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What We've Acheived
Successfully implemented new and
retendered advocacy services - including
North Yorkshire Independent Advocacy Service
and Health Complaints Advocacy, Carers Count
Kirklees, Lead the Way, Oldham NHS
Complaints Advocacy and Calderdale
Independent Advocacy Service
Cloverleaf Connect - our training department
has retained 'Direct Claim, status as a City and
Guilds Assessment Centre. Our portfolio of CPD-
accredited courses has increased to10, including
a self-advoacy skills and train-the-trainer course
which has been delivered in local communities
arers Count in Kirklees - successfully piloted
a hospital discharge liason post, which has
since secured continued funding. The post
.supports unpaid carers to navigate the hospital
discharge processes for their loved ones.
ea
Inequalities - we delivered a s
ort-
term project around health inequalities for
people with severe and enduring mental health
issues. People with lived experience were
involved in highlighting issues and making
recommendations. This has now received
additional funding to be delivered across the
Wakefield area.
24

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## 

|ur Plan|s for t|he|Future|Future|
|---|---|---|---|---|
||~ Develop our|social value|and impact||
||framework||||
||~ Complete Carers UK Carer Confident||||
|Outstanding|mark||||
|Services|~ Review and|refresh<br>Quality Assurance|||
||Framework||||
||~ Develop our|volunteering|offer||
||~ Continue to|develop our|People's|Panel|
||~ Conduct employee<br>satisfaction<br>surveys||||
||and benchmark||||
|Outstanding|~ Ensure<br>all advocates are qualified|||to|
|People|Level 4||||
||~ Review our people policies||||
||~ Review pay,|terms and|conditions||
||~ Continue to|raise our profile through|||
||engagement,|consultation<br>and social|||
||media||||
|BeaTrusted|~ Training for|local teams|around<br>social||
|Voice|media<br>~ Continued<br>involvement||in national||
||consultation,|Advocacy|Leaders||
||Network etc||||





## 

|ur Plan|s for|the||Fut|ure|ure|
|---|---|---|---|---|---|---|
||~ Additional|investment||in our|Business||
||Development<br>Team||||||
|Financially|~ Continued|applications||for|funding||
|Secure and|from non-contract<br>sources||||||
|Diverse|~ Effective|budgetary||controls||and|
||planning||||||
||~ Develop|our<br>approach|||to|data|
||gathering|and analysis|||||
|Equitable,|~ Establish|EDI benchmarks|||||
|Accessible and|~ Review and implement|||our approach,|||
|Fair|language|and activities||to encompass|||
||inclusivity||||||
||~ Continued|development||of our Board|||
||of Trustees||||||
|Strong, Sound|~ Strengthening<br>of our safeguarding||||||
|Governance|practices||||||
||~ Strengthen<br>anti-fraud||assessments,||||
||practices|and policies|||||





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## 

|||||Llnrestricted|Restricted|Total funds|Total funds|
|---|---|---|---|---|---|---|---|
||||Note|funds<br>I|fundsf|2023<br>I|2022<br>6|
|Income from:||||||||
|Donations|||3|8,321||8,321|1,921|
|Charitable<br>activities:|||4|||||
|Advocacy||||2,973,987||2,973,987|3,173,927|
|Self advocacy|and involvement|||231,448|41,556|273,004|243,497|
|Information<br>and advice||||970,036||970,036|1,055,245|
|Training||||20,671||20,671|31,351|
|Investments|||s|2,495||2,495|1,086|
|Total income||||4,206,958|41,556|4,248,514|4,507,027|
|Expenditure<br>on:||||||||
|Charitable<br>activities:||||||||
|Advocacy||||3,101,126||3,101,126|3,176,622|
|Self advocacy|and involvement|||218,421|26,677|245,098|189,809|
|Information<br>and advice||||966,625||966,625|889,684|
|Training||||58,980||58,980|36,229|
|Total expenditure||||4,345,152|26,677|4,371,829|4,292e344|
|Net income/(expenditure)||for the||||||
|year|||s|(138,194)|14,879|(123,315)|214,683|
|Transfer<br>between<br>funds||||(3,682)|3,682|||
|Net movement<br>in|funds for|the year||(141,876)|18,561|(123,315)|214e683|
|Reconciliation<br>of|funds|||||||
|Total funds<br>brought|forward|||1,749,719|20,446|1,770,165|1,555,482|
|Total funds car ried forward||||1,607,843|39,007|1,646,850|Ie770e165|





## 




## 

|||||Note|2023|2022|
|---|---|---|---|---|---|---|
||||||6|E|
|Cash provided<br>by/(used|in) operating||activities||(95,133)|99,802|
|Cash flows from investing|activities:||||||
|Interest|||||2,495|1,086|
|Purchase of tangible<br>fixed assets|||||(14,926)|(34,261)|
|Cash provided<br>by/(used|in) investing|activities|||(12,431)|(33,176)|
|Increase/(decrease)<br>in cash and cash|||||||
|equivalents<br>in the year|||||(107,564)|66,627|
|Cash and cash equivalents|at the beginning||of the year||1,444,393|1,377,766|
|Cash and cash equivalents<br>at the end|||ofthe year||1,336,829|1,444,393|





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## 

|3|Income from dona|Income from dona|tions|tions|||||
|---|---|---|---|---|---|---|---|---|
||Current<br>reporting||period|||Unrestricted|Restricted|Total 2023|
|||||||E|E|E|
||Donations|||||8,321||8, 321|
||Total|||||8,321||8,321|
||Previous reporting||period|||Unrestricted|Restricted|Total 2022|
|||||||E|E|E|
||Donations|||||1,921||1,921|
||Total|||||1,921||1,921|
|4|Income from charitable||||activities||||
||Current<br>reporting||period|||Unrestricted|Restricted|Total 2023|
|||||||E|E|E|
||Advocacy||||||||
||Income from|grants/contracts||||2,976,246||2,976,246|
||Other income|||||(2,259)||(2,259)|
||Subtotal<br>for Advocacy|||||2,973,987||2,973,987|
||Selfadvocacy and||involvement||||||
||Income from|grants/contracts||||231,448|41,556|273,005|
||Other income||||||||
||Subtotal<br>for Self advocacy||||and involvement|231,448|41,556|273,005|
||Information|and advice|||||||
||Income from|grants/contracts||||956,848||956,848|
||Other income|||||13,188||13,188|
||Subtotal<br>for Information|||and advice||970,036||970,036|
||Training<br>Income from|grants/contracts||||20,671||20,671|
||Other income||||||||
||Subtotal<br>for training|||||20,671||20,671|
||Total|||||4,196,143|41,556|4,237,699|





||Previous reporting|Previous reporting|period||Unrestricted|Restricted|Total 2022|
|---|---|---|---|---|---|---|---|
||||||6|6||
||Advocacy|||||||
||Income from|grants/contracts|||3,170,345||3,170,345|
||Other income||||3,582||3,582|
||Subtotal<br>for Advocacy||||3,173,927||3,173,927|
||Selfadvocacy and||involvement|||||
||Income from|grants/contracts|||243,232||243,232|
||Other income||||265||265|
||Subtotal<br>for|Self advocacy||and involvement|243,497||243,497|
||Information|and advice||||||
||Income from|grants/contracts|||1,043,340||1,043,340|
||Other income||||11,905||11,905|
||Subtotal<br>for|Information<br>and advice|||1,055,245||1,055,245|
||Training|||||||
||Income from|grants/contracts||||||
||Other income||||31,351||31,351|
||Subtotal<br>for training||||31,351||31,351|
||Total||||4,504,020||4,504,020|
|5|Investment|income||||||
||Current<br>reporting||period||Unrestricted|Restricted|2023|
|||||||6|6|
||Income from|bank|deposits||2,495||2,495|
||||||2,495||2,495|
||Previous reporting||period||Unrestricted|Restricted|2022|
||||||6|6|6|
||Income from|bank|deposits||1,086||1,086|
||||||1,086||1,086|





## 

## 

|||||Self advocacy<br>and|Information|and|||
|---|---|---|---|---|---|---|---|---|
||||Advocacy|involvement|advice||Training|Total 2023|
||||E|E|E||E|E|
|Salaries|and|wages|2,165,396|153,399|607,197||21,679|2,947,671|
|Other staff||costs|117,563|10,392|43,968||506|172,428|
|Volunteer<br>and group<br>Office costs|||7,538<br>22,918|21,545<br>4,705|20,679<br>23,546||939|49,763<br>52,108|
|Premises<br>costs<br>Ldgdl<br>dnU<br>PIUI Lsslundl|||19,283|1,594|29,503||90|50,470|
|fees|||9,234|2,560|7,430||23,285|42,509|
|Governance<br>note 7I||costs (see|5,476|367|1,690||90|7,623|
|Support <br>71|costs (see note||753,719|50,535|232,611||12,392|1,049,256|
||||3,101,126|245,098|966,625||58,980|4,371,828|



## 

|||||||Self advocacy<br>and|Information<br>and|||
|---|---|---|---|---|---|---|---|---|---|
||||||Advocacy|involvement|advice|Training|Total 2022|
|||||||E|E|E|E|
|Salaries|and|wages|||2,324,024|138,717|610,716|20,474|3,093,931|
|Other staff||costs|||137,988|4,396|36,565|728|179,677|
|Volunteer|and group||||388|5,700|7,038||13,126|
|Office costs|||||24,088|3,381|23,313|1,331|52,113|
|Premises|costs||||33,404|1,089|28,395|387|63,275|
|Legal and professional|||||3,699|192|812|7,724|12,427|
|Governance||costs||(see||||||
|note 7I|||||3,840|214|1,075|33|5,162|
|Support <br>71|costs (see note||||649,191|36,120|181,770|5,552|872,633|
||||||3,176,622|189,809|889,684|36,229|4,292,344|
|||||||||2023|2022|
|||||||||E|E|
|Total restncted|||expenditure|||||26,677|4,020|
|Total unrestncted||||expenditure||||4,345,151|4,288,324|
|||||||||4,371,828|4,292,344|





## 

## 

|Analysis ofgovernance<br>and|Analysis ofgovernance<br>and|support cos|ts||||
|---|---|---|---|---|---|---|
|Current<br>reporting<br>period|||Basis of|Support|Governance|Total 2023|
||||apportionment|E|E|E|
|Trustee expenses<br>and|related|costs|Direct costs||||
|Staff costs|||Direct costs|646,491||646,491|
|Office costs|||Direct costs|296,629||296,629|
|Audit fees|||Direct costs||7,623|7,623|
|Accountancy<br>services|||Direct costs||1,250|1,250|
|Legal and professional|||Direct costs|104,886||104,886|
|||||1,048,006|8,873|1,056,879|
||||Basis of|Support|Governance|Total 2022|
|Previous reporting|period||apportionment|E|E|E|
|Trustee expenses<br>and|related|costs|Direct costs||185|185|
|Staff costs|||Direct costs|458,651||458,651|
|Office costs|||Direct costs|282,824||282,824|
|Audit fees|||Direct costs||4,977|4,977|
|Accountancy<br>services<br>Legal and professional|||Direct costs<br>Direct costs|131,158||131,158|
|||||872,633|5,162|877,795|
|Net income/(expenditure)||for the year|||||
|This is stated after charging/(crediting):||||2023|2022||
|||||E|E||
|Depreciation||||47,614|51,418||
|Operating<br>lease rentals:|||||||
|Property||||18,500|25,600||
|Other||||9,266|12,806||
|Auditor's<br>remuneration|- audit|fees||7,623|4,977||





## 

## 

|Staff costs||||||
|---|---|---|---|---|---|
|Staff costs during|the year were||as follows:|||
|||||2023|2022|
|||||f|E|
|Wages and salaries||||3,261,317|3,250,292|
|Social security|costs|||246,813|228,344|
|Pension costs||||86,033|69,406|
|Redundancy<br>and termination|||costs||4,540|
|||||3,594,162|3,552,582|
|Allocated as|follows:|||||
|Charitable||activities||2,947,671|3,093,931|
|Support costs||||646,491|458,651|
|||||3,594,162|3,552,582|



## 

## 



## 

||||||||Computer|Office||
|---|---|---|---|---|---|---|---|---|---|
||||||||equipment|equipment|Total|
||Cost||||||8|5|6|
||At 1 April 2022||||||301,297|15,146|316,443|
||Additions||||||14,926||14,926|
||Dis posa Is||||||(9,725)||(9,725)|
||At 31 March 2023||||||306,498|15,146|321,644|
||Depreciation|||||||||
||At 1 April 2022||||||221,768|15,146|236,914|
||Charge for the year||||||47,614||47,614|
||Dis posa Is||||||(9,725)||(9,725)|
||At 31 March 2023||||||259,657|15,146|274,803|
||Net book value|||||||||
||At 31 March 2023||||||46,841||46,841|
||AC 31 iifarch 2022||||||79,529||79,529|
|13|Debtors|||||||||
|||||||||2023|2022|
|||||||||6|5|
||Trade debtors|||||||586,653|485,861|
||Other debtors|||||||4, 894|4,645|
||Prepayments<br>and||accrued||income|||49,263|103,499|
|||||||||640,810|594,005|
|14|Cash at bank and in|||hand||||||
|||||||||2023|2022|
|||||||||5|5|
||Short term deposits|||||||64,150|164,729|
||Cash at bank and||on|hand||||1,272,679|1,279,664|
|||||||||1,336,829|1,444,393|
|15|Creditors: amounts|||falling due||within one year||||
|||||||||2023|2022|
|||||||||5|5|
||Trade creditors|||||||68,153|77,621|
||Short term compensated<br>absences<br>Other creditors<br>and accruals|||||(holiday|pay)|9,183<br>23,310|13,114<br>24,807|
||Income received||in advance|||||149,773|172,785|
||Deferred<br>income|||||||66,250|910|
||Taxation<br>and social security costs|||||||60,961|58,525|
|||||||||377,630|347,762|





||||||2023|2022|
|---|---|---|---|---|---|---|
||||||E|E|
|Deferred|grant|brought|forward||910|50,393|
|Grant received|||||66,250|910|
|Released|to income from charitable|||activities|(910)|(50,393)|
|Deferred|grant|carried|forward||66,250|910|



## 

|Analysis ofmovements|Analysis ofmovements|<br>in restricted<br>|funds|||||
|---|---|---|---|---|---|---|---|
|Current<br>reporting|||||||Balance at|
||period|Balance at 1|||||31 March|
|||April 2022||Income|Expenditure|Transfers|2023|
|||E||E|E|E|E|
|Selfadvocacy and involvement||||||||
|Young|Leaders|20,446||31,556|(12,995)||39,007|
|LD Conference||||10,000|(13,682)|3,682||
|||20,446||41,556|(26,677)|3,682|39,007|
|Total||20,446||41,556|(26,677)|3,682|39,007|
|Previous reporting<br>period||Balance at 1<br>April 2021||Income|Expenditure|Transfers|uaiance at<br>31 March<br>2022|
|||E||E|E|E|E|
|Selfadvocacy and involvement||||||||
|Young|Leaders|24,466|||(4,020)||20,446|
|||24,466|||(4,020)||20,446|
|Total||24,466|||(4,020)||20,446|
|Analysis|ofmovement|in unrestricted|funds|||||
|Current<br>reporting||Balance<br>at I|||||As at 31|
||period|April 2022||Income|Expenditure|Transfers|March 2023|
|||E||E|E|E|E|
|General|fund|1,749,719||4,206,958|(4,345,152)|(3,682)|1,607,843|
|||1,749,719||4,206,958|(4,345,152)|(3,682)|1,607,843|
|Previous reporting<br>period||Balance<br>at 1<br>April 2021||Income|Expenditure|Transfers|As at 31<br>March 2022|
|||E||E|E|E|E|
|General|fund|1,531,016||4,507,027|(4,288,324)||1,749,719|
|||1,531,016||4,507,027|(4,288,324)||1,749,719|



## 



## 

|Analysis|ofnet as|ofnet as|sets between<br>fun|ds||||
|---|---|---|---|---|---|---|---|
|Current|reporting||period|General|Designated|Restricted||
|||||fund|funds|funds|Total|
|||||E|E|E|E|
|Tangible|fixed assets|||46,841|||46,841|
|Net current||assets/(liabilities)||1,561,002||39,007|1,600,009|
|Total||||1,607,843||39,007|1,646,850|
|Previous||reporting|period|General|Designated|Restricted||
|||||fund|funds|funds|Total|
|||||E||E|E|
|Tangible|fixed assets|||79,529|||79,529|
|Net current||assets/(liabilities)||1,670,190||20,446|1,690,636|
|Total||||1,749,719||20,446|1,770,165|



## 

|of th|e following<br>periods:|||||
|---|---|---|---|---|---|
|||Property||Equipment||
|||2023|2022|2023|2022|
|||E|E|E|E|
|Less|than one year|18,500|4,625|2,374|9,266|
|One|to five years|4,625|||2,374|
|Over|five years|||||
|||23,125|4,625|2,374|11,640|



## 

|Reconciliation ofnet|movem|ent<br>in funds t|o net cash flow|from operating<br>ac|tivities|
|---|---|---|---|---|---|
|||||2023|2022|
|||||E|E|
|Net income/(expenditure)<br>Adjustments<br>for:||for the year||(123,315)|214,683|
|Deprecation<br>charge||||47,614|51,418|
|Bank interest||||(2,495)|(1,086)|
|Decrease/(increase)|in debtors|||(46,805)|(102,054)|
|Increase/(decrease)|in creditors|||29,868|(63,159)|
|Net cash provided<br>by/(used||in) operating|activities|(95,133)|99,802|





## 

## 

