ONEf NATIONAL DEBTLINE BUSINESS DEBTLINE ADVICIE TEMEJNTS umber 1099506 Company rtumJQr 4741583 IEngl3fd & Chair's foreword It vs a prmlege to wesent our 2024Annual Report-a year in whith the MoneyAthe Trust helpe(I more peoplethan ever befo￿. arbd the Asthe impact ofcost of IDnng preS￿re$ continued to bear (town on hou5etrKAd budgets, NatK)nal Debdine and Business Debbine helped MO￿ peO￿e In 2024 than Èvor beforewith 2n.900 IntÈrattths by phone and wÈbchèi-an increase of36 We thweLI a ￿￿eSt CWaDng swpkn5 whi* c￿nuing t01rN￿ in ourtransforma programrne- ensuring thatwe remain sustainab￿. adaptable. an(J fc*u*d on im With 8 million people in need of debt ce. knowthere is so much more need to do. I look f0ry44rd to working wilh thjr many partners to significanty grow our reach and lrnpbct asthe Money Advre Trust enters %*hai 11 be a new era f(K ourch81i￿S contributson 10tac￿lng debt inthe UK. This imptxtsnt invethent tomes ai a bme %¥hen we have renewed our missKJn and ernbarked on a new 5traiegy io lrar￿forrn our semces. broaden OUT reach. and ¢0 more to eventfinanoal drfficuty in the yeats ahead. We lounched our new digitsl acfvre plarform. My Money &ep5, which is tyaying an impowt role as part of our ￿￿￿￿e(l. rTwth-channel 8dMce semces. Yw Can ￿ad mfxe from our ChiÈfExecuiNe. Steve Vaid. on thÈ nexi page. And our Building Up Bu>nÈss pikni developed In partnershjp Awva. to leverage the expertlse of Business Deblline 8£knsers to help peoplewho are setung ouion those cmo81 fir5tstÈps In up a business. The Board ofTru*ee5W(MJld like io ￿terate our thanks io our partners and funders for Iheir conunued 5UPPOrt forthe lkneyAthce Trust's lrf&changing work. Christine Farni5h CBE c￿1r of Twusiees. MoneyAdvi¢e TfU81 From a financial perspeclve. 2024 was a of responsitye growth. And l %MII to that ry gratit￿le to my fdkm Btsard members lortheir commiiment to Suppo￿n9 our talented team ofcolleagLES across tre chjrityto dehver Ihe5e resulls. Ayear like no other AftÈrjo¥fiirvJthi5 remarkable tharity in earty 2024.1 wa5 5trLKk bythe Debt Advice Provlder of the Year to grnwn9 ourlmpattfwthe peopbe VIÈ h*. 2024 CreditAw8rds Tryether vle hèv& r&focuse(J our mission - to help weventfinan¢kg1 ¢Jifficutyand move problem debtfrom pewe's INes- and sei to work on creating a new strategy for the yÈ8is ahÈ8d. Oui increased capacrty at National Debtline and Business Debljine enabled us to help more people ihari ever before. Ihanks io Ihe successful dÈlNery of two maJor debt athce coniracrs for Ihe Money and Pension5 SeMte- and we introduced ￿￿n￿ltant innovations wlh My Money steps and Building Up Business. Our new strategywll see us transfomi tyjr Naiional Debtline and Business Deblline service5. Vrith new technthogy. irnproved customeriourneys and deeper partnersh*s enhancing our core a¢wce oftering. Best Vulnerable Customer Support Inltlotlve I W￿1￿ like io tske thi% 0ppOrDJr￿tyto Say lh￿k io every organIsaD￿ an inllividual who 5UPPOrte¢ wrwork In 2024- and all of Ihe tsiented Colleagues 8noss the charity %*fio drew0￿ing so hard to change people's INes. every day. 2024 Coiietborts & VulnÈrabiltyAwards We ￿￿11 b￿adert the reach of our work. to Improve access to lifete¢ne55 anu Ihe a￿ance[￿ent of putAIc Èdutatson In ali mattets rdabrKJ to Ihe managerneniofperstyial fMan￿S. Mission We also piowde a paid-for consultancy and tr8ining semce forthe commercial sector which improves the experience of their CU5torners prowdes an Intome stream lo supportthe del￿ery of our own service5. The Money A¢wce Twst seeks io help preventfinancial difficully remove problem deblfrom people's INes. The Board has ¢JevdoFe(J 5trotegic plan5 to ensure thatthÈ Trust pr(Mdes public berefii and achieves its aims as Ser oth in rt5 goveming ¢JocumenL The Boar￿ confimis thai it has cOm￿led with the duty in sethon 17 of the Charitses Act 20ll io ha¥e LIL* regard to publK benefrt In deierminiry ft5 aC￿eS. Trustees, Annual Report Strategic Report Achievements and Performantè 271,900 156,100 e 1nteracty£K￿ peo Naiwywl Debu1￿ Bushiess Oebuine in 2024 NATIONAL DEBTLINE IxJrd¥Jtsi ththricetrKA +50 47,600 6 mllllon minutes BUSINESS DEBTLINE ofert1v￿è acro Nèbonal DÈbUine arbd Busr DeblinÈ m 2024 | +64 18 mllllon As 8 re5un ofour athKe... Ourtralning irffluerKirN wwk included... 91n10 80% Sin4 14W 30,290 2.540 clients report Ihelr deats reduce or clients sty Ihey a￿ more confident fflanaging th￿r money report a pos￿ training places prowded io de ¢hnsÈrs in 750 gon1￿￿0[ trèining places proM¢e¢ to staff in 50 crediior Organtsa￿ns Items of media coverage, raising awareness of issues affecting people in debt ernotK>nal c mertal hea Trustees, Annual Report NATIONAL OE8TLINE deal with roblem debt In 2024. we tontinued to seethe impaet the hEqh eost of lknng has had on people5 fin•n YourseNce hos oossiblyjustsavedmy lile I bws in G ¥ErydistresseclstGte. Jodle. frrurooknser. obsoffutety ufflozing. SFE wYJsn'tJudgernentol. She helpedme feolly I tI￿nk￿bo￿tmys1[tsut￿ ondcr8ute uplan. Ifee150 ffluch cleorei ond so much more In conirolond loffi so groteftjl" Household budgets continue to ￿ strÈtcned. often to Ore8￿n9 point M(*e than In fwe N8tional OebJine clients143%1 have a negati¥e meaning their income does not cover their essentkil costs. even after recennng athce fr￿ u> This is reneued In the types of debt we're helping peqye Trmlh. wth enoryy. cowKiltax and water arrea¥sfealuring In the top 5 deb15 our clients had. ak)ngsidÈ tredrt cards and overdrats. In this context. our service is as vital a5 ever. In 2024. National Debdine helped 118300 people over the ￿One and wa our online ¢Jebl advice tool lup 64% on 2024 We al50 helpÈd 32.200 people wa webchat and rÈcÈNed 2.18 milli¢)n Irisits 10 our National Debiline athice website. he serwce %•rTs kffyowleclgeoble. professK)nal. courteou5 Gnd considèrote. Atytssue k4fJS futyKe501kYd one RernO￿￿9 probieffl debt Improviny peopbè¥ INes F*eventing lurther dilficulty 91% 78Yo of tliÈnts saw debts reduce or stabilise fo11owng our athce saw a posiwe irnpxl on Uyr ovwall wellbeing from ￿rathce f&el more In control of finance5 follwrvJ our admce 78V. 80Vo r&ported Iheii debl protAern W85 COm￿et￿y. mostty (x party resolved rep(Kted a tX)SitNÈ impacton ih*r emotsonal or mentsi Say they are now less Iikelyto be 52Y• 58Vo NATIOhAL reported a positive Impact relaDon5hip5Wth famity aNJ friends Came to an arraNJement %*ilh Ih*r creditors as a resurt of our thce. ofwhom 3 In 4were ab￿ 10 keep up wth all of Iheir payments uSÈdttTstrKebet%*enJan 2023an0Sep 2024. rus,tees' Annual Report Dèbtlino But octuolly. to NolionGI es&orc-, 'rfe-N.rfjc-k..i9 Debr iJSkinJl RelielOrLfer. duughter ond ore sgfe ond clry noLV the shore cun wilh breorhe ¥'J Trustees, Annual Report atlomi In October 2024 we launched My Monty Steps, NaiioTral Debuine's new digitsi advlce plattomi. My Money Steps prowdes an improved onlinÈ experience for people who p￿fer tt> ÈrvJagÈ wth debt aLlwce online- allowing u5er5to TyogrÈss through the debt adwce process at their own pace, create a budget and access ath4ce In cle8r. easy-tTrunderstand Steps. More than 7.000 pÈop1e accessed adwce frorn My Money Steps In its first 51x months. with 2 in 3 surveyeLI users reporung positive impatt on their wellbeing as a resu of accessing acfvice w8 the t(K)l. Money Steps Is Playi￿ 4n important role as part of our bleftded. mult￿¢￿￿nn servitÈ- th8nks to è key (Jesign principle thai ensures In-depth 5UPPOrt Is always èvèilable by ph(￿e to help those users who need the support ofan acfviser to COM￿ete their dwcejwrney nce Ihod cofflpleted rnybudge¢ the online ioolgove me plentyol suggestions... but thè follow-up pknÈ cott helped to bvhiltle down the optiorJs.- v+ww.natlonaldebvine￿wffiy4nQnQY-#ops Trustees, Annual Report BUSINESS DEBTLINE ine5ses sur¥ive and thri¥e tt has been a drfficult lewYea￿￿SmaII business hitfitst tythe Im$￿ ￿the pandemic. followed by a period ofhith C+)5tsfglt in boththey txw*ssand perwal ryn ofbusiness IhobP ekprC0￿ otross ttn￿è wljo wos more helpful. more Orticu￿le ond more kn•blettl)un Ihe Business Debuine ¢KknwJ fm tsbsolirtelyo¥ernvhelmedtsncl J opryeclotThp ON￿￿001￿Ce. ￿tr￿erfUl. I ¢ ck)nt5rytI￿¢ lo fflonyoryfjnis(knOrts these Thonkyouso mtsch." Small buslnesses play a critical rolÈ in Ihe UK econory. But ¢(K> matry3re cutrenty bwng held back byfinanoal difficutties. wth our iesearch revealing that a third ofsem*m￿I￿ people P3%1 in the UK 4re regu14rty loyng sleep viorrying abolrt morw.. In Ihts contexL we're prthjd to olter the onty1YÈdica￿d. free dÈbtathice SÈMce for small business owriers and sert.employed people. Al B￿ne$S Debtline in 2024. we helped 37MOO sm811 business ownots over the phone lup 32% fr(Mn 20231 and 1S4(Ki frywebchaL wrth more than 667.OOOwebsitevi5its. "Isturtedmèplyofte coll feeling rhe weight0ft1￿ b*r)rtd on myshOulde￿ I novlleel thor I con nowgute myluwre. ffly ifflfftedKyie future. medium ondlong tenn luture oncllleel greotyrelieved." DealiNJ v45th buslness and pevsonal dd>t ImpThmg finJnti•l tonf#lÈ 90Y. 5P/• of clients sawthdi debts reduce stabili5e followng our said they W beccThe better at iKKlgetirvJ a5 ¥ resurt ofour of bu51ness obM)ers who sought advice aboui business viability 541d our 8dwcÈ help&d them continue to tyade 78Yo saw a posifve impart on their overall wellbeiThJ from tyjr aoknce feel more In ofth*r finance5 680 fÈ&l mole confldeni about the future of kneir business . Dc*Uiieckentsw*o ltsedtheSeNKebet￿Trjan 2023 Sep 2024. Back totwressf¥ure5framS￿l￿of32S￿￿MS￿knUse￿ttEstlVtÈ m 2024 04. Call.. OW01976026 Eny*plD 5Efy4B5WEI5411￿￿FD￿1IIraFB rus.t.ees' Annual R.eport -Belore 8LJ51ne55 Deblline Lauru's. fore Bu5Jnp55 Debtling gtsr Involvpcl helple55. 8ut they me inlormution neede empowefed to know whor within control io wus oned new ￿Search. workirKJ %Mth Ihe UnNetsty of Bnstol. to help inform approaches to tKBirE55 finance skills sup￿acrOSS governmenL treditors antl the ￿er small business sector. owÈvÈr. Ihis isn't jusiai)out %that othe can do. A5 Part of the programtne. we hève devdoped a free. onlire leaming platrorm fof small tsJynesses- specilcalty targelled at those %*fio feel uTh3er-seNed by extstsng SUPPOrt 2 in S B￿ne$S Debt4ne clients do riotleel cOn￿ent na¥igatw their trojsness finances The Building Up BLtsiness kyogramrre offer5 bite512È Mdeos on key ÈiÈTnents of business finances. InclL*Jing thxes. SN￿se5. cash-fltsw ènd understanding finance agreements. Among small business ovmw5 o were not confKlent managing their finanees. 18% Imd delayed growth or investment opportunities arLd one in fve 12T*I had ino debt We %*ill be piloiiry the leamiry ihrougho 2025. evaluating its impattand leaming from feedbackfr(Jrn small busines5 owners. Visit tx11￿1￿*Y￿b￿5Ines￿0rg to find out tnore. and In iouch rfyou'(J like to chat aLKKrt howto s1gnrx￿small txjsinesses you work %4nh to Ihe ￿aMI￿. Trustees, Annual Report Measurfn 8ndl rO￿n We Str￿ to contin1￿lty rofine and inyo¥e owser¥ic•s sothattr offerthe best PDS5ible helpto peO￿e infir￿nch￿l d¥Ific￿. Net Promoterkore In 2024.we Intyodu¢¢wIer￿Q&Wth us. txrtakn 10 benchmark against Olher Organi￿On$ ané senrices. BUSINESS OEBTLINE +64 In 2024. our National Deblline service haLI an NPS of +50. while Business Debtline achieved an NPS of +64. refi*bng high levd of satssfadion our clients havewth thjr debt thte semces. We use a regular cycle of NPS rewrting and anatysis of verbatim and otherfeedbackto: forward. VAII conunue to rewrt our NPS and h￿we are ￿n9 this to su ctyitsnuoLS Improverneni ai boih NaDona1 Deb￿1rne and Business Debu1￿. auoss all of our adwce channels. understand rn0￿ about our clients. experiences with u* consider ¥thÈre we c8n further improve our seMCe'. examine any vanations 5ati5facb across differeni groups or Circumsta￿e> i¢entifying learning and ernbedding thi5 In￿ wwce ￿e￿gn. Trustees, Annual Report Workin with ereditotsto su Vlb1nerab￿ cu c(xLECTI￿S VuLNERA￿lITy AWARD5201 In sddit￿Tr to our wovk ddfftringfronline ser¥ryce4 we playa keyrole in hElping uedbtry or9anisations to ifflPTOVgthgir sypwiforcu5tt)mers in ¥ulneratye orcumStar￿. WINNER In 2024. Ihis Included a significani focus on helpiw FCA-￿gU1atÈd fims to embed the Consumer Duty. as well 85 worknng with firm5 across differern seaor5 ro embe(I vulner¥l)ilty regulatory requirements anO be51 pracDce. MOIIF.Y In 2024. we provided 30,290 training places Vuk)wablMyknJwry to staff in 50 ereditor organisation5 Vulnwabilty Matters podcast In total. since we began this work In 2011. we've prowdÈd rn0￿ than 70.000 training pleces to staff In 490 firrns. io help thern improve 5UPPOrt an(J OLrtcome5 forth*r customets. In 2024 we ran ￿ 12th cohort of our llagship training. Ihe vUlnera￿1￿Y Acauettry In partnership wlh UK Fina￿. (her 200 peop￿ have nthv coM￿eted Ihe Academy, which has been awarLled Oty& (￿11(15 Assured siaius. Weve further strengthened tyjr alumni net1￿￿ oftering graduates ong(Nng profe55ion81 devdopmentthrough exdusNe inyghts. ewents. an¢J a commuThty of vulnerabiityexperts. In 2024. we continueu to delve into a vanety of vulnerability-related issues through our Vulnerability Mallers POLlcast. providing an invaluable free resource to professionals across Ihe settor. The ptspularity of Ine podcasi soared. recewing 14.398 lisiens anLI covenng Topi￿ ranging from at¢Èssible numbÈts. using ￿ 10 cre8ie easy read Llocuments. 5UPPOrting terminally Ill customets and imkyoving semces for dlDeaf CU5twet5. In 2024, our work was recogntsed. slilh Ihe Money Advice Trusi winning the Excellence in Training 8v4ard ai the Credit Strategy Collections and Vulnerabilty Awards 2024. TtroJ]st@ s, AntfttL4Q]ll [2 port COiLÈ¢TK)NS. VVLNERAWLITY AWAkDSyDi4 Building on the success of our fla9ship Vulnerabilty Academy. in 2024 we Iso d•vÈloped and delivered a dedicated Regulators Vulnerabilty Acadeffly, in partnershipwith the UK Regulators Nelwtyk NJKRN 5uFpwiknithytwe WINNER 16 PdrtlClP4nts from eight rÈgulatots t(x)k part covering the FCA. Ofcom. ofgem. OtwaL The Pensions Regulator Regulaior of Social Housing. W and Ulilty Regulator Nl. Followng compleiion ofthe Academy. 99% of parbopants rated trEir ￿th￿ledge as Very good or excdlent. We were delighted Ihèt the $￿te$S ofthe ogramme was ￿togniSed extemally. %sinniw 8est Vulnerable Cusiow Supry>rt Initiètve at 2024 Credit Strate CollecDon5 an Vulnerablty Awarts. The AcadeTny addressed a wde range of prattital and common ch8llÈnges that staffworking in r￿￿1￿t0ry bodies face on con5Utner vulnerabilty. wth an empha5ts on Strategy Llevelopfflen( measurobÈ p&icv obiethves. and pradcal approach￿ based on Consumer. fitm, and research thridence. Taking place acros5 12 workshop sessions. the Academy examines thÈ'role and reach. of the regulator on cOnsumerv￿￿er0bl1lty. before tackling the rarye of corsumer needs that exisi. how firms can understand and adaptto those needs and de%gn indusNe approaches. soMcÈs and Commthit8ti￿. Trustees, Annual Report WISER ADVISER Trairtim th ice sector Wiserathis•r prowd05 freetraining and resourcestothe fretrttrdiert athite 8ector In England andwa￿. We ￿soC0rrtin￿eIOwtyk in parknership wr AthceNI in Ireland. pm￿]1b￿￿￿Gd￿nts Wlh b￿l￿r$stOn6￿q to th&TSthIK)n tood￿se there ondlhen. G¥50hudo b%v5 0 wctm offjnon(yolonol In 2024, we prtrMde(t 14540 training *cgsto 1510 atr*i5ws In 750 free-itrdwt agencies acr05S the UK We prowde free face-ttrface and onlirÈ training for adwseTS. all debt a(knce aTÈ8S. Courses content are ¢eveloped ty our team of learning and subject matter experts using Insighl frw 8¢hnsers aboul their Iraining needs By prowdirKJ advlsers With the knowledge they need. and helping theffl to apptylhi5 tothLyr Wofk. we help ensure a5 m8ny people as possi￿e can access highquality. expert a4￿ce and help improve overall Othtomes forpeopÈ In debt nxxtre 0fexw￿nCed0￿dfteWc0Ne0gUes. l¢%rso gkXl1d￿ ts c(YlM5e ￿ ordeTto e0S￿o￿￿￿10rCfveNty undffFj￿￿eIf The Up5killing money ad IMpro￿N9 tliprtoulto Spreading kn￿￿elIge and expertise 950/0 rated our training good or eycellent pi 98% • lll 96Yo felt better at peO￿e their ¢Jebt kyoblems wÈrÈ enabled to share krthledge wrth c(Aleagues 99Y. Said our training irnpYoveLI Ihwr kn1￿￿edge $8ILI Ihar OLrtccThes for 98Y• pplied the training In ther role Trustees, Annual Report fluencin in finanoal drfficu As well as pro￿dIng help (lirectyto people in debi￿7￿￿k10 ¥ecure POSitNe change at a policy level. This yearwe made progress ￿ a number of our influertlw as well as securing a major campa9n for our Heipto ReptycampaKJn. Help to Repay Stop The Knock | Broken Budgets Securfng help for people In energy debt Shapin9 undetstsnding of probth debt High energy piice5 have h8d 8 significant Impad on low-income households and energy olebl 15 al a record h1gh. We led campaign for 3 Help tts Repay scheme. 5UPPOrted by 13 other organisabons. io offer households help to rettuce treir energy (tebt through repaymeni Inaiching and debt relief. In 2024. we publi5heLI Ihe laiesi round of our Stop iho Knock rèseaith. Inlo Ir)tal 8￿h0nDe5. coiÈaion kYaaice5 anLI bailiff use. Using Ihts data. we Set out tsilored recomrnendaiions for each local authortyon how to improve their collethon FKactices. as well as maknng reC￿meTh￿8[10nS to centyal govwnmenL WI￿ the Geneial ElÈdion iaknng place in July. we engaged candidaies and nww-elecied MP5 to share the key actsons nÈÈdÈd to help prevent financial difficulty and remove problem debt from ppoplÈ's lives We also I￿nched our nev4 MP Constituency Hub, prow(Iing resources for MPS. offices I help them sUPPOrt con5ts1uents In financial drfficulty. We were pleased that. as a resvll of our campoigning, Ofgem anriounced plan5 10 Introduce such 8 schem& In 2025. This Could provide wtal SUPFX)rtto people trappe In energy debt We ère now working Smlh Ofgem. energy suppliers and Othe￿ to make the scheme a reobrty. We conDnue(I to wotk %Mlh Ihe Enforceynent Conduct 8oard (EQ. I￿luding sharing irisight from our fronuine semces and feedi Into the development ofnew standards for enforcement agents an¢J firrTIS. a5 well as a nÈwcomplaints pr[￿5. We Contin￿ to make ihe case to the Min￿try of Ju5uce for siatutw unuwpnning of the ECB. WI￿ more people Struggling with the c05t of essentials. we published our Broken Budgets reporL sharing tEw anatysis of Ihe issue5 facing the people we help. During ihe year we a150 responsed 10 24 PDlicy con5uttation5 from Ofgem. ofwaL the FCA and government departments. Trustees, Annual Report Future Plans though the cOst￿l-ll￿Nj cttsis beg todisappeor froffl in 2024 the challenges for many houser￿)IdS endurÈYMth sustsined hlgh Inter￿ rates and a permanent in¢rease in costs 4ddin9 to financial pre55ures. Inlemaiional trade Lncertainty may also irnpact on the afforclability of eVerydaY￿dS for people. A11 ofthis means thÈwotkwÈ c8rry QLrt on Ihe frow line of debl a¢M=e ¥MII be jLSt a5 Important in 2025 and we Ml need ￿ grv and ad8Pt our serwces to meet nÈÈd. Led by our newchief Executwe we are developing future-focused plarts for adwce tran5fomiation. broadeniry ow reach. doing fflofe on prevention. %vhilst also delwering again* ourongtsng commthents as sei out In our contracts I￿￿th MèPS, commitmentsio Otherfunllers. Our ktyserMtÈ ttys fr￿2025a[e as fdl Atthe same tsme. we Mll seek to contsnuou5ty iry>rove Ihe dientjourney by exploiling technology. Improwry ours5Stems. and making better use of data 8nd Insight to e¢isure Ihai people who need our Servic￿ are aware oflw we can help. Prwde quatydebt atknce to 139.804 dients èt National DeMine ty ddwenng 5UPkWYI IhroLwJhlhe ieleph(wE hatand Money &eps digital 5upr(rt Icol. rwotk to influÈnte wlicyand practice wlll coniinue 10 be importani. and we wll look to secure change on key issues, including ergydebL bailrff regulation. and Insolvency refNm. while abo developing plans for future influenting campaigns focused on better preventing financial diffrullyfrom occurri 0￿e high qualtydet*a(hfite to 37.423 chwts ￿ BLtyness Detyuine byddNeritKJ yJpport fvough ihe tdeptroie helF4ine arKI ￿tKhal Irainiry tolhe debt ce seLlor- wa 12.OOQtrainiry placesto None of Ihi5 work B p0551LAe without our people, antl In 2024we recrurted anL1 tianed new 8dviser5. and Ihose SUPPOrt thern, io maintsin and grow 5wvices. We will ensure th3t all our people are fully supported %*ith a focu5 on wellbeing. improving way5 olworking. and Continui￿ 10 ￿￿1￿ equity. d￿er$ty. and Inclus￿0￿. Trustees, Annual Report DuNng 2024 ourtwl Income IrKreasedto£217rn P023.fX.kn)4p operétionèi expenoituie Df£XSi>P023- E18>ni. iekknng sur￿￿$ of£a2nL De5wnated eNpw¢wretoi8lW £lm r2923.£Q3 We tothèk1kp￿IUr￿n8tstw￿u￿OIftgIffl 2024.. HMRC Income from acmE%. n4metyTr¥1n￿9$ Co￿￿rLy[[$fj 4rrfJ wl5erathl$erW￿. Inueased from £093m In 2023ton*Tr In 2024 continued to ￿￿ke￿rtralnl￿￿ offÈi meetthEthawryT*dS 019anisè￿0ns and inciÈèSèdftXuS on Aneiabie Cuthmei widants. . thtywatÈr H58C UK JP Moroanchase M￿eY￿￿ Pen510ll5 SeN*e We SeenaC￿tinueOtr￿ In reduced It￿Orn￿(roM CO￿￿tc￿[￿rEIÈrr* debt cptrons, Such ès Inary￿u•l ￿Urtary￿aMg￿efitsYVA*tyaebt . OVO EnÈt *a F4￿￿¢* Lld UK F4c (Wr*iwal costs Increp5ed byff*i3023-36%L IrKye85ed workTwtwTT￿0eSdE￿)ted1wrt trJtsb￿￿thèrh￿mJI four Bwo I￿al￿aSSu￿6￿ce Gtyomancewd reKvD and Rebeccawdwelthity kl¥th2025) PeO￿e 20 Trustees, Annual Report tystBnthrd Th￿T￿a¢h*o re4ccredrnelWtowe klaLfrK in 2024 a brAh Funai chètyeSin the Continuedcon5truawe engagemeni E￿￿&￿11+￿ eAtemai lurthg %￿h ex¢ting funaers and exrlorgt >id5cape mwyimPaLt Of&￿d￿ana1 funding opportuTrrtie5tD owthltyto SUPPDrt low-teml Oaivery. tr*oOwnèrteolthEorgan￿￿lxjn atby Jra¢hyseTS. Thestsndar4 hèsafocusonc¢thn￿￿ threeYe￿￿.lndWevfflII be Su*e¢ttOWull r￿*1$10 de¥eknped ourgovemanc@at￿ Oebllne affld Bugness0ebtl￿e$er41Ces Ri¥k mynvyment Strwtried4eF￿ery¢e￿¥¢1tyanO c105e relabonshipswth ryprnttssuwort effèttNe ImFlemwthtiOn. Th￿E0￿r￿ EthoN¥ledwSrtsrw￿y￿ltyln reWwt0rskmww￿ need loèsse￿the ￿E40rstraIty. The￿￿ monitOlSli>kthrowh fvèMknrrt".¥fftliCn Èsiara&*es rolesand reyn￿t￿Irt1￿ ￿￿￿$￿embe￿ rer￿￿.￿fw￿Sx)7d matbryemertthrou9h(Krtlhe The ￿l￿(￿S￿a￿typeSrfrGk1 ieqLMies careful TÈStsJite puènning oannethlp reièNedquatsrfy h attdition.WEproducean a￿￿p￿*￿iEhsets￿rta ograrrmeofaudrtstobeconducted J>ng ￿lt*Mal iÈ%)uTcÈ5ErtNY Intem4 aud110￿. Th￿ audoolenfocL¢esw kerfw*vftérte è¢asinuoeTto¥& Cixrt￿￿ed Investment ID peop ce553rythllSan $￿e￿$. a focus on sta taPatyaCiDSSthe engaoemenL InJu$Ne plgnning.an Orw$èts)nto deei fftrnal communicbtyo str*egiC pfoftrs R￿kcOMMAE@e￿thg Board affld re￿￿911 Inrwn thispertsjv*￿ pnmantyr¢thsed edherencetoregulatsry requiiemeftts. Progiessea Our strategicframewoik I¢cused on imoTwn9. trpnsfDrmin9, br06dening. and provenbng toguide aeiryeryana Inform Jeci5ion-making ol sv*egyiS ￿$￿Tr￿ lÉttwl(W (w)iethr￿ Appofft*dJ senior leadertD tweT5ee technologyandtsan51orrnation yffvtytanitoenharce a pha5Ed Inve5tmEni pl&nto5Up￿fLjbxed Trustees, Annual Report The MoneYAtt￿@ Tw5twShÈStoei15welhati4*dO In orynlSatoith*inwoTresarry olmo¢ern4tyvery we cunrnrttedto en5unrbg ourwDthng pracUce5andth05e olwr paws the Impèdourbusinessèctrvrtiestohdp n￿￿$￿ill the We The TrLS18owd ha5 D￿￿ra1 acc￿￿k￿lrtYIorth• remuneiabtrn of *thfor ￿ The Twsib purkw)se.vdue& èthwementS-è5 Y*ll ès and ￿et condrtI￿l51nflw￿e hu4vn5 re￿nera￿ ￿nch 5thry. The Pthrd(*Wtorts PècweCommrtÉesr*thc relavon ntXTm[￿￿ IwnUnETation.s￿CeS$￿)n ar￿ iecwiiment. TheCofflmittee¥ Enbiranmthitsl PolKy TtySteeSè￿ lesp￿*tyefOr$ettM9 forthe Trusts Chief Peop* Cwmnto@fDrwoMngthem foF othei ￿enb￿n&0fthe s¢Yrt%team. Exh yr4llslaff Wbapate In an app(aI5al DltheirpÈrfOtmanc￿. In the ¢aseofO* cr*t Ey¢Cutyve, is unoertaken tythechairofthe808rd.we th) ￿￿p0￿&￿p@rfUfrna￿CP￿￿Ia1￿d ptyol b￿￿$￿5 arf WOCE55e5WE have Ih rHateto reduce DUI kn2024 Posivve piènet ￿0￿u¢ed Ovl cerbw r(ototini ierot ca￿￿f(￿rin1￿t¢￿>llll em15510lls ar8èasedOn èn as5855mWrtofDiett Erni%W15{c(Mnp￿rf buildinos. ven￿￿$.070 [Kilitie4. Inthrect &￿tchased Ltt4tssIot bv51ness usel and Upstre8rnJlclMbe5 leg. comfflutrylwdooww Ém155loffls leg the￿U￿￿Ofenyl￿QS.(knF POIItywa5 updated tts rèflÉctchanoesto ca￿￿1￿￿rt baSdir* re5uMing fvtsrn Improvements n Cvrdèts tsptuiè cr￿st0¢¥￿ rneasuiemeni Metho￿¢￿}1eS Our baseline c¥t¢neffASsh￿Str?O24we 637.5tCo2e or 2.&Co2e peFefflutye. Vlewbk5hthe wmberof5Taff Wduwer£60.000 withNI annual rewxtandacLwi15 WeatsoWt￿tsD theCtr￿Exe¢Ut￿e$ ssaryand loiw amtyjni TheTrLJSt toensul￿g iernLff*rèMn prinCI￿e5)re open Jnd tWSPaiÈrfala InècCOtJè￿e￿h Ihe 5￿te￿nic[RecOMrne￿OeO Prjttice (50RPJ *aimtocfftr a rernurhwa￿n pockwp that4ttr&cts and relbin5 4rr4rwwqualified tolead. manage. supwrtand d￿rverthe TTuSfs we a LMwWaF ErnpknvÈr￿￿ requirè wrrtDntractOrsto be RelJ¢edpJrttes¥nd r4••orohips with ¢Jtherory￿￿W4 TheiewerÈ rto reiaied reworship mattersfor artyconflicts ofKrtere5L Tth5 Irdlths our￿￿k￿re[8￿￿1Ps*Tth Cibien5 Advitèan¢J Rethink uMerthe Maps cL¥ltraC& ¥vJ&eptharw. fundm￿nI poky We do not engage infuffldre¢in9 TTOM membwsclthe use 8x*rnal professional fUndra￿er5 The Trvg ob5ew Corn￿lesWIth ihe rel￿￿t￿￿￿￿nQ i￿g￿a￿on5 CD￿1 ts a Funora151ng Regulatot értd Supptsts pr￿￿￿0[￿10h stsrthid5 ￿ fu*lrdWW. Dulingtne yeèrthere%vas no norfofflWian¢ewth mese regu￿￿(￿¢ &￿C¢￿e5 and iheTruSt recepod no comty4inls rwbng w it5fvndrwgng p[￿1￿ The he5 alsoa9reed a 5etofFund￿￿rng Pnn(1￿es ye4r5and g￿rn whatwewll afKJwll noT tk)inrèl&(In ltsdC¥i*onsn*iothe TTuSi8ndth*tundÈrS can ano wr￿40. These we fyi ¢wr*ty¥te. 12 Trustees, Annual Report Equalty. dN*sity. and Ir￿Ul* Equglty. Dlversity, and lffldusion FDrydte Inwrtanttotre TrusLWeèim tob an inclu5weand sUppothe￿gjn¢Jtyon.theIeaII tyJiCJleaguest* safe. welcome. and ablé toachi@¥e th&4rfull poterrial.WewJnttoer6yrewe ielleci the people¥¥ho use Cvr Nabtsw DebuinÈano DebVinE5erv￿￿lry being c105eiio ih>r lrfeand Cufuiaiexpewiences PA)oensuiÈtrère no barri#rS tothem a￿ssIng￿rserte$. Simikity.v* wèrtto gJF¥porttr*wdtr•fv¢e Sottorthiough W15erathser.andlhe ciedrtorcomrnunitythrw ￿rTra￿ty￿d In 2024*". hap{￿￿$at￿yk.h￿Staff leitrwv￿e mafflopiry their YMtsJèQ.*J ftywdlthtyfdièpoieoaied, recowised.8n0 115tenedto The affif￿h￿ngthe la* stthsuww￿to Te4th a targ•of71%fpelity ecth WKll5t￿￿dt0, reac￿ 72%in the 5uNey. fegar01ess￿￿*irtsacktycuth1 We oublishedcvrgender wygap Awl 2024*fi￿ti sh￿A￿d èGETK*r PayG8pof&7% trknn9fowrdwe h￿a Inaudes hèviw a gender tharnpvjn oul EA￿e Leadership Team Implementing wografflmesth* encwrwje IntOSWior rtyes and ext¥nalty Anhough not a SIaknrt￿ rlan t0put￿thw*epartOfiheKkneyAth*￿TrUSu È&ronés5 Tylei of EnTr￿d Mart¢￿1150n Lauren￿ Burge5S Re9#we¢ off￿￿. Tr￿0[￿ H￿tse. H￿eY Roao.&imingnJD ￿STP S&ah Dest CowrtysW￿. ieSigr*atsJanuary 2024 ChI15tine FEtlli5h cBED￿ M¥k Dtywsried 2zJwU￿ 2024 Adam Kban Lury Mai*ntzuk Mtmlllé PEKI￿￿ Limrte¢. ￿lIst￿ry Rojd. C•rtsthJe. CBI 2LA JexandraN4eè￿er RLS5dkCookeLLP.2 Puthey Hill LDndDn.SVmS 6AB We51mitstèrBaritPL PO 399.CR93Qe Paul Smee reyts ￿Ju￿2024 Reoecca Wilk*lVttrChak> re5iyiedStrA¥th 3025 Steve Vaid pFthed18 klwth2024 Bwoness CousynsdWnrteha4Park &r knÈr&d Cow£oks KCMG LVO Adam snarFths otto Thores mon Wak8r(SE 24 Trustees, Annual Report 501ata5th8TntstEe5ateawaie. TheTI￿￿e5 a￿ *¢ Jiiecttys ol kItyW￿￿lceTTLts1*¢￿ tr*OLwesor C￿TrpanY law ale responsib￿ for prepanry theTI￿tee5. arThJal th•straièOlC reportaDtsthefinanchil stalen￿rn￿ ￿ accWKe United K￿9doffl kcwntiro Kir¥d¢m Accounbng Pr￿icel TheTnsQe5ha￿￿kQn￿l *5tha1V￿QU0￿tOhavetsk￿1Q mèke ofanyle￿￿0U&1lnIQrrnl￿OTh4n￿to th4tthe finanoalyeaiwhthgfftètrue and f•rwttvofthe State oftr*Chatsblè ccfflpany ofthe Irwning iethrces am èpp1tthfto1￿Ces.lfthJl theincome expeffldture, ofthechaft￿0*cOMpaty101trat pewd In kYepaTin9the5e financi415wemwts, theTruSteesJreiewired t Thefrustee5we [eSF￿￿b￿tOrtheffia￿rt*n￿ana 0fmeC￿￿￿0te a￿la1 ithMa￿￿ InthaÈd on thÈtharrta￿e companyswetsrte. Lepi4avon pQwrat￿ar￿ diS5erNnJtwoflnanclal se￿cl5￿￿￿bIe￿cC0u￿tkn9￿Ol￿Ie5￿￿theTr￿tytr￿nC{￿￿. lo￿ aSsetsofthpchamy￿thE up ThetDtal number ol 5￿tt waiantee50n ￿ DeceMbÈT 2024was nhiel2023'. tenl. The Trustees are mÈmbÈrS tsftrethaTty.ty￿th1s enbYesthem￿￿Icvotkng nghls TheTrus no benefos thLYest fftthe ch¥rty. pnnCl￿4@￿￿th@tha￿l￿s W. Mak• Judgem8nts 05Dm&E51hataTerea5¢JnaLqe￿ Stètewn¢thèra0ICa)￿ UK A[￿nbry STandaid5 5ttsmem5 commended heve bew folo*ed. SuWIiO ¥VM*Wial departure5d￿c￿5ed 4rKlexpLglnedin r¥￿. Petéf5Etr￿& Mo￿etra￿￿*TÈa their auJrt regisirabon and thtrelty•trotoartoftr*il ￿SIne￿ to•nwty Incorwraled Iirnrted c￿parny. PEKI*￿1 Lrnrted ￿ I Segtembw2025.Acco[di￿ty. Peters E￿OrthY ar￿ Moore Teygned95thethnp￿5 authTwthhtre DiredotsdLty aPFontinpPEM Limredtofill Inappropfia* to prèsume conbnuÈin orwthi. The TruSteesarÈ IèSPtsnSibl8 tor keeFMng adewate a(c[￿D￿9 lecord50￿1 Tre audiorPEkl be proptsseafDr￿apr￿An￿Denlin xcordarKe h 5eLiw485ofthe Q￿n￿A(t2( chan10￿ec¢mM￿ty and enébiemem ￿ enwre ￿￿tr￿l￿art￿ statèr comptywtth the Ccffjpanes Act2006. They afe•so the asset50fthe charrtable comwnyand hefflce the defe￿￿￿fr*jdaror￿heI Irrewl¥ts The TrLtsiee5'wrwl repDfL*thKh terKrt hès been on ih*i behaKby 25 Trustees, Annual Report A￿lIt0p￿￿on Bèse4 ¢ThtheMthve pwftymety. ￿et￿n￿t Idènbfied atymatsrial unc&tsirrt*Sfdahw I￿d￿￿Ual￿CJ[ collèctivè￿. may ca# swthrtthxOt￿t￿e ch￿¥t￿e ¢wnp8ry.sa￿Itylo conbnupa5 a aDing rn0￿ from when ihe firbanci815tatemonts We have audite¢Jthè finèhtsai StsteA￿tsof￿0rt￿kn*eTlLsI Phe'thari* company)furtheyqarendedJ DecwT*et 2024 Athth¢tyY¢¥seir* o[Rthancial AC[t￿￿, the B8lance SheeLthe &atementofCa5hFkn¥5 related not￿. Induoing a wmmary0f￿g￿rf￿ani￿tt￿nttng ThÈfirLW ièwknng fvèmewoth that has been appl￿ In thwr preparatw ÈAld United Kin4dom Accounbng Standaios. I￿L￿n9 Finaroai RerKrfbng Stantsd 102 The Fin4ncial ReporbrWJs￿nO9r4 UK and Rewt*ofl[datKr iunited Kingd(Jm GeneraltyAcceptEd Pr&kè ￿$PDr￿tsk0￿SdU￿ ¥Mth rÈsr*itogoing concem al@de5C[th￿ ieievJ*seciw5 ofth& report. Tl* ffrforrrytiw t(￿WiseSthe ￿fOr￿1¥y IrdJded inthetsmual Report Oiherihan l￿fin)n￿l Meirents and aUrA￿rt¢￿5. ReporttrEieoi Trustees IesrK￿fQrthP{￿herI￿f0￿￿0tsOn conlaif*dwihintne Annual Rewi. Our hrt¥tialwteMentsd￿ Mtcoverth@other InfoTmation 8Trd. exeEotothe e￿t otherwKGeexplKrttySla￿0 *)Our reporL Yedo noiexpre5S ftKTnofthiarte c£*du5wtrweoffl Ourr*pwgbilityi5 to (egdthe olher I[rf￿ma￿ èno. In so. CWgJer Qlhei Informabon 15 Thatetially IrKtyssttrliwth thefinwKI4 5talements orourkTruwrtpdgEobtsined IDlhe CDuIS• the otheThhi5e apppan%io be mLSSt*ed. l[we 1OWlrfysucn rnatenal ll1¢￿>￿tenC￿ orappwenim*eTl41 mi5Statements. we ale required tOdÈtwmIne￿thèthe￿ thLS nsetoa matenal m1551ÈtÈtr*nt Inthe finalcial st*￿e￿tsth￿s￿￿s N. b45ed perfomed.we conciuoe Istthere $J M￿at￿mEt￿ ofth150theT Infonraty¢￿.we areiequired io iepfy1lhWfxt￿th￿nr￿￿1ytts rÈWt IDthi$re￿rd. gwe altue aDdfaii viewofthe #ale tsftr* Cn*iWkCc￿pèrrfSOtt￿rsa$￿j Decembw 20248nd Of￿ IncoMwwfe￿rc￿9￿nd3￿￿K￿I1O￿ Qfres￿rc* rt5 It￿0mÈ a*eX￿￿of0rt￿eywtrw thioetr. AcceptedAttOuthing *xbce. 2006. We co￿u￿e￿ 1nxc0rd8￿ewh lu￿05A${U￿M gpplicab￿L￿￿ Te5Wn51ts1the5 Utthtth05etsthtdS refutthEf de5ciibett Inthe Audrtots. rewnsibithslortre audrt oftr* st&tsments 5Ection ofoufiep(rtWe&e Iityend*ttofthethanwectyTyrty cctsrdEAKEWth thè wITements re*vanttO tyJi authtoflhe hnèociél Stètsments In United KingOtsM.Incl￿1r￿the Rernllg Council's Ethlcel Stan4ird.8nd fulfil￿aUrO￿￿ethlC￿l res￿￿￿￿e5 ccordaTrcewth these iequirernents We bdEvEtnèttre obtained IS Suffioentand groyth a b85ed Onl￿ untsrtaken knl the Coutse ofiheaudrt.. Inthe Tr1I5teÈ￿.RepDrtI0lthèfi￿n¢l•year1ty tr* TTuStees'ReFOlha5been prepgre¢ In K¢Ord4t￿ewth aWicablèl￿l lffl Judltlngthe sL*@￿M5.we ha￿c￿n￿￿￿1h￿u* TrLSt**S'u5e ofthe conc￿￿ bè$1sdac¢(xJnbrKJ Intr* piewebtsl O[ther￿ ststE[r￿ k% apwtynète. 26 Trustees, Annual Report In the hghtolourknimieduèand Under5[an￿ry ofthedK4riiablp 15 enthronmeni00￿inea In Coutsè ofifk* mlsswements Inthe Trustees. Rewt aretoothn reasOna￿e355￿Iarnte abtxrtwhètherthèfinartiai sLile￿Msa&3 a1efreefvD￿ niiSSiètÈmÈnLwhetherdueto Iraud Iytrt(Jt. andto Reptyiihaiinduoes Our Qpifflion Reasoneble ssw¥te $ e rdgh w of eS5ur4nty. bLrt 15 notg 9uaiantep thai4n Qvdil ￿cOr￿Ce I￿5(u￿wI￿ aTrwas5detecia ￿ale[la1 m15slat￿n&￿t Mtsstaiem￿tscOrn èTisefiomfiaud OreYiorènJ are Cor6￿ered rMtero1 if thhjuaityof fftlhe ag9reg*e.theycovld re85on4bty be expetyedto KAkw¢etreffcwrdci*(sw6 oIu5er5tskEn th8t>D5L% D1ll)Èsèf￿antsal We Whln9to repffi In resm cdthefdkn*wJ thè CtsrnPan￿s Act 2006 iequires U5to hl Cyr￿. adeqL*tÈ ac￿n￿n9 iÈtotd5 rnxbeen kept0rreturns￿￿￿efrX￿ udlhove notbeen ￿e￿We0f￿￿èr￿rÉS notvsrttd ifth11ty t￿. are lr6thrhcesotn0ni.*tcwsQwed pr￿$￿￿Ofother r￿￿￿tsOn5￿1hicTh do thbe effettonthefjnwow staiemefits bulcomp1￿C 837.901 147147021 2.4(NJ.$17 2023 2Aty)517 Purchose of 5hortterrn In¥esbme 246.925 ￿2£￿• Puichèse of assets 14JF9M93J 0.9n37 Cash ￿ cash equF¥¥entsat¢l* be95￿￿theye 84V09 8.862333 TN5 note ￿rec￿￿etstre Notes to the financial statements Forlheyevrended 310e¢emter2024 eyAdvi¢eTiLSt is a thJTlt•ble L4 incotporated ifi the UThtEd T￿ iegstered crffictad*ess ts TtknD House. Hagley ￿. &Imin￿￿. 816 8Tr grtnts.$ thechxfft1has0ntidernemtothef￿tsS. any &￿￿￿dt0tre gra￿5￿3¥£ been meLit ts probatlethat L￿reCe￿*d anatheèmOLthc￿ berneawred rellabtyand isn Thefirtah¢i¥ siètementshavebeen orewed charitsÈs pr￿￿ng th￿Ir accountsinaccordance Rep(K *andbrd appliCa￿e Inthe UK and 1rd￿d IFRS102). (Ch￿￿e$ fj &itertstrtcepAb SORP FRS102l.t￿* Anamai Repothry St*waio ap&d￿able UK •id rt￿est￿ lundshdd ￿de￿>s￿l$lr￿￿e￿￿ receEv4Lqe8nd the amwnt Republic of (FRS 102landlhE c(￿>￿￿5 Act 2006. be mea5Uted bytre th*iiy.thiSisn(*m*tyuwi ofthe Assets lie0llityesareiAtyalty reco9nr5ed*worKa1¢osiortr￿yh rterest￿d 01 P￿aLle￿tr￿ baf*. valu8 unle55 OthÉrwi5e 5tst*d nl the aCtt¥JnbW e) publ￿ b*n•fften The thahtètle C￿O•rtyrn¢eI$tre derbi￿01? m*Jkbenefftertyw FPS102. 4• ￿n9<￿Tr¢em Cle>gr￿e4 f￿lts ¥e thirestriJedfund5ewmgthd bythe tru5teB5foi p8tbculBr f¢1 202Sano 2026 ageinstcvrrerfwd expecw Ii*hiwfrythe next12.1B contynue oursenpices thr￿9* 20?5￿ 2026. Taking perfoThance&nd rese￿pOs￿r￿.t(YI￿￿htr reasonable exrtetyonth*WeV￿II h￿e?￿eq￿te re50urcestoconr OPErntK>nal exi5gtnEElnthÈlLrtuiÈ, tnattheaC¢tyJrtS hkne prewred on the bagsthattho M￿eYA￿ce Tn&isJgory c￿errL The trustses do notCOr6￿erth￿IthÉr￿ arysDurces of estwmtson uncenaintyatthe￿￿Iiry ttaie that hève a SigAfK•it EY**￿￿￿elsre¢(￿ISeoty￿¢ therei$? ￿81 orcorthucbveobligationto pwsmemtoathyd patty.it ts W¢babbe that settiement¥%41 be reouired Jndthe rt4ytson w bErn￿￿￿ed ExF￿n￿lUTt1s d6SSifi*d und CoStsdraWJ IL•ids￿￿etO hicurredtytt* chNitsLqe cofflpanyin thrd p8rriestomakevoluMatyCWthbutwsto ILOS wdl aslhecost tsidraising WtPDse EXr￿n￿￿Jrew. kn¢Th15defwred whwegtarn￿ ￿￿tract iÈquiren)¥its cwy link ihe A5abDve butfoF 33 Notes to the financial statements . Forthe>Ywended31 Decernber20 2023 Totsl T*x•I 4(IBILX 7.4943X 2D24 2023 Total 11 D•btAO¥ie* S￿￿t0￿ ltyOebtAdvke 11595.143 I￿.9t3 15M056 12.364023 il Tr•kn# Sub-lotal forT￿rI OrnY3 463 1.IS6.B38 su&10￿ luinfyJ•nting & 732M T0tslirt¢)Mefr￿ ch8ntable a(D M.6n686 1419.590 17.093276 .522061 Su&tot4lfoi DebtAthIt Iri Tv*inifvJ <)t41 for TrJknkng SaO.$47 226.291 I•S6MI Notes to the financial statements Forth•￿01 31 Dorombu2024 2024 Staff cost5 IWe71 IT&Te* SupplyChBin n.13S247 t3W)J56 3.123.MO 479.133 fj02.963 425705 269.115 1.990.0 1V78.1U9 6%575 3.SS9 .rJ6 12B307 93N Oc¢upanEy Is. 1t458 7H726 Pu￿￿ty& Wornolc Training Depreu•lon Other Cost5 643.59S 2387 25333 2545 4Q445 9B.510 ¢>antsthe51 TrJ¥ 18.860 45, 2.Kg 12327 4.9K) 2.109 21.010 232316 1517.914 4S3AS3 3M.636 2.469.￿) ,187 2286ffi21 IM9ts 18267 3.653 IY4.636> 35 Notes to the financial statements F•Tlfv•￿r*￿d•d3l oK￿ber2034 ppyt T•t•l Staff cost5 We7) IT& Telephony Supplychain otherstaff Costs Occuwty CRM Dev£iowent P￿￿1dty& Promotton c￿MercIal Trainiry 417.425 1.113327 1.5853 677225 S24J31 432.075 341784 16&655 994 288.546 22.847 1.705.892 11369J12 153.745 1374716 1.585JT 7.6n B590 r3.925 S9297 9.574 .024 126.wl 97,WO M.$56 3m8 432ms 362.982 273.591 253,172 189.833 7.OS3 84*20 273.S91 .023 197.503 31.307 Ad￿se1 Traini Other Cosls Grants￿￿te 51 Trav Self Help PKk5 456 s3￿2 2304 84M20 43.746 .402 237.B￿ 14376225 2.%7.LY3 2&93S I99BJ59 26ns 12.*7.013J 4359 3S7.f4 21.022 5259 ￿64B) 36 Notes to the financial statements Fortheyearended 31oe¢*m￿r202• 5 1*4ntrn•* 2023 In5trtkrteol MonByAth75er zen5Advice 75.220 Trds px stsled after dwgiry.. 2D 2023 Dewe￿at￿n Owatlng leaseterrt* Propety 2*962 25>174 367.738 7J31 JJd11￿ iernuneiafjon lexctu¢liNJVAT Fees payatde to the Ch*ws aLYStot ltrtheaLtholthè XCtqNits Fees ptya￿e to the aL*kn￿lre5p¢rt0f. . ncrfva￿rt$eTh￿es not In￿L￿o akn 15J70 2.133 37 Notes to the financial statements Fortheyearended 31 De¢ember2024 2024.eXC￿ Nl P4n5*2n. totalsd £130.55312D23. E121.6571 and wag SètllBtll8nts18*rnpknyog$1 SwJl secuntyixJs1¥ f1311,101 211.141 1.193.5 75fj.352 1ffj654WO Ccwaie SeThw. thrfflorofMaTketsry & Erig3gBfflent. Dvècbyof InEXTh G￿eT8￿0￿, Diiectorof Techrnlogy & T￿Sfor￿Ats￿ and Cornpany SecrelAry. TheTcla1ernp￿ye8 eft3 lry*thJ emykn￿PÈn5K)n ttxthbubtins and 8mpbygr 14414189 EaOS.470 (20Z3'. £615.fJ31. Thethorty ￿l￿7￿J*S iets*en 5% aid ￿ OfarffiL￿ saknry to 9lltrtbnrtlsuth as termvthn paywthits, ￿PenSab￿ stabJwry iedundancy. notKe pay. and kn*) in ¥vbth 1ntsm8lgovem￿ wo*JufeS athj lknv. eprPtyJTwnt￿7knth￿￿aity ￿ th8yearl2023 £nill ND ¥WVK95 tothè tharity12023.' £nill So￿ry88￿￿ X24N tr￿d￿ndSubstslè￿A c•sts tOthlin9 E88312023'. £9451 Jrred ty3 I￿7j 31 rnmi*rs •tt8ndanrp#t £w,o £70.0 £69.999 £79,999 £89,999 tt) £99.999 t109,9Yg £119.999 tr) £119,999 £139,999 E149.999 b) £159,999 £169,999 £179.999 É189.999 É100.( £110.0 £120.0 £130.0 £140.0 £150.0 £1[0.￿} £170,0 £t80.oc 13 38 Notes to the financial statements FOrth+￿￿￿r￿d 31 0￿￿￿￿2024 St*ttnumbth* tsf5tsfternplwdJ ￿n￿the￿ar￿a$ws1d￿￿. 2023 DebtAth 226 Influencing •nO Powcy SLWOrt BuSinÈ%5 D￿￿TrEnt ale PtytransactitsnStrJtsst￿* for2024902>. There are no donwwsfrs 272m .ssi 793.292 12J2.$60 (S4.S17J ¢N.51YI Atthe end olthe y Netb00kv*lu• 363.W 222.068 n2m4 1XOOS 180.714 55520 1A433 355327 Atthestartoftr*yÈ 271JS0 m.037 469.930 assetsare used for chytra￿tyrpt6e& 12 Oebto 2D24 2023 Trtde debtors Otherdebtot5 PropBymÈnts Accrued Incom 1.023.359 B.672 Tr3,1)52 593.5( V12.443 4A¥651 2R37.980 40 Notes to the financial statements FOrthe>*•r￿d1￿31 L)Kqrnb•v 2D24 2023 TradecredltOTS Taxabon OtheT creditors AG(Tua15 *0.305 763.om 207*22 230.478 471333 550.162 597 1082.115 194954 3176.074 2023 Balante Btlhebeglnniry ¢flheyeJr Amwntrele•se4 to incm inthe>e Amwmdeferred in bae 1881115 2.119,662 Ilm8751 O.646.9231 1.409376 theendofthe>eartrLxaD akrKe ath*4ndofthpyearffdlw¥J BakitK* atthe End DftheyQar(f￿lry th aAeronÈyew) IBB2.llS BI￿r*e￿Ihe£￿￿Qlthe>wiT1Xa IM82.IlS Notes to the financial statements Tangitle fi*dassets Net CUT￿Nt èssets Lorwjterrn Ilatrlllties 355n7 ro592.825 609. 727 T￿9￿@￿X•d a55ets NetcurTent855Ets Longteim liabilthe5 }B5.￿ W? 42 Notes to the financial statements Ftytheyewended 31 De¢*mb*r2024 At 2024 gair¢s 8 DebtAthce TraIn￿9 kffluenchig¥ Er4J4ement 2282.913 PJ82.gQJ 38.463 P8.463J 73.24 (ll2MJ 2.BY.59) P.894.590J DeygTrwedfund> ed Assets CRM •nd D•taWarehowe Innty•4tiDn ond Teth￿0 Marketlng Trar6lormaOo 469,920 543,022 5th).￿0 iS43.0221 rJ)o.0001 P35S* iS86.W 803J42 Q68516> 1.017.6S4 7UfY• D11B￿d￿lIaff F￿d Tot¥ de*nated fiJTrJs 1.608.997 4.S38J 14394.169 18386m5 D*622.597J 14394.169 21.6W305 P3.5fF.IB7J 43 Notes to the financial statements FortFATry•Brorrfl*d 31 O*¢•mb*r2024 2023 B￿neSS DebOinEand Oieth £¥pe1￿ Sèthices. These ser￿s¢￿terfree.eXpert•rnd eS$h￿•1 debtJdbice¥w t￿￿￿0￿@ and DebtAdwc DebtAdiryce. CaFxW Costs DeblA¢wce. Cmzens >thce T￿nIng 247.0 37BI192 14.OX192J 34514 P4.$ 226291 P262911 The7r￿tIng wogiamme pr¢￿e$free lac& IKe4￿ thine morythcetrainiry.through 291896 4041997 14J34 trBiniry throuth ts Traniro & CortsuftarKy ofleti ¢Ove¢trÈ dvrt0pM￿M0fTn￿pdiCYin rdatiDnt05pKth tssuesano D￿l9￿￿ted fun CRMand Dats waleh￿$t Inntsvbtion andTfthrLqo $43.022 1*6.44SI 20QCO) 31555 ￿￿278* t2&W8 4$9920 SS2J80 62.$00 Tr* TnJsteÈs h￿e bgreed t0de￿￿￿￿tefundslLy |¢*in9.' TrJrsfrymwion Of 5ennce& Ind￿l￿g Dilawdauon Fw (tsgnBtedfunts 1.6S7.902 P75.723) 324818 sy*em$. Sir¥tegy D￿￿0Pment F￿￿5f01 ￿xed A55etShavebeen degwated. Th15 fwd onWcover5 assets tha5ed using PlEViDU51y dÈSignated funds 1tyV¢i￿rne¢ w rÈser¥esin 2024.. . CRk4 aré OalaWJreh￿s￿ . IM0vati￿ TechrKlogy .556rn 17220.115 (MJ82mJ Totsl ll￿47.669 21.261112 (*717.6121 -DltspthW expenditurekn 21C￿ Hil. •id 8th Fh>y.TfiCDm ￿kn￿Se. Bwmiryh8 Notes to the financial statements F¢rthe￿I ￿ded 31 D*t4rnbw 2024 At1J￿L￿Y Cath1￿ 3024 24 Cash at ba￿￿4 inhand 8W333 1&1M7S41 333 (&09.7541 At311)erember 2024 Cash*bank and In &862.333 ¢6,i39.7541 O.LYY) 2￿321 862353 13323.4301 foreath ofthefowty peytsts 2023 2024 2023 Less than one b* 4P35 1027 937X)20 1.3n646 IW.678 t￿d rnt)re 7.f62 45 Notes to the financial statements Ftythe yearth￿ed 310ecembet2024 20 L4yI It4bJi4lthetht theeventof vmnding LPi51imitedto £1. Iclh)%wng the end 01the￿ryen1 lease￿160¢1¢0eI 20291or ihe and9JLfe 1029fry the Birmingharn wernrses. The woperbes been￿C￿d s￿e7￿¢￿t￿r2L￿wVj 10 kn*2005 Septembei 2025. rnattei due to". Ad*eTiwt U￿ertoOk in 2￿9t0 imwtrrttheoifts sp￿..a thelanthords 1nwv￿forthefvI￿eo1lheVOpeItya5￿￿is1¢l•ffteda5QffiCes￿rnWyo1tre thb￿S ill5￿1@d by moneY￿¥1[￿r￿sEIb￿L￿ ins*e. rt1&)￿￿4II a￿Se1n re¥ettdtrds rtern. In ￿dth0￿. it15n0tpo￿￿￿to LWtO ce5saYonofthele•se. Asswh.th15 Iteffl 15cornidEred to b￿ac￿ntiry￿* li￿lty￿15 financial F*)Sitthl Cflltained etsekneinihis reptyL priOT yeai Ststwert of Cashfltrw tecwKiledty ihe ¢astalbwk andin h￿d4nd QthTerrtirtdes1 total bul Shouldc￿ty have Ioca5h ￿an￿EaS the￿￿rtI￿v¢s￿M*tsaQ Thwihe hand r￿ule￿n￿. I￿￿1￿*￿￿1D SEQ4B$￿I￿1I4￿AB7olllII( ADVI C•E