Exmouth ANNUAL REPORT 2020 Her Majesty's Lord Lieutenant of Devon Dear Helen, We stand each Thursday to acknowledge and reflect on the key workers who are doing so much in our hospita15, care homes and other front-line services on which we all rely. There are also many volunteers who are also carrying out critical work with charities and local community organisations around the County and helping those in need. It is hard to single out everyone at this stage of the pandemic and I have lo rely on my contacts and, in particular, on my Deputy Lieutenants for new5 of the great work that is being done Ihroughout the County which I can report back to the Queen as her representative in Devon. I have however been informed of the very positive impact the effort of Open Door Exmouth is having in the local community. The work you are doing is effectwe, timely and show5 utter dedication and commitment, and I wanled you to know Ihat it is recognised. These are immensely difficult b'mes, but across Devon it has been heartening to see how our communities have risen to the challenges we have all faced. These challenges are likely to be with us for some time ahead, bul l am certain we wll get through them vwth the spirit and sense of teamwork your organisation has so superbly displayed. You are doing the most amazing job.. please continue to do all you can. Yours sincerely OPEN DOOR EXMOUTH (A COMPANY LIMITED BY GUARANTEE) ANNUAL REPORT & FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST DECEMBER 2020 CHARITY NO: 1094599 COMPANY NO: 4543199 CONTENTS LEGAL & ADMINISTRATIVE INFORMATION 2 FINANCIAL REVIEW 3 REPORT FROM THE BOARD OF TRUSTEES 4 REPORT OF THE INDEPENDENT EXAMINER 12 STATEMENT OF FINANCIAL ACTIVITIES 13 BALANCE SHEET 13 NOTES FORMING PART OF THE FINANCIAL STATEMENTS 15 ## **Legal and Administrative Information** ## **Status and Objects** The organisation is a charitable company limited by guarantee, number 4543199, incorporated in England and Wales on 24th September 2002 and registered as a charity, numbered 1094599, on 14th November 2002. The company was established under a Memorandum of Association which established the objects and powers of the charitable company, and is governed under its Articles of Association. Under those Articles, all the original Trustees/Directors retired at the first AGM and have submitted themselves for re-election. Thereafter one-third have retired by rotation each year. The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective January 2019). The objectives of the charity are a) to relieve persons who are in conditions of need or hardship or who are aged or sick and to relieve the distress caused thereby in Exmouth in the county of Devon and in such other parts of the United Kingdom or the world as the Trustees may from time to time see fit; and b) to advance education by such means as the Trustees may consider appropriate including by means of establishing and operating any educational establishment or establishments in the said location and in such other parts of the United Kingdom or the world as the Trustees from time to time think fit; and c) to demonstrate the Christian faith in accordance with the ethos statement appearing in the schedule hereto in the said location and in such parts of the United Kingdom or in the world as the Trustees may from time to time think fit. ## **Management Committee** Directors who served during the year: Mr D Fulls – Chair Mrs L Burgess Mrs K Ranft Mr P Chalkley Mrs S Parnell Mrs S Rees Secretary: Mrs S Parnell Treasurer: Mrs L Burgess **0 2 | A N N U A L R E P O R T 2 0 2 0** Registered Office and Operation Address: Church Street, Exmouth, EX8 1PE Independent Examiner: James Bick F.C.A, Bick Accountants Ltd, Chartered Accountants, 18A Littleham Road, Exmouth, EX8 2QG Bankers: CAF Bank Ltd, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JQ ## FINANCIAL REVIEW **The income generated for the year was £273,777. The expenditure for the year totalled £264,173. This resulted in a net gain for the year of £9,604.** ## Reserves The reserves held at 31st December 2020 totalled £106,183, broken down between Unrestricted Funds of £100,580 and Restricted Funds of £5,603. Unrestricted reserves are made up of donations and other incoming resources receivable or generated for the objects of the charity without further specified purpose and are available as general funds. These year end reserves totalled £100,580. Restricted reserves are made up of funds received for specific purposes as laid down by the donor. Expenditure which meets this criteria is charged to the fund, together with a fair allocation of management and support costs. These year end reserves totalled £5,603, broken down as follows: Youth Projects: £3,879 Men's Shed: £935 Child Contact Centre: £649 Other: £140 The trustees continue to monitor the level of reserves the charity holds. We aim to hold unrestricted funds to support 6 months running costs for core activities. These have been identified as £101,000. Please refer to note 15 in the notes to accounts for a detailed breakdown of the reserves and their movement for the year. **0 3 | A N N U A L R E P O R T 2 0 2 0** ## CHAIRMAN'S STATEMENT Firstly, in what has been an enormously challenging year in so many ways, I need to start by saying thank you; to our incredible staff team for being endlessly flexible and supportive as we sought to adapt Open Door's services in response to Covid-19; to all our supporters who have literally kept us going this year, while our self-generated income plummeted during building closures, we were able to keep going thanks to the individuals, churches, businesses and grant providers who, quite miraculously, enabled us to end the year in a financially secure position; and to our service users who patiently waited and faithfully returned through our doors when we were finally able to reopen. Thank you all. This year has seen a lot of change, we've said goodbye to some much loved members of the team and welcomed new ones with open arms. We've adapted our projects to make them safe, then closed them in lockdown, then reopened, and developed new services to meet the ever changing needs of our community. We even took the time we were closed to change the building (see pictures above). And still, amongst it all, we made a difference: **450 individuals supported face to face; 1500 welfare calls made, 1600 food parcels delivered. Well done team. Great work.** ## DARYL FULLS _Chair of Trustees, Open Door Exmouth_ **0 4 | A N N U A L R E P O R T 2 0 2 0** ## - OUR RESPONSE TO COVID 19 Upon the announcement of lockdown in March 2020, we made the hard decision that sadly Open Door would have to temporarily close all its projects. However, Open Door is all about making a positive difference in our community and helping those most in need, so we looked to see how we could adapt to still help. We built an emergency provisions delivery service, using surplus food and toiletries from local supermarkets, delivering to anyone in financial crisis or isolating. We operated a telephone support service 5 days a week, providing a listening ear and signposting support to anyone in need and made welfare calls to our existing service users, checking in with those we knew to be vulnerable. We also kept in touch with other service users through email and facebook, with videos to combat isolation and signposting for further support. We made doorstep deliveries of craft packs for those who were part of our Community Craft Room, and made activity packs for children to go out with the food parcels. We even unwrapped some leftover Christmas presents to reveal some nice toiletries and toys that we sent out in the parcels well! **By the end of lockdown, we had delivered over 1600 emergency provision parcels and made over 1500 welfare calls.** **0 5 | A N N U A L R E P O R T 2 0 2 0** "I just wanted to say a huge thank you for our food . It was and our parcel today perfect family really appreciate every single item (boys especially - the chocolate and biscuits). Also a huge thank you to the lady who delivered it." **"Thank you so much for calling. You’ve made my day."** "THANK YOU YOU'VE REMOVED A , WEIGHT FROM OUR SHOULDERS." Just delivered a parcel to a gentleman. He sends his thanks for the wonderful food parcel. He was in tears as he went through it, apparently he has never had a fresh pineapple before! "Thank you again so much for the lovely food parcel we rea **l** y do appreciate every single thing and the children were so happy with the chocolates." ## "I DON'T KNOW WHAT I WOULD DO WITHOUT YOU." **0 6 | A N N U A L R E P O R T 2 0 2 0** ## COMMUNITY CAFÉ Between the pandemic enforced closures and our planned building work, our Community Cafe was open between January and March and from the start of November to the end of December so naturally our statistics are somewhat short on previous years! However, our wonderful team still managed to support over 250 clients with practical and emotional support, advice, counselling and signposting. Compared with 2019, that's over 100 more people than we would have expected for the comparable amount of time we were open, showing just what an increased need there was, particularly at the end of the year when the team were seeing many new faces, experiencing food crisis, unemployment, debt, relationship breakdown, domestic abuse and poor mental health. Sadly, the pandemic meant we were unable to open our doors for a Christmas Day meal, but we were, once again, able to run our Reverse Advent Calendar and once again, our community were incredbly generous! We received over 3,000 donated items which we made up into 104 hampers to be given out to local individuals and families. It was incredibly moving to be able to have a gifts table, overflowing with toys, for families to be able to choose from to give to their children and friends. It was a pleasure to welcome people back into our new and very much improved Cafe and to send them away with a little joy at the end of such a tough year. **0 7 | A N N U A L R E P O R T 2 0 2 0** ## MEN'S SHED Men's Shed is now in it's 6th year, with a membership of around 100 men who regularly attend. The aim is to provide a safe, friendly environment where all feel welcomed and supported to learn and share woodwork and metalwork skills. At the start of 2020, work completed on the new extension, built by the men themselves, allowing the project to increase it's capacity. Then the pandemic hit, and sadly Men's Shed had to close and remain closed throughout lockdown. As soon as lockdown was lifted the men set about making the environment safe with social distancing and cleaning regimes, and limited daily numbers to 12 per day as opposed to the usual 25. It has been a joy to return, with many of our regulars reporting how much they'd missed the sense of camaraderie and the positive effects on their mental health. As one man said, "I would have returned to my depression if I hadn't have been able to attend Men's Shed." ## COMMUNITY CRAFT ROOM Prior to the pandemic, the Craft Room was averaging 10 people per weekly session, with around 30 people engaged with the project, working on all sorts of craft projects; from sewing and embroidery to lino printing, and wire work to wood turning. When lockdown began, the Community Craft Room moved online, with Facebook videos and weekly Zoom sessions. Helen even arranged a weekly socially distanced doorstep delivery of craft materials so that everyone could work on projects together. Most importantly, the Community Craft Room has brought connection in a year of isolation. Here's what some had to say: _"Helen's kindness and calm energy have created a safe and cheerful space that has brought people together and, as someone who lives by myself, has made me feel a lot less isolated. I really look forward to our Friday morning zoom session. Thank you.”_ _“It was such a relief to me after quite some time isolating and maybe becoming a bit afraid of going out and meeting people. They have been an inspiration offering creativity, purpose and companionship through crafting.”_ **0 8 | A N N U A L R E P O R T 2 0 2 0** ## HAVEN Between January and March, Haven supported over 20 children through the Primary, Secondary and Young Carers mental health support groups, including sessions on Communication; Anger; Self Esteem; and Relaxation, and at the end of the year, focussed on the effects of lockdown and Covid-19; what we can and can't control; hopes and dreams; and then held a Christmas party to end the year positively. During times of lockdown, the team were available if needed, providing support from a distance through email and phone contact, and Facebook signposting posts and videos. Going forward, Haven is expanding with a fourth group, Haven + (for young people aged 15-18), to provide a space to talk openly and prepare for adulthood, focussing on life skills, CVs, volunteering and careers, mentoring, budgeting, sex and relationships, LGBT, and understanding washing and ironing labels! It wasn't right to launch the new group during the pandemic but our existing attendees did have a chance to design our lovely new logo! ## ICE PROJECT Of course our ICE team have also been limited by when they could operate, working within school being open and the Covid-secure measures in place. Between January and March, the team delivered a programme of RE lessons and an interactive 'Church in the Community' Fayre to over 400 students, to provide insight into the work of Open Door and many other local churches and organisations making a difference in our community. They also provided support through mentoring and The Hub, logging over 3,000 visits in 3 months. When the school reopened in September, the team continued with 1:1 socially distanced mentoring. Over the course of the year the team mentored 30 students, providing over 150 mentoring sessions. **Areas addressed:** **Anxiety; bullying; bereavement; home life; self harm; friendship issues; low self esteem; anger issues; and low school attendance.** The team also found that most students being supported also needed help with settling into the new school environment. When they started school, many were, understandably, as a result of the pandemic, still at the emotional age of a student halfway through Year 6 at primary school, not a student who had transitioned successfully to secondary school culture and expectations, so the team spent time with each mentee working on this through activities, role play and conversation. **0 9 | A N N U A L R E P O R T 2 0 2 0** ## NEW PROJECT: PARENT HUB Having started as a family support service around 15 years ago, running parenting courses, and evolving into the Child Contact Centre to meet the most pressing need at the time, our Child Contact Centre has, in recent years, been seeing a significant decline in referrals, as families either made arrangements themselves between families and friends, or required supervised contact instead. However, through both the Child Contact Centre and the Community Cafe, and our work with young people through Haven and ICE, we have been increasingly aware of families struggling with a variety of issues, from children battling poor mental health and the impact of that at home, to parental separation, to families trying to access special educational needs support within education, to the effects of low income, unemployment and food poverty. Following a survey conducted in the community, we found that 82% of respondents felt that a parent support service would be helpful, 52% said they would prefer a peer support group format and 34% said they would prefer appointment based. 47% said they would prefer the service to have no time limit. And so The Parent Hub was born! Offering parents a free, safe space to offload, to discuss any parenting challenge, with access to information and advice, and the opportunity to create a personalised support plan, journeying with the parent or family as they access further support. Post Covid, it will expand to include peer support groups as well but within the first month, the appointment based service was at initial capacity, supporting 15 families, so it's been a very promising start! **1 0 | A N N U A L R E P O R T 2 0 2 0** ## IN THE LAST YEAR... **OVER 450 INDIVIDUALS & FAMILIES SUPPORTED IN PERSON** WITH ADVICE, COUNSELLING, MENTORING AND SIGNPOSTING TO ADDRESS LIFE ISSUES AND IMPROVE MENTAL HEALTH OVER 1600 EMERGENCY PROVISION PARCELS GIVEN TO OVER 350 INDIVIDUALS AND FAMILIES IN NEED OVER 1500 WELFARE CALLS MADE "Thank you for always having the time to talk and for looking after me through this tough year." OVER 65 INDIVIDUALS ENGAGED WITH MEN'S SHED AND THE COMMUNITY CRAFT ROOM, PROVIDING MEANINGFUL ACTIVITY AND COMBATING ISOLATION. "a lifeline for me" **1 1 | A N N U A L R E P O R T 2 0 2 0** •• ¢>A 145 X+ii f*• X)i i pa) kn ¢wrrt ￿ my (FAS ifa 11A LAW•m A(*J EX8 ZQG 12 1 ANNUAL REPORT 2020 Statement of Flnanclal Attivlties 31st Dec. 2020 Incoming Resources Note Unrestricted Restricted Total Funds 2020 Total Funds 2019 from generated funds Funds 2020 Funds 2020 Voluntary Income Government Grants Activities for generating funds io 172,947 46.430 275 33,021 205,968 46,430 275 165,782 2.165 Incoming Resources from charitable attivities li 12.913 12,913 39.932 Other incoming resources 8,191 8,191 11,292 Total Incomlnq Resources 240,756 33,021 273,7TI 219,171 Re50urc85 Expend8d Charitable Activities Cost of generating voluntary Income 12 209,101 15.062 34.674 5.336 243,775 20,398 169,592 32,713 Total Resourc•s Expend•d IIIIII￿ 7 40.010 1111264,174 224,163 Movement In total funds for the year- Net Incomel IExpenditure) foi the year 202,305 .6,989 9,604 16,866 Total funds at 1st lan. 2020 83,987 12,592 96,579 79,713 Total funds at 31st Dec, 2020 100,5KI 5,603 106,183 96,579 Balance Sheet s at 31st December 2020 Note 2020 2019 Fixed Assets angible Assets 14 6,624 6,285 urrent Assets Prepayments & Debtors Cash at Bank 1,215 106,362 107,577 2,311 93,848 96,159 reditors mount falling due within one year ccruals Creditors Prepaid income Net Current Assets -2,361 -5,657 -875 -4,990 106,183 96.579 otal funds of thecharity U nrestricted Funds - General Restricted Funds 15 100,580 5,603 106,183 13 1 ANNUAL REPORT 2020 83.987 12,592 96,579 15 The directors are satisfied that the company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies, and that no member or members have requested an audit in accordance with section 476. The directors acknowledge their responsibility for complying with requirements of the Companies Act 2006 with respect to accounting records and the preparation of accounts. The financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies’ regime and in accordance with FRS 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’. The financial statements were approved by the Board on 9th March 2021. . On behalf of the Board, Linda Burgess Date: 09/03/2021 Treasurer Company No: 4543199 The annexed notes form part of these financial statements. **1 4 | A N N U A L R E P O R T 2 0 2 0** ## **OPEN DOOR EXMOUTH** ## **Notes forming part of the financial statements for the year ended 31st December 2020.** ## **Note 1: Accounting policies** a. The financial statements are presented in pound sterling (£) and rounded to the nearest pound (£) and have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective January 2019) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. The financial statements have been prepared under the historical cost convention, as modified by the inclusion of fixed asset investments at market value, and in accordance with SORP (FRS 102) and the Companies Act 2006. The charity meets the definition of a public benefit entity under FRS 102. b. Voluntary income is received by way of donations and gifts and is included in full in the Statement of Financial Activities when receivable. The value of services provided by volunteers has not been included. c. Grants, including grants for the purchase of fixed assets, are recognised in full in the Statement of Financial Activities in the year in which they are receivable. Grants this year include receipts from the Government: Job Retention Scheme; £36,430 for payroll assistance and £10,000 Rates Relief during the Covid pandemic; and from a Legacy. d. Incoming resources from investments is included when receivable. e. Resources expended are recognised in the period in which they are incurred. Resources expended include attributable VAT which cannot be recovered. f. Resources expended are allocated to the particular activity where the cost relates directly to that activity. Resources in 2020 were used to expand and improve the activities of the Café and Administration as necessary repairs, maintenance and refurbishment were carried out. This totalled £51,891, (2019 £0). g. Depreciation is provided at rates calculated to write off the cost of each asset over its expected useful life, which in all cases is estimated at 4 years. Items of equipment are capitalised where the purchase price exceeds £500. h. Investments held as fixed assets are re-valued at mid-market value at the balance sheet date and the gain or loss taken to the Statement of Financial Activities. i. Unrestricted funds are donations and other incoming resources receivable or generated for the objects of the charity without further specified purpose and are available as general funds. j. Designated funds are unrestricted funds earmarked by the management committee for particular purposes. k. Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund, together with a fair allocation of management and support costs. l. Debtors are measured at their recoverable amounts, the amount that the charity anticipates it will receive from a debt or the amount it has paid in advance for goods and services. m. Liabilities are measured at their settlement amount and recognised for the amount that the charity anticipates it will pay to settle the debt or amount it has received as an advance payment for goods or services it must provide. Provisions for liabilities are measured at the best estimate of their settlement amount. **1 5 | A N N U A L R E P O R T 2 0 2 0** ## **Note 2: Debtors** There were no Trade Debtors (2019 £528). Accrued Income was £0 (2019 £0). Prepayments amounted to £1,215 (2019 £1,783) ## **Note 3: Liabilities** Accruals for the year amounted to £2,361 (2019 £875). Trade Creditors for the year amounted to £918 (2019 £1,512). Other Creditors: PAYE £3,630 (2019 £2,615) and Pension £1,109 (2019 £863). ## **Note 4: Staff Costs** Total wages paid during the year were £153,109. Employer national insurance paid was £7,229. Employer contributions to pension schemes was £6,643. No employee received emoluments in excess of £60,000 during the period. The average weekly number of employees during the year calculated on the basis of full-time equivalent was 6. ## **Note 5: Trustee Remuneration** The following Trustees received remuneration: Open Door Exmouth paid Peter Chalkley £5,928 as a Project Leader. ## **Note 6: Trustee Expenses** No trustee expenses were incurred during the year. ## **Note 7: Related Party Transactions** The following related party transactions were: Daryl Fulls – owner of Scribble & Ink and trustee of Open Door Exmouth received £1,447 for supplying stationery to Open Door Exmouth. There was an outstanding balance of £28. The total amount of donations received without condition from trustees or other related parties were £1,200. ## **Note 8: Pensions** Open Door Exmouth operated a defined contribution pension plan with the Peoples Pension. The cost for the period was £6,643 with administration fees of £454. There were an outstanding contributions of £1,264 but no prepaid contributions at the balance sheet date. ## **Note 9: Taxation** The charitable company is exempt from Corporation Tax on its charitable activities. **1 6 | A N N U A L R E P O R T 2 0 2 0** Note 12 RESource5 Expendwj Unre5tficted FUTh* Re5trthd Fund% X)20 TDtsI Fund5 102Q Totsl WaBes & Salaries (See below) Youth Worker Trainee costs Café food costs 133904 550 19.205 153.ID9 1.650 I24￿76 3.275 9.128 Motor Expense5 Repair5 and Maintenance VolunteerTrainin8 & Exps. GeTrer31 Expenses Depreciarion 145 174 319 554 43,521 69 io,wo 25 53,521 94 3,148 1,312 6,9￿) 2.707 756 8,841 3.723 641 1,226 10,(kn7 3.723 641 Governance Costs (Note 131 17,707 209.101 296 I8,￿3 2d3.775 17,637 169.592 34.674 Not• 13 Restrlcted Total Tot31 G¢yrfernance Costs ¢5 2020 Fund$ 2Q2 nd5 2019 Uhlthe5 Prinhn8 &Slahonery Charges & subsc11p￿0ThS Covid con5umaLles 4,656 2,1 989 134 4,7 2,361 989 6.745 2,708 1.104 162 3.0 4.B33 1,040 900 Computer Cosis & ttsnsum. 4.833 5.261 979 Ind. ExaniineT Fee5 900 840 17,707 296 18,(A13 17,637 Note 14 T￿lts￿ Flx•d As%•ts Ffxtur•s & FRMnqs Equlprrtht Totil Cart Opening Balance 27,787 26,140 53,927 01101120 Addition5 in Year 4,062 4,062 Closlnll Bèlance at 31112120 27,787 30,201 57,989 recljtlon Opening Balance 01/01120 27,787 19,855 47,642 Charge for the Year 3,723 3,723 Closlng Balance at 31112120 27,787 23,578 51,365 N•t BookVdu•31112120 Note 15 Mov¢m•nt In funds R•6trlct•d Funds At 0110112020 Incamlr Resources Rwourc Expended 3111212020 Cafe Child Contact Centre 1,563 Youth Project Funds 6,602 Men's Shed 4,127 Other 300 Totsi Restrktéd 111• 12,592 7,623 2,805 12,143 450 io,coo 33,Wll 7,623 3,719 14,866 3,642 10,160 40,010 649 3,879 935 140 Unre5trkted Funds General 83,987 240,756 224,163 100,580 Total Unr8Strirted Fund5 83,987 240,756T224,163 TrtalFund5 96,579 Wl 273,777 WI 264,IT8 106,183 17 | ANNUAL REPORT 2020 1005