7,722 - 7,480 7,480 23,876 - - - 20,000 - 60,000 60,000 60,000 64,530 - 64,530 58,935 |
|---|---|
| 64,530 277,423 341,953 486,760 |
Prior year comparative
| Prior year comparative | |
|---|---|
| Other Grants The Clothworkers Foundation City Bridge Trust Ealing Council – Befriending Ealing Council - Information & Advice Ealing Council – Winter Pressures funding Ealing Council – Digital inclusion The National Lottery- community funds The Mercers Company Emmanuel Hospital Foundation Age UK National – Cost of Living Response Fund Garfield Weston Foundation The Henry Smith Charity Day Centre services |
Unrestricted funds £ Restricted funds £ 2024 Total £ 7,882 - 7,882 - 15,000 15,000 - 24,900 24,900 - 7,837 7,837 - 114,348 114,348 - 4,250 4,250 - 2,473 2,473 - 106,270 106,270 - 33,267 33,267 - 7,722 7,722 - 23,876 23,876 20,000 - 20,000 - 60,000 60,000 58,935 - 58,935 |
| 86.817 399,943 486,760 |
21
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
4. Other trading activities
| Other Trading Activities 5. Investment Income Bank Interest |
2025 Total £ 2024 Total £ |
|---|---|
| 166,702 125,125 |
|
| 2025 Total £ 2024 Total £ |
|
| 20,151 21,351 |
6. Transfer of Assets
On 29 November 2024, the charity received funds totalling £351,847 from the unregistered charity Southall Norwood Eventide Homes Fund (SNEHT). The value of the transfer represents the fair value of the assets transferred and the funds received can be utilised within the general charitable objectives of Age UK Ealing.
7. Cost of Charitable Activities
| All Age UK Activities Staff costs Other staff & volunteer costs Premises Insurance Travelling & subsistence Professional costs Cost of trustees' meeting Office Depreciation Other costs Catering Materials Total |
Unrestricted funds £ Restricted funds £ 2025 Total £ 2024 Total £ 412,032 285,037 697,069 613,378 14,053 2,758 16,811 18,325 70,267 15,099 85,366 66,523 21,674 6,591 28,265 19,898 6,368 1,837 8,205 1,380 18,596 1,690 20,286 46,756 253 - 253 122 27,125 16,681 43,807 67,822 8,325 6,300 14,626 15,383 33,560 1,267 34,827 19,655 19,341 1,259 20,600 21,516 |
|---|---|
| 631,595 338,519 970,114 890,758 |
22
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
Prior year comparative
| All Age UK Activities Staff costs Other staff & volunteer costs Premises Insurance Travelling & subsistence Professional costs Cost of trustees' meeting Office Depreciation Other costs Catering Materials Total |
Unrestricted funds £ Restricted funds £ 2024 Total £ 288,995 324,383 613,378 11,277 7,048 18,325 61,167 5,356 66,523 15,086 4,812 19,898 1,344 36 1,380 39,773 6,983 46,756 122 - 122 51,969 15,853 67,822 12,642 2,741 15,383 16,451 3,204 19,655 19,412 2,104 21,516 |
|---|---|
| 518,238 372,520 890,758 |
8. Staff costs
| Staff Costs Wages and salaries Social Security costs Pension costs |
2025 Total £ 2024 Total £ 612,604 542,342 44,418 39,870 40,048 31,166 |
|---|---|
| 697,069 613,378 |
One employee received emoluments of more than £60,000 (2024: One).
No trustees have received any remuneration, benefits or expenses from the charity (2024: Nil)
The charity’s key management personnel comprise the senior management team and the Trustees. Their total remuneration for the year was £181,004(2024: £216,076).
Number of employees
The average weekly numbers of employees during the year, calculated on the basis of full-time equivalents, were as follows:
| Core/GCC Advice and Information Day Services Befriending Services Digital inclusion Gardening Service Marketing, Communication & Fundraising |
2025 Numbers 2024 Numbers 6 4 5 4 1 1 1.5 3 3 2 3 3 0.5 1 |
|---|---|
| 20 18 |
23
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
9. Pension Costs
The charitable company operates a defined contribution pension scheme in respect of the employees. The scheme and its assets are held by independent managers. The pension charge represents contributions due from the charitable company and was as follows:
| Pension Charge | 2025 £ 2024 £ |
|---|---|
| 40,048 31,166 |
10. Taxation
The charity's activities fall within the exemptions afforded by the provisions of Section 478 of the Corporation Tax Act 2010. Accordingly, there is no taxation charge in these financial statements.
11. Tangible Fixed Assets
| Cost As at 1 April 2024 At 31 March 2025 Accumulated Depreciation As at 1 April 2024 Charge for the year At 31 March 2025 Net Book Value 31 March 2025 Net Book Value 31 March 2024 |
Plant and Machinery Motor Vehicles Fixtures, Fittings and Equipment Total £ £ £ £ |
|---|---|
| 9,120 51,600 109,858 170,578 |
|
| 9,120 51,600 109,858 170,578 |
|
| 8,198 7,919 86,853 102,970 138 8,736 5,751 14,626 |
|
| 8,336 16,655 92,605 117,595 |
|
| 784 34,945 17,254 52,983 |
|
| 922 43,681 23,005 67,608 |
24
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
12. Fixed Asset Investments
| Valuation At 1 April 2024 At 31 March 2025 |
2025 Total £ 2024 Total £ 1,204 1,204 |
|---|---|
| 1,204 1,204 |
Listed investments are shares in Barclays Plc transferred from Age Concern Acton on 31 January 2004.
Originally these were shares in Woolwich Building Society received when the company became public, therefore the historic cost is nil.
13. Debtors
| Other debtors Legacy debtors Prepayments and accrued income |
2025 £ 2024 £ 75,967 56,782 327,000 - 770 14,264 |
|---|---|
| 403,737 71,046 |
The charity was notified during the year that it is the beneficiary of two legacies and these have been recognised as income in accordance with the charity’s accounting policy. These funds are expected to be received during the year ended 31 March 2026.
14. Current asset investments
Current asset investments comprise cash deposit accounts invested via the CAF Charity Deposit Platform managed by Flagstone Investment Management. All the deposit accounts mature within 12 months of the balance sheet date.
25
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
15. Creditors: amounts falling due within one year
| 2025 | 2024 | |
|---|---|---|
| £ | £ | |
| Trade creditors | 9,209 | 15,304 |
| Other taxes and social security | 6,935 | 16,610 |
| Accruals | 19,667 | 16,125 |
| Deferred income | - | - |
| 35,811 | 48,039 | |
| Deferred income | ||
| 2025 | 2024 | |
| £ | £ | |
| Balance at 1 April 2024 | - | 42,334 |
| Amount released to incoming resources | - | (42,334) |
| Amount deferred in the year | - | - |
| Balance at 31 March 2025 | - | - |
16. Financial Commitments
| Land & Buildings Expiry date: In less than one year In 2-5 years |
2025 £ 2024 £ 30,587 30,587 91,763 122,350 |
|---|---|
| 122,350 152,937 |
17. Related Party Transactions
There were no related party transactions during the year (2024 none).
18. Analysis of net assets between funds
| Tangible Fixed Assets Fixed Investments Current assets Current liabilities |
Restricted Funds Tangible Fixed Assets Unrestricted Designated Funds Unrestricted General Funds Total Funds 2025 £ £ £ £ £ - 52,982 - - 52,982 - - - 1,204 1,204 - - 486,591 451,403 937,994 - - - (35,811) (35,811) |
|---|---|
| - 52,982 486,591 416,795 956,368 |
26
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
19. Unrestricted funds
| Tangible fixed assets fund Designated funds Greenford Community Centre Digital Inclusion Project Gardening Service Legacy Fund Unrestricted funds |
At 1 April 2024 Incoming resources Outgoing resources Transfers At 31 March 2025 £ £ £ £ £ 67,608 (14,626) - 52,982 |
|---|---|
| 94,000 - - 3,150 97,150 144,008 - (158,188) - (14,180) 122,216 54,551 (100,146) - 76,621 - - - 327,000 327,000 |
|
| 360,224 54,551 (258,334) 330,150 486,591 192,535 913,044 (358,634) (330,150) 416,795 |
|
| 620,367 967,595 (631,594) - 956,368 |
Designated funds
The Greenford Community Centre funds are amounts set aside to cover expected redecoration and similar costs, a little of which was drawn down last year.
The Digital Inclusion fund was established previously to reflect the expected cost last year of providing this free service to users that was not covered by grants; the negative amount reflects overspend in the last year due to classes being more popular than expected. The reserve will be cleared this year from grants.
The Gardening Service reserve reflects start-up costs for the service which are now being wound down as breakeven is approached.
The new Legacy Fund reflects the Trustees’ best estimates of two legacies that are due to be paid to the Charity this financial year and which accounting standards require be recorded in the accounts, as there is a strong likelihood of receipt.
20. Restricted funds
| 20. Restricted funds |
|
|---|---|
| Ealing Council - Befriending Ealing Council - Information & Advice The National Lottery- community funds The Mercers Company Emmanuel Hospital Fund Age UK National – Cost of Living The Henry Smith Charity Other Grants and donations |
At 1 April 2024 Incoming resources Outgoing resources Transfers At 31 March 2025 £ £ £ £ £ - 15,707 (15,707) - - - 115,846 (115,846) - - 8,178 69,016 (77,194) - - 5,839 - (5,839) - - - 9,375 (9,375) - - - 53,230 (53,230) - - - 60,000 (60,000) - - - 1,330 (1,330) - - |
| 14,017 324,503 (338,520) - - |
27
Age UK Ealing (A Company limited by guarantee)
Notes to the financial statements For the year ended 31 March 2025
21. Comparative Statement of Financial Activity for the year ended 31 March 2024
Income from: Donations and legacies Charitable activities Other trading activities Investment Income Total income Expenditure on Charitable activities Total expenditure Gains/ (losses) on investments NET INCOME/(EXPENDITURE) Gross transfers between funds NET MOVEMENT IN FUNDS Reconciliation of Funds: Total Funds brought forward Total funds carried forward |
Unrestricted funds £ Restricted funds £ 2024 Total £ 43,630 - 43,630 86,817 399,943 486,760 125,125 - 125,125 21,351 - 21,351 |
|---|---|
| 276,923 399,943 676,866 |
|
| 518,238 372,520 890,758 |
|
| 518,238 372,520 890,758 |
|
| - - - |
|
| (241,315) 27,423 (213,892) |
|
| 15,000 (15,000) - |
|
| (226,315) 12,423 (213,892) 846,682 1,594 848,276 |
|
| 620,367 14,017 634,384 |
28