Youthline- Annual report
2021-22
## **Contents**
|**About Youth****_line_**|3|
|---|---|
|**Our Team 2021-22**|4|
|**Trustees Report**|5|
|**Practice Managers Report**|9|
|**Portman Close Overview**|14|
|**Head of Counselling Services**|17|
|**Report**||
|**Outreach Report**|20|
|**Schools Overview**|22|
|**Our Clients’ Voice**|24|
|**Annual Accounts – Extract**|26|
|**Fundraising Report**|29|
|**In Memory of Martin Gocke**|32|
**Youth** _**line**_
2
## **About Youth** _**line**_
Youthline provides a professional and confidential one-to-one blended counselling service for young people of secondary school age to 25 living in Bracknell Forest and surrounding areas. We continue to provide Youth _line_ Plus to support families of young people and other adults when it is clear this will help the young person.
Youth _line_ provides an important service for young people in Bracknell Forest as we are part of the youth support provision in the Borough. We have a Service Level Agreement with the Council’s youth service and a partnership agreement with the East Berkshire CCG. In 21/22 we provided a service to 809 individual clients.
We have again increased the delivery and now offer more than 700 hours of counselling support every month.
Youth _line_ is accessible to clients who can refer themselves to the service or may be referred by their families, schools, GPs and other agencies. The service is free at the point of delivery. In addition, there is a dedicated service available to schools for which the schools pay a contribution.
We are a charity and have been operational in Bracknell Forest for 34 Years. As a voluntary organisation we are dependent upon the funding that we raise from external sources. The reputation that Youth _line_ has in the local community and beyond is important in securing funding from a variety of sponsors and supporters.
Overall responsibility for Youth _line_ rests with the Trustees. We have six part time staff members based at Portman Close. We also have 1.5 (full time equivalent) employed young person counsellors working at Youthline. We are hugely dependent on our team of volunteers - volunteer counsellors, volunteer fundraisers, admin and reception staff. Sincere appreciation and many thanks go to Youth _line_ ’s staff and volunteers who make it possible to provide our service.
There are lots of ways in which you could become involved with our work. For more detail about us and what we do, please see our website:
## **www.youthlineuk.com**
Youth _line_ 7 Portman Close Bracknell Berkshire RG42 1NE
**Youth** _**line**_
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**Our Team 2021-22**
## **Trustees**
Martin Gocke (Chair of Trustees), Judy Fender (Treasurer), Karen Frost, Camilla Horwood, Janet Hughes, Hilary Mason, Oli Sylvester
## **Coordination team and Young Person Counsellors**
Collette Reynolds (Practice Manager), Simone Gridelli (Head of Counselling Services), Annabel Davis (Outreach Coordinator/YP Counsellor), Theresa Curtis (Administrator), Gosia Hopley, Administration Assistant, Rob Millist & Scott Bundy (Young Person Counsellor PT).
## **Counselling team**
Abbigail, Andrea, Ann, Athan, Becky, Caroline B, Caroline C, Charlotte, Clara, Dara, David, Debbie, Donna, Elouise, Eva, Fabiola, Helena, Helen P, Helen T, Holly, Jan, Jacqueline, Jill L, Jill S, Judith, Karen, Kelly, Kirsty, Lia, Lisa, Lucia, Mac, Marta, Melanie, Michelle C, Michelle P, Natalie, Naz, Nidhish, Samantha, Sam, Sandra, Sarah E, Sarah P, Shanice, Sherryl, Simi, Sophie, Susan, Tina, Vicky
## **Volunteer Administration and Fundraising**
Amy, Anne, Brera, Emma, Fiona, Gemma G, Gemma M, Heloise, James, Jill, Karen, Kirsty, Lena, Lisa C, Lisa P, Lynne, Mandy, Samantha, Zoe
## **Counselling Supervisors**
Annie Wilson, Joan Devoil, Richard Carroll and Stephanie Fitzwilliams
**Youth** _**line**_
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## **Trustees Report**
Whilst we had hoped that 21/22 was going to see a return to something that resembled the normality of the pre-pandemic period, the year continued to pose challenges and unpredictable Youth _line_ is a well-established, local voluntary organisation effectively integrated into circumstances for YouthLine, as it did for everyone. The unchartered journey of living with Covidservices for young people in our local community. We have been operating locally for 19 saw continued periods of restrictions on our personal freedoms, social and working lives, as over 30 years and we continue to develop our provision to meet local needs. We now well as confusing circumstances to have to navigate and make sense of. For our young people - the provide a service to anyone supporting young people be they parents or carers or those client group we are here to serve - there have continued to be many unsettling factors – changes who have a professional role – Youth _line_ Plus _._ to family life and the home dynamic; periods of enforced social isolation; limitations on socialising; disruption to education at key stages, delays in examinations; concern over the impact We recognise the part that we play in improving the emotional health and well-being of of this on further education opportunities and anxiety about joining the world of work under the young people who interact with us. The continuing demand for one-to-one, face-toremote working conditions. Sadly, for some, they have also continued to face the loss and face counselling demonstrates that this remains a popular support mechanism for young bereavement of dear loved ones.people experiencing challenges. This is the core activity of Youth _line_ ’s work and where
The Youthline team have also sadly experienced a major loss in recent weeks, which we are struggling to come to terms with. Martin Gocke, our Chair of TrustThe preparation of this report has come at a time when we ne **e** d to respond to a new es, sadly lost his long running battle with Lymphoma on the 24situation. The presence of Covid-19 in the community, the closure of sch[th] April 2022. Our sincerest condolences go ut to his wife **o** ols and the Christine and his children, Peter and Kathryn at this very sad and difficult time. Martin was a vital more widespread ‘lockdown’ meant that we needed to develop an alternative approach. part of YouthlinWe are curr **e** ntly delivering services remotely, recognising that we needed , and his loss is going to be strongly felt by the staff team, trus **t** o continue ees, our counsellors, and no doubt, the stakehto support our clients. We have pr **o** lders who also interacted with him. We would like to vided some information about our approach in a acknowledge here the incredible contribution he made to the organisation and pay thanks for all supplemental ‘COVID-19 Update’ section of this Annual Report (see pages 5-6) the valuable time and input he gave during his time with us. Youthline would not be what it is . today without him. His passion, energy and commitment were integral in the evolution of the charity and the services we now provide. We are all dedicated in continuing the success that Martin helped to achieve and to ensure that we can continue supporting as many young people as possible, which is what we know he would want.
Reflecting on the last year, Youthline has continued to demonstrate agility and responsiveness to the fast-changing conditions we have found ourselves in. This has seen the continuation of a hybrid model of delivering counselling to our younger people, involving a mixture of virtual and face-to-face appointments. This has allowed us to account for continuing concerns surrounding high transmission rates, the ongoing need for social distancing, the intermittent closure of schools, and restrictions on travel and personal contact during lockdowns. Our concern for client safety and wellbeing has continued to be paramount during this period. However, we also wanted to ensure that those who felt they wanted and needed face to face interaction, could continue to access it, in a safe and appropriate setting. Our new home in Portman Close allowed us to achieve this objective.
Whilst the first period of Covid in 2020 had forced a rethink in our service delivery model, the feedback from our team and clients confirmed that the measures we had initially taken to adapt our approach were being well received. Therefore, we have continued to evolve it during 2021/22 to respond to the needs and preferences of our clients as the external factors around us have changed.
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Despite the adversity of the times, we believe that our service continues to grow in strength and is now more resilient than ever before. Considering the ever-increasing demand we continue to see, and the complex array of challenges we find our young people being exposed to, we find some reassurance in this and have high confidence that we can continue responding effectively to the need we see in our local community.
## _**Our priorities as Trustees**_
Our commitment as Trustees is to ensure that our services are of high quality; accessible; free at the point of delivery; and safe and accountable. We also strive to demonstrate that we are effectively governed. These five objectives guide us in all the discussions that we have with our team throughout the year.
## **Quality and Outcomes**
We ensure that quality is maintained through the thorough way in which we approach the recruitment of the team; the operational framework and guidance that provides a sound and secure basis for practice; the strength of our management and clinical supervision; and our delivery of a comprehensive training programme. All of these are key to ensuring that we have a steady flow of volunteers asking to work with us and can maintain excellent retention rates.
In terms of outcomes, we use very simple measures to assess the improvement in our clients’ emotional health and well-being: these continue to be excellent and are recorded later in this report. Young people continue to be signposted to us from a variety of agencies and our conversations with those professionals also confirm the positive impact that Youthline has on individual young people. The report of our Head of Counselling Services, Simone, will go into more detail on both of these areas.
## **Accessibility**
We continue to maintain a good range of access points to our services. Our new home at Portman Close has allowed us to provide a ‘Covid secure’ environment and to be able to cater to a higher volume of younger people simultaneously, which has been crucial during periods of such high demand. All continue to be delighted with our new home and the way in which it has enabled us to deliver our services safely and effectively. It provides a warm and welcoming venue for young people which puts them at ease and makes them feel comfortable. The reports that follow, in particular that of our Practice Manager, Collette, give more detail of our reach, but in simple terms we saw over 800 young people and delivered more than 5800 sessions during 2021/22.
Our work in schools continues to be well received and in high demand. We now have counsellors in all seven secondary schools in Bracknell Forest, the Special School and the Pupil Referral Unit. More detail of our work in schools is reported by our Outreach Coordinator, Annabel.
## **Funding**
As you know, we provide a free service to young people. Occasionally parents or carers want to make a contribution but, in the main, we rely on grant funding predominantly from local councils, the CCG, local companies and organisations, charitable trusts and the activities of our excellent fundraising committee, led by Theresa (who not only generate income, but keep our profile high in the local area).
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Extracts from our draft accounts are set out later in this Annual Report together with a report from the Fundraising Committee. Our delivery model enables a huge amount of sessions to be available for small amounts of funding. We are an extremely cost-effective organisation and have many examples of where we have saved the need for statutory services to intervene.
We couldn’t be able to achieve this however, without the continued support of our statutory partners Bracknell Forest Council, East Berkshire CCG and our school partners and local donors. We remain incredibly grateful for your ongoing support and collaboration. We would also like to thank all that have provided us with funding. We have some fantastic examples of individuals, groups and companies who have provided Youthline with financial support over the last period and for this we are extremely grateful to all.
In particular, we would like to thank East Berkshire CCG for the additional funding provided during 2021/22. This has allowed us to employ three part-time young people’s counsellors which has had a big impact on our waiting list and has been extremely helpful.
## **Safeguarding**
Being safe and accountable is key to the work that we do. We are accountable to our clients; we contract with them at the start of the process and are committed to supporting improvements in their health and well-being. The very nature of our activity means that we are usually working with vulnerable young people and increasingly with vulnerable adults. We maintain a rigorous approach to their safeguarding and to the safety and security of our team. The move to ‘on-line’ work presented some new things to consider but our team developed really strong protocols and have reinforced them in their regular sessions with volunteers and placement students.
## **Governance and Accountability**
We pride ourselves on being a well-run charity with effective governance arrangements. As Trustees, we never forget that we are dealing with public money and donations and have a duty to use our resources in line with our charitable objectives. We also have duties towards our staff and volunteers.
## _**Thanks to our staff and volunteers**_
Last but not least, the Trustees are immensely proud of how our team and volunteers have continued to respond to the challenges faced this last year. They have continued to demonstrate unwavering commitment and dedication during a turbulent and often uncertain external environment. Our asset is most definitely our people and here at Youthline we are very blessed in that respect. Anyone who encounters them will recognise what a huge asset they are to the organisation.
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You will also see throughout this report, how much of what Youthline does depends on the goodwill of volunteers. There are many different reasons why our volunteers are motivated to work with us but a common theme is that all of them want to make a difference to young people. Some of our volunteers are longstanding and others are with us for a shorter period. All make a positive contribution to our work and are an integral part of our organisation.
We hope you enjoy reading the detail of our annual report and look forward to welcoming you at our AGM on the 15th June.
With regards,
The Trustees
## **Trustees**
Martin Gocke (Chair of Trustees), Judy Fender (Treasurer), Karen Frost, Camilla Horwood, Janet Hughes, Hilary Mason, Oli Sylvester
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## **Practice Managers Report**
**----- Start of picture text -----**
Year In Numbers
7894
5876
4911
4182
3707
3244
504 411 809
2019/20 2020/21 2021/22
Appointments Offered to Clients Appointments Delivered to Client
Individual Clients Seen
**----- End of picture text -----**
## **Access To Counselling**
This last year really has shown the resilience of Youthline and all who work here. The passion and dedication that our team bring to Youthline makes it a pleasure working together. We have a fantastic strong team who have continually adapted and acted on the needs of our clients and the community.
As such, we are a more robust service which continues to provide a blended counselling service to our clients. The blended service was introduced due to restrictions of Covid, but we now see how beneficial it is to be able to offer face to face in person, face to face online and telephone counselling. Although we are fully operational delivering face to face appointments at Portman Close in all five of our counselling rooms, it gives our clients and counsellors flexibility i.e. due to isolating when having tested positive for Covid. You will see from the breakdown below that most clients prefer an in person counselling session. This is often due to online fatigue, worries of confidentiality and technical issues. Although we are delivering more in person sessions, we are continuing with a blended approach to ensure we meet all our clients’ needs.
||**Face to face**|**Online**|**Telephone**|**Total**|
|---|---|---|---|---|
|**Apr 21-Mar22**|**7229**|**604**|**61**|**7894**|
Throughout the last year we saw a significant increase in the demand for our service and we wanted to meet that demand. A big concern is not allowing clients to be on long waiting lists so we managed to secure funding to recruit more placement students and also 1.5 young person counsellors through the Clinical Commissioning Group. This has meant we have significantly increased our delivery on last years figures by a huge 89% offering 7894 counselling sessions at Portman Close and in schools. We have provided counselling to 809 individual clients, again an increase of 96% from last year. We offer counselling on six days of the week, Monday – Thursday 3-9pm, Friday 4-7pm and Saturday 9:30am – 1:30pm.
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We continue to offer different locations in which our clients can access our service to ensure their needs are met. Provision continues at Brakenhale School, College Hall, Easthampstead Park School, Edgbarrow School, Garth Hill College, Kennel Lane School, Kings Academy, Ranelagh School, Sandhurst School, The Rise @ Garth Hill College and St. George’s School in Ascot.
## **Management and Operations**
This increase put a demand on the management and administration operation. I was delighted that we were able to recruit Gosia on a six-month contract with money received from the CCG, delivering administration support which meant Theresa was able to book clients in and liaise more effectively with the waiting list. Gosia has settled into the role and the team seamlessly and I have since been able to secure funding for Gosia’s position until March 2023.
I am constantly looking at ways to improve the operations and administration at Youthline and address any issues we face. Our software package is reviewed regularly and changes made to address the need we have to gather statistical data to report to our stakeholders and flow data to the NHS with the support of our software designer, Stuart.
We have been working with a friend of Youthline, Derron Taplin who has kindly offered his time to review and improve Youthline’s IT systems. This will help with improved service and also give us the opportunity review and reduce costs.
We are very settled in our premises at Portman Close and feel delighted to have this space to deliver our service. Our thanks to Bracknell Forest Council for their continued support.
We regularly carry out a risk assessment and health and safety audits and keep some measures that were put in place due to Covid. Correct social distancing procedures, one way systems and hygiene protocols are in place in order to continue to keep our clients, counsellors, volunteers and staff safe.
**Youth** _**line**_
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## **Waiting List**
We have a much simplified way of receiving referrals. Clients can complete an online counselling enquiry form on Youthline’s website. They can still call and speak to someone who will complete the form on their behalf. Once completed, the client receives a confirmation email.
For each person who has referred themselves for counselling, we then send a personal email with an information booklet and further information on Youthline and what to expect from our counselling services.
At the end of March 22 we had 43 people on our waiting list who are waiting on average 20 days to start their counselling sessions at Youthline. We really want to continue at the same level of service to ensure waiting lists and wait times remain at this level. The funding received from the CCG to employ young person counsellors has had a big impact on reducing our waiting list.
## **Young Ambassadors**
As an organisation we want to engage with our young ambassadors and create a program where it will attract more service users to become young ambassadors. A young person is the best person to deliver our message in schools and in the community.
We are slowly developing our Young Ambassador program with a few service users joining our scheme.
We want to engage our Young Ambassadors and link them to support and contribute to the content on our social media and help update our website.
We have been delighted that our Young Ambassadors have developed some videos and art work over this year. Thank you to all who are involved.
## **Social Media**
Youthline have a presence on Facebook, Instagram and Twitter. Our Facebook followers have grown again this year significantly to 679, 220 on Instagram and 421 on Twitter.
Our funders have an expectation that we will have a social media presence both to recognise their support and also to promote our service.
We have a small team who have developed a social media strategy to continue to engage on these platforms and develop our communications.
By conducting this through social media, means we are speaking to the audience in real time to celebrate our successes, raise awareness of our service and other support through other organisations, share our clients comments and signpost to our website.
Please like/follow our pages!
YouthlineBF
YouthlineBF
Youthline Bracknell Forest
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## **Funding**
We provide a free service to our clients. However, we rely on grant funding from local parish and town councils, local companies and organisations and charitable trusts.
In particular Giovanni Ferri and Samina Hussain from Frimley Integrated Care Board (ICB), formally East Berks CCG along with Elaine Morgan from Bracknell Forest Council.
Quarterly review meetings take place with Frimley ICB and Bracknell Forest Council giving us the opportunity to showcase the work Youthline are doing but also they offer practical support, updates and helpful advice.
Through Bracknell Forest Council, we are also involved in Bracknell Children & Young People Emotional Wellbeing & Mental Health Network Meetings which gives us the opportunity to meet ‘virtually’ with key individuals and decision makers.
We would like to thank East Berkshire CCG for the additional funding provided during 2021/22 which not only provided paid young person counsellors but also funding to recruit an admin assistant, to develop our diploma training, additional schools work and group work. We wouldn’t have been able to achieve this level of work without their continued support.
Youthline would like to thank all the organisations, companies and individuals that have given grants or donations securing our funding for 2021/22 .
We have worked with some fantastic companies who have provided Youthline with financial support over the last year and we are delighted to continue working with them. Energy Saving Lighting have been fundraising for Youthline. We are delighted that Duncan Yeardley Estate Agent chose Youthline as their charity to support and as well as a monthly donation have decorated one of our counselling rooms. Maxica Consulting donated funds to Youthline and Safe Training Systems donated a new screen, computer, keyboard and mouse. To you all we are very grateful.
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**----- Start of picture text -----**
Club of Easthampstead
**----- End of picture text -----**
## **Thank you!**
**Collette Reynolds** Practice Manager
I would like to thank everyone who makes our service possible, from our Trustees, our Administrator, Admin Assistant, Clinical Lead, Outreach Coordinator, cleaners, counsellors at Portman Close, school counsellors, Young person counsellors, our support volunteers, young ambassadors, funders and friends for making Youth _line_ a place to be proud of and I look forward to working with you all throughout the coming year.
**Youth** _**line**_
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## **Portman Close - Overview**
**----- Start of picture text -----**
Client Age And Gender
Client Age / Gender
47 [Counsellors]
25+
Individual
508 clients
19-25
16-18
11-15
5123 [Appointments]
0 100 200 300 400 500 600
Sessions
Male Female Non-Binary Other 3900
delivered
Appointment Breakdown
Attended Client Cancelled Counsellor Cancelled New Client Cancelled
New Client No Show No Show No Client Booked Youthline Cancelled
**----- End of picture text -----**
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## **Signposting**
**----- Start of picture text -----**
Signposting to Youthline
BFC Early Help
Other
Family
youth service
Talking Therapies
social services
self
School
GP
Friend
CAMHS
0.00% 10.00% 20.00% 30.00% 40.00% 50.00%
**----- End of picture text -----**
We do not receive referrals as such, but we always ask clients how they heard about Youthline or who suggested us. We have continued to see a significant increase in schools, family and self signposting clients to Youth _line_ which shows that our promotional campaigns have been successful as potential clients are reading about our service and contacting us direct.
## **Issues resented By The Lodge Clients Serving Clients Across Bracknell Forest and Beyond**
|||||||||||
|---|---|---|---|---|---|---|---|---|---|
||Ascot|31|Easthampstead|12|Priestwood|39|Winkfield
Row|11||
||Binfield|78|Forest Park|0|Sandhurst|45|Winnersh|1||
||Birch Hill|3|Great Hollands|50|Sunningdale|2|Wokingham|7||
||Bullbrook|69|Hanworth|16|The Parks|3|Yateley|1||
||Camberley|9|Harmans Water|21|Warfield|38|Not Specified|7||
||College Town|8|Martins Heron|9|Whitegrove|2||||
||Crown Wood|49|Old Bracknell|14|Wildridings|17||||
||Crowthorne|83|Owlsmoor|3|Windsor|1||||
|||||||||||
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## **Presenting Issues**
**----- Start of picture text -----**
Issues Presented By Portman Clients
Life Depression Spectrum Suicide Bullying OCD
1%
Self-Harm2% Stress2% TrustLow Mood1% 1% 1% 1% Family
Sad 1% 1% 14%
2%
2%
Gender/Sexuality Feelings
3% 13%
Eating Disorder
3%
PORTMAN CLOSE TOP PRESENTING ISSUES
Fear
3%
Anxiety
Self Esteem
13%
3%
Self
4%
Anger
5% Friendships School
6% Relationships
9%
7%
**----- End of picture text -----**
## **Reasons for coming to counselling at Portman Close**
When clients refer to our waiting list we ask why they are seeking counselling now.
In their own words, these are the reasons why clients are referring themselves or being referred to our service during 2021-22.
- Confidence and relationship with others, relationships with parents, low mood.
- Social interaction issues, problems at school and often angry behaviour.
- Difficulty coping with lessons and anxiety. Questioning identity, self-harming.
- Bereavement
- Bullying and as such a school refuser.
- Low mood, feeling sad, anxiety and confusion over sexuality.
- Sleeping habits, anxiety, mental and physical bullying,
- Struggling with return to school after long periods of online learning, highly anxious and struggling to sleep.
- Feeling stressed and anxious resulting in self harming, and not sleeping well at night.
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## **Head of Counselling Services**
This is my 16th year at Youthline and my 11th year as Youthline’s Clinical Lead. In the past year, I have witnessed an extraordinary demand for counselling support where mental health conditions have become more common among children and young people. Amongst those aged 11 to 16 in England, one in six has a probable mental health condition in 2021, up from one in nine in 2017. Current figures are especially concerning for adolescent girls aged between 16 and 19: one in four had a probable mental health condition in 2021. The underlying causes are complex, but increased recognition of mental health issues, social isolation and disruptions to home and school routines during the pandemic likely played a role.
Young people’s mental health continues to regularly make the news, with research supporting the need for early intervention in mental health at key transition times, and the knowledge that mental health disorders in adulthood have their antecedents in childhood and adolescence. Young people, and their families, are getting in contact with us in greater numbers, taking a step to seek support for the difficulties they are experiencing. Our team of counsellors dedicated to working with young people continue to offer a reflective and confidential space within which young people can be curious about themselves, and find ways to better manage their emotions, communicate their feelings and experiences and build their resilience.
The increase in the demand for our service specifically with our 11 to 16 year old clients and their parents has seen my role as Clinical Lead develop further. To address the growing demand for appointments, we received funding from the East Berks CCG (Clinical Commissioning Group) to grow our Counselling team to include three dedicated Young People Counsellors offering counselling support to our under 16’s has significantly reduced how long a young person needs to wait for an appointment. Thanks to this funding we have met the growing demand for our service. We have also grown our team to 5 Group Supervisors who have supported our 45 counsellors, school counsellors and placement students with incredible professionalism, grace and generosity.
It has been an exceptionally productive year for Youthline as we continue striving to deliver a professional, safe and confidential counselling service to our young people at our premises in Portman Close and in all our Bracknell Schools. I am delighted that more schools are experiencing the value in Youthline’s professional school counselling service and investing in more counselling from Youthline to support the mental health and emotional well-being of their students. We continue to offer a counselling service 6 days per week at our centre in Bracknell where we offer daytime and evening online and face to face appointments making the service more accessible to young people than ever before. As we anticipated, we have seen a rise in the uptake of this service as young people have sometimes struggled to come to terms with the events of the past few years.
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## **Ensuring quality**
We are committed to the continuing professional development of our counselling team by investing in high quality in-house workshops and training with reputable trainers who specialise in delivering training on specific developmental issues to better support the young person who is in need of a more specialised counselling service.
To maintain competent practice Youthline requires all counsellors and placement students to attend group supervision on a monthly basis in line with the British Association for Counselling and Psychotherapy (BACP) guidelines for ethical practice. I have regular conversations with our supervisors throughout the year to quickly address any issues that arise. It is very important to maintain this level of quality control to deliver a safe and ethical service to young people.
## **Links with the community**
This year we have continued to build links with other adolescent and adult services through fostering good relationships with CAMHS, the Bracknell Forest Youth Service, in local schools and through running quarterly publicity shots to remind our GPs of the free service we offer young people, their family members and professionals who work with them. We have worked hard to bring Youthline to the public’s attention through the local media campaigns, fundraising events and collections. We have done this with much success. Our aim is to continue our high visibility to every young person in the area that we serve.
We also continue to attend the Local Children and Young People’s EW&MH Network meetings. This keeps us in the loop with Bracknell Forest’s wellbeing strategy for young people, fostering strong links with other young people’s services throughout Bracknell. Our service complements other services locally, providing a particular type of one-to-one support for young people.
## **Future developments**
We are very proud of our strong counselling service provision and professional approach to counselling support for all young people age 11+, parents and carers and professionals who work with young people. We continue to ensure our strong roots with BACP Accreditation. Our training provision continues to strengthen focussing on developing our graduates by bringing onboard a CPCAB accredited specialist training diploma in 2022/23.
Our challenging economic climate sadly continues to persist, however, we recognise we will need to work even harder to earn additional funding from a variety of sources as well as maintain the funding we gratefully receive from the Council, CCG and schools. Without their support and funding we could not achieve our current level of delivery and we need further funding to recruit, train and support more counsellors to enable us to meet this growing demand for counselling. The past year has been particularly challenging for all young people. There are some that continue to be adversely affected by these times and it is vital that statutory agencies recognise their needs. We have some exciting ideas in store moving forward to support our young people even further through information workshops, group work and training programmes for our counsellors.
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I am confident that with the continued support and commitment from the Trustees, counsellors, supervisors, admin staff and support from our funders we will maintain our service to young people and continue to be a well rooted professional service in the community.
Each of our counsellors, placement students and supervisors have worked hard contributing in different ways to the running of this service and all have a common passion to support young people and their families in the Borough and surrounding areas, putting young people’s needs and best interests at the core of our work.
What a pleasure it is to serve our community striving to provide the best mental health support to young people and parents/carers across Bracknell Forest!
**Simone Gridelli** Head of Counselling Services
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## **Outreach Report**
## Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors working across eleven schools, including the special school and a special provision in Bracknell Forest and the surrounding area.
|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|Schools and Outreach
Throughout 2021-2022 Youthline’s Outreach service has continued to develop with 10 counsellors
working across eleven schools, including the special school and a special provision in Bracknell
Forest and the surrounding area.|
|---|---|---|---|---|---|---|---|
|**Apr 2021-Mar 2022**||**Apr 2020-Mar 2021**||**Apr 2019-Mar 2020**||**Apr 2018 - Mar 2019**||
|**Sessions**
**Delivered**|**No. of**
**Schools**|**Sessions**
**Delivered**|**No. of**
**Schools**|**Sessions**
**Delivered**|**No. of**
**Schools**|**Sessions**
**Delivered**|**No. of**
**Schools**|
|**2771**|**11**|**1257**|**11**|**1632**|**9**|**1659**|**10**|
## **Growing Demand**
Youthline continues to see an increase in demand for School Counselling provision with waiting lists continuing to grow in each of our schools.
To monitor our provision, regular meetings with the Outreach Coordinator and the schools’ Pastoral Leads have continued and are a necessary platform to ensure that Service Level Agreements are being met and to receive ongoing feedback, evaluation, and data collection. Each term the Youthline’s Outreach Coordinator meets with the school Counsellors to share good practice. Additionally, the Outreach Coordinator invites the school Counsellors to bi-termly Well-being Meetings.
Our School Counsellors have continued to adapt to the Covid-19 restrictions when they have come into force with being able to offer school clients in-person delivery or remote working if individuals or counsellors have had to isolate. Schools and School Counsellors have met the changing tides with flexibility and resilience.
The CCG provided extra funding to Youthline to offer a further 3 additional counselling hours each to Sandhurst School, Easthampstead Park Community School, and Kings Academy once a week till the end of the summer term 2022. This has been gratefully received to help support their school counselling waiting lists.
Youthline have sourced a qualified Art Therapist to support Kennel Lane School, and this is due to start in April 2022. This idea was developed to meet the school client’s needs appropriately and effectively given the additional needs of their students.
In December 2021, Youthline paused their service with College Hall due to the pupils having varied timetables, often in school at different times each week and in different locations to have their studies. This meant that having consistent counselling sessions was not feasible which impacted on
**Youth** _**line**_
20
the therapeutic relationship. We have offered the Art Therapist to College Hall and we are waiting for a decision from their SLT.
## **Training and Development**
Counsellors welcome the School Counsellor Induction Training, which is specifically designed to meet the requirements and expectations of the School Counsellor role. Each of our School Counsellors are trained to, at least, Diploma level and most have undertaken additional postDiploma training in Counselling Young People. To ensure that our School Counsellors have the opportunity to continue their professional development, Youthline provide them with targeted, comprehensive training on subjects and issues that relate closely to the young people they work with. Furthermore, all School Counsellors are required to attend ongoing monthly group supervision and monthly one-to-one supervision with experienced and qualified Supervisors.
Each year, School Counsellors are invited to attend an Annual School Counselling Conference to further their professional development. Last year we attended the Wellington College School’s Counselling Conference remotely due to Covid-19 restrictions. This allowed us to explore provision in other areas in addition to accessing up to date training and linking with colleagues. The Youthline team attended a variety of workshops at the conference and cascaded information on our return. This year we hope to attend the Wellington College School’s Counselling Conference in person for further training and resources.
## **Client Issues**
Youthline School Counsellors have reported seeing similar themes and trends within the counselling space among their clients.
_Anxiety, returning to school and school attendance, dealing with the impact of covid and isolation, low mood, exam stress and expectations, relationship issues with families and/or friends, self-esteem, gender/sexuality, self-harm, fear, and bereavement._
We are committed to the continuing professional development of our school counsellors by investing in high quality in-house workshops and training with reputable trainers who specialise in delivering training on specific issues in order to better support the young person with these themes.
## **Links with the community**
Youthline have been attending the Child and Adolescent Mental Heath Service (Berkshire East) Bracknell GHT/ Early Help Referrals meeting on a weekly basis to support the services in ensuring the young people of Bracknell are getting the right support from the appropriate surrounding agencies.
Youthline have also been attending consultation meetings with the Mental Health Support Teams (MHSTs) in several schools in the local authority to ensure the young people are accessing the right support for their needs. Attending these regular meetings has strengthened Youthline’s relationships and built links with other adolescent and adult services in the area.
Annabel Davis O Outreach Coordinator
**Youth** _**line**_
21
## **Schools – Overview**
## **Schools**
**----- Start of picture text -----**
11 [Schools]
Counsellors
11
2771 Appointme
nts
Sessions
1976
delivered
**----- End of picture text -----**
**----- Start of picture text -----**
School CouAppointment breakdownselling
Attended Client Cancelled Counsellor Cancelled
New Client Cancelled New Client No Show No Show
No Client Booked School Cancelled
**----- End of picture text -----**
**Youth** _**line**_
22
## **Issues Presented By School Clients**
**----- Start of picture text -----**
Life Problems Bullying Spectrum Anxiety
Eating Disorders 2% 1% Bereavement 1% 18%
2% Health Sleep Suicide 1%
Self-Harm 2%
2% Fear 2%
2%
Gender/Sexuality 2%
2%
Stress
2%
Self Esteem Family
3% SCHOOLS TOP PRESENTING ISSUES 16%
Self
4%
Anger
5%
Friendships
5%
Low Mood Feelings
5% Relationships School 12%
6% 6%
**----- End of picture text -----**
## **Reasons for Coming to Counselling by School Clients**
- Peer on peer abuse perpetrator, friendships, self-harm, exploring identity
- Bullying; home life; things are getting worse
- Low mood, looks after siblings; parents’ divorce, parents’ mental health
- Anxiety, not wanting to go to school
- School refusal, stress, anxiety
- Bereavement
- General anxiety, fear displayed at school, recent suspected panic attack.
- Teachers, feeling annoyed
- Low mood / exploring identity
- Low mood and worry; lockdown issues
- Young carer worrying about future; Year 13 – deadlines to apply for uni places
- Low mood, exam stress, additional caring responsibilities
**Youth** _**line**_
23
## **Feedback from a parent Client**
## I’m a 45 year old parent of 2 girls, separated, with mental health issues, denied through fear of **Feedback from a parent** weakness.
A friend directed me to YouthLine. I didn’t know parents had access to their service. I completed an online form. Days later, I was offered sessions with an experienced counsellor
My counsellor helped me ask questions of myself. I was open and began to identify actions I’d taken and why. Some days I’d cry, others laugh. Each session I spilled thoughts, emotions, and insight in to who I am. I’d take these thoughts away and be honest with myself
I needlessly blame myself for everything. My counsellor and YouthLine have helped me accept my mental state and appreciate me for whom I am
I’m not broken, it’s not about being fixed, It’s recognising that I am human, I have self-worth, I can ask for help, I can make mistakes. I can forgive others, I can forgive myself too
I’m a role model for my children. Asking for help is a sign of strength, courage, and self-worth that’s important to instil in our children. I can do this only by accepting these flaws in myself and continuing to seek help.’
## **Feedback from young clients**
My Youthline counsellor was lovely and very approachable, felt safe talking to her.
With my understanding of my feelings I have learned a lot about myself
It feels really nice coming to Exploring ideas as Youthline every week knowing I opposed to ignoring have someone to talk to. them. I have gotten a lot happier, starting to love myself, for who I I have learnt to accept the past as the past and it is important am and not pretend to to let things go to make the best of the future. be this person that I am not.
I have learnt to accept the past as the past and it is important to let things go to make the best of the future.
## **Feedback from Schools**
(The Counsellors) continue to be outstanding in what they do, and we are very happy with them. They
are of such help to our students, who also highly rate them. They are simply brilliant. – Sandhurst School
Could I please say how pleased we are with (The Counsellors).
It makes such a difference being able to have the counsellors on site and being able to build a relationship with them.
The communication between us is so much better and I’ve no doubt the service for the kids is too! – Garth Hill
**Youth** _**line**_
24
Getting in touch with Youthline was a smooth process,. Wlthin a few days my online
enquiry was accommodated and I had o session set up about a week later. My
counsellor introduced themselves vio email and provided me with a Zoom link. At
this point, I was feeling both nervous and excited but I knew that counselling wos
I met my counsellor virtually, their worm and friendly approach to the first session
what I needed, I was rea(Jy.
meant that it didn't toke me long to feel comfortable enough to open up. I couldn't
believe how quickly the time went and how different I felt afterwards. Although it
may have been temporary, I felt lighter ond my mind felt clear. A feeling I would
soon feel more regularly after the sessions.
We discussed a wide range of topics,. revealing all my thoughts both negative and
positive, worries and concerns as well as tougher areas like anxiety and
relationship difficulties. Often, Iwould begin o conversation with an agenda to
follow and find myself diverting into unearthed feelings. Other times, I'd worry that
I hadn't planned what I wos going to say, or that some weeks I had less to talk
about but no matter what I was olways reassured and sUPPOrted.
The experience of counselling ha5 been helpful for my personal growth and
healing. I've learnt that sharing the 'difficult area5. that life offers fflakes them
easier to manage, and sometimes even eliminate. At times it was hard ond
Upsetting, but out of this I've found good. l am 50, $0 grateful for Youthline ond the
time spent with my counsellor.
M. age 26
**¥p4***A*•******•***¥****•*******•
I was 16 ond had very very bad anxiety to the point I wasn't able to go to School I
would cry before school and after school and often had panic attacks during
school, I never found school easy and it 5tre55ed me out so much because you
HAVE to go in but I couldn't mentally do it anymore luckily mum got in contact
with youth line and I got my therapy sessions with such a lovely lady she helped
me so much more then she could understand, and ffly anxiety is so much better
now I've pushed through, I've left school and have storted an apprenticeship which
I never thought I d be able to do but l enjoy it so ffluch, I talk to new people every
day and I wouldn't have been able to do it if it wasn't for youth line and my mum.
Thank you.
Lilli, age 16
Youthline
25
## **Annual Accounts**
**----- Start of picture text -----**
Youthline Limited
Company number 4042477 Registered Charity 1096248
Annual accounts for the year ended 31 March 2022
DRAFT subject to
independent review
Statement of Financial Activities (including Income and Expenditure
Account)
Unrestricted Restricted Total this Total last
funds income funds year year
£ £ £ £
Incoming resources
Donations and Grants Note 2 145,246 - 145,246 107,136
Other income Note 2 48,980 - 48,980 39,761
Interest received 3 - 3 7
-
Total incoming resources 194,229 194,229 146,904
Resources expended
Direct charitable activities Note 3 171,271 - 171,271 121,291
Support costs for charitable activities Note 3 11,775 - 11,775 23,811
Governance costs Note 3(a) 763 - 763 613
Other resources expended - - - -
-
Total resources expended 183,809 183,809 145,715
-
Net incoming/(outgoing) resources before transfers 10,420 10,420 1,189
Gross transfers between funds - -
Net incoming/(outgoing) resources before other
-
recognised gains/(losses) 10,420 10,420 1,189
- - - -
Other recognised gains/(losses)
Net movement in funds 10,420 - 10,420 1,189
-
Total funds brought forward 45,020 45,020 43,831
Total funds carried forward 55,440 - 55,440 45,020
**----- End of picture text -----**
**Youth** _**line**_
26
## **Youthline Limited**
**Company number 4042477**
**Registered Charity 1096248**
**DRAFT subject to independent review Balance sheet for the year ended 31 March 2022**
|**Current assets**
**Debtors**
Note 4
**Cash at bank and in hand**
**_Total current assets_**
**Creditors: amounts falling due within one year**
Note 5
**_Net current assets/(liabilities)_**
**_Total assets less current liabilities_**
**Creditors: amounts falling due after one year**
**_Net assets_**
**Funds of the Charity**
**Unrestricted funds**
Note 6
**Restricted income funds**
Note 6
**_Total funds_**|**Unrestricted**
**funds**
**£**
F01|**Restricted**
**income funds**
**£**
F02|**Total this year**
**Total last year**
**£**
**£**
F04
F05|**Total this year**
**Total last year**
**£**
**£**
F04
F05|
|---|---|---|---|---|
||28,000|-|28,000|20,885|
||128,234|-|128,234|87,149|
||156,234|-|156,234|108,034|
||||||
||100,794|-|100,794|63,014|
||||||
||55,440|-|55,440|45,020|
||||||
||55,440|-|55,440|45,020|
||||||
||-|-|-|-|
||||||
||55,440|-|55,440|45,020|
||||||
||55,440||55,440|45,020|
|||-|-|-|
||||||
||55,440|-|55,440|45,020|
## **Audit exemption statement**
For the year ended 31st March 2022 the company was entitled to exemption from audit under section 477 of the
Companies Act 2006 relating to small companies.
The members have not required the company to obtain an audit of its accounts for the year in question in accordance with section 476 of the Companies Act 2006.
The directors acknowledge their responsibilities for complying with the requirements of the Act in respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to small companies subject to the small companies' regime and in accordance with FRS102 SORP.
**Youth** _**line**_
27
||||||
|---|---|---|---|---|
||||||
|**NOTES TO THE ACCOUNTS(CONTINUED)**|||||
||||||
|**Note 2 Analysis of incoming resources(all funds)**|||||
||**Analysis**||**Thisyear**|**Lastyear**|
||||**£**|**£**|
|**Donations and Grants**|Donations - Town and Parish Councils||12,950|9,750|
||Donations - Corporate||11,283|1,194|
||Donations - Local Giving||815|1,726|
||Donations - Other||1,190|1,248|
||Grants - Bracknell Forest Borough Council||23,750|22,500|
||Grants - Other||4,800|2,656|
||Grants - Edward Gostling Foundation||4,384|-|
||Grants - CCG||78,825|38,212|
||Grants - National Lottery||-|9,770|
||Grants - Neighbourhood Trust||-|9,769|
||Grants - Masonic Charitable Trust||3,000|-|
||Grants - Berkshire Community Foundation||4,249|10,311|
|||**Total **|**145,246**|**107,136**|
||||||
|**Other income**|Schools||39,392|33,467|
||Training||670|60|
||Fundraising||8,918|6,234|
|||**Total **|**48,980**|**39,761**|
||||||
|**Note 3 Analysis of resources expended(all funds)**|||||
||**Analysis**||**Thisyear**|**Lastyear**|
||||**£**|**£**|
|**Direct charitable**
**activities**|Salaries Note 3(a)||142,365|96,227|
||Supervision||21,179|18,663|
||Training||5,147|2,960|
||Travel and incidentals||2,277|1,644|
||Counselling resources||303|1,119|
||Miscellaneous||-|678|
|||**Total**|171,271|121,291|
||||||
||||||
|**Support costs for**
**charitable activities**|Heat,light, power,water||-1,673|8,787|
||Subscriptions||509|394|
||Printing, stationeryand consumables||1,083|2,143|
||Cleaning||2,667|1,703|
||Advertising, phones, IT||5,567|8,484|
||Miscellaneous||1,182|597|
||Premises expenses||2,440|1,703|
|||**Total**|11,775|23,811|
||||||
||||||
||Governance costs Note 3(b)|**Total**|763|613|
||||||
||||||
**Youth** _**line**_
28
## **Fundraising Report**
Youthline would like to thank everyone who has supported us by raising money for our charity this year. We have witnessed the bringing together of so many through fundraising events as well as putting the FUN into fundraising. Whatever the reason has been to choose Youthline and whatever has been done, fundraising is vital for Youthline to continue supporting young people’s mental health in Bracknell Forest as well as those that care for and support them.
## **Monika’s Inspiration**
‘ _Change comes from inside, from the heart. Simply being kind can change the world’._ Monika wants to help today’s generation of teenagers find themselves and be the great people of tomorrow she knows they can be. But they are going to need some help!
## **Monika’s Fundraising**
Monika has been running in fancy dress and raising money for Youthline for over a year. She has run in the Reading Half Marathon, organised and attended countless bucket collections and pounded the streets of Bracknell. Hate to think about how many costumes she has worn and how many pairs of trainers she has gone through. Her target was extended along the way to reach a huge target of £10,000. This extra funding will continue to help reduce the waiting lists and allow even more children to access the help they need quickly. This is driving her desire to help, to give back and focus on the needs of others.
## **Fundraising Amount**
So far, Monika has raised an incredible **£5236.**
**Youth** _**line**_
29
Youthline work with adults who are parents/carers or work with young people. One of our former adult clients organised and baked for a charity bake-off at their place of work and chose Youthline as her charity, to say a thank you for the support she received.
Youthline was delighted to be involved again in the Easthampstead Rotary Community Christmas Draw which raises money for local charities and schools. Through selling tickets to our volunteers, family and friends we were able to raise £360 and thank the Rotary Club for being able to run this again.
Youthline was amazed at the generosity of those they met at Tesco Warfield just before Christmas. £569.91 was raised which we can’t thank Bracknell residents enough. A big thank you to Monika who was dressed as ‘Olaf’ to bring a smile to the children’s faces. Thank you also to our volunteers for giving up their time.
The Easthampstead Baptist Church **raised** £442.88 during their Christmas service. Youthline feels lucky to have their support and was chosen as their charity of choice.
**Youth** _**line**_
30
Simone, Youthline’s Head of Counselling Services produced a set of therapeutic cards as a tool for our counsellors to work with their clients.
Currently, we have made £300 with a lot of interest from both counsellors internal and external wanting to purchase them. Thank you Simone for producing these wonderful cards.
As well as the above fundraising events we would also like to mention all those that have contributed to Youthline through Local Giving raising £815.25. Also to those that take part in the Bracknell Forest Lottery raising £1433.
This all means so much to us, especially through the last two years and coming out of lockdown.
**Youth** _**line**_
31
## In Memory of Martin Gocke
## 4th February 1954 - 24th April 2022
## Youthline’s Chair of Trustees from 2010 – 2022
**Youth** _**line**_ 7 Portman Close Bracknell RG42 1NE **www.youthlineuk.com**
Youthline Limited
Company number 4042477
Registered Charity 1096248
Report and Financial Statements
For the year ended 31 March 2022
Youlhline Llmiled
Charity number 1096248
Company number4042477
Youthline Limited
Trustees. Report
For the year ended 31 March 2022
The directors present their pOrt and the financial slat8m8nts of the company
forthe yearended 31st Mah 2022.
Stru¢ture¥ governanca and managemonl
Youlhline is o re9islered charity and a ¢ompany limited by guardntee.
The goveming document of the Charity is the momndrn and Articles ol
AssociatK)n dated Juty 2000.
The followlng directors. who are also the Tnjslees of the charity, served
during Ihe year
Mrs J L Fender
Mrs K Frost Ire-appoinled 14 Juty 2021 }
Mr M N Gocke
Ms C E Horwood
Mrs J Hawis Iforrnrty Mrs J Hu9he$)
Mrs H Mason
Mr O W E Syfvaster Ire4ppoinled 14 July 20211
New IN$tees vtho have 8uitabl8 experfen¢* and Interest In tho Wotk of the Chaiity
a appointed by the serving Iruslees as required. The Irusle¢$ conshler that. al
Ihls lknne, 88von Iwslees are an approptsle number for the organisatn.
Objects and actlvltl•s
The principal object of Ihe charrty is the provisK)n ol free, confidonlial
counselling lo young people in the Bracknell Forest area (aged 12 10 251.
and lo those vtho forlhem. al Portman Close. Bracknell. RG42 1NE.
The Charity moved from Tho Lodge, Bagshol Road. Br8ckno11 In August 2020.
The organlsath)n uses volunteer coun8alk)rs to provld8 Ihls frne soDAce to local
young people. During Ihe year we have continued lo prov¢de counselling at Portman
Closo, in k)cal schools and. In a0drt?n, online duthg the CovKi-19 pandem.
The trustees have complied [h Ihewduty to have due regard lo the guidance
on public benefft. os publishèd by the Chaiity Con8n. In exer¢l$ing
their duties.
Flnanclal revl•w
The SU1¢S for the year are sel out on pages 4 to 9.
Charity reseryes ar8 used for the general puooses of tha ¢harily Un$S
they have been designated for specrfic purposes when donated.
The Iwstees policy over unresliicled funds is that reserves shoulY be sufficlent
lo wind Ihe company up in an 0ftye manner rf il became necessary lo do so.
and lo ensure lim8 for compknling woth wfth vulnerable young peopl8.
Youthllne Llmlted
Trustees, Report
For the year ended 31 March 2022
Trustggs rèsponslbllltlos fr>r the Flnanclal Ststements
Charity and company law require the Truslge5, who are also th& Dlrnctors of
Youlhline Llmlied. lo prepare Ilnanc4al slalemenls for each financlal year. which
give a true antj lalr vW ol the slate of alla1 of the charitable conwany as al the
balan¢e sheet dale and of rts incoming Trsources and applical*)n of resources,
cludlng incom8 and e¥pendilufe for Ihal period. In prgparing those financial
slalemenls, the Twslees 8re requlred lo:
- select suitabl6 accounlwig polkig$ and appty them conslslenlly
- observe tha nth0$ and princlpl88 kn Ihe Ch8rili&s SORP
- make judgeThnts and estimates Ihal ale reasonable and prudent
- stale whether appab accountlng $landJrds have been 101h)r0. SUbCl lo
any mal8ri01 departures disclosed and explained In Ihe finan¢k41 slalemenls
- ppare the fmancial slateDnIS on the going concem basls unless il
inappropiiate lo assyn Ih8t Ihe Charity 11 conlinue in business
The Trustees are responsible for keeplng pnper financial cOldS. whi¢h disclose
with reasonable accuracy al any time. the financial positK)n of the chanty and enable
them to ensufe that Ihe financial slalerr*nls comply with the Companies A¢t 2006.
They also responsible for safeguarding the assels of the charity and henc8 lor
taking aSonable steps lor the pVentIon and detection ol lrnud and olher
trregularilies.
Thi5 report was approved by the Board on..
ai 2022
Diredor
For and on behaff of the Twslees of Youthlwie Limited
Youihline LirThte¢J
Chanty number 1096248
Company number 4042477
Report of the Independont oxamlner to the Trustoos of Youthllne Llmlted
I report on th8 8ccounls for ihÈ year endèd 31st M3rch 2022 set oul on pages 4 10 9.
R•specdv• Tesponslbllltkes of trustses and •xamlner
The tharrtys iru5tees fytho am also the difetiors for Ihe Ol rAJrrp8ny lawl am tssponsible
lor the preparalx)n of the •cunIs. The tharils truslees conser thai an audit is not required lor
this year lund8r Sect4)n 144121 ol the charis Acl 2011 Iihe 2011 Actll and thal an Independ8nt
examatn is required.
ovg $4tsfied that tho chBfity is not 6ubi8cl to audit under conyany Lgw 8nd i% elrgib
lor independenl exaThnalion, it Is my rBSponsibility to..
- exa• the acojunts under seCn 145 01 the 2011 act
- to lolkjw tho prod laid down ITh the Genernl DireclKJns gNèn by Ihe Chaffly cOrTrnsn
lund•r Section 14515Mbl ol the 2011 Actl. and
- to state wkneth¢r partitrJr matler5 have com to atlentKJn
8•sis of the Indepond•nt •x*mln•rfA r•port
My examinatKJn Vds canied out in accordance wlh Ihe Generdl &Trct*)ns giv8n by the Charity
Comrr4ssh)n. An exanyn8In indudes a ItW ol ihe accounting records kept by the chanty and
omparison ol ihg accounts prnsented %Ylh Ihosè rncon15. It also inchJdès consKleralion of any
unusual rtems or dSure$ in Ihe ac¥x¢unls. and seeking expnaln9 lrnrn you as Iruslees
conceming any such matler5. The procedur8$ tjndertaken do not provwje al the tden that
be qued in an audil. and consequenity no opinh?n rs glven as 10 wheth8r Ihe 8ccoun15 present
8 'lwe and lalr and the port ffj hyoted to those rnattefs sot oul in the slaten*nts bekjw.
Independent examIne$ statsm¢nl
In Connect)n ¥42th nyy exartinat*>n, no rrolter has comt io ny atlentk>n'.
11 } gNgs •S0ftable cause to belkgve that. in any maieiial respecls. tho requ1tr*t$
- lo k¢8p accounting cordS in accordance wth Sect0 386 of the Cornpanies Act 2006,. ant1
- to prepa aczounts 8ccoYd vthh Ihe acttjunting ¢0jS. toryity ¥h Ihe ac£ouniing
quit5 01 Seclion 396 of the CortvanS 2006 and wlh the rrnlhods and principlès
ol Ihe Slalen*nt of Recomrrended Plac1.. Ae¢ounln9 and Reporting by Charrties
hav? nol begn wr¢l.' or
121 lo vknth. in rny opinion. 8tl¢nlK)n ¥houkl be dra li Oor lo en8blo a properuftderntsnding
of rh& aru15 lo be rto¢hed.
A(rHS TcK>¢q¥ '
AGHS Accounting & TaKalKJn se¢s LwThted
14 pg5$ 8usines5 Centrè
)th P3rkway
Sk)ugh SL1 6CM)
Date-.
Youthline Limited
Company number 4042477
Registered Charlty 1096248
Annual accounts for the year ended 31 March 2022
Statement of Flnanclal Actlvltles (Includlng Income and Expendlture Account)
Ro$trlctod
In¢orng
funds
Unr•8trl¢t•d
lund•
Totsl th18
y•ar
Totsl l••t
year
Incomlng rosoU•S
DonDtl¢>n• and Gr•rrt•
Note 2
145 246
145 246
Olh•r IncL¥n•
Note 2
Irrt•f••t f•e•ld
Total In¢omlng rnsourns
Resources exp•nded
05r•ct ch•rlt4LIo aCtl¥ltl•¥
Note 3
171 271
171271
121291
SUP ¢o•ts fty ¢h•rlts¥• •dl¥lll
Note 3
G¢v4ern•rK• c¢•
Note 3(81
763
763
613
Oth•r r••our¢•• •xprthl
Total rnsourc•s expended
183809
183809
145715
N•¢ IncomlnW(outyolng) r•$our¢•$ tr•n¥f•r¥
Gross transf•rn betweon funds
N•t IncomlnW(outyoln9) r•sourc•s b•for• olh•r
r•cognl$•d g*ins/l10$5•$J
Othgr rncognlsed gaSnslllossesl
Nèt movement In funds
Total funds brought forward
Total funds Carfed fonvard
Youthline Limited
Company number 4042477
Reglstered Charlty 1096248
Balance sheetforthe yearended 31 March 2022
Restricted
income
lund#
Unrestrlctsd
fund$
Toi•l thls
year
Totsl 1o$t year
F01
F02
F04
F05
Current assets
Debtors
Cash at bank and In hand
Total curnent assets
Nol8 4
128,234
156,234
128.234
156.234
87,149
108.034
Creditors: amounts falllng duewlthln
ono year
Note S
Net curnnt assets/fllabllftlesJ
55,440
55.440
Total ass•t$ loss Cumt Ilabllltles
55,440
55.440
45.020
Creditors: amounts falllng due aft8ron8
year
Net assets
55,440
55.440
45.020
Funds of the Charity
Unrestrlcted funds
Note 6
Restrl¢t8d Income funds
Noto 6
Total lunds
55.440
55.440
Audlt •x•mpllon st*tsment
For Ihe year ended 31st March 2022 the rnpany was enlbtl8d io &xomptk>n Irom audll under sodion 477 of thè
Coffyanl8s Aci 2006 relating lo sm3U l¥Jffpanlè8.
The members have nol QuIred Ihe company to obtain an 8udit ol its a¢Unts for thg year In quesl*&n
acconjance with se¢tK)n 476 01 the Corry)anies Acl 2006.
Tho diOIS acknowfed99 Ihoir rgsponsibilrt*s for cOrron9 wilh the requtremenl$ of the Ad in 188PeCt Io
axounlng records and the preparalK>n of accounts.
These accounts have been p(gpared in accordance with the prowsKJns appllcable io small corTyanie$
subject to the small Compan$. regiff* 8nd in accorfancÈ wrth FRS102 SORP.
Approv¢d by th• Board and 8lgned on
behalf by:
Dattr ol
approval
ffEg
{Dlt•ctor)
2012
Y¢}ulh? Lknll8d
Charrty nun*J8r 1096248
Cowy•ny ftuwber 4042477
NOTES TOTHE ACCOUNTS
Not• 1 ACCOUNTING POLICIES
Th8$• a¢¢ounts havè Lwi prepared on the bas55 ol hilto cost kn accordance with..
counting and ReporUryJ by Chaiths- St•1¢ment 01 R$¢omrn¢rKls(I Pr8¢lke appkat4e to char
•par4 th accoun in ac¢ordarKe wAh Ihe FanC1 Reportiw Standard apphcabb n the UK
and Repubk ol Ir¢L4nd IFRS 1021 (ellece l January 2015). 8150 kntyn 8$ Chofrtm SORP {FRS 1021.
Ihe Compan*s Act 2CQ6 and the Charrfws A¢1 2011.
Th• prDX11 accourtry •dopl•d •) Iho pr•ra1 ol Il*se fNnc*l Iments aro 86 loknv8:
Grants
Income from grants kn Med• i)¢om¥yJ rQUIc8S when Ihese are re¢••d th• •x¢•ptsft of9r•n
lor restrktsd PUfPOS•8 for wh*h *Xpolre w• be kncurr•d kn • luluro perhxl.
Donatlons
Incomo from •r• kn¢knd•d rmources f•c••d.
R•$ourc8$ oxk*Nl•d •r• kn¢0•d h lh• &•tsm•nl ol •n accru8* bu*.
The company ¢ufr•nlty no fM•d a8$•ts •nd 8rn018BBels aro •Xp1• on purc1*.
The Trust8 rocW• no r•muneratkn aThl ar• or*Jl r•ln*wr80d for kom8 pakl lor 4)n
bohaN ol Ihe ch8rty.
Th* Truslees confrn Ihal th81• ar• no read party tr8•¢1#* io d¢9*.
The unr*strKI lund eompri5es lh6 rn&. whth may u$•d ltyward8 th• m•oluw ol Iho ¢h•riabKI
rt*hclhes ol Ihe Gompany ot th• d*ci8lxm ol Iha Trustw$.
R•$tr¢l•J frJThl8 8r• r•c•b4•d fc* • $po¢¢¢ wrpM• at th• tfft• ofdonalkn.
The rK)l¢y set by th• TfUSt•es Ls lor r•8•rv¢s lo be 8ulki•nt lo wfftd up lh• c¢xnp8ny k) an Nd•red
fflann8f and to ensurè lor cOmptirj wk wAh vuln*ralJle young p•ople.
This Is eslynaled to t• the equwanI of three [rth$ costs.
Youlhlin& Llt)yted
Ch8rity Number 1096248
Co[anY Nurt*ef 4042477
NOTES TO THE ACCOUNTS (CONTINUED)
Note 2
Anatysis of Incomlng resources {all funds)
Th5$ yoar
Last y•ar
An*ly$5¥
Donations and Gnnls Don8n$ - Town 8NJ Parish
Donatw . Co{FAt8
Oonatiins . G*iry
Donat¥)r* - Other
Grants- Bracknel Forsst Syough Coun
Grants- Other
Grants- Ethlard Gostkng FoUnda1n
Grants- CCG
Grants. Natlxal Lottery
Grants . NeKJhlSrt1Cl Tfust
Grants - mason Charrtabkn Trust
Grants . BwkshY• Communty Foundal¥)n
815
1.248
9.no
4.249
145
10.311
Total
Oth•r Incom•
39.392
670
8.918
13.467
Tranyo
FuThJra$r
Totsl
Note 3
Analysls of rosour¢es expended (all funds)
Thlsy
Last y•ar
Analysls
Dlrect charttab
•ctlvltS••
Sèl8riBS Noie 3 {81
Supervi5bn
Tranng
Travel and incijenla
Counselng reswrces
Miscelanoous
21.179
18.663
303
678
121.291
Total
171.271
Support costs for
eharitabl• activltles
Heal. WJhl. w*¢r. walar
subscr015
Pm¢w. stst*)nery consumabl8s
Cbani)g
Advertksiig. 5T
Miscellaneous
Premises expenses
8.787
2.143
2.667
597
1.703
Total
Governance costs Note 3 Ib)
Total
763
613
Youlhkne Lthyied
Charily nvmt¢er 1096248
Company numb¢r4042477
NOTES TOTHE ACCOUNTS (CONTINUED)
Note 3 (a)
Staff cost$
Thls year
Last year
Salarbs and wagès
I securly costs
Penskn costs
131352
Total
142 365
Average h•adcount In thg year
Mgnagomént and admwilslrathx Ipart-lkn&)
SchoL48 work Ipart.tirnl
11
No empb)yees r•cetr4ed emFty•o t•$ lor Iho repwtks pefl)d of more
ihan £60.CQa.
N¢)t• 3 {bl
TM ¢osi ofth8 annu81 Ir¥Jepend•nl Rové8w19 £750 ¢10d
Govornanco 51$.
Nuft*•i 109fj249
Conyany In>I 4042477
NOTES TOThE ACCOUNTS ICONTwueoi
N¢Jt• 4
D•lkn and prèpaym•nts
Anatyilj of d•bio1*
Amount• i•lllng du• wtthln
on• y*•r
Thh )*ar
La¥1 y•
Amaunts lalllng dts• alt•r
mor• ¢hon on• ytor
Th1$ y•or
Lasi year
Trnd• d•tytorn
Oth•r d•btorn
Total
N*Jt• 5
Cr•dllty* •rnl •¢¢rwlJ
An•lyth ol cndllWJ
Ints t•llln9 du• wlthln
on• )*•r
Th1• y••r
L¥•t y••r
Arnounts I11n¥ du• •ft•r
morn than on• y••r
Th1• y•ar
L••1 ye*
¢+vffilv¥fts
Yrnd• cr•diror•
Oth•r£rndrtQf4
IW.794
63
63.014
7*)ts1
Nol• 6 Mo¥•rn•rts ol m¥J lthl•
Fund
bal•hl
c•rrl•d
G•ln•
nd
Io•M•
ouqhl
lor*#d
In114
Outgolng
Tr•nAI•rn
Fvnd n¥n•s
Unr•strtd•d
Trnlnlng
45 tr20
183)
Tot•1 FundB
45,020
194.229
183.809
youihl.ne Lirrmted
Charity nun*>ef 1096248
Corryjany nUer4O42477
Report of tho Ind0pende examiner to the Trustees of Y¢xrthllne Llmlted
I report on thè 8¢counts for the year ended 31st Marth 2022 set out on pages 4 to 9.
Respectlve responslbllltles of trustsea and examiner
The charity's tlU5tees Ivkno are also the director5 lor the purposes of coThpany wI are spOnsible
for the prepa¥ation of the accounts. The charivs tnjslees a)nsxler that an audrt not r8qLJired for
this year (under Sectn 144121 of the Chart*s Act 2011 (the 2011 Aciii and that an Independent
exaMalK)n is r8qLrtsd.
Having Satisf4 mys•W that the charity is not gJbJect to audit under company law and $laIble
for independenl exarrlna1n, rt is rTry responsljilty lo=
- examine the accounts under SectDn 145 of the 2011 ad
- to folknw the pmcèdur8 lakl down n the General C*¥cln$ given by the Chanty Q)rrfflv&sKJn
(under Section 145151(bl of the 2011 Actl and
- to stat8 ether partr matters have rre to nry attentn
Ba$1$ of th• Independe examlnerfs rtrp
examinat was CaEd out in accordan vMth the General tCn$ gwen by the Charity
Cornrnission. An èxarrinatkjn indudes a revièw ol the ac0)unt9 CordS kept by the charity and a
comparison ol the acrAJunts psented %Mth those records. It aLs0 inthdes c4)nsideralion of any
unusual rtems or dscbsures in the accounts. and seeking expL8nat#)ns from you as trusiees
conceming any such matteTr. The pr(lU$ undertaken do not prOe all the evhyence thal Vu
be required in an audr(. and cnnsequentty no Opn is gwen as to thether the actounls ptesent
a 'true and far ant1 the POrt is knted to those nwtters set out wi the stat8ThnIS below.
Independent examlnerfs stslement
In connectK)n smth my exaTrynatn. no matter has rA)rne to my attentxjn:
111 gNes reasonab Cause to b8lk?ve that. in any material respects. th8 rBquirerr*nts
- to keep accounbng c0S in accorrIan wilh Sec*Dn 386 of the Corrpank?s Act 2006". and
- to prep8re accounts accord vAlh the ar)Unting cordS. conpty with the arn)unting
Quirents of SeclDn 396 of the Corr¥)anEs Ad 2006 and wth the th0$ and prnciples
of the Statement of R8(x)fTThnded PTactre'. Accounting and Reporting by Chaiitss
have not been m8t," or
121 to Whh, in ry OPinKTrn. atlentK)n shoubj be dra in order to enab a proper understanding
of the account5 to be reathed.
AfyHs Tc*q¥_
AGHS Accnunting & Taxation ServK8s Lirrited
14 Progress Busin8ss Centre
Wnrttle PaaY
Slough SL1 6EQ
Dale..