COMPANY REGISTRATION NUMBER: 04429840
CHARITY REGISTRATION NUMBER: 1094369
Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Financial Statements
31 March 2025
*AEBCUIV6*
1810912025
COMPANIES HOUSE
A33
#27
MCABA Limited Ua Mitchells
Chartered accountants & Statutory Auditor
91-97 Saltergate
Chesterfield
Derbyshire
S40 1LA

Derbyshire Districts Citlzens Advlce Bureau
Company Limited by Guarantee
Financial Statements
Year ended 31 March 2025
Pages
Trustees, annual report (incorporating the director's report)
1to14
Independent auditor's report to the members
16to18
Statement of financial aclivities (including income and expenditure account)
19
Statement of financial position
20
stalement of Cash flows
21
Notes to the financial statements
22to34

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Dlrector's Report)
Year ended 31 March 2025
The trustees, who are also the directors for the purposes of company law, present their report and the
financial statements of the charity for the year ended 31 March 2025.
Reference and admlnistrative details
Registered charity name
Derbyshi￿ Districts Citizens Advice Bureau
Charfty r6glslratlon number
1094369
Company registration number 04429840
Principal offlce
Town Hall
Bank Road
Matlock
DE4 3NN
Reglstered offlco
26 Spring Gardens
Buxton
Dert)yshire
SK17 6DE
. The trustees
Linda Syson-Nibbs
Terri Jones
Nigel Smith
Elizabeth Evans
Dorcas Bunton
Claire Cadogan
Benjamin Green
Sally Maclnlyra
Susan Allard
Steven Watt
Julie Hirst
Linda Billington
lan Ford
Rose Williams
Vice Chair
Treasurer
Chair
(ReS￿ned 1 May 2024)
(Appointed 21 August 2024)
(Appointed 21 August 2024)
(Appointed 20 November 2024,
Resigned 30 June 2025)
(Appointed 20 November 2024)
Lesley Singleton
Chief executive officer
Chloe Doxey
Senlor operallons, managers
Melanie Mallinson, Robert Southwell, Jo Taylor
Company secretary
Chloe Doxey
Auditor
MCABA Limited Va Mitchells
Chartered Accountants & Statutory Auditor
91-97 Saltergate
Chesterfield
Derbyshi
S40 1LA

Derbyshire Districts Cltizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Dlrector's Reportl fcontlnued)
Year ended 31 March 2025
8anker8
HSBC Bank PIC
Market Place
Chesterfield
Derbyshire
S40 1TN
Unity Trust Bank Ple
4 Brindley Place
Birmingham
B12J8
Structure, governance and management
Governing Document
Derbyshiré Districts Citizens Advice Bureau (trading as Citizens Advice Derbyshire Districts) is a
company limited by guarantee, incorporated in the United Kingdom, and has obtained exemption with
tho Companies Act to dispense with the word Limited as part of its name.
The organisation is established under a Memorandum ofAssociation which estsblished the objects and
powers of the charity and is governed under ils Articles of Association. It was formed by the merger on
1 April 2013 of Derbyshire Dales, Amber Valley & Erewash Citizens Advice Bureau Limited with High
Peak Citizens Advice Bureau. The Memorandum and Articles were updated in 2023.
Objectlves and activlties
Aims and Objectives
The organisation's objectives are to promote any charitable purpose for the public benefit by the
advancement of education, the protection and preservation of health and the relief of poverty, sickness
and distress in particular, bul not limited to, for the benefit ofthe communty in Amber Valley, Derbyshire
Dales, Erewash, Hgh Peak and surrounding areas.
Principal Activity
To establish, provide and a5SiSt in the provision ofCitizen5 Advice services and outlets supplying a free,
independent, confidential and impartial service of advice, infomiation and counselling for the general
public.
The seniice aims..
To provide the advice people need for the problems they face.
To improve the policies and practices that affect people's lives.
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone
on their rights and responsibilities. It values divetsty, promotes equalty and challenges discrimination.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees, Annual Report (Incorporating the Director's Report) (contlnuedj
Year ended 31 March 2025
On 31 July 2024 Oerbyshire Districts Citizens Advice 8ureau {"CADD"> effectively took control of
Chesterfield Citizens Advice Bureau as part of a merger be￿een the organisalions. Following
period of consultation and due diligence, the trustees approved the merger into order to ensure the
continued provision of advice seTvices in the Chesterfield area. The assets and liabilities of Chesterfield
Citizens Advice Bureau were transferred to Derbyshire Districts Citizens Advice Bureau on the above
date, in effect combining the two entities to create a larger and more substantial entity.
Public Benefit
Trustees have referred to the guidance contained in the Charrty Commission's general guidance on
public benefit when reviewing the aims and objectives of the organisation and in planning the future
activrties. In particular, the trustees consider how planned activities will contribute to the aims and
objectives that have been set and ensure services continue to be of benefit to the general public.
The seNice is run for, and open to, all members of the public. The slated objectlV8s in the governing
document are'lo promote any charitable purpose for the public benefit by the advancementof education,
the protection and preservation of health and the relief of poverty, sickness and distress in particular,
bul not limited to, for the benefit of the community Amber Valley, Derbyshire Dales, Erewash, High
Peak and surrounding areas.,
Citizens Advice Derbyshire Districts meets these objectives in a number of ways.
By ensuring that all members of the public hav8 easy accass to the sarvice in different locations
and also by telephone and webchal.
By providing free, expert advice in most areas of the law and helping people to cope wrth the
pressures and demands of life in the 21st century.
By advertisin9 the service to the public.
By advising people about their rights and responsibilities.
By assisting the poorer members of society about benefits due to them - see above (there is clear
evidence that poor health is related to low income).
By working wrth GPS to provide services in health settings (there is evidence that effective advice
work intervention improves health oulcomes).
By assisting people with large and crippling debts, enabling them to pay for basics such as food
and energy (there is a clear relationship between debt and mental health>. Anecdotal evidence suggests
that debt advice improves mental health.
By preventing homelessness.
By helping people to claim health related benefits.
By helping to keep people in their jobs.
By providing training and education to volunteers from the local community.
By providing infomation to the general public through the media and other channels.
By using the information gained from thousands of clients to influence and impose policies and
practices that affect people's lives.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees, Annual Report (Incorporating the Director's Report) (¢onllnued)
Year ended 31 March 2025
ObJectlves and activities (continuéd)
Day lo day operation5
Day to day responsibility for the delivery of the service to the community rests with the Chief Executive
Officer and her team of 38 (2024.. 32) full-time and 5512024.. 52) part-time staff. A total of 93 (2024. 84)
staff, 74.3 (2024, 66) average Full Time Equivalents. 77 (2024.. 66) volunteers and 13 {2024-. 10)
trustees. The team includes two Senior Operations Managers, a Management Accountant, five Service
Managers, three Training Officers, and advice centre-based Supetvisors who not only manage day to
day operations bul also develop new advice services and campaigns, ensure service targets are met,
liaise with contract providers, meet Citizens Advice quality standards, and most importantly support the
volunteers and slaff who are dealing directly with clients. The support provided includes individual
supervision, training and update on new benefit and legal issues. Salaries for senior managers are
reviewed every Iwo years in line with policy for the organisation.
Governance - The Trustee Board
The organisation has a Trustee Board of up to 15 members who meet a minimurn of four times a year
and are responsible for the Strategic direction and policy of the organisation. The members of the
Trustee Board are charity trustees for the purposes.of charity law and members and directors of the
company for the purposes of company law. They guarantee to contribute an amount not exceeding £10
to the assets of the charitable company in the evenl of winding up. The total number of guarantees at
31 March 2025 was 14 {2024'. 111. The Chief Executive Officer and Senior Operations Managers also
attend Board meelings but have no voting rights. Occasionally other staff members will be requested to
attend.
Tha Board launchad a recruitment drivé to attract new trustees to the Board. The Board continues to
look for new trustees to increase the members to 15.
Trustee sub-committees have been established to consider specific aspects of governance in the areas
of Finance, Human Resources and Service Delivery. Their roles, responsibilities and limits of aulhorily
have been clearly defined and provide a significant contribution to the overall governance of the
organisation and its management. In addition to the sub-committees, working parties are also
periodically established to deal with other issues such as Equity, Diversity and Inclusion, funding and
Board recruitment.
Recruilment and Appointment of the Trustee Board
Under the requirements of the Memorandum and Articles of Association the elected members of the
Trustee Board shall retire from office at the third annual general meeting following the annual general
meeting al which they were elected but may be re*lected for a further 3 years. Due to the nature of
advisory services, the Trustee Board seeks to ensure that the needs ofthe community are appropriately
reflected through the diversrty of the Trustee body. To enhance the pool of trustees, the organisation
advertises for members of the community who would be willing to be considered for nomination and
offer their own experience to assist the organisation.
Trustee Induction and Training
New trustees are provided with an induction pack which oullines their roles and responsibilities. Citizens
Advice offer specialist training courses for new and existing Trustee Board members. as well as
encouraging trustees lo take part in local, regional and national forums.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees, Annual Report (Incorporating the Director's Report) (contlnued)
Year ended 31 March 2025
ObJectlves and activities {contlnued)
Risk Management
The Trustee Board is also responsible for safeguarding the assets of the charitable company and hence
for taking reasonable steps for the prevention and detection of fraud and other irregularities. The basis
for this is a review of the major risks to which the organisation could be exposed.
This has been translated into a risk register which is updated and reviewed at quarterly board meetings.
The plan identifies the major strategic risk8 that could affect CADD. This can be within or outside our
control and can arise from events or circumstances relating to competition for funding, contracts with
funders, local government restructuring, the service given to clients, staff and volunteers, reputational
risk, finance, information technology and heatth and safety.
The register sets out internal controls and procedures which have been established to mttigate the
idenlrfied risk and safeguard the organisation. The purpose of these controls is to mana9e the risk
efficiently and effectively. having regard to the likelihood of risks being realised and the potential impact.
They are designed to manage risk to a reasonable level rather than to eliminate the risk and are subject
to periodic review and some Independent checking in areas of highest risk. Maintenance of those
controls is a joint responsibility of the Chief Executive Officer and The Board of Truslees. Included in
external risks is that of the loss of funding. The effects of this have been minimised by the procedures
in place, which have resulted in funding being secured from a variety of sources during the year. The
charity continues to seek to diversify Its funding sources. The Trustees have recently reviewed and
approved a new reserves policy to ensure that the organisation makes the best use of its resources
whilst also protecting the organisation's future financial stability.
We were also pleased lo have retained our Cyber Essentials Plus accreditation which puts us in a very
strong position to protect against the risk of online security threats.
National Association of Citizens Advice Bureaux
Derbyshire Districts Citizens Advice Bureau (trading as Citizens Advice Derbyshire District$) is a
member of the National Association of Citizens Advice 8ureaux (company number 01436945 and
registered charity number 279057> which operates under the name of "Citizens Advice" and provides
guidance, encouragement. training and support. Citizens Advice also ensures compliance by the
organisation with the membership standards required to retain membership and operate as a Citizens
Advice Bureau.

Derbyshlre Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporatlng the Dlrectorfs Report) (conllnu¢d)
Year ended 31 March 2025
Objectlves and a¢tlvltles (contlnued)
Clients and their needs
Once again, we have been very pleased to report that our quality of advice remains consistently high,
and we have conlinued our above average performance. This is in the context of the increasing
complexity of issues faced by Our clients. CADD ensures that clients receive the quality advice they
need in a timely manner. Money advice quality continues to score consistently high. Ourway of working
continues to evolve in line wrth changing demand and we remain an agile organisation who can quickly
react to client needs without compromising on the quality of advice we deliver. Our recent merger with
Chesterfield CAB means that we can offer our full range of services to a wider Derbyshire population.
The coSt￿f-t1vIng crisis has continued to have a major impact on our clients in this financial year. We
are aware of the addrtional stresses they are under. This naturally has increased demand and, as a
consequence, pressure on our staff. We have embedded energy advice across all of our services as
this cost Is an issue for many of our clients. We continue to analyse and monitor trends and regularly
distribute impact reports to our stakeholders which include funders and local councillors and MPS. These
serve both to highlight the issues our clients are facing and to show the impact our advice can have.
In our efforts to ensure we provide advice to difficult to reach Clients, we have increased our outreach
services in food banks and other community venues, opened a new oulreach in prison delivering a
mixlure of generalist and money advice. We have delivered pop-up events in supermarkets in areas of
high deprivation including Chesterfield, Amber Valley and Erewash. We have expanded our relationship
with the British Deaf Association. We'vé also provided outreach servicés at locations supporting
refugees and asylum seekers.
We continue to provide energy advice to our older clients, with recent efforts focusing on those who are
unable to Iravel to our offices. Our older persons project is now operational in all of our districts, and it
has a major impact on Ihose clients served.
Service delivery
Clients seeking help consislenlly mention cost of living as a factor in approaching for advice. As in
previous years, we are contacted by people who are claiming benefits for the first time. At the same
time, we are helping clients who are transferring to Universal Credit for the first lime as managed
migration is rolled out across the area. For all clients dealt with by CADD, the average number of issue5
per client was 7.1, for local clients that was 10, highlighting the increasing complexity of cases dealt with
by our advisers.
We have increased our provision of advice in outreach locations to ensure thal we are reaching those
clients in high areas of deprivation,
We have continued to focus on improving Our Adviceline operation. Some of the focus has been on
ensuring a smooth transition for the Chesterfield office. Even accounting for this, we answered 9.40
more calls in 2024125. In 2025126 we plan lo pilot the use of an Al casenote automation tool, potentially
freeing up adviser time to focus on more clients.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) {conllnued)
Year ended 31 March 2025
ObJectlve8 and actlvltles {¢ontlnu•d)
Our aim is to continue to resource our seNice in the best way to meet currenl need and to enable us to
respond quickly to emerging trends. We will continue to improve our Adviceline offering whilst
maintaining face to face services for the most vulnerable Clients. We have standardised appointments
across the organisation and outreach workers can take calls on advice line when there is a no show of
a face to face client. This means that our service runs extremely efficiently and enables us to see as
many people as we can in the time available. We recognise the impact of digital exclusion on some of
Ihe most vulnerable who will not be able lo engage with digital advice offerings. We identify those whose
needs are not currently being met and work to remove barriers to access, wrth the highest consideration
to be given to vulnerable andlor marginalised people.
Our volunteers are highly skilled and are equipped to provlde a more flexible seNice. They can offer
face to face, telephone or virtual advice to clients and we continue to recruit and train multi-skilled
advisers.
Our foodbank provision is an important seNice which reaches more vulnerable clients in Iheircommunity
whilst they are accessing other services. Our new prison outreach ensur8s Ihal we can reach vulnerable
clients and give them the advice they need on issues such as housing, benefits and Money Advice
before they leave the prison setting.
The website enhances our digital offering. Clients can submit email queries. There is a special page for
deaf clients with information on accessing advice and video guidance. In addition, generalist advice,
money advice and Help to Claim (Universal Credit) advice can be provided via webchat.
We have extended our student volunteering programme with Nottingham University. We are
appreciative of the work the students do and aim to continue this successful partnership. The Pension
Wise Partnership has mainlained the high-quality scores we have established and this is also being
reflected in the other providers for which we retain quality responsibility.
Communications and Campaigns
We aim to highlight areas where we can see a trend which is having an adverse effect on a section of
the population. Some our successes in 2024 12025 are set out below.
Citizens Advice was crucial in influencing the government lo abolish the £90 Debt Relief Order fee from
April 24. Our advisers worked tirelessly to provide critical evidence to support the abolishment of the
fee. This highlights the extra value Citizens Advice brings to local communrties on a wider scale.
We have campaigned on the refom of Statutory Sick pay, Healthy Start (where we identified that young
mothers were underrepresented) and we also launched a successlul Pension Credit campaign after the
announcement of proposed changes to the Winter Fuel payment.
Locally we have also been campaigning for the implemenlation of our'council Tax Protocol,. This is an
agreement between the local authority, enforcement agents and Citizens Advice to allow vulnerable
people lime to receive specialist money advice prior to enforcement action taking place and give them
some breathing space to work with Citizens Advice to come up wilh an affordable payment plan. To
date Erewash Borough Council and High Peak 8orough Council have signed up lo the protocol, we are
hopeful that in the coming year Amber Valley Borough Council and Derbyshire Dales District Council
will also sign up.

Derbyshire Districts Cltizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (conllnu•dJ
Year ended 31 March 2025
Objectlves and actlvltles (¢ontlnuodJ
We conlinue to use pop-up events across the county in supermarkets. al stakeholder events and in the
community to promote Citizens Advice Derbyshire Districts and emphasise the advice and income
maximisation services available in response to the cost of living crisis. We circulated impact reports lo
all MPS, councils and stakeholders to ensure that Ihey are aware oflhe rising need and also the positive
effect our advice has on our clients. These regular reports clearly demonstrate the effect of our advice
on clients and demonstrate clearly the value of our service to the local area.
Our social media campaigns are well planned to ensure that they are focussed lo our client needs. This
yearwe have run campaigns on carbon monoxide safety, scam awareness, employment rights, benefits
awareness, rights when buying disability aids and how to report a hate crime. We have focussed on
getting vulnerable clients signed up to the priority services register.
Our regular face to face workers meetings where staff and volunteers are kept up to date on latest
developments have continued throughout the year. As part of our Internal communications plan each
team shares regular updates with staff and volunteers. The Research and Campaigns team meet six
times per year. Staff and volunteers are encouraged to attend these meetings, particularly as they are
ideally placed lo identify emerging issues which can ultimately become campaigns.
Partnership working
Our GP projecl continues successfully and delivers services via GP surgeries and other outreach
locations to our clients. We have increased our provision in foodbanks and other communrty venues,
including a new prison outreach and a new money advice outreach in Long Ealon.
Our energy advice has been embedded across all of our services leading to an increase in funding from
National Grid.
We have established a strong working r8lationship with the Brltish Deaf Association and continue to
look for opportunities and funding to expand our advice service to deaf and hard of hearing clients.
Our membership of the Derbyshire Hate Crime Practitioners Group {which includes the Derbyshire
Multifaith team, Derbyshire LGBT+ Police and other diverse partners} see us submit a regular
newsletter article. We also have representation wrthin the Derby and Derbyshire Hate Crime Nelwork.
During the year CADD played a pivotal role in setting up a new East Midlands forum for local cttizens
advice offices across the East Midlands to work together sharing ideas and best practices.
Sustainabilty
We are grateful to all of our funders fortheir continued support for our organisation. We Tely on a number
of funding sources and are happy to confirm that most of our major funders will continue into 2026 and
beyond. We have maintained our core fundin9 from local authorities. We have increased our funding
from various sources for energy advice and have also secured funding in partnershipwith NE Derbyshire
CA to provide Money Advice and financial capability to clients with mental health issues in the
Chesterfield area. Help to claim funding has increased. Money Advice funding is confirmed until March
2028 and we are the best perfomiing LCA in the East Midlands group. We were informed this year thal
Pension Wise funding will cease in 2026. We have considered the effect of this via contingency planning
and are confident that the impact on the organisation will be minimal given the additional funding already
in place for next year.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (contlnued)
Year ended 31 March 2025
Objectives and actlvltles {¢onllnu•dJ
We are conscious that some sources of funding are likely to come up for renewal in 2025126. We will
put considerable senior resource into these bids and hope that we can be successful. We are however
aware thal increasing competition and a diminishing supply of funds particularly from local authorities
will make this drfficult task. We hope to be able to demonstrale the benefit of our ability to provide a
holistic advice service.
We continue to look for opportunities to diversify our funding and look foThiard to working with new
partners.
Culture
The Trustees are pleased to report that the organisation recently passed its external leadership and
governance audit, yet again achieving low risk in all areas of operation.
The culture of the organisation Is particularly strong, and we strive to ensure that Ihis continues. We
appreciate the dedication of our staff and volunteers. The positive responses received on our people
management survey indicate both staff and volunteers find our organisation a good place to work and
would recommend il lo others. We are conscious that the additional pressure from our clients can have
an effect on staff. We have provided bespoke training in personal resilience and dealing with angry
clients to all staff. We have continued to develop our training offer ensuring the needs of both slaff and
volunteers feed into our organisational training plan. We have restructured the staff appraisal process.
Quarterly meetings between supervisors and managers have helped to improve communication.
Equity, diversity and inclusion continues to be an important focus. Our EDI group continues to flourish,
and the organisalion been nationally recognised as an EDI champion. In addition to the Derbyshire
LGBTQ+ accreditation awarded last year, we have now achieved Disability Confident Employer Level
2. In addition, all managers and supeNisors have undertaken Mental Health First Alder certification. An
EDI survey of staff and volunteers was conducted during the year. One ofthe areas offocus forthe next
year is lo try to diversfy the Trustee Board and an action plan has been drawn up lo achieve this.
As an organisation we continue to demonstrate good or excellent leadership in all areas and compliance
with the AQS Debt Advice Quality Framework. We have once again achieved the maximum scores in
all assessment areas.. governance, slrategic business planning, risk management, financial
management, ' people management, operational perfomiance, partnership working, research and
campaigns and equality leadership.
The trustees consider that the organisation is well placed to continue to provide advice in the traditional
way to local clients but also to enhance its reputation as an adaptable, innovative organisation in
delivering advice via other delivery channels to a wide range of clients on the many issues facing them
in the current economy.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Dlrectorfs Report) (contlnu•dJ
Year ended 31 March 2025
Achlevements and performance
Citizens Advice Derbyshire Districts works to give people full knowledge of their rights and
responsibilities by providing confidential. impartial advice that is free. In 2024125 the organisation helped
24,192 {2024.' 23,578) people deal with over 172,000 (2024.. over 129,000) issues. This is an indicalion
of the increasing nLtmber of issues and the complexity of those issues facing our clients. Benefit and
debt problems continue to be the most frequent enquiries, with the total financial outcome achieved for
clients in 2024125 being £31,556,203 (2024.. £28,361,552}. Where possible the outcome, impact and
benefits of the advice are quanlified, and funders are informed quarterly via Impact reports. Whilst
benefits and debt remain the largest areas of enquiry the organisation also advised clients on
financial services and capability issues, utilities (energy, gas and waterl and housing problems. The
organisation also undertakes campaigning and influencing work to reform policy, procedures or
practices that impacl negatively on the organisation's clients, INes.
The organisation operates from a number of locations across the districts including offlces in Buxton,
Glossop. Heanor, Ilkeston. Chesterfield and Matlock where advice sessions are offered and supported
by the organisation's principal funders. These sessions are primarily staffed by the organisation's large
and committed team of volunteers who give their time freely to help to deliver this vital service over the
year. The organisalion acknowledges their contribution, values il greatly and would like to thank them
for their continued support.
The organisation also offers advice in the community by holding sessions at over 100 (2024: over 70)
separate locations on an outreach basis. This is largely via their partnership with Derbyshire County
Council to provide access to advice in GP Surgeries, community venues and separately funded projects
aimed at local communities. Through all of our outreach services we have assisted over 9,400 clients
12024.. over 7,400) wrth over 79,30012024, over 43.6001 separate issues in 2024125. More recently our
outreach work has expanded to include sesslons at foodbanks and libraries. These sessions enable us
lo work directly wilhin the Community in the more isolated areas of our districts, ensuring we reach the
most vulnerable clients.
The organisation's telephone Adviceline, open daily from 9.00am to 4.00pm, setves the whole of the
organisation's districts and acts as a gateway into our service for Clients needing face to face advice
from generalist advisers or specialist caseworkers. In 2024125 the organisalion has handled over 18,000
(2024.. over 16,400) calls via this service. We also offer advice via email and webchat services.
The organisation is funded by the Money and Pensions Service, High Peak Borough Council, Derbyshire
Dales District Council, Erewash Borough Council and Amber Valley Borough Council to provide
specialist money advice and casework services. These service5 operate across the district and provide
ongoing support and specialist help to those in debt. Funding has also been provided by National Grid
and Cadent to provide energy advlce aimed at helping people with their energy bills and tackling fuel
povety.
10-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (contlnued)
Year ended 31 March 2025
Flnancial revlew
In common with many charities, the funding climale remains lough and uncertain, and the organisation
is faced with increased calls on its services. The Trustee Board is keen to ensure that the organisation
remains financially stable and there is no significant reduclion in services. It Iherefore strives to set
budgets based on known funding and expenditure while keeping sufficient resep4es available to help
the organisation cope wilh unexpected changes in funding. The trustees monitor p8rformance looking
at our actual outturn, taking into consideration the current economic climate and rts impacl on our income
and outgoings. This position is kepl under constant review. As part of the risk management process the
senior management team consider the effect of any potential loss of funding and what contingency
measures might need to be taken lo deal with the consequential impact on the organisalion. The
organisation currently has a strong cash flow, sufficient reserves, a good relationship with our funders
and a proven ability to secure new funding streams.
We have reached the conclusion that there is a reasonable expectation that we have sufficient resources
to continue in operational existence for the foreseeable future, being at least 12 months from the dale
of approval of these financial statements and have therefore adopted the going concern basis of
preparation.
The financial statements for the year to 31 March 2025 show a surplus of £381,270. Of the above
surplus, £389,356 related to the transfer of assels and liabilities from Chesterfield Citizens Advice
Bureau al fair value, including a contribution of £491,445 of bank balances and £14.492 of fixed assets.
Balance Sheet Resources
The organisation continues to enjoy a healthy cash position, with £1,410,019 cash at bank and in hand
al 31 March 2025. This is more than enough to pay creditors when they fall due of £365,305 at 31 March
2025. Reserves as at 31 March 2025 stood at £1,209,256.
Principal Sources of Funding
Funding of core services is by way of grant funding from Derbyshire Dales District Council, Chesterfield
Borough Council High Peak Borough Council, a three-year service level agreement with Amber Valley
Borough Council, a three-year service level agreement with Erewash Borough Council,. an annual
agreement with Belper Town Council and in-kind contributions from the Heanor and Loscoe Town
Couneil.
The organisation also received funding from the Money and Pensions Service, High Peak Borough
Council. Derbyshire Dales District Council and Amber Valley Borough Council to continue to provide
debt and money advice.
Derbyshire County Council awarded Citizens Advice Derbyshire Districts the lead partner role in the
PHAS contract which runs from 1 October 2023 to 30 September 2026. We have also bèen awarded
funding to work in conjunction with Vila Health to provide advice.
Investment Policy
In orderto maxlmise income. surplus funds (until needed for expendrture) are retained in interest-bearing
accounts. The Board of Trustees have established a policy which enables fixed tem investments lo be
made at higher interest rates. These investments are over periods not exceeding 12 months and are
regularly reviewed by the Finance Sub<ommittee.
11

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (etsntlnu
Year ended 31 March 2025
Flnanclal revlew (Contlnued)
Reserves Policy
The Truslees review Ihe reserves each year. The purpose of Ihis is to ensure that reseNes held are in
accordance with the policy and that the balances are at the right level for the organisation. The Trustee
Board has examined the organisation's requirements for reserves in light of the main risks to the
organisation. It has established a policy whereby the value of financial reserves should take into
consideration (where relevant)..
The protection of staff from the effect of a part or total reduction in the provision of organisation
seniices, for pay in lieu of notice and redundancy pay.
Holding sufficient funds to cover contractual obligations to suppliers in the event of closure.
Reserves for the continuation of the core service in the event of disruptions to funding streams,
unbudgeted but necessary expenditure and initial investment to get new projects off the ground.
Citizens Advice Derbyshire Districts is currently dependent on core funding from local authorities to
sustain ils activities, as project and earned income alone would not allow the org8nisalion to continue
operaling.
To mrtigate the impact of a major loss of funding the board has agreed lo keep a minimum level of
financial reserves to cover the costs of restructuring and, if necessary, downsizing the charity.
Estimated shutdown costs consist of
Personnel costs in the event of closure": £396,059,
Contractual liabilities and associated costs in the event of long-tem underfundinglshort-term
continuation.. £165,260.
Giving a tolal of estimated shutdown costs of £561,319.
An allocation for payment in lieu of notice is not included in the redundancy calculations as this would
be taken from salaries in the operational budget.
The Trustees have always considered thal having at least a full three months, costs in reserves to meet
any unforeseen expenditure or loss of funding is sufficient. This means Ihat in the extremely unlikely
event of all our funding ceasing at the same time we could keep the organisation running whilst we look
for other sources of funding. However, CADD has implemenled a gr0￿h slrategy which ultimately aims
to increase our funding year on year. As operating income increases so do running costs, which means
the figure needed for 3 months running costs in reserves also increases. Some funders have asked for
three months costs plus the costs for the project. The Trustees consider that holding a larger reserves
balance gives us flexibility lo continue with our growth strategy and seek out and bid for18rger funding
opportunities at both regional and national levels. For 2024125 this level has been set at £1,000,000.
The Trustees will continue to review this policy on an annual basis to ensure that it is still fit for purpose.
After consideration, the Trustees consider that the above inveslment policies and current reserves are
adequate for the purposes mentioned above. This position and the reseNes policy will be reviewed by
the Trustee board as a minimum once a year.
12-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporatlng the Dlrector's Report) (eontlnued)
Year ended 31 March 2025
Plans for future parlods
The Board sets the strategic direction in the form of our organisational strategy every three years. The
leadership team undertakes an annual planning cycle in the form of an organisational business plan
which tracks the operational performance and progress against the strategic objectives set out in Ihe
strategy. We have a strategic plan for 2024 to 2027. The financial year 2025126 will see the organisation
focus on providing a high-quality service al a scale and intensty proportionate to need. We will continue
to drive performance through Adviceline whilst providing targeted face lo face support for the most
vulnerable clients. We will review our core service model to ensure our resources are matched to the
needs of our clients. This will include exploring new technologies including Al lo drive efficiencie5. We
will continue to ensure that vulnerable and digitally excluded clients can access our service in a way
that works for them.
We will focus on ensuring ourfunding base allows us to provide core advice services and more targeled
support. We will engage with our current stakeholders and collaborate with new partners to enable us
to capitalise on local, regional and national funding opportunities. We will cultivate netrworking
opportunrtles that present an opportunity for futuré funding bolh local and regional.
We will focus on the continued wellbeing of our staff and volunteers and on the continued
implementation of our EDI plan. Our aim is to make CADD as inclusive and representative as possible
across all areas of the organisalion.
We consider that an increased focus on regional relationships will play an important part in the
development of the organisation over the next few years. To maintain the high standard of service that
Citizens Advice provides free to its clients it is clear Ihal we need lo look at how best we can work
together to achieve this. We will continue working closely with other LCAS to build stronger regional
alliances. This will include being responsive to any developments on devolution in Derbyshire and the
surrounding area5.
Trusteès. rèsponsibilitles statement
The trustees, who are al30 directors for the purposes of company law, are responsible for preparing the
trustees, report and the financial statements in accordance with applicable law and United Kingdom
Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the charity Iruslees to prepare financial statements for each year which give
true and fair view of the state of affairs of the charitable company and the incoming resources and
application of resources, including the income and expenditure. for thal period.
In preparing these financial statements, the trustees are required to:
select suitable accounting policies and then apply them Consistently.,
observe the methods and principles the applicable Charilies SORP.,
make judgments and accounting estimates that are reasonable and prudent,.
prepare the financial statements on the going concern basis unless it is inappropriate to presume
that the charity will continue in business.
The trustees are responsible for keeping adequate accounting records that are Sufficient to show and
explain the charty's transactions and disclose with reasonable accuracy at any time the financial
position of Ihe charity and enable them to ensure that the financial statements comply with the
Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence
for taking reasonable steps for the prevention and detection of fraud and other irregularities.
13-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (conllnued)
Year ended 31 March 2025
Oisclosure of infomiation to audltor
Each of the persons who is a trustee at the date of approval of this report confimis that..
so far as they are aware, there is no relevant audit information of which the charty's auditor is
unaware,. and
they have taken all steps that they ought to have taken as a trustee to make themselves aware of
any relevant audrf( infomation and to establish that the charity's auditor is aware of that information.
The auditor is deemed to have been re-appointed in accordance with section 487 of the Companies Act
2006.
Small company provlslons
This report has been prepared in accordance with the provisions applicable to companies entitled to the
small companies exemplion.
The trustees, annual report was approved on ..av..
of trustees by..
. and signed on behalfofthe board
Dorcas 8unton
Chair of Trustees
14-

Derbyshlre Districts Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditorfs Report to the Members of Derbyshire Districts Citizens
Advice Bureau
Year ended 31 March 2025
Opinlon
We have audited the financial statements of Derbyshire Districts Citizens Advice Bureau {Ihe 'charity')
for the year ended 31 March 2025 which comprise the statement of financial activities (including income
and expenditure account), statement of financial position, statement of cash flows and the related notes,
including a summary of significant accounting policies. The financial reporting framework that has been
applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS
102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom
Generally Accepted Accounting Practice).
In our opinion the financial statemenls..
give a true and fair view ofthe state of the charity's affairs as a131 March 2025 and of tts incoming
resources and application of resources, including its income and expenditure, for the year then
ended.,
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice,.
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audlt In accordance with International Standards on Auditing (UK) (ISAS (UK)) and
applicable law. Our responsibilities under those standards are further described in the auditor's
responsibilities for the audit of the financial statements section of our report. We are independent of the
charity in accordance wrth the ethical requirements that are relevant lo our audit of the financial
statements in the UK, including the FRC'S Ethical Standard. and we have fulfilled our other ethical
responsibilities in accordance with these requirements. We believe that tho audrt evidence we have
obtained is sufficient and appropriate to provide a basis for our opinion.
Concluslons r•latlng to golng conc•rn
In auditing the financial statement$, wo have Concluded that the trustees. use of the going concern basis
of accounting in thè preparation of the financial stalements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to
events or conditions that, individually or collectively, may cast significant doubl on the charity's ability to
continue as a going concern for a period of at least twelve months from when the financial statements
are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concem are described
in the relevant sections of this report.
15-

Derbyshire Districts Cltizens Advice Bureau
Company Limited by Guarantee
Independent Audltorfs Report to the Members of Derbyshlre Districts Citizens
Advice Bureau (continuedj
Year ended 31 March 2025
Other Infomiation
The other information comprises the information included in the annual report, other than Ihe financial
statements and our auditor's report thereon. The trustees are responsible for Ihe other information. Our
opinion on the financial statements does not cover the other infomiation and, except to the extent
otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.
In connection wrth our audit of the financial statements, our responsibility is to read the other infomiation
and. in doing so, consider whether the other information is materially inconsistent with the financial
statements or our knowledge oblained in the audrt or othenNise appears to be materially misstated. If
we identify such material inconsistencies or apparent material misstatements, we are required to
determine whether there is a material misstatement in the financial stalemenls or a material
misstatement of the other information. If, based on the work we have performed, we conclude that there
is a material misstatement of this other information, we are required lo report that fact.
We have nothing to report in this regard.
Oplnions on other matters prescrlbed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
the information glven in the truslees, report for the financial year for which the financial statements
are prepared is consistent with the financial statements., and
the trustees, report has been prepared in accordance wilh applicable legal requirement$.
Matters on which wa are requlred to report by exceptlon
In the light of the knowledge and understanding of the charity and its environment obtained in the course
of the audit, we have not identified material misstatements in the trustees, report.
We have nothing to report in respect of the following malters in relation to which the Companies Act
2006 requires us to report to you if. in our opinion..
adequate accounting records have not been kept, or returns adequate for our audit have not been
received from branches not visited by us., or
the financial statements are not in agreement with the accounting records and returns., or
certain disclosures of trustees, remuneration specified by law are not made., or
wé have not received all the information and explanations we require for our audit; or
the trustees were not entitled to prepare the financial statements in accordance wrth the small
companies regime and take advantage of the small companies, exemptions in preparing the
directors. report and from the requirement lo prepare a strategic report.
16-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditorfs Report to the Members of Derbyshlre Dlstricts Citlzens
Advice Bureau (¢onthuedJ
Year ended 31 March 2025
Responsibllitles of trustees
As explained more fully in the trustees, responsibilities statement. the trustees (who are also the
directors for the purposes of company law) are responsible for Ihe preparation of the financial statements
and for being satisfied that they give a true and fair view, and for such internal control as the trustees
determine is necessary to enable the preparation of financial statements that are free from material
misstatement, whether due to fraud or error.
In preparing the financial statements, the trustees are responsible for assessing the charity's ability to
conlinue as a going concern, disclosing, as applicable, matters relaled to going concern and using the
going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease
operations, or have no realistic alternative but to do so.
Auditorfs responsibilities for tho audit of the finan¢ial Statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole
are free from material misstatement, whether due to fraud or error. and to issue an auditor's report that
includes my opinion. Reasonable assurance is a high level of assurance, but is not a guaranlee that an
audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error and are considered material if, individually or in in the
aggregate, they could reasonably be expected to influence the economic decisions of users taken on
the basis of these financial statements.
Audltor's re8ponslbllltles for detectlng Irregularltles, Includlng fraud
The objectives of our audit are- to identify and assess the risks of material misstatement of the financial
statements due to fraud or error,. lo obtain sufficient appropriate audit evidence regarding the assessed
risks ol material misstatement due to fraud or error., and to respond appropriately to those risks. Owing
to Ihe inherent limitations of an audit. there is an unavoidable risk that material misstatements in the
financial statements may not be detected, even though the audit is properly planned and performed in
accordance with the ISAS (UK).
In identifying and assessing the risks of material misstatement in respect of irregularities, includin9 fraud
and non-compliance with laws and regulations, our procedures included the following..
We obtained an understanding of the legal and regulatory frameworks applicable to the charity and
the sector in which Ihey operate. We determined that the following laws and regulations were most
significant; the Companies Act 2006, the Charities SORP {FRS 102) and UK corporate taxation law.
We obtained an understanding of how the charity is complying with those legal and regulatory
frameworks by making inquiries to relevant members of the management team. We corroborated our
inquiries though our review of board minutes (where applicable) and inquiry into legal fees incurred in
the year.
We assessed the susceptibility of the charity's financial statements to material misstatement.
including how fraud might occur. Audrt procedures performed by the engagement team included..
Identifying the controls management has in place to prevent and detect fraud and assessing the
operation of these controls
17.

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Independent Audltor's Report to the Members of Derbyshlre Districts Citizens
Advice Bureau (continued)
Year ended 31 March 2025
Understanding how those charged with governance considered and addressed the potential for
override of controls or other inappropriate influence over the financial reporting process
Identfying and testing journal entries, in particular any journal entries that were large or unusual in
nature
Assessing the extent of compliance with the relevant laws and regulations goveming the charity and
the sector it operates wilhin. This included a review of any potential breaches during and since the year
and,. and
Challenging assumptions and judgements made by management in Its significant accounting
estimates.
There are inherent limitations in the audrt procedures described above and the further removed non-
compliance with laws and regulations is from the events and transactions reflected in the financial
statements the less likely wewould become aware of tt. The risk of not detecting a material misstatement
due to fraud is higher than the risk of not detecting one resulting from error as fraud may involve
deliberate concealment by, for example, forgery, intentional misrepresentations or collusion.
A further description of our responsibilities is available on the Financial Reporting Council's website at..
WW4V.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report.
Use of our report
This report is made solely to the charity's members, as a body, in accordance with Chapter 3 of Part 16
of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's
members those matters we are required to state to them in an auditor's report and for no other purpose.
To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than
the charity and the charity's members as a body, for our audrt work, for this report. or for the opinions
we have formed.
Andrew McDaid BFP FCA (Senior Slatutory Auditor)
For and on behalf of
MCABA Limited Va Mitchells
Chartered Accountants & Statutory Audrtor
91-97 Saltergate
Chesterfield
Derbyshire
S40 1LA
Date.. 2e>
18-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Statement of Financial Activities
(including income and expenditure account>
Year ended 31 March 2025
2025
Restricted
funds Total funds Total funds
2024
Unrestricted
funds
Note
Income and endowments
Donations and legacies
Charitable activities
Investment income
Other income
397,593
633,096
19,800
1,438
1,051,927
397,593
3,802,219
19,800
1,438
1,313
2.906,857
8,386
8.208
3,169,123
Total income
3,169,123
4,221,050
2,924,764
Expenditure
Expenditure on charitable activities
Total expendlture
(661,470) (3,178.310) (3,839,780J (2,991,697)
(661,470) {3,178,310) (3,839.7801 {2,991,697)
Not Incomal(expendlture)
390,457
{9,187)
381,270
(66,933)
Transfers between funds
(9,187)
9,187
Net movement In funds
381,270
381,270
(66,933)
Reconcillatlon of funds
Total funds brought forward
Total funds carrled fonNard '
827,986
1,209,256
827,986
1,209,256
894,919
827,986
The stalement of financial activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing activities.
Th• not•$ on pages 22 to 34 form part of these flnanclal ststemonts.
19-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
ststement of Financial Position
31 March 2025
2025
2024
Note
Flxed assets
Tangible fixed assets
15
53,261
36,169
Current assets
Debtors
Cash at bank and in hand
16
111,281
1,410,019
1,521,300
169,746
1,033,153
1,202,899
Cradltor8: amounts falllng duo wlthln one year
Net current a$gets
17
{365,305)
(411,082}
791,817
1,155,995
1,209,256
1,209,256
Total a88•ts l•ss current Ilablllti•s
827,986
827,986
Net assets
Funds of the charity
Restricted funds
Unrestricted funds
20
1,209,258
1,209,258
827,986
827,986
Total charity funds
These financial statements have been prepared in accordance with the provisions applicable to
companies subject to the small companies, regime.
These financial statements were approved by the board of trustees and authorised for issue on
and are signed on behalf of the board by:
Dorcas Bunton
Chair of Trustees
The notes on pages 22 to 34 forni part of thes• financlal siatem•nts.
-20-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Statement of Cash Flows
Year ended 31 March 2025
2026
2024
Cash flows from operatlng actlvitles
Net incomel(expenditure)
381,270
{66,933)
Adjuslments for..
Depreciation of tangible fixed assets
Dividends, interest and rents from investments
Interest payable and similar charges
37,946
(19,8001
722
44,927
(8,386)
499
Changes in..
Trade and other debtors
Trade and other Creditors
89,738
(77,050)
412,826
(19,044)
151,753
Cash generated from operations
102,816
Interest paid
Net cash from operating activities
{722>
412,104
(499)
102,317
Cash flow8 from Inv•stlng actlvltles
Dividends. interest and rents from investments
Purchase of tangible assets
Net cash used in investing aclivities
19,800
{55,038}
{35,238)
8,386
(39,746)
(31,360)
Net increase in cash and cash equivalents
Cash and cash equlvalents at beginning of y•ar
Cash and cash equlvalent8 at end of year
376,866
1.033,153
70,957
962,196
1.410,019
1,033.153
The notes on pages 22 to 34 forn) part of th•s• flnanclal 8tatoments.
21

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Flnancial Statements
Year ended 31 March 2025
General Informatlon
The charity is a public benefit entity and a private company limited by guarantee, registered in
England and Wales and a registered charity in England and Wales. The address of the registered
office 15 26 Spring Gardens, Buxton, Derbyshire. SK17 6DE.
Statement of compllance
These financial statements have been prepared in compliance with FRS 102, 'The Financial
Reporting Slandard applicable in the UK and the Republic of Ireland., the Slatement of
Recommended Praclice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities
SORP IFRS 102)) and the Companies Act 2006.
Accountlng pollcles
Basls of preparatlon
The financial 8tatements have been prepared on the historical cost basis.
The financial statements are prepared in sterlin9, which is the functional currency of the entity.
The charity meets the definition of a public benefit entity under FRS 102.
Going concern
The Trustees are ofthe opinion Ihal the charity can continue to meet its obligations as they fall due
for the foreseeable future due lo the current level of financial reserves and expectations of future
income. As a consequence, the Trustees have prepared the financial statements on the going
concern basis.
Judgements and key source8 of estlmatlon uncertalnty
In the application of the charitable company's accounting policies, the trustees are required to
make judgements, estimates and assumptions about the carrying amount of assels and liabilities
that are not readily apparent from other sources. The estimates and associated assumptions are
based on historical experience and other factors that are considered to be relevant. Actual results
may differ from these estimates. The estimate5 and underlying assumptions are reviewed on an
ongoing basis. The trustees do not consider there to be any estimates or associated assumpiions
that would give rise to a significant risk of causing a material misstatement in the carrying values
of assets and Iiabililies in these financial statements.
-22-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the FSnanclal Statements l¢onllnu•d)
Year ended 31 March 2025
Accounting pollcles fcontlnu•dJ
Fund accounting
Unrestricted funds are available for use at the discretion of the trustees to further any of the
charity's purposes and general objectives. Designated funds are unrestricted funds eamarked by
the trustees for particular future project or commitment.
Restricted funds are subjected to restrictions on their expenditure imposed by the donors or which
have been raised by the charity for a particular purpose. The costs of raising and administering
such funds are charged againsl the specific fund. The aims and use of each restricted fund is sel
out in the notes to the financial statements. Where any restricted funds are in surplus. any such
surplus is either carried forward or transferred to unrestricted funds in accordance wrth the
underlying grant agreement or as indicated by the grant funder,
Incoming resources
All incorne is included in the statement of financial activilies when entitlement has passed to the
charity, it is probable Ihal the economic benefits associated with Ihe transaction will flow to the
charty and the amount can be reliably measured.
The following specific policies are applied to particular categories of income..
Income from donations is recognised when the donation is received.
Income from donated facilities and services are recognised in the accounts when received if
the value can be reliably measured. No amounts are included for the contribution of general
volunteers. The use of propertles occupied by the charity al Heanor and New Mills are donated
in full or in part to the charity.
Investment income is included when it becomes receivable.
Grant income is recognised when Ihe charity becomes unconditionally entitled lo that income.
Where entitlement to grant income is subject to performanc&related or other conditions,
income is recognised in the Stalement of Financial Activities in line with the achievement of
performance and satisfaction of those condrtions.
Where grant income is subject to a potential clawback provision. any such provisions included in
the financial statements are based on the amounts that are repayable undertheterms of underlying
grant agreements.
Transfer of Chesterfield Citizens Advice Bureau
Assets and liabilities have been received by the charity by way of a combination thal is in substance
gift. The transferred assets are measured al fair value and recognised in the balance sheet at
the point when risks and rewards of ownership pass to the charty. An amount of income is
recognised within donations and legacies income which is equal to the net assets acquired.
-23-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements l¢onllnu•d)
Year ended 31 March 2025
Accounting policies (¢ontlnuedJ
Resources expended
Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any
VAT which cannot be fully recovered, and is classified under the headin9s in the statement of
financial activities lo which it reSates'.
Expenditure on raising funds includes the costs of all fundraising activities, events and non-
charitable trading activities.
Expenditure on charitable aclivities includes all costs incurred by a charity in undertaking
activities that further its charitable aims for the benefit of its beneficiaries, including those
support costs and costs relating to the governance of the charrty that are necessary to support
those activities.
Governance costs include those associated with meeting the constitutional and statutory
requirements of the charity and include statutory audit fees and costs linked to the strategic
management of the charity.
Other expenditure includes all expenditure that is neither related to raising funds for the charty
nor part of its expenditure on charitable activities.
All costs are allocated to èxpenditure categories within the Statement of Financial Activities
reflecting the use of the resource. Direct costs attributable lo a single activity are allocated directly
to that activity. Shared costs are apportioned bel)Neen the activities they contribute lo on a
reasonable. justifiable and consistent basis.
Operatlng leas09
Rentals applicable to operating leases where subslantialty all of the benafits and risks of ownership
remain with the lessor are charged against profits on a straight-line basis over the period of th8
lease,
Tanglble assets
Tangible assels are initially recorded at cost and subsequently stated at cost less any accumulated
depreciation and impairment losses.
The trustees continue to operate a policy of not capitalising individual items of equipment costing
less than £2.000 where the application of this policy does not materially misstate the financial
statements.
Depreciation
Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value.
over the useful economic life of thal asset as follows..
Leasehold improvements
Fixtures and fittings
Office equipment
100/0 slraight line
330/0 Straight line
200/0 and 33.30/0 Straight line
-24-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Flnanclal Statements (conllnu•d)
Year ended 31 March 2025
Accountlng pollcles fconllnu•d)
Impalrment of fixed assets
A review for indicalors of impairment 1$ carried out at each reporting date, with the recoverable
amount being estimated where such indicators exist. Where the carrying value exceeds the
recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for
possible reversal at each reporting date. For the purposes of impairment testing, when it is not
possible to estimate the recoverable amount of an individual asset, an estimate is made of the
recoverable amount of the cash-generating unit to which the asset belongs.
Financlal instruments
Debtors and creditors with no stated inlerest rate and receivable or payable within one year are
recorded at transaction price. Any losses arising from impaiment are recognised as such in the
statement of financial activities.
Penslons
The charty operates a defined contribution pension scheme, the assets of whlch are held
separately from those of the charity. Contributions payable for the year are shown within Ihe
statement of financial activities.
Tormination benefits
Redundancy and lerminalion benefits are recognised as an expense in the Statement of Financial
Aclivities and as a li8bility in the Statement of Financial Position when the charity has a firm
commitment to terminate employment. evidenced by a detailed, irreversible plan communicated to
those affected and where the charity cannot realistically withdraw from il.
Limited by guarantee
The charity is limited by guarantee and in the event of it being wound up every member is liable to
contribute a sum not exceeding £10. There are no shares ofany class. either authorised or allotted.
Donatlons and logacles
Unrestricted Total Funds Unrestricted Total Funds
Funds
2025
Funds
2024
Donatlons
Donations
Transfer of Chesterfield Citizens
Advice Bureau
8,237
8,237
1,313
1,313
389,356
397,593
389,356
397,593
1,313
1,313
On 31 July 2024 the assels and liabilrf(ies of Chesterfield Citizens Advice Bureau transferred at
their fair value and were recognised in the balance sheet under appropriate headings with the
above corresponding net amount recognised as a donation. The transfer was accounted for as
combination that is in substance a gift.
-25-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (¢ontlnued)
Year ended 31 March 2025
Charltable actlvltles
Unrestricted
Funds
Restricted Total Funds
Funds
2025
Pension Wise
Money Advice SeNices ILeicester Money Advice
Derbyshire Dales District Council (Debt Project)
Belper Town Council
High Peak Borough Council
Erewash Borough Council
Derbyshire Dales District Council
Amber Valley Borough Council
Bare Necessitles Glossopdale Food 8ank
Chinley Outreach Session
Ripley Town Council
Crtizens Advice- Help to claim
National Grid - Power Up GP Project
National Grid - Power Up SmartlEast Midlands
Energy Advice Programme
Big Kirkhallam
EVA Erewash Slopping the Start Project
EVA Hope Community Cafe Advice & Support
HMP Sudbury Advice service
Hope for Belper
Marches Energy
Chesterfield Borough Council
Derbyshire Communrty Health Services
CrtA Core Service Funding
Long Eaton & Sawley Foodbank
LCA Champion - Energy Outreach Project
Energy Outreach Project
Cadent
Public Health Advisory Service
Public Health Advisory Service Containment
Amber Valley Public Health Locality
Suicide Prevention
Trussell Trust Foodbank
Cadent Energy Caseworker Project
Amber Valley Additional Energy Advice
British Deaf Association
Erewash Young Peoples Financial Wellbeing Project
Furniss Vale Advice Sessions
644,654
219,068
644,654
219,068
33,500
16,100
75,000
59,592
23,285
127,400
5,299
1,200
8,900
197,892
8,408
249,197
38,525
7,998
4,166
4,500
4,781
8,488
20,000
28,047
62,332
41,500
16,526
33.500
16.100
75,000
59,592
23,285
127,400
5,299
1.200
8,900
197,892
8,408
249,197
38.525
7,998
4,166
4,500
4,781
8,488
20,000
28,047
62,332
41,500
16,526
22,750
188,175
1,199,900
305,625
7,545
51.254
29,806
46,173
18,000
1,666
20,000
1,300
22,750
188,175
1,203,567
305,625
7,545
51,254
29,806
46,173
18,000
1,666
20,000
1,300
3.667
633,096
3,169,123
3.802,219
-26-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (contlnu•d)
Year ended 31 March 2025
Charltable actlvitles (conllnu•d)
Unrestrided
Funds
Restricted Total Funds
Funds
2024
Pension Wise
Money Advice Services ILeicester Money Advice
Derbyshire Dales District Council (Debt Project)
Belper Town Council
High Peak Borough Council
Erewash Borough Council
Oert)yshire Dales District Council
Derbyshire County Council (Wellness Hubs)
Derbyshire Counly Council IGP Project)
Amber Valley Borough Council
Bare Necessities Glossopdale Food Bank
Big Energy Saving Ne￿ork
Chinley Outreach Session
Ripley Town Council
Cilizens Advice - Help to claim
National Grid - Smart & Low Carbon Technologles
Advice Programme
National Grid - Power Up GP Project
National Grid - Power Up SmarVEast Midlands
Energy Advice Programme
Big Kirkhallam
DCC Containment Fund
Derbyshire Community Health Services
Derbyshire County Council Foodbank Advisory
CitA Cost of Living
CitA Core Service Funding
Friends of Hurst Fami
Long Ealon & Sawley Foodbank
LCA Champion - Energy Outreach Project
Energy Qutreach Project
Cadent
Public Health Advisory Service
Public Health Advisory Service Containment
Amber Valley Public Heatth Locality
654,617
183,617
654,617
183,617
33,500
16,100
75,000
59,592
23,285
75,466
225,420
102,440
5,000
2.981
650
8,722
134,972
33,500
16.100
75.000
59,592
23,285
75,466
225,420
102,440
5,000
2,981
850
8,722
134,972
25,000
22,000
152,975
25,000
22,000
152,975
21,425
8,079
42,438
65,570
9,800
15,000
31,125
8,400
12,742
5.251
12,976
96,158
805,283
167,500
3,773
21,425
8,079
42,438
65,570
9,800
15.000
31.125
8,400
12.742
5,251
12.976
96.158
599,950
167,500
3,773
5,333
867,271
2,039,586
2,906,857
-27-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (¢onllnu•dJ
Year ended 31 March 2025
Charitable actlvities (conllnued)
Grant funding for advice services expended in the year included th8 following projects..
General Advice Services
Funding awarded by Amber Valley Borough Council, Erewash Borough Council, Derbyshire Dales
District Council. Chesterfield Borough Council, High Peak Borough Council, 8elper Town Council
and Ripley Tt)wn Council to provide general advice services for the local communities.
Money Advice
Funding from the Money Advice Service has been supplemented by continued funding Irom Amber
Valley Borough Council. High Peak Borough Council and Derbyshire Dales Districl Council to
enabb the bureaux to provide debt and money advice to a wide range of clients.
Publlc Health Advlsory Servlce8
Funding was awarded by Derbyshire County Council to provide advice to targeted individuals
(those living with or at risk of developing a long-term health condition), at specific locations, on a
range of social and financial issues.
Penslon Wlse
This project commenced in January 2015 to give penslon guidance to individuals over 50.
Energy Advice
Small grant funding has been received from National Cttizens Advice to deliver energy related
advice to local clients and energy related training to frontline workers across the East Midlands.
Funding has been received from National Grid Energy Distribution (formerly Westem Power
Distribution) to provide tailored energy and income maximisation advice to vulnerable people on
their priorty services register.
Funding has been received from Cadent Gas to provide income maximisation and wider advice for
existing Cadent customers of pensionable age.
Unlversal Credll
Funding has been received as part of the "Help to Claim" service, designed to support people in
the early stages of their Universal credit claim, helping them through to their first payment.
Derbyshlre CommunSty Health Servlces
Funding was granted by Derbyshire County Council to offer support and advocacy to referred
patients and their families on a range of social, legal and financial issues within Derbyshire,
excluding Derby City.
-28-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (Contlnued)
Year ended 31 March 2025
Charitable actlvities (¢ontinu•d)
Cost of Llving
Funding has been received from National Citizens Advice to support clients through the cost-of-
living crisis.
Remote Servlce Dellvery
Funding has been received from National Citizens Advice to enable the additional remote delivery
of advice to Clients via phone, chat. email andlor video.
Foodbank Advlsory
Funding has been received from Derbyshire County Council and Long Eaton & Sawley Foodbank
to provide income maximisation advice to those using foodbanks.
Investment Income
Unrestricted Total Funds Unrestricted Tolal Funds
Funds
2025
Funds
2024
Short term deposits
19,800
19,800
8,386
8,386
Other Incom•
Unrestricted Total Funds Unrestricted Total Funds
Funds
2025
Funds
2024
Other income
1,438
1,438
8,208
8,208
-29-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financlal Statements (¢•ntlnu•d)
Year ended 31 March 2025
Expendlture on charitable actlvltles by fund type
Unrestricted
Funds
Restricted Total Funds
Funds
2025
Advice Service
Support costs (Note 10)
543,467
118,003
661,470
2,974,588
203,722
3,178.310
3.518,055
321,725
3.839,780
Unrestricted
Funds
Restricted Total Funds
Funds
2024
Advice Service
Support costs (Note 10}
807,111
145,000
952,111
1,914.279
125,307
2,039,586
2,721,390
270,307
2,991,697
10. Analysls of Support C08ts
Advice
services
Total 2025 Total 2024
Premises
Communications and IT
Gener81 office
Governance costs
128,446
149,783
7,865
35,631
321,725
128,446
149,783
7,865
35,631
92,648
128,532
21,535
27,592
270,307
321,725
11. Taxation
The whole of the company's income is exempt from taxation and is used entirely for charitable
purposes and therefore no lax charge has been provided for in these accounts.
12. Net Incomel(expenditur•)
Net incomel{expenditure) is stated after chargingl(crediting):
2025
2024
Depreciation of tangible fixed assets
Fees payable for the audit of the financial statements
37,946
21,540
44,927
14,185
Fees payable in respect of non-audit services provided by the statutory audrtor amounted to £3,600
(2024.. £3,000).
-30-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (¢onllnu•d)
Year ended 31 March 2026
13. Staff costs
The total staff costs and employee benefits for the reporting period are analysed as follows:
2025
2024
Wages and salaries
Social security cosls
Employer contributions to pension plans
2,246,154
190.272
124.576
1,711,699
141,079
96,623
2,561,002
1.949,401
During the year the company entered into settlemenl agreements With a small number of
employees who accepted redundancy following Ihe merger wi(h Chesterfield Citizens Advice
Bureau. As a result of these agreements. termination payment liabilities to thos8 employees
amounting to £39,347 (2024.. £ nil) arose during the year and were fully settled.
The average head count of employees during the year was 93 (2024.. 80).
The number of employees to whom retirement benefits were accruing under a defined contribution
scheme during the year was 91 (2024.. 81>.
The number of employees whose remuneration for the year fell within the following bands, were..
2026
No.
2024
No.
£60,000 to £69,999
Key Management Personnel
The key management personnel of the charity consist of the Chief Executive Officer and Senior
Operations Managers. as listed on page 1. The total employee benefrts (including employer
pension contributions) of the key management personnel of the charity were £172,903 {2024.
£158,129).
14. Trustee remuneratlon and expenses
No remuneration or other benefits from employment with the charty were received by the trustees
in either the currenl or comparative period.
During the year expenses totalling £34512024.. £472) were reimbursed to three trustees (2024-.
three trustees} in respect of expenses incurred in carrying out their dulles as truslees.
31

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Flnancial Statements (conllnu•d)
Year ended 31 March 2025
16. Tanglble fixed assets
Fixtures and
fittings
Office
Equipment
Total
Cost
At 1 April 2024
Additions
Disposals
At 31 March 2025
193,910
49,068
(64,7691
178.209
193,910
55,038
(64,769)
184,179
5,970
5,970
Depreciatlon
At 1 April 2024
Charge for the year
Disposals
At 31 March 2025
157,741
35,956
{64,769)
128,928
157,741
37,946
(64,769}
130,918
1,990
1,990
Carrying amount
At 31 March 2025
3,980
49,281
53,261
36,169
At 31 March 2024
36,169
16. Debtorn
2026
2024
Prepayments and accrued income
Other debtor8
111.281
57,435
112,311
111,281
169,746
17. Cr•dltors: amounts falllng due wlthln one year
2025
2024
Accruals and deferred income
Social security and other taxes
Other creditors
207,934
78,546
78,825
301,130
62,870
47,082
365,305
411,082
18. Deferred income
2025
2024
At 1 April 2024
Amount released to income
Amount ¢Jeferred in year
At 31 March 2025
245,873
(245,833)
112,288
46,436
{46,436)
245,833
245,833
112,288
32-

Derbyshire Districts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financlal Statements {contlnued)
Year ended 31 March 2025
19. Penslons and other post-retlrement benefits
Defined contribution plans
The amount recognised In income or expenditure as an expense in relation to defined contribution
plans was £124,576 (2024.. £96,623).
20. Analysls of charStable funds
Unrestricted funds
At1
April 2024
At31
Transfers March 2025
Incorne Expenditure
General funds
827,986
1,051.927
(661,470)
(9,187)
1,209,256
At1
April 2023
At31
Transfers March 2024
Income Expenditure
General funds
894,919
885,178
{952,111)
827,986
The general fund represents funds that management are free to utilise in furtherance of the
charity's objectives.
Restrlcted funds
At1
April 2024
At31
Transfers March 2025
Income Expenditure
Pension Wise
Public Health Advisory
Service
Other restricted funds
644,654
{644,654)
1,505,525 (1,505,525>
1,018,944 (1,028,131)
3,169,123 (3,178,310)
9,187
9,187
At1
April 2023
At31
Transfers March 2024
Income Expenditure
Pension Wise
Public Health Advisory
Seniice
Other restricted funds
654,617
(654,617)
767,450
617.519
(767,450)
(617,519)
2,039.586 (2,039,586)
-33-

Derbyshire Distrlcts Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (contlnued)
Year ended 31 March 2025
21. Analy818 of net assets betwoen funds
Unrestricted Total Funds
Funds
2025
Tangible fixed assets
Current assets
Creditors less than 1 year
Net a83ets
53,261
53,261
1,521,300
1,521,300
(365,305) {365,305)
1,209,256
1,209,256
Unrestricted Total Funds
Funds
2024
Tangible fixed assets
Current assets
Creditors less than 1 year
Net assets
36,169
36,169
1,202,899
1,202,899
{411,082) (411,082)
827,986
827,986
22. Analysis of changes In net debt
At1
April 2024
Cash
At31
flows March 2025
Cash at bank and in hand
1,033,153
376,866
1.410,019
23. Operatlng lease commitments
The total future minimum lease payments under non-cancellable operating léasès are as follows..
2025
2024
Not later than 1 year
Later than 1 year and not laler than 5 years
32,001
35,360
21,582
752
67,361
22,334
24. Related partl•8
There are no related party transactions which require disclosure in the financial statements.