COMPANY REGISTRATION NUMBER: 04429840 CHARITY REGISTRATION NUMBER: 1094369 Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Financial Statements 31 March 2025 AEBCUIV6 1810912025 COMPANIES HOUSE A33
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MCABA Limited Ua Mitchells Chartered accountants & Statutory Auditor 91-97 Saltergate Chesterfield Derbyshire S40 1LA
Derbyshire Districts Citlzens Advlce Bureau Company Limited by Guarantee Financial Statements Year ended 31 March 2025 Pages Trustees, annual report (incorporating the director's report) 1to14 Independent auditor's report to the members 16to18 Statement of financial aclivities (including income and expenditure account) 19 Statement of financial position 20 stalement of Cash flows 21 Notes to the financial statements 22to34
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Dlrector's Report) Year ended 31 March 2025 The trustees, who are also the directors for the purposes of company law, present their report and the financial statements of the charity for the year ended 31 March 2025. Reference and admlnistrative details Registered charity name Derbyshi Districts Citizens Advice Bureau Charfty r6glslratlon number 1094369 Company registration number 04429840 Principal offlce Town Hall Bank Road Matlock DE4 3NN Reglstered offlco 26 Spring Gardens Buxton Dert)yshire SK17 6DE . The trustees Linda Syson-Nibbs Terri Jones Nigel Smith Elizabeth Evans Dorcas Bunton Claire Cadogan Benjamin Green Sally Maclnlyra Susan Allard Steven Watt Julie Hirst Linda Billington lan Ford Rose Williams Vice Chair Treasurer Chair (ReSned 1 May 2024) (Appointed 21 August 2024) (Appointed 21 August 2024) (Appointed 20 November 2024, Resigned 30 June 2025) (Appointed 20 November 2024) Lesley Singleton Chief executive officer Chloe Doxey Senlor operallons, managers Melanie Mallinson, Robert Southwell, Jo Taylor Company secretary Chloe Doxey Auditor MCABA Limited Va Mitchells Chartered Accountants & Statutory Auditor 91-97 Saltergate Chesterfield Derbyshi S40 1LA
Derbyshire Districts Cltizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Dlrector's Reportl fcontlnued) Year ended 31 March 2025 8anker8 HSBC Bank PIC Market Place Chesterfield Derbyshire S40 1TN Unity Trust Bank Ple 4 Brindley Place Birmingham B12J8 Structure, governance and management Governing Document Derbyshiré Districts Citizens Advice Bureau (trading as Citizens Advice Derbyshire Districts) is a company limited by guarantee, incorporated in the United Kingdom, and has obtained exemption with tho Companies Act to dispense with the word Limited as part of its name. The organisation is established under a Memorandum ofAssociation which estsblished the objects and powers of the charity and is governed under ils Articles of Association. It was formed by the merger on 1 April 2013 of Derbyshire Dales, Amber Valley & Erewash Citizens Advice Bureau Limited with High Peak Citizens Advice Bureau. The Memorandum and Articles were updated in 2023. Objectlves and activlties Aims and Objectives The organisation's objectives are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, bul not limited to, for the benefit ofthe communty in Amber Valley, Derbyshire Dales, Erewash, Hgh Peak and surrounding areas. Principal Activity To establish, provide and a5SiSt in the provision ofCitizen5 Advice services and outlets supplying a free, independent, confidential and impartial service of advice, infomiation and counselling for the general public. The seniice aims.. To provide the advice people need for the problems they face. To improve the policies and practices that affect people's lives. The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values divetsty, promotes equalty and challenges discrimination.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees, Annual Report (Incorporating the Director's Report) (contlnuedj Year ended 31 March 2025 On 31 July 2024 Oerbyshire Districts Citizens Advice 8ureau {"CADD"> effectively took control of Chesterfield Citizens Advice Bureau as part of a merger beeen the organisalions. Following period of consultation and due diligence, the trustees approved the merger into order to ensure the continued provision of advice seTvices in the Chesterfield area. The assets and liabilities of Chesterfield Citizens Advice Bureau were transferred to Derbyshire Districts Citizens Advice Bureau on the above date, in effect combining the two entities to create a larger and more substantial entity. Public Benefit Trustees have referred to the guidance contained in the Charrty Commission's general guidance on public benefit when reviewing the aims and objectives of the organisation and in planning the future activrties. In particular, the trustees consider how planned activities will contribute to the aims and objectives that have been set and ensure services continue to be of benefit to the general public. The seNice is run for, and open to, all members of the public. The slated objectlV8s in the governing document are'lo promote any charitable purpose for the public benefit by the advancementof education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, bul not limited to, for the benefit of the community Amber Valley, Derbyshire Dales, Erewash, High Peak and surrounding areas., Citizens Advice Derbyshire Districts meets these objectives in a number of ways. By ensuring that all members of the public hav8 easy accass to the sarvice in different locations and also by telephone and webchal. By providing free, expert advice in most areas of the law and helping people to cope wrth the pressures and demands of life in the 21st century. By advertisin9 the service to the public. By advising people about their rights and responsibilities. By assisting the poorer members of society about benefits due to them - see above (there is clear evidence that poor health is related to low income). By working wrth GPS to provide services in health settings (there is evidence that effective advice work intervention improves health oulcomes). By assisting people with large and crippling debts, enabling them to pay for basics such as food and energy (there is a clear relationship between debt and mental health>. Anecdotal evidence suggests that debt advice improves mental health. By preventing homelessness. By helping people to claim health related benefits. By helping to keep people in their jobs. By providing training and education to volunteers from the local community. By providing infomation to the general public through the media and other channels. By using the information gained from thousands of clients to influence and impose policies and practices that affect people's lives.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees, Annual Report (Incorporating the Director's Report) (¢onllnued) Year ended 31 March 2025 ObJectlves and activities (continuéd) Day lo day operation5 Day to day responsibility for the delivery of the service to the community rests with the Chief Executive Officer and her team of 38 (2024.. 32) full-time and 5512024.. 52) part-time staff. A total of 93 (2024. 84) staff, 74.3 (2024, 66) average Full Time Equivalents. 77 (2024.. 66) volunteers and 13 {2024-. 10) trustees. The team includes two Senior Operations Managers, a Management Accountant, five Service Managers, three Training Officers, and advice centre-based Supetvisors who not only manage day to day operations bul also develop new advice services and campaigns, ensure service targets are met, liaise with contract providers, meet Citizens Advice quality standards, and most importantly support the volunteers and slaff who are dealing directly with clients. The support provided includes individual supervision, training and update on new benefit and legal issues. Salaries for senior managers are reviewed every Iwo years in line with policy for the organisation. Governance - The Trustee Board The organisation has a Trustee Board of up to 15 members who meet a minimurn of four times a year and are responsible for the Strategic direction and policy of the organisation. The members of the Trustee Board are charity trustees for the purposes.of charity law and members and directors of the company for the purposes of company law. They guarantee to contribute an amount not exceeding £10 to the assets of the charitable company in the evenl of winding up. The total number of guarantees at 31 March 2025 was 14 {2024'. 111. The Chief Executive Officer and Senior Operations Managers also attend Board meelings but have no voting rights. Occasionally other staff members will be requested to attend. Tha Board launchad a recruitment drivé to attract new trustees to the Board. The Board continues to look for new trustees to increase the members to 15. Trustee sub-committees have been established to consider specific aspects of governance in the areas of Finance, Human Resources and Service Delivery. Their roles, responsibilities and limits of aulhorily have been clearly defined and provide a significant contribution to the overall governance of the organisation and its management. In addition to the sub-committees, working parties are also periodically established to deal with other issues such as Equity, Diversity and Inclusion, funding and Board recruitment. Recruilment and Appointment of the Trustee Board Under the requirements of the Memorandum and Articles of Association the elected members of the Trustee Board shall retire from office at the third annual general meeting following the annual general meeting al which they were elected but may be re*lected for a further 3 years. Due to the nature of advisory services, the Trustee Board seeks to ensure that the needs ofthe community are appropriately reflected through the diversrty of the Trustee body. To enhance the pool of trustees, the organisation advertises for members of the community who would be willing to be considered for nomination and offer their own experience to assist the organisation. Trustee Induction and Training New trustees are provided with an induction pack which oullines their roles and responsibilities. Citizens Advice offer specialist training courses for new and existing Trustee Board members. as well as encouraging trustees lo take part in local, regional and national forums.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees, Annual Report (Incorporating the Director's Report) (contlnued) Year ended 31 March 2025 ObJectlves and activities {contlnued) Risk Management The Trustee Board is also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The basis for this is a review of the major risks to which the organisation could be exposed. This has been translated into a risk register which is updated and reviewed at quarterly board meetings. The plan identifies the major strategic risk8 that could affect CADD. This can be within or outside our control and can arise from events or circumstances relating to competition for funding, contracts with funders, local government restructuring, the service given to clients, staff and volunteers, reputational risk, finance, information technology and heatth and safety. The register sets out internal controls and procedures which have been established to mttigate the idenlrfied risk and safeguard the organisation. The purpose of these controls is to mana9e the risk efficiently and effectively. having regard to the likelihood of risks being realised and the potential impact. They are designed to manage risk to a reasonable level rather than to eliminate the risk and are subject to periodic review and some Independent checking in areas of highest risk. Maintenance of those controls is a joint responsibility of the Chief Executive Officer and The Board of Truslees. Included in external risks is that of the loss of funding. The effects of this have been minimised by the procedures in place, which have resulted in funding being secured from a variety of sources during the year. The charity continues to seek to diversify Its funding sources. The Trustees have recently reviewed and approved a new reserves policy to ensure that the organisation makes the best use of its resources whilst also protecting the organisation's future financial stability. We were also pleased lo have retained our Cyber Essentials Plus accreditation which puts us in a very strong position to protect against the risk of online security threats. National Association of Citizens Advice Bureaux Derbyshire Districts Citizens Advice Bureau (trading as Citizens Advice Derbyshire District$) is a member of the National Association of Citizens Advice 8ureaux (company number 01436945 and registered charity number 279057> which operates under the name of "Citizens Advice" and provides guidance, encouragement. training and support. Citizens Advice also ensures compliance by the organisation with the membership standards required to retain membership and operate as a Citizens Advice Bureau.
Derbyshlre Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporatlng the Dlrectorfs Report) (conllnu¢d) Year ended 31 March 2025 Objectlves and a¢tlvltles (contlnued) Clients and their needs Once again, we have been very pleased to report that our quality of advice remains consistently high, and we have conlinued our above average performance. This is in the context of the increasing complexity of issues faced by Our clients. CADD ensures that clients receive the quality advice they need in a timely manner. Money advice quality continues to score consistently high. Ourway of working continues to evolve in line wrth changing demand and we remain an agile organisation who can quickly react to client needs without compromising on the quality of advice we deliver. Our recent merger with Chesterfield CAB means that we can offer our full range of services to a wider Derbyshire population. The coStf-t1vIng crisis has continued to have a major impact on our clients in this financial year. We are aware of the addrtional stresses they are under. This naturally has increased demand and, as a consequence, pressure on our staff. We have embedded energy advice across all of our services as this cost Is an issue for many of our clients. We continue to analyse and monitor trends and regularly distribute impact reports to our stakeholders which include funders and local councillors and MPS. These serve both to highlight the issues our clients are facing and to show the impact our advice can have. In our efforts to ensure we provide advice to difficult to reach Clients, we have increased our outreach services in food banks and other community venues, opened a new oulreach in prison delivering a mixlure of generalist and money advice. We have delivered pop-up events in supermarkets in areas of high deprivation including Chesterfield, Amber Valley and Erewash. We have expanded our relationship with the British Deaf Association. We'vé also provided outreach servicés at locations supporting refugees and asylum seekers. We continue to provide energy advice to our older clients, with recent efforts focusing on those who are unable to Iravel to our offices. Our older persons project is now operational in all of our districts, and it has a major impact on Ihose clients served. Service delivery Clients seeking help consislenlly mention cost of living as a factor in approaching for advice. As in previous years, we are contacted by people who are claiming benefits for the first time. At the same time, we are helping clients who are transferring to Universal Credit for the first lime as managed migration is rolled out across the area. For all clients dealt with by CADD, the average number of issue5 per client was 7.1, for local clients that was 10, highlighting the increasing complexity of cases dealt with by our advisers. We have increased our provision of advice in outreach locations to ensure thal we are reaching those clients in high areas of deprivation, We have continued to focus on improving Our Adviceline operation. Some of the focus has been on ensuring a smooth transition for the Chesterfield office. Even accounting for this, we answered 9.40 more calls in 2024125. In 2025126 we plan lo pilot the use of an Al casenote automation tool, potentially freeing up adviser time to focus on more clients.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) {conllnued) Year ended 31 March 2025 ObJectlve8 and actlvltles {¢ontlnu•d) Our aim is to continue to resource our seNice in the best way to meet currenl need and to enable us to respond quickly to emerging trends. We will continue to improve our Adviceline offering whilst maintaining face to face services for the most vulnerable Clients. We have standardised appointments across the organisation and outreach workers can take calls on advice line when there is a no show of a face to face client. This means that our service runs extremely efficiently and enables us to see as many people as we can in the time available. We recognise the impact of digital exclusion on some of Ihe most vulnerable who will not be able lo engage with digital advice offerings. We identify those whose needs are not currently being met and work to remove barriers to access, wrth the highest consideration to be given to vulnerable andlor marginalised people. Our volunteers are highly skilled and are equipped to provlde a more flexible seNice. They can offer face to face, telephone or virtual advice to clients and we continue to recruit and train multi-skilled advisers. Our foodbank provision is an important seNice which reaches more vulnerable clients in Iheircommunity whilst they are accessing other services. Our new prison outreach ensur8s Ihal we can reach vulnerable clients and give them the advice they need on issues such as housing, benefits and Money Advice before they leave the prison setting. The website enhances our digital offering. Clients can submit email queries. There is a special page for deaf clients with information on accessing advice and video guidance. In addition, generalist advice, money advice and Help to Claim (Universal Credit) advice can be provided via webchat. We have extended our student volunteering programme with Nottingham University. We are appreciative of the work the students do and aim to continue this successful partnership. The Pension Wise Partnership has mainlained the high-quality scores we have established and this is also being reflected in the other providers for which we retain quality responsibility. Communications and Campaigns We aim to highlight areas where we can see a trend which is having an adverse effect on a section of the population. Some our successes in 2024 12025 are set out below. Citizens Advice was crucial in influencing the government lo abolish the £90 Debt Relief Order fee from April 24. Our advisers worked tirelessly to provide critical evidence to support the abolishment of the fee. This highlights the extra value Citizens Advice brings to local communrties on a wider scale. We have campaigned on the refom of Statutory Sick pay, Healthy Start (where we identified that young mothers were underrepresented) and we also launched a successlul Pension Credit campaign after the announcement of proposed changes to the Winter Fuel payment. Locally we have also been campaigning for the implemenlation of our'council Tax Protocol,. This is an agreement between the local authority, enforcement agents and Citizens Advice to allow vulnerable people lime to receive specialist money advice prior to enforcement action taking place and give them some breathing space to work with Citizens Advice to come up wilh an affordable payment plan. To date Erewash Borough Council and High Peak 8orough Council have signed up lo the protocol, we are hopeful that in the coming year Amber Valley Borough Council and Derbyshire Dales District Council will also sign up.
Derbyshire Districts Cltizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Directorfs Report) (conllnu•dJ Year ended 31 March 2025 Objectlves and actlvltles (¢ontlnuodJ We conlinue to use pop-up events across the county in supermarkets. al stakeholder events and in the community to promote Citizens Advice Derbyshire Districts and emphasise the advice and income maximisation services available in response to the cost of living crisis. We circulated impact reports lo all MPS, councils and stakeholders to ensure that Ihey are aware oflhe rising need and also the positive effect our advice has on our clients. These regular reports clearly demonstrate the effect of our advice on clients and demonstrate clearly the value of our service to the local area. Our social media campaigns are well planned to ensure that they are focussed lo our client needs. This yearwe have run campaigns on carbon monoxide safety, scam awareness, employment rights, benefits awareness, rights when buying disability aids and how to report a hate crime. We have focussed on getting vulnerable clients signed up to the priority services register. Our regular face to face workers meetings where staff and volunteers are kept up to date on latest developments have continued throughout the year. As part of our Internal communications plan each team shares regular updates with staff and volunteers. The Research and Campaigns team meet six times per year. Staff and volunteers are encouraged to attend these meetings, particularly as they are ideally placed lo identify emerging issues which can ultimately become campaigns. Partnership working Our GP projecl continues successfully and delivers services via GP surgeries and other outreach locations to our clients. We have increased our provision in foodbanks and other communrty venues, including a new prison outreach and a new money advice outreach in Long Ealon. Our energy advice has been embedded across all of our services leading to an increase in funding from National Grid. We have established a strong working r8lationship with the Brltish Deaf Association and continue to look for opportunities and funding to expand our advice service to deaf and hard of hearing clients. Our membership of the Derbyshire Hate Crime Practitioners Group {which includes the Derbyshire Multifaith team, Derbyshire LGBT+ Police and other diverse partners} see us submit a regular newsletter article. We also have representation wrthin the Derby and Derbyshire Hate Crime Nelwork. During the year CADD played a pivotal role in setting up a new East Midlands forum for local cttizens advice offices across the East Midlands to work together sharing ideas and best practices. Sustainabilty We are grateful to all of our funders fortheir continued support for our organisation. We Tely on a number of funding sources and are happy to confirm that most of our major funders will continue into 2026 and beyond. We have maintained our core fundin9 from local authorities. We have increased our funding from various sources for energy advice and have also secured funding in partnershipwith NE Derbyshire CA to provide Money Advice and financial capability to clients with mental health issues in the Chesterfield area. Help to claim funding has increased. Money Advice funding is confirmed until March 2028 and we are the best perfomiing LCA in the East Midlands group. We were informed this year thal Pension Wise funding will cease in 2026. We have considered the effect of this via contingency planning and are confident that the impact on the organisation will be minimal given the additional funding already in place for next year.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Directorfs Report) (contlnued) Year ended 31 March 2025 Objectives and actlvltles {¢onllnu•dJ We are conscious that some sources of funding are likely to come up for renewal in 2025126. We will put considerable senior resource into these bids and hope that we can be successful. We are however aware thal increasing competition and a diminishing supply of funds particularly from local authorities will make this drfficult task. We hope to be able to demonstrale the benefit of our ability to provide a holistic advice service. We continue to look for opportunities to diversify our funding and look foThiard to working with new partners. Culture The Trustees are pleased to report that the organisation recently passed its external leadership and governance audit, yet again achieving low risk in all areas of operation. The culture of the organisation Is particularly strong, and we strive to ensure that Ihis continues. We appreciate the dedication of our staff and volunteers. The positive responses received on our people management survey indicate both staff and volunteers find our organisation a good place to work and would recommend il lo others. We are conscious that the additional pressure from our clients can have an effect on staff. We have provided bespoke training in personal resilience and dealing with angry clients to all staff. We have continued to develop our training offer ensuring the needs of both slaff and volunteers feed into our organisational training plan. We have restructured the staff appraisal process. Quarterly meetings between supervisors and managers have helped to improve communication. Equity, diversity and inclusion continues to be an important focus. Our EDI group continues to flourish, and the organisalion been nationally recognised as an EDI champion. In addition to the Derbyshire LGBTQ+ accreditation awarded last year, we have now achieved Disability Confident Employer Level 2. In addition, all managers and supeNisors have undertaken Mental Health First Alder certification. An EDI survey of staff and volunteers was conducted during the year. One ofthe areas offocus forthe next year is lo try to diversfy the Trustee Board and an action plan has been drawn up lo achieve this. As an organisation we continue to demonstrate good or excellent leadership in all areas and compliance with the AQS Debt Advice Quality Framework. We have once again achieved the maximum scores in all assessment areas.. governance, slrategic business planning, risk management, financial management, ' people management, operational perfomiance, partnership working, research and campaigns and equality leadership. The trustees consider that the organisation is well placed to continue to provide advice in the traditional way to local clients but also to enhance its reputation as an adaptable, innovative organisation in delivering advice via other delivery channels to a wide range of clients on the many issues facing them in the current economy.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Dlrectorfs Report) (contlnu•dJ Year ended 31 March 2025 Achlevements and performance Citizens Advice Derbyshire Districts works to give people full knowledge of their rights and responsibilities by providing confidential. impartial advice that is free. In 2024125 the organisation helped 24,192 {2024.' 23,578) people deal with over 172,000 (2024.. over 129,000) issues. This is an indicalion of the increasing nLtmber of issues and the complexity of those issues facing our clients. Benefit and debt problems continue to be the most frequent enquiries, with the total financial outcome achieved for clients in 2024125 being £31,556,203 (2024.. £28,361,552}. Where possible the outcome, impact and benefits of the advice are quanlified, and funders are informed quarterly via Impact reports. Whilst benefits and debt remain the largest areas of enquiry the organisation also advised clients on financial services and capability issues, utilities (energy, gas and waterl and housing problems. The organisation also undertakes campaigning and influencing work to reform policy, procedures or practices that impacl negatively on the organisation's clients, INes. The organisation operates from a number of locations across the districts including offlces in Buxton, Glossop. Heanor, Ilkeston. Chesterfield and Matlock where advice sessions are offered and supported by the organisation's principal funders. These sessions are primarily staffed by the organisation's large and committed team of volunteers who give their time freely to help to deliver this vital service over the year. The organisalion acknowledges their contribution, values il greatly and would like to thank them for their continued support. The organisation also offers advice in the community by holding sessions at over 100 (2024: over 70) separate locations on an outreach basis. This is largely via their partnership with Derbyshire County Council to provide access to advice in GP Surgeries, community venues and separately funded projects aimed at local communities. Through all of our outreach services we have assisted over 9,400 clients 12024.. over 7,400) wrth over 79,30012024, over 43.6001 separate issues in 2024125. More recently our outreach work has expanded to include sesslons at foodbanks and libraries. These sessions enable us lo work directly wilhin the Community in the more isolated areas of our districts, ensuring we reach the most vulnerable clients. The organisation's telephone Adviceline, open daily from 9.00am to 4.00pm, setves the whole of the organisation's districts and acts as a gateway into our service for Clients needing face to face advice from generalist advisers or specialist caseworkers. In 2024125 the organisalion has handled over 18,000 (2024.. over 16,400) calls via this service. We also offer advice via email and webchat services. The organisation is funded by the Money and Pensions Service, High Peak Borough Council, Derbyshire Dales District Council, Erewash Borough Council and Amber Valley Borough Council to provide specialist money advice and casework services. These service5 operate across the district and provide ongoing support and specialist help to those in debt. Funding has also been provided by National Grid and Cadent to provide energy advlce aimed at helping people with their energy bills and tackling fuel povety. 10-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) (contlnued) Year ended 31 March 2025 Flnancial revlew In common with many charities, the funding climale remains lough and uncertain, and the organisation is faced with increased calls on its services. The Trustee Board is keen to ensure that the organisation remains financially stable and there is no significant reduclion in services. It Iherefore strives to set budgets based on known funding and expenditure while keeping sufficient resep4es available to help the organisation cope wilh unexpected changes in funding. The trustees monitor p8rformance looking at our actual outturn, taking into consideration the current economic climate and rts impacl on our income and outgoings. This position is kepl under constant review. As part of the risk management process the senior management team consider the effect of any potential loss of funding and what contingency measures might need to be taken lo deal with the consequential impact on the organisalion. The organisation currently has a strong cash flow, sufficient reserves, a good relationship with our funders and a proven ability to secure new funding streams. We have reached the conclusion that there is a reasonable expectation that we have sufficient resources to continue in operational existence for the foreseeable future, being at least 12 months from the dale of approval of these financial statements and have therefore adopted the going concern basis of preparation. The financial statements for the year to 31 March 2025 show a surplus of £381,270. Of the above surplus, £389,356 related to the transfer of assels and liabilities from Chesterfield Citizens Advice Bureau al fair value, including a contribution of £491,445 of bank balances and £14.492 of fixed assets. Balance Sheet Resources The organisation continues to enjoy a healthy cash position, with £1,410,019 cash at bank and in hand al 31 March 2025. This is more than enough to pay creditors when they fall due of £365,305 at 31 March 2025. Reserves as at 31 March 2025 stood at £1,209,256. Principal Sources of Funding Funding of core services is by way of grant funding from Derbyshire Dales District Council, Chesterfield Borough Council High Peak Borough Council, a three-year service level agreement with Amber Valley Borough Council, a three-year service level agreement with Erewash Borough Council,. an annual agreement with Belper Town Council and in-kind contributions from the Heanor and Loscoe Town Couneil. The organisation also received funding from the Money and Pensions Service, High Peak Borough Council. Derbyshire Dales District Council and Amber Valley Borough Council to continue to provide debt and money advice. Derbyshire County Council awarded Citizens Advice Derbyshire Districts the lead partner role in the PHAS contract which runs from 1 October 2023 to 30 September 2026. We have also bèen awarded funding to work in conjunction with Vila Health to provide advice. Investment Policy In orderto maxlmise income. surplus funds (until needed for expendrture) are retained in interest-bearing accounts. The Board of Trustees have established a policy which enables fixed tem investments lo be made at higher interest rates. These investments are over periods not exceeding 12 months and are regularly reviewed by the Finance Sub<ommittee. 11
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Directorfs Report) (etsntlnu Year ended 31 March 2025 Flnanclal revlew (Contlnued) Reserves Policy The Truslees review Ihe reserves each year. The purpose of Ihis is to ensure that reseNes held are in accordance with the policy and that the balances are at the right level for the organisation. The Trustee Board has examined the organisation's requirements for reserves in light of the main risks to the organisation. It has established a policy whereby the value of financial reserves should take into consideration (where relevant).. The protection of staff from the effect of a part or total reduction in the provision of organisation seniices, for pay in lieu of notice and redundancy pay. Holding sufficient funds to cover contractual obligations to suppliers in the event of closure. Reserves for the continuation of the core service in the event of disruptions to funding streams, unbudgeted but necessary expenditure and initial investment to get new projects off the ground. Citizens Advice Derbyshire Districts is currently dependent on core funding from local authorities to sustain ils activities, as project and earned income alone would not allow the org8nisalion to continue operaling. To mrtigate the impact of a major loss of funding the board has agreed lo keep a minimum level of financial reserves to cover the costs of restructuring and, if necessary, downsizing the charity. Estimated shutdown costs consist of Personnel costs in the event of closure": £396,059, Contractual liabilities and associated costs in the event of long-tem underfundinglshort-term continuation.. £165,260. Giving a tolal of estimated shutdown costs of £561,319. An allocation for payment in lieu of notice is not included in the redundancy calculations as this would be taken from salaries in the operational budget. The Trustees have always considered thal having at least a full three months, costs in reserves to meet any unforeseen expenditure or loss of funding is sufficient. This means Ihat in the extremely unlikely event of all our funding ceasing at the same time we could keep the organisation running whilst we look for other sources of funding. However, CADD has implemenled a gr0h slrategy which ultimately aims to increase our funding year on year. As operating income increases so do running costs, which means the figure needed for 3 months running costs in reserves also increases. Some funders have asked for three months costs plus the costs for the project. The Trustees consider that holding a larger reserves balance gives us flexibility lo continue with our growth strategy and seek out and bid for18rger funding opportunities at both regional and national levels. For 2024125 this level has been set at £1,000,000. The Trustees will continue to review this policy on an annual basis to ensure that it is still fit for purpose. After consideration, the Trustees consider that the above inveslment policies and current reserves are adequate for the purposes mentioned above. This position and the reseNes policy will be reviewed by the Trustee board as a minimum once a year. 12-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporatlng the Dlrector's Report) (eontlnued) Year ended 31 March 2025 Plans for future parlods The Board sets the strategic direction in the form of our organisational strategy every three years. The leadership team undertakes an annual planning cycle in the form of an organisational business plan which tracks the operational performance and progress against the strategic objectives set out in Ihe strategy. We have a strategic plan for 2024 to 2027. The financial year 2025126 will see the organisation focus on providing a high-quality service al a scale and intensty proportionate to need. We will continue to drive performance through Adviceline whilst providing targeted face lo face support for the most vulnerable clients. We will review our core service model to ensure our resources are matched to the needs of our clients. This will include exploring new technologies including Al lo drive efficiencie5. We will continue to ensure that vulnerable and digitally excluded clients can access our service in a way that works for them. We will focus on ensuring ourfunding base allows us to provide core advice services and more targeled support. We will engage with our current stakeholders and collaborate with new partners to enable us to capitalise on local, regional and national funding opportunities. We will cultivate netrworking opportunrtles that present an opportunity for futuré funding bolh local and regional. We will focus on the continued wellbeing of our staff and volunteers and on the continued implementation of our EDI plan. Our aim is to make CADD as inclusive and representative as possible across all areas of the organisalion. We consider that an increased focus on regional relationships will play an important part in the development of the organisation over the next few years. To maintain the high standard of service that Citizens Advice provides free to its clients it is clear Ihal we need lo look at how best we can work together to achieve this. We will continue working closely with other LCAS to build stronger regional alliances. This will include being responsive to any developments on devolution in Derbyshire and the surrounding area5. Trusteès. rèsponsibilitles statement The trustees, who are al30 directors for the purposes of company law, are responsible for preparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the charity Iruslees to prepare financial statements for each year which give true and fair view of the state of affairs of the charitable company and the incoming resources and application of resources, including the income and expenditure. for thal period. In preparing these financial statements, the trustees are required to: select suitable accounting policies and then apply them Consistently., observe the methods and principles the applicable Charilies SORP., make judgments and accounting estimates that are reasonable and prudent,. prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The trustees are responsible for keeping adequate accounting records that are Sufficient to show and explain the charty's transactions and disclose with reasonable accuracy at any time the financial position of Ihe charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. 13-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) (conllnued) Year ended 31 March 2025 Oisclosure of infomiation to audltor Each of the persons who is a trustee at the date of approval of this report confimis that.. so far as they are aware, there is no relevant audit information of which the charty's auditor is unaware,. and they have taken all steps that they ought to have taken as a trustee to make themselves aware of any relevant audrf( infomation and to establish that the charity's auditor is aware of that information. The auditor is deemed to have been re-appointed in accordance with section 487 of the Companies Act 2006. Small company provlslons This report has been prepared in accordance with the provisions applicable to companies entitled to the small companies exemplion. The trustees, annual report was approved on ..av.. of trustees by.. . and signed on behalfofthe board Dorcas 8unton Chair of Trustees 14-
Derbyshlre Districts Citizens Advice Bureau Company Limited by Guarantee Independent Auditorfs Report to the Members of Derbyshire Districts Citizens Advice Bureau Year ended 31 March 2025 Opinlon We have audited the financial statements of Derbyshire Districts Citizens Advice Bureau {Ihe 'charity') for the year ended 31 March 2025 which comprise the statement of financial activities (including income and expenditure account), statement of financial position, statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statemenls.. give a true and fair view ofthe state of the charity's affairs as a131 March 2025 and of tts incoming resources and application of resources, including its income and expenditure, for the year then ended., have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice,. have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audlt In accordance with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance wrth the ethical requirements that are relevant lo our audit of the financial statements in the UK, including the FRC'S Ethical Standard. and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that tho audrt evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Concluslons r•latlng to golng conc•rn In auditing the financial statement$, wo have Concluded that the trustees. use of the going concern basis of accounting in thè preparation of the financial stalements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubl on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concem are described in the relevant sections of this report. 15-
Derbyshire Districts Cltizens Advice Bureau Company Limited by Guarantee Independent Audltorfs Report to the Members of Derbyshlre Districts Citizens Advice Bureau (continuedj Year ended 31 March 2025 Other Infomiation The other information comprises the information included in the annual report, other than Ihe financial statements and our auditor's report thereon. The trustees are responsible for Ihe other information. Our opinion on the financial statements does not cover the other infomiation and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection wrth our audit of the financial statements, our responsibility is to read the other infomiation and. in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge oblained in the audrt or othenNise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial stalemenls or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required lo report that fact. We have nothing to report in this regard. Oplnions on other matters prescrlbed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information glven in the truslees, report for the financial year for which the financial statements are prepared is consistent with the financial statements., and the trustees, report has been prepared in accordance wilh applicable legal requirement$. Matters on which wa are requlred to report by exceptlon In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees, report. We have nothing to report in respect of the following malters in relation to which the Companies Act 2006 requires us to report to you if. in our opinion.. adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us., or the financial statements are not in agreement with the accounting records and returns., or certain disclosures of trustees, remuneration specified by law are not made., or wé have not received all the information and explanations we require for our audit; or the trustees were not entitled to prepare the financial statements in accordance wrth the small companies regime and take advantage of the small companies, exemptions in preparing the directors. report and from the requirement lo prepare a strategic report. 16-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Independent Auditorfs Report to the Members of Derbyshlre Dlstricts Citlzens Advice Bureau (¢onthuedJ Year ended 31 March 2025 Responsibllitles of trustees As explained more fully in the trustees, responsibilities statement. the trustees (who are also the directors for the purposes of company law) are responsible for Ihe preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity's ability to conlinue as a going concern, disclosing, as applicable, matters relaled to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so. Auditorfs responsibilities for tho audit of the finan¢ial Statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error. and to issue an auditor's report that includes my opinion. Reasonable assurance is a high level of assurance, but is not a guaranlee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Audltor's re8ponslbllltles for detectlng Irregularltles, Includlng fraud The objectives of our audit are- to identify and assess the risks of material misstatement of the financial statements due to fraud or error,. lo obtain sufficient appropriate audit evidence regarding the assessed risks ol material misstatement due to fraud or error., and to respond appropriately to those risks. Owing to Ihe inherent limitations of an audit. there is an unavoidable risk that material misstatements in the financial statements may not be detected, even though the audit is properly planned and performed in accordance with the ISAS (UK). In identifying and assessing the risks of material misstatement in respect of irregularities, includin9 fraud and non-compliance with laws and regulations, our procedures included the following.. We obtained an understanding of the legal and regulatory frameworks applicable to the charity and the sector in which Ihey operate. We determined that the following laws and regulations were most significant; the Companies Act 2006, the Charities SORP {FRS 102) and UK corporate taxation law. We obtained an understanding of how the charity is complying with those legal and regulatory frameworks by making inquiries to relevant members of the management team. We corroborated our inquiries though our review of board minutes (where applicable) and inquiry into legal fees incurred in the year. We assessed the susceptibility of the charity's financial statements to material misstatement. including how fraud might occur. Audrt procedures performed by the engagement team included.. Identifying the controls management has in place to prevent and detect fraud and assessing the operation of these controls 17.
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Independent Audltor's Report to the Members of Derbyshlre Districts Citizens Advice Bureau (continued) Year ended 31 March 2025 Understanding how those charged with governance considered and addressed the potential for override of controls or other inappropriate influence over the financial reporting process Identfying and testing journal entries, in particular any journal entries that were large or unusual in nature Assessing the extent of compliance with the relevant laws and regulations goveming the charity and the sector it operates wilhin. This included a review of any potential breaches during and since the year and,. and Challenging assumptions and judgements made by management in Its significant accounting estimates. There are inherent limitations in the audrt procedures described above and the further removed non- compliance with laws and regulations is from the events and transactions reflected in the financial statements the less likely wewould become aware of tt. The risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error as fraud may involve deliberate concealment by, for example, forgery, intentional misrepresentations or collusion. A further description of our responsibilities is available on the Financial Reporting Council's website at.. WW4V.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report. Use of our report This report is made solely to the charity's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity's members as a body, for our audrt work, for this report. or for the opinions we have formed. Andrew McDaid BFP FCA (Senior Slatutory Auditor) For and on behalf of MCABA Limited Va Mitchells Chartered Accountants & Statutory Audrtor 91-97 Saltergate Chesterfield Derbyshire S40 1LA Date.. 2e> 18-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Statement of Financial Activities (including income and expenditure account> Year ended 31 March 2025 2025 Restricted funds Total funds Total funds 2024 Unrestricted funds Note Income and endowments Donations and legacies Charitable activities Investment income Other income 397,593 633,096 19,800 1,438 1,051,927 397,593 3,802,219 19,800 1,438 1,313 2.906,857 8,386 8.208 3,169,123 Total income 3,169,123 4,221,050 2,924,764 Expenditure Expenditure on charitable activities Total expendlture (661,470) (3,178.310) (3,839,780J (2,991,697) (661,470) {3,178,310) (3,839.7801 {2,991,697) Not Incomal(expendlture) 390,457 {9,187) 381,270 (66,933) Transfers between funds (9,187) 9,187 Net movement In funds 381,270 381,270 (66,933) Reconcillatlon of funds Total funds brought forward Total funds carrled fonNard ' 827,986 1,209,256 827,986 1,209,256 894,919 827,986 The stalement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities. Th• not•$ on pages 22 to 34 form part of these flnanclal ststemonts. 19-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee ststement of Financial Position 31 March 2025 2025 2024 Note Flxed assets Tangible fixed assets 15 53,261 36,169 Current assets Debtors Cash at bank and in hand 16 111,281 1,410,019 1,521,300 169,746 1,033,153 1,202,899 Cradltor8: amounts falllng duo wlthln one year Net current a$gets 17 {365,305) (411,082} 791,817 1,155,995 1,209,256 1,209,256 Total a88•ts l•ss current Ilablllti•s 827,986 827,986 Net assets Funds of the charity Restricted funds Unrestricted funds 20 1,209,258 1,209,258 827,986 827,986 Total charity funds These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies, regime. These financial statements were approved by the board of trustees and authorised for issue on and are signed on behalf of the board by: Dorcas Bunton Chair of Trustees The notes on pages 22 to 34 forni part of thes• financlal siatem•nts. -20-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Statement of Cash Flows Year ended 31 March 2025 2026 2024 Cash flows from operatlng actlvitles Net incomel(expenditure) 381,270 {66,933) Adjuslments for.. Depreciation of tangible fixed assets Dividends, interest and rents from investments Interest payable and similar charges 37,946 (19,8001 722 44,927 (8,386) 499 Changes in.. Trade and other debtors Trade and other Creditors 89,738 (77,050) 412,826 (19,044) 151,753 Cash generated from operations 102,816 Interest paid Net cash from operating activities {722> 412,104 (499) 102,317 Cash flow8 from Inv•stlng actlvltles Dividends. interest and rents from investments Purchase of tangible assets Net cash used in investing aclivities 19,800 {55,038} {35,238) 8,386 (39,746) (31,360) Net increase in cash and cash equivalents Cash and cash equlvalents at beginning of y•ar Cash and cash equlvalent8 at end of year 376,866 1.033,153 70,957 962,196 1.410,019 1,033.153 The notes on pages 22 to 34 forn) part of th•s• flnanclal 8tatoments. 21
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Flnancial Statements Year ended 31 March 2025 General Informatlon The charity is a public benefit entity and a private company limited by guarantee, registered in England and Wales and a registered charity in England and Wales. The address of the registered office 15 26 Spring Gardens, Buxton, Derbyshire. SK17 6DE. Statement of compllance These financial statements have been prepared in compliance with FRS 102, 'The Financial Reporting Slandard applicable in the UK and the Republic of Ireland., the Slatement of Recommended Praclice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP IFRS 102)) and the Companies Act 2006. Accountlng pollcles Basls of preparatlon The financial 8tatements have been prepared on the historical cost basis. The financial statements are prepared in sterlin9, which is the functional currency of the entity. The charity meets the definition of a public benefit entity under FRS 102. Going concern The Trustees are ofthe opinion Ihal the charity can continue to meet its obligations as they fall due for the foreseeable future due lo the current level of financial reserves and expectations of future income. As a consequence, the Trustees have prepared the financial statements on the going concern basis. Judgements and key source8 of estlmatlon uncertalnty In the application of the charitable company's accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assels and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates. The estimate5 and underlying assumptions are reviewed on an ongoing basis. The trustees do not consider there to be any estimates or associated assumpiions that would give rise to a significant risk of causing a material misstatement in the carrying values of assets and Iiabililies in these financial statements. -22-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the FSnanclal Statements l¢onllnu•d) Year ended 31 March 2025 Accounting pollcles fcontlnu•dJ Fund accounting Unrestricted funds are available for use at the discretion of the trustees to further any of the charity's purposes and general objectives. Designated funds are unrestricted funds eamarked by the trustees for particular future project or commitment. Restricted funds are subjected to restrictions on their expenditure imposed by the donors or which have been raised by the charity for a particular purpose. The costs of raising and administering such funds are charged againsl the specific fund. The aims and use of each restricted fund is sel out in the notes to the financial statements. Where any restricted funds are in surplus. any such surplus is either carried forward or transferred to unrestricted funds in accordance wrth the underlying grant agreement or as indicated by the grant funder, Incoming resources All incorne is included in the statement of financial activilies when entitlement has passed to the charity, it is probable Ihal the economic benefits associated with Ihe transaction will flow to the charty and the amount can be reliably measured. The following specific policies are applied to particular categories of income.. Income from donations is recognised when the donation is received. Income from donated facilities and services are recognised in the accounts when received if the value can be reliably measured. No amounts are included for the contribution of general volunteers. The use of propertles occupied by the charity al Heanor and New Mills are donated in full or in part to the charity. Investment income is included when it becomes receivable. Grant income is recognised when Ihe charity becomes unconditionally entitled lo that income. Where entitlement to grant income is subject to performanc&related or other conditions, income is recognised in the Stalement of Financial Activities in line with the achievement of performance and satisfaction of those condrtions. Where grant income is subject to a potential clawback provision. any such provisions included in the financial statements are based on the amounts that are repayable undertheterms of underlying grant agreements. Transfer of Chesterfield Citizens Advice Bureau Assets and liabilities have been received by the charity by way of a combination thal is in substance gift. The transferred assets are measured al fair value and recognised in the balance sheet at the point when risks and rewards of ownership pass to the charty. An amount of income is recognised within donations and legacies income which is equal to the net assets acquired. -23-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements l¢onllnu•d) Year ended 31 March 2025 Accounting policies (¢ontlnuedJ Resources expended Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is classified under the headin9s in the statement of financial activities lo which it reSates'. Expenditure on raising funds includes the costs of all fundraising activities, events and non- charitable trading activities. Expenditure on charitable aclivities includes all costs incurred by a charity in undertaking activities that further its charitable aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charrty that are necessary to support those activities. Governance costs include those associated with meeting the constitutional and statutory requirements of the charity and include statutory audit fees and costs linked to the strategic management of the charity. Other expenditure includes all expenditure that is neither related to raising funds for the charty nor part of its expenditure on charitable activities. All costs are allocated to èxpenditure categories within the Statement of Financial Activities reflecting the use of the resource. Direct costs attributable lo a single activity are allocated directly to that activity. Shared costs are apportioned bel)Neen the activities they contribute lo on a reasonable. justifiable and consistent basis. Operatlng leas09 Rentals applicable to operating leases where subslantialty all of the benafits and risks of ownership remain with the lessor are charged against profits on a straight-line basis over the period of th8 lease, Tanglble assets Tangible assels are initially recorded at cost and subsequently stated at cost less any accumulated depreciation and impairment losses. The trustees continue to operate a policy of not capitalising individual items of equipment costing less than £2.000 where the application of this policy does not materially misstate the financial statements. Depreciation Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value. over the useful economic life of thal asset as follows.. Leasehold improvements Fixtures and fittings Office equipment 100/0 slraight line 330/0 Straight line 200/0 and 33.30/0 Straight line -24-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Flnanclal Statements (conllnu•d) Year ended 31 March 2025 Accountlng pollcles fconllnu•d) Impalrment of fixed assets A review for indicalors of impairment 1$ carried out at each reporting date, with the recoverable amount being estimated where such indicators exist. Where the carrying value exceeds the recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for possible reversal at each reporting date. For the purposes of impairment testing, when it is not possible to estimate the recoverable amount of an individual asset, an estimate is made of the recoverable amount of the cash-generating unit to which the asset belongs. Financlal instruments Debtors and creditors with no stated inlerest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impaiment are recognised as such in the statement of financial activities. Penslons The charty operates a defined contribution pension scheme, the assets of whlch are held separately from those of the charity. Contributions payable for the year are shown within Ihe statement of financial activities. Tormination benefits Redundancy and lerminalion benefits are recognised as an expense in the Statement of Financial Aclivities and as a li8bility in the Statement of Financial Position when the charity has a firm commitment to terminate employment. evidenced by a detailed, irreversible plan communicated to those affected and where the charity cannot realistically withdraw from il. Limited by guarantee The charity is limited by guarantee and in the event of it being wound up every member is liable to contribute a sum not exceeding £10. There are no shares ofany class. either authorised or allotted. Donatlons and logacles Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Donatlons Donations Transfer of Chesterfield Citizens Advice Bureau 8,237 8,237 1,313 1,313 389,356 397,593 389,356 397,593 1,313 1,313 On 31 July 2024 the assels and liabilrf(ies of Chesterfield Citizens Advice Bureau transferred at their fair value and were recognised in the balance sheet under appropriate headings with the above corresponding net amount recognised as a donation. The transfer was accounted for as combination that is in substance a gift. -25-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (¢ontlnued) Year ended 31 March 2025 Charltable actlvltles Unrestricted Funds Restricted Total Funds Funds 2025 Pension Wise Money Advice SeNices ILeicester Money Advice Derbyshire Dales District Council (Debt Project) Belper Town Council High Peak Borough Council Erewash Borough Council Derbyshire Dales District Council Amber Valley Borough Council Bare Necessitles Glossopdale Food 8ank Chinley Outreach Session Ripley Town Council Crtizens Advice- Help to claim National Grid - Power Up GP Project National Grid - Power Up SmartlEast Midlands Energy Advice Programme Big Kirkhallam EVA Erewash Slopping the Start Project EVA Hope Community Cafe Advice & Support HMP Sudbury Advice service Hope for Belper Marches Energy Chesterfield Borough Council Derbyshire Communrty Health Services CrtA Core Service Funding Long Eaton & Sawley Foodbank LCA Champion - Energy Outreach Project Energy Outreach Project Cadent Public Health Advisory Service Public Health Advisory Service Containment Amber Valley Public Health Locality Suicide Prevention Trussell Trust Foodbank Cadent Energy Caseworker Project Amber Valley Additional Energy Advice British Deaf Association Erewash Young Peoples Financial Wellbeing Project Furniss Vale Advice Sessions 644,654 219,068 644,654 219,068 33,500 16,100 75,000 59,592 23,285 127,400 5,299 1,200 8,900 197,892 8,408 249,197 38,525 7,998 4,166 4,500 4,781 8,488 20,000 28,047 62,332 41,500 16,526 33.500 16.100 75,000 59,592 23,285 127,400 5,299 1.200 8,900 197,892 8,408 249,197 38.525 7,998 4,166 4,500 4,781 8,488 20,000 28,047 62,332 41,500 16,526 22,750 188,175 1,199,900 305,625 7,545 51.254 29,806 46,173 18,000 1,666 20,000 1,300 22,750 188,175 1,203,567 305,625 7,545 51,254 29,806 46,173 18,000 1,666 20,000 1,300 3.667 633,096 3,169,123 3.802,219 -26-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (contlnu•d) Year ended 31 March 2025 Charltable actlvitles (conllnu•d) Unrestrided Funds Restricted Total Funds Funds 2024 Pension Wise Money Advice Services ILeicester Money Advice Derbyshire Dales District Council (Debt Project) Belper Town Council High Peak Borough Council Erewash Borough Council Oert)yshire Dales District Council Derbyshire County Council (Wellness Hubs) Derbyshire Counly Council IGP Project) Amber Valley Borough Council Bare Necessities Glossopdale Food Bank Big Energy Saving Neork Chinley Outreach Session Ripley Town Council Cilizens Advice - Help to claim National Grid - Smart & Low Carbon Technologles Advice Programme National Grid - Power Up GP Project National Grid - Power Up SmarVEast Midlands Energy Advice Programme Big Kirkhallam DCC Containment Fund Derbyshire Community Health Services Derbyshire County Council Foodbank Advisory CitA Cost of Living CitA Core Service Funding Friends of Hurst Fami Long Ealon & Sawley Foodbank LCA Champion - Energy Outreach Project Energy Qutreach Project Cadent Public Health Advisory Service Public Health Advisory Service Containment Amber Valley Public Heatth Locality 654,617 183,617 654,617 183,617 33,500 16,100 75,000 59,592 23,285 75,466 225,420 102,440 5,000 2.981 650 8,722 134,972 33,500 16.100 75.000 59,592 23,285 75,466 225,420 102,440 5,000 2,981 850 8,722 134,972 25,000 22,000 152,975 25,000 22,000 152,975 21,425 8,079 42,438 65,570 9,800 15,000 31,125 8,400 12,742 5.251 12,976 96,158 805,283 167,500 3,773 21,425 8,079 42,438 65,570 9,800 15.000 31.125 8,400 12.742 5,251 12.976 96.158 599,950 167,500 3,773 5,333 867,271 2,039,586 2,906,857 -27-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (¢onllnu•dJ Year ended 31 March 2025 Charitable actlvities (conllnued) Grant funding for advice services expended in the year included th8 following projects.. General Advice Services Funding awarded by Amber Valley Borough Council, Erewash Borough Council, Derbyshire Dales District Council. Chesterfield Borough Council, High Peak Borough Council, 8elper Town Council and Ripley Tt)wn Council to provide general advice services for the local communities. Money Advice Funding from the Money Advice Service has been supplemented by continued funding Irom Amber Valley Borough Council. High Peak Borough Council and Derbyshire Dales Districl Council to enabb the bureaux to provide debt and money advice to a wide range of clients. Publlc Health Advlsory Servlce8 Funding was awarded by Derbyshire County Council to provide advice to targeted individuals (those living with or at risk of developing a long-term health condition), at specific locations, on a range of social and financial issues. Penslon Wlse This project commenced in January 2015 to give penslon guidance to individuals over 50. Energy Advice Small grant funding has been received from National Cttizens Advice to deliver energy related advice to local clients and energy related training to frontline workers across the East Midlands. Funding has been received from National Grid Energy Distribution (formerly Westem Power Distribution) to provide tailored energy and income maximisation advice to vulnerable people on their priorty services register. Funding has been received from Cadent Gas to provide income maximisation and wider advice for existing Cadent customers of pensionable age. Unlversal Credll Funding has been received as part of the "Help to Claim" service, designed to support people in the early stages of their Universal credit claim, helping them through to their first payment. Derbyshlre CommunSty Health Servlces Funding was granted by Derbyshire County Council to offer support and advocacy to referred patients and their families on a range of social, legal and financial issues within Derbyshire, excluding Derby City. -28-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (Contlnued) Year ended 31 March 2025 Charitable actlvities (¢ontinu•d) Cost of Llving Funding has been received from National Citizens Advice to support clients through the cost-of- living crisis. Remote Servlce Dellvery Funding has been received from National Citizens Advice to enable the additional remote delivery of advice to Clients via phone, chat. email andlor video. Foodbank Advlsory Funding has been received from Derbyshire County Council and Long Eaton & Sawley Foodbank to provide income maximisation advice to those using foodbanks. Investment Income Unrestricted Total Funds Unrestricted Tolal Funds Funds 2025 Funds 2024 Short term deposits 19,800 19,800 8,386 8,386 Other Incom• Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Other income 1,438 1,438 8,208 8,208 -29-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financlal Statements (¢•ntlnu•d) Year ended 31 March 2025 Expendlture on charitable actlvltles by fund type Unrestricted Funds Restricted Total Funds Funds 2025 Advice Service Support costs (Note 10) 543,467 118,003 661,470 2,974,588 203,722 3,178.310 3.518,055 321,725 3.839,780 Unrestricted Funds Restricted Total Funds Funds 2024 Advice Service Support costs (Note 10} 807,111 145,000 952,111 1,914.279 125,307 2,039,586 2,721,390 270,307 2,991,697 10. Analysls of Support C08ts Advice services Total 2025 Total 2024 Premises Communications and IT Gener81 office Governance costs 128,446 149,783 7,865 35,631 321,725 128,446 149,783 7,865 35,631 92,648 128,532 21,535 27,592 270,307 321,725 11. Taxation The whole of the company's income is exempt from taxation and is used entirely for charitable purposes and therefore no lax charge has been provided for in these accounts. 12. Net Incomel(expenditur•) Net incomel{expenditure) is stated after chargingl(crediting): 2025 2024 Depreciation of tangible fixed assets Fees payable for the audit of the financial statements 37,946 21,540 44,927 14,185 Fees payable in respect of non-audit services provided by the statutory audrtor amounted to £3,600 (2024.. £3,000). -30-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (¢onllnu•d) Year ended 31 March 2026 13. Staff costs The total staff costs and employee benefits for the reporting period are analysed as follows: 2025 2024 Wages and salaries Social security cosls Employer contributions to pension plans 2,246,154 190.272 124.576 1,711,699 141,079 96,623 2,561,002 1.949,401 During the year the company entered into settlemenl agreements With a small number of employees who accepted redundancy following Ihe merger wi(h Chesterfield Citizens Advice Bureau. As a result of these agreements. termination payment liabilities to thos8 employees amounting to £39,347 (2024.. £ nil) arose during the year and were fully settled. The average head count of employees during the year was 93 (2024.. 80). The number of employees to whom retirement benefits were accruing under a defined contribution scheme during the year was 91 (2024.. 81>. The number of employees whose remuneration for the year fell within the following bands, were.. 2026 No. 2024 No. £60,000 to £69,999 Key Management Personnel The key management personnel of the charity consist of the Chief Executive Officer and Senior Operations Managers. as listed on page 1. The total employee benefrts (including employer pension contributions) of the key management personnel of the charity were £172,903 {2024. £158,129). 14. Trustee remuneratlon and expenses No remuneration or other benefits from employment with the charty were received by the trustees in either the currenl or comparative period. During the year expenses totalling £34512024.. £472) were reimbursed to three trustees (2024-. three trustees} in respect of expenses incurred in carrying out their dulles as truslees. 31
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Flnancial Statements (conllnu•d) Year ended 31 March 2025 16. Tanglble fixed assets Fixtures and fittings Office Equipment Total Cost At 1 April 2024 Additions Disposals At 31 March 2025 193,910 49,068 (64,7691 178.209 193,910 55,038 (64,769) 184,179 5,970 5,970 Depreciatlon At 1 April 2024 Charge for the year Disposals At 31 March 2025 157,741 35,956 {64,769) 128,928 157,741 37,946 (64,769} 130,918 1,990 1,990 Carrying amount At 31 March 2025 3,980 49,281 53,261 36,169 At 31 March 2024 36,169 16. Debtorn 2026 2024 Prepayments and accrued income Other debtor8 111.281 57,435 112,311 111,281 169,746 17. Cr•dltors: amounts falllng due wlthln one year 2025 2024 Accruals and deferred income Social security and other taxes Other creditors 207,934 78,546 78,825 301,130 62,870 47,082 365,305 411,082 18. Deferred income 2025 2024 At 1 April 2024 Amount released to income Amount ¢Jeferred in year At 31 March 2025 245,873 (245,833) 112,288 46,436 {46,436) 245,833 245,833 112,288 32-
Derbyshire Districts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financlal Statements {contlnued) Year ended 31 March 2025 19. Penslons and other post-retlrement benefits Defined contribution plans The amount recognised In income or expenditure as an expense in relation to defined contribution plans was £124,576 (2024.. £96,623). 20. Analysls of charStable funds Unrestricted funds At1 April 2024 At31 Transfers March 2025 Incorne Expenditure General funds 827,986 1,051.927 (661,470) (9,187) 1,209,256 At1 April 2023 At31 Transfers March 2024 Income Expenditure General funds 894,919 885,178 {952,111) 827,986 The general fund represents funds that management are free to utilise in furtherance of the charity's objectives. Restrlcted funds At1 April 2024 At31 Transfers March 2025 Income Expenditure Pension Wise Public Health Advisory Service Other restricted funds 644,654 {644,654) 1,505,525 (1,505,525> 1,018,944 (1,028,131) 3,169,123 (3,178,310) 9,187 9,187 At1 April 2023 At31 Transfers March 2024 Income Expenditure Pension Wise Public Health Advisory Seniice Other restricted funds 654,617 (654,617) 767,450 617.519 (767,450) (617,519) 2,039.586 (2,039,586) -33-
Derbyshire Distrlcts Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (contlnued) Year ended 31 March 2025 21. Analy818 of net assets betwoen funds Unrestricted Total Funds Funds 2025 Tangible fixed assets Current assets Creditors less than 1 year Net a83ets 53,261 53,261 1,521,300 1,521,300 (365,305) {365,305) 1,209,256 1,209,256 Unrestricted Total Funds Funds 2024 Tangible fixed assets Current assets Creditors less than 1 year Net assets 36,169 36,169 1,202,899 1,202,899 {411,082) (411,082) 827,986 827,986 22. Analysis of changes In net debt At1 April 2024 Cash At31 flows March 2025 Cash at bank and in hand 1,033,153 376,866 1.410,019 23. Operatlng lease commitments The total future minimum lease payments under non-cancellable operating léasès are as follows.. 2025 2024 Not later than 1 year Later than 1 year and not laler than 5 years 32,001 35,360 21,582 752 67,361 22,334 24. Related partl•8 There are no related party transactions which require disclosure in the financial statements.