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2025-03-31-accounts

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Company registration number: 04740511 Charity registration number: 1099145

Citizens Advice Lincoln & Lindsey

(A company limited by guarantee)

Annual Report and Financial Statements

for the Year Ended 31 March 2025

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Contents

Reference and Administrative Details 1
Trustees' Report 2 to 5
Statement of Trustees' Responsibilities 6
Independent Auditors' Report 7 to 9
Statement of Financial Activities 10
Balance Sheet 11
Statement of Cash Flows 12
Notes to the Financial Statements 13 to 25

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Reference and Administrative Details Chair of Trustees Joy Hamilton Clews Trustees Joy Hamilton Clews Catherine Connell, Treasurer Lynda Jean Crosby Martyn Robert Heathcote Simon McCaffrey Shiv Nand Malcolm David Mitchell (appointed 20/08/25 & resigned 08/10/25) Maniram Arumugam Vasuki (appointed 20/08/25) Senior Management / Jenny Barnett, Chief Officer Leadership Team Paul Burrows, Operations Manager Thomas Hutchesson, Service Delivery Manager Charity Registration Number 1099145 Company Registration Number 04740511 Registered Office Guildhall Marshall's Yard Gainsborough Lincolnshire DN21 2NA Auditor Forrester Boyd Robson Limited Waynflete House 139 Eastgate Louth Lincolnshire LN11 9QQ Bankers Lloyds Bank Lumley Road Skegness Lincolnshire PE25 3LP

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Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Trustees' Report

The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements and auditors' report of the charitable company for the year ended 31 March 2025.

Objectives and activities

Objects and aims

The charity's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Lincoln, East Lindsey and West Lindsey and surrounding areas.

Public benefit

The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales. When reviewing the charity's objectives and aims, and in planning future activities, the trustees have considered the Charity Commission's general guidance on public benefit.

Achievements and performance

During the year, through generalist advice services, locally and nationally delivered projects including both restricted and unrestricted projects, more than 7,000 local clients in Lincoln, East and West Lindsey were helped with more than 36,000 issues.

Overall as a service we helped more than 36,000 clients with almost 85,000 issues in our generalist services and through our projects and we achieved £14,782,931 in financial outcomes for clients.

A further 3,700 client contacts were made where clients required information or a referral to an external organisation. In addition, in our consumer service we helped with more than 39.000 consumer enquiries.

For information on restricted funded projects please see 'Note 18' on the accounts.

Research and Campaigns

During the financial year the charity submitted a range of research and campaign issues to national Citizens Advice. A key focus was around the cost of living crisis. Citizens Advice collects evidence of clients' problems and uses this to campaign for change in national and local policies and services. Citizens Advice has a key role in speaking up for clients, raising issues brought into the service, contributing to public debate and informing legislation.

Equality and Diversity

The charity is committed to providing a supportive and inclusive culture for:

The charity recognises the positive value of diversity, promoting equality and fairness, and challenging discrimination. Client, staff and trustee profiles are monitored to ensure that services reflect the community and the charity aims to ensure services are accessible to all.

Financial review

The results for the year and the financial position of the charitable company are shown in the annexed financial statements.

Citizens Advice Lincoln & Lindsey has benefited from financial support from County, District, Town Councils and Charities during the year and has been successful in securing project funding and opening up other avenues of funding from new sources. Thanks go to all funders for their continued support.

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Citizens Advice Lincoln & Lindsey

Trustees' Report

Investment policy and objectives

Under the Memorandum and Articles of Association, the charity has the power to make and hold investments using general funds of the company

Reserves policy

Citizens Advice charities need robust financial risk management policies as the majority of income and funding streams are on a 12-month, short term basis. This means that each local Citizens Advice has a continuation fund in the event of a catastrophic loss of funding to enable the organisation to restructure, manage staffing if necessary in order to ensure the sustainability of the service.

The Charity Commission states that registered charities should keep money aside as a reserve to protect against drops in income or allow it to take advantage of new opportunities. A Charity’s reserves can be spent on any of its aims and objectives.

With this in mind, the trustees have considered the level of reserves that the charity should have. The trustees feel it is prudent to hold between six and twelve months operating costs in reserves. We calculate our reserves based on total Unrestricted Funds less Unrestricted Fixed Assets.

Based on the 2025/26 projected budget expenditure the reserves required to meet the policy would equate to between £1,676,959 and £3,353,919. Our actual Unrestricted funds freely available our 'Free Reserves' at 31st March 2025 were £1,849,736 (note 19). The trustees are satisfied with this position.

Fundraising standards information

The charity had no significant fundraising activities this year.

Priorities and plans for future periods

The Charity’s strategic priorities over the next two years:

End the disparities in access and experience for marginalised group

Prevent more people reaching crisis point by addressing problems earlier

Structure, governance and management

Governing document

The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

Citizens Advice Lincoln & Lindsey is a company limited by guarantee governed by its Memorandum and Articles of Association dated 22nd April 2003, as amended 21st March 2018 and 21st September 2023. It is registered as a charity with the Charity Commission. The members of the company have agreed to contribute £1 each in the event of the charity winding up.

The trustees are responsible for ensuring risks are managed effectively. Major risks are reviewed and systems and/or procedures established to manage those risks with a ‘lessons learnt’ approach. The risk management arrangements include but are not limited to a risk management strategy, a comprehensive business continuity plan and robust performance and quality management, financial management, information risk management, ICT management, health & safety and premises management.

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Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Trustees' Report

Recruitment and appointment of trustees

The directors of the company are also charity trustees for the purpose of charity law and under the company's Articles and may be co-opted during the year and/or elected at the Annual General Meeting.

The Trustee Board has regard to the requirement for any specialist skills when considering new trustees. In an effort to maintain a broad skill mix, members of the Trustee Board are requested to provide a list of their skills and in the event of particular skills being lost due to retirement or resignation a recruitment process is launched and individuals with the required skills are invited to apply for the position of trustee.

Induction and training of trustees

New trustees are invited and encouraged to attend a short training programme to familiarise themselves with the charity and the context within which it operates.

This covers:

Arrangements for setting key management personnel remuneration

The trustees set the pay policy which sets out pay and conditions for key management and employees. The trustees are committed to ensuring the pay system operates as effectively, efficiently and as equitably as possible.

Organisational structure

The Charity's trustees' meet a minimum of four times a year and are responsible for determining the strategic direction of the charity and that the charity is compliant with company law, charity legislation and Citizens Advice Membership Standards.

The Trustee Board delegates the day-to-day responsibility for the operational aspects of the charity to the Chief Officer who ensures that the charity delivers the services specified and that key performance indicators are met.

Board review

The Trustee Board appraises and reviews its own performance and that of individual trustees, including the Chair. Such evaluation typically considers the Board's balance of:

Statement of internal control

The Trustee Board oversees the security of all personal information of clients, staff, funders and strategic partners that is processed. The charity holds joint responsibility for client data that is held in the case management system with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the General Data Protection Regulation and Data Protection Act 2018.

Page 4

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Citizens Advice Lincoln & Lindsey

Trustees' Report

Disclosure of information to auditor

Each trustee has taken steps that they ought to have taken as a trustee in order to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that information. The trustees confirm that there is no relevant information that they know of and of which they know the auditor is unaware.

The annual report was approved by the trustees of the charity on 17 November 2025 and signed on its behalf by:

| ......................................... JoySigned8021877963BE45F...CLews by: Joy Hamilton Clews Chair of Trustees

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Citizens Advice Lincoln & Lindsey

Statement of Trustees' Responsibilities

The trustees (who are also the directors of Citizens Advice Lincoln & Lindsey for the purposes of company law) are responsible for preparing the trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland".

Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including its income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Approved by the trustees of the charity on 17 November 2025 and signed on its behalf by:

| ......................................... JoySigned8021877963BE45F...CLews by: Joy Hamilton Clews Chair of Trustees

Page 6

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Independent Auditor's Report to the Members of Citizens Advice Lincoln & Lindsey

Opinion

We have audited the financial statements of Citizens Advice Lincoln & Lindsey (the 'charity') for the year ended 31 March 2025, which comprise the Statement of Financial Activities, Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP - FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and applicable law (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the original financial statements were authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

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Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Independent Auditor's Report to the Members of Citizens Advice Lincoln & Lindsey

Opinion on other matter prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities (set out on page 6), the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so.

Auditor responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

•Discussions with management, including consideration of known or suspected instances of non-compliance held.

•Challenging assumptions and judgements made within significant accounting estimates and judgements such as depreciation

•Testing of income, bank, purchases and payroll, systems and controls and providing conclusions on the regularity of samples chosen.

•Identification of key laws and regulations central to the operations and review of compliance with such laws and correspondence with solicitors to identify any on-going litigation.

•Testing of journal entries and potential override of systems

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Citizens Advice Lincoln & Lindsey

Independent Auditor's Report to the Members of Citizens Advice Lincoln & Lindsey

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statement or non-compliance with regulations. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its trustees as a body, for our audit work, for this report, or for the opinions we have formed.

[Muillsov] |[Ldom] DocuSigned by:

...................................... 6F058BDA3524485... Adam Millson (Senior Statutory Auditor) For and on behalf of Forrester Boyd Robson Limited, Statutory Auditor

Waynflete House 139 Eastgate Louth Lincolnshire LN11 9QQ

17 November 2025

Page 9

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Statement of Financial Activities for the Year Ended 31 March 2025 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

Note
Income and Endowments from:
Donations and legacies
3
Charitable activities
4
Investment income
5
Total income
Expenditure on:
Charitable activities
6
Total expenditure
Net income
Transfers between funds
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
18
Note
Income and Endowments from:
Donations and legacies
3
Charitable activities
4
Investment income
5
Total income
Expenditure on:
Charitable activities
6
Total expenditure
Net income
Transfers between funds
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
18		 Unrestricted
funds
£
60,511
1,416,563
50,216
1,527,290
(1,333,690)
(1,333,690)
193,600
42,739
236,339
1,688,397
1,924,736
Unrestricted
funds
£
50,538
1,197,085
33,624
1,281,247
(1,045,794)
(1,045,794)
235,453
125,672
361,125
1,327,272
1,688,397		 Restricted
funds
£
-
1,401,091
-
1,401,091
(1,342,349)
(1,342,349)
58,742
(42,739)
16,003
170,095
186,098
Restricted
funds
£
-
1,327,956
-
1,327,956
(1,306,741)
(1,306,741)
21,215
(125,672)
(104,457)
274,552
170,095		 Total
2025
£
60,511
2,817,654
50,216
2,928,381
(2,676,039)
(2,676,039)
252,342
-
252,342
1,858,492
2,110,834
Total
2024
£
50,538
2,525,041
33,624
2,609,203
(2,352,535)
(2,352,535)
256,668
-
256,668
1,601,824
1,858,492

All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2024 is shown in note 18.

The notes on pages 13 to 25 form an integral part of these financial statements. Page 10

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

(Registration number: 04740511) Balance Sheet as at 31 March 2025

2025 2024
Note £ £
Fixed assets
Tangible assets 11 117,380 121,359
Investment property 12 75,000 75,000
192,380 196,359
Current assets
Debtors 13 178,871 299,651
Cash at bank and in hand 14 1,903,128 1,566,960
2,081,999 1,866,611
Creditors: Amounts falling due within one year 15 (163,545) (204,478)
Net current assets 1,918,454 1,662,133
Net assets 2,110,834 1,858,492
Funds of the charity:
Restricted income funds
Restricted funds 186,098 170,095
Unrestricted income funds
Unrestricted funds 1,924,736 1,688,397
Total funds 18 2,110,834 1,858,492

The financial statements on pages 10 to 25 were approved by the trustees, and authorised for issue on 17 November 2025 and signed on their behalf by:

......................................... 8021877963BE45F... Joy Hamilton Clews Chair of Trustees

The notes on pages 13 to 25 form an integral part of these financial statements. Page 11

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Statement of Cash Flows for the Year Ended 31 March 2025

Note
Cash flows from operating activities
Net cash income
Adjustments to cash flows from non-cash items
Depreciation
11
Investment income
5
Working capital adjustments
Decrease/(increase) in debtors
13
(Decrease)/increase in creditors
15
Net cash flows from operating activities
Cash flows from investing activities
Interest receivable and similar income
5
Net increase in cash and cash equivalents
Cash and cash equivalents at 1 April
Cash and cash equivalents at 31 March		 2025
£
252,342
3,979
(50,216)
206,105
120,780
(40,933)
285,952
50,216
336,168
1,566,960
1,903,128		 2024
£
256,668
3,978
(33,624)
227,022
(186,966)
94,760
134,816
33,624
168,440
1,398,520
1,566,960

All of the cash flows are derived from continuing operations during the above two periods.

The notes on pages 13 to 25 form an integral part of these financial statements. Page 12

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

1 Charity status

The charity is limited by guarantee, incorporated in , and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.

The address of its registered office is: Guildhall Marshall's Yard Gainsborough Lincolnshire DN21 2NA

These financial statements cover the individual entity, Citizens Advice Lincoln & Lindsey.

2 Accounting policies

Summary of significant accounting policies and key accounting estimates

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Statement of compliance

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)) (issued in October 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Basis of preparation

Citizens Advice Lincoln & Lindsey meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.

Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity.

Income and endowments

All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably.

Donations and legacies

Donations are recognised when the charity has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of performance by the charity before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that these conditions will be fulfilled in the reporting period.

Page 13

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Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

Expenditure

All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use. Other support costs are allocated based on the spread of staff costs.

Charitable activities

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Taxation

The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.

Tangible fixed assets

Individual fixed assets costing £2,000.00 or more are initially recorded at cost.

Depreciation and amortisation

Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:

Asset class Depreciation method and rate
Freehold property and property improvements 2% straight line
Fixtures and fittings 33% straight line
Computer equipment 33% straight line

Investment properties

Investment property is carried at fair value, derived from the current market prices for comparable real estate determined annually by external valuers. The valuers use observable market prices, adjusted if necessary for any difference in the nature, location or condition of the specific asset. Changes in fair value are recognised in profit or loss.

Trade debtors

Trade debtors are amounts due from customers for merchandise sold or services performed in the ordinary course of business.

Trade debtors are recognised initially at the transaction price. They are subsequently measured at amortised cost using the effective interest method, less provision for impairment. A provision for the impairment of trade debtors is established when there is objective evidence that the charity will not be able to collect all amounts due according to the original terms of the receivables.

Cash and cash equivalents

Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.

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Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

Trade creditors

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if the charity does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after the reporting date. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presented as non-current liabilities.

Trade creditors are recognised initially at the transaction price and subsequently measured at amortised cost using the effective interest method.

Fund structure

Unrestricted income funds are general funds that are available for use at the trustees discretion in furtherance of the objectives of the charity.

Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.

Pensions and other post retirement obligations

The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charity has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.

Contributions to defined contribution plans are recognised in the Statement of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.

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Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

3 Income from donations and legacies

Donations and legacies;
Donations from individuals
Gifts in kind		 Unrestricted
funds
General
£
16,591
43,920
60,511		 Total
2025
£
16,591
43,920
60,511		 Total
2024
£
6,618
43,920
50,538

4 Income from charitable activities

Citizens Advice Lincolnshire
East Lindsey District Council
West Lindsey District Council
Consumer Services Funding
Trussell Trust/Help through Hardship
Universal Credit Help to Claim
NHS Lincolnshire - Winter Pressures
East Midlands Money Advice
ELDC Homelessness Prevention
ELDC Financial First Aid
Advice in Mablethorpe & Sutton on Sea
Birchwood Community Grant
Advice in Withern, Theddlethorpe and
Mablethorpe
Energy Advice Programme
Money & Pension Service National Call
Centre
Pension Wise
Acts Trust
The National Lottery Community Fund
Cadent Energy
Cadent Energy - Warm Spaces
Armed Forces
Citizens Advice Energy Casework
ELDC - Household Support Fund
WLDC - Household Support Fund
Citizens Advice CSDF Remote
Debt Mod. Fund
PCN		 Unrestricted
funds
General
£
135,018
61,200
60,200
-
-
-
-
-
-
-
-
-
-
28,335
985,720
-
-
-
-
141,090
-
-
5,000
-
-
-
-
1,416,563		 Restricted
funds
£
-
-
-
386,514
289,159
191,016
7,678
135,484
20,000
28,404
7,617
40,607
39,924
-
-
61,970
44,906
39,880
46,173
-
-
34,630
-
11,000
10,375
922
4,832
1,401,091		 Total
2025
£
135,018
61,200
60,200
386,514
289,159
191,016
7,678
135,484
20,000
28,404
7,617
40,607
39,924
28,335
985,720
61,970
44,906
39,880
46,173
141,090
-
34,630
5,000
11,000
10,375
922
4,832
2,817,654		 Total
2024
£
127,136
61,200
60,200
367,431
338,484
135,178
-
133,183
20,000
26,387
19,831
-
-
23,800
922,749
68,043
41,198
78,714
39,575
-
2,000
11,543
-
-
31,125
12,431
4,833
2,525,041

Page 16

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

5 Investment income

Interest receivable and similar income;
Interest receivable on bank deposits
Income from rents		 Unrestricted
funds
General
£
39,216
11,000
50,216		 Total
2025
£
39,216
11,000
50,216		 Total
2024
£
21,395
12,229
33,624

6 Expenditure on charitable activities

Wages and salaries
Other staff and volunteer costs
Premises costs
Office costs
Communications
IT
Trustee expenses
General expenses
Consultancy fees
Bank charges
Depreciation
Audit
Other governance		 Unrestricted
funds
General
£
1,059,085
14,183
63,851
26,855
23,008
19,266
125
263
122,545
1,145
-
3,283
81
1,333,690		 Restricted
funds
£
1,147,321
18,143
72,874
8,798
12,745
25,268
136
32
47,910
139
3,979
3,589
1,415
1,342,349		 Total
2025
£
2,206,406
32,326
136,725
35,653
35,753
44,534
261
295
170,455
1,284
3,979
6,872
1,496
2,676,039

Page 17

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

Wages and salaries
Other staff and volunteer costs
Premises costs
Office costs
Communications
IT
Trustee expenses
General expenses
Consultancy fees
Bank charges
Depreciation
Audit
Other governance		 Unrestricted
funds
General
£
814,488
13,292
60,257
22,293
22,631
16,248
189
2,268
90,158
161
-
3,671
138
1,045,794		 Restricted
funds
£
1,127,894
17,418
75,477
8,220
9,892
25,980
264
1,460
30,742
133
3,979
5,105
177
1,306,741		 Total
2024
£
1,942,382
30,710
135,734
30,513
32,523
42,228
453
3,728
120,900
294
3,979
8,776
315
2,352,535

7 Net incoming/outgoing resources

Net incoming resources for the year include:

Audit fees
Other non-audit services
Depreciation of fixed assets		 2025
£
4,100
2,772
3,979		 2024
£
4,050
4,726
3,979

8 Trustees remuneration and expenses

During the year the charity made the following transactions with trustees:

Joy Hamilton Clews

£123 (2024: £453) of expenses were reimbursed to Joy Hamilton Clews during the year.

Lynda Jean Crosby

Shiv Nand

No trustees, nor any persons connected with them, have received any remuneration from the charity during the year.

No trustees have received any other benefits from the charity during the year.

Page 18

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

9 Staff costs

The aggregate payroll costs were as follows:

Staff costs during the year were:
Wages and salaries
Social security costs
Pension costs		 2025
£
2,001,611
164,416
40,379
2,206,406		 2024
£
1,773,933
132,572
35,877
1,942,382

The monthly average number of persons (including senior management / leadership team) employed by the charity during the year expressed as full time equivalents was as follows:

Average number of employees 2025
No
90		 2024
No
85

No employee received emoluments of more than £60,000 during the year.

The total employee benefits of the key management personnel of the charity were £157,354 (2024 - £152,309).

10 Taxation

The charity is a registered charity and is therefore exempt from taxation.

11 Tangible fixed assets

Cost
At 1 April 2024
At 31 March 2025
Depreciation
At 1 April 2024
Charge for the year
At 31 March 2025
Net book value
At 31 March 2025
At 31 March 2024
12 Fixed asset investments
Investment properties		 Land and
buildings
£
223,431
223,431
102,072
3,979
106,051
117,380
121,359		 Furniture and
equipment
£
21,680
21,680
21,680
-
21,680
-
-		 Computer
equipment
£
46,223
46,223
46,223
-
46,223
-
-
2025
£
75,000		 Total
£
291,334
291,334
169,975
3,979
173,954
117,380
121,359
2024
£
75,000

Investment properties

Page 19

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

Investment properties

The investment property was valued at £75,000 in October 2021 by an independent and professional valuer. In the opinion of the trustees, the property's fair value at 31st March 2025 was £75,000.

13 Debtors

Trade debtors
Prepayments
Accrued income		 2025
£
126,480
22,873
29,518
178,871		 2024
£
254,324
29,723
15,604
299,651

14 Cash and cash equivalents

14 Cash and cash equivalents
Cash at bank
15 Creditors: amounts falling due within one year
Trade creditors
Other taxation and social security
VAT grant repayable
Other creditors
Accruals		 2025
£
1,903,128
2025
£
16,228
38,998
38,687
21,392
48,240
163,545		 2024
£
1,566,960
2024
£
32,987
31,572
57,974
43,346
38,599
204,478

16 Pension and other schemes

Defined contribution pension scheme

The charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the charity to the scheme and amounted to £40,379 (2024 - £35,877).

17 Commitments

Other financial commitments

The total amount of other financial commitments not provided in the financial statements was £171,667 (2024 - £43,487).

Page 20

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

18 Funds

18 Funds
Unrestricted funds
General
Unrestricted general funds
Restricted funds
Freehold property
Consumer Services
Funding
Universal Credit Help to
Claim
Trussell Trust/Help
through Hardship
NHS Lincolnshire - Winter
Pressures
East Midlands Money
Advice
ELDC Homelessness
Prevention
ELDC Financial First Aid
Advice in Mablethorpe and
Sutton on Sea
Birchwood Community
Grant
Pension Wise
Acts Trust
The National Lottery
Community Fund
Cadent Energy
Citizens Advice Energy
Casework
WLDC - Household
Support Fund
Citizens Advice CSDF
Remote
Debt Mod. Fund
PCN
Advice in Withern,
Theddlethorpe and
Mablethorpe
Total restricted funds
Total funds		 Balance at 1
April 2024
£
1,688,397
121,359
-
-
-
-
-
-
-
-
-
-
-
45,490
-
3,246
-
-
-
-
-
170,095
1,858,492		 Incoming
resources
£
1,527,290
-
386,514
191,016
289,159
7,678
135,484
20,000
28,404
7,617
40,607
61,970
44,906
39,880
46,173
34,630
11,000
10,375
922
4,832
39,924
1,401,091
2,928,381		 Resources
expended
£
(1,333,690)
(3,979)
(386,514)
(191,016)
(272,642)
(7,591)
(135,484)
(15,925)
(19,654)
(7,617)
(18,851)
(61,970)
(43,852)
(51,779)
(41,428)
(31,266)
(11,000)
(10,375)
(922)
(2,877)
(27,607)
(1,342,349)
(2,676,039)		 Transfers
£
42,739
-
-
-
(16,517)
(87)
-
(4,075)
(8,750)
-
-
-
-
-
(4,745)
(6,610)
-
-
-
(1,955)
-
(42,739)
-		 Balance at 31
March 2025
£
1,924,736
117,380
-
-
-
-
-
-
-
-
21,756
-
1,054
33,591
-
-
-
-
-
-
12,317
186,098
2,110,834

Page 21

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

Unrestricted funds
General
Unrestricted general funds
Restricted
Freehold property
Consumer Services
Funding
Universal Credit Help to
Claim
Trussell Trust/Help
through Hardship
East Midlands Money
Advice
ELDC Homelessness
Prevention
ELDC Financial First Aid
Advice in Mablethorpe and
Sutton on Sea
Pension Wise
Acts Trust
The National Lottery
Community Fund
Cadent Energy
Citizens Advice Energy
Casework
Citizens Advice CSDF
Remote
Debt Mod. Fund
PCN
Cost of Living
Justice Fund
Staff Meals
Staff & Volunteer
Celebrations
Total restricted funds
Total funds		 Balance at 1
April 2023
£
1,327,272
125,338
83,282
-
-
-
-
-
-
-
1,100
22,200
3,543
-
-
-
-
30,000
8,800
279
10
274,552
1,601,824		 Incoming
resources
£
1,281,247
-
367,431
135,178
338,484
133,183
20,000
26,387
19,831
68,043
41,198
78,714
39,575
11,543
31,125
12,431
4,833
-
-
-
-
1,327,956
2,609,203		 Resources
expended
£
(1,045,794)
(3,979)
(352,914)
(135,178)
(310,611)
(133,183)
(20,000)
(26,387)
(19,831)
(68,043)
(42,298)
(55,424)
(43,118)
(8,297)
(31,125)
(12,431)
(4,833)
(30,000)
(8,800)
(279)
(10)
(1,306,741)
(2,352,535)		 Transfers
£
125,672
-
(97,799)
-
(27,873)
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
(125,672)
-		 Balance at 31
March 2024
£
1,688,397
121,359
-
-
-
-
-
-
-
-
-
45,490
-
3,246
-
-
-
-
-
-
-
170,095
1,858,492

Page 22

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

The specific purposes for which the funds are to be applied are as follows:

Restricted funds

Freehold Property

Restricted funds provided for the acquisition of the freehold property.

Consumer Service Funding

Provides advice and information to people on contracts for goods and services before, during or after purchase, including legislation or industry regulations and practical guidance.

Help through Hardship (Previously called Trussell Trust)

Provides help for people who cannot afford food and helps them get a voucher for a local food parcel whilst providing information and advice on the issues that are causing financial hardship.

Universal Credit Help to Claim

Supports people in the early stages of their Universal Credit claim, from the application, through to first payment including support with gathering evidence for their Universal Credit application

Winter Pressures

Supports people through the winter to assist with heating costs.

East Midlands Money Advice

Provides advice and casework to people who have significant debt issues, including help with priority and non-priority debts.

East Lindsey District Council - Homelessness Prevention

Provides support to local residents with housing issues, including preventing homelessness and assisting those that are homeless to access accommodation.

East Lindsey District Council - Financial First Aid

Provides support to local residents with navigating their financial recovery from Covid, including but not limited to supporting with welfare benefits, budgeting and income maximisation.

Advice in Mablethorpe and Sutton on Sea

Provides support for local residents of the LN12 area (Mablethorpe and Sutton on Sea) with advice, including welfare benefits, budgeting and income maximisation.

Birchwood Community Grant

To support families and children facing financial hardship in the Birchwood ward of Lincoln.

Pension wise

Provides free, impartial guidance to over 50s who have a UK-based defined contribution pension pot (this could be a personal or workplace pension).

Acts Trust

Provides welfare benefits advice & casework for people accessing food banks in Lincoln.

The National Lottery Community Fund

Provides welfare benefits, debt, housing, advice & casework for people accessing community settings in Lincoln.

Cadent Energy

Provides specialist energy advice and income maximisation to local people in the Lincoln area experiencing fuel poverty.

Page 23

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

Citizens Advice Energy Advice

Provides specialist energy advice and income maximisation to local people in the community experiencing fuel poverty.

WLDC - Household Support Fund

To support households facing financial hardship.

Citizens Advice CSDF - Remote

Funding to increase remote service delivery.

Primary Care Network (PCN)

Provides an advice service which contributes to social prescribing within the PCN.

Advice in Withern, Theddlethorpe and Mablethorpe

Advice offered to people living in Withern, Theddlethorpe, Mablethorpe including welfare benefits, casework and a focus on day to day living costs

19 Analysis of net assets between funds

Tangible fixed assets
Investment property
Current assets
Current liabilities
Total net assets
Tangible fixed assets
Investment Property
Current assets
Current liabilities
Total net assets		 Unrestricted
funds
General
£
-
75,000
2,013,281
(163,545)
1,924,736
Unrestricted
funds
General
£
-
75,000
1,817,875
(204,478)
1,688,397		 Restricted
funds
£
117,380
-
68,718
-
186,098
Restricted
funds
£
121,359
-
48,736
-
170,095		 Total funds
at 31 March
2025
£
117,380
75,000
2,081,999
(163,545)
2,110,834
Total funds
at 31 March
2024
£
121,359
75,000
1,866,611
(204,478)
1,858,492

Page 24

Docusign Envelope ID: B2F0F9EC-3342-41E9-89CC-8B920CE13844

Citizens Advice Lincoln & Lindsey

Notes to the Financial Statements for the Year Ended 31 March 2025

20 Related party transactions

During the year the charity made the following related party transactions:

Citizens Advice Lincolnshire

(J Clews is a Trustee of both Citizens Advice Lincolnshire and Citizens Advice Lincoln & Lindsey.)

Citizens Advice Lincolnshire was formed in order to facilitate co-operation between the Citizens Advice Bureaux in the county of Lincolnshire for the purposes of delivering improved, more sustainable services to clients. A business plan was developed and agreed based on the main aims of:

During the year funding was received totalling £135,018 (2024: £127,136) from Citizens Advice Lincolnshire. At the balance sheet date the amount due to/from Citizens Advice Lincolnshire was £Nil (2024 - £Nil).

Page 25