TOWER HAMLETS FRIENDS AND NEIGHBOURS
(a company limited by 8uarnntee)
Company Number: 04657449
Reglstered Charlty number 1099403
improving lives
THFN
through befriending services
TOWER HAMLETS FRIENDS AND
NEIGHBOURS
A Charltable Company Llmited by Guarantee.
Annual Report
Year ended 31 March 2024

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a uxnpany Ilmlted by guarantee)
CONTENTS
PAGE
Reference and adminlstratIve details of the charity. its trustees and advisers
Report from the Chalr
Trustee< Report
5-15
Independent examinerfs report
16
Statement of financial actlvSties
17
Balante Sheet
18
Notes to the fEnancial statements
19-25
Our donor5 and supporters
26

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
{a company Ilmited by guarantee)
REFERENCE AND ADMINisfRATIVE DETAILS OF THE CHARrrY, rrs TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2024
Trustees..
Anne Worlledge (Chairl
Carf Steventon (Deputy Chair)
Stephen Robarts ITreasurerl
Pam Kaur Gibbons (Resigned from 19 September 20241
Jennifer Skeels
Louise Theophile
Nycolle Deniz {Resigned from 6 June 2024)
Jaber Khan
Nancy Easton (Resigned from 19 September 2024)
Christopher Bingham (Resigned April 2023)
Registered and principal ¢)ffi
St Margarevs House, 21 Old Ford Road. London E2 9PL
Telephone 0203 (K57 9120 Email admin@thfri.org.uk Website www.thfn.org.uk
Staff
Chief Executive ".
Chief Executive and Company Secretsry.
Client se￿Ices Administrator
Befriending Advocates:
Rita Chadha (from October 20231
Rajesh Kalhan (to October 2023)
Clara Diondo
Rose Curran (resigned from July 20241, Shirajul
Islam, Breenda Lawrence. Shaleha Begum. Nina
Mcloone (from December 2024)
Bankers
HSBC Bank plc
Independent Examiner
Gavin Purvis IFCCAI. Purvis Stevens LLP, Chartered Certified Accountants. Hayles Bridge Offices, 228
Mulgrave Road, Cheam, Surrey SM2 6Jr

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company limited by 8uarantee)
DIREcfoRS' AND TRUSTEES, REpoKf FOR THE YEAR ENDED 31 MARCH 2024
Report from the Chalr
In our Annual Report for the year to 31 March 20231 reported that securing 5UStainable funding in
that year had been very difficult and challenging btrt that we had started this new financial year to 31
March 2024 wrth sufficient re5etves and secured funding forthe year. l am very ptea5ed to report that
the cost cutting meastjres we put in place and eamest fundraisin8 have enabled us to continue to
provide the same level of service to our clFents and community in this year and we remain hopeful for
the year to 31 March 2025 and the following year.
Without a doubt, funding for small charities suth as THFN remains challengin& but we feel confident
that we are in a strong position to demonstrate the value and quality of the service we provide to our
unique client 8roup. and to the community in Tower Hamlets.
We were able to support 214 clients in the year to 31 March 2024 {240 in 20231. As a snapshot of the
service provided. our stsff and volunteers had 2,015 face-to-face meetings with clients and 2,617
telephone meetings. All of this has only been possible due to the dedication of our staff and
volunteers.
Within the Servi￿ we provide to the whoFe community we are fortunate in bein8 able to provide
dedicated support to the ethnic population in Tower Hamlets through a se￿iCe to support older
Bangladeshi residents, and we will be introducing a similar service in Jènuary 2025 forthe oldersomali
community.
Thankfully we were able to recruit an interim CEO. Rits Chadha. in September 2023. Rlta has been the
cornerstone in guiding the chartty in the period to date, in te￿n5 of funding and in carrying out
modernisation and transformation agenda. including improved client allocation and more focussed
data collertion. More recentiy she hasworked with the trustee board to review the impact the service
has for our clients. The review has confirnied that the service we provide continues to be needed,
and that demand will grow as the population in Tower Hamlets a8e5 {the population of those over 55
is experted to 8row by 44% by 2031). In this coming year we will also focus on creating group sUPPOrt
through activities and OLrtings and will continue to monr(or the needs of the population in Tower
Hamlets and how best we can meet those needs.
In July 2024 Rose Curran stepped down after almost 37 years with the chartty (she joined Lfs in
November 19871. Rose has been a vital part of the staff team and will be greatly missed by everyone
at THFN and by her Clien￿ We recruited a new team member. Nina McLoone who started with us in
December 2024.
As always. on behalf of the trustees I thank all of our staff and volunteers- they are the heart and soul
of THFN.
Please follow us on social media or through our website Ithfn.or8.ukl and watch our progress, and if
you would like to receNe a regular new51etter. please contact Rita Chadha on rita
thfn.or
.uk.
ANNE WORLLEDGE
Anne Worlledge- Chair of Trustees

TOWER HAMLET5 FRIENDS AND NEIGHBOURS
(a company Ilmlted by 8uarantee)
DIREcfoRS' AND TiiusfEES' REPORT FOR THE YEAR ENDED 31 MARCH 2024
The trustees present the annual report together with the financial statements for the year ending 31
March 2024. The Tru5tee5 confirm that the Annual Report and financial statements of the company
comply with the current statutory requirements, the requirements of the companvs governln8
document and the provisions of the Ststement of Recommended Practio ISORPI applicable to
charities preparing their accounts in accordance wtth the Hnancial Reporting Standard appllcable in
the UK and Republic of Ireland IFRS 1021- (effective l January 20151 as amended by Update Bulletin
I leffertive l January 20151.
Since the companyqualifies as small undersertion 383 of the CornpaniesAct 21X)6, the strateglc report
required of medium and large companies {Strateglc Report and Dlrettorfs Report Re8ulations 20131 is
not requlred.
Annual Impact Report
omiin
Bulldl
Tower Hamlets Friends and Nei8hbours ITHFN) stand5 at the forefront of combating soclal Isolation
and enhancin8 quality of life forthose over 55 in Tower Hamlets. Asa dynamlc voluntary or8anlsation,
we leverage Innovative approaches and bespoke care to c￿ate meanin8fv1 connectlons and deliver
vltal support Serv1￿S.
Through our integrated support network. we break down barrlers to independence, champlon
mental wellbein& and foster lasting social connettions. Our evidence-based approach combines
tradltional befriendin8 seThices with modern advocacy and support systems, ensurlng every cllent
recelves bespoke support that adapts to their evolving needs.
Our Ml
Tower Hamlets Fr￿ndS and Neighbours Is dedicated to empowerin8 older adults to Ilve vlbrant,
connected lives in our community. Through Innovattve arKI beswke support Sy5tsms, we create
pathways to independence and wellbeing for isolated and vulnerable Individuals. Our mlssion Is
dellvered through three key pillars:
l. Buildlng M•aTrln6lul Connedlons
We create transfom)atNe soclal connertrons that combat i501atlon and nurture lastln8 relationshlps.
Through our extensive network of trained volunteer5 and professlonal stsff. we ensu￿ no older
member of our community fa￿$ life's challenges alone.
2. EmpowerfTri Independent U¥lng
Our comprehenslve support framework enables older people to maintsin their autonomy and
dignity- We combine emotional support wrth prattical assistsnce. helping navi8ate healthcare
SyStem5. aC￿SS vital serv1￿, and manage daily challenges with confidentr.

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmlted by 8uarantee)
3. Fosterlng Active Enwment
We curate dynamlc, inclusrve activities that stimulate both mind and body. Our Innovatple soclal
activities create opportunitie5 for personal growth, cultural expression. and community
participation, ensuring every older person can contribute to and benefit from an active community
life.
Voluntary Organisation Suppo￿￿ Ower People In 2023-2024
The voluntary sector's role in supporting older people has never been more critical. By 2042, the
number of people aged in the UK is projetted to increase by 43% to 17.4 million Ioffice for
National Statistics, 2024). In Tower Hamlets alone. the population aged 65 and over is expected to
8row by 44% by 2031 (Tower Hamletsjoint Strdte8ic Needs Assessment, 20231.
The Post-pandemlc Aftemwth
While COVID-19 restriction5 lifted. thelr Impact lin8ered heavlly. Age UK reported that 1.2 mlllion older
people in England are chronically lonely (Age UK, 2023). while 27% of people aged 6fitr say they speak
to family, friends. or nei8hbour5 le55 than once a week (Campaign to End Loneline55. 20231, Our local
dats reflect5 thls crisis. Wlth 95.2% of THFN clients experiencing depression.
Voluntary organlsatlons faced unpr¢¢edented pressures:
83% of charities reported increased operdting costs due to Inflation INCVO. 2023)
55% of UK charltles dipped Into their reseTres to survive (Charity Commission, 20231
47% of small charltles reported serlou5 concern5 about their lon8-tern? sUrv￿al (Small
Charitle5 Coalitlon. 2023)
In Tower Hamlets, where 39% of older people live in Income4eprived households (London Poverty
Profile, 2023), the demand for servi￿$ continues to rise while resources diminlsh.
Complex Care Needs
The profile of older people needing support became increasingty complex:
One In ffve people aged 75+ Ilve with two or rn0￿ chronlc conditions {NHS Dl8ital. 20231
Dementia cases are projected to rise by 75% in Tower Hamlets by 2030 (Tower Hamlets
Health and Wellbeing Strategy. 2023)
42% of people aged 754 in London have a mob511ty Impairment (G￿ 20231
System Na¥l8atlon Challenys
The fragmentation of servlces ha5 created significant barriers:
78% of older people report difficulty navigating health and social care systems {A8e UK,
20231
2.2 million older people in the UK have unmet (are needs (The fing5 Fund, 2023)

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmlted by guarantee)
45% of over-65s in Tower Hamlets live alone (Tower Hamlets Council Demographics, 2023)
Soclal Care Crlsis Impact
The crisis in social care has reached crrtical levels:
506,CI)O people are waitln8 for adutt soclal care as5essrnents nationally IADASS, 2023)
£3.5 billion funding 8ap identffied in adult social care (Local Government Association, 20231
165,LX(I vacant Posts in adult social care acr0$5 England (Skills for Care. 20231
Demographlc Shlfts
The chan8ing demographlc landscape presents new challen8es:
By 2025, more than 25% of Tower Hamlets, older populatbn will be from ethnic minorlty
backgrounds {GLA Demographic Projections. 2023}
47% of over-755 in the UK are digitally excluded (Lloyds Bank Di8ital Index. 2023)
3.8 million older people In the UK live alone Iofflce for Natlonal Ststistics, 2023)
Workforce Pressuros
The voluntary sector workforce faces si8nlflcant challenges:
77% of UK charvties report difficulties in volunteer recruitment INCVO Clvil Society Almanac,
20231
68% of voluntary organizations report Increased tralnin8 needs due to complex cases
(Charity Skllls Report, 20231
Volunteer numbèrs In London declined by 25% post-pandemlc (London Plus, 20231
In 2023 we ￿$tructured the or8an15atlon to meet our flnanclal circumstsnces, sadly we lost
our full-time Chlef Executfve Rajesh Khalan. Rrta Chadha Jolr￿d us in September 2023 to
steer the organisatK+n through a modernisation and transfomatlon a8enda.
In 2023 we also reglstered to becomè a London Llvins Wa8e Employer
Flnanclal Sustslnablllty
Or8anisations face mounting financial pressures:
40% of charlties reported a deteriorating finandal position (Pro Bono Economics. 20231
Small charitle5 saw a 20% detrease in Un￿strICted fundin8 (Small Charities Data Hub. 20231
82% ofvoluntsry or8anizatlons report increased costs due to Inflation INCVO, 20241
The Future La
The sector faces growing demands:
The number of people aged 85+ in the UK is set to double by 2Ck13 IONS. 2023}
75% of older people in Tower Hamlets will neÈd some fomi of care sUPPOrt by 2030 (Tower
Hamlets Adult Social Care Strategy. 20231

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
{a company limlted by guarantee)
Demand for Voluntary sector serrfices is projected to increase by 50% by 2025 Ictvil Society
Futures, 2023)
The challenges faced by voluntary organisations supporting older people in 2023-2024 reflect
broader societal issues in agin8 and social care. With l in 5 people in the UK pro'ected to be over 65
by 2030 IONS, 20231, the role of voluntary organisations becomes increasingly crucial in supporting
our aging population.
The Challen
e We Address
Loneliness and social isolation present significant health risks in Tower Hamlets, where=
A higher proportion of older ￿ople live alone compared to the national average
An estimated 16% of older residents experience chronic loneliness
Social isolation impacts are comparable to smoking and exceed obesity's health effects
The borough fa￿S unique challenges wtth higher rotes of poverty and diverse ethnic
pulatlons
Our Im
act In Numbers 202>2024
Cllent Demogrnphks
Total clients supported: 214
New referral5:
Average client age.. 79 years
Gender distribution: 60% female. 40% male
Oldest client- 100 years
Health and Wellbeing Support
Our clients face complex health challenges=
Depression- 139 clients195.2%)
Multiple chronic condition5." ILK) clients168.5%}
Diagnosed dementia= 36 clients124.7%)
Addttional memory issueslundiagnosed dementia: 19 clients
Mobilitv iggues: 45% of clients
Housebound ststus: Over 71YA of clients
SeThI￿ Dellvery
We provided comprehenswe support through:
2,617 phone calls
2,015 face-to-ts(¢ Vi5its/a5ses5ments

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
la company limited by guarantee)
1,804 V￿lIbeIng artr4Ftles
1,276 reminiscen￿ sessions
224 advocacy support incidents
138 escort seprfices
117 food/prescription delp4erie5
Cultural Competency
We serve a diverse communty:
White UK: 106 clients149.5%1
Asian Bangladeshl.- 48 clients123%1
81ack African: 24 clients111.2%1
White European.. 16 clients17.5%1
Other ethnlttties.. 18 clients18.4%)
Lfvlng Sltuatlons
Llvlng alone: 110 client$151.4%)
Livin8 wlth famlly/partner: 86 clients {40.2%1
In sheltered accommodatton". 18 cllents18.4%)
Servlc• Inte8ratlon and Referral Pathways
Our strong partnerships are reflected In our referral sources:
l. Adult Social Sepiices: % referrals {44.9%1
2. Hospitals & Memory Clinic." 50 referrnls {23.4%1
3. Communlty health teams: 34 ￿ferraI$ll5.9%)
4. Healthcare providers (GPs/Social P￿scrIbe￿)." 17 referrals {7.9%)
5. Speclallst organisations and self-referrals: 17 referrals17.9%1
Volunteer lrnpart
Our se￿ice in 2023-24 was supported by 27 dedicated volunteers:
12 actfve volunteers
15 inactive voluntee
9 volunteers left during the perro(I
8 were on temporary leave {4 due to bereavemenL 4 on sicvmatemity leave)

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a c(xnpany Ilmlted by guaranteel
Key Achievements
l. Comprehenslve Support DelIve￿d over 6.4(X) cllent interattions through calls. visits, and
activities
2. Mentsl Health Focus: Supported 139 clients wrth depression. providing crucial emotional
support
3. Dementia Care: Supported 36 diagnosed dementia clients. with additional support forthose
with memory issues
4. Social Integratlon.. Facilitated 427 group activities and outings
Looki
Forward
Responding to Communlty Needs. Delivering Sustainable Impart
Drawing on almost 80 years of cornmunity Servi￿ and robust data from supporting 214 vulnerable
older adult5 in 2023-24, THFN has identified key strdtegic priorities to enhan￿ our Service delivery
and community impact.
Priority Areas for Investmert
Innovation in SeThice Del￿ry
Developing scalable support models beyond tradrtional befriending
Implementing evidence-based digttal inclusion initiatives using Al
Creating sustainable group support pro8rnmmes to maximise impatt
Measurin8 Outcomes through enhanced monitoring systems
Professlonal Development & Expertise
Strengthenin8 stsff expertise in".
Fomialise an approach to including MO￿ lived experience in the govemance and
management of the organisation. including becoming an Aee Friendty Employer
Dementia and age-related conditions
Complex welfare benefrts navigation
Housing ri8hts advocacy
Health and social care legislation
Mpntal health support
Supporting family reconnertion through ethical Buidance and advocacy. particularly in cases
of estran8ed relationship5 and complex family dynamics
Cultural Corn￿ & Induslon
Expanding culturèlly adapted sUPPOrt services. especially for older men and members of the
Somali community
Developing targeted outreach to untlerserved communities
Creating inclusive programming for diverse elder wpulations
io

TOWER HAMLET5 FRIENDS AND NEIGHBOURS
(a company limlted by guarantee)
Building partnerships with cuttural community ooanisations
Mentsl Health & Dementia Support
Enhancing early intervention capabiltties
Strengthening partnerships with memory setvices
Developing innovative cognitive support prograrnmes
Supporting families through diagnostic pathways
Volunteer Excellence Prozrdmme
Recruiting more volunteers
Implementing a new comprehensive volunteertraining
Developing specialist roles for skilled volunteers, including opportunities for micro
volunteering
Creating sustslnable volunteer retention Strategies
Buildin8 volunteer leadership capacity
Systerns Change & Advoca
Creating and Age Friendly Tower Hamlets
Challenging age-based discrimination in public services
Advocating for improved service accessibility
Contributin8 to policy development
Building strategic partnerships for systemic change
Impatt Measurernent
Reviewing and enhancing our monttoring framework so we can track
Client wellbeing improvements using the Rockwood Frailty and Wanvick and Edinburgh
Scales in particular.
Service accessibility metrics
Volunteer engagement and retention
System navigation suc￿5$e5
Cultural competency outcomes
Obtain the Befriending Network Kitemark Award
Achieve Trusted Charity accreditation
Tiirough strategic investment in these priority areas. THFN will strengthen its position as a leadlng
provider of 5UPPOrt seNlces for older people. delivering mea5urabte impact and sustainable
communitychange.
li

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company limlted by guarantee)
DIRECTORS, AND TRusfEES' REPORT FOR ThE YEAR ENDED 31 MARCH 2024
Financial Review
The fundraising environment remalned challenging in the yearto 31 March 2024 as a number of multi-
year grants that rolled off in the previous financial year We￿ difficult to replace and reserve5 we
used to cover the funding shortfall.
Our income forthe year was £159,923. compared to £128,238 in the prevK)us yearand our costs were
below the previous year. £189.154 for the year to 31 March 2024 and £207,308 for the prevlous year.
This resulted in a deficit for the year of £29,231 and a reduction In our ￿SerVeS to £72,971 from
£102.202. We closed the year with a bank balance of £81,731 {£161.351 In 20231 and no deferred
fundlng. although we've slnce been awarded several one-off and multi-yeargrants that hève bolstered
our financial p051tion in the near terni.
The impart of the economk challen8es that the or8anisation faced in the years ended 31 March 2023
and 2024 have stsbilised followlng the measures that were tsken to reduce costs, but risks remaln.
The trustees stuck to Its decision to maintain the level of service to our tlients. especially those who
are vulnerable and isolated. whilst concentrating on approaching as many organisations as possible
for renewed fund[￿a.
We have not replaced the vacant post of OperatSons Manager and have kept the CEO post to 3 days
per week following the appointment of our interim CEO. We cannot thank our staff enou8h for the
commitment they have glven to us durln8 thls difficult time.
We have recently Secured renewed fundln8 of £27.1XM) perannum for 3 years from mer￿rS alongside
several one-off grants Includlng £39,4LKJ from Islamic Relief. As a result. we've almost met our fundln8
target for the year ended 31 March 2025 and are makin8 pro8ress in the followlng year. However, due
to the lack of multl-year grants, our fundlng position in the medium temi remains a challen8e.
Reserves Polkv
The Board of Trustees has examined the or8anlsatron's requirements for ￿serIeS In the li8ht of the
maln risks to the organisatlon. Alongside the fundin8 issues identffied above, it has borne in mind the
support nèeds of our client group who a￿ particularly vulnerable, and the time needed to find and
arrange alternative way5 to address these needs in the event of the cessation of activities. It has
therefore established a policy whereby unrestricted fund5, not committed or invested in tangible fixed
as5et5, held by the charlty should be six months of expenditure. This also acknowled8es the financlal
risks and contractual obligations a550ciated with the employment of staff and contractual
requirements relating to premises. The policy is reviewed annually.
At 31 Marth 2024 the charity had reserves of £72.971, and the budget for the year to 31 March 2025
was £156,OLKJ, therefore representin8 a marginal shortfall to our reserves target.
Golng concem
After making appropriate enquiries. the trustee5 have a reasonable expertation that the charity has
adequate resources to continue in operational existence for the foreseeable future. For thls reason,
the trustees continue to adopt the going concern basis in preparing the financial statements.
12

TOWER HAMLETS FRIENDS AND NEIGHBOUR5
(a company limited by guarantee)
Strurturep governance and management
Govemlng Document
The organisation is a charttable company limrted by guarantee and is also a ￿giStered charity. The
company was established by a Memorandum ofAssociation which established the objetts and powers
of the charitable company and is governed by its Articles of Association. In the event of the company
being wound up members are required to contribute an amount not exceeding £1.
Recrultment and Appointment of Board of Tn
The dirertors of the company are also chartty tnjstees for the purposes of charity law and under the
companfs Articles are known as the Board of Trustee5. At each Annual General Meeting one third of
the members of the Board of Trustees both elected and co-opted shall retlre but all are eligible for re-
election. Those longest in office Sin￿ co-option or elertion shall retire first. In the case of an equal
period of Service in default of agreement those to be retired shall be selected by lot. At an Annual
General Meeting the Board of Trustees may elert of its members as Chair and as Treasurer, each
to serve for an initial period of three year5. At the Annual General Meeting marking the end of his/her
first three years in office the Chair andlor the Treasurer shall retire from office, but each is eligible for
re-election for a further three- year per￿. A Chair or Treasurer shall nomialty retire from office after
a six- year period in office.
The Board of Tnjstees seeks to ensure that the charitys client group and the ethnic diversty of Tower
Hamlets are appropriately reftected on the Board. It also tries to ensure a good rnix of skills from the
busine55. social and health care and voluntary sectors. The Board regularly carries out a skills audit
and ha5 an ongoing policy of identFfying suttable potential Board members who can be approached to
offer themselves for election to the Board as and when required. During the year to 31 March 2024,
th￿e of our trustees stood down and no new trustees have been appointed.
New trustees receive a trustee handtrrt)ok and would normally attend an induttion day which includes
visiting clients with a Befriender as well as meetings with the Chair and Chief Executive.
Organisational Strurture
The organisation has a Board of Trustees of not less than five and not more than twefve wrsons
(currently 61, elected by the members of the Company at the Annual General Meeting. and not more
than three additional cwpted members. The Company Secretary, who is also the Chief Executive of
the organisation. attends Board meetings but has no voting rights. The Board of Trustees has overall
responsibility for the strategic direction, policyand human and financial resources of the or8anisation.
It meets at least four times a year. Day to day operational management of the organisation 15
delegated by the Board of Trustees to the Chief Executive, who is responsible for ensuring that the
organi5ation delivers the services specified through its team of staff.
Rlsk Management
The Board of Trustees has reviewed the major risk5 to which the organisation is exposed and
developed a risk matrix which is reviewed regularlyat Board meeting. Internal and external risks have
been identified and action taken to mitigate these to best ensure that the charity is able to Cdrry out
its purposes as securely and efficiently as possible. All procedures ère ￿VieWed on an ongoing basis
to safeguard the charitws asset5. to ensure the health and safety of staff. volunteers, clients and
visitors in the offices and in clients, homes. and in relation to data protection and confidentiality-
13

TOWER HAMLETS FRIENDS AND NEIGHBOURS
(a company Ilmited by guarantee)
Fundratsln8 poliry
We have not made any appeals orsolicited funding from the Eeneral public in year. We do not use
any professional fund-raisers to carry out any activities on our behalf. Through our webstte we have
an ongoing request for fvnds, and have provided a link via Local Givin& for indNTrduals to support us
but funds from this source are very limtted. We are aware of the Fundralslng Regulatorfs Code of
Fundraising Prartice and will not put undue pressure or unreasonably intrude on anyone to make a
8ift. Any appeals we make in the future for donors will be developed with respect to our current and
potentlal donors as well as for the people we are here to support. We have not received any
fundraislng complaints from our dorK)rs.
Public Benefft
The trustees have glven due consideration to the Charity Commissk+n'5 publlshed guidance on the
Public Benefrt requirements under the Charlties Act 2011.
14

TOWER HAMLEf5 FIUEND5 AND NEIGHBOURS
(a company lirnlted by guarantee)
DIREcfoRS' AND TRusfEES' REPORT FOR THE YEAR ENDED 31 MARCH 2024
Trustees, responsibilities in relation tothe financial statem
The charity trustees (who are also d1￿CtorS of Tower Hamlets Friends and Neighbours for the
purposes of company lawl are responsible for preparing a trustee5' annual report and financial
statements in accordan￿ with the applicable law United Kingdom kcounting Standards Iunited
Kingdom Generally Accepted Accounting Pratticel.
Company law requires the board of trustees to prepare financial statements for each year which give
a true and fair view of the state of affairs of the charity and of the incoming resources and application
of resources, including the income and expenditure for that period. In preparing the financial
statements. the trustee5 are required to:
select suitable accounting policie5 and apply them consi5tentty.
observe the methods and principles in the Chartties SORP.
make judgements and estimates that are reasonable and prudent.
state whether applicable UK accounting Standards have been followed, subject to any
material departures disclosed and explained in the financial statements- and
prepare the financial Statements on a 80ing COn￿M basis unless tt is inappropriate to
presume that the charTrty will continue in operation
The trustees are responsible for keeping proper accounting records that disdose with reasonable
accuracy at any time the financial position of the charty and to enable it to ensure the financial
staternents comply with the Companies Att 2(K16. They are also responsible for safeguarding the
assets of the charÈty and hence for taking reasonable steps for the prevention and detection of fraud
and other irre8ularities.
Approved by the Board of Trustees of Tower Hamlets Friends and Nerghbours and signed on Its behalf
by:
ANNE WORLLEDGE
CARL 5fEVENTON
Anne Worlledge
Carl Steventon
(Dirertor and Trustee)
(Direttor and Trustee)
20 December 2024
20 Decernber 2024
15

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company limited by guarantee)
INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES
I rèport on the actounts of the company for the year ended 31 March 2024. which arè Set out on pagè5 17to
25.
ReSp•rt￿e r•sponsibilrlles oltru5tees •nd examlntr
The trustees Iwho are a150 the dirertors of the company for the purposes of Company lawl are responsible for
the preparation of the accotsnts. The twstees tonyder that an audit is not required for this year under settion
144121 of the Charities Act 2011 Ith• 2011 Attl and that an Independent examination Ys needed.
Havin8 satisfied rny5elf that the chartty is not subject to audit under company lawand is eligible for independent
examlnation, it Is my responsibility to:
Èxamine the accounts yndtr sertlon 145 of the 2011 Att:
to follow the procedures laid down in the general Olrertions gfven by the Charlty Commi55ion under
sectlon 1451511bl of the 2011 Act.. and
to State whether particular matters havè come to my attention.
Basls of Independent examlnees report
My examinatlon wa5 caliled out In accordance with the general Directlons 8lven by the Charlty Comm1s55on. An
examihatlon Include5 a revltw of the accountlng records kept by the charity and a comparison of the accounts
presented with those records. It also Indudes conslderatlon of any unusual Itèms or dlsclosure5 in the accounts
and seeklng explanations from you as tfuslees concernin8 any such rnatters. The procedures undertaken do not
provlde all the evidence that would be requlred in an audit and ¢onsequentty no opinion is Niven as to whether
the accounts present a 'true and fair VI¢￿ and the report is Ilmlted to thosè matter$ Set out In the statement
below.
Ind¥p•nd¢nt Qxamlnerfs st•tement
In tonnertion w4th rny examlnatlon, no matter has come to my attention..
111 whlch 8lves me reasonable tause to belleve that In any material respect the requlrèments..
to keep accovntin8 records In accordance wlrh section 386 of the Companles Art 2006,. and
to prepare account5 whlch accord with the accounting records. and tomply with the accounting
requirements of sertion 396 of the Companies Art 2r￿ and with the method5 and principles oftht
ststemènt of Recommended Pract1￿.. Accountrn8 and Reporting by Charitles
have not been met,. or
121 to which, in my opinion, attentlon should be drawn in ordtr to enable a proper understandin8 of the
accounts to be reached.
Gavln PurvSs IFCCAI, Chartered Certlfted Accountant
20 December 2024
Purvis Stevens LLP. Hayles Bridge Offices. 228 Mul8rave Road. Chearn, Surrey SM2 6
16

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmited by guarantee)
StATEMENT OF ANANaAL AcnvmES
FOR THE YEAR ENDED 31 MARCH 2024
Funds
Fvnds
Tot•1
2024
Total
2025
Income:
Donations
Income from d)arltable a¢tlvblle5
Investment Income
Total IAfom•
6.375
122.691
29.167
129,
29,187
77,740
50.c¥)O
498
128,238
151.858
159.923
Expendltur¢".
Costs of ralslng funds
Expendlture on charltable
activitlès-.
18.443
21,
34,524
8efrlendln8 servl¢es
133.416
167.948
172,784
Tot*1 •xp•ndltur•
37.
151.858
189,154
207,308
N•t In¢omelExpndltur•l and bmt
movgm•nt In funds for th• y••r.
Reconclllatlon of funds
Total funds brou8ht forward
T•i•l funih ￿rrI￿ forwanl
14115
129.231)
129.231)
179.0701
102.202
72.971
102.202
n,971
181,272
102,202
Statement of Flnantial Artivltles also complies with the reqU1￿MentS for an Income and expenditure
account under the Companies Act 2[￿.3
Contlnuln8 Oper*lo
None of the compan￿5 actlvltles were acquired or discontinued during the ab)ve two flnandal
periods.
The notes on pa8es 19-25 form part of these financial ststements.
17

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a Company limited by guarantee)
BALANCE SHEEfAS AT 31 MARCH 2024
2023
Tangible fixed assets
Total Fixed Assets
io
Current assets
Debtors
Cash at bankand in hand
Total ¢urrent a$s•ts
li
12
1,216
161,351
162,567
81,731
81,731
Uabllltles
Creditors due within one year
Net current assets
13
18.760)
72.971
160,3651
102,202
Total assets, less ¢urr•nt Ilabllltlos
72.971
102.202
Net assets
72,971
102,202
The funds of the charlty
Unrestricted Income funds
Restricted income funds
Total funds
14
72,971
102,202
72,971
102,202
The notes on pages 19-25 form part of these financlal statements.
For the yeor endlnL7 31 Mordj 2024 the compqny was entitled to exemptlonfvm oudlt undersertion 477 of the
ComponieSA¢t2ik￿ relotinq to smallcompanie&
Dlrector5'responsibilitses.-
the members hove not requlred the mpony to obtaln on oudit of its occountsfor the yet7rln questlon
In o¢cordance with sertion 476,
the directors ocknowledqe theirresponsibilitiesforcomplylna wlth the requirements of the Art with
respert to accounting records ond the preporotion of occounts,
these accounts have been preporedin accordonce with theprowsions 17pplkoble to compan￿$ subject
to the5mal1componies'regi￿.
Approved by the Dirertors on 20 December 2024
ANNE WORLLEDGE
CARL sfEVEKfoN
Anne Worlledge- Director and Trustee
Carl Steventon- D1￿clOr and Trustee

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmited by 8uarantee)
NOTES TO THE AccouKrs
FOR ThE YEAR ENDED 31 MARCH 2024
l. A¢eountin8 poll¢ies
The principal accounting policies adopted are summarTSed below. The accounting policies have
been applied con5iStentty thrOu8h0￿ the year and In the precedin8 year.
a. 80515 of octounting
The financial statements have been prepared under the hlstorlcal cost conventlon. The financial
statements have been prepared in accordance with Accountin8 and Reporting by Charities
Statement of Recommended Prartice and in accordance with Flnancial Reportin8 Standard 102,
the Financial Reportlng Stsndard applrcable in the UK and Republic of Ireland. and the Companies
Act 2006.
Tower Hamlets Friends and Neighbours meets the definition of a publlc benefit entity under FRS
102. Assets and Ilabilities are recognised at historical c05t, or transactlon value. unless otherwise
stated in the relevant accountin8 poliw notes.
b. Fund occounting
Unrestricted funds are avallable for use at the diSC￿tIon of the trustees In furtherance of the
general objertNes of the charlty.
Restrlrted funds are Subject to the restrlctlon on thelr expendlture Imposed by the donor or
through the terms of an appeal.
. Income
All Incomln8 resource$ are reco8nised when the charlty has entltlement to the funds. any
performance condltions attached have been met. it is probable that the Income wlll be received
and the amount can be measured rellablv.
d. Donoted services ondfacilitie5
Donated services and facilities a￿ included at the value to the charlty when the charity has
control over the item, any conditions associated with the donated item have been met. the
economic benefrt to the charity 15 probable and the economlc beneflt can be reliably measured.
On receipt, donated professional ser¥kes and facilities are ￿08nIsed on the basis of the value of
the gift to the charty which is the amount the charlty would have been willing to pay to obtaln
the services or facilities in the open marketr a correspondin8 amount is then recognised in
expenditure in the period of receipL
In accordance with the Charities SORP FRS 102. the general volunteer time provided by
volunteers has not been recognlsed and refer to the trusteeg annual ￿pOrt for more infomiation
about their contribution.
19

TOWER HAMLETS FRIENDS AND NEIGHBOURS
(a company Ilmited by guardnteel
e. Interestreceivable
Investment income is included when receivable and the amount can be ￿lIab￿ rneasu￿d by the
charity,. this is nomially upon notlfKation by the bank.
f. Expenditure
Expenditure Is ￿COgnISed once there is a legal or constructive obligatlon to make a payment to
third party, it is probable that settlement will be ￿qUired and the amount of the obligation can be
measured reliably. Expendlture is classified under the following activity headin8S:
Costs of rai5in8 funds comprise those costs incurred in seeklns voluntsry income, including
Staff tlme.
Expendlture on charitable artivities comprises those costs incurred by the charlty In the
delivery of its artlvities and services for its beneficiaries. It includes both costs that can be
allocated directly to such attivities and those costs of an indirect nature necessary to support
them.
Other expendlture represents those Items not falling into any other headlng.
All expenditure is inclusive of irrecoverable VAT.
g. Allocotlon of sUPPOrt costs
Support costs are those functions that a5SiSt the vffjrk of the charity but do not d1￿Cl￿ undertake
charltable actlvitles. Support costs are allocated between the expendlture categories on a basis
de￿gned to reflect the use of the ￿SoUrCe. Costs relatlng to a particular activity are allocated
d5￿CtlY. whlle others are apportK)ned on an appropriate basls e.8. estimated staff tlme or usa8e
as set out in Note 5.
h. Tanqlble Fixed a55ets
Flxed a55ets are stated at cost less accumulated depredatlon. Depreciation is provided at the rate
calculated to wrlte off the cost of each asset over its useful economlc life. The fixed assets are
mainly computer equipment, and these assets are depreciated over three years on a stralght-llne
basis. Equlpment, Includlng computers and software. costing less than per indNidual item are
not capltalised and a￿ charged to expendlture In the year of purchase.
No assets were held by THFN as a custodian.
Debtors
Debtors are recognised at the settlement amount. Prepayments a￿ valued at the amount
prepaid.
Creditors ondprovisions
Credltors and provision5 are recognised where the charity has a present obligatlon resultin8 from
a past event that will probably result in a transferof funds to a third party and the amount due can
be rneasu￿d or estimated reliably.
k. Finoncial in5tniments
The charlty only has financial a￿ts and financial liabilities of a klnd that qualify a5 baslc financial
instruments. Basic financial Instruments are initialty recognised at transaction value ond
subsequently measured at their settlement value.
20

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company limlted by 8uaranteel
2 Donations and le8acies
All of the charitys voluntsry income *05 re￿Ived in the forrn of grants and donations. While
the charity ￿CeNeS a small portion of this income In the fonn of un501icited donations. it
generates much the greater part by application to charrtable trusts and statutory bodles.
3 Income from charTtaWe artivlties
The charity was in receipt of income from certain perfonnance ￿lated 8rants ancillary to the
delivery of its charitable actlvlties. Income from charitsble actrvities comprises a grant from
the London Borough ofTower Hamlets {2024: £39.584; 2023: £50,c(oI.
4 Investment Income
2023
Income from investments
Bank interest
1.691
1.691
1,691
1,691
498
498
21

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company limlted by guarantee)
5 Totsl resources expended:
Be￿ndIng Services
2024
Cost oAm151nqfvnds
Staff costs
Sundry costs
18,443
19,706
1.500
21,206
25,184
654
25,838
2.762
18.443
Cost oJtharttable ortNkles
Staff costs
Transport and travel
Outings with dlents
Telephone
Postage and stationery
Recruitment costs
Marketln8
Training
Support msts allocated to
arltqble artl¥rftks
General support..
Staff costs
Premises
Insurance
Sundry expenses
Computer support
IT and systems upgrade
Payroll costs
Governonce cost.
Independent examiners fee
Other 8overnance costs
7,578
1,483
2.285
3,152
110.732
118.310
1,483
2,285
3,152
602
123.811
1,695
4.609
543
858
680
24,235
9,823
707
218
3,360
26,443
10,362
639
604
3.983
9,823
707
218
2,1(KJ
2.100
2,049
1,500
174
167,948
1,500
511
181,471
174
34.534
133.415
Total expendlture
37,296
1.858
,154
207.308
6 Net in¢ome forthe year
2024
Z023
This is ststed after tharging:
Independent Examinerf5 fee
1,500
22

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmited by guarantee)
2023
Salaries and wa8e5
National Insuran￿ contrlbutlons
Pension costs
121.508
33.214
7,529
162,251
126.842
37,487
11,108
175.437
No employee received employee benefits lexcludlng employer pension contributions) of
more than £60,(XXI12023: one employee receNed more than £60,CIXII.
The tnjstees were not pald. or received. any benefits from empboyment with the charity or
relmbursed for expenses during the year12023= nil).
The employee benefits of the key management personnel of the charity were £65,685
12023: £88,110).
The avera8e number employees {and full-time equivalentl, analysed by function was..
2023
Fui thme
Full tlm•
A¥er4¢e
Avern
Equl¥•beni
Management
Servlce delivery
8 Taxatlon
As a charity. Tower Hamlets Frlends and Nelghbours Is exempt from tax on Income and 8ains
falllng withln Section 505 of the Taxes Act 1988 or Settion 256 of the Taxatlon of Chargeable
Gain5 Act 1992 to the extent that these are applied to Its charltsble objects. No tsx char8e
has arisen within the charity.
9 Related party traThsa¢tlo
Tower Hamlets Friends and Neighbours rents its office premises from St. Margareys House-
a charity which provides office accommodation to local community organisations and
charities. Anthony Hardie la trustee of THFNI is a Director and Chief Executlve of St
Margareys House. Our accommodation payments for the year to 31 March 2024 were
£9,82312023.. £10.362).
23

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmited by guarantee)
10 Ta￿[ble fixed assets
2024
2023
Fixtures and offke equlpment
Cost at l April 2023
Additions
Cost at 31 March 2024
925
925
925
925
Depredation
As at l Aprll 2023
Char8e for the year
As at 31 March 2024
925
925
925
925
Net book value:
At 31 March 2023
At 31 March 2024
11 Debtors
20
Other debtors
Prepayments
1.216
1,216
12 Cash and cash equlvalents
2024
2023
Cash In hand
81,731
81,731
161,351
161,351
13 Credltors: amounts fall1￿ due wlthln one year
2023
Deferred income
Taxation and social security costs
Holiday pay
Accruals
47,824
3,331
6.594
2,615
60,365
1.639
3,800
3,321
8,760
24

TOWER HAMLEfs FRIENDS AND NEIGHBOURS
(a company Ilmlted by Euarantee)
Deferred income represents grants attributable to the following accounting period.
2024
Balance at l April
Amount released to income
Amount deferred in the year
Balance at 31 March
47,824
(47,824)
{7,5001
47,824
47.824
10)
14 Movement in unrestrFCted fvnds
Generdl Fund
2024
2023
Balance at l April 2023
Incoming resources
Resources expended
Funds at31 March 2024
102,202
8.1￿5
(37,296)
72.971
181,272
8,758
{87,8281
102.202
15 Movernent In resirkted Income
m0￿ment in Restrirted Income
31 March a714
Garfield Weston Foundation
Clarion
City Bridge Trust
City Bridge Trust lone-offj
LBTH
Charles Hayward
Charles S Frenth
Drapers
Robert McAlpin
Coopers Charvty
Wakefield and FT
WG Edwards
Anne Rylands
L8TH Mayors Award
15.CO)
{15.C(
{10.(MXJ)
{41,810)
(3.814)
(29.16n
14.LKK))
{5,CWI
(10.COJI
I10.(K￿)I
{750)
(8,CKX))
{1,41Y))
(2.￿7)
(10.41n
I151.￿}
39.4
10)
3.814
29.167
10.IX
10,(ti)
750
25CI)
10.417
104.1>34
47,824
101

TOWER HAMLETS FRIENDS AND NEIGHBOURS
(a company Ilmited by guarantee)
Funders and supporters
The Trustees and the staff of Tower Hamlets Friends and Neighbours would like to thank all of those
charitable foundations and organisatbons. and people. who make our work possible. Without your
support. we would not be able to do the work that we do. to SUPPOrt the elderly and vulneTrble
residents of Tower Hamlets.
Thank you also to our excellent staff, volunteers and community Partners - all working with skill,
dedication and passion to improve people's Itves - and to our partners in health. social care, and
commissioners in our l(Kal authority.
Finally, our biggestthankyou is to ourclients. the reason THFN exists, and who make ourjobs fvlfilling.
Thank you.
City Bridge Trust
London Borough of Tower Hamlets
Drapers Charitable Fund
The Robert McAlpine Foundation
Garfield Weston Foundation
Clarion Housing
Charles Hayward Foundation
Charles S French Charitable Trust
Worshipful Company of Coopers
Wakefield and Tetley Trust
WG Edwards Charitable Foundation
Anne Rylands Fund/ Sir Jules Thorne Trust
26