OPEN DOOR Exmouth ANNUAL REPORT & FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2023 Charity Registration Number:1094599 Company Registration Number: 04543199 CONTENTS REFERENCEAND ADMINISTRATIVE DETAILS TRUSTEES, REPORT FINANCIALOVERVIEW AND RESERVES CHAIR OF TRUSTEES STATEMENT TREASURER'S REPORT OUR PURPOSEAND SERVICES IN 2023 SERVICES, REPORTS THANK-YOU 8-13 14 STATEMENTOFTRUSTEES RESPONSIBILITIES 15 INDEPENDENT EXAMINER'S REPORT 16 STATEMENT OF FINANCIAL ACTIVITIES CASH BALANCE 17-18 19 NOTES TO THE FINANCIAL STATEMENTS 20-33 REFERENCEANDADMINISTRATIVE DETAILS Open Door Exmouth is a charitable company limited by guarantee. number 04543199. incorporated in England and Wales on 24th September 2002 and registered as a charity, numbered1094599. on14th November 2001 Registered Office: The Open Door Centre. Church Street, Exmouth, Devon. EX81PE Independent Examiner Thompson Jenner LLP, I Colleton Crescent Exeter. Devon. EX24DG The company was established under a Memorandum of Association which established the objects and powers of the charitable company, and is governed under its Articles of Association. Under those Articles. all the original Trustees/Directors retired at the first AGM and have submitted themselves for re-election. Thereafter, one-third have retired by rotation each year. The financial statements comply with the Charities Act 2011. the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice, applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective January 2019). The objectives of the charity are a) to relieve persons who are in conditions of need or hardship, or who are aged or sick, and to relieve the distress caused thereby in Exmouth in the county of Devon and in such other parts of the United Kingdom, or the world, as the Trustees may from time-to-time see fit and b) to advance education, by such means as the Trustees may consider appropriate, including by means of establishing and operating any educational establishment or establishments in the said location and in such other parts of the United Kingdom or the world as the Trustees from time-to-time think fit and c) to demonstrate the Christian faith in accordance with the ethos statement appearing in the schedule hereto in the said location and in such parts of the United Kingdom or in the world as the Trustees may from time-to-time think fit. Board of Trustees during theyear2023 Mrs D Conduit- Chair Mr N Jackson-Treasurer MrsKRanft MrsA Wynne Dr R Ferns Dr P Stiff Mrs F Bolt MrJ Russell Mr P Chalkley (resigned10/01R3) Senior ManagementTeam Lisa Pike- Chief Executtve Officer Tim Chappell - Head of Operations 03 1 ANNUAL REPORT 2023 TRUSTEES. REPORT The trustee4 who are directors for the purposes of company law, present the annual report together with the financial statements of the charitable companyfor the year ended 31 December 2023. Public Benefit The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published bythe Charity Commission for England and Wale& FINANCIALOVERVIEW The income generated for the year was £267.129 The expenditure forthe yeartotalled £259,801 This resulted in a surplus for the year of £7,328 The reserves held at 31st December 2023 totalled £110,186, broken down between Unrestricted Funds of £90,917 and Restricted Funds of £19,269. The trustees continue to monitor the level of reserves the charity holds, with the aim to hold unrestricted funds to support six months running costs for core activities. These have been identified as £165,000. TheTrustees of Open Door Exmouth approved the annual report on 22nd March 2024. Dianne Conduit Chair of Trustees Date 2cJ2F 04 1 ANNUAL REPORT 2023 CHAIR OF TRUSTEES'STATEMENT l am delighted to introduce this Annual Report and Statement of Accounts on behalf of the trustees of Open Door Exmouth. It has been another busy year where, sadly, the demand for our services has risen significantly. However, support for Open Door has also risen hugely and we are genuinely in awe, and so grateful to our local community, for their heroic and generous support, donations, and volunteering. We also couldn't deliver our seNices without the many individuals and organisations who provide the funding to pay for our staff, facilities and seNices, and who keep the lights on and the doors open. A huge thank you to our small, fantastic team of staff who arejust amazing and also to our incredible team of volunteers. With 90+ volunteers freely giving an average of 334 hours each weel we could not make the differencewe do in Exmouth without them. Dianne Conduit The collective effort of our team and supporters means that Open Door remains at the heart of our community. Thank you for helping us to improve the lives of all those who visited our services and projects in 2023. I hope you enjoy reading about our achievements over the last year and some highlights coming in 2024. Celebrating some of our amazing volunteers at the heart of our community 05 1 ANNUAL REPORT 2023 TREASURER'S REPORT The year saw an increase in demand for the essential services at Open Door Exmouth. reflected in an increase in costs by 8% to £259,801. Thankfully, grants, donations and charitable trading income all increased, resulting in an income of £267,129, which was a 15% increase. This resulted in a surplus for the year of £7,328 reversing the loss of -£6,713 from 2022. There was also an investment of £3,791 in a new oven and new furniture for the café. which subsequently increased the fixed assets held on the balance sheet Open Door generated £53,697 of income from charitable activities, including £35.972 from drinks and meals sold in the café, and £9,992 from Men's Shed sales of restored tools and wooden items. The income generated from both projects was the highest we had ever seen. Project sales, however, are never enough to cover all the costs of running Open Door and providing services, so we remain grateful to all our donors. whether individuals. local churches, trusts. companies or local authority grants, who collectively gave £205,907, an increase of £27,749. Significantly, the amount of unrestricted donations and grants increased, and the restricted funds, which are for specific purposes, were largely spent fulfilling the conditions of the funding. For more information, please see the reseNes' statement in the notes section. Nicholasjackson Both kinds of funding are important and help Open Door to meet the needs of the community, however, the unrestricted funds give us greater flexibility and keep the organisation safe when times are financially hard, allowing our services to continue. Considering this, it was good to increase the unrestricted funds to £90,917 and decrease the restricted funds to £19.269. Although restricted funds are low, we received a funding commitment of just over £200,000 spread across four years from the National Lottery and, whilst this is restricted, it covers some core funding of the café and gives us scope to develop essential support services across the weel and open our doors every Saturday. £25,032 of this grant was paid in advance, increasing our cash in the bank to £133.084. Looking forward, we are aiming for an unrestricted fund of £140.000 to cover six months, expenditure, after which all of our money can be spent on charitable activities. However, we have set a budget for 2024 with a deficit of £12,000, so it will be hard to build up the reserves; nevertheless, we will aim to get to £100,000 of unrestricted funds by the end of the year. This is after putting money into Saturday moming opening of the café and using restricted funds to start a much needed Youth Café. We wanted to set a higher budget as the need is so great, but we have to manage within our resources. What helps us to do this is our team of 90+ volunteers who save us thousands of pounds by their generous personal support. Nevertheless. we need more financial SUPFX)rt to carry on with our existing and new services, support our volunt￿rS and modestly grow our reserves. As a charity founded on Christian values, demonstrating non-judgmental compassion across our services and projects on a daily basis, we hope you will consider supporting us into the future so that we can keep our doors open to those most in need. 06 1 ANNUAL REPORT 2023 WHOWEARE Open Door Exmouth has been at the heart of the Exmouth community for three decades. Originally a homeless drop-in service established by the local church, Open Door is now a multi-service charity, providing welcoming spaces and support across the age-groups. Our Purpose Our Guarantee To support people in need shoulder-to- shoulder and face- to-face with love integrity and compassion. To be at the heart of our community. creating safe and welcoming spaces. Quallty support without judgement. OUR BENEFICIARIES Our doors are open to all people of all ages: we have a big heart for those who are experiencing disadvantage.. marglnallsatlon, vuln•rablllty and so¢lal Isolatlon. OUR SERVICES IN 2023 Open Door provided five main services: Community Cafe Community Craft Room Parent Hub Youth Services (Haven) Men's Shed We delivered our services from within our Community Hub. based in Exmouth town centre and also from several outreach locations, including Exmouth Community College. We did not charge for any of our services or activities and aim to keep our costs low and affordable within our Community Cafe. OPEN DOOR RECEIVED17.844VISITSTO ITS PROJECTSAND SERVICES IN 2023. THISWASAN18/0 INCREASEON 2022. The cost of Siving increase put a huge amount of pressure, both on individuals and on organisations like us. during 2023, as we did our very best to provide help and support to those most in need. We met with more people struggling with their physical and mental health, many in financial or housing crisis. and a significant increase in service users needing help with meals or food than ever before. The impact of increased need has most been felt by staff team leaders and our small team of volunteer support workers. We are grateful for the provision of funding from The National Lottery which means that, from 2024, we can further develop our support services and open the doors of our Community Hub permanently on Saturdays, to provide help, meals and practical support. 07 1 ANNUAL REPORT 2023 OPEN DOOR Community Café Visits to our Community Cafe in 2023 were up by 1,000 on 2022. We gave away 63/0 more free meals than the previous year to homeless people, and to individuals and families in financial crisis. Our volunteer support team met with 644 clients, a 67% increase on the previous year. Shockingly, we experienced a 77f/o increase in homeless visits. The increasing levels of poverty and homelessness resulted in the provision of 93/0 more showers, 32/0 more clothing needs and 54% more laundry services. Many of our clients presented with complex needs. We subsequently introduced an Outcomes Star model to review individual needs holistically and uniquely. We continue to work closely with the Rough Sleeper Navigators, PCSOS, East Devon 11,359 VISITS 1487 FREE MEALS 856 ONE-TO-ONE SUPPORT SESSIONS H ousing, Together Addiction Support, Exmouth Foodbank, mental health services. NHS public health team and Exeter Community Energy. Thanks to the support of our local supermarkets and food purchased through Fareshare, we re- distributed18,020kg of food through our Community Fridge to people in need," an increase of 35 /0 on 2022. . Between February - June, we piloted Saturday opening hours,. enabling us to provide a warm space and support service at weekends. The pilot demonstrated that our services were needed," we have now secured funding to open our doors permanently on Saturdays from Spring 2024. We were also fortunate to secure funding to replace our kitchen floor, purchase a new oven and install more seating. During this time. we closed for a week to carry out a deep-clean whilst the fitting took place. Once more. we opened on Christmas Day.serving 25 guests who would have otherwise been on their own. 456 HOMELESS PEOPLE HELPED 3263 USES OF COMMUNITY FRIDGE 08 1 ANNUAL REPORT 2023 OPEN ￿DOOR Craft Room zi." During the first half of the year, we continued to provide a safe and creative space for Afghanistan refugees. The group, who called themselves 'Ariana' (referring to the first inhabitants of Afghanistan), arrived in Exmouth towards the end of 2021. We began supporting the women once per week from January 2022. During 2023, we welcomed a few new arrivals, but many families moved out of area. As the sessions drew to a close in the summer, we joined many others at Exeter Respect Festival where the women were given the opportunity to sell their handmade goods. In the autumn, we replaced 'Ariana' with a Craft Cafe. This attracted new participants from the town area,. we saw a particular increase in social prescribing and adults attending with support workers. We have developed a reputation for being safe and welcoming, especially to anyone experiencing social anxiety or having additional needs. Our outreach Craft Room continued to grow with many new participants becoming regulars. Early in 2023, 90 handmade butterflies and birds were distributed around Exmouth as 'random acts of kindness, gifts. We know our participants enjoy working together on community projects, where they can use their skills and 4@ / OF PEOPLE learn from others. Many more participants this year have been willing to share their creative skills, including macramé, feltwork and lantern-making. Beneficiaries from across both groups joined in with the local community at Christmas for the Exmouth Lantern Parade. In October we ran our first evening sewing workshop. Participants from the Craft Room vOlUnt￿red their time to share their skills. Attendees came with their own sewing machines and left with new confidence and skills. It has been amazing to see all our beneficiaries grow in confidence and make new friends overthe year. 1333 VISITS 41/ OF PEOPLE WHO ATTEND HAVE PHYSICAL HEALTH ISSUES WHO ATTEND ARE SOCIALLY ISOLATED 09 1 ANNUAL REPORT 2023 OPENkgDOOR Parent Hub Parent Hub Cafe continued to run every Thursday morning in 2023, providing a safe, friendly and supportive space to parents and their little ones. Alongside access to our Community Fridge, parents could access our Baby Bank which provided free clothes and nappies. Parents repeatedly shared with us how helpful it was to access both of these facilities during the cost of living crisis. With limited space to store baby items, we made numerous referrals to Exeter Baby Bank for larger items, including a pushchair, baby baths and maternity essentials for new mums. Although we offered a variety of activities available for pre-schoolers, we kept our focus on the parents, the majority of whom are struggling with family life. parenting. finances and/or their own mental health. We were regularly told by parents that the atmosphere was very different from toddler groups in the town. because everyone was so "friendly, welcoming and non-judgmental" We noticed that. although 1.1 support was available for parents, many of them preferred to chat about their needs and issues informally at the coffee bar. In February, we held a Time to Talk, session, encouraging parents to share their experiences of parenting. We made bread together, acknowledging that conversations are often easier shoulder-to- shoulder rather than face-to-face. In late spring and in partnership with the Action for Children, we 78 REPORTS OF delivered a series of Building Baby Brains workshops, which were very well attended. A variety of professionalsjoined our sessions during the I@11 VISITS 31@ USES OF THE BABY BANK 238 REPORTS OF PARENTING DIFFICULTIES MENTAL HEALTH y earto provide specialist support, including speech and language and sleep consultancy. With support from Dunelm customers we were able to provide all our parents with Christmas presents. Parents were overwhelmed by the generosity," we know that for many, this would have been the only gifts they received. CONCERNS 101 ANNUAL REPORT 2023 OPEN ￿DOOR Haven Haven continued to provide mental and emotional wellbeing support to young people at Exmouth Community College in 2023 through: 1.1 mentoring Lunchtime safe space'Hub' Enhanced Transition Sessions for very anxious Year 6 students preparing to transition to secondary school Twilight wellbeing group sessions for Year7 student& 1337 VISITS Haven saw a large number of referrals for students struggling with low self- esteem, friendships and home circumstances. There was also a rise in the number of young people with low school attendance and anger issues. We found that many of the young people wanted to set goals for increasing their confidence. The team supported young people in reaching their goals by setting small tasks for them in between their mentoring sessions. Haven used a variety of evidence-based activities and resources created by youth workers, psychologists and counsellors.100 / of students scored a minimum of one or more levels higher at the end of their mentoring sessions, in at least seven areas of the Warwick-Edinburgh Mental Wellbeing Scale. Words used by young people to describe their mentoring experience included: fun, relaxing, helpful and therapeutic, and those who attended the twilight group sessions described them as enjoyable, educational, friendly, amazing and interesting. 100 /0 of young people supported in 2023 said theywould recommend Haven toa friend. ONE-TO~ONE 71 Year 6 students from the local primary schools attended sessions focused on converting the anxiety of moving to the college into excitement into what was to come. This included a popular scavenger hunt around the college. Haven also took part in larger events at the college. including two Health and Wellbeing Fayres. Having surveyed 300 DELIVERED students at one of these fayres, we are launching a new Youth Cafe in 2024, providing a safe after-school space for11-18 year olds. 262 YOUNG PEOPLE RECEIVED MEANINGFUL SUPPORT 21@ MENTORING SESSIONS 11 1 ANNUAL REPORT 2023 OPEN￿DoOR Men's Shed Men's Shed has become a well-established shed in the Exmouth community, offering an abundance of tools and machinery for men to share skills and learn from each other. It also continues to be a safe environment for men to connect and socialise. Many of the attendees 28@4 VISITS tell us how appreciative they are of the social contact, especially those who live alone due to divorce or bereavement. Several men live with a partner who has a physical or mental illness and, in some cases, the men are struggling with ill health them*lves. In 2023, we sadly lost one of the Shed Leaders to cancer, which was a very difficult time for all. However, the men supported one another remarkably well during this time and they continue to do so as they share their own individual experiences and challenges with each other. The development of volunteer Shed Leaders in 2023 resulted in over 100 community projects being undertaken the highest ever. The EACH W EEK projects included restoring benches for a local pub and building our first ever tortoise house! The collaborative working is always a positive experience for the men and last year included the satisfaction of generating an income of nearly £10,000, which was an amazing achievement. The social element of Men's Shed developed further in 2023 with the initiation of regular Men's Breakfasts hosted by Raleigh Manor, a local care home. In addition, the Shed hosted two open days for the community to come and see the Shed in action, as well as providing an opportunity for visitors to purchase tools and items such as planters, bird boxes and chairs. Despite donations gratefully received of tools, some of the larger pieces of equipment at Men's Shed have seen better days. It is our hope in 2024 that we can generate enough funds to be able to replace key items that are essential to the community projects we undertake. 6@-7@ MEN ATTENDING OVER l@@ COMMUNITY PROJECTS COMPLETED 12 1 ANNUAL REPORT 2023 OPEN DOOR EXMOUTH FEEDBACK FROM SERVICE USERS ming to the Craft Room is uch a welcome lifeline for me. It is helping me to focus on creating a new life for myself after having been cut off from society for a long time...I couldn't have wished to meet nicer peopl The Shed helped me regain my confidence to get back into work. veryone is super friendl and very supportive and never judge: they have everything to help families. I drink much less because I come to the Shed. 'Il never foygél all those lovely memories we made...I'm thankful for everything you helped me with, all the kindness and support. It was a very positive experience I had in my life and I'll never for et about It. I have never been here before. I didn't realise what you did speechless! Thanks for being a place to off load my awful week. entoring has helped m mental health and people have been so understanding. I look forward to mentoring every week. I've never known kindness like this. 13 1 ANNUAL REPORT 2023 THANKYOU TO.- Our Volunteers: the true heroes of Open Door Exmouth. All our Funders- we couldn't do what we do without your support. Our Keyholders - regular givers that help us to keep our doors open every day. Businesses, Organisations and Churches who supported us regularly, or with one-off f undraising events. Individuals who repeatedly surprised us with their generosity. WEARETRULYGRATEFUL THATYOU HELP USTO HELP THOSEMOSTIN NEED INOURCOMMUNITY. Ilfi at the heart of our community 14 1 ANNUAL REPORT 2023 OpeD Door Eymouth Statement of Trustees, Responsibilities The misrees (iilio ¢ire also rhe directors of Open Door E￿}01111] for rhe pl￿pOse5 of coii]paiiN' laii.) 42re respo1￿1bIe t"oi' prep￿￿1£ ilje Iiiisiees. i'eporr ￿ld Ilie fu￿1claI siaiellieiiis lli accol.d￿lce appliLable laii aiid Uillied Klligdoll] .4ccoiuiiiiig STaiJdards IUlliTed Klli?doii) GeiiernllN' Accepied .4ccoiuiTill£ ￿'acTIce). u1cli￿Mig FRS 10? 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Tlie ni￿teeS are respoitsible for Ilie ll)ailliei)allce alld ulle￿ity of Ilie ¢oi])orate ￿ld fu￿1￿1￿1 iiifoiii]Alioii iiicliided oil Ilie c1￿171ab1e COll4)AiIYs ivebsiie. Le￿Sla1101] goveniiii8 Ilie pi'eptumfioll ￿kd disseiijiiiarioii of fli￿lICial stateiiieiiis i1￿Y differ froii) le￿51all01) lll oil)er jillisdiciloi￿. Appi'oved by Ilie ￿l￿feeS of tlie ¢1￿7ry oii.l.*.IE>l2.r.. ￿]d SI￿)ed Oll ils bebAlf by.. N (' J