COMPANY REGISTRATION NUMBF.R: 4431673 CHARITY REGISTRATION NUMBF.R: 1097252 Citizens Advice Lolchester Conipai)y Liinited by Guarantee Unaudited Financial Statements 31st March 2022 Citizens Advice Colchester CompAny Limited by Guarantee rillirttlal Stat¢mcnt3 YeAr Ended 315t March 2022 Page I rustees, Aiinual Report Ilncorporatlllg tlie Directorf5 Rcportl Independent F.xaminer'8 Repon to ilie Ttw$tees Stateineiit of Financial Activities {Including Income and Expendiiure Account) Stalcincnt of FinanciRI Position Nol¢s io the Financial Sraiements 10 Citizens Advice Colchester CompAny Limited by Guarantee Ti uslL'Ls' AiiiJu#l RL'poi I Ilii¢'oJ poi #liiig l&iL DiiL'Lloi's Rtpui l) Yeir Ended 31st M4r¢h 2022 The trustee5. wlio a150 the diTe¢tor5 for the purposes of con)pany law, pres¢nt their report and the unaudited financial stateiiients of the chai'ity for tlie year ended Ilst March 2022. Referejice Admiili5tr￿I1ve Details Registered cliArity nnine Citizeiis Advice Colclic5ter Chgrity registration numb¢r 1097252 Coinp*rby r¥kTigtrlltion numbiTrr 43167.1 Priiicii)xl orrice registered rnL'L. 28 Middleborough COI ITG Tlie'l'rustees MrSREde Mr B Hayioii Mr G N Chalklin Ms E Kee&pan MrMAKerr Mr M W l)oole Ms A C Tyler Mr D J Jurvis CBE Mrs M Owens {Retired 18th January 20221 (Retired 7th De¢ember 20211 Coniplliiv SecretArv MrSREde Indepen(lei)t ExAniiner Peyton Tyler Mears Mlddlcboroubili I lousc 16 Middleborough (".olcliester COI IQT Citizens Advice Colchester CompAny Limited by GuArAlltee Ti.uslcL￿S, Aiiiiu¥l Rl'yvi I IliJ¢'iFtptstxiLitig Ilit Dii eLlvt'5 Repui i) (c￿1111￿￿E￿o YeHr Ended 31$t MAr¢h 2022 Structure, GovernAnce And MfinAgement Objectivcs Cili£tns Advice Colclieslei. ICACI provides free. coiifideniial, iinpartial, and independeiil advice and iiifoiinaiioii for thc boiiofil of tho locol community. It uitn. to oxor¢is• an intlu4n¢w on th* dov¢loprnent of social policics aiid scrviccs, aiid to ciisurc that individiia15 do not sufyer through A lack of knowledsie or an iiiability to expie5S theii. iieed5 effectively. Governing Doeum¢nt CitiLe115 Advice Colcliesler is a TegTlSlered cliarily and a compaiiy liiniied by guarant¢e. The maxiiruin liability of eacli iiieimber 15 liiiiited to one pound. At 3 1st MaTch 2022 the coinpany h£id 37 m¢iiibers13 Isi Mdiili 1021, J7 iiieiiib¥rs1. LAL is tsJtsv#riied by Ils M#tiiuruiidutii &iid Ai'liLl¢s AS&VLlatlUll U5 uduylLd tsii I sl Apiil iuo4, which l)av¢ since been partially amended by various sp¢¢ial re501utions Since that time. Colchesler C"iiizeiis AdviLe Biireau was incorporated a5 a ¢oinp8iiy liinited by giiaraniec on Ird May 2002. The 01)Ipaiiy ¢oiiiiiieiice(l operAtioiis 011 I si April 2004, ot which date ilie assets ond liabilitie5 of tli¢ Colclieslcr Cilizeiis Advice BiiiruLI IiiiiinLorporated association) were acquired. In line witli service wide ¢haii¥ie5 and 118tlOll81 r¢-branding, the teTllI 'Bureau' was removed from the company iiaiii¢. 'fiie oi'blanisaiion forinally chai)ged irs name by spe¢ial re501utioii in February 2016 to Cilizeiis Advice C.ol¢liester. OrgRiii%fitiiTriiAI Structure Ciii/¢iis Advi¥v Cvl¥li¢bl¢r ib ¥vv¥rii¢J by ils Trubl¢¢ B￿￿ra wlii¥li is resyuiisible for selliiib Ilic stiate8ic dii¢ciioii of tlie oi'&*iinisi¢ IIL)ii ond lh¢ poli¢y of the ¢11grity. The Trustees carry the ultiniale respon5ibilily for tlie coiiduLt ol-C'AC and for ensurinb IhL?t the charity sa115fies its le¥al and contractLial obli8alions. Tru5tecs Ineet as B niiiiiiniiiii everv IWL) iiioiiihs or Iiinre freqiientlv if iiecessRry and deleyaie the dav-ln-dav operalinii of tlie Recruitinenl. Ai)i)uintment of Trustees TrLisle¢s. Ivho ar¢ also Directors of the Conipany, are recruited for vacancies based on th¢ necessary skills to ¢onipleineiii tli¢ ¢XiStin￿ lead roles within the Board, and where possible the Board's profile refle¢ts Ihat of th¢ ¢01iimuiiiiy wliich it serves. Potential rthndidates cire Iiiterviewed and attend board meeting prior lo b¢in iiiviied ¢o.join. Tl)¢ Trustee Board oversr¢s Ilie election process for Board appointinenls and at the first meeliiib dltrr Ilie Aniiiial Li¢iieial Meeiinb the Board elects the Lhairnian. the Vice Lhairnian. aiid the Hoiiorary Trea5ur¢r, The Board cali co-opt a Couiicillor froni Colchester Borough Council a5 ali observer. if oiie 15 Induction of Trustees Newly appointed Tru$l¢es ar¢ provided with induction to Citiz¢n5 Advice Colchester through tli¢ provision of access lo onliiie infoi'mation PLi¢ks, tminin¥ ¢ours¢s und mentoring by estnblL5hed trustee5. Citizens Advice Colchester Company Llmit¢d by GuArAntee Tru5tte3' Annual Rcport Ilncorporitbng tht Dir¢¢tor'8 tieportl (cvMlliiuéd) Year Ended 31st MArch 2022 Related P#rties Citizeiis Advice Colchester is a meinbei. of Citizens Advice. the operating name of ilie National Association of Citize1i5 AdviLg Bui'eaiix. wliiLh en5ur¢5 quality Lvnbibl¢nL! uf d(IviL¢ bv providiii& Iiu#i'lL'I'lv iiiuiiilot'iii¥ agaiiist a fiainework foi. staiidards and casework Inaiiageiment. Operaling policies are independently deterinined by tlie 'l'rtislee Board of CAC io fulfil its charitable object5 and cornply with naiioiial men)bership requireinents. The Cliaritv also ¢o-op¥iales ¢gnd liaises witli s¢veral other advisory service5, local ¢haTlties, and piiblic service depdrtimenis on beliaif of Llienis. Wl)ere one of the trustees holds the position of tru5te¢ldirector of k)noiher cliarily tli¢i' Inav be involved in discussions regarding that oiher chRrity but not in the ultiinate deci5ioiI-Inakin i)r(>L¢%s. M4jor Risk$ Tlie B()ard i)r Triisiecs of Citizens Advic¢ Colcliester lias a risk register in place. The Trustees reco&T1115¢ Iliat any ii)ajor ribk% 10 whiLli Ilie cliarity is exposed need io be reviewed aiid sysi¢iiis put in place io Initisaie Iliose ri5k5. To thi¢ i eiid Ihl TrusiLe Boai'd is ctsniin111c Ilj ii)oniiorink> and managing its risk. reviewintsy il)e risk IEgi5ter and pro¢ediir¥5 iii place. Ivl)i¢li liave resulted iii fiiiiding b¢ink? secured from 8 variety of source5. The cliarity coiiiiiiues 10 seek to diversity lis fundink) soiirces. 111ternal risks are minimised by the iinpleinentatioii of proLLdiii'¢s for uiiiliorisalioii of all trniisactions and projects and to ensiire consisteni qiiality of delivery for all operatioiiiil Lispecls of Ilie cliar11￿b1e company. These procedures are periodically reviewed 10 ensurL' that ihey Keservos lJoli¢y CitizLiis Advice Colchester ei)siires thai resources are available in each Iinancial year fo meei any r¢ason8bly foir4¢rablt eoTiliiigri)cy In vi¢w ol. IIIL IinL¢rtainty in the Current financial climate tNs¢¢es have maintaiD¢d 5uffscient re5er¥e5 to eover I y¢Lir's operaiiiig Losts. InvLlStm¢ni P(blL¢y As requir¢d iii Its Meimoranduii) paragrapl) 4.15 in furtherance of its objects, and for no otlier Purposes, the Coinpaiiy l)as Ilie powcr lo inv¢5t oi. deposit fuiids in any lawful manlier whilst11aviiig regard to the suitability of investnienls and tli¢ iiced foi. diversification. Sti'#teglc Repoi't A¢hi¢vtm¢nt$ Performanee Tl)is ha5 bren a year of profoui)d cliange for Citizens Advicc Colchc5ter, but l ain very pleased to be able to repori tliat CAC ha5 eiiiergT¢d fi'oin it very well. We hav¢ changed Chief Officer. ijnplemented new ways of workiiigy, iiioved offices. reci'uited new staff and voliinleers. and 51abilised our finances. Our previoiis AGM look place only six nionths ago, on 18 January 2022, because over re¢ent yeaTS, and pai'liciilarly during Ihe COVID.19 pandemic. the gap between tlie end of OUT finaiicial ycar aiid tlie AGM liad wideiied. Tlie Board, 111 PAfiicular our Tr¢aSu￿r Graeme Chalklin, and our auditors have Worked very hard to close ihal gap. My tliaiik5 to all wlio liavc lielped to make this happen. Citizens Advice Colchester CompAny Limited by Guarantee Ti'u.41et.4' Aiiiiual ReiiDI'l (liicoi'poiltiiig tlie Director'i Rtportl (L(Illllllllcil) Yeiir Ended 315t March 2022 Our biggest cliange diiring the past year was in staffing. In May 2021. Jo Blytli stood down as Chief Officer. Jo liad been %viih CAC for maiiy years. initially as an adviser before moving oji to the top job. She skilfiilly guided us Ihroiigh Li dirricllli peri()d when ftinding wa% rediiced, and her hard work etiabled CAC to survive and prosper. We IliLgnk liei. foi. lier dedicated seiwice. Iii May, Jo was succeeded as Cliief Officer by Dcv Ptrkinb. D¢v brin¥s d wealth of e.xp¥i'ieii¥e 10 CAC. Before joining us, she had spent 13 years workiJi8 111 third sectOT or¥anisaiioi)s incliidiii&. Cliarilies, not for PTofii groups aiid the co.op movement. For most of the past year. Bev also carritd out the role ol'operatioiis Manager on lop of her c.hief Officer duties. The work has beeii very hard, with long Iioiirs, and w¢ &Te very Biateful for the dedication and leadership that she has displayed. On 30 April 2021, CAC Inov¢d ollt of B1￿ckbilM House in Crouch Street. which had been OUT home for l 3 y¥ar%. I hL' l)iuv¢ %va% pdrily l()rLed upi)n u% by the redevelupmenl ul Ihe buildiiiu, but it also coiiicid¢d willi a major Lliaiibp¢ iii our workinb pra¢tices proiiipied by the pandeinic and gave us ati opportuiiiiy lo reduc¢ our fiked Cosis. We ivere vei'v ple¢ised ro be able 10 fiiid a new home ft128 Middleboroii81i willi oiir friend4 from I rprA laboLired io iiiakv Ihe Iraiisitloll so sinooili.. Eiiiiiia KeeBan and Mike Kerr from the Ti'uste¢ Board, aiid Jo Blytli. Si¢plieii Blooiii, Janice Tollb￿¢. and ￿1￿1.&￿are1 Appleion. Tlie paiid¢i)iic ai)d Ilie IILW office arran&ieimeiiis obliged us to end our drop-in servi¢¢ for clieiit5. Iiistead. all our gi¢ii¢ral iidviLc ig nLTrW dclivered by plioiic OT onlii)e. with face-to.face Ineeiii)gs wliere esseiilial, Tlie paiideinic a150 Ca115cd 501i1e of OLir loiisr_servinbT volunteeis to Teduce or cease tlieir ii)volven)eni with CAC. We Iliaiik iliei service lo cover Inore days. Oih¢r volunteers ar¢ providing valuable help in support and specialist roles. 1¢ voltlllli¢i's ar¢ ili¢ baikbon¢ ol'our gTeiieral advice work, and we were particularly pleased lo lioiioiii. one or our niiii)b¢i' ai the ¢iid of january. Mtsr¥arci Clubb eelebroted 50 years of continuous service iyitl) a special preseiilalioii. We believe Iliat she is the lon8e51-servsng Citizens Advice voliinteer in the country. Duriiig tlic year, tlie Trustee Board aiid Ihe Cliief Officer have worked togeth¢r on d¢veloping a new slrate¥y for AGM. W¥ liiive ugreed the following.. CAC'S Missioii.. To siipi)L)ri ¢l1)d eiiipower tl)e people of Colchester io deal with life's cliallenges LAC'S Visi(>ii'. We will dLliver free, iiiipartial, confideiitial help lo the people of Colchester when they need it, Iii a fonn which works fLbr Iheim and ¢iiables theiii 10 haiidle fiiiure situations better Iheniselves. CAC'5 Vcilii¢¥'. Einpath¢lic,' Expaiisiv¢: Evoliitionary,. Educatin8: Effective Durii)g the yeai. we said goodbye to two long-servin8 members of the Trustee Board.. Mike Poole. our loiigTe5t-sei'N'ing ti'iistce. and Ma8u?ie Owens. a former woliint¢er ¢urned trustee. We thank them for tl)¢ir many yeai'5 of devoted service to CAC. Toivard5 the ciid of 2021, the couiitry emerged from the pandemic but also froni the vari0115 paiideinic prolectioii measures. The end of fiirlough payiments. the caiictllation of the Universal Credit uplift payinenls and the wiilidrawal of prote¢iions froim Evictioii caused problcms for many of our clients. That these changes ¢oiii¢ided willi tlie start of tlie ivar in Ukraine aiid drainatic rises in the cost of living will only make tl)e situatioi)s for many lioiiseholds more difft¢ult. Deixand for our services 15 great and rising. Citizens Advice Colchester CompAny Limited by Guarantee Trusle¢s' Aiiiiulll ReyorL (lllLurporALltig Ilie Dlreelor'5 Reyui'i) (C￿11n￿￿e￿I) Year Ended 31$t Mgr¢h 2022 It 15 tlierefore gratifying that. thi'ough Ihe recruitment of siaff and volunteers and collaboiative working with otlier oi'ts)anisalions. we liave been able lo inci'ease our s¢rvices to particular groLlPS in need. We now have ali agreeineiit 10 ivork witli Colchester Foodbank for the next three years and another wilh ihe NHS to assist patient5 wiih'l nnb I'nsiiltalions nece￿.451a1ed by the by plione. We want oiir services to be eitsily accessible, particularly in areas of greate51 need. To this end. Ive are d¢velopi1l&T oiir outreac11 prob7ramines. Discussions urtdtrway with other or¥anisations in Colchester with a VIEW to dEveloping additioiial partnerships to address the i5sue5 experienced by residents. Iii tli¢se way5 i¥e will eliSLirc Iliat we Bre bcsl placed to tneel the cliallenges facing us and are able io do so i¥iiliin the iiicoin¢ sti'¢ain5 &vailabl¢ to U5. A fLlrtlier key challenge for us is to increase the number of volLinleers suppoilin¥ CAC iii tlie fiitkire to ensure continuity and increase capacity to meet increasing demand for ollr services. Citizens Advice Colchester Company Limited by Gu#r#ntee Trustees, AnnuAI Report IlncorporAtlng the Dlrector's Repurt) (conlinme Yegr Ended 31st M9r¢h 2022 Trustce5' Rc5ponsibilities Statement The Iruslees, w'lio are also direciors for Ilie purposes of coinpany law. arc T¢spoiisible for preparing the irustees, rep()i'i aiid Ilie fiiiaiicial 4iateii)enls iii accordatice witli applicable law and United kingdom A¥Luuniin¥ Siaiidard.q (Uniied Kingdoiii Generdlly A¢¢ept¢d A¢¢ounting Prdctice). Coinpaiiy law requires il)e ¢liarity Irusiees io prepare fiiiaiicial slatemei)ts for each year which give a tTUe aiid fair view of ihL Stale of affair.q of the cl)arilAble company and the incoming r¢sour¢es and application of resource* observe the iiietliods and priiiciple5 111 tlie applicable Charities SORP., Inllke jiidgyiiieiiis and accouniing esiimales ihat are reasonable and pJud¢nt; siaie ivlieililr applicable UK Accouniing Slaiidards hAve been followed, 5ubje¢t to 4iiy maleriol departures preparL' tlie fiiiaiicial staiemen15 on tlie bioinby coiicem basis unle5S It is iiiappropriate 10 presiime Ihat the charity 'riie triistee5 ore respoiisible for keepinbj adequate accounting Tecords that Ire sufficient to show and explaiii ihe chai'ily'5 Iraiisnclioiis and disclose with reasonablc accuracy at aiiy tiine the fiiiaiieial position of the chariiy and eiiablL ilieiii io ensure Iliat tlie fiiiaiicial statemeiits comply with the Coiiipanies Act 2006. Thcy arc also respoiisiblL for safeb7uai'diiib tlie assets of the charity aiid heiice for takin8 reasonable s￿P$ for tlie PTeveiitioi 8iid delectioii of fraud aiid other irregLilarities. Martiii M¢urs Fcil of Peytoii Tyler Meors has beeii re-appointed os independent e¥oniiner for the ensuing year, Tlie Iriislec.s' aiiiiiial report and tlie.%lrate8ic report were apprnved on Ilie board of IrLislees by.. 15 July. 2022 Alld .%igiied on behalf of Ddvi'lll¥llts and *¢¢rued irtcome Oili¥r d¥biors 4,125 784 91 10.950 4 1)Ul) Is Citizens Advice Colchester Co¥npany Limited by GuArAntee Notes to the FinAnciAI StAtementS IroKtsnNe YeAr Lnded 31st M4rLh 2022 16. Crc(litors: nmounts fAlling due wlthln otbe year 2022 2021 I"rade credliors AcLI'uals aiid J¢f¢Tred incoTne SociL21 se¢iirily and other laxe5 Oili¢r crcditors J.917 7.013 3.699 1,079 6,833 2.728 1.167 15.718 12.987 17. Aiifilvsis ofchArltible Funds At 31st Mireh 2 022 Ai Isi April 2021 Incoine Expenditure Trniisfers 226.733 48,533 177.501) 124,9711 172,794 At 3 1st March 20 At 1st April 2020 lrtcoitte Expenditure Transfers 192,708 172.997) 14.579} 226.733 16 Citizens Advice Colchester CompR Thy Limited by Guarantee Note$ to the FiniiiiciAI StAtements itollrtn￿t YeAr Lnded 31$t Mlreh 2022 17. Analysis of ChAritable Funds (c￿11￿111Ii¢ Resti'icted fuijds At 31s1 Mar¢h2 022 Ai I si April 2021 Incon]¢ Expenditure Transfer5 CB Hoines Piind lQ.020 25.000 104.329 8,946 122.3421 187.3501 19,8271 12.678 40,842 6.626 6,406 7.507 7.623 4.778 14,809 MoiiLy Advice Assist Iq.061 ?4,071 10.481 47.5.34 137.38£) 124,0211 113,0161 1226.1761 32,717 COMF 34.518 88.852 246.170 24.971 133,817 At 3 1st March 20 At I st April 2020 Incoine Expenditure Transfers 24.750 48.751 8.775 13.661 15,07.1 12,753 64..190 114,7301 138,9491 10,020 23.8(13 7,507 7,623 4.778 Mill,. Lakes MindlKiiid 14,061 {6.0381 110.2951 Mc)ii¥v Advice Assist Help i() Cltsi Wariii Sinrt 4,429 7,141 136,470) 35,061 150 32,349 188,153 1136,2291 4.579 88,852 17 Citizens Advice Colchester Ctsmp#ny Limlted by GuArantee Note5 to the FinanciRI Statement5 Year Ended 31st MArch 2022 18. Aiinlysis of Net Assets Between Funds Unrestricted Funds Restricted Totfil Fund5 Funds 21J22 Taiigyible fixed assets CiirrLllt fissets 3.732 169,06? 3,732 302,879 133,817 Net 11¥sets 172.794 133,817 300.611 lJnreslri¢ted Funds Resiri¢ted Funds Total Fiinds 2021 219,268 88.852 308,120 Nei iis$¢ts 226,733 88,852 315,585 18