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2024-03-31-accounts

Age UK Ealing

(A company limited by guarantee)

Trustees' report and financial statements for the year ended 31 March 2024

Age UK Ealing. Company no.04666730 / Registered Charity no. 1100474 Registered office: Greenford Community Centre, 170 Oldfield Lane South, Greenford UB6 9JS

Age UK Ealing

(A Company limited by guarantee)

Contents

For the year ended 31 March 2024

Page
Reference and administration information 1
Chair's statement 2 - 3
Trustees’ report 4 - 10
Independent Auditor’s report 11 - 13
Statement of financial activities 14
Balance sheet 15
Cashflow statement 16
Notes to the financial statements 17 - 26

Age UK Ealing

(A Company limited by guarantee)

Reference and Administrative Information For the year ended 31 March 2024

Charity number 1100474 Company Registration Number 04666730 Registered Office Address Greenford Community Centre 170 Oldfield Lane South Greenford UB6 9JS Trustees Charles Lowe (Chair) David Muir Satpal Chana Sudha Agrawal Ryan Allain (resigned 9 November 2023) Francesco Fruzza Janany Shanmugarajah Ian Newton Stephen Young Kim Deasy (resigned 8 April 2024) Kerry Kent Independent Auditor Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD Bankers CAF Bank Limited PO Box 289 West Mailing Kent ME19 4TA Cash Manager CAF Bank Limited 25 Kings Hill Avenue West Malling, Kent ME19 4TA

1

Age UK Ealing

(A Company limited by guarantee)

Chair’s Statement For the year ended 31 March 2024

I am delighted to report that our charity has continued its record of outstanding service to our community over the year, whilst remaining financially stable, at a time when older people are in particular need of support due to the cost-of-living crisis. Our dedicated staff and volunteers have continued to deliver high quality services which continue to be valued by our users – the older people of Ealing and those who care for them - whilst also demonstrating excellent value to current and potential funders.

Achievements and Performance

Age UK Ealing (AUKE) had many highlights during 2023/24. Some of these are described below, and other highlights of the year are covered in the report of the Trustees.

1. Completing the recovery from the Covid-19 pandemic

The main thrust of this year has been continuing the recovery from Covid-19, getting back to providing the full suite of services we previously delivered. Our users were among those most vulnerable to the virus, and therefore our approach has always been to ensure the safety of everyone associated with the charity, including our users, our staff and volunteers. In addition, we introduced a new service, gardening, and consolidated another, digital inclusion, as described below. During the year, the utilisation of the Greenford Community Centre gradually increased as most of our regular centre user organisations and groups returned – average utilisation was 55% over the year, compared to 49% the previous year.

In addition, we took steps to broaden the reach of the charity in Ealing, continuing our sponsorship of the Ealing Half Marathon. We also greatly expanded our online social media use – our Social Media engagement level which is the total across all social media channels continued to increase by 10% from the first quarter to the fourth quarter.

2. New services

Responding to regular requests from service users, the charity started offering a gardening service, having recruited our initial gardening staff the previous year. Over the year we delivered 1,011 hours of gardening for older people in Ealing and are in line to breakeven on cost by the end of the second year of the service.

We grew our Digital Inclusion training service, delivering 39 six-week courses, vs 8 the previous year. These are offered free to our service users in response to a survey in 2021/22 that found that only 3% of our 10,000 service users considered themselves digitally competent at the same time as loneliness was the biggest single concern.

3. Celebrating 20 years

As last year represented our 20[th] year as Age UK Ealing, we held a celebration party that was fully funded by local businesses and enabled us to recognise the great achievements of many of our staff in providing solid benefit to older people in Ealing over those years. Thank you all the businesses that supported this event. Particular mention should be made of Sky and The e.surv and their staff teams for their practical support on the day.

4. Becoming the voice of older people in Ealing

Long a major objective of our five-year plan and anticipating the election that actually took place in July, we ran a major project to create a series of vignettes featuring older Ealing residents describing their concerns and their desired improvements in the way they are treated. This was a great example of working with other local providers – in this case West London University’s media course – which benefited both parties and delivered some really impressive videos.

2

Age UK Ealing

(A Company limited by guarantee)

Chair’s Statement (cont.) For the year ended 31 March 2024

5. Continuing to help and support Older People in Ealing

During the year Age UK Ealing had 12,373 contacts with older people, their families and carers – an 11.4% increase and an average of over 1,000 per month. 77.4% of contacts were made through our Information and Advice service, 14.7% through our Befriending Service, 3.2% through our Day Centre, 2.5% through Digital Inclusion and 2.3% through our Gardening Service.

16,404 support calls were made during the year through telephone support; service users received an average of three calls per week. This represented an 11% increase over the previous year. As a result, 66% of our service users reported feeling less isolated, 74% felt more confident living independently and 70% felt less anxious.

The charity has continued to deliver a range of services in 2023/24, including:

Ealing Advice Service (EAS) , in which we are a partner alongside Ealing Mencap, Deaf Plus, Ealing, Hounslow Hammersmith & Fulham MIND, Nucleus, Family Action, Havelock Family Centre, Centre for Armenian Information and Advice (C.A.I.A), The Anchor Foundation, GOSAD and Contact Ealing. This service is highly valued by its many users, and is recognised by our commissioners for its consistent quality and the large numbers of users it reaches.

Alongside this service, the charity continued to provide its Information & Advice services which address a wide range of topics relevant to our older people and those who support them.

Our Befriending Services (Telephone Support Service and Neighbourly Connectors) continue to help older people to combat loneliness and social isolation.

Our Digital Inclusion Service helps older people to become competent at using digital services to help them with the challenges of daily living. Particular focus is on accessing health services and council services.

Our Gardening Service helps older people to continue to enjoy the green space around their house without needing to risk their health by over-exertion.

There have been two changes to our Board with the resignations of Ryan Allain, our Vice Chair, and Kim Deasy. We are very appreciative of the help and advice both gave in their time on our Board and will miss both greatly.

Every year, our funders and donors are vital to the charity being able to continue its work. We would like to thank in particular, The Clothworkers’ Foundation, Ealing Council, West London Integrated Care Service, City Bridge Trust, The National Lottery, The Henry Smith Charity, Emmanuel Hospital Foundation, The Mercers’ Company and Age UK National for their financial support, and we are extremely grateful for all the donations and bequests received during the year .

We also wish to thank Knox Cropper, who have audited this report ~~.~~

Attracting new funding and income is key to the future of our charity. During the year we have continued our efforts on raising income, widening our target donors to include local companies and to encourage Ealing residents to become members.

3

Age UK Ealing

(A Company limited by guarantee)

Chair’s Statement (cont.) For the year ended 31 March 2024

Finally, I want to thank again all our staff, volunteers and trustees for the time, skills, experience, commitment and enthusiasm they all bring to the work of the charity – especially in recovering from the damage Covid-19 caused – and also our members for their continuing support. Under the leadership of Reg Parkinson our CEO, our dedicated staff and volunteer teams have enabled the charity to continue to provide much-needed support and services to older people in Ealing.

Charles Lowe - Chair of Age UK Ealing Date: 4 October 2024

4

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) For the year ended 31 March 2024

The Trustees present their report and the financial statements for the year ended 31 March 2024. The Trustees, who are also Directors of Age UK Ealing for the purposes of company law and who served during the year, are set out on page 1.

Structure, Governance, and Management

The predecessor of Age UK Ealing, Age Concern Ealing (ACE), was formed in 2003 by way of merger of four local smaller Age Concern organisations.

The charity's governing document (the Articles of Association) sets out the procedure for election, appointment and co-option of Trustees. The Board of Trustees has overall responsibility for the charity and meets regularly. The Chair and up to eleven other Trustees are formally elected by the charity's membership every three years. Trustees may stand for re-election subject to the Charity's Articles of Association. Casual vacancies arising between elections are filled through appointment by the Board subject to members' approval at the next Annual General Meeting. Provision is made in the charity's Articles of Association for a further three Trustees to be appointed through co-option by the Board. Potential Trustees are interviewed by the Chair/Vice Chair and at least one other trustee.

Trustee induction and training is provided internally and also through the national Age UK organisation as well as other organisations such as NCVO (National Council for Voluntary Organisations).

New Trustees are provided with information which includes:

New Trustees meet with senior management and visit the charity’s locations to understand the work of the charity and meet staff, volunteers, and service users.

The strategic direction and overall policies of the charity are decided by the Board of Trustees. An HR Subcommittee composed of Trustees meets as actions are identified in conjunction with the charity's business plan, with relevant employees in attendance to oversee employment matters affecting the charity. Last year, an Investment Subcommittee also comprising Trustees was formed to ensure prudent management of our financial resources. Day-to-day management of the charity is delegated to the Chief Executive who is appointed by the Board of Trustees.

Age UK Ealing is a member of the Age UK Network which brings together independent charities in a structure which reflects their autonomy but also their interdependence. All Age UK brand partners work to a quality assurance system which ensures quality in all we do with and for all older people. In March 2011, ACE signed a Brand Partnership Agreement with Age UK - a new charity formed by the merger of Age Concern England and Help the Aged. ACE re-launched as Age UK Ealing early in 2012. Age UK Ealing signed the new Brand Partnership Agreement in 2016. It changed its company legal name to Age UK Ealing in 2019.

5

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2024

Objectives and activities

The objects for which Age UK Ealing is constituted are set out in its Articles of Association: "To promote the following purposes for the benefit of the public and/or older people in and around the London Borough of Ealing:

The Trustees have complied with their duty under section 4 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit. Age UK Ealing provides significant, positive benefits to older people through implementation of our guiding principles which are to:

The charity’s current Articles of Association (approved where required by the Charity Commission) were approved by Members at the 2017 AGM held on 12[th] December 2017, and replaced the previous Memorandum and Articles of Association.

Achievements and performance

Community engagement, partnership working and promoting volunteering

We have continued to engage with the local community throughout the last financial year, maintained existing partnerships and also forging strong relationships with new partners thereby expanding our reach within the community. Some examples are included in the following further highlights of the year:

Ealing Advice Service (EAS)

In its fifth year as the follow-on service to Ealing Specialist Advice Service (ESAS), EAS has continued to respond to the needs of a large and diverse number of users. Users of the service were from all parts of the borough, and during the year about 6% of EAS users were aged 50-64, 94% aged 65+. As part of the EAS, Age UK Ealing achieved £1,088,912 of financial gains for older people in Ealing. These financial gains were in

6

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2024

areas including unclaimed benefits, attendance allowance, and pension entitlements for older people. We have also helped service users to claim 158 Blue Badges and 38 Taxi Cards. Overall, 41% of people we supported had an increase in income as a consequence and 13% were able to benefit from a reduction in health inequality.

Neighbourly Connectors

This free befriending service helps older people in Ealing to engage with their community. The aim is to match a weekly befriender to an older person to help them have the confidence they need to step into their community. The last year, from April 2023, there were an average of over 56 visits per month with older people, their families and carers for information, advice and befriending. Significant majorities of service users reported that the service reduced isolation and loneliness, helped improve health and wellbeing, and improved a sense of independence and control in their lives. 66% felt less isolated, 75% felt improved health & wellbeing, 75% felt more confident and supported, 78% felt more confident living independently, 72% felt less anxious, 70% kept physically active.

Telephone Support Service

This free befriending service for socially isolated and housebound older people provides a phone call from one of our volunteers up to three times per week, to provide contact and company and also to establish the needs of the service user. The service supported 95 users during the year, up from 53 the previous year. The service continues to make a difference to older people who are socially isolated, and who value greatly the contact they have with our dedicated volunteers. The service is hugely appreciated by users. We made 16,404 support calls, 72% felt improved health & wellbeing,72% felt more confident and supported, 74% felt more confident living independently, 70% felt less anxious, 67% kept physically active. The percentage figures both for this service and the Neighbourly Connectors service above are a huge endorsement for the service that Age UK Ealing provides to older people in Ealing.

Wellbeing Day Centre

Our Day Centre at Greenford Community Centre is now fully back to normal following its previous Covid-19 closure. 33 people took advantage of the services provided by the Centre last year, up 10% from the previous year. 73% felt less isolated, 88% felt improved health & wellbeing, 88% felt more confident and supported, 85% felt more confident living independently,89% felt less anxious, 89% kept physically active. These are all hugely impressive increases.

Seasonal Activities

More than 100 Christmas hampers were put together and delivered personally to our Day Centre and Befriending Service users. We are very grateful for gifts and support from Dunelm, Tesco, Barrats, The e.surv, Diageo, BSI group, Thorgills, Waitrose, Sainsburys, Salesforce, Notting Hill School, Christ the Redeemer Church, Holy Cross Church, our staff and the volunteers which greatly helped with preparing the hampers. Thank you to the Ealing Charity Christmas Card Shop for their annual card sales in support of Age UK Ealing.

Fundraising and donations

The charity is very grateful to all those individuals and organisations who supported our work through donations and fundraising. We were very pleased to raise over £18,000 during the year.

7

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2024

Other grant funding

In the past year the charity has been successful in obtaining much needed funding from a variety of sources. We are very grateful to Ealing Council, The National Lottery Community Fund, City Bridge Trust, The Mercers Company, The Henry Smith Charity, Age UK national, Age UK London, Garfield Weston Foundation Emanual Hospital Foundation. Particular mention should be made of The Clothworkers Foundation for the capital grant for the purchase of a second van to help expand our new gardening service for the benefit of the older people in Ealing.

Length of Service Awards

The charity is fortunate to have an experienced staff team, several of whom were recognised for their length of service during the year – Carolyn Blackford (5 years), Tracey Redhead (15 years) and Marie Madden (20 years).

Volunteer recognition

Every volunteer received a personal ‘thank you’ card and a small gift voucher.

Our Strategic Objectives

The following strategic objectives are included in the charity’s new strategic plan 2020/25.

Core Objectives

Supporting Objectives

8

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2024

Financial review

The charity's financial results for 2023/2024 are shown within the body of these accounts.

The in-year deficit for the year was £214k. Given the financial circumstances, notably the start-up of the Gardening Service and the significant growth in the Digital Inclusion service, this is understandable though disappointing; action is underway to recover the situation. Sadly, the loss of a significant portion of National Lottery funding will not help the situation going forward.

Risk management

The Trustee Board systematically reviews risks faced by the charity. Formal risk assessments are undertaken at least twice a year. Significant organisational risks are reviewed regularly throughout the year by the Board, and each formal risk assessment includes a review of the scoring for each risk (based on likelihoods and impacts) since the previous formal assessment.

Key risks to the charity include the achievement of sustainable funding and other income, maintaining and retaining appropriate staff and volunteer resources in line with the strategic plan and maintaining the reputation of the charity.

Trustees regularly review the income of the charity, and work with a two-year financial projection (current financial year and following year). Unrestricted income achievement and growth is closely monitored.

Trustees also monitor costs within the charity to ensure cost effectiveness.

Reserves policy

The total unrestricted funds of the charity as at 31 March 2024 amounted to £620,367 (2023: £846,682).

The Board has agreed designated funds for a number of purposes, including maintenance and development of facilities at Greenford (£94,000), Digital Inclusion Project (£144,008) and Gardening Service (£122,216). The total of designated funds this year is £360,224 which leaves general unrestricted reserves of £192,535. Based on a surveyor’s report and advice, the Board has decided to set aside £3,150 each year towards dilapidations.

Age UK Ealing maintains reserves to set aside funds for future development, to meet future commitments, and cover unforeseen events. Having reviewed the current risks facing the charity as well as future plans, the Board has agreed £250,000 to be an appropriate level of general reserves. This represents about 6 months running costs for the charity.

The calculation of the minimum level of general reserves is based on a risk assessment of the charity’s financial position and outlook, taking into account estimates of additional costs and liabilities associated with the unlikely event of winding down the charity’s activities.

9

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) (cont.)

For the year ended 31 March 2024

Plans for future periods

10

Age UK Ealing

(A Company limited by guarantee)

Report of the Trustees (incorporating the Directors' report) (cont.) For the year ended 31 March 2024

Trustees' Responsibilities Statement

The Trustees (who are also directors of Age UK Ealing for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the Trustees are aware:

Auditors

Knox Cropper LLP were appointed auditors to the company and, in accordance with the Companies Act 2006, a resolution proposing that they be re-appointed will be put to the Annual General meeting.

Approved by the Board of Trustees on 23/9/2024 and are signed on their behalf by:

Charles Lowe - Chair of Age UK Ealing Date: 4 October 2024

11

Age UK Ealing

(A Company limited by guarantee)

Independent Auditor’s Report to the members of Age UK Ealing

Opinion

We have audited the financial statements of Age UK Ealing (the ‘charitable company’) for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the Balance Sheet, Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis of opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report, other than the financial statements and our auditors’ report thereon. The trustees are responsible for the other information.

Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon.

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

12

Age UK Ealing

(A Company limited by guarantee)

Independent Auditor’s Report to the members of Age UK Ealing (cont.)

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report included within the trustees’ report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of Trustees

As explained more fully in the Trustees' Responsibilities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

13

Age UK Ealing

(A Company limited by guarantee)

Independent Auditor’s Report to the members of Age UK Ealing (cont.)

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken, so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report or for the opinions we have formed.

10 October 2024

Simon Goodridge

Senior Statutory Auditor for and on behalf of Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD

14

Age UK Ealing

(A Company limited by guarantee)

Statement of financial activities (incorporating the income and expenditure statement) For the year ended 31 March 2024

Notes
Income from:
Donations and legacies
2
Charitable activities
3
Other trading activities
4
Investment Income
5
Total income
Expenditure on
Charitable activities
6
Total expenditure
Gains/ (losses) on investments
11
NET INCOME/(EXPENDITURE)
Gross transfers between funds
NET MOVEMENT IN FUNDS
Reconciliation of Funds:
Total Funds brought forward
Total funds carried forward		 Unrestricted
Funds
£
Restricted
Funds
£
2024
Total
£
2023
Total
£
43,630
-
43,630
823,110
86,817
399,943
486,760
412,065
125,125
-
125,125
84,780
21,351
-
21,351
5,590
276,923
399,943
676,866
1,325,545
518,238
372,520
890,758
650,308
518,238
372,520
890,758
650,308
-
-
-
(29)
(241,315)
27,423
(213,892)
675,208
15,000
(15,000)
-
-
(226,315)
12,423
(213,892)
675,208
846,682
1,594
848,276
173,068
620,367
14,017
634,384
848,276

The statement of financial activities includes all gains and losses in the year and therefore a separate statement of total recognised gains and losses has not been prepared.

All of the above amounts relate to continuing activities.

The notes on pages 18 to 28 form an integral part of these financial statements

15

Age UK Ealing

(A Company limited by guarantee)

Balance Sheet As at 31 March 2024

Notes
Fixed assets
Tangible assets
10
Investments
11
Current assets
Debtors
12
Current asset investments
13
Cash at bank and in hand
Creditors: amounts falling
due within one year
14
Net current assets
Net assets
17
The funds of the charity:
Restricted income funds
19
Unrestricted income funds:
18
Tangible Fixed assets
Designated funds
General funds
Total charity funds		 £
71,046
392,782
149,783		 2024
£
67,608
1,204		 £
72,987
512,179
300,191		 2023
£
51,323
1,204
68,812 52,527
565,572 795,749
613,611
(48,039)		 885,357
(89,608)
634,384 848,276
14,017
67,608
360,224
192,535		 1,594
51,323
494,000
301,359
634,384 848,276

The notes on pages 18-28 form part of these financial statements.

The financial statements are prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

The financial statements were approved by the board on 23/9/2024 and signed on its behalf by

Charles Lowe - Chair of Age UK Ealing

Company number: 04666730

16

Age UK Ealing (A Company limited by guarantee)

Cashflow Statement For the year ended 31 March 2024

Cash flows from operating activities:
Net incoming/(outgoing) resources for the year
Interest receivable
(Gains)/Losses on investments
Depreciation and impairment
Decrease/(Increase) in debtors
Increase/(Decrease) in creditors
Net cash provided by/(used in) operating activities
Cash flows from investing activities:
Dividends and interest from investments
Purchase of property, plant and equipment
Purchase of investments
Net cash provided by/(used in) investing activities
Change in cash and cash equivalents in the reporting
period
Cash and cash equivalents at the beginning of the
reporting period
Cash and cash equivalents at the end of the reporting
period		 2024
£
(213,891)
(21,351)
-
15,383
1,940
(41,568)
(259,487)
21,351
(33,668)
119,396
109,079
(150,408)
300,191
149,783		 2023
£
675,208
(5,590)
29
6,724
(42,307)
23,880
657,944
5,590
(33,900)
(512,179)
(540,489)
117,455
182,736
300,191

17

(A Company limited by guarantee)

Age UK Ealing

Notes to the financial statements For the year ended 31 March 2024

1. Accounting policies

The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year and the preceding year.

1.1. Basis of accounting

The financial statements of the charity, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) second edition', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and Companies Act 2006. The financial statements have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to the financial statements.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.

1.2. Fund accounting

Unrestricted funds are available for use at the discretion of the trustees in furtherance of the general objectives of the charity. The Tangible Fixed Asset Fund represents unrestricted funds invested in Tangible Fixed Assets. Designated funds are unrestricted funds that have been set aside by Trustees to be used for a particular purpose.

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets the criteria is charged to the fund together with a fair allocation of management and support costs.

1.3. Income Recognition

AII incoming resources are included in the statement of financial activities when the charity is entitled to the income and the amount can be guaranteed with reasonable accuracy. The following specific policies are applied to particular categories of income:

Voluntary income is received by way of grants, donations and gifts and is included in full in the statement of financial activities when receivable. Grants where entitlement is not conditional on the delivery of a specific performance the charity, are recognised when the charity becomes unconditionally entitled to the grant.

Donated services and facilities are included at the value to the charity where this can be quantified. The value of services provided by volunteers has not been included.

Gifts donated for resale are included as incoming resources within activities for generating funds when they are sold.

Income from investments is included in the year in which it is receivable.

Legacies are included when the charity is advised by the personal representative or an estate that payment will be made, or property transferred and the amount involved can be quantified.

18

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

1.4. Expenditure

Expenditure is recognised on an accrual basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered and is reported as part of the expenditure to which it relates.

Costs of generating funds comprise the costs associated with attracting voluntary income and the costs of trading for fundraising purposes.

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Support costs are those costs incurred directly in support of expenditure on the objects of the charity and include project management.

1.5. Tangible fixed assets and depreciation

Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at rates calculated to write off the cost or valuation less residual value of each asset over its expected useful life as follows:

15% per annum reducing balance basis Plant and machinery 20% per annum reducing balance basis Motor Vehicles Fixtures. fittings and 25% per annum reducing balance basis equipment

Items of' equipment are capitalised where the purchase price exceeds £1,000. Depreciation costs are allocated to activities on the basis of the use or the related assets in those activities.

1.6. Investments

Fixed asset investments are listed investments stated at market value. Realised surpluses or deficits on disposals are credited to or charged against the Statement of Financial Activities. Unrealised surpluses or deficits on revaluation are credited or charged against the Statement of Financial Activities.

Current asset investments are a portfolio of cash deposit accounts. They are stated at cost. Interest is receivable when the deposits mature.

1.7. Defined contribution pension schemes

The pension costs charged in the financial statements represent the contribution payable by the charity during the year.

1.8. Leases

Rentals payable under operating leases, where substantially all the risks and rewards of ownership remain with the lessor, are charged to the Statement of Financial Activities on a straight line basis.

1.9. Going Concern

Trustees have assessed whether the charity is a going concern including looking forward 12 months into the future. Trustees have concluded that the charity remains a going concern and have prepared the accounts on that basis.

19

Age UK Ealing (A Company limited by guarantee) Notes to the financial statements For the year ended 31 March 2024

2. Donations and legacies

2.
Donations and legacies
Donations and gift aid donations
Membership
The 29th May 1961 Charitable Trust
The National Lottery – Jubilee Big Lunch
AGE UK National
AGE UK London
Total donations
Legacies		 Unrestricted
funds
Restricted
funds
2024
Total
2023
Total
£
£
£
£
18,481
-
18,481
15,628
928
-
928
480
-
-
-
3,000
-
-
-
7,297
20,605
-
20,605
10,000
3,616
3,616
-
43,630
-
43,630
36,405
-
-
-
786,705
43,630
-
43,630
823,110

Prior year comparative

Donations and gift aid donations
Membership
The 29th May 1961 Charitable Trust
The National Lottery – Jubilee Big Lunch
AGE UK National
Total donations
Legacies		 Unrestricted
funds
Restricted
funds
2023
Total
£
£
£
15,579
49
15,628
480
-
480
3,000
-
3,000
-
7,297
7,297
10,000
-
10,000
29,059
7,346
36,405
786,705
-
786,705
815,764
7,346
823,110

20

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

3. Charitable activities

Other Grants
The Clothworkers Foundation
City Bridge Trust
Ealing Council - Befriending
Ealing Council - Information & Advice
Ealing Council – Winter Pressures funding
Ealing Council – Digital inclusion
The National Lottery- community funds
The Mercers Company
Emmanuel Hospital Fund
Age UK National – Cost of Living Response
Fund
A2 Dominion
Garfield Weston Foundation
The Henry Smith Charity
Day Centre services
Pathways		 Unrestricted
funds
£
Restricted
funds
£
2024
Total
£
2023
Total
£
7,882
-
7,882
2,169
-
15,000
15,000
-
-
24,900
24,900
53,909
-
7,837
7,837
-
-
114,348
114,348
115,188
-
4,250
4,250
12,750
-
2,473
2,473
975
-
106,270
106,270
98,095
-
33,267
33,267
20,000
-
7,722
7,722
10,625
-
23,876
23,876
4,207
-
-
-
8,000
20,000
-
20,000
-
-
60,000
60,000
30,000
58,935
-
58,935
46,350
-
-
-
9,797
86,817
399,943
486,760
412,065

Prior year comparative

Other Grants
City Bridge Trust
Ealing Council - Information & Advice
Ealing Council – Winter Pressures funding
Ealing Council – Digital inclusion
The National Lottery- community funds
The Mercers Company
Emmanuel Hospital Fund
Response Fund
A2 Dominion
The Henry Smith Charity
Day Centre services
Pathways		 Unrestricted
funds
£
Restricted
funds
£
2023
Total
£
-
2,169
2,169
-
53,909
53,909
-
115,188
115,188

-
12,750
12,750
-
975
975
-
98,095
98,095
-
20,000
20,000
-
10,625
10,625
-
4,207
4,207
-
8,000
8,000
-
30,000
30,000
46,350
-
46,350
-
9,797
9,797
46,350
365,715
412,065

21

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

4. Other trading activities

Other Trading Activities
5.
Investment Income
Bank Interest
6.
Cost of Charitable Activities
All Age UK Activities
Staff costs
Other staff & volunteer costs
Premises
Insurance
Travelling & subsistence
Professional costs
Cost of trustees' meeting
Office
Depreciation
Other costs
Catering Materials
Total		 Unrestricted
funds
£
Restricted
funds
£
288,995
324,383
11,277
7,048
61,167
5,356
15,086
4,812
1,344
36
39,773
6,983
122
-
51,969
15,853
12,642
2,741
16,451
3,204
19,412
2,104		 2024
Total
£
2023
Total
£
125,125
84,780
2024
Total
£
2023
Total
£
21,351
5,590
2024
Total
£
2023
Total
£
613,378
435,047
18,325
20,922
66,523
55,127
19,898
12,106
1,380
1,620
46,756
42,785
122
12
67,822
55,585
15,383
6,724
19,655
4,032
21,516
16,348
518,238
372,520		 890,758
650,308

22

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

Prior year comparative

All Age UK Activities
Staff costs
Other staff & volunteer costs
Premises
Insurance
Travelling & subsistence
Professional costs
Cost of trustees' meeting
Office
Depreciation
Other costs
Catering Materials
Total
7.
Staff costs		 Unrestricted
funds
£
Restricted
funds
£
2023
Total
£
173,607
261,440
435,047
8,223
12,699
20,922
30,255
24,872
55,127
10,441
1,665
12,106
1,073
547
1,620
26,901
15,884
42,785
12
-
12
12,593
42,992
55,585
879
5,845
6,724
2,944
1,088
4,032
11,913
4,435
16,348
278,841
371,467
650,308
Staff Costs
Wages and salaries
Social Security costs
Pension costs		 2024
Total
£
2023
Total
£
542,342
383,299
39,870
28,263
31,166
23,485
613,378
435,047

One employee received emoluments of more than £60,000 (2023: Nil).

No trustees have received any remuneration, benefits or expenses from the charity (2023: Nil)

The charity’s key management personnel comprise the senior management team and the Trustees. Their total remuneration for the year was £223,000 (2023: £166,565).

Number of employees

The average weekly numbers of employees during the year, calculated on the basis of full-time equivalents, was as follows:

Core/GCC
Advice and Information
Day Services
Befriending Services
Digital inclusion
Gardening Service
Marketing, Communication & Fundraising		 2024
Numbers
2023
Numbers
6
5
6
4
2
2
3
3
2
2
4
1
1
1
24
18

23

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

8. Pension Costs

The charitable company operates a defined contribution pension scheme in respect of the employees. The scheme and its assets are held by independent managers. The pension charge represents contributions due from the charitable company and was as follows:

Pension Charge 2024
£
2023
£
31,166
23,485

9. Taxation

The charity's activities fall within the exemptions afforded by the provisions of Section 478 of the Corporation Tax Act 2010. Accordingly, there is no taxation charge in these financial statements.

10. Tangible Fixed Assets

10. Tangible Fixed Assets
Cost
As at 1 April 2023
Additions
At 31 March 2024
Accumulated Depreciation
As at 1 April 2023
Charge for the year
At 31 March 2024
Net Book Value 31 March 2024
Net Book Value 31 March 2023		 Plant and
Machinery
Motor
Vehicles
Fixtures,
Fittings and
Equipment
Total
£
£
£
£
9,120
22,200
107,590
138,910
-
29,400
2,268
31,668
9,120
51,600
109,858
170,578
8,035
367
79,185
87,587
163
7,552
7,668
15,383
8,198
7,919
86,853
102,970
922
43,681
23,005
67,608
1,085
21,833
28,405
51,323

24

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

11. Fixed Asset Investments

Valuation
At 1 April 2023
Revaluation
At 31 March 2024		 2024
Total
£
2023
Total
£
1,204
1,233
-
(29)
1,204
1,204

Listed investments are shares in Barclays Plc transferred from Age Concern Acton on 31 January 2004.

Originally these were shares in Woolwich Building Society received when the company became public, therefore the historic cost is nil.

12. Debtors

Other debtors
Prepayments and accrued income		 2024
£
2023
£
56,782
58,577
14,264
14,410
71,046
72,987

13. Current asset investments

Current asset investments comprise cash deposit accounts invested via the CAF Charity Deposit Platform managed by Flagstone Investment Management. All the deposit accounts mature within 12 months of the balance sheet date.

14. Creditors: amounts falling due within one year

2024 2023
£ £
Trade creditors 15,304 10,453
Other taxes and social security 16,610 8,662
Accruals 16,125 28,159
Deferred income - 42,334
48,039 89,608
Deferred income
2024 2023
£ £
Balance at 1 April 2023 42,334 31,916
Amount released to incoming resources (42,334) (31,916)
Amount deferred in the year - 42,334
Balance at 31 March 2024 - 42,334

25

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

15. Financial Commitments

15. Financial Commitments
Land & Buildings
Expiry date:
In less than one year
In 2-5 years		 2024
£
2023
£
30,587
20,833
122,350
-
152,937
20,833

16. Related Party Transactions

There were no related party transactions during the year (2023 none).

17. Analysis of net assets between funds

Tangible Fixed Assets
Fixed Investments
Current assets
Current liabilities		 Restricted
Funds
Tangible Fixed
Assets
Unrestricted
Designated
Funds
Unrestricted
General
Funds
Total
Funds
2024
£
£
£
£
£
-
67,608
-
-
67,608
-
-
-
1,204
1,204
14,017
-
360,224
239,370
613,611
-
-
-
(48,039)
(48,039)
14,017
67,608
360,224
192,535
634,384

18. Unrestricted funds

Tangible fixed assets fund
Designated funds
Greenford Community Centre
Greenford Community Centre -
Dilapidations Work
Digital Inclusion Project
Gardening Service
Unrestricted funds		 At 1 April
2023
Incoming
resources
Outgoing
resources
Transfers
At 31 March
2024
£
£
£
£
£
51,323
31,668
(15,383)
-
67,608
84,500
-
-
(3,150)
81,350
9,500
-
-
3,150
12,650
200,000
2,750
(58,742)
-
144,008
200,000
20,955
(84,339)
(14,400)
122,216
494,000
23,705 (143,081)
(14,400)
360,224
301,359
221,550 (359,774)
29,400
192,535
846,682
276,923 (518,238)
15,000
620,367

26

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

Designated funds

The Greenford Community Centre funds are amounts set aside to cover expected redecoration and similar costs.

The new designated funds have been funded from the legacy income received in the year and are the expected costs of establishing the Digital Inclusion Project and the Gardening Service in the next 2 years by which time it is forecast that they will generate sufficient income to become sustainable.

19. Restricted funds

19.
Restricted funds
City Bridge Trust
Ealing Council - Befriending
Ealing Council - Information & Advice
Ealing Council – Winter Pressures
Ealing Council – Digital inclusion
The National Lottery- community funds
The Mercers Company
Emmanuel Hospital Fund
Age UK National – Cost of Living
The Henry Smith Charity
The Clothworkers Foundation
Other Grants and donations		 At 1 April
2023
Incoming
resources
Outgoing
resources
Transfers
At 31 March
2024
£
£
£
£
£
-
24,900
(24,900)
-
-
-
7,837
(7,837)
-
-
-
114,348 (114,348)
-
-
-
4,250
(4,250)
-
-
975
2,473
(3,448)
-
-
-
106,270
(98,092)
-
8,178
-
33,267
(27,428)
-
5,839
-
7,722
(7,722)
-
-
-
23,876
(23,876)
-
-
-
60,000
(60,000)
-
-
-
15,000
-
(15,000)
-
619
-
(619)
-
-
1,594
399,943 (372,520)
(15,000)
14,017

27

Age UK Ealing (A Company limited by guarantee)

Notes to the financial statements For the year ended 31 March 2024

20. Comparative Statement of Financial Activity for the year ended 31 March 2023



Income from:
Donations and legacies
Charitable activities
Other trading activities
Investment Income
Total income
Expenditure on
Charitable activities
Total expenditure
Gains/ (losses) on investments
NET INCOME/(EXPENDITURE)
Gross transfers between funds
NET MOVEMENT IN FUNDS
Reconciliation of Funds:
Total Funds brought forward
Total funds carried forward		 Unrestricted
funds
£
Restricted
funds
£
2023
Total
£
815,764
7,346
823,110
46,350
365,715
412,065
84,780
-
84,780
5,590
-
5,590
952,484
373,061
1,325,545
278,841
371,467
650,308
278,841
371,467
650,308
(29)
-
(29)
673,614
1,594
675,208
-
-
-
673,614
1,594
675,208
173,068
-
173,068
846,682
1,594
848,276

28