Kaleidoscope Plus Group Co No.. 04660523 Registered Charity No.. 1096473 Year ended 31 March 2023 Kaleidoscope Plus Group Trustees, Report and Financial Statements For the Year Ended 31 March 2021 Company Number 04660523 Registered Charity Number: 1096473 Kaleidos¢ope Plus Group Co No.. 04660523 Registered Charity No.. 1096473 Year ended 31 Maich 2021 CONTENTS PAGES REFERENCE & ADMINISTRATION INFORMATION TRUSTEES. ANNUAL REPORT 4-12 STATEMENT OF TRUSTEES, RESPONSIBILITIES 13 INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS 14-17 STATEMENT OF FINANCIAL ACTIVITIES Ilncorporating an income and expenditure accounti 18 BALANCE SHEET 19 STATEMENT OF CASHFLOWS 20 ACCOUNTING POLICIES 21-23 NOTES TO THE FINANCIAL STATEMENTS 21-31 Kaleidoscope Plus Group Co No.. 04660523 Registered Charity No.. 1096473 Year ended 31 March 2021 REFERENCE & ADMINISTRATION INFORMATION Charity Name: Kaleidoscope Plus Group Registered Charity No 1096473 Registered Company No 04660523 Registered Office 321 High Street Wesl Bromwich Wesl Midlands B70 8LU Auditor Mazars 2 Chamberlain Square Birmingham B3 3AX Bankers Unity Trust Bank plc Nine Brindley Place Bimiingham B1 2HB Investment Managers QuiKer Cheviot Two Snow hill Birmingham B4 6GA Chlef Executive and Company S¢¢retsry Monica Shafaq Executive Officers Claire Dale- Director of Operats'ons (Deputy Chief Executive resigned 19.02.211 Alison Francis- Director of Finance & ReSoUr￿S Kaleidoscope Plus Group Co No.. 04660523 Registered Charity No.. 1096473 Year ended 31 March 2021 TRUSTEES. ANNUAL REPORT for the year ended 31 March 2021 The Trustees present their report and accounts for the year ended 31 March 2021. 1. Structure Governance and Management Board of Trustees The Trustees of the charitable company, who are diieclors for the purpose of company law, who served during the year and up to the date of this report are set out as follows.. Monica Shafaq Christopher Mills {Chairl Faye Hingley Surrinder Bains David Saunder5 Neil Male Anne-marie Pugh {resigned 8 January 2021} Michael Mclean Fergal Dowling (resigned 28 July 2021) Matthew Flint Douglas Brown (appointed 5 May 20211 Duncan Jones {appoinled 5 May 2021 } Anupama Gibson {appoinled 5 May 20211 Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee The Kaleidoscope Plus Group IKPGI is a voluntary organisation constituted as a registered charity (charity registration number 10964731 and a company limited by guarantee (company registration number 046605231, registered, and Incorporated in England and Wales. 11 is governed by its Articles of Ass￿allOn. The principal office of the charity is 321 High Street, West Bromwich. B70 8LU. OBJECTIVES AND ACTIVITIES The objects of The Kaleidoscope Plus Group are.. To promote and support betterhealth and wellbeing across our area ofoperation... OurAims: Recovery To deliver high quality and appropriate services for people who experience ill health, promoting recovery, independence, and integration al all times. Inclusion To facilitate and support community integration and participation for people with health problems. Awarenes5 To raise awareness of health issues across the communities we serve., io challenge stigma associated with mental illness,. to promote and support positive health and wellbeing across communities. The Kaleidoscope Plus Group's Core Values are as follows.. Quality We are committed lo achieving and maintaining appropriate standards for the organisalion and its services, and lo building, supporting. and maintaining a skilled, high-quality workforce to ensure excellent service delivery and govemance. Kaleidoscope Plus Group Co No.. 04660523 Registered Charity No.. 1096473 Year ended 31 March 2021 TRUSTEES. ANNUAL REPORT (continued) Access and Equallty Our commitment to equality is reflected in our policies, practices, and services. This commitment goes beyond our ethos to promote equality and challenge discrimination. It involves an active commitment to identifying areas where inequality of access lo health services and support exists for diverse communities and lo develop structures to addTess them wherever possible. Contlnuous Improvement and Development We will carry out structured and regular review of the organisation and ils services, their quality, and their impact in order to inform and influence development. We will build skills and seek resources lo implement new ServI￿S andlor facilities in response to identified need. Partnership INe are accountable lo all our stskeholders and are committed to making sure the views and needs of our service users, funders and other partners are listened to. We will work with Servi￿ providers and policy makers to have influence into the development of services and strategies which impact the communities we exist lo serve. Sustalnability We have a responsibility to our seNice users and the communities in which they live lo ensure that the servi￿9 we develop, and deliver are sustainable, and to ensure that resources are responsib5y managed and allocated. Trustee and Dlrector8 Inductlon and Tralning The Kaleidoscope Plus Group undertook a review of the skills on the charity's board of trustees during 201912020 and as previously reported, recruited five new members during that year. The pandemic however has resulted in the need for some of our board members to stand down from their positions to focus on personal and professional priorities. This led to vacancies on the board which are being recruited to. Our members come from varying backgrounds ranging from PR and marketing, legal and the commercial sectors and each new member is required lo undertake a structured induction program which consists of providing information on their responsibilities as a Trustee together with the history and intended direction of the charity. All are provided with a copy of the constitution. current business plan and policies relating to confidentiality, safeguarding, terms of reference and our code of conduct amongst other overarching governance related information. Throughout the year. all Trustees are given regular training in key issues arising which are pertinent to the charity and their duties and responsibilities as trustees. This has also now been supplemented with an online portal for them lo access in their own tirne. As with members of staff. board members are required lo undertake mandatory training elements and completion rates are recorded and monitored. They also re￿$ve training in Mental Health First Aid for which we have accredited trainers. On an annual basis, an 'away day. is organised which concenlrales on the key issues for the chaTIty, allowing the board lo take stock and consider future development, along with reviewing updates in charitable law. governance and how they impact on the duties of the Trustees. The trustees have been heavily involved in informing and monitoring the charity's business plan which sets out our vision and approach until 2023. All Trustees are encouraged to involve themselves in areas of particular interest to them through close involvement with the management, staff, and users of the charity's services. This helps Trustees to develop the overall strategic direction and does not delracl from the Trustee's primary responsibilities to the charity. During the year, a formal review of our governance structure and pro¢esses has also taken place, through which several recommendations to strengthen our approach have been identified. 202112022 will be used to work through these with an aim of achieving a kitemark demonstrating even better governance of the charity. Kaleidoscope Plus Group Co No.. 04680523 Registered Cha￿ty No.. 1096473 Year ended 31 March 2021 TRUSTEES. ANNUAL REPORT Icontinuedl All Trustees give their time freely and no trustee except for the Chief Executive Monica Shafaq received remuneration in the year. Organisational Structure The Kaleidoscope Plus Group is a volun18ry organisab.on consliluted as a registered charity Icharity registration number 1096473 and a company limited by guarantee (company registrabon number 046605231 govemed by adopted Articles of Association. It is governed by a committee of voluntsry Trustees Ilhe Board) who are also directors of the company. The Trustees elect ofFi¢ers al the Annual General Meeting including a Chair from amongst their number. The Trustees sel 'role descriptions, and 'person specifications, in respect of the officer roles (Chair) and the general Trustee role. The Trustees have overall responsibility for ensuring that the charity has appropriate systems of control, financial and otherwise. The systems of internal control are designed to provide ￿asonable, although not absolute assurance against material misstatement or loss. They include.. an annual budget approved by Trustees. regular consideration by the Trustees of financial results. variance from budgets, non-financial performance indicators and bench-marking reviews. delegation of authority and segregation of duties. identification and management of risks. In addition to the AGM. the Board meets a minimum of four limes 8 year. There is also a Finance & General Purposes Committee which meets 'virtually' ensuring all board members can participate. 202112022 is likely lo see a change in the committee structures with an introduction of otherlallernative sub- committees. Responsibility for strategy, planning and the d8y-to4ay management of operations is delegated lo an executive team of managers led by the Chief Executive. who also acts as Company Secretary. Fomial reporting by the Chief Executive to the Trustees lakes place regularly throughout the year as well as through regular one lo one meetings be￿een the Chair and Chief Executive. The committee meeting protocol continues to be updated lo ensure that there is a regular review of key issues, such as investment, risk management, performance data and regulatory monitoring. The Charity Currently employs FTE staff. Pay Policy The charity removed ils pay structures in 201 S and for many years did not review this due to financial constraints. A comprehensive review of the salary structure took pla￿ in 201912020 and the board made a commitment to bringing all members of staff to market rale over the next three years. 202012021 saw the fiTSt phase of this being implemented. Premises During 201912020, the charity purchased its own offices on the main High Street in West Bromwich_ This is the first lime in the charity's history that the charity has its own building. The premised have now been refurbished, however have not been fully utilised due to the pandemic as the majority of staff were working remotely during 202012021. It is envisaged that there will be a phased return to the workplace during 202112022 when it is safe to do so. Kaleidoscope Plus Group Co No.. 04660523 Registered Charity No.. 1096473 Year ended 31 March 2021 TRUSTEES. ANNUAL REPORT {continuedl Rlsk Management The Trustees introduced a formal strategic risk management process and a full-scale review lo assess business risks and implement a risk management strategy. Operational risk assessment and management addresses the following areas, Loss of income.. Risk of Adverse Publicity," Loss of Key Staff,. Loss of Management Committee Members.. Lack of Organisational Vision,. Breach of Health & Safety, Financial Fraud or Error, Business Inlerruplionlcontingency,. and ICT failure. These are all reviewed on a quarterly basis and are sel out in the Risk Management Strategy, which adopts a risk register to evidence action against highlighted risks. A total of 32 risks are currently being monitored. A traffic light system is used lo rate them. Risks scoring between 15 - 24 (based on likelihood and impacll are rated as red. Those sGoring between 8 -14 are rated amber and risks scoring below 7 are rated as Green. The charity's highest risk factor is the possibility that commissioned contracts could end without replacement, however we recognise that this is a risk which is unlikely to change in the foreseeable future due to the economic climate the third sector is currently working in. See below the risk register where the key risks have been identified Risk DesGription Tiigger VulneRblllty M6tigation system￿COntrol Government Policy changes reduTr the level of funding available for non- regi5teied hea5th care arKI serviGe delivery by Thlr SeLtor organl$ation8. Change5 in govemrnent wlicy for non-registered care are announced The tnajonty of KPG setvite delivery v& publlc $ervic8 ntract delivery for non- regi$teTrd care. Ensure KPG keep5 up to dale with government polity. Fundraising Strategy Develop partnerships and ¢Dnsortlums wlh other $irThlar oryanisations, Re¥￿W possibilities cl economies of sca Revw expenditure streams lo ensuo VFM 1$ still achieved. IrKrea5e fevenue through allemative incorne streams Review whether this area of servlce is something KPG wishe8 lo rernain delivenng Review possibilities of economies of sca Review expenditure streams lo ensuFe VFM is still achieved Government Policy changes reduce the level of fundi avaibble for registered residential ￿n¢¥I health 5eNice delivery by Third Sector anisa¢ion$. The ¢harily'S Changes in government poliy for registered sidential ¢are a announced KPG operates one Registered Care Home whl¢h makes a heatthy contribution to income Ensure KPG keep up to d¥te wth government policy. Ensure KPG kEeps up to dale with CQC requiretnents and standards Contracts end and not Teplaced With the exception of the Registered Care Horne, the contract services are relalivety short Fundraising strategy Investment Pelicy Franchise Model Bid and tendei subrnission5 Continually tnonittir expenditure and project forecast5 Oevelop a dwetse portfolio of services Use high profile medkq ¢hannels to help raBe Ir profile tsf KPC Ensure the relevant bbj wrltlng skills are deployed tts put together th8 bids to retain seNices Ensure adequate tine to dev810 bids is albcaled Diversify service delwery Ensure Servi¢È User involvement in ¢Jeveloplng new projec15 Widen the geographical area of se￿ice availabilty and delwery from locality area5 to national areas th￿atened Projed Funding Streams cease and not replaced Funding c£ssatYJn notifitallons are served by ommi$slor*r KPG activity 15 heavily reliant upon contract funding from Commissioners ¢0 delbver projects Fundraising str2legy Regular dlalogue commisS￿nerS Submission ef bwjs and lenders Kaleidoscope Plus Group Co No.. 04680523 Regislered Charity No.. 1096473 Year ended 31 March 2021 Risk Description Trlgger Vulnerablllty Mltigatlon Systsmslcontr Unaulhorised or illegal aetKwty I expenditure occurs There is fraud and I or mi5appropriatlon of funds. Funtls are10st Robust finance reporting and monitorlng Systems Independent audit of controls Ensure no officer is exposed to the risk of fraud Ensure adequate prottdvres and processe5 are in pla Carryout iegular checks ¢n piocesses Carryout iegular ch8cks on hyh-risk areas such as cash Reduce the levels of cash handling to a minimum. Introduce non